A-Star Air Conditioning and Plumbing

Philip, showed up ready to help he is an awesome guy! Him and his boss talked and worked me an amazing deal. The installation team was fast and efficient and very knowledgeable. They did a fantastic job. My house is nice and cold and you can barely hear the unit running. I can't recommend A-Star enough. Great company, great service, and great people.

On January 10, 2022, we purchased and had installed two new HVAC systems! Pricing for both HVAC systems was excellent and the installation and clean-up for outstanding!!If you are neededing any kind of service, new HVAC installation, or just to be able to diagnose any problems, please give these guys a call. Excellent response, all questions answers, timely and professional. They are our providers for life! Thank you!Earlene and Bruce Baker

Justin J Holland was our service representative today and he was absolutely wonderful! We noticed an issue with our AC recently, and within 24 hours Justin was at our house to address it. Justin was polite and professional, and was extremely considerate of our home and animals. Justin took the time to thoroughly explain his findings and his recommended solutions, which was helpful to us as we've never encountered an AC issue before. He walked us through all of the pricing, payment options, and even some long-term cost savings options. If Justin's service is a representation of the quality of this company, I highly recommend you consider them, and Justin specifically, for your service needs. Thank you A Star and Justin J Holland for your assistance today.

I had an excellent experience with Peter who recently fixed a major leak in my home. He was professional, knowledgeable, and went above and beyond to ensure the job was done right. He arrived on time and quickly assessed the situation, providing clear explanations of the work that needed to be done. He was respectful of my property and cleaned up the work area when finished. In addition, Peter provided helpful tips to prevent future plumbing issues. I highly recommend him for any plumbing work. Thank you for your outstanding service!

Had our twice annual systems checkup, and am very pleased with the service. Phillip and Jacob took a long time to answer my questions and address my concerns regarding our AC/heating. Caleb took excellent care of our plumbing. I highly recommend A Star and these guys.

I used Comfort Masters to replace my A/C system and I am completely satisfied with the quality of work and professionalism of the staff. Matt Johnson did a great job explaining the system and coordinating the installation. He even sent one of his staff out a few days later to do a quality check and to make sure that I was satisfied with everything.Great job, great service and a great team to do business with. I highly recommend Comfort Masters!Scott Dulin

Great guys, I used them for multiple services from plumbing ,attic insulation , AC check ups. On time, efficient, and trusted experts. Very please to have found this company for my home needs. They even text me ahead to assure I’ll be home and ready for there visit. Just got my Annual ac check up all for FREE they sure know how to make customers BUT ALSO KEEP CUSTOMERS. GREAT JOB GUYS !!!

Excellent service. Cooper was on time and very courteous and professional. He was great at explaining what he was doing and what our options were. I think we have found a new service company that we will be using for our plumbing needs. I would recommend AStar to anyone

5 stars over here! I was told it would be Monday before someone could come back, but the scheduler (her name slips my mind) worked with me to get someone to come out the same day, which was just n Saturday.Frankie was very responsive, respectful of my home and professional. He explained and showed me the cause of my issue and was very knowledgeable. I'm a satisfied customer and will refer friends who n the area if ever needed.Aubrey Castile Jr.

Had a technician from Colony come by and tried to diagnose our A/C issue and couldn't find where the drain hooked up to. This technician found it in 5 minutes. These guys are amazing. Very informative and professional. Will be sticking with this company for now on and their prices are reasonable.

Justin Holland was an excellent technician. He was very thorough, courteous and knowledgeable. He went above and beyond and answered each of my questions with detail and patience. I would definitely use this service company for continued HVAC maintenance.

Noah fixed our a/c problem and then went above and beyond to help me diagnose why another part of the house was consistently hotter or cooler than the rest. He was sweet, friendly and sensitive to the fact that my husband is in hospice care. He took pride in his profession. Just really delighted with his service on a very tough day.

I have been using A-Star ever since the bought Wilson A/C company. They have always been responsive, professional and on time. I have a maintenance contract with them and they have honored that contract without any problems. I highly recommend them and I have passed their name to several friends. Great people and company.

Justin was on-time and professional. He is clearly very knowledgeable and competent. He explained my system and issues simply and provide various options. Justin is a great representation of the quality and service I expect, and continue to receive, from the crew at A-Star.

Technician was very thorough, explaining what he was doing as he went. After assessing all aspects of my system, he gave me a report. I feel confident that my system will continue to function properly. Great service!!

Very disappointed. $700.00 to replace 2 outside facets. Less than one hour of labor and maybe $30.00 in parts. Beware of horrendous overcharges. In later checking with other companies after the fact should have only paid around $250.00. We are senior citizens and disabled veterans. One would think that they would not be taking advantage of those who can no longer do these simple chores themselves anymore. Will not use again or recommend. I strongly suggest that potential clients price check this company.

It was a great experience working with -Star. They did a thorough of performing maintenance to my two HVAC units. Very courteous and professional. The serviceman provided some additional suggestions for keeping my units in proper working order. I would recommend AStar to others.

Our thermostat malfunctioned during a power outage and we contacted A-Star for service. Sean explained the options to us and we decided to replace the thermostat with a new one. He was an experienced professional as well as a great communicator. He respectfully made sure we understood our options, as well as the cost of the product and labor charges before beginning. Sean is an asset to your business and we will be requesting him for future service calls.

We had a pipe break on Christmas and the A Star team responded right away. Cody provided excellent customer service and fixed the problem without issue. We really appreciate the fast and kind response on a busy holiday. We will be using A Star again!

We were treated very cordially and professionally from our initial call to the completion of the work. With the impending ice storm, we expected some delay for a serviceman to get to us but it worked out pretty much to their schedule. The work was done in an orderly fashion with adequate time to be sure the system would fully recover before the repairman left.

The technician was awesome. He was very knowledgeable and made suggestions on steps I could take to keep my system running efficiently. I highly recommend this company for anyone needing hvac service.

I decided to check with homeowners insurance before proceeding. The man that came out was very understanding and professional which makes me feel he was honest in his estimate, so; will definitely call A-Star back when I’m ready to fix the toilet.

Sergio from A-Star was really helpful and professional. They unclogged my kitchen sink drain quickly and left recommendations for maintenance. Really pleased with their overall service.

AStar saved the day and made my HVAC system operable once again with just a slight adjustment and filter replacement when another company quoted me $3233. I’m so thankful for Noel, Karime, Kelly and the manager Jeremy for pulling together and prioritizing this and getting my system functioning again at an affordable price! Thank you!

The technicians arrived on time & one checked the outside & the other the inside in the attic. I was glad to hear that everything was working fine, thank goodness! The service was covered as I am in their Gold Star plan, which is worth the money. Very good service.

Although this company is a little pricey, it is worth it. They showed up on time, knew how to make the repairs and were in and out in two hours. I highly recommend them.

TL;DR: they hire rude/condescending technicians who will leave without performing any services.I should start off by saying I’m a first time home owner and I’m new to HVAC servicing and whatnot. I understand that a unit should be serviced twice a year and balanced when needed. I had an inspection performed and was told I needed a balancing. I thought I’d call A-Star and get them to come out for a balancing, since the first one is free. Also, I figured I have them come out and clean/service the unit before the hot weather comes. Their customer service was great and even offered to service the unit for free this first time. Great!The problem started when the technician came out. He asked me “which rooms needs to be balanced? I replied, “I’m not 100% sure, do you have some equipment that can help or do I need to find the report?” He replied “you live here don’t you?” And “I can’t go around to every room in this house. That’s not how this works”, in a very condescending tone. Did I say something to upset him? I’m not a HVAC expert, kinda the reason why I would call a HVAC technician out here to help me with this. I don’t sleep or spend lots of time in each room comparing air temperatures, I was just going off what my inspector told me. Anyway, I went back inside to find the report. However, since I was feeling rushed, I went back outside to ask him to service the unit while I find the report through the inspector’s website. I guess that was the final straw for him because he said “No, I’ll just leave.” Maybe they typically balance units before cleaning or something, but you can’t even do me the courtesy of explaining that in a polite manner? Just leave? Now that’s what I call customer service!Also, when I closed the door he either said “the fuck” or “dumb fuck”. Couldn’t quite tell from the footage. Either way ??The manager I called was nice enough explaining they don’t service units within warranty, which is understandable, but I originally inquired about the cost of the servicing and was told it would be free. They put me back on the schedule with a different technician, but honestly I think I’m going to cancel the FREE balancing and just find another company with more professional technicians.

Akurie arrived at expected time. He was nice, courteous and professional. With his knowledge and experience, he was able to give me several options. I am glad I chose this company.

Justin Holland performed an excellent service and I'll be happy to use the company again. I'll be referring other people because of his serviceAkuri came to help me with my thermostat and did my maintenance he is an excellent technician and I recommend A-star for services.

Was seen for an A/C maintenance and plumbing maintenance. Beware of outrageous overcharges. For my first A/C maintenance appt, i was quoted for more than $5,000 in services, my A/C system was not even old and it is working perfectly fine. And on my plumbing maintenance for today, I was quoted $300+ for one sink that is slow draining, one sink for $300+. Outrageous prices.

Super awesome experience working with A-Star! Technician was knowledgeable, went above and beyond and provided service! I will definitely be working with them going forward!

My apartment complex finally called this company. Can't say about time, but quality of work and knowledge were excellent. Peter was the technician and was extremely helpful. Highly recommend.

I was so happy to get my heater fixed and ready for the upcoming super winter weather! Justin came and spent time finding the problem so that my family and I can be comfortable! I felt comfortable leaving him alone in my home to complete the task the company hires people that really care and you can tell! Thank you for all you did Justin!

My repair person was Justin Holland and not only was he professional but personable. He knew what he was doing and educated me on things that I was never told about my system when I first bought my home. A quality person with impeccable service.

Technician was to perform free maintenance on a system I paid to have installed last year. My downstairs unit was cycling on and off. Rather than diagnose and repair it, the technician tried to upsell me on a new system ($12/$15/$20K) or offered $5K of repairs to the old system. He showed me pictures of mold in my attic and said I had no drainage pan under the old system, both were scare tactics and lies. I opened the furnace, read the troubleshooting label, determined a fuse was blown and replaced it for $3.50. The system is running fine now. I would not recommend this company for residential repairs as I find their business practices predatory and unscrupulous.

Philip was great. He was honest, transparent and may have even saved me $4,500. Definitely would recommend Philip and Astar.

Edgar, Alesia, and Josh were all amazing to work with. Josh was extremely knowledgeable and professional. All were amazingly attentive and helpful. While I could go on, I’m just going to keep it simple and add another to their well deserved 5 star rating.

Jacob Lane is the reason we are with your company. He is always on time, professional, polite , and gets the job done. What an asset you have in Jacob Lane!
Dr. & Mrs. Rody P. Cox

Update : After complaining in BBB and Google, two senior managers from this company visited my place and fixed the air balancing issue. They duly apologized for the way their telephone operator handled my complaint. I am changing my rating based on the resolution.Original Post:A-Star was the subcontractor used by my builder to install HVAC in my home. We were profusely sweating in the master bedroom in winter towards spring when we first moved into the home and had to call the builder to check. A technician from A-Star DFW came in to check and he reduced the flow in only master bedroom and told me to call back within 30 days if there is problem again. Since we were in the process of shifting and moving and by the time we settled it was already spring and we did not need Heat. Long story short we had some part of house overheating and some part too cold again in the winter well within the one year warranty period and called astar dfw to check. The technician who came to check said the whole house needs air balance and told me to call back the company to schedule. This is when i came to know that the first technician who came in the Feb/March 202 did not perform air balance. When i followed with the company they did not even give me a sensible/sympathetic hearing but keeps demanding $250 for air balance. I don’t mind paying if the company acted ethically.

I needed an estimate for an HVAC system in the condo we are considering. The scheduling process was simple and quick, and Philip, the repairman, called the evening before to confirm the time. He was prompt and friendly. He quickly understood the issue and made recommendations. His written estimate was emailed within an hour of his departure. A-Star is an A+ HVAC company, and Philip is trustworthy and knowledgeable. Thank you!

