Bethany Beckham

11 months ago

I was looking for a reputable electrician to install my new custom chandelier and Milestone was the best choice and investment. They did an amazing job, even did an electrical inspection and provided insight into my electrical panel. Since I have a new build and under warranty I contacted my builder to correct an issue they discovered. I'd definitely recommend them again.

Lynne Lowder

3 months ago

Scott was amazing. So thorough. He shared that Milestone is a family-owned business (which is really wonderful). He reviewed the service plans that Milestone offers and the charities Milestone supports. He gave me a fair price for the work I needed done. I'm very happy with the company and trust them.

Chad Hanna

2 months ago

The tech gave me a time frame of 8 to noon.. for the first time , he showed up right at 8 , no waiting around all day waiting for them to show up. From the time that he arrived here until he left my driveway 100% professionalism . Complete respect all the way around. Once he finished , he explained everything he seen and done as well as a few recommendations without being overbearing. At the completion of the job , like any other company he had a few maintenance packages that they offer but even then he didn’t overwhelm me nor was he pushy.. very pleasant . Although they may be a little bit on the pricey side this is one of those time that you get what you pay for .. Dustin is an excellent service tech and also an outstanding representative for the company.

Lila Hart

2 months ago

Thank you to Zane Larmen & Jordan who came out today to work on my HVAC system. They did a wonderful job cleaning and making sure everything was working properly. They answered all my questions as well. My husband and I are new home owners, very grateful we found Milestone to help with all our home upkeep needs. Definitely will continue to use Milestone, they have the most professional, kind and knowledgeable people working for them like Zane & Jordan!

S G

7 months ago

I think most electricians would have given up, not Emily. A little brain storming, on what began as a challenging chandelier installation, with a never give up attitude and boom awesome entryway lighting.

Andrea Sarnoff

6 months ago

Corey Walker installed a great new water filtration unit to my facet that in place of the one previously installed by another plumber at Milestone which was designed for an outside refrigerator. He installed the drinking water spout that I had originally ordered at no cost to me.He helped me avoid going through lots of red tape to get this issue resolved correctly.Corey arrived on time and had the work done very professionally.He is an asset to your company. He is the experienced and extremely knowledgeable in his field.I will always ask for him if I need any further help with plumbing. A genuinely good person.I highly recommend him.

Jim Racco

3 months ago

I was looking for an electrician to repair a fluorescent light fixture in my garage that would not turn on. I searched and found Milestone. From the initial call to Scott Clark’s repair the service was excellent. I now have a bright sunny garage. Scott also took the time to discuss some other concerns of mine. My house is older. He was certified, knowledgeable, friendly and responsive. Thanks Milestone and especially Scott for the great job.

Mike

6 months ago

Noah was very helpful and friendly. He took the time to troubleshoot the situation properly and offer solutions while helping us understand why certain issues were happening. Highly recommend!

Beth Wright

6 months ago

I have used Milestone for years and I am still a very happy customer. It is people like Zachary Zajdl who make the company a great one. I had Milestone out today to do AC duct and plenum sanitizing and cleaning. At my last AC/Heat checkup, mold was found in the plenum. The manager came out prior to today to go over my options and was very honest with me. Due to the age of my house and how the duct work is run, changing out the plenum would have meant cutting into drywall. He told me the ductwork and plenum looked in good shape, so they could rectify the issue with cleaning and sanitizing and installing a UV light. Zachary and his helper arrived on time and got the work done in a little over 3 hours. They made sure everything was covered in plastic prior to beginning the cleaning and the whole house was clean when they left. They were helpful and patient as I watched over their shoulders from time to time. :). Thank you for a job well done.

Jason Bellamy

a month ago

Two old blown breaker panels, replaced with code compliant main and sub panel, dedicated outside shutoff, whole house surge protector, circuit mini-split direct wiring in 8 hours? Yeah they did that. Clint and Seth are absolutely unbelievable. Customer for life. We have old AC units and water heaters that need replacing, first call? Milestone

Daniel Fontes

3 weeks ago

Eric Martinez and the installers were awesome! They kept our home clean during the install process. Eric, went above and beyond to make sure we were taken care of did a great job selling the value and guarantee of a worry-free experience should something happen to the A/C. While not the cheapest option we looked into, I felt Milestone offered the best value and total cost of ownership. The security they offer and customer service gave me peace of mind. I would highly recommend Milestone if you need a new A/C System installed.

Willie Northern

5 months ago

I would highly encourage anyone and everyone to call Mile Stone plumbing for all their needs. I called Milestone yesterday to inquire about fixing a leaking toilet that caused damage to my ceiling. I spoke with Dylan and he was able to assign a plumber to my home . Dylan had great customer skills and was pleasant to talk to . Milestone called me 45 minutes prior to the technician coming to my home . Matt was the plumber and he assessed the damages . Matt was very professional, polite, knowledgeable, and did a great job with fixing my problem. Matt was awesome . Matt fixed the plumbing issue quickly and was able to assign someone to come fix the small hole in the ceiling. I enjoyed the professional and the attention to detail. This is truly the best experience I’ve encountered in a long time when it comes to plumbing.

Dean Bunnell

2 months ago

Had a storm take out my power line feeding the house. Called Milestone and they were “Johnny-on-the-spot!” An electrician came out and assessed the situation, had all the answers for my home owners insurance adjuster and got them to pay almost INSTANTLY! They upgraded my electric service, installed smoke and Co2 detectors, brought EVERYTHING up to code and were in and out inside of 8 hours. These guys are THEE BEST!!! Highly recommended! They will take care of you! And really do fix it in a flash!!!

Carrie Hemminger

2 months ago

Today we had a RM1 germicidal light installed into our H/VAC system. Fabian, our technician, took the time to answer all of my family’s questions and concerns. We appreciated his insight and professionalism. He made sure to be super respectful of my property by laying down all tarps and boots to protect the flooring while transporting tools and supplies. I appreciated he and his manager honoring a discount card and a previous payment agreement. Everything was on the up and up and I highly recommend Milestone for your H/VAC needs.

Matt Hawkes

2 months ago

Corey was great and got my outlet installed in a very hard to reach place. I don’t know how he did it but it was done in an hour and done well. So happy I called Milestone

Brandy Moore

2 weeks ago

This company has the attitude that the consumer comes first. my technician Mario was absolutely wonderful, and even with the problem being a city issue, they fully documented it so I can have it resolved. The level of customer service he display was amazing and the company is blessed to have him. The amazing part about this company is that when it really came down to it the price Did not outweigh their willingness to solve my issue. His supervisor was just is kind and personable as he was so thank you guys I will be referring people to you all so I will be using your services again great job.

josh collinsworth

6 months ago

Great service. Adam specifically has worked on multiple projects at my house. Good quality of work. Slightly more expensive than other plumbers but well worth it knowing the work was done right and has a good warranty. On time for every call and work was done quickly. Will use again for any plumbing needs.

Lorei

5 months ago

I had a limited time frame for them to get the work done and very kindly they worked with me to make it happen. Thomas Sparks was my technician. He is pet friendly, quiet and efficient. I'm so glad Milestone sent Thomas to work here. I'm very pleased with getting this done and look forward to them coming back in the spring. Thanks Thomas...five stars!

Grace Whalen

6 months ago

We had several outlets no longer working. We used Milestone electric and our service tech Dan Lynn did an excellent job. He was efficient, professional, and courteous.We also had service tech Brian Mount come out and give an estimate on several options for how to get hot water to our Master bathroom faster. Brian was knowledgeable and thorough in explaining our options. He was courteous and enjoyable to talk with.Milestone Electric was stellar when it came to communication. When I called, someone professional and knowledgeable answered the phone and answered my questions. When it came to arrival times, we got both a phone call and text reminders as well as a phone call and text alerts that the tech was 20-30 away, which was was very helpful.We would use Milestone again for future needs without hesitation.

Mary Hawkins

6 months ago

Great Customer Service. On time and responsive. Gave them detailed list of needed repairs for my home. They did an inspection as requested for leaks and drain clogs. They did the necessary work for the drain clog and then went on to do the other repairs I requested. Both of the repairmen were very knowledgeable. Answered all my questions and concerns in a friendly manner. Pleased with all the work. I think the plumping service was of good quality and a good value. They were on time and cleaned up very well after themselves. Cannot say enough good things about Milestone!

michelle oliveira

4 months ago

Always pleased with Milestone and their technicians. I appreciated the call ahead letting me know that our technician was on the way and grateful he was early. Jamison was very professional and completed the A/C maintenance check as quickly and throughly as possible. He was helpful with the videos he took of the unit, where potential problems were, best solutions moving forward and addressed my questions.

Cody James

5 months ago

Great experience working with Francisco, he came out to provide a deeper diagnosis of our sewer drainage pipe. He explained what he found, discussed the service need to fix the issue (tree roots in pipe) and scheduled the repair team to come in and perform the work next day. The next day the technician, Saw, came out and had the entire repair completed and area cleaned up within a few hours. So within 4 days we had our issue diagnosed and completely repair… Very happy with the service here.

tia coffin

6 months ago

These guys were awesome. I’d recommend them to anyone. They came to replace my garbage disposal (it was leaking and on its last leg) and replaced it in just a few minutes. They had also noticed that the dishwasher tube was also causing a leak and told me how to fix it since it was something really easy to do. I told them I’d handle it later and paid for the disposal and they left. A few minutes later they were back to fix the dishwasher tube. That was just the most considerate thing! I really appreciate their professionalism and can see how they remain the best in the business. Thank you!!

Lisa

2 weeks ago

Milestone came to check my a/c iuits today. The guys were not expecting such a large job, but Ir and Zane took on the job and before I new it 2 more guys came. They were ALL very professional, knowledgeable and friendly. They worked diligently until all the units were inspected. Then very professionally showed me what may need work in the future. I was so impressed. I will definitely call them again! Thanks guys!

Jason Clark

3 months ago

John was great. Very professional and thorough. He took many pictures and a video showing what he did. Milestone can be a little pricey compared to other companies but their quality of service is second to no one. Period. I highly recommend both Milestone and John

Gayle Wheeler

2 months ago

I wish I could give more than 5 stars. I am very pleased with the quality service received today from Juan Velazquez (plumbing) and Justin Monte (electrical). I was quoted a fair price to replace toilet parts, fix garbage disposal, install new outlets and a light fixture in our garage. I was so impressed with their service and professionalism that I signed up for the monthly service program.

Katherine Moore

5 months ago

I have used Milestone 3 times in the past year. Each time, their technicians have been courteous and knowledgeable. They even put me on a maintenance program that you pay approximately $20 per month and you get routine maintenance on all your systems at no charge and 15% off anything they need to do. I was very skeptical about this maintenance program, but they had someone call me and explain the value in more detail, which caused me to change my mind. On the first appointment to do a check and maintenance on my AC system, I was told about the things that needed to be done and it ultimately cost about $5,000. I let them go the work. The second time they came was to check my electrical system. This was a very concerning visit, as the technician pointed out all the issues and quoted me $26,000 to completely redo my electrical system in my house. At the very least, they told me I needed to spend at least $1,000 for protection. I cancelled my contract after this as I had another electrician look at it and quoted me a third of their price. Also, the gadget they had put in my AC that was supposed to save me money did not work as promised. My electric bills were higher this summer. I still had another appointment with them that I had forgotten about to check my heating system. Once again, it needed a new motor, which was going to cost over $2,000, or I could just get it repaired for $600, but this would be just a short-term fix as it would still need to be replaced later. Milestone has a great system and great people working for them. But, they have built this system by charging as much on each visit as they can to keep it going. Unfortunately, I won’t be using them again.

Rhonda Brimmer Austin

5 months ago

I had two opportunities to work with Milestone’s service representative this week. First, Jacob Starr replaced our thermostat and helped set up the system on my phone. Jacob was also Knowledgeable regarding heating and air flow concerns we were having and explained the issue and helped problem solve.Noah Daniels then replaced a breaker the following day. I was very impressed with both their knowledge, professionalism, and their ability to connect on a personal level to me as a customer. I was extremely impressed with these young men and will certainly rely on Milestone for my home service needs in the future.

Danielle Hasting

5 months ago

Ronnie was exceptional and extremely thorough with going over the system in our new house. He also helped us to understand the sizing difference between the 20x20x5 filters marketed by different companies. It says a depth 5 on the package but the filter could actually be a 4 3/8 or a 4 7/8. He made sure to measure each space on the 4 units to let us know what each unit needed. The other service just said 20x20x5. No question was a waste of his time and he was super friendly and polite during his service call. He was super efficient and wasted no time getting tasks completed. We greatly appreciate him and the Milestone team being our go to professionals.

DeShaun Jordan

a week ago

I was very impressed throughout the whole process from Harrison walking me through scheduling and what to expect to Blair Huffman completing the job. Harrison was very professional and concerned about helping me get my AC unit working again as soon as possible. Appreciated that.Blair Huffman did an amazing job. He diagnosed my issue, and repaired it in a timely manner and in made recommendations to prevent future issues down the road. Appreciated he professionalism and thoughtfulness. Highly recommend this company for your HVAC needs and other services they provide.

Bruce W

a month ago

Tried using them for the 2nd time. My mistake. They came by to troubleshoot and repair my system, but ended up causing a new problem and didn't even put the system back together properly. They wanted to sell me an entirely new HVAC system for $15-$24k. Quotes from others are $8-$10k. They wanted $2k to replace the folding ladder to the garage. I bought the parts for $280. $1700 for labor? No way. I will never use them again. Broke the cover over the wires to the fan motor. Caused an electrical arc on the power connection to the fan motor (the fan was working until they took everything apart to inspect).UPDATE - Milestone has reimbursed me for their service charge and the repair done by another contractor. Milestone's Customer Relations managers were very prompt to respond and to resolve the issue. 5 Stars for their customer relations team.

Amanda Cerecedez

3 months ago

Milestone came out to correct a lot of electrical work that two other companies could not complete. Tyler Spears came out and hooked me up with a great deal on Friday and scheduled the work to be complete on Monday. He also helped me get financing for the project same day. He’s great and would recommend requesting him specifically!

Rama Singh

3 weeks ago

The service is always great. Their technicians are always professional and get the work done well. Jonathan Hebert was the technician who has done work with us in past and did it today again. He did an awesome job and was very good with explaining and fixing the circuit trip. I have also booked an AC appointment with them in couple of days to evaluate. Thanks Jonathan!

Quanitra Thurston

5 months ago

Chris Marshall came to provide maintenance service on my plumbing throughout my home. Chris and another gentleman were both polite and respectful. They gave me a run down of everything they’d plan to service before doing it. When complete, they sat me down and Chris explained everything he serviced. He broke down the prices and provided a list of issues, based on a combination of, order of importance and things that were important to me. I actually really appreciate that because it showed he listen to my concerns, but also provided me what was necessary. Chris was very knowledgeable and helpful and I appreciated his thorough explanation.

Christopher Coffer

3 months ago

Mason did a phenomenal job clearly illustrating the issues being addressed, and provided several plausible fixes, as well as what he recommended. He went above and beyond to calculate the best price points, and exhibited clear communication and transparency throughout the whole process. This has been the best technician I've experienced so far through milestone, and that's setting a high bar.

Chelsi Graham

6 months ago

Zane is amazing at his job! He even made a video showing things he saw while inspecting our air conditioner so we could see it too. Really helped to understand our system better and the extra time that took is very much appreciated. We feel confident having milestone in our corner for many years to come. Thanks Zane!

Carrie Rodgers

2 months ago

Worked with Dillon Ashton and he was empathetic and understanding with my situation. He did everything he could to make sure it was a good customer experience. I’d definitely recommend working with Milestone again knowing they have people like Dillon working for them. Same day hot water heater replacement and it’s 4 stores up in the attic so not easy …

jody calabrese

6 months ago

Brandon showed up on time and was very professional. He explained everything that needed to be done. Thank goodness he was able to repair the outside faucet without removing bricks and drywall. And the price was a little bit less then discussed and the repair was done in no time. Great work!

Tracey Bear

6 months ago

Wow! Scott was simply amazing!! The whole experience with Milestone was great! We had water leaking from a chandelier in the kitchen.Scott arrived right on time, he listened patiently while I described our issues, then did all kinds of checks and crawled in the attic and found a dangerous exposed wire connection, which he immediately took care of after explaining it to me.He was so wonderful about taking time to explain everything. In the end he fixed all of our issues and we set up service for later as well. ?? thanks Scott and Milestone.

Steve Mallon

6 months ago

Thank you Marcus Lynch with Milestone Heating. Marcus has a great personality and knows exactly what he is doing. He showed me what was wrong with our unit and fixed it in a very timely manner. I recommend Milestone for any work needed on a heater A/C home unit. We have also used them for electrical work and they are great at that also.Thanks again Marcus & Milestone.

Raymond Velasco

a month ago

Rafael Gonzales was my technician and he performed my annual, springtime A/C checkup which include drain line check-up and cleaning. He was extremely thorough, efficient, professional and courteous. At the end of the checkup he provided me with detailed photos of what he observed and recommendations for future follow-up. I wholeheartedly recommend Rafael to anyone who needs A/C work done. Good job!

Liza Wallace

2 months ago

Ralph came out today to do the seasonal maintenance on our AC units. He was awesome, showed me all the pieces, explained what everything meant, how to fix it, when I HAVE to fix it, and never appeared to be talking down to me. I really appreciated his kindness and professionalism! Thanks Ralph for a great job today- I hope you will come back to us again!

Dara Cormany

2 weeks ago

Joshua was super respectful and knowledgeable. He went above and beyond for us and I am thankful. He installed a water line for our refrigerator and new faucets in the guest shower.

Cynthia Garcia

3 months ago

It was time to install a new heating and air system. Milestone made our investment decision a positive one. ALL of their employees from customer service to maintenance to installers are honest, knowledgeable and professional. Mario and Joe Silva, brothers, did our installation and are professional, on-time, knowledgeable and did an outstanding job. It was a huge job, inside and outside and are thorough and did a very clean job, clearing the attic of all debris and fiberglass and wear footie covers to not track fiberglass in the house. Milestone may cost just a wee bit more than other AC-HEATING companies BUT we experience world-class service from them at every level!! We are very pleased and are confident we chose the BEST. So worth our investment!!

Kelley Box

5 months ago

Joseph Yarnall was awesome! Very knowledgeable and informative about what he was doing. He installed a plug for our new freezer. Rewired for new smoke alarms and installed a surge. He was very proficient and timely, I did not hesitate to sign up on a membership after seeing how Milestone has such quality people working for them. Thanks Joseph!

Jean Smith

4 months ago

Michael and his assistant, Emily, were very helpful and professional. They introduced themselves and answered all my questions, even making suggestions. I appreciated Michael making an appointment for my garage even as he was leaving. They represented Milestone Electric in a professional way that helped me trust the company and all they do. Now I have a one stop shop instead of rummaging through files looking for contact information. The Milestone Advantage will offer me less worry and hopefully save money!Jean Kennedy Smith12-17-22

rozella harris

3 weeks ago

I noticed that I did not have power in one of my rooms so I checked the second rooms due to both shares the same surge and half of that room was also affected. Immediately called and was provided with great information to assist me to my decision. Same day service is always awesome! The team arrived and also provided upfront information of what could or would occur. Thanks for fixing the issue ! You guys are awesome!

Billie Marshall

2 weeks ago

Adam Arredondo came out to do a Plumbing Inspection. He was very thorough and knowledgeable about what he had to tell us about our plumbing needs. He was also very friendly and kind. He was able to give us a quote for the work. He will be coming out with his crew to do some work for us on 5/15/23. Looking forward to them being here. Milestone has taken care of our needs for years and we have never been disappointed. They are the one we call on. Thanks for your help!

Cynthia Garcia

7 months ago

Emily and her trainee did a great job figuring out how to install a chandelier fixture that stumped our handy man. We thought we had an electrical issue, hence the call to Milestone. They found a solution and were able to help get the fixture installed fairly quickly! Thank you ladies!

Jen Rivero

6 months ago

Wayne was very helpful and professional. I really appreciated how before we did the safety walkthrough, he told me how long he has been doing electrical work and how long he has been with this specific company. I was reassured that this is someone who knows what he’s doing.He was thorough and explained what he was doing and what that meant. With the many electrical update options he gave me, I felt like I was in good hands. Thank you, Wayne!

Susan Nation

a month ago

Sammy was incredible! We recently purchased a home and have had issues, leaving me feeling unsafe and with many questions about what needed to be done. Sammy was very thorough, patient, answered all questions and had great suggestions and many options through Milestone. We will be using Milestone for many services and many years to upgrade and maintain our home! Thank you for an incredible experience and fabulous assistance!

Mike Grilz

5 months ago

My technician arrived ahead of scheduled time which was great given I had a furnace not working and it was 9 degrees outside. Not only did he resolve my issue, he also took the time to show and explain how my issue was caused. As a DIY type person I really appreciate when a technician takes the time to fix my problem while educating me at the same time. Bravo.

Viola Chapa

5 months ago

I am so happy with the work Milestone did for my home. They waived all fees, & the tech was very professional & caring I had previous bad experience with another company & Milestone helped me so much getting my heater back to working in this frigid cold weather. I no longer have to worry about turning & using portable heaters scared that they could catch on fire. Thank you, so much Milestone. Thank you, for letting my family have a good warm Xmas.

Robert Dupuy

3 months ago

Jose did a great job. He arrived on time and worked diligently for about 3 hours assessing our two Elite HVAC units. He was very detailed . He did a good job helping me understand what he discovered and my options for addressing the issues.
Bob D.

Molly Kelley

3 weeks ago

Jared did an excellent job of repairing my toilet - not only did he provide a range of options and price points but then quickly did the repair and showed me what he did. I also had a question about a second toilet in the home which he answered at no charge. Excellent manners and service. This is why I love Milestone.

Annie Phelan

3 weeks ago

Jonathan was so thorough, polite and professional. He identified the issue we were having and preformed a detailed inspection of our water heaters. He really explained everything very well - I would ask for him specifically next time he was so great.

Marlan Hardie

a year ago

@Nic Barnes was FANTASTIC! He was patient and very informative. Michael listened to what I wanted and then made it happen! Many thanks Mr.Barnes! Service like this is why I have been a customer of Milestone for sooo long and will continue!

Darryl Gordon

2 months ago

Brandon was the most impressive, and knowledgeable company employee that has been here. I have owned this house since 1981 .normally always fixed it myself.I have worked for JW MARRIOTT FOR 25 YEARS. HE was on time, professional and truly a great asset for your company. It took him minutes to diagnose and if I had all the money needed there is no doubt in my mind he would have fixed it.The pandemic put a lot of good people out of the game. He was able to explain the problem in such a way that the woman staying there was able to understand what was wrong. So from know own we will be using Milestone. My wife recently was taken by breast cancer, that's the only reason we did not have the extra money to fix it. We won't be calling anyone, because Milestone can fix it in a flash. If I had to rank their my experience with Brandon ,,between1 to 10 1 being the lowest,we both agree we would give him a 12 . In my opinion he is a great asset for what ever company he worked for. DG..thank you all

Kathy White

a month ago

Very quick response to our slab leak! Josh gave us an accurate quote and clear explanation of service needed. Milestone crew even came late in the afternoon and stayed late to finish pipe repair. CJ and Chad were great to work with and we were most appreciative of their efforts to get our repairs completed! Highly recommend Milestone and their crew.

Sandi Deveau

a month ago

From point of contact to complication of services, office staff & electricians provided over & beyond what’s expected customer service. Nathan & Logan & team are to commended. The team arrived on time, communicated re: exactly what services would be, how long it would all take & actually finished ahead of schedule. Their work ethic’s were quite impressive. We are more than pleased with services provided!!

