ARS/Rescue Rooter Heating Cooling Plumbing

Kenny was so helpful, friendly and professional. I had a hose break at 10pm on a holiday and he was at my door the next morning with tools in hand. Kenny was very quick, but careful and explained everything he was doing in detail. Will definitely save contact info for future projects and friends.

We had water backing up from under toilet and in shower, I called and they were able to get a very nice tech, Branden to come out and fixed our problem quickly! Great customer service and let us know price before the work was started. We will use them again.

I can only say magnificent. The young man was absolutely the nicest. My 99 year old godmother who is also blind and he was very caring. He resolved our problems and gave an estimate before starting and gave her the seniors discount. Thank you for the service and the wonderful young man.

They arrived promptly to address my clogged toilet but the resulting excavation caused damage to my nearby shower tile (chipped off and broke) and crew did not adequately protect the walls with plastic, so there’s dirt from handprints and footprints on several walls. This is not cleaning off. This will like likely require repainting. They didn’t even have a shop vac. They used a broom to sweep. I am very disappointed in the damaged shower tile, dirty walls, and dirty condition of the floor. I let them use my shop vac. I never have had a service provider leave damage behind on a job.

Absolutely disappointed with this company, called them to fix a really bad smell from kitchen sink. He was over 7hrs late. Came in and said his guess was as good as mine. Follows up to implement fear of the worse case scenarios after all we wanted was pipes to be cleaned. Instead doing what I called them for, he went on and suggested several ridiculously expensive options. I’m not a plumber but first thing I would have done is try and clean the pipes which was the and the posted for $99. Total lie!

I had a toilet leak due to the fact that I tried replacing a toilet fill valve and was not successful. These guys came over in a little over an hour, spent about an hour doing the job and charged me $114, on Easter Sunday. Thank you for keeping your fees reasonable, Rescue Rooter. I highly recommend these guys and there's a $50 coupon on their website that you can mention when you call.

Every point of contact went great and above expectations. Was turned away by 2 other companies and told it’d take 3-4 days to get someone out. Had someone out within 2 hours! Gladimir, my technician was polite, courteous and made the entire experience something to remember. The way he went above and beyond stood out in a way that made referring this company and their services a must. I will not use anyone else after today. That’s how much of an impression Gladimir and this whole company made on my family today. Thanks again

Late Saturday morning and water explodes from the kitchen sink. Sunday morning I contacted ARS and they had someone there in 45 minutes. Brandon Cruz was very professional and quickly made the repair. We're so pleased with their service.

Very disappointed. This company sells fear and were not upfront with me. I initially hired them to camera my plumbing because it kept getting stopped up. They said it would cost $90 and that i would be able to get the house camera-ed. They ended up charging me over $700 and I didnt even get the camera footage even though that's all i wanted.Upon arriving they also tried to sell me on all sorts of other problems that we had, that other plumbers said weren't a big deal and can be used as scare tactics. I have not had any issues despite what they said would occur, so its evident that they were wrong.I will never use or recommend them.

Joshua Holt was professional and thorough with his work. He gave plenty of options and set expectations for each option. He also got my scheduled work in faster and the whole team went above expectations. I will use the same company if I need to in the future.

They were able to unclog the pipes quickly however their website shows a special price for main drain cleanout which is what I had done that was around $90 but I was charged over $300. When I asked why I was being charged so much the guy told me that price was for Monday thru Friday only. I told him no where does it say anything about it having to be on certain days and he said well that is what his boss told him and charged me over $300.

Definitely recommend! Beginning with the quoting process with Daryl to the crew who came out several days to ensure the work was done correctly. They were thorough, efficient, informative and friendly throughout the entire process.

James was fast and professional. I had a quick toilet repair on a Sunday and didn’t have to take a day off work during the week. Appreciate good value and service on a Sunday.

I called this company for a sort of emergency situation at our household on Saturday morning. Bo came out just before noon and fixed the problem right away. He was professional and had the knowledge and tools to provide a job well done. I would highly recommend them to anyone in need of some plumbing issues. I will add that the cost to use a hydro jet to clear the lines was less than a quarter of the cost of another plumbing company(bf)…

I am so satisfied with Rescue Rooter. Mike Ganger came out to service a very clogged sink drain. He thoroughly explained how the plumbing system worked. He jetted the the sink drain out on the roof. Using 2500psi removed what felt like 6 grease clogs quickly. He took his time and did the job correctly. We had tried everything, even using a commercial auger numerous times. He guaranteed his work. Anytime we have another plumbing or AC problem, we’re calling Mike at Rescue Rooter!

BBB Complaint Filed. On October 5, I called ARS to unclog the main drain line at one of my rental properties. Technician tried to upcharge me, couldn't fix my problem and lied about a collapsed drain line. THEN charged me a $75 trip charge.I immediately called the City of Dallas to check the collapsed line and another drain clearing company. The other drain clearing company cleared the line in 20 min. without a problem. He also ran the lines in both bathrooms because he had a few extra minutes. No slimy up-charging -- just cleared my drain. The City of Dallas also checked the line and stated that there is no collapse in any part of the line. The technician was terribly trained and was only interested in up-charging with an initial estimate of $400+. I consider this behavior to be unethical. Not a trustworthy company in my opinion.

Called before 11am, on site in 45, done shortly after with problem fully resolved. Gladimir was knowledgeable, patient, and professional. The cost was competitive & the service was excellent. If you run into a problem, take solace in calling this company for help.

The technician was friendly, professional and provided excellent service. I appreciated the time spent using the camera to give me a better view of my pipes. Now I know why I shouldn’t have pushed so many strawberries down my disposal:)

I had an emergency plumbing issue on Saturday night. Sunday Brandon showed up on time, very professional and explained issue. He explained the total fee before we signed. I can't say enough about the plummer ARS sent out,will use this company again!

Very responsive, prompt and great customer service. They honored their online coupons for me as well. They did not do a thorough job, missed the real problem but quoted me a high dollar repair and offered a 12yr financing option. I had 3 other plumbing companies come out and they all contradicted ARS but matched each other. Ultimately my repair was made by someone else.

Very professional and good guys to work with. I got several quotes for water heater replacement and they were the best. The installers were very friendly and got it done quickly. Thank you!

Bait & Switch. Sent a mailer offering drain cleaing for $83, then tried to sell me a pressure drain cleaning for $440. Refused to do the $83 cleaning advertised, saying that it was only for the kitchen sink. When I showed them their mailer, they said they would honor it, but by that time I longer wanted to do business with them. The technician then drove away. Then they sent me an invoice for a job they did not perform.

The plumber who came out to diagnose the problem and complete the repair was extremely knowledgeable and fixed the problem in record time. He was alone and had to carry heavy equipment upstairs, but he was very cordial. I appreciated his work and his professionalism.

If I could give 10 stars for service, I would!! Beau came out this time to clean out our sewer line and Gladimir came out last time. They were both very attentive, professional and want to make sure the customer is taken care of and happy before they leave. Found out ARS has my employer as a client so I know to trust them for any plumbing issues! Thanks again!!

Water valve replacement was done quickly. Jose was a delight to deal with...even repaired some disjointed ducts on my water heater after the job was complete! I would recommend them. Job was a little pricier than other quotes but they communicated well and we're able to schedule me sooner.

ARS Rescue Rooter certainly redeemed themselves on this issue. Once the right tech was sent out (James), he apologized for this not being done right the first time. He said he'd get it done right without charging me anything additional. Then he cleaned the flame rods which fixed the flame outage giving the code 12 error message and I haven't had a problem since. I really appreciate a company that stands behind their work, can admit fault, but make it right in the end by responding to customer complaints in a positive and constructive way. THANK YOU, THANK YOU, THANK YOU!I still think the company should be more transparent with their fees though so you don't have to wait and find out once they're already on your door step and have to pay a trip fee if you don't agree with the charge. Also, they are pricier than other plumbing and heating companies which is why I'm changing my original rating from 1 star to 4.ORIGINAL POST:I called ars for maintenance on my tankless water heater back in Jun 2022 because the flame would go out regularly and I'd get cold water coming out of the hot water faucet. I hate that they won't quote over the phone but surprise you with a figure after looking things over and charge a trip fee. What's so hard about giving a quote for regular maintenance and cleaning? My water heater was flushed but the flame rods, manifold holes, and burner were not cleaned. So I'm having the same problem after spending over $400 only for a flush. When I called again for service on this same problem, they send out a tech that doesn't service tankless water heaters but can only do flushes on them. So the appointment is rescheduled now but the scheduler made all kinds of excuses why the wrong tech was sent because they didn't know. They have my invoice of what was done to the water heater last service trip that specifically says tankless and I wasn't asked so I thought they knew this already. They did agree to waive the service trip fee. Now I'll have to wait and see what they want to charge to have my tankless serviced properly and completely.

Quote was $349 to clean drain clog from tub. Said only way to fix it. Done for last 3 years from outside clean out with no useless Said to much. Then lowered t9 250, then 200. Rip-off. Did not use.

Clogged drain. Was able to get appointment for service same day. Technician was very thorough and polite and price was very reasonable. Will most definitely use this company again should the need arise.

The response time was great. I called and within the hour, they sent a service technician (Branden) out. He was professional and friendly. He diagnosed the problem, gave me a quote and got to work. I will definitely use them again and would recommend them to friends.

Jose and Vladimir were very professional, very kind and friendly, and did an excellent job That was a pretty difficult task. They made sure everything was working good. I would highly recommend them.

The technician was on time. He explained everything he was going to do. He was polite and respectful and he worked hard. I was really impressed with him and with the price from the company.

Had a clog in December and was really upset because it came back about a month later. Called and they sent somebody out right away. Just happened to be the same tech Gladimir who is great. Really professional and in and out with quality and clean work. Unfortunate that it took 2 times but they earned the 5 stars with their responsiveness and customer service on the phone and in person.

My sewer line was clogged and sewer was backing up into my house. The tech came out within an hour of my call and quickly took care of the clog. He even showed me where the roots are that are causing the problem and instructed me on how to fix the problem. I couldn't be happier with the quick, effective, and friendly service.

My issue is not with the staff or technicians, it's the misleading website that stated that it would be $99 to clean out the sewer line.I went ahead and assumed that since I had accessible cleanouts and that I get this done at least once a year that $99 ain't too bad a deal. But, I was quoted $347 and after expressing that I couldn't pay that (which I couldn't) the tech was able to bring it down to $180. Still more than $99. It saddens me and made me lose trust in this company that doesn't seem to give a potential client the fine print (or any print for that matter)..Even if I utilized the first responder discount, it would have been way more than the advertised $99.All that aside, the staff and techs (Jeff Martinez was our awesome tech) were absolutely great and I wish I could have them back for future work.

Josh Holt was our technician and did a wonderful job. He was prompt and knowledgeable, the toilet installation went great.

They did it fast and got our drains working again. It was pricey for the amount of time it took but it was done on a Sunday as well. I think $365 is very pricey for the time it took. I feel a reasonable by the hour price would be much better on the weekends.

ARS Rescue Rooter is a fantastic company. I used their services through Lowes installation services. I had a water heater installed. From the time I set up my appointment for an estimate at Lowes, ARS Rescue Rooter was prompt in calling me; their employees were very, very courteous; and they kept me informed with phone calls throughout all of my appointments. Their employees were very nice and answered ALL of my questions, no matter how simple it was. Thank you ARS Rescue Rooter for such great service. I highly recommend.

ARS came out quickly to help us with our repair. Great service and great technician, Joshua. Highly recommend

Very helpful and professional. Knew what he was doing. Very happy with the service and would definitely call them again if I have a problem in future

Plumbing odor source immediately identified, detected, and subsequently repaired. Antolin was excellent.

Made a call and they came out within a couple of hours, same day! Technician was friendly, drains are now draining, all around good experience.

Although I had a great experience, pricing would be something that should be clear and consistent. It would be nice to know ahead of time some type of estimate PRIOR to a HVAC tech or plumber comes...to avoid the element of surprise/ pocketbook heartache!! HAHAAntijuan, Paul, Ricky, and Matt....all knowledgeable, not upsalers. THAT I really appreciate.

Both Chris and Mike were very courteous and professional. I would recommend ARS for your plumbing services.

Fast, reliable same-day service! Beau was excellent and took great pride in his work. Would definitely do business with again. Great job!

Very prompt response initially. Used them for hot water heater installation in coordination of Lowe’s purchase. Communication from service team was great; however the technician who performed the installation never followed up for permitting appointment. Upon calling the city on my own accord, was informed nothing had been submitted. A 3-4 hour install took almost 6 hours. After observing the technician sitting in his truck for 30 minutes we asked if there was a problem to which he responded he was waiting on another technician to bring a tool and assist in lifting the water heater. Guess service isn’t what it used to be but all in all the heater was installed and hot showers were in effect!

The technician properly did his work but as a relatively new employee, he had not been trained to use the tablet for billing. When he called in, there was no answer. Eventually someone from the office called and took my payment. The whole thing lasted about 45 minutes. Additionally, the price was extremely high for a very small repair that only took minutes.

Yes, Lowe’s uses this service.I will not recommend the customer service by Crystal and David. Crystal does not know what David is promising to customers. She Rude and disrespectful. David doesn’t follow through. A sales person. Break down in communication. Customer are not kept informed. Windows 1-4 , installers showed a up at 445pm, there till 8pm . Installer well knowledgeable. Friendly.

Excellent job!! Great customer service professional who cleaned the area when job was done. Very reasonable price!

It's been 10 minutes, but so far I am very pleased. They responded promptly and were able to get our new hot water heater installed in 24 hours--even though it was Thanksgiving Week. Thanks guys!

Couldn’t be happier. Icy conditions delayed my project but the office stayed in constant communication and prioritized my replacement project when it was safe to do so. Great job!

Best service we’ve ever had from a repair company. Discovered our water heater was leaking a 5:30 AM - water heater purchased at Lowe’s and installation completed by 3:30! Everyone deserves a huge pat on the back!

I would just like to say that ARS has the best employees- HVAC Technician Scottie Baker & Customer Phone Service Representative Angelica Diaz are great employees! Mr. Baker did an excellent job today on my unit in the Hutchins area , and he was very thorough, pleasant, attentive & informative to everything??! Also, Ms. Diaz was very sweet, professional and diligent when she took our phone call ??! Thank you both for everything! If I could rate them 5+, I would !

Great service at a great price! What else can you ask for?! Josh was very knowledgeable and ARS should consider themselves fortunate to have him. Thank you! Will definitely do business with again!

The company would not give a quote over the phone for a bathroom sink clog. Wanted to charge a rate for someone to come out and then give the quote and if I didn’t like the quote I had to pay the fee, I think it was around $70. I then said I would look elsewhere and they said they could wave the fee. I agreed and when the salesman/technician came out he quoted me at $400 and I rejected it. He said the best he could do was $350. I rejected it again and sent him on his way. This was a simple job, likely to take him about 20 minutes. I ended up doing it myself for about $4.00 in parts and 20 minutes. I would not use this company again.

Steven was very professional and friendly. He gave us a quick and fair quote, explained everything he was doing, and did an excellent job. He saved our new years eve.

Steven Boyd was very professional and knew what he was doing! He was able to fix the obstruction in the main line in a reasonable amount of time!

My sink clogged on Thanksgiving and I called them and they were here within the hour of calling. The young man that came, Jeffrey, was very nice and answered all my annoying.questions. He fixed the clogged line quickly. It was a bit extensive, but it was a holiday and they were out here so quick.

Will not use again. They repaired my disposal 2 weeks ago due to a jam for 221 dollars for 10 seconds of work. It started leaking after the repair now they wanted over 700 dollars to install a new disposal.

I call 3 times every time they say some calling but they never show. One time he was having a baby. Another time he had car trouble and one time they just didn’t show. I got them scheduled to come Monday. If they actually show this rate it might change.

We were extremely pleased with the service and product. The service person, Quincy Walker was very professional, knowledgeable and customer friendly. He came out late afternoon Friday (last minute pull at the end of the day), explained the problem and that we needed a new toilet. He set the appointment for Saturday morning, got the toilet and was here on time. We are very pleased with him and ARS.

Antolin, of ARS/Rescue, responded to my call for water leaking underneath the carpet in my master bedroom. He diagnosed the source of the leak and provided expert advice in repairing it. I am very satisfied with the service and highly recommend this business to anyone.

technician was very professional and explained in detail. work was outstanding and arrived promptly. the repair was reasonable. we plan to save the number for any other issues.

Very good professional. We had a complicated underground sewer blockage 70 feet from the sink and he was able to clear it. We recommend the contractor.

My Service Tech demonstrated Professionalism, has Integrity and the skills needed to detect the water leak I have. He narrowed the leak to my Sprinkler system. I plan to replace my main water line in the near future, and I definitely will request him again.

Darrin, we had a gas leak and Darrin detected where the gas leak was coming from. Darrin was very professional,educated, knowledgeable about the issue gas leak is a very serious issue. I would highly recommend this company.
thank you so much

They were very courteous and professional. They had knowledge of the city code saving me time and money as opposed to the previous plumbers. Grade A work!

I just felt like the technician was rushing me to make a decision at that very second when all I needed was a few minutes to talk to someone I trusted about the possibility of if the work really was that dire... He told me I had 5 minutes... So thank God for that... He did your mother a senior citizen discount... I just thought he could have been a little more understanding about my need to reach out to a trusted family member, who had already done most of the preliminary functions of the job assignment.... And I wound up paying $800 more than another company had already quoted me....

Very informative and quick. Explained benefits of different water heaters and best options for us as well as extra bits to add on to fit our desires/needs.

The guy was super nice super professional super efficient and knowledgeable about the entire situation he went straight to the problem and resolved it..Once again thank you guys for making my life so much easier. I ?? percent recommend u guys to my friends and family and neighbors.Thanks again..

Excellent service. It's fixed. The most kind people Ib could ask for. Thank You so very much
Gladimir is 100% professional and a true gentleman.

Levonte at ARS Rescue Rooter great work diagnosing and repairing the slow drain from several places in the house. He was efficient and professional.

Very pleasant! In and out! Took about 5 mins tops for servicing toilet! I will definitely use them again!??????

Super responsive and show up within a few hours. Branden was very knowledgeable and made quick work of a backed up shower!

Excellent service. Oh how we needed ARS in a hurry, and they delivered ! We had a gas leak right before the last ice storm and had to turn the gas off to the whole house . ARS sent Darrin out to inspect for leaks and he was fantastic . It took around 3 days to get our gas back , but we were so very grateful . Great service . Would highly recommend !

I had a great experience with ARS. I needed a new AC unit after mine died and contacted Home Depot, Costco and Baker Brothers for estimates. I called Home Depot over the weekend and Kevin from ARS, their local partner for installation, came to my home on Monday morning to provide the estimate. He explained the problems with my existing set up (including a furnace that was too small, missing safety valves, sediment traps etc) and provided a comprehensive estimate for the new system. He was friendly and professional and provided great information about my options, while being respectful that I was gathering other estimates due to the significant cost. ARS's estimate ended up being the best and I contacted Kevin on Tuesday afternoon to say I wanted to move forward. He came to my home after his last appointment of the day in Fort Worth (after 5pm) to do all the paperwork, and told me the technicians would be at my home at 8am the next day (Wednesday) to install the unit. I thought that sounded too good to be true but sure enough, at 7am on Wednesday the technicians called to tell me they were en route and were at my door at 8:02am. They worked a long, hot day in my attic (and in the light rain outside) but by 6pm Wednesday I had a new system that was up to code and functional. They also registered my machines online and showed me pictures of everything with instructions on maintenance. The financing was great too, with no payments and no interest for a year, and a better interest rate than other estimates. Overall, very pleased with my experience and would recommend this company to others.

Very professional and kind. He truly enjoys his job. David Garcia deserves 5plus on stars!

Gladimir was amazing! He was super friendly and professional. He made sure to clean everything spotless before he left and did a great job! He informed me of the entire process and continued to update me throughout the service. I cannot recommend a better plumber. I even got a 60 day warranty on the service.

Gladimer was super nice and professional. Called and was able to get service within an hour. Cost was very reasonable.

Our toilet had a tree growing in it! Steve was prompt, professional and got the job done quickly. Very pleased we can now use our toilet. Lol

I made a morning appointment. For the next day, the guy arrived LATE! They said 8am to 10am. 10:49. The guy still not here, came in and then gave me a Ridiculous estimate for a simple “kitchen sink plugged”. Of over $400. I paid the service fee and contracted another company. That did come on time and price was $250 less!!! Do not hire. Unless you want to waste your money.

Derek was very professional and answered my questions. Kevin was great! Kevin did a wonderful job! Thanks

Jeff was extremely helpful and knowledgeable in clearing out our clogged sewer line. We would recommend him highly.

The tech was very helpful and efficient. I’m very pleased with the job he did.

Branden Cruz did an excellent job. He knew exactly what was wrong and took care of business. Thank Branden, you rock ??

I went to home depot and they gave me a long list of what they will work on, on my AC units but the technician came and did 2 things and gave excuses. Don't waste ur money

Emergency service over the weekend - they are top notch. They were extremely efficient and came out during the time they quoted. They got the drain unclogged. I would definitely recommend.

Drain cleaning was quick, took about an hour. Lavonte was professional and friendly and explained everything clearly.

Quick response time. Within minutes(at 10pm) they called to setup an appointment. Called me before the appointment to confirm and they were willing to work with me on a particular timeframe I needed and they were punctual. Jeffery Martinez was very professional and went the extra mile, he understood my issues and concerns and he broke everything down for me and told me what to expect. He was knowledgeable and also helped explain some steps for me to take on another plumbing issue that I plan to diy. He was very efficient and only took extra time because I asked alot of questions. Price was fair for my clog that I tried everything I could and was unable to fix myself. I just wish they offered like a bill me option so I could get it fixed and figure out the financial part later but not a big deal would just be helpful. I would certainly use them again if all their techs are like Jeffery. Thanks again.