Your technician was very knowledgeable, friendly and professional. We have used him before and were quite happy to see him again. He sets great example for your company.

Very professional and timely. We thought replacing our furnace would take a week but they got it done same day! Absolutely wonderful!

Justin did a great job explaining to me in a very easy to understand manner what needed to be done then gave me options on how I wished to proceed or not do anything which I appreciated.

Installed a/c in new home. Joined their Gold Star program. Communication is great re: arrival. Service is great. Now use them for plumbing too.

I was having problems with my air conditioning unit. AStar responded quickly, and Akuri performed the service. He was exceptionally thorough, professional and friendly.

They were just here to do a maintenance on April 24th!Starting this afternoon, the ac would not come on. I have been calling and calling, nobody answers and voicemails are full. It states to be 24/7, why is no one answering? I texted through their website, and still no one answers. 10:20 at night and my house is 85 degrees, so unfair. Me and my poor dog are just sitting here sweating.

Outstanding service! Installed new heating and air conditioning units, thermostat, and cleaned the ducts. On time, friendly, knowledgeable, courteous, and cleaned up when finished.

I have reviewed this company in the past for plumbing services. This review is for the replacement of my HVAC UV light. Although I think the company, in general, is over priced, the technicians are always polite and courteous.

Had some difficulty scheduling leaking pipe replacement due to rainy weather. But, once things dried out, technician diagnosed the problem, took care of city permits, and the work was underway.Company was very understanding and facilitated this service beautifully!

They came out on time and diagnosed my concern with confidence which was comforting. I am still on the fence but they are definitely in my scope. Thank you!

Mark came out earlier today to provide an estimate to replace the furnace. He introduced himself then asked me a series of questions about my needs. Based on my concerns and reviewing the current HVAC system, he provided five options and explained the pros and cons of each. He gave a lot to think about. Awesome technician! I have not made a final decision; however, this company is trending as the top contender!

Justin was very friendly and knowledgeable. He checked the system, explained what he had done and what he found. He made recommendations based on what we told him. They were helpful. We decided to upgrade our system to reduce dust and allergens. AStar will be returning tomorrow to do that work. Great company.

No, because don't work on jet pumps, but they took time and explained to me every thing I needed to know. I will allow them to install my new bathtub when I purchase one. Great guys!

I rent through Camilo property and they sent A-Star out to do the repair. Devon was polite, professional and respectful to our home.
Love Camilo I send a ticket and they handle so quickly to get the issue taken care of.

Very professional plus they do an excellent job every time I use them.

Peter was very professional and courteous. He explained everything thoroughly in a way I could understand.

I have used A-Star and the company they merged with Wilson Heating & Air since 2009 and been happy with their service, professionalism, and pricing. They do a great job.

Fantastic, called 30 min in advance, showed up on time, professional all the way!

David, Cesar, Eliazar and the rest of the team have been great to work with! It’s an enjoyable process, which is hard to find. Highly recommend!

They were very prompt, honest, and explained everything step by step. I now have a maintenance contract with them!!

Akuri was great and super helpful with explaining the issue and options to us. Would definitely work with him again!

We thought we had a slab leak but they quickly assessed the problem was due to condensation under the flooring. Mario and Robert were very professional and informative and we have a good path going forward.

Phillip did a good job explaining where we are at regarding the lifespan of our system.

Connor came and was very neat,friendly and professional. He did his job and explained what the problem was and fixed it, then he was on his way. Thank you

They were very helpful unfortunately I can't qualify for financial assistance but if I get the money I will definitely use them.

Akuri attended to a call after hrs. Fixed my AC and was very profesional !

Great, and very knowledgeable service provided. GREAT attitude and very efficient service. Provided by Akuri..

Very professional and detailed inspection. Very knowledgeable and had great suggestions for upgrades and protective measures for my system

Our technician was on time and knowledgeable. Made some suggestions to help our ac units run more efficiently.

Justin was the best service tech to ever enter our house. He did a complete inspection of our ac, found the problem areas and explained well. After discussing it with my husband, they decided what needed to be done now and what could wait. Absolutely no high pressure sales pitch. We will use this service again and ask for Justin. Great value for the time he spent here and work he did.

When technician came he was very professional got everything done quickly and answered my questions.

Mr. Salazar came out to provide quote on repair (mold clean up & install UV rated light for upstairs furnace. Very professional and the right tech coming inside home. Astar Co. will receive my business on projects in the future.

Was very thorough, quick, and explained everything to me. He answered all question and was very courteous and respectful.
He installed the additional items that was agreed on in a timely manner

A-Stars team was very friendly and helpful when they came to check my mini-split a/c unit. They helped brainstorm and troubleshoot the leak my system had and helped me figure out where it was. Also their phone team was kind and concise when I called to make the appointment. Definitely would recommend!

Caleb did an outstanding job, very confident and truly concerned about my issues and answered all my questions.

Cody Martin saved the day with an enthusiastic attitude and professional performance!!! I take my hat off to him because my morning appointment did not have the knowledge or professionalism to do the job . I am thankful to have this great employee rescue our family with our plumbing issue. He’s is wonderful!!!

Edwin was excellent! He was very professional, explained everything and I am highly satisfied. Thank you.

Great experience! The plumber, David, was punctual, detailed and saw the project through from start to finish! Very reasonable and honest pricing and service.

Wow! My AC was out and my home warranty company was dragging their feet on approving the repair. I called AStar and they not only got someone out immediately to evaluate the system, but had the repair completed before I even heard back from my warranty company! We went from inside temperatures in the upper 90s to cool 70s overnight! We are very happy with the service, professionalism, and pricing.

Tucker did an awesome job today. He is courteous, professional and listens well. He found two issues that should have been found by previous technicians but were not. One issue could have cost us a lot of money in damage to our home.Tucker took the time to explain clearly what was happening and how important the situations were as well. The way he handled everything created a high level of trust in his work. We are grateful for his efforts today and will definitely call upon him the next time we need something done on our HVAC.

Akuri was professional, kind, explained everything in plain language so we could prioritize what was needed for our Hvac!

Shawn was very professional and responsive. He solved the issue and we have working a/c again.

The Tech went above and beyond his duties, to check our A/C system after working hours. He was actually just in the neighborhood and checked it out of the kindness of his heart. He was so nice and understanding even with my 9 year old trying to be his helper. I can’t thank him enough it was 87 degrees in our home. He made sure everything was working properly before he left and was just so nice about it! ????

WARNING - DO NOT RECOMMEND THIS COMPANY! Approximately 4 years ago we had 2 new AC units installed by A Star and have had no issue until this year. One unit stopped working and we called to have them come out and determine the issue. After cancelling on us twice and then finally coming after a week from the first contact, the technician told us our condenser was not working and requested a paper trail of our maintenance to have the warranty cover the part. He said he would request the part without the paperwork and would let us know. After 2 weeks of hearing nothing, I attempted to contact the office to get an update on the status and was told a manager would contact me, Jeremy. NO CONTACT. Then I called again and was told Stacey would reach out to me but they were in a manager meeting. It has been 3 days and still NO ONE has attempted to contact me. Now we have had another company come out and were told that the condenser was not the issue but that the previous technician CUT the low and high pressure switches and compressor 2nd stage solenoid wires, which by the way may in fact VOID our WARRANTY!!!! Simply put, the technician had no idea how to fix our unit and the company's NONRESPONSE to returning my call for an update on our unit is UNACCEPTABLE! I would definitely NOT RECOMMEND this company for your AC repairs! Make sure your repairman knows what they are talking about and are reputable! Good luck!UPDATE: Although the company has responded to my review, again NO CONTACT has been made to rectify or even reach out to me regarding this situation. Par for the course on how the whole situation has been handled! Next steps, the BBB!Unfortunate that it has to come to this, it's called Integrity, you should do what you say you are going to do. Everyone makes mistakes, but you should at least own them and TRY to make adjustments.NEWER UPDATE: Owner contacted us and has rectified the situation. Turns out the coil and the high pressure switch were both bad, they have replaced and the unit is working now! Thank you for making good on your work and standing by your company.

Used A Star to repair a leak to my irrigation system. Cody was awesome and went above and beyond in helping ensure my repair was handled well! Definitely recommend them!

Great service. Cody L went above and beyond. He explained the problem well, fixed it and helped me understand what to do if it happens again. As a female customer I greatly appreciate this. Thank you Cody L.

This is a great company and very good customer service they will take care all your needs without a problem love this company.

They are always professional polite courteous, and experienced technicians I'm completely happy and satisfied with their work.

IM A VERY UNHAPPY CAMPER. the 22nd I called to have my AC repaired it was blowing hot air to hot for this. Maintenance guy came out was very nice. He replaced a battery in my switch out side he said we talked in the course of the repair he mentioned setting the thermostat, well alot going on he for got,I paid 289.00 for the work and service call.the Ac was blowing cold air that God, my 12yr grandson an I slept 2night with the window open to get little air so glad the AC is fixed. The next morning I called the office to ask could someone come out to adjust digital thermostat, that we for got to set. They said couldn't send someone unless I paid another 99.00 service fee, I explanation that was part of yesterday's service it didn't have to be him just any body in the area anytime. We just forgotten. They were to greedy and cheap to accommodate à customer without charge. I want use them anymore or recommend anybody.,besides I think all I needed was a battery in my thermostat I ended up replacing it the next day. hummm

Professional, knowledgeable from appt scheduling to service. Technician was great

Akuri did a great job at explaining everything, was very professional and performed a quality job.

The AC tune up service for $79.99 was an utter waste of money. I was promised an indoor quality test and no such test was done. I asked the technician if he can do that and he just ignored my question and pretended like no such test exists. I called other AC repair companies and there is an indoor air quality analysis test that can be done where particulates coming from air are analyzed. Instead what we were given was just recommendations for costly maintenance. Also, the technician didn't even bother checking the ductwork properly in the attic. He just went up the attic and said everything looks fine. I will not be using A-star again.

Great experience with A star Air Conditioning & Plumbing! Professional and quality work. We had our whole hvac system replaced & attic insulated. Technician Koyt was very helpful and answered all our questions giving us an honest review of our hvac system. The team was on time for the installation & cleaned any mess as well. Highly recommend.

Awesome ?? the very best! Wonderful experience, came out diagnosing the problem, set a plan of action ON CHRISTMAS DAY... Thank you Cody!

Excellent service to check out my AC! Looking forward to working with them.

Unclogged plumbing.. Toilets didn't flush right.. They removed a tree root. Works great now.. Took about 15 minutes.

They were quick to come out and give a quote, and quick to get us scheduled for the replacement.

Peter was awesome! Very professional and polite

A-Star installed a whole new unit last summer that cost quite a huge amount of money. They came out for one service call 6 months later. On a recent billing, the company was charging for two units. It is only a one story house and there are no more than one unit. That mistake and overcharge was finally corrected. A-Star was supposed to come out today and do the service checkup between 8 a.m to 12p.m. But they have never showed and here it is 5:37p.m. in the evening, and they still have not showed up.There used to be a recommendation for them but no longer. This company is a big disappointment. Can no longer recommend them. The scheduler or employees who do the scheduling should have the courtesy to inform the client they will be a no show. They are representing a company and the family that own this company.

Our AC went out Saturday evening, and A-Star was able to come out the next day with a $200 emergency charge. I appreciated someone being there because it was Father's Day. The technician ended up giving us two choices. First was to replace our HVAC system. It's 8 years old. The proposal for the new system had a 3.5 ton, but our house is over 1,800 sq ft so probably should have suggested a 4 ton. The cost of the replacement was $11, 398, or option 2 was to replace the outdoor control board for $1,233. We had someone come over today for a second opinion. He found a wire out of place on the control board and soldered it back, charged us $140 total and we have AC again. I'm so happy we got a second opinion! Even if we had replaced the board with the second company, they said there's no way they would have charged us anywhere near $1,233.

