Description
When you need an emergency plumber near me in Portsmouth VA or a drain cleaner, call Roto-Rooter Plumbing & Water Cleanup. Your fast & reliable plumber can fix any plumbing problem, including sump pumps, toilet repair, faucet repair, faucet replacement, garbage disposals, water heaters, bathtubs, showers, and outside faucets. Roto-Rooter is best known for drain cleaning & sewer cleaning. We fix drain clogs, clogged toilets or sinks, blockage of main sewer lines, slow draining shower and bathtub drains, sewer lines and leaking or burst pipes. We also specialize in water damage restoration & water cleanup services. We can fix and clean up your flooded basement too. Roto-Rooter is a 24-hour plumber near you and provides emergency service.
SERVICES
Faucet installation, Faucet repair, Plumbing leak detection, Plumbing pipe repair, Shower installation, Toilet installation, Toilet repair, Water heater installation, Drain cleaning, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Sewer repair, Shower repair, Water heater repair, Video camera line inspection, Sink repair & installation services, Sump pump services, Pipe restoration, Frozen/burst pipe repair, Backflow services, Unclog Drain, Drain Snake, Drainage services, Plumbing, Sewage cleanup, Water damage-related cleanup & repair, Water damage-related mold removal,
Reviews
Christopher Giglio
a year ago
The gentlemen assessed and planned what needed to happen 1st, 2nd ,3rd and etc. The men were very knowledgeable and showed patience when answering all of our questions. I would recommend you to anyone and I will call again when I need your services.
Jessica Malone
5 months ago
Mike was great! Thoroughly checked my shower pan and made sure there were no issues or leaks!
Mike V was excellent was quick and efficient Thanks
Tim Cahill-Sellers
a year ago
Chase was great!
Mackenzie McLaughlin
a year ago
ShaKeira Paschal
a year ago
Mike V was awesome he took his time to find the issue. He was patient and kept me informed every step of the way. Thank you Mike V
Gavin was very courteous and professional!
Gaven did an awesome job. They were very professional and explained everything very well. Will use this service again in the future
Sander was very friendly and professional! He explained and answered all of our questions. We felt very confident in his service.
Representative Garnet came on time and was very professional but mostly knowledgeable about the job that needed to be completed. Without hesitation he offered to do the job same day and completed the job in a timely manner. I will definitely use Roto Rooter again and request Garnet.
Heather Heise-Reeves
10 months ago
Corey was very responsive to questions and answered them in details. He was kind and professional during the evaluation, explaining the pricing and procedures.
Zachary Lobb
8 months ago
Mike V and his partner (I'm bad at remembering names) worked til 6pm on a Saturday to make sure i had a working hot water heater after taking my old one away. Kept me updated on every major step along the way. Even gave me tips on how to make sure the one they installed lasts as long as possible. 10/10 would recommend to a friend.
geneson bautista
a year ago
I had Emanuel (Manny) come out to check out a possible leak and replaced my water spigot outside. He was very professional and upfront with everything including the price before any work was done. Also, he showed me his work that he did after he was done and how I can do it/replace it myself if it happens again. I am very pleased with Manny's work and would recommend Roto Rooters to anyone else requiring plumbing repair.
Jordan McLaughlin
a year ago
Silver Surfer
5 months ago
The plumber was professional 100%. Will always recommend!
Lindsay Walters
a year ago
Tom Wunderlich
a week ago
Andrew did an excellent job in diagnosis and was diligent in completing repairs.
Patricia Jones
a year ago
Maria Chamberlin
a year ago
Jaime Dennison
a year ago
Although they weren’t able to provide the service I needed, the gentleman was professional and knowledgeable about my issue.
Ronald Wallace
a year ago
John was absolutely amazing! He was knowledgeable, friendly, and walked me through every step of the way.
Montana Hoffmann
7 months ago
We had a valve on our hot water heater that was stripped and stuck in the off position. Mike came quickly with all of the correct tools and parts. He replaced the valve with a better version that would last us a long time! He and his partner were thorough in explaining what was wrong and what would be done to fix it. They left a contact number just in case I had questions about any future issues. 10/10 would highly recommend.
Lindsey Wreggelsworth
11 months ago
Sebastian Coats
a year ago
Mike V. was very professional and straight to business. He was very knowledgeable about any of the situations ! I’d recommend him for any of my friend to receive business from !
Groome’s Brick Repair
a year ago
Sander was great ! Very helpful
Guy named Mike V. helped with my outdoor spigot and did a great job. I have a 1050s home and my pipe was leaking. This dedicated man came to my house late evening in the dark and did an amazing job. Professional and knowledgeable at his job. He gave me helpful tips on some other things in the house and I really appreciated that. I feel like anyone else would give short answers just to leave because it was so late. I will never use any other service provider than Roto-Rooter!
Joshua Seagrave
2 weeks ago
Responded within two hours and had my clog cleared in 10 minutes! Very personable and knowledgeable. Great value and a $100 discount for military! Six-month warranty and a supervisor performs a follow-on inspection. I highly recommend them, after you call the city to make sure it isn't a problem on their end!
Paula Smith
11 months ago
Stone House Preschool
a year ago
Jonathan was amazing. His customer service was top notch and he was very knowledgeable. Thank you.
amanda bodamer
4 months ago
They are amazing very professional, they got the job done quickly and with minimal cleanup for us
Mike V did a wonderful job I was very pleased
Gavin was absolutely amazing!
Cheryl Bartlett
a year ago
Manny and Mike were professional and took time to explain what they needed to do and made sure I did not have any questions. Very patient.
Socialist Batman
a year ago
Mike & Darren gave us an amazing service! Had a great sense of humor while being precise about doing his job. Great professionalism and will definitely contact again when needed!
Virginia Buskee
7 months ago
Terry was real professional and took care of all of our needs.
Chevon Franklin
10 months ago
Manny and Ben B. Was fantastic and did a really good job the plumbing looks great, very nice gentleman,and was very informant on what they do no complaints here I was very satisfied with the job and the plumbing looks great thanks so much U2 for coming out and doing a really good job.😀
Robert Frazier
11 months ago
Ashley Mcguirk
7 months ago
Gavin came out and did an amazing job. He was very professional and was determined to get the job done. We live in an apartment and didn’t want to leave us without a toilet. If I could give him 10 stars I would. Amazing!
Bradley Grennan
a year ago
Mike V was very helpful and professional
Becki Thompson
a year ago
Kenyetta Fulton
a year ago
Tech was professional and finished in timely manner
Fantastic! From time off call to fixed/ installed toilets was 4 hours! Very professional, would recommend.
keisha painter
a year ago
Technician was very professional and knowledgeable. Explained everything that was going on to me and walked me step by step through everything he was doing. AMAZING service.
Outstanding work by Mr. Green
Rachel Sutherland
a year ago
Mike V. came out to fix my water heater and was very knowledgeable about my issue. He fixed the problem in a quick and courteous manner. Highly recommend!!
Danielle Vaughan
a year ago
Mike V, was very professional and and time effective was able to fix what was needed and more .
S Daniels - Logan
a year ago
Mike V was early, explained everything very well and professional.
David Satchell
7 months ago
Kevin Gilbert
9 months ago
Tech did a great job!
Sallie Taliaferro
7 months ago
Terry was outstanding
Calvin Loebrich
a year ago
Chase was super knowledgeable and friendly. Would definitely use his services again in the future!
michael porter
a year ago
Perry came out and was very professional and advised us what the problem was we were very happy with the service. Will definitely use this company in the future
Ricardo Audain
7 months ago
My technician Gavin was on time, polite and very professional. He gave high quality service and peace of mind. My issue was resolved He was able to fix in a timely manner leaving my entire family at ease.
Great job and excellent service!!!
Kenneth Graham
10 months ago
Called out Roto-Rooter for somewhat of an emergency fix before the Thanksgiving holiday and they showed up and fixed the problem, sticking it out upwards to 10:00 pm.
Cad Castleberry
10 months ago
Great experience. Very nice and knowledgeable.
James Maurmeier
3 weeks ago
Keenan was awesome. Solid work
MakeUp EXPRESS (MAKEUP1ST)
11 months ago
andrew Applewhite
a year ago
Technician was very friendly and professional, explained everything upon arrival and went straight into performing the job, very good demeanor and very responsive to any question or concern
Ruslan Kopunek
4 months ago
Danielle Shaffer
a year ago
Jonathan was fantastic! Fast, clean, helpful, and even educated me on some ways to prevent future. 10/10 would recommend!!!
Anmar Al-Abolidi
a year ago
The guy that came out was such great help, I would recommend using this company 5/5
Mark Sabater
3 months ago
Bryan was quick and very professional.
Chase did an AMAZING job!!!The issue in my home was very complex, contacted Roto Rooter & Chase got the job done, & quickly. I recommend this company for ANY of your plumbing needs!!
Thank you so much
Roto-Rooter Technician Gavin C. demonstrated very detailed knowledge and expertise in diagnosing and providing repair advice and services. He performed his duties in an exemplary manner. From start to finish Gavin provided very detail information throughout the repair process and addressed the possible future needs of the homeowner. Gavin successfully resolved our immediate issue. Thanks for your professionalism and an excellent customer experience.
Demetrius Turner
a year ago
Michael Murchison
a year ago
Shalva Banefesh
a year ago
Bryan was extremely professional and knowledgeable.
