Best Smoke Damage Cleanup in Phoenix AZ

OVERALL 3/5

Cleanliness: 4/5
Quality: 4/5
Respect of Property and Privacy: 2/5
Timeliness: 4/5
Communication: 5/5
Customer Service: 2/5

Working with Doan Restoration is fairly easy because their communication is excellent. Their technicians showed up on time to most appointments and did not cancel any appointments while I worked with them. Their overall quality and cleanliness is good but has some room for improvement. Overall customer service is good too. The technicians who went to my house worked fast and finished the work within a reasonable amount of time.

Respect for property and privacy received a 2 out 5 due to a few issues. Firstly, the technicians who worked at my house did not ask for permission to enter rooms and open closets. They behaved as if they owned my house and even locked one of my doors while working; this was a concern.

They did not ask for permission to move any of my furniture either. One of the technicians could not figure out that my desk, which held sensitive computer equipment, was anchored to the wall. He decided to brute-force his way through and yanked the desk from the wall, anchors and all. This could have been avoided if I was consulted first. I requested that a portion of the compromised drywall be removed to address the issue.

The first cut of drywall ended up being too small. After a brief explanation in structural mechanics to the technician, a second portion of drywall was cut to properly address the issue. The star rating in this review was rounded up to 4 to reflect the fact that Doan made things right after the mistake.

My recommendation to Doan is to retrain technicians to ask for owner's permission before moving furniture, opening closets, walking freely throughout the house, or entering rooms. Good communication with the customer is essential to build trust.

Update 06/28/2020
Today I received a Pre-Lien letter from Doan's lien processing company in the mail. Basically, Doan is threatening to take legal action against me if they do not receive payment for their services. I find it odd, and distasteful, that Doan would send this to me since they have my claim number and will be paid directly by my insurance company. Additionally, this is the second time I contracted Doan for water mitigation. They already have a positive history with me as a customer and they know that both myself and my insurance carrier work very fast. They were paid in full the first time and they will be paid in full a second time as well. However, this will also be the last time I work with Doan going forward. I've decided to remove half a star from the overall rating due to this letter and I can no longer recommend this company to anyone. I highly suggest looking for a better alternative.

I had an overflow in the laundry room, and it affected multiple areas. My tenant called in distress. I live out of state, and I felt really comfortable having Ryan and his crew take care of all the mitigation and restoration services. Thanks

Desert Dry was there for me when I really needed they. They are on time, respectful, took amazing care of my belongings, and knowledgeable. I would use them again if needed.

Quick response time. Professional and great work. Would definitely recommend.

The crew at Arizona Fire and Water Restoration did an AMAZING job on replacing our roof. From beginning to end, they were professional, thorough and fast in the completion of their work. Communication was great from project set up to the end. They were even able to help us over a holiday weekend. We appreciate all the work guys.

Rocky Mountain was super easy to work with and did great work. Matt was super helpful and answered any questions I had.

Unfortunately with all the monsoons I had some water damage in my home and did not know where to turn. A friend recommended 1-800-water damage and I am so glad they did. I spoke with Alicia and she was just awesome, she walked me through the process from start to finish and I felt I was in good hands and I was. They came out, took care of the problem and handled it all with the utmost of professionalism. We all hope we never have to call the water damage people and I agree but if you do have to give Alicia a call, she will take care of you!

Jenkins Restorations made the water damage cleanup and rebuild process easy! I worked with project manager Matt Rosenbaum and he was very professional, responsive and informative. Thank you Jenkins!

The work was scheduled to be done in a timely manner. The project manager and repair technician were both very professional. The work and the subsequent cleanup were both completed to our satisfaction.

Our tech, Brandon, was prompt even on a holiday! He was knowledgeable, efficient, professional, respectful, and assuring! Thank you Brandon for helping us!

Entire staff and technicians were professional and got the job done in a timely manner.

Nothing but great things to say about Paul Davis. We had a roof leak that caused the ceiling in our guest room to cave in. Our insurance adjuster immediately recommended Paul Davis and they were here in less than 2 hours (amazing as it was a huge storm with damage all over). They cleaned up the water damaged materials, set up fans and dehumidifiers, tarped our roof and made sure we we did not get any mold from the water. Michael Rodriguez was especially great, worked hard, was courteous and extremely professional. He stayed until almost 11 the first night to make sure things were right and called me each day until the equipment was removed. I elected to use Paul Davis for reconstruction as well and anticipate continued good experiences.

If you need a professional team to handle some fire damage cleanup then these guys have my recommendation. They were always on time and did really efficient work for me.

Frank was extremely helpful and knowledgeable. He was available around the clock and answered all my questions with detail. He sent someone out the next day and he was also very helpful. Showed and explained everything he was doing to check for moisture and mold. Thankfully none was detected. I appreciated the honesty, specially when a different company had already been here a day prior stating we would need walls torn down etc. I knew something was off and decided to call NextGen for a 2nd opinion, I'm so glad I did! Thank you Frank and team.

I contacted the Water Mold Fire Restoration about a water damage claim and they came out very quickly. Their staff was all very polite, competent, and professional. They took care to protect the carpets and floors outside of the working areas. Overall, I am very satisfied with their work.

Highly recommend. We had a slow leak under our sink that were didn’t know about. Once we discovered it there was a good amount of damage. Eric worked with our remodel contractor to ensure our quartz countertop and farmhouse sink weren’t destroyed in the process of taking things apart to get to the damage. The work they did was professional, clean and neat. I have a lot of confidence our contractor will easily be able to restore our kitchen due to their great work. Of course, they also got rid of and treated for mold and got everything dried out. They covered our hard floors too so they weren’t ruined. All in all for what was a terrible situation, they made us feel like they really cared not only about the job but also about my kitchen and for us personally. Don’t hesitate to call them if you need this kind of service.

The team at Restoration1 was very courteous kind and knowledgeable when it came to the flood we had in our home. Thank you for making this stressful experience easy on us!

I went through an extremely stressful situation with water damage in my home recently & from start to finish, Belfor made me feel like a top priority. Rowell was communicative, responsive, and very professional. The jobs were done quickly & they kept me in the loop throughout it all, especially with my complicated work schedule. I was scared my house would be left a huge mess, but they were organized and clean, made sure I felt comfortable with the work they had done, and let me ask any questions I had without judgment. They really made the entire experience less stressful for me thank you!!!

The upstairs condo flooded out my master bath. I called DRS and they arrived immediately. They provided the clean up, brought in huge dryers and tapped off the room with an added zipper for me to get to my clothes. They then sent in a mold inspector. They have been wonderful, efficient, professional, prompt and patient. I appreciate all their help and would highly recommend to anyone needing their services.

Great work all of you there , recommended to all !!!