Technician are really nice and easy to work with.
Hughly recommend.

I have known Alex, the owner of A Star for over 15 years.
Outstanding young gentleman that came out to help us with a plumbing problem. I can't say enough good and praise A Star for their professionalism and how good their people are.

I found the technician, Justin, to be professional and very friendly. He took the time to explain what he was doing and the importance of good preventive care. Because of that, I would not hesitate to recommend them to anyone I know.

They were so responsive and on top of things when our leasing company wasn't! Can't say thank you enough!

My install was quick which doesn’t always translate to the best return on your money. I ended up with 2 returns next to each other. Suspicious but I thought they knew what they were doing. When I asked for a pricing on new vent I was consistently put off by , see how it goes with this set up. Then trying to schedule a “free” maintenance on this has been ridiculous: end up on voicemail with no return calls or get told they’ll get back to me when they have time.If you have the time and money go with someone more established cuz they weren’t even economical.

Akuri Ndamukong from A STAR had provided great customer service. He provide me with estimate and explaining everything that will be done. He was pleasant to talk to and was patient with me with my questions.

Our technician was so friendly and curious. He spent alot of time in the attic and trying not to melt outside. The entire time he was so kind. I wish everyone I would deal with in the world was as kind as this gentleman! He was above and beyond anyone I could have expected to come out and fix the AC!!! Thank you

Akuri was great!! Got everything back to working and heat will make the wife happy!!

The tech was on time and very informative. He even gave us tips on how to better care for our unit overall. He mentioned the maintenance plan they offer but was not forceful about it which makes us want to move forward with the maintenance plan they offer. Great overall experience!!

Justin Holland is exceptional. Answer all our questions and explained everything to us so we understood. I give Justin 10 stars.

Justin Holland came and helped us asap, very honest and nice gentleman

Service tech was was very professional, polite and knowledgeable. Assisted with programming of thermostat and provided recommendations without hard selling.

Gabriel from A-Star was very efficient and knowledgeable when he did our furnace check.

Tried to schedule an appointment after our a/c stopped working. We were able to get it up and running and we wanted a “routine maintenance” check since it already went down. We got an appt two weeks out, they called the day before and rescheduled for the following week, called and rescheduled for another two weeks out and then tried to reschedule a fourth time the day of the appointment for mid July-August. This is their busy time but obviously it’s impossible to get an appointment. They “added” no cancellation to the latest appointment but they don’t care what the other techs added.

We have been using Air Force One AC for our regular HVAC maintenance. They come 2x a year just to check and replaced the filters.They merged with A-Star and we had our summer maintenance today. They left and said the system is working fine. Several hours later, the AC for our second floor does not work and it's very hot up there. Our nest says no equipment detected but no breakers are tripped. Called A-Star back and they said maybe we can get there tomorrow (so much for customer service). We can't wait. It's summer and it's freakin' hot. We called another company, they came, and said the other company turned off the air handler and didn't turn it back on!!! Are you kidding me!! Now we are out $95. So you decide if you want to use A-Star for your HVAC.Update 8/18/2022. The office manager called and apologize and gave us a $100 credit for future service. I called the next day 8/10/2022 to inquire what service was done since there was no statement of work left when the crew came a couple days before. She found the record but it's blank so she promised to get back to me. She never did. We had been paying $22 per month for maintenance which usually involve changing the filters and make sure the outflow pipe is not clogged. The last service done was in 2021 so I basically paid about $172 and received no service.

I bought a new Grand home w/ 2 units from A Star. They never get the air balanced right on our two room. One is either too cold and the other too hot. They came out several times but could not fix it and they blame the builder’s structure make it so. I wanted to report them to Better Business Bureau for this.

Had our AC go out over the 4th of July weekend in Princeton, Tx. Called A-Star and they delivered. Jamal quickly and professionally diagnosed the problem and had everything needed to get the repair done fast. He explained everything clearly and showed me the exact issue along with best practices on getting the most out of the system in Texas heat. Thanks Jamal and A-Star for getting us out of dangerous heat. Highly recommended.

Justin was efficient and professional. The office team is always helpful.

If I could split the rating, I would. Justin, the tech, was amazing. The company however struggles with over booking their techs and not communicating well. Justin showed up 3 hours late due to being stuck out on another job. He was still professional and polite, working as quickly as he could to diagnose the issue and trying to fix what he could immediately. He cleaned up a severely damaged unit and set us up on a repair plan (parts had to be ordered). Justin was professional and honest about everything, there was a lot of expensive damage. 100% would request him again.

Let me just say Justin H. (Service tech) did an amazing job, not only professionally but also personally as well. Having never met Justin until today, he had an amazing attitude. He was very knowledgeable (14 years in the industry) but also a wonderful man. Would I do business again, I will because of Justin! He deserves a thank you from me and his company.

AC out in a TX summer? On a Saturday? good luck. My usual guys couldn't make it, but A Star could, and quickly. Tech was excellent: friendly, knowledgeable, explained every step, and fixed it for less than I expected. These are my new usual guys.

Sean was friendly and knowledgeable, made suggestions as to upgrades to our system with out any pressure.

The HVAC crew was professional and responsive. It only took 1 day for my entire unit to be replaced. The workers were courteous and friendly from top to bottom.

I highly recommend A Star. Pedro was very professional and personable. I was able to have new units installed inside and outside the same day he came to diagnose the issue. The technicians were efficient and made sure they didn’t leave us with a mess. They stayed late to finish the job, which I greatly appreciated.

Service repair man Cody M did a amazing job!! Most definitely will refer to all our friends and family. Great customer service all the way around.

Every technician was friendly and helpful and professional. Office staff was very helpful and friendly.

The Esparza family just became our one and only contact for all A/C needs. I've lived in DFW since 1970 and no one has been more thorough, honest, and prompt to help us with a house that was 99 degrees inside in August. Other companies told us 2-3 weeks. A-Star fixed both complicated units and cleaned up in one day! Thank you, Edgar and Alex Esparza!

I received excellent customer service from the beginning to the end.

We used A-Star for plumbing maintenance and they sent Cody Martin. He was on time, professional, and had the expert knowledge we needed. We will definately use him again. Thank you!

They came out first night, Kurinwas super diligent and straight forward. He found the problem and the house is cooling again. So happy! Great job

Salazar and Noel were so EXTREMELY helpful when my A/C unit decided to go out. Not only were they professional, but they went out of their way to explain to me what was happening and why. I felt super comfortable with them and you could tell they weren't trying to sell me just to sell me something. I have very much so enjoyed my experience with working with them and the A-Star Team.

I couldn’t be more impressed or pleased with A-Star! Maria scheduled the services for me. She was friendly and efficient. The technician arrived on time, was very professional and took time to explain what he was doing and why. Communication has been very good. I’m quite impressed and look forward to using A-Star for all my A/C and plumbing needs!

Great company. I'm a former Wilson customer and I've been using A Star for the past couple years, ever since Wilson merged with them. A Star is great, they always do good work and the pricing is very reasonable. The technicians are friendly and professional. They messed up on one job that they did for me, but when the problem surfaced 6 months later they fixed it for free, without me even asking for them to pay. Highly recommend.

I first used this compang before they merged. Back then, they were called AIR FORCE ONE, and they installed my complete AC/heating unit outside and in my attic. These are nice people and will take care of you.

I hope you don't ever have a problem at night. Their hours may say 24 hours, but the phone just rings and rings and disconnects. You want to try the chat function on the website? Sure they can schedule an appointment that is first available though they have no idea when that is. Will it be at some random time during the night or the next day. No one knows. Ask the chat people to try the office you might suggest...they don't have access to phones. And that is that. That is the only help they will give you. You think a basic answer like a window of time someone might be at your house would be something this company could provide. But they can't. So I hope you are not like me and that you don't come home to a hot house and get to listen to the phone ring, ring, ring, and disconnect.

I'm aware that it's 13° outside today and snowing, however my heater has been running an average of 20 hrs/day based on my Nest history for the last few days. The house wasn't reaching the set temperature of 72, and was blowing cold air. I called this afternoon and spoke with Melissa who advised me I would receive a call from a technician to further assist me. Jose completely came to the rescue!! He listened to my concerns and talked me through the adjustments that needed to be made to my thermostat. I had no idea that there was an emergency temperature setting that needed to be set in order for our heater to run properly in these grueling temperatures. He walked me through the steps with ease and we were able to resolve my issue. Since it's Sunday I was concerned about possible further issues. Jose assured me that he was here for me and to contact him directly after about an hour for an update, or if I had any other issues. Thank goodness we got the issue fixed together and my family can face these next few snowy days in our warm and cozy house. Thank you for the outstanding customer service and speedy resolution Jose!

We had an incident that the heating system shutdown itself. I have been able to reach the office and get immediate responses, even on weekend. The technician is on time, professional, courteous, with good trouble shooting skills to find and fix the problem, right before we get another cold day today. Thank you very much for your help!

Two Technicians were on time and very professional. They diagnosed the issue with my condenser quickly and were able to track down a replacement part within hours to repair it. Everything was back up and running in a timely manner. Would definitely recommend using again!

I have used this company a few times since 2018, when they replaced my unit. I am happy with the level of service they provide. Their price was fair in comparison to others. Very friendly service men. Arrived on time after 2 notifications that they were on their way. Great communication, I must say. I may have to call them again for plumbing in the future.

Dung did a great job.. very knowledgeable! Great customer service!

I'm selling my home and the home inspector recommended service before sell is finalized. Called A-Star. Good response time. Tech very professional and explained what should be done and did it. He didn't use the scar tactics in trying to get me to authorize services I didn't need. Since installing my unit a few years ago, service has been top notch. Highly Highly recommend A-Srar. I will past their name on to the buyer of my home.

Sergio and the guy that came out with him, were really professional and polite. They were honest and offered me advice to help remedy my situation. I would definitely recommend them. :)

Workers wos genuine, honest, responsive, knowledgeable, professional and knows how to build relationship with customers.

Justin was professional in all aspects. Neat, careful, respectful and polite. He was good at explaining my needs and my options. I recommend him highly.

Very professional, Koyt came out just for a ceiling insulation estimate but he gave me his opinion on my HVAC system on the trouble I was having with it and gave me some recommendations to follow.

I had installed a complete AC and Heating System a little over a year ago. I thought i would wait a little while to write a review to see how the system did over a period of time. Everything has worked flawlessly for the last 15 months. I received a condensing unit that was an upgrade to the agreed contract (17 seer from 14 seer) according to the model and serial number. The new furnace and plenums and additional duct works have helped bring down my utility bills. I also received an interest free loan for 3 years and a box of six 4 inch filters as well. I want to thank Ryan Condley, your salesman and the crew that completed the install one day later. The pricing was way better than the ARS company I contacted who wanted $5,000 to $6,000 more for a comparable system. Internet friends save yourself some time and money and go with A-Star. You won't regret it.

Cody ,a master plumber came out to fix a leak. He found the problem and fixed it. In addition i had issues with two toilets and he fixed them also . He was thoroughly professional and responsive to our needs. What an asset A Star has with Cody!!!!

The technician was awesome! He explained everything clearly, showed me the parts he changed out, and really took pride in his work. My mother-in-law has been a customer of Wilson’s for about 20 years, and they and their affiliate businesses, like A-Star Air, never disappoint. Thanks again, A-Star!

Technician was very friendly and was able to offer me a solution to my problem quickly. We decided to go with his recommendations. Process was quick and simple. I definitely will be recommending them to everyone I know

From first call to company to first visit, absolutely fantastic… good work, competitively priced. Josh took the time to explain things to me. Thank you

OUTSTANDING SERVICE!!! PROFESSIONAL! I contacted A-Star Air Conditioning and Plumbing to get an estimate on replacing my tanked water heater with a tankless. I already had one estimate and was just checking. The plumber arrived on time. He wore a mask upon exiting his vehicle (this ensured me that he was concerned about my safety and I appreciated it!) he entered my home and assessed the system. I told him what I had been told by the last plumber and he seemed to be confused by some of the information I shared and explained why that information confused him. (It seems the last plumber was attempting an up sale.). He then checked to see how much it would cost to do the repair I was asking for and gave me two different quotes, one for a smaller system and one for the next size up. He then explained the pros and cons of each system. He then explained the cost and that I would get a written estimate via email by the close of business. I'm very pleased! THANK YOU!!!