Gladamir Segura was my tech. He was extremely professional and went above and beyond to make sure my problem was fixed. Excellent experience with this company

Very quick in responding to my outside sewer pipe clog. I recommend this company. The plumber was very professional. The price was very reasonable. I intend to use them again.

What a great experience. Our kitchen sink was clogged and backing up, of course it happened on a weekend. I called yesterday and they were here this morning, on time. The service was exceptional and was carefully done until the problem was fixed. Would highly recommend.

We had a leak on the water line running to our fridge so we called Rescue Rooter. They were out to our house the next day and fixed the problem in under an hour. James, the plumber who worked with us, was extremely professional and personable. I would highly recommend going with Rescue Rooter in the future.

Haley & Roy was awesome they was very professional they also explained everything to us that was going on with our heating system they made sure we had heat in our home before they left. I recommend this company to my family & friends. Thanks guys ??

Had shower cartridge replacement. Jose the technician was terrific.

Awesome! LaVonte and Joshua got my line cleared and patiently explained the process and my options. A++++

We had found the source of the leak was a hose and technician came out and said we could fix it ourselves and no charge thankfully!

Chris the technician was polite, professional, and diagnosed the problem quicklyIt was a drainage issue in my washing machine which requires an appliance repair, so he couldn’t help me. However, the visit was free, so that was wonderful. I highly recommend this company

Clogged kitchen drain. Branden was professional and fixed issue in a timely manner. Thank you very much

Chris was professional and knowledgeable. It didn’t take long to repair. I am pleased with the service.

Very please with James! He was very professional + knowledgeable! He was even here 2 hour early which made us very happy! I hope I don’t need them in the future but I will feel very comfortable calling them bc I know they’re reliable + knowledgeable!

I had a runny toilet and needed to replace a rusted out fill valve in the water tank. As the toilet was wasting water and I couldn't turn off the water at the valve next to the toilet (faulty shut off valve), I decided to forego buying a toilet repair kit from home depot for $20 and doing this myself.Big mistake. ARS/Rescue Rooter did come within couple of hours of calling. It's $50 for the service call, regardless of whether you do the repair or not. And I was quoted $330 just to replace the fill valve. The plumber wouldn't repair the leaky shut off valve next to the toilet, he wanted me to book another appointment on Monday for that. He didn't even use a complete kit to replace the rest of the old parts in the water tank ie flush valve, gasket etc. Just the fill valve...which you can buy from home depot for less than $8.With my faulty shut off valve, I couldn't do the repair myself unless I could shut off the main water line to the house. But with many water departments switching to remote water meter monitoring systems and locking the water meter, the main water line shut off is hard to open/operate for normal people (again unless we go to home depot and get the key for that.So I paid, $380 for the plumber to replace a $8 part in the water tank in less than 30 mins and not replace the leaky shut off valve or the rest of the old parts in the tank. Lesson learned. Never again ARS/Rescue Rooter of Dallas. You guys are greedy and this scorched earth pricing will come back to bite you in the long run.I will opt for local, independent plumbers or try my best to fix minor repairs myself. Thank you for the motivation :)Response to their reply: you certainly are the most expensive. $380 to change a fill valve in a toilet. As far as quality, I had to tell your plumber to reduce the slack in the chain from the tank lever, bc it was getting stuck inside the flapper causing the water to continuously leak in. I’m not a plumber in anyway so I’m surprised your plumber didn’t catch that. He also mentioned that he can’t replace the water shut off valve next to the toilet. He said there was an internal accident that resulted in protocol changes and I’ll need to book another appointment to change the valve. Why is that? $380 would’ve been tolerable if your plumber changed all the parts inside the tank and the water shut off valve.

Needed help figuring out what was wrong with our plumbing. They gave us a great quote/rate and they were very professional and helped a lot.

Guys were on time and got the job done. Provided good info on my drain system and showed me the full camera inspection feed with explanations.

Fantastic Customer Service! Fast and Friendly and didn't push on upselling which is a huge plus in my books. Went above and beyond to get us back running quickly and cost effectively. Will definitely be a return customer, give this man a promotion!

Update. Home Depot uses this company for their AC service. Now at my mother in laws we are having issues with that department too. Has AC put in May 2021 and have problems ever since. This company is a jokeHad an appointment set for between 4-6. Got a call at 3 that the tech would be out here at 4. Rushd from mesquite back to irving and the tech was a no show. Called at 5 and was told the tech came at 4:30 and there were no adults here. Blatant lie because no one showed up as I was here. When the tech did arri5he had an attitude from the jump. Said the valve on the toliet was broke so I showed him were the owners of the property and we have shut the water off from the meter and he said that was the wrong valve and he wasn't shutting it off at all. He then said the city would have to shut off the water and then they would come back. I have had a plumber here before and they had no issue shutting off the water from where we have had to do it before. Funny thing is he said he was here but at the wrong address at 4:30 well I was outside at 4:30 and no one from this company was out here. I also spoke to the neighbors and no one showed up at their house either. They technet me with a major leak in my restroom and now it's worse than it was before the tech showed up.

Happy with the customer service and the representative who came out to service our plumbing issue excellent representative and ambassador for the company

As usual, I received exceptional service. My technician, Joshua, was on time, quickly resolved my issue, and was very informative… letting me know about alternatives to preventing problems in the future. I would highly recommend.

This company was awesome
Came so quickly
Kind helpful had problem repaired in a record time highly recommend this company

Easy repair to change out drain valve. Water heater working great and in good condition. Slow drip from the plastic drain valve. I wanted it replaced with a brass valve. Technician with27 years of experience did not want to chance it. Wanted to upsell and replace the entire unit. Waste of my time. Just wanted a simple repair not a used car salesman

Gladimir was great!! He was very informative and easy to work with. Would definitely recommend him to anyone!

They did awesome and quality work. Very professional and efficient. Would highly recommend this company.

After an unsuccessful attempt at repairing a Moen faucet by replacing the cartridge, I couldn't get the cartridge out and I couldn't turn back on the water due to the valve leaking. I called them late on a Sunday and was able to have a plumber come by in the morning.The cartridge was very hard to remove but he was able to break up the cartridge to get it out. Very happy with their work.

I called at 530 the guy said that they would be there in 45min. I called back at 7 the guy said that the service guy was caught in traffic it'd be 20min. I called back at 745. A lady answered said she would contact dispatch. At 815 I called and said just forget it. The lady said oh no he will be there in 1p minutes. I said I've heard that before just cancele the call it's too late. At 830 another lady called me and said that the guy was right around the corner from my house and could we get it done tonight. I said ok . The guy got there and said that he had just received the call at around 8. Did a good job. There was no discount for the poor customer service though ?? ??. The guy who took the call originally should be hunting for a job today but he will probably get promoted.

So I had this company send a tech out for a house AC tuneup. Right away the tech told me there's a leak in our AC system because there's only five pounds of freon in the system. This didn't sound right since the house is only three years old but I understand that stuff happens. The tech told me he would have to come back the next day to do a coolant leak check to locate the leak and it would cost us $250. We had the tech come out the nest day and he said he found the leak in the coil and they could replace it for $5000. I told him negative since it should still be under warranty so I had HOUK inspect the system and of course they couldn't find any leaks what so ever. I believe the tech attempted to scam us and I'd recommend avoiding this company.

Darrin was fantastic and super knowledgeable. He was able to diagnose the problem and provide helpful guidance on how to prevent future clogs. Would definitely recommend using Rescue Rooter.

Great job. ARS offers a less costly repair that is equally as good same quality, same result

Lowes preferred vendor!   I was told same-day installation service if I ordered a water heater before noon per Lowes website.   Spoke with the vendor at 8:30 am on Monday.   They could not get out until 4-6 pm.  They called and canceled the appointment.   Showed up Tuesday at 4:00 pm and quoted $3,000 to replace a 40-gallon gas water heater.   Called a local plumber at 4:30 pm and they are going to complete the installation next morning at 10:30 am for $1,200 less than the ARS quoted.   Same service, the same size of water heater, and installation parts.   What does ARS give you for a $1,200 waste of time, poor customer service, and two days of delays?   Lowes should remove them from their preferred vendor list.

Gladimir was courteous and highly professional. We got my drain unclogged quickly and walked me thru it so maybe I can try to fix myself next time. If I can’t I know that I can rely on Gladimir/Rescue Rooter to help me out. I would highly recommend this service if your drains are plugged.

Antonin is THE BEST plumber I have ever had the privilege of knowing. He found what I thought was a leak (dripping noise) but it turned out to be the AC condensation line. No leak. Antonin explained everything and put my mind at ease. if I EVER have a plumbing issue in the future, I'm calling ARS.

The person that came out was very nice and professional, I was very happy with my service, he didn’t push any products and fixed the problem. I am a happy customer.

Brandon and George checked our kitchen drain, cleared it and ran the camera. Both did a great job!

Service was great, showed up quickly, price was terrible, even after a discount. Tech (Kevin) was awesome

All tradesmen are paid commission. That's why they can never repair anything. I had a leak under the cabinet behind the sink. Guy came out and never even looked at the leak. Walked into my living room and said we could look for that leak forever and never find it. The best thing is to replace everything. TWELVE THOUSAND DOLLARS. Unreal how dishonest people can become, when they get paid by commission. A handy man fixed it in 30 minutes and charged 150$ .

Awesome service, Steven was super professional and knowledgeable! Definitely will use ARS again!!

The technician arrived on time, quoted me a price. I showed him a coupon and got a great discount on the service. Unclogging the drain took two approaches before it was successful. The technician was calm, quick and professional. After the drain was unclogged, he spent 5 minutes educating my spouse and I about home drain systems. Will definitely use them again.

Jeffry the technician was very helpful with his knowledge and advices about problem that I have. He also said that, I have 90 days warranty for the job he’s done. And if the drain line under kitchen sink is clogged again, they are coming back with no charge to unclog the drain line again.

UPDATED: I was finally connected to a manager who gave us a full refund because he was not able to solve the issue. We had to call another plumber. DO NOT USE. BAD CUSTOMER SERVICE POST SERVICE. We are having to officially file complaints with the Texas Board considering we've contacted customer service numerous times and she wasn't willing to rectify the problem and wanted to charge again for the trip out to fix their mistake. This company was called after a home inspector found the main sewer line clogged. They cleaned the wrong line, only servicing the kitchen grease line. They were called again after explaining it was supposed to be the main drain line so they came back out and charged again and then said no blockages...fast forward two months with toilets having no use (because Buyers haven't even moved in) and the home was flooding when sewage water started coming up from the bottom of the toilets in the upstairs and downstairs bathrooms. The Plumbers failed to clean the main sewer line out ONCE AGAIN which is accessed through the roof- not the kitchen clean outs like they kept trying. They are not offering any assistance for a solution and the toilets can't be used until everything is cleared out. Customer service said well they probably won't even remember what they did and why they did it and they would have to charge to see what the issue is and come back out. Not the professional response you want when you've already paid them twice and they still haven't resolved anything. Plus this company's admin is very unprofessional, and was reportedly in shouting match with the Seller over this. Warning you, do not use this plumbing company!!

This company took advantage of a single mom in desperate need of AC. They left in the middle of the job with wires exposed and the unit as a major fire hazard. They said they would come back to finish, but never heard from them again. On top of it all, they tried to sell me a unit that is no longer ethically ok to sell. Please, save your time, money and inconvenience and go somewhere else.

James very professionally work was good clean up great person 5 star put in hot water heater great job.

Terrible company. There are plenty of well qualified, honest plumbing companies you can find. This company offers no transferable warranty on any project. The previous owner of the house spent 30k to replace all cast iron to pvc in 2020, and there have been two leaks since I have lived in the home. Due to their subpar work, I have spent 15k on repairing leaks that should have been covered with a warranty. Thanks ARS! DO NOT waste your money with this company.

Michael was professional, detailed and meticulous! Left everything clean and in order!

Arrived on time. Got work done. Unclothed drain. Satisfied . Will use again.

I've called this company a few times. They do not listen the problem is 1 toilet. That come and all check wrong bathroom saying. They know the problem. Not even , listen to what I'm saying. Now having rude office people trying to tell me what's wrong.. they no clue. It's my house. I think I know the problem. But they think they no best. Almost a month later still same problem but they just want money. Especially after no work was ever done.Do not go to this place

Technician came out to give a report on hot water heater. Very nice, very professional. Work not complete.
HOWEVER, Lowe’s ad states if a call is made before noon, work can be completed same day. This is completely false. Whoever is at fault, it is still false advertising.

Beau was our tech and he arrived early from another job which was awesome. I was called in advance that he could come early too. He was well dressed, in uniform, personable, easy to work with. I know we were a little out of the way but they happen to have a job in the same city. He knew exactly what was wrong based on the behavior of the bathroom toilets and shower and unclogged our main. I like that ARS offers coupons, which was helpful to us on a weekend. Would definitely call again! Had to write a check though, credit card phone issue was a problem and no one at the office answered to take the card over the phone.

Our Tech was David Clements and he was in uniform, well presented and offered coupons. He chiseled grout out of our shower drain and walked us through what all he was doing. Very friendly and fast. This man was A+ tier. Highly recommend them.

Matthew and his partner were very professional. I would recommend your company to others.

Very professional and responsive. Definitely would recommend highly. Vladimir was very knowledgeable.

Jeffrey cleared the clogged sewer quickly. He also clarified an initial miscommunication with dispatch.

Chris was excellent!! Very friendly, very professional and knowledgeable. Highly recommend them

Blake was very professional, friendly, and knowledgeable. He explained everything that I needed to know and answered all my questions. I will definitely use them again and refer them to anyone who need plumbing help.

Elderly woman with clogged toilet. Bath tub and sink drain fine. $89 for Service Call, then $195 more to stick a little hand held auger in the toilet. Less that 15 min. Total $284. Told her the price up front before starting work, but she clearly did not understand the value of what little needed to be done. Totally took advantage of an elderly person that did not know what things should cost. Never again for us. Others need to beware of their outrageous pricing to unstick a toilet. No main line work, clearly stated the bath tub and sink drain worked fine. On other reviews I see they acknowledge they are not cheap. (Almost sounded proud of it) But $284 for 15 min to unstick a toilet for an elderly person. Wow.

I was hesitant to write a review for ARS because I never write reviews but Im very frustrated with my experience with them. I initially called them a few months ago to re set a wobbly toilet and install some p traps under my new vanity sinks. They were a little late on that appointment but it wasn't emergent. The price for the p traps and toilet was way out of line. total quote was around 700 which for an hour or so of work and some cheap supplies ( 20$ p trap kits) and bolts for the toilet flange seemed very excessive. I decline the p trap install and had him do the toilet only. Although he left a bit of a mess on the floor the toilet fix worked. I installed the P traps myself and it cost me about $40 in supplies and about an hour of my time.About a month or so later the toilet was wobbling again and they did come out and fix it free of charge so that was appreciated.My gripe is with my recent water heater experience. I woke up to a leaking water heater and cold water so I called them to come take a look since they had good online reviews for water heater repair. I was told between 8-10 am, then it was 10-12 then the guy finally arrived about 1 pm. in the mean time it was clear to me that i would need a new water heater and i did plenty of research about expected costs etc. He arrived and essentially told me it needed to be replaced and it would cost 2500 for him to do it today. I told him that i only needed a basic 40 gallon electric nothing fancy and that was the cost. He then said if i were to buy my own it would still be 1750 to install it claiming it could take him up to 4 hrs to do. He also indicated that he wouldn't install it til the next day and that i would be low priority. I kindly refused his services . this whole exchange took about 15 mins. He then reminded me that I owed him 69 bucks for the call and it took him 3 tries to run my card. 69 bucks, 5 hours of waiting and not even looking at the issue.With the help of a buddy i was able to run to home depot and purchase a new water heater for 500 and install it myself. Took me 4 hrs sure but saved me 1700. Sure wish i wouldve just done that during the 5 hrs i was waiting for ARS to arrive i could have possibly made better use of my time since i had to take off work. Ultimately i will not use ARS for anything else bc of the price.My recommendation is dont panic and agree to their quotes, maybe get other quotes first or do it yourself if you have to skill and time.

Technician was very professional and took the time to explain what the process is and what he was doing.

Mike was awesome! He was on time and extremely professional. He answered my questions and provided more than appropriate beneficial information!! Mike and ARS are in the speed dial.

Mike came out and explained what the problem could be. He provided a free estimate so there wouldn’t be any surprise expenses and then got the job done right! Great customer service and friendly. I would not hesitate to give them a call if I ever needed a plumber again!

Lavonte was very professional and explained what he was doing and why. Fixed the problem!

I was afraid that I had a HUGE mess in the bathroom that would prevent the closing on the house in two days. He came and gave me the estimate. Once the estimate was approved he showed me how he cleared the clog quickly. WooHoo the closing is going on. Thanks

I was really impressed with this experience. I had been talked to at home depot and i called to get this done. Super easy to get to the right person on the phone to set things up. Really professional on the phone and they really did make sure that i understood the safety precautions they were taking. Technician was on time and very efficient. Technician made sure to take time to show me what was going on and what he did. Made sure to explain to me what to be aware of. I was glad i had been told about this from home depot. They were super quick to come by as well; i was not expecting that. No regrets and will contact again in the future.

Both Adam Roberts and his assistant Alfredo Lopez were outstanding. They were able to find my slab leak in my home and are doing an amazing job correcting the problem. They work very hard and are so skillful at this. ARS is very fortunate to have these exemplary employees.

The laziest, most unprofessional ecounter with a professional company I've ever experienced . Someone by the name Crystal was rude and indignant immediately upon answering and I could hear her personal conversation in the background using foul language. No repeat business from our family. R: I will not be posting my address publicly on Google as that is ridiculously unsafe but I live in Irving. I will Not be a returning customer

DON’T USE THIS COMPANY!! The repairman came out and said he cleared our line but a few minutes after he left the washer backed up and black gunk was coming up the kitchen sink. The company says if you are not satisfied and they didn’t fix the problem you can get 100% of your money back. The customer service said they would have someone come today but no one has come and when we called them back to ask for a refund they lied and said they were trying to call us. We haven’t been on the phone. I sure wish I had read these reviews before calling them. Looks like they have a lot of complaints. The customer service lady was very rude.

REPREHENSIBLE service. Called for an appointment on Thursday, they said they'd try to squeeze me in, but said they'd call if they couldn't. No service, but no call either. Frustrated, I called back and they said they'd come by today between 1 and 5...STILL A NO SHOW, and no call?!?!?! Found another plumber whose service charge was $30 less! Do NOT use

The technicians were very neat and clean. They were very knowledgeable and are hard workers. They did an excellent job.

Technician did a great job, but the price was a little pricey.

I am happy with the service provided by ARS! They communicated when the service representative would be here! He fixed my air in a timely manner and most importantly it works again! I will definitely use them again when my other unit goes out!

Technician was at my house within two hours of my call on Labor Day morning. He efficiently diagnosed my main drain problem and cleaned from house to city sewer line. Problem was solved .

We had a technician, Steven, arrive to unclog a toilet. He tried to clear the line, couldn’t fix it, then told us we had a main line break in the bathroom and would need to replace the plumbing. He didn’t have a camera to look so scheduled another appt for the next day. He took part of the bill off since he didn’t fix the problem but didn’t apply the coupon we asked him to. No one ever showed up the next day or called to follow up with us. We then had another company come out who was able to camera and clear the line all at once and for less money. No mention of cracks or breaks. This is the second time a rescue rooter technician has tried to up charge us. We won’t be using them again.

They were prompt for the appointment and thorough with the inspection for my new HVAC system. They provided numerous options and prices and helped inform us so we could decide what best fit our needs and budget. Once decided upon we were able to use one of the numerous financing options available and scheduled our install! I would highly recommend them again!

The young guy that came in, two weeks into this new job was able to clear my main sewerage line swiftly. He did not cut corners and made sure in different ways that the line was really cleared up. Gave a few tips to make sure this kind of problem doesn't happen again. They gave me two hours window and came on time. Will highly recommend and use them again knowing too that they give a 90 days warranty for their work. Great deal I got!!!

My neighbor used this plumbing company. They came onto my property and damaged my faucet cover to get water to wash their hands. When I called their office the dispatcher said We don't know what our plumbers do. I will have to pay to replace the faucet cover.

ARS was not not able to meet their own scheduled time slot. I made a reservation to have an estimate 2 days prior. At the time of the reservation all available time slots were open. I chose a morning (8-10 AM) window. Due to overbooking appointments they were not able to get my appointment until the afternoon. If they wont respect my time how can I expect them to respect my home? I was directed to this company through Lowes Home Improvement.

$700 to snake a toilet drain pipe. They advertise $99.00 specials then charge you whatever they want once they are on site. Never using them EVER again.

Ricky was very professional and courteous.
He diagnosed the issue and had us fixed in an hour and a half.
We will use them again if needed.

The company has been so helpful, quick response, quick scheduling, and most importantly the problem was fixed quickly and was reasonably priced

Highly recommend them. Edgar and Jose showed up got the job done . Very polite . We appreciated there promptness and hard work!!

Able to do same day appointment and was able to have all the work done in under 2 hours.

Ralph came very promptly and was upfront, honest and super helpful. He fixed our A/C pretty quickly and talked to us about getting a good deal on a new unit when we're ready. As we sat down to fill out paperwork he was very friendly and reassuring. 10/10 customer service!

