GNH electric

I called GNH to swap out an old ceiling fan with a new one. All the wiring was in place. I asked for a quote over the phone and they said for some reason they couldn't give me one. My usual electrician was booked up for a few weeks and GNH was available the next day. They said it was a $50 service fee to come check it out which would be applied to any work done. Although I thought it was strange they couldn't even give me a ballpark estimate on the fan replacement, I needed it done quickly so I had them come out. The electricians were nice and showed up on time. But as soon as one of them looked at the fan he said did they give you a price over the phone? I told them they said they couldn't do that...then I had a bad feeling. He immediately looked at it and said $200. I thought that's a little high but I need it done, plus it's really just $150 because the service fee would be applied to the final price. They finished up in about 30 minutes and the fan works fine. They didn't show me an invoice, just took the card and ran it. I said So that's 200 minus the 50 dollar service fee? He said yes and ran the card and I signed. Later that day I looked at the receipt they emailed me and it was $200. I emailed them saying it must have been a mistake, and they said no...it was $250 minus the $50 service charge. I told them that's not what I was told. They basically said, well too bad you approved it. I told them I was told I was paying $150 and they just RAN MY CARD WITHOUT SHOWING ME AN INVOICE at all, no matter what they say or how they may respond to this. Then they stopped emailing me back. So BE CAREFUL and demand a quote over the phone...if they won't give you one...find someone else.

I'm a contractor and I reached out to GNH to see if they could hook me up with a generator for a new house we're building for a client. The girl who booked my appointment (Jill) was friendly and helpful. The electrician (Doug) walked the job with me and my client. He was very professional and knowledgeable. Not only was he able to help us with size recommendations, but based on his knowledge of local codes, he suggested the best placement as well. My client was impressed and so was I. Also, the prices are very competitive and we intend to move forward with GNH.

Last year I tried to approach some electrical companies to get help but there were some conditions like representative would come first to see a problem and estimate which was not for free.Finally I hit a good company which is GNH electric. They send electrician Doug who promptly fixed a problem and the charge was decent. This year I needed an electrical panel to be replaced and I called this company again and asked for Doug to do job. So, he did it wonderfully! It took him about eight hours and some time to install the panel and check every braker to work properly. I will absolutely call the GNH should any problem arises and I highly recommend electrician Doug to do the job if someone needs quality performance and reliable expert as he is.

Found out the previous homeowners had some illegal wiring done, Doug Allen came out, took a look at the problem and was very open and transparent with the work needed, permits and cost. Doug is a great technician with great customer service! I will give you a call whenever I have any electrical issues pop up.

No call no show..scheduled for someone to come out for a free estimate over a week in advance to the appt. I called 40 minutes after the four hour appointment window time given, your rep stated the work showed complete on a previous date. Rep stated she was going to call the electrician and call me right back. Never received a return phone call.

Response to Owner's Response: We've received calls from you or another representative from your company asking for me to remove my poor review, rather than getting someone out to do the work that I initially requested. Like we stated on the phone, I'm confused how your electrician just showed up to some random address and did work that didn't match what was on the work order. For one, your rep in the office had to confirm my address on Google Maps before they would schedule the appointment. In addition, she asked specifically what I wanted done and stated the electrician would have to give me and estimate prior to the work being done. This was over three weeks ago...I've already had another company come out who completed the work when scheduled. You made a comment that you know I would go with your company because you had the best prices...even if that was true, I would rather pay a more reliable company a little more to do the work, then to deal with the headache of dealing with yours. If you want better reviews, be more professional and provide better customer service.

I had two technicians come out. They called me and said they were running a little early which was perfect because I had several errands to run and they gave me a 4-Hour window. They were very professional and honest. They gave me a quote on the spot and told me to contact the office if I wanted to schedule an appointment to have everything fixed in my house. I enjoy the price on the quote and I'm looking forward to doing business with them.

These guys went way above and beyond! They showed up on a Saturday and did not shy away from helping me trouble shoot locating a fishtape stuck in a conduit. Doug was more than professional! This was a hard job and he rose to the occasion. They showed up on time. He has a great electrical mind. Not only do I highly recommend but i would used them again in a heartbeat!

Professional, prompt, and a quality job!
Ken and SanTonio arrived on time to our new construction condo. We had multiple issues for them to tackle and they addressed them like seasoned pros. I take pride in my work and appreciate the same commitment to excellence from others, especially when they’re working in my home! Wouldn’t hesitate to hire them again.....actually already scheduled for more work, after our household items arrive.

Doug Allen did a fantastic job! He was very polite, and was able to overcome the challenges our job required, with a good attitude and professional work ethic. Thanks Doug - You're Awesome!! God Bless

I highly recommend GNH. I had a small residential job handled and the first 3 companies I called couldn't schedule for a a whole week out. My irrigation was on the tripped circuit so my grass would be long gone by then. I called GNH and they were able to come out the same day I called. Doug was professional, explained what he would do and how much it would cost. They diagnosed the problem, fixed it, and did it for a very fair price. Friendly...Fast...Fair, I'll call them for all my electrical problems in the future!

Your men Doug & SanTonio did a very good job with putting up my ceiling fan & they were very Efficient & I like the work that they did . I would recommend them to any of my friends for electrical work . On a scale 1–10 I would rate them a 10. Bottom line they really satisfied me at this time & I thank them for their service .