I had the privilege of meeting Justin Holland who gave me a thorough report upon inspecting my HVAC unit. Justin is very thorough, professional honest and gives you multiple options regarding repair, service, and/or re-installation of my AC unit. Justin Holland went above and beyond the call of duty. Excellent professional service. I am really impressed and recommend his services any time.

excellent company - always on time and very professional

The A-Star technician, Sean, was extremely thorough and helpful in making sure my unit was running efficiently.

This is the second company I had come check my ac and give me a quote on replacements. I notified them at 7pm and they were able to come out the next morning at 7am. The other place took over 24 hours to show up.The rep, Jeremy, was on time. He was very friendly, honest, and truly seemed to care about what was best for me.Price wise. They were great. Not only were they considerably less money than my other option. They were also offering better products, better and longer warranty, and more overall work and add ons.The work crew arrived promptly after I decided to go with a star. They were all courteous and friendly and they worked extremely hard and got my ac going within about 10 hours (and they did a lot of work in 10 hours) they were also very accommodating with my dogs which was icing on the cake.I will be actively recommending these guys to anyone I know that needs AC or plumbing work.

The guy that came out was very professional. He arrived on time and quickly assessed the situation and fix the problem. We had a few other minor issues that were not on the work order that we were concerned about and he addressed them as well. He was very informative and had great communication skills. I would definitely recommend this company and use them again in the future.

My experience with Astar Heating & Air via Vincent Marrone, was an extremely awesome experience.They installed a complete system for my parents 1 year ago, and they are 100% satisfied with their unit, so I decided to give them a call.We were having issues with our 10 year system and I called Astar. Vincent did an amazing job of servicing the unit, and he took the time to bring me into the attic to show me what he discovered.Although it was determined we needed a new system, we felt completely at ease with the final analysis.Not only did Vincent help me into the attic(I am afraid of heights), he patiently showed me the areas of my unit that were malfunctioning and covered with harmful mold & bacteria. I read that these issues can cause health issues, and we felt it was in our best interest to replace the unit since I have asthma.Vincent was so patient with me, and he answered all of the 100 questions that I had l, regarding our options, the existing unit, and the new unit that we purchased.Vincent is awesome, and he made our decision to purchase a new A/C unit with Astar Heating & Air, an easy one. They even have financing options for qualified individuals!!Therefore, I would highly recommend Astar Heating & Air to all my family and friends, and anyone who is seeking a great company that is trustworthy, and stands behind their work.Great Job!!! ??Patrice

Bought new home that came with 2 HVAC from from AStar. One of those HVACs heating was not working and we raised warranty ticket. AStar tech came and realized they did not turn on the gas toggle. Tech admitted that they should have checked while installation. My kids and I spent 3 nights in cold for their mistake.While I thought everything was fixed, I realized heat was not still coming to the extent it should. While Attic was hot, no heat was coming down. Raised another ticket and no AStar technician turned up. 3 days after I called them back and they asked to schedule an entire home evaluation. WTH? I demanded for a technician as it’s freezing in Dallas. Next day tech came and said the blower is not working. He need to order replacement. It’s been 4 freezing nights in Dallas and yet there is no ETA on my issue.Hey AStar, you don’t deserve to leave your customers freezing while you enjoy heat in your homes. Come fix it.

Jacob was a professional in all aspects of the word! He was friendly and courteous and was very informative. I'll definitely be using A-Star Air Conditioning in the future!

Surprising there was no consultation fee because most charge between $60-$75, just to evaluate the problem.On time and professional, giving me good information regarding my problem. Work will definitely be scheduled after the holidays because the quote I received was very competitive from what I have received.

Jeremy did a wonderful job, went above and beyond what I expected. He went through all the details in a timely matter at a comprehensive level and was very helpful and respectful. I was also incredibly impressed with the supervisor who helped me get a new system ordered. They ultimately helped me find the right system for my needs without feeling pressured to purchase more than I was comfortable with and were very knowledgeable, thorough, and honest.Everything/one exceeded my expectations from the initial phone call to the service. They went the extra mile throughout the whole experience and even made sure the system was up and running before leaving.Highly recommended company!Thank you, A Star!

I am sure they are a great company but the tech they send was very young and could barely explain what I needed to have fixed. The videos and photos were of poor quality(short and unstable)The senior tech was stuck in traffic and showed up after everything was complete. They spent 2-3 hours in the house performing a tune up. Not the best experience.

Joaquin Velasco was prompt, honest, and did his work with integrity. I would recommend his services to any friends/family.

Very professional, friendly service
excellent communication very pleased all round.

I wish it was possible to give them 6 stars!!I called to set an appointment and Luis came out the next day, looked at the problems and gave us an reasonable estimate. When he came back the next day to start the work, we were very pleased that he was able to just repair 2 things that we thought we would have to replace! He was friendly, hard-working, and did a great job of communicating what he was doing and any problems he encountered. We also appreciated that in these uncertain times caused by the pandemic, he wore a mask, gloves, and shoe covers.

Great service from Cooper He was prompt very knowledgeable and answered my 5000 questions. Excellent service!

Super helpful. Really nice technician! Would recommend them to anyone needing work done on the AC or furnace. Explained everything before they did it. There was a window accidentally broken by a ladder when they were trying to get to the roof and they instantly had someone their within an hour to replace and fix it. I was so impressed with these guys!!

We used Nations Home Warranty and they dispatched A-Star twice.The first occasion was for commode issues. They replaced one commode, fixed the flange on the other, and cleaned out the tree roots from the outside sewer pipe that were causing backups.On the second occasion, they repaired two sinks/faucets that were leaking, and did a quick fix on the pressure relief valve on the water heater.Very prompt and courteous service and they got each job done quick.Can't comment on their pricing since we only had to pay the warranty deductible, but we were VERY pleased with their service, timeliness and professionalism.

Justin Holland- awesome guy- knew what he was doing and explained very well,

Used this company for our other unit a few years back. Downstairs unit went out 2 weeks ago and we went with them again. Good price and quality work, but also quick to respond. Today, noticed a minor issue. They sent out Jose Vasquez within 2 hours. He was so fast, kind and caring. Literally, he went above and beyond my expectations. Strongly recommend.

We had an appointment 3 weeks out and they had a cancellation and we got in a day later. Plumbers are hard to come by after the freeze and we were fortunate to get them in so quickly. They arrived when promised and were done in 45 minutes (one of our hose bibs froze during the ice storm). Great service and very professional.

The team arrived on time. We had met previously and a workorder was done, so when they came they went directly to work.They did not waste not even a minute, but worked diligently. They were knowledgeable, hardworking and courteous.It was a huge job. They rerouted my waterline, worked in the kitchen, bathroom, utility room as well as outside. They were done inside of 5 hours, cleaned the area and inspected all the work and made certain everything worked. This company is Awesome !

Koyt was very knowledgeable and professional. He completed the work quickly and made the night much more enjoyable. I heartily recommend him.

Akuri Ndamukong was very professional. He showed up on time and was very thorough. Akuri took the time to explain all optional services and explained to me how my HVAC system operates. In the process, Akuri was very personable and made me feel comfortable answering all my questions.

My technician was Carlos. He was very helpful. He found and diagnosed my issue quickly. He installed new hot and cold water valves for my washer hook-up. It was definitely a job well done.

Jose was excellent and checked everything very thorough and very cordial to customers.
Thank you for letting him Service our air conditioning units today. Basantha kannan.

Jose Vazquez came out on Sunday evening, got my air temporarily cooling, and gave me options to fix or repair. The unit that was failing is 17 years old. I felt he was a very competent technician, thorough and professional. I will be asking for him whatever I decide to do! I had A-Star install a different unit 3 years ago , and they are still a company I trust.

Punctual, clean, explained what's being done and made sure everything was working before he left. Very happy with the job

Technician was most courteous, professional and educated me on the status of my AC/Heating unit. Gave me a clear understanding on proper maintenance, hazard prevention, etc. Justin is one of the best! Thank you A-Star!!! I will be using this company from now on!

Extremely friendly and professional. Explained everything in a way I could understand. This was to confirm another bid for work and he confirmed my suspensions. His inspection of my heating system saved me $2,500!! Awesome service! Highly recommend!! :)

My air conditioner broke down and called Astar on 6/17/2021 for they had installed the air conditioner 2 years back with a parts guarantee for 10 years. Since it was going to be an after hours they quoted a $150 service fee to which I agreed. They also said that the parts would be covered under warranty. I checked with the manufacturer and they said that the parts would be covered. When the work was complete they charged me $189 (in addition to the $150) to replace the capacitor under warranty. When I called the service manager the next day he made excuses that they have to process the paperwork and would not get settled for days and that is why they have to charge me $189 for a capacitor. This is totally grouching the customer. The sales manager promised to look into it but never called back. I called back but conveniently not available. I expect a fair refund.Work Order # 12719July 23, 20213 weeks back your response was that somebody would contact me to resolve this issue. Till now no-one has got in touch with me. This further shows your poor customer service.

Called A-Star to trouble issue with existing AC unit, ended up upgrading the unit on our house which needed it. Koyt at A-Star is the guy that will help you with this. Highly recommend them for anything related to AC

My new tenant at our rental house called me at 5:30 on Friday to tell me the air conditioner was not cooling, and the temperature outside was in the high 90’s! I called all my regular people and nobody was picking up, so I googled 24 hour AC repair and up came A Star. After initially saying they did not think they had a technician, they came through and sent someone out. The tech was through and got them up and running! They now have a happy and future customer!

Ryan was the best of the best in taking his time detailing every problem and what to anticipate in the future! He is outstanding and we need more folks just like him! Excellent work and service! I would recommend him to all my friends and others!

Showed up on time and found problem, thank God for warranties.

Acurry was very thorough. He was gracious and careful. He took time to explain concerns to me. Without a doubt he was/is the best service person you have ever sent out!

They charge a $99 fee for a service call. My system is still covered by a manufacturer warranty so I only had to pay for labor. The technician was at my house for less than 15 minutes and charged me $300 to replace the contactor which took no longer than 5 minutes to replace, including the walk to/from his truck to get the part. So for $300, the tech said that he’d “waive the service fee and call it even”. Who charges $300 for 5 minutes of labor? We will NEVER use this company again! They need to be more transparent with their business practices.

Just want to say thank you to Tabitha who answered my call for help, and also say thank you to Pedro the service tech! Tabitha was very friendly and did everything she needed to do to make sure we were taken care of promptly! Not long after my call for help, our service tech Pedro came by the house to help. Pedro informed us of the services we were needing and was very friendly, honest, and professional. You guys were fantastic and I am truly grateful for the services you all provided. Unfortunately the HOME Warranty company we have is not partnered withA Star or else it would have been a much easier process. Thank you again for the services and I will continue to highly recommend you all to others who need any AC or Heating services.

Did a great job to troubleshoot the central heating system. Technicians are very well educated and communicate with the customer when they are on the way and also when they find out the problem. I worked with Cesar and he picked up the phone when I called him on several occasions to discuss how to he would solve the problem we had and when he will be at the property.

AC went out Thursday and new unit installed by Friday night. Very responsive team and knowledgeable folks. Qualify equipment and sound quoting and pricing. I would recommend them to anyone in the neighborhood.

Very professional company. They over communicate via text on your appointment and give you multiple reminders and a phone call 30 min out. Very trustworthy. We will be using them to replace our HVAC later this year!