They couldn’t fix my problem but we’re helpful and explained why

Our A/C went out and we went into panic mode since we have 2 little ones at home. We called to have a service tech come out and see what was wrong. Dispatch was super friendly and gave us a window as to when to expect the technician. The technician called us to let us know he was on his way. We were impressed with how quickly he had our system going - turns out it was a minor issue. Thank God!We were impressed with his knowledge and friendliness. He gave us a few recommendations and we took him up on what they had to offer. Will definitely call ARS again for any issues that may arise and will be asking for Paul D.Paul - You take pride in your work! Thank you :)

Josh, our engineer, was awesome. Very knowledgeable and able to explain clogged pipe problem in washer to me, me!

Only company to send a text scheduling an appointment but I got the text 40 min after the window closed. I called to reschedule the person on the phone seemed annoyed and said someone would call me back. I never got a call back I tried to call them back got hung up on twice. Tried to use their chat function that to was in responsive I shouldn't have to beg for a company to let me be a customer and give them my money.

Adam and Alfredo are absolutely amazing. We were in a nightmarish situation trying to close on the selling of our house when it became obvious that we had multiple leaks in our pipes. Adam worked hard and went above and beyond to make sure that everything was repaired to the highest standards. A job that could have spanned a couple of weeks only took days because of their work ethic. Even when they were digging tunnels and working inside of our house, they strove to find ways to minimize the impact it had on our home and our family - that really meant a lot to us. We also appreciated that Adam took time to answer our questions, explain the process, and set our minds at ease. Great communication and quality service - it doesn’t get any better than that. When the insurance claim adjuster came out, he said that their work looked like the work of a surgeon, and the city inspector was equally impressed. We really felt like they cared about our specific situation and made sure that deadlines were met and the work was done beautifully. Thank you, Adam and Alfredo, for taking such great care of us. If we ever have plumbing issues in the future, we know exactly who to call!

Paul Dunn was very professional, thorough, knowledgeable, and honest. ARS has a very good reputation with a great partner in The Home Depot. Paul thoroughly explained my AC issue and provided details of what could happen if the repairs aren’t done in a timely manner. Honesty is key with me and my family. Thanks

Technician was professional, sales agent quoted me an entire different rate! Entirely different

The tech was knowledgeable, professional and was not high pressure. I had him fix the outside capacitor.However I had to trust him that it was taken care of because he didn't offer to show me any part he took off or what he did. Being a single lady I'm always skeptical because I've been ripped off so much. It would have been nice for him to have shown me what he did or replaced. I have no doubt that he did what he said. In fact he was very good, friendly, and professional. Just something you may want to think about doing next time.

We noticed a leak in the bathroom over the weekend and sent a message out early in the morning for an estimate. ARS / Rescue Rooter called us at 9:00 saying they’d have a tech out here between 10-12. JT was our tech and he was fantastic! Professional, personable and thorough. He fixed the problem onsite and even double checked our water heater and meter outside, just to be sure there was no other leak. He clearly had a lots of experience and knowledge and was more than willing to make sure our needs were not only met, but exceeded. Our problem was fixed before lunch! Wow!

The plumber was prompt and professional all the way through. Explained all the issues as simply as possible and gave me all the options to fix any issues he couldn’t at the time. Would definitely use again

We came across ARS driving down the street. Decided to give them a call because all plumbers we had talked to were not available for another week. After coming out and assessing the issue, Daryl was able to give me a clear breakdown of what was going on with my sewage system, approximately what it would cost to repair, and most importantly that he could get a team out to start on Monday. Not only was Daryl a pleasure to have around, he was insightful and honest. We are so grateful for the hard work the ARS team put in to repair our sewage pipe and get our house back up and running.

The ARS Technician that came out was very professional and courteous. He listened to all that we had done to try and unclog the drain and determined the issue. He advised of the cost, which was good, and started right away. He had it cleared out in no time! From the initial phone call to completed service took less than 90 minutes!

We had a wonderful experience with Ricky. He arrived on time and fixed our sink quickly and efficiently. He was extremely courteous and professional. We will definitely use this company again, and I even recommended it to our neighbor as well.

First, I must give a 5 star review to the man who came today for our annual service. On time, right to the job, with great suggestions to keep our 12 year old system going for another 12 years. I would recommend ARS to anyone. However, getting their free seasonal service can be trying. They frequently can’t even keep an appointment in a 4 hour window. Very frustrating, but the quality of service is worth it.

My kitchen sink backed up and I needed someone to fix it asap! I called several places and was eventually referred to ARS. Someone was at my house within about 3 hours. Drew was awesome. He is knowledgeable and experienced, and he was nice and explained everything to me. I’ll definitely use this company again.

If you need plumbing services call these guys! Had a toilet backed up and called them. They had a plumber there in less than 2 hours. His name is Joe! He was very nice, professional, had all the PPE on before coming in the house. He diagnosed the issue and gave me a quote. It was a lower price than I expected. So I gave him the go ahead and he had it fixed in just a few minutes. I will definitely use them again if needed. I definitely recommend them.

Both of our technicians were very nice and did great work

The guys came early, very respectful, and very neat. They explained to me what they were doing and why, they gave me helpful tips and information on the things I needed to do to keep my system running properly, and they do fast work. They also clean up when the job is done. THANK YOU GUYS!!!

We received a flyer offering a $69 drain cleaning so we called and talked to the secretary. she said the regular price was $99 and we could use the $50 discount coupon and they would only charge us $49. We explained to her that the problem was roots and she said no problem. It is a Scam. The guy came over and said that it was only for a 6 foot manual cleaning and that the roots were over 6 foot from the toilet and he had to use a motorized rooter and that it was $525 after the fifty dollar discount. Unfortunately he took advantage of my 83 year old father. I was not home at the time or I would have asked him to leave.

We were fortunate enough to have been blessed with Blake Bowen as our professional plumber! Blake was professional, gave a firm handshake, and a warm friendly smile as soon as I opened the door. He quickly and efficiently, unclogged our drain. He ensured that he didn't make a mess (very respectful of my home), knowledgeable, and friendly. Blake Bowen is an asset to the ARS organization. Thank you for making our life easier, Blake! Be blessed and continue being a blessing!

Edwin, the sales rep, arrived the same day we inquired about an insulation job. He did a great job explaining everything involved in the project. The project was schedule within 2 days. The installation team arrived on time. They did a great job and cleaned up afterwards. My husband was asked to inspect it afterwards to make sure it was completed to our satisfaction. I would gladly recommend this company. They were professional in every aspect.

The tech (Bill) arrived on time, Which was nice because I’ve had bad experiences in the past with people being extremely late or not even showing at all! He thoroughly explained everything to me, he was done in a reasonable amount of time and even gave me a coupon for a great price. He even wore shoe covers, Very respectful. Thank you! My husband and I will definitely use you again.

I had the misfortune of having a flood in my home due to a sub slab leak. ARS professionals, Darryl, Adam, and Alfredo made me feel confident that I had made the right choice in going with ARS! They were polite and conscientious and left the work site clean. They went above and beyond their scope of responsibility to insure a good customer experience and due their professionalism I would be happy to refer others to ARS Rescue Rooter!

Home Depot / ARS Promo. WARNING! I was approach at Home Depot about a tune up special for my AC. Sounds reasonable except now my system is not working at all. I ran the heat last night and turned it off around 2PM and the ARS tech showed up at 4PM. With in 5 minutes my Nest thermostat was displaying a message that the RC wire wasn't connected. Now they wanted a $80 diagnostic charge to find out what was wrong. It was working just fine 2 hrs ago I called the contact and she got a supervisor to come out. They arrived 6:30 and at 8PM his conclusion was that my mother board and transformer were no good and it would be $700 to fix.My system was working before they got here and now it is not These people are crooks and scam artists

I have used them before and they were able to clear out my main line for $300. The guy that came here today went and check the main line and said it was limited access AND did not sound like he wanted to get anything on him from opening the pipes up to unclog. I live in a mobile home and have been under there 3 times to open the line. His recommendation was to remove the toilet and snake it for $600 which I know WILL NOT work and he sounded as if he knew it wouldn't either. Wasted my time. I won't go with these guys again.

I am so glad I called this company. Only a week after the storm that made it impossible to find plumbers my kitchen sink backed up. I called around to a bunch of plumbers but had no luck getting one out today and decided to call this company. The lady that answered the phone had a technician(Blake) here within an hour. After figuring out the problem and coming up with the price Blake got to work. The drain was a stubborn one and it took him more than one try but he was determined and he got the job done. I really like the technician; he had a good personality and was a hard worker. I’ll make sure that if I have any plumbing issues in the future that I will call this company and ask for Blake for a good job!

We have an older house in a great neighborhood. So some good with some bad. We have regular plumbing issues. ARS came out about 5 years ago. They did an amazing job of clearing the blockage AND cleaning out our old cast iron pipes.We had the same type issue Friday night. Andrew and Alex with ARS came out and did a phenomenal job! Because of great techs like them, ARS will continue to be my only go to for pluming needs.The best service for clearing stoppages is their power jet procedure. It’s basically power washes the inside of your pipes. This cleans it far beyond what any metal snake can do. It also has a one year warranty vs their normal 90 day. You will not be disappointed. I would recommend ARS to anyone of my family and friends.

Start to finish these guys were fantastic. The sales rep I talked to was Matt Sanders and the two tech were Padraig and Junior.Definitely ask for these guys. Matt did an awesome job going through everything and breaking down what I needed and making sure that I understood what I was getting. It was also nice that, even though it was the end of the month, he wasn't overly pushy. I was sold by the time he left but I had to do my due diligence. I had four people come out to give me quotes and not only was his bid the lowest, my dog liked him, which is important.Padraig and Junior walked me through what they were doing, answered all my questions, and assured me that they would not leave until my system was working. There were some hiccups, like my attic door being too small, and one of my original ducts falling apart (house was built in the 70s) but they're replacing my attic door (had to cut a bigger hole) and they're replacing my air duct. These guys handled every problem like professionals, even though it was well over 100 degrees in that attic. They did have to come back the following morning to wrap some things up, but I was able to sleep that first night, AC running full blast. It was amazing.

Scottie B. was very professional . Excellent customer service and fast response. I was fully at ease with him in his excellent communication skills. Amazing job in finding a quick solution to our AC…Overall, Scottie was very professional, efficient and effective! I would highly recommend ARS to a friend.

We have been a customer with ARS for many years. They are always professional, knowledgeable, and prompt. Our latest service with Paul D. was exceptional. He answered all my questions and concerns. Made a couple of suggestions to make our system run more efficiently to maintain the system. Easy stuff for us to do each month. Their service is always above. Thanks for the assistance.

Scottie and Tim were both exceptional! I had my A/C system serviced and the job was done at an extremely high level. Every question I posed was answered in a comprehensive manner. They not only were professional but personable. Based on the service today, I would unequivocally recommend this company to my family and friends.

I called in and was told that a tech would be at my house between 10a-12p. At 11:45a, I called in and was told it would be another 1-1.5 hours. At 1pm, I was called and told a tech would be there by 2:30. At that point, I cancelled my appointment. They were going to be 2.5-4.5 hours late, which was unacceptable. Poor communication and missed appointments (times that the company picked) led me to pick another company. People were nice and apologetic on the phone, so I didn’t give 1 star. But being nice on the phone doesn’t fix the backed up sewer.

This company takes advantage of people, especially women and single mothers. I used them to replace my AC. They turned off the gas to my water heater. When I called them, they told me I needed a new water heater. We had just spend a fortune on replacing the AC and now the water heater?? I decided to call my handyman plumber to get a second opinion. He lit the pilot in less than 5 mins and only charged me $65 for service call. I will not use ARS again and will warn all my business clients and friends.

Awesome service, Pedro and Jose were great! Very knowledgeable, and they stayed late to make sure to finish in one day! Highly recommend, thanks so much!

So professional and honest. Best customer service.
Take time to educate their customers.

If anyone is needing a/c work on house this is not to trust. I have had a horrible experience with this company.

The guy that came literally didn't want to do anything and didn't check for a problem. The person that scheduled the appointment clearly didn't communicate to him why he was coming. He came and turned on my shower for 2 minutes and said he didn't see a problem. I told him to let it run, which he did, then he said yeah there's a problem and didn't offer any solution. A waste of my time. Never again.

Had them over for an A/C tuneup and they suggested we install a safety switch, which they did not install correctly leading to water leaking through my ceiling.

I usually don’t write reviews but thought I should share my positive experience with ARS RR and Darryl. I had an emergency plumbing issue and after meeting with several other plumbers in the area I chose to go with ARS RR. Darryl came to inspect the problem and I found he was professional, thorough in his inspection, provided the very best solution, and was honest and fair with the estimate. Darryl put me at ease through a very stressful situation and next time I need any sort of plumbing services I will call ARS first and save myself the headache and time. Thank you ARS!

Despite the financial situation I was in and had to decline a really good offer from them. I have to admit that their service and explanations of the job were top notch. I wish I was able to pay what they were asking since it was a really good deal, but my budget wont let me do that step right now. I will contact them when my situation improves.

All around a great experience! The service technician (Scottie) explained to us the issue that we were experiencing and repaired it in a timely manner. I would recommend this service to anyone in need of HVAC repairs. - Kenneth

Got coil/evap installed but there was an issue. Called them and within 2 days of my call they sent Technician Bryan who was friendly, professional, quickly diagnosed the issue and fixed it! Can’t be more happy.

Chuck, the plumber was great. Very helpful and willing to explain and answer any questions I had. He was also very personable and yet still professional, allaying any concerns I might have had concerning my plumbing issues.My only concern was with getting the appointment set in the first place. The person taking my initial call was rude, and the company called multiple times in a row during a time in which I explicitly stated I was unavailable. Because they could not reach me during that time, they canceled my appointment long before the four-hour window even began. And when I called at the time I stated I would be available, the person who answered my call was very quick to try to blame me for not being available when I had already said I would not be.The day on which it was rescheduled, I was called early, again, even though this time a note was put in the system that I could not answer the phone before a certain time. The person who took my call at that point was very nice and confirmed the appointment. And then, I had the pleasure of working with Chuck. If I could have had THAT experience from the beginning, I would give them the full 5 stars.

Worst experience ever. The guy Steven who came to unclog the drain doesn't know what he's doing at all. He went onto the roof vent, tried 4 times and couldn't get anything cleaned up, and yet charged us $200 just to schedule a camera test. And guess what? On the scheduled test day nobody showed up. We called another plumber called hole in one, got everything cleaned up within an hour and paid $175.

Outrageously expensive for a leaking faucet, ~$600. WHAT THE HELL. Plus they charge a $69 fee for just coming out and seeing whats up…I told them to leave a VM if they call and I am busy, they left 2 missed calls and no voice mail.

I have used this company for many years and have always been pleased with their level of service. Today’s experience for a/c repair was excellent as usual. The technician was friendly, professional, very thorough and was able to pinpoint the problem areas quickly and repair them. He explained all of the action needed and made the repairs right away. Once again, outstanding service by an outstanding employee.

I called Rescue Rooter in a bind and they were able to get an extremely skilled technician out within and hour and my issue solved in less than 30 minutes. I appreciated the speed, the skill, and the transparency through the process. Would 100% use again!

We called last night for help with a leaking shut off valve. Darren came very quickly to the house around midnight and was so polite and friendly. He capped off the leak and told my husband he would be back this morning to swap the valve. Darren came back exactly when he said he would, fixed the valve, gave us some things to watch for with the new toilet that was the catalyst to the leak. Cannot say enough about this company, they were helpful, punctual, professional, and affordable. We expected to pay so much more for such a late call which turned into a second visit on a weekend. We will be calling ARS & Darren for all of our future plumbing needs. It’s also worth noting, Darren was so quiet I slept through his first visit entirely. 10/10 would recommend this company.

My rating was based on the technician stating a review would come and it was for him not the company. The tech made a small oversight that caused additional issues, leak and stains that were not addressed after numerous communications. I also highly suggest to get a detailed estimate as things stated in the sales pitch disappear or become a miscommunication but you still get charged for that misunderstanding. You also do not get a detailed bill to dispute over charges, luckily I have my misunderstanding listed in text messages.

$445 to clean and camera a single sewer line. And then the estimate of $5900 to replace my line. So I call two other licensed and bonded companies which are reputable, oh those quotes were $3600 & $3950 respectively... I got ticked after the slime ball marketing tactics of $99 main line cleaning and camera. Crazy!!!! $99 to $445. Done! Will steer people far away from ARS

Much Appreciated to Mr. Tino and his team. They worked hard and friendly. very Professional??????????Thanks guys!!! I would recommend ARS to everyone because it’s a trustworthy company!!

Chuck the sales person did a great job of giving me all the information to make the decision needed. He went over and beyond to ensure what I needed to get done was possible. He was even able to get the install team out the next day. They should be wrapping it up today. We are excited to see it in action!

Brian called in advance of his arrival and was completely on time. We needed to have both of our water heaters serviced and also needed to have an HVAC Drain Line rerouted. He made quick and efficient work of determining exactly what needed to be done, and immediately went right to work. His work was exceptional and professional. I would highly recommend Brian and ARS.

I've had the opportunity to work with a few plumbers and these guys are awesome!!! Professional and Quality. Definitely Recommend!!!

James was 2 hours earlier than expected, even on a holiday, very professional and courteous and explained the problem and the solution. The price was more than a previous quote, but it was worth it.

I made an appointment a week prior. The day of my appointment, I called them to check status and they claim they had wrong contact information, which is a lie. Then they claimed they had other jobs and rescheduled three times within the same day. Finally I was called after six hours for the rep to tell me there were emergencies in front of me like people needing hot water! What's the point of making an appointment if they won't be honored? When is s leak less important. Poor customer service and no respect for customer time.

Would recommend James and ARS to anyone that needs work done!!! James arrived very quickly after we made the call about a pipe busting. He was very professional and let me know what was going on as it needed to be done. Got the job done in a timely manner and made sure i understood what he had done. Will definately call them again for any future happenings!!!

We live in Texas and this time of year is not the time you want the AC to go out. We had several other companies come out. Then George Sillivent with ARS (Home Depot) came out. Discussed our situation and looked at solutions. Then came the price for what we needed done. George did a great job. Would definitely use him again. Very personable. Thanks again George.

The process of purchasing an a/c system can be a pain, however Chuck helped make the process very easy. Chuck was very knowledgeable with which system was best suited for my home. Chuck made me feel very comfortable and confident with my decision. Chuck was very easy to talk to and a pleasure to do business and welcome into my home. The installation was done the next day by Mauricio and Miguel. They both were very professional and did a great job. They took the time to teach an old dog the new system - and I thank them for their patience. I will definitely recommend ARS to anyone who needs a new system.

ARS installed my HVAC units. They are honest, reputable, and stand behind their work until completed ?? percent. They get the job done completely and satisfactorily. If not complete, they return to make sure completed under warranty. I appreciate ARS and their employees

We recently had to replace a tankless water heater that had been installed improperly by another company. Our service technician, Dustin, was truly outstanding! It was a long process that he handled with great professionalism. I am so relieved that ARS responded so quickly to our problem and sent a Master Plumber who knew what he was doing.I rarely give such reviews but the outstanding service I received from Dustin deserves my praise!

ARS / Rescue Rooter recently installed a 16-seer, 5-ton HVAC unit in my 1960s home. Every part of the process was top notch. I met the sales person at Home Depot, and they had a consultant to my house the next day. He walked me through my options, we agreed on price and install occurred two days later. I'd recommend them to anyone and will use them for on-going maintenance in the future.

Blake was very responsive and efficient. I called ARS Rescue Rooters at 3:15 p.m. with a main drain blockage and they assigned Blake to me who called me within 10 minutes. He asked for some details about my problem and was at my house in about 30 min. Blake was able to clear the blockage and process payment in another 30 minutes. Needless to say I was very happy that my problem was solved in less than an hour and a half from when I placed the call. I’d recommend ARS Rescue Rooters and Blake to anyone with plumbing issues.

When I moved into my new home last year, my AC immediately went out. I went with ARS/Rescue Rooter because they offered a comprehensive, worry-free deal complete with 24 hour emergency help. Well, last night I had to use that service and the technician arrived quicker than I expected and completed the job quickly all while explaining to me everything and giving me tips on extending the life of my AC/Heat unit! Additionally, the woman who answered the phone was friendly, understanding, and made a stressful situation no longer stressful! 10/10 would recommend!

James Neugin was by far, the most professional licensed plumber I have ever used. He went the extra mile to fix my plumbing issue, which he diagnosed on a Sunday and returned on Monday with all the parts necessary to get my plumbing completely finished. Highly recommended him and his company!

They were one of the few plumbers open during the weekend and they were able to send someone out that day, others told me it would be the following Wednesday or Thursday, no thanks.They let me know when they were on their way and he had the problem fixed in no time. We will definitely call them the next time we need a plumber.

Very professional, very nice to work with. Recommend without hesitation

I have used ARS many times for different problems - stopped-up toilet, clogged sink drain, etc. This time, our water heater went out, and they sent James Neugin to assess the problem. Like the other service men who come from ARS, James was punctual, professional and friendly. He analyzed the problem, gave us 3 options to resolve it, and gave his personal recommendation for the best way to proceed. After we decided to go with his suggestion, he returned the following morning, earlier than he said he would be here, and promptly went to work. He kept us informed throughout the process and gave me an in-depth explanation after he was finished. I appreciate his work ethic and determination to do a great job for us. I am always pleased with the work of ARS, and this was no exception. I am happy to recommend the services of ARS and James Neugin. He was outstanding!

Ricky was professional and explained what needs to be done and how long it would take. He cleaned up his mess. Very impressed. My first time to use ARS, but won’t be my last.

