Description
When you need an emergency plumber near me in Chesapeake or a drain cleaner, call Roto-Rooter Plumbing & Water Cleanup. Your fast & reliable plumber can fix any plumbing problem, including sump pumps, toilet repair, faucet repair, faucet replacement, garbage disposals, water heaters, bathtubs, showers, and outside faucets. Roto-Rooter is best known for drain cleaning & sewer cleaning. We fix drain clogs, clogged toilets or sinks, blockage of main sewer lines, slow draining shower and bathtub drains, sewer lines and leaking or burst pipes. We also specialize in water damage restoration & water cleanup services. We can fix and clean up your flooded basement too. Roto-Rooter is a 24-hour plumber near you and provides emergency service.
SERVICES
Faucet installation, Faucet repair, Plumbing leak detection, Plumbing pipe repair, Shower installation, Toilet installation, Toilet repair, Water heater installation, Drain cleaning, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak repair, Sewer cleaning, Sewer repair, Shower repair, Water heater repair, Water tank installation, All Types Of Drain Cleaning, Appliance Connections, Backflow Services, Bathroom Sink, Battery Backup Sump Pump, Broken Sump Pump, Circuit Breaker, Dependable Services, Dishwasher Installation, Drain Cleaning Equipment, Drain Cleaning Machines, Drain Fields, Drain Leak, Drain Lines, Drain Opening, Drain Problems, Drains Clear, Emergency Flood Service, Emergency Serviceavailable, Flooded Basement, Flooding Prevention, Free Estimate, Frozen/Burst Pipe Repair, Garbage Disposal Services, Grease Trap Treatment, Haul Away, Kitchen Sink, Leach Field, Leak Repair, Location Change, Pipe Repair & Replacement Services, Pipe Restoration, Preventive Maintenance, Repair And Replacement, Rooter Service, Septic Tanks, Sewer Line Repair, Replacement & Cleaning Services, Shower Services, Sink Repair, Sink Repair & Installation Services, Site Evaluation, Sump Pump Services, Toilet Services, Video Camera Inspection, Video Camera Line Inspection, Washing Machines, Water Clean Up, Water Extraction, Water Heater Repair & Replacement, Water Supply, Unclog Drain, Drain Snake, Drainage service, Flooring, Mold inspection, Plumbing, Remodeling, Sewage cleanup, Water damage-related cleanup & repair, Water damage-related mold removal,
Reviews
Ellsworth Spicher
4 years ago
Very quick and very knowledgeable. Shawn was very helpful with info on probable causes of our sewage backup. Camera made it easy to see the problem.
Jessica Hill
5 months ago
Quick and efficient. Great work and very friendly.
Vincent Norako
5 years ago
The service technicians who diagnosed and fixed our plumbing problem were professional and helpful in explaining options which best resolved the late night crisis we found ourselves in. Not only was our kitchen sink completely unusable, but we were expecting all our family to arrive within 24 hours for a family reunion. Reinaldo arrived with an upgrade to our current faucet, had it installed within 40 minutes and we were able to continue our family gathering without missing a beat. This wasn't the first time Reinaldo had rescued us, and we were very reassured when he showed up to do the actual repairs. Thanks from all our family.
Danielle Dubois
5 months ago
Our water heater broke in the middle of the night and Roto-Rooter sent plumbers to help before 9 AM. They were knowledgeable, professional, and friendly. They quickly sent another group to clean up our water damage too. Thank you! Highly recommend
Christopher Sikes
8 months ago
Professional and thorough. Assisted with teaching about my water shutoff and fixed plumbing kitchen plumbing for use with dish washer in the future.
Jean Davidson
4 years ago
The plumbers were prompt, professional, and courteous. They assessed the problems and gave me a quote before beginning. They made sure I was happy with the work when it was complete. I would use Roto-Rooter again.
The technician was friendly. He explained everything he was going to do. Very knowledgeable.
Matthew Rodgers
5 years ago
Mike and Monty repaired my leaking water heater inlet valve and mainline shutoff valve during an emergency situation. They got here fast, started right away, worked around the very old piping structures I had in a cramped wall space. Definitely recommend for home pipe-related repair in Hampton area.
mike schillaci
2 years ago
J C T Johnson
5 years ago
Plumber was very nice but he didn't fix my problem with the water heater..spent over 300 dollars for niceness. .
