Description
When you need an emergency plumber near me in Dublin or a drain cleaner, call Roto-Rooter Plumbing & Water Cleanup. Your fast & reliable plumber can fix any plumbing problem, including sump pumps, toilet repair, faucet repair, faucet replacement, garbage disposals, water heaters, bathtubs, showers, and outside faucets. Roto-Rooter is best known for drain cleaning & sewer cleaning. We fix drain clogs, clogged toilets or sinks, blockage of main sewer lines, slow draining shower and bathtub drains, sewer lines and leaking or burst pipes. We also specialize in water damage restoration & water cleanup services. We can fix and clean up your flooded basement too. Roto-Rooter is a 24-hour plumber near you and provides emergency service.
SERVICES
Faucet installation, Faucet repair, Plumbing leak detection, Plumbing pipe repair, Shower installation, Toilet installation, Toilet repair, Water heater installation, Drain cleaning, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak repair, Sewer cleaning, Sewer repair, Shower repair, Sump pump installation, Sump pump repair, Water heater repair, Video Camera Line Inspection, Sink Repair & Installation Services, Sump Pump Services, Pipe Restoration, Frozen/Burst Pipe Repair, Backflow Services, All Types Of Drain Cleaning, Bathroom Sink, Battery Backup Sump Pump, Broken Sump Pump, Dishwasher Installation, Drain Cleaning Equipment, Drain Cleaning Machines, Drain Fields, Drain Leak, Drain Lines, Drain Opening, Drain Problems, Drains Clear, Emergency Flood Service, Emergency Serviceavailable, Flooded Basement, Flooding Prevention, Free Estimate, Grease Trap Treatment, Kitchen Sink, Leach Field, Preventive Maintenance, Repair And Replacement, Rooter Service, Sink Repair, Site Evaluation, Video Camera Inspection, Washing Machines, Water Clean Up, Water Extraction, Unclog Drain, Drain Snake, Drainage service, Flooring, Mold inspection, Plumbing, Remodeling, Sewage cleanup, Water damage-related cleanup & repair, Water damage-related mold removal,
Reviews
Charles and Cynthia Lucius
6 months ago
Excellent service. Came very quickly after my call. Technician Seth took his time, explained everything to me, and made sure that my problem (clogged main house drain/sewer line) was completely fixed. My experience was very good with this company and I would highly recommend them.
Katy Richardson
2 months ago
We didn't realize our sump pump broke until late Friday night, and Roto Rooter was one of the few businesses available to help us out as water slowly drenched the carpet in our basement. Josh took his time explaining the whole process to us, even giving us our options if we didn't want to go with them as our clean up/repair business. The fact they were so on top of taking care of our problem, but also so knowledgeable and willing to take the time with us to answer all our questions - I will definitely be using them again for my plumbing problems.
Plumber was excellent. Prices were high. Did not appreciate the guy they sent ahead of the plumber trying to shake down for insurance claim work. Claimed there was mold on a freshly flooded toilet that we had laid new sub floor and painted red rubber sealant like you do around showers. Surrounded on top of that by water proof tile. Come on man. That was a total shake down for more cash. Then told me they could replace the flapper kit in the tank for another 400$. I was willing to pay 400 to have them pull the stool and reset it because that’s a pain and it’s a more physical job. But not to replace a 25$ flapper. Great plumber. He doesn’t set the prices. Janky shake down for insurance claims work. Prices are ridiculous.
jake noterman
a month ago
I had them come out to replace a hose bib on the outside of a rental. I live in Pittsburgh so it's difficult for me to get down there so I have to rely on the people I hire. He quoted me around $600. I felt like he's already there and if I say no, now I have to coordinate with the tenant again. Anyway, it came to $670 for a job that google lists should cost about $250. He charged me $85 to drive and get the hose bib which he listed as $107! I feel completely ripped off. Completely.
I was very impressed. My toilet had been running for days. I tried to figure it out myself, but I couldn’t so I had a frustration I called Roto router, fully expecting to pay over 100 bucks. However, their professional man came in, looked at my toilet, and said that the flapper Had come off of some thing and he fixed it and now it works perfectly. When I asked how much I owed he said nothing he didn’t really do any service work. I did tip them great company. They came out in two hours on a Sunday and didn’t charge me Doesn’t get any better than that
Roto-Rooter did a water mitigation for my basement when the water heater leaked. The remediation was fine, overall, and done quickly. The agreement I was given after the fact had clearly not been signed by me, the signature did not match mine and the initials were not how I enter them. The really poor part was the water heater replacement quote. I was out of town and my wife was given attitude when she requested a written estimate. We then were given a hand written estimate of $6000 for a 50 gallon unit. The tank was estimated at $3900 and labor at $2100. The tank was a standard Home Depot unit available for $1300. When we refused the work my wife was given more attitude for “wasting his time.
Ke’Asia Weeden
2 months ago
I had Brandon come into my home and I showed him where/ what the problem was and he right away pretty much knew what was wrong. He had great communication and walked me step by step on what he was going to do to fix the problem. The work was done quickly and successfully! Great job.
Sent out one group of techs that weren't able to fix a water leak and showed up a few minutes late. The second plumber to come out did the job well and was very friendly and professional. The work seems good quality as well. Overpriced though.
Lila Bocinec
3 months ago
Josh came out quickly after we realized that our sump pump failed. He was one of the most knowledgeable people I’ve ever met, he answered all of our questions. He was very pleasant & professional. The work has not been completed, so I cannot comment on that yet.
Since it involves sewage, I was disappointed when we called around 730 and they were unable to accommodate us until the next morning, as we had no water and sewage in our basement.But once our technician, Chris came out, he was professional, understanding, knowledgeable, and very helpful so Glad we waited till the next morning
Mike S. was great! Very polite and professional. He showed up shortly after we called and fixed our clogged drain quickly. Thanks so much!
Megan Boncela
2 months ago
The techs that came out were so helpful and knowledgeable. They were patient with me and walked me through the issues- their assistance was greatly appreciated. Decided to use them for mitigation as well it was such a positive experience.
Very excellent job by Chris. Went above expectations. I was disapointed with the wait time however. They were scheduled to arrive between 10am and 2pm. Did not get on site till 6:30 PM. Very professional work though. Would not hesitate to use again.
RotoRooter called us during the window they said they would. the plumber who showed up (Brandon) was very professional and courteous. He was able to clear the tree roots from our sewer lines and was crystal clear about what the issue we had and what he needed to do to resolve it. We had issues with RotoRooter many years ago but they’ve done great the last couple of times we’ve called them out for service.
Jill Reardon
2 months ago
Mike Seeley, service technician was extremely professional and friendly. He took his time in looking into our issues and in explaining the problem and what needed to be done to fix the issue. I will call Roto Rooter again because of his quality service
Jeffrey Mobley
2 months ago
Josh came out within 45 minutes to my original call to the company. He was quick to find and explain the issue. Sump pump was fixed same day and we are now scheduled for next steps in mitigation.
Hiroshi Hayakawa
4 weeks ago
He was very prompt to arrive at our home. The fee was very reasonable and the job was very quick and good quality. We are very happy.
We contacted Roto-Rooter on a Saturday due to a backed up sewer line. Unlike a couple of other companies we contacted, they responded promptly and sent out a technician (Chris) who was very personable, professional and solved our problem.
Michelle Branscom
4 weeks ago
Ww called for an appointment, the first gentleman that came was not qualified to unclog the drain. They sent a second person. He unclogged the drain. Then he couldn't run the camera through the pipe. So he said another person would come. They called and said they would be two hours out. We paid the first serviceman in full for all services. Needless to say, the third man didn't show up. Said we would be on his schedule from 8am to 10am the next day. 10am came and no show. Called and was told they do not service my area on weekends. So, it would be Monday...I have my grandfather's funeral on Monday, so It will now be Tuesday. What a circus!! They took my money and quit the job. This is absolutely crazy!
Craig Richter
a month ago
Trevor Frank(?)came this morning-
On time- personable-professional- did a great job in timely fashion.
Highly recommend him to anyone
Excellent performance.
Zakariah Mullen
3 weeks ago
Chris was an awesome plumber very insightful and helped us out a lot I couldn't recommend a better professional!
Roger Zwingler
4 months ago
The service was exceptional and the serviceman was very pleasant and professional. The price was reasonable considering the job was very difficult and the service was performed on a Saturday evening. Many thanks to your company and our plumber in particular.
Angela Robinson
5 months ago
My main line was clogged and I called Roto again. Chaney was my tech. He was friendly, efficient and very thorough. I would request him specifically if I need to call Roto again!
He was excellent went above and beyond this company should know he is an asset for them and remained professional during my whole time of complaining when I messed my sink up in the first place they are #1 in my book...
The technicians that came to my house were great. They were knowledgeable and I was happy with their work.
They fix the problem with the lift station in the basement bathroom and replaced the waterline to our new refrigerator. They did a great job - very friendly.
John Zielinski
3 years ago
Would highly recommend. Made appointment online on Sunday. Roto-Rooter came out by 10:15 the next morning. Unclogged blocked floor drain and recommended some preventative measures. Brian was very professional. Thank you!
I called at 4PM on Saturday with a leaking water heater. The tank was well over its useful life by decades and we knew this would happen eventually... Robert, the tech, was dispatched in less than 10 minutes and arrived within the hour. He was professional, courteous, and gave us a full explanation to operate our new water heater. We had hot water by my toddler's bath time. The removal/installation was completed in roughly three hours from dispatch. Very impressed and the fee was incredibly reasonable for the quality of service. I sincerely appreciate when techs cleanup up their work area and my house was prestine when Robert left.
Madeline Loew
3 months ago
We have had them out twice now! Super professional and very helpful to someone who has no idea what is going on. This is our first home!
Mike came to the house, knew exactly what the problem was and how to fix it, and the job was done in a very timely manner. We loved the work!
Tammy Terpening
9 months ago
Our serviceman's name was Chaney. He was polite and very knowledgeable. He did a great job cleaning our pipes outs. If I have any more issues I will not hesitate to call Roto Rooter.
Bethany Ohanele
2 months ago
Trevor was polite, professional and punctual. The job even ended up costing me less than originally quoted!
Jennifer Miglionico-Poulsen
a year ago
Ian was so helpful and nice. He was very professional and explained the issue and what he was going to do to resolve it. He was respectful of my home and while I was working. Ian was polite and got it done same day. I’m very appreciative of him being able to help me and get my sewage clog cleared out same day!
Denise Scott
8 months ago
I’m very pleased with the prompt, professional service! My septic system clogged on a Saturday afternoon leaving me unable to flush toilets or run water. I thought it would take days to fix and I would have to leave the house temporarily. Chris came Sunday morning and fixed the issue. Thank you so much!
Everyone I dealt with today was very helpful, accommodating & pleasant. I had 2 other companies book then cancel on me the day of the appointment due to my downtown location, so I was already happy to have someone that was able to come out the same day. Clint came first & fixed one problem, then when we needed a tech with a different specialty, Joe (0369) was over a few hours later & figured it out! Thank you for making this whole process a lot easier.
James (Woody) was fantastic to work with. After building a new home, we have had 18 months of working with lots of contractors and specialists, and James stands out as one of the most professional and honest people we have gotten to work with. James was patient with our questions, honest in his recommendations and pricing, and punctual. His work was clean and you can see that he takes pride in his craft. His price was also transparent and fair (we got 4 quotes and he was in line with the group).It should also be noted how kind James was with our family and children - going out of his way to include them when they showed interest.We will 100% save James' info and plan to work with him again for any plumbing work we need done!
Richard Peiffer
a month ago
Trevor did an excellent job identifying a difficult pipe leak. Highly recommend!
Josef Robinette
a month ago
Professional and quick to repair my damaged water pipes. On time with appointment and communication with details on the problem kept me informed.
This team was amazing helping us replace our leaking water heater today, and drying the floors. Every person we came in contact with was friendly, helpful, and ultimately got the job done well. I was pleasantly surprised that we were able to get everything fixed same-day.
Garren Denison
a year ago
Had a cracked outdoor faucet that needed replaced. Dave and Rotorooter team was prompt, explained the problem and solution and worked quickly to replace and resolve the issue. Pricing may be higher than other plumbers but the prompt service and professionalism is worth it to me.
Deborah Hawkins
a year ago
My service tech was Daniel Driscoll. Daniel was very kind and respectful. He got right to work on solving my problem. He told me the options I had, which was a repair or a new install. He allowed me to make that decision without any pressure from him. Daniel acted in a very professional way, not lazy, hard-working. I was just amazed at how thorough he was, and yet, finished in a very timely manner. Roto Rooter you're blessed to have Daniel working for you. He makes your company look good! Thanks again Daniel!!
Billie Crego
2 months ago
Trevor French did an excellent job communicating options and the resident stated they appreciated the professionalism!
My elderly parents’ plumbing clogged up and due to a serious medical condition it was imperative the toilets were in working order. We called on a Sunday, Father’s Day, and they were there in about an hour. Tommy and Jenson were so nice, friendly, professional, neat. They answered our questions, did the job quickly and efficiently, and cleaned up afterwards like it never happened. Absolutely would recommend.
Samantha Massie
a year ago
The service repairman was very knowledgeable and efficient. He arrived on time and went straight to work. He went over possible scenarios of my repair issue w/ me and answered all my questions. He called in my info so I could have the supervisor come out and give me an estimate for further work to be done. I would definitely use the company again.
Both gentlemen here today were as nice as they could be as well as being exceptionally professional. The gentleman who cleared the sewer line did so quickly and left the area cleaner that he found it. The other gentleman asked me if I had filed a claim with my homeowners insurance. I didn't realize my homeowners insurance would pay part of the cost of the total bill. He even helped me file a claim with the insurance company. Both gentlemen made the experience of having my sewer back up a much more pleasant experience than I ever imagined. And the clean up crew is due here in about an hour, that is only about an hour and a half after the sewer was cleared.
Nina Mallett
10 months ago
This company is AWESOME! I called to have someone come look at my hot water heater that is leaking. Have had it for 16 years. We are aware it probably has to be replaced. Spoke with someone on the phone initially and scheduled appointment for Tuesday, July 12th but then went online to see if I could schedule an earlier appointment. Was able to schedule someone to come out to look at the hot water heater today July 9th between 6 p.m. and 8 p.m. before I could even finish scheduling for another company just in case Bobby from Roto Rooter was calling. Didn't know it until my husband asks did you call Roto Rooter? It had been only 15 minutes and he was pulling up in front of our house well before 6 p.m.!! THANK GOD FOR ROTO ROOTER!! Bobby came out within less than 30 minutes of my online inquiry TODAY and replaced my hot water heater TODAY!! Bobby is AMAZING!!! Very professional, knowledgeable, and reliable. This is my second time using Roto Rooter and will DEFINITELY NOT BE MY LAST TIME!! You all have GREAT PEOPLE working for you. Bobby is 1 in a million and definitely deserves ALL PAY INCREASES coming his way.
Benjamin Strand
a year ago
One of the best service experiences we’ve ever had! Nicole was so knowledgeable, wonderful to talk to and fixed our issue in record time, even on a Sunday evening. We will definitely be using Roto Rooters again!
