Best Full Repair in Phoenix AZ

Pinnacle Fencing Solutions is a family operated business and veteran owned.

Great company that gave me an easy quote when i called in.

Fantastic service! Larry is a great salesman!

Called me back two weeks later after I left a voice-mail dude was polite just way late

This is the WORST service I have received in a very long time. I was given their contact info by the mesh manufacturer as I was very excited to use their product (and still am).
1. Damen was a no show the first estimate appointment and texted 30 min after our set time to tell me he was on the other side of town and would not make it.
2. Rescheduled with Damen and texted to ensure he was still coming about 15 min after appointment. He responded with I just left my first meeting a little behind this am. I'm about 25 min out which felt a bit like a cop out and that he actually forgot.
3. In between when the first appointment was supposed to happen and the second Damen and I had many texts back and forth about what I was looking for as well as a satellite version of my yard with my desired fence layout. Upon him arriving for the second appointment he was asking me all the same questions we had talked about via text as if we had never talked before. At this point I wasn't even sure if I was dealing with the same person...I reexplained and finished the appointment.
4. I called their office and talked to Rick (the owner) to see about getting a different sales person as I was really unimpressed with Damen. He seemed unsure but agreed to let me work with someone else.
5. I was called back a few days later (9/20) for a deposit ($700+) and told they would get me on the schedule. I received an email stating that install would happen Tuesday 10/19 at 7am and that I would get a call the night before with more details.
6. No call and no show on install day, so I called (8am) and the receptionist told me the scheduler would call me back as she was unsure what happened.
7. No call by 11:30am so I called back and the scheduler answered. When I asked what happened she said that she never received my layout and therefore never ordered my fencing. She said someone named Brian would be in touch.
8. No call from Brian, so I called back today (10/20) and was told that Rick would call me.
9. Brian calls me this afternoon and asks me what is happening as he has a note to call me. I explain what is going on and ultimately just tell him I would like a refund. He said okay and hung up on me.

All of this without a single apology or recognition of their fault in this. I will update on the refund process.

Called twice to get a price, left messages, no call back. Great service...lol