Our bathtub drain was completely clogged. This is our one and only bathtub. I had tried to use a snake to unclog it, but could not get the snake down through the drain pipe far enough to help. Early the next morning, we began calling to get a plumber. I don't know if it was because it was Friday or if plumbers are always busy, but after calling several places, they were all booked up until at least Tuesday. That's not a good thing when you only have one bathtub! At that point, I called Roto-Rooter and the technician came out within two hours. His name is George Diaz, and he did a great job. It took him a little while because the clog was so far in. He probably wasn't here more than an hour though. We are so thankful for him and for Roto-Rooter being able to quickly and efficiently unclog the drain and get our bathtub back to good working order. Thank you, George! A job well done!
The service tech was very professional and very nice. Did a good job on unplugging the bathroom sink drain which took less than 30 minutes. However your pricing is very high for the work done. I did not understand until I paid him that $350 is a flat fee for just snaking the drain. I thought that was if he had to do more than snake it. Very high priced.
We called Roto Rooter dispatch @ 8:00am. The dispatcher was an upbeat gentlemen who would say ROTO ROOTER TO THE RESCUE. Something we are not use to hearing and after a long night was actually funny and by doing so made our day a little betterA few hours later Janice arrived for the beginning stages of water mitigation. She used her equipment to find standing water inside our wall and explained the reality of the situation. She provided us with valuable information and a piece of mind after this process was over a team (Tevin & Antonio) the team showed up and they also walked me through the process. They set up dehumidifying machines and fans and after the demo was done for that day my house was cleaned as much as one could expect also the main water mitigation tech found $125.00 in my cabinet. Money i totally forgot about and could have easily been just taken and i would have never missed it was handed back to me...INTEGRITY INTEGRITY INTEGRITYGary our local professional tech is great. Our time frame was 2:00pm-6:00pm however Gary was held up at his last customers residence. We where notified that he might be running late for our appointment. However he arrived ontime. That 2 min of time to inform us is much appreciated. Gary introduced himself in a professional manner, explained his procedure and assured my wife that he would get the job done. Gary did his initial inspection. After his inspection he gave us his opinion and best resolution. In the process he also identified other potential issues so we are aware of them as well. Our home was built in the 60's and some materias that where used during that time are no longer the standard. Gary was able to also identify those. The overall service we recieved from the dispatch to the tech was some of the best. Roto Rooter should applaud these individuals for going way beyond thier job to assure us a piece of mind during this tough timeTHANK YOU LADY and GENTLEMENB & D Keenan
Thankful for Roto Rooter for coming out and fixing a plumbing issue on a Sunday night. A little pricey, but always reliable and quick to get the job done.
Lauren Sanford
4 years ago
We've used Roto-Rooter in the past, so when we had plumbing issues again, we knew we could trust their company. Dave (#5131) came out and examined our bathroom shower which was flowing regardless of being activated or not. He was incredibly friendly and thorough with his repair. He spent the time to evaluate the cause & fix the problem. He didn't jerry-rig or do a band-aid repair. He completely fixed the plumbing the way it should have been built in the first place. One of the concerns I have with plumbing is technicians doing quick fixes only for the problem to come back again. Every time I've used Roto-Rooter, they actually fix the source. I'm impressed & will continue to patron a trusted company!
Mariane Clarkson
4 years ago
I went online today and he was here at noon. It was more then he expected but he worked at it until he got it done completely.
Thank you so much.
Great service and very dependable to get the job done. No doubt, if you have a problem, it will get fixed that day of their arrival! tuj
Called in the morning and had a plumber by 930AM, problem solved an hour later. My technician Shawn did a wonderful job in explaining to me the problem, the work to be done, and how to avoid it in the future. All while field training someone else. Absolute professionals the whole time!
Great service very prompt, and quickly fixed my drain which was backed up!
I called them on Sunday morning they were at my home before noon. Did a great job and gave me a great price for the work. The gentlemen was neat and respectful....very good service all around.
We had rotor rooter install a shower diverter valve. William k did the work he was very nice And did the job very quickly. We have used this company many times in the past they will come on weekends and respond quickly each time. Would definitely recommend them and will continue to use them in the future for all my plumbing needs.