Mike V. was very professional and thorough. Hemade sure that everything was working properly before he left.
Patricia Pattersondunn
a year ago
The service was excellent, friendly and very informative, answer all the question that was ask with assurance and I love this. Excellent service will call the company and ask for Johnathon.
Carter Green
6 months ago
Mike V and Cole (and Darren) were awesome to work with. They were timely and very professional. The service was quick and clean. Roto- Rooter answered the call for immediate assistance where 6 other companies failed! We will only be calling Roto-Rooter from now on.
Christy Amor
11 months ago
Prompt and professional. Definitely recommend Mike V for any plumbing service.
Mike V. was very professional and helpful!
The Rut House
6 months ago
Chase came early and did a great job. He finished installing the water heater 30 minutes earlier than he estimated.
Khali is absolutely amazing! He finds a solution every time. Very professional and always gets the job down!
I little pricey. But very professional work that got done right.
Shantelle Jones
a year ago
excellent work. solved in seconds
The Roto-Rooter Team (Derek, Dan, and Rosco) did an excellent job in repairing the drain pipe from the house to the septic system. They were on time, professional, courteous, knowledgeable, and kept us informed of exactly what they were doing. The team was also very careful to do minimum disruption to the landscaping and cleaned up everything when the job was completed. We will not hesitate to call Roto-Rooter the next time we need plumbing services.WELL DONE!
Krystalyn Reynolds
a year ago
Was present during a time he was taking care of a plumping problem for a family member. He was very friendly and helpful. Also seemed very knowledgeable in his job :)
Chase was amazing. He was able to explain so much about my plumbing and was extremely kind when I was struggling to understand the differences between things. I appreciated all his help this morning, he made a bad start into an awesome experience.
Lost a ring. We were able to locate it but not retrieve it. Service and response was excellent and fast given the day and time of unfortunate events. I do recommend roto rooter for service of drains and plumbing
howard apgar
11 months ago
Sander was awesome and extremely quick. He Definitely needs a raise
Tayla Martin
10 months ago
Matt Melvin
11 months ago
Mike was great and got us taken care of. Thanks
Lorraine Thornhill
9 months ago
Michael Vetter
a year ago
Fast, efficient, and most importantly polite. Would definitely use them again
Frank Chancey Jr.
8 months ago
Great job
One company came out twice, the issue became worse. Called Roto-Rooter and I haven’t had any issues as of yet. They even used a camera and let me know what information to relay back to the property management
Gloria Shackley
7 months ago
Mike V was very professional and did a great job. He explained everything to make sure that my tenant and I understood everything he was doing.I felt one of the prices I was changed was excessive for what was done and Mike did his best to esure me that it was worth with. I still do not agree but he went out of his way to make sure I was satisfied with the jobs he completed.Thanks Mike V for a job well done!
Edrie Kellam
6 months ago
Patricia Valore
7 months ago
Service is fabulous. Prices are outrageous.
Nathanael Young
a year ago
Overall I'm super satisfied with my service today from the plumber named Perry. He was incredibly knowledgeable and frank in regards to my situation. At no point was he pushy or seemed like he was trying to make a quick buck off of me. I truly appreciate his work efficiency and will definitely be using his services again should the need arise in the future.
On a Friday afternoon our sewer ejector pump was backing uo and flooding our basement. I knew we needed to replace our sewer ejector pump eventually so I had already had purchased a new one but was not able to install with my regular plumber on short notice. I called rotor rooter and asked if they would install it for us and they said yes so we were charged labor only and also saved $100 with the senior discount.. They were here within the hour! The technician Khali was very knnowledgeable and informed. He even cleaned the old pump out to dispose of it as well as the pump basin which probably had not been down in 15 years. Would definitely use them again.
Tyrone M Dawson
a year ago
Emmanuel Booth was the plumbing technician who fixed the water pipe leak under the house and did an admirable job. His efficient and skilled quality performance should be used as a training video for corporate America in how business performance should be done today and, in the future. This review is being written 8 hours after completion of the job, as I am cynical about the quality of work from today's performance contractors, I will be closely monitoring the tasked performed in the future. The work was performed from what I can tell so far with the utmost of quality. I'm proud to tell others what was done, who performed it, and the company that sent the technician. Emmanuel was a happy relief for me because he explained what he was going to do, while he does it, which most performance contractors rarely do these days, most consumers have to ask questions which agitates the contractors, and most times causes negative results in workmanship. I am so far very pleased with the completed job and superb workmanship. I could write a book on Emmanuel based on a very positive personal first impression which is hard but pleasing these days for me. If and when I call Roto-Rooter for service again I would like to request Emmanuel Booth as my residential service plumber technician or someone comparable but preferably Emmanuel. Like I stated earlier I will be closely monitoring the completed plumbing repair and of course me being very mechanically inclined, but plumbing repair is not a specialty that I dwell in but have some knowledge of, that is why I knew who to call to fix my problem that I could not but, if there is a problem with the repair I will know before calling Emmanuel or Roto-Rooter what the problem is and researched the solution and expecting not a lot of excuses for the problem. I live by the motto, a good lawyer never ask a question of a person that he doesn't already know the answer to. Thank you, Roto-Rooter and my leaking pipe for the opportunity to meet a potential friend and efficient plumbing repair technician. To all reading this review, this technician is great but of course all plumbing problems are not the same nor is the environment in which they occur, but if you read this entire review then you know I am partial because I have seen and not telling what I speculate. Again, Thank you Emmauel and Roto-Rooter.
Tyra Hazelhoff-Mitchell
a year ago
Mike V was very informative and helped us late in the evening to fix our clogged sewer. We have a 1.5 bth house, so we really needed to get it fixed so our kids could take their bath’s. Very helpful!
Michael Bird
5 months ago
Absolutely amazing job. Requesting for every job!
debbie mueller
5 months ago
The technicians were terrific. They explained everything and were so kind. They fixed the problem but the best part was customer service. Thanks
norkita mcdonald
a year ago
Mike V was ontime and professional! He accessed the situation and got right to work. He was a pleasure to work with on my issue! Great job Mike!
Emanuel was on time and very knowledgeable. He helped us understand something we knew absolutely nothing about and was able to fix the problem in no time at all. Cleaned up after himself and was very respectful or our home! Quick, and efficient!
Sharon Watson
9 months ago
I still need carpet replaced/cleaned.
James Massengill
7 months ago
Gavin was very professional and was on time. We really appreciated what he did!
The home warranty company sent 4 different plumbing companies to my home, and they could not fix the problem. I took matters into my own hands and decided not to deal with the home warranty anymore, so I called Roto-Rooter. Mr. Garnet arrived within 1-hour of my call. He took the time to listen to what I was experiencing and assured me he could fix the issue. Mr. Garnet was very professional and explained everything for me to understand. Not only did he resolve the problem, but he also cleaned up the area so that no one could tell he was ever there. Words can't express how grateful I am for the outstanding services provided by Mr. Garnet. He deserves more than 5 stars. Thank you!
Benjamin Bowers
8 months ago
Ben did a fantastic job, he arrived earlier than anticipated and was very professional. Definitely would recommend again.
Tom Chapman
10 months ago
Jeff Chistolini
2 months ago
Mike V was great! Polite. Explained things well. Highly recommend.
jordan Makrush
a week ago
Ronald Dennison
a year ago
Perry was great, very responsive and professional.
Mike V was very professional and knowledgeable.
Jeffrey Greene
9 months ago
Tashira Harris
a year ago
Jennifer Duncan
7 months ago
Katarina Rachiele
a year ago
Patricia Wright
a year ago
Billy Harrell
10 months ago
Great service, called on a Sunday, got someone out within a couple hours. Thank you.
Mike was right on time and very professional. He was very helpful, communicative, and friendly. Definitely would recommend roto-rooter based on this interaction. I will call them for any future plumbing needs.
Rebecca Spooner
a year ago
Unclogged kitchen sink that was backing up with water. Technician (Sander) did great job completing the work! Thank you for getting this done effectively, without residual leaks and allowing us to start using kitchen again.
Christine Peterson
7 months ago
sandra fitzgerald
a year ago
Keenan went above and beyond to make sure my new sink was installed properly and made sure it was securely attached to the granite. Also very professional and knowledgeable!
RufusLaura Byrd
7 months ago
Becca Fitzpatrick
a year ago
Sherry Pressley
a year ago
Alittle expensive but, it's plumbing . Manny is always respectful, explains before n after what's done. Clean n neat, n very timely. Thank you for your service.
Mp T (Animal Rescue Queen)
a year ago
They have the best plumbers available that are incredibly knowledgeable about the craft of Plumbing. It is an art form and they proved it every time I use Roto-Rooter. If you live anywhere and be Newport News Virginia area, I strongly suggest you ask for Gary and or Tim depending upon how big or how small the job is. Two of the greatest most reliable Timely cordial all-around terrific people the ever have taken on the craft of Plumbing. I hope their bosses read this because they are truly wonderful people and deserve a medal for working on this house and as many times as they have. They stayed late until the job was done they did not complain at all and I constantly got an influx of good information for the future. I suggest strongly that this company be rated very highly because in all the years I used them which have been many, Roto-Rooter has never let me down. No matter where I lived, no matter what state I lived in, I could always count Roto-Rooter to handle my Plumbing issues with ease Grace and intelligent plumbers. There are also coming back for a third job because the house is older and needs maintenance and updating. I'll never call any other plumber unless I live in a cave and I have no phone!
