Best Residential And Commercial Restoration in Phoenix AZ

They were great! So friendly and efficient. I would defenitly recommend them to everybody.

These guys are professional and explain what they would do before beginning. Showed up on time and cleaned up when done. I would highly recommend them.

At the end of March 2016, we had a plumbing leaking our house, which flooded a majority of our downstairs living area. After turning off the water, we immediately called our insurance co., who in turn contacted SERVPRO of Northwest Phoenix. We received a call from Andrew at SERVPRO within minutes and he had someone at our house within the hour. Their project manager was Juan M., who was excellent. He was very knowledgeable, listened to our concerns, took time to explain the process in detail and was empathetic to our situation. He and his crew pulled up flooring, baseboards and cut out wet drywall within 2 days, with the drying process taking 4-5 days. Juan and his crew helped in easing a stressful moment in our lives. I would highly recommend SERVPRO of Northwest Phoenix.

Jeff and Jacob were awesome. Quick, nice and efficient. Thank you for all your help.

Cesar does amazing work. I have used his services numerous times with the exact same outcome. Professional and Perfect every time.

I would NOT recommend this company to anyone. Be careful.

We hired AZ Fire and Water Restoration after a house fire on 3/31/19. Today is 11/23/20, a full 20 months after the fire and the home is still not complete. My sister, Yhara Quiroz, has written a detailed review shedding light on her experience that I would suggest you take a look at.

We have dealt with 3 different contractors and the general manager of the business and have still been unable to finish this project. Conversations with these people end in empty promises that serve only to stretch the timeline of this project out. We feel trapped as there is no one left for us to turn to in the company to hold them accountable.

They refuse to be held culpable for lost items and shoddy workmanship. The only thing they have been consistent about is requesting payment for their services. My sister has spent countless hours staying on top of these people making sure work is being completed. If it weren't for her, AFW would have taken us for thousands of dollars.

Everyday that they do not finish the work is another day that we have to think about the fire. We are unable to move on emotionally and their actions suggest that they simply don't care.

The device was amazing! They were respectful and on time. Mr Ricardo Chavez the tech was very professional and cordial and he answered all the questions we had.

Hazel is a hard worker.She is constantly talking about what a great company she works for and always prompting Serve Pro outside of work. Keep up the hard work!

Markell did great work. Above a beyond satisfying.This company has been great.

The pipe connected to the sink in our laundry room had hole and we had a minor water flooding problem. I e-mailed this company hoping someone would at least reply my e-mail. Things went extremely well from that point: not only my e-mail was replied almost immediately but a phone call followed right after that, the owner was at our house in about one hour or so to look at the damage.
I had a great first impression and that continued. He quickly set machines to dry the wall, communicated with a contractor to estimate the damage. They negotiated with my insurance company and somehow managed to take care of the bill for us.
It is a wrong story so I omit the detail but a similar thing happened again after a month. I e-mailed Tom Hodge, the owner, and again he took care of all for us. He went extra miles to contact plumber, handyman etc. to quickly resolve the whole problem for us.
It is our strong impression that this is a good company owned by honest hardworking person. If whoever reading this review happen to have water damage, I can easily say that this is the company to call.

So grateful that I called these guys. They were able to help us from start to finish with our water damage. One company did it all. Thank you so much for your help. I will tell all my friends and family about your services.

One side of our patio door was shattered by a rock while landscaping was being done. There was a large hole and glass everywhere. Our insurance company gave us the phone number for Jenkins Restoration. Our call was answered immediately and a young man, Adam, arrived at our home within a couple of hours. He cleaned up the glass and securely boarded up the door. We were pleased with the job he did for us.

Michael is great, professional, answered all my question. Works quick, cleaned up all removed item. Has a super friendly attitude. All I expected from the company that assigned to take care of the water damage I had. Feel I was in safe hands and after all the disaster someone can handle it for me.

Best company for any type of water damage and mold , I will recommend to any of my friend or family member about the quality work Restore Master have done at my house they are the best , thanks Restore Master.

??Due to a water leak in the attic, ServiceMaster was contacted by my home insurance company to help with the repairs. (This is my fault - I should have done my own research instead of trusting my insurance adjuster. Lesson learned.)
??They lack communication skills. Although I only had to deal with your company for 4, maybe 5 days, I had to call you to find out when a tech was coming over the next day and if the lab results were in; which they were but instead of calling me back or telling someone to contact me the next day because she was out of the office, Alex didn't.
??They lack customer service skills. Alex is very rude and I'm surprised she's on the phone; Summer is sweet and has better customer service. Only Nate and Jose were nice (the first 2 techs sent out), but the others, like the one who picked up the fans and the one who came by today to get a signature, need training on customer service. The tech who came today, rang the door bell and when I answered, he didn't introduce himself or what he wanted - he just tried to hand me my phone. Tell them that manners say when you are greeting a person especially a customer, say Hi. My name is.... and I'm from Service Master.
??Overall - call another company. Although I signed their form so they could get paid, I was NOT satisfied! Save yourself the headache and not knowing when you need to be home all because they haven't figured out a better scheduling system and don't train their employees on simple customer service skills. ??

There were very quick to respond to our initial call and were there that afternoon to look at our home. Service was started the next day and they were great at communicating when they would be there for service. They cleaned everything up when they were finished. It is a very stressful situation when you have a loss but they made it less stressful. I would highly recommend Service Masters.

I had a leak in my kitchen and Paul Davis was recommended by my insurance, yes they came in and took out my countertops and made sure everything was dry, but when it came to rebuilding, there is a 4 week wait, that was not informed to me during the whole destruction part of it all they would say is that after the demolition, there would be a contractor that would come and do the rebuild, now it turns out there’s a 4 week wait, I wish they would of told me this before starting the demolition, because I would have looked for someone else now I am left with no countertops , no sink and a mess of a kitchen..

I would use this roofing contractor again without having to think twice about it. They do exceptional work and they didn't go over the budget either, they were also very attentive in answering my questions.

Alex Antillon Gregory Fife and Daniel Murray were an excellent crew. They were easy to work with and were outstanding workers. Your company is fortunate to have such such fine people work for them.
E Rod/for D. Smith.

I appreciate everything your company did. I was horrified when I found mold growing in my bathroom, but now I know that it is completely gone.. thanks to your work. Great job Water Mold Fire Restoration of Phoenix.!