Best Hvac Repair in Dallas TX

Our AC went out in the middle night, and we couldn't get anyone to come until the next morning. I called another company that was incredibly rude and tried to sell me $1,000 worth of work that I didn't need. After hours on hold with other companies trying to find someone who could come out today, I finally called Hooper Plumbing and Air Conditioning. They were able to send a technician out within an hour to do the ac repair and quickly determined what needed repair (and what could wait). The technician was extremely friendly and helpful. I had no idea how much our old furnace was costing us! Thank you for getting this fixed so quickly---it was such an improvement from dealing with other companies!

The crew showed up early, were very professional, prepared and courteous. It was a difficult job but they were efficient and tidy. We appreciate the great service.

They did an excellent job fixing my frozen water pipe.

The good: I called in the morning to have a gas port installed with a quick connect fitting. They arrived the same day and performed the work in a professional manner. The bad: they charged $800 for the work. I provided the quick disconnect fitting and union. They provided a few small pieces of pipe and a couple of fittings. No more than $75 worth of parts. They were on site for about 90 mins. They did quote the price in an advance. When I asked what was the labor rate, he said it is quoted by the job. If you deduct the parts, the labor rate was about $500 per hour for a plumber and his helper.. I was in a hurry to get the job done, so I agreed to he price, but I cannot recommend them. I felt abused by the outrageous price.

A gentleman from Milestone, Travon Marsaw, came to my home for scheduled maintenance on my system.Without doubt, Mr. Marsaw was professional, conscientious, courteous and genuinely kind.He quickly went about his work and provided the services necessary.Before long he was finished and on his way.Milestone has always employed the most competent technicians and over the years I have experienced a number of their fine individuals working in my home.I will always quickly recommend Milestone.

Cody was such a polite young man!!
Very professional, explaining each service he had to do. I will use Baker Brothers again because of this fine young man. Recommend highly.

The technician was thorough and took time to explain everything in a way I could understand. They worked fast and I felt like I was talking to a friend. Will use again!

Adam Roberts With. ARS / Rescue Rooter. Was Awesome.. .. he provided exceptional customer service, experience .. thank you Adam. For a Job well done!!!

We are very pleased with the work Chance has done this morning. He was patient, thorough, and professional. He detected the leak inside and outside of our house, and gave us advice for the next step. Great job!!!

This is the only AC/Heating company that I have used in the past 2 years. They have provided very good service each time with fair pricing. They are good people.

Absolutely the most professional caring knowledgeable business and staff that I have worked with in a long time the price phenomenal I give them a five-star rating and love who they are as a company and what they stand for.

They did great on my plumbing , and the office staff was easy and welcoming the best service.

**BEWARE** WILSON WILL NOT HONOR THEIR WARRANTY AGREEMENT**We used Wilson to install our new HVAC system and 6 yrs ago and thought they were great. We even used them annually as our maintenance and check-up w/ no issues...but you really find out about a company when a actual problem comes up.Our AC stopped working Saturday night about 7pm. We called Wilson's 24/7 number more than once and got no answer - Never a call back or anything! We had to use another provider to repair our unit because it was a 100 degrees and Wilson was MIA! We called Monday to find out why we never got a call and get a refund for the out of pocket cost from the other provider, since we had a 10 yr Gold Warranty that was supposed to cover all parts, labor etc. We have met all terms and conditions. The manager Carrie was rude to my wife when she called and was rude to me when I called. They basically told me sorry we left you high and dry w/ 2 small kids in a house w/ no AC in the summer time. That's the customer service you can expect from WilsonStay away and find somebody worth your money that will cares about their customers. I've already filed a BBB case in hopes to resolve - civil suit to follow if they want to be crooks

Not in business anymore

I called to have them to investigate a water leak under the camp. I didn't hear from them the day of, which I expected to based on the conversation I had with them, so I called the next morning. I was told that there was a leak but they couldn't see it and they had bigger fish to fry than to try to repair the water leak under the camp. They said the clearance under the camp was too small to get in and when questioned, stated that they didn't even really look because their opinion was that the camp had to be jacked up to get to it. He eventually said it was a safety issue, which if that's true, I can understand, but it wasn't what they started with. So I guess if you're plumbing problem isn't big enough, don't expect any help from this company.