Thank you for sending technician Chris McGowan! He was extremely professional and provided me with great detail on how to operate and care for my unit. I find that people will feel obligated to express their complaints BUT I can only give this feedback as a compliment to such an awesome technician.. Since moving into my home every person has asked me to give them 5 stars; Chris never advised me of completing a survey so this comes straight from the heart. Chris is a true asset to this company he deserves the recognition. I will recommend A-STAR to friends and family if they need any plumbing or HVAC services.

My technician was Carlos. He was very helpful, fast, and efficient. I had a plumbing issue. He was able to quickly diagnose the problem and replace the water valves leading to my washer. It was a great service!!!

Justin J Holland was extremely knowledgeable, very articulate, professional, patient and detailed concerns with my system. He has beautiful long eye lashes also lol.

Very professional knew what they were doing and reasonable

Everyone was so professional and nice since the first time I called! From the people I spoke with over the phone, to Jose the technician that came to my house. Jose was really helpful with my questions and professional. I also like the fact that they send you ahead of time a picture of the technician that is going to your house by text, and call you like they said they would. Great customer service! Recommended 100%!

Akuri did a great job with the maintenance of our system.

A-Star is the absolute worst. They installed an HVAC system that’s too small for my home and then ghosted me when I inquired about it. My home’s still within warranty (under 1 year old) and yet, they refuse to address this service request. For over 6 months, I’ve been trying to get a hold of Tim O’Keefe, Andy Crawford, and Chris (warranty manager) to ask a simple question: can you provide the Manual J and R-Value for my home so I can determine if the HVAC is the proper size?No one will return my calls. No one will respond to my emails. No one will patch me through to management when I call. All I’m trying to figure out is why my home doesn’t meet my heating and cooling demands. My neighbors, with similar layouts, have units nearly twice the size of mine. Meanwhile, my single story, 2810sqft home has a 3 ton, inadequate setup.In the winter, our home is chilly and in some rooms, it doesn’t feel like the heater makes it there at all. My home office has it the worst and it’s to the point where I’m wearing 3 pairs a socks, a scarf, and a big winter coat indoors while sitting in front of a space heater. During the spring and summer, we had so many issues that we had 3 service calls in under 2 months. First, we learned that whoever installed the unit never activated the second stage so our HVAC was working overtime for no reason. Then, we noticed the secondary drain line in our home’s eaves was dripping constantly and our AC ran all day. We had problem after problem and each time an A Star tech came out, he said nothing’s wrong with our AC and they can’t explain why the unit in the attic is dripping with condensation, why the AC doesn’t cool our home, why the outdoor condenser runs incredibly loudly, and why the secondary drain is dripping water. I’m not an HVAC guru, but if everything’s set up as it should be and I’m experiencing issues, then there’s obviously a problem and maybe it’s the size of the unit.I don’t know if it’s incompetence or simply not wanting to invest time and energy into solving problems, but the people at A Star don’t seem to know what they’re doing.Whatever the case, it’s unfortunate that they treat their customers this way and it’s even more unfortunate that they won’t do right by their customers. Being ignored and pushed to the side is no way to earn someone’s business.

They conducted an air balance where it was discovered that the installers forgot to open the vent to the master bedroom. Jose did a wonderful job, was kind and courteous, also very friendly! I will recommend A Star to anyone as they do an A STAR job!!! See what I did there? If I could give 10 stars I would! Thank you A Star you guys are amazing!

On time and great at explaining the issues and giving options. We have a 10 yr old furnace that will need more work in the future I am sure, so I will not hesitate to call them again. Cesar was very helpful, was not pushy, but did offer some other suggestions for me to lower my utility bills and improve my system which I found very thoughtful. He did not mind me watching his work as I was trying to learn. Found a part and installed it to fix my system the same day! Pricing very reasonable.

Taylor (in the office) kept me informed regarding the tech and where I was in line. I received a call from Taylor, telling me that the tech was on the way. I received a text with the name and picture of the tech, and a link to track his journey to the house! (I was really impressed with that). The tech, Tyrone, explained to me my options. He was very patient with me when I asked to break-down a process or to repeat an explanation. I was happy with the estimate, and the turn-around time for him to return and do the work.I will give an update after he finish the work, tomorrow. Nonetheless, so far I am tickled-pink with the service and price.

Our service tech was so nice and knowledgeable. He thoroughly explained the issue with our ac ducts and quickly made changes to better fit what we needed.

The service man Edger was very nice and professional. Got here when the office said he would .
He cleaned up the work area after he finished the job. Talked to me about what he find , what need to taken care of at this time .

I love the customer service the team provides. They not only completed the maintenance they went over simple things to do to help with maintaining on your own. Also provided recommendations for future visits. Thank you A star. You ??

They installed a new complete system 3 years ago, but I discovered when it broke down, that they did not replace my 23 year old disconnect switches. One broke down at 3 years after the new system installation (now 27 years old). They wanted $450 to fix a single switch when the part is only $20-$50. The effort consists of 2 screws to disconnect from the outside wall after removal of of 6 screw terminals.I understand the need to charge for labor but $400 for a 20 job is just a means of taking advantage of a customer.

Chris was very helpful, nice, respectful, and professional. Our downstairs AC unit was not working. At first, he identified that the issue was that the breaker was off. It was a simple fix but after switching it back on he stayed to make sure everything was working properly. He noticed sparks flying when he was wrapping up and did some further investigating. He discovered one of our wires was shorted and he promptly fixed it. He could have easily called it good after flipping the breaker back on but thankfully he was very thorough with his work.

Very courteous and was very descriptive on what he was doing step-by-step

Akuri was very professional and friendly. He was thorough and took time to explain things to me. I would definitely recommend him and this company.

My tech Misael was great. He knew exactly where the issue was and fixed the problem super quick. He was easy to talk to and informed me what was going on every step of the way until the issue was fixed. I would recommend this company to any of my friends.

The technician was very knowledgeable & courteous. Very professional.

On time, professional, personable, efficient service. David did a wonderful job replacing kitchen faucet.

Warranty service on a new build. Very professional. Very prompt. Super friendly. Took time to explain everything to me. Treated me as if I just built a 10,000 sf house.

This IS A VERY BAD COMPANY THEY LIED ABOUT COMING NO ONE CALLED NOR showed up. They don't return phone calls they are pathetic. They didn't correctly install my system now it's been 4 days of none working and burning heat in my home with children. Do not use this company. This company is known for no call no show. They are complete LIERS.

We’ve used A-Star twice and they’ve been fabulous. Responsive … in fact I’d say they’re gone above what I’d expect both times. We’ll definitely use them again!

Had service done on my two HVAC systems and the technician was very informative and thorough while doing his work. He answered all the questions that I had and made suggestions on how I could make my system more efficient and cost effective. I'm very happy with the service provided so far.

I had both my tankless water heater break during the winter storm and A-Star were very prompt in coming to my house, gauging the issue and stopping the water leak. They went above and beyond to source new tankless water heater units and had them installed within a week which was amazing considering other places weren’t even willing to come out to check the issue for 3 weeks. Their work was very clean and professional and I have no issues with the new water heaters at all.Oh, they also installed the AC system when our house was built and it has been working flawlessly as well.

Great service and explanations. Answered my questions!

Justin is a very courteous associate, listened, answered questions appropriately. He explained everything wrong with my system, what needs to be fix, the cost and took videos to illustrate what is going on. I am very please with the manner in which he explained things in terms that can be understood rather than using big technical terms that I don't understand. Thank you for sending him and if at all possible to send him for my job assignment in the future.

Got a great quote ($2K below first quote at another company) and they installed the next day without issue. Jeremy was very helpful during the quote process and giving me insight into what kind of system would and would not be a good fit for my house. Very happy with the experience

Cesar has been servicing my system since 2016 and always did a great job. At times, when he was not available, two others techs came over but their service did not come close.I requested that the company will only send Cesar, and they agreed.Gloria, who assisted me is great to work with as well, and she will go the extra mile to help you out.Thank you for a great job, Christine

I have used A-Star for several years, for both for my personal plumbing needs as well as for our HOA's plumbing needs. They are always professional, communicative, prompt, and get the job done right. Luis in particular is a really excellent plumber. I have been so pleased with their plumbing services that I will definitely use them for future HVAC jobs as well.

A Star is the ultimate Heat and Air cooling system installation and services. I have been completely impressed and satisfied with their excellent services. Chris was very patient and explaining detailed steps during annual AC and heat unit services . He is very knowledgeable in his field. I strongly recommend A Star services. Dr. Fred

We came home from an 8 day vacation and our air was not working. Called on Saturday late afternoon and they came out Saturday night and had it fixed we quickly. The technician was super nice and I highly recommend A-Star air conditioning!

Andrew has serviced my office before and today he was just as good if not better than the times he was there before. Honest to the point clean and very talented. If I own my own air conditioning company I would steal him from you.If you want repeat business honesty is the best policy before you know it you’ll have more business then you can handle versus trying to fool somebody that they need something that they don’t which is something a lot of companies in the air conditioning business do. Thank you A Star heating and air Dr. Bob Consor

A-Star came out to fix our Noritz tankless water heater. We'd had another company come out and they seemed lost as to what the priblem was. The A-Star techs were incredibly knowledgeable, quickly determined the issue, and were able to talk to Noritz to get the parts we need (at a discount). I highly recommend this company. Very impressed with them.

We called A-Star to come make sure that our water pipes were ok after the freeze in February since our water pressure was way down and our water heater wasn’t heating as well as before the freeze. We had used them in the past (but for HVAC issues) because of our home warranty.Upon entering our home and explaining what we wanted checked out, the plumber immediately said he couldn’t do anything about the water pressure or the water heater (without even having done any kinds of checks). Then I mentioned at least maybe checking the sinks in my daughters’ bathroom because the pressure was SO low.The plumber decided to try to remove the aerator. He didn’t use a key, instead, he used a pocket knife and cut himself in the finger while trying to remove the aerator (and also broke part of the faucet on the inside in the process). He then proceeded to “suggest” that we buy new faucets since the aerators were calcified and we can call A-Star to install them.So after breaking our aerator in one of the faucets (rendering the faucet unusable because it would spray water EVERYWHERE), we decided to call A-Star back to see if they could send someone else to come fix what the other plumber had broken. Mind you, we had two perfectly functioning faucets that only had low water pressure before A-Star came. The person on the phone stated that WE had said we’d buy new faucets and would call A-Star when we were ready to have them installed. If you remember, that’s what the plumber suggested. That’s not what we said we’d do.So, thank goodness, the new plumber they sent was able to remove the aerators from both sinks quickly with a key. The issue? He didn’t have the part to replace both aerators. So he left to go find them in the stores or order the parts. Now, we have TWO faucets unusable bc the aerators were removed and sprayed water everywhere! I called two days later to follow up on when they might be able to replace the aerators so we could have our faucets in working order again. A-Star said the plumber was still searching for the part or would order and they would call back.That was 5 days ago from writing this review. Still no communication back from A-Star. In our frustration with the entire situation, we decided to take it upon ourselves and order the parts on Amazon. We fixed the aerators ourselves, even though the plumbers were the ones who left us with unusable faucets. We shouldn’t have had to buy parts or anything if the first plumber hadn’t ruined the first faucet. We would’ve been ok with the low water pressure we originally wanted checked out. Also, the faucet the first plumber broke on the inside is still leaking slightly, even with the new aerator installed.I’m sure they have some competent plumbers working for them, but we sure got the bottom of the barrel.In addition, they’ve been texting me for the last few YEARS with “your technician is on his way to *insert someone else’s address here*” even though we have no scheduled appointments with them. I’ve called about this issue more times than I can count, each time with them saying they’ve removed me from the text messages. And I still get them to this day....

I called to schedule an appointment & get an estimate to see what work needed to be done; The techs came out to inspect the old system and gave us there recommendation .We schedule the service for next day. Received a call and txt with the picture of the techs. Next day they were on time and finished the work professionally.l Overall great experience!

Chris was my technician and he is wonderful. He was polite, honest, informative and detailed in explaining the problem we were having. He also educated me on proper maintenance to help prevent issues from occurring in the future.