Top of the line service, Jonathan came out and fixed a clog in my tub with professionalism and class. He was very informative and friendly throughout the experience. 10/10 would call again if needed.
The marks say it all...exceptional professionals
Stephen Schueckler
11 months ago
Destinee Cooley
a year ago
Mike V was so helpful and respectful. He is an asset to the company !!
Bryan was very professional, up-front, honest, on time and figured out the source of the problem very quickly. I will definitely be using again!
Patricia Snead
11 months ago
Bryan was very nice. He explained to me what the problem was. And what was needed. Thank you
Debbie Bautista
10 months ago
They came fast and were very professional. Good service
Michelle McGee
a year ago
Kindra Faulk
9 months ago
Christine Loria
6 months ago
Everyone was so nice and helpful. They understood my financial situation and tried very hard to make the expense easier.
Monique Eichorn
7 months ago
Gavin took great care of our plumbing needs. I will continue to use them for other jobs as needed.
Roto rooter replaced a hydroquad whole house water treatment system for me. I was very pleased the professionalism that the team showed while they were working together.
Jacqueline Withers-Johnson
a year ago
Mike V. did an excellent job repairing my tub faucet! Now I can begin the new work week without worry about the constant dripping and hot water that was literally going down the drain. Thank you Mike V. for your cordial manner and professionalism!
Perry was efficient, polite, and knowledgeable. I definitely recommend Rotorooter based off of my last experience.
Ramell Gabourel
a year ago
Great service
Alonda Corbin
11 months ago
Larry Demmerle
a year ago
Mike V. provided exceptional service. He clearly explained the process and had the problem resolved in a hurry. I could not ask for better service and on a Sunday evening! I highly recommend asking for Mike V. and would not hesitate to use Roto-Rooter again.
Our toilet and tub were not draining properly and would keep backing up. I called Roto Rooter and even though it was nightime they sent someone right out.Mike V came to the house and instantly knew what the problem was. He explained it to us and what he was going to do to fix it. He answered all of our questions. The quote he gave us was great compared to what we thought it was going to cost. He was very friendly, personable and professional the entire time. He also recommended a product to help keep things flowing through the pipes better. We will be recommending him to everyone we know and we will definitely be requesting him the next time we have a problem. Mike V and Roto Rooter get 5 stars from me!!
Mandy Vandecasteele
a year ago
Professional, knowledgeable, and great customer service.
William Meade
11 months ago
Laurence Emanuel
a year ago
Mike V. Was great,, personable,efficient, hard working,diligent,thorough..couldn't say enough good about Mike V. Tico was also excellent!
Bernadine Salmond
a year ago
Perry was very professional and provided excellent customer service. He introduced himself and provided step by step instructions of the issues identified. He was very knowledgeable.
Sarah Ferguson
a year ago
Mike V came out and helped us out on superbowl sunday. We didn't have to wait very long at all till everything was running smoothly (literally).
GFORCE1 HORIZON-PARADISE (GFORCE1)
11 months ago
It was a thorough cleaning of the pipe
Lajuane Moore
a month ago
Johnny Knight
4 months ago
Zarria Winston
9 months ago
Mike was very sweet , professional and helpful , 10/10 recommend !!
Paul Washington
10 months ago
I had a clog in my main sewer line which was causing a backflow of sewer into my toilet. Roto Rooter sent out technicians to locate the clog, remove the stoppage and repair the damaged underground pipes where roots had grown into the pipes. The technicians were very courteous, knowledgeable and expedient, especially Manny and Russell.
Insertnamehere
8 months ago
They were on time , friendly and awesome! They fixed my toilet in literally 10 minutes .
Addison Carr
9 months ago
We hit a water pipe while performing DIY home remodeling on a holiday weekend. They were able to send a tech out to repair our mistake, and get water back on without having to go without until Tuesday! Khali was punctual, and did the repair quickly. He was polite and easy to talk to. I would recommend and use them again in the future!
Thomas Portwood
a year ago
Fast response, knowledgeable guys.
Daniel Kilmartin
a year ago
Mike V provided outstanding service. Very knowledgeable and professional.
Sarah Stockett
a year ago
Johnathan arrived quickly and did a wonderful job. This was on a holiday weekend as well, so I was very impressed with how quickly this company responded. I had sewage back up into my bathtub, the toilet was clogged, and I could not use my dishwasher as that made things worse. Johnathan diagnosed the problem and fixed it within only a couple of hours. He also made sure I understood exactly what he was going to do and why. I also appreciate that this company doesn't charge you unless they can fix the problem, which they did. The cost of the work they did was not outrageous either.
Mike V responded to my request to clear a main drain line clog. Mike V was professional, answered all of my questions, and explained everything thoroughly. I would recommend this service to other home owners.
Christal Godbey
3 months ago
Candace Dessel
4 months ago
Mike V. And Corey were very kind, patience, respectful, friendly and helpful in resolving our plumbing issue. They answered my questions and took the time to explain things thoroughly more than once as I was preoccupied with a family emergency at the same time. I highly recommend both of these technicians for your next service call. They were very thoughtful on a personal level to take the time to provide words of comfort and encouragement as we were dealing with a family emergency at the same time as they were here to resolved the plumbing issue. It was a reminder that they are good people that surround us with even we are strangers. Thanks again Mike V and Corey. We will use you again in the future.
Rodell Jacob
9 months ago
Very professional quick and experienced will call again!
christopher edwards
a year ago
Mike V was prompt and courteous. He listen to our troubles and was able to diagnose the problem quickly and repaired it just as quick. Thank-you
Sander did an excellent job on holiday weekend! Thank you so much.
Deborah O'Donnell
a year ago
Mike was a very professional intent of he explained everything in details so as a customized would not have to ask questions or or think he was trying to upper down charge me he gave me exactly the price that was quoted he gave top notch professional service and definitely recommend him the other
Creating a booking over the phone was very quick and the receptionist was very helpful and kind. Service Technician Perry was very responsive and timely with his arrival this same morning. Perry was very respectful of our home and knowledgeable of his work and kept me informed of the procedures taken to correct our clogged toilet problem and even offered to check our other toilet for potential clogs free of charge. I highly recommend Roto-Rooter and will call them again when needed.
Claudette Hansen
a year ago
Sandra Collins
3 weeks ago
KHALPHANI the technician was very polite, helpful, made sure I understood everything. Thank you for the help.
Michael Fixed my dishwasher in a timely manner. Was very professional and friendly. I will call on roto rooter again for service.
Matthew Huesties
a year ago
Mike V was super helpful. I called at night and there are no extra charges for late calls. He assessed the problem when he arrived, told me how much it would cost from the start, and worked til my clog was fixed and everything was cleaned up. Highly recommend for all plumbing needs
Morgan Logan
11 months ago
Great, fast, friendly service! Came out quick and solved the problem fast! Very knowledgeable!
Regina Williams
a year ago
Marco did a great job.
Gavin was wonderful, very helpful and knowledgeable.
Thalia Gonzalez
a year ago
alexandra fortin
4 months ago
He was very polite and very respectful.
Mike v. fixed everything. Did an amazing job!!!
Quick to come out to see what my problem was and got it fixed. Very grateful.
Gunnar Karason
a month ago
The Airbnb I was staying in needed it’s toilet repaired. The owner of the house callwd and they were able ro come out the next day. Terry was very friendly and professional. He kept us updated every step of the way and did the job quickly. Super awesome!
Rachael Pedersen
a year ago
Amazing and friendly service! I was constantly involved in the process and always made aware of what was going on with the project. Kind and understanding is an understatement. The two gentlemen who worked my unique water heater situation were beyond phenomenal!!
Sarah Burtt White
a year ago
Manny was very professional and explained everything to me.
Sander did such a great job when we had a plumbing emergency at our house! I highly recommend him!
Michael Abeyratne
a year ago
Kristen Butala
a year ago
Outdoor Psychology
a year ago
Work in progress, but they arrived promptly, professionally and are handling problems.
Keenan came to our rescue today to figure out why our toilet was leaking on the floor. He was on time, very professional, and honest with our options. We decided it would be best to replace the unit altogether and he went to get it, returned to our house, and installed it quickly and efficiently. Keenan was polite and very nice. Thanks for your help, especially on a Saturday! We truly appreciate it.
Sander was on time and responsible. He was a hard worker and it was clear that he cares about the job and making things right. Will definitely use him again in the future.
Robert Hutter
2 months ago
The service was excellent. My toilet valve came loose from the toilet and the technician came here to fix the problem. He even added a more simpler toilet valve to use. He was very kind and even got all of the water off the floor that was leaking from the toilet valve. I definitely would recommend his service again.
Shayde shreeves
9 months ago
Chris Fitzpatrick
a year ago
Lisa Del Bianco
2 months ago
Great service
Stephanie Araujo Kline
7 months ago
Marco did a wonderful job with my issue. He was friendly, effective and professional. It was a timely task bur he worked to finish it completely.
Joshua Sparks
a month ago
Fantastic service, quick reply! Gavin was absolutely fantastic to work with!
Great worker, very kind and friendly!
Bryan was on time, did a good analysis and recommended the best solution
Morris Belton
a month ago
Great service and got job finish fast
Terry came out to the house; arrived early, a very professional, knowledgeable and courteous young man. Though he’d be a big loss for field work, this young man needs to move up into an administration level position. I’m extremely pleased with his work
Very professional and willing to go above and beyond to identify the problem and provide recommendations. Helped my family have peace of mind.
