Wright-Way Plumbing LLC

I purchased a home and during my home inspection report the jet bathtub would not turn on which was noted on the home inspection report. As part of the home inspection repairs, Wright Way plumbing was contracted by the seller and on the repair invoice Wright Way plumbing reported that it fixed a loose connection to the jet tub. When I took ownership of the home, the jet tub would not turn on. I called Wright Way plumbing and asked if they could come out and fix the problem that the jet tub wasn't turning on. During the call, I verified that I would not be responsible for the work to remedy the issue (since they had already been paid to fix it) and I was assured that this was going to be the case. When the techs arrived, they were able to turn the jet tub on several times after resetting the GFCI before it again tripped the GFCI. After googling some information on their tablet, the techs pried off the jet tub control panel and concluded that it was a faulty piece and needed to be replaced and that I would have to be charged for the part and labor to replace it once it came in. Separately, during this visit, one of the technicians broke my bathroom pocket door by removing it from its track as he was working on the tub electrical panel. I spoke to John Wright (the owner) that I did not believe I was responsible for the cost of the tub repairs since his company did work on the tub for the same issue for the home inspection. John offered crediting some labor costs towards replacing the control panel but still wanted to charge me for the part and any other labor greater than the original work. Also, John wanted me to take the issue with my realtor who agreed with me that Wright Way plumbing should remedy the problem and after several phone missed attempts between each other, I called John today to get a resolution and plan to move forward with the jet tub and pocket door. Right away, John became unprofessional describing me as a monkey with his hand in a cookie jarand refused to fix the door or fix the original jet tub problem. I terminated the phone call and will move on from this experience. I rarely, if ever, post negative reviews, but this is a case that needs to be communicated to all consumers. I will have to find someone else to actually fix the jet tub and my bathroom door.

I’ve used them twice and each time there repairs were less than expected and the job was done correctly

They do a great job with excellent results. I recommend them!

These folks were on time and did everything to my satisfaction. They helped me make informed decisions about some outdoor water fixtures and repaired numerous things in my house.

Plumbing

Simply the best professional plumbing company around. Honest, integrity, trustworthy, and superior service. Mike and John are amazing. Savannah is the best scheduler and office aficionado. Thank you Mike, John, and Team!

This is the first time we used Wright Way Plumbing. We needed a cleanout installed, and were frustrated after calling another plumbing company for over 6 weeks to get a quote. We called Wright Way plumbing and they visited within 2 days of my first call, gave a quote that same day, and we were on the schedule within about 2 weeks- working around Christmas/New Years. William and Dominique did an amazing job. They dug out the flowerbed and carefully removed/put back our plants. They took photos of their work, before burying it and sent to us. We saved hundreds of dollars going with Wright Way, and they were prompt and professional.

After reading the other review I had to add my experience with Wright Way Plumbing. My husband and I have had John and his company do several jobs for us and have had a great overall experience in customer service, consultation, actual job getting accomplished in a clean and timely manner. Prices are compariable to other companies but the customer service we received from Wright Way far exceeded others that we called. We will always call John when we need plumbing services,Deborah and Christopher Lutz

Good work

In 23 years of business, I have never responded to a negative review or met such an unreasonable person as Mora. I am making an exception now.
Responding to Adrian Mora, he is a very sad and dishonest person. This is not the result of Wright-Way Plumbing. He has never been our customer, nor has he ever paid us, or hired us to do work at his home. We performed work for the prior homeowner, who is a long standing customer of ours, for over 10 years. He hired us to fix the jetted tub, we did, and he paid us. Mora, agreed and signed off before moving into the house, that all repairs were completed and everything working. He lived in the house for some time and decided to call us to fix an electrical issue with his tub, and wanted it done free. He was told we are not responsible for the electrical problem, his realtor told him the same thing and he threatened to write bad reviews and contact BBB. He also decided that several other issues needed to be fixed that were not our responsibility. After being patient with him and explaining over and over again, we were not responsible for the electrical work, he seemed unable to understand this and kept adding additional work he wanted for free, so I told him he was like a monkey with his hand in the cookie jar, who could not pull it out.
Mora also made unreasonable demands, and threatened to sue his realtor and others involved in the sale of his home, prior to the closing of the sale, so we were advised by the other parties involved, not to do work for him for any amount of money. I recommend no one do work for him, due to his apparant mental imbalance and assumption that he should not pay for services.
Mora is a local Doctor in Norfolk and considers himself above others. His review on Wright-Way Plumbing is not to be trusted

Fantastic and responsive plumbing company!!! Will use again.

I have been a customer of Wright-Way plumbing for over 20 years. They have always been professional and fairly priced. I always recommend them to my friends and neighbors.

I never leave reviews but this one is necessary. I’ve had several really great experiences using Wright-Way Plumbing. From a bathroom renovation to a significant leak in a pipe to my furnace. They are on time to early, professional, and do a great job! Also, Cudos to Mike! He always takes his shoes off (even though he doesn’t have to) and makes sure I know what he did, why, and what to do in case of an emergency. All of this at a fair price!

Ask savana about the puppy when you go in. Super cute. They do good work too.

First Class service. Accompanied by knowledgeable techs. No reason to call anywhere else!!! 6 star company!