Geoff Albrecht
a year ago
We are so very happy and pleased with the prompt and thorough service and repair of a host of plumbing difficulties our aging house experienced. Roto Rooter personnel performed in an outstanding fashion from the very first emergency telephone call we made to the last activity and clean up. All of Roto Rooter 's people were skilled at what they did over a wide range of problems. They delivered timely, and excellent service. Dave dealt with the basement toilet, Chris handled the kitchen sink & new plumbing, Aarion took care of our remediation concerns. Andrew was top notch in his management and coordination of each and every phase of what was for us, the homeowners a very troublesome time. Andrew kept our anxiety to a minimum. THANK you Roto Rooter!
I really appreciated that when I found a whole washer worth of water in my basement today, I called Roto Rooter and within an hour of my call, a nice gentleman was at my door to help. The drain in my basement floor was completely clogged and he fixed the problem quickly. Very professional and I appreciate him so much!
Very friendly and knowledgeable plumber that knew how to fix our problem. He showed up on time, identified our issue and then solved it very quickly. Save us thousands on what we thought would surely be a major repair and was very honest about how to fix the issue long term. Call the Roto-Rooter before you call anyone else. We are very happy with there service and recommend them to anyone with a plumbing issue.
So thankful for Trevor and Roto-Rooter! Thank you for taking such good care of me and getting my toilet fixed!!
Jacqueline Rowan
a year ago
I scheduled a next day appointment for a Roto- Rooter technician to unclog my kitchen sink on line at 10pm. I quickly received a confirmation email. The next morning I received a pleasant courtesy phone call to inform me John would be arriving at my home in thirty minutes.John (Tech #1482) arrived on time and was very friendly, professional, informative, and neat. I will continue to use Roto- Rooter for my plumbing issues in the future
My 5 star rating is for the plumber Seth Cline. Too bad there aren't more stars. He was totally professional, experienced and committed to resolving my issues. All service providers need more people like Seth.That being said, I called at 9 a.m. to report my problems. I was first impressed that they said someone would be here between 10 and 2. So I gave it until 4 and called back. I was transferred to someone who told me the dispatcher was on a call and would call me back in a few minutes. The closer to 6 I called again and was told that I was next on the list with no estimate of when someone would come. All this was, of course, very frustrating as I had no sewer service all this time.Anyway, in some way it was worth waiting because, as stated above, Seth was the right professional for me and my problems and took care of everything. Thanks again Seth!
Seth Cline was the best. We have never had someone come to our home who was as patient and knowledgeable as Seth. He did a wonderful job and treated us with the most courtesy and respect. If we need any work done again, we will be sure to ask for Seth. What a great guy. Richard and Charlene Hoobler
We have a 43 year old house. The faucet was leaking on an outside faucet. The whole pipe had to be replaced but the workmanship was great. I had no idea it would be that involved. Tony was helpful and professional.
Chris Page McGinnis
a year ago
Field Technician John Gleason #1482 answered all questions we had and was very thorough and informative. When it became apparent the drain was going to take longer than normal to unclog, John let me know what was going on, which was very much appreciated. He also explained some of the unique aspects of the plumbing involved which was very helpful to know going forward. Overall, John was excellent and we would request him for any future work needed!
Brian Penzone
11 months ago
On a Sunday evening, the day before a major holiday, Tommy and his trainee showed up and tackled a sneaky, tough, and frustrating issue with professionalism, courtesy, and determination. They did an amazing job to make sure the issue was taken care of. I can't recommend them enough.
Christopher was great! Found the problem and was determined to fix it. Thank you again
David Lashock Jr.
3 years ago
Dave and the other technician (sorry, I forgot his name!) did an awesome job. They got here and promptly gave us cost estimates, giving us options. Once we decided they got to work and replaced our disposal. Once replaced they thoroughly tested and made sure there were no leaks. Overall the experience was great and they did a fantastic job. Very nice and did a great job explaining everything. Highly recommend!
Chris was extremely helpful and provided excellent support and service to our needs.
Bullseye Auto Repair
2 years ago
The service tech that came out Chris was great. Had a problem with a sump pump drain. He was able to alleviate the issue and get the pump working again properly. He also took the time to give me some ideas for the future to avoid potential issues again. He let me hang out and watch the job being performed that’s important to me as a paying customer. Thanks Again Chris.Joe
Nicole was timely, thorough in explanation, made sure I was involved in the decision making process (as we had a couple routes we could take to fix the problem), professional, and continued the job even when I know some of the parts were being more than stubborn! We were more than lucky to have her, and will be happy to have her help in the future when needed (hopefully not for a while though! :-) )Tyler
Erica Peiffer
a month ago
Trevor was determined and finished the job well done! No more leak!!
Had a seal that needed replaced on our bathroom commode. Called Roto rooter and they promptly had someone out to my house within 4 hours of my call. I was going out of town so I asked that it be to their earliest open time slot. Christian was the technician that came to do the repair and he was very courteous, friendly and offered to allow me to see what he was doing. He was prompt, and had to leave to go get part and he was back within 30 minutes. I also asked him to check the draining of our slow moving bath tub water and he fixed that problem too. He worked very well alone and knew what he was doing. He didn’t hesitate to make my bathroom more efficient and workable. I would not hesitate to call them again for any future plumbing problems that may arise. Thanks!!
Lindsay Dickerson
a year ago
Joe 0369 was super helpful! He helped me troubleshoot my water heater, and picked up my new one and installed it. He also took the old one away which saved me the trouble. I really appreciated how thorough Joe was. He took the time to explain everything he did and also how to troubleshoot my water heater if the pilot light were to go out.
Gregory DeMaria
7 months ago
Quoted $415 to snake a kitchen line.Had another plumber do it for less then half the price.The other plumber completed the requested job in 20 minutes.Zero value here.
ABHISHEK RAJENDRAN
a year ago
I was scheduled to be seen by a technician between 10am and 2pm and no one showed up by then, On calling the reps who handle the phone calls, Told me the tech was running behind and I was on the list to be seen next. They would not say how much longer I had to wait. I waited till 6pm and NO ONE SHOWED UP..!!! My entire day went in waiting... I would have been better off scheduling someone else for a service. Please do not use them if you want your work to be looked in soon. Till now I have not received a call from the service team describing what is going on and if they ever plan to provide service.
Michelle Cervantes
2 years ago
John Gleason was our technician who came to fix our clogged sink. He was quick and kind. He honored the discount I was quoted over the phone and told me about another coupon. He even offered to show me how the snake works with the motor when I asked questions! He helped me understand why my sink was clogged and how to prevent it in the future. He was clean and efficient. I definitely was happy with him!
My tech, Trey, was fantastic! The dispatch crew, not so much. A morning appointment didn't occur until 1:45pm, and the dispatcher whom I called at 11:45am to ask where my tech was could not have been more unhelpful. Roto-rooter was lucky in that a couple of the other plumbing companies I then called had no non-emergency appointments available, and I was lucky in that I got Trey when someone did finally arrive.
I managed to bust a water supply pipe at the joint underneath the floor. You can guess what happened next. Classic mistake of a new homeowner. I called Roto Rooter that night and Seth Cline came out the next day. He was able to quickly find access to that pipe, and fix it in the most efficient and effective way possible. Roto charges by the hour so he did what he could to keep that to a minimum, and I appreciated that greatly. He also patiently and willingly answered all of my questions and even gave me a few pointers in case I ever dare to try plumbing again. Thanks Seth!
The nite before Thanksgiving the kitchen drain decides to clog somewhere in the piping. Called Roto Rooter and within 40 mins tech 1482 was knocking on the door. He explained everything very well, did a great job cleaning up and had the problem fixed within an hour. It was a great experience!!
like i see it
3 years ago
Tech did a great job in my root removal. No issues with him. I thought the service was extremely expensive though. I did not like (without warning me) them sending out a water damage specialist beforehand and trying to sell me on a $5K-$10K job on basically removing wet carpet and pad and removing a small patch of drywall. Kept pushing you would only pay your deductible angle. Just left a bad taste. Then after cleaning the line and getting flow the tech felt maybe the line had a pitch' from settling and he was concerned and thought best to camera the line the next day. I really had no issue with that, it gave me an impression that he was looking out for my best interest. BUT the next day he returned with a water mitigation specialist to camera the line. However: they again ran the snake down the line to the main without issue but could not camera because the line was full of water and nowhere to go because the city line was backed up. They agreed to come back and camera once the city flow caught up. Here's the kicker, they charged me for the camera videoing without even performing the service. So I basically bought a $150 service without it being performed. That didn't set well with me. So in summary, if you can afford an expensive service, constant collateral services being pushed at you in the beginning and the end of the process then go for it. The tech did a good job doing what he said he would do.
Amber Blaylock
3 years ago
Chris was my service technician. He was timely, professional, knowledgeable and very kind.He quickly figured out what was wrong with my garbage disposal, and fixed it so fast!I was very pleased with his expertise and customer service skills. If all of RotoRooter's service technicians are like him, I would recommend this company to everyone.
All of the work, from the mitigation specialist, to the mitigation techs, to the plumbers who came and finished the work, everyone was uniformly professional and competent. The were thorough and told us from the beginning what would be involved in the process. Cost estimates were pretty close to spot on (actually slightly cheaper than was projected). I would highly recommend this company to anyone in need of plumbing services.
Stephanie Bohman
a year ago
BRANDIN came out and replaced a few pipes under the sink. He also unclogged the blockage that was causing greasy, smelly gunk to back up into the sink. He did a great job! I am happy with the end result... no more leaky, clogged and smelly drain! BRANDIN GETS 5 STARS from me!! The only reason I would rate the job any lower on star count would be pricing is quite a bit more than expected. Roto Rooter offers warranties though so that definitely helps! Thank you Brandin!
Laura Livingston
a year ago
John Cleason was extremely professional! Clean uniform, pleasant, informative. We called in the morning for a clogged kitchen sink and he was out one hour later, exactly when he said he would be. He provided step by step on his procedures. He gave the air of trustability. We have called different companies for plumbing work over the course of time. While most have been “good”, John sort set the bar a little higher. He even taught us how to remove and clean that little rubber thing that prevents big stuff from going down to the disposal. The over all price to unclog the drain was pricy, but what can ya do?!? More people should become plumbers!!We will keep John’s card and call him when we have another plumbing need.
Chris did an excellent job and I was very pleased with the work performed. He assessed the problem right away and clearly explained what was needed. He was personable and professional and I would definitely use Roto-Rooter again.
Kimberly DiFrank
5 months ago
Joshua, ( I think that was his name), was awesome!! Very knowledgeable and incredibly friendly.
We had the best customer service from Brandon in Columbus!!! Thank you ?
Nina Baluyut
11 months ago
Technician Joshua was did a great job. He explained the problem and options for repair. He answered my questions and cleaned up after he completed the job.
James G. Taylor
3 years ago
I had a lot of work to be done. Ted arrived in the morning for some of the work and did a good job. Later in the day Dave (tech2416) showed up for the big job. Both gave quotes after a quick inspection. Dave did his best to stay close to quote. Dave had to remove dishwasher and cut into the wall behind to repair a leaking waste stack. It was a tight spot and lucky behind the dishwasher and not the cabinet. He was great in telling me info maintaining my plumbing and informed me that my dishwasher (which is old) was very tight to get out. I would need to do detailed measurements for the new one. I am very happy of the service provided and the timely manner they were able to get out here and Finnish. I would say to negative is the price. The first plumber had to remove and reset a toilet. The cost was a bit of a shock.
All the company representatives were courteous and professional. They made it simple and easy to book a timely appointment. Extra thanks to the conscientious technician-John #1482-who arrived right on time and efficiently solved our problem.Thanks to the whole team for helping us out!
Kelly Weber
11 months ago
Tommy was very professional, friendly and innovative. He installed our under sink filtration system when no one else said they couldn’t (and we spoke with a lot of plumbers)
The technician Mr Steel was on time, great attitude and very personable. He new his job and completed the work very fast. I would definitely recommend rotor router in the future. I was also surprised and very happy to have a follow up from another member of the rotor router team. She stoped by after the work was completed to make sure there were no leaks and everything was done correctly. The only problem I have with rotor router was the cost of the service. The technician was here for 35 minutes and resolved the problem successfully, initially I was hesitant to have him do the work due to the $365.00 charge. That dollar amount for such a small job seems excessive to me. Thanks for the service you provided. Very thankful the problem is fixed ??
We needed a plumber the same day and were thrilled when Christian showed up about an hour after I called to schedule an appointment. He was extremely polite and worked quickly to get the job done. I was so impressed how smooth this process was and couldn’t believe how quickly they were able to help. I would highly recommend!
They didn't show up in the given time window and I had to call them to find out that they were not going to come.
Libby Villavicencio
3 years ago
Dave was fantastic! He explained everything to me thoroughly and saved me lots of $$. The plumbing company that I had provide me an estimate earlier in the day, were going to charge me a high price for doing work that didn't really need to be done. Dave fixed my plumbing problem in 5 minutes!The Roto-Rooter customer service was excellent, from the scheduler to the plumber. The plumber got to my house within 30 minutes of calling and the customer service rep called me to let me know when he was on the way. I will definitely call them again for all plumbing needs.
John, #1482, did a wonderful job on a very clogged drain in our kitchen. He was very professional and informative. Great experience with Roto Rooter today and the other times we have used their services over the years.
John Gleason, Tech # 1482, did a great job! He was very pleasant to talk to and informative. He worked quickly and efficiently to resolve our issue. Thanks again John! ?
Hannah's Home Grooming
a year ago
Daniel was so great! He was quick and efficient and very knowledgeable. He was very polite and personable. 15/10 would call him again for any plumbing services!! Thanks so much Daniel!
Janice Valentine
3 years ago
We ae very satisfied with the service we received from Roto-Rooter. Starting with our service tech arriving on time and ending with the quality of workmanship. Our service tech, Nathan, was prepared to come into our home completely covered from head to toe in Covid-19 protection. He was very knowledgeable which showed in the performance of his work. On top of that, Nathan was very personable and made us feel like we received a top of the line employee. We appreciated our camera tech's follow-up and the redirection of work that needed to be completed. Our service tech and our camera tech left us with the feeling that we received top quality care. Thank you so much, Roto-Rooter. We would not hesitate calling your company again, if needed.
After running something through the garbage disposer we found that that we had a backed up kitchen sink. I called Roto-Rooter to schedule an appointment. I was given a window between 12PM and 4PM. I got a call around 10:30 saying that a technician was available in 30 minutes would I like for him to come early...that rarely happens. A half hour later technician John Gleason arrived, explained everything that needed to be done and began his work. He was very personable and very efficient and someone you would want working in your home. He worked about a half hour clearing the drain, cleaned everything up and presented the bill. I would definitely recommend this company and this technician to any of my family and friends.
Louise Godby-Rensch
a year ago
Trey made the best of a bad situation. Half of main stack had to be replaced. Original installation was sketchy at best. He took his time to undo what was previously done and got us back up and running. Pleasant and informative. Would definitely call again and recommend to others.
Vicki Burchett
3 years ago
We had a clogged kitchen sink drain cause by too much holiday leftovers being put down the garbage disposal. John Gleason fixed it for us. He came right on time. Came with all his tools and clean up gear. He inspected everything and explained the process thoroughly. He was very pleasant and cleaned up also. He even tightened up the garbage disposal and gave us some advise when were were talking about sump pumps. He is an excellent plumber and very knowledgeable. I would recommend him and Rotor-Rooter to anyone. Very satisfied.