Audrey McDaniel
a year ago
Michael V. Was very enthusiastic knowledgeable and explain everything that he was doing. I greatly appreciate his help and working on my appointment today.
thatjonguy103
7 months ago
Gavin was able to take care of the clogged lines quickly and professionally.
Gavin is a pro he came out and cleaned out our lateral blockage and saved our vacation on a Sunday afternoon.
Alma DV Gullett
a year ago
Rachel Hamilton
11 months ago
Marty Costello
a year ago
Amanda Fequiere
a year ago
Mike V was awesome and helpful
Jasmine Graham
a year ago
Khali did an amazing job. He answered all of our questions and eased our concerns. He is very knowledgeable of his craft and clean with his work. Roto-Rooter had a quick same day response. I appreciate how I was able to get an appointment, lately it has been hard to track down a reliable plumber. I would definitely use Roto-Rooter again.
Edward Johnson
a year ago
ANDREA JOHNS
11 months ago
aj guns (aj_guns)
10 months ago
amber rudolph
11 months ago
Manny was amazing and went above and beyond to make sure I knew all about my new water heater. I am ver pleased with the work and he was such a professional!
Khalil was awesome. Not sure if I’m spelling his name correctly. However, he was amazing! Had great customer service and helped correct my issue promptly. I would recommend again and again. I cannot rave enough about my service.
Nicholas Edinger
4 weeks ago
Mike V. Thank you so much for your service! Highly recommended, really professional and explained everything with such knowledge. Actually found out more issues than the initial issue so really appreciative.
We just received help from Mike, from Roto-Rooter. If I could specifically only hire mike again for my future plumbing issues I would. He was honest, helpful, and even step by step walked me through what he was doing (I was curious and interested in the job).Very efficient and clean guy, picked up the bathroom after he was done and maintained genuine conversation with me the whole time.The work was done great, bathroom tub and toilet work as they should now.Thank you Mike for the help.
Kazzmir Mccowan
4 days ago
Melissa Moore
11 months ago
jean Dougherty
7 months ago
I was glad Roto rooter offered a fast response however they were supposed to come 12/24 between 4p-8p called and advised would have to reschedule for 12/25 no fault of mine. Now being that it was Christmas day I really believe my repair cost was doubled which isn't good customer service. Your listing says 24hours which means there was no special favor coming to my place on Christmas Day. I read several reviews and Googled estimated repair cost to run a snake and yes I've come to the conclusion my cost was doubled!
Barry Schouster
9 months ago
Great at explaining but I gotta wait because of the price
Service tech Bryan came to check a sewage drain that was over flowing. .Bryan was Professional friendly and very knowledgeable! He gave me the best news ever..it was the city issue(yayyyy) he still checked to let me know the exact issue to get me on the right track..even though I didn’t need service today, I’m definitely a future customer for all my plumbing needs!!! Thanks Bryan for excellent customer service
luis sanchez
11 months ago
My main drain was clogged so we called roto rooter. They called us back with a time that the plumber would arrive and he arrived on time. He kept me informed and went the extra mile to insure the house was draining. Very professional. The price was reasonable so I will definitely use them when the next problem arises.
quentin forbes
2 weeks ago
Pipes freeze and water damage
All plumbing in house stopped draining. Called ROTO-ROOTER thay accessed the main drain going to the city's sewer line under the street. The plumber that RR sent knew exactly how to clear the blockage and when had finished all the drains in the house were draining normally. Thank You for the prompt and professional service. R/ Gary Lawson
John McLaren
9 months ago
Roto rooter came out same day at 10pm to cleanup sewage backup and clear the line. Technician was great! Highly recommend
DONNA MARSHALL
a year ago
Carolyn Belangia
a year ago
Marco was at my house all day trying to find the problem. Once he did he took action and fixed the problem. Very professional and respectful.
James Howard
11 months ago
Marco was great, fast, and knowledgeable. Clean and explained everything. Will use him and the company again!!
Phoebee Clark
a month ago
Skye Hartman
7 months ago
Mike V. And Cole were very professional and friendly. They were willing to discuss the issue and explain how they fixed it. Rotor rotor continues to be a service that delivers when other companies have let me down.
caston mcconnell
8 months ago
Mike V. did a great job solving our issue and explaining his findings every step of the way. We highly recommend him!
Winifred Dunn
3 months ago
Bryan Poe came to my home on a Sunday for the repair/replacement of my drain line access which had been invaded by tree roots. He worked very hard, was pleasant, helpful and informative. He did an excellent job and left the area looking like no one had been there. This job was not inexpensive, but I got my money's worth. Whatever your paying him, it's not enough. This is my highest compliment. He's a keeper.
Mike V did a very good job and resolving my issue
Babak Keller
9 months ago
Natalia Cyngier
10 months ago
Just a good experience overall! Professional as always! Seemed to solve the issue but I’m doing this as he leaves the other guy was super professional as well! Roto rooter has been fantastic and not even blaming me as a customer for issue at hand. It’s truly been a relief. Thank you!!!
Chase was very professional and patient. I really feel with his qualities he is a very good plumber
raymond montes
a year ago
Rebecca Boivin
a year ago
Fast friendly service!
Awesome service from Mike V. Very knowledgeable and great finished product. Pricing was great and end product was beautiful. Definitely recommend using this company and Mike V.
Keenan was very professional with handling our Main sewer line clog quick and informative I will be requesting him for now on for any services for future reference
Came out and did an amazing job. Very helpful and professional! Highly recommend!
Casey Bristow
7 months ago
Marco was very professional. We had a difficult task for him but he got the job done and did not quit. He was polite and very well spoken. We will request Marco the next time we have a plumbing issue. The whole Rooter team was excellent from the first phone call to when Marco left. Outstanding Job.
Jennifer Morse
8 months ago
The Technician Ben B was extremely professional and answer all my questions.
Tracie Roseboro
a year ago
Christian Smith
a year ago
Marc McCarrick
a year ago
Mike did an outstanding job fixing a very nasty toliet clog, quickly diagnosed the problem and fixed it quickly, really liked him very professional, very patient and understanding. Definitely will use rotator router again
We had a plumbing issue that was pretty urgent on a Sunday and Mike V was very quick and helped us with the problem.
Jay Thornton
2 months ago
Dude was super informative nd laid back.confident in diagnosing the problem and fixed it in no time. Mike v is the person I want working for me.
Manny did a great job and appreciated his ability to walk through the repair work he did.
Chase Hatmaker
a year ago
My service technician was Chase. He was very professional, was very knowledgeable with answering my questions and completing the work necessary! He also was a great guy in General . Very nice and pleasant to have in my home . I highly recommend Roto-Rooter and definitely recommend asking for Chase!
Michelle Monroe
8 months ago
Mike V. came to provide service for my busted garage water pipe that had burst due to this cold weather over Christmas. Due to other customers with similar issues they were not able to get to me same day but that was the same with several other companies. I went with this company bc they had alot of good reviews. I got straight answers on the cost and he showed me exactly where the damage as. Offered options and went from there. Very professional, I will use them again if I need plumbing services. Trustworthy and their work is guaranteed.
Sander was very polite and professional. He was thorough in looking for the leak and talked me through every step!
Kristin Barclay
a year ago
Derick was awesome. Professional, courteous, and communicative. I will use Roto-Rooter again because of Derick.
Reggie Williams
a year ago
As a landlord, I’ve been working with Roto rooter for years and they always make a way to find an opening on their schedule. The majority of the technicians are decent but today Khali went above and beyond. He was there within an hour of the call. Communication and customer service was spot on! He detailed exactly what needed to done and sent pictures of before and after. Hire more techs like Khali…Great job!
Kathleen Camacho-Arroyo
a year ago
Ryan and his team were great as usual
Bryan Was awesome. Personable, knowledgeable, professional, and confidence inspiring during a scary time. I will be asking for him if there is a next time, believe that.
Isaac Jacobson
9 months ago
Mike B was Professional and was able to access the leak quickly! Would use again.
John Maldonado
a year ago
edward barham
8 months ago
I found that my sewer line was blocked. I contacted Rotor Rooter about 10:00 in the morning and they scheduled a technician for my service call for 1:30 PM. The technician contacted me 30 minutes prior to arrival to confirm his arrival time and arrived when he said he would.The problem was immediately diagnosed and I was given a firm price for the repair. He got right to work and completed the job in about an hour. Clean up was excellent and everything was left in good order.
Great service!!! Communication perfect!!! Respectful and took care of our problem. Great quality
Quick response and warmth in the welcome
The plumber cut a hole in my ceiling to inspect and review for a water leak. The leak was observed from the above sub floor.
jose delgado
9 months ago
Quick and easy repair. Corey was very professional and resolved the issue in a timely manner.
Jessica Strauss
a year ago
Melvin Hinton
10 months ago
Cad Castleberry (s3a_b3ar)
a year ago
Mike V. Was awesome!
Andrew is very special , professional and we are so comfortable talking about the problem , he is smiling and that’s make us more confident that we have the right people roto rooters thank you very much , this is our second time using roto rooters and you guys never disappoint us thank you
Bryan was professional, courteous and very competent.. He identified the problem and was very thorough in resolving the problem. His communication skills will serve him well! Thanks Bryan for a job well done!
