Description
Frymire Home Services is a professional heating, cooling, and plumbing company. Frymire specializes in the installation and maintenance of air conditioners, furnaces, water heaters, water filtration systems, and indoor air quality systems. Since 1950, Frymire has been serving customers throughout Dallas, TX, and the surrounding communities. Frymire Home Services stands apart in the industry with their unique EASE Comfort® program in which customers can lease a high-efficiency HVAC comfort system or water heater for one low, monthly payment while never worrying about repairs, maintenance, or filters for the life of the system.
SERVICES
A/C preventive maintenance, A/C system maintenance, A/C system repair, A/C system vent cleaning, Cleaning, Ductless heating & A/C services, HVAC duct & vent cleaning, HVAC duct & vent installation, HVAC duct & vent repair, HVAC system maintenance, HVAC system repair, Heating system installation, Heating system maintenance, Heating system repair, Install AC, Install thermostat, Installation, Repair HVAC, Thermostat installation, Thermostat repair, Air Filtration Systems, Camera Inspection, Clogged Toilets, Duct Repair & Replacement, Emergency Plumbing, Gas Piping, Heating, Plumbing, Reverse Osmosis Systems, Routine Maintenance, Water Filtration Systems, Air Conditioner Replacement, Bathroom Plumbing, Bathroom Plumbing Clogged Toilets, Emergency Plumbing Repair, Hydro Jetting, Kitchen Plumbing, Repiping Services, Slab Leak Detection And Repair, Sump Pumps, AC Repair, Air Conditioning Installation, Air Conditioning Maintenance, Indoor Air Quality, Drain cleaning, Faucet repair, Garbage disposal installation, Garbage disposal repair, Plumbing leak detection, Plumbing pipe repair, Sewer repair, Shower repair, Toilet installation, Toilet repair, Water heater installation, Water heater repair,
Reviews
Frymire was recommended by two of our neighbors and we were very pleased with their service. Our technician was very knowledgeable and explained what was going on with our furnace so that we could understand. He was quick and efficient and provided options to fix it, the cost, and the time it would take.
I needed someone to check my gas fireplace for a leak. Other companies wanted to schedule an appointment over a week out. Frymire called back immediately and scheduled for the same day. They sent a message with a picture and brief bio of the person who was coming to my home. This is a fabulous security tool! Lane was very courteous, knowledgeable, and professional. He showed me everything and explained what he was doing as he went. Once the problem was found, he gave me options of how it could be repaired. There was absolutely no pressure to do the pricier option. He answered all my questions and made sure I understood everything. I don’t know how their price compares with other companies for this specific problem, but it seemed very reasonable for the work done. I will definitely use this company again for other problems as they arise and highly recommend them to anyone who asks.
We discovered a sewage block in our pipes. Gilberto and his crew came as quickly as possible. Their reaction time was fantastic. They were thorough with figuring out what was happening and then quick to repair. He and his crew were friendly, professional and very caring about our job. We would highly recommend Gilberto and his crew!!
James Mann did wonderful job! He came in on time, identify the leaking quick, did professional repair and test, explained things clearly, provided great suggestions! Frymire not only sent txt message to customer but also called and updated their arrival time. It was a happy experience. I will use and recommend Frymire in the future.
Jessica Hill
4 months ago
Chance Cooper did a wonderful job. I had my baby sleeping in the living room and he was very respectful and got us taken care of without waking him! He knows what he's doing and I definitely would recommend this company to anyone that needs a plumber, because of him!
Since my previous review (below), I have been in touch with Frymire who has made it a priority to correct any misgivings and miscommunications. I must say, that in spite of the sales guy, that they do have good staff members. If I had dealt with Omar from the beginning, this would be at least a 4 star review, instead of a 3 star review. Thanks Omar!I am now only waiting for the accounting dept. to validate my Energy Star certification that comes with the heat pumps I received. I don't know what the hold up is.New federal income tax credits are available through 2032 to lower the cost of energy efficient home upgrades by up to 30 percent. Improvements such as installing heat pumps, heat pump water heaters, insulation, doors and windows, as well as electrical panel upgrades, home energy audits and more, are covered by the tax credits and can help families save money on their monthly energy bills for years to come.(PAST REVIEW)DON'T DO IT!After being over charged $30k for two heat pumps, I'm now paying more than double in electric!First the salesman (Chris), came into my home making all these promises about how efficient these systems would be, and how the deal I was getting was great value. (I've now priced matched with other companies, and this was all lies) He even told me he would be their every step of the way, seeing my apprehension with spending this kind of money, when a traditional install would be more than half the cost.I HAVEN'T SEEN HIDE OR HAIR OF HIM SINCE HE TOLD ME THOSE LIES. I texted Chris to let him know the installation was sloppy and was done inefficiently. I was told by the installers, the receptionist, and by Chris that someone would contact me about this debacle. 3 months and I haven't heard from anyone. THEY EVEN INSTALLED RETURNS NEXT TO MY FIRE EXTINGUISHERS!After receiving three $800 electric bills, I am now reviewing my contract with Frymire; I WANT OUT OF THIS NIGHTMARE!
Melissa Waggoner
7 months ago
The two technicians that we have used have been wonderful! I had a not so pleasant experience with the sales team today. Sales tactics are extremely pushy trying to sell me the biggest and most expensive unit possible. I requested a quote for a less expensive unit and explained that I am looking at several quotes. He told me all the other companies will not install units correctly. I requested a different salesperson and have been waiting on a return call since midday. Very disappointed!
Chris Anderson
a month ago
Frymire are decent and honorable plumbers and AC repair people. The maintenance plans are affordable and the recommendations that they provide are reasonable. I like the fact that they call ME to come fulfill the maintenance contract! Ever courteous, their plumbers have helped me greatly when another plumbing company took advantage of us. Thanks for being awesome!
Laurence Mitchell
3 months ago
Tank-less HW heater hadn't been serviced in the nearly 4 years we've owned this house. House was built in 2015 so quite possible it hadn't ever been serviced. Lane made a recommendation that we accepted to flush it out with a descale and that turned out to be the right call. Although a bit more expensive than the standard vinegar treatment, you get what you pay for and piece of mind with a fully serviced piece of equipment is priceless. Lane was excellent, professional and explained everything along the way. He shared process photos and has a bright future ahead of him as a master plumber.
Hank Dolworth
2 weeks ago
My seventeen year old water heater failed and I needed help fast. I generally don't hit the first link in Google, but this time I didn't have time to mess around. So I hit the first link They responded quickly and a technician was at my door in less an hour. Initial troubleshooting revealed my worst fears, time for a new water heater. Luckily I was able to get the money, and Frymire completed the installation same day. Professional, cordial, timely. Thanks Frymire!
Cathryn Calc
5 months ago
They are a great company. Spencer visited us today for our maintenance and he was wonderful! He took the time to explain everything and answered all my questions! He did such a great job! Thank you!
The Styled Life with Chelsea
4 months ago
Jose was very nice and respectful and he was extremely accommodating too. Also, a good communicator. Frymire always has the best technicians well-versed in their gig!
Callie Fisher
4 months ago
We had no hot water and needed someone out quickly due to the water heater leaking. A technician came out in a timely manner however he was rude and wanted to charge us $2400 to replace our water heater. Next day we got a second opinion and it was just a leak in a pipe, only the pipe needed to be replaced. Thankfully we didn’t listen to this company’s technician or we would’ve wasted our money.
Max did a great job, quickly fixing a major leak and then coming out again to install a new tankless system and circulating pump! He was prompt, knowledgeable and efficient! I will use Frymire for my plumbing needs in the future!!
Faizan Mustafa
9 months ago
I found Jose to be quite professional and courteous. He eplained to me complete details on what the problem is. Our capacitor and connector was burnt. He let me check the readings and verify that it was burnt. He answered all my questions with patience and gave me options to repair and suggested preventive maintenance options. I am happy and satisfied with the service,.
I had the AC scrubber installed, Ivan has done an excellent job on current and previous visits I am extremely happy with his knowledge and experience, will definitely recommend his services to friends and and neighbors.. I will definitely keep him as my service tech in my future services!!
Very happy with how professional and courteous Danny Wilmore was today when servicing our a/c unit. He was efficient and arrived with the part we needed. You definitely are blessed to have him on your team, Frymire!
Service Technician, Lane Jobe, came out and did a quick assessment and fixed my faucet quickly. He was very friendly, knowledgeable, and extremely professional. I was very happy with the service he provided.
Jose Hernandez was here on time! On a day after Christmas where availability is a big concern. He was very professional and warm. Put me at ease with the detailing , showed how thorough he was. He solved the HVAC issues in less than 10 mins. Have a good overview of the current system and its state of affairs. Overall very satisfied. They ensured us warm air for the chilly days ahead.
We’ve had issues with our shared drain line in our condo complex getting clogged on a regular basis. I called for an emergency service on new year’s eve and they showed up in 10 minutes. They explained our issue and gave us advice on how to avoid the problem next time. The price was lower than any previous plumber we’ve called. Very professional and excellent service!
Joel Crisalli
6 months ago
Called Frymire for a clogged kitchen sink. Was given a time of 1 to 3 PM. Received call changing time slot to 3-5 PM. Plumber appeared about 6 PM. I had understood that their price options were $93 to clear a drain line or pay a visit fee of $79 and, if hired, Frymire would credit $50 toward full repair price. The plumber, Angel, looked at the sink and without further examination said the price to repair would be $29 plus $316.00. And that was only for the sink, not the entire line as implied by the $93 offer. Invited him to leave and refused to pay for any visit.Our feeling that this was bait and switch was confirmed by the fact that our usual plumber fixed it the next day for $159 total. Will not use Frymire Services.
The customer service was outstanding, by Jose and Josh. “I was so pleased with the service I received for my home. They went above and beyond to help me understand the work they did. I was very impressed with the quality of work I received from Jose and Josh.
Pauline Robertson
4 months ago
Danny was very professional and efficient. He checked our system and identified items needing attention, showed us photos of those areas, and proceeded to make the necessary repairs. He was pleasant and thorough during his entire visit.
Alexandra Slezak
5 months ago
Professional, efficient and great attitude. Came next day to take care of an exterior faucet leak. Lane is a great tech. Highly recommended!
Riley Herndon
2 months ago
Excellent service! Very prompt and efficient! Frymire is my go to for anything AC or plumbing related and have been a member since I bought my home. Highly recommend them!
jacob barthel
a month ago
Frymire and my tech Ben were the epitome of excellent customer service. The whole process was painless and Ben new exactly what was wrong, and even took the time to explain while he worked. Highly recommend!
Tony Valentino
2 weeks ago
Had Frymire come out to repair an outdoor faucet that was leaking and also to backflush my tankless water heater. They arrived on time, were friendly, explained everything, and did the job quickly and professionally. Tough to find a good plumber, but I highly recommend Frymire.
Christopher Boyle
2 months ago
The Frymire team was extremely responsive and professional in responding to my need to replace several bathroom faucets, two outdoor spigots, repair a leaky toilet, and perform maintenance on my water heater. The technicians were very knowledgeable and did an outstanding job of keeping me informed of their progress. They also took time to educate me on the necessary maintenance steps required in the future. Very pleased with their efforts to complete the work in a high quality manner.
CrustyOldDog
2 months ago
I have used Frymire since 2000. They may cost a little more, but remember you get what you pay for! Praimesh did a great job for us today, we had 2 electronic air purifiers installed into our HVAC, fast, courteous, knowledgeable and good work, because I do grade :).
Wendy Martin
4 months ago
Ivan did a great job inpesting our furnace. He did a heating tuneup, check filter andCleaned flame sensor, checked blower motor wheel.I would recommend him to come back this summer for the AC.From, Ted Martin
Tiffany Ingram
4 months ago
Don’t often write these, but had to do something to warn others. Gave this company a chance to redeem themselves after a previous employee took advantage of my father with dementia (the previous employee came back after being fired and claimed to still work for the company, promising warranty’s and etc.). Went well for a little while, as I’m sure Thomas was scared of a lawsuit. I had heard we were not the only family this previous employee had scammed. However, after giving this company MANY chances to make good- they failed. Repeatedly. For example, when they found the previous employee hadn’t put a water pan under the water heater he installed on the roof, they said we needed one. So they installed it….but everyone on the three person team forgot to seal around the hole they cut on the exterior exit of the roof room for the drain pipe….simple silicone….and then it rained and caused thousands of dollars worth of damage to brand new garage. But the company put it on their insurance and outside people got it fixed…in time…and not without difficulties on our part and no help from Frymire- they just handed us off. So many things have happened it’s ridiculous. Multiple times, I have been able to fix simple things they did not or before they could. We were told it was “time to get parts” or “store closing for parts and too far away” or “have to order” or told the problem was bigger than it was - yet I was able to find the same parts, the same day, and get it done myself…..saving $700-ish dollars just this last time. (Fyi all this was so my elderly father with dementia could take a warm shower in the only shower that’s set up for him safety wise- which they knew.)Have had numerous other plumbers out in the recent past to check their work or get other opinions, and thus finalized my gut feeling about Frymire.I’m extremely disappointed. Even after I gave them a chance to redeem themselves. If you need any work done, call me! LOL! But definitely don’t call Frymire. Karma is a………they will get theirs. Please save yourself from the trouble though.
Courtney Cleveland
4 months ago
Mark got me a new hot water heater quickly (I only went without hot water for 12 hours!) and efficiently. He was super professional and did great work!
Replaced toilet seal, lockdown bolts and moulding. Lane was our repair technician and he does a superior job as we have used him on more than one occasion. Frymire, as a company, has experienced personnel and are always courteous and efficient. I would not use anyone else based on their past services at our home.
Sharon Holland
3 months ago
I have used Frymire for 15 years. The service technicians are quality techs and customer friendly. The work is always high quality. They are always professional and respectful.
Alex did excellent work and showed me the problem, explaining the repair and how to avoid the same problem next time a freeze hits. Great value for the service performed and highly recommended. A+++
Minh-Duyen Nguyen
3 months ago
Asked Frymire to stop by to provide an estimate for replacement of the cast iron drain line in our crawl space and front yard to the city line. They quoted $36k. We’ve gotten 5 quotes. This is $9k-11k more than our next highest quotes ($27k, $25k) from 2 other large reputable plumbing companies. My husband and I work hard for our money. We don’t appreciate being fleeced.
Jose was very helpful, diagnosed the problem (user error) and was great about helping me out. He is a true asset to your company and I appreciated him having everything I needed, and I even learned something new.
Liliana Williams
2 months ago
Brian was great. He explained everything in terms I could understand and was not pushy by any means. He also was very respectful of my home and time.
K Componation
2 months ago
He showed up on time. Max did a good job checking on the heating system even showing me a photo of the inside of the ducts. He also fixed the thermostat background light that continuously shone bright light 24/7, so now its off. Very happy.
Situation was urgent because guests were set to arrive over coming weekend and sink was leaking. Frymire were efficient and professional and Ben was awesome, I was lucky to have him provide service !
Would call them again for a plumbing emergency…..
They wanted to charge me $450 just to install a shower knob. Crooks!
William José Cunningham
2 months ago
Chance Cooper and his partner were terrific. He was knowledgeable, courteous, and skilled at his work. All work work was done with a minimum of disturbance, and this was a big job.
ALH Northpointe
4 days ago
Bryan was very knowledgeable, friendly, professional and efficient. He did a great job and I recommend him and Frymire without hesitation.
Thank you for sending Angel Gomez to care for my yearly servicing of my hot water heater. Angel arrived at the promised time. He was able to answer all my questions and concerns. Mr. Gomez has excellent Customer Service Skills!
Carleen McIntire
a month ago
Aaron did a very good job. He is very nice and polite when I need help I will call and ask for Aaron to come out which you will be out Monday to fix a leak and I appreciate it and thank you very much
Garret and Jose did a wonderful job. They checked everything out and explained what they were doing. They were on time professional and courteous. I would gladly use them again. Thank you very much.
Very knowledgeable -- was able to identify the issue quickly to provide a plan for resolution. The work performed was excellent and my issues have been professionally resolved!
Henry Thompson
3 months ago
As with previous visits, I am (was) very pleased with Trevor West's attention to detail, professionalism & attitude. I will continue to use Frymier Home Services for my HVAC & water heater service. 5 Stars!!
Mahjoub Abdelgadir
a month ago
Jose and Jonathan did a great job troubleshooting my ac systems issues. They replaced the filters and provided good information on required and recommended parts maintenance. They were professional and friendly, and showed numbers and pics to explain their recommendations, without any hint of a sales posture.
Tony Toporek
2 months ago
Garrett was awesome. Very professional. He explained everything ahead of time and did a great job with the repair.
Doris Sanchez
3 months ago
Yearly maintenance on our tankless water heater. Benjamin was very nice and knowledgeable about what he was doing. He arrived right on time and was able to explain everything to my husband in Spanish, which was a plus.
RYAN WILLIAMS
2 months ago
I called them out and Brian showed up to detect a leak at my house. He said there was a leak in my living room, had him check it twice to make sure and he was adamant that it was in this area. He supposedly checked all areas of the house but I didn’t not see it. Charged me $600 for this so called leak detection! Called my plumbers out to dig a 25 feet tunnel from the backyard to the living room and no leak was in that area!Called another company to do the leak detection and there was a leak in the hallway bathroom by the toilet/tub! What a waist of $600 and money spent to pay for a tunnel that wasn’t even needed!
Venugopal Bachu
5 months ago
Mr angel was great. He was knowledgeable, efficient. He is a great problem solver and fixed our tankless water heater. A 5 star for his ability and service
Jill Papenthien
5 months ago
Gilberto and his helper were on time, very professional and friendly. He explained every step of the installation ahead of time. They cleaned up afterwards completely. We are very happy with their service!
We had a leak in the yard. They came on a Saturday and got everything taken care of. Couldn't have been nicer or more helpful in a stressful situation!
Jeff Frazier
2 months ago
Called and received same day service… Garrett is an excellent technician and explained the problem, repair and preventative measures to avoid another call. The price for service is higher than expected but otherwise very good service.
Susan jarratt
a month ago
Ben was friendly, punctual, and professional. He explained everything that he did and why. He was very helpful and even brought some treats for our dog! He gets 11/10
Ron Hargrove
3 months ago
Brian did an excellent job, start to finish. Very professional, knowledgeable, courteous and kept us informed every step of the way during the project.
David Heimer
3 months ago
Praimesh of Frymire did a great job for us! He showed up on time, explained what he was going to do, and quickly and thoroughly inspected our systems. He gave me clear options for going forward. Great job, and one of the many reasons I like working with Frymire.
These guys were awesome!! I had several issues and they came up with several solutions and worked with me on them. I immediately felt comfortable with them and really enjoyed working with them.
Roberta Karpenko-Caywood
a month ago
Danny W. was early, scheduler called to verify our availability, on time, completed work, maintenance as scheduled, informed & provided us w/ written fees for additional services available/beneficial to maintain & maximize our systems performance. Thank you Danny W. for another year of great service w/ Frymire. Cedar Hill
After ARS cancelled on me, these guys were there 30 minutes after I placed my call. Unbelievable response time. Garret was THE BEST plumber I’ve ever worked with. Professional and an incredible attitude, especially for being on call! Would give him 6 stars if I could. I will not be going anywhere else for plumbing in the future.
Connie Heise
8 months ago
Scheduled a maintenance check for our AC - Nothing wrong, but after a summer of heavy use and knowing the age of our unit, we wanted information about how it was holding up. Jose was terrific - professional, thorough, and very informative. He broke down the information and translated it so it was easy to understand and showed how it applied specifically to our situation. We are figuring out whether to do some repairs or replacements and he gave us great information for making some big decisions. I really appreciate the skill he showed, both in his understanding of AC systems and in dealing with customers.
Ben was very professional, explained everything clearly and did a great job! I would recommend Frymire to all my friends and family!
Benjamin Alamendez of Frymire is a wonderful representative of this company. Not only was appointment scheduled for the same day, Benjamin arrived on time. He was courteous, professional and kind. He fixed the issues in record time and I have no complaints at all. I can not think of anything that would improve the service. Very thankful!
Kathy Clarson
9 months ago
Trevor from Frymire was great ?? Called us in advance to let us know his arrival time. Was very courteous and professional. Was thorough in his explanation of the problem, the options to fix it, the cost, the time it would take, and what option we would like. After completion, the payment process was seamless, invoice for records sent quickly, and he left the box from the replacement part needed with date and warranty term written on it for easy reference. Trevor’s attention to detail was impressive. He is a great reflection on, and ambassador for Frymire.
Daniel was efficient and professional in my seasonal maintenance call today that in addition involved a warranty repair and small additional repair on my HVAC system. He explained in detail the issues and his repair work. As always great service!
Chris was on time, professional but friendly and very knowledgeable. He explained what we needed to keep our A/C unit running well at some point in the future but was not all pushy. We have used Frymire for years and trust them to do a great job.
On contract. Every 6 months without fail. Great people. Always updating on estimated arrival times.
Marino Rebolledo
7 months ago
Prompt reply to our request for services. A very knowledgeable and professional technician ready to take care of the requested service. Pricing for labor and parts was reasonable, Warranty provided is for 1 year.I highly recommend Frymire Plumbing Services and their wonderful tech MR. GARRET GALICIA.
All my questions were answered to the point of understanding how my system works. I love the idea of leasing the equipment with a buyout.
All of your technicians were great. However, charging me to have the technician restart my water heater was wrong. It should have been part of the whole deal and besides asking that amount of money for a simple switch to be turned on was taking advantage of your customer. You’re getting greedy!!!!
Zaul is a polite young man. He arrived on time and promptly went to work. He clearly explained everything that I needed to know. I highly recommend Frymire. They employ quality technicians.
Spencer is a great technician. He inspected our HVAC system for presence of mold, which he found, and then he gave us several options on how we might wish to proceed. We are still deciding what to do, but Spencer was really good about explaining what he found and also explaining the various options. Very pleased, will do business with Frymire again!
Kenneth Miller
8 months ago
Nathan is incredibly professional and personable. I will be using Frymire again, specifically with Nathan working the job, for my plumbing needs. He discussed everything with me so well and I am confident in his expertise and comfortable with his explanations.
Moody Meixner
6 months ago
Richard was pleasant and easy to work with. He was knowledgeable and answered all our questions. This company has been great to work with over many years.
Bryce Kopidlansky
7 months ago
Garret and Steven were at my house for the final inspection of the water detection/repair job that has been ongoing for a couple of weeks now. I feel like they have become family since they spent so much time helping us find our slab leak and repair the busted pipes. It was a big job, but they were professionals from start to finish. I cannot thank them enough for the hours they put into making sure Mark and I were completely satisfied with the repair job. I look forward to working with them (and Frymire) in the future on any other plumbing projects that may arise! Sheri K.
Donna Parker
2 months ago
Lane came to service our tankless water heater. Like all Frymire repair folks he was friendly, courteous, and patient when sharing their findings . I have always found Frymire to employ exceptional repair folksWonderful customer service from the start. I appreciate the call noting actual arrival time .He left all service areas clean and was helpful with my questions regarding improvements. Trevor was thorough in his explanations and had other customer attic pictures to show me where insulation improvements will be made. I will definitely request TrevorFor my spring check-up
They did a great job. Friendly,Professional, good technical support. 5 Stars ??
Spencer came to our house for a fall season check-up of the heating system. He’s respectful, knowledgeable, hard-working, reasonable and friendly.. He’a been here twice and I plan to ask for him by name, in the spring, when we get the AC check-up.
Brian was awesome. He went much further than unstopping the clog. He did the reason for the clog. He spent a lot of time and It was a Sunday afternoon.
Jeff was very professional, efficient, respectful and did a good job. I highly recommend their services.
Rene Edwards
6 months ago
Con artists who work off commission. It took me over a year to leave this review because I was traumatized by my experience with them. We had a simple issue that they fixed but didn’t tell us they fixed it while acting like they don’t know what is wrong, all the while keep charging us more and more thousands of dollars to keep figuring out what is wrong. Eventually told us we need to repaired the main line and redo ALL the plumbing in our whole house we just moved into that will cost 30K. Meanwhile we get a second opinion of course and this other master plumber said that he doesn’t see a back up anywhere and everything is draining fine. When I tried to call off the job the employee and his manager wouldn’t back down and still tried to talk us unto a whole new plumbing system. I had to literally beg them to leave because they wouldn’t take no for an answer. This company took advantage of the fact that we just bought this house weeks prior and went to town with scare tactics to the nines.
Cindy Marie Judy
6 months ago
Praimesh Ganesh handed me his card so I could verify he was the technician that was supposed to come. He was very professional and efficient. He took is time to do a thorough job of checking everything in the unit. After he was finished he explained what he did then asked if I had any questions. Thank you, Praimesh Ganesh, for a job well done!
Mr Hernandez was very professional, efficient and resolved our maintenance concerns effectively. I highly recommend Frymire and Mr Hernandez as their service was exceptional.
Edward Frazier
2 months ago
Brian showed up on time, accurately diagnosed the issue, and replaced the cracked pipe in an hour. I would recommend him and this company to anyone.
Nathan helped me with installing pressure reducing valve and shutoff value. He was great at answering my questions and prompt with all his communication and actions. Great job overall.
Jose did a wonderful job assessing what was wrong with my HVAC system. He was on time and very professional . I can always trust Frymiere to do a good job. They also have a great warranty system
Aaron Miller
7 months ago
Do not use them for any kind of repair. Showed up late, forgot a tool they needed, and refused to listen when I said what repair was required. Paid money to have the plumbers sit on hold for hours. Instead tried to sell an $8000 fix for a problem that was fixed with a $20 part. Will never use again and will let everyone I know to avoid Frymire.Adding on to this review since I was told I was getting a refund on my service. It's been more than 3 weeks and it still hasn't been received adding yet another reason to avoid this company.
Allison Frantz
6 months ago
Brian was great! He was so helpful and informative. I enjoyed working with him! He was able to fix my problem and give me solutions for the future!
Patti Koning
7 months ago
Frymire's plumbers did a great job for me: they sent Chance Cooper out within an hour of my emergency call to stop a leaking water heater, and Jose Garcia came out with his assistant the next day to install a new one. They were both very efficient, knowledgable and friendly. Thank you, and I will call you again when I need service in my home!
Hannah Wulz
10 months ago
Jose helped us out when our AC unit quit working in the middle of July in the Texas heat! Jose was an incredibly knowledgeable, and efficient professional who walked me through our repair/ replacement options all while keeping his cool in 109 degree weather. Frymire has been an exceptional company to work with that is only exceeded by their professional staff. We have had several Frymire professionals to our old house over the years, and every single one has been incredible. Thanks again Jose!
Always responsive, always on time. I have twice yearly maintenance on 2 HVAC systems and the water heater. If I ever have a problem, they respond promptly and fix the issue the same day.
Elizabeth Willis
a month ago
Ivan and Calvin were not only considerate, professional, through, and caring, but compassionate. I know I am in good hands.The follow up appointment was just as wonderful as the first. I cannot thank Ivan enough. How I appreciate all of his care and thoroughness. What a blessing.
Rob Thresher
5 months ago
Frymire’s service technician, Angel, was great to work with. He’s very knowledgeable, customer-friendly and has a great attitude. Will use Frymire again when we need additional services.