Rodney Sprague
3 years ago
Our technician Josh was very friendly and knew exactly what he needed to do. Our kitchen sink drain had been collecting gunk for 19 years and needed a thorough cleaning. He fought it for about an hour but was successful at getting it cleaned and working well. I would not hesitate to call on him or Roto-Rooter again.
Matthew K Gandor
a year ago
I've been screwed by this company. Asked someone to come out on Wednesday at 4, scheduled no problem. No one showed and cancelled at 530 with promise I'd be seen the next day since I was missed. Again same time, no show call to cancel at 645 even though I've been at the location waiting since 4. This is for a home inspection and now the period has elapsed when I can get it done. An appointment time is not a guarantee.
Courtney Roush
3 years ago
They were all very polite, professional and thorough. They took their time and they very knowledgeable about what they were doing. I’ll definitely be using them again and referring them to whoever needs help! Thank you guys for your help!!The only issue was the man who was sick Tuesday called off work and no one called me to tell me no one was coming in his place, so no one checked out floors that day. Wednesday I had to call 3 people just to figure out who and when someone would come check them and finally heard back 3 hours later. As far as plumbing and their work they were great and quick. A little pricey yet I know it was getting done fast and correctly.
Technician arrived within an hour of my 1st call. He found the problem and replaced the pipes. He did a beautiful job and was clean as he worked.He explained what happened and why. We need water mitigation, so he made the arrangements for the gentleman to help us with that. That gentleman arrived in a half hour. He worked with our insurance and got a claim started. I never expected such fast service since there had been so much flooding all over. Our technician was very friendly and would highly recommend him. Thank you Roto-Rooter !
Chris did a great job replacing our old kitchen faucet after it broke. He was thorough, efficient, courteous, COVID compliant, very friendly. We've had good success with Roto-Rooter in the past, this week's work and to that positive experience.
Our down spout drain was blocked. Josh ran a cable up the drain and pulled out a ton of roots. He repeated it several times until he stopped pulling stuff out. I asked him if we could test run out sump pump to confirm this help. Josh agreed and we ran it a couple times and it worked great. I appreciate that Josh went above and beyond to make sure everything worked properly. Still think Roto-Rooter is a little pricey...but they guarantee there work and do a quality job.
They were prompt to repair the leak caused by a broken water line at my foundation. However, it took a lot longer than I would've liked to get my grass repaired, and even then there was no effort to smooth the areas where the excavator had driven. I can feel the ridges every time I mow and can see the gaps from the tracks the excavator left. Glad I don't have water in my basement any longer, but my yard definitely paid the price!UPDATE: Rating changed. I’ve found recently that I still have moisture on the wall just below the patch. This has led to mold growing on the surface of my basement block wall at this location. Called to have it inspected again to see if it was possible that the repair had failed. The guy showed up unannounced so no one was home. After a brief discussion over the phone he transferred my case to a “mold specialist,” who called a day later. After a brief conversation the “specialist” felt it was still a piping issue that needed to be addressed prior to abatement and said he’d send it back over the fence. A week later and still no response/action from the company! I did not expect to still be dealing with this 6 months later.
We have had great service from Roto-Rooter this past year. Last year they replaced the mechanism inside our toilet, and today Brian came out to replace our toilet handle. Only one minor repair since their work last year. Brian was very professional, he arrived within the given time, and he got the work done quickly. The price was fair, and it looks like he installed a better part than what we had before. Overall, very pleased. We will likely call them again for any future plumbing needs.
Jamie was a excellent worker. He was very patient and kind and got all my needs met in one day. Keep everything clean and wore protection in my house. He worked with me on everything I needed. Great job Roto Rooter have a great personnel like him.
Peggy Fossett
Divya Bharathi
4 years ago
I really appreciate Roto-Rooter team because of their services. I got the next available appointment ASAP and their staff was really very friendly and communicative.Came on time as they mentioned and they gave me a remainder call before the staff comes which gave me the time to make ready everything. The issue was resolved in a few minutes and the staff explained me what was the issue and gave the answers for all my questions with patient.I give 5 stars for their service and recommend to others. Staff # (1482)
Tyler Semancik
3 years ago
Nathan was amazing. His customer service was outstanding and he was extremely knowledgeable. He helped us get to the root of the problem quickly and he cleaned everything up so well it was like he was never here. I will forever use Roto-Rooter for any plumbing needs. Thanks Nathan!
I had an emergency plumbing issue over the weekend. I called 3 places - 1 that did not bother to call me back, 1 that was ridiculously expensive before even knowing the issue, and Roto Rooter. The young man that came out (Joshua Mack) was polite and professional. He took time to explain everything to me and was able to fix the issue and recommend next steps. I will definitely use them again.
Originally had contacted another company to try to keep it local....but they would not commit to a time for arrival, I had to take the whole day off waiting for a call saying they would be coming. After waiting until 2pm the company finally called saying they had a ton of emergencies come up and would I volunteer to reschedule my appt and receive and discount on service when they come. I said no and canceled all together as I am not able to commit to another full day and not have a guarantee of time for when they are coming. Immediately called Roto Rooter...set up for someone to call me back to schedule, and they actually were able to come 30 minutes later! The Service Tech: Ray Young was amazing, professional, polite, and knew what he was doing to get the job done! Thank you!!
Da’Lisa “WTF.amily” Bailey
2 years ago
Contacted for same day service said they had no one that could come til 9:30pm but got a call shortly after and someone was able to come out in 30 mins (very happy about that). Chris came out and did a great job! He was very friendly and communicated very well. He also answered all questions that we had in thorough details.
Jae Cianciolo
3 years ago
Very well mannered. They said 1 to 2 hours. They called 15 minutes after I called to let me know they will be here in 30 to 40 minutes. He ran an electric snake through my kitchen sink pipes and unclogged the drains. Very pleased with the whole service. Nathan, 5668, cleaned up any mess that he made. I would recommend rotor rooter to everyone . Thank you very much.
They called ahead to see if the tech could show up early, which was great. He did his work quickly and cleaned up really well. The field manager ran a scope down the drain to see the status of our very old pipes as well as confirmed their route out of the house, very helpful information for any future problems.
They did a great job and worked all day to find the problem.
Pilot light went out on hot water tank on Sunday, called home warranty company and had 2 different plumbing companies out to try and fix the hot water tank. Neither company could fix the issue. Decided to call Roto-Rooter, they were out the very next day and fixed the issue without any problem. The tech had the needed parts available on the truck and knew exactly what was needed to fix the problem. Very pleased with the fix. The tech was very knowledgeable, experienced and helpful. Highly recommend Roto-Rooter. Wish we had started with them and could have had this issue resolved 4 days earlier.
Daniel came out and was extremely I formative and pleasant to work with. He provided top notch service and professionalism. If ever we have another issue, we will use this service again.
Job # 21654928Zach and NathanI would like to commend Roto-Rooter for their prompt response on my emergency. The crew's response was in a timely manner. Their professional skillset resolved my drainage problem by snaking out my line and Zach diagnosed my problem with the use of the camera. The techs with their years of experience and knowledge are very good to work with. I cannot say enough about their great work. Thanks!
The job was done well by the technician, who was friendly and professional. However this company is grossly overpriced. Having been a plumber myself, I have a rough idea how much this job should have cost, and the tech was only here for approximately 45 minutes. The job (to run a drain snake} was quoted at $365. Being that if they charge for the whole hour, as most outfits do, that's $365/hr. I know lawyers, pilots, and physicians that don't make that kind of money, and for a job that if anyone had the equipment they could have easily done themselves. In addition to this, when I called, I requested an estimate of the cost to have them come out. They told me the tech would have to determine that when he arrived. Upon arriving the tech showed me that he has codes for each type of job, that he enters and it tells him what the cost is. You can't tell me the company dispatch doesn't know/have access to the codes or a vague idea of the cost of some of these. Then to add salt to the wound, the tech didn't show up until an hour and a half after I was told he would arrive. By the time he did show up, it was too late for me to contact another plumber when I got the quote from him. I was stuck, seemingly by design, to take it or leave it.
Roto-Rooter was able to come to our house within a few hours of a sewer line back up. In addition to clearing out the line, they showed us a video of our drain system and discussed different options for repair. Very thankful for the quick service on a Sunday afternoon.
Linda Straits
3 years ago
We were extremely pleased with the service provided by Mr. Bobby Griffith #0158. He arrived in a timely manner and was very professional and courteous. He explained what was wrong and what he would do to install the new fixtures. He tried to correct the reversal of the water pipes to the shower but would have had to redo the whole layout. He had the job done in the time he said it would take. We would recommend him to anyone.
Jason Thompson
3 years ago
We recently had a situation involving a clogged drain pipe where the pipe also broke apart under the kitchen sink, spilling water out everywhere. We cleaned the water up as quickly as possible and then called Roto-Rooter to help us assess the damage and fix the issues. They were super responsive, first with a restoration expert coming out to determine if there was any serious water damage that would need to be addressed (thankfully, there was not!), and then shortly thereafter with two service technicians who quickly and efficiently fixed both problems. Everyone who we talked to was super friendly and did a great job of walking us through exactly what was going on, what needed to be done, and what we could do in the future to hopefully prevent something like this from happening again. Highly recommended.
Brandin (2599) is an amazing technician. Courteous, professional, knowledgeable, and patient. Did the work quickly and gave tips on prevention. I’ll request him again for sure.
John was very professional and I appreciated him walking me through exactly what he was going to do to correct the clogged drain. He provided steps I could take to ensure future clogs are prevented. The only negative was the cost which was almost double that received from other people.
Marilyn Pramschufer
a year ago
Roto-Rooter responded quickly and and arrived when they were expected. They were efficient in their assessment of the problem and answered all questions that I had. I appreciated their willingness to explain what was going on and plans for remediation.
5-star service from Q and Antonio. They were extremely professional, walking me through each step, with courteous and timely follow up. Cannot recommend the two of them enough
M. Vanessa Eubanks
2 years ago
The drain for the washing machine was clogged and water was everywhere! I called Roto Rooter and they said they would send someone over last night by 9:50pm. At 10:26pm, I received a call from Roto Rooter and they said no one was coming, but I could have the first appointment the next day (Tuesday) at 8:00am. I waited until 8:31am, then I called them. The had me scheduled around 1:00pm. I had a conflict and that wasn't going to work. They then said they would send the next available technician. Roto Rooter sent technician Joshua Mack Tech#3643. Joshua was quite personable and he had on a mask! He went right to work after assessing the problem. What seemed like in no time, Joshua Mack had the drain flowing smoothly. He cleaned up so well you couldn't tell that he'd been there! His service was beyond reproach and he should be used as an example for others! Joshua Mack's excellent service made up for the scheduling debacle!
Trevor Boughan
2 years ago
Despite a stressful situation we couldn’t have been happier with Roto Rooter! We had a very poor experience with a water restoration company previously, so we were a little jaded and very skeptical about the service Roto Rooter would provide. From the very first meeting, Matthew put our minds at ease. He explained everything that he was doing, including the reasoning behind it, and gave realistic expectations regarding the timeline to completion as well as the results. He made sure to communicate what time he would be over each day, and the two days he was unable to be here personally he let us know what to expect and advised us to contact him directly if we had any concerns or questions. Matthew was incredibly knowledgeable and seemed to actually love what he did for a living, which put our minds at ease. We hope this was the last of our water issues, however if anything happens in the future we will not hesitate to use Roto Rooter again!
Mary Beth Albert
3 years ago
The repair-person got here early - not much waiting, which was greatly appreciated, since it was a sewage backup! The technician was courteous & kind, and did mot leave a mess, like other companies might & have done in the past. They gave an up-front estimate before doing anything & there was NO FEE to come out. (You could refuse service & not be charged for the visit.) Pricing was competitive. They also offered a follow-up cleaning & inspection re: water damage - this was a separate charge, but greatly appreciated the offer. Overall, it was a good experience, considering the circumstances.... Nice job. I would use them again & would recommend to friends. Thank you, Roto-Rooter!
Melissa Burgoon
3 years ago
I used the online schedule service and it was easy and you can pick your day and time.My window was 1:00 to 5:00 and technician Jamie #523 was here about 2:00.He explained what he would be doing and was polite and very informative. Was able to unclog my kitchen sink, and cleaned up the area under the sink. I highly recommend Roto-Rooter for your plumbing needs.
Roto-rooter I can’t thank you enough for the work you guys did. We called late in the evening in urgency as our basement level drain was leaking water into our laundry room, bathroom and bedroom , even at 9:00 at night they were able to get us scheduled first thing the following morning which meant so much to us . Our technician Ray called an hour before the time they estimated to make sure we were on track and said he would be over earlier if we needed him to be which we also appreciated as we had to get a kid to school and morning chaos, he was very understanding and accommodating. We came to find out through Ray doing a thorough inspection that we had tree roots in our drain, ALOT . Although he anticipated a quick job it ended up taking him hours to get the drain clear And he did so without a question. Our drain is clear and he gave us some recommendations for the future . The price was fair and did not go up from what he had originally told us even due to having to work much longer then expected . Overall they were a wonderful, the price was good, the service was excellent , he came right on time with plenty of notice and we are so thankful they had a very stressful situation so easy to navigate! I highly recommend roto-rooter for any of your plumbing issues!
After self-repair attempts guided by the local hardware store plumbing expert failed to correct a slow-leaking toilet tank problem, we called Roto-Rooter in Columbus because of their high rating (BBB, etc.). Their service person called back within 30 minutes, and then arrived within 30 minutes later. The service technician, Christian Overfield, was uniquely outstanding. His super gracious, super polite, super friendly personality accompanied accomplished technical skill. Assorted equipment possibilities were tried until one was installed with adjustments to completely fix the problem. Super responsiveness, super service, super skill - thank you Roto-Rooter!
Do as much as can diy, but know when to call in the pros, and was at that point. Asked neighbor who just had plumbing issue and they suggested roto-rooter based on many years experience. I called. They were friendly and helpful on phone and able to come same day.The tech was on time and professional. We needed new copper line soldered in a wall for our tub. He did the job neatly, quickly and showed me the work to ensure satisfaction, and importantly, no leaking in the wall. Very pleased.I also asked about hot water heater replacement, as we have a very, very old one. He was helpful with information to assist us make decisions on that as well.If I have to pay someone to do a job, which is a lot of money to me and I'm annoyed with my inability to do the task, then I have high expectations. They met those expectations, and I would definitely call them again, and refer them to others.
Quality is excellent. Value is easy on the wallet. Responsiveness, you responded promptly. Punctuality, right on time. Chris provided excellent service. He thoroughly solved our plumbing problem. He discussed all aspects of our future needs. The supervisor agreed with Chris. Jane.
I had Roto Rooter come out to fix a leaky shower head. They arrived the next day and were able to correct the issue. The tech took his time and spent more time than expected on the job due to corrosion inside the value, but got cleaned all that up and everything is working great now.