A Star Heat & Air, Inc. was awesome! I called one Saturday afternoon and a technician was at my door step within the 2 hour time frame they had promised. Juan was my technician and I give him 2 thumbs up. He was very thorough when explaining every detail of his diagnose. He repaired my a/c and had me cool for the summer. I would HIGHLY recommend them to my friends and family.

Lucas was on time as scheduled. He seems very trustworthy. Very professional and friendly.Thorough and kept me updated regarding the process.Answered questions to my satisfaction.I will request Lucas each time I need service.He is a “5” in all categories of his responsibilities and his character!!!

Both plumbers (Luis and Sergio) who have come out to make repairs in the past year were knowledgeable and diagnosed the problems correctly the first time. They didn't try to sell me repairs I didn't need (as another plumbing company did), and they were highly professional. They were also just plain easy to work with, kind, and helpful. I always get arrival updates from them, too.

I called A Star Heat and Air in the morning and they scheduled a technician to call me in the afternoon 45 minutes before he arrived. This gave me time to leave work and get to the house on time.After Jose, my technician contacted me I also received a call from A Star’s office.Jose arrived on time with his ID and promptly started checked out the system. He quickly identified the thermostat as the culprit and corrected the issue.Jose was both professional and personable and I recommend both Jose and A Star for all your AC and heating needs!

Very professional and efficient

Did a full install of ac a year or so ago. More recently came out and cleared up an unrelated ac drain line issue. Estimation support, install, and post install support was outstanding for both the ac and the plumbing service. Would definitely recommend based on the experience.

Akuri Ndamukong was very efficient and got the job done properly.

Informative. Fast services and professional staff.
Both services performed in the same day but different staff. Would recommend highly.

Even though i wasn't able to get approved for what i need right now; the professional and compassionate interaction with both Ryan and Nick( by phone) goes a long way. They were never condescending, as if I didn't understand the status, and they both seemed very genuine in wanting to provide me with the best options for me.

Being a single woman,, I have trust issues.. I telling you this because there are not many maintenance men who are on the up and up.love these guys. They are very curtious and prompt. I have been a long time customer for over 20 years,even before you changed your name. ?? .From Dallas, Mesquite, Kemp and now Kaufman. You have put in new systems, repaired everything fromscrew to vent. Even sold me used equipment when my budget was low.I tell everyone about you.Thank you for you for all you do.

Chris McGowan and A Star were a godsend for my family and I this evening. He was on time, polite, professional, and KNOWLEDGEABLE. He answered all of my questions, used the correct equipment to diagnose the problem that the contractor assigned by my warranty company failed to catch in May and just two days ago. The AC is working properly now, and I am so grateful to Chris and A Star!

It was a 100 degree day and my tenants AC wasn't blowing cold air. You got out there the same day and my tenant said the technician was courteous and very knowledgeable! She offered the complements on your service before I even had a chance to ask her! Great job!! Thanks a million!Update: A-Star has mostly been helping me with air conditioners for my tenants, and they have been great! However, today I had a complex Plumbing problem and Tyrone came out and was amazing! He helped I understand some of the issues involved and presented a good and reasonable solution! You guys are rockstars!Update: we need to replace the HVAC in our house. Jeremy was very thorough in assessing our system and walking me through our options and pro's and con's. We are installing the new system in the attic ( the old one was in the hall closet) so there was more to consider. We are going to get a great new setup! So pleased!

This is the 2nd time that I have used Wilson/A Star and dealt with Adam on both occasions and he is the soul reason I decided to go with them. He is polite and professional and always makes me feel like he is trying to get the best deal for me and gets the work done faster than expected. Highly recommend.

Was recommended by a friend- they promptly came out to look at the system to diagnose the problem

Called them up to get an appointment for someone to look at our A/C heating. Set the appointment in 5 minutes, technician was at our home in an hour. Showed us the problem and set up the repair for the very next day.

David E was professional, courteous and competent. Completed job in spite of heat. I would recommend him for any plumbing need.

Very good service. Professional.

Both technicians very professional, thorough, & courteous..

They installed the system at our new four-story townhouse and have been responsive to my questions as I learn how to adjust to a home with high ceilings and stairs that affect airflow. Their maintenance service has been professional, and I am pleased to continue working with them.

Ryan did a great job today and was extremely personable. He made sure to research all possible scenarios of what might be going on. I can’t remember the name of the technician who originally did the work a week or so ago but he was extremely nice as well. Just want to say thank you to all of you for jumping in and getting the work done so quickly. As you know it’s incredibly hot and my kiddos and I appreciate having the cool air!

It is rare that a repair person takes the time to explain the problem and explain the process to complete the repair. Excellent customer service and very courteous repairman!

Koyt and his team did a great job. On time, professional and easy to work with. A-Star is the go to guys. Thank yall

We had A Star replace two AC units in our home at a cost of $23,000. One of the units seems to be defective doesn’t work consistently. We’ve had at least 6 service calls when the right thing to do would be to replace the unit. I would recommend working with another company.

I've been working with A Star Heat and Air since 2011. They are very professional and deliver an excellent product. Their team members take pride in their work and their attention to detail is not over looked whether it's an equipment change out in an existing home or a large new construction home. They have and continue to do both types of work for me. As a construction owner people ask me for recommendations for an HVAC company and I always recommend Astar. I've even recommended them to architects I work with. I'm confident you will have a great experience with A Star from the initial call all the way through installation and project completion.

AStar is the best. I put a new heating and a/c system in with them 6 years ago and they have done a great job keeping it updated twice a year as the weather changes. They have kept me informed of any new options and are very pro-active in looking at the entire system to make sure any issue gets attention before there is a major problem. All of their service people are very polite, wear covers over their shoes, and go the extra mile to make sure I'm happy with their service.

We moved into a brand new home and shortly after we started having air conditioning problems. The air conditioning makes a loud ticking noise when it comes on and goes off. It wakes my family up through out the night. The company has been to our house over 10 times and have made small repairs but the noise continues to happen. Now we are out of the warranty and they want to charge us to come look at it yet again to tell us that there is nothing wrong. I could write pages about our issues but overall stay away from the company. My next step is to contact the corporate office.

AC technician (Christopher McGowan) was very thorough and provided great service. He made sure he checked all parts of the AC and did a great job explaining everything he was doing. I recommend A star and Chris for anyone who needs AC service.

A Star Heat and Air provided excellent service on a recent trip to my house. They not only worked on the problem I reported, but also found a small leak that could have turned into a big problem and repaired it. It isn't often that technicians go the extra mile, especially when they are so busy.This is the second time I have used them and I was impressed both times.

I had problem with the compressor as reported by Jeremy, the technician who was sent to assess the problem. He advised us to replace the whole unit and also gave us the option to have the compressor supported. By installing the capacitor, which another company didn't want to do, Jeremy temporarily fixed the problem. He also gave us recommendation to call them when we decide to change the whole unit. We found it above our budget and we finally found a solution from a private person.Thank You Jeremy

Their $99 service charge does not apply to repair fees. They wanted an additional $250 to clean a condensate line. For a whopping total of $349 to do a job that literally takes 10 minutes if you have the tools you can buy off Amazon for $30. What a joke, I'll do it myself.

Adam was so helpful and had our unit installed quickly. He was very nice and quite professional. I appreciate all that was done to get our new unit up and running! Thank you so much!

Stopped up drain caused A/C to quit on a 100 degree day. Called A Star on a weekend evening and Jose came out and fixed the problem. Very nice and professional. Great service from the initial call with Taylor to the completion of the repair. Thank you A Star!!!

I had an absolutely wonderful experience with A Star Heat & Air. Jeremy was extremely helpful, professional and courteous!!! He helped me select the very best unit for my needs, immediately got the crew started the same day (30 minutes after he left) and everything was installed the very same day (furnace, compressor, coil, plenums, new duct, etc.)!!!! It is so much cooler in my master bedroom with the new unit and I'm so pleased with the service I received from A Star!!!!

We’ve had several different issues over the past few months, and Sergio has been the technician for almost every one of them. He is extremely courteous, kind and professional, and has fixed our issue in a timely fashion every time. Thank you Sergio!!

Louis was prompt, efficient, courteous and professional, he did a great job.
My only comment was the cost was twice for the same water heater as i had your company install 16 months ago. Louis explained it was for a new shut off device.

Technician very knowledgeable and did a very good job. He was very through and took care of the problem.I am very happy the problem was solvedThis is the second time I have service from this company, very dependable and promptHighly recommend!

The techs were courtesy and professional. They went over the checks that they performed and appeared to be thorough in the preventive maintenance that was done on my systems.

I called A Star Heat and Air on Monday. Service tech was at my house on time as promised. I called A Star because of a cooling issue with AC unit. 4 years ago A Star installed the evaporator coil and wanted them to check it since it was under warranty. To come and check the AC the service call was $ 99.00. Service Tech was very friendly and knowledgeable and found quickly that there was no problem with Evaporator coil rather it was the capacitor in the compressor that was bad. The capacitor in the compressor was a dual run capacitor which the Tech did not have in his truck which would cost $ 385.00 instead he replaced it with a single run capacitor $285.00. The total cost for the repair was $385.00 including the service call $ 99.00. I had a coupon for $45.99 and total cost for the repair was approximately $339.95. After talking to other people I found that the single run capacitor was only $105.00 and a dual run capacitor was around $185.00. It appears that A Star definitely over charged for the parts.

Very professional and polite. The technician checked the gas line in my fireplace. He did not try to sell me anything. I will absolutely use A Star again.

Jose V. was so helpful walking through the correct Nest Thermostat settings during this blizzard. He was super professional, helpful, and friendly. You call yourself A-star but he is no doubt an all star employe. Thank you again Jose!

Great company! Replaced my HVAC and have serviced it couple of times. They are always easy to work with and arrive on time. Great customer service

They gentleman that came to fix the AC, we’re great. Wish it wouldn’t have taken a week to get fixed but they made sure it was done and working before they left the house. Spent all day there and im very impressed.

Did a free Spring check of system & replaced a potential problem.

Akuri was very professional, knowledgeable, and great to talk too.

Thank you A Star! Tyrone came first thing in the morning and efficiently diagnosed and fixed our issues. He thoroughly explained the issues and also provided advice for preventative and future maintenance actions if needed. Very professional and honest service! Thank you again!

Vincent discovered I had a plumbing problem. Instead of leaving it at that a star sent one of their plumbers about a hour later. Everyone was very courteous and professional. I’m very happy with my service.

Astar did a great job getting cloth out of toilet line. Scope helped a lot.

The guy told us that we have to replace the entire furnace because the control board is shorted and quoted $4100 for that, telling us that we won’t be able to find parts for 18yo furnace. After a small research, we replaced the control board and a transformer, and everything works! Very unprofessional to recommend to buy and install the entire unit instead of checking if the parts are available. He still collected $99 for a call.

Adam was very pleasant and professional. He provided me with a good deal of information in order to make an informed decision, no pressure. I really like the ease of our conversation. Yes I would recommend Adam Roten.

I received service to have a capacitor replaced. The serviceman quoted me $375 just for the part. He also recommended a part listed on the schematic on the unit panel which he also quoted at $375 but he could offer a bundle price of $550 for both. I agreed to both. Subsequently, I discovered that each retailed for less than $25. i called and asked for a breakdown for parts and labor. The guy was there less than an hour. They could not give me a detailed breakdown but rather provided some lame explanation about pricing structure to cover the cost of all their trucks, blah, blah. It should be a simple explanation of price for parts and price for labor. I will not use them again.

Air balancing. And installation of UV light for air purification.

They give advance notice including a text message with technician's photo and the ability to track their arrival. Generally they have all necessary parts and complete the work quickly. Find them to be honest in their assessments of issues.

The plumber was on time, knew his job and explained everything to me. It was appreciated.

Akuri remembered to double check and make sure everything was safe and secure before heading out.

Frankie was very professional and efficient!

I can not tell you how thrilled we are that you took over Wilson Heating and Air. Ryan has been out to fix our unit and is so thorough and very polite! Your prices are reasonable and I just feel so much better with you all in charge! Thank you for great service.