Susan Kromer

3 months ago

I cannot say enough good things about the three technicians that came out to our house to install our heating and air conditioning system. They came in got right to work. They work diligently were polite and easy going. Thank you so much for all the hard work.

Adam Turner

3 months ago

I scheduled an appointment for two outdoor faucet replacements using their text scheduling option, and it worked great. Their follow up customer service call was professional and timely. Brian, my technician, called me right when they said he would, he showed up when he said he would, and successfully completed everything he said he would- AND all within the dispatch window. He was professional, listened to my concerns, thoroughly explained what he needed to do and what could go wrong during the process (things outside of anyone’s control). Fortunately for me, all went well. I would definitely recommend their services, and I will be using them in the future since now I know they offer other services.

Chris Fields

3 months ago

Used Milestone for help with a breaker tripping issue. Noah D. Came out and was very professional and knowledgeable. He set up a solution quickly and got to work! I’m very happy with their service.

Dusti Calander

3 months ago

Tyler Spears came out to our home by a recommendation from our neighbor. We were only expecting a quote on some work but when he said he could do it the same day we were thrilled. He stayed until dark and the job was completed. Highly recommend using Tyler Spears again. Any needs we have in the future we’ll definitely call him without question.

Kancho Choro

2 months ago

Milestone team of Dan, Danny and Caleb provided excellent professional service today. They resolved my two year old electrical issue with outlets/GFCI and repaired breaker panel.The price was reasonable as well. I now know why milestone gets high ratings!

Eric Sims

a month ago

Nick Campbell was AWESOME. I called A1 first since they answered their phone first but had Milestone give me a quote a few days later and wow. Saved me over $1000. I did have to wait about 3 weeks without AC because of a part and no rush shipping available but luckily it wasn’t too hot out. Overall Nick made the experience top notch and I’ll keep requesting his services.

Norris Payne

5 months ago

Great service. Very professional. Jose Torres was TOTALLY AMAZING! Our water pipe sprang a leak in the cold weather and we had no water for Christmas Eve or Christmas day. We thought it would take days before anyone could fix the leak which flooded our first story while we were away for 2 hours on Christmas eve. However, Milestone and Josue Torres came to the rescue the day after Christmas and he repaired the leak in a very timely, professional, and kind way. We were so blessed to have him come so quickly and do such a great job! We would love to use him ANYTIME in the future if we need a plumber.

Whitney Tyson

2 months ago

Carlos campuzano was great! He took his time and explained everything. Clean install and he was nice to my dog!

Elnora Holland

2 weeks ago

Representative was on time. He was polite, cordial, and professional. Knowledgeable in his assessment of the issue. He presented pros and cons of the issue. He was forthcoming with his inspection and offered alternatives to the issue. I felt comfortable in his presence and not feeling pressured to make a decision on the repair needed done. Look forward to him completing the job.

Joan Brasier

3 months ago

Logan Henson first met with me on a late afternoon to discuss and troubleshoot my electrical problems I had called about. After making a few fixes, he determined it would be best to return with an extra team member to complete the work in a timely fashion. He and Jeff Pennington returned punctually on the time we set and asked if I had any questions before they began. As earlier discussed, because some of the repairs were more extensive than first thought in a few areas, Logan made sure I was in agreement with any changes made in the cost to repair before doing so. I appreciated the time he took to make sure I was updated throughout the project.Both young men did a great job troubleshooting and repairing several electrical issues that were interconnected as well as making sure my townhome was in compliance with safety code. Each man was very professional and Logan made sure to walk me through all work when it was completed. I joined Milestone’s monthly savings plan and will call on them in the future for all my electrical needs.Please give Logan Henson and Jeff Pennington gold stars for their hard work.

Judy Jacobs

5 months ago

His truck caught and broke Christmas lights in my tree. He notified me, reported it to customer relations and assured me they'd make it right. He was upfront, courteous and professional. He provided me his name and contact information. I received a call from customer relations within an hour. That same afternoon, he was at my house with new lights in hand. He replaced the lights in the tree and was very patiently waiting when we had an unexpected emergency situation. I could not have been more please! I have never used Milestone in the past but most certainly will in the future!

Mark Hermanson

5 months ago

Needed to have kitchen florescent lights fixed. Were replaced with LED lights. Also had 2 light switches changed so Alexa could control. Jesse was professional, cleaned up when he finished and was very polite. I'm very happy with the service received.

JAY Goza

4 months ago

No did a heating system checkup for me and prioritized the issues he found, with prices. There was no pressure to repair any of the issues since the system was still functioning. I feel I received an honest assessment and he had pictures and videos of his inspection. I was very pleased with the results.

Rhonda Bayoud-Snyder

4 months ago

I was very pleased with Roland’s work. He reviewed the pricing and clearly explained the work to be done and options. While we are still prioritizing and have some decisions to make, he was able to quickly take care of one of the items on our list. Roland was pleasant and professional.

Paul Williamson

3 months ago

Replacement HVAC system.New heat pump outside and new air handler in the attic. Professionally done with two guys who knew their trade! No cussing, no music, no trashing my house. They put drop clothes over my carpeted stairs and wore booties to cover their shoes. Very respectful to my wife and me.I used them to install some electrical work a couple months back and those two guys did an excellent job as well. I highly recommend Milestone!!

Kindra Howell

a month ago

So far so good. From the first point of contact with the office to when Dillon showed up. Straight to the point. No BS. Which everyone loves! Then Jerry and his helper (not sure I got his name) showed up.... knowledgeable, personable. Got the job done! And they were totally cool with my 2 year old all up in their workspace. Much appreciated! They were all awesome!

Ashanti M

4 months ago

Favian did a fantastic job. He showed up with his apprentice Angel. Walked me through the whole process and helped me understand everything he was checking. Made recommendations and even left me a quote when requested. No pressure to make a sale and he was definitely knowledgeable. I would definitely be using Milestone again

Charles C Ogden Jr

3 months ago

We have used Milestone for our HVAC and electrical work for several years, and they are always prompt, efficient and courteous. Logan was no exception. He and his associate came first thing this morning and took care of our needs in a very professional, friendly manner. We highly recommend Logan and Milestone.

M Waring

6 months ago

Jonathan A. was professional and friendly. He repaired our garbage disposal clog and even cleaned up after! He did a drain check to all our sinks and showers, and cleared a slow shower drain, so we were very pleased to have a future problem caught early!We have only great things to say about our experience with Milestone!It’s very comforting to know we have a solution if a home problem arises, and it’s only a phone call away!!

Beth Gionta

3 months ago

Willie was very understanding, thorough and nice. He laid out finance options and the items in order or precedence. I have an older home so there were more than a couple of issues! Definitely recommend.

Ben Dunlap

4 months ago

These guys are spot on and very professional. Great follow ups, timely and are subject matter experts in their field. Joseph was very friendly and very efficient. He cleaned up everything after the job as if nothing ever happened. I'll definitely use them for other services in the future.

Morris Barksdale

3 months ago

This young man simplified Excellence which I was very impressed with his performance. I really enjoyed the video he created detailing the issues with one of my AC units and broke down the cost to repair it. Very impressed with him and I will certainly continue to do business with Milestone Electric, Air & Plumbing.

PoodleMom2015

2 months ago

Fantastic customer service! On time, they even called ahead of time to let me know when the electrician was 20 min away. Devon (electrician) explained the problem in detail, answered all of my questions, and gave me multiple choices with different pricing so I could decide what worked for my budget. I was very impressed with how professional he was. Highly recommend this company.

Mark Barthen

5 months ago

We had milestone come out for some miscellaneous electrical work and a follow-up service. In both instances they were on-time and handled exactly what needed to be done quickly and professionally. Will definitely use again for future projects.

Greg Gorman

5 months ago

Had them out to help debug a tripping breaker for our backyard circuit. The guys who showed up were impeccably dressed, polite, very smart and well mannered. They attacked the problem and tracked down the issue quickly and provided an estimate to completely finish the job. Along the way we got to hang out in our basement with them while the tornado sirens rang out! Great gentlemen and efficient workers. Highly recommend them.

Ralphie

4 months ago

Had the best experience with Milestone and Mr. Velazquez as our assigned plumber. Had a pipe burst as a result of the freeze last week. He was very calm and collected, easy to talk to and explained everything clearly. He was very patient and didn’t mind us asking questions or going out of his way to show me things or bring things to our attention. If possible we’d request him for all of our maintenance needs in the future. Milestone as a whole were very prompt and responsive despite the fact they were swamped by others with the same issues all over the metroplex.

Mary Cates

3 months ago

Grant Hunter and Colton Cook arrived on time and were very courteous. Grant and Cook did an excellent job and were very patient. They completed their job in the time they said they would, and even did a couple of extra things, which I appreciated. I would highly recommend this duo to other homeowners!

Cora Loyd

5 months ago

Brandon and Chandler provided excellent service for our plumbing work. They knew their stuff and were straight forward and kind. We have used Milestone for several services and this was the best experience we have had.

John Brown

3 months ago

Extremely prompt and courteous service. The under slab water leak was repaired the next day in about 3 hour. I was given several repair choices and I selected the one that took care of our immediate problem. Everything was cleaned up when the job was completed. A great company to do business with.

DD Flynn

4 months ago

James was so polite and professional. I asked him questions and he was extremely knowledgeable and explained in detail (which I absolutely loved!) He fixed our broken faucet in minutes and told us the life of the parts. Would use them again!

Janet Jepsen

a month ago

Zaul Hernandez provided excellent customer service today. Not only did he take care of my air conditioning needs, but got me lined up with Milestone plumbing department to make appointment for water heater replacement. Thank you for your professional service.

Robert Pena

2 months ago

Jonathan Herbert, with Milestone electric, came out to check on a repair that was done previously. He was thorough with his work and replaced a couple outside outlets and replaced the plastic covers. He identified the issue, explained common causes and recommended solutions. Great service!

Monica Sabatucci

2 weeks ago

Jon came by to install an outlet and helped ground my electric line during a hot water heater install. He offered to clean up the mess another plumbing company left and made every effort to provide exactly what I needed.Perry came by a week later to do an ac tune up and gave amazing service. He made some recommendations and even gave me some hot tips on manufacturer warranty. I appreciate him so much for hearing me after I mentioned I had just replaced a water heater. There was no pressure whatsoever to make any purchases and I feel more empowered after his visit.

Corwin & Angela Stone

4 months ago

So this holiday season my home decided it wanted some gifts also. Milestone sent out some amazing guys to help us with a gas leak, electrical outlets not working and a hot water problem. The crew was great. They even came back to hel us with the smallest issues for the following two days just to make sure we had everything we needed.

Christian Gaddis

4 weeks ago

Milestone contacted me about an expiring tune up voucher. That was courteous in itself, but then they sent Scott out for the inspection and he was a delight! Very professional and honest with plenty of experience that showed in the way he talked about his trade. We appreciate his insight and service! When we do need a repair, we'll be sure to consider Milestone first!

Joe Blanco

a week ago

our technicians were punctual and very professional. They gave us several options and explained in-depth what we needed and why. Then install team worked diligently and cleaned up very thoroughly.They should be commended for representing their company in such a positive light.I’m a milestone fan now

Chad Powell

a month ago

Marcus at Milestone was very helpful and friendly, professional and on time. He made me aware of things that needed attention to help the A/C run more optimally. Also made us aware of something didn’t need immediate attention but will need replacing in the near future.

Abc Def

2 months ago

I needed several electrical things done so I was very worried about the cost and what it would take to fix them. One included having power for my pool lights moved to a different location. Tyler and his partner were very professional and reassured me they could fix everything. The cost was reasonable and no pressure to have anything extra done. It was super easy to get an appointment as well. Definitely recommend Milestone.

Divya Anand

a week ago

Colton and Emily came out for a call and there happened a HUGE Cottonmouth snake that was in front of our home. As soon as we mentioned it they sprang into action and handled it for us. Needless to say the customer service, efficiency, and professionalism was above anything we expected.They walked our entire property and provided a thorough safety inspection for the electricity, smoke detectors, etc. We were provided the best quote for all of our needs.We will definitely use Milestone again and highly recommend them to anyone looking for amazing service and a high quality experience.

E P

2 months ago

Great experience! Kyler was very knowledgeable and personable. Did not feel pressured to decide what I wanted to do, he gave quotes for different options. He was very prompt arriving and took his time to go over all my options.

Jae Lee

2 months ago

Mario Cabrera came out on a Sunday to clean our pipes as we had 2 toilets clogged simultaneously. We had several guests and a 10 week old baby in the house so we had to get the toilets fixed ASAP. He came to our rescue blazing fast! Toilets are not the greatest seats in the house but an essential one for sure.After an evaluation of our piping system (an old system built in the 70s using cast iron), he explained the problem to us in a clear and concise manner. We knew exactly what he needed to do to fix the problem and how much everything would cost. Given it was on a Sunday and an emergency, we thought the pricing was fair.Overall, we were very pleased with Mario and will work with him again in the future. Hopefully not anytime soon. Great work!

Melissa Kubisch

4 months ago

We had Jonathan, from Milestone replace our ground rod. Jonathan did a great job. Everything was explained and cost was already predetermined by Milestone. All the equipment needed was already in the tech van. We have used Milestone for years and we are very happy with the quality of their technicians.

Shay T

3 months ago

Miguel was VERY professional, kind and VERY KNOWLEDGABLE about his profession!!! I enjoyed talking with him and learning a few things that I had no idea about. He went over everything with me THOROUGHLY! It’s VERY RARE today that you can find the GREAT Customer Svc that he extended to me! I’m VERY THANKFUL for Miguel and The Family @ Milestone Electric! ?? I recommend their services to anyone and I’ve also spread the word to others about how precise they are! ??

Avery Gilbert

5 months ago

Cory is the best. He was very knowledgeable. He was personable. Very professional. He represented Milestone in a very positive way. To be honest if I ever had to call Milestone again. I would want a rep like Cory. He's a keeper. Thanks Milestone

Lynn Totterdale

2 months ago

Jonathan Hebert was the service technician for the electrical work we had performed at our home. He kept us updated on his arrival time and did an excellent job. He was professional, took time to hear about our issue and performed the electrical work in a timely manner, leaving no mess behind, I highly recommend Milestone and Jonathan Hebert.

Jennifer Whiffin

3 months ago

Tyler was great. He was very professional, knowledgeable, and honest. It’s hard to find someone who follows through and does the job right these days, so having him as our electrician is a breath of fresh air.

James Davis

a month ago

Scott was patient, used explanations that we could understand and gave us options. Scott’s overall positive character was evident.
Jim Davis

John Grierson

2 months ago

The service from Blaire Hoffman and Miguel Ramirez was absolutely great. They were courteous, professional and knowledgeable as they walked me through different aspects of our systems. I would highly recommend Milestone to anyone looking for the best in HVAC and the best service.

Cathy Tweedt-Irwin

4 months ago

Shaun and Neil did a fantastic job. They were professional and were great listeners. They were a delight to work with.

Polly Levi

4 weeks ago

We’ve been incredibly pleased with every single Milestone experience and interaction! They installed a new hvac unit for us and helped with some wiring issues we were experiencing. Today was no different when Jonathan Herbert came out to fix a persistent issue we were having with a switch. We received a phone call update when he was on the way, he arrived on time, and the whole job took less than 20 mins. You can beat the professionalism and piece of mind you get with Milestone.

Janet Fudge

a month ago

Cory and Ricardo were efficient, professional, knowledgeable, and easy to work with. They had to use a 16 foot ladder to switch out two pendants in the entry hall. They made sure the lights were clean and bulbs worked. The members discounts are great as Milestone is not inexpensive, but I have always been happy with their work and never have to get jobs redone!

Margie Gutierrez

4 months ago

The work was done with minimal water mess. Technician was friendly, knowledgeable and efficient. He explained my options professionally and answered all my questions with ease. It would be a pleasure to have him do work in my home again.

transatlanticus

3 months ago

Our sewer line was so blocked up that we couldn't flush our toilets without them overflowing. Water was coming up in the bathtubs too. Unfortunately, our regular local plumber couldn't handle the job because he was unable to find the clean-out near the alley that the city had installed 30 years earlier, so he recommended we call Milestone. Thankfully, they were able to send a plumber out on a Sunday, which is when this happened. He arrived on time and went straight to work, cleaned the line out through the roof stack, and was polite and professional the entire time while getting the job done. Now we can flush our toilets again! The only drawback was that Milestone charged twice as much for coming out on Sunday as they would have charged for a weekday visit.

Margarita De Los Santos

2 months ago

Will Menzies has to be the most inviting person I have ever met from Milestone. He was professional and very thorough. Will explained everything he was going to do before he did it. He even was a pro at dealing with my chihuahua. Can we request him all the time? Thanks Will!

Kelly Robles

4 months ago

Daniel Walton was punctual and pleasant. He followed safety protocols and on multiple occasions checked in to see if I had any questions about what was being done…which questions he then patiently answered. He made me feel that my HVAC was in excellent hands. Thank you, Daniel!

Aud rey

4 months ago

Cri came in, immediately assessed the situation and got right to work.
Clean, professional and excellent work. We had a lot of water lines that were not installed correctly. He figured out the best way to improve the set up and now we can sleep at night knowing we don't have leaking pipes!

Matthew Hernandez

3 months ago

Raven performed a check-up/tune-up service on my heating system and did an outstanding job. She was very polite, professional, and knowledgeable. Raven has a great personality and went above and beyond in explaining the various items associated to my heater while giving several recommendations on system improvements

Lindsi R

a month ago

I called Milestone this morning at 8:30 for my 82yr old grandmother and they had a technician out here by 12:30 to repair our water heaters leak. My grandmother said Jonathan was so nice, knowledgeable and very helpful and informative about the process and what was needed. She was extremely happy with his service.***edit***Today I got my complimentary ac service check and the technician Hiue was very nice, thorough and informative.

Matthew Ross

5 months ago

Corey did outstanding! There is no way I would choose any other that Milestone for any of my repairs! They are professional, courteous, punctual, meticulous, and exacting with their repairs.. Corey especially! Thank you, Corey, for helping us with our washing machine plumbing!

Julie H

a month ago

Corey arrived right on time, was professional, respectful of property, took his time and did a thorough job. I feel confident of his work and he even gave me feedback on best placement for everything. If I were to use this company again, I would ask for Corey!

Rudy Navor

2 months ago

Matthew did a great job describing the plumbing issue and provided options for resolving it. The estimate was within our budget. He did an outstanding job with the repair. Great guy as well and a local fro the area. Thank you Matthew!

Ian Huckaby

2 weeks ago

First off — yes, they are expensive. Cheaper is certainly available.Jon McGee arrived at my house looking a consummate professional. I needed mostly basic work on a new (to me) house, as I had none of my tools here yet.After showing what I needed, they performed the “evaluation” of the house electrical system. The recommendations were exactly what I expected and aligned with the results of my recent home inspection.Jon put together his cost proposal for the work, with some gimmicky sales techniques, but it was a fair breakout and options were laid out in logical groups. There was no pressure, and we had good conversations about the options and necessities.The install was excellent, and they even changed a few things in my favor when new facts were found (outlets on panel GFCI).Again, not cheap, but showed up on time, did good work, and did nothing deceptive.

Chris Porter

3 weeks ago

Our hot water heater went out and we had several plumbers come out to take a look and provide our best options. Not one of the plumbers listened to our financial situation or showed any genuine empathy. We were really about to call it quits with our service membership with Milestone altogether as we had been without hot water for a week. We decided to make one last attempt in finding a plumber we could trust within the company and boy am I glad we did. We were blessed with Joshua Mendez. He showed up on time, listened to frustrations, and told me his plan to get us right. The first question he asked me was “do you have kids” ??. Which we do. You could immediately feel his sense of urgency increase to match ours. I instantly felt more comfortable.After several plumbers telling us they could not get the pilot to light, he got it lit. He explained this was a short term fix, understanding our financial situation. He jumped on the phone with his manager, Victor Balbaneda, and the common thing I could hear from them was “how can we help them out”. Whatever they discussed allowed for an affordable option to have it repaired instead of the “bandaid”. Joshua cleared his schedule so he could go get the parts and repair the water heater same day. We now have hot water and a 5yr warranty on the replacement parts. Peace of mind is huge. We were also able to connect on a personal level outside of the service he was there to perform which allowed us to SEE who he is as a person. Great guy all the way around. I am so appreciative of these two gentlemen and my faith in Milestone has been renewed 100%.

Sandra Bramlett

2 weeks ago

Scott did a great job. He quickly determined that the sensor on my outdoor garage light had failed. However , since I did not want to go through the hassle of trying to find a matching replacement fixture, he was able to bypass the sensor. Works great!

David Adams

5 months ago

Lighting issues resolved. Very professional and of the highest quality. Although these qualities are reflected in the pricing, my technician managed the costs to leverage a good value for me. Very reliable company.

Sagar Ali

a month ago

We use Milestone regularly and are always happy with the service but Jeremy Rowden went above and beyond to make sure we understood what was happening with our AC unit and to even explain how the different pieces weren't working optimally and showing us on our own AC unit. He then took us step by step through different options for making our equipment run better, but never made it fee like we were forced to do anything. Superb service and will be requesting him each time we use Milestone, thanks Jeremy!

Jeff Kung

2 months ago

My technician was Jeff and he did a great job. Very efficient, friendly, and detailed. Milestone did have to reschedule me twice but they communicate very well and were transparent with why I was being moved back which I appreciated. Pricing was very reasonable and would definitely use them again.

Syvia H

3 months ago

They are pricey! Their employees are very professional and good. I am very tired of the bootleggers repairing my house and it breaks down in a few weeks. Milestone hire professional employees and I am a satisfied woman. I most definitely recommend milestones !!

Frank Wilkins

3 months ago

Milestone always comes through. Sent Ben out in a few hours. Diagnosed a couple of issues we were having, fixed them and hen installed a new 20 amp circuit. Ben was nice, friendly, and did a great job

Loni Connell

a month ago

We were having partial power outages for a week. I called Oncor and they were NOT surprisingly no help at all. We called an electrician out and in about 30 minutes he had identified Oncor as the problem. He made 1 phone call and Oncor was here in under 30 minutes. They shut off power to our entire block and came in with the tree trimming brigade. Our voltage that was supposed to be reading 120 was 140. It was burning light bulbs, burning outlets, and tripping breakers. Total nightmare. We now have to replace our entire electrical panel. The trees were not on our property. ALL this to say, if you have partial power outages, don't even bother contacting Oncor. Milestone Electric is who we called and since we decided to give them our business to replace the panel ASAP, they did not even charge us for the initial trip out here. They have shown high integrity and true care for us as customers. Wayne and his apprentice have absolutely gained a customer for life. We be calling Milestone for ALL of our electrical and plumbing needs.

Dennis Ahn

5 months ago

Brain did a great job. Now I have a peace of mind. He visited right away and fixed an unexpected problem on my shower set. He replaced the cartridge and now my family is back to normal life.

Stanley Griffis

3 months ago

Jacob Starr from Milestone conducted a routine Heater system checkup on my unit. He was very courteous, professional, and quickly performed the checkup. I have used Milestone for many years and have always been pleased with the well trained technicians that have been dispatched to my home. I am very satisfied with Milestone’s tech Jacob Starr. I will continue to use Milestone for my A/C and Heater needs.Stan Griffis

Jerelynn Giddens

2 months ago

Our Service person was Zane he did a/c maintenance on our unit. Zane was on time, efficient, and knowledgeable. He knew everything about our unit and made sure we were satisfied with his service. Milestone you have excellent Service!

