Best Carpet Repair Services in Phoenix AZ

I was awakened in the middle of the night by gushing water and found about 2 of water flowing throughout the majority of my house. I was in a panic and fortunately called Doan Restoration. Ricardo and his crew came quickly and immediately started to remove the water and set up huge fans. Russ followed up for about 7 days until it was completely dry. I was very satisfied with the work of their entire crew - Ricardo and Russ were great!

I had nothing but problems from this company; dealing with them was a 6 week nightmare. Let me paint you a picture really quick. About 14 months before my interactions with this company I spent close to 40k remodeling my kitchen. Fast forward those 14 months and I discovered I had a leak in my (brand new) kitchen. My insurance company sent ServiceMaster by Desert Dry to pull out my cabinets and walls and quarantine the area.
When I got home and realized they put my brand new, very expensive, clearly custom built WHITE cabinets outside on my back porch with ZERO protection. This in Arizona, in monsoon season, in an unfinished back yard (think dirt people, lots of dirt) and they put WHITE cabinets outside.
This has the effect of staining my white cabinets with brown. Then I notice that on 3 of the reusable cabinet doors and the faux face plate that goes underneath the sink, had gauges in them. These are not small gauges that are just a ding here or there, no they're extremely large and noticeable. And if that isn't the worst part, I notice that there is also a portion of my (again, custom built) bench seating that spans the opposite wall of the kitchen, right next to my back door. Clearly they were careless and drop something on it to damage it.
As its late Friday afternoon by the time I get home, I wait until Monday to call to discuss the damage that was done to my cabinets and bench. I speak to Hector initially who wants to see the damage, to which I agree. Then on Wednesday Hector calls and says they'll be there in 45 minutes to remove the quarantine and take pictures of the damage. I told him that he was more than welcome but without me being there I didn't know if he would see all the damage. He said ok, just send me photos later and he left a card which had his number as well as a generic office email. I called Hector twice that week and left messages and never heard back, so on Sept 5 at 2:05 pm, I emailed photos of the damage to the info@ email address. At 2:11 pm, Chelsea responded that she was forwarding it on to Chris, Hector, Ashley, and Sandi (the mitigation side she said). On Sept 10 after no response, I again ask for an update with everyone cc'd. Chelsea again responds that she forwarded my email. On Sept 17 after no response I again send another email, this time with a quote I received from my cabinet maker for the damage. Chelsea responds immediately and tells me that they want to send someone to look at my cabinets. I tell her he can come Wed or Thur afternoon but I am 100% certain my cabinet maker will have to handle it because it is a completely custom job.
The guy she sends shows up on Sept 25th, spends less than 5 minutes in my house and agrees that my cabinet maker will have to handle this. On Sept 26th, I send yet another email asking if we can now proceed with my guy fixing the issue because her guy cannot. Again, no response. On Sept 27th I receive an updated invoice so I forwarded that on. Again, no response. On October 1st I call my insurance adjuster(who sent this company to me) and ask for help. He proceeds to immediately email everyone that I have been emailing with and within a short time I get a phone call from one of the owners. He is upset at the cost to repair everything and is borderline rude and accusatory. He requests more pictures and information about the cost which I provide and even put him in contact directly with my cabinet maker. After another day or two of going back and forth, I get my husband involved. In the end, the did pay for the damage they caused, but the headache of having to deal with them makes me seriously mistrust them and I would NEVER recommend them to anyone.
Unfortunately I had to shorten some of the details because Google character limit but lets just say dealing with them was a nightmare.

Awesome job with taking care of demo and restoration in a timely and professional manner. Jose, TJ, Frank did a excellent job getting our house back in order. Highly recommended.

Had do to some water mitigation and this company was out within a few hours. Jordan and Miguel were very professional and did a great job. Appreciate the clear communication throughout the process.

So grateful that I called these guys. They were able to help us from start to finish with our water damage. One company did it all. Thank you so much for your help. I will tell all my friends and family about your services.

