Best Fire/Smoke Restoration in Phoenix AZ

Russ and Chris were extremely respectful and courteous. My water heater nightmare was made better as soon as Doan showed up I will definitely use them again

These guys are professional and explain what they would do before beginning. Showed up on time and cleaned up when done. I would highly recommend them.

Ran someone off the road and left the scene.

These guys do great work. Their work is clean and they are on time to the appointments. When they are finished with the job it looks great.

AZ Fire & Water Restoration restored my kitchen ceiling. Their team took time to explain the processes, the approximate time to completion and follow up to resolution.
The team was prompt when returning calls. Mason, Tristan and Brad were knowledgeable and we're able to quickly come in, do their preparation and made certain to leave no questions unanswered. This company really works and communicates with each other, because, whenever I spoke with one team member, they were able to refer to conversations I had with previous team members.
Jose was prompt, prepared and had great skills. He made sure that my home was protected from debris. He was thorough and professional during the demolition and reconstruction of my ceiling. He did not rush through the process of getting the job done as he followed through each task. My home was perfectly clean when the ceiling was complete.
I have to add a shout out to AZ Fire & Water Restoration's Accounts Receivable associate, Sasha. She is the most calm, confident helpful person. Sasha is able to communicate how the payment process works and is efficient in following up with phone calls and emails. I have never had restoration work done before this incident in my kitchen.
I am so pleased to give a recommendation for Arizona Fire & Water Restoration. A truly competent, knowledgeable and professional organization

Patrick Courtney was a pleasure to work with, very professional. He did amazing work, thank you. Would definitely recommend.

This company is on call at all hours of the night. The staff is knowledgable, patient, friendly and will work with your schedule.

Tom kept me updated throughout the entire drying process and made sure there was not a single drop of water left in the areas that were flooded.

They are definitely worth it!

Jenkins Restorations took wonderful care of us. They were attentive to detail, ensuring accuracy every step of the way. Everett came over daily to check on progress, was kind and considerate of our family time and our needs, and went the extra mile to help fix our problem. The results were exactly what we needed and the quality of care was above and beyond expectations.

I loved Raul Flores. He was the reason why this process was perfect and smooth. He was always responsive, timely, available, professional, he listened, and he was even available once the job was complete if I had a question. He is a wonderful member of your team and for this reason I would definitely recommend this company to anyone.

My insurance company called this company to evaluate my kitchen for water damage. They had my schedule, but chose THEIR time to come out. They demo'ed my kitchen on a Tuesday, it's now Saturday, left everything in my back yard, they lied saying the ins. company would send an adjuster. The ins. company said they should NOT have said that. NOW, it's up to ME to find a contractor for estimates, install the drywall they cut out, install the cabinets they tore out and clean my yard of the debris. I called, left a message for a return call, around 530, even tho its after hours, they SHOULD return calls in a timely manner. They would not give me any estimates to repair the work they started.
I would NOT recommend this company for ANY insurance work since they are unreliable, and you can never get in touch with someone. A RELIABLE company would keep in touch, give TIMELY return calls, give the estimates which would be beneficial to determining WHO to contact with, and most of all...
DONT LIE TO CUSTOMERS.

ABSOLUTELY WORST MANAGEMENT

I have never worked with such a responsive company and rep like Karen Hartmann! She is phenomenal, talk about amazing customer service. Supports my clients and answers back promptly.

I am happy to work with an honest and great pricing organization.

My entire experience with this roofing contractor has been better than just 5 stars. They're easily one of the best companies I've ever worked with and I'm more than satisfied with their service.

I had water damage in my home, Greg and Frank came out. They were extremely knowledgeable, quick and efficient.

We paid 50% for ceiling repair in June it is now October and we can’t even get them to call us back. They were supposed to do repairs 4 1/2 months ago. They still have our money. Terrible business practices!!

BOR responded to our request promptly. They were professional and extremely clean leaving no mess behind. Definitely would call them again!

Juan and Oscar were a part of the team that helped with the water damage I had in my house. Their service was incredible and I would highly recommend them!

These guys did a great job at our Assisted Living Home. We had a kitchen flood due to the RO system under the sink and they were onsite in less than an hour to help! They also helped coordinate a plumber out the same day to help fix the leak. Everyone was very professional and our staff was impressed at how efficient they were. Great communication and very helpful. We highly recommend this company.

At 3:30 am a flood happened in my house. I called them and within less than a hour they were here. Brad helped me through out the whole process. So pleased with his help.

I have got two words for you all ...THANK YOU :)