CDub

3 months ago

Called for a quote on tankless water heater replacement. I had two other companies out for comparisons, and Milestone agreed to take a look. Plumber came and spent exactly 2 minutes taking a few pics and then spent 10 minutes inside selling us on the monthly service plan. We were told it would be $90 for the visit and for the service fee there would be other free inspections for the price...that did not happen. Then we were charged $123.99 and the quote ended up 3x as high as their competitors. We'll be passing and will not be recommending to friends and family

Beau Carrigan

2 weeks ago

The Milestone team is fantastic. There were some minor hiccups in the original work, but they gladly came back and took great care to make sure that the work was done right. One of the issues took some troubleshooting, but Brandon made sure that we had the issue resolved the right way. I would recommend Milestone to anybody and will gladly work with them again.

Build4U

3 weeks ago

Marcus is an amazingly talented and professional young man. We had bought this home in the late fall and had a glowing home inspection report. However the HVAC didnt work on either unit. Once we called their service tech was our early the next day. Both units needed extensive work! We opted to replace the units. They cam out the very same day and got it done!!!!The crews are amazing

Jessica Zamora

2 months ago

Everyone who showed up at my house to fix my plumbing issue was professional, respectful, knowledgeable, and extremely helpful. I had all my questions answered and everything was explained in terms that made sense to someone who knows nothing about plumbing. They were friendly and trustworthy and really did fix the problem in a flash.

Tonya Paylor

3 months ago

Logan was very thorough in his inspection. It didn’t feel like a rushed job. He took the time out to explain the nature and cause of the issue in addition to giving a mini tutorial of how the system works. I appreciated his transparency with regard to recommendations; thoroughly explaining and outlining pros and cons of options presented.Satisfied Customer

Deep Sitlani

a month ago

Luis did a great job with fixing the root cause of the electrical failure causing the sockets and lights in our primary bedroom to malfunction.He also performed a complimentary electrical safety inspection and thoroughly explained the options to fix some of the critical issues. Its been a good experience hiring Milestone to resolve the issue. I certainly recommend them !

Monica Garcia

2 months ago

I was really stressed out about this appointment because I know anything to do with plumbing usually costs a lot of money. I was extremely pleased with the customer service provided and the response time. I feel better about the maintenance completed to prevent future breakdowns. Mario was extremely helpful and put me at ease through the entire process. He was polite, professional and knowledgeable.

Stephen Mayfield

2 months ago

The Milestone Team is awesome. I was given a 30 minute notice prior to arrival and the job was done professionally. I got multiple updates throughout the process. I highly recommend the Milestone Team for all of your home needs.

John Miller

5 months ago

Hector and his partner replaced one interior and three exterior electrical outlets at my home. The gentlemen were very knowledgeable, informative, courteous, and they worked efficiently and expediently. I am very satisfied with their work and professionalism.

M Allen

3 months ago

Great company. Very responsive, professional, and great value. After dealing with a clogged drain for two weeks and a negative experience with Home Advisor, Milestone came right in and found the source of the clog in 5 mins and cleared it out.I cancelled my membership with Home Advisor and will be signing up for Milestone Advantage program.

Christine Allen

3 months ago

Trevor Evermore was just amazing. He took the time to explain our issues! Thank goodness it was all under warranty! He also did a whole home plumbing inspection and found a couple of minor issues and gave us a very fair price quote to get everything repaired! As am owner of an older home I really appreciate his attention to detail and finding us value for our safety!

Kim White

3 months ago

Daniel was friendly and explained what was going on. He was extremely patient and helpful with my elderly mother. Thank you for sending a customer service oriented repair man to our home. He was great!

Dereka H

3 months ago

My furnace stopped working during the ice storm and I called Milestone. They sent Jose out same day and discovered it was a faulty breaker that needed to be replaced. Nathan and Nathan came out to complete the repair, which turned out to be more elaborate than we all first thought. They did an amazing job and were very professional. My little one and and I are so happy to have heat again and thankful for the awesome job they did. They truly took care of us!

Lamar Anderson

2 months ago

Jon McGee was exceptional at communicating and guiding me through my options. I have confidence the work was done right the first time - and not some laundry list of things I did not need. I'm going to ask for him when I'm ready to do more electrical work.

Eileen Beasley

a month ago

All 3 young men were kind, caring, knowledgeable, and very professional. I want Blake, Eric, and OJ to come back to my house whenever I have any issues. I could of adopted all three of them. Just the finest young men that ever came to my house.

Jette Canada

5 months ago

The service technicians are mostly polite & nice, and the customer service agent was very polite to me, but their management is awful.I hired Milestone to do replacement on my air ducts and the zoning system. It is very expensive! But I thought it would be worth it to fix the system and have better air quality and temperature control.What was mildly frustrating to me is when the initial technician came out, I asked him if we needed to do anything to prepare for the visit. He said No. Unfortunately, that was not true! I asked if the technicians would need access to the vents and was told No. But they did need access. I'm still clearing out popcorn and ceiling debris from my desk and furniture and clothing. Had we known from the start they would need access to this, we could have prepared for it.What was more frustrating was that the initial technician told me it would take 8-10 hours. It took 12 and a half. I realize that these things can take time, but yet again it would have been nice to know that from the start.What really upset me was when the tape up of a duct was missed and sealant/glue came pouring out of it for roughly 10 minutes. My family did not realize what was happening - how could we, this was our first time with this sort of repair work. We and our pets became sticky with a film, and we vacated the house. (Vacating the house was a horrible process full of panic, trying to get our pets into pet taxis and such.) Two of our family members had asthma attacks from this, one of them threw up. We then waited in a car and the garage for almost two hours. The master bathroom/closet still has a coating of sticky residue on the floor, ceiling, walls and all of the contents within.Worst of all - nobody in management cares. One of the customer service representatives was very empathetic. The technician manager was not empathetic at all! He called me about the issue and asked me What do you want me to do about it? I asked him to tell me what he could do. He followed up to offer a $500 discount and honestly just sounded irritated with me the entire time.After that - nothing. Not a word from anyone. Not a Sorry for the inconvenience. Not a What can we do better so we don't spray glue on other customers. Nothing! I was told the customer service manager would contact me and she did - she contacted me to let me know that the $500 check was on its way. When I told her I would like to cancel my advantage membership (I have been a member since 2018), she gave me the phone number to do so. Didn't ask why or anything.Mistakes happen... but this mistake was (and continues to be) really miserable and it's a sucker punch to just be blown off as an irritation when I'm the one stuck with the bill and the mess.This wasn't the first frustrating experience with Milestone, but it will certainly be the last.

Debi S.

3 months ago

Milestone responded same day to our plumbing issue. Mario Cabrera provided excellent service. He was polished and professional in his behavior and appearance. Issue solved.

LaKristie Harvey

3 months ago

I called Milestone up because I noticed a leak in the garage. They scheduled me for an appointment within hours; the technician arrived earlier than expected and found the leak and provided the service needed to get it repaired. Dwayne was knowledgeable, professional, and fast. Thanks again, Milestone.

Karen Thompson

6 months ago

Dustin Beall completed the review of our heating system. He did a great job explaining what he did and what he found. He was very professional and competent in his work. I would definitely ask for him in the future and also highly recommend him.

Amy hall

2 months ago

Roland was awesome! He and his team got the job done quickly. It looks great! They were very courteous! I have his number on speed dial.

Cathy Pace

4 months ago

Grant was wonderful! He was punctual and very polite and knowledgeable. We were anxious about the problem we were having and he made us comfortable that he would find out what was wrong and would fix it. He did, and explained everything to us, AND cleaned up after himself! We would use Grant again.

Laura Peak

6 months ago

James did an excellent job and was very professional and we went comfortable with him in our home. Excellent answering and call back service, especially on a Sunday. We signed up to their membership and won’t ever be using anyone else again!

James Harmon

2 months ago

Chris and his assistant provided us with excellent service. Chris had to leave and comeback multiple times to complete the job due to special needs of the job. Milestone decided that another firm should be brought in for a consultation on water that had leaked around a toilet. They contacted a reputable firm who came to our house and reviewed the leak, provided a repair recommendation to us and Milestone. This was done at no cost to us. Chris is returning to reinstall the commode. Excellent service, excellent product, excellent price - what else do you need? This is why we always call Milestone when we need something repaired,

Julie Odietus

3 months ago

I was very disappointed in my last visit for my heat not working. I was told I needed a blower motor, capacitor, and gas valve and the minimum repair cost would be $4335. That seemed very high, especially for an old unit. I got a second opinion from a different company and the gas valve was working fine. The other company replaced the blower motor and capacitor for $675. Milestone does have great scheduling and appointment availability but I they were way overpriced for the repair that I needed.

Devesh Ahuja

2 months ago

Johnathan did a great job fixing the breaker for the refrigerator for Tammy, my tenant. Was very responsive and on time. I give 5 stars all the way. Good job Johnathan!!

Tommy Engle

3 months ago

Nata and his associate were very helpful and super nice. They explained everything they did and made sure that I was satisfied. I will definitely use them if I ever need electric work done.

Wilson Yager

3 months ago

Dillon diagnosed our water heater malfunction quickly, then thoroughly and clearly presented the options to us for repair or replacement of the unit. We opted for replacement and he arranged for delivery and installationof the unit the same day.

leo de los santos

4 months ago

Carlos was awesome! He’s a very knowledgeable tech in HVAC. He fully explained which items may need to be changed in order for the furnace/evaporator to be more efficient. I consider him a very trustworthy individual. Thanks Milestone.

Brian Mccalla

2 months ago

Tyler Spears was even more helpful for our second appointment..there were several issues that I was concerned about that he 100% solved. I have never felt so comfortable with an electrician and again..I WAS VERY HAPPY WITH THE SERVICE AND WILL BE A MILESTONE CUSTOMER FOR LIFE!!THANK YOU AGAIN TYLER

John Lauer

a month ago

Scott W showed up on time and was great. He found the issue quickly and easily and also did an overall electrical check on the entire house, noting and suggesting a few changes. He gave the options and pricing, but was not pushy/salesy about it. This was my first time using Milestone and will definitely use them again when the need arises.

Sharon Walton

3 months ago

I am very pleased with the service provided by Milestone. Tyler Spears explained the issue and repairs needed in detail. He was very kind and professional. We will definitely continue to use this company.

Zoladee B

3 months ago

Milestone was very responsive. Kody was awesome. He came out on a Saturday, completed a thorough assessment and repaired my plumbing issue. He explained everything and was very professional. Thanks so much!

Loan Nguyen

a month ago

Very professional. On time. Best responsible. Specially, after done he willing to help us answer any questions relate to his work such as vacation mode just incase we've vacation for a couple days, how to turn it back on after that... We are Asian with us the more important things are time and responsibility.... We strongly recommend for this Company to whoever want your money works in the Right place and right responsibility. Again, many thanks for your team.

Connie Wortham

3 months ago

Very nice respectful and no pushy sales. I have had them for several years do work. I will use them as long as they stay the same. This company has a good thing going by hiring people that are serious about quality.Thank you Loy,Continue giving yourself for this great company in Dallas area.Good Texas Company.Connie W.

Mary Golembiewski

a month ago

Milestone is so reliable and provides excellent service. I had a new system installed on Monday and that was a great experience. They had to come out today to do an adjustment and again great service.

Garrett Paynton

a month ago

Noticed we had issue with our plumbing and drain clean outs late at night last week. Called around trying to get ahold of someone to come out and see what was going on. Milestone was the only company where I was able to get ahold of someone that late at night. From start to finish, they're a top notch company. Turns out we had cracked pipes and roots that were clogging everything up. Once we were scheduled for repairs, our technician Nick arrived on time and got us taken care of. He walked us through the repair process and answered all our questions. After all that, he started the repairs and even showed us updates on the camera/video that he took. Once everything was finished, you couldn't even tell he had been there most of the day digging around in the flowerbeds fixing our plumbing. Would highly recommend Milestone to anyone needing their plumbing repaired/checked.

Alyssa Gibson

2 months ago

Jimmy Rayo and his team came out to do duct cleaning after installation of a new system. They were very professional and thorough. They even managed to get 20 years of cooking grease off the kitchen vent. Great to work with and very professional.

Randy Black

4 months ago

Tried to wire some smart switches and got in over my head. Called Milestone and they were able to send someone in less than an hour. Jonathan Hebert came out and did a great job. He also explained to me where I had gotten confused so I should be able to do this in the future myself. Jonathan was great and I would highly recommend him and Milestone!!!

ray hurley

a month ago

Great experience with Scott Clark! I had a rush electrical job and he was on time, professional, and courteous! His work was immaculate and he went above and beyond to make the install better than I had anticipated.

Jordan Gantenbein

5 months ago

My technician Phillip was early, efficient and considerate for my sleeping guests this morning when working. He was very thorough with communicating the diagnosis of the problem. I’ve used Milestone for the past 5 years and will continue for the next 5.

Irene Hallam

4 months ago

Scott and Will were awesome. They went above and beyond what needed to be done to solve our problems. We had bathroom exhaust fans put in which was not an easy job. We also had them fix our doorbell. Everything is working great.

Curtis Grizanti

2 months ago

I have done business with Milestone for 8 years and counting and always been satisfied with the technicians they send out. Today I had the BEST technician they have ever sent out. Miguel Vazquez did an outstanding job servicing all 3 of my AC units. He is very professional and LISTENS to the customer. I will request him specifically the next I need AC service!

Rod R

2 months ago

I can’t say enough good things about Johnathan from Milestone and the other plumber technician that came with him. Very friendly, professional and skilled. Definitely recommend you consider Milestone the next time you have plumbing needs.

Elizabeth Grigerek

2 months ago

Will is an excellent technician. He was professional, thorough, and took the time to explain all facets of the maintenance to me. I appreciate that he took his time and provided quality service.

Will Livsey

a month ago

Our home's master bathroom and outdoor outlets were inop after a recent storm so I decided to use Milestone's text for appointment process to get help. Within less than an hour, Noah 'Tamer of Electricity' Daniels was at our home and managed to replace a faulty GFI to fix the issue. Timing couldn't have been better because my wife is getting a new hair dryer for her birthday. Thank you Milestone and Noah!

ROBERT SCROGGINS

a month ago

I used Milestone years ago for an electrical disconnect for my hot water heater. They gave me a free HVAC Maintenance and Clean, but I never thought about it again. Fast forward 4 years later and they called me and stated that they still had the note that I was owed this cleaning, so we went ahead and scheduled. Jordan (our technician) was prompt, courteous, professional and generally was a joy to interact with on all levels. The results of the cleaning (before and after) were shown and we didn’t have any concerns or system issues, but we will be using them again as our primary HVAC service contractor. They do more for less and that is truly a blessing. Great job!

Steph “Steph”

3 months ago

Jonathan has been to my home a few times now to repair breaker issues and always delivered professional and courteous services. I found he was very knowledgeable and took the time to explain exactly what my issues were.

Amy L

2 months ago

I love Milestone ?? they are always here exactly when they say they will be, they are fast and efficient. The techs are always friendly and I don’t feel like I have to keep an eye on them the whole time they are here. I’ve always felt safe with who they send. You are paying a bit more with milestone but it’s worth every penny. They aren’t going to rip you off and do repairs that aren’t needed, the techs are always really good, honest people, and they do great work. I’ll never use any other electrical company.

Audrey Liberio

a month ago

I’d like to comment on all the guys that were here. I have a 42 year old house that will now function at its best for the next 40 years. Everyone that was here working did a fantastic job. They explained each step as they progressed. I feel very safe and secure. Thanks to all of you.

Michael Blum

3 weeks ago

Scott Clark did a great job. He took the time to explain exactly what the service appointment included. What the purpose was and what work he would do to complete the entire process. Scott was also very attentive to all of my questions and concerns. All things considered, my expectations were exceeded.I will request Mr. Clark for future needs!

kingofspades34

3 months ago

I had a very professional and quality work done to my home. We were visited by Willy Dayton, and he guided us through a no nonsense breakdown of the issues at hand. The technician Saw La was an absolute expert and gentleman and I would rehire them for my next job.

Therese Progar

a week ago

Old smoke detectors were replaced and outlets made tocode in the kitchen. Our serviceman, Grant Hunter, was outstanding both personable and knowldgeable. We had a lot if questions about the smokealarms we were having replaced. He made us aware of the products and options. The install was timely and faster than expected. Great job.

joey molina

2 months ago

Was extremely professional and insightful during inspection giving us multiple options on how to fix major electrical issue in our home. Was very knowledgeable in his line of work. Definitely recommend Grant.

Dang Dang

9 months ago

Jonathan Gaona (#51576) was amazing! He took care of the AC issues. He was very friendly and professional. He clearly explained the problem, the fix and how to prevent it from happening in the future. Milestone has a reputation of being a little costlier but I feel like it’s worth it in the long run.

Tri Ngo

a week ago

First time call for service and the customer service so nice I did ask for how much the service cost to repair and they told me the price then technician came in with different price when I ask why? he said customer service not supposed to be given price on the phone??????? What's the h!!!!! No experience his just try to rip off the customer his don't know what his doing, under my kitchen sink has drain plug his can't SEE it that why his going charges morning re???????? So sad.. I wish give below O star if google have it....

Corey Cantor

a month ago

Joshua was kind and extremely professional throughout the entire process. He thoroughly explained the details and scope of the work needed for repair and completed it in a timely, professional manner. Great experience all around!

Rob Crombar

a month ago

Corey and Ricardo were on time, personable and professional. Corey took the time to go over every step of the process. I was very satisfied with the end product and overall pleased with the entire experience. I would very much recommend using Milestone for your electrical needs.

Chelsea Haas

6 months ago

Could not be happier with Michael Hull our technician or Milestone! Showed up on time. Explained everything in detail, and was extremely respectful. He even took into consideration that I have a toddler who was napping. He made sure to speak quietly, didn’t slam doors, and was just all around very kind! Thank y’all, we will definitely be using your company again!

Rachel Smith

3 months ago

Technician was professional and nice but i did not appreciate the pushy sales tactics. I spent 1- 1/2 hours with technician once he arrived to my home and in that time all he did was try to sell me high priced unnecessary repairs/work. I had my home inspected for sale and already knew that nothing was wrong with my electrical panel, and ground rod. The highest price repair discussed was 8,000$, to replace my electrical panel, and the 'need' for repairs continued from there. I had some of the work completed for free and by someone who is not an electrician. I felt taken advantage of and will never call Milestone Electric again. I feel sorry for the technician because he most likely works off commission and is expected to push high dollar, unnecessary repairs. I am a single, middle aged lady so Im sure that opened the door for the technician to push repairs. I needed 3 light fixtures changed out and 2 closets wired for lights and the lowest estimate I could get.....without becoming a 'member' was 2500$. Milestone Electric is a successful company so people are falling for these tactics.

Mary Watterson

3 months ago

Lost partial power in whole house.
Phillip came out to made sure it wasn’t failure on the system they had installed and then called GP&L. Power company has already ran a new line to the house. PTL for such a great company and great employees.

jennifer wideman

2 months ago

Grant with Milestone Electric was very knowledgeable and skillful with all the different electrical jobs I needed at my home. He was very friendly and professional too. I highly recommend him and will continue to recommend Milestone to family and friends!

Giuseppe

2 months ago

These guys are amazing! I had a plumbing issue and the plumber called me back on a Saturday to help me fix it over the phone. I tried multiple other DFW plumbers who were not helpful. Milestone is much appreciated. Will definitely be using Milestone in the future.

Scott Wells

3 months ago

Shan B. installed three new outlets for me. He was on time, courteous and very professional. He did a great job of explaining the process and my options. The work he completed was exceptional.

Holly Roper

4 months ago

Luis Percy was detailed, explained thing’s thoroughly and with great examples. Took videos of what was wrong, gave me quotes on repair, replace, and went into great detail on the nuances of each item. He was considerate, knowledgeable and obviously an expert in this field! I will call and ask for him by name! Excellent!!!

Neal Prevost

3 months ago

Andre was the rep that came to our home. He was very professional and courteous. He did a very thorough job and explained everything perfectly. He’s a great representative for your company.

Dani M

3 months ago

Chris Marshall was excellent! He told me the price upfront and explained all the details of the cost. He also told me everything he would be doing and showed me where and what the problem was. He also explained other services Milestone had, along with costs and warranties for future needs. He was neat, clean, professional and personable.

Ty Duncan

2 days ago

Kenneth was awesome and was able to diagnose and fix our electrical issue quickly and professionally! He was the second electrician that came out and was able to locate and fix the problem when the first electrician was not. Highly recommend Kenneth!

Jose Corella

2 months ago

Zach Williams originally came out to fix an outdoor faucet leak, and as part of our membership did a few courtesy checks on the rest of the house. We talked about the age of my water heaters (they were original, very old) and he expertly answered all my questions without pressuring me to buy anything. He just gave me options, which I really appreciated (I'd already budgeted for and planned to replace them anyway). I worked with Zach on the best time that would work for me and my family and locked in a date.Zach and his partner Austin Henricks arrived on time, prepped everything to minimize damage/impact to the carpets and house, and got right to work. They kept me up to date every step of the way, finished early, walked me through all the installation details and future considerations, and cleaned up after themselves. Highly recommend Milestone and especially Zach and Austin.

Bernadine Robinson

2 months ago

My service rep was Sammy and I think he did a fine job. He was polite, seemed knowledgeable, and detailed. He answered my concerns and detailed the issues and solutions well.

BLR (Shades)

3 months ago

Dan came by for today's appointment to swap a switch around. That had been driving me crazy, since our house was rewired. Always professional & courteous. Thanks for a great job.

Jason Sherman

2 months ago

All of the technicians from Milestone have been very courteous and respectful. Our latest visit from Ryan was no different. I would highly recommend Milestone for any of your home services needs .

Kyle Stuart

a month ago

Travon was very polite and efficient while servicing my HVAC system. He explained everything thoroughly and showed me photos and videos to back up the additional concerns they had on the units. He and his co-worker also cleaned up after themselves and used a mat and shoe protectors to keep my doors clean. I highly recommend Milestone.

Troy Rochat

2 months ago

Outstanding service and support. Lost our water heater and Milestone was there quickly. Took special care to get us running for the night and finished next morning. Excellent, professional and caring!

Jamaal Dixon

2 weeks ago

Jared was excellent. Assessed the problem right away and came up with a cost efficient solution and was able to communicate well with my Property Management team. You can ask for no more. Great Job Jared and Milestone Squad ????!!!

Earl Wallace

2 months ago

I had an issue where my upstairs unit wasn’t blowing cold air. Milestone came the same day which is the only plus side but even that came with a $99 service charge. The technician was very nice and after about 10 minutes of looking he said it was my capacitor. The repair cost was $425 or $775 (for a better one with 5year warranty) Not knowing anything about HVACs and being in a time crunch I just agreed to the higher option. When he went out to do the repair, after some googling, I learned these capacitors range from $11-$80 for just the part and the install took him about 20 minutes. Two things: if the “better” part is only a few dollars more expensive, why was it almost $300 more. More importantly why the heck was the labor nearly $700 for 20 minutes of work. Really wish I could have done more research or maybe asked for a cost break down, but I guess I was too trusting that a company wouldn’t raked me over the coals with repairs I had no knowledge about. Would avoid this place at all costs, literally:

Tami Ator

2 months ago

Gabriel Gonzalez led an incredible team on all my plumbing issues at the house. Especially was instrumental in installing my new tankless water heater. What a great job he did. Also, when a broken part was found in my toilet he checked with me everyday while waiting for the part to come in to keep me updated. Gave went above and beyond. Thank you all.

Jennifer Ballou

a month ago

Ben & Dani did such a great job and went above and beyond in everything they did! They were also just a lot of fun to be around and were great with our dogs too. Rick did a great job and was very knowledgeable about the Halo whole house water filtration system.