I had a technician out on 6/14/19 for what was an emergency based on the fact that I was leaving town that morning and had a house sitter coming in. We’ve had this issue before and each company I called I asked if “you get on the roof” knowing that is what they did in the past. It was our main line and running a snake from the roof fixed the issue in 20-30 min twice before. Your company answered yes to this. The tech (Drew) arrived at 8:15. He stated he did not want to get on the roof and wanted to pull the toilet. He was told several times we had to be out the door at 9:30. He got the job done and was gone by 10. Upon our return we noticed the toilet was not in the same place (slightly offset) and when flushing the toilet it didn’t sound right. Made a hissing noise. I phoned again and was told you are not responsible for resealing to the floor. Another tech (Bobby) was sent to check where it was sitting and the noise. He snidely told me “ma’am it was installed properly and sounds like a toilet should” AND wrote on his paperwork: “No problems found. Toilet set properly & toilet not making sounds” TODAY I myself moved the toilet back in place. Frustrated with the hissing sound I removed the tank cover and was sprayed with water. The hose to the filler was off completely. THAT was the hissing sound. IF either of the techs had simply opened that it would have been discovered. IF they had not dismissed me quickly, likely due to being a woman, this would have been resolved and I wouldn’t be an angry consumer. I paid $470 for this fix and KNEW something wasn’t right with the sound but was made to feel ridiculous when I brought it up. Incredibly poor customer service. I own a business and if I dismissed my client’s like this I wouldn’t still be in business.

ARS provided excellent customer service for the installation of my A/C system. PPE guidelines were adhered to during my initial consultation and installation of my A/C. Darrell was professional and informative. His expertise, knowledge and explanation of the various options, allowed me to select the appropriate A/C system for my home. The Installers were professional, courteous and efficient. I am extremely satisfied with the service I received.

I tried to clear up the debris using Drain O and Drain snake but didn’t work out. Blake came over to fix this and has been very quick and showed his proficiency. I have used ARS in the past as well. Excellent working professionals. Great job Blake!!

My experience was awful and I am still experiencing the after effects, my foundation is cracking as well as my walls and ceiling. The cost to do the work was 18,000.00 dollars and now I have all these added problems. I am 75 years old disabled widow who has had a quadruple bypass and 4 back surgeries I can't take any more. Shirley Barton

My pipes burst because of the storm, I called and was told a plumber would be at my address February 23, 2021, then I got a call to reschedule March 6,2021 I would be priority, between 12-5 and a 10% discount, I waited until 4:45 they show up. I was told it would be $300.00 an hour, then I was told it was $250. Per item. The office needs to get there #% together, they are telling the plumbers one thing and telling the customer another. I believe I was over charged, and quit sending people out late in afternoon to do outside work, daylight doesn’t last forever!! Arron burned his hand under the house with the torch, it was very dark, the job ended, because it got to dark to work, so they didn’t finish the job @$1800.00 dollars later. The plumbers did a good job. The scheduling was wrong!!!!. I knew it was going to cost, but still no WATER!!! This is BS!!!..I will take my business somewhere else.!

Blake was incredibly professional, speedy, and just a good guy in general. He was able to tell me exactly what was wrong and how to prevent it from happening again. As new homeowners that is vital information! He also checked our water heater to make sure it was connected properly before leaving so my family would be safe from any carbon monoxide leaks.

Darrell was very professional and helpful with my issue. He understood what I needed and did his very best to work with me. If you ever have the need to work with ARS, know that Darryl is a great representative of both them and Home Depot.

Friendly, prompt, service but very expressive, and ultimately subpar work that had to be corrected by a different plumber. They charged over $1K for a repair that took two hours and involved few inexpensive parts. At the end of it all, the leak was repaired, so I am satisfied with that. Not super happy about the price. I paid it simply because l didn't have time to wait to get a different plumber out to do the repairs.After the plumber left, I hired a professional to repair the drywall where the plumber had to cut into the wall to gain access to the pipe. The drywall professional, informed me that the plumber didn't finish out the job as per normal protocol. The plumber replaced pipe and the valve for the refrigerator water line. Standard is that these valves fit inside a plastic box that inserts into the wall. In fact, the old valve was enclosed in one of these plastic boxes. When the plumber replaced the pipe it is at a different height and angle so the old box no longer fit.Updated 6-1-2020.I ended up having to pay a different plumber to come and and redo what I paid ARS to fix. Nothing like paying something to be fixed twice in 48 hours.Updated 7-15-2020Response from Management. Per the below response from management, I reached out the quality manager listed below. I did have one conversation with him and emailed him photos to support what had happened. He was going to 'check with management' and get back to me. Needless to say he never actually got back with me.

Dave was super knowledgeable and extremely nice. He took extra time to explain to me what he was doing, why he was doing it, and tested to make sure he actually fixed the issue, and didn’t just temporarily fix the issue. I will for sure be using ARS again, and it is all because of the great customer service that Dave gave.

They were precise and efficient. Saved us money too

These folks give excellent customer service. I had an issue and called Customer Relations. Synthia expedited my call and arranged for a Service Tech to come out the next day. Paul came out and fixed my AC unit and checked it for any additional problems that I might not have known about. He was personable, friendly, informative, and also said he would be available for my contracted prepaid tune ups if I asked for him by name. Being a handicapped person, it is such a comfort knowing that ARS is keeping up with my cooling and heating systems. It gives me one less yhing to worry about

The technician was incredible. Very knowledgeable and efficient.

They were professional, understanding and caring. Ours was a huge job. We will be customers for life!

I Called, explained my problem. Bryan was out within a few hours(extremely prompt service) and found what was wrong. He was able to fix the unit quickly. He also explained what had happened since both the units were a month old. The customer service in the office was very helpful and friendly also. I would give them 5 stars all day long. Thanks ARS.

This was the best service i have ever had. The guys were very knowledgeable and helped me with every aspect of the job. Edwin was a great help, we really appreciated every thing he did. I'm definitely bragging about this company.

There was an online special I used that made the service cost less than I thought. My serviceman, Chuck, confirmed the price when he arrived. I got same day service with no extra charge for Saturday. ARS arrived within 3 hours of when I called. Chuck was polite, professional, and good humored even though it was raining. Chuck was quick and finished the job within 15 minutes. It has been 3 days and everything is working great. I will call ARS DFW in the future and I will definitely ask for Chuck.

Very poor service. Got their details from Home Depot and got an A/C maintenance scheduled. Didn't do a great job. Filled really expensive R-22 refrigerant in one of the old units without checking for a possible leak or a proper estimate of how much it will cost. Said the bill was going to be a thousand bucks but then offered a 'discount' and we now we had to pay about $ 500 with zero improvement in cooling. The guy also said all four unites are quite old and he can replace all of them for about $ 45,000 but will give a discount so it will be only $35,000. Decided not to work with them and just pay the bill for the visit anyway but now I can't pay! They keep sending threatening postal mail on unpaid bills. I call the number on the letter to pay (have done it 4 times now) and every time their contact center says the local office will contact you or email you and nothing happens. Have received 4 letters and have called them four times to pay (for something that added zero value). Sorry state of affairs.

I called, described my situation and asked if I needed a plumber. I was refused an answer unless I pay a trip fee for them too look at what I’m describing. It’s pretty straightforward too. Yes or no.

Mr. Darryl was awesome in the services provided for my drain issue. He was very respectful, courteous, and professional. Because of him, I would recommend this company to anyone with any home plumbing services.

Today We Had A Drain Needing To Be Cleared In The Kitchen... ARS Rescue Rooter Is Always Our First Choice. It Took No Longer Than 2-3 Min For Blake B. To Call And Give Us A 30 Min Arrival Window After Hanging Up The Phone From Scheduling The Service Call. Blake B. Was Here And Successfully Finished Clearing The Stoppage Within 45-1 Hour From Our Setting The Appointment!!Blake B. Was Very Professional, Friendly & FAST!!** 5 Stars For Sure!!ARS Rescue Rooter Had An Awesome $99.00 Special... You Can’t Beat ARS Or Blake B’s Accommodating & Very Friendly Help.Stop Looking Elsewhere...Give Them A Call & Get The Same Super Fast & Courteous Service !!Great Job Blake B. And ARS Rescue Rooter!!Thank You!Keith & Lee S.

Scottie Baker came and did a tune up on our heating system. His customer service was above reproach. He was knowledgeable and very friendly. Wore shoe covers and a mask the entire time, and educated us on our system and service we may need in the future. He has given us a reason to use this service in the future.

They saved my home literally, terrible leak upstairs that spread throughout the house and there was no water valve functioning to shut off water supply. Technician named Matt saved the day by working magic . Greatest help and I’m so grateful. Definitely recommend this company and if you’re lucky enough you will get the tech I had

This company is a rip off and strictly into it for the money!!! Their customer service reps are RUDE and need to learn to some professionalism along with how to listen to their customers and NOT at their customers. The plumber that came out was GREAT! He was the ONLY reason why I wanted to proceed further! The plumber that came out gave me two estimates. I had a cold water slab leak that was in my master bathroom under my tub per the Jose, the plumber sent out by ARS/Rescue Rooter Dallas. My master bathroom is on a wall that's to my back yard. One estimate was for $3500 if they tunneled outside. Mind you, Jose was sure they could tunnel outside since my tub was right on the wall facing the backyard. The 2nd estimate for was for $4500 if they broke the foundation from the inside (and if I was going to use insurance). Since the outside tunnel was more reasonable and my funding would cover it, I chose to do that. I contacted ARS and advised I wanted to proceed after I had my money together. First of all, NO one called me to advise what time they were arriving to begin the job. After 8:30 am and not hearing from anyone, I contacted the plumber Jose and asked if he knew what time they would be arriving. He said another plumber was coming out and he would be to my home in about one hour. The plumbers finally show up. The MASTER PLUMBER Adam comes in and ask me was I ready for some noise. I said what noise, I wanted you all to tunnel outside. Per Adam, the only estimate he had was for $4500 which was to break the foundation inside. I went to retrieve my estimate which showed them both. He then said,I have that same estimate. I said, you just told me you only had the estimate for $4500. Then Adam came with some story that he couldn't put his guys in any danger and they would have to break inside. (MONEY HUNGRY!!!) After he was done with all of the testing, he stood in my front yard talking on the phone to someone NOT knowing I could hear his entire conversation. Whoever he was talking to, he was letting them know the leak was small and they could tunnel, but didn't know what to tell me. After scheming on the phone, Adam and his assistant plumber came in and FINALLY said they could tunnel, but they couldn't do it for NO less than the $4500. He also stated I could possibly have other cost associated with this tunneling. He then tried to become persistent with getting me on their schedule the following day for the dig team to come out. I advised Adam, I would call him back in a couple of hours and let him know my decision. What I did was call another plumbing service. When Adam called me later that afternoon, I advised I was using someone else who was NOT a con-artist and thought they were dealing with a FOOL! Home Advisor need to remove ARS/Rescue Rooter Dallas from their list of professionals and add them to the list of DO NOT EVER USE unless you want to be conned out of your money or a list for companies that DO NOT HONOR their estimates. On top of all of that, Adam, re-wrote the estimate and took my original copy I had with the two estimates. I didn't realize it until I started searching for it after they were gone. He thought he did something slick, but I had an additional copy. To top it off, after advising Adam I was using someone else, I received an automated call from their dispatch advising they would be out the following day to begin work. I don't think so! I'm going to make sure EVERYONE is aware they are a no good, money hungry, lying, underhanded business that do NOT honor their estimates! I also wanted to add that I lost my $200 that I gave them to do the leak test. This money was to come of the price when I hired them to do the job. After NOT feeling comfortable with Adam The Master Plumber, I guess this was a bought and paid for lesson!

The tech paul was very helpful and friendly he explained everything that I could need down the road later and what I needed done now he showed me pictures of my unit in attic before and after he did the work . I was very happy with his work . Thank you all at ARS resuce rooter

Had new unit installed. 3 wks old stopped working. Called ARS Scottie was the tech assigned to my ticket. He took the time to listen to my concerns. Troubleshooted the issue, explained what was happening each step of the way. Afterward shared the source of the problem and took the time to explain to how my new unit should function what to expect. Scottie definitely saved the business relationship with simple, good customer service.

Their plumber, Adam, did come out and look at our sinks. He said he’d write up w some details on the invoice. Nether him or the manager there followed up. I regret using these people, very unprofessional.

I called in not even a hour ago. You guys gave a time i would be expecting one of your employees and Aaron Olvera arrived in that time! He was very informative fixed my problem while being very careful! we appreciate your services. We will be sure to tell others about your excellent team and service

They guys Jesus & Rayford from this company was more than a blessing to me and my family ! Our lives are better because of their skills, friendliness and ability willingness to do a over and above superb job !!!

My service consultant, Kevin, was incredibly intelligent and very educational. I appreciated his kindness and demeanor around my family while in my home. I would recommend the services of ARS and folks like Kevin to any of my friends and family. As for the pricing of the varied services, I thought it was more than reasonable considering the value on energy efficiencies. The biggest realization through the process was that my A/C unit wouldn't have to run near as much, therefore giving it a longer life. Thanks Kevin!

I was really happy with Gabe and his team. They went over and beyond to help us out. Kevin was very helpful too. He worked with us at every level. I loved the way Hajira makes you feel so welcome and she helped us get everything we wanted and helped us promptly with everything. She is awesome. The whole team was awesome. Thanks guys.

ARS Is the company to call, you get nothing but the BEST!With COVID19 in effect ARS, follows all the rules to keep their customers safe. I had the pleasure of meeting Darrell Jackson ~ Comfort Advisor, he's Professional, Trustworthy, Great Communicator and very Knowledgeable. I would highly recommend ARS to give your Home the Comfort you deserve.

Drew was very professional and good at his job. He clearly explained what the problem in the drainage could be and how he would go about the process of fixing it. His pricing too was reasonable. He was very friendly and I would definitely recommend him for any plumbing/drain cleaning issues.

James was the best plumber I have ever used in my life. He was prompt to arrive within 45 minutes from the time we called him. Very anaytical of the problem and came up with a solution to the problem very quickly. He was very polite and patient with his explanation of the necessary proceedure to repair the problem. His damage to the sheetrock was very minimal and his work was very impressable. Cleanup after completeing the job was very good.

My wife and I noticed on a Saturday that our 4 year old outside AC unit was starting to make a ruckus when it would run the fan. We dug out our install receipt to find ARS contact info and gave them a call. The lady on the line offered me 2 choices, immediate sevice csll at a little over $100 bucks or their standard charge of $79 if I could wait till Monday. Hoping for the fan motor to last another 2 days I opted for the economical choice, given a time slot of 9am to 1pm.The customer service rep from ARS made sure to call me and keep me posted of when to expect their repair technician to show up and again about 45 minutes before the tech was on their way, which on a busy hot Monday ended up being closer to 1pm.When on site, the repair tech made sure to explain what the issue was (confirming my concern about the outside unit's noisy rattling fan) and also made sure to disclose that the parts may be covered by the manufacturer's warranty and that he would also check our installation receipt for us to see if we had a labor warranty. Unfortunately we didn't have a labor warranty but he was able to claim the parts warranty with the manufacturer, which probably saved us at least half the potential total cost of the repair job.Even though it is simply part of his job, after identifying the problem parts, he took the time to drive the hour long roundtrip to the warehouse to swap the parts in question and return promptly and complete the work, all in about an hour and half start to finish, during which time understandably my family had to temporarily deal with no cold airconditioning at home (ceiling fans came in handy).While the labor rate/total labor charge (which was all we owed) seemed a bit higher than my admittedly unqualified mind expected for such a relatively straight forward repair job (though the driving to and from the parts warehouse in 95 degree sunny Texas heat and DFW traffic may almost be excuse enough), he made sure to check and show us that the problem was indeed taken care of, prior to providing us a receipt of payment and leaving the premises.All in all I was expecting the worst in terms of expense with my family's luck in such things, but thankfully we were relieved to get reliable and reasonable service.

The nature of the service call was to correct an issue from a prior visit. Darrin arrived on time and was able to correct the issue in a satisfactory manner. He was very professional and accommodating to my mother-in-law who is in her late 80s. Thank you Darrin and ARS for doing a great job and standing behind your work.

When I contacted ARS for my clogged dual vanity, I was pleasantly surprised at how quickly they would come out. My technician, Drew was great. I like that they guarantee their work for 90 days. My only gripe is that their prices are quite a bit inflated.

Paul took his time and explained everything that he was doing never lost his patience with me and my questions. He used all his PPE gear which is a must in today’s world. He did not try to work me for more money but selling things I didn’t need. I very happy with the service he provided. My AC is running in tip top shape.

Big Shout out to My Man Jeffrey at ARS Irving! He Killed the Game! He was Professional, Courteous, and Responsive! Came through like a Champ for my Mom and I! I can't Thank you enough Bro! You are the Freakin' Man! Because of His work today, we will be making ARS our go to for all of our plumbing issues! Thanks again Bro! #SALUTE

Excellent service man polite, friendly, explained details n answering questions too.

Technician was knowledgeable and highlighted all considerations in the planning stages.

Thank you ARS for taking care of our drain clog after hours. Joe who performed our service was a true gentleman, and although there was some miscommunication about the after hours charges when the appointment was scheduled earlier in the day, Robbie was very professional in honoring the price we were originally quoted. Would recommend!

Ricky was able to fix our leaks in a professional and efficient manner. His knowledge and experience were very evident while assessing and explaining the situation. I would recommend 10 out of 10!

We discovered ARS after using another company for awhile and weren’t happy. So far we have used ARS for 3 years and have never had a bad experience. The men are so nice and as of late, clean and professional plus they were masks and gloves to keep us all safe. You won’t be sorry you booked them.

I had a leak in the main water line where it connects outside my front door. I myself identified where the leak was. Then, I dug the hose up and had the line totally exposed. All I needed was a professional to cut the damaged part of the hose , and then reconnect it. I would then bury the line myself. This would have been a 20 minute job for a plumber. The man looked me in the eyes and quoted $1200 to do this. After I laughed in his face, he took a picture and allegedly called it in to his boss. “Great News! I can do it for only $600 now.” I regrettably cursed him out for trying to rob me , but let that be a lesson on integrity. I called another plumber, and 3 hrs later I had a team of 3 guys do the job in 25 mins in the dark. They charged me $250 and I gave them a tip which included a few beers. I will give their contact info upon request.

I had such a great experience with George Daniels at ARS Rescue Rooter of Dallas. He was very fast and very efficient. Extremely knowledgeable. Great service. I highly recommend him. I would also like to add that he is great in terms of being a knowledge base for prevention of future occurrences. Five stars all around

ARS was great! They helped and guided me through the whole thing. Found me different prices, what works best for me and worked around my schedule! Chuck was an amazing advisor and helped make this process go through a lot smoother than what I was expecting.

As always, the entire team was responsive, acted immediately to fix my issue, and was very friendly and helpful throughout the process. Though plumbing issues are always unpleasant, ARS makes them as painless as possible and makes sure they are resolved that day!

this is my 2nd time using rescue rooter in 2 weeks. 1st for plumbing now for Ac. Outstanding customer service! David J. Came out today and walked me thrust the whole problem with my Ac. His very knowledgeable and friendly. Made it feel as if you had your beat friend over not someone trying to make a paycheck. Would definitely recommend rescue rooter especially David J for all your Ac needs

Love the 24 hour service provided. After calling other A C services, I didn't hear its 4th of July weekend. ARS came and provided excellent service.

From the time I called, the person answering was polite, courteous and professional. John (J.T.) Townley arrived on-time, diagnosed the problem and gave me a absolutely fair price for the work. John then got setup and started cleaning out the pipe underneath my home. He took great care to make sure he cleaned as much as he could and was polite enough to explain what he was seeing and made recommendations for future work should the problem get worse. For now, our drain is cleared and the wife is happy which makes me happy. Thank you very much John. I would use this plumber again!

Great service! Chuck was very professional and informative. The install was scheduled for the next business day and the installers did a great job. We’re very happy with our experience and would recommend their services to anyone needing HVAC help.

The fella that came out first told my wife the compressor wasn’t working. Then said the leveling of the unit was not right. Said he was going to fix that. I would also like to add that this unit is a year and a few months old, blowing cold and functioning besides a leak we were having. He did put a T post in the drain line, not sure if it needed that tho, and said he pressurized the drain line. Initially we called the guys out because we couldn’t get a hold of our installer and the unit had leaked and caused ceiling damage. After all of the suggestion and “repairs” he did, it started leaking worse through the ceiling. The part that bothered me was just before he was done he said he was not feeling well and had to go downstairs out of the attic. He was very suggestive on what we needed to tell the installer to check out or what was done incorrectly and needed to be fixed. I asked him if he would write that down on the ticket. He wrote 1 of 3. I appreciated him writing down what should be checked out on our unit, but the real question is, why didn’t he just do that. We paid them to come out there and repair our issue, he did not, but also suggested someone else does it. What sense does that make? We called the company about our concerns and they said they would send someone out. I asked if it would be the same person and the lady I was talking to said it could be 1 of 2. I told her we preferred someone else. Same guy called and said he was heading back out. I didn’t want anything to get worse so I said I would prefer someone else. My wife also talked about our concerns with this company and was told a manager was not available, but would call her the next day. The manager did not. My installer did come out today and check everything out. He showed me the readings he was getting on the suction psi and liquid pressure. Before I showed him the notes made on the ticket, he showed me the reading and explained that that the txv was damaged, nothing like what I was told before. The numbers written down by the service guy were also very different from the numbers I personally saw on the gauges. Made me wonder if he really checked it at all or if he was starting off with faulty equipment. I personally won’t be using these guys again and will be disputing the charges. You also should be weary.

