Best Need Repairs in Phoenix AZ

I can only say this is a disingenuous company. I asked for a quote and they sent someone out. I explained what I needed done and they provided a price. I agreed to the price and paid 1/2 upfront as they requested. The day they arrived my wife explained to the foreman how she wanted certain plants trimmed which was no different that my explanation provided to their estimator. 10 minutes later I received a call from their office saying that now my property was determined to be a clean-up and cost $120/hr.. I asked why? The girl said because of what my wife described. When pushed to explain in detail the girl could not. I expressed this is not what we agreed to and they packed up and left at my request. The owner called and explained I changed the scope (oh sorry that I asked to have one small bush removed and 1 out of 4 ficus nitida's needed slightly more trimming) even though 1/2 of my bushes did not need trimming nor the trees since I have another company manage them. I do understand that additional work may be an additional cost but the foreman should have mentioned that up front , even if he had to confirm with his office (the owner disagreed and said that was not his job). So, by the time I was on the phone with their office, the plant was already out. At the end of the day, a difficult company to do business with.

3/15 - From my perspective 1 small bush removal should not constitute a change of scope to a total clean-up. I again reiterate that the foreman prior to removal of the bush should have simply stated sir, this may be an additional cost, let me check with my office and confirm before I start the work. I explained this to Victor who said that is not the foreman;s job. Perhaps Victor you should change your policy and empower your foreman with the ability to at least advise of a pending additional cost before doing the actual work and then check in with your office. It's pretty obvious Victor that it's your way, and not your customer's and when push comes to shove, the right side is your side, not the customer's.

Poor installation. Barely 2 years and pavers sank. Now we’re dealing with a leak on the irrigation system they installed under the pavers.