Best New Water Heater Installation in Columbus OH

After my inquiry, they called promptly to schedule service for the next day. Service tech Christian was very nice, professional and informative, even cleaned up afterwards.

I had used Waterworks in the past to do some general plumbing repairs and was happy with the quality of the work. While not the cheapest (far from it) I found the work to be good. This instance was completely different! When my hot water heater broke, I called Water Works to install a new one.The technician came to my house and presented my options, I landed on a $1800 power vented water heater, which was not the lowest priced quote I recieved, but felt my past experience would be an indication of the quality this time around.When the tech showed up the next day, he informed me that he forgot that they would have to have to run an electric line to the new heater. How do you forget something like this?He said, they could run an extension cord to the unit and he assured me (after calling his boss) that it would be fine and pass inspection. When the inspector showed up he promptly failed the unit based on the poor electrical wiring.When I informed WW the unit had failed, their solution was to have me pay for an electrician to properly wire the unit and they would cover the re-inspection fee. An electrican will cost at least $300+.I assure you I will never do business with Waterworks again and encourage anyone considering their expensive services to think twice and have the work done by a real professional organization.

They came promptly, replaced a galvanized drain pipe, hooked up new sink and dishwasher and ran supply lines. Professional, fast, respectful, and it cost nearly half as much as a quote from another plumber. Highly recommended.

Lance and Daniel arrived on time and were very courteous. Efficiently presented the options available, once the decision was made they gathered all needed materials and returned when they said they would. Installed our new water heater, cleaned up everything, asked if there was anything more they could do, and thanked me. The entire experience was less than four hours. I tried five other local plumbers, the two that called back said they were too busy. I will definitely call Apex in the future.

Prompt, efficient and professional thank you

Tommy very ably handled a basement flooding emergency. He arrived quickly in the early evening, replaced the sump pump and then brought in someone else to jet our mr clogged downspout and French drain system. He also arrange to have someone come and do a video study of my entire drainage system. I was more tha pleaded with his good work.

How can I rate NEGATIVE 1 million and 1? Absolutely WORST PLUMBER EVER!!!! Beyond bad customer service NOT friendly or helpful IN ANYWAY. Truly did not appreciate my business, could have cared less. And, this was all over phone BECAUSE AFTER SCHEDULING APPOINTMENT THEY NO CALLED/NO SHOWED and when I called to inquire I was HUNG UP on.

Edited.
Sometime later I did receive a call from Pat. He showed up pretty quickly and was in and out pretty quick. And did provide satisfactory service. Thankfully it worked out.

Never returned my call

They determined we had a clog in our downspout line, excavated it and replaced pipe. Super nice techs. We will call them back

drain pipe camera inspection.

We worked with Sean over the phone he was professional, friendly, and scheduled our new water heater install. Joe the technician showed up on time and did an amazing job! I recommend MB if you have a plumbing issue!

Had a terrible clog effecting my mainline, G-Tech came out and cleared the line. Thank goodness for such professional, kind, and efficient techs. I will certainly be using them with any plumbing needs!

Great team to work with. Fixed and up and running again. Thanks !!

Very good job!

If I could leave 0 stars I would. This company worked well with the home warranty I had to not fix anything I had wrong. They decided to say my issue was due to faulty installation but they were just told to lie so the warranty company doesn’t have to pay for any repairs. I will never call or recommend this company ever.

RUDE! I called and asked 2 questions and the guy said this is not what we do and hung up on me!

Mark came out and did a great job was super informative about the whole process and gave me great advice to maintain my water heater would definitely recommend mark and his company

Filled out the online form at 10pm and had a response from Tim in my inbox by 7am the next morning. Had an appointment to come out the following day. Appreciated the quick response. Pat, the installer, was very friendly and professional. Pricing was fair and would highly recommend to others.