Best Full Repair in Phoenix AZ

I was awakened in the middle of the night by gushing water and found about 2 of water flowing throughout the majority of my house. I was in a panic and fortunately called Doan Restoration. Ricardo and his crew came quickly and immediately started to remove the water and set up huge fans. Russ followed up for about 7 days until it was completely dry. I was very satisfied with the work of their entire crew - Ricardo and Russ were great!

Water Damage Repair Cleanup Phoenix is a hardworking company that truly knows its craft. Outstanding services!! Thanks

Kevin came into my home to clean up after the storm. He explained step by step what to expect. He was friendly and worked quickly. I would absolutely recommend Kevin to anyone.

For context on our experience, we had a hot water heater rupture and flood half of a bedroom and a closet. We called Arizona Fire and Water Restoration Inc for help as per a recommendation from our insurance provider. They came to the house and immediately began assisting with the water that had flooded one general area. The water was removed, and then the drying process began (two fans and a dehumidifier). After a couple of days, they came back to remove the equipment. Upon departure, we were provided a written estimate/quote for the services rendered for $625.00. This seemed fair, given the time and work. We subsequently filled out the survey that came the following day with a positive review.
About 30-days later, we received a bill for $2052. I promptly contacted the company to discuss the discrepancy between the quote or estimate I had been provided vs. the bill we were being charged. The customer
service rep said she would get back to me. Getting back to me constituted them continuing to send the same invoice and me continuing to remind the person sending it to me, of the previous conversation I had had.
Finally, when it seemed no one was paying attention, my husband called and requested to speak to the General Manager, Dean Hamilton. He was told he would get a callback and didn't. He did speak to the Controller Earny Sweeney, who said he was new but would look into the matter. Again, there was no follow up. Scott sent two more subsequent emails to the controller for some resolution and got no return reply.
Several weeks later (now today), I received a text from the General Manager, Dean Hamilton, whom my husband had tried to get in touch with previously.
He said we needed to call back and pay today. Trying to work from home as everyone is right now, I immediately replied while in a virtual meeting that my husband had already responded and please follow up with him. He couldn't figure out my husband's phone number, so a few more texts ensued. Finally, I had to tell him that my husband was handling this fraudulent charge and to please quit contacting me – to which he replied: If your husband doesn't call me back, you will hear from me again. I immediately left my virtual meeting and showed my husband the texts.
Scott called the number that was texting me, extremely upset, of course. The GM said we needed to pay, and my husband asked about the 325% discrepancy between what they were billing us and what we were quoted. The GM then asked my husband if he understood the meaning of an estimate. My husband asked if this was a typical discrepancy to which the GM asked if we had a homeowner's insurance policy. Not waiting for an answer, he then asked why we weren't just submitting the bill to our insurance company. My husband noted that this was irrelevant and poor business practice regardless of who was paying, to which the GM responded: Oh well, I guess you need to pay the entire amount today, or I am filing a lien on your house tomorrow'. While shocked that a company we thought to be so reputable would treat a customer this way, there was no recourse but to pay the remaining invoice with a credit card. When my husband said he was going to file a complaint with the BBB, the GM responded, that would be fine as potential customers or insurers would only see the complaint was resolved with the customer as the bill was paid.
My only recourse now is an online review, contacting the BBB, and making sure my insurance agent no longer refers to this company. If you are ever dealing with this company, and the claim is rather small, be very wary about doing business with them. They are used to clients just paying their deductible and then over billing the insurance companies. There is no oversight in this industry, and Arizona Fire and Water Protection Inc counts on this. The practice of quoting one price and billing a 328% differential is fraudulent at best.
This is the first negative review I have ever written, on any platform. I have also contacted the BBB.

I am so happy I called 1-800 Water Damage. From the very first phone call, I could tell they were an amazing company. Not only did they make it to my home in less than an hour after I called them, but they answered all of my questions and helped me understand the entire process with my insurance company. Calling them was the best decision that I made. They handled all of the flooding in my home in LESS than 72 hours. And that's say A LOT since I accidentally flooded two bathrooms, a hallway,my master bedroom, a closet, and a connecting wall! At first I felt totally embarrassed because I had left the bathtub running for well...a very long time - but they were so professional and I instantly felt like I was in good hands. Thank you Alicia, Nolan and Tom for all of your help! I've got your number save in my phone should I ever need you again! You guys are the BEST!