Had drain backing up in bathroom on a Sunday and the guy came and fixed the immediate problem. He said they needed to run a camera to see if we had additional broken pipes under the house but he had not brought one. He said running the camera would be included in the service and he would come back on Monday to run it at no charge. When he returned on Monday he did charge $280 to locate where the break was under the house. Furthermore, they estimated $5000 to fix 2 pipes! Fortunately, we called Strittmatter, who completed the job for only $1500. We have called the manager twice who has not returned our calls.

Jimmie Williams arrived on my doorstep at exactly the time that I was told that he would arrive. He was friendly, efficient, and worked with me to make sure that our plumbing problems were taken care of quickly and at a low cost. Next time we have a plumbing problem, Jimmie will be who we request!

On Fathers Day weekend we had drain problems and ARS Rescue Rooter was notified, sent Josh out, who identified the problem, gave a very fair and accepted quote, and completed the work fast and efficiently. He was very professional and very informative. 2nd time using ARS and they will always be my our 1st choice when needed. Thank you Josh.

Had a simple common wire installation. He was very quick, done in under 15min. He even checked the outside unit to make sure everything looked it was an older system...said everything looked ok...definite opportunity to up-sale. When my AC eventually goes bad I’ll call back!

The price was kinda high for what I expected. The service was great, the salesman explained everything so I could understand. They showed me the problem I had and gave me 3 different options to choose from. Everything was very quick.

We bought our new thermostat through Homedepot and they had ARS/Rescue Rooter DFW install it. We were advised on a day and time slot. On that day they called us and advised when the representative will be there. We had Scottie as our representative who assisted us. He was super profecional, very customer friendly and made sure that everything is set up right and is working properly after he installed the thermostat. We would recommend him highly!

ARS’s technician Barry R. was the best A/C mechanic I’ve ever met in my 10 years of working in real estate. He was extremely cheerful, highly professional, and extremely responsive. If your A/C system needs help fast, call ARS. They will be out to your place the same day. I was very lucky to discover ARS while walking through Home Depot looking for supplies. If I ever have any HVAC problems again, I’m calling Barry from ARS. ARS also does fast plumbing analysis & repair.

Had an unfortunate situation where ARS had to come out to help. During the entire process, I never felt pressured to purchase something that I did not need. Darryl was very knowledgeable and did an excellent job explaining the situation, options, and keeping me updated throughout the job. He would answer texts and did all he could to help. I hope I don’t need them soon, but next time I have a plumbing issue, I will be contacting ARS.

We were in the market for a new HVAC system and called ARS for a quote. Edwin came out on Saturday and unfortunately it was by far the worst customer service we received.We were upfront and told him we had others come out and quote us prior, which prompted him to ask us if he could see the other quotes and if they were lower than his quote they must not be installing it correctly or pulling the proper permits.We told him we would not be making a decision that day but he continued to push us. Multiple times I had to tell him I was not making the decision to which he kept trying to lower the price and make a deal.He asked us to sign the quote document and endorse the quote and if we changed our minds we had 3 days to cancel. Never having let us read the fine print to which it does not actually let us cancel. Luckily we did not sign it.He stated that if we singed the contract he would be out here Monday to install because he can push his other clients to Tuesday. If that's how you treat other clients that's not the service I want in the future.The service was uncomfortable and unprofessional. Commission or not, you do not pressure people into making and signing a deal on the spot, especially with a large purchase.(He even had the audacity to say that they never get one star ratings.... So to that I say, here's your one star.)

Quick response. Technician fixed the problem. No hidden charges.

Jake was our technician. He was efficient and wore his Protective.Covering the whole time. He educated us on what was wrong with one of our units in understandable lingo. He was very courteous professional. Would recommend this company.

Called them out to give us a quote on a new HVAC system. They were very nice and explained everything so well.

Chuck is great. Very honest and thorough, made me feel comfortable with the whole process. I had a few other estimates, and even though ARS wasn't the cheapest, they earned my business for two reasons - the awesome guarantees they provide, and Chuck's overall demeanor.

Wanted to give a review of the service I received and still receive today, several months ago I had pipes that were collapsing and need lot's of work done, THEY STARTED THE NEXT DAY. Job was finished in 3 days total and I had plumbing the whole time except for about 30 mins. I can't express enough of how wonderful they are.Once they completed the work they even hauled off all the leftover dirt and made it look like they were never there.Darryl Richard is an amazing. He just came back over when I thought I had a problem coming up, turns out the city line is the problem and everything is still 100% perfect with everything they worked on. I'm sure all the staff is great but Darryl is a awesome, caring person.You might find cheaper plumbers, but you will not find their quality and dedication. Thank you ARS and Darryl Richard and the workforce for the excellent work!If you want it fixed right the first time, call ARS!

Mike got here, already knew what the problem was, and jetted it out of my pipes real quick. Had this problem off and on for years, and have had other plumbers come out, give it a quick snake, and say, seems to be runnin' ok now, and it really wasn't. I watched the hideous junk come flying out of there while Mike was getting. It was quite excellent. Mike was excellent and I feel pretty confident the drainage flow issue has been resolved. I won't say it wasn't a tad more than I was expecting, but i never mind that much when I they actually fix the problem, like this time.

I had an issue with downstairs unit an ARS sent a technician out the next day. Someone could have come out the same day but I wasn't home. The technician(Bryan) came on time, he was super professional, proficient, and hospitable.

Romauldo Moreno, a service technician at Ars rescue rooter represented the company at a very high level. He was very patient and explained thoroughly to me and my family about installing tankless water heaters. Even though my english isn’t all that great, he made me aware of all the pros and cons to replace water heaters into tankless water heaters. Ars rescue rooter you have a very good technician representing you all.

I was not happy my heater stopped. I called ARS and got an appointment. Charles. their technican, came to our house and diagnosed the heater fan motor burned up. He was gracious and very knowledgeable with HVAC Systems. I was very impressed with his ability to explain the problem. So I said to order to motor. He and ARS was in constant contact with meregarding the status. In summary, I would definitely call ARS again (but would request Charles to be the technician). They were great in getting our heat on again during the winter.

Had two slow drains and hot water heater not putting out hot water. Would not quote any price over phone even for the drain. Showed up late. Tried to talk me out of it when they got there. Quoted 250 for hand held snake clean of one drain. Which is super expensive. The real thing is they just didn’t want to do the work. Charged me 100 for the service charge. Lesson learned. Don’t use ARS rescue rooter.

I like most just take my money where it’s valued and respected. I have waited for days for a plumber to simply clean out a bathroom drain. Granted they have to pull a toilet that my land lord gave them permission too, they fixed my original problem of the sewer line being broken I thought this company was above and beyond. The second/third/4th (no call no show)/5th all over the same problem. Then telling our landlord we refused to give them her number, and she’s setting up the call to have it done. Very disappointed in this company. I’ve spent hours waiting around just to be rescheduled, lied to, and then not even try. Wouldn’t waste my money here again.

So the technician that came out his name was James and of course with in 10 minutes once he figured out the problem he proceeded to tell me how my 2006 unit was getting pretty old how I might want to consider replacing the whole unit. I’m a car salesman and I never try to up sale anybody ever and I can’t stand it when this happens to me. And so he replaced 2 capacitors for 760 dollars way over priced 50% of that cost is for labor but they don’t tell you that totally totally totally over priced I’ll never use this company again. STOP trying to up sale customers, you will get more business if you are honest.

Our brand new, just installed less than 15 days ago, ac unit stopped working in the middle of a Texas summer day. Misery. The operator I called this morning was very kind and provided me with a 24/7 call number in case of middle of the night emergencies and promised to get a technician out as soon as possible. Come 930am and the promised technician is knocking on our door. He was very professional, did a full system check, installed a new thermostat and showed us how to use it. Simple, easy, and efficient. And now we have amazingly cool air flowing through the house. A+++

Kevin White came last night to provide an estimate for three complete ac units I am having replaced. Very professional and informative. He knows his product and presented very well. I have no issues regarding Kevin. My single issue is with the estimate process. This is a big job. After calling his GM an offer was put forward for a substantial discount if I agreed to committing within one week. I have a policy. When I am pressured into a substantial financial decision I immediately withdraw. There is no way I am going to be told I must make my decision in one week or the deal is off. Secondly it was suggested all three of these units would be installed in one day. That's not realistic. I don't want to see how fast these units can be installed. I want them installed properly not fast.

While I give my Tech 10/10 or 5 Stars for his professionalism and hard work the same cannot be said for the prices I paid for the additional work required.After independent research it is obvious to me that I paid above top end pricing.I understand that larger companies have to provide trucks, supplies and have high overheads but one still needs to determine fair pricing versus price gouging.

Great service, really good price, problem solved. What else do you need? Well, they did do more, they sent out Jack.Jack was a really great guy, made me feel comfortable that he knew what he was doing, and was kind enough to visit while he worked. I'll definitely be using ARS again. They have a real star in their man Jack.

I have used this company for several years at both my and my grandmother’s homes. Most recently Brian came to fix a leak under my sink. He was friendly, professional, and fast! Had us up and running in just a couple of hours. My dirty dishes and I are very grateful! Thank you Brian and ARS!!!!

My fiance and I are new homeowners and we were having issue with our Garbage disposal. ASR came out and fixed the problem in no time. They were professional and made the experience smooth and quick. Will definitely recommend and call if we ever have any other issues!

They were professional and did a great job
I will tell a friend about the service

Steve Roland was an excellent man to work with. His knowledge of the problems our 15 year old house had were truthful and informative. We had a great experience with ARS and loved the work ethic. They had multiple options that were all relatively inexpensive and good promos. We even had the option of a free wifi thermostat and lifetime warranty.

Terrific technician Blake took care of the situation professionally and on time service. He was very thorough and explained step by step how he was going to address and solve the issue. I would highly recommend him for plumbing services.

This is my second time using ARS Rescue Rooter. Both times their services were excellent ! Both times there was a stopped up drain involved. Today they responded very quickly, less than an hour.. Technicians are always very professional, alwaysprovide estimate of cost before starting, and always clean up before they leave.Today I found out they also offer a Senior Discount for those over 62....absolutelyclaimed that discount :)) Will always call them first with plumbing needs.

They over charged me three fold. They replaced a double check valve because I had an uncontrolled leak at one of my Rental properties. They told me it would cost $1700 to repair everything. It took three days to fix the problem. The tenant told me Chase showed up and spent two hours on the phone, one hour talking to him and one hour working on the problem. He charged me $1700 and the tenant $329. I have been asking for ten days to see an itemized bill. They won't return my phone calls. I have called four times and left four messages. I chatted online and was assured someone would call me. Home Advisor told me a double Check Valve should cost $300-$700. Do NOT use this company!

ARS was professional, on time, followed high level of safety protocols during Covid, and everyone was super friendly. I am a repeat customer and I need more work done. If you have to spend money, this is the best company with reasonable high quality work.

Mark Roberts was the technician. He was very knowledgeable, thorough and efficient. He was also very courteous. I will ask for him to service our equipment again.

First time using ARS and will definitely will use them again in the future. The whole process was extremely easy and mr Jackson was very professional and made the impossible possible. Next day service installment in and out in half a day. The crew that came out did a outstanding job and answered every question I had about the new system.

I have called them back for various problems related to air conditioning unit they installed. This time I paid $1400 due to wire being chewed through by rats. They installed new wiring and protected it with PVC. I hope this takes care of the air conditioner not working. The tech was very nice.

I am a loyal customer of home Depot who led me to ARS. Darrell of ARS did a wonderful job on offering different options and explained everything in details. After comparing with other companies, even paid a cancellation fee, I still decided to go with ARS. I do believe other companies are also very good. Like my friend told me you will never get wrong with home Depot.

I had a kitchen sink back up today, and Chuck was out here in 45 minutes from the time I made the call. He looked at the problem let me know different options to resolve the problem and then fixed the problem. It was a burden lifted off my shoulders. Chuck was so kind and courteous and very knowledgeable. I would recommend him to anyone. I know now who to call when I have plumbing problems. Wonderful service Chuck, Thank you!!!

Technician was punctual and handled the job quickly. Solved our drainage problem at an affordable price.

Josh and the gentleman that assisted him were great very transparent got right to work figured out the problem and gave me the solutions , I hope no other problems arise but if they did I would not hesitate to call these guys again very professional and very attentive

Great communication; friendly and helpful service; thank you!

Paul, the technician was extremely professional. Wore all the ppe. Explained what he had done as well as the overall condition of the system. He made some recommendations for potential upgrades that I will consider. I’d be glad to see him respond to my next service call.

Darrin, a superb plumber, found the leak, accessed through the Sheetrock, did the repair which was in tight quarters behind a commode, checked his work after turning the water back on, was very professional and courteous! Great job! Thanks Darrin!

I called the company and with in 35 min I had Ricky at my house look at it gave me a price and. Some discount. Ricky was professional and respectful and did a great job. Very happy with the service.

Good experience with them, booked them through home depot. Prompt response, they came quickly and good price. Will update after installation if needed, but so far so good.

On Thursday, August 11, 2016 my shower started leaking. I googled emergency plumbers and after some transfers finally connected to the Dallas ARS group. They wanted to charge $120 for after hour repairs but they couldn't tell me how long it would be until the tech arrived.I was impressed by Jimmy - he called and walked me through turning the water off at the street to prevent a huge loss of water. That's where the good service ended. I scheduled an appointment for Friday, August 12 at 11:00 am. I didn't even hear from the company until 12:25 pm at which time they told me the tech would arrive in about 30 - 40 minutes. At 1:20 pm I called back only to find out that the tech was stuck in traffic. the tech finally arrived at 2:00 PM and proceeded to tell me it was going to cost $260 to replace the pins in the handles of the shower to stop the leak. I reluctantly agreed.20 minutes later the tech told me that a screw broke off and he was going to have to replace everything. This jacked up the price to $395.000. He then told me he didn't have the parts in his big company vehicle and had to go to Home Depot. Almost an hour later he gets back, finishes the work. I asked him how much the parts cost and he deflected the question saying that the company pays their techs on commission so the repair rates are a flat fee. I looked up the parts he installed and the kit cost less than $60.00 and yet the repair cost went up $130.00. He also wouldn't provide an itemized account of the fees. By the time everything was finished over 5 hours had elapsed.I wouldn't recommend this company to anyone looking for plumbing work. I was in a bind and needed to get the work done but if I had known it was going to take 5 hours I could have done the work myself using YouTube and saving myself at least $250.00.

Bryan came out and was very informative and helpful explaining our system to us.We are new to TX and the demo and info was very appreciated . I will call them should I need service in the future.Thanks guys for the spring look over for $50. Best price for a piece of mind.

The two technicians were very professional and knowledgeable. They worked quickly an efficiently to install a new condenser unit outside.

From all the companies I called at 7PM on a Monday night, Rescue Rooter had the least expensive emergency trip fee and had promised to be there within 45 minutes. Although it took them a little longer, when Neil got there he immediately started working until our toilets and showers worked perfectly again from the main line clog. Prices were a bit steep. I'd call them again during normal business hours for my plumbing needs.

My experience with Travis was outstanding. He took the time to get to know our family's needs, walk us through our options, and help us find a replacement HVAC solution that was workable for us. I appreciated him talking me through the particulars of the installation process and making sure that we'd be taken care of by the installation team when they arrived.I did have an unfortunate experience with the technician who came out for our initial inspection. He asked me if I was married and when my husband would be home...when I asked why that was relevant, he indicated that he would want my husband to be present when his teammate came by to review the technical options for system replacement with us. This was insulting for a number of reasons, not the least of which is that, while I am a woman, I am also a trained engineer with 20 years of experience, and capable of making technical decisions on my own. As if that were not bad enough, he also used a disgusting, derogatory, and able-ist slur casually and unprompted. All of this unfortunately took place in front of my young daughter.I have decided that I am not going to give less than 5 stars in this review based on the (in)competence of one technician. My experience with Travis redeemed the initial impression I had of this company. However, I would strongly urge that ARS rethink how they train first line technicians to engage with the public in the 21st century.

Just had a 2.5T new Carrier AC/Heat Pump system installed in my Dallas home by Home Depot/ASR. So far the entire experience has been very positive from working with our ASR Comfort Advisor Kevin White on the proposal which was thorough and very competitive, to the actual next day installation by the ASR team Junior and Edgar. Systems is up and running and so far so good ... don’t expect any issues. All three have been super knowledgeable, explaining and answering all my questions and very thorough with their work. Went out of their way to make sure we get the right system and installed professionally, understand the new thermostat operation, etc. Left job site very clean. Only follow up is on an existing UV Scrubber I wanted to have reinstalled which they could not reinstall but committed to bring and install a new one within 7-10days at no extra cost. Otherwise great experience and I recommend this company for your next HVAC project.

Charles was great. He determined problem quickly and he was trustworthy. ARS got technicians to our house right away.And the AC unit running about three p.m. on a Friday. I thought for sure we were going to be without AC this weekend thank you ARS.

We needed a new ac/h system and Tino came over and went over all prices, helped us get financing, and had our new system scheduled for the day we wanted.Then the installers came and did an awesome job, and worked until it was installed and working. They had to be up in the attic most of the day and I know it was too hot,I appreciate all that y’all did.Thanks a lot.

Well. It's 2:10 p.m. and our technician, who was scheduled to arrive between 9:00 a.m. and 1:00 p.m. is still not here. I wouldn't be so infuriated if it wasn't for the fact that it took this company over 2 weeks to schedule is an appointment after we paid them $3400. Additionally, the original appointment was for YESTERDAY, and yet no one ever showed up, or bothered to call. My husband and I have called the dispatchers all morning trying to confirm if/when they were going to actually show up today and all we've gotten was your technician is on his way. On his way from where!? It's been over 4 hours! This experience has been an absolute nightmare, and I would not recommend this company to anyone.

Bobby showed up on time, after the call to let me know they were coming, and let me know exactly what needed to be done and the best way to handle all of my needs. He was extremely knowledgeable about what my issues were. Call it experience or instinct. Took care of my problems quickly. Would definitely call again.

Chuck is very knowledgeable, courteous, friendly and obviously a people person. Our experience with Chuck was great. They are lucky to have him on their team. He answered all of our concerns and made us feel at ease. We highly recommend Chuck.

Our a/c coil needed replacement and rerouting condensation line. They came on time, were courteous, professional, and diligent in their work. They were clean and respectful and maintained clean work space. They also explained everything and tested it. Good work.

David C. was great! He explained everything so clearly, he was so cool and friendly, he cleared my drain blockage and gave me preventive maintenance tips. Very professional, very personable, thank you David C., you saved the day for this family!!

They were very professional came in wearing mask and shoe cover and were very mindful of keeping our place clean. Very helpful crew they went out of the way and helped strap additional insulated pipes. I will definitely recommend this company.

I was referred by Home Depot to ARS and as of now i feel very disappointed. I needed a professional company to go check my AC unit and in regards to checking and giving me a quote they did a great job. But once I made a deal with the representative he informed me that there would be a team going in early Saturday which is understandable because its hotter during the day. Twelve o’clock in the afternoon came around and nobody showed up to my home. I called representative and phone was off. I called main office and spoke to a lady who was very polite and showed empathy. Few minutes later representative called me to apologize and give me an explanation which he took ownership. He informed me that he would get with me as soon as possible this week and i still have not received a phone call back from representative. I called main office to speak to manager and i only got a receptionist that would give message to manager. I still have not received a call back from any manager or answers from representative. My reason to speaking to a manager was not to get anyone in trouble but to share a concern that i had which maybe a manager can assist with. Maybe the manager is not aware of this customer service. Maybe he understands and can explain. Maybe he can reassure me that they are a great company and that it doesnt matter the house size, they can do big and small jobs. As of now i feel very sad because I really thought this company can help...... hopefully after this review i get someone’s attention to help me.

Scottie was awesome! He was professional and had expert knowledge of our system. We will definitely call again in the spring for service! I highly recommend this company!

This is a very busy time of the year but I was very and impressed that ARS was able to take care of my Ac so quickly. Especially since my wife has lupus and still works 12 hour shifts. James Was very professional and personable answered and anticipated my questions.

Every second of my experience with ARS was excellent. The person who answered the phone the first time I called all the way to Chris who came to our house. This was the best home repair experience I've had, EVER!Regarding their pricing: I verified their pricing is fair by looking back an invoice from having plumbing work done by a friends company a few months ago.I'll call ARS from this point forward.

I am very impressed for the nice and excellent work they did for me. You ask the question, ARS Rescue Rooter has the answer. My special thanks goes to mr Bennett Dan and his co-supervisor. When it comes to repair, install and cleaning, ARS Rescue Rooter is the solution..

Blake was my technician and he did a fantastic job!! Very helpful and informative...I highly recommend this company, it’s the 2 nd time I have used them.. they are very responsive, and professional !!!I am reviewing for the 2nd time: because they consistently give great service.. kudos to Darrell, Stephen and blake.. my heroes!!!

Experience was great! Barry showed up on time, was thorough, and went above and beyond to answer questions and check a few extra things for me. Price was very reasonable and no extra charges. Will absolutely be using this company again for my AC tune up in the spring. Would 10/10 recommend

The plumber arrived promptly and was wearing a mask, gloves and shoe covers. He was professional and pleasant and quickly got my drain cleared. I would use this company again.

We had a toilet clog, and Jimmy C came out to resolve. He ran a hand tool (only), and got part of the clog, but after a few flushes we had to call back because it was not resolved. Instead of honoring their claimed 90 day warranty, he came back, upset, rude, and now saying it it would be another 275.00 - 525.00 not including the first call. I understand clogs can be more problematic, and the added cost, but 375 - 625 dollars for a clogged toilet with no other plumbing issues is ridiculous, and to have such a horribly rude unprofessional attitude about it is unacceptable. Save yourself the headache and go elsewhere. I've never experienced such a bad plumbing service.