Richard Corpus
a year ago
Vincent repaired our leaking toilet and faucet. He was very professional and explained everything he was doing. Very satisfied with the repairs Vincent was tasked. I would definetly use Roto-Rooter again for any plumbing needs.
Keenan was professional and kept us abreast of what actions were required.
Robert Woodhouse
a year ago
Chrissy Fehringer
10 months ago
We were able to get an appointment fast. The technician was kind, professional and finished the water heater installation the same day.
Marty Phillips
a year ago
Technician did an excellent job of diagnosing and repairing leak.
Mr sander was a great person to work with
He fix the problem and thanks roto-rooter.
Mike was awesome! On time and got the job done that the other companies couldn't. Thank you Mike and thank you Roto.
Alex Tremble
5 months ago
Mike V. was the technician that repaired the water leak in my wall. Was very professional with both his work and explaining the costs of repairs before acting.
Frazer Overton
a year ago
The Tech was very knowledgeable and professional 👏
Cheyenne Jones
7 months ago
Garnet was quick, efficient and thorough did an excellent job with our bathtub plumbing repair, customer service was also amazing with handling scheduling! It was just a very great process under the circumstances.
The plumber, Corey, was great. I peppered him with a lot of questions and he was incredibly kind in answering me.A little expensive, but the response time was quick and it was a Saturday, so I’m not complaining too much.
CanadianBacon
8 months ago
Stud muffin😤
Jamie Mclaughlin
a year ago
jordan helton
4 weeks ago
shyquan lassiter
a year ago
Mike v got it done in no time
Kimberly Gallant
7 months ago
Gavin showed up in a very timely manner. He was very knowledgeable about the job he would be performing. He explained to us every step of the way. Glad to have had him show.
Ariana Barrett
a year ago
Mike was on time, efficient, professional, personable, and communicative. There were no problems and he made a terrible mess quick and painless.
Dallas Vaughn
11 months ago
Kyle 3683 was the best plumber around. On point with helping out a fellow military member. Great service fast and ready! He needs to be promoted. I would recommend this service to anyone!
Nelson martinez
3 weeks ago
Great work
darrick chavis
4 months ago
Mike V. was very professional and took the time to find and solve the problem.
Stephanie Vaughn
a year ago
Install new gas stove Our service was excellent will use them again.
Joseph Bruno
9 months ago
Said they'd be here between 12-4pm after several calls and hours later I canceled the appoint at 7:30pm. Wasted my Saturday for a no-show
Jonathan is very professional and did a great job and left the work area neat and clean. He answered all my questions and made me feel comfortable about what needed to be done. Highly recommend this company.
Nicole Barrineau
a year ago
Adrienne Hairston
9 months ago
Garrett was very professional and efficient in identifying the problem and explaining why the issues were occuring. I would definitely recommend their services for the future.
Arlette Williams
5 months ago
👍
Had been dealing with a slow kitchen drain...Bryan and Marco showed up and the major issue was resolved! They had the equipment with them to properly diagnose the issue and didn't leave till the drain lines were like new!
Stephanie Snesrud
11 months ago
Heather Wright
a year ago
Called them for a clogged kitchen & wash room pipe issues. The first of two guys to come out was clearly very very inexperienced. Attempted to snake the drain and couldn’t get it to work. Had to have a second guy come out who looked at the pipes and didn’t do anything, other than suggest more services which would have cost.. hundreds. Had to go with another company who actually fixed the problem! Will not be using them again.
Hailey McLaughlin
a year ago
I had a clogged pipe outside. Everything was backing up into my yard. They responded quickly. Andrew came out and handled my issue. He was professional and friendly. I’d recommend.
Jadaire Rivera
a year ago
Jeremiah Boothe
2 weeks ago
Nicole Henshaw
6 months ago
Mike Veltz was so helpful and kind. He was also patient even though he came late in the evening. Thank you!!
Benjamin Davis
a year ago
Perry was super professional and did an excellent and speedy repair on a leaking 2nd floor bathtub drain.
Very professional staff! Thank you!
Found an issue late at night, and they were there at 8 the next morning! They are hard workers and their prices are fair.
Great job on time will use again
Fast response. Got the job done, very professional.
lashenna wiggins
a year ago
lee nora bullock
4 months ago
Mister Mike Done a fantastic job couldn't ask For. A Better. plumber very professional very courteous. Went straight to his work Done. a fantastic job. He deserves 6 stars. Thank you so much Mr. Mike V
Jason Reeves
10 months ago
Corey was personable, professional,and informative. He completed the job as quickly and efficiently as he could. We appreciated the time he took in explaining the situation and what we needed to do to resolve it.
Andrea Disney
11 months ago
Mike V is the man, the plumbing in my house was routed improperly and he still figured out a way to fix our problems and not ruin anything. Very professional and polite. Just a good man, great at his profession
Gayshell Hardy
8 months ago
iqral la rode
2 months ago
Bryan was thorough and very helpful in finding the source of the leak.
stephen zeeryp
9 months ago
Open clog drain
Teggan Freauff
a year ago
Very good! Honest and professional, I appreciate the knowledge, advise, and experience! Shout out to the tech Johnathan!
Robert Atkinson
3 months ago
Use this business prior to this service call… Very timely, professional in greeting, listening to needs, trouble shooting, recommending options and leaving customer experience as caring!
Sydney Smading
a year ago
Worked quickly and efficiently!
Dannette Kitty Gunning
a year ago
amazing service provided by Mike V. Highly recommend.
Michael veltz,was very respectful answered all questions and concerns.
Andrea Santana
8 months ago
Garrnet was great, location Norfolk, va tech 1873. He is so friendly and helpful. I truly enjoyed his service.Side note: Roto -rooter is so expensive.
Kristina Katsouridis
8 months ago
Ben Bowers was fantastic. Arrived earlier than expected and diagnosed the issue quickly. He found and repaired a leak from my shower. I’m quite pleased with the quality of work. Definitely recommend this man. Great job!
The first time I called them to fix a broken water line, they did a great job. I called them for a second job to fix a different leak in my bathroom. The guy came out, and he couldn’t give me a quote because he didn't know how far they needed to dig to fix the line and that they would have someone else come out to do a quote. No one called me or showed up. I end up calling a different company to come out to fix the leak.
Mike V did a great job unclog the drain
Lorenzo Thompson
a year ago
Matt Johnson
9 months ago
Great experience.
Dominic Obrien
6 months ago
Mike V was extreme professional and helpful the entire time he was working on my home
Bearded Day Drinking
a year ago
Mike V was real calm and polite, did what we needed.
Thomas Dirk Blanco
a year ago
Korrine Guillaume
a year ago
nicholas jones
a year ago
Bryan was a great tech. Very friendly and easy going guy. Would highly recommend.
Patrick Ricucci
8 months ago
My technician, Mike V., seemed to do a thorough job, and communicated well about what he found and did, and offered preventive maintenance suggestions. Most of all, he was extremely pleasant to deal with and I would use the company again just because of my experience with him. He was such a polite and respectful young man, and overall just a good person.
Eric Powell-Brown
a year ago
Shantel Rosario
a year ago
Michael Mccauley
a year ago
Mike was quick and explained everything he was doing for us. We appreciate his help.
Charlotte Purkey
5 days ago
Gavin is a super hero. Despite the late hour he showed up polite, professional and quickly got to work. Very efficient and effective, and courteous to boot. I've had such favorable experiences with RR in the past and tonight was just as great. From plumbing disaster to plumbing excellence. Thanks so much.
Keenan Smith was very nice and explained everything he was doing.
Sander came out and quickly found the leak and was able to fix it. Thank you!
Perry was terrific. He was on time, clean looking, and spoke very clearly and with respect. He explained everything as he was working and why he was doing what he was doing. And he added some appropriate funny comments. If I could rate him on a 10 point scale Perry would for sure get a 10!! O, and he cleaned up and returned any furniture he moved back to where it was; and wiped down the washer and dryer. Thanks Rotoer Roter for sending us Perry!!
Jonathan Holmes came out to fix our laundry line. He was very informed, helpful and friendly!
We will be calling back asking for him with any future plumbing needs
George Heard Jr
9 months ago
Very professional, very friendly, and knowledgeable. Would recommend and use again.
Mike was super friendly, quick and efficient with the job.
Corwyn Johnson
a year ago
Tiffany Langevin
4 months ago
This company was called out to my place of employment, I had solved the problem before they came out but I wanted to make sure everything was good, they checked and it was. The workers were both friendly
Mandy Martin
11 months ago
Danielle Irby
5 months ago
The guy who came out helped us a lot! Quick work, very knowledgeable, and helped us even communicate with the city. Roto-Rooter has always been our go to.
Chelsea Turner
a year ago
Christian Coronel
3 months ago
Maria Gonzalez
3 months ago
Very professional. They take time no rush .do what they came for .thanks for them god bless them all .
Wanda Harold-Atkinson.
3 months ago
Angie Winesberry
2 months ago
Bryan was very professional and completed his portion of the project quickly.
I will recommend this company to anyone thank you so much for the great job
Brandi Steward
a year ago
Sander was beyond amazing ! He was very knowledgeable about the issues ! He was quick & professional.
Gavin seriously came no clutch
Emerria Mility
a year ago
Charles Bartholomae
10 months ago
Katrina Rivers-Williams
2 weeks ago
Thank you so much!
