Best Drain Repair in Cleveland OH

On 8/17/2020, we contacted H. Jack for our tankless water heater because it was leaking. We were told someone could come out that afternoon but they were clear there was a $135 diagnostic fee to determine the problem. The reason we called them is because when we purchased the home their sticker was on the unit and we felt, they would be best to handle the problem since either they installed it or serviced it prior to our living here. Surely, they would have great details about the items they installed or serviced.

I want to inform you that my husband has high intelligence in the areas of mechanicals as he is a mechanic (retired only personal projects now) and during his employment he was certified in plumbing, electrical and carpentry. But this is a tankless system that he is not familiar with how they work internally but he had done his research and had already replaced the pressure release valve and adjusted our water pressure prior to contacting H. Jack to get the professionals to correct the problem. Mind you the unit does not have a problem heating; just leaks.

Now our tankless system has a copper pipe extended beneath the pressure release valve and when it leaks, it leaks right to the floor. We don't know how long it was leaking because we have an Everstone basement floor that does not show water very well and it wasn't until we had a piece of cardboard near the floor of the unit that we discovered the leak. Our first question was knowing that these units leak from the pipe, why would H.Jack (since they either installed or service prior based on sticker) not have recommended not to leave this pipe open to drain right to the floor and made some sort of suggestion that would have diverted a potential problem such as this. The amount of water that drained is so much that it can not be captured in a bucket because it would overflow so my husband put a fitting at the end of the pipe and attached a water hose that is directed to our sump pump to drain the water there.

The technicians diagnostic was a follows: He never opened up the unit, did not touch it and he said, it could possibly need a cleaning. So that is where your $135 goes... on a possibility, not towards any service and this was said within in less than 5 minutes of being in our basement. I thought diagnostics meant evaluating and determining what was needed to correct the problem, not guessing?

OK, so the first thing he did was replaced the units' pressure release valve which did not resolve the problem (which my husband knew since he had already done this), so we had gone along with the cleaning since the unit had not been cleaned during our time in the home. So they send for another technician to assist in the cleaning. Apparently, the first technician had very little expertise in the units (yet he is diagnosing the problem) and the other technician must have been there to evaluate and determine the thoroughness of the cleaning, maybe he was the expert.

OK, pressure release valve replaced - check! Unit cleaned - check! They also did a water pressure test which came up to 140 psi and the valve they installed accepts 150 psi. Still leaking?????

$525.00 later, we still have a leaking tankless hot water system and apparently the diagnostics did not work. So much for experts. The next recommendation is to change the pressure valve to the Main to our house, that would be an additional $285.00. Well, no more. We told them to leave...We have been H(igh). Jacked out of enough money.

My husband feels they were going to push every option until it got to a point of wanting to replace the unit itself and that would have been thousands of dollars trying to fix an issue and then they would say, you need a new unit.

My recommendation is to find another company. But before they say they don't have a record of our service. Invoice #250245 ($135) & #250244 ($390). Cleaning = Vinegar and water and brushing.

I do not recommend.

Needed repair of leaking and blocked shower heads and repair or replacement of a sticking toilet handle. Scheduling of appointment was quick and easy. Response was prompt. Service was pleasant, courteous, and efficient. Could not ask for better service. I have come to expect fabulous service and quality from Smylie over the years.

Totally overpriced, scammers.

I have nothing but great things to say about Five Star. Kamran has been out to the house 3 times since we moved in two years ago. He came out yesterday and fixed a leaky/running toilet. All the work was explained and it was completed for less then the amount I was quoted! I would never use another plumber.

Overall great service. Quick, responsive and knowledgeable. Happy I called them.

I use K&S on all my projects always done right .

Dan did a great job. Very professional, honest, and respectful. He was a major help for us being new home owners. Any future plumbing or sewer issues we have we will be going back to 1st Choice Plumbing.

Bryan at WyattWorks Plumbing was very professional and knowledgeable. He was able to quickly explain the issue, provide options, and perform the repair. My family and I were pleased with the precautions taken by WyattWorks Plumbing to reduce health risks for both us and their staff.

Had a clogged main drain from house to septic. Tim was able to give me the estimate over the phone, contemplated a method that would save me a $100, and was here within an hour.

He had the drain cleared in about 30 minutes, very nice to talk with and willing to share his knowledge.

I did call rotor roter and wouldn't even give me a bugetary price. I rather give my money to a family owned business anyway.

Hight recommend :)

Awesome work and workers cleaned up everything very neatly......would highly recommend to a friend! We have tried to get them to come back 3 times now to explain the cleanout valve since 8 months ago and no one has showed up it's not very good customer service

I wish I could give 0 stars. I have a plumbing issue I needed resolved. The company told me on a Monday that they would be out Friday between 9:3-10:30 for repairs. Not only did they not show up but after calling for over two hours I was met with hostility and told that my appointment was never booked. I highly recommend going elsewhere for your plumbing needs, as this company is completely unreliable and unprofessional. Not to mention when they finally decided to return my call hours later, the first thing that was said to me was “I am calling so we don’t receive a negative review”. 0/10.

Did a great job on our ancient plumbing during a bathroom remodel. Knows his stuff.

Today is a Saturday and the weather is awful (blizzard) and we had an emergency with our sink at our shop, water everywhere! Independence Plumbing responded so fast like always. They are always so helpful, I have never had a bad experience with them and their work is always done right the first time. Thank you so much Steve and Lindsey for being so awesome! We will continue to call them anytime we have any issues in our shop.

Had a major leak in the main water valve. Was able to work me in before the afternoon. Work was done professionally and quickly. Will use their services again.