Disappointing at best.A Star improperly diagnosed a slab leak the day before Thanksgiving and turned my water off, quoting me $5,700 to $8,000 to tunnel under the home to see what’s going on. Family had to stay in a hotel over holiday weekend and another reputable plumbing company found the leak Monday morning in the front yard and fixed it the next day. While A Star is willing to refund a portion of their leak detection fee, they are unwilling to reimburse any displacement costs, despite their conviction in slab leak and refusal to turn my water back on.

Adam from AStar was awesome to work with on this project. I needed to replace 3 AC units and he came out the next day to quote Trane systems. He recommended upgrading my upstairs unit from 3 to 4 ton as the old unit struggled to keep temps under 80 in July and August. I ended up going with (1) 2 ton and (2) 4 ton units. I was asking for American Standard and Adam was able to quote Trane systems for close to the same price. Install crew were very professional and took out 3 old units and installed 3 new all in the same day. Excellent experience!

Jose Vazquez, my technician, was knowledgeable, yet did not speak to me as if I were a child. He gave me simple ideas on how to improve the flow of air in my home, like opening closed-off rooms. I thought I was saving energy, when what I really was doing was hurting the units efficiency. He was prompt and very neat in his work.

I have trouble with any of these types of services as I feel no matter what’s wrong with my system I always get the scare tactic upsell to get me into a multi thousand dollar system. Luckily, i had gone through paying Service fees to get a few quotes and ideas to fix my hot air blowing AC... by the time A star got here I had a pretty good idea what needed to be done. They gave me suggestions that were what consistent with everyone else but with out all the extra bs that a certain Mile*cough was trying to charge me. Freedom of information is available on the internet so do your research and learn so you get a sense of what’s bs and what’s real to make the best and smartest investment into your home.All and all I got a quote for what needed to be done, the same day I called, They then fixed it the day after. They were fast effective, polite and better not best affordability rates. I'll will use them again. But do yourself a favor and get multiple opinions.. worth the service cost

Fantastic!!! Sergio & James took the time to listen to me and though replacing the shoe gasket was difficult due to the original builders of our 1994 house, Sergio took the time and even had to make a run to Home Depot to get a thinner Shoe Gasket, he got it in and the new drain sealed with putty. And he stayed around at least a half hour to run the leak tests, and no water showed up in my living room or hallway!!! YAY! YAY! YAY! Thank you Sergio & James for your hard work! Thank you A Star Plumbing for dealing with me and my schedule. I will be using your service again if/when we have the need! Thank you so much! One less worry off my very cluttered mind! Thank You! You've got a HAPPY customer for life!

A-Star is a great company. They are very knowledgeable and give excellent service. Cesar was especially helpful diagnosing our commercial AC unit quickly. Thank you Astar. We will be using you in the future again!

I've known Alex E. for at least 7 years now and always call him when I need anything having to do with HVAC! Either residential or commercial these guys are always professional, knowledable, thorough, and so pleasant to work with. I trust these guys to take care of my clients every time! Keep up the good work y'all!

Jose Vazquez has been a great help in performing maintenance every season. If anything is wrong he makes sure that it is done right and investigates thoroughly. We appreciate his professionalism and expertise.

Have been hiring HVAC companies for years to do PM on my units, make repairs when needed and AStar is the absolute best! This is my second year with them. The Tech, Ryan (love that they send the same one) is professional, friendly, makes sure all my questions were answered,. These techs are the most professionally dressed and equipped I have seen. They clean up any mess they have made. They are very thorough. Never had a company go through to each room and check the air temp coming out of each vent. AStar has a great maintenance program and you can pay for it on a monthly basis which is great for those of us on a budget. The office keeps in touch with you through the process and sends you emails and texts with a pic of the tech and his name so you know exactly who is coming. In this day, unfortunately, you cannot be too careful. I love the respect AStar gives to me. I cannot recommend them enough. FANTASTIC COMPANY!!!

A-Star Heating & Air arrived immediately, quickly diagnosed the issue (that others weren't able to), and promptly fixed it. Very professional and efficient. It was an easy decision to sign a one-year maintenance contrast with A-Star.

Sergio came out, looked at the leak under our sink from the garbage disposal, and replaced the garbage disposal. He explained everything to me, was courteous, and made sure everything was cleaned when finished. It was a good experience overall.

Had Luis (sp) to our house and he was excellent. Diagnosed a problem (bad shower valve) missed by different plumber. Cost was very reasonable. Other plumber wanted to cut into sheetrock which was totally useless and would not have revealed problem.

I met with Cesar and his assistant at 8:30 a.m. at our building. They diligently checked all 11 of our HVAC units for proper functioning and replaced all filters. We completed the work by 2:00 p.m. Cesar has worked on our systems in the past and is always prompt, courteous and very professional.

Cody was exelent!! Very friendly respectful considerate and Profesional. He new what he was doing....

Worst experience with initial visit from a repairman that i have ever had. The worker was strictly factual, no personality. He had the audacity to give me a quote 10 x's more than it should have been. The part costs for a condensation water pump is $153.06 online and one to two hours of labor would have been required, not $1,549.00 for parts and labor that the work was estimated at. In addition the estimate clearly stated: WE ARE NOT LIABLE FOR ANY WATER LEAKS OR DAMAGE CAUSED BY WATER LEAKS OR LEAKING IN THE FUTURE. Who in their right mind would agree to NO WARRANTY??????

The technician was thorough and took time to explain everything in a way I could understand. They worked fast and I felt like I was talking to a friend. Will use again!

Very friendly on time would definitely use again

Great job! Diagnosed the problem and had recommendations quickly. Will continue to use A-Star!! They installed the complete new system in 8 hours and cleaned up perfectly after themselves!

Akuri performed excellent job.Very respectful and professional.I give him an A+I will use A-Star Air Conditioning again.

Had to schedule twice because they somehow messed up. Wasted day off work. The guy came and replaced my upstairs thermostat. After he was gone I realized it was not wifi ready like the downstairs and the one he removed. Now scheduling 3rd visit.

We have been customers of A Star Heat and Air for several years. As advertised, promp, efficient, friendly - plus professional and knowledgeable definitely describes our experiences. They keep us warm and cool with no worries!!

Called around 10 am, was here by noon and had everything good and running in less than an hour! Ryan was very efficient and provided us answers to all of our questions.

Our technician, Chris, was on time, very courteous, knowledgeable, and quick! He explained the problem in terms that I understood and what to do in the future. Great service call today.

I had another good experience with Jacob today!

Christopher McGowen may very well be the best HVAC technician who's ever worked on one of my properties. I am a home builder for the past 40 years and have much experience with HVAC technicians. Christopher did an awesome job on the work at our Lake house. Christopher resolved a very simple problem for me that another company was going to charge $1800 to do. Very happy. Greg Wright. Providential Custom Homes.i

I calle AStar for a warranty and they treated me very professionally, they sent me a text w the techs pic on it saying what time they would be there and the dispatch lady Took notes from our initial call so the tech had all the info he needed and did not need to be reminded. These guys are squared away.

Chris McGowan was an absolute pleasure to work with. What a gentleman and a true professional! Do not hesitate to call A Star for your HVAC needs. Highest level of service we’ve ever received from an HVAC company.

Their prices were padded and unreasonable. Their bid was almost $2400 to replace a 50 gallon electric water heater. I do not recommend this company!

Luis and Tyrone were an amazing team! These children of God we’re a blessing to me today! The work was done right and they were both extremely pleasant to be around! Thank you A Star!

We are very pleased with A Star service. They are friendly and professional and prompt. They are great with follow through. If they say they will call they do. If they say they will promptly order a part and take care of scheduling a time to install, they do.

Our technician, Mike, was extremely friendly, very professional, and made sure to go over everything so we knew what was going on. Would highly recommend!

Although, the A Star team on the phone and the technician Adam were polite and professional, my issue is with their wrong diagnosis of the problem with my AC/Furnace unit and their over priced estimate. The A Star technician Adam told me that I would need to replace my entire AC/Furnace unit to fix the issue with a estimated cost of $8400. I had the issue looked at by another AC/Furnace repair company (Bill Joplin's) who correctly diagnosed the issue as a bad furnace motor that could be replaced for $600 including labor. So clearly either the A Star technician was not competent enough to diagnose the issue or he was deliberately trying to rip me off.

Vincent was very courteous and professional.
He quickly assessed, and gave me feedback.
Within an hour I had an email with an estimate.
I appreciate the free estimate!!

I was able to get an appointment the next day and when the problem was found, I was able to get my AC replaced the same day. Also the person who did the check and the people who did the repair/replacement were both nice and knowledgeable.

The technician did a thorough diagnosis of our Air Conditioning systems which was only Cooling the 1st floor whilst the rooms on the 2nd floor was continuously warming - he replaced the parts and installed an additional vent in the kitchen area to evenly circulate the air!Now the entire house and the rooms on the 2nd floor are evenly cooled!Great work!

The technician was very knowledgeable and went above and beyond to answer every question I had regarding the repair process. Without a doubt would recommend this company to anyone needing a/c repair.

They fixed our garbage disposal. Showed up on time, with there own PPE. Very respectful of us and our property! Would highly recommend! Fixed very quickly.

Recommend AStar for Hearing A/C needs!

To whom it may concern not a happy camper with this business,explain what needed service( a change out of valves 4 in total,and a water line for refrigerator) I was guaranteed that they would send out a qualified installer that was capable of performing the task,after paying the copay a tech was dispatched to my home where he changed out two valves( washer connector) but didn't even bother to change out the other two ( under kitchen sink) and the water line for the fridge,didn't leave a work order receipt or converse work detail with anyone but had the audacity to say work order was completed,I feel as though this is a rip off scheme for none service rendered,and wish for job to be completed in a timely fashion or to be reimbursed off all funds out forward in this matter,if someone from corporate could accommodate me with a phone call I'll greatly appreciate it,I wish not to take any legal action but will,I wonder how many off your clients gets this type of treatment Thank you for your time and immediately response in the rectification in resolvement in this,. Sincerely,Mr.&Mrs.Govan

They have truly 1 star service !They installed 3 new AC system in my house a few months ago, ACs are under warranty, one of the rooms is not cooling, I ask them twice to come to fix it, they refused to come and their response is very rude, I am really shocked that this company doesn't want to warranty their products after install, and I want to let everyone know about this company's poor service and how irresponsible they are !

Sergio was prompt & professional. He explained everything before beginning the work & cleaned the area before leaving. I’m very pleased with the service & will use A Star again.

A star company sent two guys to my house to repair ac thermostat and initially they mentioned nothing wrong on thermostat but problem with fuse and gave some estimation and later they found another problem with contactor and finally replaced old parts with new parts and ac did not fiction and this time problem with thermostat and they come up with new estimate so I decided not to go with them and they gave me option to put the old parts back and leave it as before and they did not even charge service fee, though I felt bad about them initially but later realized that they are telling truth and I am dare to tell that they are very good professionals and I should have trusted them in first place.

A-Star is an excellent company and a leader in the metroplex. Alex Esparza is an outstanding owner and friend I have known for@ five years. His employees always follow his example and professionalism. His facilities are state of the art. If you want your next HVAC system to be installed correctly you will choose A-Star!

We are not happy with the service we have received from A Star this year. We purchased a service agreement for our 27 air conditioners on our property. They were to be serviced and filters changed on a regular basis which did not happen. The only service we have had is when an air conditioner malfunctioned. Very disappointed.Bob Densmore, asst. superintendent

Extremely nice staff from the get go. Came out same day and diagnosed the problem. Worked with me on the repair cost. I would Definitely recommend them and will be using them from here on out.