Afsaneh Farhadi
10 months ago
The service was excellent from the moment we called to the moment Jose and Enrique stepped into our home. They were professional, courteous, and fair in their price. They explained every step, showed us the issues, and repaired the unit. We will definitely recommend them.
Mark Wiseman
8 months ago
Richard did an amazing job and was thorough. He went above and beyond with explaining and helping me understand what to keep an eye on as a homeowner. He told me everything he noticed and what he looked for. Frymire has my business for life with exceptional employees like Richard. Experience was so good I have them coming out to service my other property.
Ginger Glass
17 hours ago
Great company for HVAC, plumbing, etc. Have been a loyal customer for over 10 years now.
Jimmie Devault
3 months ago
Brian is very pleasant, professional, and thorough in his work. I am 100% satisfied with Brian and Frymire.
Val Garcia-Tufro
2 months ago
Lane was very helpful in changing our water tank. The service was quick, and efficient. Lane was very helpful in answering all of my questions.
Donna Kaminsky
6 months ago
After finding sewer water coming into our bathroom I immediately called Frymire, they rearranged schedules and were out quickly. I am not being overly dramatic to say how disruptive and disturbing it was to find the cast iron pipes under our 40 year old house had lost their slope, became clogged and no longer drained into the main sewer line. They had to be replaced. The Frymire team recognize the impact of the invasive and expensive repair but were professional and I came to trust them implicitly. I highly recommend Frymire.We later had problems without water heater and Ben arrived to fix the issues and did a beautiful job!Life became even more interesting when our AC went out shortly after the sewer lines have been replaced; there was no one I trusted more than Frymire, they did not disappoint. Once again extremely professional and knowledgeable. The team was outstanding!After the AC had been installed, DJ came out and cleaned the ducts. I’ve had ducts cleaned before but never, never to the extent that DJ cleaned our ducts, there was stuff that came out of our ducts that had been there probably more than 30 years.As much as I appreciate the good service and value that Frymire provided I truly hope this is the last review that I will leave at least for a while!!! However, if I need any additional HVAC or plumbing work done I will definitely call Frymire.Edgar and Omar came today to wrap up a few things and they did an excellent job. They were on time and responsive to our requests.
Michael Moulden
3 months ago
Professional and on-time. Our new HVAC system has been working great. Ivan G. just completed our first heater maintenance and follow-up call. On-time, professional and answered all questions.
DO NOT USE THIS COMPANY! THEY WILL OVERCHARGE YOU AND STILL LEAVE ISSUES!0/5 stars. Do not recommend.I called Frymire to address several plumbing issues in our home. They sent a plumber who quoted us $1200 to replace the flaps and valves in the tanks of two toilets. He then also quoted us $550 to snake a shower drain. Their plumber tried to justify the cost of the toilet repairs being that high by saying we were essentially getting a new toilet except for the porcelain.Additionally, our master shower had lost pressure and he said replacing the cartridge behind the handle would be $430. We did have him replace the cartridge because he told us it required a specialty part. However, after he did that there was still no water pressure and he told my husband that it must be an issue in the pipes and left.When I contacted the company again to say the issue had not been resolved the person I spoke with said that in order to have someone come back we would have to pay another service fee that wouldn't be waived unless the next plumber who came to do the repair deemed the issue to be with the work that had already been done.My only positive comment about this company is that both of the representatives I spoke to by phone (two ladies who's names I'm so sorry I can't remember) were very polite and tried their best to be helpful. The 1 star I'm giving belongs to them.
Bonda Riggiola
3 months ago
Jonathan was very nice young man I will request him when I need service again
Trevor was also very nice and polite when he came out on a previous call
Lane was very professional and courteous. He took his time inspecting all water lines and water heater and explained what he was doing and looking for during his inspection of all the water lines. Thanks Lane for the service you provided today.
Our tech, Ben, explained everything he was doing and provided pictures!!!
Great service and a pleasant experience
Jaime McClaine
11 months ago
Very professional, courteous and educational services. The Tech we had Chance, would not stop until we had working plumbing. Once he cleared the drains he ran a camera 80ft in the piping and explained as he showed us the drain was clear, there were no cracks in the piping and there were no tree roots. We ha e always been leery of Plumbing Services but, I have to say that Chance changed our point of view. We will be Frymire customers for life, thanks to Chance.
Deborah Campanaro
11 months ago
Within an hour of my call to Frymire, Spencer arrived to repair our A/C that went out sometime during the morning--on a Sunday!! I appreciate that Frymire planned ahead to schedule several technicians to be on call during the extreme heat wave over the weekend. He arrived with a smile on his face; and we appreciated his friendly, knowledgeable, and professional service. We will be sure to schedule regular check-up and maintenance service with Frymire to avoid this situation occurring again. Thank you so much!
cindy porter
4 months ago
Lane came out to ensure the noise from new hot water heater was not damaged from coldHe carefully explained to me why things were happening and gave me peace after freeze 2 years ago and not having to deal with the situation againLane checked other faucets and toilet that froze.So professional and took time with me with all my questions.Highly recommend Lane and Frymire teamRecommended to Frymire team that Lane is the type employee every company should have.
Des McCollum
3 months ago
Tankless Water Service- Play on Time performance service excellently while explaining what he was doing and what the results were supposed to be. A good example for the company.
John Donnelly
11 months ago
Praimesh and Roger repaired my AC unit this morning. They were friendly and professional and finished the repair efficiently. I could not have asked for a better experience. Frymire people over the years I have been a customer have been consistently top notch, and the guys today were the best of the best. Thank you.
Heather Lassley
a year ago
Requested a coil cleaning service because this was recommended by the technician from the previous visit. When service was complete during current visit there was no coil cleaning completed and a simple AC tune up was only done. Either the technician did not read the service report or there is a problem with communication from the web services to the technicians. In his credit the servicer did offer to stay behind after he realized the mistake but there was no time available to restart this process.
Veronica Boy
3 months ago
Angel changed my kitchen under sink water filter. He was knowledgeable, very clean, quick and thorough.
Eleanor Latimer
3 months ago
Angel Gomez from Frymire did an excellent job. He was professional polite and very efficient. He tested for leaks under the house and found none. He then tested for line blockage and found nothing. He checked the sump pump and that was the problem.The pump had given out and did not pull the water away from the house after the extraordinary rain storm. He used his portable pump to drain the sumpPump tank and in so doing checked the French drains. Those were all clear as well.He returned with a new sump pump and installed it. The new sump pump was working and draining the water from under the house efficiently by the time he left.He explained all the tests he did, the results he found, and installed the new sump pump efficiently. Highly recommend.
Elizabeth J Wright
2 months ago
I had a water heater flush Lane was thorough, informative and answered all my queries. I was pleased with his evaluation and honest evaluation.
Lauren Land
11 months ago
Great experience! They were able to send someone very quickly on a busy Sunday when other companies were booked. I believe our technician was Ricardo and he was awesome. Would definitely use again!!
Galite E. Hyams
a day ago
Aaron was very knowledgeable and professional. I would definitely recommend frymire based on his service!
vedanta dariya
4 days ago
The team was knowledgeable, polite and efficient. Great experience all around
missUnderstood One
11 months ago
My downstairs toilet had a valve to break and it was flooding my downstairs. I called multiple companies who posted they were open 24/7 who actually weren't. Well I did get Frymire to respond and they were extremely courteous from the very start and were able to get Alejandro out to assist. Alejandro was extremely professional and explained everything to me along with the price quote from the very beginning and he followed through and even checked the valves in my other 2 bathrooms. The job was completed a timely manner and I definitely wouldn't hesitate to use them again. Great company!!
Jennifer Patterson
a month ago
He was great, friendly, and worked to find the problem and made the appointment for me for the next part I needed!
Theresa Payne
a month ago
Bryan and Chance were knowledgeable and efficient. Even better, they were a delight during the entire repair.
Hilary Leahy
8 months ago
Jose and Spencer were both very knowledgeable and helpful! They made sure to explain every detail very thoroughly in a way we could understand and were very professional. We are very happy with the service they provided and will definitely use Frymire for future AC repair needs.
Max with Frymire did a GREAT job replacing a 50 year old faucet. Also fixed and outdoor leaking faucet. Prices were a little high but a good job done.
Greg Gifford
11 months ago
I can't say enough good things about Frymire! Our AC died, and we called several HVAC repair companies, and were told it would be at least a week to get a tech out (and it seemed like I was bothering the receptionist just calling them)... but Frymire was able to squeeze us in the same day! BIG shoutout to Shannon on the phone, she was super friendly and empathetic.They sent Moe out, and he was awesome. Arrived on time, super professional and respectful. Turned out our system was just old and had a leak, but that the freon it uses is now illegal - so they said they didn't want to waste our money repairing the system when they couldn't get freon for it legally.So Geovani came out later that afternoon to walk us through our options for a new unit. Also found out that whoever replaced the original unit in the house (around 20 years ago) went cheap and got a unit that maxed out at 1750 square feet, but our house is around 2400 (which is why it was always hot in our house)We set installation for the following Monday, but they brought out a portable AC unit for our bedroom so it would be comfortable over the weekend (We have too many pets to just bail to a hotel for the weekend)Geo and Arun (his boss) got us a killer deal AND got installation scheduled as soon as possible for us. The installers showed up on time, were super professional and respectful, and knocked out the installation about an hour faster than they estimated. Left zero mess as well.and now, for the first time since we moved in 9 years ago, our house is comfortable in every room!
Linda Medina
10 months ago
Jose was terrific. He arrived on time, was professional, and helped us understand the technical information. We felt educated and not 'sold to'.Frymire, thank you so much for the great service and the very knowledgeable staff every step of the way.
Best in what he does,patient explaining to your understanding all questions asked,I will recommend him higher than 10,one of the best if not the best thank you
Frymire installed a new hvac system for me in 2019, but I was having some drainage issues and issues with the capacitor. So I wanted Frymire to come back out and fix it up.Jose was my technician. He was very professional and knowledgeable. He was also very fast! I’m in the process of moving, and my time is really limited right now. I greatly appreciated Jose’s speedy, quality work!Would definitely recommend Frymire!
Anthony Stratton
2 months ago
They dumped their trash publicly and other businesses trash cans that are gated in for a reason. It was the location of matlock and green oaks at the south serve car wash at the laundromat next door
Angel was professional, friendly and extremely knowledgeable. I trusted his advice. Would definitely recommend
Heather Copeland
2 months ago
Very thorough technician and professional company! They found the water leak on my property and are taking the right course of action.
Barbara Beesley
9 months ago
The Frymeier serviceman was prompt, professional, and very courteous. He was here to find out why our HVAC unit is not working. He did a thorough exam and explained that our system needs to be replaced. He explained why in a way we could understand. We liked him very much...so now Frymire will send do done out to discuss our cost/finance options.
Jim Phillips
2 months ago
Spencer was very professional and thorough. He took time to explain the workings of the system and was not pushy on his recommendations as far as other equipment etc.
Dirk Schroeter
3 months ago
Jose was thorough, shared interesting knowledge, and got the job done well.
Called today because one of my units wasn’t working. They scheduled me for tomorrow and said if they had a cancellation they would call me for today. Within a couple of hours they had an opening and Jose was here within the hour. He diagnosed the problem and replaced the part in less than an hour. He was very informative and professional. I was so happy the problem was fixed within half a day of calling and a purchased a service contract that saved me some money on the part.Have used them in the past and have always been happy with them.
Stephen A Levesque
3 months ago
Praimesh found the root cause issue of why one zone was not responding to the thermostat settings and also why the air flow was weak in that same zone. Way to go Praimesh!!Jose as always, ontime, professional and thorough. Great service!Praimesh assessed my heater issue and was very professional and pleasant!Spencer just did another great service here, thank you!Spencer did an amazing job today he quickly assessed and fixed the problem. Expert level and friendly to the max!!Lucas Martin visited today and did a great job of assessing our water heater situations. It was very obvious discussing it with Lance that he has lot of background with water heaters and was able to explain and advise me on my next steps.Chris Ramon resolved a issue he discovered that will improve all aspects of our HVAC system and lower our electric bill to boot!! Obviously I'm thrilled!Chance just took care of my plumbing problem in record time, I highly recommend Frymire and Chris!Chris did an outstanding job for me today, a true expert professional with people skills!Richard Espinoza did a great job today getting my AC system working today! He anticipated what the problem might be and came prepared with the item he needed.Jose H. did a great job for me the other day.Praimesh, Did an outstanding job diagnosing my HVAC system and gave me great advise, which ultimately saved me about 1000.00 dollars of an unnecessary expense.Frank did an outstanding job selling me a HVAC solution by explaining all my options and then answering all my questions and addressing my concerns, all in a very friendly and professional manner. Frank provided me as pleasant an experience as it gets while in the mist of a huge purchase. :)
Steven Edwards
a year ago
George arrived early, he was very professional, very knowledgeable and most importantly, he was honest. He walked us through everything that he was doing, from a troubleshooting standpoint, step by step. He was patient and answered all of our questions / concerns. We felt at ease after his visit and needless to say he addressed our issue 100%!Thanks George!
Max was timely, professional, friendly, explained what he was doing, length of time to complete and followed up on an issue we had previously discussed. Max represents Frymire and his profession well. Frymire has an exceptional employee on their team.
Very helpful arranging for a technician to get out to my house on short notice. I was out of town and my AC stopped cooling. The technician took time to explain exactly what my problem was. Unfortunately I need to meet with a salesman when I return to get a quote. Overall though Frymire provided me with quick service.Especially appreciated my contact person while I was out of town, Gisselle.
Ratnesh Patidar
9 months ago
Highly recommend them for the hvac service. Very professional, and did appropriate work to fix the issue. Made sure everything else is looking good on my system and did not try to unnecessarily charge me for random things. Mr. Ganesh was very calm working with my home warranty as well and made sure to provide them details needed for my claim.5-star service.
Krishnaveni Chennapareddy
9 months ago
Jose was very knowledgeable and helpful! He came out within an hour we called and was very professional. He explained clearly the problem and suggested the better regarding the costs.We are very happy with the service he provided and will definitely use Frymire for future HVAC repair needs.
David De Leon
9 months ago
The plumber was courteous and on time...
He reviewed with me what needed to be done and did a excellent job... very satisfied with the repair work.
Tommy Tompkins
a week ago
UPDATE Jan 2023: today Frymire performed annual water heater flush service. Lane Jobe performed the service. He did a great job - professional, efficient, thorough. Thank you, Lane! Great job!!UPDATE 10/1/2021. My A/C system is now 3 years old. I’ve had ‘Freon’ problems every summer that have required multiple service calls to “fix.” This summer (July) a senior member of their team found a manufacturer’s defect in my evaporator coil that leaked Freon. That part was replaced under warranty. I woke today and the A/C was again not working. Technician George Martin identified an electrical problem perhaps triggered by storms last evening. Issue appears to be resolved. George was knowledge and very professional; it was a pleasure to work with him today.ORIGINAL POST: I use Frymire as a ‘club member.’ After they installed a new system two years ago (replacing one they had installed 18-19 years prior) I enrolled in the club service to ensure annual checks of AC, heating, and hot water heater systems. The crew members that have arrived at my house have all been professional and very customer-service focused. Today I dealt with Jeremy (for heating system check) and he was exceptional. My only three negatives...the original install of the HVAC system had some small issues that required several visits to diagnose and resolve (nothing major), their air duct cleaning services seemed pricey, but did a good job, and every time they provide their free annual checks they recommend something I ‘should do’ for a fee (typically a special air filtration/cleaner install...but I haven’t done it and they continue to service my equipment). I have no reservations about recommending Frymire to friends and neighbors. And Jeremy is a great asset to Frymire.
We are very pleased with the work Chance has done this morning. He was patient, thorough, and professional. He detected the leak inside and outside of our house, and gave us advice for the next step. Great job!!!
Missy MacNaughton
10 months ago
Zaul Hernandez was awesome! He was able to locate a leak in our AC system that nobody else could find. Very knowledgeable, courteous, and diligent about doing a good job. Frymire is fortunate to have such an excellent employee!
jeff langston
4 months ago
We had 2 other plumbing companies out and still had an issue. We called Frymire and they did not give up until they found the issue and they were half the cost of the other 2 plumbers!
Moody Meixner
a month ago
Very friendly and professional. I felt confident Jonathan did a good job.
They were quick to respond fixed the problem was willing to help with anything I needed done after the leak was found and fixed. Great friendly service that I would recommend to Everyone.
William Kannenberg
a week ago
Very thorough and fell like I am dealt with fairly.
Tellulah Phillips
a week ago
Jonathan Joiner was great very knowledgeable and did a great job thank you
Ryan Cahill
10 months ago
Chris Ramon was super friendly and gave us a lot of good advice about the condition of our HVAC system. Super pleased with the price and how quick they were able to come out too. We will be using y'all again!
Chad quickly diagnosed and repaired an exterior faucet problem that was experiencing an interior leak in the brick wall when the spigot was turned on. He repaired the leak quickly allowing me to complete the minor mortar patching to finish up. Many thanks for the expert service call!
Ivan was professional and courteous. He answered my questions with knowledge and honesty. Pleasant to deal with. An asset to the company.
Yolanda Washington
9 months ago
Kristopher, was very professional and knowledgeable about our A/C units. He was very thorough in his job. He even complimented us here at Viola's house maternity home, for the work we do for the community. That was a first from a Home Service!
James Martin
5 months ago
Trevor West, the Frymire HVAC technician, was on time and very professional in his approach to working on our unit. He checked the heating unit out and discussed his findings. All was well. Would definitely have Trevor West back.
Richard did an excellent job on fixing the heating unit upstairs at my home. The new unit was installed around Oct last year, and the gas line was shut off during the installation process and never was turned back on. Richard was able to come in, pinpoint the issue right away. It was a very quick service call from the manager Omar as well. Thank you both so much! Keep up with the excellent work!
Jose Hernandez did an outstanding job and was the only technician that actually solved the issue with my a/c after 4-5 precious technicians had no clue and tried several different things. He is smart, professional, and truly cares about his work. Hope to have him on any future calls for help.
Vicki Heitman
7 months ago
Hot Water Heater service and system repair were handled professionally by Garret Galicia with Frymire. The service was very thorough and complete. Great service overall.
Ernest Seitz
4 months ago
Zaul Hernandez is our Go-To Frymire Service Technician and we ask for him by name...he is that good! He performed the routine Heater Tune-up Service on January 19, 2023, provided free since I am a monthly subscriber to Frymire's excellent and very cost-effective maintenance agreement. It was comprehensive and took about 2 hours and I was provided a detailed report, which even included photos.Zaul had shown his expertise back in November 2022, when we had friends from Germany arriving after an 11 hour flight. I had set the thermostat earlier in the day to cool off the zoned upstairs area where they would be staying. When I checked my Thermostat App on my phone later to verify the rooms were cooled down, I found that though the unit stated it was cooling, but the temp had not changed and I verified that the unit was not turning on when I went upstairs. I immediately called Frymire and explained my situation to Kelsey, who took my call. She was very understanding and even though it was 5:26 PM, she said she would make a few calls to see what could be done to help me out this evening. Kelsey called back shortly and said that she had located a technician named Zaul Hernandez, who lived in my area who could come by. She also reminded me that because I am a monthly Frymire subscriber, that there would be no service call charge and no charge for one made after hours.When Zaul Hernandez arrived, I explained what I had observed and he went to work. The problem was a clogged drain line from the drip pan, which had tripped the float switch to the unit not working; however, the float switch to the second unit that was still cooling the downstairs had failed and he replaced it under our full parts and labor warranty. Zaul was able to unclog the drain and due to the corrosion of the two drip pans, spay a protective coating on them to extend their usefulness. He also checked both my systems, including the outside units, to verify that everything was in working order. He kept me apprised of what was happening throughout his service call. His communication skills are excellent and that fact that he could be so positive and upbeat at 9:00 PM after a long day, says a tremendous amount about his character. Frymire is a great service company and what makes them great is the management's ability to hire quality staff like Kelsey and Zual. I continue to be a highly satisfied Frymire customer.
Ron & Dale Rother
5 months ago
Benjamin came to our house to perform a yearly tankless hot water checkup/preventative maintenance service. He definitely knows his stuff. He impressed me with his knowledge of our system, he’s conscientious and thorough and very personable and likable. I would definitely welcome him back.
Shack did a great job. The Tech came to my home as soon and completed the job in time! Was professional. I will recommend Frymire to my other friends around.
Jeanne Cochran
5 months ago
Replaced heating coil contacters and blower fan condenser, which were below specifications for performance. Technician was prompt, courteous, professional and got the job done in only a half hour.
The technicians were extremely knowledgeable. They were friendly and able to answer all my questions and concerns.
The plumber Angel with Frymire responded to an SOS from our tenant, on a Sunday evening. In the rain after dark, he climbed up on the roof and ran a camera test to check the pipes under the home. He was careful to explain everything to the tenant and to us, and could not have been more polite and professional than he was. We are very impressed, we trust him, and we believe his service was totally top notch. We are having them replace all the cast iron pipes under the home, and intend to recommend Angel with Frymire to all of our real estate clients!
Paula Gadbury
7 months ago
I can’t say how much I appreciate Alex! He came out this past Saturday and cleared a drain clog problem we were having in our bathtub. He came back today to replace and properly install new pipe underneath our house. He was professional and courteous and took the time to explain what he was doing and why.
William Thompson
a year ago
Jose was great!! He walked us through every step of what he was working on and solved the issue quickly and efficiently. It is a wise investment to have a service contract with Frymire as it pays off with unforeseen issues that happen with your AC/heating system. Thanks to Jose for a job well done!
I find this company very unprofessional, and do not follow-thru customer request. The company demands payment to be made upfront prior to the work. I find this absurd as the entire industry is payment after the completion of the work. The technician also decides to show up outside of my available hours given. There are many HVAC companies out there, go somewhere else.This is a response to your reply which is totally untrue. I have no reason to lie.1) I texted the tech on Sunday to see if he can come do the repair that day or the next day Monday, and he told me I need to call the dispatch Monday morning. Appointment or appointment time for Monday has never been confirmed since I didn't call. Your company told my tenant I scheduled that time. Totally untrue. I still have the text messages and proof. I don't know who ordered the tech. 2) Without me or my tenant approval, another tech decided to give my tenant a 30 minutes notice on Tuesday afternoon. My tenant is a RN nurse and she has to leave work in the middle of seeing patients to return home for the 30 minutes short notice. The tech then didn't show up in 30 minutes but did show up after.3) By the time I found out about the 30 minutes notice, I was on the phone with the call rep and gave the go to perform option #3. There were no words on the phone or any prior notice that I need to pay in advance in order for the tech to start the job. In my 20 years using contractors, painters, electricians, plumbers, etc, I have never paid in full before the job. 4) The tech didn't start the job even though I already gave the go to the call rep prior to him showing out. He tried to reach me when he got there, but I was at a location with no to very low signals. He then decided to leave after 40 minutes of waiting when I thought he is already on the job. I called the Call Rep about 45 minutes after my missed call, and ask to call him back or dispatch another tech on the same day. The rep demands that I need to pay in full per company policy. I later said ok fine, but the job has to be satisfied or I will have to use legal action since full payment is prior to completion. No one returns my call that day.
DJ cleaned the duct and he did fantastic job. He is very polite, real gentleman. Frymire should raise his salary.
James Dalton
3 months ago
I have used this company since 1997 for my heating and ac maintenance and have always been satisfied with the techs and schedulers.
Ruth Valliere
3 months ago
Aaron is a fabulous tech. Very concerned about making sure everything is right neat and picks up after himself
Frymire is the only home maintenance company I’ve come across that I actually trust. They’ve always done a great job! (And Chris is awesome and super helpful—someone give him a raise!)
Trevor was very polite. He arrived during his assigned time. He informed me of the purpose for his visit and upon completion of the job, discussed with me his findings. He made me aware of new equipment available to me that would make cleaner air in our home. We have been with Frymire since moving to Flower Mound 3 years ago and have always been very pleased with their services and employees. We took advantage of their VIP Maintenance Plan and have been pleased with that as well.
Angel Gomez was very nice and professional. He was the only one to finally find the leak in my ceiling that has plugged me for months and another plumber looking and not finding. He was also helpful to recommend a company to clean up any mold problem and drywall repairs.
Cindy Devery
2 months ago
Jose was very thorough and did Disgnostics and quickly identified the root cause of our smart thermostat failure. After bringing the thermostat back online, he ensured our heat and air controls via the thermostat were working correctly and that all our heat and ac system checks were green/ working properly. Thank you Jose you so much for your service.
Enrique Robles was our service representative and he was outstanding. He was very professional but friendly and truly concerned about our wellbeing and safety. Enrique went the extra mile to see that everything was in order with our gas heater, and also offered good advice about a plug-in carbon monoxide detector. We are very happy!
Charles Smith
3 months ago
We did not have any hot water.. Angel quickly diagnosed the problem and presented alternatives. We selected one of the alternatives and he installed the new water heater promptly and very professionally. We were very satisfied with his service and professionalism.
Lane the plumber came super quick after I called Frymire. He was very professional and friendly and had the problem fixed quickly. We so appreciate the service we received today and will definitely call again.
Gwendolyn Sweet
11 months ago
Very satisfied with service as usual. I have been a Frymire client for 20+ years. Latest service was a/c repair today. The technician Trevor did an OUTSTANDING job. Arrived early, diagnosed the problem and fixed it right away. Thank you Trevor.
melissa twaddle
3 months ago
Very professional and thorough service. The technician was friendly, on time, and very respectful. I was a member of their service program for 10 years in my previous house. I will continue to use them in my new home as well. Extremely satisfied with their service.
Shruti Parulekar
6 months ago
Benjamin was very honest, straight forward, knowledgeable, professional and dedicated to his job. Would definitely recommend him again.
Our salesperson Chris was polite professional and on time. My wife and I are very satisfied with our new HVAC system. The techs very polite, efficient and tidy.Chris had mentioned , during his presentation, that he would return during or shortly after for a follow up. This never happened, not even a phone call. Also we were told we would receive a gift card associated with the plan we had chosen. Still waiting on that gift card!
Guillermo Bluhn
a year ago
Max did a great job not only when he came to the house on Thursday but over the phone, when on Wednesday at 10:45 pm, after I called the office, he returned a call to help with the pluming problem I was having then.
Very professional, helpful and a courteous person.
Kendrick was so friendly and knowledgeable and fixed our issue. It was something that was installed wrong by Frymire when we bought the unit, and we felt like we shouldn’t have been charged but Kendrick went to bat for us and they discounted the service charge. Ask for Kendrick if you call Frymire.
Our main sewer line was completely clogged between our house and city sewer line at street so the use of any sink, shower or toilet caused a backup. The crew arrived within 24 hours of contacting Frymire and unclogged the main line via an auger down a roof vent in less than an hour. They were very professional, knew exactly what to do without hesitation and had the best tools/tech to work with. We were impressed, satisfied and highly recommend Frymire.
Edgar Trujillo was the crew chief of the team that installed my HVAC duct & installation system. I am very pleased with their work. They were very professional, expedient and knowledgeable.