Jon King

2 months ago

My electrician, Shan, was on time, very professional, very courteous, and did great work. The price was a bit higher than I expected but after doing more research it wasn’t completely out of line with others. Definitely in the high side, though. I’ll probably look elsewhere next time but I am happy with the quality of the work.

Kayla Heifner

4 weeks ago

Our experience with Milestone, so far, has been great! Caleb was professional, kind, and knowledgeable. He left us feeling safer in our home after working on our electrical.

mapChristy p

5 months ago

Milestone was very responsive & they were able to come out the next morning and fix an electrical issue w/ my tankless water heater. The tech Johnathon was one of the most curtious & competent techs I've ever had in my home. He diagnosed the issue, had the part in the truck and my issue was fixed within the hour. Very Happy customer!

David Pate

4 months ago

Initial call - Scott was courteous and professional. He clearly explained the issues with my HVAC system and my options. There was no hard sell. I would use Milestone again and request Scott.Follow up - I decided to have Milestone install a new heat and AC system. Manuel and team were also very courteous and professional. I highly recommend them.

Ann T Long

2 weeks ago

Estimate given for about 6 plumbing repairs which was over $11K! I narrowed today’s work down to most immediate need for $2K. Highly overpriced for what 2 out of the 6 repairs completed. AND my outside shut off valve is still leaking at the connection. Was told I need a new hose, but later techs admitted that only a washer is needed for my perfectly good hose to shut off completely. Estimator Hunter is not also a technician who does the work. It was two news techs who called to do actual very muddy work in garden.

P B

3 months ago

The service man Allen came out to do a thorough inspection of my 2 AC units. Mr. Allen was very polite and courteous. He didn’t ignore my overly friendly dog, which was a plus. I believe he did what he came for although I didn’t want to hear my potential issues. However, they will be the first folks I call in the event of a breakdown. Thank you!

Gina Grissom

a month ago

Jonathon Hebert arrived on time. He took the time to make sure my issues were addressed accurately. He went above and beyond to make my outdoor lighting was top notch! Thank you Jonathan!

mondrell oz

3 weeks ago

Check Yelp. Same story, different customer. My husband felt Scott was polite, seemed knowledgeable, and was thoughtful in answering questions. Scott explained well.However, we will not use Milestone services again. In my experience, charging to come out without deducting that fee from the service is not standard practice. I was advised of the charge when I made the appointment. My mistake was assuming that if we agreed to the service that the fee to come out would be deducted from our final cost.The cost for the service was excessive for the problem and the serviceman kept trying to sell us on unrelated work. I lack confidence in the necessity of every component of the work that was done. And I am sure the bill we paid was far above what was reasonably fair. Do yourself a favor. Keep looking to avoid regrets.The positive result is that the electrical problem is resolved despite being taken advantage of for the job.Sincerely,Mondrell Oz

Rudy T

2 months ago

Alex Faulconer came out for a cool check. He was very nice and fun. Very informative about equipment. Felt extremely safe and comfortable with how he explained information and did not feel like he was a salesman.

octaviano guerrero

2 months ago

Anthony T. came to do our spring/summer check up on our ac unit on 3/25/2023. He was very thorough and explained what he was doing, didn’t try to pressure me into buying anything. I always appreciate that.
Anthony thank you , you did an awesome job.

Doug Smith

2 months ago

We had a gas leak on our water heater pilot tube that needed immediate attention. We had severe storms pending and were afraid that we wouldn’t be able to get service until the next day. Milestone was as concerned as we were and sent Steve, who fixed the problem and educated us about methane gas and carbon monoxide detection. We are so grateful that Milestone and Steve were so responsive!

Michelle Thompson

4 months ago

We lost partial power to our home. We got same day service and he fixed the problem quickly. Our tech was great at explaining what happened and very professional throughout the visit.

Thomas Vineyard

a month ago

After an expensive bathroom remodel left issues with jetted tub blowing gfi plug I called Milestone to repair. Scott came out timely, worked to find the issue and replace with parts needed at a very fair price. Professional service above expectations

Heather Swartzlander

3 months ago

Juan did a great job, he was professional, friendly and on time. I felt he was conscious of what was needed to be done and did not over sell. I will definitely be using Milestone again based on this experience.

Judee Rahnke

3 months ago

We had a new pool light installed as part of a pool remodel. The junction box and conduit needed to be replaced which required digging a trench from the pool to the house to replace the rusted conduit. Blake and Matthew did an amazing job of isolating the problem and then trenched, wired, and installed new wiring. Voila! The pool light works great. Blake was friendly and very professional!

Mackenzie Bellomy

3 months ago

Salvador provided prompt and efficient service of identifying a cracked/leaking pipe below our house and shared videos and pictures of what he discovered. He provided me with honest and professional advice on our current and outdated plumbing and was very respectful of our time and home. Milestone was able to send someone out the same day as my initial call, which was amazing!!!! We will definitely use Milestone again for our next project.

S Font

6 months ago

Cody was great. Took videos and pictures to help me better understand problem areas and went above and beyond to get what I needed the same day. We are very appreciative of the diligence thats always given to us by Milestone.

Trey Edwards

3 months ago

Dillon was a huge help, extremely punctual and made quick work with our water heater.Update: Corey was amazing at fixing a manufacturers defect and corrected our water heater replacement issue same day. Thank you sir!

Kameron Richards

5 months ago

Don't recommend this company.Went to an interview and found out they push products on elderly and unknowingly people.Can we not as people come in and help others fix problems and solve situations.. I would hope so.You wont find it with this company...customers especially the elderly.As well as they only seem to want to make profit. Yes don't we all well they seem to push it on people that don't have knowledge of situations/like elderly people and people that are just growing up as adults.Highly unreccomend to anyone! Period....

Mike S

3 months ago

Clint and Mathew did some SERIOUS wiring repair on my breaker box, as well as some time-consuming, tedious electrical repairs inside.
100% absolute professionals and gentlemen! Flawless, conscientious work.
I now have my electrical company.
Mike

Ralph DeVivo

3 months ago

We called milestone for some electrical repairs. They made the process easy, from the initial phone call to the tech coming out. Marco is our tech did a great job. Very professional. Would highly recommend Milestone services

Patrick Chase

3 months ago

They came out to provide an estimate for work, and were incredibly professional. They explained everything about my current set up, what was good, and what was efficient, and what needed to be changed to bring it up to code. They laid out multiple options for pricing and performance. I couldn’t have asked for anything more.

George E

3 months ago

Roland helped us out when we had a short in our home. He found the issue, explained why it happened, and solved our problem by replacing parts with the correct ones. Before he left, he quoted us on issues he saw as a whole from the entire house and ways on how to fix them before they become a bigger problem.

Brandon Davidson

2 months ago

Marcus was really great. He didn’t leave until the AC was back working. He checked everything to make sure there were no other problems. Was very knowledgeable and very friendly.

Guy Cage

3 months ago

Philip arrived with everything he needed and did a good job installing LED bulbs is the bathroom. He trouble shot a wiring problem and corrected it. He was friendly and answered my questions fully. I would recommend him to others.

Blayne Smith

2 months ago

Utilized Milestone for a maintenance check of my AC unit. Blair from Milestone showed up on time, was very courteous and professional, and was very thorough in walking through what services were performed and providing an evaluation for the health of my unit. Service was great and I would use Milestone again.

Lan Le

3 weeks ago

We’ve been having recurrent problems with a toilet clogging. Previous plumbers with other companies have unclogged it and didn’t exactly locate the problem area of the debris buildup. Our Milestone plumber was Mr. Dewyane Wallace, and he was great. He answered our questions and found exactly were the problem is and a plan on how to fix it to prevent future issues. Another employee, Austin, assisted him and was also helpful and courteous.

FilthyFn Red

4 months ago

On time, very nice down to earth dude. Aside from the repair service, Dan was great at explaining processes and execution of repairs I may want to think about for the future. He offered alot of advice and I'm very happy with the service he provided. ????

Valeda Skinner

6 months ago

Mason was engaging and thorough with the examination of our system. He offered great solutions for our unit.
Once again, Milestone has provided excellent service.

Kennedy Gammill

3 months ago

We used Milestone to come to our house to repair 5 plumbing issues that our home had. We wanted the parts to old toilets to be replaced so they would stop leaking, we wanted the faucet in the back yard to have a release valve added to bring it up to code for the city of Frisco, and we wanted the water filtration system under the kitchen to have its filters changed. All were done in a timely manner (of course there was up sale to add on a few more plumbing needs to our water heater). Two weeks after Milestone repaired all these items, the water filtration system broke and flooded our home. It appears that an O-ring was not installed properly, and it burst and water poured out flooding our home. Milestone immediately took responsibility for the flood and agreed to pay for damages. This was wonderful! I was amazed at how quickly they took ownership of this. They sent Rescue Restoration, a company they own, to do all repairs. That is where the wonderful ended! Milestone turned us over completely to Rescue Restoration and the Insurance company and backed away. From there a promised 3-week repair took 5 months! In the meantime, one of the other repairs we had Milestone do originally, started leaking again. We called them out and of course – they claimed it was a new repair NOT under the warranty that I had. They charged me to fix it again and even said, you are lucky, this was about to break and leak inside the wall which would have flooded your house…..well, look around. A faulty repair of yours already did that. Guess I am glad I called them to come back out when I did. However, it was another huge expense and I’m not convinced it is completely fixed. It was just a leaky outdoor faucet that they replaced and now cost me over $200 more dollars. Oh, did I mention I had been out of my house due to the flood they caused, and it took 5 months to resolved but was originally told 3 weeks? Their company Rescue Restoration was a nightmare. Don’t ever let Milestone convince you to use their company. They did shotty work and fought us tooth and nail for every repair. They stated, this is liability insurance. We are not going to put your house back to the way it was. They left mix matched paint and countless other problems that we had to fight with over and over. They would not give us the Milestone contact when we were unhappy but told us to call and figure out who to talk to if we are unhappy. Then Milestone said they are done with this money sucking project and cut us a check for us to finish the project ourselves. The estimate their own company gave them was $10,000 and they cut us a check for $3,500. Unprofessional from start to finish. Multiple different employees delt with, repairs needing to be repaired again and very unhappy customers. Then I now get phone calls and emails saying, “Hey we are in your neighborhood, want us to come by and do an HVAC check?” Um, NO! Read my file and see that I am unhappy and will not use you again!

Sean Giggy

3 months ago

So many issues, but the biggest is that the price Milestone charges for services and products is borderline unethical. It's staggering how much I overpaid (and it's my fault for being too naïve to get other quotes) for my HVAC system to be replaced (nearly $20,000). I realized I was fleeced after I requested an itemized receipt and then compared prices. This is after the salesperson consistently questioned why I needed an itemized receipt. It took more than a month to actually honor my request. Milestone also installed items that I later realized we didn't need. Items that may have saved me thousands. The salesperson was dishonest, manipulative and had zero concern for our financial health or livelihood. We had to sign up for a huge loan which, again, he was dishonest about. The technicians were friendly but also made a very blatant mistake. I have two HVAC units (one for upstairs, one for downstairs) and they told me to remove the air filters from the intake vents on the ceiling because my filter was now inside the unit itself. However, about a month later, I went in the attic and I--someone who is clueless when it comes to HVAC--noticed right away that the filters they made me remove aren't event part of the new unit! So for more than a month I had dirty air pumping through my other unit. How does a professional technician make that mistake when a bonehead like me can see it so obviously?! To make up for the error, they came and cleaned my ducts for free. We're already tight on bills and now we're stuck paying an astronomical loan when I could've had the same quality work done far cheaper by someone else. Their technicians may do decent work, but their salespeople fit the stereotype: heartless and hungry for a big payday.Milestone, when you're done reading this, spare me the copy and paste reply, please. I prefer sincerity, not the redundant message you lazily attach to every negative review.

Glenn Hermes

3 months ago

Gary did a great job, an awesome representative of milestone. Diagnosised the issue and presented a viable solution. Many thanks. Our heating is already working better.

CHRISTOPHER HONRATH

2 weeks ago

Needed plumbing work estimate. Francisco was our plumber, he arrived on time was knowledgeable and friendly and wrote up a thorough estimate that was very clear. Will definitely call on him and Milestone for any future work needed.

Vijay Parikh

3 months ago

Tommy was very professional, honest, and friendly. I have used Milestone for years at my home and business, and I am always happy with their level of service.

Thank you Tommy!

Stephanie Minter

3 months ago

I swear this company was a life saver and fixed my disconnect box absolutely free of charge this is the biggest blessing and I’m forever grateful thank you milestone electric ??

Dheeraj Golla

2 months ago

Rolando Mojica did an excellent job. He was very friendly and professional throughout the entire process. He was very meticulous with his work and took time to explain the work he was doing and answered all of my questions in a way that was easy to understand. He left the area clean and tidy when he finished. He also made good recommendations for things that need to be fixed to prevent future repairs.Overall, I had a great experience and would highly recommend Rolando Mojica for anyone looking for HVAC maintenance.

Wayne Burke

2 months ago

Teo De La Cruz with Milestone came and did a Cleaning, Inspection and Test of my HVAC System. He was very friendly with good customer interaction skills. He was very thorough and explained all my options to consider.

JhonMason

2 months ago

Brandon was very professional, courteous, & friendly, and answered all my questions.
We ended up getting a family discount from another company, but from my brief experience I can definitely recommend Milestone.

melissa melton

a month ago

Gabe was a great representative for Milestone. He was courteous & informative at all times during our repairs. He made sure that we had a working system at the end of each day due to the extensive repairs. He did a GREAT job!!!

Kay Wilson

a month ago

Jacob and Celestino did a great job of installing to ceiling fans and were attentive to details and clean up. Pleasant and professional. Great experience. Highly recommend.

Rena Burrow

3 weeks ago

Thomas Sparks is a very nice young man & he did a good job at my home for the A/C system check up. I liked the video he prepared. It was very helpful to see what he was talking to me about. Thank you.

Michelle Copeland

2 months ago

Emily and her partner (alsoEmily) were wonderful. Explained exactly what they were going to do before they started and reviewed their findings in a way that I could understand. Highly recommend them.

Bruce Anthony

a month ago

Conner did an excellent job. The only glitch, was that they could have cleaned up better . . . I was able to clean the tile floors around the commodes with minimal effort, but in the hall bathroom, they left minor stains on the carpet that I am going to have to work on.

Philip Lane

a month ago

Jonathan Gaona was very professional and informative about the service options. He explain everything in great detail. I would recommend him for servicing your system without hesitation.

Xavier Stallworth

a month ago

Technician Jonathan Hebert was very helpful on visit today. We had be having problems with an outdoor outlet, and he was able to get it replaced in no time! Thank you Jonathan and Milestones for always sending great and qualified people.

AJ Roquevert

a month ago

Great service, Blair was the tech that came to service my units, he was very professional, personable and friendly and I would request him again. Since using Milestone, the professionalization in all calls have been amazing.

Terry McPhail

3 months ago

Martin was very professional, respectful of cleanliness inside home. He thoroughly conducted tune ups on my two furnaces, replacing filters as well. Afterwards, he sat and explained everything and offered if we chose to do so get dust prevention filter units.

Norman Dunn

2 weeks ago

Scott Wagley provided exemplary customer service. He was on time, professional, courteous and diligently worked through unexpected issues until my kitchen lightning upgrade/installation was completed.Milestone never disappoints.They're my go-to for home services.

William Harris

2 months ago

Juan is a personable and professional worker. Facing delays by Duncanville Water Department, he simply got everything done as we were waiting and, in a timely manner, repaired and completed the job when the city responded.Great Milestone Difference. Thanks Juan.

Melissa James

2 weeks ago

Marco arrived early & did an inspection of the electrical panel, he was very knowledgeable & gave me several options from rewiring to replacing the old outdated panel, he wrote everything up with the prices for each. Great service, will be using them to do the work soon.

Barbara Jones

a month ago

Danny was right on time, very polite and professional young man. He was quick and very thorough and made sure my air conditioner is ready for hot weather. Milestone is one of the best and their employees are outstanding.

Jamie Jurek

3 months ago

We have had Milestone out for two separate occasions, once for a gas leak and another for their HVAC check up. Both times they identified problems that were from other contractors before them that had been causing us issues. For both occasions they were highly dependable, respectful of our home, and very interested in getting the job done right. I will not sugarcoat and say that they are cheap - they are not - but we have found that it's because they are providing quality dependable work - true value. Christopher Marshall, Alvaro Cerillo, and Perry Hicks were wonderful professionals who we appreciated having to help us. Christopher came out the day before the February 2023 winter storm hit to evaluate our gas leak and made that process as easy as possible when considering large ticket repairs. He talked us through all the options, risks, and benefits. Then Alvaro and his team still came out and fixed the gas leak over the next couple days despite the weather. They did wonderful work and even helped us with information needed to have the prior contractors we had used be responsible to their negligent work. We were very appreciative of their commitment to getting us back up and running (we have gas powered heat, hot water, and stove) during that storm. A few weeks later, Perry came out to do a regular check up (Milestone's first time checking out our system) and identified several issues that were never even brought up when we had one of our outside units replaced two years ago. We have had several issues with that system since install and come to find out it all ties back into issues that Perry identified while he was here. It was tough to find out that had I gone with Milestone two years ago, I would have been able to replace my entire system and fix the issues with my older unit for barely more than what I paid just to have a new outside unit replaced. Integrity means a lot to us, and this company and their employees definitely have that. We are very satisfied with our Advantage membership and will continue to use Milestone for all of our home repair needs that they cover.

Linda Cantrell

3 months ago

Alex Was on time, very nice, very professional.He was very good at keeping me updated on his findings. He explained in terms I could understand. Alex made sure he had answered all my questions at each update, and again before he left.Thank You Alex,Linda

Jenna Holmes

3 months ago

Plumbers aren’t cheap…weekend plumbers are definitely not cheap. Mario made it easier to accept with his professionalism and his timely arrival. He explained everything thoroughly and got us back to normal in a very speedy way. I’d definitely use Milestone again.

Isobel Spinelli

2 months ago

I called in the morning to get someone to fix my water heater and by 3pm same day the heater was fixed! Super fast and efficient! Jonathan did a great job!

Philip Roane

a month ago

Having Milestone professional Mason and his equally competent partner in my home on April the 11th was a very pleasant and informative experience. To me, both men were respectful and cordial. When they went to work on my A/C unit, they were job conscientious as they went about their work task of performing a tune-up/preventative maintenance on my A/C system. When they were finished, I was presented with a video camera film that had shown both the inner and outer workings of my A/C unit had been taken by Mason and his partner. It pointed out to me the things that were both humming along just fine with my A/C system and a few things that weren't covered by the free A/C system tune-up that could possibly in time cause me a costly problem at an inopportune time, like the midst of a hot summer. I was happy to learn about those few A/C unit issues that could maybe cause me a problem in the future. I will take steps to address those possible problems that were pointed out to me.Sincerely yours,Phil RoaneFort Worth, TX

Rin Abraham

2 months ago

Milestone was very responsive to my call and they had Taylor send out the next day. Taylor was very professional in his work and was able to identify root cause of the issue with the evaporator coil quick.The whole team is courteous and professional in their approach with the work invovled. I would definitely go back to Milestone anytime.

Bobby Greene

a month ago

I would definitely recommend Milestone to anyone. They were able to come out the same day to make a repair at our home. Scott was extremely professional, and took the time to explain everything he was doing.

mike allan

4 months ago

Tyler and Cooper came to do our Rinnai water heater biennial maintenance. They were on time, courteous and very professional. Had great knowledge all things plumbing. Gave us a very comprehensive quote for some work we might need in the future. Highly recommend.

Julia Handoyo

a month ago

Very professional and down to earth guys. Arrived on time or even early. The company is great at communicating when they will arrive and who is arriving. Very thorough and did a great job fixing our problem.

Matthew

a month ago

Fantastic business. We’ve been using them for eight years and haven’t had any issues. Reliable and dependable. Had an especially good visit from Ralph (#459) today, who was very polite and explained everything very well.

cedric collins

3 months ago

Great service cashed after hours and Marc came within an hour. Found the plumping issue fast and completed the job! Thanks and I recommend him to anyone

Britany Quick

2 months ago

Rolando Mojica has serviced my home at least twice now. He has been respectful of my home (and animals and children), clean, well versed in HVAC, doesn’t try to everything as an up sell, and very honest and personable. He is my requested technician when dealing with HVAC.I have also used Milestone for about 2 years for Electrical and highly recommend their services, as well as their plumbing services. I have been very pleased with their services! 5 stars!

jpbaird

a week ago

John was very professional and knowledgeable. Suggestions for service were spot- on and no sales pressure. We love Milestone for all
Heating and AC repairs.

Linda Brown

3 months ago

Dillon Ashton was polite, thorough, efficient & knew what he was doing. After he assessed my problems, he offered options & prices & allowed me to make my choices. Thank you Dillon.

Derek Ayala

2 months ago

Marco was the best! We will be using Milestone in the near future for services. I will update this review when we do move forward with our process. Thank you, Marco and Milestone!

Christopher Harding

2 months ago

I called asking for a quote for a tankless water heater, trying to price compare and shop amongst plumbers. There was no process, effort, or capability to electronically, over the phone, video chat, or provide an estimate.The only option was to pay for a full service call in order to get an estimate. Its understandable that an over the phone estimate will be less accurate. I could provide pictures, answer questions, aid and assist to bolster their assessment with information I was able to provide.However, Milestone refused to cooperate or even provide any information, and was unwilling to do provide any alternatives besides a dedicated, paid, service call.This makes price shopping an expensive endeavor on its own, and certainly left a bad taste for their customer care.

HerbGodWife

2 months ago

Used to unclog our drain. Brandon did good. We mostly have long hair here...so having someone reliable is important.We use Milestone for all our AC, Electrical and plumbing needs. Maybe not the cheapest...but quality, service, cooperation, helpfulness, and so much more bring absolute value to the money spent. I can't say enough positive on these folks!!! They treat my family just like you want your family treated. Amazing!!!

Monica Silkwood

3 months ago

Jonathan was great. He was very knowledgeable and professional. I would definitely recommend and will use them from now on for any other work

Jamie Rachels

7 months ago

Our sewer system is very old and needs to be replaced. He, and the other 2 employees who came out, were very professional, explained and answered our questions and are working with us to try to get this done. It will be very expensive because of the damage, but they're trying to get us the best route that can be offered.

B R

5 months ago

We called Milestone due to a sudden dangerous electrical situation in our home & they sent a technician out within a few hours. Our tech, Brandon Smith went above and beyond & stayed late on a Friday night to ensure the job was done right. He had an awesome attitude and quickly put a very stressful situation at ease. We really appreciated how meticulous and thorough he was- would absolutely call him back & recommend him for any future needs. In a world filled with unkind, careless people, it was a breath of fresh air to have such a skilled & gracious tech.

Shawn Studer

a month ago

Technician Jonathan Hebert did some electrical trouble-shooting on my doorbell chimes and Ring doorbell. He found the issue quickly. Very professional and efficient service.

Emily Lemke

3 months ago

Milestone has been honest, helpful, responsive. I will continue to use their business for a long time. They were so helpful in figuring everything out quickly.

Ken Goldsby

2 months ago

Caleb was very knowledgeable and professional! He has a welcoming personality. I would call on him personally the next time I need work done.

Larry Miller

3 months ago

I've used Milestone for electric, HVAC, and plumbing. They replaced my main breaker and central HVAC, which both passed inspection without any issues. They respond quickly, do great work and are always very professional.