Plummer, Hunter fixed our drainage problem quickly, gave us some advice about how to avoid future drainage issues and he didn't leave any mess behind. We liked his work and manner we would call him again if we have drainage problems.George & Peggy Myers
Mr. Manny with Roto-Rooter did a super fantastic job from start to finish on a kitchen sink drain that keeps clogging up due to grease buildup. All his parts and tools were readily available for the job.His step by step troubleshooting approach also helped to discover another problem with the T-pipe that prevented the drain from being cleaned. Mr. Manny is totally professional, very knowledgeable, and absolutely friendly. Thank you Sir for your tremendous help for the plumbing service. I highly recommend this totally valuable plumber to others!!!
Brandon Miner
3 years ago
My wife and I had Gary Banks as our plumber. He is highly commendable. He is polite, professional and personable. When shown the problem he offered multiple cost effective solutions and discussed the pros and cons of each. I liked how he was willing to educate me through the process and offered tips for home repair in the future. He is a treasure to Roto-Rooter plumbing and it was a privilege to have his service.
Extremely pleased with how fast Roto-Rooter was able to get someone out. Quickly found/repaired exterior gas leak--customer side of natural gas line. Replaced faulty sections of pipe/fittings, and cleaned and repainted other heavily rusted sections. The service tech, Mr. Jaber, was professional, courteous and safety-conscious...very efficient and high-quality workmanship.
William Meyers
2 years ago
Chaz was great. Quick and professional! Cleared the piping in no time at 10pm on Easter.
Very professional and quick
ThermoTrol Systems
a year ago
We had a valve fail and were unable to fill the tank. Within two hours of calling Austin was here. He explained the process he was using to troubleshoot the issue and the problem when he found. The repair was quick and very professional. I honestly could not be happier. Thank you Austin and thank you Roto Rooter.
Charles Morris
2 years ago
I am a first time home owner. Just got my place 3 weeks ago and discovered a leak with a ton of mold! These guys came right out on valentine's day with no hesitation. 1/4 of my home was to be replaced but due to their knowledge and experience I was put at ease. I could not recommend these guys enough! Top tier!
Great experience all the way through.
Skilled technician solving challenging set up.
They were great! professional, polite and fast! Took them under a hour, will use them in the future if needed
Very professional, great customer service.
Keenan did a great job. Very professional, polite and fast! This is my second time using Roto Rooter and will use them again and again!
Charles Martin
4 months ago
Corey arrived promptly and quickly accessed the problem with my gas water. He was very courteous and professional. He finished the installation ahead of the estimated time he initially gave me. I would use them again.
CoastalglassIn
8 years ago
We have used Roto-Rooter for various plumbing issues in our commercial buildings and homes and have been pleased each and every time. They arrive quickly, are always courteous and have always fixed the problem on the first visit. I would highly recommend Roto-Rooter for any and all plumbing needs. Their scheduling and availability are highly efficient and they are available at hours that other plumbers are not. Roto-Rooter should most definitely be the first place you call for plumbing.
Austin was very professional and efficient. Highly recommend
Austin was fantastic. Responded to our leaking 20 year old water heater within 2 hours and had it replaced and completed within a few hours. Pricing was better than we expected and well worth it for the ease, professionalism, and quality of work by him. Thanks again, Austin!
Really fast response time and Ernie was great. Found the problem and unclogged my drain.
Shenique Taylor
4 months ago
Expensive, however, the technician was very nice and took care of the issue. Highly recommend.
Brian Schittig
3 years ago
Gary was very helpful and took care of our water leak very quickly.
Angela Stephens
a year ago
We had just moved in to our new home, (still unpacking boxes) and found the upstairs bathroom sink was leaking and backing up not draining. Ontop of that the tub wasn't draining and toilet wasn't able to flush. Austin was able to come out same day within the hour. He very professionally explained his steps to problem solve to determine if each drain were clogged or if branch line was the problem. (Ended up being the whole branch line, years worth of gross just packed soild in the drain blocking the flow 😳🤢😝). Austin cleared the line repaired a crack piece and had the bathroom up and running (& more importantly draining 😉😊) all under 2hrs. Prices for the work was very reasonable. Also gave information on how to best maintain that we won't run into the same problem again during our time living in the house, giving us HUGE piece of mind.