Jose Hernandez identified the problem with an AC pvc drain pipe leak and repaired it immediately. He showed up on time and was a true professional. I strongly recommend his services. Thank you!
Outstanding customer service. Our tech, Jose Hernandez was great, he went through our system and identified a few items that could be fixed but didn’t try to sell us anything or put any pressure on getting anything done. He explained what our options were and gave us ideas for temporary solutions. We signed up for their membership in order to get some of his recommendations done for cheaper. It was nice that it seemed like his goal was to educate us instead of sell to us. We’ll stick with them
Cynthia Cooper
4 months ago
Danny was the tech today and not listed with the other team members. He was professional and did a excellent job.
Ashok Malkani
10 months ago
George was very polite and professional and also knowledgeable and humbleHe quickly diagnosed the problem with my HVAC and charged me very reasonableI always would recommend Mr George Martin of Frymire to all my contacts
Patricia Smith
a week ago
Jonathan was very helpful in explaining what he was doing and why.
Debbie Albert-Stewart
3 months ago
Omg! I don't have words to explain how happy with the service. Best in the business. Honest and reliable. Thank you Garrett!
Rip The Bandage
8 months ago
This young man greeted us with a smile. Did the work like it was a breeze. Was in and out educated us one what was needed. Very professional. We are back in business. The house is cool again. Thanks so much.
Had a scheduled appointment for maintenance on our AC system. One of our units had issues a few days prior, so having them scheduled already was a nice coincidence. Tim was able to properly diagnose the issue along with a needed repair. Very professional, and look forward to a good working AC system going forward.Update - I renewed my membership with them and had another great service completed today with Kristopher.
Joe Bissonette
10 months ago
Only lost a star for the expense of the service compared to the simplicity of it. Leak detection is so simple it should really be cheaper. Considering a hydrostatic test takes about an hour and Costs$400 comes out to $400/hr. And with such simple equipment it seems excessive.The company from the front desk to the plumber were all very professional and responsive and I am inclined to consider their services in the future despite the price.
Derick Perry
4 months ago
Excellent, timely service. Diagnosed the issue and presented viable alternatives. They will be my first call from now on.
There is a new manager in charge of installations. His name is Omar and he is great! Our install last year was so horribly done that our compressor broke after only 13 months. Once Richard the tech realized the poor install caused the breakdown, (Richard is very knowledgeable), he told Omar and Omar had his people (Roland, Miguel, and Michael) reinstall the unit the right way. The airflow is so good now. We thought it was just a poor brand of A/C for a whole year. Omar will make things right. Thanks guys!
Steven Thomas
10 months ago
We called on a Saturday after 4:00pm and the repairman arrived an hour later. I couldn’t thank them enough for saving my elderly mom, she’s 86, from the Texas 100 degree heat. The repairman George was wonderful. They’ve got our business from now on.
Ingrid Gonzalez
10 months ago
Alejandro provided great customer service, they came next morning, installed my new water heater, everyone that i spoke to in this company were really nice and friendly. They are very patient. Thanks Alejandro for doing a great job!!
Easy to talk to, friendly, found and fixed the problem quickly with our tank-less water heater. Thank you so much.
Lisbeth Ceballos
2 weeks ago
Garrett was very professional and worked quickly and with excellent quality
Geovani Sandoval was my sales point of contact for Frymire. Geo took the time to understand our family and recommend this best system for our house. He was extremely helpful, he provided us with a number of options and made sure we were happy with our purchase. He was very professional and made the buying process easy. He took the time to call the scheduling department and was able to get our install for the next day. Thank you very much
George Martin arrived on time, handed me the Frymire card as well as introducing himself and then put on protective shoe coverings before starting. He checked over the indoor and outdoor units very thoroughly taking his time on everything! That part all homeowners appreciates. He took time to recommend an additional program we might want to think about later on.TheJoyce B.
Muhammad Betz
a month ago
Lane did a very thorough job, did not inflate the work, and was professional and polite.
Ivan did my A/C maintenance today. He was very professional and super nice. He explained everything and his installations went smoothly. I’m glad he was my technician this morning.
I would recommend. Frymire and crew were very responsive and quick. Price was reasonable, especially for the fortunately rapid response!
John “Mothership Leasing” Paterson
a year ago
Repaired main sewer line at condo. Very responsive service, especially for a Saturday afternoon. They showed up within 1 hour. Great service, responsive, and great follow-up. I would highly recommend Frymire and will use them again in the future. I have used them in the past and had the same great service and experience.
Thomas Dunham
11 months ago
We had our A/C stop blowing cold air on a 100 degree day. It was evening before we fully noticed that we had a problem on our hands, but we called Frymire anyway, explaining our situation and hoping they'd send a tech. They sent somebody (T. West, I forget his first name) right out. He got to our house at 8:45p and the job (a capacitor replacement) was done by 9:10. These folks are capable, responsive, and compassionate. We'll use 'em as long as we can.
Enrique from Frymire Home Services came out to do inspections and maintenance on our AC systems. He was fast, efficient and recommended a lot of important fixes to be done. He was very clear to specify what needed to be done vs what would be best for long term system life.On a separate visit, Angel came out and installed a pressure reducing valve for us. It was again a good clean job and he explained everything. The work site was also cleaned up very nicely.
Jose was efficient and professional. Took time to explain what was wrong and what was needed to fix it. He was able to quickly identify the problem and provide an immediate and long term solution. Very satisfied.
Betsy Pucciarelli
a year ago
-The technician arrived without a mask on and asked if I’d like him to put one on. I said no need if you are vaccinated. He informed me he was not. With two immunocompromised members of my household I asked him to put one on. If he made the choice not to
Anthony Seymour
2 months ago
Very professional, super nice his name was Aaron Torres
STAN ALTSCHULER
a year ago
I have been consistently pleased with my Frymire service contract. Today George Martin performed the annual AC maintenance that is part of that contract. He was fast, on time, thorough, knew what he was doing, and did a good job. The annual water heater and heating system inspections are equally good.
We were over the moon pleased with this young man. Terrific personality, good use of his time, organized, efficient, suggested duct cleaning, but no high pressure. He cleaned some leaves out of our outside ac unit which makes me feel less worried about a fire. He is a wonderful representative of Frymire.
Jfranklin Franklin
2 weeks ago
Jonathan awesome compared him to other services ive had he did his job and very precise and detail. I was happy with his knowledge and work and his recommendations...
Cheryl Wisebaker
7 months ago
Spencer was very nice and professional. He was on time and understood what I was talking about. I told him I had a dumb question, he was very sweet and said. no such thing and no matter what my question was, he would answer it. He did!!He showed us how to check our electronic filter and how to clean it. We renewed the maintenance agreement with Frymire and Spencer went over all the pricing. Then I asked if there was a way we (my husband actually) could check to see why it seemed like a couple rooms didn't seem as cool as I thought they shoukd be. Spencer said, let me check. He not only went up into the attic, he took photos of the air ducts and explained what he thought we would need to help equal out the air in the rooms.He explained it so that I could understand without making ME feel stupid. I hope Spencer is the guy who comes back to our house when the parts come in.For being so young, Spencer is very knowledgeable, professional, polite and very respectful.Thank you Frymire for having him as one of their team members.
Hunter Childress
a year ago
Angel was fantastic. He repaired a garden faucet in my front yard that I had broken. I appreciated that he let me watch and explained what he was doing. Will definitely use them again.
Service performed was water heater maintenance. Technician did a thorough check of our water heater and provided the results. He was very friendly and explained the details of our system in relation to the manufacturer's suggested specifications.
Adrianna Starks
a year ago
Trevor was excellent! He came to my home as expected per my appointment and finished the repair with in a very reasonable about of time. He took the time to show me exactly want needed to be done in a way I could understand. I highly recommend Frymire and make sure you request Trevor ;)
I was getting a quote for my AC system. Gabe took time to look at the system which was installed Bryant Frymire at the time I got the house. He is knowledgeable. He took time to explain what I need what I don't on each possible new AC. I have gained lots of information during the session. Thank you.
Max was professional and patient with all of my questions. He got everything completed that I needed in one day. He was able to remove/install my water heater & checked to make sure everything was working correctly. He also fixed my frozen, broken shower valve that ruined my entire bathroom. I am hoping he is coming back to install my free standing tub once I get it ordered and delivered.
I was quoted $1030 for replacing a pressure regulator valve. I was told it's not a regular 3/4 valve but a 1 1/4 valve, which when looked up, does fare for around $400. Being a Sunday, and the danger of bad pressure in the house, I agreed.When the valve was installed, it turned out to be 1 valve. The 1 Watts valve, the exact valve that was installed, sells for $100 - $150. I was still charged the same $1030.Unless it's like going to Emergency room, when nothing is available, better to stay away form them.Update: A customer service rep contacted me after my experience feedback, just to confirm that they do charge $1,000+ for the valve replacement, be it $100 or $400 in the market.
Shilpa Kranthi
8 months ago
Very professional and helpful. He was on time and ensured that the area of the concern was left clean after the service.
Georgia ReeseShaut
3 weeks ago
Jonathan was on time and very professional. He told me what I needed and other options that would help but didn’t need. He didn’t try to upsale which I appreciated.
Bethany Kilgore
a year ago
Received a thorough explanation of work we needed to keep our unit in shape. No surprises and everything was documented with photos showing deterioration. Was able to schedule a free follow up consult with a project advisor the same day to get remediation on our unit. A+ service!
I had a sink back up and flood my upstairs bathroom. Frymire was prompt in answering my after hours call and got someone to me quickly. When Garret arrived, he was very professional and quickly diagnosed what the problem was. He let me know my options and gave me a fair price. He completed the job, made sure I was satisfied and had great attitude throughout. He even instructed me on how to prevent this type of problem in the future. I’ll definitely use Frymire again for my plumbing and Heating & A/C needs.
Gilberto Rangel and Ricky provided outstanding service in our home, replacing three water heaters in a single day. Promptly arriving exactly when scheduled and diligently working through until complete, Gilberto thoughtfully took time to explain how the systems worked, and was careful to check all plumbing lines for proper service after the install. He insisted on cleaning everywhere they worked and left our home in a much improved condition. Exceptional job! Garet Galicia likewise provided great follow up service.
John Williams
5 months ago
This was regular maintenance- everything was explained very clearly with all options detailed.
Praimesh is a very good technician !
George Sajenko
a month ago
Ben Lam, is an experienced technician. Upon review of our air conditioners, Mr. Lam explained the issues with the air conditioners, in detail. Additionally, photos of the deterreating components and provided costs and time to upgrade my units.
George Sajenko
PAMELA RICKMAN
a year ago
Jose was amazing. He sat me down and in great detail he explained to me everything he had checked, step by step what he had looked at and the issues he had found. He showed me all the calculations, where they were at and where they should be. And he very professionally went over suggestions about what I needed to do to keep my system running at its upmost to add life to my system, avoid repairs in the future, and keep my electricity bill down. He answered all my questions with much expertise, and even went so far as to talk about what type of filter I should be using, and how often to change it. Sometimes the simple things can make a huge difference.
We had our first visit from Frymite today after signing up the maintenance plan (AC and Plumbing). We used them once before for a plumbing issue as well. Both experiences were great. Today, even though the tech still arrived an hour before the window closed, they called to let us know he was delayed and would arrive closer to the middle/end of the two hour window. They called again when he was on his way and sent a text with his name and picture! Michael was polite and professional. He didn't try to sell us anything and fixed a minor problem that was really separate from the reason he was here. We're very happy to be Frymire customers and would recommend them to friends!
Pamela Thomas
7 months ago
Zaul and Frymire Home Services are a class act. It is a pleasure to work with a company that employs such professional and knowledgeable people.
Kevin Buehler
9 months ago
George Martin was our tech. Our outside unit was struggling, then the inside blower stopped working. Apparently on top of this, our system had been installed using non-standard wire colors. George patiently worked through all of this and got us up and running.
Edgar and Francisco did some work on my furnace. They were on time, professional, and did good work. Took the time to explain what they did, provided pictures, were very patient. Great job!
I've never had a bad experience with Frymire. But the man who came here today, has to be their best technician. Things I've noticed and had other companies out for, but couldn't find any problems. He opened those cans, worms spilled out. Within minutes told me problems I knew were there. Unbalanced blower motor rattling the wall. Please let this be the person who comes out often. Not always is ok. Like I said, Never a problem. Price has always been acceptable
Kenneth Hollands
a year ago
Angel Gomez was very quick in fixing the problem about the water not draining quickly from our master bathroom tub. He was very professional and he answered all of our questions while informing us of the problem regarding the clogged drain. He was very courteous and friendly. In addition, he was extremely knowledgeable.
Victoria Bean
3 months ago
Thanks to the tech who came to take care of the pluming inspection! Very professional and available when needed!
Brian Schoonmaker
10 months ago
Omar went out of his way to make sure all aspects of the A/C install went successfully. He even replaced a faulty breaker switch and improved the vent in one of the bedrooms for better air circulation.
Joe Birmingham
a year ago
Excellent service! Angel is an outstanding employee. Showed up on time. Very professional….showed me estimates before work began. Very friendly and helpful. Explained how to turn on water heaters. Also high quality work on sink. Replaced old metal with pvc; new faucet works great and no leaks. I highly recommend Frymire and Angel, licensed plumber!
George Martin did my HVAC spring/ summer maintenance check this week. He was professional, courteous and knowledgeable. He explained some things I was not aware of , noted details about my system that had not been recorded by any previous tech in their records and which is important for the techs to have and know on each visit to do the check properly. He did a very thorough check and took the time to educate me on some hvac basics! Am exceptional employee and service.Thanks!
We have been a several year customer for Frymire of their home services. We recently requested Frymire Home Services to come to our house since our furnace was not working as expected and the technician came out and told us that our A/C was leaking carbon monoxide and we needed a new A/C unit. They requested we get a new 5 ton A/C Unit for 1700 square footage house and when I called them questioning why we needed that size for the A/C unit they said they were just following the Manual C for the house. They ended up calling us back and they said they checked the paperwork and they made a mistake that it should have been a 4 ton unit but the price would be the same. We requested he revisit the price given they made a mistake. He ended up calling back and given us $1000 dollars off. We ended up having a second opinion on the situation on the A/C unit and the guy said there was no Carbon Monoxide leak at all and the furnace was only 3 years old. Frymire attempted to rip off my parents 10K for a new A/C unit they didn't need. These guys have no integrity and they don't deserve your business. Stay away from these guys!??
Bonda Riggiola
2 months ago
Spencer was on time and professional he explained the future need to my system????Great job and very polite ????Trevor???????????????? and all Frymire team are the best!!
Angel and his brother did a great job on both water heater replacements. I could not be happier. I will be recommending Frymier Services to anyone needing pluming services. Thank you for a job well done!
This company texts a picture of the tech when he is on his way and they wear a company uniform. Enrique arrived as quickly as was told. Very professional and very knowledgeable of my a/c system. Found the problem that other servicemen had not been able to do. Made the necessary repair and made sure I understood it all. Very pleased and I gladly recommend them for all a/c repairs.
Jennifer Ollek
a year ago
Jesse was our technician for our seasonal A/C maintenance. He was the most knowledgeable technician we have encountered at Frymire. He explained everything he was doing in great detail and answered all our questions. He was very professional and thorough spending lots of time making sure to check all parts of our system. I would highly recommended him and plan to ask for him by name going forward.
Daniel was very professional in appearances and methodology. Daniel cleaned out AC Housing and readjusted vent flu to my Master bedroom that was a little loose due to new roof install.Thanks to his through job inside and outside of my home AC I highly commend this technician .
George Martin was extremely helpful and knows his business! He is very pleasant and truly cares about his customers. I will always ask for George when my AC needs repair!
Judith Roussell
a year ago
Andrew was excellent. He was pleasant, yet professional. He spent almost 3 hours just inspecting our 3 AC units, doing more than any other tech (from other companies) that we've ever had. He answered all questions knowledgeably and thoroughly. Extremely pleased.
I had an hvac inspection done with a different company (levy & sons), and their tech claimed my compressor broken and strongly tried to sell me on a replacement, despite the house still getting less than optimal cool air. I was convinced and ready to buy a whole unit from them, but I wanted to get a second opinion. Enter Frymire.Frymire's tech (Praimesh Ganesh) correctly diagnosed the problem that Levy's missed (simple dirty coils) and reassured me that my 8 year old AC unit didn't need a replacement yet. He simply recommended regular maintenance to extend the life. God bless people that are still honest. You've earned a repeat customer for many years to come.
Jose was my technician and he did a great job! He was on time and explained everything very clearly and was incredibly helpful and professional! I never once felt like he was trying to upsell me. He gave great advice on how to keep my system running and what needs to be done in the future without making me feel pressured to commit to more service. I really appreciate him “keeping it real”
We turned on the AC today and immediately noticed a smell resembling stinky socks. We had encountered this problem before in a previous home we owned, so we called Frymire right away to request service. Within a few hours, a tech, George Martin, was in our house addressing the problem. He cleaned out the evaporator coil and removed the housing on the UV light air sanitizer. We had installed it 18 months ago, and there was quite a bit of debris in the openings of the housing. He must have spent 20 minutes scrubbing it with a toothbrush under hot water. Then he washed it with bleach and rinsed it again. Once it was reasonably dry, he reassembled it, ran the system, and stayed around for 10 more minutes going from room to room to make sure the smell was dissipating. He was very thorough and explained everything. We greatly appreciated his knowledge and professionalism.
Great customer service from my first call to scheduling service. Angel was on time, very empathetic to my issue of no running water. Completed the job and had the water back on the same afternoon. I would use this company again. I couldn't be happier.
Highly recommend. I had a water leak from an undetermined source. Lane showed up on time, did a thorough inspection and identified the problem ... completed the repair in a timely and efficient manner.
Frymire Home Services provided us an outstanding service for our water heater replacement on very short notice at a very fair price. Overall a very pleasant and comfortable experience from start to the end. Communication with Stephanie was very easy and comprehensible. Consultation with Kyle on the technical issues and pricing on our plumbing needs fitting into our budget was superb. During this consultation, we found him highly professional, conversant, proficient and helpful. He addressed all our issues and concerns with a remarkable understanding and set up a plumber’s visit the very next day. Next day plumber Benjamin arrived on time. He installed our water heater with incredible efficiency, extraordinary skills, and a great experience. His technical skills and demeanor are definitely unparalleled and impeccable. Based on our overall experience, we will 100 % recommend Frymire Home Services to every consumer.
Tony did a great job. Everything looked nice and he cleaned up after.I had a water valve for my refrigerator replaced and he removed and replaced a toilet that had not been properly secured.Tony walked me through what he was doing and made sure I was happy with the solution.I will definitely use them again!
Benjamin Almendez from Frymire did a very honest professional job when I called them to fix my water heater valve leaking issue. He arrived on time. He was very friendly and very knowledgeable. Benjamin identified the issue promptly and fixed it professionally. He is very honest and very helpful in answering my questions regarding the job. Thank you for the great services
We selected Frymire because we were longtime customers of Richardson Plumbing which Frymire bought out a few years ago. The guys were great. I got a call, text and email before they arrived. The techs arrived on time. They explain two options and quoted a price for each option. Job was done in under two hours with about $15 and material. I say about because they charge by the job not by the hour plus materials, so this is an estimation. The cost was $500. For under two hour job with $15 material I think this was a little high hence the four star star review instead of the five star. However to their credit, I was told upfront the cost, so it was not a surprise. However, overall I would recommend.
Bridgette Miller
6 months ago
Frank Perez is the BEST he makes things happen, ?????recommend Fry mire Home Services. Thank you so much we had not only one unit out but 2, Frank save us with a temporary cooling unit Thank You so much so glad we choose to go with Fry mire. 2 days 2 different teams both well groom professional and courteous. I'm very please Frank checked in to make sure all was good.
Jaime Gonzalez
a year ago
Garret did an excellent job! We appreciate his professional and helpful demeanor. He explained the problem we were experiencing with the shower faucet handle and repaired it for us to our satisfaction. He provided excellent customer service. Kudos to him!
We have been a several year customer for Frymire of their home services. We recently requested Frymire Home Services to come to our house since our furnace was not working as expected and the technician came out and told us that our A/C was leaking carbon monoxide and we needed a new A/C unit. They requested we get a new 5 ton A/C Unit for 1700 square footage house and when I called them questioning why we needed that size for the A/C unit they said they were just following the Manual C for the house. They ended up calling us back and they said they checked the paperwork and they made a mistake that it should have been a 4 ton unit but the price would be the same. We requested he revisit the price given they made a mistake. He ended up calling back and given us $1000 dollars off. We ended up having a second opinion on the situation on the A/C unit and the guy said there was no Carbon Monoxide leak at all and the furnace was only 3 years old. Frymire attempted to rip off my parents 10K for a new A/C unit they didn't need. These guys have no integrity and they don't deserve your business. Stay away from these guys!
Elizabeth Walley
8 months ago
Frymire maintains our heating and air conditioning systems. They always work like they are supposed to. I was especially appreciative of having had good service February 2021 when the deep freeze hit. We never lost power but I was very concerned about the heater's ability to keep it up because it had to run 24 hours a day for days on end in the brutal cold, but it never missed a beat. It kept us safe and warm all through the freeze and ever since and keeping us cool in the summer! Thank you so much Frymire!
We had a leak in the ceiling from a broken A/C drain pipe & Moe Nasser from Frymire came out within 2 hours of me calling them & he went above & beyond to replace the leaking pipe. He was very professional & knowledgeable & he did such a great job! I’m so happy with his work & I would recommend him to anyone!
Thorough diagnosis (long) and I asked for a synopsis of what needs to be done and I am still waiting on that.
Hope Crockett
10 months ago
Great customer service! Each representative was nice on the phone and in person. The senior technician that came out was kind, effective, informative and appropriately quick.
Stephen Merriman
2 months ago
AC tune up visit. Danny was totally professional and easy to work with.
Andrew Camero
2 years ago
Ben Lam did a great job for the maintenance! He was very informative, patient and helpful. I had a lot of questions for a first time home owner and he took this time a was able to answer the questions.Ben pointed out that I will need a new system since it’s over 23 years old, the system keeps over heating and the blower isn’t strong enough. He was able to get a Project Manager, Frank Perez, out in 15mins to come give take a look at replacement costs.Frank did a great job showing me the options and ensuring me that they care more about the people than a quick buck. It definitely showed!Frymire is a great company and I’ll definitely be using them in the future.
Richard was super friendly, professional, and efficient. He was able to repair a leaking line in my water heater very quickly, and he also helped me fix a leaking hose bib for the washing machine. He only charged me for the water heater repair - so for less than $400 I was back in business. Milestone tried to charge me well over $1000 for the same work.
Enrique came on time and fixed the issue . He was very professional, courteous and very informative from the time he walked in. He also answered all our questions patiently. I would recommend him and this company to all. VIP member plan is a great way to save money for your home ??
Jude Gilbert
8 months ago
Ben responded to a follow-up call. He was calming and reassured us that he would locate and fix the problem. Within minutes he went into the attic, quickly identified the problem, took pictures and explained what could have happened and what needed to happen. He checked the upstairs and downstairs thermostats to ensure they were properly set and fixed the problem. He checked the canister where the leaking occurred and reassured us that there wasn't damage but to observe it for several days and if anything developed to contact the company for repairs. He showed pictures of what he had done and gave instructions to ensure its stability. I was happy to have a knowledgeable, professional and courteous person to address the previous mistake.
Courtney Venegas
6 months ago
Azul and the team was wonderful! He was extremely knowledgeable, professional, and nice! Frymire is the place to go!
Max was so professional and skilled. He had to make two trips to get the correct part (the house is 25 years old. He kept me informed throughout.
Excellent job installing new water heater! Very professional! Explained services, completed the installation, clean-up all in just a couple of hours. I will definitely have Chance do more work. I can’t imagine calling anyone else!
Ashley Velasquez
2 years ago
Would recommend hands down. Fantastic job deep cleaning double HVAC system ducts and vents. Jeremy N was fantastic and said his team would be there at 12, they arrived at 11:55. Price quote was the exact amount we were charged, no surprises. Excellent professional work, I can visibly see the difference in each and every one of our vents.
Jesse was very thorough. Polite, informative, and checked AC things others haven't mentioned before. I would request him again. I did agree to some maintenance work that sounded reasonable and necessary. As a maintenance yearly customer I was given 10% discount on parts and was able to use a $50 Frymire gift card/discount coupon.
Michael Wells
2 years ago
As always, excellent service! We have been using Frymire Services for quite a few years now.All of the technicians, sales, and service people are very nice and knowledgeable. Our latest tech, Moe Nasser, was great! He was able to fix our system, and let us know that our system, being 13 years old, needed some repair. He informed us of all the options available to us and let us decide the beat course without any pressure.We have also recommended Frymire Services to a few friends and they have been impressed with them as well. We will continue to recommend Frymire Services!
My technician today was very profesional an answer all my questions. I been with Frymire for over 20 years and use there services often. Mr Robles made me feel comfortable and went above and beyond his service call. I would highly recommend him and look forward to have him service any future needs that my AC or heating system may need.
Charlie Douglas
a year ago
Great service. I had a minor flood happening and they came and rescued me. The two shutoff valves under a bathroom sink were damaged due to the cold back in February. They replaced the valves and the lines. They came out the same day I called and did good work. I will definitely continue to use this company because of their good service and fast response. The office people were very nice and efficient on the phone and they were very helpful with getting me same day service.
Edina Pastyik
2 months ago
I used this company first time today. The senior tech was a very nice, professional man and did a very thorough job cleaning my AC unit, replacing the filter and educating me. All this for a reasonable price.
Sarah McDonald
9 months ago
Frymire & Kendrick saved the day when our A/C stopped cooling during this super hot summer. Kind, responsive & informative from start to finish. Highly recommend!!
Matthew Dempsey
a year ago
Frymire replaced my HVAC unit a few years ago and everything has been a headache since.The original install took nearly two dozen visits (no joke, I have the papers to confirm). The unit had to be replaced twice to get it working.After a year I started running into more problems. Frymire installed the wrong size unit which caused all sorts of issues and damaged my ceiling and access panel.Every. Single. Thing. It’s all been a headache. Between the incorrect unit installation, techs no showing for appointments, and a litany of excuses — it’s really just best to find another HVAC vendor.
Enrique was quick and efficient in determining issue with our AC. He was able to fix the issue within 30 minutes. Exactly what I want when time is tight.Enrique went beyond his responsibilities to this maintenance. After he left our home, he contacted his manager regarding a thermostat issue we were having. As a result, the thermostat issue was fixed in less than 24 hours. He proved that he and Frymire are customer oriented. My thanks to Enrique for service beyond the immediate need.
