Best Fire And Smoke Cleanup in Phoenix AZ

Needed help ASAP with a flood in our home in the middle of the night and decided to give Doan Restoration a call. I couldn’t have been happier with their response time. Brandyn made it easy to understand what all was needed to be done on the house and is a very hard worker. I’ll be using them for any future floods or fires!

Tony and Josh did an excellent job at my building. They were punctual and professional the entire time. Thanks for all your help.

I had nothing but problems from this company; dealing with them was a 6 week nightmare. Let me paint you a picture really quick. About 14 months before my interactions with this company I spent close to 40k remodeling my kitchen. Fast forward those 14 months and I discovered I had a leak in my (brand new) kitchen. My insurance company sent ServiceMaster by Desert Dry to pull out my cabinets and walls and quarantine the area.
When I got home and realized they put my brand new, very expensive, clearly custom built WHITE cabinets outside on my back porch with ZERO protection. This in Arizona, in monsoon season, in an unfinished back yard (think dirt people, lots of dirt) and they put WHITE cabinets outside.
This has the effect of staining my white cabinets with brown. Then I notice that on 3 of the reusable cabinet doors and the faux face plate that goes underneath the sink, had gauges in them. These are not small gauges that are just a ding here or there, no they're extremely large and noticeable. And if that isn't the worst part, I notice that there is also a portion of my (again, custom built) bench seating that spans the opposite wall of the kitchen, right next to my back door. Clearly they were careless and drop something on it to damage it.
As its late Friday afternoon by the time I get home, I wait until Monday to call to discuss the damage that was done to my cabinets and bench. I speak to Hector initially who wants to see the damage, to which I agree. Then on Wednesday Hector calls and says they'll be there in 45 minutes to remove the quarantine and take pictures of the damage. I told him that he was more than welcome but without me being there I didn't know if he would see all the damage. He said ok, just send me photos later and he left a card which had his number as well as a generic office email. I called Hector twice that week and left messages and never heard back, so on Sept 5 at 2:05 pm, I emailed photos of the damage to the info@ email address. At 2:11 pm, Chelsea responded that she was forwarding it on to Chris, Hector, Ashley, and Sandi (the mitigation side she said). On Sept 10 after no response, I again ask for an update with everyone cc'd. Chelsea again responds that she forwarded my email. On Sept 17 after no response I again send another email, this time with a quote I received from my cabinet maker for the damage. Chelsea responds immediately and tells me that they want to send someone to look at my cabinets. I tell her he can come Wed or Thur afternoon but I am 100% certain my cabinet maker will have to handle it because it is a completely custom job.
The guy she sends shows up on Sept 25th, spends less than 5 minutes in my house and agrees that my cabinet maker will have to handle this. On Sept 26th, I send yet another email asking if we can now proceed with my guy fixing the issue because her guy cannot. Again, no response. On Sept 27th I receive an updated invoice so I forwarded that on. Again, no response. On October 1st I call my insurance adjuster(who sent this company to me) and ask for help. He proceeds to immediately email everyone that I have been emailing with and within a short time I get a phone call from one of the owners. He is upset at the cost to repair everything and is borderline rude and accusatory. He requests more pictures and information about the cost which I provide and even put him in contact directly with my cabinet maker. After another day or two of going back and forth, I get my husband involved. In the end, the did pay for the damage they caused, but the headache of having to deal with them makes me seriously mistrust them and I would NEVER recommend them to anyone.
Unfortunately I had to shorten some of the details because Google character limit but lets just say dealing with them was a nightmare.

Water Fighters, Thank you so much for the valuable information your provided to me. I recommend water Fighters Restoration, they will make sure they serve your needs. Don’t hesitate to reach out to them. ⭐️⭐️⭐️⭐️⭐️ +++

I'm currently going through a rebuild process at my home due to water damage that occurred just before Christmas. I expected delays due to the holidays and the process of selecting a general contractor to perform the job. I selected Az Fire & Water due to their reputation and on-line reviews, so far I have not been disappointed with the quality of work and their punctuality, they are always here when they say they are going to be here and even though I had to wait longer than I wanted for them to start the actual rebuild process I really appreciated the fact they were up front with me about how long the whole process would take and so far they have been right on the money with their scheduling. Recently I had Mario out at my place doing the drywall repair, and painting and was not only impressed with how quickly he got the job done but also the quality of work he did; you would have never been able to tell that anything happened with the areas he repaired. In addition, Mario was very nice & polite and I enjoyed our conversations during the 2 days he was working on my Kitchen and living room.

Your company did a very good job cleaning the mold that resulted from water leakage.
I would like to thank David Garcia for his help and his devotion to his job and his client’s comfort.

We had as great of an experience as you can have when finding out we had mold in our ceiling. Tom Hodges and his crew came in the same day I called them and quickly removed the mold, sealed it off and died up all the moisture. I've actually had to use them twice now for unrelated plumbing water damage and they were great both times. I highly recommend them!

Chandler and Jacob did an excellent job with the cleanup of water damage and removal of damaged drywall. I would highly recommend their services.

They have been a preferred vendor for carpet and floor cleaning, and their services are of the highest standards. They are reliable, quick, and just great overall. Thank you!

They are always there to help and in my opinion they are the best service master franchise in Arizona.

Do Not use!!! Rude employees!!! Very unprofessional!!

Positive atmosphere! Always displaying brand with pride. Customers are always a priority.

Everyone at this firm was incredibly helpful and courteous. I'm overjoyed with the lovely renovation they done for me! The crew also moved quite swiftly.

Greg and Dan were fantastic in assisting me with my water damage clean up.
They communicated with my insurance and made a chaotic experience more manageable.
I highly recommend their service if you are ever in need .

I had a pipe burst in my home, and the resulting water damage was extensive. I was referred to this restoration company by a friend, and I'm so glad I called them! Their team was incredibly responsive, and they arrived on-site within the hour. They worked quickly and efficiently to remove the water dry out the affected areas, and restore my home to its pre-damage condition. If you need water damage restoration, this is the company to call!

They repaired damage caused by the water heater leaking. They made it look brand new. I would recommend them highly.

Jose and his crew were excellent at our residence in Sun City West. They were always on time, polite and courteous. Always kept in the loop and let us know what was going on. I can’t express more highly the great work done by Jose and his crew.

Bill & Linda Whelehan

A huge mirror in our guest bathroom fell off the wall and damaged the toilet, bathtub, and stone tile. Belfor was there initially to clean up all the shards of glass covering the entire space and spilling into the landing. Once this safety issue was quickly addressed they moved forward with the repairs with integrity, professionalism and quality. Francisco, the contractor who managed our small project. treated us as though we were his biggest client- always responsive, patient and professional. We have worked with many renovation companies and contractors over the years. Belfor and Francisco are the best we have ever had the pleasure of working with and we highly recommend them.

They were fast to respond and got it done quickly too.

Great work all of you there , recommended to all !!!