My first call is always Roto-Rooter. As soon as we detect a plumbing issue, we call them and always have a great experience with the technicians. Recently we had to replace our kitchen sink and two fluid values in our toilets and our technician finished in under an hour. Highly recommend giving them a call.
Shedrick Roberts
4 months ago
Mr. Keenan, was very professional, helpful and explained everything he was going to complete the burst pipe. I would use Roto Rooter and my same plumber again.
Mike was friendly and didn’t mind answering my questions
Roto-Rooter had someone to come out within 2 hours of our call - Zack was fantastic in getting our issue taking care of - very professional and nice. Would definitely recommend this company to anyone that had plumbing issues!
Quick service. Friendly technician. Cleaned site after repair. Expensive but worth it.
Daniel Traynor
2 years ago
Fast and reliable
Hunter was absolutely AMAZING! Knowledge, quick, and funny! Definitely made my day!
Irina Castillo
a year ago
Austin was an amazing technician. He explained everything and he did the job really effective and not messy.
Brittany Warburton
2 years ago
My main line and toilet were severely clogged which was a huge problem for my family and I (seeing as how I’m 8 months pregnant). The technician showed up in the middle of the night and stayed until the problem was fixed. I appreciate the work he put into making sure everything was up and running. Would 100% recommend
moonchild crabby
5 months ago
Superb service from Gavin--friendly, knowledgeable, and efficient.
We were very impressed with the quick service. They called us right away. It was late at night and we thought we would have to wait till the next day. They were at our house within 2 hours as promised. We received a senior discount and that helped us a lot. The young man also gave us some helpful info to prevent future problems. We will call again if needed.
Nicholas Brightwell
2 years ago
Alonzo #1678 did a great job fixing the leak we had in our water intake valve for our toilet. We then found that the issue with our toilets slow drip wasn’t the leak, but the fill mechanism in the basin. He helped me handle that matter as well and now I have a functioning toilet again.Quick note. I was originally skeptical about all of the reviews with the names at the top. Their customer service rating system is done through Google. So the only way my man Alonzo gets credit for doing a good job is by mentioning his name. That’s why all of these reviews sound like “[Name] did a great job.”That being said, it was a tad pricey. Alonzo fixed my problem that I couldn’t solve, at $508. Overall, the service was good, and there is a six month guarantee.
Sera Menuchak
5 years ago
Excellent service and honest staff info. Will call on them in the future.
Kenya McCarty
5 years ago
Mr. Shawn Prunty was very professional and he explained everything to us that he was doing throughout the entire service call and he broke everything down so that we could fully understand what the next step in the process would be and how he was going to get us taken care of. THANK YOU.
Dawn Brenneman
2 months ago
They was awesome helpful thank you
Teresa Staten
2 years ago
Reinaldo, Service Technician was professional and familiar with my home. Listened to what took place as the reason for my call. Took care in setting up and cleaning up the work area. Answered my questions in how to prevent in the future. Took initiative in calling a specialist to discuss next steps. I appreciate Reinaldo being honest with me. Definitely will refer Roto Rooter services. Same day service and called when 30 min out. Arrived promptly.
Mike 0703 was professional, courteous, arrived on time and assessed the problem. An old pipe cracked underneath the kitchen sink behind the wall! He secured the parts and made the repair, all taking place in a couple of hours. Thanks for the great service!
Darzel Shai Powell
4 years ago
I called Sunday evening and Gary came out. He was professional and warned us about a possible bigger problem if we didn’t address it quickly. He explained things that we could do to keep from getting clogs again in our system. I will be calling Roto rooter for my routine maintenance of my plumbing. Thanks rotorooter.
Judith Cahoon
9 years ago
We received same day service from Roto-Rooter. Shawn Prunty showed up and cleaned out our line and told us what to do to avoid the same issue again. He was very knowledgeable about his business and was polite. He did not leave until he was sure the problem was solved.We have had good service from this group. They are prompt.
Gary done an excellent job on our leak. Very nice polite. He seen my senior Mom was really upset and took the time to talk and calm her down. Explain everything to her. If you want a kind understanding working on your problem ask for Gary. Thank you Gary
The gentleman was very polite, helpful and knowledgeable about the problem we were having. Quick and efficient. 5 star rating in our book.