Arlene Winking
a year ago
I am giving them a 3 just because of their technician Chad that came and looked at our house to begin with. First had not verified and appointment and he showed up. I called about their maintenance special. Chad figured out we had a lock on our outside unit he didn't have keys for so he had to order off Amazon and come back. So he ordered them and came back. He figured out we had a bad coil, we had two units and he turned off the bad unit and did not inform us so we had no a/c on the bottom part of our house. Chad had also left a mess out by the unit when he changed out the locks, he did not clean up the old locks and looked like he had leaked out freon because there was liquid out on the pad. He came back the next day. He also said that another person had to come and tell us the cost to fix. (Sorry I can't remember the exact name he called that person.) I asked Chad if I was under warranty. He called me and said I only had a five year warranty (I was at 7) and I was not under warranty. I had made phone calls and found out I was still under warranty but had to wait a few days until an employee came back to find out if I was covered under parts and labor. I told Chad I was going to wait to see if I was covered by both labor and parts. I found out 3 days later I was covered. When I called Chad to schedule he said I would have to pay $850 for the freon. At this point it was 90 degrees and I just wanted my unit fixed. I scheduled my appointment. They were suppose to be here at 9, they got here at 9:20, so needless to say I called to see if they were going to show up. They came (a different person than Chad) and fixed our issue. They ended up not charging the $850 it was all covered. I am very happy with my a/c being fixed. I feel like the second crew did a good job. I feel like Chad do a poor job of figuring out my warranty information.
Someone from Frymire called to say the technician was on the way. He arrived on time, explained how to repair our issues and began working on one of the problems while I was contemplating whether to or not to repair the other issue. In discussing the second issue with him, it was clear that it needed to be repaired. I'm happy I made the choice. It was the correct decision after seeing the toilet after it was removed from the floor. Good job Max!!! Thank you!!!!
Coleen Sadewater
6 months ago
He was on time, congenial, professional and just all around a great guy! Thanks! He went above and beyond! Such a nice guy! Thanks a bunch.
Franklin Sloan
6 months ago
I recently had a routine Home heater service tune up done by Frymire Home Services. I was very satisfied with the service provided and the technician that did the work.
Sandra Rosque
11 months ago
Another service done by George this time at new house. Wonderful experience.
Robert came out to check the pressure on our A/C unit and he was excellent. He was punctual and took the time to explain the numbers to us. Very happy with this service so far.
Tony S was great, he was very informative, professional and great at his job. He fixed two plumbing issues for me and was a pleasure to have help with these problems. He did a great job and I could not recommend him highly enough
A Chris Heath
2 years ago
Max at Frymire was an excellent technician. He was straightforward about what was necessary and pricing, and clarified my choice with no pressure. He did the work well, communicating choices with me. And he was informative about my water system, helping me know about my shutoff valves. I will use Frymire again, and will ask for Max.
Mr Martin did a great job in rescuing my wife and I when our ac went out on this 100°+ day. Mr Martin was knowledgeable efficient and a very nice fellow and I think a asset to the Frymier Co. You can send him back to our home anytime we need any service.
Aguilar Buell
3 months ago
Upgrade an 18 year old system. Great to work with Geovani at Frymire.
Ordana Barnett
a year ago
I needed routine maintenance, but discovered some unexpected problems. Moe detailed some requirements for necessary changes and is allowing me time to make arrangements for the repairs. He is a very respectful professional. Frymire's will have me in good shape before long.
Vicki Standley
7 months ago
The information that I received was very helpful. The gentleman was courteous and patient, even showing me the areas he was talking about on the HVAC unit.
Chris Traister
2 years ago
Patrick showed up first, on time and with a great personality. He was thorough, efficient and left no stone unturned. He showed me what was wrong and why. Super personal and made me feel comfortable with what was going on. He didnt use any crazy jargon and called Frank right away when I requested a quote for a bigger project. Frank was extremely knowledgeable and friendly. Talked through all my options and made sure to leave plenty of info behind. Fantastic customer service. These guys were amazing.
John Kizhakeparampil
6 months ago
Trevor checked everything and provided excellent customer service. I highly recommend him.
Pamela Gipson
7 months ago
Spencer was very polite, professional and went over the services performed in great detail. Thank you for a wonderful experience.
Lucy Huffstetter
a month ago
Roger arrived on time, with shoe covers, and did the maintenance to the air conditioning, indoors and outdoors. Then he gave us a thorough report. He made some recommendations, but was not pushy to sell. He was a pro.
Jackie Gahagan
3 months ago
Very thorough and professional. Explained all maintenance needed in detail. Very professional and friendly.
Kyle MacMorran
a year ago
Amazing service!! Enrique was the best service tech I’ve ever dealt with in any field. He was professional, courteous, knowledgeable, and fixed the issue in no time. This company deserves your business and Enrique deserves a bonus/raise/promotion for his hard work. Thank you!
Ronaldo was on time, professional and completed the two repairs in short order. He was friendly and easy to talk with about the repairs. He even noticed a problem behind a gutter on the house that had gone unnoticed by me. Had he not brought it to my attention I may have had unwanted rodents getting into the attic - I repaired it while he did the plumbing repairs. Good job, great guy! I thank him!
My experience with Roy and Frymire was incredible! My wife and I had our first baby and came home from the hospital and sometime between then and midnight our heater broke. It was 59* in the house with a 3 day old baby! Called Frymire to set up emergency service. Roy’s response to was 15 minutes! I’m not kidding 15 minutes. Roy was here for about an hour diagnosing what the issue was. He was extremely knowledgeable and walked me through everything he was doing. In the end, he did not have the parts to fix the issue, but had the experience and knowledge to override what was happening so that we had heat until he could get the parts needed. He called me hours later to communicate that he was driving to Ft Worth to grab the parts needed because nobody in Dallas had them. All in all, by noon everything was fixed and now baby, mom and dad are all warm and safe! Roy is incredible, and if you have an issue call this company and ask specifically for him!
Terry Tcheng
7 months ago
Trevor was courteous, and found what the issue was and remediated the issue.
Checked both the AC unit inside and out and explained what needed to be replaced and replaced it quickly.
Appreciate his service.
Caren Richardson-Grant
2 years ago
I was very pleased with the technician. He was very professional and very knowledgeable about his job. He spent a bit of time explaining the importance of maintaining my water heater and changing it out in a timely manner. He explained things to me where I would understand. I decided to replace my water heater but unfortunately didn’t qualify for the monthly installment program. I highly recommend Mr. Vanegas for your water heater inspection.
Roger did a great job. He was professional, courteous, and explained everything in an easy to understand manner. I’ve been using Frymire for years, and they have the best techs!
Linda Courville
4 days ago
After having dealt with some not so trustworthy HVAC companies in the past, I decided to put my trust in Frymire. The salesperson who came was very respectful and took me through the cost and time line for installation.Within days I had a whole new HVAC. The techs who came were very professional Wore coverings over there shoes, and left the area as clean as they found it. They explained everything they had done and showed me how the new thermostat worked. Unfortunately, a few days later the control board malfunctioned. After speaking to Tim Jaegers, he explained that there was a shortage in the availability in the board, but said if he needed to he would buy a new unit and either install it or take the board of it. It took him a couple of days to get one and decided to use the board. Another tech came out, just as respectful as all the others, and replaced the old board, he also did a couple of other things and my HVAC was up and running. He showed me everything he had done, and cleaned up after himself. I can say in all honesty that I am so pleased that I chose Frymire and would strongly recommend them to anyone. This company is one you can trust.
Max did a great job of detecting the faucet problem and suggested the best and least cost option. I am extremely satisfied with his professionalism and friendly service
My Frymire service tech Trevor did a great job today servicing my HVAC tune up and air scrubber. Thank you for the friendly and helpful service!
Fausto from Frymire Home Services came on time. He had all the protective gear plus shoe covers. He was very clear as to what he would be doing with the water heater to do the maintenance and check it. After a thorough inspection he recommended a replacement unit. He advised me as to the different plans that come with unit replacement in a courteous manner. After he finished replacing the anode, he tidied up and explained the invoice. I was happy with his service.
Fantastic Experience!Our technician was Colton. We had tried another plumber and he could not figure out the problem. Colton did an amazing job. We would definitely ask for him again.We thought our hot water heater needed fixing but it was actually the cartridges in our showers. They were replaced and we now have plenty of hot water!!!We appreciated how Frymire runs their business. A picture was emailed to us of who would be performing the service and also a 30 minutes heads up was given. A part had to be ordered to complete the second shower but we were not charged until both showers were completed.The price was reasonable and we are very pleased with the results!
Kelcey Holcomb
a year ago
Frymire did an amazing job cleaning my Air Ducts! Reasonable pricing, professional service, great attitude! They were taking necessities precautions, and using gloves & feet coverings before entering my home to keep everything clean and sanitary.Thanks for the amazing job, my home has never felt more clean.
I was out of town when I friend watching my dog heard water running under my house. I called Frymire from an airport and Shannon was great. She got Chance to my house within a couple of hours to repair a broken pipe. He did a great job and I could enjoy my vacation.
Our technician, Chris Ramon, was a wealth of knowledge. We appreciate the time he took to share with us I might of the fact that our unit could not be fixed and would need to be replaced.
Cory did a fantastic job. He identified my problem quickly and fixed it. Additionally he showed me each step he was doing and explained it to me. Cory recommended actions I could take to avoid the same issue in future. Cory is a classic example of the professionalism you get from Frymire. Also, the office personnel were extremely helpful and responsive to our needs.I have had Frymire as my AC service provider for 13 years and during that time their personnel have been friendly and professional.I give them the five star rating..
Carla La Croix
7 months ago
Praimesh Ganesh came to do my scheduled heating maintenance. He was very thorough in his work and I was satisfied.
Our heater went out over night. Called and they had someone out in a few hours. Jose was very professional. He explained everything to us and was able to resolve our issue. Highly recommend.
Enrique was a real pleasure to work with. He was very knowledgeable about the issue we had with our two year old Frymire HVAC. He ran a series of tests to determine why our upstairs unit was not cooling and corrected the issue.
This visit was for a replacement of our system and they did a great job. On time and no major hiccups. Very thorough and very knowledgeable and right on time.
Called yesterday and they schedule me for the next day. The technician, Praimesh, showed up on time. He called me to let me know he was on his way. They both were wearing masks and shoe covers. They promptly looked at my unit, offered the solution, and fixed it once I confirmed I wanted to move forward. I also signed up for their maintenance plan. If you look at the numbers and savings, this make the most absolute sense. Thank you for this amazing service!
Annual tankless water heater maintenance by Frymire. Excellent service as always for 20 years now.Lovely man Roger ! He was here today for AC maintenance and left reminders for surge protectors ( terrible storms in my area) as well as safety flood stop to prevent AC water leakage down into my house. Sure appreciate his guidance and Frymire consistent excellent service.
The technician, Roger Griffin, was extremely professional, friendly & efficient. Roger took pictures of our systems in the attic to show me what he found, wore shoe covers in our home & was a great communicator. Decided to sign up for their maintenance program.
The hose attached to my utility room sink faucet had broken and water had gone all over our floor. I called Frymire and they were able to have someone at my home in a few hours and everything was replaced promptly. I am so grateful!
He was awesome. He explained my problem and then he fixed it after I approved it. He asked if there was anything else and it reminded me that I had another issue for him to look at. Turned out to be nothing and he explained it to me. I’ll call them again and I’ll ask for Alex. Thanks Alex!
Had Frymire out for our annual HVAC servicing. The technician was prompt and very helpful. He conducted a no touch visit that we were pleased with. He explained everything he was going to do and then explained the needs of our system with us.Great experience! 10/10 will recommend and use again.
Lori Stephens
2 years ago
(2nd review:) I'm really impressed with Geronimo's service today. Very professional and efficient as he installed our sink hardware. I'm so glad we found Frymire--they never let us down when we need them! (1st review:) Roy was great. My air-conditioning wasn’t working and I had to pick up my son from school very soon. Roy came and found the problem right away and fixed it. Because we are a Frymire member, he didn’t even charge us. Great service!
Alfredo, came out 2 days in a row for an ongoing problem with my AC. Even though they were booked for the day, they fit me in, letting me know that they cared about my business and customer satisfaction. Nothing worse than being without AC in Texas when the heat rolls in. Alfredo kept in contact with me on the phone and let me know when he'd arrive so I could leave the office at that perfect time to meet him at my home and not sit in the heat. He diagnosed the problem and saved me money by not having to replace my thermostat when he realized the problem was something completely different. Love all the folks at Frymire, have used them for 3 years now and like to call them family since they go the extra mile. So different than your typical HVAC company!
Jim Phillips
2 months ago
Danny very professional and courteous. He determined the issue quickly and was able to save us money on repairs by verifying warranty that covered the part.
JimP
Praimesh did a great job fixing my heater!
Frymire has always done a great job servicing our home. Benjamin Almendez was our last representative - very pleasant and punctual
Stacy Henderson
5 months ago
Richard was Very courteous and informative about keeping the system operating at an optimal level.
We have used Frymire in the past, but this was just for a quote for a new HVAC system and it was by Chris, not Geovanni. He was timely, professional and knowledgeable. He inspected everything thoroughly and gave us what appears to be a very competive quote. We have not yet decided on which company we will use as we are doing competitive quoting.
Sir-Golfs A-Lot
4 years ago
I used Frymire for my A/C tune up. I don't know if I was just in tune with the universe or what, but the night prior to my tuneup one of my A/C units stopped working. Let me just say, Frymire is a pleasure to deal with. Every representative was respectful, professional and thorough, highly impressive! Robert was my tech and he was perfect. He was more than accommodating. He was trouble shooting the problem for quite a while, tied down the problem and got it fixed right. Price was very reasonable.If you're unsure about dealing with a company for your home maintenance and repair (as I find myself often), you don't need to hesitate. Call these guys, they're great all around. If I have one minor advice to the company, I was told I would receive a call 30-40 minutes advance of arrival. I was called 15 minutes prior. Frankly, it was only a minor inconvenience. I was happy to receive a call prior as many places I think struggle with this sort of coordination.Frymire has the operation in place to exceed your expectations, call em!
Both Alejandro Sanchez (Alex) and Eric were professional and went the extra mile when installing my water heater. Great people to discuss options and completed the job in a timely manner.
Latonia Walker-Jackson
a year ago
Richard Espinoza was a very courteous and pleasant young man. He was personable and knowledgeable. He thoroughly explained what we needed and he was helpful. I will request for him to come back whenever we are due for our check-up.
Garret is awesome! He's very friendly and professional along with being incredibly knowledgeable. He identified and resolved my plumbing issues very quickly. I definitely would recommend Frymire to people because of the great work he's done.
Ken Czarnecki
2 months ago
Andrew Perryman was conscientious professional and very customer driven! Excellent service! His supervisor was responsive and even got a technician to our home for emergency AC service earlier than commited! Overall very good experience. Only area of feedback/opportunity would be pricing was higher than I had hoped .
Have been doing business with Frymire for years. Had a rough patch with them during their transition but it seems like they have gotten it together now. The tech was very knowledgeable and courteous. Very considerate to our situation. Didn’t press to hard for additional optional things. Prices were fair. The pandemic has definitely changed every aspect of daily life but rest assured, every consideration was given to the fact (mask/protective gear) and we did the same. Good contractors are far and few between and Frymire has stood the test of time. Thank you for humanizing the process!
Tim was great and very professional! He was very informative and provided outstanding customer service. During his explanation of the issue, he showed me pictures of my HVAC as he explained my options and how he would fix the problem. He definitely answered all of my questions. I will definitely use them again!!
Jerry Killian
2 years ago
Patrick was professional, courteous, and on time, (thumbs up on that).He looked my central air unit over and gave me an appropriate diagnosis of it, along with options for repair/upgrade.He called a Comfort Advisor (Frymire speak for closer) to come offer other upgrade options. This guy said he would contact us again, but he didn't.That is no reflection on Patrick though, who presented Frymire well.
Jason Anderson
6 months ago
Every person Frymire has sent to our home has been great. Very professional and they do it right.
Maureen Dillon
a year ago
UPDATED To 4 stars: Frymire got back to me and sent a technician out immediately to address the problem. They owned up to the issue that they caused, fixed it, and even fixed another separate issue that was contributing to our poor AC quality for free. They also apologized for the delay in getting in touch with me and called me after to confirm I was satisfied with the new work. And I am. Our technician Enrique was very informed and helped us understand the problem and the solution he put in place. The AC is working great and the whole household is feeling better as a result. Many thanks to Frymire for owning up to the problem and taking action to fix it!Original post (1 star): Trust me, go somewhere else! If 0 stars were an option, I’d give it. We paid almost $600 to have an issue with our AC fixed and Frymire actually made the issue worse. In fact, they broke parts of our HVAC unit. When we checked the unit to see why it was working worse than before, we found that ducts had been knocked off the unit and our AC was leaking into the attic. I’ve called 3 times to have it addressed and no one has called back (though they keep promising “Rick the HVAC manager” will call me ASAP). I am literally in shock at how poor the quality of the work and customer service is. We signed up for the monthly maintenance membership and let me tell you, I will cancel my credit card before I pay this company another penny. OUTRAGEOUS.
Ryan Martinez
3 years ago
Roy was my senior technician, and he was fantastic. He quickly diagnosed the problem. Roy helped me understand how my system worked, what was wrong, and gave me several options...from small to medium to a full replacement. He wasn’t pushy, just helping me with my choices. He fixed the problem quickly, and I now have a new A/C company and technician that I trust for my future needs. Great service and great experience!
Ronaldo was very professional and did a great job with fixing a major leak that we had in our front yard. They had an amazing turnaround time and came out on a Sunday to fix the issue. Thank you for the amazing customer service.
I highly recommend Jeremy Nyagoko and Frymire Home Services. Not only was Jeremy on time and courteous, but he was very knowledgeable and explained everything going on with my unit. My system is older and I was dreading having to address the noises it was making but our Texas summer is right around the corner so I decided to give Frymire a call. I had a coupon and I have seen their trucks in the area so I decided to give them a call. Well, I’m so glad I did! Jeremy was very thorough and patiently explained my particular situation and all of my options. Fortunately, he was able to do the work it needed today. I am very hopeful ?? that I will be able to enjoy my system for many more years! Thanks Frymire and thank you, Jeremy!
Great experience. Technician George was professional, knowledgeable, tenacious,helpful and timely.
Bryan Miller
7 months ago
I've used Frymire Services for years- Bob Frymire was an Aggie and we knew all about him @ A&M decades ago. Always use Frymire for my HVAC needs.
Frymire, and specifically Enrique, were very responsive to our repair needs. We ended up with two unrelated problems with our a/c so it took a few visits, and Enrique was extremely professional and knowledgeable in getting it all fixed. Frymire was great, too, in getting him out here so quickly.
Called Frymire to have a leaking outdoor hose spigot fixed. Used online scheduling which was easy and allows you to upload videos or pics of the issue so the plumber comes prepared. I uploaded a video, and spoke to Gisselle on the phone. However when plumber arrived he quickly left because he didn't have correct parts or tools. Got charged $80 trip fee.
Beth Ellsberry
5 months ago
Frymire has been very quick to come to our aid, and are pleasant and knowledgable.
JayLynn Craft Room
a year ago
Ben was very cordial and manner able. He identified a problems with my heating unit and gave me several options. He went in depth and explained how the A/C and Heating unit works. Thank you so much trusting him with my service. He gave me a referral to Me. Perez to get more work. Great job young man, very professional and knowledgeable. Thanks Linda Stevens
We've worked with Frymire for many years now. As with previous workmen, Jeremy was knowledgeable, and clearly explained the results of his testing and recommendations. He also shared photos of the equipment discussed. Once again, we are happy with Frymire's service.
We called for an annual heating unit service and Ben was the technician who came by our home. He was very courteous and informative. He gave us a detailed report on our furnace plus a suggestion to increase the efficiency. We enjoyed having him in our home and will ask for him next time we call Frymire Home Services. Great company!
I am very pleased with the service provided by Mr. Angel Gomez. He arrived on time and fix the clogged sink. He was very professional and knew his work. Definitely we will use Frymire Home Services again. And kudos to customer service lady who handled the call. Well mannered and intelligent.
Rich came out and did a FANTASTIC job fixing what started as a catastrophe in our guest home in which my special needs brother resides, AND we are on vacation in the Bahamas. Called Frymire for an emergency repair and they sent Rich out and immediately found the ruptured line kept in contact and advised of steps and what was needed. Fixed the issue without any further problems and was done in a rapid fashion. Could not have asked for better service. Thank you Rich, and thank you Frymire. Will definitely call Frymire again and specifically ask for Rich for my next repair. Not that I’d WANT that but if it does…..Thanks.ML
Maurice Hood
5 months ago
Richard was very informative and fix additional issues that would have caused problems in the future
Sterling Mccurdy
3 years ago
Frymire sent Roy out to look at my unit. Ron informed me my unit had to be replaced. He explained to me in great detail about the newer unit and how the government is changing things effective 2020 which I've been hearing. I felt very confident moving forward with Frymire. They provided me with a plan that suited me. Reason for 5 stars Roy went above and beyond the call of duty. He was aware I had relatives coming in town. During the install other issues arise, he stated he's a man of his word. He took care of the issues himself and didn't go up on the price. He came out early the next morning, the day my relatives were arriving and did exactly what he said he would do. I'm confident that I made the right choice. And my wife is happy AMEN. Thx Frymire for excellent service. And thank you Roy for your professionalism and being a man of your word.
Lots of frozen pipes in Dallas today. I called several businesses but only Frymire could respond same day. They were thorough, professional, and pleasant. The plumber Garrett was very friendly and professional.
Dennis Radabaugh
5 months ago
Great service. Jose was very prompt, personable and knowledgeable. We would like him to become our preferred service technician.
Larry Yarbrough
4 months ago
Updated system for surge protection for the outside and indside units. Arrived and started work and was completed in less then 30 minutes. Great work.
kimberly sansing
a year ago
I really appreciated Enrique’s skill and professionalism. His work replacing our a/c fan was excellent because he took the time to do it right. So grateful for his insight and willingness to drive and pick up an extra tool that was needed ALONG with doing extra to stabilize our unit to ensure optimal performance for our motor .
Praimesh Ganesh came out earlier than expected which was great. Very professional and cordial. He quickly isolated the issue with my A/C and went right to work to repair it. He let me know often what he was doing and cleaned up after himself. He tested the system to ensure that it drained properly and was cooling. I started using Frymire Home Services earlier this year. They have installed a tankless hot water system, cleaned out my air ducts and done some A/C repairs for me. They are always on time and professional. I am glad that we found them. All the personnel have been great.
Jerry Pattillo
2 years ago
We’ve had Frymire put in hot water heaters for us and inspect our AC units. They have handled plumbing repair needs as well. They have been prompt and courteous and corrected the problems. I appreciate the fact that I can depend on them to get the job done when they say they will do it.They also came out after hours and promptly fixed a leaking pipe that was a major emergency. So thankful for them!
This was the second time Kendrick came to our home. He was thorough and professional. Our system is working well, and I think the ongoing inspection program is one of the best features that Frymire has.
Rycke Marshall
a year ago
Mr. George Martin did a great job on the maintenance of my furnace. He has helped me in the past, and he is always polite, friendly, and extremely efficient. I would like to request that he always be the one to help me. 5 Star rating!
I had Chris Ramon and Patrick Alley as my service members today. AC went out and frymire was able to be out the next day which my 7 month pregnant wife appreciated very much. Chris did a great job quickly diagnosing the problem, which was a big one and required Patrick to come out. Patrick was quick and asked questions that saved me money, like how is the unit used? Saving us money by suggesting a smaller unit. Chris had assumed that would be the case. Patrick was great explaining the problem and cost. While I hope I never need their help again, who wants AC issues, I’ll call Frymire first and I suggest you call them too.I don’t know the names of the technicians who installed my unit but they did a great job. Unit is working well. They even switched things around so that my unit will be easier to service in the future. Very pleased with the work that was completed. I will be using Frymire in the future.
Belinda Henington
2 years ago
They arrived on time and told me they were coming. Quickly assessed the issues and efficiently repaired the 2 outside faucets that needed replacing. Totally impressed and recommend Chance and his team for any and all plumbing needs.
Suellen Bogan
2 years ago
He was so knowledgeable and helpful to help me keep our new unit running smoothly. He recommended some adjustments that were helpful and affordable. Very professional and a good listener. I hope he comes back again. Thank you for employing such a great technician. I’ve been with Frymire since 1980 and his on the top of my list.
This company sent out several people over the course of a few years, and they always found different issues with my HVAC, but NEVER the same issues! So it would cost me over $1k for what these people said needed to be done. One guy even told me my outside AC unit would probably not last through the summer, and that was two summers and a winter ago. They kept pushing the $15/mo. 'maintenance program'.They were nice enough and did the work I paid them to do, but I certainly don't trust them.I had a local crew out here from a different company and they installed my UV light + cleaned and removed mold from the inside of my HVAC unit all for under $400.
Trevor West was our service technician today and he did an excellent job! He was courteous and professional, and he was very thorough with the maintenance work on our heater. We would like to have him service our heating and ac unit in the future.
Excellent service by Nathan. He thoroughly evaluated my water heater, performed the maintenance & drainage plus educated me on steps to take regarding maintenance.
Emanuel Salinas
3 years ago
Great service, great staff, great phone people. I have been using them for about 4 years. They do our regular maintenance, and have use their installation services also. I had to replace some units in the past, and again after the tornado. They were there as scheduled, and offer to help if needed. So sweet, so cordial, so efficient.
Max did a thorough, very good job. He initially explained what he need to do.Max also initially said the water heaters were 8 and 10 years old and stated they needed to be replaced.We were shocked!Upon inspection, the units were in very good share, no rust and anodes were in good shape.So the comment about the age of the water heaters and needing replacement was unnecessary.
Matthew Rinaldi
2 years ago
One of the most responsive, customer friendly companies I've ever had the pleasure of doing business with. I had them do an AC repair one time and they timely arrived and they gave me the contract rate for service despite me not having a contract. Then they called me to do a free water heater maintenance. I was perplexed when they came, descaled my water heater and left without charging me. Later they did the same thing for my AC, without charging me. No catch. No fake repairs found to be needed. Seriously, who does this? During my next AC repair, there was a dispute with my AC manufacturer over whether a part was under contract. Frymire covered the cost of the part and said they would handle the dispute instead of me worrying about it. I have since signed a contract and they have always been at the call 24 hours a day. My father recently had a contract with Airtron and couldn't get them to respond after hours. Frymire came over at 10pm within an hour of calling. They couldn't get the part after hours and installed a temporary portable AC free of charge to hold him over until they could obtain the part. He since moved his contract over to Frymire. I'm simply amazed at the customer service of this company.
Tiffany Thomas
2 years ago
Frymire was able to schedule my service for the same day. We were scheduled for the last job of the day. Despite a long work day and high temperature outside, our serviceman, Daniel C., arrived looking neat and tidy, sweat-free, and did a great job. He was friendly, thorough, efficient, and explained things well. He maintained his mask wearing throughout the service also. Thank you!
Great experience. Highly recommend Geovani. Knowledgeable and efficient.
These people are the best! Very honest, knowledgeable, thorough and prompt. They are NOT the least expensive because have to pay for quality. Angel in plumbing is my favorite technician for them. Robert Osteen is my ac/heat guy. They have a rewards program and a comfort club. Frymire has brought together many small service companies under their umbrella brand and then trained them in high company Standards. I have been very impressed with everything they’ve done for us.
sherry mcgowan
4 years ago
I would highly recommend Frymire Home Services. My technicians were extremely knowledgeable, and explained everything in detail. We needed to purchase a new AC unit, and they worked with me on pricing, and made the financing process very easy! They showed up the very next morning to install the new unit, and were finished by 2:00 pm! Excellent service, and loved my techs!