Called them, scheduled appointment for the same day and fixed the issue the right way. Very flexible with time, offered me several time windows. In addition to schedule flexibility, they have a VERY reasonable charge for service call and repair. Many Thanks!!!

Nata

The technicians (Mike and David) from this place did a fabulous job. They fixed our problem and recommended other repairs that were needed to keep our family and property safe. The pricing was exceptional and just treated us like friends. We are very satisfied with the services and highly recommend!!

I had electrical work done and they showed up in a timely manner,did excellent work, and helped me make decisions. Kenneth Wright and Santonio Davis are very professional and trustworthy. I will use GNH Electric again, and hopefully I will be lucky enough to have Santonio and Kenneth work with me.

Ken and Santonio came to our house in St Augustine Thursday 1/16/2020. They finished the electrical part of setting up our new washer/dryer combo. Also updated an outlet.They made sure the machine worked. Both men were professional,friendly and polite.
I have the business card and will call them in the future.

Look no further, these are the professionals you want and need. I have used GNH twice now and have been thoroughly impressed each time. First time, they literally saved us from a travesty after dealing with a terrible electrical company (B&G) who left us without hot water for 2 weeks while we had a 4 week old child at home. GNH came and installed out new, amazing tankless hot water heater with no issues. Just last week, I hired them again to install driveway and pathway lighting along with some security cameras. Again, outstanding job. We come home daily and admire the work as the sun sets. As an active duty military family, we felt so wronged by B&G but found some angels with GNH. We are very thankful!

Skip passed this company. Unable to complete the job in the contracted time frame. Left my house with incomplete work and then asked for more money.

I contracted them to do 8 specific jobs over a two day period , they did not finish even one of the 8 jobs in two days. At this point I had paid for 25 percent of the job and they tried to hit me up for more money.

On 04/16/19 I had my A/C replaced and the company used two guys from GNH electric to put in the new thermostat. The main guy (I talked so much didn't ask his name, sorry) was so professional and very educated not only with electrical issues but degrees and life situations that I was amazed! I always ask questions which he answered with such knowledge we actually got into personal issues. He was around 38 single dad and if I was anyone in his family I told him I was proud of him as a person and in dealing with servicing people. He went beyond what he was there for, helped & explained a couple of little things I needed done. He deserves to have his own business because of the person he is. I am sorry I didn't get his name but rarely do I have such a professional person come in to fix something. Thank you for taking the time to explain like you did. If I ever need anything electrical done in the area I will call and ask for him...if he hasn't moved on to something he'll be happy doing in his life.
His associate was very nice too.
G. Reyes

Their technician, Brett, and his helper showed up to fix an issue with the 220v outlet for our dryer. Made quick work of the shoddy wiring that was present and did it all for a much lower price than I was expecting, all in a half hour. Highly recommend!

The work has been completed on the 10th of June, but the lousy work they provided did not pass the city inspection. Called them multiple times to check what's going on. The representative said they will give me a call to dispatch a electrician to review the problem. I never receive a call after, no follow ups, not a responsible company. Received all the money but not fixing the wires.

Excellent service! We used them to replace some breakers to match up a new ac system we just purchased. The technician was very polite & he worked quickly and efficiently! Easy company to work with!

Ken and his apprentice was very informative and very helpful in getting my project done at the house prior to hurricane season kicking off this year! Would definitely hire GNH Electric again!

Experts in their field highly recommend great service...my husband was so proud to show me the way they hooked up the pump saying this is how it should have been.. they also reworked the electric wiring to the panel box. I can’t say enough will always call them first...

I made an appointment several weeks ago, and on the morning of my appointment they call and say they over booked and don’t have anything available until the 25th-3 weeks out. This is so unprofessional and the woman had zero remorse for this issue.

Mike and David were amazing. I’m so glad to have made that call! I can also rest assured knowing that future needs are a phone call away. Thank you Mike and David for your hard work this afternoon.

Ken and Santonio came out and worked on a minor repair, but the service and professionalism were above expectations. I wouldn't call any other company for electrical work in the future.

Santiago and ken helped me install a sauna and were professionals and very knowledgeable. All around great people who did a wonderful job

We were very happy working with Gnh electric. Excellent customer service, great communication. Went above and beyond to help with problem solving. Professional and responsive. Highly recommend.

Ken and his crew were amazing! I would highly recommend this company and their employees!!! They work until the job is done and stand by their commitment to excellent service for you as their customer.

I called GNH for service and Mike the electrician arrived he was very professional he quickly solved my electrical problems and gave me valuable advice on how to prevent future problems. I would recommend GNH to all my friends

I don’t know what their work is like for homes, but they are definitely not qualified for commercial at any level. I am a fair business owner and professional, but they should have never accepted this “gig”. Not employees fault.

For starts it was a fair price for work I had done. Kenneth & SanTonio showed up on time and did great work and nice people, very professional. Thx guys

I have used these guys commercially for a couple jobs now. They are always nice, helpful, professional, and efficient. Would recommend them every time.

The service was outstanding. Santonio Davis and Kenneth Wrightvery were knowledgeable and very courteous. I would use them again and would highly recommend them to all.

I hired this company to do some electric work in our office they did a wonderful job at a fair price. I would highly recommend them.

Great, professional team! Mike and Scott were quick to install a new outlet for my EV.

Kenneth and Douglas were wery polite and courteous fast and worked well together

Knowledgeable and friendly Electrician, price was reasonable as well, would definitely use again.

Very good service excellent price will definitely use them again

Great work and prompt service