Best Need Repairs in Phoenix AZ

We are happy with our complete kitchen remodel with Kitchen and bathroom remodelers phoenix. The whole team was friendly and top-notch skilled. I will work on them again.

Our experience was incredible from start to finish. Jim did a great job explaining how the project would go, Marvin was great to work with and Alex is amazing. He was always on time and kept the work area clean and organized. Communication throughout was very good. The additional people that assisted Alex were professional and respectful as well.

I would like to give a 1-Star review but to be fair, I will give a 2-star review because the job was completed. Just as a quick overview, I would not recommend Holtzman Home Improvement.

PROS and CONS List below:

PROS:

*Bathroom remodel was completed.

*Liked cabinet finishes and style options.

CONS:

*We were given a timeline of 6-8 weeks for project completion but ended up taking 6 months.

*In contract, the introduction page says that Brandon Holtzman “… will personally meet you and visit your job site several times throughout your project to ensure quality and care is not only in the workmanship but also in our demeanor.” Never met the man; not even once.

*“Designer” which they refer to as “sales-person”, had a hard time keeping up with the demands of our project. Made numerous mistakes in terms of measurements that caused wrong products to be ordered and mistakes in the actual remodel. Assumed certain details about project without consulting us. Example: Cabinet above toilet was bigger than expected (inaccurate measurements) and overlapped on to the exhaust fan, “Sales-Person” assumed that we were just going to move the exhaust fan altogether; this would have cost us hundreds of dollars to move the fan 2-3 inches.

*Crew would show up whenever, sometimes not at all even though scheduled. Had crew show up at 6am without notice multiple times. Had to state over and over again for a start time that worked for my family; between 7-8am. Nothing ridiculous. No consistency whatsoever.

*Some of the crew did not speak English, which I absolutely didn’t mind at all. But Project manager, “sales person”, did not speak the language. I never expected to be the sole translator numerous times in person and on the phone. Because of this language barrier, numerous mistakes were made on our project.

*Crew would come to job site and not know the status of our project, therefore would ask me questions about what needed to be done, as well as certain technical details that only a professional would know (example: electrical).

*Crew would come to job unprepared and would leave to go to Home Depot for 1+ hours to grab material. Not sure if this is standard, but I believe that they should have been prepared for the day’s work at our project.
*Overpriced. Example: Updated replacement of bathroom exhaust fan that was picked up at home depot for around $45.00-$55.00 and less than an hour to install, cost almost $400.00.

*Project manager forgot to discuss details of our project to team so there were details that were left out. Example: Requested to have a shower bench installed; shower was “completed” with no shower bench.

*Project manager and “sales-person” should have communicated more in terms of our project details; numerous mistakes could have been avoided.

*Low quality of materials: tile/grout. Numerous tiles are cracked, chipped, and grout has already started to come out in chunks. Also, grout that was never wiped off, has solidified and won’t come off.

*Already have water damage; yes, water damage in a bathroom on a pony wall that neither the project manager and “sales-person” gave input on how to finish to avoid said water damage.

*Was double charged, and charged for work not done. Caught mistakes by thoroughly reviewing receipt and was reimbursed. If I didn’t catch these details we would have easily been overcharged.

*At the completion of the project you are given a 5-year warranty. We have recently contacted Holtzman Home Improvement to come and fix said damage and have not heard back; it has been a few weeks already.

*Their slogan is “People should do business with people they trust”; would not recommend.

Keaton and Hunter Linford were very professional and personable and did an excellent job. They recognized details that should have my input before completing and had good suggestions. They were conscientious about cleaning up after themselves each day. I would give them 5 stars. I felt the sales pitch was a bit canned and rushed but i’m overall happy with the choice.

Great service...honest & dependable...fixed right the first time...great for any construction job...big or small...will not use anyone else!

Amazing job on 2 of my bathtubs and showers! They were so professional on time and very nice. Not only did they refinishing come out amazing but they took the time to replace all hardware and even ran to the store to get the right part! I can’t thank them enough for a job well done! I would recommend many times!!

David came to replace the handles that I originally ordered. He was very pleasant, filled the screw holes from the wrong handles, installed the correct handles and cleaned up. The vanities look so much better and I can pull open with ease. Thank you.

Unbelievable! My kitchen looks amazing. I can't thank Tim and his crew enough. Will definitely hire again. A+++

Great variety of products, and knowledgeable owners.

Jeremy is very efficient and has performed an excellent job in my garage
ensuring the eaves are sealed

The water mitigation crew was great!! From the top guy, Leo Norris, who brought the drying equipment the day after Christmas, to all the workers - Cee, Mario, Nico, Raul, Julio - who came daily to rip out, scrape, clean, pack, and take care of our situation, until it was all dry!! Great workers - professional, caring, knowledgeable, and friendly!! Thank you!!

Princeton has been an amazing team that we love to collaborate with. We have worked with Charlie and his team on several projects. They are always responsive, honest, and helpful making the process work in the client's best interest. Thank you from ALINE Architecture!

They built a new patio with steps. This contractor is incredibly dependable, and the craftsmanship is excellent! Great communication! The job was of high quality. Strongly recommended.

Came quickly, completed the task I needed, and charged me very fairly. Both electricians were very polite and curious. I would highly recommend them if you need electrical work done. Chris Hudena

Once this crew resurfaced my driveway, I now have a wonderful driveway for my house. They made certain that we had the greatest service possible, and I am eager to tell all of my friends about them!

Ryan called in window he noted. Ryan arrived on time. Quickly reviewed the inspection item. Made a quick fix and on his way. Very good.

Freddy gave out backyard patio a new roof, and he was highly professional and extremely neat. GREAT JOB. I highly recommend them.
He ran into a challenge and ran with it, well done.

I came home at dinner time and my house was about 85. The fan was running but cold air was no where to be found. I called after 8pm on a Saturday. Described what I had observed. He came out and fixed my AC in about 20mins. Friendly, fast, and I figured a late night weekend call would cost much more than what it did. I highly recommend!!