Michael OTeter
3 years ago
Angel spent quite a bit of time, thoroughly inspecting our until and A/C-Heating system. He did a great job, assuring us that our equipment was in good repair and operating efficiently. He did make 2 suggestions for minor improvements, but we didn’t feel pressured. If we have any problems in the future, I feel sure we will call Frymire Home Services.
Praimesh was extremely professional and explained the condition of our HVAC system clearly. The recommendations were clearly given. Great overall experience.
Technician came to evaluate old water heater. Gave advice on replacement needed and a quote. Did not perform any repairs as unit is too old and needs to be replaced. Was very nice and professional.
I had Jeremy out to service my systems last year and it was a great experience. He was very honest and clearly explained everything that was going on.Last week, I started hearing noises out of one of my units whenever I turned on my heat. Jeremy came out to check it and luckily it was a small issue and covered under my warranty! I highly recommend him and Frymire in general. They are always friendly, knowledgeable, and on time.
Very friendly and very professional. He called when he said, arrived when he said and didn't try to sell us anything we didn't need. I have learned the hard way that water heater maintenance is critical and these folks do it really well! Highly recommend.
Roy is the best electrician in the area. I have had experiences with several others and yet to see someone like him. He's very knowledgeable and an expert at what he does. He figured out the problem with my AC unit in 5 minutes while the contractor sent by American Home Shield spent an hour and had no clue what was going on. Very happy with his service.
cordelia cottingim
4 years ago
It was a pleasure to have Frank correct the mistakes of the technician who worked at my house 2 weeks ago. Frank straightened the new thermostat on the wall, showed me how to switch the thermostat from cool to heat, and provided me with a new filter that I paid for. He explained your new policy of installing a filter provided by the homeowner. The previous technicians said they were inserting clean filters but they did not. Frank went to Lowe’s and bought me several new filters for the future, using the money I gave him. He was friendly and nice.
Robert Collier
3 months ago
Nice guy, gets the work done and doesn't try to up sell you for things that aren't needed.
Richard did an outstanding job in installing one toilet, repairing another, uncloging a drain and repairing a faucet. He was very thorough and explained everything in detail. He was very professional and I would not only highly recommend him but would hope that he would be our plumber for any future needs we might have.
We had to disconnect the gas line to our pool/spa heater a few years ago due to a gas leak. In May we decided to take care of the issue to fix the gas leak and get a new heater.Our call to our old plumber must have gotten redirected and a new plumber from Frymire arrives. A gas pressure test was needed to get a quote for the work to restore the gas line to a cost of $329. No much effort was done to try to locate the problem. Instead we get a quote of $8,902 (after 10% discount!). They expected the work to be around 4 to 5 days requiring a new gas line from the meter under the driveway to the pool equipment.Needless to say this was much more than we expected. We had of course another plumbing company coming recommended by our pool company. We were only charged $255 for the visit but this new company actually did locate the issue. The cost to get the plumbing fixed and new gas lines in the pool equipment area was $1,806 and a half day of work. The new heater is now installed and we don't have any issues.We are really disappointed at Frymire. The huge difference in solution and quoted price warrants a review.Interesting, it is over a year after my review and I don't see any response from the owner. I wonder why?
Richard Beadle
2 years ago
Travis Morman came out to fix my hose bib today. I've used Frymire for multiple services, but the personal feel and careful explanation of my options has never been as good as today. The repair itself was exactly what I wanted, just as every technician that has been to my house. Travis had a very personable demeanor and didn't try to sell me things I didn't need. He was able to explain exactly what I needed and why as well as what I didn't need. It was a very comfortable, zero pressure repair experience that I've come to expect from Frymire, and Travis exemplified these excellent practices. 100% recommended and will use again (forever).
Olivia Jaklic
2 years ago
Angel was very professional. Warned me that the plastic valves on my hot water tanks could crack before beginning the flushing process. Offered to cancel the service. He noticed a little bit of water after so he put caps on both valves. Great customer service!
Ernie Genthner
a month ago
Tech was very courteous and competent wore foot coverings in the house. Performed test and determined the cfm setting was too low raised the level from D to B and will try this for awhile
Rajesh Dhanasekaran
2 years ago
It was a pleasure to have Ben Lam was at our place to perform regular checks as part of a regular HVAC check. He was very detailed, specific and honest in providing back opinions and solutions as part of his analysis of my units. A job thoroughly done. Would recommend him and Frymire services. Will certainly be calling them back for other services.
Barbara Richardson
a year ago
Excellent service experience. Tony flushed our hot water heater and did routine maintenance as per our service contract. He showed me the sediment that was flushed from the system and gave an honest assessment of its status without trying to sell me something. Very knowledgeable and pleasant to talk to.
Nechole Weatherly
2 years ago
Angel Cabral was awesome!!! My husband and I just rented this house and they have sent several people out to look at the A/C. They kept telling us they couldn't find anything wrong. I got a referral from a good friend to give Frymire a call. He was extremely thorough. I would definitely recommend them to anyone needing their services. 24/7
Angel Gomez was awesome; he listened to what I needed, and figured out the best way to accomplish it. I even added to his scope of service when he got here, and he fixed that problem as well. So professional and friendly as well. Will definitely be a returning customer.
Richard Ney did a well check on the hot water heater as part of our maintenance plan. He found an issue with the auto shut off system and corrected it. Very personable and knowledgeable plumber. Great job!
I had the cut off valve and pipe for my refrigerator’s ice maker water connection slightly relocated to allow for more depth and width in the refrigerator cavity of my kitchen cabinet system. The plumber was here at the scheduled time and I explained my need. He listened, explained his plan of action, and performed the job, which involved copper pipe in the wall of a 41 year old house. He kept me up to date and frequently asked me to review the work. He was cautious and meticulous in his fabrication of new piping connected to the old pipe within the wall. He did a wonderful job and cleaned up the work area. It was a job well done.
Beatrice Allison
2 years ago
Although the tech gave me his name, I had to get it off of the receipt for sure. Our inspection went quickly as we have a newer unit. He was a bit hard to understand but we both are hard of hearing as well. He arrived a few minutes early which was fine with us.
Annette Matteson
2 years ago
Jeremy N. did a great job in repairing our air conditioner. He was on time, wore shoe covers and a mask even when he had to go into the hot attic and immediately knew what the issue was and fixed it quickly. I'm requesting him in the future.Update: Geronimo Mendoza did a great job tracking down a hard to find part for a shower handle repair. He was very professional and provided excellent customer service and communication.
randall scott
2 weeks ago
Great communication and explanation of the issue. Friendly and helpful. Thanks so much. Would use Frymire again.
Alan was prompt, efficient and thorough. He talked me through the process and gave me options. Due to his effective communication and friendly demeanor I allowed him to upswell me his services based on the benefits that he described but more importantly because I trusted his opinion. I would definitely recommend using Frymire again in the future.
Chris Ramon was WONDERFUL! He quickly determined the root of our AC system issue, figured out the solution (which included plumbing), arranged for additional crew to come in (Garrett and Marcus). It was great to see co-workers work as a team and come together for their customer. After the root of the issue was corrected, Chris did a thorough check of the entire system to make sure nothing else was happening. Great quality work by all three!My hats off to Frymire. These fine young men were courteous, knowledgeable, and clearly managed expectations. Thank you Frymire!
The technician from Frymire was very thorough and helpful diagnosing our A/C issues. He did a great job at explaining the options that we had in order to resolve the problems and was courteous throughout the entire process of the service visit.
Rick and Sandy Traylor
a year ago
Enrique Robles did an excellent job. Hope to use him again. 5 Star representative. Wore protective mask and booties and very knowledgeable and pleasant. Very professional and courteous. Best tech we have had.
Ronaldo Ramirez was very quick, friendly and professional. He did a great job and I was very pleased with his work. My second time to use this company and I will continue to do so.
All work was done very professional and in a timely schedule. They did the work in 20 degrees weather (wind chill factor). If i have any problems again with any home repairs, i will defiantly call for Benjamin again.
Steve Turner
10 months ago
Routine maintenance of water heaters (drain, check for sediment formation, refill, check gas lines and burners, check pressure relief valves, etc) was performed quickly and professionally. Great company, great service!
Yes Angel and his partner were very professional very kind very informative They got here on time They did the job They took care of it it got fixed I I really appreciate that they didn't leave a mess. They are still practicing mask and social distance I would definitely use their service again I know they've been in business for a long time and and that's probably why they have some of the best employees
Stacy Denkhoff
7 months ago
Jeremy is great! He is always on time, friendly, explains what he’s doing, and gets the job done. Yesterday was freezing and we realized our upstairs was not heating. We called and were told someone would come out ,but it may be after hours. I was so happy to see Jeremy’s smiling face at 4:45! He had it fixed and was out before 5:30. He even had a 50$ off coupon for us !
The RMP (Responsible Master Plumber) for Frymire Home Services was recently fined $10,000 by the Texas State Board of Plumbing (case #2021-0086) for:(1) Failing to timely obtain a plumbing permit (which would have also required a city inspection)(2) Willfully or negligently installing a plumbing system that was not compliant with applicable plumbing codes and in violation of a municipal rule or ordinance....Bottom Line:- I strongly recommend that you do NOT use Frymire Home Services for any serious plumbing problems.--------------------Epilogue:Shortly after receiving the fine, the new manager called me and apologized . They followed up with an offer to refund some of the cost. I offered to add that to my review and thank them for it online . But when I insisted that I would not take down the original review, I never heard from them again.
Yvonne Saldivar
2 years ago
Garret and Arturo came out today and did a great job at unclogging our upstairs bathtub drain. While they were in our home, I had them look at both of our showers/drains and diagnose our issues. They were able to give me an estimate on the spot for the additional work and completed all of it timely and professionally. I would definitely recommend their service to anyone in need. Thank you so much!
Hunter Stensrud
a year ago
Kris was hands down the most helpful AC technician we’ve had in years. He took time to explain things in and understandable way and also made recommendations on what to expect over the next year on what would need replacing to give a sense of how to budget now. Above all he was very kind and friendly.
This week I've had two calls to Frymire as a new customer. Fortunately, the first tech signed me up as a customer which allowed good discounts to be added to my HVAC call. Thank you Tony. Then Jose came same day as called, repaired many parts of my HVAC. He carefully explained my thermostat which I didn't understand and left with both the HVAC and heater humming away. These two young men are smart, well educated, friendly and professional..Frymire has won a lifelong customer.
Fiona Stokes
7 months ago
Technician was on time, polite and efficient. He explained exactly what he found on each unit and made recommendations. No hard sell!!
Ben Lam came out to do a preventive maintenance checkup on my heating system. He was thorough and professional and of course offered several additional services I could purchase if I had wanted to but there was absolutely no pressure to do so. I had a coupon for the maintenance service so all in all I received a great deal of peace of mind for very little cost.
Heath Herrington
11 months ago
Garret was the most kind, competent and responsive to ensuring 5 star service I’ve ever had with any contractor. He went above and beyond in every way.
Jose was very professional and explained what the issues were and what our options were. Thanks for quickly coming out and diagnosing the problem.Prior post for plumbing:Lane came to check out some leaks and give repair estimates. He was very thorough and explained what caused the problems and how he could fix it. Thanks again Lane!Prior post for A/C:Praimesh and Roger came out to troubleshoot why my a/c wasn't working. They were very knowledgeable and worked quickly to diagnose the problem. Thanks for being true pros.
Bertran Green
a month ago
Danny was on time and took care of the maintenance quickly ??
We had a routine maintenance service performed on our 2 HVAC units. Ben Ham from Frymire provided our service and did an excellent job. He showed up on time, did a thorough inspection and provided honest and concise feedback on the status of our systems. We will definitely use Frymire again.
George was the best. He knew exactly what he was doing and his expertise put me at ease. Cuz being without AC in Texas during the summer ain’t no joke for this single father of 3.So my whole family sends out a big THANK YOU to George Martin!
Day after installation:System is 10x better than previous one (or so I thought). Installation (I thought) was great, couldn’t be happier with the job they did (I thought). Highly recommend using Frymire over any other option out there! (No longer accurate-see below)3 months in:Have needed 3 visits with them patching something they missed the previous time, and making new problems each time thereafter after I inspect their work. Shame on me for assuming their work would be good and not inspecting it thoroughly each time. Roy, who led me through the whole process recently said they would make necessary repairs and now has not responded and Frymire today said my case is resolved meaning they don’t see any other issues. I’m also paying a monthly amount for what they call VIP service and this is the experience. To top it all off, now there is 1 inch of water in the drain pan and I found another huge gap that they missed sealing properly after installation and 3 separate visits.If Frymire corrects this, as they should, and have told me they would, I will edit this review. I’m a fair person and all I expect is fairness in return. For now, I highly recommend going with anyone other than Frymire for a new system installation and service. There shouldn’t be this many issues with a brand new system
Frymire has come through for my family AGAIN, during a homeowner emergency. They continually find a way to show up same day for those customers in need. I called them after 5pm on a Sunday night (during the pandemic), due to my AC freezing over and not working at all. They (specific tech named Robert) came by that evening and got to work looking for the culprit. Robert answered all of our questions and walked us through all of the options/ solutions available. He stayed on the job until the issue was fully resolved. He is incredibly knowledgeable in this field, very patient and extremely professional. Robert, THANK YOU for all of your hard work this week! You are a fantastic technician and representative of Frymire.I have been a loyal customer of Frymire’s for many years now. The one thing that keeps me coming back time and time again is the amazing customer service and professionalism they always extend. Save yourself the stress of looking elsewhere.I recommend Frymire for plumbing and HVAC needs.
Tony came out this morning for our water heater maintenance. Great guy! Friendly, courteous and he knows his plumbing. Very nice experience. We can rest easier knowing things are in good shape. Thanks Tony!
Chad is the man! We just got a new house, and both the AC systems went out. Chad was able come.out the very next morning, and able to use his expertise to quickly diagnose exactly how to fix my systems. Fixed my AC right up. Didn't try to oversell me, just got me fixed what was needed, and helped devise a game plan for the future. I have had great experiences with Frymire. They are one of those old fashioned companies that takes care of their customers and does what is best for them. Hard to find that anywhere these days. I feel like I am in good hands with them.
BEWARE This company takes advantage of elderly customers. DO NOT USE THEM EVER. My 80 year old parents called them for a general maintenance appointment in January 2022 and they ended up with a $2200 bill for non-mandatory services. When I disputed with Frymire, they refused to refund my parents Visa. Also when my parents ask for the replacement part, they didn’t have anything to show. I would give them a 0 because they are a very DESPICABLE company. I repeat DO NOT USE THEM especially if you are a Senior Citizen.
Ellen Young
10 months ago
George showed up ahead of schedule, explained everything that was needed and was in & out very quickly!! George was not pushy about the suggested maintenance that I needed and I would recommend Frymire to everyone.
Rosemary Schuman
3 months ago
Trevor came to install the heat strips that were recommended/discussed last week to enhance heating capability in extreme cold. Excellent service as always.
Jeremy was very nice and patient with all the questions I asked and explained everything so I could understand. He was also very thorough with all of his checks on my A/C and replaced parts which were needed that I agreed with. He was highly skilled at his job. He was also friendly which I appreciated. I would ask for Jeremy for now on.
Robin Schriefer
6 months ago
Garrett was totally professional and explained everything until we totally understood the issue.
Theresa Kannenberg
4 years ago
We had a air conditioner tune up scheduled and Jeremy was our service technician. He was absolutely delightful!! Very professional and knowledgeable!! He explained everything so that I could understand what needed to be done and told me pros and cons of waiting. He was quick and efficient. I want him every time I need service!! Thanks for supplying great support when needed!!
I have been using Frymire for years, and have always been happy with them. They are professional, honest, and trustworthy. This visit Enrique was very friendly, helpful, and courteous. My A/C is working great again.
Already had our old system improved to the point it could be. Frymire provided a great proposal for a new system (ours is 23 years old). We loved the option to pay monthly for the system and that includes a twice annual system review and all repairs as needed. Very professional people and they explained things at the level that I needed it to be explained.
Sindhura Bikki
a year ago
Kendrick from Frymire did a great job in identifying my hvac issue and fixed it same day. Very professional and thorough in performing a/c tune up and repairs. Left a detailed diagnosis report. Highly recommend them for hvac service.
Garret Galicia was awesome! Very professional with a great personality. Very thorough with his explanation of my issue, what needed to be done and why. I especially appreciated the follow-up and how Frymire kept me updated on the team's arrival all the way to how Garret and his team respected my remote working from home situation and took care to not unnecessarily distract me.I've used Frymire in the past and will continue to use them in the future based on their customer service. They are not the cheapest, but they aren't the most expensive either. Highly recommended.
Elizabeth Smith
3 months ago
Roger did an excellent job, and even replaced my wall registered. He took the time to make sure I was all up to date . Very kind and patient with all my questions. Thank you, Roger
I have been happy with Frymire's service any time they have come out. They are punctual, friendly, safe and the job has been done correctly. I will say they are a bit expensive and would recommend ensuring that a quote is provided prior to any work being performed. I recently had some work performed and was surprised at the cost since there were no parts (only labor) involved. The quote was not provided to me in advance (nor did I ask), and I made an assumption that given the nature of the repair that the costs would be minimal (or even included as part of the VIP program that I'm subscribed to).
Chris (Sting1373)
a year ago
Frymire has been great to work with especially since new management has come in. David came out and was very detailed and thorough and detailed on each aspect. Highly recommend their services with neighbors.2nd update, came out to troubleshoot cooling issue, emergency call and was able to arrive within the hour. Still highly recommend and to put you on the maintenance plan. Helps cover/reduce your costs.
Andrew is a thorough gentleman, knew what he was doing, very friendly and courteous. After the job was done he gave me a detailed check list which I really appreciate . I wish him all the best.
Shawn Kellar
7 months ago
10 out of 10. Richard Espinoza was absolutely amazing. I hope I get him every time! Great communication!
Claude E Johnson
a year ago
Great experience. Jose Hernandez was knowledgeable, professional and courteous. He new what he was doing. Out the 4 previous technicians, he was the only one who corrected the problem. Great job Jose. ??
Mary Hartsock
8 months ago
Ben is very friendly and professional. He explained alot on how clean our water.
The different water purification they offer.
mike alexander
5 months ago
In addition to servicing my A/C, Trevor solved a very irritating problem I’ve had since Frymire installed this unit. The compressor made an unusually loud clattering noise when running. The men that installed this unit as well as 3 to 4 technicians since then have not been able to correct it. But Trevor simply pulled two pieces of metal apart that were vibrating against each other and solved the problem. Way to go Trevor for going over and above to make your customer happy.
Wendy Reynolds
2 years ago
Kyle, the General Manager called me after seeing my review and asked for chance to make things right. He said they do work on two-story homes where system is on the roof. He said he would waive the fee to come out as well as discount any repairs by 20%. I agreed and two service techs came out on 9/1/20. They cleaned unit on roof and got system running but said to have it working where would last longer would be about $1100 with discount. The system being 29 yrs old is not worth putting that much into as would rather put in a new Trane system. They sent Frank out to go over cost of new system & Kyle gave me discounts getting total from $9,537.60 to $8,500.00 as well as 2 yrs free maintenance and 2 yrs free labor. Also they were running special so received 18mos at 0% interest and can payoff early with no penalty which I used too. In the meantime my old AC unit was running. On 9/4/20 new Trane system arrived but heating kit was on back order and the piece that holds filter was not size I was told would be getting by Frank. On 9/10/20 techs came back and put in heating element and correct size filter holder. 9/11/20 techs brought out filters for unit as prior times filters were not on trucks so was using the one out of my old system until received. Techs were all good that came to do work.8/31/20 DO NOT USE FRYMIRE!!! My AC went out on Saturday night. Called Frymire Sunday morning & scheduled service for Monday between 2-4 pm. Told girl that AC unit was on roof and last time tech out said to be sure to let them know that 2 ladders better than 1 due to split level in back of townhouse makes easier to access roof system. I told her all of that but apparently she didn’t write any of it down.Called Monday at 2:30 pm to see if could find out when tech coming & remind them of 2 ladders. Girl said the person didn’t write that down & had put unit in attic vs. roof. She said she’d call me back as had to check with management & let them know Sunday’s girl didn’t put any of my notes in. She called back & said unless can be reached with one ladder their management said too dangerous, I said it’s been done with one ladder before as well. She said she needed to call me back after she updated management. She called back to tell me they were not coming as too dangerous. I told her that they have worked on it before.She said under new management now & they say too dangerous. I told her so basically the girl on Sunday didn’t do her job & they are canceling on me the day of my appointment during the time frame I was supposed to have a tech coming. Told her not only have they lost my business but also my parents business.I suggest anyone thinking of using Frymire read Dallas Morning News article written in 2018 because new management sucks & better companies out there that are about people in hot homes in heat of summer. I had seen it but never had a problem with them but since this happened I believe the news writer got it right that they are bad now.
Andrew Walton
2 months ago
Brian was thorough and professional, service was great!
Shawn Cavanaugh
9 years ago
Abel came early and was very knowledgeable. He was able to service my unit and found an issue that needed repair. He worked with me to get the follow up call initiated. He was extremely professional. I felt confident that he and Frymire services were going to take good care of me now, and in the future.
I will definitely be a repeat customer of this company. Fair pricing & great communication. I like that they texted me a pic and name of the tech before he came. Scott was friendly and did an amazing job, my drains are working better than they have in 15 years.
We always have good service with Frymire and ..again..we were not disappointed. Customer service actually answered the phone and made an appointment on a Sunday! Saul was our technician and he was able to diagnose and fix the wiring on the spot. Saul also explained what happens to the system during these extreme temps and what is normal or not normal. This why I continue to use Frymire for our needs! Thank you!!
Priya Srinivasan
4 months ago
The technician was very prompt polite and explained us the next steps very well
Tony was excellent! He was prompt and did an amazing job unclogging our drain. We will definitely use your services again!
Robert Hogue
10 months ago
Alejandro and his assistants did a great job. Courteous, knowledgeable and skilled. They represent Frymire well!
Our AC system would not start. We called Frymire. They were at our house a few hours later and fixed our system quickly.
Trent McColly
2 years ago
Completely scamming customers. I came into contact with this company after they mistakenly sent me someone else's receipt with credit card information and contacted them. They offered me 3 free tune-ups. When the A/C was freezing, technician Chris R. claimed he put two pounds of refrigerant in the unit. However, he did not fix unit. Instead, he turned it on and left. He blamed the problem on the unit being manufactured in Mexico. Two hours later it froze again. When company called, they said they would send out another technician. Instead, they sent a salesman. When speaking with the president of the company, he made the whole situation worse--to the point the salesman asked me if I wanted him to hang up on the president. After speaking with Derrick, June 30, he promised to rectify the situation by offering a $142 refund. When I spoke to Dee Dee the next day about the time frame of the refund, she contacted Derrick who said it would take up to 10 days. No refund has been given as of this date. In the meantime, I have had two separate technicians from another company out. They both suspect that Frymire technicians drained coolant from the system to make it look like there was a leak or needed replacement even though the unit is under warranty. Their possible theft by service is highly possible. I cannot recommend this company to anyone because their services are inflated far above that of other companies, their technician did appear to be less than competent, the president of the company made customer relations worse, and they promise a refund and don't deliver on it. Thanks to the new company adding the refrigerant back into the system, it is working perfectly.
David Ramsey
3 months ago
CLEW Performed system tune up on gas furnace. Checked all connections/amps/ohms. All components working at this time.
Tech was through, professional, and on time. He also answered several questions that helped me.
Therese Dalke
3 years ago
Knowledgeable technicians, prompt, professional, polite and “got it right” the first time! We recently had a kitchen faucet replacement done by a Frymire technician.The job was done perfectly, no problems whatsoever ever! We’ve used Frymire for years for regular maintenance of our heating and air conditioning units, GREAT SERVICE! Highly recommended!
We have used Frymire for several things here at the house. This time we had a toilet that was stopped up. The first technician they sent was, in our opinion, not as professional as others. We shared our concerns with Frymire and they quickly sent another crew that was just great. They stand behind their work.
steven Gordon linebaugh
2 weeks ago
Bryan was great-very appreciated-service
Stacey Thomas
4 years ago
Same day service, first class and very professional. My husband and I appreciate the outstanding service from Roy (technician) and Ken (management). They went above and beyond our expectations in handling our AC dilemma during a difficult time. We would recommend Frymire and will be a repeat customer for all our air/heating needs. Thank you Roy and Ken for taking such good care of us.
David Heffley
2 years ago
Emergency plumbing service is never fun. Angel from Frymire was quick, informative, on time, courteous, and professional. He told me my options from the fix it now and maybe have an issue later to dig deep and find the root cause. I appreciate the options.
Dustin McLaughlin
4 years ago
Sergio V. and the service from Frymire was excellent. Sergio showed up on time and promptly got to work. He was able to educate me and walk me through the maintenance of my A/C unit. He discussed possible issues but did not push anything unnecessary on me. An all-around great service. If you have the chance to work with Sergio, you'll certainly appreciate his work and knowledge. Thanks again!
Ruth Ann Francis
5 years ago
Bobby from Frymire did an excellent job with my AC system today. He was prompt, polite, knowledgeable, friendly, efficient and thorough. He answered my many questions and explained exactly what was going on with my system. I felt very comfortable with him in my home (single, female, so that's kinda a bug deal). And was very happy with the service I received.
Easy to schedule appointment. Cameron B. was on time and completed the service in a timely manner. He was able to answer all my questions and never tried to upsell. So appreciative of his knowledge and kindness. Would recommend Frymire 100%. Will use again!
Chance Cooper is the best. Ask for him. He fixed a major leak from our pool pump to the pool/hot tub. He did his work professionally and quickly. I can recommend him highly for your plumbing problems.
Don Aspromonte
3 years ago
On time arrival and exceptionally positive experience. In addition to having my hot water heater checked I needed to replace the instant hot water device which had recently begun to fail. Angel was thorough and careful in his work and a pleasure to talk with about the details of this device. I was surprised to learn that he routinely recommends the $200 device but many people are afraid he is just trying to make more money. Not so. This is a great value and I would not be afraid to take Angel's advice on anything. When we are able to replace our hot water heater I will definitely call Frymire and ask for Angel.
Trevor did a great job and was very professional! I highly recommend Frymire! Get their membership to help save on service calls and repairs.
Benjamin did a quick job getting our water back up and running on a Saturday, then came back Sunday to make permanent repairs. He was absolutely a Godsend. I may become a lifetime Frymire customer. I'm very pleased. Thank you !
We had a big job done at our home. A new a/c and heating unit installed. It was a big job and Frymire was excellent. A shout out to Shaine and Chris. Both of them worked very hard, did a good job and explained everything along the way. They didn't leave until everything was completed. We are very pleased. We will definitely recommend them to others.
Michael Dielenhein
10 months ago
He was on time and did a great job checking our two HVAC units out. Cleaned the coils and checked system performance
Ive used Frymire for almost 10 years which means I have had many checkups and repairs. Donny did an amazing job making sure my HVAC unit was working properly and efficiently. He was very kind to explain everything and make sure my safety was top priority. Overall fantastic job and will be requesting him again!