Michael Hodges
4 years ago
Could you please send me a copy of the recite as I'm very unhappy with the work please send it to this email
Called about a leaking hose bib and they got a plumber to my house within the hour. He finished the job in no time. I couldn’t be more impressed.
Tiffany Riley
a month ago
The technicians were friendly, timely, and knowledgeable. They fixed the problem quickly. Would definitely recommend!
Very polite and knowledgeable.
Our Technician was Reinaldo Ramirez. He arrived at the time that was given to us.Very knowledgeable in the installation ofthe item's we had him Install. Very friendly and neat. Removed and cleaned up old item's.
Tinatina Vegan
5 months ago
Gavin did very well!
Lauren Nicholson
5 years ago
Very efficient, fast service. Very knowledgeable and polite. Affordable. Highly recommend.
Stacee Massey
5 years ago
Fast and knowledgeable service. I would recommend them to anyone.
Emily Anderson
7 months ago
Austin was quick and knew exactly what the issue was! Will use and recommend them moving forward. Thank you!
Our technician Mike was amazing and above and beyond did get the job done. I truly appreciate his dedication to customer service.
Bryan was quick and efficient
Gary was awesome upfront with everything no surprises this my second time using this company I would highly recommend and will use for future work at my house
Called Roto-Rooter to clean out a downspout drain line that goes under our concrete patio and our pool. The drain had stopped working and, unfortunately, we did not know exactly where the line ended! Mike arrived within a couple of hours and first tried with his smaller snake - no luck. He then brought out the BIG snake and finally found the end of the drain line and cleared it so water was flowing again. Seems our professional landscaper and simply ended the drain under one of the pool lines, about 6 inches below grade. I am surprised it worked as long as it did. Thanks to Mike for not giving up.
Deloris Catlett
5 years ago
Technician Shawn Prunty is very knowledgeable, and did an excellent job clearing my washer laundry drain and kitchen line. Quick response to my phone in request and job completion.
Manny and his apprentice did a good job!
5 stars.
AngelInHell301
5 years ago
Jason was absolutely amazing! He was very upfront with everything and more than happy to help us get our problems fixed! I definitely recommend!
TheOriginalFexy
3 months ago
I had Gavin come out and help out with a main line backup. He was informative, and provided great advice and feedback when asked question. The process was painless and easy. Highly recommended.
Donald Everett
3 years ago
Great job. Very professional and knowledgeable. Turned out to be a big job but was completed in a timely manner
James Williams
11 months ago
Tell Austin thank u for all the great work even on that rainy day
Michael Mclain
2 years ago
Was a very great technician. It was pouring rain and had a smile on his face the whole time. Very professional would highly recommend him.
Awesome food , best fried chicken in suffolk
Tracey Wilson
5 years ago
Very professional and thorough.
Jason Collins
9 months ago
Austin was great. He showed up to my house in a timely manner and new exactly how to fix my issue.
Jean Broughton
3 years ago
It's great knowing Roto Rooter is available when I need them. Thanks, David!
Onicca Johnson
5 years ago
Roto Rooter was great. Customer service was superb. Alex (2222) asked what the problem was and informed us on all the possible diagnosis for our issue. While troubleshooting he explained each solution, walking us through the process of every one of them (and the price to match) and luckily it was a simple fix to our issue. I will definitely call Alex at Roto Rooter for any other plumbing issues I may have.
Esteban Perales
4 months ago
Gaven was awesome. He was very informative at every step, he explained what was wrong and provided all the options we had. We felt extremely confident with Gavin.
So far So good
Hope everything worked out
Erma Covington
5 years ago
I paid $350 for Horrible inexperience service. This was my 1st and Last time. I always use Michaels & Sons but they were unable to come out. I used Roto Rooter on Tuesday April 10, 2018, to help me clear a back up in my rental property and find the line to my clean out. I had, had a plumber out that morning that used an 80ft snake ( I rented) and retrieved several Feminine Products but he was unable to clear the line. I informed tenant that she would be responsible for the Roto Rooter bill, and we worked out a payment plan. When the RR plumber arrived I introduced myself as the Homeowner and clearly explained to him a plumber had been there earlier and had pulled out numerous tampons, therefore I needed the line/ backup cleared and find my clean out. I then explained I would be paying him for the services not the tenant. The roto rooter plumber was there less than an hour, and all he did was find the city clean out line, and when the Tenant asked him did he find any tampons he said no. The tenant became beligerant stating the Roto Rooter man didn't find any tampons and she is not paying for the service. Although the evidence was clearly in the back yard , Not once did the Roto Rooter man come to my defense and explain to her that he didn't see any tampons because he was the 2nd plumber even though she was knew he was. To make matters worse, he did not open the line or clear the blockage, he never even attempt to find my clean out. What he did do was find the City line and tell me to call the city for $350. in total I was left with a $700.00 bill with the snake rental and other labor. NEVER EVER Use this Company...Use Michael and Sons.