Highly recommend Cory and his team.

They have been a preferred vendor for carpet and floor cleaning, and their services are of the highest standards. They are reliable, quick, and just great overall. Thank you!

I've experienced amazing people that you can count on and trust at this company. Thank you!

If you find yourself ankle-deep in water, call this company. They were able to get to me within two hours of my call, at the end of the business day. Even though Kyle and Chandler got called out to my job before they'd had dinner, they showed up with smiles on their faces as they began the clean-up and dry-out process. For a bad situation, this company and these amazing service guys made it as pleasant as it could possibly be. I hope I never find myself in this situation again, but if I do, this is the company I'll call.

After surveying a half dozen recovery services to address water and mold damage due to a faulty water heater. I decided to go with AM/PM Restoration. They were prompt to inspect the site and provide a competitive estimate. They communicated well, outlined the process, started on time, and completed the job quickly. They were also willing to work with my special requests. They followed up in the days afterwards to make sure everything was satisfactory. In summary, would use them again for damage recovery (though I hope this is not for a long time!).

The fire damage restoration company was very responsive and provided excellent communication throughout the process. They kept us informed every step of the way.

I am an insurance broker and I refer all my claimants with need of a restoration company to Restoration 1 of Phoenix. I always work on a personal and referral basis whenever I can. You work with people you know and can trust.
The feedback I have received on restoration 1 from all my clients is nothing short of excellent in every case. Their representative Brandy Koning is wonderful and a true professional. She is diligent in her work and always responsive to requests for help and information. You will find her sympathetic to your needs and will guide you through the process at what is always a challenging time for insured's.
My insured's tell me their work is of the highest standards and they have always been 100% happy and satisfied with the levels of service and reparation offered.
If you are looking for an honest and reliable local company with a great reputation look no further than restoration 1.

The upstairs condo flooded out my master bath. I called DRS and they arrived immediately. They provided the clean up, brought in huge dryers and tapped off the room with an added zipper for me to get to my clothes. They then sent in a mold inspector. They have been wonderful, efficient, professional, prompt and patient. I appreciate all their help and would highly recommend to anyone needing their services.

I called ASAP at about 9 PM expecting to leave a message or talk to an answering service. The owner Josh picked up the phone and was at my house within an hour of my call. He assessed the situation and after I agreed to what needed to be done he jumped into action. He left a few fans and a dehumidifier for a few days to dry things up and he called each day to be sure things were going well. A few days later he collected the gear and gave my former flood area a clean bill of health!
Josh was very conscientious about everything he did. When he removed the bottom part of the drywall he measured as to leave straight cuts, simplifying the future repair. He also cleaned up every single piece of debris and vacuumed the area when he was finished. Nobody wants a flood but when it happens you want ASAP to clean up afterwards!

Great customer service! They move quick and get the job done, also very professional and would recommend them to family, friends and coworkers

We were having new flooring installed in our home. One of the installers pointed out we had a leak under some kitchen cabinets. We called PuroClean and they were there the next morning to remove the ruined cabinets and find our leak. Top notch people. Top notch service.

Very good company super professional and responsive.

Wow, what an awesome positive experience. I would highly recommend this company. They responded to my flood within 2 hours of my call. The moment Aaron answered my call I knew this was the right company. He had a calmness in his voice when I was very much upset and he calmed me down. Aaron explained to me that Will and his crew would be out he explained the whole process of drying out, checking for mold etc. Will and the crew worked very hard and kept me informed every step of the way. The next person I met was Ken and his crew who put my house back together again. From start to finish, TOP NOTCH CREW and COMPANY. I highly recommend them.

These guys are awesome. They came in, got right down to work, even stayed late one night, and got the floors replaced and drywall/painting done in 4 days. And they were the most professional, polite and hard-working individuals that I have ever seen in action. I will gladly use them again if I ever have a need for construction work. I highly recommend them!!

Mary Hemke

Markus was amazing. Very professional and obviously cares. Love Coit.