New Rewiew 5/24/2022: Mr. Michael Mosley did an outstanding job. Narrowed the problem down. It was an electrical issue not AC. Fixed and working great.New Review 1/19/2022 Again Frymire has great people Jose Hernandez did an outstanding job.David went above the call of duty to help me understand what happen with the brand new unit. Outstanding service as always from Frymire. Thank you DavidNew day and new review: 9/13/2019: I am SOOOO happy with the technician you sent to my home to do the annual checkup. The new A/C Frymire put in about a year ago, was not keeping up with these hot days. I had two other people from Frymire come look at this and blew me off. But Salvador found the problem and fixed it for a small price. THAT IS OUTSTANDING SERVICE!!! Please thank him for me.
Matt Gallington (Chef Matteaux)
2 years ago
Jeremy was very professional and respectful. He was forth coming and went the extra mile to double check the work and that we were happy instead of just rushing off. I was a warranty professional for 11 years with Pulte Homes and Toll Brothers Homes and wish we had more techs like him running calls.
Garret G. provided exceptional service during our water heater inspection and replacement. He educated us during the process and was patient in answering all our questions. He was knowledgeable, courteous, and worked neatly.
Frymire has repaired my water heater and I bought a one year membership. Since then they have been out to do routine maintenance on my air-conditioning and furnace unit. They leave accurate estimates to let me know what services or parts I might need. I am satisfied with Frymire and the technician who took care of me today was very professional, personable and polite.
Danny was professional and did a great job.
KolenKen Reviews
a year ago
Had to replace the water pipe to my dishwasher. Tech Tony Packer was very efficient and knowledgeable. He assessed the problem and fixed it quickly. We will definitely be using Frymire again because of Tony.
Andrew was amazing! He really went above and beyond to get me the level of information I needed to make my decision about repairs needed! I hope we will be able to work with Andrew in the future!
Kristin Parker
3 years ago
I had two Frymire technicians - Cristian and Devor - out today to take care of an issue with one of my new air conditioning units. These guys were great. Upon arrival, they went right to work, were highly efficient, and did a super job. It is so refreshing to work with a company like Frymire that exhibits such integrity. They stand behind their products and their customer service is outstanding. I would not hesitate to recommend them for all of your heating, air conditioning, and water heater needs.
I had two teams of servicemen in my home two separate days and was very impressed with their professionalism, politeness and thoroughness. Very informative. I appreciate their mask wearing and using proper hygiene protocol. Quality service.
Charlemagne
11 months ago
Fast, clean professional work and Angel went above and beyond tracking down all my issues and making sure I understood every step of the process. Would happily use and refer again.
Kind of an emergency: we needed a new gas water heater and also had a slab leak. Fausto came out with his helper and they explained everything to us, so we understood the situation and our options. We even decided to replace a toilet, since they'd be here anyway. This morning they replaced the water heater and the toilet. The other crew is still working tunneling under our home to locate the slab leak so it can be repaired. The work is not completed yet, but I trust it will be completed to our satisfaction, since to this point they have gone above and beyond. I think we found our new plumber!UPDATE: I was wrong - poor follow through! They did NOT come out and finish the work Saturday morning as promised. I had to make several calls Saturday to learn they weren't coming and even if they could come, there was no way they'd finish Saturday. I was VERY upset and disappointed that Fausto promised me something from the start that he KNEW could not be completed until the following week. Frymire manager Kyle called me Saturday to explain and to apologize. VERY disappointed that they didn't follow through, and that I was lied to to get the job. Kyle was very nice though, and I did appreciate him calling me to apologize ... and he gave me a $200 discount on the work. Now the estimated time to finish should be Thursday the following week - 5 days later than promised!
Jose was on time very professional. Diagnosed the problem told me the repair price gave me a couple other options then fixed my system. Afterwards made a couple other recommendations that should be done soon. All in all a great experience.
Robert Opdyke
2 months ago
The team was fantastic! Both men were wonderful representatives for Frymire!
Please thank them again!
Phillip Labossiere
2 years ago
Probably one of the best service experiences I have had by a commercial service company in a long time. Jeremy was informative and kept me in the loop during the entire service call. Had to have my capacitor replaced but was a needed fix to assure a long time issue free HVAC unit. Highly recommend
AC stopped working on Friday. Thank you to Frymire Specialist George Martin for excellent service and fixing the issue in timely manner. He was prompt, knowledgeable and friendly. Highly recommended!!
Jose was professional, courteous, knowledgeable. He came in, diagnosed the problem, explained what was wrong and what needed to be done. Repaired the problem and was on his way! Highly recommend him!
Our furnace is only 15 months old & was leaking. It turned out that the drain was clogged & needed repair. I was not too happy with the evaluation; however, technician Jeremy was calm, respectful and explained the problem. He offered a solution and a satisfactory recommendation for an additional service. Although I think Frymire should have identified this potential problem prior to installation, I can only praise Jeremy’s attitude and work ethic.
Miguel Ramirez
a month ago
The driver with the company truck 2566 almost cause an accident in the freeway I’m very disappointed in the driving skills
Alex Lindemeier
a year ago
Michael Mosley did a great job repairing my HVAC unit so it can live to die another day. Was great talking with him about his experience in the industry. Very personable guy and great quality service.
Wade Sellers
3 months ago
Jose was excellent in all respects! Thanks to Jose & Frymire!??
Kimberlie Andrews
2 years ago
I had the best experience with Frymire from the Customer Service call letting me know about the tech arrival, to the tech arriving arriving and leaving. The Tech was informative, knowledgeable and very friendly. I’m so happy we chose Frymire and the VIP Maintenance Plan. Thank you Tim, I’m so glad you’re our tech!!! Thank you Frymire!!
Amalea Zegarzewski
3 years ago
What an amazing team Frymire has! I came home with my kids and my house was at 84 degrees! Frymire sent Christian who was extremely friendly, kind and fast at fixing the problem! He said two parts were failing on my AC... after discussing further I thought it best to have the repairs done. He said he had one of the parts but realized he had just used the last other part on his truck. He quickly came up with a solution and called his coworker Donny who came to the rescue!!! What an amazing team! They had my AC up and running in minutes and my babies can sleep soundly in our cool home... and so can I! I recommend this company to anyone and everyone!! Thank you Christian, Donny and Frymire!
Heather Mason
3 years ago
Jeremy is always very helpful concerning my heating and air system and knowledgeable about the products he services. He gets things done and offers me suggestions and tips to keep my heating and air system running efficiently throughout the crazy summer months here in Texas. He does a great job following up on suggestions and always has a smile on his face. I am always happy to see him. He gets the job done.
Patricia Bailey
4 years ago
My experience with Frymire plumbing today was exceptionally good. A service man was at my home within a couple of hours of my call. There was a gas leak and water leak in my hot water heater. The service man was able to offer me a new appliance installation with a 12 year warranty and installed it immediately. The replacement was completed by the end of the day. He also answered all my questions. I would recommend them to a friend. And I will call them in the future for other plumbing problems. I had meticulous service today 05/20/19 and recommend this company in the future.
Richard was very professional and knowledgeable! Got in and out and got the job done! Came out the same day I called to fix plumbing leak. Would definitely recommend!
I recently bought a new house and wanted to get on a regular AC/Heating maintenance so I called Frymire. Tech Andrew Perryman came out and gave our HVAC system a thorough inspection and cleaned the AC unit and let us know everything was running great! I went with the Victory Comfort Club membership to get the most value and peace of mind.
Our technician, Praimesh Ganesh, did a wonderful job on this service call. He was very knowledgeable, efficient, professional, and friendly. He knew exactly what the problem was and was able to repair this unusual situation thoroughly but in a short amount of time. I will be requesting Praimesh again in the future!
Samina Malik
2 months ago
Ben Lam was extremely thorough and very polite !
Jennifer Dardaganian
a year ago
Max was nice, patient and professional. He checked out my water heater and tomorrow will be coming back to install a new one. He explained what they will do and all my options thoroughly. Thanks Max!
CAROLINE CASTLE
a year ago
Tony was incredible! He did a great job getting our pipe unclogged and was very nice and professional. Will absolutely be using Frymire and Tony for any future services!
Ernest De La Cruz
2 years ago
I called Frymire regarding my HVAC being out on 3/11/2021 and when i mentioned it was under warranty i got a spill about Frymire being bought and not sure if new owners would honor the warranty. Also told they could not located my records for the unit but did show service calls. I was then told that i needed to speak with Rick Overall as he is the only one that can tell me if warranty will be honored, however he wasn't in the office until 8:00AM on 3/12. I called back on 3/12 at 8:30 and when asked what my call was in regards too was told he would return my in 48 hrs. I explained that this was poor customer service. I find it difficult to believe that 1 person at this company is the only one with answers. I'll never do business with Frymire again and suggest anyone considering doing business with them think twice. When you spend thousands of $$$ with a company the lease they can do is find someone to talk to you when you call.
Friendly PC Guru
3 years ago
Frymire does great work. I joined their club to get my major HVAC and plumbing appliances maintained a few times a year and get a discount on repairs. They always send skilled, friendly technicians. I’m always comfortable to hosting them in my home.Like today, I’d scheduled my winter heating checkup with Frymire (free with club membership), they sent Donny. He was friendly, knowledgeable and very thorough. Donny noticed a few things I should address and carefully explained them to me, but didn’t pressure me to spend money on my free checkup day. Since I can wait a little I’ll schedule the repair in a couple of months. Frymire is usually good like that. They tell you when something is urgent or not.I always recommend Frymire Home Services for air, heat and plumbing.
Arun Subramanian
a year ago
I have been using Frymire for the past 16 years and they are very good. I have worked with many technicians over the years and all of them are really knowledgeable, friendly and helpful. The technician from the last visit Kris Hokerk is also exceptionally great with respect to explaining the current state of my HVAC system.
Ulysses Cortez
a year ago
Moe & Kris saved me from triple-digit Texas heat. They replaced a compressor, capacitor, and threw in a FREE cleaning in one afternoon. All with a smile. Definitely call for quick, top-notch service! Thank you, Frymire!
John Broadhead
2 years ago
Great excellent tech. We never see the same tech again. This time the tech said he had never seen a drainage system like the one we have. Frymire 2 techs sold us the idea. Was supposed to be the end all best drainage system ever. It did work. We spent a lot and again several months later another team came out.They had another idea. We said OK, and paid the invoice. Then this call and the tech says you have a clogged pipe. Da, we need to have a manager/owner sit down and listen and explain just what has happened. Its been learning a price. Thanks The Broadhead's
Frymire came out to perform repair work under warranty. They were on time, efficient, polite, and quick. Overall good experience!6/22/2018 UpdateHad one of my AC units go out. Frymire came out and performed a thorough investigation and determined the issue. It wasn't good news, but Roy spent the extra time to ensure this was covered under my warranty and even ensured labor was covered. Very customer-centric care!
We were having a problem with our water heater. Angel Gomez worked hard in finding a great solution to our challenging situation. He gave us several options and we finally decided on the replacement that fit our budget. Angel and his management put together a plan that gave us a great price and incredible service.Their efforts to fit our needs and honesty about what we needed made us feel good about trusting their suggestions. So many times folk try to up sell you on unnecessary expensive upgrades. What more can you ask for, they were trustworthy, hardworking, and all at a great price.
Gerry Lloyd
10 months ago
Fast and friendly service. Benjamin Almendez was very professional and explained everything in detail. Extremely satisfied with the service I received and will definitely use their services again.
I have used Frymire services as long as I have lived in Dallas (9years) as did the owner prior to me. They have done all the above services as well as installing & maintaining an air scrubber , which in these Covid times is Very important.As well as for assisting people with allergies.They are Always polite, efficient, and do extremely complete servicing whether it’s plumbing, AC, furnace, water tank & heater, changing filters or anything else I failed to mention.ALWAYS AN EXCELLENT PROFESSIONAL JOB!Because they come on a regular schedule & check everything & inform me, I feel confident, safe & protected that all these home aspects are working well.I recommend Frymire 110 %
Garrett and his helper were absolutely what we needed. This discussed what they were honing to do and what all was involved. Garrett is a rock star
Mesha Wallace
2 years ago
Tim was very professional and knowledgeable. He came out and fixed my A/C unit that I initially had serviced through AHS 2 weeks prior and the day before. My unit was not cooling. He came in and was able to find the problem within minutes. He was extremely thorough to ensure my system was functioning properly before leaving. I would highly recommend.
Cris Atkinson
10 years ago
Frymire provides great service at a great price. The technician they sent out (Rafael) was extremely professional, courteous, respectful and thorough. Although we had a fairly simple plumbing issue, Rafael made sure to thoroughly check all aspects of the issue. He explained every step clearly and made sure I understood everything he was doing. These folks are great and I will use them again when I need ANY plumbing service.
The technician was professional and knew his equipment. Did a very good job. Max was friendly and suggested items for better performance in the future.
We used them to do a check up on our water heater.
Marilyn Davis
3 weeks ago
I was very satisfied with the service I received today.
Monty Mueller
9 years ago
I cannot believe how pleased I was with their service. I will be recommending them to my friends. I used their $49 tune up coupon. They charged that for each of my two units. They did a ton of work all for the original price. I have had other companies charge me more to just look at it and try to charge for every little thing they saw, even regular maintenance items. Not these guys.I rarely bother to write a good review, but these guys earned my praise.Hardworking, courteous, honest, great value. What more can I ask for? Nothing!
Yuliya Dorik-Strong
2 years ago
Excellent job!!!Alan is knowledgeable, professional and very friendly person!I had a hot and cold water leaks under my house..His crew was working fast and carefully around the landscaping . I was worried about it...Absolutely satisfied with job and would recommend Alan to everyone who has a problem in the house.Everything is fixed and I am happy ??Thank you sooo much dear!!! ????
Mac & Karen McDonald
9 months ago
We were very pleased with Frymire Home Services, especially their repairman Tim Jaegers who did an excellent job on the repair plus being very knowledgeable, kind and efficient. He is a real asset for this firm.
Amanda Beatty
2 years ago
This is my third time using Frymire for water services. The company is very professional and the service techs have been amazing. They explain everything about the system and make recommendations but do try to hard sell which I appreciate. Will continue my routine services with them
Denise Spikes
3 years ago
Thank you, Angel, for an outstanding job putting in the new gas line for our cooktop and water heater!! You were extremely professional, efficient, and knowledgeable. Great price for great service. I would highly recommend Frymire Home Services, and you, in particular, to everyone!
I have been using Frymire for a number of years and I would highly recommend this company. I am in the process of selling my home and am now living in another state. I am having my air conditioner and heating system checked and serviced for the buyers and Frymire sent Roy. I received a call from Roy explaining that several small repairs needed to be done that would prolong the life of the condenser Roy explained in detail and answered all my questions with great patience. Roy took the time to call me With the progress of the repairs. Roy was extremely knowledgeable and is a great asset to the company.
Stuart w& Giovanni were awesome technician. He was very thorough in his observation of my AC unit. He was honest and gave his opinion on what was needed to yield the best outcome. I really appreciate meeting a great tech that is very people friendly.
Service tech was professional and did the job requested; however, told us we needed to replace the run capacitor on the AC because it was working well below standard.We agreed and were charged $254 .Later we discovered these can be bought for $12 or less online. I understand we did not have to agree to the replacement, but this is outrageous! He literally pulled out the old one and replaced the new one, like plugging in a battery. We will never use your services again! What a rip-off!
Mike McWilliams
a year ago
Frymire tech Michael Mosley is one of the best HVAC techs I have encountered. He diagnosed our problem quickly and did a very thorough repair. We will request home in the future.
Changed settings so emergency heat will come on.Should have been done at install.But finally got educated on my system and how it is supposed to work.Very helpful, and appreciated.Works great, best tech.
I learn something new every time they come to the house and are very nice
Hello,Frymire Services came to my house and did a very thorough check of everything. The tech was a no nonsense, honest knowledgeable guy! He never used any high pressure tactics to sell me anything! The tech took his time and checked everything out to see if everything was working properly, as well as installing a new thermostat and some sort of switch for the heater! The overall price for the time he spent at my house and a 1 year maintenance agreement, was extremely reasonable! I will Definitely use Frymire Services again!
Enrique was on time, courteous, knowledgable, and patient with my ignorance. He told me what he was doing, and what he found. He presented me the options for service/upgrade but wasn't at all pushy. He did a great job and represented Frymire very well.
Kenneth Climie
a year ago
Perform water heater inspection per annual contract. It was difficult to make an appointment as Frymire backed up, have to make about month in advance. They showed up on time, were knowledgeable and professional.
Chance and his partner did a great job. They were not only 'on time' they were actually able to get to me earlier that schedule! In and out in just a couple House and took care of five different problems all at once! Amazing service! Very pleased! Will definitely be calling them back when I am ready to re-do the kitchen plumbing.
I came home from vacation to find my upstair's AC unit had stopped functioning on a Sunday at the end of July. I contacted Frymire Home Services and they were able to come out to my place the next morning (in the middle of summer). The Frymire technicians, Josiah and Roy, were knowledgeable and polite. After examining my system, they explained a series of repair and replacement options in a way I could comprehend and therefore I could make the smartest fiscal decision for myself. I decided to try to keep my 16 year old unit working with a band aid repair. This repair didn't work and the system continued to leak refrigerant. I then elected for the replacement of my outside unit and upstairs system. Frymire credited back 50% of the repair costs for the replacement. The next day they were able to install the unit. The technicians, David and Mitchell, completed this installation with a kind and knowledgeable demeanor. I am very satisfied with the new air conditioning and the professional level of service. I had a very positive experience and I have signed up to be become a member of their Home Maintenance Program.
Kent Feuchtwanger
2 years ago
Our AC tech's name was Joe and I can't say enough good things about him and the service he provided. He was very personable, friendly, and straight forward. I felt like I could trust him to do the work we requested and he didn't pressure us to get any unnecessary work performed. I would highly recommend him to anyone I know. Thank you Joe!!
Wonderful service from a reputable company. Tim was friendly, communicative and direct about the issues regarding our HVAC. He and Rick presented multiple solutions and ideas to help us live comfortably and with piece of mind. Looking forward to working with them in the future! Thank you Frymire!
Kendrick did a great job. Been a Frymire customer for years. We always get great service.
Ian Componation
2 years ago
Always timely & professional. We’ve had nothing but positive experiences with the individuals at Frymire. Hassle free and never felt like we were being taken advantage of. Our family & friends always use Frymire and we will continue to recommend them.
It’s rare that I can say I enjoyed interacting with a service person, but I truly enjoyed talking to Jeremy. He is extremely knowledgeable about our A/C units, and he is the reason we decided to replace them both. It was a great decision and I know we won’t regret it - especially when the temps really get high this summer!
I have been using Frymire since 2007, as always they did a great job every time. the technician was very friendly and professional, explained all the detail and where was the problem, the service charge was very reasonable. I’m so happy with their service.
Denise M Price
3 years ago
I highly recommend Frymire. The service was fast, the technician (Shaine B) was courteous and very thorough. He explained our options and patiently waited for our decision on which option we were going to go with. Shaine is a valuable asset to Frymire. We will definitely recommend him to all of our family and friends. Thank you.
Kristen McCullough
9 months ago
Trevor did a great job diagnosing our problem. He was polite and on time. I recommend this company!
Roy was great! He had a very fast response time, arriving to our home only 30 minutes from the time we contacted Frymire! Then he diagnosed and corrected the issue that we had with our furnace within 5-10 minutes. Thank you Roy and thank you Frymire!
First time I have called Frymire to check AC unit for home. The technician, Roy that came out was very professional, friendly and knowledgeable about my unit. He showed me some issues I should watch for and help me understand my ac unit better. He also help me find the best fit for my budget on any repair needs I may have. Thanks Frymire.
Linda Rodriguez
3 years ago
Frank is the most knowledgeable, professional and caring person. Truly was concerned about my well-being . Was very detailed about explaining the whole process and the financial part also. Highly recommend him and this company. Got results in like 24 hours.
George Hodges
3 years ago
These two representative of the Frymire Home Services Company made my wife and I very proud we chose this company to service our home plumbing needs. Angel and the associate who worked with him introduced themselves and shook my hand firmly while looking into my eyes. Angel conducted the inquiry as to just what I wanted and expected as if he was a seasoned investigator. As a result my wife and I were able to carry out our normal routines with minimal interruptions. The end results at completion of the job was my culling my choice of plumbing references to one company and also myself as a satisfied customer.
Everything was done professionally. Frymire notified me that he was on the way. He arrived, masked, with protective booties. He was here to do a check-up on the HVAC units in the attic and the side yard. He provided paperwork on what he had done. I received an e-mail detailing everything. They're my a/c people now.
Lidia Che?kowska
2 years ago
Jeremy provided a great summer AC maintenance service.Hearrived on time, wore disposable shoe covers and a face mask (covid times). He did a thorough job, physically pointed out things that needed attention and explained all his findings with great detail. He was very patient explaining and educating on every available option. I never felt pressured into making rush decisions. Great service from Jeremy! Thank you!
Elvia Cavazos
2 years ago
A delightful friendly professional young man (Robert) arrived on time and immediately got to work. He stayed a while and checked everything thoroughly, I could tell. At the end of his servicing the unit, he explained everything clearly and with great knowledge of the system. I had to ask how old he was because he was just too experienced in my opinion. Before he could answer, I asked 20?. A quiet chuckle and then he said, 30. He looks 20 (albeit, he was wearing a mask) but is well informed, more like someone that's been doing the job for 20+years. Yep, 30 is still very young!
Hi I just wanted to say that Shannon the customer service person and the on site technicians, Ronaldo and Chance did a great job! Best service I’ve had for plumbing!They came in with boots to make sure our floors are clean. Very professional and great customer service.
Chad is an excellent technician! I would not want anyone else working on my AC unit. He is very informative and gets the job done quickly. I did purchase new AC unit from Frymire (unit is less than 2 years old now), but parts have already start going bad and AC stop working... so I am NOT HAPPY with the company itself. Disappointed that a pretty new unit malfunctions already.
Kyle Smith, DVM
8 years ago
The service we got was excellent. We had our hot water heater replaced and they fixed a leak issue in our master shower. Ricky, our technician, spent quite a while with us during the estimate visit explaining how the water heaters work and how they're integrated into the water and gas lines. Installation was the next day (we had some hot water but it was running out quickly, so we didn't need same-day) and afterwords he explained the different safety systems and what to do during a water or gas leak issue. Price was very reasonable, technician was friendly and personable (and the same tech did the estimate and install), and he spent extra time with us teaching us about the issue. We're very, very pleased with what we got for the cost.
Prentice Johnson
2 years ago
Called Frymire for my AC. Tech came out and said that system basically needed to be replaced and I had a leak. He said that he added refrigerant but needed to get a valve. He left and sent someone else to come back with the valve. At this point the little bit of cool air we were getting turned to warm air. I called another company and Come to find out he broke the valve on my AC unit and drained all of my refrigerant. The tech for the new company was able to show me the stain on the ground we’re all the fluid sprayed out. Once he added more coolant he saw were the value was broken and replaced it. It’s safe to say that the Frymire technician sabotaged my unit in an attempt to force me to replace it. Not only did he drain out my fluid he turned the power off to the unit outside. They knew what they did.
Sharon Chandler
7 years ago
The office of Frymire Services was very prompt, courteous, sending out Technician, Mike S, on same day and he did a thorough job. He even changed the air filter and gave Information on replacement of original fan battery being down to 3% and replaced. Please convey my appreciation for cleaning the outside unit and a job well done.
Frymire is just amazing and so is Renaldo. I couldn’t be happier with his service. He worked on a difficult problem until he found the solution. It was hiding from us but he found it. He’s a very thorough man.
Roy came out for my preventative maintenance today. He was very professional & courteous. I have been having trouble locating the proper size filters for my unit. While making repairs to ensure my unit survives the Texas summer,he found the correct filters. Roy was amazing and I will be sure to ask for him every time.
Ashley Fowler
2 years ago
Frank was our technician and was awesome! He walked us through all of our options and did what he could to help us our. He was willing to come out late to do all this. We greatly appreciate him and the service provided.
Susie Ripaldi
2 years ago
We have had them for several yrs, bought out hot water heaters from them & service, always very professional & honest. Ronaldo had been our service tech last several times & is always so polite, very nice & professional, does a grest job! Highly recommend him & company
This was by far the best experience I have ever had with a plumber. They arrived on time and fixed my problem perfectly. Up front fair pricing! My bathroom looks great they even came out on a Saturday. This was amazing my bathroom is cleaner then when they arrived attention to detail was excellent. I can’t say enough good things. This will be the only place I go for all my future needs and i no longer fear pluming jobs knowing I have a great plumber to call. Josh is my go to guy now. So when people as do you know a plumber I’m like sure I got a guy. Thanks again josh for going the extra mile to make this a easy process and doing excellent work.
It's been hot in Dallas these past days and my 10 year-old airconditioning unit was not keeping up with the heat. So, I called Frymire to request for an appointment to see what's wrong with the unit. On the day of the appointment, I received a call from the scheduler to remind me that the technician would be at my home at 9 AM. About 30 minutes before the appointment time, the technician called and informed me that he would be at my home at the appointed time.The technician, David Leasure, arrived exactly at 9 AM. He was very courteous and respectful. He cleaned the unit and performed some diagnostic tests. Upon finding some issues he asked if he can call his field supervisor (Tommy McLaughlin). When Mr. McLaughlin arrived, he checked and verified the findings by the technician and proceeded to discuss options available to me.I received excellent service from Frymire. I will recommend the company to all my friends.
I would like to thank Garret Galicia for his incredible kindness and professionalism. He recognized a need, and he worked diligently to correct the problem. He was committed to his company to see that things were done right and that his company had a good name, and he was committed to me to see that I was pleased and satisfied with his work and with Frymire. He went above and beyond to make this happen. If I ever have another plumbing need, I will request Garret by name!
Julie Mitchell
2 years ago
Horrible customer service. My heater failed right before the Dallas-Fort Worth energy crisis. Tech diagnosed the issue on Feb. 14, and said someone would call me back about a time to fix the heater (record lows, pipe-bursting, deadly cold out, by the way). On Feb. 15, I called and was told all supplies stores were closed and someone would call me back Feb. 16. On Feb. 16, I spoke with Shannon, who said I would be added to the schedule. Well, it's six days later, and no one has called or showed up from Frymire to fix the issue. I had another company come out--they gave me advice on a temp fix and then repaired the issue a few days later. Frymire should be ashamed. ZERO accountability and ZERO customer service. Would never, ever, ever recommend. Giving this one star only because the system won't let me leave it blank.
Charles Foster
4 years ago
Frymire recently performed semi annual checkup of my system, Rod diagnosed a problem with my compressor. He was right on, as it failed within a day. He was then able to confirm that I have this awesome warranty, and scheduled a full replacement of my unit for the next day.Billy was here the next morning, and took care of all the installation. He was very professional, courteous, and able to answer any and all questions that came to mind. Within three hours, my A/C was running perfectly!Thank you guys, I would highly recommend Frymire!