Danna Blackburn
3 years ago
Jacob S....you are an AMAZING young man! Your hard work, perseverance and dedication totally raise the bar for others. You were not giving up on the 90% pipe blockage no matter what it took or how long it took. Seeing you work a SOLID 4.5 hours, never stopping, never complaining and having great faith in your performance...wow, does the heart good! I now believe there IS still great customer service. You came on a Sunday, tackled the task and for that, I PRAISE you! I believe we keep what we sow; you my friend, will be rewarded immensely. Whoever is reading this review, I expect you to share it with Jacob S. You are blessed to have him on your team. Merry Christmas and thanks again, Jacob!
Sharon michael
3 years ago
John was scheduled for an afternoon appointment the day after I clogged my kitchen sink. He had a cancellation early in the day and called me which was fantastic to me. He came within the half hour after he called. He was able to unclog my sink fairy quickly. He was also good with my dog! Thank you
We had a problem with an aging garbage disposer and a clogged kitchen drain as a result. Called Roto-Rooter at 6:30 AM on a Sunday and they were at our home by 8:30 AM that day. They cleaned out the drain which was a tough job due to years of accumulated biomass in the line and replaced the garbage disposer on the same trip. Very satisfied with their work, helpful information, efficiency and clean-up. Highly recommend.
Jay (Charles) Wells really helped us out with our issue tonight. He was called by our project lead (Matt, who has also been great) to scope our pipes in hopes of finding the source of our water leak. Not only did he take the time to scope all of our pipes but he also spent a little extra time critically evaluating the situation. He was able to identify the source of the problem through this, which will significantly help us expedite the process of fixing our home! We sincerely appreciate his knowledge and diligence. We'll certainly be using Roto Rooter again for any plumbing or water clean-up issues. Thank you.Edit - Just wanted to shout out to the rest of the individuals who also did a great job on this project (Michael, Josh, Andrew). Thanks so much again.
Meredith Bischoff Young
3 years ago
I called Roto-Rooter in the morning to help with a leaking faucet on the side of our house. They came over within 2 hours and quickly installed an access panel and shut-off valve. The service was quick and professional. He walked me through how to access and use the valve and made suggestions on when to use it. Very pleased!
Bernadette Dunn
a year ago
Joe (Tech 0369) was professional and timely. I was hesitant to use a ‘big name’ company but glad I did. All my questions were answered and I have confidence in the superiority of work Joe delivered. Thank you.
Joshua Grossman
3 years ago
We called at about 7:30 p.m., and within an hour Roto-Rooter arrived. Our basement drain backed up and Nathan fixed the issue in no time. Then, Josh arrived within a half hour and set up the clean up process. It was great service by both Nathan and Josh, and while I hope to never have to call again, if I ever do need a plumber, I will definitely call Roto-Rooter!
Christine Hartshorne
3 years ago
Scheduled our appointment to replace our shut-off valve (that required a city water shut-off) for 12-4PM only to realize the utilities department closes at 1:30 now. The service technician would not have been able to do the job before the utilities department closed, so I called to see if we could get someone out sooner. Roto-Rotter had someone out 45 minutes later. He looked at our issue, ran and got parts, and had it done an hour and a half later. We were then able to call and have our water turned back on before the 1:30 cut off.
Very professional service. Joe was knowledgeable, helpful and friendly. He took his time to explain what he was doing and gave us info on how to prevent future problems. Thank you Joe and thank you Rotor Rooter.
Rita Tiendrebeogo
3 years ago
Aaron Harast Tech # 5356 came out to help unclog our drain by our washing machine. He was very helpful with his information on letting us know about the warrant, coupons, and how well he preformed his job. He was also very friendly personable. Thank you!
Very responsive and professional, I asked for a lot to be fixed (2 faucet replacements and a repair to my shower) and Bobby Griffith #0158 completed it all in one day! Bobby kept me in touch with what he was doing and showed me what the issues were as well as how he was fixing them - overall very communicative and friendly!
I called regarding a small leak in my basement. The technician arrived within the window of time that I was given. I received a text with advanced notice that he was coming. He was polite and professional. He was able to quickly identify the issue and the steps that needed to be taken to resolve it. I hope to be able to avoid future plumbing issues but if the need did arise, I would call Roto-Rooter again.
After extremely heavy rains overnight, I discovered our sump pump had not done its job and left us a flooded basement. Luckily I was able to shake the old sump pump and it started working again.Went upstairs and phoned Roto-rooter to schedule a service call to replace the unreliable sump pump. After waiting in a call que for a few minutes, the on hold recorded message suggested that service calls can be scheduled on line. Winner winner chicken dinner. I hung up the call and opened my web browser and went to their website to schedule the service call.Scheduling it was super easy and the website popped up a message that everything was good. My only negative about that process is that I would have liked a confirmation email to ensure that my request was really in the system.So I wait while cleaning up my basement. Got a call after a few hours that a tech was within 30 minutes of my home. Awesome response time considering they were probably being overwhelmed with calls from other people in the same situation.Bobby Griffith #0158, showed up and saw me headed out to the back yard to unclog my downspout/sump pump discharge tube. It had been overgrown by grass and the end was filled with dirt. My bad. But Bobby went to his truck and got a small shovel and cleared the blockage. Dude was super cool about helping me out.So then we went inside and he said he had a replacement pump that he could install. I said let's do it, signed the paperwork, and he got to it. He removed the old pump, installed the new pump, and even cleaned out some gravel and debris from the pit (the other company never did that). I was impressed that he was taking the time to ensure I'd have no further trouble instead of madly finishing so he could get to the next job.I would definitely use their service in the future.
Technician was polite and friendly! We had an after hours pipe burst and they got there pretty quick, he even gave us tips and pointers for the future! We will definitely be doing service with Roto-rooter again!
Jake was so professional and helpful. He offered options and explained each option. He was on time and communicative. I would definitely work with him again. They responsiveness of this business during covid was so appreciated, especially when so many companies are unable to respond and never offer a live voice on the other end of the phone. Thank you for a a job well done and a responsive company.
Betty Roberts
3 years ago
I had a clogged kitchen sink drain that happened in the morning. I called RotoRooter and they were out within an hour after the call and cleared my drain. Employee #1482 was very good and did a great job plus he gave me some hints to keep it from happening again. Thank you RotoRooter for a great, clean and efficient job!
Joe was my technician. He was very knowledgeable, friendly and patient. He explained things in a way that was very easy to comprehend. I would definitely use Joe again. He exceeded my expectation.
Bethaney Hibberd
3 years ago
We had our basement flood on Sunday afternoon. Andrea Smith (#4443) was able to get out to our house quickly and walked of through the process and our options with filing our home insurance claim. Our Tech Joshua Mack #3643 did an amazing job. He came out and was able to unclog the problem and get us able to use our appliances and water again. Highly recommended for emergency services.
Christian was amazing. While we had to wait 4 1/2 hours for weekend support, he was able to unclog the backup in a timely manner. He was professional, had a great attitude and was extremely knowledgeable!
18 years in real estate biz so I have a great deal of experience dealing with service techs. I received excellent service from a Technician named John Gleason #1482. Fast professional service to clear kitchen drain lines. I definitely recommend you ask for John.
Job # 21654929Water MitigationI would like to thank Roto-Rooter and especially Josh for their expertise in water mitigation. Josh, was very professional and knowledgeable in helping me with all my water drainage issues. He broke down all of the processes and steps that took place in resolving my issues. He also, worked with my insurance company to make the process smooth in a timely fashion. Josh is very precise and detailed orientated which helped relieved all of my anxiety. Thanks!
Dave came out and within minutes discovered the problem. Stated the cost and immediately got to work. Fixed the problem with the highest integrity.
Could not be more happy with the service which was received today.
Rotor-Rooter did a great job of getting someone out here quickly to figure out the problem. J. Woodall was the technician that came out to work on my plumbing was very knowledgeable and worked HARD the whole time. I am very satisfied with the quality of work.
Suzan Bradford
3 years ago
the communication between the dispatcher and the technician was less than professional, I could not speak to a supervisor or nor the technician. I had to wait until they returned my call. This unfriendly step prolong the process for my claim to be advance for next step repairs. The technician has taken 14 days to pick up and accessed the repairs.The initial visit was misunderstood the request and overstepped the services the remaining technicians never return to pick up equipment or accessed the repairsTechnicians promised visits and never showed upTechnicians quoted cost that were 3x as much of the hourly rate.Technicians did not properly accessed the source of water leakTechnician Henry was cordial, provided resolution, was professionaland most of all respectful of my unique situation.I am would not refer to anyone and was very dissatisfied with myengagement with Roto Rooter.
Our main sump pump had failed and we was using a back up sump pump and it starting to have issues and the water was coming in pretty quickly into the tank. So I started looking online for a 24/7, since it was a Saturday night after 5:00 pm. I called and the operator said they they would have someone out there within an hour. I don't think it was even an hour. (more like 30 mins). Bobby came in and went to expect the issue and suggested what we needed and I approved the work order and he went to work. Within an hour and half he had everything working properly and I could go to bed knowing that I wouldn't have a flooded basement the next morning. I will recommend Roto Rooter anytime to anyone. The price is about what I thought I would have to pay based on other jobs when we had to replace the pump before. Keep you the great work Rooto Rooter.
Roto-Rooter Plumbers have helped us out so much in the last 2 months! We can call anytime day or night and on weekends and they send a qualified plumber quickly! We had trouble with our water heater this week and while the plumber was here our HVAC guys found we had a big propane leak they couldn't fix. The plumber at our house from Roto-Rooter was able to call one of their specialists who came to our house immediately and totally fixed the whole problem quickly and correctly. We are so very thankful for all of their help and will trust them anytime in the future!
Joe (tech #0369) showed up and identified the problem immediately. From there, he made some tricky and labor intensive repairs. He knocked it out of the park and did it all with a professional a personable attitude. Thanks for the fix, Joe. I really appreciate your hard work!
Technician 4135 repaired everything exactly as agreed upon in one day. Excellent professional service and knowledge. Completely exceeded my expectations of quality work at a fair price. Very pleased and highly recommend. Returned to do more plumbing work and plan to call them again.
The guys were prompt, professional and friendly. They were thorough in their explanation of the process and made sure we were comfortable with the results. Lastly, when they had finished we couldn't even tell they had been here as they cleaned up everything in the area beyond our expectations. Thank you for sending such a good crew.
Brandon Moxley
4 years ago
Roto Rooter was the only company of seven we called (all of which offer 24 hour emergency services) that actually answered when we called or returned our call in any kind of reasonable timeframe. The techs were all very friendly and made sure we knew what was happening throughout the process. We’d definitely use them again for any future plumbing issues.
Steven Mountjoy
3 years ago
Out bathtub drain had corroded and began to leak, it was over 50 years old. We called another plumber first, for a free estimate and, they sent a service person to look at the situation. He concluded that to fix the problem, he would have to call in another person to help, due to the difficult position of the drain and that we would have to take down one of our kitchen cabinets, behind which he would create an access hole to the drain in order to repair/replace the pipe. All for around $1000. My wife and I told him we would have to discuss it and he left.We called Roto-Rooter, they sent their service man, Brian. He arrived assessed the situation, told us he would have to call in an assistant, Aaron, again, due to the difficulty in reaching the problem. The two of them fixed the problem in about 90 minutes, without tearing a hole in our wall for the about the same price. From now one, we will be calling Roto-Rooter for all out plumbing needs.
Kevin Williams
3 years ago
Chris and Brent did a great job cleaning out our storm lines that were backing up. They discovered and could show us some additional problems issues we will need to take care of down the line, but fixed immediate problem. Both were very professional, courteous, and helpful.
Scott Cook, #0064 came in after other workers were done with replacing the main trap pipe line outside the house. Supervisor said the bathroom sink clog has to wait until the main trap was fixed then do it with no additional charges - Scott heard me say this, heard my wife say this and heard the landlord say this, he decided to go ahead and do the work and not charge us for it. Took him about an hour to clear the clog. Great guy! Very pleasant and willing to help us out with the clog that has been clogged for at least 6 months. If you every need someone from Roto Rooter in the Columbus, Ohio area, I strongly recommend Scott Cook!As a Deaf customer, he made sure to look at me any time he communicated with me.
CHANGLONG ZOU
a month ago
fast efficient. came same day i made the call.
Phillip Canfield
2 years ago
Great service, quick response (less than 12 hrs) and thorough cleaning of clogged main drain. Technician was courteous and professional, explained what caused the clog and was clean and tidy. A tad pricey in my opinion, but we have only needed this service 3 times in 11 years in the home so not too bad.
My water heater had been acting out on and off for the past month , and finally I called the company last week to fix the water heater. The technician came promptly . I asked if it needs new parts and why was it randomly turning off. He vaccumed the heater ( which I already did previously ) and charged $250 for the vacuuming .Today ,my water heater is still not working well , it still turns off randomly ... so I don’t think he did anything to help with the situation...
Our tech, Rick Sater was exceptional. He came two late evenings in a row to address our issues. He cleaned up after himself, kept my husbanded and I updated with what was going on, and very knowledgeable.
The woman that answered the phone when I called was friendly and helpful. They got to my house quickly. The job wasnt a quick one, but the tech Christian was awesome. Professional, friendly, and informative. He explained things as he went, and I really appreciated being kept in the loop. Thank you!
George Coburn
2 months ago
Trevor did a great job and was very professional
Tech 276 was very professional and I had a fantastic experience with him. This 5 star review is not for roto rooter but for my tech. Thanks!
Was treated fairly in the past. I was at work when the repair tech comes out. The back plunger needed replaced. I found the part on amazon for $10 and was going to do myself but didn’t have much time. Wife called me later and said it will cost $300 for the repair. They charged $40 for the part (better quality) which I understand but the labor is outrageous. Spoke to coworker who said they had the same thing and paid a local plumber $80.... never again.
Mathew Druggan (tech 8927) was wonderful when drying out our basement. He worked very late the first night to remove our carpet padding to prevent worsening water damage. He explained everything to us in a way we understood and was professional and timely. Would definitely recommend Roto-Rooter because of him!
Had an overall pleasant experience with Christian Overfield (service tech #3775) this past Thursday when he came by to cable clear the main line which was draining poorly and causing back-ups in the basement floor drain.He arrived just after 7:45p in the 7-9p window, And was polite and upfront with what he would be doing. The cost was $630, which I found to be very high, but I really wanted the problem resolved. He went out to his truck to retrieve the necessary equipment, and after several minutes of him not returning, I went out to check on him. He explained he did mostly plumbing, and few drains, and that his truck wasn’t organized so he couldn’t find the Allen key he needed to change the cutter head on the cable snake. I went and got him a set I have in the house and he preformed the work relatively quickly. Upon completion and payment he explained that a field supervisor would came back out at a later date to put a camera down the line and inspect the work.No issues with the draining as of yet, but I have yet to find that Allen key...
After trying to fix a sewer drain clog myself, I finally decided to call a plumber. Roto-Rooter was very quick to respond and correct the issue (I had a working drain line again 3 hours after calling). The technician was very professional and knowledgeable about possible follow-on steps to keep the drain clear as well as Roto-Rooter's warranty.
