Best Sewer Backup in Columbus OH

The tech arrived as planned and was very professional and told me just what he would do. He completed the job promptly and made sure that everything worked fine. There was no mess and he was even careful not to roll the machine on my lawn. It cost more than I expected but I haven’t had this done before so maybe I was naive. Very happy with the service and I will recommend them to all!

They came out...assessed the work, quoted me the price and completed the job as quoted in one hour. He was also very professional and knowledgeable. Conversely, I had Mr. Rooter come out for the same problem a few months ago. They cleared the drain after several hours but cracked the pipes under the sink and told me he could fix what he broke for an additional price.

We hired Fritz Baumann to replace a faucet in our kitchen. We live out of state, so we tried to be sure and hire someone trustworthy. Before okaying the installation, I tried to be make sure I understood the cost of the work and the faucet to make sure it was affordable. I was told there is an $80 service fee and $70 an hour for work, so it would be $150. I asked the cost of the faucet and I was told it would be under $200. So with this information I assumed the cost of the work would be $300-$350. The next day I saw on our bank card statement we had been charged a lot more than this. After working with Fritz Baumann I have learned a few things you probably could benefit from knowing.

1. There is an $80 service fee. It DOES NOT go toward labor.

2. The work is $70 an hour, regardless how much of the hour you use. There is no prorating.

3. They will mark up the faucet and parts, which I know is common practice. However, I didn't expect $70. I was told by Fritz Baumann it costs more because it is higher quality. I spoke with Moen and that is NOT the case. If the faucet has the same model number it is EXACT the same as what you can purchase at a home store.

A positive for this company is I believe they do good work and responded quickly. However, I asked to speak to the owner (or manager?) and he didn't call me back for three days. When we spoke my goal was to let him know how the communication I had when setting up the service could have been improved. As an owner of a business I assumed he'd want to know how to improve service to future customers. Unfortunately, he kept telling me they had told me all the above on the phone, which wasn't the case. That was exactly what I was trying to communicate. He told me how they have thousands of happy customers, but I told him they had lost us. His response was, I don't mind losing customers I don't want to work for. Well, that sealed the deal for me. I wasn't ugly and didn't raise my voice on the call. Just simply wanted to let them know how they could improve their communication to avoid customers being surprised by a large bill. But I guess he's pretty confident they've got a good thing going and don't need customers. Sadly, we will not be using this company in the future.

Arrived 2 hours after I called. Checked out and cleared a backed up floor drain into my basement ejector pump.

Customer service was friendly and flexible with my work schedule. Dylan and John cleared my utility drain that had been backing up since moving into my rent within an hour of their arrival. Would highly recommend due to their professional attitudes and work ethics.

We called Roto Rooter late in the evening and did not expect them to come out the very next day, let alone first thing in the morning. Matt Dickson was our tech. He was on time, professional, knowledgeable and got the job done. He even asked if we wanted him to put the items back under the sink. How nice of him, but we took care of that. I'm just glad our leak was repaired and he was able to accommodate installing the new faucet we had scheduled to be replaced for the following Monday by another contractor.Thanks Matt!

JWSD approved plumber. Installed Deduct yoke and meter. Quick and easy.

We had a great experience with Plumbing One. Tom and JD were polite, professional and did a great job on the water heater install.

Amazing experience and very professional

Good service, good job..

Fantastic experience. Responsive, professional and prompt. I would recommend.

I had a great experience. They unclogged our sewer drain pipe in a short time at a reasonable price.

The plumber came out and was very professional. Got the job done in a very timely manner.

Returned a message left over the weekend immediately on Monday morning. Arrived ahead of schedule and fixed the problem in no time. All around excellent. Highly recommend.

I cannot thank Dublin Plumbing and Drain enough for coming to fix my water heater the same day! Your prompt response is much appreciated, as well as your terrific service.

Ben was great in helping me clean up my flooded basement! Fast, and professional!