Excellent service and excellent price. Tech was very friendly and took time to answer all my questions. As a courtesy, he even checked the charge on my other unit that was not having a problem. I would use them again and recommend them to friends and family. My one suggestion for improvement - my appointment was after 12:00 and the tech showed up at around 6:00PM. It would have been nice to have an update call some time in the afternoon to let me know how his schedule was running. Not a big deal, I was very happy with the service.
Jeremy did a great job. He was professional and answered all my questions. Robert came out to fix a problem that had come up since my inspection. With the help of his supervisor Manny they were able fix it. They went above and beyond to make it right and me happy. Thank you! I look forward to years of service as a new member!
Roy at Frymire has been great. Always quick to arrive, does a thorough analysis and has a reliable solution. Roy has superb customer service and explained exactly what was needed in an easy to understand way. He found the problem quickly and readily had future solution options. I'm a Lifetime client.
Katrin Powell
4 years ago
First, they fit me into their tight schedule at the last minute to fix a leak I had. Then, the plumber was extremely punctual and courteous and quickly assessed the problem and gave me a quote. Once he got the parts necessary to complete the job, he did so incredibly quickly and efficiently.
Gregory Miller
2 years ago
Jeremy was outstanding. He took time to discuss his findings and made recommendations. He didn’t try to up sell, just because he could.I would request him to service my house again. He scored a perfect 10.
Garret at Frymire did an outstanding job for me. New main water pipe installation that needed immediate attention. I highly recommend Garret and Frymire.
My husband and I are is very pleased with the service We received from Frank awesome customer service, I would suggest this company to everyone. We couldn’t have received a better person are company to come to our home to service our Furnace and Air Condition.Thanks you Frank and Frymire for such and awesome job.Jess and Ann
Marisa O'Brien
a year ago
New house, same great maintenance service. Jose was very thorough and helpful and gave us excellent recommendations for our new house's heating and cooling systems. Thanks!
Roger did a great job for us!
Ben took the time to explain in detail the condition of my home units, the work performed to service and test the performance of the units and the options available for the upgrade of my current systems. The work was done professionally, cleanly and promptly and the whole service experience exceeded my expectations in every respect - truly great service!
Tyler Sterns
4 months ago
Great interaction with Jose from start to finish. He thoroughly explained everything and made it easy for a new homeowner to understand.
My sink was leaking and dishes was piling up. Max Diaz came and resolve the issue and put my mind at ease when explaining to me what was done and what needs to be done. Great communication….
Carol-Ann Bracken
6 months ago
Chris was great! Very professional and explained everything. Best service tech ever!!!
Hentschel Family
4 years ago
Roy was extremely knowledgeable and thorough. He walked us through the entire inspection and diagnostic process so that there was full understanding and transparency. I will definitely use Frymire again and highly recommend them.
RoyWas great and knowledgeable, the very best in customer service. Unfortunately The company Frymire has some either very inexperienced techs or just complacent. The crew that came out, I believe it was Jeremy and one other left without closing the circuit breaker for the compressor unit. It’s not the first bad experience the last time they didn’t adjust the DIP switches and left us without heat, it took two trips before a tech figured it out
This morning will be the the crew’s third attempt to install a toilet at my house. Two separate plumbers from Frymires have tried and failed to install it correctly and it has been leaking on my floor for days. I paid a very high installation price with poor service to show for it. Is there a plumber at Frymires who can reinstall a solid, non leaking toilet? We’ll see.Update: third crew came and tried to fix it. It is still leaking several days later. Fourth attempt coming up.Second update: the Frymire crew did get the toilet repaired finally. The last technician was professional and identified the problem then quickly fixed it. If you could hire just this one tech then I think you would have good service, but that’s not how it works.
Bruce Benton
4 months ago
Lane was terrific. On time, informative, professional and knowledgeable!
This was a great company once upon a time. Now when you make an appointment, they don't even show up, or return your call when you leave a message to ask why.
Roger was most professional and extremely courteous. A perfect gentleman. Frymire Services always has taken care of all hvac and plumbing needs.
Vernon Abadie
5 years ago
I'm very happy with Frymire Home Services. Sergio V. just finished checking and cleaning my air conditioner, getting it ready for the summer heat that should be coming along any time now. He was very professional and thorough, he explained everything he did, discussed the status of my AC with me, and even showed me how to clean the coils around the compressor. I appreciate his tips on how to keep my system running well throughout the summer. Thank you Sergio and Frymire.
If you are considering using Frymire, know that you WILL be getting the 5 star rating just posted. I have never had the level of professionalism and expertise in a plumbing company before . Angel and Jose were excellent , knowledgeable, they truly care about not only their work and commitment to the job but the customer satisfaction.Exceptional!! Thank you.Highly recommend.
Honest, Professional, courteous, very knowledgeable, pet friendly and tidy! Chris also wore his mask and shoe covers to protect me and my 97 y/o Mother! He was a joy to have help us! All employees should learn from Chris Ramon; he is an excellent Frymire Employee! He deserves a Raise!
We had a pipe burst in the back of our house. They were able to come out the same day and fix it, and they didn't try to upsell me on anything else. Would definitely recommend!!
MingMing Intharuck
4 years ago
I had requested their services on the day of my Birthday and they sent someone out as soon as they could. When Roy came he was very polite and found out the problem quickly. He really went above and beyond, it was late at night on a Friday yet he still stayed to help us out. He really saved the day and helped save the night and I was able to enjoy my birthday in the cool AC!
Service tech was very friendly & informative. Work was completed in a timely manner & he went over the service report details with me to make sure I understood what was accomplished.
I prefer to work with small family companies, but got sucked in by the TV commercial of another big HVAC company in the DFW area. When the other company looked at my 15 year old AC, they told me, that I need a new system. I agreed, but their prices were not only high, but simply outrageous. So, I called my old small company and the lady on the phone sent out Frank P.. He didn't belong to the small company, because the small family business retired and sold their company to Frymire, however Frank P. was the next best man to deal with. He looked at my system and offered me a split two stage 16 Seer heat pump system (AC and Heater in one) for about the same price, the other company wanted for a single 14 Seer AC unit. Frank P. was very polite and professional and the unit was installed on the next available day.During the installation some minor mishap must have happened, because my new unit stopped working, two days after the installation in the middle of the night. Dismayed at first, I called Frymire at around 11pm and was surprised, that they got a technician out within about an hour, Tim P..I thought it can't get any better than Frank P., but Tim P. has proven me wrong. He called, that he's on his way, had a wonderful attitude, despite having to drive across the DFW area in the middle of the night and fixed the problem with my unit. He explained everything, that he did and what caused my unit to stop working -- I'm very impressed with his professional service and his people skills.My Guinea pig Dora liked him, too -- she doesn't come out of her house for just anybody and gives Tim P. five stars as well. ;)Guinea pigs are temperature sensitive and therefore it is important to me, that I get fast service, when something goes wrong with my HVAC system. Frymire offers great service and responds quickly to problems, even in the middle of the night.
Enrique provided quality and professional service to my heating unit. He also changed a capacitor that was bad. In preparation for cooling season he got the make and serial number from my air conditioner.
OMG!!! This Daikin AC/Heating System been installed 1 full day and I can’t tell when the system is running! Super Quiet! Incredible!! I hope I can get use to the new quiet! If I now hear noises, I’ll blame Daikin! ??
Syama Srinivasan
8 years ago
I am very pleased to provide the feedback on the excellent service I received from Frymire Services, Inc. Starting from the very first call I made to Frymire to find about replacing furnace for my AC unit, the service has been top class and very prompt. Starting with Allie Chandler who handled by initial request, to Tony Mendes the Sales Technician, to Oscar B., the installer of the equipment. Oscar B. arrived very promptly on time to install and did a very good job. I am very pleased with the overall service that I received from Frymire and would definitely recommend them to all my friends. Thank you Frymire!
Colton was very helpful, courteous, knowledgeable and professional! He took his time explaining to me the repair process. Thomas, his supervisor, was very helpful, courteous and professional as well! Highly recommended Frymire once again!
Tony Mendes was my salesman. He was an excellent representative of you company. I enjoyed my visit with him. He went way beyond his duty by helping me find the best deal as I am retired and on a fixed income.The servicemen who installed my unit, were very professional and truly showed their expertise.All in all, the service I received was excellent as always.
MaryKaye Bendele
4 months ago
Zaul serviced our heating system for winter maintenance. Zaul arrived on time and was very knowledgeable and efficient in servicing our heating system.
Ben was very thorough and efficient in reviewing my furnace. He also explained everything and made recommendations to improve the efficiency of my heating system. I would definitely recommend him and Frymire for future services.
Called Frymire out to service my air conditioner. Jeremy arrived to solve the problem. He was friendly & knowledgeable. He took care of the problem. Made sure there was no mess. Liked his communication skills. Excellent job of explaining the problem & the suggested repair.
The technicians being sent for air conditioning and water heater services are professional, thorough with their work and there is good follow through.Certain maintenance and parts replacement aspects can add up but Frymire works with you providing good pricing.
Brock came out on Saturday. We had no cooling with our downstairs unit. It was still under warranty and he found part of the confessor broken. Replace with warranty. He was great and efficient. Very respectful and was wearing his mask. He was great.
Anita Sorensen
a year ago
I always feel that the technicians are very knowledgeable and do a great job! They are sure to explain what they think the problem is in a way that I actually understand! :) Chad was very personable and respectful and I enjoyed visiting with him. Thank you!
Laretha Stevens
5 months ago
As expected, Lane exemplified the Frymire qualities I expected. As a long time customer I was very pleased to know the tradition continues!
Roseanna Freeman
a year ago
Enrique was fabulous! He came out on a Sunday, immediately diagnosed the issue and fixed it quickly. He was extremely professional and Courteous. I highly recommend this company. Rani
shane kearney
2 years ago
I’m completely satisfied with the work I received from Robert O’steen, and his 5star Service/professionalism. I encourage anybody that’s going to use this business request him. I’m disappointed with the company itself. They did not follow my request for the type of technician I wanted to work on my uint stated in my online appointment. In my opinion they sent a technician with not enough experience to address my HVAC electrical system. I was forced to call the company and speak to the Manager and to explain to him the type of technician I wanted to work on my system. If they would have fulfilled my request from the beginning the company itself would’ve gotten a better review. The cost of the repair was very reasonable.
Kimberly Hodges
2 years ago
They guy that came out was awesome. Spoke to the manager and he was awesome. The thing that I am upset about is my new unit that I paid cash and up front for broke down in less than a year. I’m very concerned and worried about what happens after my warranty is up!! I didn’t get a 10yr because I’m or gone be here for 10 years! Sorry but I had to write this because something is up with a brand new unit failing in less than a year!
Michael Pack did a great job making the repairs to my mother-in-laws leaking tub spigots and she is always a challenge to work with as a customer. He showed up in the allotted timeframe, assessed the situation quickly and was able to secure the needed parts and make all of the repairs. He also did and assessment of the water heater and left us with good information on some enhancements to make In the future that will avoid an unnecessary water incident. Thank you Frymire and thank you Michael Pack.
Caroline Healy
4 years ago
This company is great. The HVAC technician who came out this morning, Chad, was very courteous and professional. He fixed up my A/C system, and took the time to explain what he was doing. He also provided detailed notes and recommendations as to increase the longevity of my system. Definitely recommend.
Valerie Jordan
5 months ago
Danny was exceptional. He worked quietly and efficiently. Very professional and had a great attitude.
Excellent job!!!!
Moe Nasser did an excellent job in preforming the regular AC turnup service or us as part of my plan. Will definitely encourage Frymire and especially Moe for AC related activities.
Professional & knowledgeable! John Rogers quickly & thoroughly fixed the disconnect of plumbing pipe joints underneath the sink & cleared a couple of stoppage areas. Also, John had previously come out to repair a separate plumbing need. He is very good indeed!
Bernice Gipson
3 years ago
I was told that I needed to replace my hot water heater and that was not the news I wanted to hear on a Monday morning. My water had been tepid for well over a year now but I just thought the temperature needed to be turned up. The tech said my heater was rusted all around and I viewed it for myself and had to slightly agree not being an expert. I reluctantly agreed to the installation and cost (even though it hurts my budget as a senior). The tech ordered the heater and installed it with assistance of two others. He displayed himself as professional, knowledgeable and friendly during this service. The entire installation took about 3 hours, and I have a reasonable warranty if I have problems later that should be honored by Frymire.
Nicole Sporrer
5 months ago
Came right on time and fixed everything in a timely manner and very helpful!
Souk Saenbandith
3 years ago
Tim, the technician was great! Explained and showed me the problem with my unit and fixed it! Also my unit was covered under warranty for parts and labor so I didn’t have to pay anything! I just had my other unit serviced not too long ago by another company and they charged me for labor! I will be calling them back to get my refund! Frymire is an honest and reputable company! Will do business with them again!
I absolutely LOVE Frymire! We have used their services for 10 years, since our home was built. I called today because there was a strange noise coming from my HVAC system.Dean came out and went above and beyond trying to find the cause. He was very professional, friendly, and showed that he really cared about solving the issue. His customer service exceeded my expectations, and for that, I am grateful!
The technician, Chris, was very nice and courteous and arrived on time. He explained everything in concise language. He did a thorough inspection of the unit and once the furnace was working, allowed it to run, turn off, and then run again. He also explained the company’s policies and VIP program which ended up saving me money. I really appreciated his help and professionalism.
Jesse Stewart did an excellent service for me today. He was thorough and pointed out some things that i needed to consider doing at some time in the future. He installed my filter and did the maintenance.
Rosalyn Smith
2 years ago
Travis was absolutely great! Very personable and explained everything in detail as it related to the water heater being flushed. Will definitely use Frymire Home Services again. Thanks!
The first company to look at the furnace was Milestone (Semi-Anual Checkup) They told me I had a crack in my heat exchange and needed a new furnace for $5400.Tim from Frymire came and said the only problem was a missing screw--he fixed it for $160. He metered the Carbon Monoxied level coming into the house as 0. He was honest and competent.
Ken and his team go above and beyond to get the job done right. After making a Facebook post looking for recommendations for local plumbing companies, Ken took time out of his busy schedule to reach out to me about my concerns. I’ve been treated with nothing but respect by the associates with Frymire. Efficient, punctual, and kind, this company has my loyalty.
Jose was an extremely knowledgeable, personable technician. He did a great job. He also thoroughly explained the problem and what he was doing to fix it.
Sharon Dressel
2 years ago
Tim Jaegers and his young sidekick (didn't get his name) were on time, thorough, professional, and courteous. Tim stuck with the job (replacing the evaporator coils) and didn't give up until the job was done. This mid-July day brought with it scorching temps and grueling conditions, but Tim did not waiver or throw in the towel. I was able to interact with him a couple of times when getting an update, and he was professional and respectful every time. I had confidence in his ability to service our unit and restore cool to our home. Tim also made sure everything was in order and that we were kept in the loop on when the job was done. We are thankful that Tim is an employee of Frymire. Tim Jaegers represents the company well.
Jose H. was very helpful with our AC issue today. He took the time to explain what exactly was happening and walked me step by step through the solution. I appreciate the attention to detail. Thank y'all!
My mother, Janet Burns, was taken advantage of. She called Frymire and asked how much her project would cost. They didn't give her a price and the technicians who came didn't tell her how much the project would be. They just started working. When they were finished, they did not show her any paperwork or e-documents to sign. They charged her almost $850 to replace the sink, disposal, and faucet. Mother provided the sink, disposal, and faucet.She called the manager twice for an invoice. When she disputed the price, she was offered $100 reimbursement and a service agreement. This was in October 2020 and to this day, 1/15/2021, she has not received a dime. She will not use the service agreement since she will never use Frymire again.Do not use this company!
Jeremy came out, took a look at my system, fixed it up and walked me through everything.He’s very knowledgeable and helpful.Now my heater is working great.I would highly recommend him for any job related to hvac.Great job!!
Patricia Mayse
2 years ago
Dakota was very polite. He and his partner installed our new heating and A/C system along with a new thermostat. Everything was cleaned up and working properly when they left. We are very happy with our new system.
Sarah Ochsankehl
3 years ago
8/2019 - Roy was great! Prompt and knowledgeable.12/2019 - I am editing this review to add new information.After our initial checkup service by Roy, our air conditioner unit broke down approximately a month later. Apparently the evaporator coil was badly leaking and needed to be replaced. The technician that came out assured us that (1) the coil was not under warranty, (2) the rest of our unit was extremely old and could break at any time, and (3) that even if we did replace the coil, we would just have to replace it all over again if the rest of the unit went out. He quoted us the most expensive unit that they sold and told us that was the only one that would work for our house.After some sticker shock, my husband and I called out several other companies to provide opinions. Each company assured us that our overall unit would last several more years, the coil was under warranty and the coil would not have to be replaced if the rest of the unit went out.Needless to say we were very upset with the information we were provided from Frymire. However, because we initially had paid them to re-fill the leaking freon (close to $900) in the long run it was cheaper to go through them than a new company.After the repair was finished, I called the number on the back of the paperwork to speak with the owner regarding the service we had received. He readily agreed that he could see this particular technician trying to sell us up a package and also not checking the warranty. This was concerning to me that he acknowledged his employee was untrustworthy. He promised to make it right but his first offer was to have us buy into a monthly payment plan for 8 years where they cover any issues that arise. We were not fully opposed to this idea in general, but would certainly not enter into an agreement with Frymire after all of this. I was also offended that our main complaint with Frymire - selling us more than we needed - was responded to by an attempt to sell us more services (costing thousands of dollars).He then offered us a partial refund to show his value to customer service. I did appreciate this. However, to date, it has been almost 2 months since we first spoke with him regarding our concerns, and 8 weeks since he promised us a partial refund. We have still not received the refund. I have followed up via email at least 6 times, and each time he seems confused as to what was agreed to and has repeatedly told me the check was already in the mail (clearly it was not). I am extremely disappointed with this company.Edited to add: we finally did receive the check. I am leaving the review at 2 stars - deducting 2 for the misleading technician and 1 for all of the hassle we had to go through to resolve the issue.
Roy, David and Rob were great. We needed to replace our HVAC system, and Roy took the time to explain all of the details and options to us. He also took after-hours questions from us as we were making our decision. David and Rob installed the new system and were professional and courteous. The new system has only been running a couple of hours, but so far, so good!
Richard Espinosa !!!if i were building a team you are one of my leautenants! you are professional, knowledgeable, caring kind, and relatable. You are
a leader in what you do i would like to thank you for all that you have done.
Brett Maverick
8 months ago
Garret Galicia was tremendous. Go things moving, clearly communicated every step of the way, provided excellent service.
Saul just checked our two stage thermostat, and cleaned the furnace in the attic. He was very careful, and explained many helpful things to me. Ask for Saul if you can. And, as always, I am so grateful that I can trust Frymire Home Services. Frymire replaced my 3 air conditioning units last year, and I am very pleased.
We have used Frymire over the past 12 months for both ongoing maintenance and AC duct overhaul(very old duct work from original owner), and I am more then happy to keep coming back to them for my large appliance maintenance and repair. Tim Parish has been over a few times, and he is always a pleasure to work with. Able to explain clearly what has/needs/could be done, and always willing to go the extra mile to make us feel comfortable with our choice whatever it may be. During our latest call he meticulously took notes on our heater performance, and offered to call out someone to speak with us regarding our AC system per my request. Frank Perez came out within an hour, and spent the next 3 hours going over a potential new system, how he could access the 3 ducts that originally couldn't be accessed, and going over their new EaseProgram. He was a great source of information, has tons of experience with all things HVAC, and we ultimately went ahead with their new EaseProgram to upgrade our entire HVAC system to the current decade due to the interactions we had with Frank P. and Tim. P. For me, the final selling point was when Frank Perez determined how to access/fix our lingering issue with the last 3 ducts, with this fix and the benefits of the ease program it was an easy decision for me.Regarding the EaseProgram, this is a new program they currently spun up, and for our budget, age/performance of our system, AC demand in the summer, works out perfect. The top 2 selling points for us were 1) Level sets our HVAC cost at one cost per month to one entity (new hvac install/parts/labor/call outs/preemptive part change w/labor) that is well within our budget 2) Brings our entire HVAC(outside to inside) system to up to date at one go. Would suggest looking into it if you are considering upgrading this winter. Looking forward to continuing our business with Frymire.
Tara Beaudion
5 years ago
Antonio is a very pleasant and professional service technician to work with. He asked great questions about my needs and my air system and educated me on all the services the company now offers. I have been a customer with Conditioned Air for several years and loved their customer service, now that the company has expanded I'm even more impressed and pleased with the care I receive. I would recommend this company to all my friends and family.
Richard Smith
2 years ago
We had some concerns about our aging hot water heater, they answered all our questions. We decided to replace our unit which was done in a timely manner. We are very pleased with the service we received and will use them again in the future.
Chrissy Dubroc
2 years ago
DO NOT CHOOSE FRYMIRE FOR YOUR AC UNITS!!!! HORRIBLE EXPERIENCE WITH THEIR UNITS AND THEIR SERVICE!We recently used Frymire to have multiple units replaced (in May 2019). We paid $20K for our new AC units and were told that all parts and labor were free for the next 10 years. It’s been 1 year, and one of my brand new units is already not working. I called Frymire today when it stopped working, and I was told that it would cost $189 just for them to come out here and diagnose the problem! When I reminded them of what they told me a year ago, the lady I spoke to told me that she would have her manger call me to see what could be done.Shane, the manager, called me later and asked me if it was an important AC unit?!? (The unit that is broken is the one that covers the main part of my house--kitchen, living room, etc). When I told him yes and that I wanted someone to come out today to fix it, he told me the same thing—it would cost $189 just for someone to come out and do the diagnostic. I once again reminded them of what I was told when I purchased the units, but that didn’t matter.Oh, and here’s the best part…if you want to hear how inconvenient it is that your AC unit goes out in the middle of the summer, just call Frymire and ask for Shane. He was so kind to remind me that it was a Sunday in the middle of the summer when I expected someone to come out?. He let me know that that they couldn’t get someone to come out until 8pm or 9pm tonight at the earliest.I called the Frymire 800 number back after talking to Shane and then asked to speak to his supervisor. I was then told that Shane would call me back. I told them that I already talked to Shane, and that I wanted to talk to his supervisor, and I was told the supervisor would call me back in a few minutes. It’s been over 2 hours and still no call. I just called back and they have no record of my previous calls and no one coming out?!?!
Maddalen Downes
8 years ago
Moe was our technician today performing our semi- annual service. He arrived and introduced himself and started right away. He was incredibly thorough and professional. He explained everything that he was going to do and what he saw after the inspection. He gave us professional advice and remained positive though out the entire visit. At the end gave us recommendations to improve performance with our older unit and even gave us a ballpark on what to expect should we decide to purchase a newer unit on the market. He took the time to reach out to his fellow team members in that field. It was helpful and a very pleasant experience.
Johanna Rudolph
4 years ago
My overall experience with this company was negative. When my AC went out, they responded quickly, which was a relief as it was 90 degrees in my children's bedroom. After running some diagnostics, they identified the components that were broken, but rather than replacing those components, they wanted to charge almost $1,000 for a rejuvenation kit to start the machine up so they could make further diagnostic decisions. The alternative was to purchase an entirely new system for $7,500. The salesman came out and painted a bleak picture for our admittedly old unit. Basically, the push was not to waste $1,000 on something that would just break again in the near future. He encouraged me to call someone before making a decision. This struck me as condescending, but I ignored it and consulted with family members who have replaced their own units recently. I came back with a series of questions at which point I was asked, Do you want me to wait until your husband comes home so he can hear the answers from me? Wow! No, thank you. I am perfectly capable of remembering what you have to say. After he answered my questions, I told him I was going to have to hold off and get other estimates for the work. He then said that, if I let them do the rejuvenation, they would roll that money into the new system if I replaced it within a certain period of time. I declined at which point they charged me a $90 diagnostic fee. I brought out several other companies to give estimates for an new system and all were surprised that it would cost $1,000 just to make an appropriate diagnosis. None of them charged me a diagnostic fee. We ended up replacing the capacitor ourselves for $30 and the AC is working again. I called Frymire and asked that they reimburse the $90 diagnostic fee given that their diagnosis involved an unnecessary $1,000 kit that did not even include a capacitor. They said the manager would call me back. He didn't. I called a week later and was forwarded to the manager right away. He told me they would not reimburse the fee as they had made an appropriate diagnosis. This is true, but if they knew they had made an appropriate diagnosis then why would I need to pay $1,000 just to further verify what they already knew? I very much feel like they were trying to take advantage of a young female who they pegged as being unable to see through their scam. If you decide to go with Frymire, just make sure you know all of your facts ahead, and be prepared for male chauvinism from the sales team and managers.UPDATE: Since writing the above review, the president of the company, Ken, spoke with me. He let me know that they fired the salesman who had made the chauvinistic comments (mine was not the first complaint), and he spoke with the technician to consider the needs of the customer when making repair suggestions (the rejuvenation kit was, according to Ken, the right way to deal with the problem, but not the most cost effective or expedient). He wanted to know how to make things right. While I feel like his appeal was a case of too little too late, I appreciate that he took the time to reach out to me and that he treated me and my concerns with respect.
Jennifer Gilliam
3 years ago
Roy helped us understand what was going on with our AC system. He was very patient and professional. It’s so nice to have great customer service. Monty was patient as well and listened to our concerns.
Tankless hot water heater maintenance. Good job.
Roy came out from Frymire and inspected my a/c unit. He was very helpful and efficient in diagnosing a couple of issues. I had been told by another company my system needed major and costly repairs to get through the summer. Scheduling Frymire for a second opinion showed me this was not the case. While my technician was in the attic, he called and discovered an extended warranty which the other company had missed. Thank you for your help today Frymire.
Leon Haynes and I are very happy with Frymire’s service. Thank you.
Judith Samson
7 years ago
Frymire always provides me with excellent service and today was no different. Ramon and Abel did rapid, efficient and full work in doing my fall check-up for my 5 heat/airunits. They have been doing these for me for several years and knows well what theyare doing. They monitor when it is time to reorder new filters and take care of the ordering. They keep the work space clean, always bringing shoe covers to put on as they moves in and out of the house and other areas where the equipment is. They are friendly, polite, professioinal and communicative about what they have done, what they have found and anything they recommend. All went well today.
Suzanne Atkinson
8 years ago
The communication with this company is organized as my calls were returned promptly. My repairman(representative, or what is PC these days) called before leaving his home to estimate TOA and was on time. He is/was polite, efficient, and respectful even though the problem was due to my ignorance. He explained the maintenance services available and quickly made the transaction. I hope when I schedule my inspections I can request this young man.
Thomas Bjornstrom
2 years ago
Our technician Sam was excellent! Super nice, professional, knowledgeable, honest, and helpful. We would welcome him back in a heartbeat. Thank you to Sam! Excellent service.
They were fantastic to work with and kept me informed of my appointment. When the tech showed up he was friendly explained all my options and repaired the ac quickly
Theresa Starr
9 years ago
We had a good experience with Frymire. I found them on Angie's list. Their plumber named Alex came out and was very punctual, professional and courteous. I asked all kinds of questions as he went. He always answered with a thorough response. He explained why he was doing things as well as why it was the best option. He did great work and cleaned up when he was done. He is an asset to the Frymire company!