Darrell Pierre
3 years ago
I've worked with this company and my reviews have been largely mixed based on the service technician that was dispatched to my home. The pros are their 24/7 availability, however, the cons are usually 1.) the cost and 2.) uneven quality with respect to its service technicians (e.g., quoting unreasonably high prices for simple and routine jobs like flushing a hot water heater or installing a shower head).However, Roto-Rooter Plumber Chris Bogner was one of the most exceptional service providers that I've ever encountered. Chris installed a sump pump device for me. Before a repair I actually believe in getting 2-3 quotes before hiring a service provider and I found Chris to be honest with his assessments, transparent with respect to the work that was performed and someone that showed me that he placed customers first.I will request only Chris on a going forward basis and I recommend that you ask for him by name because he is an exceptional service provider.
I don't know anything about plumbing. For some god forsaken reason my mother in law is convinced I do, and after around 10 hours of youtube tutorials and around 50 dollars and about a week of having a very clogged kitchen sink, finally called in Roto-Rooter. Guy was saying it wouldn't be the cheapest fix, but they were the only ones who could come out today instead of some time a week later, so I thought it was worth it. Four hours from emailing them until they were done with the repairs, and the cost was about half of what I'd been expecting. The guys were professional, but still cheerful and pretty cool. Fixed not only the clog itself, but the screwed up pipes I'd attempted to install without outright laughing at the disaster I'd made. 10/10, would call again.
If you need it fixed right now, then call Roto-Rooter Plumbing & Water Cleanup. They responded quickly, was professional and was able to explain what their process, access my situation and gave me my cost upfront. They're not the cheapest but again if you need it done right now.The first plumber I called, came by and said that he didn't have the machine he needed and would be able to come back for 3 days and said don't use your toilets. Really? for 3 days? We called Roto-Rooter and got the issue resolved that day. Don't waste time, call the pros at Roto-Rooter. Nathan and Skyler, Thanks!
Margaret Standing
3 years ago
Really happy with our technician Shawn who was capable, quick and so friendly. He had our problems solved in what seemed like no time at all! Couldn't be more pleased with the service, you can't go wrong with Roto-Rooter!
The staff at Roto-rooter were very professional and were able to come to my home within the hour. They gave me the cost for the services and shared what may be an issue in the future. They were very accomodating and helpful.
carl chastang
3 years ago
Tech Nathan #5668 was really helpful. I had an emergency with a stopped up main drain. He was able to resolve the issue and even assisted me in learning on how to keep clear and health drains. Thank you Nathan for all your help. I am one satisfied customer.
Christian Overfield service tech 3774 was our technician and from the very start he was very friendly and professional. We had to work out a few kinks but when we did he done a great job on taking care of us and what we needed. He guaranteed that he would open the line and he did just that. I will defently call on this company again and I would ask for Christian. I want to thank you very much for the kindness and the job you did for us.Thank You,Kim W.
The Roto-Rooter employee responded to our call in a timely manner. He fixed the problem and was both professional and courteous. We needed extra services which were delivered in also a timely and professional manner.
I would recommend Roto-Rooter for anyone who needs plumbing services.
Chrissy Montera
3 years ago
Simple to use online booking tool got us a technician in less than 48hours to do a complete install of our new sump pump, back up pump & emergency battery system. They took care of everything — installation, disposal of the old system & even resealing to maintain our radon mitigation.
My water heater was acting up and after calling several different plumbers, I reached out to Roto-Rooter. They came out in a couple of hours and Dave was super friendly, knowledgeable, and got right to it. Everything is working great now and I'm glad I called Roto-Rooter. I recommend calling them for any plumbing needs.
Brian and Jake introduce themselves and outlined what they were going to do. As they got to work, they uncovered more issues, showed the evidence and told me the cost of each additional service. I am very satisfied with these two plumbers. They solved all of my persistent plumbing issues by fixing them instead of just treating them for the present. I couldn’t ask for better service.
Called because I noticed water pooling under my hot water tank. Technician was out within the hour and new tank replaced same day. Was able to select the tank of choice (not forced specific brand/style/price. Overall great service and timely response to remedy my issue.
Mr Griffith completed installation of new water heater and cleaned area while remaining informative and courteous. I would imagine Roto Rooter values Mr Griffith as he appears with valued work ethics. We sure appreciate the great service provided and glad we chose your company over other businesses. Kudos Mr Griffith.
Very quick to come help! Every other company I called said next day or 2 to come out. We couldn't use any water due to our main sewer long being clogged. Technician Rick S. From roto-rooter was there in 45 minutes and pulled a rag from the drain and was done in about an hour. We just bought this house a month ago so it's been full of surprises. Thanks for making a bad situation easier to handle.
Nathan was prompt and so nice. When he got here he totally explained what he was going to do and what our follow up appointment would include. Overall, Nathan fixed the problem in a matter of hours. Would totally recommend Roto-Rooter.
Donna Dunaway
2 years ago
I called RotoRooter and explained my problem and they had someone at my house within an hour. Ted explained the problem and repair process, quoted the bill and started working immediately. He repaired a broken outside faucet and showed me the broken plastic pipe and explained what he had done. I would use RopoRooter again.
I had a clogged drain. I booked my appt. four days in advance to coincide with my paycheck. The plumber was very knowledgeable, clearing the drain within 30 minutes. This was wonderful but I was shocked that Roto-Rooter charged $325 for 1/2 hour's work unclogging a drain. I spoke with my sister, who paid $90 for a plumber to unclog her drain. I feel this charge was exorbitant and would not recommend Roto-Rooter to anyone with plumbing problems for this reason.
Chris from Roto-rooter was fantastic. Honest, professional, funny and extremely dedicated to solving our issue. A+ service!
I was able to have Roto-Rooter come to my home the same day I requested service. The technician was friendly and knowledgeable. The price and 6 month warranty were well worth it.
Roto Rooter had to come out 3 different times and were great each time they came out. Shaun came out to clear out my sewer line and then Ryan came out later to check the work with the camera. Then on Saturday I noticed my sump pump had stopped working and had to call again and Jovon was here on Sunday to fix. Thanks for everything!
Natasha Hayden
3 years ago
Our technician was #1482 was on time, friendly, and very informative. He did an awesome job and completed his work in a timely fashion. I would definitely recommend roto rooter to a friend or family member.
Chris was extremely personable and provided considerably more information and guidance than required by our request. If we work with Roto Rooter again, it will likely be because of the service he provided today.
Roto Rooter was here within 2 hours and Tommy had the clog fixed within 20 minutes. Definitely would recommend them.
Christian Overfield was our plumber. He arrived on time and was very polite. He covered his shoes with booties to keep our floors clean. Chris ascertained what the problem was and fixed it. The only negative was how much the repair cost! I recommend Roto Rooter.
It has been raining quite a lot lately and our usually dry sump pump was not working. During this crazy quarantine time, Roto Rooter was one of the first companies to send an email that they’d be here or us. It made my search for a plumber the easiest choice ever. My technician was professional, kind and prepared. Our sump pump well is now dry again and that anxiety is gone.
John was amazing to work with! He was extremely professional and took time to walk me through all that he was doing! He cleaned up his area amazingly and even suggested a few non emergency changes/ upgrades i should do. Thanks John! #1482
Mr. Anderson did a very professional, clean, and through job when we had a clog in our main line.I did however not appreciate the pre-visit pressure sales by his associate prior to his visit. It seemed unnecessary.No reflection on the salesperson. I feel it is a mistake and waste of time for all involved.I gave the five stars for Mr. Anderson's professionalism and great results, but I am doubtful that I will use this company again.
Tristin Holloway
3 years ago
After coming home from finishing a 60 hour work week to find that my basment is flooded from a sewer line back ( I work in the mechanical field myself) , I knew there was a big problem that I could not take of myself Roto-Rooter was the first company and only company that I wanted to fix the problem. They were onsite with-in an hour and a half , decloging my drain( thanks to my man Joshua Mack #3643). He was fast , friendly, and knew what he was doing and made a haist of the task set before him. I would highly recommend Roto-Rooter to all family and friends ,or to ANYONE who has this problem. And I will definitely use them everytime I have this problem!
Stacee Charlton
a year ago
John Gleason #1482 was super friendly and described every detail of the service and gave me suggestions of how I can avoid in the future! Super easy to schedule and we’re here when they said they would be!
The technician, Brian, was on-site within 2 hours of my calling for service (broken cold water shut-off valve on bathroom sink). It was about 8:30PM on a Saturday night. He very calmly and patiently assessed the problem, & worked until nearly midnight to try to fix it, but he did not have the correct part needed...an odd size. He assured me and my wife that he could get the correct part in the morning, and he was there at 9:00AM Sunday morning, as promised, & had the problem fixed within an hour.
Katherine Brooks
3 years ago
Had to call and make an appointment after 6 pm and was able to get a next day morning appointment. John came out and was very informative. He encouraged me to ask as many questions as I needed to to fully understand what he was doing and why. Would highly recommend.
Cheryl McCracken
3 years ago
Everyone was very accommodating especially when it was an emergency with the basement flooding. Scott Cook #0064 , the plumber found the problem quickly and fixed it in one day. The guys doing the clean up were very professional also and went right to work. Everyone was very kind in explaining me the processes and answering all my questions. Thanks Rotor Rooter for a good experience for a horrible problem!!
David came to our home in a timely manner. Quickly identified the problem, explained the price and why the price was at that level. Did not pressure to accept the service. We did accept the service and he made sure the problem was solved, explained their warranty, and also gave advice on how to prevent the problem in the future. Very helpful, great service. Would call again!
John G. was our technician and he did a fantastic job rectifying our issue. He was extremely professional, courteous and most importantly knowledgeable. I would highly recommend him and his company!
Went downstairs to the basement to do some laundry, noticed half the laundry room was flooded, main line was backed up. Luckily Roto-Rooter had a technician (Rick Sater) on site and was here in about 20min. From the time i called before it escalated any further. He was super friendly, Had the job done pretty quick and even gave me advice if i had any other future problems. Thanks Roto-Rooter ??
My experience with my Roto-Rooter 4480 Bridgeway Avenue, Suite B, Columbus, OH, Service Technician #4016- James Woodall was outstanding. He quickly diagnosed and fixed the problem. James is honest, technically competent, and extremely customer service oriented. I highly recommend Rotor-Rooter and James Woodall.
I was surprised that coming out on Memorial Day there was not an extra charge. Even though the tech did not get there in the allotted time, I understand that he was completing a prior job and evidently was going to complete it before coming to my residence. Although some may have complained, I took it as him being a professional and not leaving a job undone just to hurry to the next one.As far as his work is considered, I could tell from the outset that he knew what he was doing. He did not minimize what had to be done and took the time to do it correctly.As expensive as services have become nowadays, it is reassuring to know that you get what you pay for.Thanks for the great service Charles. I will be sure to use you in the future as that is a reality of home ownership.
Bobby Griffith (#0158) was amazing in fixing our family's water heater system. He was very professional and considerate. Roto-Rooter responded right away to our call for help, and Bobby arrived at our home early as well. After he fixed the water heater, we learned more about our water heater system than what we had previously thought. I highly recommend Bobby and Roto-Rooter's services!
My technician was Rick Sater and he was very professional and knowledgeable. He first explained the problem and then explained the pros and cons of fixing it with part galvanized plumbing. He did an excellent job in a very short timeframe, considering the scope of the job. I am very satisfied with the completed job.
Angie Ballinger
3 years ago
The technician showed up earlier than the anticipated window. He explained to me two options of the problem and then replaced the valve quickly. He even gave two gloves to my kids, which entertained them all afternoon. I highly recommend their services and will be calling them when I need a plumber in the future.
I had a clog and a leak in my kitchen sink on Labor Day weekend. The first three or four plumbers I called had no availability until after Labor Day. I then called Roto Rooter and they had someone out within an hour. He was professional and got the job done quickly.
Diana Winters
3 years ago
Our sump pump died a smokey death right as a rain storm was headed into town. The Roto-Rooter came that same night and replaced it very quickly. Very professional and friendly service people.
This company treated me very poorly. They contacted Syncrony and an account was opened under my name with a pending charge on it. Not only did i not approve this account, they're making me do all the work to fix the screw up. I was serviced by an Austin Willson, and all times i called about the issue they told me it was my job to fix it with Syncrony. Never doing business with Roto Rooter again. Cant trust them with your personal information.Wish i could get a refund and go with a different plumber. If it was Syncrony's fault they should get a better financial partner. Still trying to figure out who did what, and now instead of enjoying my improved home i'm filing police reports... fun. Avoid Roto Rooter.
The tech, Joshua Mack performed a kitchen snake unclogging on the main kitchen pipe at my sisters home in the 43211 area code. His professional attitude and experience made the job quite easy. He made sure that the line was clear and suggested preventative and predictive measure to eliminate future occurrence. Joshua was reached her home on time as suggested by the dispatcher. I want to thank the training staff for teaching the field technicians the skill to assess the problem, evaluate and come to the conclusion of what to do for the repair.
They had a technician at my home within an hour of the sudden and messy death of my hot water tank. Christian Overfield was terrific! He installed a new tank in about 3 hours and cleaned up in the process. I highly recommend Roto-Rooter.
Udo Maroscher
3 years ago
We had a toilet that was not working properly so we called Roto-Rooter.Mike Anderson and Scott Cook showed up at the time promised and determined that the toilet could not be repaired. They suggested that it be replaced which they said they could do. We told them to go for it, they acquired a replacement toilet and in the space of less than three hoursinstalled it. They were knowledgeable, efficient, courteous and clean in their work. All in all we were pleased with Roto=Rooter's service
John was very courteous and professional. He fixed our issue quickly and offered several tips to keep further issues from cropping up in the future. He wore a protective mask and gloves the entire time which was appreciated.
Nathan, Matt and Andrew were all great! I am a new home owner and they helped explained the whole process after my basement flooded. The whole Roto rooter team has been a pleasure to work with!
Performed the service quickly and professionally. Gave military discount.
They wouldn't even attempt to unclog my drain even after giving me a price of 385.00 to do it. They didn't show up on the day they said they would. The following day I was supposed to be the first appointment at 8:00 am after two phone calls they showed up at 12:00. Refused to even attempt the job. One star was one to many. SMH
Kelsey McNamara
3 years ago
Roto-Rooter helped us tremendously with our clogged pipe. We believed that our garbage disposal was backing up. We attempting plunging it, my husband tore out the pipes and cleaned out the disposal and nothing worked. Called and a tech was out to our house within the hour. Ray from Roto-Rooter immediately diagnosed the problem as deeper down the pipes where we would not have been able to reach and was able to quickly and efficiently clean out the clog. Ray was also super sweet with our son and friendly with our yappy dog. Would highly recommend Roto-Rooter for all your plumbing needs.
Elizabeth Fonzi
3 years ago
Christian did a wonderful job! He was able to instantly identify the issue and quickly fixed our problem before our sump pump gave out and flooded our basement. He was friendly and didn't mind explaining the process with our 7 year old and letting him watch the process.
Had a clogged kitchen sink drain. Called on a Friday evening. They told me they could have a plumber at my house in an hour. It was 30 minutes. Aaron arrived at my house and promptly got my drain unclogged. Clean, professional, polite! Thank you!!
Mike Chandler
3 years ago
The service Jake provided was beyond helpful! He showed up very quickly and gave us great information on how to better maintain our plumbing. Really great service, will be using again!
Norman Johnson
3 years ago
Had a bit of trouble getting someone to the house to take care of our problem. Had an appointment window of 11-3, but tech didn't arrive till about 6. But once he did, he was efficient, polite, competent, clean... excellent all around.