Jeffrey Gunnet

3 months ago

Sarahwas excellent. She went over everything she was going to before starting to confirm the work order she was given. When finished she went over what she did and indicated where it was on the invoice. She found a discount that she did not see initially. An all round good experience. She confirmed for that I made a good decision calling Milestone

Sophie “Natasha” Hencinski

2 months ago

Milestone is great! I'm always satisfied with their service. Christopher Marshall was great and got me all set up for my services.

Jose Velazquez

2 months ago

Technician Jeremy Rowden was very professional and very thorough with the details of how my HVAC unit was working, and how it's supposed to be performing correctly. Explained how he could make the appropriate repairs to it, and how alongside maintenance should avoid long term damage. He also explained how the warranty for all the parts and labor will work for me, and how the repairs should help extend the life of my HVAC unit. Maintenance and repairs were made in a timely manner, and now I have peace of mind knowing that our home investment is well taken of. Keep up the good work Jeremy, and thank you Milestone!

Donna H

2 months ago

I had requested Joseph instead Jon McGee was sent and he was just as good as Joseph. He was attentive to my needs and with what I could afford. He gave me a few costs of what I was looking at in the future. He was polite and very well mannered. These are my go to guys. You won't be disappointed.

Deborah Blake

a month ago

Ralph Gonzalez did an excellent job on servicing my AC system. He was very personable and courteous, he throughly explained and made his recommendation pertaining to my system. Thank you Ralph!

Austin Coy

2 months ago

Love their MAM plan it pays for itself throughout the year. They are very transparent about their services and what needs to be done. Hieu came out last time and he was prompt, polite, and very knowledgeable.

Tricia Erwin

3 months ago

Scott Clark was friendly, professional, knowledgeable, and thorough. I had a list of electrical issues to discuss, and he explained all options. He paid attention to all questions and accomplished everything I asked.

carolyn self

2 weeks ago

Matthew Cherry was highly competent and personable. He went above and beyond. All the technicians/staff from Milestone have been exceptionally courteous and competent. Additionally, it is exceptional to have every technician/staff member maintain such a high standard.
Dr. Carolyn Self

Tommye Jones

2 months ago

JON MCGEE was very professional and informative. He let me know step by step what he was doing.

Jackie Ann

a month ago

Jose was very nice and thorough while servicing and cleaning my A/C system. Answered all my questions, gave me pricing on things I will need to have done in the future (but only when they need it). I am an Advantage Member and have Milestone come out every 6 months for maintenance service. I'm very pleased with their service.

Lucy Stewart

a month ago

Prompt, courteous, has excellent knowledge of HVAC and provided thorough explanations of work done. Showed me the 2 parts that needed replacing and explained why. I have a lot of confidence in this technician!

Ray Broadnax

3 weeks ago

Mr. Juan Torres and his associate were both very polite, professional, yet personable. They didn't rush anything and explained everything to me before getting started. Both were thorough in demo-ing my old HVAC and placing the old components neatly beside their service truck. Whenever they needed access to the inside of my home they immediately put on shoe covers before entering. They needed to install an additional 14x14 return and replace my smart thermostat by cutting holes in the ceiling and wall; after completion there was no debris on the furniture or floor. Excellent cleanup! As far as the new system I can't say enough about the advanced technology in these systems today. Nevertheless, Mr. Torres and his associate tackled the installation without any hiccups or uh-ohs. I could tell they were true experts in these systems because they basically breezed through it without any shortcuts or pausing for breaks. Very impressive! Before I knew it, they had all of the old system in there truck, nothing dumped in my garbage bin. They're cleanup was immaculate, inside and out. Wait, there's a bit more. They didn't just leave after the install. Juan walked me through every detail of the new system. He invited me up to my attic to show me my new investment. The system was running but I could barely hear it running. AMAZING I said, and he just laughed. Afterwards, I created my customer account and connected the thermostat to my home WIFI. Then he explained all the details of the thermostat and the app.Lastly, I can say this was one of the least stressful event with a high investment product I think I've ever had. Kudos to these two young professionals for making it so. And thank you Milestone, Ray B.

Stacy Buys

3 months ago

Mike Reyna and Jordan Bauer we great! They were both friendly and very professional and we had the utmost confidence in their work. They went above and beyond to address all our needs and at the end of their work job, they made sure we were happy and did not have questions. Highly recommend!

Kenna Hawkins

2 months ago

Excellent experience. Judson clearly communicated the options and our new unit was installed the next day. Everyone was polite professional. The

Wallace Family

3 months ago

Evan was awesome during the heating checkup. He identified an issue with the ducts from Milestone's installation a few years ago, escalated with his manager, and fixed it in the same trip to make everything right. He even reviewed all the settings in both my systems to prevent issues in the future. His commitment to taking care of the issue was amazing, and reinforcedy decision to keep all of my applicable home repairs with Milestone.

Chad Nyland

2 months ago

Great experience. Salvador was professional, punctual and courteous. Him and his partner did a great job! Will be using milestone again in the future.

Anne Slade

3 weeks ago

Jacob did such a great job with my electrical problems. He was fast and efficient. Helped me by educating me on some safety as well. I’m very pleased with Milestone

Denise Adams

3 weeks ago

Matthew was great! He was friendly but diligent with the work. He was more than happy to talk me through what he was doing since I was curious. He was knowledgeable and the installation is perfect!

Brandan Ewertt

5 months ago

Service tech was friendly enough, but charging someone $100 dollars to come out and not even look at anything is absolute highway robbery. I gave them 2 stars because their response time was great and their customer service was good. Folks, if you have a gas issue, trust me do not use these people. Their service techs will come out, not look at anything, then charge you a mandatory service fee even if they don't do a thing but open up their binder of extremely expensive services. I called them because they had such a high rating. They immediately responded and I was super impressed about that - but then came the bad: 1. The tech showed up an hour and a half outside of their quote window on my work day. I give you it was extremely cold, but I also have a job to do and I delayed my job to wait. 2. My issue was in the attic. He never even looked at the problem. He opened a binder first and told me the general inspection would cost $850 w/o any repairs. This should be told UPFRONT on the call when I explained in detail my issue. Not all of us have disposable income. He was very honest and polite - so I had no issue w/ the tech, he was just doing his job. He didn't try to bully me into services or sell me something I didn't need, so kudos to him for being upfront. He was a good kid and I don't fault him for anything. As a company, you all need to be more transparent about your pricing and not charge someone $100 for a problem THEY WON'T EVEN LOOK AT. To be transparent on MY side, I should be refunded for the time you wasted away from my job because you all have shady business practices. Highly recommended? No, I think not.

Kevin Banke

a month ago

Cheney did a great job servicing my HVAC and helping with my thermostat. He was very professional and had good attention to detail. I would recommend!

Fred Crawford

2 weeks ago

Andre's service was terrific. He explained everything professionally in terms that I could understand, and believe me I needed the education. I highly recommend Milestone.

Kristy White

3 weeks ago

Our electrical technician Wayne Worthen was excellent!!! He answered all our questions and he advised us on steps we needed to take to upgrade our breaker system and also on how to he could install our new microwave in no time at all. He was very knowledgeable on how to get it done by using some of our same equipment. Thank you Wayne for all your help!

Mark Moore

2 weeks ago

Aaron came out after our system was not running after a tune up 2 days prior. He diagnosed the problem and worked diligently to get the system up and running. Everything was covered under warranty! We are ecstatic about Milestone's service. I would recommend them to anyone. Thanks Aaron!!

Gary Strunk

3 months ago

I had a problem with lights flickering and flashing all over the house. Tyler Spears diagnosed it to an Oncore electrical problem and got oncore to fix it within a few hours.My only complaint is that I had to pay an electrician to tell oncore it was their problem; oncore previously told me it was my problem and to hire an electrician. That is a complaint about Oncore, not Milestone.Milestone is fairly expensive; but the provide great service.

Mike Cook

3 months ago

Jerry was very professional and knowledgeable. Before he started he went over everything and explained what needed to be done. He performed the work in a very timely manner. I highly recommend using Milestone.

Jennifer Sapp

a month ago

Would absolutely recommend. Raymond Taylor was our tech tonight who diagnosed the situation with the A/C and not only installed a replacement thermostat but made sure we knew how to use it before he left. He was cheerful and professional ensuring we will continue to use Milestone for all of our HVAC needs.

Jayne Bazzell

2 months ago

I’ve had a lot of Milestone techs at my house. They are always professional! Ben was very friendly and did a great job!

Abhishek Khetle

a week ago

Colton and Emily have been super helpful. Their service has been exceptional and I recommend them for any needs you would have with your house for electricity or power. Kudos to both of them ??

Jeanette Cook

a week ago

Luis Percy was our technician and he was great. He kept me well informed on what he needed to do and got our AC unit working in no time. Thank you!

Drew Chambers

3 months ago

London was great on the electric side! Trouble shot a weird old house wiring issue and made a quick repair.Gabrielle was great on the plumbing side! Fixed an instant hot water heater that was dangerously installed, and even helped fix a hose bid while he was on site. Above and beyond!!

Brock Parker

a week ago

They came out to do a routine cleaning. Stated both the units would need replaced asap turn them off said they would burn up because our fan stopped running outside and they would need to replace both units for 20k. I had a second company come out said nothing is wrong that was 4 months ago the units are completely fine still. I cancelled with milestone immediately.

A.T. Chandler

3 months ago

Customer for life. A lot of companies advertising don’t match the service, but Milestone is not one of them. The were fast, thorough and, most importantly, HONEST in every aspect. Luis is a stellar representative for this company. I couldn’t be more satisfied.

mary Treadway

4 months ago

My Milestone provider came to replace 4 canned lights, 4 ceiling light fixtures and change out a ceiling fan. Unfortunately he found sub-code wiring that the builder had left 45 years ago in almost every instance. He efficiently corrected the code violations and installed my new equipment and left everything like new. I really appreciate Milestone's attention to quality and detail. Thank you!

Grady Williams

4 months ago

Mr. Rohit Roy did an outstanding job solving my A/,C issues in a professional and timely manner. Very polite in asking questions, and understanding my interpretation of the issue. His diagnosis of my a/c unit was done with great knowledge of my model unit. Found problem, made the corrections, and walla, problem solve. My unit now operates as it should. I'm very much indeed happy with a job well done. Thank you Mr. Rohit and Milestone.

Natalie Butler

2 months ago

Carlos Campuzzano did a maintenance check on my Air Conditioning units. He found a problem with my drain line and found a solution so I wouldn’t have to buy a pump. He also honored this special promotion on an enzyme treatment. I appreciate his professionalism.

Lavanya Prakasam

2 months ago

Joshua from Milestone was amazing and he did a great job with the repair! His demeanor was professional and he was quite knowledgeable in educating me on the services offered by Milestone. I would totally recommend him!

Alex Sinkov

2 months ago

Mario Cabrera was professional, courteous and took care of the issues in no time while communicating exact causes and solutions. Excellent to work with! Definitely recommend!

Jeff Schuessler

3 months ago

This was the 3rd company I had come try to find a water leak. The technician, Adam, was relentless in attempting to locate the leak and didn't give up where everyone else seemed to. Highly recommend and I appreciate Adam's effort to help me out

allyson minth

2 months ago

Very professional and reliable company. Corey did great work! He left installed 2 light fixtures. He knew how the measurements of how low to hang the lights. They look great. Cleaned up very well. Thank you Corey!

M H

a week ago

Appreciated Cristian’s professional responses to my concerns and questions. Can’t comment yet on the value and quality of the service until all is said and done. If they match Cristian’s assessment, then it should meet all expectations. Am still in the assessment phase so I can’t say I’ve “used” this business.

Roger Dittmer

2 months ago

Brian was very friendly and did an excellent job reviewing the problem and explaining the needed repairs.No one likes to pay for plumbing repairs, but if needed, it helps to have someone that can explain the situation in a clear manner. Brian did a great job.Peter and Emily performed electrical work, troubleshooting a problem with an electric circuit, replacing a couple breakers and some outlets. There were very good at answering my questions and explaining what they were doing.Julio and his team did excellent work on our bathrooms, replacing shutoff valves and resealing fixtures.

Alyssa Gibson

2 months ago

Jimmy Rayo and his crew did an excellent job cleaning out 20+ years of filth. They were professional and got right to work. He even cleaned the grease off a vent that was in the kitchen. Highly recommend this company.

Bill Rusch

2 weeks ago

Never in our lives have my wife and I been more impressed with a company and its people. Needed to have our HVAC system replaced and every person from Milestone that entered our home was EXTREAMLY knowledgeable, personable, and professional.This includes the people who answered the phone, the service tech who was initially onsite and determined that it would be more effective to replace the unit as opposed to repairing it.the Home Comfort System tech who analyzed our home for size and number of window in order to determine the right size HVAC and the techs who installed the new HVAC system.Unfortunately, in this day and age we have all had experiences with company's that use inferior quality parts and technicians with limited experience and poor customer service skills.You WILL NOT experience that with Milestone! At every step we were given options and recommendations and were never pressured to go with the largest or most expensive option to increase their profits.If you need one of the services that Milestone offers, we believe that you will experience the same OUTSTANDING service that we received and HIGHLY recommend them.

Barry Stewart

a month ago

Luis Percy did a fantastic job for us today! He represents Milestone in a very fine manner. He is very professional and polite, and seems to really care about his customer. Great JOB PERCY!

Brenda Weiss

2 months ago

I received a sales call offering a free air/heat checkup. I booked an appt for between 11AM-2PM. I called shortly after 11 and was told the tech would arrive around 1 PM. At about 12:50, I received a call to say the were running behind but would be here by 5PM. I asked to speak to a manager and after a long hold was told no one was available. I asked for an accting rep as I wanted to cancel the maintanence package I had purchased but was told they were not available either. I insisted on speaking to a manager and all of a sudden they found one. I told them what I wanted to do and asked how long it would be before I got my money back. I was told by the manager he didn't know. I insisted on finding out and after another long wait was told it would be 3 days. I have done business with the plumbing division and found them competent, but their business practices are clearly substandard, and they do not respect the customer. I will not do business with them again.

Ajit Pandey

3 weeks ago

They are are rip-off and will take you for a ride.I had a leak which was showing up in my garage. I reached out to milestone as i found good reviews for them online.The milestone folks came on time, i showed them the leak and the general area where patches of dampness were showing up in Garage.They first looked at my existing plumbing installation every where in the house. Basically things that were not even related to the leak and gave me an estimate of overall plumbing changes. I have copies of all those estimatesI strictly asked that I am interested only in the water leak cause and repair.I was told in order to find out whether there’s is a leak or not it will cost me 583$ and to locate where the leak will be around $2200.Only after that they can give me an estimate of where the damage is and how much it will cost to fix.They told me that for the $2200 test they will use some listening device which will pin point the leak.I have been a homeowner for over 5 years but this was my first instance of going through a plumbing issue. And since I had heard that plumbing leaks specifically in foundation can lead to other serious issues. I was a little scared.I agreed for the initial leak detection and paid $583.Meanwhile I also spoke about my situation to some friends who told me that there is something wrong and it should not cost $2200 to find out where the leak is and asked me to get a second opinion.I called another plumbing company. The person came and did some diagnostic test with a listening device and was able to tell me the general area where the leak was and even gave me an estimate of how much would it cost to fix. All this for around $400.

Katia Therrien

2 weeks ago

Jeb was professional, polite and answered all my questions. And that was the first visit to work on the outside unit. The following day, today, he had to come back with additional hands to replace the TXV, charge the unit, etc. He was also very patient with my very excited dog, which is a major plus!!! I've already told friends and family how happy we are with the tech's so far.Please feel free to send him back to my house for any upcoming visits/scheduled techs!!

Amanda

2 months ago

We had a gas line that was accidentally cut, and we immediately called Milestone because we always trust their work. We received almost immediate assistance from Brandon Hill who just went above and beyond with the whole Milestone team to find the issue with as minimal wall removal as possible. He worked nonstop on getting the parts and tools he needed to get us repaired and get us on the next possible city inspection schedule. He even offered to return himself to make sure we got final city sign off. I really can’t say enough wonderful things about our experience with Brandon and Milestone. Gas issues can be expensive and scary, and we felt taken care of every step of the way. We’ve used Milestone for major home repairs and this was our first emergency repair. Thanks Brandon and thanks Milestone!!

Kristyn Rodriguez

2 months ago

Excellent customer service from start to finish! Caleb was very professional, friendly, and thorough. Highly recommend and will use again!

Manny T

3 weeks ago

I've had concerns in the past that Milestone pricing was on the high end in the marketplace; however, the responsiveness of staff, quality of the service and expertise of the technicians is worth fixing the problem right the first time! I highly recommend Sammy and Milestone!

Robert Golson

2 months ago

Can't say enough nice things about Jonathan. He was prompt, courteous, an efficient. Problem solved quickly. Milestone has an excellent employee.

Bryan Crawford

5 months ago

Very thorough and professional. He went over everything with me that he checked, showing pictures of every step and gave me a complete report card of our system. These guys will keep my system in top shape for years to come. Thanks!

Jason Arnold

a month ago

Chargers $100 for just the quote on a brand new AC system. Absolutely unacceptable. Imagine having to pay to walk inside a store to see if they have something you want, or drop a down payment on a car just to talk to the sales guy. I don’t understand how this business model is sustainable.

James Crockett

2 months ago

Although I wasn't there personally, the agent arrived punctually, performed the services professionally, and was courteous to my wife, during the process. I look forward to a long and satisfying future business relationship.

Jack Turner

3 months ago

They replied to my scheduling very prompt, even though I inquired at 9PM. They came next day and did great, professional work. Explained everything and gave me the best deal possible. Thanks for your help Justin!

carrie arena

3 months ago

The plumber identified the problem and gave me options, which I like. He worked diligently and quickly and got everything working again. Chris Marshall was awesome to work with, highly recommend.

AB Blocker

2 months ago

Hector was very friendly and professional and knowledgeable.. shared some good advice with us.. would ask for him specifically if need again.. also would refer him to friends and family

Holly Gillespie

a month ago

Thomas was very polite and took care to not track anything in my house. He was thorough in his system check and report of potential issues. He was nice to my dog too!

dawn brewster

a month ago

I have not used them yet to do any major work or repairs, but Jeb came out and did a thorough inspection of my AC units, coils and furnace. Took so many pictures of everything and gave me different pricing options on the repairs. Very professional.

Tyesha Carter

3 months ago

Tyler Spears was very professional and pleasant. He's a very respectful being. I was honored to have him service my home. You rock Tyler Spears!!!

Colin Danko

2 months ago

Johnathan Gaona was very professional and friendly. He worked hard and did a great job keeping us in the loop with everything he did. Excellent service

Irene Chavira

4 months ago

The Milestone staff were great from the moment Ocie answered the phone and walked me through scheduling an appointment to Kenneth inspecting the furnace, electrical panel and wiring and getting my heat back on. Excellent team all the way around. I am very happy with the service. Highly recommend.

Robert Sarpalius

4 months ago

Christian spent a couple of hours examining my HVAC; taking pics, picking up dead squirrels, changing filters. Explained things to me and was very professional, gracious and thorough. Makes me glad to be a Milestone customer.

Lara

4 months ago

We needed to switch out the plastic valves the builder put in for metal valves in order to install an upgraded dishwasher. Milestone was super easy to schedule, they came out on time and was able to perform the valve switch out quickly. Chris was very transparent with Milestone’s pricing and even worked out a deal for us to have all 3 valves replaced. He was also very informative to two new home owners who know almost next to nothing. Haha!My parents have been using Milestone for years. And we plan to have them come back for any other future upgrades or repairs.

emily speer

5 months ago

Josue was so knowledgable and took the time to educate us on what was going on and what to do if we needed to shut off water, etc in the freeze. So helpful and we’re confident in the work and knowledge he provided!

Larry Wecsler

a month ago

Milestone Security System: With Michael there was no drama nor wasting time. He got right to work checking Lift Master wi-fi remote garage door opener. He determined that the Lift Master device was incompatible with our new high speed (AT&T fiber) router. Luckily, I had an older router, which Michael hooked up as an access point. Michael plugged the Lift Master device into the second router, and, in turn, plugged the router into the high-speed router. Success! Michael mentioned that luckily he had seen this issue with other Lift Master devices. Additionally, Michael also did a safety check of our security system - everything was working as promised. Michael was fast efficient, knowledgeable and friendly. Michael's visit typifies why we trust Milestone with our security, electrical, AC and plumbing needs!

Ashok Guduru

a month ago

Brian is the best guy to rate beyond 5 stars. He checks every corner of the problem then starts fixing. Brian/milestone did different jobs at my home and they are reliable, trustworthy.

John Maas

3 months ago

Electrical repair, replacement, and upgrading of two circuits and new install of exterior outlets for an old home. Excellent work, very attentive to detail, on time, rapid response, very courteous and communicative. I highly recommend. Will call again for additional work in the future.

Trisha Maddox

3 months ago

We had a leaking pipe in our foundation. The technicians Joe Stanley and Chandler Elder came out and capped the leak and rerouted our plumbing through the attic. They did a great job figuring out how to do the least amount of damage to our walls as possible. We can’t say enough good things about these technicians. Thank you!

Irene Hislop

4 months ago

Luke and his partner came to my home to insure my heating/ AC unit were working properly. Both of them were very knowledgeable, courteous and respectful. It was a pleasure having them in my home .

yoeric81

3 months ago

Shan was professional and extremely knowledgeable! He was courteous and respectful of my residence from the moment he arrived. He installed my new Over-The-Range microwave and replaced an existing ceiling fan in no time at all so I was able to get back to work way sooner than expected. This is my first time using Milestone Electric, but thanks to my experience with Shan, I'm a customer for life! Excellent work, Shan!

Shay Sauze

3 months ago

We really appreciated the work done in our home today. Had multiple light fixtures installed and a ceiling fan removed. Everything done was explained in terms of pricing and service. Very professional and stress free experience from start to finish!

Ric Collins

3 months ago

My tech was extremely friendly and knowledgeable concerning my HVAC heating and cooling unit. He explained in detail what maintenance he had performed and what I should consider with a regular maintenance routine going forward. I will never use anyone but Milestone to service my unit or anything electrical.

Dave Vogel

3 weeks ago

This was a complimentary sewer line check and sink plumbing check. Juan did an excellent job. Juan was very polite and through! Thank you so very much for your service!

Sam Burnett

2 months ago

I only used them for consultation, but the Electrician Wayne was professional, personable and direct. He provided ample details on the estimate and services Milestone provides.

Jorge Pinzon

2 months ago

Dewyane Wallace was my plumber for this repair. He did great, explain to me how everything is going to work and provide advice. I am really glad he did the job. Kuddos to Dewyane. The scheduling was also good, and fast. Same day! Good price for the repair.

Scot Garrett

2 months ago

I have a service plan that includes preventive maintenance. Milestone is always friendly and responsive with good service.
Teo, the technician, was friendly and knowledgeable.

Hap D

4 months ago

I had one outlet no longer working. I used Milestone electric and our service tech Dan Lynn did a very good job. He is very informative, very knowledgeable, efficient, and very easy to talk to.

Pat Wright

4 months ago

Rafael was very courteous and knowledgeable. He explained everything in detail about my system and what was needed to help the system stay in great condition. Very pleased with the service I received.

Hyacinth Gardner

3 months ago

Called for garbage The disposal problem. But while they were here he took a look at all my plumbing and noticed a leaking toilet.Which he also repaired I was great full and was able to resolve both issues at one time because they had the supplies needed for both jobs.Thank you. I am a new customer and I am extremely satisfied with Milestone service.

Becca Q

2 weeks ago

Cri Rivera was prompt, professional, and pleasant to work with! He fixed out frost damaged outdoor faucet and swapped our disposal quickly, and did a great job.

Celeste Hamaker

2 months ago

Our Milestone technician, Johnnie Sanchez, was very thorough with the AC inspection. He was efficient, extremely kind, and knowledgeable. .

