Best Carpet Repair Services in Phoenix AZ

We went here to pick out some tile and get a quote for a backsplash installation for our kitchen. When we arrived the only people inside was a lady and her two kids who appeared to be hired to clean up the store. After ten minutes of waiting for someone to come out and help us, we walked to the back of the store to find the woman working coming from outside in the back of the building. Once the woman did come in, we explained what we were looking for and asked her if she could show us some tiles and give us a quote, Joni had no idea where the color of tiles we wanted were found, she appeared unorganized, confused and uninterested in helping us. She suggested that we email her and she would put together a quote. We emailed her all the information and she did not respond to any of our emails. This place deserves no stars, they are unorganized, unprofessional and have terrible customer service.

(Translated by Google) Well it's where I work

(Original)
Bueno es donde trabajo

John and his crew had the entire floor plan installed a day before moving.

Faster than expected install and the install-quality came out perfect. Highly recommend Alliance. IMO, best home floor installer in Phoenix - hands down.

These guys are top-notch. After getting quotes from several different companies the customer service was really what won me over. It was so refreshing to feel like someone actually cared.

We had some 10+ year-old oak floors that were in pretty rough shape. Royal Wood Flooring sanded, refinished and restained them for us. The floors look BRAND NEW. The team was very professional, timely, quick, and Vinny was a joy to work with.

If I ever have any flooring needs again, I'll be calling back!

If I could rate a zero, I would. The first contact with Andy (owner/operator) in his store was great. But then something changed and the owner became a nightmare. He talks WAY too much and it's very difficult to get him to answer the specific question you ask. He never called us back when he said he would and we always had to be the ones to initiate a conversation. He was unbelievably slow with everything and took us calling multiple times and going back into the store again to get any movement. He finally came to our house to price it up and when he told us the price of the flooring, we were happy with it. A couple weeks later, the price was suddenly about $5,000 higher than the original price he gave us. When I pressed him on why, he gave many excuses like there were a couple more stairs he forgot to add in plus removing the floorboards etc, none of which would explain the $5k jump in price. I kept trying to get to the bottom of it with him on the phone when Andy suddenly yelled, take your business somewhere else, don't come back! and hung up the phone. Really unprofessional company! Luckily the owner was so slow with everything, that we didn't start the project with him and are now going with the much better/cheaper/more professional Flooring Express.

They have done many jobs over the years for me and my family! They are awesome to work with!!

In my opinion the word crooks is the best way to describe them. They reported my initial review to Google which was completely honest and had it removed. This is in violation of the consumer fair review act which I've reported to the FTC.

Too much to list here but ill share a few items. They fraudulently charged me over $3,000 for glue(which during a repair of their original work I discovered they never uses) and refused to return it until I got an attorney involved and complained to the ROC. Then they eventually agreed to return it if I remove my review. Now they're ignoring my requests again for the refund so I have no choice but to pursue legal action.

They've incorrectly installed the floors by using shortcuts which causes the floors to pop up. It's been a nightmare as this is my only home and with each screw up I need to uproot my life.

They also removed a material called gypcrete without my authorization. I was led to believe they would be adding gypcrete to replace it but found out they used a cheaper material without telling me. Gypcrete is required by my HOA and now I'm I'm violation of HOA bylaws and CC&Rs.

They've damaged the common areas to the point my HOA sent me a large bill to clean up their mess.

Briana the project manager just makes excuses and has limited willingness or ability to help. All she does is text and when I try to call immediately hangs up and claims to be on a conference call. Hasn't called back despite trying to speak with her for months.

She ignores anything that you say that she doesn't want to address. I've asked for her supervisors contact and she just ignores the requests. Continuously making mistakes and not following manufacturer guidelines

Also caught her contractor stealing cash from my drawer and unplugging my security camera after realizing he was being recorded.

Wouldn't wish this experience in my worst enemy

My wife and I were stuck without a kitchen floor after a pipe burst under our sink. The folks at Arizona Hardwood were great throughout the whole process of getting our kitchen back together. They helped us pick out a great wood floor that didn't bust our wallet. They assisted with the insurance quote, worked with our schedules, and coordinated work seamlessly with all the other contractors. They always showed up on time, and best of all, they did excellent work. Our new floor looks great!

Very happy with the work done by these guys! Chris was very helpful with a quick quote and setting up an appointment with Alex to put in pit kitchen backsplash. The quote is as competitive and fair compared to the work required. Alex was professional, attentive, and very skillful when placing our tiles. Would highly recommend and will return for future tile and flooring jobs.

?mmmmmmmmmm floors?

Shout out to Jordan. He's AMAZING! I work with him at my community and he goes above and beyond to make sure we are taken care of. I appreciate him so much.

In the last six months Ciprian has completed two flooring jobs for me. On the first one he installed wood throughout most of a 2500 sq ft house. The second job was a repair to a wood floor that had been damaged. In the house with the wood installation not only were the floors beautiful when he completed the job but he was a pleasure to work with and he did everything he said he was going to do, when he said he was going to do it. He showed the same degree of professionalism on the repair job and you can not even tell where the repair was made! I highly recommend him and would use his company again! Denise B

Nice people, good location. Clean store.

Had different typed, which a lot of them don't.

I had submitted an inquiry online because I am interested in replacing the flooring in my home and have no idea what the cost is, not even generally. It was my hope to have someone give me a ballpark and then come to my home for a quote. Tom Alan responded and left a voicemail. When I called him back he was unprofessional and dismissive and - it seemed - bothered by the call. First impression is critical for any business. Lost sale.