John Gleason #1482 is an excellent service technician. He is very courteous an did excellent work in a very short time with our drain problem. Answered any questions we had.
stuart johnson
3 years ago
Yet another fantastic emergency experience from your organization and staff.Christian Overfield and Joseph Mcfarland were absolutely fantastic. PLEASE pass that along to the Columbus branch management team for me.Having run national sales and service teams, I know that the only way you can constantly maintain such courteous and professional staff is from the culture that is created at the top. Congratulations!I always get the best service, regardless of the day, hour, weather or job. How Roto Rooter is able to attract and retain such fine folks to do such “crappy” work is remarkable, especially in this labor market.
Kendra Mcelroy
2 years ago
My expertises great. I’ve been getting the run around with availability and company’s actually coming to fix my stopped up tub. Ray came and effectively unclogged my drain within and hour. I highly recommend.
savaun alston
3 years ago
This is a review for my mom Angela G. Her plumber Joshua Mack tech #3643 she says that he was quick and did a great job with unclogging the toilet. Very professional and well mannered! Would recommend!
Anthony Pezzutti
3 years ago
Got an appointment scheduled for July 5th with no issue. Ray came out and took care of our backed up basement drain in no time and was great answering all of our questions. Quick, easy, and fairly priced. Very much appreciated and would recommend.
My Saturday morning was ruined with the news from my son that it looked like the stuff from the toilet was coming up through the floor in the basement. I actually hesitated to call Roto-Rooter even though it was the first name to come to mind. I confess, I called three other places who either weren't available on a Saturday or could not get anyone out immediately. I called Roto-Rooter. Roto-Rooter had a representative come eyeball the problem in less than an hour and set up a time for a technician to return later in the evening convenient to our busy Saturday schedule. The problem was fixed in a timely manner, and the price was what I expected. I will definitely call them first the next time!
The tech was here very quickly. He explained each step of the work and gave helpful tips to avoid the clog in the future. He was very professional and courteous. And, with COVID-19 everywhere, he was extremely careful and used appropriate PPE during the entire service.
James was absolutely great. Professional, arrived right on time, had the parts ready to go and was in and out in no time. Would highly recommend.
Karen Sherman
3 years ago
We had an emergency situation on a Sunday, Our bathroom faucet would not shut off, and water was pouring out, we could shut down water in our whole house but not just the bathtub, Brian Quintana was our service man, he was knowledgeable, friendly and very accommodating. He went searching for parts and fixed the problem, no easy task on a Sunday at 4 pm..
I had emergency water leak in my basement on Father’s Day. I called and in less than 2 hours they were at my door. Took care of the problem in no time. They were very professional and knew what they were doing. I recommend them to anybody.
DKudel
Matthew Schmitz
3 years ago
John Gleason Tech #1482 did a great job, he was knowledgeable, courteous, and professional. Had my tub drained opened up on no time and was able to give me some preventative advice as well. Thx John!
Keenes Clothing and More
2 years ago
John Gleason arrived on time and was very professional and informative. He provided great service and will not hesitate to recommend him to others. Happy customer.
I had a clogged sump pump drainage pipe. Roto rooter came out, told me they could drain and unclog the pipe and if it was more serious and they had to replace pipes it would $1500 and they would put the unclog charge of $365 towards it. A few minutes later the camera man showed up and told me the pipe is collapsed and needs replaced then quoted me $4000 and told me the man who unclogged the drain did not know their prices, meanwhile the unclog guy was in the background saying I didnt know it would be so much. I asked if they would take the $365 towards that and was again told they were different departments and that's not possible. Long story short roto rooter cost me $365 to tell me I would owe them $4000 and nobody was honest with me at all.
patricia herrick
3 years ago
We were impressed with your employee's prompt arrival (badge number 1482) and swift diagnosis. He went right to work and quickly identified the problem. I would definitely call this company again.
I had a problem with my toilet leaking. The tech came and made me feel completely comfortable and assured me that my issue would be resolved in a short period of time. I will be sure to contact Roto-rooter again if I have a different issue arise.
I had an emergency situation occur around 6pm on a weeknight, my garbage disposal had clogged and incredibly dirty water was rapidly filling my sink! I called Roto-Rooter and Nathan (the plumber) was at my door within 20 minutes and had the disposal unlogged and the mess cleaned in under 10. Roto-Rooter did not miss a beat. They took away my stress and got the job done. 5 out 5 stars!
I had dripping faucets that I wasn't able to fix on my own. I called RotoRooter and a plumber (Bobby Griffith) was at my house within the hour. He was wearing mask and gloves and explained the fix on the faucets to me so I could do it myself next time. He also let me know there was a 6 month guarantee on the work.
Christopher Henthorne
3 years ago
There are far too many details & disappointments with a different company to list but will gladly relay and share my satisfaction with the services of Roto Rooter over the last couple days. After having total, then loosing all, faith in the other company I contacted Roto Rooter on Sunday afternoon. Within a couple hours of the initial call, Bobby arrived and very attentively listened while I explained what had quickly become an absolute nightmare while dealing with the other company. Upon additional back/forth dialog between Bobby & I, Bobby was able to beat the other company's quote by no less than $600 and potentially as much as $4600. Immediately, it became obvious that Bobby and his crew at Roto Rooter were the team for the job. Less than 48 hours later, on Tuesday morning, Bobby arrived so that I could submit paperwork for financing approval which took barely 30-45 minutes. Financing was approved within minutes and less than an hour later a crew arrived and started excavating outside to reach the main water line. Simultaneously, they had a guy inside the home doing what needed to be done in order to replace the main water line coming in from outside. There were significant problems however and the way they collectively communicated to resolve each problem in the least evasive and most customer cost-friendly manner is a testament to not only the type of people within the crew but also to the pride they took in the company they are representing. Not since my days in the Army have I seen such dedication to one another to accomplish a common goal. Never before have I seen such desire to accomplish that common goal for an absolute stranger, such as myself. I can't express enough my gratitude to Bobby & Harry's crew today for not only getting the job done but getting it done on budget even after running into setbacks and challenges. The job involved using an excavator outside the house, using a jackhammer inside the house and pulling up the wood flooring in a hallway... you'd never know any of that based on the way they put things back together. I simply can't express my level of gratitude and appreciation for what Roto Rooter did for me today. You've not only gained my business, but encouraged me to proudly recommend you to others! THANK YOU, THANK YOU, THANK YOU to ROTO ROOTER!!!
The last thing you need after Christmas is a flooded basement. First of because eww and secondly who has money after the holidays? Certainly not me. I was super stressed about the whole thing. Rotor rooter sent Mike Anderson. He was so kind and understanding and was able to fix my clogged pipes for less than I was expecting. I have never had to call a plumber but when I need one again I'm requesting him. Thank you so much!
Brett Killeya
3 years ago
Nathan was on time, and really knew what he was doing. He did a great job. Called this morning and they came out same day fixed everything. Very happy!
Michael Maxey
2 months ago
Quick and professional, helped me out the same day
Roto rooter did a great job. Same day service. Scott Cook (#0064 ) cleaned out the tub drain line quickly and cleanly. It was a plumbing lesson for me. Thank you.
I put in a request for a same day appt on a Saturday and they were there within a few hours. We got a new hot water heater installed on a Saturday! Great service!
Cassandra Newell
2 years ago
We thought we had a valve leak on our toilet. The tech found that it was not the valve, but part of the tank/flush mechanism that was an easy fix. Very friendly and knowledgeable. No parts needed only charged for service call.
Colleen Divine
3 years ago
On friday evening I had a major water line break. Christian (service technician) was here within an hour. They got the pipe fixed, and the water back on within the next hour. They sent out two guys to set up dehumidifiers, and got the mess cleaned too. Everyone was very polite and made sure my questions were answered.
mandi williams
3 years ago
I had plugged my kitchen sink. When I opened the door my service guy smiled and said, I was here 16 years ago! I totally remembered Shawn! He fixed everything and even cleaned up the mess. Again, he was a life saver. I hope I don't need him for another 16 years, but I know if I need them, they are always there! Thanks Roto-Rooter!
Courtney Chrisp
3 years ago
Our repair guy was named Dave. He came in, assessed the situation and worked deligently and transparently to complete the work in a timely manner.I would recommend this company, and especially Dave to anyone looking for an honest plumber.
Carl Mussenden
3 years ago
Jacob came out late on a Sunday to service my hot water heater. While he didn't have a replacement T&P valve (I didn't expect him to have one), he came back early the next morning and completed the necessary repair. Jake was punctual, responsive and clear. (Jacob #0037)
good experience with this company twice getting roots out of my main line. very responsive and professional. For coming out on a Sunday morning, also reasonably priced. My tech was Mike Anderson--very good.
Scott Cook #0064 was the Technician assigned to my house and I’m very thankful he was! Our water heater started leaking Gas On Christmas Eve. I attempted to fix it myself but could only get so far with the stores closing at 5pm and eventually quit at 1AM Christmas Morning. It’s now Christmas Day, everyone BUT ROTO-ROOTER is closed, no stores are available to get parts, and I have a home full of people with no running water. I was stuck!Scott arrived to my home early the next morning (8:30ish) and completed the job with the supplies he had on hand in just over an hour!!! Not only did he complete it, but he fitted everything with pipes versus using the flex lines I was going to use.Thank you again Scott Cook, you were truly our families Christmas Miracle for 2019!
Luther was extremely professional and answered all of our questions as a new home owner! We appreciate their quick response time and professionalism.
Lavonne van der Zwaag
3 years ago
Within hours of our water backing up into the kitchen, Roto-Rooter was here to take care of the problem. The person who did the work was professional and the people on the phone were most helpful.
Service was very timely, two techs were there within 1.5 hrs of our call. Work was done well and techs were very friendly and explained the work and pricing very clearly. Very pleased and will certainly recommend.
Timothy Patrick
3 years ago
Though the field techs arrived very rapidly they did not complete the work correct the first time and we had to have them come back out because they did not connect the garbage disposal correctly. For how much the cost it was very disappointing to not have the electrical connections made correctly.
So let me start off by saying big name companies are usually not my first choice of places to call for jobs but after a very long long day of trying to get my main drain unclogged i just broke down an called Roto rooter the best decision ive made all day its 645pm and Brian Oliver and Chris Bogner shows up not even a hour after calling. they were great smiling just being positive made my stress level drop for sure they gave me advice an fixed my major clog price super fair really changed my prospective on bigger companies thank you both so much .....
It's great that you know you can have great same day service to address issues when they arrive. Not only that but to have a true professional show up, know exactly what the problem is, explain it to you in a way that you can understand and take care of it leaving your bathroom clean and functional. What more could you ask?
Grant 0272 was very professional in his service call. He prepped the work area so no waste water would get on floor or under sink. He ran snake through twice to make sure all clog was gone.
the technician made my plumbing issue worse, completely clogged my lines after snaking them. said he would be cleaning up the feces and water in my basement after he dumped it onto the floor when he openned the main line to snake, but didnt. he just left. never said he was leaving, just left. i had to clean it myself. then he also said a field manager would come out to finish fixing my lines. nope the person never showed up. i called the company three times to complain and get someone out, i was told a msnager would call back, nope. no one did. over 4 hrs later i finally called for the 4th time and told them dont send anyone i called someone else, not thst they were going too. of course i cant get anyone in here til 8 am tomorrow, so now this great company with such great caring people, sarcasm, left me with no way to use any sink or toilet in my house. so thank you roto router, you screwed me
Low water pressure in shower. Checked out all of the pipes, checked water pressure coming into the house. Replaced an inverter in my shower. Cost me almost $900.00. Pressure is just a bit better. Hot and cold handle is working better. Price is ridiculous. Will not call them back again.
Keith Edwards
3 years ago
Joe my tech was helpful easy to talk with and got right on the job can't thank you guys enough from Carolyn the dispatcher to Donna the site supervisor, I would use as well as recommend Roto-Rooter in the future. Keith Edwards
Joshua came out quickly after our main line clogged up. Very pleasent to speak with and he took his time to clean the pipe as much as possible. Very good experience.
Larry Olszewski
3 years ago
My appointment was set between noon and 4 and he arrived at 12:15! Chris was very friendly and efficient and did the job in a very short period of time. Pricing was extremely reasonable.
Kristen Kelly
3 years ago
I had a tankless water heater installed. While the finished product was great, they started late, and then stayed for 12 hours without telling me that it was going to take that long. My son was also asleep and they were playing music loudly and slamming doors. They didn't leave until midnight.
Chris, our technician was a very upbeat and positive guy. He came out to unclog the drain in our kitchen sink, and he worked for nearly three hours but finally freed a very difficult clog. Chris was a delightful young man--courteous and mindful of cleaning up any mess left over from the job. He answered all my questions, and we give him the highest rating possible--persistent, cheerful, and knowledgeable.
Daniel Massey
4 years ago
We received first rate and prompt service by John G. (1482) who was both knowledgeable and efficient. He was respectful of all areas and explained the procedures as he performed them. YAY John and YAY Roto-Rooter! Satisfied Customers!!
I sent you to the home of 76 year old man and specifically wrote on service notes and called the office to tell the one thing... Do not do anything in the home until you call me with estimate. Not only did your technician disregard my notes on service request to call me but my verbal call to the office right after scheduling got me nowhere. This man the work was scheduled for has dimensia and has no clue regarding financial matters and can barely remember to take his medication or check his sugar. This blatent disregard for instruction is very unprofessional. Telling an old man he doesn't understand or have any clue is like talking to a 5 year old who keeps asking the same questions over and over again. I would have been there but I had eye surgery earlier that afternoon and could not drive or do anything real active. He wrote a check for an amount of money he did not have to spend, therefore my reason requesting a call. I will never use your company again! Your service technician needs to pay attention to directions/requests from the customer!
Joe (tech number 0369) was awesome! He fixed our issue in a timely manner and was extremely profession and nice.
Pamela Denius Gillam
4 years ago
What a pleasure to have Brian call us to move up our appointment an hour. He was polite, clean and professional. The leak was taken care of promptly.
Susan Vance-Johnson
3 years ago
Responsive, fast and efficient with our plumbing emergency. Problem was fixed within 4 hours from the time we called. If you have an emergency would recommend RotoRooter!
Great emergency service. Thanks Chris!
Basement flooded after having different company work on clearing sewage line backing up in laundry room. What was supposed to have been cleared ended up in extensive damage overall and standing water in entire basement. Still in process of work!, ROTOROOTER's punctuality wasexceptional. Repeated calls when dealing with poss delays, AWESOME. They were confident in their services. Robert Haywood offered additional knowledge on future care and processes with insurance company. Joseph McFarland offered support and encouragement after discovering the errors of the previous service company. Zach came out to confirm what caused backup, gave his expertise on what discovered and the possibities and abundance of cost in replacing sewage lines but was assured all should withstand for mulltiple years and gave info re areas that could be addressed at minimal cost. Right now the 'dream team' water techs of Angel & Demitrius are clearing what used to be my semi finished basement........ the entire process was a first but mentally, I was made to feel secure in my decision made to use those company. I only hope to find the same benefit of resource of integrity, honesty, security, and confidence in the contractor needed to redo the basement...stay tuned!