Ricky & Brian did a great job fixing a botched job that someone else neglected to do the right thing. Ricky was very knowledgable of his job and informative of how he could resolve the problem with my toilet. He and Brian worked together very well. Will recommend ARS in the future and to others who need a plumber.

George went above and beyond. He made sure we understood everything that was needing to be fixed he was honest and everything he said he would do he did and then some. No only just the best plumber but the best service man i have ever dealt with he makes you feel like your family. always on time always reliable. my favorite of all time i would recommend him to all of my friends coworkers anyone that needed his help. couldn't be happier with the job he did and the service we received.

They don’t send a plumber but a salesman with a big book showing all you might need, and how they are doing you a favor. It’s a big company only interested in making money. BEWARE call a local real plumber, thank God I found an honest hard working reasonable local plumber. Stay away from these big companies.

Called ARS and asked how much an estimate would be to solve a sewage odor issue at my office. They told me the estimate would be free, so we had a plumber come and take a look. He didn't want to actually look at the roof vent pipes, which were causing the problem. He quoted us an amount for repairs ($150/hour + materials). We asked him to come the next day. When he arrived, he proceeded to do another estimate, taking two hours, and charging us $150/hour for the estimate, even though we were told by the company that estimates were free. We found him cooling off in his car, without having started any work yet. At that point, we asked him to leave and paid him for his time, but feel definitely cheated. How can they stall for two hours, and pretend to draw up another estimate, and charge us for it as if they had done any work? Definitely do NOT recommend this company.

Our water heater began to leak, and ARS was the only company able to get to us in under 5 days. They sent out Jimmie the next day, and he was very courteous and professional, quickly diagnosed the problem, and kept us informed about next steps and timelines.Jimmie came out today to replace the hot water heater, and we couldn't be happier. Thank you, sir, and great work!

On time. I wasn't present for service call. My wife said technician was polite and professional. Wishing I could have been able to ask some questions.

We had an emergency situation and James was prompt and did an excellent job in a difficult place. I appreciate the quick work and the good job. He took time to explain as we had to change directions a couple of times.

They found the potential problem, which is great, but the real problem arose when they tried to charge me $150 for a small $5 fuse. They tried to explain the labor drives up the price, but there can only be so much involved in a fuse replacement. I understand the upcharge on the part but be careful they are not price gouging unaware customers.

Ronaldo Moreno did a great job. Was very professional and courteous. Great to work with. Will ask for him again. Thanks for doing a great job!

Plumbing drain finally got cleared last night. I would never recommend ARS Rescue Rooter after our experience with them. I tried to clear the clog on my own with a rented snake but the 100' was not long enough to reach the clog (roots growing into the pipe) from the back of the house. I tried to remove the front commode and go through that opening, but the snake could not get through the p trap below the commode to go down the pipe.When I called ARS I told them specifically about our issue having clean outs only in the back of the home and that a rented 100' snake did not reach the clog. With that I was told as long as the clog was in the main line they could reach it. The technician arrived while I was at work. His snake also was 100' and he could not reach the drain. He suggested they go through the commode opening (the one I just reinstalled) but that the cost would go from $88 to $350. I told him I was not paying nearly 4x the amount for them to remove a commode and reinstall it on top of running the snake. After further discussion it was agreed I would come home from work and remove the commode (a second time) then he would run the snake through that opening for the original price.I went home for lunch yesterday to remove a commode dressed in slacks, dress shirt and tie. Then we waited for the technician to return. A second technician arrived unaware of the agreement we made with the first technician and said the price would be much higher than quoted. He then said, nobody is going to do this for you a that price, as he got in his vehicle and drove away. My wife was speechless. She called to tell me what happened and she was able to reach ACS who said this was some sort of misunderstanding and they would send someone back out.Peter's team had a game last night and when we left they still had not yet arrived. Julie was unable to go to the game and waited for the technician to arrive. While we were about to leave i was getting urgent texts from Julie that I needed to get home right away. There was another problem with ARS. When I arrived the technician was in our front yard on his cell phone so I was standing there waiting for him to speak to me. After a few minutes he hung up and explained to me that the shorter snake that could be fed through the p trap did not reach the clog. He felt as though he was getting to the clog but did not have enough reach to punch through and clear it out. This clog must have been just about at the edge of our property. I asked him if he could attach another section to his machine to get there and he said he could, but they were trying to find another technician to send over with the extra length.This then became another bargaining issue on the price. I was given a price near $300 initially and got him to agree to do it for $195. I was pretty much at a point that I did not have any negotiating room as we were about to head into day three of having a clogged drain and unable to run dishwashers, washing machine and had to master the art of the 1 minute shower.Finally around 10:00 last night they managed to clear the clogged drain and pack up their stuff to leave. This morning I reset the commode in the kid's bath and laundry baskets are lined up down the hallway as far as the eye can see.If you are thinking of using these people for your next plumbing emergency I would consider using someone else. We will certainly not use them again as I feel we were baited and switched into paying a higher price essentially at gun point. I do not fault the first technician who was the one who came back and eventually got the drain cleared, but whoever they spoke with on the management side certainly seemed to be trying to take advantage of us. I also felt they should have been prepared since I told them the 100' rented snake did not reach the clog to begin with.

Steven was an honest broker. Can’t say enough good things about him. Will definitely use again if I ever have issues with my drain.

ARS was very accommodating from the beginning. They were very prompt and thorough in their customer service as far as reaching out for an appt and for any rescheduling. The technician that came out (Jake) was very professional, helpful, informative and willing to answer any questions I had.

Everyone was very professional, knowledgeable and friendly. Was told
everything they were doing and why.

Dillion Civitarese was our point of contact and was very professional and knowledgeable about the business. He treated us with respect and courtesy. When we needed to voice our concerns he listened to us. Our insurance would not pay for the wear and tear on the pipes. He worked with us to come up with $8700 during this COVID19 shutdown, we are very grateful and thankful there are still good men who have morals and compassion for others. Thank you Dillion from The Cato’s

These guys are the real deal. They arrived within 45 min of emergency call. The technician was extremely professional and knows plumbing. I would use again without a doubt.

I felt very comfortable with Dustin's competence. He's very friendly, able to explain what needed to be done to a homeowner's satisfaction. I never felt I was being upsold or pushed to purchase. I definitely will ask for his services when the need arises again. Your management people can proud.

Jay J. was my service professional and I really appreciated his insight and recommendations for the heating unit in the future. He was not pushy nor an over zealous salesman, he simply performed the tune up, told me the health of my unit and what to keep an eye on, as well as a heads up of what to expect down the road. I will recommend him to my friends/family.

James arrived at the allotted time and quickly assessed the problem and explained what would be done. While correcting my problem, he identified another issue, not critical, but should be corrected. He was professional, friendly and both knowledgeable and informative. James, thanks for resolving my problem and sharing your experiences. Good Job. Thanks.

There is not anything negative I have to say about the service call - the office staff called to advise an approximately time frame in which the tech would arrive. They also provided the name of Tech (Josh), so I would know who to expect.Josh was great. He explained everything he was doing, along with an explanation. He was both personable and professional.

I used their services for an estimate. I have not decided on which company to use yet but Tino seemed so knowledgeable and nice.

Chuck was very friendly and professional. He explained everything about my air conditioner and heating system that I purchased. It was a pleasure doing business with Chuck ??. Thank you for sending a professional and friendly man to my home to help me to choose the right air conditioner that was right for my home,

Do not call this company. Two people came out on August 9th and charged $413 to do nothing except tell me it would be another $3200 to remove the object from the drain. They never even found the clean-out after telling me that they had and were not able to extract the object without digging through the floor or under the foundation. They also attempted to scare me into making a hasty decision by telling me that they had pushed the object into the main line therefore causing the other toilets in the house to be inoperable AND my shower, bathtub, sinks and washer. When I said I wanted to get a second opinion, I was told if I didn't use them, there would be another $400 charge for a finders fee, which I knew wasn't even legal as I had signed nothing to that affect. Long story short, we called a different plumber that night and he was able to extract the object (a piece of PVC) and unclog another drain for $285. He also told us that none of the other toilets were affected or any other area of the house based on where the clog was. Basically they were running a big scam. I'm still waiting for a call back to be refunded my $413 as their ad says they have a 100% satisfied money back guarantee.Update! After NEVER calling me back, they charged my credit card for half of the work they never did! $1625 hit my credit card on August 16th. I'm now working to get that money refunded. DO NOT USE THIS COMPANY.

Bryan was the technician and he was punctual and professional. Explained his findings and made us feel like we made a good decision about the check up. This is the same company that installed our new HVAC 4 years ago. Any issues with the unit have been taken care of- the day we call.

DO NOT USE THIS COMPANY! Called them to repair a leaking sink. They call me back and notify me a tech is on the way and will be there in 45 minutes to an hour. Finally arrived an hour and 45 minutes later. I show him the leaking sink, he pokes around, turning the water faucet on and off. Finally after 5 minutes, he announces that he can't fix the problem, and the whole faucet has to be replaced! Didn't even offer to turn off water to sink. I had to ask him to turn off the water to the sink.The tech goes out to write up an estimate for the replacement, comes back with a $615.00 estimate! Total charge for this trip...$207.50, including a $20.00 charge for materials (no materials used) and a $187.50 leak detection fee (all tech did was turn the faucet on and off a couple of times) Total ripoff. Paid bill, reluctantly. Tech had to call in to process credit card which took 10 minutes.So, in the end paid over $200.00 for nothing and have a sink with the water shut off.

Junior L. and Jose were extremely professional. They worked extremely well together. It was so hot that day. They never stopped a minute. I asked questions about the system, Junior explained everything I need to know. If it was Jose I asked...he would explain. I would trust and recommend both of these men anyday! Thank you both for installing my heat pump and air conditioning.

Brian was awesome. Professional and courteous. He was just doing a tuneup that I signed up for at Home Depot. You sort expect a hard sell on repairs or accessories, but he didn’t.

This was a horrible experience for me. It started with something simple and turned into over 20000 in repairs. The guys don't communicate with you at all. Then have you to take a loan, ours ended up being more than was expected. I think they get and and then you have no choice. Don't go to this company for anything. I'm paying off a loan for almost 9000. They milk your insurance company with the over pricing of the services.

DO NOT USE THIS COMPANY. What a nightmare. My AC went out. The first technician stated there was a problem on the outside unit. He replaced the contactor charged $391 and left. An hour after the technician left I was getting the same error codes on my thermostat and the AC stopped working. I called the office and I was told they would send another tech out and gave me a window of 1pm-3pm. I called at 3:30 bc I had heard nothing from them. I was told a tech was assigned and dispatch would call with an ETA. I called again at 4:30 bc I still had not heard from dispatch. Called a third time at 5:40, now almost 3 hours outside the window. The 2nd tech arrives at my house at 8:04, FIVE hrs outside the given window. Tells me it's a drain problem and charges me an additional $200 to clear the line. He leaves. Within 10 min of him being gone the thermostat is showing the same error code and the AC is not working yet again. I immediately call dispatch and they tell me they can't send another tech until tomorrow morning with a 9am-1pm window. Probably the worst customer service I have ever experienced. They refused to give me a manager or supervisors name and refused to send the tech that JUST left my house to come back and fix the problem he clearly didn't fix on his visit.They then told me the earliest they could come out was another 9am-1pm window the following day. It’s now 10am on the following day and I haven’t heard a word from the company. They should be embarrassed with how they’re running this business. Incompetent HVAC techs is only the beginning of their problems.

Plumbers are always professional, polite, and efficient. Ricky did a great job installing new faucet and sprayer as well as installing a new garbage disposal when mine was leaking. Thanks for your professionalism and great service.

Paul with ARS was friendly, knowledgeable, prepared and had his mask and shoe coverings ready upon entry to my home. The service was great and I will be using them again.

Antijuan was the technician that came to do the checkup on our new account unit. He was very professional, knowledgeable and quite personable. Even helped me with answering questions I had about the thermostat. Five star quality employee.

Came to do maintenance on my HVAC system. Very professional it was done in a matter of 30 minutes was even nice enough to put a filter in to my unit. I’ll definitely use this company again for next year’s maintenance

Kevin White came out to go over options with us on Monday. We figured out what options worked best for us. And install happened bright and early on Tuesday. The Installation guys did a fabulous job. They made sure my husband understood the system and answered any questions we had. We got upgraded parts for about the same price we were quoted from other companies. Overall they were a great choice for us and would highly recommend them!

Reliable, honest, innovative, reasonableness , and dependable and yes he was all that. Home Depot sent to my home to fix my air condition. He was there promptly the next morning to look at my AC and assess the situation..

Daniel was really nice and very attentive to my house needs. My dog Sandy loves Daniel too. He gave me all my options and I felt comfortable making the decision to purchase from the company.

Awful. I needed a clogged toilet fixed and called at 4:00 PM. Operator said a tech would call between 4:30-6:30. 6:45 - never got a call and called again. They said a tech is on the way. 7:25 - called again and they said a tech is 15 minutes away. 8:00 - still not here. If you can’t get someone out at the time you first told me, then why lie and make me wait other than to garner a bad review? That’s just terrible customer service.Look somewhere else like AAA Auger who showed up at the time they told me they would be here and fixed the problem.

They installed an expesive unit. But They haven't kept up the customer service since then. I found out after I got the unit installed that I should've had my ducts done. They didn't tell me until after the install and it wasn't cooling my whole house. Ok, the supervisor came out, said they would do my ducts. I'm still waiting. I will change this if they every make it right.Edit: they did come out and make it right. They were willing to do whatever it took for me to be happy. That's rare. Mistakes happen often but will a company take responsibility for it? This one did.

Don't honor deals and say they can be there and then can't. Horrible service. Use caliber plumbing!

Ricky Y. was quick, efficient, and very knowledgeable. The service was a little more expensive than I had expected, but I have learned you get what you pay for... and I paid for professional high quality work. I have no regrets.

Our A/C had been out for 9 days while waiting on our warranty company to fix it. After dealing with the heat for long enough we called Home Depot who contracts ARS. Scott came out the next morning and gave us a quote. Decided to go with them after calling a few other places, he came back out that evening and set up an install for the next morning. Everything was explained very well, and gave us ideas to look into for the near future to help our hvac system work more efficiently. Very knowledgable, and very polite. The install process was smooth, and we really enjoy Lennox outdoor unit that was installed. Very quiet, and works very well. The old unit leaned very badly and they were able to quickly level the ground out for the new pad. We are very happy with the decision to use ARS, and Scott and the installation guys made it a painless process.

Chuck knew his stuff. He was prompt, knowledgeable, friendly and easy to work with. I am glad we made the decisions we made to improve our home and feel very confidant, as a result of Chucks help, that the improvements will make a huge difference in our quality of life.

Our relationship got off to a rocky start. ok, it's Covid. Anyway, if you're patient with people then usually you can expect good service. The company provided no less. I've seen so many of my friends get ripped off when they purchased expensive equipment and this company definitely didn't do that to me.

We needed a new HVAC system and called for an estimate. The same day a representative came to our home to see what we needed. Before he left he gave us an estimate and even approved us for financing. We were very please with the quick & professional service.Donnie & Betty HollawayQuinlan, Texas Health

ARS service is fantastic. The technician was so nice and actually cared that we had no heat during the worst snow storm in over 50 years. We just moved into our house several months ago and we are so glad that the previous owner recommended ARS.

Gladimir and Darryl are very knowledgeable and extremely courteous. Thank you gentlemen for your hard work, and I recommend them for any of your plumbing issues.

Right on time and friendly plumbers, but company policy seems shady. I wanted the advertised $88 drain clear but was charged $120 for some bs reason like having to use a special tool? (Snake) What? Then wanted to charge me $460 for locating sewer line. The city of came out and marked sewer line for free.Long story short, i got a city plumber to come by and did way more work for free and told me a very different story. Ars wanted almost $4k for a problem that wasnt as serious as they made it out to be.

These guys (Blake and Joe) showed up in 19° weather... were totally professional... went right to work and had our clogged drains flowing again in no time, with camera footage to boot. Would highly recommend using them again!

They came out as the said they would and they did a great job! And it was hot!! They even help me clean my attic messes!!! Overall they were very good.

Saul and Hector came out to install our new Carrier AC system. They were very friendly, knowledgeable, and professional! I would highly recommend them and ARS to anyone! We are extremely happy with their service! Thanks!!!

ARS called ahead to arrive early. The technician wore all PPE which is great and provided me and my family an additional level of comfort and safety. While I hope not to have plumbing issues in the future, but if I do. I will definitely call ARS.

My service guy from ARS Dallas Ft. Worth (Rescue Rooter) was David Jones. David was absolutely awesome! I NEVER experienced a service guy (person) with such an AMAZING personality; when he arrived at my home he was full of joy! AND appeared to be happy to do his job, which I think that alone was incredibly awesome. I never been so pleased to pay for service repairs! DAVID REALLY REPRESENTED 'ARS Dallas Ft. Worth' VERY WELL. Thanks again David for such an awesome customer service experience and a job well done.

Very nice and professional tech. Satisfied with his assessment.

ARS has done a wonderful job of taking care of our AC system. Every technician we’ve ever had has been professional, friendly and knowledgeable. I would recommend ARS to anyone without hesitation.

I had two HVAC units, two hot water heaters, insulation, heat barrier, and a liner placed in the house. I have had a very decent time dealing with this company and it's employees. They called to remind me about the service needed for the units I had installed. Each of the technicians I have dealt with were very knowledgeable and professional in behavior. I usually have gone to the specific store and have been referred to ARS as a result of buying from this store.

Takes forever to get in touch. Guy came to do the work and was a really nice guy and hard worker. Couldn't finish the job. Said he'd come back Tuesday. Never heard from him and now can't get people at ARS to return my calls and chats.

Service guys were great, but the fact I’m paying $500 in labor to fix a a/c installed 3 years ago is rediculous. Spent $9000 on the install and they reused electrical components from the previous unit. Not to mention the drain from the previous unit was reused however plumbed incorrectly.

Great job replacing our hot water heater. Fast and efficient.

Tito was superb! He reviewed all the details of each option thoroughly and efficiently. He left us with no questions unanswered; we know exactly what to expect for our new heating and cooling system. I cannot wait to get my chill on! Thank you Tito!

Quick response to AC failure, we able to quickly repair. Great service, have been using them for 4-5 yearsHad quick service cal today. Paul was great. Quick fix!!

Rarely do you expect a clogged kitchen drain to become an awesome customer experience but this one did. Called late Saturday night. Sunday morning before noon the drain is fixed. Nothing but highest praise for the entire experience.

This company came through quickly and had the job done without a hitch. They explained to me what procedures could be done, gave reasonable prices, and the service techs were very friendly. Excellent customer service and highly recommended!

George Daniels did a amazing job he’s done work for me before on my house he’s very professional and well spoken! He remembered who I was a made sure to take care of me would definitely recommend ARS/Rooter for any plumbing needs!!

Recently had a company called ARS( referred by Home Depot) come to our house to help is evaluate our attic and insulation. An Energy consultant by the name of Bill Trask came to our house to do the assessment. Bill in my opinion was very competent, extremely knowledgable and completely honest. He gave us several ideas and recommendations and I have to say based on him being a representative of ARS I will definitely consider using this company for future needs.

Ricky was excellent! Prompt, professional, knowledgeable !

Roberto did a great job was through and quick checking out my two Carrier heat pumps.

ARS installed my parents hvac system recently, the comfort specialist was very kind to them and listened, the installers were very nice and clean! My mom didn't know how to work the new Nest thermostat they gave her so they came back out at no charge and showed her how and made her comfortable with it. GREAT WORK!!

Had are first ac tune up and was not to sure about our technician at first. Was concerned when he did not know how to work our ecobee t-stat & then he did not know about our filter system. He gained some trust after he started working on the outdoor unit. We'll see how the heat tune up goes.

ARS called me approx. 45 minutes before the technician arrived at my house which was very much appreciated as I was at work. The technician was very professional and took care of my AC unit quickly. Great job!

Brent came out today to unclog our drain this morning during some pretty bad weather, my wife and I thought he was very very professional and personable. Brent made sure we understood the problem and provided a solution to get us back on line quickly; because of Brent ARS will definitely be our first call for future services.

Edwin was fantastic in answering any questions I had and in helping me find the perfect solution to meet my needs. Parick Kelley and Junior were my service men and installation specialist who were polite, thorough and went above and beyond. Thank you!

Bobby Hobbs was our technician this evening. He is awesome. He is an excellent tecnician. He was extremely professional and courteous. He is definitely an asset to your firm. We have your phone number on speed dial for any future plumbing needs.

The service professional, James, sent out discovered immediately that our hot water heater was not leaking but that we had a leak somewhere else along the line that was causing water to flow into the house from the garage area that houses the hot water heater. James then found the leak in the wall, cut into the drywall, repaired the damaged pipe, and got everything working again. Did I mention that this was on the Sunday morning during Labor Day weekend?! What a godsend this ambassador of service was for my spouse & I!

Even though it took a little longer to arrive at my house from when the time they called me to let me know the tech was on his way; when he did arrive, he got straight to work.The technician was honest and worked on my issue until it was complete.

MISSED APPOINTMENT, DID NOT CALL, NOT AVAILABLE 24 HOURS. SERVICE COMPANY FOR LOWES FOR HOT WATER HEATER. LOWES NEEDS TO CHANGE COMPANIES! VETERAN'S BUSINESS IS NOT VALUED!