Thomas Cox

a month ago

Milestone identified the condenser motor had signs of wear during a routine service. Replace it under warranty with no hassle. They always stand behind their work and their techs are alway professional

Traci Williams

2 months ago

Jon McGee did excellent work. He repaired my outdoor light post. He also installed and improved some security lights on exterior. He was knowledgeable, friendly and helpful!

Mike Christy

a month ago

Very courteous, respectful of persons and property, neat, and on time. The work is well done and anything that isn't is fixed right at no charge. I have been satisfied with their work!

GeeGee Tripp

2 months ago

I would definitely recommend Milestone. Very professional no B.S. Did the job in a timely manner kept me informed. Thank you so much Cody.

Linda Morones

a month ago

They truly have the best employees. Always prompt, professional, and knowledgeable. They provide you with valid information and options so you can make informed decisions about what you need done and what fits your budget.

Patti L

2 months ago

Shaun was very professional and kind. He took his time explaining all my options and made sure I was comfortable with my choices. I would recommend Shaun and Milestone to anyone needing electrical services.

Lidija Fleitz

3 months ago

Chris Rivera did an exceptional job at my home for many plumbing issues that were on our list for a while, I decided to call Milestone since I’ve had good experiences with them in the past. Chris was professional, knowledgeable, and went above and beyond in his day at my home fixing my issues. I rarely leave reviews, but wanted to make sure I acknowledged his performance!

Clutch Cargo

3 months ago

Marcus was extremely professional.He explained what the problem was and what the repair would consist of.I HIGHLY re-
commend Milestone Electric.This was the second time I used them, and both times I was happy,not only because the problem was fixed,but the prices are more than fair.THANX Marcus!

Dennis Turner

4 months ago

Marco was very professional and knowledgeable of his job. He gave a clear explanation of all repairs that were needed. We were very happy with his service.

katie graham

2 weeks ago

Matt and his partner were very professional and explained the issues that they found. They were very efficient and fixed the issue in a timely manner. Would definitely recommend!

James Weaver

a month ago

We have had them out 3 times, 3 times they listed different things that needed attention. Nothing was ever repeated. Felt like it was nothing but an upsale opportunity for them. Of course everything was 5k then presented in packages none of which were very affordable

Shantel LeBlanc

a month ago

Garbage disposal side of sink throwing water back up.amd then other side if sink started same thing. Used my once a year drain cleaning with my milestone advantage membership so I r didn't cost me anything fir my service today. Workers are always very knowledgeable and k I ND to work wirh.

jimmy meeks

3 months ago

It was a breaker box and was reset. Be talked with me on a new breaker box. He was very professional and explained about the service they provided. If this is how all your employees are I will use your company. This was a great experience. Thank you!

Veronica Vice

3 months ago

We always use Milestone they do great work and will not leave till is done. Prices are within reasonable and they present you with options which is great. They are our go to plumbing company.

Danny Terra

2 months ago

Our technician was fabulous, friendly & knowledgeable. He took pictures in the attic and showed us what we needed to do about our problem. And turned off the breaker for that issue. Will be back Monday to install and get us back up and running.

Beverly Strauss

2 months ago

I'm a first time customer of Milestone. I've owned a home for 50 years. They lived up to their commercials and the technician who did the work was very professional and outstanding at his job. Thank you, Milestone!

Flora Langel -Naanad- De Kock

a month ago

I initially used them for an electrical inspection after our repair guy failed to finish the inspection to bring it up to code.They recommended the maintenance support, and after discussing it, we decided to employ them, if only to have preventative care to know there is a problem, before there is a problem. I am so grateful for the work Ronnie did today. We'll be mindful of the things he brough to my attention, that is for sure.

Jo Savoie

4 months ago

Jonathan came out due to front and garage outlets not working. He was outstanding, breaker tripped and was missed by us. He inspected outlets and caulked around one outlet to assure all good. Went a step forward and checked one light switch that I had installed incorrectly. Wiring miss and was able to easily fix. Thanks Jonathan we are one happy customer!

Jacque Morales

4 months ago

John McCain was very professional, was detailed about all aspects of the units. Inside and outside my home.
He was nice and very respectful. I would definitely ask for him on any future problems.

Keith Brownlee

a month ago

Service was prompt and professional. Clearly explained options for upgrades to the current system and priorities associated with safety and system longevity. They consistently offer great service.

Melissa Poteet

3 months ago

A gentleman from Milestone, Travon Marsaw, came to my home for scheduled maintenance on my system.Without doubt, Mr. Marsaw was professional, conscientious, courteous and genuinely kind.He quickly went about his work and provided the services necessary.Before long he was finished and on his way.Milestone has always employed the most competent technicians and over the years I have experienced a number of their fine individuals working in my home.I will always quickly recommend Milestone.

Jon Atwood

2 months ago

Jonathan Almanza was our drain technician. He quickly diagnosed and cleared the backup. He was kind enough to show me the video of Mt damaged sewer line, and helped me get an estimate for repair scheduled so we can avoid further drain issues...??

Tyree Johnson

a month ago

Saw 14k reviews and 4.9 star rating so I reach out regarding HVAC. There seemed to be a drip or something coming from our HVAC unit in our attic as it was making a wet spot on our ceiling. I was told my window was from 8 to 11 the next day. 11am rolled by without a word from them. Reached out and they said they couldn't get ahold of the technician and didn't know what was going on. Frustrating experience that wasted my time and caused me to cancel and go with another company.

Dolaya Mala

3 months ago

Blair Huffman and Jeremy visited our home for an HVAC Maintenance appointment and they were phenomenal! They were patient with my questions and were very thorough in their report about our system, a video was also provided. I liked that recommendations were provided but not overly pushed. Both respected our home and space and showed great care towards their work. We very much recommend!

Ashitei Ollennu

5 months ago

Luke, from Milestone, did a fantastic job going over every piece of my HVAC system and waited around a little while later make sure everything was working as needed to.I have already started recommending them to my friends and family.Luke is the best.

Edward Kremer

2 months ago

I needed complete replacement of HVAC system. They provided expert information and evaluation of options for repair or replacement of current system with no sales pressure. Work was done professionally and on time. Their warranty is much better than the competition at comparable prices. Will use again.

Elle Mann

a month ago

We received a plumbing inspection and it was very thorough! My only complaint is that the report was hand-written with a carbon copy left with us. The written report was legible but would appreciate a digital copy as well.

Dan Malone

4 months ago

Blair Huffman performed a comprehensive check of our 3 HVAC units. He was thorough, knowledgeable, and friendly in all communications. Perfect combination of skills. Highly recommend.

Daniel Staples

4 months ago

Brian was courteous, professional, and kind. This young man is an excellent example of Milestones employees. Outstanding customer service skills. Thorough service call and complete explanation of details.Highly recommend Milestone.I had Daniel come for my annual Heater maintenance.He was professional, courteous, and very thorough.

D

5 months ago

Thanks for leaving my neighbors house right by my mailbox a gaping hole right next to it.
I had to go out and put caution tape so no one falls in and sues me.
I SHOULDN'T HAVE TO DO YOUR JOB!!!!!!!

Natthias Paul

2 months ago

Matthew Lacey yet again showed the professionalism I've come to expect from Milestone. He is our go to on our current electrical project and I feel confident about his leadership till the completion of the service.

Robert Mccomas

3 months ago

I didn't use this company because the job was bigger than I thought, but they were great. Very professional. Thoroughly explained the challenges the job would present.

Laura Masters

2 months ago

Will was courteous, polite and knowledgeable. He was very thorough with the services. Gave attention to all areas of the system. He even scheduled my next appointment. Very satisfied customer!

Robert Whipple

a week ago

Have had multiple professionals come by the last couple weeks and they have done a tremendous job of explaining what they came across and talking me through my options without pressuring me to make commitments I am not comfortable with.

Jenn C.

3 months ago

Great service and install of our new stovetop.... And restoration of our pipe leaks. ???? Giovani was so nice and explained all that was necessary to get us on the right track with our HVAC system. Wayne did an awesome job on outdoor electrical work! ???? great service and support. Milestone is the go to company for our home improvement projects.

Timothy Wilson

4 months ago

Brandon was exceptionally professional. He was efficient and his work was excellent. He was personable and answered all of my questions.
I highly recommend him.

Sara Blaydes

a month ago

MARCUS LYNCH was our HVAC Service Technician. He was wonderful! Professional, personable, thorough, able to cogently explain all problems or possible problems. Took pictures (very helpful!) of problems.

pokerpilot805

4 months ago

These guys are awesome! I have an older home with questionable electrical, and they diagnosed and fixed the problem quickly. Noah is always very professional and friendly. Highly recommend!

Michael Starkes

3 months ago

Taylor arrived and quickly went about checking the heating system on our newly installed HVAC system. I explained thatthe fan was making noise. He found the problem, the fan was scraping some loose wires, he applied electrical tape on each and then tied them back. No more noise. He proceeded doing the maintenance check of our system. Answered all my questions and concerns. Job well done! Thank you Taylor.

Bruce Boyle

3 months ago

Willy did an excellent job of quickly determine we had a plugged sewer main and cleared it. He went above and beyond in finding our second clean out, accessing it and solving our sewage problem. Thanks Willy!

Lou Antinozzi

3 months ago

Pedro was professional, courteous and incredibly helpful, going above and beyond anything I would have expected.
I will definitely ask for Pedro by name next time we need HVAC service.

Todd Adams

3 months ago

Very professional team... took the time to discuss and explain each step from assessment to resolution. Additional fixes are needed but today's visit was great and resolves the situation at hand for now...

Chris Dagg

2 months ago

Dustin did an amazing job! He was super quick and helpful with our AC tune up. He did a great job of explaining the issue and next steps to us. We would recommend Milestone to anyone in the area with an AC need.

Kenneth Shaddock

2 months ago

After an unsuccessful oven installation (not by Milestone), and an unsuccessful troubleshooting session by the oven manufacturer’s suggested repair service, Hayden was dispatched to my home by Milestone and through diligence and sheer persistence resolved the problem and I finally had a working oven. Hayden is professional, friendly, and is definitely a good electrician.

Claire Smith

2 months ago

Emily Griffin was great. She slowed up on time, she went right at it, figured out the problem and got down to fixing the issues. And she thoroughly explained why we had the problems and what to do about them. She’s one of the best we ever had. Thanks.

Bob Brown

2 weeks ago

Love these guys they show up on time explain what they are going to do, how much. Boom it’s doneRobert did an excellent job. Pros all the way

B Laf

2 months ago

My CO2 alarm, which was replaced last year by Milestone, started going off this morning at 6:30 am. Milestone had Jonathon Hebert out before 9 am at no charge, since it was in warranty. He had a replacement in the car and changed it out in just a few minutes. Also, he was kind enough to remove my stuck refrigerator filter. Thanks so much!

Christopher Rivera

2 months ago

Scott explained parts of my AC that I had no idea were causing the issues we’ve been experiencing! Thank you for your diligence and taking the time with me.

Ruby Deadmon

4 months ago

Marcus inspected the heating unit and gave me an approximate estimate of what replacement would be. He also shared safety suggestions that I truly appreciated, and passed the information on to my husband. Marcus did a thorough job.

Sipho Gumbo

2 months ago

Justin did a great job. Very professional and explained everything before and after the work. Highly recommend him Thank you so much.

Saunvit Pandya

a month ago

Ralph was the best - 5 stars. Knowledgeable HVAC professionals. Bit pricey but 5 starSome of the other service lines were less than great so 3 star on those.Averages out to 4 star

Eumeka Hellinger

2 months ago

Called them after a horrible experience with Affordable Heat and Air LLC in Gainesville. Will was friendly courteous respectful and CLEAN unlike Ronnie the unprofessional technician from Affordable A/C. Will very patiently explained the condition of both units outside and both furnaces inside (using pictures)which Ronnie could not determine that two units outside equates to two furnaces inside. Thank you Will Thank you Milestone. They are a little more expensive but I promise you you get what you pay for.

Patrick Hawthorne

3 months ago

Justin, from Milestone, was professional, courteous & knowledgeable. Performed a thorough heating inspection and gave me a comprehensive report of my heating system. He was on time & completed work in a timely manner.

Alan Creel

a week ago

We briefly lost power, checked breaker box and GFI outlets which revealed nothing. One side of wall switch had no power. Turns out we had an unknown GFI in an unlikely place which had tripped. Courteous and friendly technician found it and reset it, and charged me a not so friendly $363.

Diva1Midnight

a month ago

Perry Hicks was wonderful. He took video of the A/C system inside the home and outside the home. Explained in detail my system inside the home, checked everything inside the unit and gave me recommendations.Ask for Perry Hicks, when you schedule your appointment with Milestone.

Brian L. Morris

a month ago

John and the team were great. Pointed out issues that were faulty craftsmanship from our builder.10/10 recommend.

Karen Bobay

3 weeks ago

We had overlooked a tripped breaker which caused part of our problem and Marco showed us the GFCI button to reset the the other part of our issue. He was friendly, professional and didn’t even charge us for the visit. We are more than pleased!

Peggy Genn

2 months ago

De la Cruz was very knowledgeable, very thorough, very kind and patient. It was our spring AC checkup.
We have always been happy with this company’s workers and suggestions.

Larry Ferguson

3 weeks ago

Milestone’s technician Matthew and David arrived at our house on time fully explained process checked out outside faucets for leaks estimate created fair price, corrected 3 faucets leaking in short time. Appreciated his expertise with our system. Thanks for the great service.

Jim Gross

a month ago

Michael is awesome as he has worked with us for year on our home security needs. Great job every time!

Nikki C

3 months ago

Jose Garza came out and fixed the issue. He is always professional, and knowledgeable. Gave an estimate on some future work needed and we were all set. So far love Milestone!

PDCB TEX

3 months ago

Was here for 20 minutes and was expecting a $98 fee. Charged me $350 to voltage test my panel then called oncor to come fix the problem. Oncor tech did the same test when the came for free. Don’t get ripped off for electrical issues. Technician was civil and friendly, but only tried to sell. $350 for what took place was completely out of line and extremely expensive. All this to a senior citizen

Jim

3 months ago

Just like everyone else we have encountered with Milestone, Anthony was kind and professional. He performed all the maintenance checks and let us know our options going forward. Another good experience with Milestone.

kiran mudivarthy

4 months ago

Excellent customer Service. Luis Percy is very professional and got my job done with exceptional quality. Highly recommend to anyone.

Gloria Smith

a week ago

Jared arrived, after introductions, went on to assess my toilet issue. After testing and evaluating, I was shown just what was needed. Jared was professional, personable and timely. Overall, after retesting the repaired toilet, Jared inspected all other drains, hot water heater etc, and recommended future repairs. I was pleased with the sevice and the outcome. Jared gets the 5 Stars for excellent service!!G. Smith

Dana Coleman

a month ago

Sammy Garcia explained things in an easy to understand manner and was very pleasant and polite. Thanks for sending me a perfect representative of your company!

Kim Monroe

a month ago

He did a great job, came on time, and was friendly and professional and came back to help me with another issue. I would recommend him.

Cindy Klein

2 months ago

Our tech Ralph Gonzales did a great job. We just had a routine HVAC service done but I did have a few questions and he answered them all thoroughly. Thank you Ralph !

Chaney

3 weeks ago

Wayne was very knowledgeable, and explained things in a way that I could understand. His Co-Worker actually brought my trash cans up from the street, and I really appreciated it.

Vijay Vellaturi

2 months ago

Luis Percy with Milestone has preformed tuning and advised all the options in detail helped understanding the impact and prevention. Highly recommended!!

Luisanna Hernandez

a month ago

Nick Davis was extremely knowledgeable, professional, and took the time to explain everything. They were on time and finished re-piping our entire house in 2 days, the process was efficient and fast.

Michael Stock

2 months ago

Happy with the thoroughness of inspection and information provided. My one complaint is that every time a technician looks at my system they never reset the thermostats how they were originally.

Grace Niemeyer

a month ago

Jesus did a wonderful job! We had an emergency and he quickly efficiently took care of the problem. He was polite, helpful, and professional.

Krishna Dhanam

2 months ago

Milestone continues to exceed service expectations before, during and after the call. The ease of scheduling and the awareness of the technician etc make it exceptional. Rohit Roy was professional, courteous, knowledgeable and efficient.

christine schubert

3 months ago

I have been using Milestone for many years. Always professional. I love the maintenance agreement. Thank you for taking care of our HVAC.

Melinda Whirley

3 months ago

Updated: 02/07/2023Luis Medina was/is amazing. He goes above and beyond — very impressive. Knowledgeable as I would say master class plumber. Highly recommend!!! Doesn’t give up that’s character.Updated: 06/03/2021Kyle Schunke was technician for today BONUS another impressive appointment by a well trained, very articulate and professional. Extremely happy with Milestones maintenance programs. Please give Kyle a shout out as he was one I will remember and ask for to return.Updated: 12/03/2020 - Damien Garcia came yesterday (another class act) to service our heating units. Very knowledgeable and extremely professional. Again impressed and a very happy customer of Milestone!Thank you Damien! see you next year on our AC service. - The Whirley'sSo impressed w/ Chance from milestone is a class act! (Buy that man lunch!) Came into our home got right to it, then very patiently went over everything tolerated my new puppy that I had to tell him all about.I am so happy with Chance & Milestone going to stay a loyal customer forever! - Thank you.The Whirley's.

JoAnn Roe

a week ago

Milestone was excellent. Austin took my call and was really empathetic to our plight! He sent Esay over to us within 40 minutes…after hours! Esay had the problem figured out and fixed within an hour. At the end we expected a huge bill and that did not happen. It was very reasonably priced. We are customers for life!Update: We had Ralph out to perform an AC maintenance and he was on-time, thorough, and professional. Very happy with all of Milestone's services and the high-quality employees!

Austin McConnico

2 weeks ago

Brandon Smith did a great job installing a brand new plug on a wall where it was needed. Really appreciate how friendly he was throughout the whole visit.

Maryann Kluver

4 months ago

We have an old unit and since husband passed last year, no one could change air filter. Technician took him time to figure our unit and replaced. It was a relief since I have been worried about this. Truly appreciated his kindness.

Cheryl-Lynn Dillon

2 months ago

We had Shan and Neill today tackle a whole bunch of electrical trouble shooting on our home in McKinney. Also installed front landscape lighting and timers. Replaced GFIC outlets not working and installed a new kitchen light and a dimmer switch. We have used them for years and have never been dissatisfied with their electricians.

Steph Valadez

2 months ago

I called and got the last appointment after finding out I was returning from a business trip to a leaking ceiling. Brian came out the next morning within the time frame quoted and got to work detecting the cause of the leak. He has great communication skills and walked me through what was happening. He found the source and has stopped the leaking until further repairs can be done. Thanks for your help today!

Charles Walker

a month ago

Jesse Shusta was professional, courteous, and very personable while he solved a problem with our carbon monoxide detector. He went over and beyond, providing excellent service. We will ask for Jesse specifically for any future electrical problems.

Raul Leal

3 months ago

Danny was very informative and professional. I appreciate the attention and care in A/C maintenance performance. I highly recommend him on my next job to anyone else.

Greg King

a month ago

Aaron Voegele came by to perform a routine checkup and an enzyme treatment on our two AC units. During his inspection, he noticed that one of the UV lights was not optimally placed and growth was building on the motor housing. He moved the lamp and got us all fixed up. Thank you Aaron and Milestone! Also, thank you for your USMC service Aaron!

Lisa Munsey

2 weeks ago

Zane is a hard working young man. He kept at it in a stiffling attic until every issue was resolved. Im grateful for his diligence.

Josh Bennett

2 months ago

Shan helped with a doorbell installation, which I expected to be able to do myself. However, the transformer had blown out and the issue was more complicated than I anticipated. Shan was kind, prompt, and skilled at resolving the issue. Thank you for a job well done! Will continue to use in the future!

Dennis Lehman

2 months ago

Carlos Campuzano came to make sure our AC was ready for another hot Texas summer. Very friendly and professional. He arrived on time and was very thorough.

Donna Tate

2 months ago

Joseph replaced a broken gas/smoke/fire alarm and installed 10-year batteries and all alarm devices. He was on time, courteous and efficient; and I would be happy to recommend his work.

Sergey Maslyakov

2 months ago

The 24/7 call-in agents were very responsive and professional, even when I had to call them at 11pm. The technician, Nathan M., was punctual, very friendly and polite, and he did a great job fixing the broken shower valve I had.

Helena Meudt

3 weeks ago

Loved him! Super professional and fast! Gave accurate time and quotes. Would use him again! Thank you!

Norma Quintero

3 months ago

London was not only very professional, but very efficient getting the electrical issues resolved. He worked with me on pricing and even gave me great advise going forward. Great work !!!

Sharon Brock

a month ago

Always professional and knowledgeable associates. Rafael Medina was great-explained everything in detail. Love the confirmations day before for appointment time as well as updates day of prior to arrival. Appreciate the care when coming in house to avoid tracking in any dirt.

Karen Robbins

2 weeks ago

It gives me great comfort to use your service. Polite, personal on always answered my questions. Thank you for all you do for this little widow.

Keri Sherman

2 months ago

Very thorough and professional. Ryan did a good job of informing us of all the options, and he was not pushy at all.

Jean Schweers

a month ago

Ricardo and Emily were very thorough, helpful, and friendly. They answered all my questions and explained everything they were doing. Great experience!

Drew Millhollon

a month ago

Actually returned to review previous work they did a few months back. Very professional, everyone from the office staff to the service tech. Also very polite and prompt.

Julie Gerron

2 months ago

Salvador Amparan from Milestone performed a plumbing leak inspection at my house today. He was professional, super helpful and explained everything clearly. I highly recommend Salvador!

John Koonsman

2 months ago

I was sick in bed and had little contact with him. My wife and daughter said he was very nice and professional and carried in ah very heavy box that UPS had delivered. They were very appreciative of him doiing this.

Jennifer Brand

2 months ago

Loy and his trainee were great! Answered all our childish questions about electricity and the price was no where near as painful as we thought it would be. :) Highly recommend, Loy and Milestone!

Debbie Terra

2 months ago

We should just all be friends and do a BBQ!
Great work, so professional yet down to earth and friendly.
Highly recommend!

A. Bashford

a month ago

Zaul Hernandez of Milestone is a phenomenal employee and answered all questions with confidence and knowledge. He was considerate, helpful, and performed his tasks swiftly and completely.

Tony Mazza

a month ago

I originally wrote a negative review, but a supervisor reached out to me and made thigs right. He offered to go above and beyond what would make the situation better. In our conversation he stated that its not about $, it's about happy customers. A1 company philosophy . Thank You Adam.

DocSki

2 months ago

Jamison was very thorough and professional. He was not pushy or trying to sell services just recommendations. We will use Milestone in the future.

kendrick jones

4 months ago

Everything went great from start to finish. Marco came in and got right to the problems and fixed them. I will also be using MS soon for some electric up grades. Great job!!!

Felicia Rushing

2 months ago

Justin was very professional and show care and concern for all my plumbing needs. He provided detailed information on everything he needed to do before doing it. He was polite and courteous. I was honored to have someone of his caliber in my home. Justin is truly an asset to your company.

Dave Winkler

2 weeks ago

Steve was professional at all times. The work was performed quickly and Steve was respectful of our property. Good job, Steve!

Dajuan Mann

2 months ago

The 2 guys that came out were great. Professional, courteous, and very diligent. I recommend milestone to friends and co workers.
I am an employee of Lennox residential and I recommend milestone to friends and family.

leigh ann schweser

2 months ago

Called for an estimate to add a hose bib in the garage. Brian came on time and explained the job and the basis for the estimate in a very professional and courteous manner. The estimate was fair and reasonable.