Matthew Goodwin
a year ago
Kionie Heatley
5 months ago
Very thorough and quick. I did not have to wait long for my garbage disposal to be fixed
Hunter Parrish
a year ago
Bryan did a great job. He was concerned about our issues and cleaned our lines thoroughly.
Terrill Powell (PowPow)
11 months ago
Mike V did an excellent job finding and repairing a water leak I had in my crawl space. He kept me informed with every step in the process. He did the job with good profression and plenty of knowledge. Questions he didn't know he made sure they were answered by someone who knew. He even came out in rainy and windy weather in place all dirt back after making the repairs. Hard to find hard working and determined workers like that now a days. I'll recommend Mike V to anyone for plumbing work.
Tried to repair the faucet. Found out the part wasn't replaceable. We decided on a new faucet. The work was done quickly and cleaned the area up. Very satisfied with the recommended work. Job well done.
I’m extremely happy with Roto Router’s service. The technician was professional, knowledgeable, honest, and very kind. He offered a discount that I wasn’t aware of and upgraded my service at no cost. He really went above and beyond to fix the issue. I plan on recommending Roto Router to anyone who may need their service in the future.
Garnett was our technician to help drain our sink/laundry lines that was clogged. He is professional, courteous, and very knowledgeable. He was able to clear our drain albeit it being a very long branch run to the sewer line. He also gave friendly advice on to help better the plumbing and included advice on the maintenance and upkeep. Next time you call, ask for Garnett, he guarantees not to let you down.
Kareem Orio
11 months ago
Bennie Arbogast
a year ago
Mike V and Corey H were so kind and professional. They not only were informative but you could tell they care about the work they provide. Thank you so much guys!!!
destiny burgess
a year ago
Sergio Navarro
2 months ago
Sandy Brown
10 months ago
diane alston
7 months ago
Mike V.gave excellent service
Elizabeth Meacham
a year ago
Barbara Jones
5 months ago
Mike V was very helpful and knowledgeable with professional attitude
Keith Gicker
3 months ago
Mike was awesome! He explained in detail what he diagnosed, the work he was going to complete, and then what he learned through the process. He was informative, helpful, and generally a good dude that was a pleasure to meet and work with!
Larry Morgan
4 months ago
Cynthia Henderson
a year ago
First I must say I had been calling around all morning . No one seem to be able to accommodate me . Roto-Rooter worked me in to their schedule for today. Today Mike Veltz came out to quickly investigate my issue with a conclusive estimate. He listen to me display concern for what I had been through. Then worked quickly and diligently to repair my water heater. Sometime people just need a little kindness just happy that Mike gave me that today.
Shenetta Williams
a year ago
Chronicles Shorter
a year ago
Jennifer Monger
a year ago
Absolutely great service! I was able to set an appointment quickly. They called and let me know when the technician was on the way. Chase arrived on time. Took time to explain what the problem was and what it would take to fix it. Any plumbing issues I will be using them again.
T.J. Laurendeau
a year ago
Perry came out and was courteous, respectful and knowledgeable. He was quick to diagnose and fix the problem, and the cost was half of what I thought it would be. Roto-Rooter has been around for a long time and it's because of the way they treat people. This is the third project we've gotten their help with and we will continue to use their services if problems arise.
Fontella Boone
a year ago
Emanuel and his trainer did an excellent job. They were courteous and respectful. They showed great care for my furniture even though it was a small space to work in. Emanuel was very knowledgeable of his job, duties and responsibilities. He explained everything he was doing and contacted my landlord before he did any work. They doubled checked several times to make sure the issue was resolved. They also double checked to make sure they had everything before they left and did their cleanup. I would highly recommend him to perform repairs and resolve any issues.
Francisco Rosario
6 months ago
Zestella Holland
a year ago
Stanley Barnett
a year ago
Autumn Collins
a year ago
Mike V did a great job and was very professional!
Jennifer Maldonado
a year ago
We used Roto-Rooter to repair our broken outside water spigot on Sunday. We seemed to have water pressure problems with our kitchen faucet soon after the repair man pulled away. We called Monday to report our trouble, and Roto-Rooter sent us Perry. Perry was very kind and personable when he introduced himself. He was considerate of my (already dirty) kitchen and put on shoe covers before entering g our home. It literally took Perry 0.03 seconds to tell us our sorrows were caused by a partially clogged faucet trap, and BAM water pressure restored!! Of course we felt a little like, honey, did ya check to see is it plugged in?, but Perry was very gracious in saying he was happy to help. I would definitely recommend! Thanks Perry and Roto-Rooter!
Frederic Peycelon
a year ago
Jeremiah Coley
a year ago
Marlitia Hawkins
7 months ago
Very professional and answered any questions my family and I had.
The ManYouFear
a year ago
Quick and efficient. Mike V was very knowledgeable and professional and even laughed to our silly stories. So happy to have had same day service too!
Catherine Sears
6 months ago
My guy saw the branch line clog job through!
Budget Friendly Finance
a year ago
Sander was awesome and very professional!
Annie Huynh
11 months ago
Manny was on time, very friendly and professional.He completed the job and afterwards we sat and chatted about our time in the service.Solid technician, and customer service was on point.Thanks again
Stephanie Hicks
a year ago
Jonathan was wonderful!! Could not have asked for better service!
Lemonte Walton
9 months ago
David Hemingway
a year ago
Great response and performance. The technician was great. Price is kind of steep but worth the ease of service.
Donnett Johnson
a month ago
Austin Groner
10 months ago
Our technician, Perry, was great! On time, professional, and best of all, quick in inspecting the issue, providing multiple options, and installing the toilet.
Beatriz Marta Marquez
11 months ago
Our plumber's name was Cory. He was very professional and thorough. If we need work done in the future, we will definitely be calling back and asking for Cory.
Trystan Sheppard
a year ago
Very polite and professional technician that provided excellent and efficient work.
big thanks for helping me
Andrea Coffarelli
a year ago
Really grateful for our technician Sander! He was very kind and professional, knew exactly how to handle the situation and had all the tools to fix our issue on the spot. The dispatchers for the company were great too. I got 2-3 courtesy calls as I was waiting for the technician just to confirm he was still coming (this was a Saturday call). Sander came at 730pm on Saturday. Definitely would recommend him.
Fran Hopkins
8 months ago
I am writing this review about the employees that did the actual work...Mike V was very professional and thorough in fixing a drain clog. He and Ben diagnosed and completed the job quickly and cleaned up afterwards.The business review:They lack timeliness, value (kinda pricey) and office personnel are rude (Joey).The technicians - professional, knowledgeable and polite.
Courtney Haron
a year ago
Mike V. did an excellent job! He was knowledgeable, professional and completed the job efficiently. He even took the time to explain everything he was doing, which really calmed our brand new homeowner fears.
Jillian Benjes
a year ago
Employee was great! Company has high price for what was done, though. (Main waste clean out discovered roots in pipe). Happy to have the water moving now! RR has someone following up (hopefully today) with a plumber to use the camera and quote a repair.
I was given a window for arrival and the dispatchers called called twice to keep me apprised and a third time to tell the tech was on his way. When Andrew arrived he was courteous and very mindful of keeping my home clean as he worked. I would welcome him here anytime whenever I have another Plumbing problem.
Jonathan Edwards
a year ago
Very helpful
April Taylor
6 months ago
Mike V was super attentive, polite & explained the process the whole way through. They cleared our line & everything is working great.
Garrett Tobias
8 months ago
Mike V was very helpful and professional in helping us with a clog of the main line. He made sure the job was done completely and correctly even in the late hours, all while maintaining a level of cool and friendliness that only someone who wholly knew what was needed could. I highly recommend Roto Rooter for all emergency plumbing needs, and ask for Mike V for excellent service!
Melanie Ashton
10 months ago
Corey was professional and friendly.
DJ and Andrew performed spectacular as plumbing technicians working to resolve a major sewage backup at our property. These individuals demonstrated patience and professionalism as they each worked to resolve a complicated plumbing issue. Andrew was both professional and kind. (A great listener) with one objective. - meet the customer’s expectations. He has done so!!!!! DJ demonstrated superb technical skill and customer professionalism. This individual was quick to troubleshoot the problem, show enthusiasm and encouragement as he moved quickly to fully resolve our drain problem. I would call on Roto Rooter and specifically DJ and Andrew for our future plumbing services. You have 2 tremendous assets in DJ And Andrew. Thank you Roto Rooter, Portsmouth VA for your great service!!!!
Andrew Butkovich
a month ago
Vasim Vahora
4 months ago
Perry did an incredible job. He was straightforward on pricing, fixed the problem quickly (even on the weekend), and was great to work with! I would definitely recommend him!
Plummer did an outstanding job 👏, very pleased.
Chris Malcomb
2 months ago
Mike V did an outstanding job in communicating the needs and purpose of what was being performed. I will gladly use this company and Mike's services again.
Leny Pasterely
a year ago
Outstanding work! Employee was great with communicating, taught me some stuff, very helpful and would recommend! Highly satisfied.
The Plumber, Sander, was great. He was friendly, professional and tried his best to minimize the amount of damage that was caused to the surrounding area around the issue. I would recommend him to anyone who is having a plumbing issue.
Alexus Coggins
a year ago
Friendly, courteous service from phone call for help to installation of new faucet. Perry was extremely kind and attentive to detail.
