Best Drain Repair in Columbus OH

Had a leak in my washer valve and needed it replaced. The technician came out and fixed it same day. Price was good. Unfortunately he accidentally punched through and through drywall in my laundry room and into the adjacent bathroom while fixing. This occurred over two weeks ago and the supervisor still has not even called to acknowledge the damage or arrange repairs. When I initially called to discuss the damage, I was told the supervisor would call me and I should expect a call the next day. I didn’t hear anything so I called back. This has been a recurring issue. I have called five times over the last two weeks, having been assured twice that I will receive a call back the same day to rectify the situation and still nothing. UPDATE: owner personally called me and arranged to have drywall patched and painted and reimbursed me for cost of original service. Not sure what happened with calling in and getting the run around about the repairs but I was very grateful to finally speak to someone and get it resolved. Bathroom looks great

He immediately accessed the problem (toilet backed up into tub) went to basement and opened the (elbow bend) part. Found plastic pop out piece from setting up toilet 2 yrs earlier, from another company. That was the best experience, cleaned bathroom, no nasty smell (still disinfected) and the price (drum roll) $106.00. I was impelled to give a tip!!
Cheapest plumber that does excellent work.
Have to give them 2 thumbs up!!!

I needed a plumber to fix my washer shut off. We had no water and it was 6:00pm. The only plumber I could find in my area that was still open for 24 hrs was Rotor Rooter. They sent a very fine young man to do the job. Beau went the extra mile to make sure we got the job done and could get our water turned on. Beau was awesome. I will definitely use this company again.

10/17/2019 edit: We were contacted by the customer service director and she apologized and made amends...including mentioning they were going to start the feedback loop and talk with their dispatch team and customer service representatives about handling delays in service. I appreciate them reaching back out to us and refunding our money--that's the best you can hope for given a very unfortunate and frustrating situation.We called the day before we wanted someone to come out. Verified we could get on the schedule as a non-emergency, and scheduled a time...great! After shifting schedules a bit to accommodate the appointment, the end of the 4 hour block passes us. No word from anyone. Call and verify someone is still coming out. The answer we get is yes, but they're swamped and can't put a timeline on it other than a 30 minutes call ahead...fair enough.Two more hours elapse. I call back. Still on the schedule and they tell me that I'm next and so we go get dinner. 8 pm rolls around and still nothing. No call or anything. I call back and am told technician is 20-25 min out...the dispatcher tried to call my number. I tell them I've had my phone on high volume and have been checking every 20 min for any misses calls.Finally someone comes. 4.5 hours after the initial appointment ended. Technician was super nice, but I wasn't even apologized to by the customer care person or management. We couldn't do dishes, couldn't give kids a bath, etx because we expected to have the drain fixed by bedtime and someone hadn't even been dispatched at 8.I will never deal with this company again because of how long we waited, with no explanation whatsoever or apologies. Had I known this would happen, I would have called someone else...but was afraid we wouldn't get someone here today. The only reason I give them a 2 is because the technician was so nice and friendly.

Service was great from my initial phone call to scheduling, and to getting the job done. Blair was great... kind, helpful, and very professional. Plumbing work from Baumann is first rate; these guys are skilled tradesmen and I truly appreciate their work!

Dave R. did a fantastic job. He was responsive, knowledgeable and able to fix our issue, on the spot!

The right technician, matters. Shout out to the wonderful guy that helped us out, David!

Basement floor drain was cleared. Quick. Professional. And affordable.

They did the job as I ordered.

Suggestion: They may spend some time to explain to the client. How the water tank works. It only 5 minutes. However, your company will give better image in client’s mind.

Horrible customer service. Called to get an estimate for a job. Joe Muetzel stopped out to my business and said he'd send me the estimate in a day or two. I've called and left messages. Never heard a thing back. It's been three weeks. If I ran my business like this, it wouldn't last long. Extremely disappointed.

Mr. Rooter was recommended by a good neighbor who also used their services. Tech was very professional and friendly. He not only cleared the drain, but also mad a minor repair to a drain pipe the previous house owner had incorrectly installed.

Initially had issues with service performed at my home in 2018, once I brought these issues up with the company owner, Matt, he took full ownership and responsibility for the issues at hand and apologized. He explained the situation and resolved the issues in a quick and efficient manner. For this reason I am changing my rating to 5 stars as I truly believe this company cares about its customers and would do anything possible to amend an unsatisfactory situation. I would gladly reach back out to them for future needs. Thank you again!

Thanks for coming to my rescue in the middle of the night! this was the 5th place i called before finding someone available. I would highly recommend their services.

Dale came out to assess a problem I was having with a hot water heater.

He went ahead and gave me several options that would fix the problem to ensure I could pick what best fit my budget.

After careful consideration, I decided to fully replace my hot water heater. Dale and the gentleman who came installed it all within the space of a few hours, cleaned up after themselves. The were friendly, arrived on time and did an excellent job. It's so great to have hot water again! I couldn't recommend them enough.

Never returned my call

They determined we had a clog in our downspout line, excavated it and replaced pipe. Super nice techs. We will call them back

I hired these people to remove a bathroom sink which had cracked and install the replacement sink. They came early, which was nice. And the new sink is in. But I would never hire them again. They left a mess - silicon all over my granite counter top, the new sink, even the handle on my storm door. The sink is not properly centered in the opening. And they chipped my granite counter top and didn't even have the courtesy to tell me. They rushed in and out of here and charged a lot of money.

Toilet backing up into my sink. Called for service on a Thursday and they came next day. Excellent service. Highly recommend this company.

Plumber came early, was very professional, friendly, and adept. Highly recommend!