Michael Huffman

a week ago

Wow, As usual, your teams effectiveness and professionalism has blown me away. I'll be recommending u to any of our 500 members at the 4 Seasons at Las Colinas.

Scott Chandler

a month ago

I would like to thank Jonathan Hebert who came & performed the electrical work at my home today. Very knowledgeable & professional. Offered multiple solutions to resolve issues

leah Moschos

a month ago

Matt Koefer was prompt professional and informative. Very personable and I hope we don't need any other repairs but if we do, we'll ask for Matt.

D Wright

4 months ago

Blair was amazing. He has excellent customer service skills. He was extremely thorough and professional! He could be my dedicated technician.

Michael Flax

5 months ago

Trey was polite, professional and efficient. He completed the heating check up in less time than what I was told it would take. Which I appreciated as I work from home. But to be truthful hecwas quiet during his work and didn't distract me while I was working on a big project. Nit to mention he's easy on the eyes. The whole deal. You're lucky if Trey is ur technician.

Doris Reyes

2 months ago

Complete sewer line replaced in a day. Only reason not finished is because waiting on city to inspect. I’m thoroughly happy with the work and crew. I highly recommend this team.

William Crabtree

3 months ago

Our technician was very courteous, professional, knowledgeable, and thorough. He answered all of our questions. Thanks for having such a wonderful employee. Sincerely,
Jacqueline M. Osborn

Virginia Nowicki

2 months ago

Both Wes and Chris were awesome. Very knowledgeable and helpful. Definitely will use them again when service is needed.

Ross Norcom

2 months ago

Corey did an outstanding job with my electrical repairs and installations. I highly recommend Milestone and I will continue to use them moving forward.

puttdawg

2 months ago

Had Dwayne out to fix our shower. He was very professional, clean and his work is outstanding. We would have him out again in a heartbeat.

Frankie Nigh

6 months ago

Cheney checked heat system and all was good.Andre did a great job and checked all the vents to make sure they were working properly. He did his work quickly and very professionally.Austin worked to get me a very good quote. He was on the ball to grab a couple units that would work for me since HVAC units are hard to come by right now. He looks out for his customers to ensure they get great service.Justin did great explaining recommendations for maintenance.

ralph francis

a month ago

Dan Lynn did a phenomenal job with a thorough investigation into my home’s electrical issues. Absolutely the best.

logan w

5 months ago

Fixed my head scratcher in about 20 minutes. Although somewhat pricey, the team did an excellent job explain the cost, and keeping it simple. Thanks! Hope to not have to use you again, but if i do, you'll be my first call

Neallie Payne

2 months ago

Scott W. came out to add a driveway gate to our home and he was awesome! Knowledgeable, friendly, communicated with us throughout the process, and we couldn’t be happier about how it turned out!

William Mitchell

3 months ago

Mario and his assistant (Devontre?) we’re super polite, professional, and informative. They were thorough, neat, and great ambassadors for Milestone. This was the first time I have used Milestone, but they are my go-to company for any future plumbing, electrical, or HVAC needs. I’m sold!

vickie scearce

2 months ago

Lance and Kody were friendly and kind. They worked hard all day to fix my electrical issues. I will definately reccomend Milestone to those needing a good electrician.

Pepe Rodarte

2 months ago

Clint did a great job of fixing the current light fixture and saved me money. I now use Milestone for all my electric needs.

Yogesh Patel

2 months ago

Jesse Shusta did an amazing job. He not only resolved an electrical wiring issue, but left me with enough instruction to confidently wire up new fixtures myself.

Micah Worm

2 months ago

Chris Leighton was on time explained everything clearly and took care of me and my house. Love Milestone and how well they treat their customers

Carlene Craft

a month ago

Iram Perez was professional, courteous, and knowledgeable. He was easy to understand when explaining - with video! - what he had worked on in my A/C unit. Very nice and appreciated! My A/C is tuned up and ready to work through a hot Texas summer. Many thanks!

Cleve Morgan

2 months ago

Alan was great! He was professional and courteous. It’s most appreciated when a service company excels with its service level.

Jason Green

2 months ago

Timmy was great and was able to help us when an outlet burned out. Fast, reliable and a great conversationalist. Thanks Tommy!

SHANNON KELLEY

a week ago

Wayne did a great job and was very nice and explained everything. Thank you for providing amazing customer service.

Eric Gilnack

4 months ago

Trey was very polite and professional. He didn't push any service, he just gave me the options I had and the pros and cons for each.

Jon-David Wells

3 months ago

Milestone is simply the best....Our house got hit by lightning. Both HVAC Systems took hits....Andre Thornberg showed up, identified & repaired not just the damage we had, but also pointed out items for the future. Warm & Cozy now....Ready for another Hot Texas Summer soon....Thanks Milestone!!

CA Van Zant

4 months ago

Justin is an excellent communicator and kept me informed all along the way about what he was doing and what the cost would be. Milestone reps are always excellent.

Katy Hanske

6 months ago

All technicians, including Evan for today, that have arrived for a variety of services have been great; very knowledgeable, take the time to explain things that can be understood easily. My problem is with having them arrive within the designated window. 3/4 of the times this year, I’ve scheduled several months in advance for routine maintenance to be done, they’ve called halfway through the window time to push arrival time outside of the designated window and even had to call and ultimately cancel and rescheduled due to emergency calls taking precedence. I am a member as well and pay monthly for these services to be provided. It has been very frustrating and a great inconvenience to me, making me miss work and cancelling other plans that have been previously arranged.

Greg Elliott

6 months ago

Chris arrived early for the appointment, after a call to confirm that I was okay with an earlier start time, and was very professional. He took the time to listen to reason behind our call, what we hoped to accomplish with the visit, and how that plays into the plans that we have for an upcoming renovation. Taking all of those points into consideration, Chris presented options and then stepped outside to give my wife and I time to discuss things and make a decision to move forward. Once the decisions were made, he completed the work and cleaned everything up. I would not hesitate to have him come out again if I needed plumbing help.

BOSS TALK

10 months ago

We needed to have a outlet installed because the previous owners created a mess with wires. Caleb was our technician, he was excellent. He explained everything professionally and made sure we knew everything we needed to know before he left and during the service. He was quick, very friendly and professional. We will definitely choose Milestone again and highly recommend. If Caleb could come out every time that would be awesome!

Martin Bernard

2 months ago

Hunter was very professional and took the time to explain the repair process . He also made sure options were provided so I could make the best decision .

Tam Smith

2 months ago

Zane was amazing! He was very informative and he educated on things I need to know about me a/c unit. I had a family matter to tend to and he was informed by dispatch and he showed compassion which I really appreciate. Thank you, Zane and thank you Milestone!

Caleb Gautreaux

7 months ago

Amazing experience! Worked quickly and was very kind. He also put together video with a voice over showing me the areas of concern as well as what my options were for fixes/repairs. This made everything very easy to comprehend and made me feel as if I was able to make an educated decision on the repairs.

Amber Redmond

6 months ago

Jake came out for a maintenance tune-up and discovered that there was a part that was not working which impacted our unit cooling properly. He explained and showed us everything step by step. This was my first experience with Milestone and based on the customer service Jake Starr provided I signed up for their monthly customer advantage service and will highly recommend to anyone! Thank you Jake!!

Joann Schulte

3 weeks ago

They did an inspection of all my plumbing, and we found three things that needed to be fixed. He was on time explained himself well, and we have an appointment to fix what needs to be done. This man has his act together.

Dave Gallman

3 months ago

Milestone came out promptly and had my issue resolved in short order. Quick. Professional. Reasonably priced.

Jennifer Stokes

9 months ago

Over the last year we have had many contractors do work on our house. We have only had two good experiences. One put a beam in our attic, and the other was Milestone for electrical work. We recently wanted our air ducts cleaned and calling Milestone was a no brainer! Scott Johnston came out and did a full evaluation of our A/C unit inside and out. He was amazing!! He even made a video of the problem areas and what needed to be done. Once again we feel like we made a new friend!! I don't know how they do it, but we have been more than 100% satisfied with this company. We don't even think about who to call. We know they do excellent and professional work. It's not easy to find a company you can trust, but we absolutely trust Milestone!! Thank you, Scott!!!!

Stephanie Dingle

8 months ago

Hugo serviced my A/C unit and used pictures and video to walk me through the full service. He showed me what was going well with my unit and offered suggestions to make it run more efficiently. He gave me options for service and laid out the costs for the repairs, and he told me about the various financing options Milestone offers. All in all, I am extremely pleased with the service and will absolutely call use Milestone again in the future!

Jodi Hacker

6 months ago

I've been using Milestone for a while now and each time I have been very happy with their service. Always on time, very polite and do a good job. They aren't pushy with any of the recommended services. I really like that if you are an Advantage member that you have additional services options each month.

Diane Hitt

a week ago

My brother started the job, but he couldn’t quite finish it up. Wayne came in and did the rest and did a super job on everything. I appreciate his professionalism very much. Thank you.

Don Garland

9 months ago

Very quick and easy appointment scheduling. Friendly service. Technician arrived on time and quickly had the A/C unit up and running. He was very thorough when explaining the issue and my options to repair or replace a part. The repair cost was 90% less than replacement. It’s nice to deal with a company like Milestone that operates with integrity and provides a high level of customer service.

Carey McKenzie

3 months ago

Rafael explained what he would be doing to redirect precipitation from the roof to both sides of the outside A/C to prevent rain, sleet, and/or snow from going into the outside A/C unit again. Afterward he provided good answers to my questions. He was completely polite and courteous, and efficient.

Cliff Zellman

3 weeks ago

They came on time, did a great job and charged me the exact quoted price. And they were $350 less than the competition.

Landon Parks

5 months ago

Hugo came out the same day and explained every step of what he was performing to diagnose our issue. Very happy with all Milestone staff! And would be more than happy to have Hugo help us again when needed.

Elnor Reed

2 weeks ago

He took time to explain the service he was going provide. The cost and timeliness of the repairs were very reasonable.

Jock Williams

3 months ago

I have come to expect nothing but great service from Milestone and Jordan provided just that.He was very professional and very thorough in his inspection of A/C Hearing system. He also explained what we could do to improve our system. He layed out a comprehensive package around the next steps we could take. He explained everything in layman terms and answered all of our questions.Our previous guy, Nick set the standard with his visit. Jordan complimented that standard with his service as well. We will be reaching out to him for our next steps.I will always use Milestone. Great company with great employees. They will continue to be my go to company for A/C, Heating, Plumbing and Electric.

Vreitta Smith

2 months ago

The technicians arrived and rolled out the red carpet. Politely introduced themselves and put on red shoe covers and walked into my house and addressed the problem.

Earnest Cleburne Jr.

2 months ago

As always Wayne has always done an outstanding job and I appreciate his courtesy his profession and the way he handles his students. He does an outstanding job and you should have more people like him. He gives 110%. That’s why he keeps coming back out to my house because I like the way he acts behaves conduction self. He’s a true gentleman in every way, shape and form there’s few and far between and Wayne is one of them and thank you Milestones for sending them to me and allowing me to be part of your family

Mia Glenn

7 months ago

Zane and Johnny were very thorough and professional. I really appreciated the time they took to explain my issues with our AC/Heating unit. The video was very informative. Excellent customer service.

Becky Rubio

a week ago

Very knowledgeable and professional. Explained the situation, provided before and after photos. Overall process was succeeded expectations.

Jd Middleton

a month ago

These guys do solid work but they have an insane mark up on everything. If they have to cover that much warranty repair cost upfront it makes me worry about their call back rate.

Abhishek T. M

5 months ago

Benny came out and repaired my heating system quickly and efficiently. It was a simple repair, but he clearly explained everything he would and how much it would cost. He was friendly and shared his knowledge about the furnace with me. Will definitely use again

Illona Smith

2 months ago

The technician, Victor was knowledgeable and professional. I appreciate him letting me know what he needed to do in the maintenance process. He also gave me information on some additional products for the AC if I wanted them. Upon completion, he assured me that the AC unit was working properly.

Cathy McCall

10 months ago

I have used Milestone for the 16 years I have been in this house! They are always professional and reliable. This time Michael came to replace the batteries in my alarm system- he showed me how to do it and left me with extra batteries just in case the other one goes out. He also answered questions about my alarm that I had forgotten! He was great. I highly recommend Milestone for anything you need to have done in your home.

Teresa Koehlar

2 months ago

His thoughtfulness, compassion and kindness during this crisis was above and beyond his duty. Professional, honest and determination to find and repair was filled with back breaking hard dirty cold wet work. Rare to find this kind of personal integrity. Milestone is truly blessed to have such a dedicated young man

Chrissy Cook

6 months ago

We had a new heating/air system installed in February and whenever we have a concern they come out and are so professional and do their best to explain the issue and resolution so that we understand. The technicians make me feel like they actually care.

Roy Baker

3 months ago

Christopher arrived when scheduled and promptly found the stone jammed in our disposer. Good service by a very personable plumber, Thanks

Kyle Borne

2 months ago

We had both a leak near the city meter & from under the sink facet. Both bits of work were completed and his conversation also convinced me to join the Milestone Membership for $20/mth. It's like an HSA for your house.

Colin Heinrich

a month ago

Zane did an excellent job working on my HVAC system. He was quick, professional, and diligent. 10/10

Grace Lozano

6 months ago

I have not contracted Milestone yet, but the Christopher and his helper were very friendly and professional. They explained everything in plain English very knowledgeable. He also explained if used the member perks which are amazing. Definitely a keeper.

Jo Foster

2 months ago

Brandon was not only the nicest guy to ever work on something in my home. He explained every thing and told me if I ever had another problem, what to do until someone could come to my home. Because of him, I will never call another company . Only Milestone now and always !!

Rodger Burrow

6 months ago

Milestone offers a lot of services for the home owner. We have used them often and their tech’s are always professional, personable, and get the job they are hired for done, in a timely fashion. I highly recommend this company for your home needs.

Tracy Sturdivant

3 months ago

Loy did a great job!
Took the time to explain options and work with my budget.
Would definitely recommend him and Milestone

La Rhonda Hall

8 months ago

Everything was great! He showed up on time, and he was prepared to work. He knew what the issue was before he looked at my electrical panel. Thanks milestone you did it again. One satisfied customer.

Jamie Rachels

7 months ago

They were on time. Very amenable. Worked very hard. Showed my husband everything they were doing, step by step. Answered all questions as best they could. Fixed the problem but let us see that the camera was picking up a lot of roots that were causing problems. They advised of of a few things to do and nor to do to help with the problem. However, eventually we'll have to have root removal done. I like this company & we liked Jesus. Very good employee.

Jackie Morgan

2 months ago

Grant Hunter is an excellent electrician! Very knowledgeable and efficient- will certainly ask for him if I need any more electrical work done!

Kenneth Landreth

6 months ago

Mason was our technician today.He came to do maintenance on our air conditioning system..We had a couple of issues which he was able to resolve, he is very professional and personable..He did a great job and we are very happy with our results..Mason has done other work for us and he always does a great job. We are Senior citizens and they were able to help us with our rate..We have been customers a long time and we would highly recommend Milestone to our family and freinds..Thank you!! Nadia

Pattina Small

7 months ago

Johnathan, and his trainer were Awesome!! He was very courteous, professional and informative. He was knowledgeable about the job and was able to answer every question I asked. He and his trainer both worked very hard at performing the service they perform for me. I'd have them come back to service my home anytime. Excellent job, guys!!!

Isela Ornelas

8 months ago

Grant did an amazing job! Exceeded our expectations. He efficiently and neatly removed old light fixtures and installed 3 new ones. Also installed the proper boxes to hang them. The lights look great, and we will definitely use milestone again ??

Jude Duniho

5 months ago

Govani Aguilar was exceptional. He was knowledgeable and professional, and made me feel as though I was his only customer. His demeanor and focus on the details was superb. You have a winner there and I hope I have the opportunity to work with him again. Thank you for sending him as my consultant!

Lisa Mcdaniel

a month ago

Inspected and cleaned/tuned up our AC and were very honest about items needed. Professional and on time!

Darryl Bates

5 months ago

I have used Milestone a couple of times and in both instances my issues were corrected very professionally.The only issue I had with service call was that my appointment time was missed and I felt like the individual answering the phones did not care. I understood that it was a holiday weekend, which was why I accepted an appointment for Monday. Monday came and the appointment schedule was still missed.

Kert Platner

6 months ago

Our electrician was Jon McGee. He was on time, very professional and seemed very knowledgeable about the problem. He worked diligently to get it fixed and did a great job. I would highly recommend him.

Ronald Cole

3 weeks ago

The guys for mile stone was very great explain to me what the issues were and also described in detail what I needed to do thanks guys.

EAL Aguirre

a month ago

Great service and very professional. Gary explained all the issues throughly and took his time to find the problem. I have been a Milestone customer for several years and have trust in all of their technitions.

Scott Wenning

2 weeks ago

DeWayne fixed a broken spigot in our back yard. He was professional, courteous and a pleasure to have in our home.

Xarxe Rust-Stanton

6 months ago

Joe Staily from Milestone was not only professional with my water heater repair, but his customer service was outstanding! He evaluated my issues, provided clear options to resolve my problem with the water heater, and then efficiently solved my repair.Joe explained my future options and gave me his contact information and full pricing, to complete an eventual replacement of the water heater (with economical choices to fit my budget). I was thoroughly impressed with both Joe and Milestone’s services, and I will recommend them to all of my friends and neighbors. Two Thumbs Up!! Thank you, EMS

Jolie Geron

10 months ago

Milestones Luis Medina, Nathan and Chad were the absolute best! They explained everything in detail and even showed me step by step what they were doing. I felt very reassured and comfortable with their work. They also let me know about additional issues that I might have with the house that I should take a look at even when it didn’t have to deal with the plumbing and or Milestone. This was truly a great experience. When You find out about a major repair that needed attention, they took a bad thing and made it great. I really can’t say enough about these guys. They just finished and I already miss them being here.

Jeremy T.

2 weeks ago

We have worked with a few techs from Milestone and had excellent experiences from each one. Most recently, (May 2023) Dustin Jackson was on call and helped out us big time with our AC unit that was severely overheating. He explained the issues, completed the fix in a timely manner and was also very polite, friendly and professional. Thank you, Dustin!!Ryan P also helped with an HVAC install and QC post work on 7/28/22. He’s an extremely knowledgeable, professional, friendly and efficient tech and great person!On an unrelated service call in 2022, Cody was a pleasure to work with and helped us out with top notch services for our AC and HVAC. He completed general maintenance and provided in depth details of recommended services including a current amplifier for AC and float switch for HVAC. Cody was extremely professional, polite and efficient. Definitely check out Milestone Electric and their Advantage Plan for good value and discounts. Great job Ryan, Patrick, Cody & all the Milestone crew! Thank y’all so much!

Gregory Haben

6 months ago

John McGee added a 220v line to a room off the garage. Very professional, great attitude and he seems to love his job and working with customers. I will have him back to run the electrical to power the ductless mini split that I’m putting into my shop.

Craig Washington

2 months ago

Chris was very professional friendly and very easy to talk with and communicate with. I really appreciated his demonstration of how I can best/better manage my temperature panel and systems which were very useful. Chris’s recommendations and suggestions were great and I will follow them as we enter the cooling Summer season.

Theresa Biggs

6 months ago

Revision: Service great. Cost ridiculously high! London went above and beyond. Stayed late on a Friday to complete the job and provided excellent service. However, I realized much too late that Milestone is seriously overpriced. I made the mistake of not shopping around and paid 3x the amount of other quality companies.

Dale Groan

a month ago

Jonathan Hebert provided excellent warranty work and spent the time to explain the electrical issues and future fixes should issues continue

KiKi Walker

5 months ago

Jon McGee is the epitome of exceptional customer service. He’s very thorough and took the time to answer all my questions. This company is lucky to have an employee like Jon who’s the poster child of a model electrician.

Andrew Huds

5 months ago

We have used Milestone for many of their services over the years and they have always exceeded our expectations. Davonte’s Henry was our technician on this service call and is a true example of what companies expect of total customer service and satisfaction. He went above and beyond in explaining what he needed to do in clearing our drains and ways to prevent it for happpening again. I have always trusted Milestone and will continue to use their services.

Lance Swint

7 months ago

We thought we had a slab leak and milestone was awesome, found to be a hose bib outside faucet leaking and running threw the walls. They worked until 7:30pm for 2 days to find it and worked with me greatly on the price. They sent master plumbers out and did a fantastic job for us.

Keaton MacLean

5 months ago

Super Nice, and informative, He was very thorough in finding the multiple leaks across multiple sections of our House.We had multiple leaks, in complicated places in the crawlspace and the price came much lower than I imagined (compared to a previous simple fix from Baker Brothers which now seems was overpriced)Hopefully will never need to work with Milestone again, but will be very glad I have them if anything else ever needs fixed.

James Cobb

3 months ago

This was my first time using Milestones and I was very impressed. Tyler Spears was very professional and informative. I would definitely recommend using this company.

Debbie Wells

6 months ago

We live in an older home and some of our HVAC equipment is on the edge of extinction. James was awesome: professional, considerate, knowledgeable and thorough! He provided several options to properly maintain our system.

Cislyn Trammell

5 months ago

Christian came out inspected my plugs and he was very thorough. Explained everything in details which was very appreciate it. If I ever need someone to come out again, I will ask for Christian awesome job.

Lynn Ledoux

3 months ago

Milestone goes the extra mile to make customers happy. Rick even cleaned the ice off our front steps to keep everyone safe.

Kimberly Walls

8 months ago

Our main breaker went out on a holiday stormy weekend and they did a great job of getting someone out as soon as they could. The electrician arrived within 3 hours of calling the office and we are so thankful they got our power restored promptly. The electrician was skilled, friendly and courteous. It was a bit expensive since it was holiday rates but that was to be expected. We have a warranty on the part and work so thats comforting. Would definitely use Milestone again.

Brent Cleveland

4 months ago

Jon McGee was punctual, friendly and very knowledgeable. He assessed my problem and had it fixed quickly. I highly recommend Milestone and Jon McGee.

Bruce Campbell

4 months ago

Had a pipe burst in the freeze. The tech, Corey, was on time and very competent and professional. I did have to pay an increased price for holiday service, but that was understandable and stated upfront.

Darlene Clifton

6 months ago

Price gouging. Service was on time, friendly and did the easy wiring fix. Price was obscene $277/hour (after online coupon). 2x more than what I believe most professionals would charge. Seamed much more interested in generating revenue than doing the actual job, by writing up extensive estimated cost sheet, then providing a pitch on buying a maintenance contract.

Carmen Zapata

3 months ago

I used the plumbing service. I did not see the DISPATCHER fee $99.00 as part of the service that I should be paying other than parts. labor, and taxes. I will go to other another reputable vendor.L still have other projects at my home. Retired senior.

Blair Robertson

a year ago

Chris was AMAZING!!!!!!!!!!! So so so sweet to my mother who has dementia and (was a little in the way) along with her 80 pound labradoodle Lexie. Both pictured below. Milestone always has the best service and the nicest technicians but I would say Chris is my favorite!!!!!!! :D

Lisa V

2 months ago

Had another great experience with Milestone today. Will was very thorough & professional, AC cleaning & tune up prep for hot Texas weather. Everyone is very caring, professional, on time & I'm really glad I have an honest company I can count on. Thanks for being so trustworthy & reliable.

Jessalu Lovell

5 months ago

Ryan was timely, polite and had a thorough understanding and knowledge of the electrical tasks at hand. Not only did he work swiftly, he left the environment even better. A true gentleman, obviously I was impressed.