Leslie Rodriguez
a year ago
Teylar Anderson
8 months ago
Mike and his trainee did a great job installing my water heater in a timely manner ! They were very informed and professional. Price was worth every penny! I’m glad I chose to do business with them !
Liz Roberts- John Gray
a year ago
Corey was simply amazing great customer service. A little pricey tho.
Alexander Rieman
11 months ago
Great work
Mike v and tiko h were both Very professional, informative and kind! So thankful for them!
Professional and personable! Quick and easy service!
Mike V and Corey did a great job dealing with replacing my faucet. Very polite and well mannered.
Theodore Faulk
a year ago
Johnny Robinson
a year ago
cedrick short
11 months ago
Good job by Manny. He came and repaired my leak and also gave ne pointers on a few things that could be helpful in the future with me being a new homeowner. Appreciate his services. Good job.
Cole listened to my concerns about my backed up sink and knew exactly what to do about it. I had tried to drain and snake the drain myself but it needed a professional touch. Cole got my drain unclogged and back in working order. I will definitely call Roto-Rooter if I have plumbing needs again. A military discount was an added bonus.
Joshua “Thorny” Thornbloom
a year ago
Richard Woodell
a week ago
Katie “Katie”
6 months ago
Mike V and Cole were extremely informative, polite and friendly, and professional! Would highly recommend them to everyone I know.
I will call them again in the future for sure. Thank you guys!
J.R. LINSANGAN
a year ago
Disposal wipes were blocking pipes.
Gabriel Enrique Vargas Sánchez
a year ago
Perry was very transparent and customer service oriented. Excellent job
Mike V was professional and knowledgeable. He understood how to troubleshoot the problem and explained it well. Price was more than I wanted to pay but he was able to find the fix the problem same day. I would definitely recommend Mike V from rotor rooter to anyone who values their time and want the job done right.
Marco was quick and thorough. He explained everything and fixed the problem the least invasive way possible.
Monique Harris
a year ago
Manny did a thorough job, was professional, explained the process, and checked his work.
They do not have set pricing for standard services. Technician saw we had a nice house and charged $450 to snake a drain!!! Told me that was standard price but I have found out after all it isn’t. He made up the price. Also he didn’t want to let me use the online coupon on their website. Had to argue with him to use it. They utilize contractors who where their uniforms and will price gauge you if they think you can afford it!!!
Michael and his partner were Super knowledgeable and answered all of our questions ! We had a simple pipe unclog and it was quick and easy!
Jacymarie Coley
a year ago
Sanders did a great job. Hard worker ! I appreciate his services. Thanks again!!
Brett Bowman
5 months ago
Brittany Houghton
a month ago
Andrew was amazing! Got everything done so quickly and he was so polite with everything! After he was done he showed me everything he did and gave tips for next time! I will request him next time I need someone to fix my drains!!!
Pimprecha Draughn-Boone
8 months ago
Brian was professional, knowledgeable and very informative.
Andrew came out and took care of everything that my buildings maintenance failed to do. Couldn't be happier with the service
Manuel Maddox
11 months ago
The technician was able to figure out the problem I was having with my tankless water heater. He was thorough, professional, and we now have hot water again....so, I'm happy!
Shelley Arnold
5 months ago
Great customer service
Jonathon was very professional and repaired my clogged drain in a timely manner.
I was highly impressed with the level of knowledge and professionalism plumbing technicians Mr. Mike V and Mr. Cory exhibited while repairing the plumbing system contained inside my crawl space. Mr. Mike reassured my wife and I that his priority was to resolve our plumbing issues. Thank you?
Michelle Mason
a month ago
Joseph Knight
10 months ago
LadyLiza Ellis
a year ago
Manny and Mike were awesome and got everything taken care of so quickly!
Tiara Brown
11 months ago
I had a phenomenal technician name Michael V. He was very knowledgeable, determined, respectful! All around just a great job. We had a tech come out prior to Michael stated that he couldn’t do the job and Michael did it with ease! Thank you so much.
Jonathan did and excellent job and even cleaned my showers out when he was finished
Allen hollings
5 months ago
Sewer back up due to clogged pipes. Tech Mike V was very professional and made sure everything was working properly.
The technician was amazing. Very helpful, and knew what he was doing. Cleaned everything when he was finished, very nice young man.
Joshua Bianco
11 months ago
Good on call service, super responsive. Mike V was great!
Cole and his assistant were great and kept me updated thru the process of the hot water heater install. Would do business with them again.
jessica daher
6 months ago
Not only was Roto-Rooter easily contacted, on time and engage with me before they even visited my property but the customer service all the way through was incredible! When Gavin got to my house he walked trough with me and preformed some top-teir troubleshooting to find what was causing a back in my ENTIRE house! He not only found the problem but also offerd a variety of practical solution and within an hour I had a field supervisor at my house brainstorming cost effective solutions! 10/10 for this company and Gavin!!!
Gevonie Miller
7 months ago
Gavin Clark was very professional. Cleaned up everything. And explained to me the step by step process.
Mr. Gavin stopped by to replace a fill valve in my bathroom toilet. He was very professional, friendly, and helpful to explain and fix the problem. I especially pleased that the this was fixed late in the evening when I needed a plumber. Thank you Mr. Gavin for your excellence!!! I highly recommend this fantastic plumber to others in need of any plumbing repair!!!
DeTonyah Parham
9 months ago
Robert Culpepper
a year ago
Gavin was great he was fast and very professional
Angel Frederick
a year ago
Kimberly Mceachern
4 months ago
Hot water tank leak repair.
Elizabeth Robins
10 months ago
Had a great experience with Mike!
Gavin was awesome. Really friendly and walked me through every step of the job. I thought it was great that they don’t make you pay if you can’t fix the problem. Top notch service!
David Bullock
4 months ago
Washing machine drain was backing up. He came in and clear the pipes did a awesome job Mike V.
Jonathan Emons
a year ago
Anthony Strother
11 months ago
Adriana Jordaan
a year ago
Geovanni Santiago
7 months ago
Dustin was great, he came same day as my call. Dustin addressed the problem in a timely manner and repaired the issue. He was very courteous and professional.
Meredith Kennedy -West
a year ago
Kara Johnson
9 months ago
Great service! Cori was awesome, he was respectful, personable and kind!
Loren Ambrose
10 months ago
Tech was super nice. He was willing to go the extra mile to ensure he could solve my issue at the lowest possible cost. Awesome overall experience.
Sander was professional, skilled, and very personable. Will definitely use him again.
Perry was very professional and extremely helpful. Definitely helped to make the situation less stressful.
Mike V. was great! Super efficient and easy to work with.
Gary Martin
11 months ago
Marius Bernotas
a year ago
Everything was done properly and quickly. Jonathan was very professional and responsive. Will definitely use again for all my plumbing needs.
Gregory Jensen
9 months ago
We had slow drains. The city cleaned out their part, still slow drains. Called this crew, they removed 2 other blockages (roots). Very happy with the service, very courteous and able to get the job done. Thank you RR.
Hes very charismatic and knows his work through and through! Knows how to keep the atmosphere peaceful and fun! You're the best Sander!
Shana Penniston
6 months ago
Mike V n his trainee was very helpful , let me know the issues n what they were going to do . Really took him time trying to find out the issue .. very informative and professional. Worked on my house for over 3 1/2 hours to fix the issue which was deeper than we all thought . But overall the best experience. As well as the camera guy .. couldn’t remember his name . But they all were awesome ! Thank you
Mike V was very professional and very helpful. Especially to come out on a Sunday. He didn’t rush through anything he generally was looking to find the problem, and he fixed it. Couldn’t have asked for better help.
William Crawford
a year ago
Very friendly and helpful. Not only did they help me fix my issue but showed me how to handle it myself in the future
Timothy Snell
5 months ago
Cole was clear and concise and explained everything well. We was personable and efficient as well, highly recommend Cole for anyone else.
So I had a problem with water and such not draining. After 1 hr of using a plunger I got fed up and called Roto-rooter. They are a 24 /7 business , and I thank them very much for that.So I called and they said Mike V is on his way, he is 30 mins out. So I said ok and waited for him, and in less then30 mins he was at the house. I showed him the problem and instantly he knew how to fix it . I was asking questions while he was working and he was very polite and professional. He had it fixed in no time . I would very much recommend himThank you Mike V
screech1093 “ASHLO”
a year ago
Johnathan was very helpful and got the job done in a timely matter. He was able to help us fix an ongoing issue. Excellent service and very polite. Also very informative.
Brendan Cowcer
a year ago
Very professional!
robert edmonds
a year ago
Our tech Perry was great! Def recommend.
Frankie Green
5 months ago
Cole is the man. He assessed the area and quickly recognized the problem. Explained the next steps and he me back up and running.
KATHRYN Morgan
7 months ago
Asked for an appointment for early the next day but was told no different in charge and they came out at 7pm...Had to take off the toilet to be able to fix the clog....Old house .... Very happy with the service... Very polite and knowledgeable young man....fixed it and ran a camera image to check out if there were any other damage...All is good very happy with the service
Millicent Alspaugh
10 months ago
Corey was great!
Benjamin Hoofnagle
7 months ago
Corey was very courteous and knowledgeable. Was a pleasant experience.
I had backed up sewage coming out of a drain pipe. Michael Veltz was professional, knowledgeable and ready to get to work. If you’re in a get it done situation ROTO-ROOTER gets it done, if you have some time then go elsewhere. You’re paying a premium for the fast reaction time. Michael did a great job.