Jake and Jonathan arrived on time and fixed the leaky shower head in my house's master bathroom. With the COVID-19 crisis happening, each took care to wear gloves and masks to protect my wife, daughter and myself. They explained what the problem was and what part(s) were needed to fix it. The only negative was the overall cost being a little too high, considering all they did was change the water cartridge.
We called Roto-Rooter and within an hour we had a member of their team at our door. Ray was very professional and timely. I would highly recommend Roto-Rooter Columbus.
Leslie Leffler
a year ago
Clint Wash is AWESOME! Came out at 10:30 in the evening and again the next day to fix my septic system clog! What a lifesaver! Thank you Clint!
Elizabeth Reynolds
2 years ago
Had a clogged sink and customer service #1482 did an excellent job in fixing the clog. Was polite & adhered to the COVID19 practices. Would absolutely recommend him again.
Portland Orfnick
3 years ago
Repairman arrived as scheduled and cleaned out a difficult underground drain clog. He tested the system when finished, explained the warrantee, and applied the online coupon. Great service.
The experience was great! He came and identified the problem very quickly then fixed it. They got someone to me within a matter of hours of my call. Thank You Roto Rooter!
Aaron was awesome!! Knowledgeable, friendly and worked efficiently!! Gave us great information that we had no idea about. Greatly appreciated as newer homeowners!! Will def call again in the future if needed!!
We had David McEndree as our techniciam. He did a wonderful job. He was efficient, focused and very pleasant. Thank you for fixing our troubles.
Anne Crabbs
John Gleason immediately diagnosed the problem and had it fixed within minutes of arrival. He was also very eager to teach & explain each step, offering helpful recommendations throughout....extremely satisfied.
Alicia Sheffield
3 years ago
Bobby (#0158) was absolutely phenomenal! He was professional, courteous and was able to figure out the issue with a leak from our jacuzzi tub right away. We really appreciate him!!
Chris N. Was very helpful. He took the time to explain things and went out of the way to fix an unexpected problem during his visit. Would definitely do business with him and RotoRooter in the future.
deanna sanidad
2 years ago
My tech was very professional and very nice. He worked very quickly and efficiently and answered any and all questions I had. He was thorough and walked me through the process step by step
Laurie Spadaro
3 years ago
My service tech was friendly, and explained everything he was doing and why. I needed additional services, and she scheduled those immediately, and I had a diagnosis of my issue within two hours of the initial service call.
Tech was great. Showed up on time and took care of the issue. We were back to normal in no time. What a relief.
Plumber came on a Sunday morning, replaced the toilet tank. Very helpful, professional and friendly.
Matt and team could not have been more professional, helpful and courteous. All of my questions were answered thoroughly and they took the time to make sure the job was done right. Would absolutely recommend.
the young man who replaced my garbage disposal was prompt, professional, & knowledgeable. my emergency was water pouring out the bottom of the disposal onto the floor. this was done on a Sunday. I was able to finish cooking my Sunday dinner & I am so thankful.
This is the second time John Gleason has provided service at our home. As always, he's super friendly, professional, and does the work in a timely and clean manner.
Matt Lamoreaux
a year ago
Great service and communication! Jake and Bobby were very helpful in explaining the issue of the clog in our main line and the potential solutions for future preventative measures.
Vanessa Gruber
3 years ago
The representative, Bobby Griffith (#0158), did a fabulous job of handing my issue... It was a doozy! The price was great, he was quick and professional; All around it was a great visit!
Incredible work on short notice. Technician (John) was very punctual and super nice. Explained everything in detail and no surprises at the end. Will do business with again. ?
John, rotorooter tech #1482 was professional, efficient and took pride in his cleanliness. If I ever have another issue I'll most definitely call rotorooter as well as request John specifically.
Jodie Robinson
3 years ago
Christian O. was great. He was very nice, knowledgeable, and did a good job. He even noticed there was something wrong with my second sink in the bathroom, and he said that it was bothering him so he fixed that real quick too, for free lol.
Denise Burley
3 years ago
Someone came out the same day I called for service which was great. Customer service was very good. My plumbing issue only took 5 minutes to fix though and cost a hundred dollars which was my only issue.
marilou Beshara
3 years ago
Bobby Griffith #0158 was kind, hard working and made me feel very comfortable.
He fix the problem and cleaned up.
I was told to all Water Works but I am so glad Icalled Roto-Rooter.
Very much appreciate Harley as he tuned right in to the work at hand. In his 30 minute stay, he not only assured my roof drain was flowing nicely to the street, but made sure that I knew how to unclog and test my future drain issues.
robin fromtherich
3 years ago
They were able to come out right away when we called. Dawna was our technician and he was professional, knowledgeable & personal. We would highly recommend him personally & the company as a whole. Thanks!
Lori Westerman
3 years ago
Extremely professional both Josh Albert (#4590) and Wayne Gray. I called and they were out within the hour. Took care of our main line. Not the cheapest company, but you get what you pay for.
Joe tach #0369 was great! Super friendly and knowledgeable. Brightened up our day at Bath and Body Works!
Bobbi McKinnon
2 years ago
Nathan was prompt, efficient, courteous and tied up all loose ends to a job completed job well done. I would recommend Nathan and Roto-Rooter anytime!
Bobbi McKinnon
I called Roto-Rooter because I was having difficulty removing a leaky garbage disposal. They had a plumber at my house in less than 2 hours. An hour after he arrived, the job was done and he was on his way. Thanks Roto-Rooter!
Nicholas Krauss
3 months ago
My go to for plumbing help. Great company.
Michael Longstreth
3 years ago
Had to have a water heater replaced. They made it out the next day and it was installed and running the same day they came out. Very knowledgeable and professional technician. Would definitely use them again!
Our guy was so unbelievably professional and nice. He was fast and got the job done even on an after hours call. I would highly recommend using them!
Called Roto Rooter to deal with 2 clogged drains, they cleared one drain and told me the other was impossible and that I would have to tear open my wall to replace the pipe. Called ecoplumbers, they cleared the impossible drain in less than an hour saving me a huge amount of time and money.
The plumber showed up within 1-2hrs of me making appointment which was great. Worked with me on price and got me an amazing deal. Was a really great experience.
The technicians that did the water cleanup and plumbers were excellent.
Coordinating the arrival of the plumbers with dispatching was very difficult!
Joniann Goldberg
3 years ago
The gentleman that came was prompt and very professional. He had on the correct PPE.
I forgot to ask about a coupon so I am waiting on a call back from a team member to apply that for me. I will definitely use you guys again!
David installed a water tank for me on his day off, cleaned up everything and installed it in half the time. He answered a lot of my questions and was very knowledgeable and professional and I could tell that he loves what he does.
You Rock David!!
Very knowledgeable and excellent worker. My worker Christian Overfield saved our lives tonight and swiftly.. I came home from work disappointed and he made my day.. I greatly appreciate his knowledge of the work he did . Thank you all!!!
Douglas Fosdick
a year ago
Chris,our service tech, was awesome! On time, fast, efficient, respectful, knowledgeable and funny! The whole experience was great! Thanks again
Jennifer Nourse
2 years ago
Extremely helpful! They even talked to my home warranty company to explain what the problem and solution was so I could have my claim approved. Highly recommend.
Totally OUTRAGES LABOR 800.00 labor for 15 minutes the tech new ahead of time the $41.00 part was the problem CAN SOMEONE EXPLAIN THE 800.00 labor fede..crazy!!! I'm sorry 2hrs and 15minutes...($400.00 per hr.) GOOD MONEY PEOPLE
Ta'Marah Backus
4 years ago
Quick same day. Here within 2 hours. Back early the next day! They saved me! Very nice people!!! A little pricey but done right and quick so worth the price for convenience!!!
Chris did great work. He arrived when expected, worked expeditiously, did quality work, and was polite, friendly, and professional throughout.
It was excellent service. Chris worked hard for a long time and solved the plumbing problem!
Daniel Robinson
3 years ago
Nathan did a great job. He was quick and professional, listened to my input and got the job done. I will recommend him.
They where here in the time that was given. John Gleason(#1482) was very personable n easy to talk to n very knowledgeable about what he was doing. Will definitely call again if we have problems.
I give John Gleason five stars. He was very courteous. He told me what he was going to do and he did it. The clog in my drain was removed in ten minutes.
Satisfying same day customer service and repair. I like to give a shout out to Rick Sater for clearing out my drainage in a timely manner. Great company with reasonable prices!
Company tried to rip me off and say I needed service I didn't need so I sent them away. Ended up going with another company that fixed the problem at a fraction of the price.
Nathan was clear on what needed to get done and was very fair with the price. He made sure everything was done with quality and was very helpful keeping me in the know throughout the whole process.
Joe (0139) was awesome! Extremely polite and professional and did great work! Highly recommended!
CHERYL SEYMOUR
3 years ago
We had a clogged toilet. Rick came out within an hour of my call and had it fixed in about 5 minutes. very nice guy.great job.
Megan Guenther
2 years ago
Roto Rooter was able to come out right away and fixed the issue in a timely manner. The plumber was nice and professional.
Hands down a great professional service company! Very clean, quick and easy to fix our sink that was not draining right very much recommend!
I had them come over during memorial day to give me an estimate for fixing a leaking faucet - estimate was too high in my opinion $700 - I got it done with another company half the price a few days later.
Mike Anderson was very courteous, helpful and friendly. He was able to resolved the ground pipe issue surrounding my house.
John #1482 was fantastic. Professional and thorough. Solved my problem.
It was a little pricey for what he did, but unfortunately no other choice but to have it professionally done.
Chris Thimmes
3 years ago
Mike was very professional and explained the process. His attention to detail was great and even cleaned up after the work was done. Thanks Again!
Elizabeth Kauppila
2 years ago
Chris was great, he was knowledgeable and skilled at his job. He was the second guy I had out for the same issue today and he got it taken care of.
Konstantin Gorodnov
a year ago
Quoted me $1400 for install of 2 toilets and a garbage disposal. Ended up installing the toilets myself and paid another plumber 175 for disposal install. Place is a joke.
Chris did an amazing job. Knowledgeable, professional, and friendly. We would definitely use them again!
I had a drain in my kitchen that was clogged but it also wasn't vented. Thanks to David McEndree! He worked very hard to figure out and solve my issue. God bless him!
I was giving a quote on how much the job would cost and I accepted the qoute, the guys start doing the work, halfway through the job I was confronted and told I was quoted the wrong price and in order to finish the job I would have to pay more, I refuesd to pay for it since the original quote had almost tripled, very bad deal and I will never again use this company
I had an emergency and they were here within 30 minutes. Very professional, knowledgeable, easy to work with, and walked me through my insurance claim.
Although I did not get the service done in the time I requested, I was assured that it would be done that same day and was contacted multiple times to keep me informed. Booby fixed the tub spout, was polite and informative.
Chris was a fantastic, informative technician. Very responsive, and great attitude (even though the weather wasn't optimal). Highly recommend!
My technician was very friendly and prompt. Even when problems came up due to our old system, he kept his composure and fixed everything. Very pleased.
The service man looked at everything gave me an estimate and the time frame and took my concerns about the the toilet repairs serious.
Sandra Albeer
3 years ago
Don't call another company just them they just fix my issue with plumbing for emergency call fixed same hour, the technician name Shawn have experienced 19 years call him by name it, down. Good luck ?
Within the hour of placing the call Skyler arrived and took care of the underground downspout stoppage. Very professional and explained everything. Very happy with service provided
Bob Schoening
3 years ago
Technicians were on-time and courteous. Repaired main water line leak and Job site cleaned up after work completion with very clean repair.
Novella Willard
a year ago
Joe tech #0369
Was very professional and let me know cost and what exactly was being done prior to the service. Would recommend
Meagan Hillyer
2 years ago
With an extremely busy weekend for these guys, they still came here as fast as they were able and did great work.!! We’re glad how fast the repair work was finished!
Taylor Williams
3 years ago
Ted was quick and professional. Did a good job of explaining what was needed and why. So far I am very happy with the repairs.
Very professional and responsive company. They clearly know what they’re doing and they can do it just about right now which is what you need when you have water damage.
Came late into night to fix a sump pump problem. Great service. Tech was clearly exhausted from a long day but did a great job. Thanks!
HIlliard Darby Percussion Ensemble
3 years ago
Aaron and Dominique were professional and fast. Very informative. There were no surprises, they took the time to explain everything and were true to their word.
Great service and arrived promptly within 24 hrs. Will use again and recommend to a friend.
Rachel McArthur
a year ago
They were friendly and did a very through job. Walked me thru every step. Would recommend to anyone!
The serviceman was wonderful: very professional, explained the problem and the solution, and was very considerate of my home. I highly recommend Roto Rooter and this serviceman!
Dave was great. Arrived early. Super professional. Very happy with his expertise and quality of work.
Mike was great and very helpful. From scheduling communication, being on time, service performed and guidance, they did a great job.
Maynard Acosta
3 months ago
My plumbing issue was fixed quickly
Leesa Hastings
3 years ago
Roto-Rooter Plumbing came quickly when I called late in the day. They had a difficult job to do, and they got it done.
Kristina Chapman
3 years ago
Roto-Rooter was very easy to work with and quick to respond. I received same day service.
Michael Taylor
a year ago
Dave and his trainee ( forget his name sorry) was professional and timely. Greatly appreciate the service that was provided!!
Really appreciated the work Shaun did to clear out the main stack. He took his time and there was no clean up. Thanks again!
Joe tech 0369 was great! Very easy to work with and explained everything great!
The tech was on time and courteous.
Susan Dalton-Miller
a year ago
Excellent service by Roto Rooter employee who arrived promptly, fixed problem in short time, and was informative professional and courteous.
Andrea Rivers
3 years ago
The Plumber came out he was friendly and professional. And took care of the issue and even explained and showed us what the problem was. Thanks!
manikanta dunga
a year ago
I appreaciate luther who repaired our garbage disposal. He was patient and completed the job in time.
Louise Hairston
2 years ago
On time and was concerned that water valve was leaking. No pressure price was fair tech was outstanding. Will use to install new faucet in a few weeks.
Glenna Varney
3 years ago
MY SUMP PUMP STOPPED WORKING ON 3/20/2020. I CALLED ROTO-ROOTER. THE REPAIRMAN WAS HERE WITHIN 30 OR 40 MINUTES.
QUICK ACTING VERY PROFESSIONAL. GOT MY MESS CLEANED UP IN A VERY SHORT TIME. THANKS TO HARLEY AND HIS HELPER. I CANNOT BE THANKFUL ENOUGH. GLENNA VARNEY
Patrick Kakungulu
3 years ago
mike tech 2914 best to ever visit my home and do a great job to fix my plumbing issue. Dispatch gets a B- though.
Chelsea O'Neal
a year ago
Trey was great and helped me fix a pipe that was chewed on a Sunday. Would recommend!
Josh was a great to work with, he was very friendly and did a great job of clearing the gutter lines for me.
Carletta Thomas
a year ago
Clint is an awesome guy, fast and easy to work with. I would recommend him to anyone.
They were extremely helpful and quick about getting someone out to service our issue, and Christian was very efficient once he got here. Would recommend and would definitely call again!
Michael “ChefMichael777” Shields777
3 years ago
John Gleason did a fantastic job clearing the sink drain and despite running into issues several times, he did not give up. Well done!!
