Invisible Excavations Plumbing & Drains

I called them Monday to check on my hot water tank that wasn’t heating the water anymore , they sent someone the same day, no complaints on this part…Here’s what the technician wrote on the invoice #11788 :
“Diagnose water heater 50 gal power vent out of warranty ( we’ll anyone could notice that after the sticker)..
Not operating properly, recommend replacement (on what base? was it leaking,what kind of issue he noticed, I think this was only based on the tank being out of warranty)…See proposal (approx $3400😳)…For all this they charged me $169 plus $89 for the service fee,a total of $258…Okay I said let me think about it and I’ll let you know since the $258 would go towards the new tank they kind of force you to use them…Called them back to confirm that I’ll use them but they didn’t called me back until the next day. In the meantime in the evening I plugged in the water tank myself (the technician unplugged it), restarted the hot water tank and SURPRISE! We have hot water ever since…So I don’t really understand the $169 charge (for what was I charged)…I get the service fee but this NO…The only reason I called them was that their number was on the water tankCalled them twice, talked to a lady , she said that the manager will call me back…They never did…Two days already…Unprofessional…Would not recommended to anyone for this kind of job!

Invisible Excavating gives great customer service. They were quick, efficient, and helpful with questions that I had. What a great team! They responded immediately to my call to repair an underground, back left downspout, broken, drain pipe that was discovered recently by a different plumbing company that did not do excavating. We agreed on a work date after Christmas, and they came out a week later, two days after Christmas, and began work. Steve was very thorough in explaining the process and cost. He showed me the break, again, through a camera. Steve, Kevin, Matt, Jeremy, Justin, and John did a beautiful, neat, timely job. It was also cold and raining on and off! These men are not afraid to work hard! There was mud in the area so no heavy equipment could be driven back there. They dug the trench by hand and wheel-barreled the dirt down to the truck in the street, and also wheel-barreled the stone one at a time back to the trench. Kevin M. worked incredibly hard hand-digging the most perfect trench. Everyone worked hard. They pulled out the broken pipe, showed me the hole, and replaced a Y and the whole pipe. Unfortunately, I had recently had a new, smaller, cement patio installed and the crew found the break just under that area. Darn! But they very carefully jack-hammered one block to get to the pipe. When the repair was completed, they were very neat with putting back dirt and stone. They were protective of my house foundation and siding. My cement company came out and they collaborated with the crew on the prep with stone for new cement. I 100% recommend Invisible Excavating.

Incredibly professional. Timely. There was an issue and the manager came with his son that same night to fix the problem. What couldn't be fixed that night was done well enough to last for the rest of the night and was fixed first thing the next morning. Ike was great. Everyone from start to finish was wonderful as well. Would definitely recommend.

Honest, kind. Highly recommended to anyone.

I had a crushed in sewer line with roots, the guys came out dung down over nine foot ,and replaced the line ,when finished , cleaned up yard , did a great job.

I was not told about an $85 service call fee to obtain a quote regarding interior waterproofing. They wanted $17845 for an interior system. I went with a well known long time competitor for $7000. Total rip off in my opinion. I’ll never call them again.

Cleveland is a much better place with this team at your disposal. Great service and good expertise. Many generations of knowledge built inside the leaders of this bunch. Almost all plumbers that I have met do not want to fix the real source of the problem when it is “hidden”. These folks give you the facts by seeing/showing you the issues using the latest technology, offer solutions to consider so I could make an informed decision with no surprise outcome. Being a homeowner for over 40 years, I have finally found a great group that really provides service. Investing in them will pay you dividends when you sell !!! Go for it.

Would recommend Invisible Excavations. They can handle small jobs like jetting a line and camera. But if your job gets bigger they can find the specific area to dig and repair a collapsed pipe. In case your job is still bigger, they can line pipes with a liner complete with warranty. Ally is great about communicating. I would recommend.

Very helpful

This was the best customer service i’ve ever had. The Tech quickly assess the problem made recommendations and unclog the toilet so me and my family could flush it. Also they were here within an hour. Highly highly recommend.