Jacairo TheBest
7 months ago
Our sewer line was blocked and Gavin fixed the problem
Mike V. Was super professional and he even showed us what he did step by step to resolve our issues. This guy deserves a promotion 🏆
Alessandra Itzol
a year ago
Sander was amazing i will call back your company if i need just for him
Chaaayyyeee B.
a year ago
Keith Kasprak
2 months ago
Fixed our main line clog on the 4th of July.
On time and quickly fixed the issue.
Also explained how to use main drain cleaning access to keep water from overflowing inside the house.
JimBob Severts
9 months ago
Scheduled for a camera to look, but never showed. When they reinstalled the toilet, the tank leaked.
arkadi rudenko
a year ago
Janice from water restoration was amazing!!
So professional and personable. She made this horrible ordeal smooth and worry free
william mcallister
a year ago
Great value, prompt and very professional service! Would recommend!
Brent Wentworth
7 months ago
Very friendly, professional, and efficient in handling the issue
Bryan showed on time, was extremely polite and professional. Explained everything to me and gave me some good advice. Thanks Bryan
Brittany Raschka
a year ago
Lindsey Schackmuth
a month ago
Shreyansh Trivedi
10 months ago
They explained everything they were going to do, showed me the problem, fixed it and cleaned up afterwards. They were very friendly and showed up on time. Price was very reasonable!
Andrew Coffarelli
a year ago
Mr. Sander was awesome! Quick, easy, and professional.
kenneth brown
11 months ago
The technician was very knowledgeable and professional.
Tiffany Johnson
a year ago
Very pleasant, punctual and knowledgeable.
Perry was very professional and ensured the job got done. Very happy with the results.
orlando hawkins
a year ago
Perry the technician was very thorough in his work. He explained everything before he started working. He was in and out in no time. I'd recommend him to anyone!
Very Professional, explained things so I clearly understood, focused and timely, pleasant demeanor
Hannah Gonsorcik
8 months ago
The two technicians I had Cole and Mike were very nice, and explained the whole process to me and were very personal and quick. 10/10 would use them again.
Had my 70 year old bathroom renovated, unfortunately the sink was so clogged my contractor didn't have the tools to fix it, and asked if I could call some one to fix it.I called roto and they came out just hours later. My technician Khali went the extra mile to make sure our new vanity wasn't damaged. He must of tried a half different techniques, and had a few tools fail on him, but ultimately he never considered giving up. Now our brand new bathroom can be usedCould not be happier with roto rooter, in particular with Khali. You rock man.
Khali was very pleasant and friendly.
Feleshia Craddock
a year ago
Did the game
The man who came to my house was very polite and fast i highly recommended
Kim Burgess
10 months ago
Corey was very professional and helpful with our companies recent plumbing issue. Would definitely
Elizabeth Jordan
a year ago
Mike V was awesome! We had a tough clog in our shower and even though it took him almost all morning to fix, he didn’t give up and thoroughly explained what was wrong and what we can do to fix the problem. Awesome service!
Brian did a great job installing our garbage disposal and under sink plumbing.
Kileigh McManus
a year ago
Giovanni Puente
a year ago
Mike V did an outstanding job. Very professional.
Jonathan is very thorough. Would definitely use again.
Andrew Sexton
8 months ago
Mike Cole and Tiko were amazing they helped explain and walk me through everything throughout the process and even helped me when the city showed up. They were nothing but helpful and understanding to the help I needed and would 100% recommend them to family and friends in the future for any future issues
Mike V was informative, patient, and knowledgeable. He pointed out a potential issue unrelated to my original call. He was clear and upfront about my services. He took initiative and made extra steps to ensure my lines were clear before he left. Thank you. Mike V.
Kelsi Italiano
a year ago
William Macy
8 months ago
On time and knowledgeable.
Aaron Ruggerio
a year ago
Very polite guy. Alway gave me instructions on what he was doing next. Was very informative on price and possible issues. 10/10
nikolas wolford
a year ago
Mike v did an amazing job and was very informative and kept me in the loop with everything he was doing, you can tell by his communication and workmanship he is a perfectionist!
William Drake
2 months ago
Mike was very knowledgable and professional. Quickly resolved the issue. Pleasure doing business with him.
Khalil Cooper
10 months ago
Really appreciated Bryan coming out. Got to the cause of the problem very fast. Highly recommend
Manuel Bencomo
4 weeks ago
Karen Huckeby
11 months ago
Very courteous, explained problems and showed me photos
Melissa Wagner
a year ago
Courtney Thomas
3 months ago
Andrew was thorough and explained everything to me. He was polite, respectful, and made sure the repairs worked. Great experience!
Vercenia Scarbor
10 months ago
Corey C. was very very nice and he explained everything to me about my drain pipe. He cleared the drain and told me to call him back if I have anymore problems. He was is very knowledgeable about his trade. He was absolutely adorable. Thanks Corey
Melva Mccullom
a week ago
Gina DesRoches
10 months ago
melinda boothe
2 weeks ago
Perry got here on time and was polite and professional and did a great job.
Bryan, the service technician, was very knowledgeable and able to easily detect the problem and fix our clogged drain. He also made sure that water was flowing adequately before he left. And cleaned up! Great customer service. 😃
Christina Hubbert
9 months ago
Mike was very kind, professional, and informative. He took his time in finding and repairing our plumbing issues. Definitely was satisfied with this company.
Very knowledgeable, reliable, and extremely professional. I would absolutely refer the services to someone else.
Very professional, on time, courteous and knowledgeable of the job as I asked several questions during. Job was perfect and quick
Very satisfied customer
Steven Pascal
11 months ago
Sheila Flowers
9 months ago
A trustworthy business for us to contract for our plumbing needs, through time.
Bryan was great! He explained everything well, got there quicjly, did a great job, and was very professional!
Abby Williams
2 months ago
Service technician (Mike V) was very patient and thorough in answering all of my questions about the work being done. Made my very stressful day a little less stressful. Happy with the work and planning to use company for other work in future.
Jeremy and Sarah Moore
a year ago
Sander was very professional in fixing our broken pipe and diagnosing another leak under my home. We would recommend him to others.
Joshua Lozada
7 months ago
Shout out to Galvin for coming late and working for nearly 2 hours to fix our plumbing! Greatly appreciated the work, great service! Thanks!
Lattishia Smith
a year ago
Every thing is great Mike V
Mike V was very polite and professional. He explained in detail and left no questions unanswered. Thank you!
Mike Veltz was OUTSTANDING very professional and he went above and beyond on what he did. Cleaned out 100% from the inside and outside still had issues which indicated a main line city issue possibly. We had too call the city and they came earlier than expected and Mike was still here, talked to the city and made sure everything was good before he put the toilet on. The city then had sewage come in our home and he stayed to help clean up and be on the city because the first thing they said it wasn’t their issue and sure enough it was a city problem.Would recommend Roto-rooter and especially Mike Veltz, if he shows up the problem you have will be fixed same day.
Christopher Cunningham
a year ago
Brendan Trace
4 months ago
I liked the way the plumber described what needed to be done and the cost involved. And when he was done he cleaned up the mess which I greatly appreciated!
Sarah Quiles
8 months ago
Mike and Cole were great! They worked super fast and were very kind.
Matthew Gerten
11 months ago
Team was quick and professional. Explaining all steps. Additionally, they camera scoped the pipe. Definitely would recommend.
Alyssa Harrison
a year ago
I was having an issue with water backing up into my bathroom and I called and received an immediate appointment time. Within an hour Bryan was here to help and he was so patient and kind. He was thorough and explained everything to me in a way that I could understand, and explored all viable options for us. I would definitely recommend Bryan and this business.
Very professional and well done! I especially appreciated how polite everyone was! They were able to fix our plumbing issues quickly. I would definitely call them again. Thanks so much!
Austin LeVasseur
a year ago
Had my water heater burst this morning, called and Emmanuel was at my house within and hour. Provided very prompt and professional service. Highly recommend!
Mr Sander did a good job at fixing our pipe. Our sewage line was backed up and he came and fixed it and did a good job at everything. Most definitely would call him again if we have any other problems with any other pipes or drains.
Patrick Brosnan
a year ago
Bobby Enfinger
a year ago
Notgiving Outname
a year ago
Manny was very professional and helpful. This is my second time using this service and I'm definitely sticking with you guys!
Sylvia Mavins
8 months ago
The customer service was great and the repair was done in a timely manner.
Crystal Williams
a month ago
I rarely leave a review BUT this was too good not to. The Roto-Rooter Plumber came to my home, used a flashlight to look at the water heater, took maybe three minutes including the time he walked backed to his truck to get the flashlight and walk back. He gave an estimate about 3500.00 for a 40 Gallon Electric Rheem Water Heater.I looked at the same water heater at Home Depot and it was 439.00. Roto-Rooter gave me a price for the same new heater 1169.00 and labor 1996.00.You can’t make this up🤣🤣🤣and all I can do is laugh because NO WAY, no matter how they try to justify this.SHAMEFUL…
Evelyn Wiggins
a year ago
Mike V was fantastic, very knowledgeable at his job and informed us exactly what was wrong and how the piece that was prepared worked. Highly recommended.
Sander was professional, friendly and did great work. Thanks for your help!
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