Best Need Repairs in Phoenix AZ

I reached out to Sewer Time after being in a house for 3.5 years with severe septic tank backups, as the homeowner I had no idea what the problem was and inherited it as a secret gift from the previous owner. The system that was onsite was reported to be from 1981 and had some sketchy notes in the permit application. Sewer time was able to come out to survey and diagnose my system’s problems, which turned out to be severe.

It was found that odd angles and adaptations had been made to the plumbing coming from my house, and that my septic tank was in hydraulic failure and was overwhelming the dry well that was installed in the 80s. It was also later found out during the dig that the back end of my actual septic tank precast concrete had a huge hole that was buried and concealed by the previous team. The diagnosis was to dig to the tank, repair any systems that could be repaired, and divert the drain into a new seepage pit. Bonus note, they were also able to repair my current septic tank and discouraged spending unnecessary money on a new tank.

Travis and Mike completed the entire job minus some small details, just the two of them. These guys are some of the kindest, most hard-working people I have ever met and some of the most reliable contractors. These two guys interacted with me and my family while we worked through this huge repair and were nothing but pleasant.

The scale of the job and the orientation of my backyard required a 14’ section of my brick wall to be removed to allow a larger excavator into the back yard to complete the job. I was concerned that it would be difficult to find and get another contractor to come for a small section repair like that, but Sewer Time was able to take care of the issue providing me with viable options to replace the wall or install a vehicle gate and was completed in a timely manner.

Overall, for how huge of a job this was and what a vital repair it was to my house and quality of life, I would 100% recommend using Server Time. These guys are legit.

My bathroom tub faucet was leaking for ages. I was concerned about calling a plumber because i thought it would be so expensive. I finally gave in and called rooter ranger. Bobby came by the next day and fixed my leak in no time. It’s been a couple months and still no leak. Bobby was very professional, courteous and funny. It was almost like having a family member come in and help fix my leak. I will be contacting them with all my plumbing needs. Thank you bobby for being so awesome and staying in my budget. Rooter ranger customer for life!

I highly recommend this company!! I was in a pinch and needed someone out same day to pump a full tank. Sierra called the tech and was able to squeeze me in same day. Thank goodness! Sierra has been absolutely fantastic to work with!!! She's super responsive, answered all my questions and is very knowledgeable. She provided me with helpful updates on when the tech was going to be out. She's definitely a high quality employee. The other receptionist who worked with her was very helpful and knowledgeable as well. I am very happy with the service I received today. Thank you Sierra and Septic Technologies Inc. You guys are life savers!

- Susanna McKibben - Property Manager at Casago

I booked an appointment a week out. There was no call to confirm the day before so I hoped that the time frame they gave me of 8-10am would be accurate. At 9:15 I called them to confirm we were on the schedule and the receptionist who answered confirmed and said they would be there by 10. At 10, they still weren’t here and I had to leave for an appointment. My husband had to leave work to be at the house for their arrival. At 11:15am he called them and the receptionist said that they were running behind schedule and she’d check with the technician for an eta and call right back. 35 minutes later and still no call back. My husband called again. This time she said that the technician was 3 to 4 hours out. So between 3 & 4pm. This is simply unacceptable as he was missing work to be there. There was no courtesy call, no apology, nothing. HORRIBLE CUSTOMER SERVICE and terrible business practices.