George Daniels was a top professional all the way. He spent a lot of time with us before we had our entire sewer plumbing system replaced. He allowed me to watch his camera scope and showed me all of the areas where our old cast iron pipes were broken. We knew exactly where the problems were before agreeing to any work. They did all of the work with minimum down time and cleaned up the tunneled yard well to where you hardly knew they were there. I would highly recommend George and this company to anyone. Rick

Jimmie was not only a friendly service person but a very professional individual always cordial and polite. He immediately was able to determine the issue with my water heater and with confidence. I like the way he was considerate to ask what needs I had before he began his worked. He made sure that anything I needed to know I knew before I made any decisions regarding my water heater.Finally, Jimmie was a good listener and did what he could to assist me in everyway so that I was able to get this big repair done. I would most definitely recommend him for future repair service call. As a teacher I give Jimmie an A+ !

Jimmy was super efficient with the installation of our new hot water heater. He was courteous and informative. He even took the time to educate my husband and I on the future care of our new appliance to make sure we would get the most out of it. (i.e. Longevity) If I could give him 6 stars, I would!!!!

Nice young man. Very professional

The ARS representative who came to my home was very kind and helpful. He was professional and thoroughly.

Terrible experience! Beware, this company is out to get as much of your money as possible. Their plumbers must be instructed to up sell. I called ARS because they were offering a $99 drain cleaning special. When the plumber arrived (before starting any work) he mentioned that he may have to go on the roof and access the vent to clear the drain. Of course going on the roof(single story) was not included in the special and it would increase the cost to $400. I asked that he try to clear the drain line from the clean outs on the ground because I wanted it done for $99. Also, the drain had been successfully cleaned before from the ground and I knew that $100 - $120 was a normal price. The plumber made one unsuccessful attempt to clean the drain and started selling me on the roof again. I declined and asked if he would try again. He agreed and made a better attempt but still could not clear the drain. At that point I was told that I would have to pay $99 and leave the drain clogged or agree to the upcharge and have it cleaned from the roof. Since it was a rent house I really didn't have much of choice so I agreed. After I gave the go ahead it took just under 5 minutes for him to clear the drain!! In this case, it was actually much easier to access the drain from roof. He knew from previous experience that it was an easy fix from the roof but the company policy is focused on getting more money when possible. Why not just fix it for the advertised price and move onto the next customer? He probably could have made two more calls in the 1.5 hours he spent wasting my time. Treat your customers right and they'll call back. The only thing good that came from this is at least I know who not to recommend for plumbing.

From the time I submitted my request for service to the time technician knocked on my door was about an hour. David diagnosed my problem, gave me a quote and performed his job with great professionalism. Highly recommended!!!

Brian is the consummate professional . Very thorough. Knows the systems and all potential problem areas were addressed. I have complete confidence our system will perform well all winter. Highly recommend ARS.

Don't get anywhere near them. I had their team come out and give me an estimate on some plumbing work. The first didn't do the estimate but assured me before his co-worker arrived that they give the best quotes because they are such a large company and cannot afford bad reviews. He left and when his co-worker arrived he gave me the same chat and then quoted me $6,000 for the repairs and said he could start immediately. I knew something was up and asked him to leave. I have had 4 plumbers out since that time and all of them have quoted me more than 50% less what ARS did to do the exact same job. Not sure what type of business they are running, but I would stay very far away from them and wouldn't trust them to touch a single thing on my house.

Competent, Thorough and Detailed Oriented are the words I would us to describe the Service that ARS and in particular, Adam provided for us. They were able to install and integrate a tank less water heater with a smaller tank and a circulating pump to provide all the water heating needs for our large home. The work was done efficiently, on schedule and on budget. I would not hesitate to recommend Adam and ARS for your water heating installation or repairs.

They arrived about an hour after my emergency and all of my issues were addressed and repaired the same day. They were quick, efficient and did not leave a mess.

My technician was knowledgeable and completed the task at hand, He truly understood the assignment.

Drain was unplugged got our shower back. Thanks

Charged $1,500 to change one plastic sprinkler pipe. Found it immediately, dug for less than 5 minutes, left for over 2 1/2 hours to get parts, slept in his truck for over another hour, fixed the pipe. Yes, it's fixed. And, yes, maybe he had to dig for 5 minutes and re-cover, but $1,500 for a sprinkler pipe? Really!?

The only reason you get a star because I can’t review with zero stars. Jermaine came out to my house and couldn’t get my unit to turn on, he said the capacitor and the igniter were not working. He said since it was over 20 years old it would HAVE to be replaced. It could not be repaired. I called another repairman for a second opinion and he immediately discovered that my propane tank was empty. Once it was filled up the unit began working perfectly. As a recently widowed women I am very glad I chose to get a second opinion, and didn’t take jermaine’s advice. It was definitely not in my budget.

Do not use these people to install air conditioners. They are not good - mine has needed servicing twice as they did not install the drain properly.Also my service technician missed the morning window of 9 am to 1 pm which is a pretty big window.

Ralph was on time and extremely professional. He explained the issue with my HVAC clearly so I knew exactly what occurred and he got it fixed letting me know what he was doing as he worked. I am extremely pleased with his work.

2 serviceman show up to blow out drain. They originally were going to cut PVC pipe and reroute. All they did was blow out the drain so water wouldn't leak into the safety pan. They failed to move the pan back where it belonged and didn't replace the auto cut off switch that sits in the drain. Also, they didn't wear covers on their boots so we had dirt tracks everywhere. $400 for this!I have had drains blown out for $120. I will not call ARS for services again.

Today I had Antonio G. come by and give me a free estimate on my attic situation. It turned out my insulation is about 14 inches thick, the ventilation in my attic is great, and my attic space is too small for radiant barrier to be worth the investment. I liked that Antonio was up front and Honest with me and did not try to sell me anything that I did not need. We even talked about alternative solutions on my making my home a little more efficent.

Michael V did a great job with my hot water heater installation. He did not rush through the process. He sat with me and explained the entire process. He was extremely patient and was insistent in completing the job in a professional manner.

Scheduled an appointment, they waited until the end of the day to say they couldn't make it. Expected me to take ANOTHER day off of.work for a hope and prayer that they might actually show up. Bad experience. I can't say whether or not they do good work because they never showed up. I couldn't and wouldn't recommend. Wasted my day and time.

Ars Rescue Rooter is a outstanding company. Dustin installed my new Tankless Water heater and I couldn’t be happier. Looks amazing and very kind service just a over all great experience.

I had a real good experience using the Air Conditioning service provided by Home Depot who contracted with ARS. My consultant, Kevin gave me several options for replacement on my system and answered all my questions. The installation took place the next day and so far everything has been working just fine.

Nice young man, very professional and honest but price quoted was more than I expected. Not his fault, company prices.

George D. was very fast and courteous. He called before he got to the job and then told me he would wait while I was running a bit late. He helped me out whenever someone else had screwed up the job and was friendly. If I have a plumbing problem in the future I will make sure and remember George.

I never leave reviews but I have to give this review because of Paul( technician).Paul is very knowledgeable about his job, he arrived on time. I have never used ARS but I think with this service I will be using them in the nearest future. I will surely refer this business.

Ricky saved me today! I was trying to change an old faucet that I could not get off and one problem turned into a bunch of problems when I got under the sink including a leak. They were the ONLY place in the area that could get here today. I would still have the water off in my whole house if not for them.

Horrible and EXTREMELY expensiveI mistakenly used them for my maintenance this year...Coincidentally, two weeks later, my system stopped working. Thinking they’d be decent since they were just out messing with my system before it stopped functioning, they proceeded to charge me 300 to change the capacitor I’d just recently purchased.... they charged me 300 for 5 minutes worth of work... and that almost twice as much as what other companies chargeI seriously believe my system would’ve never failed had o not initially called them to do the maintenanceSTAY AWAY... they damage your systems and overcharge you to fix it!

I called every “24/7” “emergency HVAC” company listed on Google. ARS was the ONLY company that lives up to the claim of emergency HVAC. I called and spoke with Ethel and told her that I had called 20 other companies and no one had offer any assistance even though their listings says “open 24/7”. I felt that Ethel really cared and sympathized with me. My house is 3 levels and each level was 89 degrees and higher as you climbed the stairs. It was literally the middle of the night and I had been on the phone with these other disappointing companies for at least 3 hours. Ethel got in touch with Scott, the manager and he came from over an hour away to get me and my dog some air conditioning going. The part was under warranty and he informed me of the emergency service call fee which was by far much cheaper than I had expected. I was 100 percent satisfied and will recommend this company for HVAC needs... regular and emergency. They are AWESOME!!!!!!

We had a wonderful experience with this company! Everyone that came out to our home was respectful and kind.

They came out to connect our pool heater to the gas line. They gave great customer service and answered all the questions I had! Would definitely recommend and use them again for anything else we may need.

I gave them one star as it does not allow for lower. Awful Customer service - Stay away from this company. The office in Dallas, Texas schedules customers for service and then does not show up; when you call and folow up with them they keep telling you that they will be there within the scheduled time and then never show up to the appointment. The first time happened three months ago for drain cleaning where I took time from work and they did show, apparently they wre over booked. They called and asked for a second chance, I thought the first time was just a mishap. Well, I was wrong, they scheduled a tume up service for a/c for 9-1 three days ago; they never showed up. I called several times and the representative kept telling me that they were coming, that I was the next customer in the cue. They did not show and the called me just now to reschedule. Really! Three days later....

Technicians are professionals and explained their work and service in detail to my satisfaction.They were respectful of my property and used masks,gloves and foot covering while in my residence.They used all necessary precautions because of the Covid19

We were uble to use any Water and they were the only ones that could come same day and within a few hours of my call!! Thank you!!

We had a stubborn drain clog where days of plunging had absolutely no effect. We had heard the ARS special on WBAP, and figured the $88 dollars for one drain clog was cheaper than dynamite or moving. I called ARS on a Friday, and they had a technician at the house by early afternoon. ARS service technician Justin Russell arrived as promised and on time. He went immediately to work and destroyed the clog. But, beyond his efficiency, he was a nice guy, had a great sense of humor, knew what he was doing, and explained each step he took. I asked Justin for several business cards; one for us and others to give friends. ARS has our plumbing business from now on, and I highly recommend them.

simply the best - from arriving on time in an emergency, to helping with all the details of the project, to helping with insurance info and just being superb.
Could not recommend ARS enough!

We have been pleased with ARS. Paul is our technician since we began our service with ARS. He is professional, informative and kind. Overall we feel ARS does a great job of contacting us before our service time and during.

ARS / Rescue Rooter Dallas came late on a Saturday during a holiday weekend within an hour of my calling. Five of us (including two elderly parents, 78 and 80) were stuck in a house with no working toilets. The next morning was not an option. Blake saved us. Thank you.

Gabe and Manny were very friendly with their install. They were clean and polite. There were some issues with installation but they guaranteed a follow up and gave me a walk through of my new equipment.

Attempted to use this company after they solicited me at home depot for attic insulation. Original appointment was 9 to 11, at 1030 they called and claimed they were running behind, then at 430 called and said they have to reschedule. Very unprofessional, if this is how they treat a potential customer hate to see how i would be treated after they took my money.

Jimmie came to my home because of a service call through American Home Shield. After several attempts to repair my hot water heater, he was able to work with my warranty company to make sure I was compeltely satisfied. Jimmie was professional, informative, and kind. A true service professional. Thank you Jimmie for providing excellent customer service.

CHARGED ME OVER $300.00
FOR 15 MIN ROOTING

Paul, the serviceman, was nice, informative, and explained everything he was going to do and why it needed to be done. He was very meticulous. Excellent job.

George Daniels is amazing! He is so professional, so kind, and has a wealth of experience in plumbing. He has saved us several times. Took care of a leading water heater late at night! Unstopped drains! Basically any problem we had, George knew exactly what to do, how to do it, and how to solve the issue for the least amount of money and time. We highly recommend ARS/Rescue Rooter Dallas & especially George Daniels! Two very satisfied customers, Jeff & Elizabeth Pyatte

The technician Jefferey Martinez did a great job replacing P-trap under bathroom sink and snake the drain.

I will use this company again for my plumbing needs. You call and they come out the same day! He was very good at his job. Fast and efficient!!

The technician was very courteous, prompt, and knowledgeable would definitely ask for him if need be.

Crooks. Unqualified. Technician said he could not find outside plumbing intake and had to get on roof (added cost) to find it and if my wife declined he would leave. He took advantage of female in distress. He took pic to show something in the pipe but fixed nothing.$400 for no fix. A ARS mngr sent another tech who wrote huge quote to fix all plumbing.Another plumber, different company, came out, ran machine to clear the block and all good. Cost with them less.

WARNING! Stay away from them. They told me that they're going to do a tuned up to my air-conditioner unites. The technician came 9 hours late and did some checking. The only job he did was washing units. He wanted to charge me 10 pounds of Puron for $650 plus $400 for replacing a nut!They deserve less than one star, but I don't get the option.

We suffered a water leak due to an old water heater in our house. James stopped the leak and replaced our water heater within a day. James was very transparent about pricing and the amount of time needed to fix the plumbing problem. I would strongly recommend James for all of your plumbing needs.

JT was absolutely amazing and great at what he does. Polite, honest, on time, and fast. Most companies try to sell you on something you don’t need but JT Laos our exactly what I was going to pay and fixed my problem as quick as possible to not spend any more money or time than needed. HIGHLY RECOMMENDED AND WILL USE FOR ALL PLUMBING GOING FORWARD!!

David Jones came out after hours to look at my unit. Our unit is over 20 yrs old. He inspected it, looked at the air handler and the duct work. All of it was done by a DIY person before us that tried to save a buck but didn't do good practices. He gave us a good assessment of our situation. We have used ARS for our plumbing needs for many years, and glad we called on them to help with our AC.

The technician David was GREAT! First time we've used Rescue Rooter and David explained the problem in detail and was personable to my elderly mother! I will refer Rescue Rooter. Thank you

The service specialist was on time and very capable and performed to our great satisfation to assist with fixing our heating unit. We thank him very much for his services and recommend him highly to others for repairs and other services. Once again, thank you Clifford.

ARS was very professional from the sales person to the technicians. They came on time and were very informative of their products. They also advised good i formation about pricing and other companies that provided us a quote. I appreciated the sales person letting us o ow we did not need duct cleaning and that was what won me over. I totally would recommend these people!

The technician very experienced and answered all my concerns.

Our tech Scottie was not only knowledgable about our Rheem unit but he was also kind. Often the customer experience is not valued in our consumer driven society but Scottie saw us as more than a service call. Kudos to Scottie! Give than man a raise!

I recommend ARS. I got the appointment the same day. I got a call telling me that James the technician was on his way. James came prompt and got my AC running again quickly. Thank you, James.

Did an outstanding job and explained everything they did to us.

My experience with ARS has been great. This is due to my service man Dustin. He is knowledgeable, efficient and personable. I trust him to make it right, and he always does!

Anitjuan was very knowledgeable about the job. Also was very professional in answered i all my questions.

The repair person showed on time, was very professional and did the repair on my toilet quickly. Very good service

Contacted to have them come out to replace a leaking sink drain and a leak coming from a jacuzzi tub. I let them cut a hole in my kitchen ceiling to look for the tub leak since we are redoing the ceiling anyway. No leak was found but I was charged a $200 plus diagnostic fee. Avoid at all costs.

Anton came out and fixed my faucet outside also my toilet. I thought as first it was a broken pipe outside. Very nice man and knowledgeable had the problems fixed immediately.Very satisfied customer

We had our entire HVAC system replaced (27 years) and couldn’t have asked for better service. Manuel and Skylar came early in the morning and worked diligently to get our new system up and running in the Dallas heat! They were friendly and hard working and took the time to show us their work and gave us recommendations on filter changing and how to maintain our HVAC system. We are so thankful for their hard work and professionalism and know that they did great work to keep our family cool! We would use them again and again!

Impressed with professionalism and friendliness of their staff. Charles was the AC tech who came out the next morning when ARS was called on a late Sunday night. He was able to quickly identify the issue and get us cooling again.

Had a great experience with ARS, inquired about a new A/C system thru Home Depot. And ARS was at my door. They are very fast at getting things done. Recommend them for sure.

Jimmy was OUTSTANDING!! We had a leak in our house and had 5 different plumbers come out that couldn't find anything. The plumber before him said it was a slab leak that would have cost us thousands. Jimmy knew immediately upon arrival that the pipes ran overhead, so that wouldn't make sense. He found the leak immediately behind the refrigerator. Would highly recommend.

Joe was fast, informative and super nice. He had my problem fixed two hours after I first phoned them. I highly recommend this company.

Do NOT hire these plumbers. We hired them to unclog our washer line. Alan came out and we told him he needed to get on the roof to unclog it. He said he could do but the fee would be around 350. We agreed. He got up on the roof with the camera then came down and said there's no clog. He left after we paid him. Again, the washer backed up. We called them back and they said we would have to pay them another 140. To unclog the drain. What? That doesn't even make sense. You didn't do what we asked you to do then you don't guarantee your work for 30 days??? 350 dollars later we told them Hell No... Do not come back to our home. We also didn't appreciate the way they spoke to us on the phone. Horrible customer service.

Joshua Holt was a professional and very pleasant young man. He helped me use my toilets late at night. I will recommend ARS to everyone I know!

Had second comoany look at my AC. They did not find any if the problems that this company said I had. . The second company showd me my unit not pictures on a cell phone that were a different color than my AC.

I needed to replace my HVAC and outside air conditioner so I called several companies for qoutes. Floyd was the representative who came to my home to give us a qoute.He was wonderful. He was professional and courteous and even interacted with my children. It almost seemed like I was sitting down with a friend.I told him i was getting several qouted and I had already received a great qoute from a comprable company who had a special for free insulation as well. He called his boss and let me know that they would need to get it approved to match that qoute. I told him i would contact him once I was done getting qoutes.The following week I left Floyd a message and he called me back right away. For the new units and the insulation there was a significant increase in price and Floyd let me know his regional sales manager was going to contact me directly. I never heard from him so I ended up going with the other company, but I certainly appreciated Floyd and his efforts.

Very impressed with the work done. They went above and beyond to resolve the issues and educate me on the source of the challenges. I am definitely glad I contacted them!

Everything thing was laid out and explained no gimmicks. Business just fairly done right as it should. With Darrell Jackson as my advisor I felt like I was on a plane to Hawaii or Cancun. Really, who could ask for more.

Service was as you would expect. ARS replaced a compressor so their charge was labor only. They charged $1,400 for two men for 2.5 hours of work. That works out to $280 per man hour. That's more than my Doctor charges.

Business was conducted profesionally. They came, installed, clean up and left. Workers are friendly and polite. Answered questions thoroughly. Unit is working properly. I will give ARS 5*. Thank you for the job well done!

New Airconditioning system replaced the old one. Prompt response by the customer service representative and service technicians. Service technicians are polite and made it easy for me to understand the details of installations and instructions. Took less than 2 days from CSR product presentations to installtions.

My technician Ralph was thorough, professional, and a pleasure to deal with. I’ve used ARS for my AC maintenance for years in another city and Ralph assured I will continue to do so!

I am a first time hoem buyer and this was my first service call at my new home. Josh was very punctual and educated me on the problem and other things to look out for in the future. He was very polite and extrememly professional. I would refer him to any of my neighbors.

Paul Dunn was our company representative and he did a great job walking us through the details of what we needed. He got us a great deal too!

Would not use this company. Called them for clogged toilet. They wanted to run a camera in plumbing line to find problem. Also mentioned looking at a/c since they serve that too. Had no a/c issues. Told him I would think about it....called another plumber and they ran a snake. Problem solved quickly.

Drew Choate and Alex Savage did a great job cleaning my sewer pipes with their Hydro Jet. They explained the process thoroughly and made sure I was satisfied only when they were. Thank you!

Tino was great! He explained what was wrong with the current state of our attic and vent system after crawling around up there and checking it out. Then he covered various options for fixing it and even pulled in specials and coupons for a discount!

Got a quote for our A/C through ARS. Edwin Walker walked us through the whole process, broke everything down and explained everything to the dot. He was very professional, well spoken, knowledgeable and highly recommend him to anybody needing A/C work.

We feel lucky to have gotten Ralph R.'s help checking out our 20-year-old A/C units. We needed a free-on recharge and Ralph was accountable, professional, friendly, and left a memorable impression here. We'll be using and trusting ARS for A/C from here forward! Thanks, Ralph!

ARS showed up promptly on a Saturday morning, fixed the issue quickly in a very professional manner. Their pricing was very fair for the work. Highly recommended.

Our tech was awesome! He went over and beyond to unclog my grandmother's drain. He never showed frustration and he was very knowledgeable and efficient! I would DEFINITELY USE THEM AGAIN. EVERYONE SHOULD!

@ARS - DAL/FT. WORTH LOCATION Kevin White is the MAN, he came through for my mother like a BOSS, he is knowledgeable, kind and respectful. He is the definition of a good man, one who looks out not only for his customers well-being but for their pocket boo

Worked with Adam and he was great! He was diligent in providing a quote and scheduling service. He was here the next day and kept us informed of the progress.

James was very professional and courteous. Thorough in explaining the answers to my many questions and was very forth coming on how I could protect my AC unit with the end results of saving me money.

Darrel worked hard with my budget and provided me affordable and satisfactory solutions to replacing my old AC units. Details are explained well and I feel confident with the service I am going to receive.

Tech was very pushy about selling a piece of equipment to add on to our compressor. I told him I didn't want the $350 item at least 3 times, and I must say the tech didn't stop trying to sell until I asked him if I was the only customer assigned to him today, but if not, go on his way. Otherwise, he checked out how our a/c system was working and he said it was OK.

