Best Leak Detection And Repair in Columbus OH

I recently had Dan and Mike from Plumbing and Drain Professionals do some repairs in the house I am renting. They did such a wonderful job and were so accommodating that I felt compelled to contact you to tell you. Dan and Mike were incredibly professional and efficient in their troubleshooting of a very serious gas line problem. They were also pleasant company and kept the noise down to a dull roar. And not only did Dan and Mike perform miracles in this old house, but they were also willing and able to explain everything they were doing to a lay person and clean their work areas! They did a wonderful job, and in a really short amount of time. I couldn't be happier with the results.

He was early, nice and the price was reasonable.

Chad was a Blessing. He took care of our drainage problems. He's also professional, personable and very knowledgeable. Chad is definitely getting a 10* (star) from us.

Renovating a duplex & had them out for a minor issue my contractor could not address. Fantastic prompt service, fair price, satisfied all around. Dale was the technician who came out - ask for Dale if you get the opportunity.

Great work and great customer service. Highly recommend!

Excellent installation, service and follow-up. I worked with Dusty Crosby to quote and schedule the job. He was very accommodating and diligent through the entire process. I got the price I wanted and the tankless unit I wanted. Andi Taraj and the install team worked tirelessly to complete this job in one afternoon. As with most projects of this size you run into issues either expected or unexpected. Dusty was always quick to make it right by me and as fast as he could. I really appreciated the focus on doing it right opposed to just getting it done and moving on. The Apex team did a great job and I would recommend them for your tankless water heater install.

The technicians were on time, communicated what they were doing and what next steps needed to occur to fix the problem. They arranged for a sewer inspection via camera and then came back next day themselves to do the work. They did a great job. Cleaned up really well and were great to work with - I would recommend the Brandon and Brandon crew!

The technician who came to my residence did a good job, he cleared out the blockage on my drainage system and did a good job cleaning up. He also gave some good advice on how to use simple products to help prevent blockages in the future. Great company. Will use them again if I need to. Thank-you Drain Masters. Doug J.

Main sewer line was clogged and needed to be jetted.

The folks answering the phone were nice enough and easy to work with, responsive, etc. Cheers for doing the front-end well!

However, I was not pleased with the technician sent out (I will not name him here). I felt like my issue was not a terribly difficult one, yet he wanted to go the most difficult route to solve the problem (it felt like he was trained to handle all cases that way and he didn't have the depth of knowledge to get creative). Overall, my plumber seemed to lack experience and the ability to troubleshoot. On top of that, with paying him hourly, he seemed to just sort of hem-haw around when I was trying to discuss options and get some honest perspective. His attitude and demeanor did not instill any confidence in me that he could do our job to my expectations.

Also, pricing seemed like such a mystery to this plumber, he was constantly calling someone to get prices, rather than having a cheat sheet for pricing (which, I explained they were coming for a hose faucet, so not sure why they didn't have some pricing for common repairs?). I've worked with other plumbers and HVAC folks in the past that could say yeah, I have that part on my truck and I think it runs $20, but will double-check. This guy did not exude that level of confidence or breadth of understanding with pricing.

Ultimately, one leaking piece was fixed, then another piece started leaking. I told the plumber to just settle up the bill with me and be on his way. I will look for a more experienced plumber if that small leak becomes a nuisance.

While disconnecting outdoor hose for the winter I heard a snap and the sound of water rushing into the basement. I had to shut the water off to the house as there was no shut off valve. That was 2pm on a Saturday. I called several other plumbers and was put on a wait list for Monday.From the first interaction when they picked up the phone there was no doubt they understood going 2 days without water wasn’t really an option. They took all my information and said they’d send the next available technician out. I was expecting Saturday night. He was at my house at 430PM.He took a look gave me options to fix it. Explained in depth why it broke and within. A couple of hours had water back onIt’s been awhile since I’ve been able to leave a 5 star review. But from initial contact right through job completion was handled flawlesslyThanks for a job well done and restoring faith in customer service

This has been the worst service! We had to go through the home warranty company and the service people never called us I always had to call them to make an appointment they over charged me on my deductible and NEVER fixed the problems. When I called to speak with Noor she was less than professional and blamed me for everything. I would highly advise you to go with someone else. They are now refusing to complete the work and we are left with leaky faucets and wastewater that is backing up and coming through our kitchen ceiling.

In my opinion, any place that leaves you setting all day for an appointment that they scheduled with you is unprofessional. Damaging pipes and still charging without fixing them is even worse. But offering to pay him to fix the pipe he broke, and he still doesn't show, well, I'll let the public decide. It's my opinion that the customer should beware. One reviewer stated they lost their home over this company!

How can I rate NEGATIVE 1 million and 1? Absolutely WORST PLUMBER EVER!!!! Beyond bad customer service NOT friendly or helpful IN ANYWAY. Truly did not appreciate my business, could have cared less. And, this was all over phone BECAUSE AFTER SCHEDULING APPOINTMENT THEY NO CALLED/NO SHOWED and when I called to inquire I was HUNG UP on.

Edited.
Sometime later I did receive a call from Pat. He showed up pretty quickly and was in and out pretty quick. And did provide satisfactory service. Thankfully it worked out.

Great friendly people

Great plumbers! Beautiful work. Very dependable. I will always call them for my plumbing needs.

Your employees need to start paying attention to private tow-away zones in the Short North and Italian Village. Next time, the van will be towed.

Hesson made time to come check out our issue after hours. When they came to repair the leak, Chris was very professional, thorough, and found the most cost-effective solution for our issue. Highly recommend!

terrible communication and did not follow through with commitment.