Best New Sump Pump in Columbus OH

Yesterday, my cleaning ladies accidentally lodged the head of a toilet brush into my toilet.
I called in and was able to get on the schedule right away. Plumber Chad Flack gave me a call this morning about 30 minutes before he arrived. He told me exactly when he would arrive, he showed up 4 minutes ahead of what he advised! Super awesome! Under promise and over deliver.
Plumber Chads demeanor was courteous, respectful and he was cautious when handling the toilet water tools.
He went even further and showed me (if they issue had not been resolved) where I would have seen the problem.
Appreciate your service!
A+ in my book!

The young man who came out twice to conduct test with the camera and smoke to examine the pipes, water lines, and stacks did a great job. He reviewed the videos with me in detail. One of my two stacks needs to be replaced; however, it would only resolve some of my problems he could not resolve other issues, but would do further research. He telephoned the office to speak with the person who was to telephone me to come out and provide a written estimate of the work to be done. After 2 weeks and not hearing from Waterworks, I telephoned the office to ask if I would still receive a written estimate. I was told someone would contact me to arrange to come to my home. No one phoned to make those arrangements. I will eventually start all over and contact another plumbing company to hopefully work on resolving my plumbing issues and receive a written estimate.

Communication has been superb and installation was completed professionally. They were able to provide a direct replacement for our water heater which was atypical for most residential applications. Most of their competitors wouldn’t even consider installing a direct replacement (even though the replacement heater was available).

Needed battery backup sump pump. First company I contacted that made scheduling a free inspection painless. Toby showed up on time and thoroughly explained my options. He was an absolute pleasure to work with, extremely personable, and very knowledgeable and efficient in the installation process. They worked with me to fit the job within my budget. I will definitely use them for any future plumbing-related needs (will specifically request Toby) and will refer family and friends to them. Great company! Keep up the good work!

Drain Master completed 3 projects for me in 2022--a complicated outdoor waterline repair, a water heater replacement, and a leaking pipe behind a closet ceiling. All repairs were done timely and to a high standard. Prices were fair, and the workspaces were nicely cleaned up on completion.
Highly recommend.

Technician was excellent

Fast response time. Fast and quality service. Great job.

More like ‘inaccurate’ plumbing.
Outdoor spigot fix. First guy that came out, Jim, was the rudest,most unprofessional repairman I’ve ever been around.
Refused to take his shoes off to come in the house bc he wears ‘arch supports.’
Fine just throw ur boot covers on.
‘I don’t have any.’
So apparently he thinks it’s ok to track mud and dirt and the outdoors all through one’s house.
Owner did call and apologize. Which was nice.
Different plumber came out and installed new spigot.
Great. Except the next day come to find out it’s been dripping.
All night.
And it sounds like someone is breaking rocks into gravel each time I turn it on.
A truly awful experience.

Quick and polite. Even helped explain how to fix it ourselves next time

Easy to schedule an appointment, great communication, and fair pricing.

He's the pro I worked with. Good work! From planning to the actual appointment, the customer experience was excellent from start to finish! I appreciate you explaining the problem with my shower not working properly and I am also grateful for explaining the various repair options. This will save your contact and most likely reuse it. I have worked with two other plumbing companies and they were not as good as this company!

I am so grateful for the team at Carpenter. They are on point in every department whether it be electrical, plumbing or hvac. I highly recommend Carpenter.

Great service and kind staff!

Very rude drivers. Lights out on van. I will not recommend them to anyone.

Hot water heater tank went out. Alex replaced it in a very professional and timely manner. Will use again if needed. Thanks so much!

Barry did a very thorough job repairing the gas line to our outdoor grill

Professional

TJ and TC provided fast, friendly and professional service. Not only did they clear our drains so our kitchen sink, dishwasher and basement sink worked again. They also provide a quick tip that fixed a bathroom sink that was draining slow. I'd highly recommend them.