Man, i got 2 technicians Rayford and Jesus. ARS has to have more guys like them! That’s the way business should be done . Fixed my issue and they had a great attitude. I’ve had Ars work here but these two excel and if we had more people like them trying 100 % to fix your issue with their positive attitude even made my day positive . ARS ….you need more like these guys!!! Yes you!!! Awesome experience in explaining and everything !!! Thank you guys!!! You explained what I needed to know !

Each consultation was professional and thoughtful. They both explained why I needed the service and their explanations were clear and concise. I could thoroughly follow their lingo.When I had a question, I felt comfortable in asking it and my questions were answered.

Chuck m was kind and caring, after two different guys coming and the problem still not being fixed, he took it upon himself to make sure I was taken care of before he left. Chuck you were the best and that is the reason in have and will continue to use ARS, they are true professionals.

I had a a/c company come out to service my unit and They tell me I need a new fan motor, cacapitor and both of the a/c unit line clean and bye the way he was very rude and leaves me with $2500 of repairs, so after a week and a half trying to keep my family Cool until I can get it done, so I decided to get a second opinion I call ARS/ Rescue Rooter, and God sent a angel call Mr. Scott very honest friendly and helpful and on time and ready to work, he ask what's was going on I explained... me andMr.scott notice a lot of bogus information the fan was good and the cacapitor was good as well and dishonest about the drain, Mr Scott taken care of what needed to be done. Thank you Mr Scott, Mr.West and Mr. Sam Alexander.

Junior Luna crew did an outstanding job installing our furnace. He explained all details thoroughly and made sure we were satisfied with our purchase.

Extremely happy with their response time and courteous personnel. These are quality folks that will treat you right.

Mike is knowledgeable and professional. He helped us unclog our lavatory upstairs which was due to AC draining that caused mold/mildew clogging in our pipes. He also sold and recommended “Drainright” to help us maintain and clean our pipes.

Paul D came out and I couldn't say enough good things about this guy. Truly knew his stuff, very knowledgeable, detailed and informative. He was able to communicate with me clearly and concisely. I would give a million ?? if that was an option!

JT was excellent help in getting the drain squared away at our home! Very nice, professional and knowledgeable. Would definitely recommend!

Tino was great with explaining what was going on with my HVAC system and insulation. I had used Rescue Rooter in the past but not ARS. I was very impressed with their professionalism and courtesy. I'll be using this company for my future HVAC and plumbing needs.

Have had James working on our plumbing issues two different occasions. Pleasant,courteous,efficient,knowledgeable. Very pleased with his work.

I hired ARS at the request of my home warranty provider to make a video of a slow draining pipe. After reviewing the video, the representative said that I had a 'belly' (a low spot) formed in my pipes. He said that ARS would tunnel under the house to replace approximately 25 feet of pipe at an estimated cost of $12,000. For a second opinion, I had the pipes hydro-jet cleaned and a new video made for $360, The results is there there was no 'belly'; instead, a clogged pipe. The plumbing has been working great since. I am so happy NOT to trust ARS.

Mike Ganger was very knowledgeable, respectful, experienced and tenacious in unclogging my stubborn sink clog. Many thanks!!

ARS always does an amazing job. The technician/plumber is punctual and professional. I highly recommend ARS and will continue to use them.

Darryl Richard is an amazing Plumbing Repair Specialist for ARS Rescue Rooter. He is one of the best plumber we have ever used.

Very nice gentleman came when stated and made a thorough inspection then gave a quote. Just too expensive !

Jeff Martinez came out on short notice on a Saturday and unclogged a kitchen drain. I would 100% recommend this company, thanks!

Fast and professional at a price I could afford!

Jose Gomez gets a 5 star review for his expertise and knowledge related to work done on 9-12-20. He arrived, identified the problem, gathered the resources he would need to get the job done and completed the task very quickly.

Tino was great and very helpful to answer any questions I could think of

Great and friendly service. Knowledgeable and didn't seem to want to try and take advantage. Simply offered preventive maintenance that we could benefit from this year instead of waiting for next year or so breakdown.

Scottie Baker With ARS/Rescue Rooter Was Simply Fantastic!! Very Professional & Personable.... He Built Great Rapport And Established Immediate Credibility.Great Job Scottie!!Thank You,Matt S. - Dallas, Texas.

Chuck did an Excellent Job at presenting the Information and explaining to us on our decision to have Radiant Barrier & Installation added through Home Depot & ARS. Thank You!

The technicians were extremely knowledgeable, helpful, and meticulous. Quick efficient service. Quality customer service

Edwin Walker was great! Gave us a complete evaluation of our situation and provided exact information to allow us to decide what we wanted. He arranged the installation of our new system which was done so fast and conveniently. The installers were just as professional as he was. Thank for such great service!

ARS came out and did maintenance check on my HVAC system. They check the inside furniture as well as the outside condensing unit. I was very pleased with their work.

I had an AC appointment scheduled for today from1:00-5:00. At 5:00 I called and they told me I was next appointment and they would be arriving shortly! It’s 9:00 now and after 5 calls to answering service no one can tell me an ETA. I have HSP which is suppose to give you priority scheduling! They just don’t show up and don’t bother calling. I’ll be contacting Corparate first thing in the morning.

Have used them twice and their immediate availability was extremely helpful. They are a bit pricey but in a pinch I’m glad I have been able to count on them!

Darrell is very knowledgeable in his line of work, and then some. Great personality, went above and beyond! Extremely satisfied with his service this evening!

Mr Youngblood was fast and very knowledgeable abut the problem, and the price was lower than what we expected when I made the appointment. Would recommend him for future repairs.

Mike was great!!! Friendly, professional, trustworthy and experienced. We know who to call next time...Mike G with ARS Rescue Rooter.

I am so glad I chose this company for my plumbing repairs. The plumber (I believe his name was Haven) was outstanding, and efficient. I will definitely be calling them back with any inquiries in the future!!

I have been using ARS/Rescue Rooter for the last five years. Every time I needed my A/C Unit serviced or repaired ,they always showed up when they said they would. Service techs always fast and friendly.

I used ARS to apply a radiant barrier in my attic and more insulation. They were on time, quick, and professional. They cleaned up everything before they left and were careful with their equipment inside my home.

Great job, very polite and professional. Explained each step he took to resolve problem. Very knowledgeable. Would definitely use them again.

My experience with your company has much to do with my face to face encounter with your technicians providing good quality service and work. Technician Antwon, was professional, prompt, and knowledgeable.

Did not honor warranty. Did not honor 24 hour guarantee. Have had a miserable experience with this company, and had to use them as a Home Depot preferred provider. I will not do business with them after this, and Home Depot has lost my business as well. 8,000.00 and I still do not have an air conditioner that works!

Paul was on time, professional, polite, and friendly. He corrected some shortcomings from previous work performed on the unit. He explained what he was doing and what it meant in an easy to understand way. Thank you, Paul!

Gladimir was persistent with a difficult clean out pipe. He went above and beyond. Excellent service.

Darrin was our service technician and he was fantastic! Very personable, professional and knowledgeable, took the time to explain the situation for us and took care of our repairs. Thanks Darrin!

Purchased an entire A/C system, insulation, new ducts and thermal barrier. This visit was just for routine maintenance. Afolabi was friendly and professional.So far, I recommend ARS and I definitely recommend Afolabi and also Roberto Martínez.

Our hot water heater needed replacing and Jimmie was here within the hour. He worked on it all day with the exception of having to go buy extra parts. We could not ask for better service.

The tech Charles came out and he was very professional ans knowledgeable. He unclogged a clogged drain in the air conditioner and showed me how to maintain the drain line.

Scottie the technician was very expedient, professional and knowledgeable. He replaced the filters and explained which were the dirtiest and why. I would recommend their services

Unfortunately they cancel on me 4 time

Very prompt and courteous service. The plumber, Mike, was a seasoned professional and was able to completely solve our problem.

Good work but a bit pricey

I had Scottie Baker inspect my ac unit today. He was very friendly, thorough and professional. I was very pleased with his visit.

I paid ARS $16,965 to install an AC unit and two (2) solar vents. My contract states I have a 2 year no interest on the balance. However, when my wife went to pay our second payment she noticed at the bottom of the screen, the no interest is only for 12 months. I contacted ARS who stated they would resolve the issue. I never received my return call from accounting, and the issue still remains. I again contacted ARS, and requested a full refund and the equipment to be removed, since the interest rate we agreed on, in contract, was not provided, and I can not get this issues resolved. I was told the only person in this entire company that can resolve my is Dan Bennett. Mr. Bennett has never spoken to me and has never attempted to contact me. I have spoken to Elizabeth Ryan who advised me Mr. Bennett would return my call. I attempted to contact Ms. Ryan again after not receiving a call from Mr. Bennett, I was advised she was on a call with another customer and would return my call. I never received another call from Ms. Ryan. I called the company again and was told, there is no one in the building I could speak with to resolve this issue. I asked for a corporate number, and was transfered to the corporate office. No one answered the phone, and I left a message. Surprise...no return call. This company does good work, very happy with the installation, but if you have an issue you will never get it resolved. This is why I am trying to get a refund. If there is problem with your equipment good luck. I would think twice before dealing with this company. If they can't fix a simple accounting issue, what happens if there is a big issue with the equipment?

George Daniels with ARS is great. I had a plumbing line break which flooded some rooms in my house. This could have been a stressfully situation but George made the whole process much easy to deal with and got everything handled.

This was my first time using service. My AC stopped heating, and it was cold weather. Company issued prompt service, and able to repair in that visit. I rate services a 10.

The technical wad professional, courteous, and fixed the problem we had. Also cleared up the confusion regarding the price.

I am very pleased with the results of using the service of this company and have the pleasure to meet Charles Crapo who has allow me to experience a exceptional very professional remarkable job .He answered all my concerns very respectfully and made me feel he really cares for my needs as a client . I definitely recommend this company specially the service of Charles Crapo .

Keith was very courteous and knowledgeable, cleaned up after himself. Some techs leave foot prints all over but NOT Keith, very professional. I will definitely call back and ask for Keith.

Chuck was great! He informed me of all of my options and helped me choose the right AC system for my house that was economical and had the features I wanted.

I have used this company twice for Hvac tune ups to keep my system in top shape. I had an issue with a failed thermostat and Scottie came out again who was familiar with my system and quickly identified the issue. He was professional and explained how my system works and was open and honest. Just a great team with communication and follow up.

Darrell was awesome, he explained everything and was very friendly and professional,I look forward to the updates on my home not to mention the value that will be added. Awesome experience.

Great customer service and quality work! This is the second time we have had ARS at our home (different services) and will call them again if or when we need plumbing services!

I've used ARS for both AC and plumbing at both my old house and new for many years. Solid and reliable service consistently. Thanks

My service professional Ralph was very knowledgeable and professional. He was very honest and told me the problem and did everything he could to solve the problem. Thank again ARS for continuous great service.

My technician was awesome. He was very professional and thorough. He came 1 hour after I called for service. Nice guy!

We called them for leak detection and paid $300 for 15 minutes visit to only find out that the leak was not where they pointed out. We now have to pay a double the price. I would rate them less then 0.

Outstanding service, beyond the call of duty ... by Mr. Mike Ganger and Mr. Darryl Richard.They were patient and explained everything in layman terminology, and were very thorough, although it meant they had to stay well after 5:00 PM.

We had a plumber come out to fix my clogged toilet and he was very helpful, nice and professional. We’ll definitely use ARS in the future!

Mike was so nice.. so professional and knowledgeable. He explained everything and even explained about the drain cleaner he recommended. Thanks did great service Mike

Technician was wonderful! Antijuan was very patient and explained options and checked everything thoroughly! And satisfactorily resolved our problem!

Very professional the best service man I have ever and I very happy with the job

Update: I had my system updated to an heating system. Beginning with the sales lady at Home Depot, this has been the best customer service experience I’ve received in awhile. The salesman and technicians were very informative and explained everything fully. I would highly recommend.Due to financial circumstances, I was unable to allow them to proved services. I do know that I will use them in the future to install my insulation.

Mr. Gamble was on time and highly knowledgeable of the skills he needed to correct my plumbing problems. He was able to complete his tasks quickly and professionally.

The technician was professional, efficient and followed up on all his work. He reviewed the work effort prior to starting and after completion. I am very satisfied with the service

They did an outstanding job, they were quick and efficient. They even came out on Mothers Day. Neil was very polite and informative about my pipes.

Said they would call when they were on their way. They didn't. I said I had a clogged drain in my HVAC unit. She said oh, you'r'e unit isn't working. No I said it was the drain. I needed to have a plumber come and un clog the drain. They sent an HVAC tech.

Daryl with ARS was punctual and very informative with the questions regarding insulation and attic fan installation. He also provided some suggestions to increase the energy efficiency in our home.

ARS has always been and always will be.....my go to folks. I always get the best and most courteous people who keep me informed and no matter what the issue is, they are always lending a hand to assist in financing if costs are above what I have financially. They won't walk away and leave me stranded. They will try every method they can to help this family and I don't know of another business with the greatest and most caring staff. I'll never forget the techs who came out at 7am in freezing, drizzling rain Christmas eve and Christmas day in 2017 to dig up my backyard to replace a new gas line so that this family had heat after being displaced for 7 months from a major home restructure caused by our lovely city's irresponsible actions to replace the water mains without reviewing first if any of the mains had root damages but of course......the city does no wrong......understood.......the house was also sold to me with not just Asbestos in the walls but lead also.........over $191K by the time insurance paid for the damages and everything else that came with the package. So......ARS.......gave us a hope, a sense of comfort, a mind of peace and mist of all.....love....loving their neighbor as God has loved us and as the Lord says, what you have done for my people, you have done for me, ~Matthew 25:40.........ARS is our Angels in Disguise! Thank you ARS for always going above and beyond!

James was efficient and was obviously a professional. He quickly diagnosed the problems with our Carrier infinity system! I give him my highest recommendation!

ARS was awesome in helping us out with our Ac system! Ralph came out and addressed the issue, and solved the problem quickly. Now the family is happy and cool. Thank you ARS!!

Rickey was very knowledgeable and explained everything he was going to do before hand will definitely use this company again. This company’s employees really take pride in their work and taking care of the customers

Scottie our repair man was amazing. He listened to what was happening with the AC unit and got us up and running again for a reasonable cost.

Mike was amazing!!! Bravo! As a sales rep myself, I can greatly appreciate the attention that Mike paid to me and my families needs. We are grateful!

Kevin White was my technician and he was honestly the best me and my wife could have asked for. He was patient, caring, and more than willing to answer any and all questions we had.

Bought a home that needed a new HVAC system. Called Home Depot and was contacted by ARS. I received a prompt call followed by the first appointment time slot that I requested. Although I was within the service area, ARS drove 2 hours to my house for the appointment. Edwin was professional and courteous. The pricing seem fair and was told that they could install next day which was a huge surprise given all the supply chain issues. A team which included 3 trucks showed up at 7am the next morning and the crew worked nonstop all day. Overall it was a great experience working with ARS, probably the easiest transaction I’ve done to date! Would highly recommend.

Fantastic job! Alex Savage was terrific and thorough. I had a my family. visiting from out of town. All lines were clogged. Back in business. 5*

Aaron was very courteous, professional, and thorough. Explained everything that was happening and took care of the problem efficiently! Highly recommend him!

Ricky was awesome. Very professional and great to work with. I would recommend them everytime.

Technician Brian was thorough and professional. Did a great job diagnosing the issue and giving us options. Team that installed outdoor unit did a great job.

Aaron & George were prompt, professional and courteous. They identified the problems and offered solutions to fix them. I highly recommend their services to anyone

The Sales and installation process was excellent, as promised. Darrell knows you can call for a reference at anytime. I am totally satisfied!

Chuck M. was very professional, knowledgeable and pleasant. He did not waste time. He provided honest service and very helpful information. I felt like we were in good hands.

Second time I have used them, they are awesome, and Adam is fantastic. He was especially good at dumbing down the technical stuff for me!! Highly recommend!!!

Chris was awesome! Very professional, knowledgeable, respectful of COVID precautions and kind. Will definitely use ARS in the future. Thank you!!

These guys are amazing! Excellent customer service from the phone call all the way through to the plumber who fixed our problem. Highly recommend ARS RESCUE ROOTER!

Paul was very knowledgeable and answered all of my questions. It was a pleasure to have him service and update our HVAC. Top notch!

Can't actually comment on their product/service because they never showed up. When I called to ask about it, the rep yelled at me and hung up on me! I have dealt with some bad customer service over the years but that really topped the list.

Efficient
Great job
In and out with in an hour

Jeffrey Martinez was great .... He got the work done quickly and was super professional and engaging.

My parents called them for a quote arranged by Home Depot... my dad not knowing much about these thing he got a quote for 12000 dollars for a new ac system 14 seer 4 ton... that is unacceptable I called and got them Down to 8500 but after all that and doing my research my parents wayyyyyy over paid for that please get different quotes don’t just go for the first bid you get

Technician was knowledgeable and immediately explained the problem and solved it. He was friendly as well as professional.

Very experienced, and went the extra mile to make sure my drain was as clear as possible. Would definitely call them again if I need drain clearing service!

Paul came after regular hours and was very professional and explained all he did and what he suggested (a power surge protector)
He was very nice

The gentleman who came to our house was very professional and thorough! When he left, all of our questions were answered and we felt confident in our decision.

Foley the Tech was very Knowledgeable about the repairs needed & advised on me on the AC. Sal the installer installed the next day! Thanks again Guys for the Great Work!

Bryan explained in detail all that he was going to do. Then he went about doing it. After he explain how the thermostats worked. Brian was personable and I like very much how he presented the product

The technician was on time and very professional. Covered his shoes and wore a mask. Yeah!! Fixed our problem that left us very happy!

ARS Dallas Ft. Worth was very good. Technician David J. Was very helpful and in all my Air Conditioning needs. I am very happy and will use them again

The Best Experience I Ever Received! Very Professional and Cost Efficient. The Salesman, Edwin Walker was caring, knowledgeable and professional.

Jake came to do a service on my unit and explained everything to me. He was really nice and very professional. I highly recommend him.

Tino was great. Thoroughly explained my options and what was the minimum i needed and what was best to do. Took int consideration how l g i pan to be in home, age of equipment and gave recommendations to save money after.
Woukd highly recommend

Great service and extremely professional and responsive.

They may do good work--I don't know because they stood me up twice at the very end of the day.

James just installed a new kitchen faucet and disposal. Super job. We love James You can send him to our house anytime.

This was perhaps my 9th or 10th time that I have had a need for their services. They deal with my HVAC, which is why they came by to complete my Spring Checkup. They have also helped me several times with plumbing problems.The staff is great to work with from the lady making my appointment to the young man who came by to do the work. Very helpful, knowledgeable and concerned with satisfying my needs.They are the best.

We recently had ARS install a complete air conditioning system in our housethe guys were prompt clean and and knew what they were doing systems been working fine this morning upon walking out in my backyard we had an alarm going off I assumed it was for the air conditioning system I pulled the fuse on the out above the outside unit and the tone changed maybe it was all in the timing but the alarm had nothing to do with the air conditioning system still upon our request service tech showed up pointed out that the alarm had nothing to do with the system I bowed my head with embarrassment but it just goes to show they are prompt courteous and professional even when it's a simple mistake no charge glad I went with them

Paul did a very good job. He explained to me on how to keep up maintenance on the air filter and how to rinse out the unit on the outside. He was very professional and answered any questions I had.

Mr Mike Ganger was very professional about his work good attitude, strong ethics good customer service skills

They showed up when they said they would gave a call previous to arriving. The tech did a great job and was mindful of everything he came in contact with, he was very careful of everything.

Mr. Jon was very very patient and very informative. The worker was very friendly and clean. I would recommend ARS to my family and friends Thank you for all your help
Sarah and Joseph Johnson

Positive experience. Professional service excellent communication.

Blake was very professional and knowledgeable. He knew what he was doing. He gave me tips and all. He deserves all the stars.

I had a water heater leak and ARS Plumbing in Dallas said they will come between 12 and 5 pm. Unfortunately they showed up at about past 6 pm. They said I had to replace the water heater. Mr. Jimmie and Chuck replaced the water heater in an hour , so that was very good and fast , right? , they said I will have hot water in an hour, but unfortunately 2 hours after, there's still no hot water. Called the company ( ARS ), at 10:45 pm , they said they will call me back. I called them back Saturday morning at 7 am and they assure me that someone will come within 2 - 4 hours, NO ONE SHOWED UP. then they called and said that no one can come until 7 PM. FORTUNATELY SOMEONE SHOWED UP AT 9;45 PM. !!!!!!!I think they have to make sure that the water heater is working and should show the customer that it's really working. UNTIL NOW I DONT HAVE ANY HOT WATER!!!!!!! FOR 3 DAYS NOW.NOW THEY SAID IT'S ELECTRICAL ISSUE, AND NOW I HAVE TO WAIT FOR THE ELECTRICIAN FOR ANOTHER 2 DAYS. BUT IT WAS WORKING FINE BEFORE THEY PUT THE NEW UNIT.THE COMPANY ITSELF HAS POOR SERVICE. WILL NOT RECOMMEND.THEY WIL NOT LET YOU FIND ANOTHER COMPANY, BECAUSE THEY SAID THEY WILL BE THERE BUT THEY WON'T BE THERE.I THINK THEY MAKE YOU THE LAST CUSTOMER , IF YOU HAVE A CONTRACT WITH AMERICAN HOMESHIELD INSURANCE.I HATE IT WHEN THEY PROMISE YOU THE TIME THEY WILL COME BUT THEY DON'T COME ON TIME.Nothing against Jimmie and Chuck , but, I think they should have let me know really if the WATER HEATER is really working PROPERLY. THEY WE COULD HAVE FIX THE ISSUE RIGHT AWAY.VERY FRUSTRATED CUSTOMER!!!!!!!!