Clint did a great job! He was here quick and took care of everything I needed!
Chris did great. He was very personable and professional. Would use again and recommend.
Debbie Komaromy
3 years ago
Brian was very courteous and did a thorough job. Very informative and helpful. Definitely recommend him for the job!
Kimberly Lumley
3 years ago
Very nice! And Josh Albert was super friendly and helpful. And double checked everything that he did before he left to make sure it was enough!
They were nice, pleasant to work with, worked fast, and great quality. They were even earlier than the allotted time they gave me over the phone.
Barbara Sheppard
3 years ago
Very professional. Kept me apprised of the timing of the arrival of the technician. Plus they worked on a Sunday without an extra charge. I needed a new disposal. Kind of expensive but I guess it was worth it.
Wayne inspected our property and his excellent customer service skills lead to us giving Roto-Rooter the job!
Great response time (out to the house only an hour after initial call) and excellent service by Joshua. Appreciate the quick response and the explaining of the issue and the service.
Penelope Russell
2 years ago
They showed up on time and was super friendly, explained what was wrong and was very informative on how to fix it while they did. Did an amazing job!
Lauren Hunsinger
3 years ago
I had an unfortunate tree root issue with my sewer line but Christian Overfield and Tyler Lewis were extremely helpful in fixing things in the meantime and explaining my options
Christopher Scowden
3 years ago
Nathan did a great job fixing our clogged drain, but also found some other potential issues and fixed them on the spot!
crystal smith
3 years ago
Our service tech was very professional, as well as friendly. He was a pleasure to have in my home.
Eric Whetsell
3 years ago
The technicians exhausted every available option to solve the problem. Even though it took 2 days, they were able to fix the main line problem.
Teresa Tabler
2 years ago
They did a great job! They were able to come out within an hour of me calling.
Guys came to help with a sump pump drain line issue. They were prompt and professional, and were very good at explaining the situation and options.
Erin Strickler
3 years ago
Christian was very polite and completed the work in a timely manner. Explained everything in detail but without taking too much time.
Danielle Fuller
3 years ago
Roto-Rooter came out quick and got the job done. The tech was polite and helpful.
Great service and finished quickly. Our tech Joe - 0369 was fantastic!
Laura-Ashley Burnside
3 years ago
I had Roto Rooter come out to look at a leak in my basement and they were very responsive, timely and helpful!
The service tech was timely, courteous and knowledgeable. I will use and recommend Roto-Rooter in the future.
Vahagn Azizyan
a year ago
They were scheduled to show up between 4 and 8 and didn't even after two calls. Nobody called back.
Service tech #1482 was professional courteous, did excellent work and left everything very clean. Very pleased
Received excellent service and got the job done right with only a few hours involved. Will call again if I ever need a plumber
Tech 0369 Josh was very helpful and took the time to explain the next steps involved in resolving the issue
Leslie Hartley
3 years ago
They came the day, quick repair and reasonable prices! Christian was our service technician and did a great job!
JESSICA CLEGG
2 months ago
Check plumbuing and installed water expander.
Ray was very nice. Did his work fast and efficient. However service was comparatively more expensive .
William Howard
11 months ago
Great service didn't waste time excellent work was verry happy with the job...
Bryan Crampton
a year ago
Joe 0369 did an absolute wonderful job explaining the problem and was efficient in how quickly he dealt with the problem!! Needs 6 star review
Jodie Chamberlain
3 years ago
Both the technician that came to the house and the assistant on the phone did very good job very polite very courteous the whole thing was a great experience
Fantastic service, quick, on-time, 24 hr service. It's just really expensive. $340 to snake my drain.
Very nice guys. Told me everything they were going to do and did it. Took way longer than expected which was a little aggravating considering they charge by the hour.
Angie McCutcheon
3 years ago
They were very quick to come out and fix the problem but were quite expensive for the amount of time it took and the small leak we had.
Angel Kowalski
4 years ago
Professional, clean and fast! Problem solved in a timely manner. Joshua provided good tips for maintaining the drain pipe clean
Jonathan Cameron
3 years ago
The job was good but I believe honestly they were truly overpriced $365 to run a snake 10 feet really Rotor rooter really had I had the time or the corral was open I would’ve got the rent the machine for $75 it’s a shame that they take it vantage of people with the ridiculous high prices but other than that the service was good
Robert was quick and efficient at unclogging our basement drain. Highly recommend!!
Carolyn Miller
3 years ago
Very nice professional man. ( Scott Cook)Found the problem,fix the problem in no time.VERY GOOD JOBREAL HAPPY WITH THE PROCESS OF ROTO-ROOTER.
Desi Strickland
3 years ago
I dropped my earring down the sink and they were there in an hour to help me get it. Great service!
The tech did a really good job fixing the problem!
They came and handled the problem quickly, maybe in 20 minutes. But way, way, way too pricey. $365 for a quick drain unclog.
Joe, tech 0369, 5 stars!! Excellent and professional. Very knowledgeable!
Misty Swearingen
4 years ago
John #1482 was excellent!!! Prompt, professional, and explained every. Will request him in the future.
Total cheat. Rip-off do not use, better more honest plumbers in the Columbus Area.
They scheduled me right away. Arrived quickly and solved the problem promptly. Great service!
David O'Reilly
2 years ago
The technician was outstanding as always. David is extremely knowledgeable and efficient. Thank you very much.
Stephen Polley
3 years ago
Came out the same day and stayed until the issue was resolved. Very polite and did a nice job explaining everything.
Joe did a great job. Very friendly and helpful.
Aaron came in and solved the problem in 2 minutes! Very professional service!
Lindsey Davis
3 years ago
Our serviceman Ray was very nice, went straight to work and did a great job!!!!
Joe tech number 0369 5 stars.. really great service would recommend!!!
Michael Queener
11 months ago
Thank you for your prompt and professional service! It is truly appreciated!
Responsive fast and on time.
Fixed the clog and was very helpful. Would 100% recommend to clean out clogged lines.
Jackie Miller
3 years ago
Thank you Jake (0037) Rob and the clean up crew for coming on Christmas Eve. You were wonderful
On time, actually earlier than expected. Quick and simple told them the problem, checked item out and gone in a flash. Would use again...
Jovan was great and performed the repair quickly and cleanly. Great job!
karlstevens26
3 years ago
Great service provided by Skyler. Extremely professional and direct. Will be a customer again.
Mr Ray Young was great very professional and polite will recommend highly Just a good man
Jonathan Smith
3 years ago
Thanks to Jacob S/Roto-Rooter my issue was solved the same day. Great service!
Will MacCallum
a month ago
Very fast and efficient
Luther was a stud and saved my butt from the dog house with the wife!
Tracie Martin
2 years ago
Employee #1482 provided excellent customer service and was very professional. Way to Go ROTO-ROOTER
They did a great job unclogging the drain. It was backed up because of roots.
Christian was prompt, explained the problem very clearly, and was very professional. He fixed our problem quickly.
Steven Majdecki (Spheve)
4 years ago
Great service, they came out right away and got our hot water heater working again!
Very reliable.
Moderate price.
Quality work
276 did a great job. Would highly recommend!
Joe service tech 0369 did a great job!
I know everyone likes to be liked, but the job is not complete and I have been sent three request to review you.
Please stop!
Bobby did a great job and went above and beyond to meet our needs.
Jessica Thomas
3 years ago
Scott(Tech 64) was very helpful and informative. Thanks for taking the time to explain what was going on and for all your help!
Joe tech 0369 was very pleasant and professional.
Kendal COLVIN
3 years ago
Very efficient, friendly, and cleaned up after himself. I would recommend Jake anytime.
tunde al quahhar
3 years ago
very nice company with clear point of view about any issues and good communication with client . i highly recommend .
Jessica Simpson
3 years ago
Chris was very polite, helpful and informative. The problem is fixed and should not recur. Thanks!
Chris did a good job and we really appreciated it. Thanks
Lolitta Foster
a year ago
Very Happy with the job he performed
very professiona
Joe 0369 did great job good to have someone that cares
cathy marshall
a month ago
Checked out going drains
Ashon McKenzie
a year ago
Many thanks and good work from Joe Miller Tech 0369.
War of Destiny
a year ago
Chris Bogner did a fine job unclogging my drain.
Margaret McDonald
a year ago
Very fast and reliable. Highly recommend David!!
Richard Dennis
a year ago
Joe tech #0369 he was curious and polite, trouble shot everything.
Chris Bogner was fantastic. Huge help and very friendly.
Joe tech 0369 was very professional and helpful.
Michael Smith
11 months ago
Great experience. Sink is working great again.
Easy and quick same day service, friendly staff. Fixed our problem right away!
Excellent all around. Will definitely call if needed again!
Very quick and professional.
Tech was friendly, efficient, and cleaned up after himself.
Joan Hendershot Ross
3 years ago
Very knowledgeable and punctual. Wonderful experience I would highly recommend.
Guadalupe Hernandez
3 years ago
Michael was fast, knowledgeable, and great. Same day response and fix.
The service tech Mike was excellent and very knowledgeable.
Did a good job of taking care of the issue but they are really, really, expensive!!!
Anthony Ulrey
3 years ago
These guys were amazing i had them come out for a blockage and they went above and beyond
Joe tech number 0369 was awesome!
Mike & Pam Delaney
3 years ago
Way to expensive $536 for labor less than a hour work. Will never recommend to my friends
Heather Jackson
3 years ago
Ray Young was great, very efficient, super nice.
Very helpful and friendly! We would recommend to others and hire again
Carla Crawford
a year ago
Tech 0369 Joe did a great job
Mzbigz mcgill
2 years ago
Good Service, water wasn’t getting hot. Glad I can take a hot shower tonight
Sharon Tecklenburg
3 years ago
My technician John 1482 was kind, thorough and polite.
Bridget Bowen
2 years ago
Installed new sump pump. Very professional and efficient.
I had a clog in my sink and they fixed it within 30 mins.
Had waste line back up. Came promptly and completed the job quickly.
Great fast service. The plumber was friendly efficient and competent.
the tec nathan 5668 was great.customer service went above and beyond
Jacob worked hard to clear the line. Took his time. Found further problems that are unresolved
Brittnee Knipp
3 years ago
Very Very Highly Recommend. Very knowledgeable and very professional. Great Team!
Great service from John Gleason #1482. Will use again.
Joe tech number 0369 5star great service
Brad Bessette
11 months ago
Excellent and efficient. Pipes cleared promptly.
Luther diagnosed the problem and fixed it, to my satisfaction.
buckeye chuck
3 years ago
The technician arrived on time and completed the work promptly and thoroughly
Excellent service. Very thorough and professional.
Brian Campbell
2 years ago
Very thorough and explained the issue and solution. Would highly recommend!
Christian Overfield was very professional and respectful.
The service was great and everything was explained very clearly to me
Joe tech #0369 was very helpful.
Donna Spradling
a year ago
Joe tech # 0369. Was very professional
They came within a couple hours of being called and cleared our drain
Excellent service and only a half hour after I called!
Daniel quickly diagnosed and repaired the clogged plumbing system
Keith Williams
3 years ago
On time and very FAST! After the job, no further cleanup,
Florence Bean
3 years ago
You were outrageous in the price given , 800 for just a sink installation , ?
Will use them again in the future. Very helpful in an emergency!
Thank you so much for the prompt excellent service provided.
Joe #0369
Was very helpful and friendly!
Tech John 1482 was awesome!!!!!! Very nice man
Michael Bertorello
4 years ago
Service was excellent. I would use them again.
Did a great job.very professional and helpful.
The employee was friendly and took care of the problem in a timely manner.
Nathan was friendly, diligent and knowledgeable.
Joe tech number 0369 5 stars
Polite, professional and very efficient!! Cleaned up afterward to boot!!
Installed dishwasher. Did a great job
great customer service and speedy service
Ahmed Mohamed
10 months ago
Its ok
Nick was great, Professional & fixed the problem!
Kind, knowledgeable, personable, professional and accurate
Fast reliable service on a friday evening.
RR “RRMuse” Muse
2 years ago
Unfortunately, I lack the income to use Roto-Rooter
Reset drain and water lines i needed for a remodel.
Aaron shankman
3 years ago
very prompt, job completed to satisfaction. thank you!!
Did a good job but expensive.
Amazing experience and very professional
Very knowledgeable and professional.
Rick Schaffer
2 years ago
Professionally took care of problem.
Crystal Eastwood
3 years ago
I was very pleased with the service.
Quick nice repairman explanation of what was done
Excellent service from Chris!
Very professional representative - solved my problem quickly
Very professional, and quality service.
Excellent Service from John Gleason
Very quick and courteous service
Alyssa Gaskill
a year ago
Polite-quick-clean- personable
Five stars. Very communicative.
Replaced an expansion to the water heater
Very friendly and professional!
Vickie Amirault
a year ago
Prompt, courteous service.
Very professional and fast
Joshua was very professional
Angela LeCount
a year ago
Courteous service.
Colton Stewart
2 years ago
Easy and fast!
Michael Stolarczyk
a year ago
Timothy Ragland
3 years ago
crystal FERRY
3 years ago
Brandon Thompson
a year ago
Olivia Simpson
7 months ago
Tiffany Burggraf
3 years ago
deseana harper
2 years ago
Jeffrey Gruett
7 months ago
Steven Pietrykowski
a year ago
Nathan Klingenberger
2 years ago
Leigh Ann Pacheco
2 years ago
martin scheper
a year ago
John Stertzer Jr
3 years ago
Jeffrey Pinnick
3 years ago
Justin Thompson
a year ago
Anthony Morabito
2 years ago
Chaunice Thomas
a year ago
Mallery Ingmire
a year ago
Sergio Cardenas
3 weeks ago
Mary Beth Day
3 years ago
Connor McGrath
2 years ago
Craig Maurer
18 hours ago
Martha McCartney
a year ago
Chris Coonfare
3 years ago
Joshua Stewart
a year ago
Kathryn Seyerle
a year ago
Frank McJessy
2 years ago
Chandra Maynard See
2 months ago
Matt Milcetich
11 months ago
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2 years ago
Josephine Juma
3 months ago
Desmond Elious
a month ago
dalton daniel
3 years ago
moonslasher103 pokemon
a year ago
Julie Wuebker
9 months ago
Shakeita Allen
a year ago
Richard Costin
2 years ago
Clark MacDonald
3 years ago
Ong Drum Studio
a year ago
Chris Basmagy
3 years ago
Nick Domicone
2 months ago
Nikky Shingler
9 months ago
Tavaris Jamarr Carter
a year ago
Melissa Cunningham
a year ago
Darlene Velez
3 years ago
Edmundo Garcia
a month ago
LaKisha Pierce
2 years ago
Sheila Oxsher
3 years ago
jason diedalis
a year ago
DENISE BREWER
3 years ago
Chandler Schott
6 months ago
Patrick Higgins
2 years ago
Donna Middleton
2 years ago
Chriswin Mohan
a year ago
Samantha Waaland
3 years ago
Jerry Kenney
2 months ago
Clinton S DeWitt Sr.
a year ago
Toni Kleckley
2 years ago
Antony McCarty
3 years ago
Eric Reinhardt
8 months ago
David Stalford
3 years ago
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3 years ago
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5 months ago
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2 years ago
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3 years ago
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2 years ago
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a year ago
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a year ago
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