Owen Morris

6 months ago

Milestone isn’t the cheapest, but their service can’t be beat. Jamison was a technician that recently visited to tune up our heater for winter. He was on time and was very thorough in his explanation of everything he did. Really, you can’t go wrong with these guys.

Kristi Murphy

4 months ago

The visit was for an electrical inspection. Marco was very professional and well versed in his profession. He provided succinct details on his findings and shared recommendations for future projects.

Diane Holland

5 months ago

I have used Milestone twice and I can't say enough about how impressed I am. They did great work and I am very happy with everything. They even have women electricians! Girl power!

Becky Flowers

4 months ago

He was prompt and professional. He was very knowledgeable and described exactly what he was doing and gave recommendations on how to increase the longevity of our water heater, too. 5 star service!

william s

5 months ago

Needed help with bathroom plumbing. Poor guy had to go in the roof to get the toilet to stop draining into the tub. Was on time when they said they would show up...even when I needed him to come back that afternoon. Rather affordable to be honest. 300 bucks I feel was fair for walking around on the roof and getting things flowing again.

Robert Fornaro

a month ago

Jon again helped me with my electrical issues. He and his assistant were helpful and patient answering my wife and my questions

Yolanda Cook

5 months ago

Technician (Keith) was very professional and knowledgeable about the issue we were having. He took the time to explain the repair, ensuring we knew what action was being taken to fix issue. We appreciate Keith and Milestone.

Constance Hargis

2 months ago

Mason arrived on time as usual. He thoroughly inspected the HVAC system and reported issues he found to me. He replaced the filter. The coolant was low so he charged the system as well as scheduled a warranty tech to come repair the coolant system. Mason was professional and respectful.

Toby Miles

6 months ago

Chris Rivera was great to work with in finding solutions to my bathroom issues. He was personable, and answered all my questions. He also did a fantastic job. I would have invited him to stay for dinner if it wasn’t Halloween night! Definite asset to your company.

Jeffrey Sandercook

2 months ago

The timing was perfect ,the professionalism of Trevon was exceptional the ability to explain what procedures he was doing, was phenomenal, great job, Trevon, and mile stone electric

Nathan Seale

5 months ago

Chris Rivera did a great job replacing my outdoor faucet in the freezing weather. He was knowledgeable and explained everything that he needed to do and took pictures of his progress. Highly recommend ??

KatrinaScotty Lawson

5 months ago

Christian Cabrera did a good job! He maintinanced our heating unit, even checking the blower and vents. Removed a critter from our unit and searched for point of entry. Notified us and showed pictures of the findings. Recommended what should be done and gave pricing. He cleaned up after himself. I will request Christinan in the future.

Charles Barnes

6 months ago

Noah Daniels did an excellent job fixing my light switches. He was quick and effective. He also has great customer service skills. Awesome job.

Mama's Daughters Diner & Nancy Procaccini

2 weeks ago

Tyler Spears was the ultimate professional, very knowledgeable and efficient, installing 4 light fixtures and installing a TV on the wall in my new home! Thank you

Jacqueline Ballou

5 months ago

Michael H. Was out to service my two systems. He’s arrived in a timely fashion, pleasant young man, kept me up to date on his progress, thoroughly explained the status of my systems and my options were presented. He was A class and represented the company in a professional manner.

Terri “Bailey’s Mom”

2 months ago

Milestone has done two major jobs for us, replacing and upgrading our electrical panel as well as adding new outlets where needed and repairing light switches. They also replaced our aging hvac system. They did quality work and were very professional. Our new hvac system worked great for 8 years, then this summer during a run of 100 degree days the ac went out. Amazingly, we were able to get an appointment the SAME day we called. Jose came out and did a temporary fix to get it running again and ordered new parts to complete the repair. As soon as the parts came in a couple of weeks later, the technician, Rigoberto came out and quickly installed the new board to complete the repair. Before he left he verified everything was working. AC is running now good as new. I can’t speak to pricing since everything was covered under the warranty.I highly recommend Milestone for any electrical work or hvac services. I haven’t used their plumbing service yet but I’ll probably give that a try in very near future.Update for 2023: an issue with our hot water heater led me to first call Milestone. It took several visits and changed out elements and thermostats. Still kept running out of hot water. Today master plumber Steve Pound came out. After conducting several tests, he was able to diagnose the problem and hopefully now all is well. Furthermore he explained everything in layman terms so we understood. He took his time to explain. Very knowledgeable and very professional. He mentioned Milestone offered other home related services. Next time we need something I will probably call them first.

Dexter Tudor (Dexter)

2 months ago

Jaun was very professional and did great work.

Carol Clark

6 months ago

Michael O’Connor from Milestone came out this morning and installed a light fixture in my attic. He was terrific. He gave me a few options and got the work done quickly. It looks great! He was prompt, friendly and knowledgeable . Thank you.

kerry langford

4 months ago

I used Milestone for electrical work and AC and heating work. Blair is amazing! He was our service tech. He’s a young man with a great work ethic and a great attitude. The world needs more Blairs.

Nancy Clark

5 months ago

Tyler was very knowledgeable about what he was doing. Fixed the issue. He also gave me tips on how to reduce my electric bill. He is someone to request to do repairs.

Darren Hayes

4 months ago

Daniel did an outstanding job and did not try to sell me unneeded services. I will be calling for some service at the end of the month. I highly recommend Milestone

VG Tinsley

2 months ago

Installed kitchen faucet that was leaking and we provided the faucet.
We're on your advantage plan, so we thought the $240 we have with you would cover part of this install, however it didn't. A bit costly.

Derek Jones

6 months ago

Chris Marshall with Milestone was great. Very professional and provide multiple options for my repair. Milestone prices will always be on the higher side but you get great service to go along with them.

Shelby Lowry-Gross

9 months ago

Jacob was extremely helpful and professional! We had our upstairs A/C go out on an extremely hot summer afternoon and Milestone sent Jacob out a couple of hours after my call. Services were very efficient and I would use Milestone again.

Austin Home

6 months ago

We had Eric from Milestone visit us to evaluate our options for replacing our air conditioning system. He clearly laid out our best options, gave us pricing, and then left us alone to make a decision. We spent about three weeks comparing quotes and looking at financing options. When we called Eric back to say we wanted to go with Milestone, he said he could have a crew out the next day.When the crews arrived, one for installation of the new system and one replacing the ductwork, they were all very professional. They take care to protect your floors and walls from damage as they’re moving equipment and material in and out of the house. They did everything promised in less than eight hours and left the house clean and in the same condition they found it.Noel, Jorge S. , Aaron M. , Jorge R. , Juan, Alex, thank you for your hard work on our new AC. We appreciate you.

Debbie Simms

a month ago

Steve was great! Explained everything and a quick fix on our hot water heater as it was just the pilot light was out. Appreciate the professionalism and also he was super sweet to our pups! Which is a win win!

Usman Pervez

7 months ago

My heat wasn't working and I called Milestone and got service same day. Turns out my circuit board was bad and the tech took 30 min to fix and my heat was back on and working. The service is a bit pricey, cost me $1300 but they warranty their work 5 years parts/labor. Overall my experience with Milestone has been great.

Sissie Witt

4 months ago

Carlos was a very nice young man. He was very courteous and respectful. He made sure that we understood everything and even showed us a video of the inside our unit.

Jennie Crays

2 months ago

2 water heaters installed. This included all the safety devices needed/required.The other two men, Sheldon & another Johnathan were members of the installation team. All 3 men were a pleasure to work with. (They worked: I just watched & tried to stay out of the way.)The Johnathans went the “extra mile” & installed a submersible pump in my fountain. This is greatly appreciated!

Tanna Lazaroff

a month ago

Dustin was very thorough. He communicated clearly his findings and made appropriate recommendations for repairs without pressuring me. He was very respectful and professional. I was very pleased with his service.

James Ariglio

7 months ago

Trey was yet again another top notch professional from milestone! fantastic. Showed up early compared to the notification estimate. Thorough, professional and knowledgeable. He took the extra time to explain to me how some system upgrades work and the pros and cons to it. No pressure to make a decision right away just answered all my questions. Another reason I won’t choose anyone else but milestone.

Cameron Cornett

5 months ago

Cody did an adequate job but unfortunately I won't be recommending or turning to Milestone for future services as $588 seemed excessive for dryer duct cleaning considering the complexity of the task, tools required, and time required to complete the task (approximately an hour). I would also recommend Milestone provide a cost range for the task initially so the customer doesn't have to eat the trip charge in order to receive an estimate.

John Gorman

a month ago

The assigned staff arrived on time and kept me appraised on their progress. They had good recommendations at the end and proceeded to make the improvements. Very professional in all ways.

W W

5 months ago

We had Milestone out to help with an electrical issue with our fireplace. Shan Bullard came out and troubleshot the issue even though it turned out to be a fireplace issue (not electrical). He was great to work with and stuck with the problem until he got it working. Great work Shan!

Edward Tomlinson

6 months ago

Clint did an excellent job resolving an electrical problem! He is clearly experienced, thorough, constructive and a good communicator. Milestone trains and motivates their techs very well.

MARISA Huckin

6 months ago

Chris M. came out to help me when the alarm went off on our tankless water heater. He didn’t see a problem outright but was able to recommend closing a valve which solved the problem. I am a member so there wasn’t a charge for the visit. I’m so pleased with the service and I plan to have Chris back out in the spring to flush and service the tankless water heaters. Milestone is organized and on time!

Eunice Tavaglione

5 months ago

Milestone is tops in communication and service! Excellent work and well trained technicians. Darcelle Smiley did a very thorough job on furnace maintenance last week. Very pleased!

Shanna Warren

4 months ago

Thank you Milestone for my family’s new HVAC system and ductwork. The technician were very professional and hardworking to finish in one day.Thank you Rohit Roy for exceptional technical support and customer service.I will refer Milestones to my family, friends and neighbors !Great Job Guys! Thank you!

Tim Dickey

5 months ago

This company is amazing, with a good, old-fashioned, super professional customer-focused corporate culture that I have seldom encountered dealing with contractors during our 37 years living in this house. We had called Milestone and one other large Dallas-area plumbing company to come give a bid on several jobs in our 55 year-old slab foundation house. We had a stopped-up master bath sink, slow-draining kitchen sink, kitchen faucet replacement and garbage disposal replacement. Zach showed up right on time, put on his shoe covers, and proceeded to work up a very reasonable, straightforward and well-presented estimate. In the master bath sink he discovered that our remodeler had failed to vent the drain, a critical issue that the other company's estimator had missed. He re-built the drain, ran a rooter there and ran a rooter and a camera through the kitchen drain. He completed all the other work very efficiently, and when he took a look at our water heater, he spotted a dangerous gap in the venting pipe that the other company's person had also noticed. However, unlike the other guy, who just said, you need to have that looked at, Zach secured the the gap at no additional charge, to keep us safe until we can have it fixed in a more permanent fashion, which we plan to do ASAP. Bottom line, this is a great, family-owned company that I'll be calling for all our plumbing, electrical and HVAC projects going forward.

Jessica Waller

4 months ago

Will was very knowledgeable, on time, and worked until the job was done. The pricing was upfront and I was able to provide supplies needed to save money. Thank you Milestone and Will!

Debra Knight

5 months ago

After having a plummer assess my situation, he said I needed to call someone with more drain cleaning expertise. Mr. Torres came the very next day, found the situation challenging but managed to complete the job! Thank you very much.

Ash Adloo

5 months ago

Professional, polite, and knowledgeable. Appreciate the help with electrical and an incredibly quick turnaround. I also feel much safer after Phillip took the time to check things out. Thank you!

Evan Riley

5 months ago

Davonta tool care of our plumbing emergency quickly and efficiently. I would definitely ask for him in the future. However, texting my phone and asking me to respond to a survey at 6:55 a.m. isn't good and the only reason I did not give 5 stars.

Alitha Bobo

7 months ago

Excellent experience with this company and the plumber they sent out to service my home. I had received the runaround from two other companies. Jerry came out for the estimate at the scheduled time and serviced my home the next day. My family and I were out of water for almost two weeks with a pipe leak in the slab foundation. I will definitely recommend Milestone to anyone needing extensive plumbing services. Professional, courteous, timely and great communication!

Pam Sandlin

6 months ago

Favian and Anthony were fabulous. I am a milestone advantage member and have always been cynical about those kinds of things. I thought they would always find something wrong that would be very expensive. So relieved with their honesty and personal attention.I am a Milestone Customer for good!

Al Thibodeaux

6 months ago

The only issue I have is not showing up in the time window they give you. I do appreciate them calling and letting me know they'll be late but it holds up my day when they don't show up on time. It's happened twice.
The tech was great. Very professional.

Christine Mitchell

2 months ago

Teo De La Cruz and his helper Bryan were here for a routine maintenance and educated me on biological growth and Air Flow thru an amazing video he made and personalized for me on his IPAD. I am grateful for Teo and will be wanting him back for future tune ups!

pandd1

6 months ago

Justin Bullard provided good, friendly, professional service. Explained everything that he did and provided pictures. We recommend Milestone to all family and friends and will continue to do so.

lawrence holt

6 months ago

?? Noah Daniels did a phenomenal job. I know who to call when I have electrical issues. Thank you so much for making my day. God bless you and thank you for having a awesome employee gets the job done the first time.??

Rodshetta Smith

5 months ago

Miguel was professional and very helpful! He explained the process to me as well as recommended repairs. The customer service was great! I would recommend this company.

Anrica Bailey

2 months ago

Mario was very professional and he was very clear with all of the information that he shared. If I have any more problems he would be the tech that I would want to come back out (GOOD JOB ) young man.

Jerrie Kelly

6 months ago

After much confusion I was able to get answers and great service from Gary! Worked very hard and would not stop till he got it figured out. He was one of the good guys! I’d have him back any time to do work for this house! Thank you once again for such a great guy with outstanding service!

Sherrilynn Jamerson

8 months ago

I called yesterday about an estimate for a Milestone security system to replace a family member's existing security company. We were given an appointment for the next day. Jon came to the house and the first thing he asked was if I would like him to wear a mask. I did, so he happily complied. He looked at the existing security system and gave me time to explain what additional features we wanted. He gave us different options and then worked up the estimate. He was very professional and helpful. The monthly service amount would be lower than what they're paying now. I would definitely recommend Milestone Security. I've used it at my own house for years and am pleased with the service.

Peggy Sofranec

6 months ago

Justin was fantastic, polite and professional. He installed a fan and also a dimmer switch for our dining room fixture. Very satisfied with his work????

Michelle Briscoe

5 months ago

Excellent customer rapport! Efficient evaluation and explanations. He was kind, courteous, and sensitive to the customers needs. Thank you for the high standard of excellence!

Angela Klement

3 months ago

Roland was absolutely exceptional!! Probably the best repair technician experience I have ever had. I would highlt recommend him and Milestone.

Jane Davidson

8 months ago

Our technician did a fabulous job! He was friendly, very thorough, and provided us with excellent service. I would highly recommend Milestone! I would give their technician Dan a “JOB WELL DONE”!!

Lyn Kaye

5 months ago

Please don’t bother. We had A/C work done and when we asked how to prepare, we were told “you don’t!” Our appointment was a nightmare. A 10 hour job was well into 12 hours (left at 945 at night) and didn’t cover one of the vents, which ended up “gassing” us in the room and covering my animals in sticky glue. Mistakes do happen. But the company basically does not care about the turmoil the left behind. There is a whole master closet that we need to de-glue now and bathe three cats. The day manager just blew off my household and talked down to the person that is head of the household. We are DONE.

Tiffany Warren

5 months ago

Teo was great. He was very kind and professional. I’m looking forward to having him back out to perform some of the recommendations he made when we are ready financially.

Brianne Imperial

2 weeks ago

Scott Wagley was extremely professional, kind and explained everything in detail and provided multiple solutions at different price ranges for my specific issue.

Brent Murray

2 months ago

Both guys did a great job and had great attitudes! Handled the repair efficiently despite some things that were out of their control. Well done!

Inga Van Wagoner

4 months ago

I have used Milestone for years. They provide much more than just electric services; including garage door maintenance, plumbing, HVAC and more. I have never been unhappy with a visit from any of the Milestone technicians. Courteous and thorough, my questions are always answered and options are well explained. No high pressure sales or fear-mongering tactics. Just honest service, in my experience. I am glad to have Milestone available for different types of service if a problem arises--I don't have to call around, look for referrals or wonder if the work being done is fairly priced and guaranteed. Scheduling has most often been prompt and timely with minimal exceptions. I've even had Mark make a number of visits himself. (Yes--Mark from the commercials!) My recent service was for leak detection at my bathroom sinks. Trevor was on-time, super-friendly and extremely helpful with suggestions for replacement fixtures. I will have service the next day based on the specific quotes he was able to provide. I am glad to have Milestone for my home service needs.

amruta awasthee

6 months ago

This was my first time using their services and overall I am satisfied with my experience. Trevor Moore was on-time, thorough and professional. He made sure to explain me the issue in detail and answered all my queries. I like that they have multiple services like - restoration, plumbing, handman. Will avail their services again. ??

Mike Oleson

2 months ago

Dayton came out on a same day call and quickly got us set up to remove the water heater for repairs in that closet.

Deana Harris

6 months ago

As a bathroom ventilation fan installation was being done a serious pre-existing wiring nightmare throughout the home was brought to our attention .The repair was unexpected and was given several options for payment . This team is very thorough and pet friendly . I can Thank Caleb and the team for their hard work and patients that we truly can have peace of mind as we are going about our lives . I plan on using this company whenever there is a need . Very genuine and awesome !

Alena Burgan

5 months ago

Mr. Codling was friendly. He got the job done quickly. Gave me the different options I had. I took the more costly but also no hassles on my part and have 5 year warranty with Milestone.

Lynn Sapp

5 months ago

Phil was very friendly and took care of my track lighting issue. Very knowledgeable about electrical issues. Would definitely want him back for any other electrical issues/repairs.

Axel Adams

2 months ago

The plumber from this company did a fantastic job of installing our new waste heater. He was professional, knowledgeable, and explained everything clearly. He worked quickly and efficiently, and the installation was perfect. Highly recommend!

Greg B

5 months ago

Jarod diagnosed our heating problem quickly and efficiently and clearly explained our options. Absolutely professional service. Mile stone never disappoints.

Karen Lewis

8 months ago

Service man Nata was excellent. Very professional. Installation went smoothly. He installed three ceiling fans. He was mindful of the carpeting and wore booties the whole time. Highly recommend this company and this service man in particular.Scott explained various aC units and answered all my questions. I am replacing an inferior unit that had numerous installation problems.My new until will be installedProfessionally. I can not say enough good things about Scott and Milestone.

Tanya Thirkell

5 months ago

Dustin was very thorough, he checked my heating system to make sure it was in good working condition and made great recommendations on what would be best for the longevity of my system.

Shayan Akberali

6 months ago

Zane Larman and Will Menzies from Milestone performed a heater tune-up on my system today. They bother arrived on-time, and did an amazing job. They were very professional and helped me understand what was going on with my systems. I highly recommend them!

Arthur & Tamika Rushing

6 months ago

Jon McGee was an excellent worker. Showed up on time and explained what he was going to do and the amount of time it was going to take. I would definitely use MileStone again and Jon as well.Thanks Milestone!!!

JC H

4 weeks ago

Great job. Alessandro Alba and his assistant came to service my three AC units. On time, very professional and additionally repaired previous poor quality of sealing my ductwork. No charge for their efforts. I am a happy customer of Milestone!!

Melissa C

5 months ago

Milestone is communicative and very professional. You are told everything that is happening along the way. I love that you get a text/email before the visit to let you know who will be coming to your home.

Valerie King

5 months ago

Christmas Eve and my house is 61 degrees and dropping. Called my Milestone Technician and he sent someone out within an hour. He inspected and found loose connection... set it right and had my heat back on with no charge.... Merry Christmas Milestone... my loyalty will remain with you.Your ever grateful advantage member.

Angela McPherren

7 months ago

Wesley was prompt, professional, knowledgeable and diagnosed my problem within 5 mins of arriving.He explained and presented all possible solutions very clear. He was able to install a surge protector, 6 new breakers, two new switches in less than 2 hours.He was very personable and considerate of my schedule. I would recommend him to anyone!Thank you Wesley!

Timothy Mack

3 months ago

We had a great experience with the installation of the new heat and AC units. The entire team was outstanding! Strongly recommend Milestone!

Shelly Logan

a week ago

Very pleased. Repairs explained in detail before and after the work was done.
Professional and friendly. I was also impressed with the apprentice. Will definitely use them again.

Mandie Watson

6 months ago

We have used Milestone and their partner companies for the past 10 years we’ve had our home. Recently, our tankless water heater (installed by Milestone) gave a warning code and beep in the middle of the night.We called and they sent out Will the next morning from Warranty to check it out. It was complicated due to the rain so we had to wait without hot water for a few days, but when the sun finally came out, so did Corey to fix the issue and get our water heater up and running. He and the other plumber on site were professional, upbeat, friendly, and knowledgeable (we had a lot of questions).Even though the original technician who installed our unit was no longer with the company, the error his made in installation that led to our water complications meant that the repairs were covered under Milestone warranty so it was free.If we had originally hired and independent contractor who was no longer in business, the repairs would have come out of our pocket.

Stephanie L Taber

4 months ago

Came to look at and advise on installation of laundry room which wud require drain, hot/ cold water hookups gas line line etc plus install slop sink. Genemen were very polite, positive in their approach and knowledgeable. Was very pleased and wud not hesitate using them if the project goes forward.

HC H

9 months ago

We are first time home owners and had Milestone out for an HVAC inspection to tell us about our system and what we need to maintain and watch for. Customer service was quick in the responses, very communicative, and easy to schedule with. Stenly came out for our inspection and exceeded expectations! He was very professional and kind. We asked a lot of green questions and he answered them very thoroughly and ensured we felt comfortable and knowledgeable about our system. Very happy with the service and would recommend to others especially those new to home-owning!

Stephen Wagner

a week ago

After having issues with our AC for 6 months, because of another AC company that was giving us the run around, Scott Wagley came to our house. He fixed the breakers for the AC and the AC worked again. Very professional and will be using him again.

Jim Brashear

4 months ago

Milestone sent a plumber on a holiday, within a few hours of our request, to resolve a plugged septic line. They followed up promptly the next day to troubleshoot the drain and septic system.

Eliud Gurrola

4 months ago

Service was great Chad He seemed genuine in what he was telling us about our current plumbing. There was no delay in doing repairs. Very appreciative of service!

Christina Sweeden

2 months ago

Yesterday I called Milestone Electric for a few electrical issues, and they were able to work me in the on the same day. They sent out Jon McGee and Bryan Kersey. Jon was very professional, knowledgeable and helpful. He answered all of my questions and gave me several options to choose from. Bryan did a great job helping Jon and vacuumed up on his way out. We have used Milestone in the past and have plans for an upcoming project for Jon in a few months. Keep up the good work guys!

Andrew Siers

4 months ago

Great experience. Jesse my electrician was kind, knowledgeable, and helpful. Would recommend Milestone to anyone who needs someone they can trust

Nancy Procter

2 months ago

Justin as always was on time, he was very professional, kind and did wonderful job. You can tell he takes pride in his. He made sure I was happy with the quality of his work and went over in detail what he fixed.Regards,Nancy Procter-huniu

Mary Ann Dudko

a month ago

Luis Percy was personable, professional, and knowledgeable. I recommend him -- and Milestone -- to maintain my air conditioning system.

duane thomason

3 months ago

Emily was on time and ready to get started. Is knowledgeable, and answered all of my questions without hesitation. Highly recommend her , and Milestone of course.

Milestone Electric, Air, & Plumbing