Would give these guys a negative star if I could!
Had a collapse of the drainage pipes under the house requiring their replacement. The house is unlivable since the kitchen and bathrooms were torn out to replace the pipes, so it is obvious urgent for work to start as soon as possible. This company was recommended by my insurance company, and had good reviews and said they could start within a week, so I asked for an estimate. They took their time even coming out to look, almost a week. A guy named Joe came out, and I said they’d get me an estimate in a couple of days, but since then I have received nothing but excuses. Around 2 weeks later the office called and said the estimate was ready and asked if they should they send it to me or the insurance company. I told them to send it to me, since I’m the one hiring, and I received nothing. I contacted Joe, and they said he sent it to the insurance company for further review, and refused to even send me a copy. Weeks have passed and my house remains unlivable, and I have still not even received an estimate. Since I have, unfortunately, gone thru this before, I know this isn’t normal. It appears to be a delaying tactic, because they weren’t really available to start work when they said, and rather than tell me, just keep making up pretexts.
I can’t say how their work is since I can’t get them to even give me an estimate! Given other positive reviews, the problem is possibly the representative, Joe, who was assigned to me. Regardless, rather than wait endlessly for these guys to get their act together, I have gone ahead and hired another company because we are tired of staying in a hotel and want our house back!

Absolutely love how wonderful they are to work with. My clients and I have used them for years and have nothing but wonderful things to say about them. I highly recommend Service Master to all my clients and family. ?????

Very professional personnel with responsive service . I recently had a toilet supply line leak in my upstairs bathroom and had Greg and Frank show up to assist me . They are honest, highly knowledgeable and very trustworthy. Highly recommended this company and would definitely use them again if I ever have an emergency water issue again... Hopefully I
Do not need them again!!

I had a pipe burst in my home, and the resulting water damage was extensive. I was referred to this restoration company by a friend, and I'm so glad I called them! Their team was incredibly responsive, and they arrived on-site within the hour. They worked quickly and efficiently to remove the water, dry out the affected areas, and restore my home to its pre-damage condition. If you need water damage restoration, this is the company to call!

BOR responded to our request promptly. They were professional and extremely clean leaving no mess behind. Definitely would call them again!

Service technicians ; (Alfredo & Zack) were excellent, very helpful, attentive and efficient. Explaining every result of their inspections.

on time and professional!

Great work all of you there , recommended to all !!!

Highly recommend ASAP Restoration LLC. They responded right away and came out the very next day. Professional was on time and very thorough. He asked questions about my concerns before proceeding to ensure we were addressing all issues. Overall I couldn't be more pleased with their service!

This company is a complete nightmare scam. We have got a referral from our insurance for small water damage restoration project and 3 month later we still haven’t heard anything back after 6 people came out to the house to ‘ take measurements.’ We even found the material in stock made all the arrangements and still no effort on their end to complete the project they just stopped returning our phone calls. We made sure they are removed from the insurance referral list - they are a complete disaster and should not be in business scamming people.

Exceptional customer service!!! Bob was on time every day and explained in detail how they would be proceeding with the work required in our home. Both Bob and Ryan provided professionalism through every step of their process for getting the job completed! It was a pleasure having them in our home and doing their part in the process of making us whole again.

This family owned business company came from Arizona to help our community here in Florida after Hurricane Ian. We are thankful and grateful for their professional work performance. They are very trusted company. Thank you for your support here in Florida.

Express Restoration is very result driven they provide great customer service with fast turn around results

It’s always frustrating when you have issues at your home. What makes it even more frustrating is when your “help” arrives and the quality is sub-par. I did not experience that with this company. Very professional and Ian helped ease my mind with his professionalism and timely arrival.

Kenny and his team did a great job on a water damage restoration project at our house. Essentially our entire floor needed to be retiled after a major plumbing pipe issue. He got started almost immediately, was very communicative throughout the whole process, and was very easy to work with. I also greatly appreciated the attention to detail. The finished product looks perfect, and we are very happy with our experience with Acuity Builders.