Awesome work and workers cleaned up everything very neatly......would highly recommend to a friend! We have tried to get them to come back 3 times now to explain the cleanout valve since 8 months ago and no one has showed up it's not very good customer service

Great company to do business with. Explain everything about the company and its services on phone before doing the job. And then the guys came out, and done a great job. Need a plumbing company. Believe me there a big difference in the one you use. 1st one I called said 32 ft with camera dig replace $$$$ Pressure no diagram or writen estimate. 2nd company 38 ft pass curb city job free.
Use Invisible Excavations they work for the customer.

The commercial states $79 for camera inspection for sewer line. Then when you call you are told there would be a $89 service call in addition they say in the commercial don't get rootered. They are the ones advertising fraudulent sales tactics. Do not trust a company that lies to you before even meeting you. Very shady!!!!

I can not believe this commercial is still on I just saw it again. I wish I had the money to take them to court for taking advantage of people that are going thru a very painful time. Basement flooding not only is very expensive to deal with but it is the history of family photos that is the most heartbreaking. They are gone forever 😢

Review on behalf of Yvonne Chickeno - Salvodor's plumbing work was exceptional, professional, quick and neat. More leaks occurred than expected and he corrected all. Would recommend him and company to anyone

They did a great job

i hired invisible excavations to jet out my daughters down spout lines in University Heights, they came out charged me $900.00 and left, no follow up! i called days later and asked if everything was clear , ( i had a concrete guy waiting to pour patio & sidewalk) first response was , yes pour the concrete! then i received a phone call from them saying, hold off there is a problem with one of the lines!
that's the last that i have heard from them! i have made 3 calls back, and no return follow ups from them! as of today (4-24-2020), the concrete is on hold!
i am looking for a contractor to come & get the job done!

Joe and Sal were great to work with. True to the company’s name invisible, they took every precaution to ensure the work was completed with minimal effect to our home and property.

Called out to inspect drain in walk out basement doorway to see why it was overflowing into basement. Inspected using previously installed clean-out and through walkout drain. Told me pipes were mostly clear but they couldn’t jet due to previously installed corrugated tubing. Also told me drain pipe was different than gutter downspout piping. I told them previous plumber said all pipes ran together but they said I was wrong and the previous plumber was a “hack”. I just ran water through open gutter pipe and observed water moving in drain pipe. They are all one system.
Professional in the beginning, but quickly turned arrogant when questioned about job.

Called for storm drain cleaning services. Spoke with Mike. He quoted me $1300 since i was 50 miles from their location. Agreed on service for the following Tuesday. Nobody showed up or called.

Extremely happy with all the work Invisible Excavation did for me. They performed the entire scope of work in a timely manner and did an outstanding job. They were able to diagnose and solve a problem that many others overlooked. I highly recommend Invisible Excavation - timely, professional, and economical, everything you want in a contractor/company.

I am VERY HAPPY with the work Invisible Excavation has done! If you want someone to get the job done right the first time and never have to worry about it, these are the guys. Look no further. Going with anyone else will literally be like flushing money down the toilet. All of us that have had sewer line trouble know that that is way too easy to do if you pick the wrong folks. These guys are the RIGHT ones. And they are certified by the city of New Philadelphia as well as state certified.

We purchased a house in April 2018 and had the basement flood four times up until October 2018. Invisible Excavations came out and determined our gutter drains were clear and that it was likely a failure of the foundation footers. They scheduled men and equipment within one week and found that the footer drains had been improperly installed when the house was built. With very minimal damage to the lawn, they dug out the entire south side of our house, removed the old drains and both window-well cleanouts, replaced the footer at the proper height and angle, waterproofed that entire wall, removed a huge root that was guaranteed to cause big issues and installed new window wells and cleanouts. All in two days flat. We've had 10+ straight days of rain and the basement is bone dry, probably for the first time since the original build in 1979. I would DEFINETLY recommend this Company for any inside or outside work you may need, very straightforward, fairly priced (their work cost us less than a third of any other solution) and the family that owns the Co. has a stellar reputation in NE Ohio. Thanks MUCH folks!

There's a lot of plumbing businesses out but this place makes you feel comfortable and confident in their work and advice.

Excellent crew, evey one did a great job in a timely manner, in miserable conditons . Thanks

Never got an email response back???

Great work. The guys did a great job and were very helpful explaining everything. I would definitely recommend for any sewer repair needs.