Best Emergency Repair Services in Chesapeake VA

Very fast and efficient service, I will definitely use them again.

The absolute worse!!! The technicians are rude and unprofessional. They serviced my condo community and were shouting obscenities and threatening to leave the residents without water because we asked questions. They promised our main line water leak would be repaired in a day and 5 days later it is not repaired. I wouldn't hire or trust them to repair anything!!!! These positive ratings must be posted by their family members and friends because there is absolutely nothing positive about this company by any means!!! They deserve zero stars!!!

They wanted to charge $850+ to drop a pump in and drain a septic tank. Not what I consider a fair price although I’m sure he would have been happy had I paid that amount.

Aiden arrived on time and introduced himself. He was very professional. He performed a very complete tune up, and he answered all my questions. I was very pleased with his work. I will definitely use Michel & Sons again, and I will recommend them to my friends.

I have been using ALL DAY PLUMBING for all my plumbing needs. Raymond is an excellent plumber. He is very knowledgeable about plumbing. He cleans up after the job is done. Raymond gives WORLD CLASS SERVICE. Raymond has put two new toilets in my bathrooms and new sink fixtures

It's fixed so that's what's important right? I never knew when they were coming except for once when I received a text. I'm still waiting on them to tell me what caused the damage to my pipe so I can inform insurance. They had to fill in part of my walkway with concrete after they cut a portion out to repair the pipe and the concrete looks like part of it sunk in on one side and they left my hose on, which wouldn't be a big deal if I wasn't already about to have a huge water bill for having a water leak. Oh and they never told me when it was fixed and I could use my water. I had to call them for updates. They're very nice though, just lacking some communication.

Fantastic and responsive plumbing company!!! Will use again.

Our service technician, Valencia, called in advance, was timely, and was thorough as she explained the problem. She then was patient as she instructed us on how to use some of the NEST features. Friendly and professional.

Chance was very professional and very knowledgeable! Was very thankful for his services and understanding, he walked me through the entire process in which he completed and he was very personable! Thanks Chance & Roto-Rooter Plumbers!!!!

My plumbing issues started when I was notified by the city that I had a leak. Called my insurance company and Mr. Rooter came out, identified the problem and fixed it (water line leak) in just a few hours.
A few months later, I started having drainage problems. Unfortunately, I chose a different company this time since this issue would be an out of pocket cost and not covered by insurance. They identified the problem and attempted to fix it, but FAILED miserably. I ended up disputing the charge with them after they broke several things in my home and the overall work done by the plumbers and technicians was incomplete! A four day job turned into a little over 2 weeks from start to finish for them to complete, but the job was done....or so I thought. I STILL continued to have drainage problems even after calling them back out to my home several times.
After the 4th call, I decided to call Mr. Rooter for a second opinion, which I'm glad I did. They identified the issue that the first company misdiagnosed. The first company was close, but it turned out to be way more extensive.
Adem, was very helpful explaining everything (old cast iron pipes that needed to be replaced). He definitely had alot of patience with me, because I know I asked the same questions about 50 times, but he answered them the same way every time and didn't seem to mind. Once I understood everything that needed to be done, I signed the contract to get the work done. The team (Sam and Travis) they sent for the job was very polite and professional the entire time they were in my home and didn't mind answering any of my questions. They were in and out in the time they said they would be and did a good job cleaning up after themselves once they finished. All drainage issues were resolved! THEN, this week I noticed my yard was extremely soggy, so I called Adem back out to take a look at my concerns. They scheduled a leak detection, which to my surprise, they ended up footing the bill for! Adem also let me know if the issue was something they did, they would take full responsibility. Turns out, I have another leak under the concrete they had already removed and replaced and Mr. Rooter is sticking to their word and addressing the issue. Unfortunately, they'll have to dig up the concrete slab they recently poured, but at least it's going to be fixed. This entire process has been a little uncomfortable for my family, but we survived the inconvenience. I'm just grateful for an honest company that came out and did what they said they would do and not have me wasting my time and money.
I have been recommending Mr. Rooter to everyone! I'm definitely pleased with them, starting with the customer service rep (Toni was very responsive to all my calls and working with me on schedule availability) to the Technicians. I hope I won't need them again in the near future, but as long as I'm a homeowner, I will have them on speed dial!

Good work and reasonable rates

We just purchased a home and lucky us there was some back up in the hall tub. I called or tried to find several plumbers and no response. Shawn called me back quickly, and he was very straightforward in his cost as well as the possibility it may be more than one issue. He came to the home and was professional and kind, and ended up clearing the pipes and cleaning up from the back up that happened before he came. Definitely using again!

We recently called Russell's because our HxThermostat had stopped responding via WiFi. We tried everything, but could not get it to work. Russell's set up the appointment (which included our one-year system check-up), and gave us a two-hour window with a promise the technician would call 20 minutes prior. Right on time, Jacob K arrived (in fact, Russell's sent a Google Maps link prior to Jacob's arrival so we could see exactly where he was!!!) and proceeded to work diligently to correct the problem. He spent a good deal of time on the phone with a tech rep until he was able to diagnose and get the thermostat up and running properly. (Note: The problem was with our iPhone link to the WiFi, not the thermostat itself!!!) He also was thorough and purposeful in his checkup of our HVAC system which was installed last year. Overall, we recommend Russell's highly....from the sales person to the installers to all of the tech reps (especially Jacob!)...everyone is professional, well-trained, and so pleasant to deal with when a problem arises. We're so glad we bought from Russell's!

Amazing company, showed up for emergency call and had us back up and running in a few hours. Highly recommend!

Great business and professional service. Reasonable, effective, and responsive in a timely way.

I have known and dealt with Dave for ALL my plumbing needs for over 10 years now and cannot imagine using anyone else. He is honest, does exceptional work, and his pricing is always fair for the services rendered. And on top of that, he's just a really good guy!