Jennifer Robinson
a year ago
Our AC stopped cooling, which in 100 degree heat is not fun. Richard E. came out and quickly fixed our AC problem. We’ve been using Frymire for years, because everyone from the office to the technicians are professional and personable. Thanks Richard!
I had a 5 star for this company not having all of the information yet. But now it's a 2 star. I have contacted this business several times speaking to someone once in scheduling! She told me Billing would call me back it's been a full week and no response . I was told one price and got another, I ask for a receipt of the work that had been done...( No Receipt) I don't mind paying for the work if it's up front... Which is the reason for the calls and now the (2star) Thanks for your help!!
Angel and his helper did a great job. They were courteous and Angel was informative on the work being performed and the products they were using.
Very quick, friendly, and informative. The best thing; honest about what needed to be done. They did the repairs the most inexpensive way possible. Will continue to call Frymire if there are ever any issues with our AC unit.
Juan Bejarano-Gutierrez
10 months ago
The technician Kendrick Ford was excellent. He came out even in the rain and provided our 6 month maintenance review. Kendrick is an excellent representative for Frymire.
Mr. Hernandez was very professional. He completed the service, explained that I have a leak and refrigerant may be need to be added.
Knowledgeable service rep who conducted work quickly! Highly recommend
Collin did a terrific job with servicing the unit and replacing capacitor. He was prompt and courteous on both days and very knowledgeable with the entire system. Thanks to him, I didn't have to worry about the Fourth! I'm going to ask for him, when it's time to look at the furnace!
I appreciated Kristopher's thorough explanations, answered my questions, on the spot maintenance, not trying to upsell me, and the 30 call beforehand to let me know his arrival time
Showed up after hours. Very friendly and resolved the problem.
Cynthia J English
4 years ago
Roy was very prompt and coming to the appointment and quickly assessed the problem.Priority appointments given to those with contracts are definitely a win. I called at 7:30 in the morning and ask they be there at 4 which they were. Roy did a great job.
Lanell Lovelace
10 months ago
Thanks Frymire, Trevor West was Great my ac went out at 1pm had someone at my house by 5:30pm same day Fixed it Thank you 5 stars!!!
Susan Shelton
2 years ago
Tony did an excellent job of repairing our broken outside water line that had burst due to freezing temperatures. He was knowledgeable, skilled, efficient and friendly. Great customer service!
Zazelle Wingo
2 years ago
Alan was very thorough and suggested that the leak might actually be coming from an unsealed vent on the roof. We called a roofer and he was right. We really appreciate his honesty. Otherwise we would have had to tear a hole in the ceiling in search of a non-existent plumbing leak.
George Shedden
3 years ago
Angel Gomez did a great job installing 4 new toilets in my home. They were meticulous and took extra time to insure they were properly level. They cleaned up thoroughly afterwards and also hauled off the old toilets. The new toilets look and perform great
Twonnette Pack
2 years ago
We had a great experience! Our technician was very thorough and gave us a good rundown of how our HVAC system was doing. We will definitely keep using Frymire!
Lane was very professional. He fixed the problem efficiently.
Sandra Alston
5 years ago
Both the downstairs and upstairs systems quit on the same day. I called Frymire the next day and they had someone out that evening. The technician was polite, well mannered and an excellent representative of the company. He explained everything in detail about the problems he found and gave more than one solution to get us up and running. Best of all he was honest about each solution and at no time did he pressure us to solve the problem with a new unit. He explained both the pros and cons so we could make a well thought-out decision based on facts and our financial circumstances.I am a Frymire club member and have never regretted my decision to do business with them for my heating and air conditioning maintenance. I was also very please to hear they have add water heaters to their maintenance service
Jose Hernandez came today to fix our A/C. Two other technicians had come out and were unable to fix our A/C. Jose came and realized where the leak was coming from, and was able to fix it. I am very thankful for him. I highly recommend him.
Corey just left my house after an annual inspection of the hit water heaters they installed a year ago. Very friendly and courteous. Checked out the plumbing for the house and even answered some extra questions this weekend handyman had. Would be happy for him to come back for my next appointment.
I do not recommend this company. They canceled an appointment I had setup with them 30 minutes before the appointment. When I called in they said it was because it was a maintenance call and not an emergency. They said they had several emergencies come up that morning. (ie. higher paying clients) and asked if I could reschedule the next week. I probably would of been okay if they would recommended somebody else or called me the day before to let me know. Basically spent half my day off waiting for someone that would never show. In this case my situation had actually changed and my A/C had stopped working and my home was 85-90 interior which would cost more money but it was too late because they had already canceled my appointment without asking or telling me. I would give zero stars if available.
Carolyn McCormick
2 years ago
The technician was very thorough, benevolent, professional, recommended another part (automatically detects & cleansing of the 2/units-mold, bacteria, & viruses). We have plans to purchase the device in 2021. We appreciate your business/Frymire & thank you for your interest in us, the customer/McCormick & Lewis household.
Jose Hernandez was amazing! Honest, reliable, and knowledgeable in his field of work! Thank you for your service!!!
Elizabeth Pimper
2 years ago
Had a heating system down during the coldest day in decades. Sam was prompt and professional. He quickly figured out the issue and was able to get it back up and running when the power was rolling. Great support and service on an otherwise frustrating day. Thanks!
John Nichols
10 months ago
Very professional. Explained everything clearly. Provided tips to prevent future problems. I would hope to have Trevor be assigned to my account all the time.
Douglas Stempowski
3 years ago
I have used Frymire Services since 1984. They have serviced my homes in Arlington, Coppell, and Flower Mound in a professional manner. I utilize their seasonal equipment inspections, and many times my units are functioning properly.This visit found 2 of the units functioning properly and 1 unit needed repairs. Roy, the technician (Thank you, Roy) explained the problem and offered options to consider. After a quick call to their office we were able to agree on a solution that worked for me. As always, they completed the work on time and for the agreed upon price.I would recommend Frymire to anyone wanting their HVAC serviced properly.Doug StempowskiFlower Mound.
John Wiederaenders
3 years ago
Enjoyed the outstanding service of Frymire when they did warranty work for us in Coppell (Fox & Jacobs subdivision) in 1980, and years thereafter. Nothings changed! Back from California and in our new home for 10 years, Frymire proved itself to be just as consistent in their outstanding service as they were 35 years ago. Truly an outstanding company that I would recommend without reservation!
Quincy Jackson
10 months ago
George was very professional, knowledgeable and courteous. He was willing and able to explain every step of the process.
Michelle Johnner
9 months ago
Moe and Jose did a great job and were very professional. Moe is a master technician so he definitely knew what he was doing. They were both very nice and easy to work with.
Mary Rinehart
2 years ago
Patrick was friendly and knowledgeable. He was on time, efficient and answered all of our questions. We have use Frymire Services for 40 years in two houses and have always been extremely satisfied. Thank you. M C Rinehart
Keona Solorzano
8 years ago
Excellent service. Installers were friendly and knowledgeable. I expected a big name company like Frymire to be more pricey than local competitors, but their price was 3/4 the nearest bid and they were willing to work with on needs vs. wants to fit our budget. My only complaint is that the process ... inspection, estimate, then installation seemed to take an inordinate amount of time (about a month all in). Would do business again.
Carolyn Keeter
4 years ago
Our downstairs AC unit was not cooling and the high today was over 100. I called Frymire at noon and they were able to send a technician out by 4:00. Roy was wonderful and very professional. He quickly found the problem with several options to solve it. He even gave his cell in case we have an issue before our new unit is installed. Thanks Roy!
David L showed up after my house was struck by lighting and my air conditioning fried. He saw the concern in my face and automatically felt the need to go above and beyond to help me out today. He was an honest professional who took good care of a loyal customer. I know if I need to call Frymire again for anything I’m going to always ask for David L, and you should too.Lori S
Cindy Webster
4 years ago
What a great experience! My technician, Roy was so polite. I asked so many questions and I’m sure some where common sense but he answered them all. I recommend Frymire, but definitely ask for technician Roy if you want a courteous, honest, and patience tech in your home!!!!
Chad Chick arrived on time and was professional and prepared to tackle a tough A/C repair problem. Just as quick as Mr Chick arrived the problem was solved. Great Job!I intend to use Frymire for all of my HVAC and plumbing needs!
Peter D'Brass
2 years ago
Sam was a pleasant technician who did a thorough job. He did not attempt any high pressure sales tactics but simply explained what his recommendations were. I felt I was getting honest service.
Stephen Houle
8 months ago
George was very thorough during the annual inspection of my 4 A/C systems. He explained everything in an understandable manner and was extremely knowledgeable.
Victoria Rosas
8 months ago
Service was quick and easy! Spencer was very helpful and explained everything.
Customer service is also amazing and always called to update who was coming out and the ETA.
David Gillespie
2 years ago
My only problem with Frymire is they are always trying to up sale you! AC is only maybe 10% of the many functions of a home. It’s just a part of the home along with Windows, foundation, electrical, plus all the cosmetic updates! What is code today may not of been code when the house was built. If it’s not broke you don’t need to spend thousands just meet today’s requirements.I will say, even though we have a different tech each time they are professional, friendly, responsive and almost always on time.
Kelly Kennedy
2 years ago
We've been using Frymire for over 10yrs on multiple homes across the Metroplex. They have always been wonderful, on time and kept our units in tip top shape! Highly recommended the maintenance plan!
Complete scam tried to overcharge me 3000$ ... got a guy for 80 and fixed it ...SCAM !!! THERE WERE NO ROOTS ! A GUY FIXED IT AN HOUR LATER .. I WAS CHARGED 0 CAUSE YOU COULDN'T UNCLOG THE DRAIN !!!! I'm sure the good reviews you guys have are mostly fake or people that doesn't know better ... the 93$ is only to get you to call em !
David Goodner
2 years ago
I seldom take the time to write a review, but I've been so impressed by Cameron Bascom that I want to publically recognize him as a truly outstanding man and technician. I highly recommend Cameron to anyone needing help with heating / cooling issues. Having employees of this quality casts a very complimentary light on Frymire. We've used Frymire for 30 years and recommend them.
Calvin Tidwell
a year ago
My technician was very professional, on time, and pointed out something that my inspector missed on my AC unit. They offer one of the best monthly service plans for AC, heating, and plumbing that I’ve seen.
Angel and the guys at Frymire always do an excellent job. They took a look at my plumbing and solved the problem. They always give detailed feedback but don’t go into a pushy sales pitch. Highly recommend.
My HVAC unit was over 25 years old. The Texas heat did it in completely. I purchased a new HVAC system. Chris was knowledgeable and helpful in suggesting the best route for me to go and be economical. I am very satisfied with Frymire.
NotUr Average Lady
2 years ago
Geovani Sandoval is the apitamy of GREAT customer service very informative. They have a warranty service for 15 a month that covers both the HVAC and plumbing..better than those home warranty goats..More Naseer is one of a kind..very through in his inspection. All I kept saying us he is truly concerned about my safety.Max Diaz a plumber after my own heart..hes smart and very through as well. Educated me on what to look for when checking for water leaks. I had a problem and he fixed it.I'M TELLING YOU..YOU CAN'T GET BETTER CUSTOMER SERVICE FROM A COMPANY THAN THIS ONE RIGHT HERE.. YOU GET THE PREMIUM SERVICE.
Tim Trautmann
10 years ago
Not sure why everyone puts the pricing and service down on Frymire. I have been using them since I bought my house - they installed the original system. They are prompt, thorough and compared to another service I used actually lower in pricing. Had a service call today. Our technician Leo was experienced and thorough and fixed our heating issue promptly. Gave me some recommendations on a couple of areas that I need to consider to ensure my system is maintained. Most folks spend money servicing their cars and do not think twice about it but go totally dumb when it comes to doing the same for household maintenance. Highly recommend this company. They are a bit heavy on the upselling but I am in Sales so completely understand.
We had David L that came out to service our a/c and he was amazing! Literally left no stone unturned until he found the exact cause of our issue and was wonderful with communicating with us throughout the process. Can’t recommend these guys highly enough and thank you, David!!
They came and attempted to repair our 2nd HVAC unit on our guest house. The compressor was not even going which is why we called them initially.The first technician who came out Chris said it was the dual capacitor which wasn't allowing it to go (wasn't getting a signal) so he replaced that and said they may need to replace the drain switch someday too because it seemed funny but wasn't needed at that time. We paid them the emergency trip fee and the $350 for the repair.Three hours later it stopped working again and was hot in there again. We called them out, they came out several hours later and the second tech, Roy, stated that it was the drain switch, which he replaced and then the unit was working again. We paid them the $219 and then the next day it had stopped again hasn't been back on since. It's doing precisely the same thing as it did before we ever called them the FIRST time and NEITHER of the fixes have fixed the issue we had to begin with.Therefore, I called and spoke with Thomas who said they would not come back out without an ADDITIONAL trip fee even though we had already paid an emergency trip fee the first trip the day before. If they had fixed it the first time then we wouldn't have had to have them back out again would we? I told him that was unacceptable and if they didn't come back out without charging us I would dispute the charges for both trips since neither trip fixed the issue. You would think they would at least honor their work for a day but apparently not.Thomas was yelling at me on the phone SIR! SIR! SIR! when I told him this and he was completely unhelpful.This company knows nothing about customer service or the customer experience - they should have come back out and repaired it whatever was wrong with it. Also we ended up paying for TWO fixes, both of which were NOT the actual cause of the problem!!! If they had been it would be working so we paid for something we never needed, twice!We have a new company coming out today to diagnose the issue.
Kristina Kovas (Krisk500)
2 years ago
Sam was just great. Like lots of folks i am working from home. He came in and did his thing while i juggled a work phone call. He was thorough and worked quickly. He explained my system and my options. I would highly recommend.
Lynrick Pleasant
4 years ago
Had a great experience with Brad and Max. They were very knowledgeable and upfront about the service of my water heater. There were no sales pressure to buy, just the facts regarding preventive maintenance of my water heater. Highly recommend them.
Mike O'Connor
9 years ago
Mike from Frymire did a great job installing a new water heater and fixing gas leaks. Mike was wonderful at keeping me informed of the work that needed to be done along with the costs. He helped make a stressful repair job go much easier. He was very detailed with his work and everything turned out working and looking great. I absolutely recommend him and Frymire.Frymire was just out checking my heater. Kenneth did a great job of letting me know how my unit was doing and was also very knowledgeable and friendly.
Shannon Shannon
2 years ago
Roy from Frymire was right on time! He got busy and determined our problem! He needed to get some major parts! Said he would be back early the next morning to install everything! So far, he has been GREAT!
Ricky came and was competent, fast working, and explained very clearly the complex issues going on. He gave us our options with estimated costs with kindness and sympathy towards the hardship of unexpected repair costs. I highly recommend.
Kat Gonsalves
2 years ago
This company’s associates Are extremely knowledgable and proficient at their job. Enjoyed everything he had to inform us about maintaining our new tankless water heater. Great professional disposition as well!
Bobby was great to work with and was very helpful and informative. He checked all the valves inside of the house as well as all our commodes. The flush on the tankless hot water heater was done without any issues and he showed me that it flushed very clear.
Buddy “Buddylicious” Bolin
7 months ago
The technicians are always kind and professional. Max is especially attentive and cares about what he's doing.
Max, the plumber/technician who came to my home was forthright in providing sound recommendations related to the state and condition of my existing water heater. He provided sound and justified advice in his recommendation of a replacement for the existing water heater; I will be pursuing that replacement based largely on his suggestion.
Geronimo was very honest about what our sump pump needed, quoted what he could do, and recommended I reach out to the company who originally installed it for further service options that it needs. That transparency is what I will remember next time I need plumbing, HVAC, etc work done and an estimate needed.
To say that I was disappointed was merely an understatement. 3 days ago, my AC was not functional. I called several places and Frymire was able to get out the quickest. Upon arrival, I felt as if I was trying to be 'sold' as if I was at a Car Dealership. My AC Tech told me I needed new wiring, coils, etc. That he pumped 1lb of Freon in the unit but that I can either band-aid fix for $1400 or purchase an entire new unit. He told me that his Project Manager would be calling - Never got a call or message from this person either. During this time, the usual Company we use - Sam's Heating and Cooling came out (free of charge might I add) to give me a 2nd opinion. What do you know? A simple contactor was out and within 20 minutes my entire unit was cooling and has been working great ever since. We are in the process of moving so to hear I needed all of these things, when truthfully my unit is functional was so scary - The Tech at Frymire showed no compassion and kept insisting on all these other options, not even understanding that we have a little baby , relocating and our AC is not working. Meanwhile, I spent maybe $250 and it works great. The funny thing is the Tech did not put anything in my unit as it was obvious the very next day - because you can't put Freon into a non-functional unit. The Tech from Sams even showed me. I will never use Frymire again. I tried calling you guys to share this feedback and no call back. It was not worth my $89 fee when he did absolutely nothing and was a car salesman. He was obviously trying to upsell me to make a personal amount of money
Tim, as usual is great. Professional and explains everything he is doing to repair or replace. He has been our personal plumber and we always try to get him to do the work. ie, if we can wait. Because he is so good, he stays busy. Loyal customer for life.
Scheduling was easy & prompt, even on a Sunday. We got a text that Angel was on his way and a call when he was close. He diagnosed the problem quickly & walked us through what would be needed to solve the issue. Angel is courteous, friendly, and knowledgeable. He also followed all Covid safety protocols!
Domingo, He is very professional and polite technician. He came to our house, and help us diagnose furnace problem. He is very patient to explain the cause of failures. Helped us to find the best options to resolve the problem. In the end, he helped us to tune up our second unit to ensure everything works properly.
I have been using Frymire Services since my house was built in February of 1998. They have always been punctual and their pricing is very fair. I have now replaced both of my heating/cooling units. Misael and his team did a great job installaing the new system last Friday. They did a great job of cleanup in and outside the house. I highly recommend them. Keith Porter was great to work with from the sales point and Gary came out as well to review my duct work and they made a minor revision. I will continue to recommend and use Frymire Services.
Madison Liane
9 years ago
I have used Frymire a couple of times before for a/c service, and was satisfied. I liked how easy and fast the response was, which is important for a/c service in the summer. And the servicemen were friendly and helpful. However, my previous experience made me decide to call someone else next time. Our furnace was acting up and I called Frymire, because again, I needed a quick response. The serviceman finally came late in the afternoon and was waiting for me when I got home from picking up my young kids. As soon as I walked in the door, needing a minute to get my tired, cranky kids settled, the serviceman barked at me to tell him where the furnace was. I let it go because I realized I was probably his last call of the day and he wanted to go home. After testing the wiring connections on my furnace, he told me I that needed to replace the gas valve, probably the most expensive piece on my furnace. Retailing at about $250, he quoted me $650 for the part alone. Coincidentally, he became very friendly when he was telling me that's what was wrong with my furnace. I didn't get a good feeling from him from the start, even when I talked to him on the phone before he arrived. I definitely didn't trust him and I told him I'd let them know if I decided to replace the valve. I lived with a spotty furnace for a few days and finally got the time to do some research. I cleaned the flame sensor with some fine sandpaper, and it's worked perfectly ever since. Instead of offering advice that I'm sure the serviceman was aware of, he tried to get me to spend probably close to $1000 just before Christmas. No thanks. I'll find a company I can trust.
My AC unit went out this morning and I called the tech, Frank who had serviced the unit a few months earlier. He showed up within a couple of hours of my call and was able to diagnose the problem in a few minutes. Just like his previous visit, he was very knowledgeable, respectful, and professional manner. He was able to explain the problem and the possible solutions in layman's terms while not mansplaining! He is definitely an asset to Frymire.
Wonderful company. On time, professional and most importantly, HONEST. They saved us $6,200 on work/parts that another company told us we had to have done. Would highly recommend. My husband and I will be making Frymire our go-to company from here on out!
Bridget Barbier-Mueller
4 years ago
I had someone else install my upstairs A/C unit and as soon as it was done I knew I had made a mistake. I've realized since, that sometimes its worth investing in the big things in your home, and A/C repair and maintenance is one of them - especially in Texas. I joined Frymire shortly after and haven't looked back since. They have repeatedly fixed the issues the other installer left {things not done to code, leaks, poor installation} and often times without a fee. Roy and Sean have both been great and I'm so grateful to have a reliable and dependable company like Frymyre to help me when I really need it!
Matthew Dempsey
a year ago
Single handedly the most frustrating company I have worked with. In 2016 they replaced my HVAC unit and this was the beginning of a stupid amount of stress.It had to be replaced multiple times, and the third time they realized it was the wrong size when it damaged my ceiling.I’ve had appointments with them and have no shows.Save yourself the time and effort and find another option.
William Schweitzer
2 years ago
Jeremy did an excellent job, first explaining what would be done to ensure the furnace was functioning properly and then going over what he’d found that may need to be a addressed at some point. Some of the items could involve replacement parts but there was no high pressure sales pitch to do it now just the information. Very professional and followed COVID guidelines.
HVAC Technician Jeremy Nyagoko visited my home today. He was extremely polite, patient and took his time to do a proper inspection and maintenance work. He was also kind enough to give advice on regular maintenance and duct cleaning. Great service! ?? Thank you!
Kristen Alexander
7 months ago
Chris was extremely knowledgeable, professional, friendly and helpful! Would definitely recommend.
Ramiro Davila
a month ago
And they still couldn't locate my name in the data base, incredible
I was impressed that they were available to come to my house within an hour of my call requesting their help to repair my heater. Patrac Manivath was able to quickly diagnose the problem and fix it. He also checked to make sure everything else looked okay. He was very professional and polite. I was pleased with the outcome and especially pleased with the timeliness of their service call, which was earlier than what I was told it would be when I scheduled it. Overall, very happy.
Roy was great! We called Frymire for an after hours AC issue and Roy arrived on time, had a professional, friendly attitude and got our problem fixed quickly. Would highly recommend and ask for Roy for any AC service needs.
Michael Johnson
7 years ago
I had two new units installed inside and outside today. Misael Rico and crew were courteous and he explained exactly what they were going to do and how long it would take.I asked them to call before they were finished so I could get back and they did just that. They were so clean when they were done you could not even tell they were here. This was one of the best experience I have had with a company from start to finish. I would recommend Frymire to everyone I know.
Very professional and responsive. From my first call to the completed work, the staff kept me informed of my status. Doug was obviously qualified and also considerate of my time. The rate was explained up front and was the rate charged at the end---- no surprises. I highly recommend them.
We have used Frymire for the past 12 years. They have the best trained techs--this is a big reason why their services exceed our expectations. When it comes to warranty work, they do the paperwork for you, making warranty work easy for the customer. Tech Jeff was also helpful with some basic maintenance work that can sometimes be challenging for senior customers. We definitely will continue to use Frymire in the future.
Jeremy came out to service our system and was super easy going and helpful. He mentioned “he may not be the best, but is better than the rest” and I agree!!! Highly recommend you call Frymire when you need your A/C serviced! Ask for Jeremy!
Travis was on time and extremely professional. He checked my hot water heater, explained everything in detail, and provided me with clear direction on life expectancy of my water heater. I highly recommend Travis and Frymire.
I scheduled a routine water heater maintenance check for a unit that was installed in 2003. Up to this point I have not had the unit serviced and I was worried about the age given I live in a Condoplex. Upon inspection it was obvious to me that my water heater was on the verge of failure and if it leaked it would cause serious problems to both my unit and my neighbors units (Home Owners does not cover damage from Water Heaters). The call move from a maintenance call to a full blown replacement on Friday afternoon; unfortunately, this job would become one of if it could go wrong it would go wrong. First the new similar sized water heater would not fit into the space (very tight fit given being a condo), so they had to bring a new one on Saturday that was smaller and would fit. Once it was installed it did not appear to be functioning so they thought the unit was defective, but apparently the old emergency shut off collapsed and was blocking the supply. So they had to shut off water to half the complex to replace that part. Once fixed they were able to complete the installation and complete the swap out.I rated this job a five (I rarely do reviews) because this was a perfect example of a how a straight forward job turned into a nightmare job for both myself and Frymire. But they stuck with it and saw the job through to completion on a Saturday none the less. Highly recommend.
Christopher Lorenzo
2 years ago
Great service. Quick and efficient, with clear answers to all my questions. Explained and offered further services politely and no hard sell -- just clearly offering more if I wanted it at this time. I will use Frymire again and will specifically ask for Colton to be the service person if available.
ostrowski steve
3 years ago
Don’t use. Won’t post without a 1 star rating, wouldn’t give the that. Came yesterday for semi annual check up. Left stating we need $2874 in repairs. 5lbs of Freon at $340 a lb. also needed 2 switches at $340 each. Called a couple of AC companies and avg price per lb of Freon was $95 lb. Choice Air came and checked the issues Frymire left. Needed less than 2 lbs of Freon not 5lbs. The switches in question were fine. If the needed to be replaced both would cost less than one in the original estimate. Total cost of repairs came to $170 vs $2900.I also had both quote the cost if replacing both units using a 16 ser same models. Frymire was 25k and choice air was 14.8k. If you need you need an AC company avoid Frymire.
As always, Frymire exceeded expectations. On time, professional, courteous, thorough. Angel (our Tech) was a pleasure to work with, and represents the company in a very positive, professional manner. Everything was explained thoroughly, and to my satisfaction. Keep up the great work, Angel and the rest of the Frymire Team!
Angel Gomez and his assistant (name ?) were entirely professional, courteous, and above all--completely honest.
Frymire Services will always be my go-to plumbing service.
Travis Morman came to do a checkup on my water heater. I am curious about tankless water heaters. He patiently answered numerous questions and explained the pros of them, as well as the purchasing and leasing opportunities with Frymire Home Services. He made sure my present water heater is working and did not pressure me to purchase/lease at this time. I very much appreciated his personal and professional attitude and will definitely be a returning customer when I’m ready to change to a tankless system!
Enrique is a repeat technician I've had the pleasure of servicing my HVAC system. Enrique does a thorough job inspecting my HVAC system and is very professional, knowledgeable and personable. Enrique takes time to explain work done and respectfully suggests additional services that may be of benefit. Thank you, Enrique! Kudos to Frymire for having him on the Frymire team! ??
Priscilla Walker
3 years ago
Call Frymire at 9am and had a technician showed up within 45 minutes. My tech name was Jeremy. He was very professional and knowledgeable about my unit. Great service and fast response.
Kristin Edwards
10 years ago
The technician, Dean, was polite, knowledgeable, thorough, and patient. He didn't complain at all about having to climb a ladder to our loft in order to access our AC system or how hot it was in our attic. He was extremely professional, kind to our toddler, and took the time to explain exactly what was wrong with the AC; he even drew a picture to help me understand. He noticed that our AC was making a rattling sound and was genuinely interested in determining the cause which I really appreciated. The company will be contacting me soon about a repair estimate so I cannot yet speak to their pricing but I was very impressed by their technician's level of service.
Maha Fanous
11 months ago
He checked the water heater , gave us the estimate and will install a new one on Wednesday.He was well informed and explained everything to us,a very likable person and recommendable.
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