So far he has quoted me the lowest price for a 16 SEER Trane a/c unit. His initial price was very high, but with the price match guarantee, he beat the price to install the a/c unit provided by another a/c company. But I decided to go with the 1st company that had quoted me the price, as they matched what A Star Hear and Air quoted. What concerned me with A Star was I was initially told Trane full system would cost 7000 and coil and condenser only would be 5500. But when they saw the price of All Service Heating and Air, they were quick to match that price and even go lower. That kind of bothered me. If they really wanted my business, they should have quoted a low price, instead of playing this price match game.

Excellent installation of kitchen sink and faucet. They were quick as well as efficient.
Have used them on electrical, plumbing and ac/heating. All with excellent results.

So after spending 20k on them... I went back to them for more business... after getting new HVAC systems installed, we discussed about doing some simple plumbing work and the sales rep told me he would get back to me on a quote... but after a few repeated follow ups, there sales rep Adam texts me like he is drunk and does not even take the initiative to help me anymore. I guess once you already made the big money, why support a returning customer? I would have paid another company more money then to deal with unprofessional annoyances like this. Brief convo below...

Arrived on time. Diagnosed the problem quickly. Fixed and cleaned our AC Unit. Great work. Very professional. Will use again.

Got cut off before I was finished. I was very impressed with the way they did not make a mess, they were reasonably quiet. All in all it was a very good experience. Would definitely recommend to others.

After getting to the field supervisor Moses who reviewed the problem the actions a service was extremely professional. The two techs that came out were took immediate action and made sure al my concerns and questions were address.

Akuri was personable and professional. He outlined my options to maximize value for my repair. Akuri is a straight shooter.

Excellent service and response time.The employees are courteous and know what they are doing for sure.The office staff are very helpful and nice when contacted.We will always use them for our AC/Heater use.Charles L. Burns

They are responsive , 24x7, very good customer service!

Worst customer service experience from a male “manager” named Steve. Extremely unprofessional and rude. This man planned on charging me $99 to come “look” at the ac and test the differential temperature differences when the temp outside was in the 40’s.When I called two other companies, they both told me that it is not possible to test the differiential when the weather is this cold. So, this company was just going to take my $99 and test “nothing” and give me a bogus report.

We have a brand new house with a new unit... still managed to have some issues. At first A-Star wasn’t too helpful, but once I got in contact with Jermey he made the entire process effortless.

He was very knowledgeable and gave great information about our plumbing problem. Also was able to help me understand what it will take and cost to fix problem was professional.

I was amazed by these guys. I had a plumbing leak in my master bath that was done hours ahead of schedule. Furthermore they have this app that lets you know exactly where your tech is so you can plan your day accordingly. I’m never calling anyone else again.

Fitted me in for an emergency service quick to respond

Update: return trip by Ryan and Ryan went very well. The previous tech accidentally shut down a bathroom (simple miscommunication) - Ryan & Ryan fixed it and redirected the direction of the flow so occupants will be more comfortable - they also made sure to double-check all the vents before leaving. Very professional and respectful techs and we are considering establishing our annual maintenance agreement with A-Star.A-Star / Wilson collaborated on the relocation / replacement of our hvac system (including ductwork) and subsequent warranty work / service calls. Our home has some air circulation anomalies that have been difficult to resolve and we’re still working out some issues (hopefully resolved with today’s visit), but I will say that Moses (sales/planning - A-Star), Carlos & team (installation - Wilson), and Jose (service calls - A-Star) have all been very professional - showing up on time; showing respect for our home by wearing booties, using careful motions when setting up stepladders; showing concern for our animals’ safety by making sure doors and gates are not left open, etc. Also good to note is when we had to call on an independent hvac tech to check on some things that A-Star could not immediately check (we couldn’t wait due to guests coming) and he said their equipment installation was among the better installs he has seen, so that was a huge comfort. (The only reason for four stars is that we never received our new evap coil manual even after several requests, and we did not receive any basic training on the use and care of the new system - it has been frustrating not knowing whether a perceived problem is worth scheduling a service call or is just operator error.)

5 STARS! Nick, Able, Carlos and Jorge and all at A Star have been phenomenal! We cannot thank them enough for the service, install and quality workmanship! Just a pleasure to work with you all!..thank you!!!!

Quote and service same day. Crew was very professional and polite. Highly recommend this company for all your plumbing and A/C needs.

Great service. He gave me a good tip on how to use circulate them warm air more efficiently throughout the house! Thank you so much! It made a world of difference.

Excellent service, knowledgable, and do offer honest options and opinion. Price somewhat above average, but don't shop just for the price. They are always on time and have parts on hand. The technician was not pushy on making sales.

Great service on the inspection of the existing HVAC system and attic conditions as well as an informative quote.

I loved how quick and professional he expedited his work and resolved my problem. I would recommend ASar to anyone needing a:c are heating repairs

Came in, did a complete review. Tested the HVAC and thermostats. Very happy with the service.

Thank you for making my life more comfortable by seeing me as soon as you did and getting my A/C unit up and running. I’m truly greatful. Jose is super nice guy and knows the business.Thanks

Jose did an excellent job! He was professional, prompt and very thorough explaining our A/C system. Thanks so much!

We had a water leak in our wall. Tyrone was here quickly and did a great job. He left the work area clean and he was extremely polite.

I called these guys a couple of times and I had nothing but positive experiences with these guys. The people are very knowledgeable, do a great job, come when they say they're going to come, friendly, and are reasonably priced. These are the only guys I go to with AC issues.

Came out to do some repairs on my system. The technician, Justin J. Holland, was knowledgeable and courteous and did a great job overall.

Misael came out for condenser unit shutting off. He diagnosed quickly and corrected the problem. I will always ask for him in the future. He is a excellent technician.

Great, professional on time service. Plus donations to Make a Wish! I love companies that give back!

Justin Holland was awesome. Very patient and thorough. Explained everything well and was a total professional

Technician was very professional, knowledgeable, and efficient. I’d highly recommend using these guys for anyone needing AC repair.

A Star? Give it a gold star!
Very prompt, professional and helpful. Schedule was between 8-12 and he was here at 8. Took his time to make sure job was finished properly and working.

Waiting on a few more quotes to make my final decision, but Koyt was very professional and answered all my questions.

Excellent service. They came right away and provided efficient service and peace of mind. We have used them before and will definitely go to them again im the future for any AC needs.

Outstanding service. No pressure from salesman. Just had them out for a quote. But I would do business with them moving forward.

Sergio was great! Fixed the original problem plus found another leak we didn't even know about and fixed that, too. Left hardly a trace he was here.

They squeezed us in on holiday weekend. Lucas was fabulous. Honest and concerned about giving us help with little cost. On time. Clean. Professional. Outstanding service.

Vincent was very helpful and thankfully found a problem and provided the remedy the same day! It is great to have someone to trust and take care of us!

Our thermostat went out and we had to leave for the airport later that day. Jose came out and fixed it promptly and professionally. A Star understood our dilemma and helped us make a stressful situation, very easy to fix.Ken and Torie HardeeHickory Creek,, Tx

Our technician (Edgar) was extremely professional and honest.
We used AStar for the install and routine maintenance for our system.

Technician was very courteous and knowledgeable. Arrived on time

I got quotes from two plumbing companies and A Star was much less than the other company. I went with them and they did an excellent job. I would recommend them for sure!

A Star is an awesome company if you want your problems diagnosed right the first time. The are prompt and deliver excellent repairs. I would recommend them to all.

Ryan was great. Fair, explained everything, and gave options. Expensive repair but pricing was competitive. Great company...used them for years.

Great company. Fast friendly service. Prices are very reasonable. Plumber Thomas does reliable work and seems very knowledgeable.

A Star Heat & Air is a very outstanding company. Louis was an excellent technician and very knowledgable, and courteous. He answered all my questions in a professional manner.

Unfortunately, they only provide 4 hour windows for appointments, and only between 8a-5p during the week. They also claim to call you 30 minutes before a technician arrives, but both times it was about 15 minutes, and was also outside the 4 hour window.

Luis was professional and knowledgeable. My repair was finished quickly even though parts had to be ordered. Great job!

Sean was very good and helpful.

Jeremy, Sergio and team were on time, courteous and worked to solve our issues. I would recommend and will look to utilize their services again.

A Star exemplifies excellence in its professionalism and customer service. Every technician in our experience was very courteous and highly knowledgeable. I highly recommend.

Choose another company primarily because the tech punched a hole into my unit large enough to put my hand through. Only a year warranty on a used unit.

Adam was amazing. Super professional prompt and polite. Adam was able to help fix my issue and was very informative.

Thay did good job ??

Justin Holland did a fantastic job. Very knowledgeable and helpful. Because of him I would recommend A Star for service!

Akuri was personal, professional, explained suggested service's . Very pleasant experience.

Koyt knew what needed to happen, gave us options, and their team had us back up and running in one business day.

I made a great choice to use A Star. Each person I spoke with built my confidence and validated my
decision.

I liked the way they didn't give up until they found the root of the problem. Once identified, they immediately attacked the issue. This situation also revealed more areas I need to attend to for safety purposes. Thanks guys for fixing the problem.

Please with the visit and explanation of all services and need of repairs

Jamal was the best tech we have ever had.

Carlos was amazing. Knowledgeable, quick and very professional. Will save company information for any other issues that arise.
Thank you.

I called in the morning. They came out, found a leak, explaining that my air conditioner was real old. By the afternoon they had a whole new unit in place. AMAZING Job!!!!

Very fair & honest. Worked with me to understand the problem, what caused it & discussed the options. They then performed the replacement/repair that same day. Would definitely recommend A-Star.

The gal that answered the phone was most pleasant!The technician was able to arrive early and helped me with some advice on my a/c unit.I’ll definitely call them if I need help. ????????????

Was quick service and corrected my DIY repair correctly! Best part of the service is that you can track the tech over google maps so can see exactly when they will arrive and a picture of the technician you should see

This Company and Mr. Cruz are the real deal, I’ve dealt with a couple of plumbing companies and none of them even came close. Keep up the great work, the name matches the service.

Awesome customer service and the techs are knowledgeable and friendly! We’ve had Christopher multiple times in our home and he is the best!

I had inspection done to locate a foul odor

Super professional and very personable. They made it out the same day, addresses the issue quickly, showed evidence and got the ball rolling on a solution. Much appreciated.

Edgar, the service technician was very professional who treated me as a customer who wanted the issue resolved. Edgar answered all my questions and call concerns about my heating issues.

Christopher and his co worker are very knowledgeable and helpful. I'm a first time home buyer and they shared a ton of knowledge and were very helpful.

A Star was very informative, fair, and competitive in their pricing. Their technicians were courteous, knowledgeable, and did not make me feel pressured.

The technician was able to help fix my issue. And they were informative about when to replace my filter.

Sergio and his partner were great. In and out and I had a new garbage disposal that doesn’t leak. Thank you!

Appreciate the Astar team for accommodating us for emergency appointment as our A/C stopped working .. couldn’t have asked for more than stopping by to take a look at it

Jose is a wonderful young man. He actually listened to what I told him about the present and past problems and was able to find a solution. I highly recommend him.

Did a very good job. Put booties on, which I much appreciated. Advised insulation, which I might do as well. Checked my A/C and furnace. Very nice and friendly.

Gave me an offer on a new a/c system. You came in second. Thanks for the estimate. Vincent was fast and gave us the second best offer.

I made my appointment between 1-5 and I got a phone call giving me a 30 minute heads up. Ryan showed up and was very pleasant.

Great job! Knowledgeable and efficient.
We have been A Star clients for a number of years. Same great service! Thanks, Jose.

Very professional, great communication, we felt great with our decision to sign up for their services

Great service, honest pricing. Quick but quality work!

They found the problem and replaced the broken line.

Ryan did a great job. He got right to work and was done before you know it. Very polite and neat.

Justin J. Holland was doing an excellent job. He explained the problems found in my system and gave me the options to fix it.

Great pre-service communication via text & email. Technician was nice guy and did good job. Recommended!

Love this company!
They are soooooo easy to work with - from the Courteous office staff to the Very Professional Technicians.
Highly Recommend!

Showed up right on time for the appointment to give me a quote on an ac system replacement. They were my best quote.