Mr. Gary was very professional and understood his job. Roto- Rooter has a knowledgeable person working for the company.
Our technician Alex was wonderful. He educated us about what the problem was, how he was going to fix it, and showed me afterwards exactly what he had found and fixed. I will definitely call Roto-Rooter in the future for plumbing issues!
Cynthia Sampson
5 years ago
Our technician Dave Nock was awesome. He was very familiar with what he needed to do. What I really like is he was polite. He had excellent people skills. Thanks Mr Dave Nock we greatly appreciate the service you provided .
Shannon Williams
5 years ago
They were polite, courteous and explained everything thoroughly. Will definitely have Roto-Rooter back for any plumber needs. Highly recommended.
Carl Williamson
a week ago
Teresa Walstrum
a year ago
Vasyl Hodeniuc
3 years ago
Awesome quick service. Mike -0703 was very polite and professional. He was able to get the job done in a well mannered time. 10/10 would recommend to a friend.
Shawn was great, took care of the clog quickly and explained what I can do next to prevent future clogs.
authentiquity
5 months ago
Keenan was very professional and did a great job. Would definitely recommend
This is my second time having to use Roto-Rooter and I don't have any complaints. They came out very fast and accessed the problem and the fixed it. My service guy was very nice as well. I am still a happy customer.
Sydney Garner
2 months ago
Corey & Andrew were awesome!
Robert McAvoy
2 years ago
Everything was great as far as the service. Very timely and professional. Jason was awesome from the moment he came in the house and saw the problem. I cut the hole in the ceiling under the tub exposing the drain and overflow pipes making it easy and we verified the leak was the drain. Now comes the part of the deal where I should have gone deeper. The price. He explained its flat rate and he doesn’t set the price. Quoted $650 after a $100 coupon taxes included. If anything I should have stopped there and said I’m good and found somebody I thought was a fair price but in the moment said yes and signed for the work. He left for about 30 min to get a drain / overflow set up and came back and got to work. About an hour later no more leak and I was happy. Overall things got fixed but it just left a bad taste in my mouth feeling like we got knocked in the head for the price. I know I got a quality repair done right but I just feel like I was charged a lot for a pretty basic job.
I have used rotor rooter twice. They are very professional and come out the same day I called them. Terrance was an amazing plumber and got my shower fixed and better than ever!
Employee was really cool and professional and got out to the house and fixed it within 2 hours. Great customer service
I was able to schedule same day service for a clogged drain. Manny was able to quickly diagnose that I had a main sewer line clog and effectively unclogged it while he was here. He also took the time to explain to me what he would do to unclog my pipes and made recommendations on things I could do to help prevent future clogs.
Deborah Gilbert
3 months ago
The Reps were very professional and knowledgeable throughout the process of replacing my faucet
Barbara Foskey
4 months ago
Excellent service for main line blockage.
Abdoulaye Beye
2 years ago
Mr Hunter tech 7200 was professional and friendly.
Jennifer Roe
9 months ago
Dana Winkler
8 months ago
Very professional Very efficient. Had to wait excessive time for arrival but once he got here he definitely did a good job
Anthony Montgomery
5 years ago
This place would of got one star had they not had such a great plumber. He's the only one that saved them a bit. Had a drain slow to drain. Called Monday night they said they could have a technician over in 2 hours. The called back and said their tech was taking longer than expected and I could either wait or reschedule. Since it was almost 830 pm I rescheduled for a time slot of 5pm-7pm Tuesday. Got off work early Tuesday and asked if they can bump me to the 3pm-5pm slot and if not it was okay. They said yes. Turn around 530pm and Dispatch calls and said it was taking longer than expected but they should have a tech available soon. That never happened. I called back at 9 pm and they said they couldn't get to me and I would have to reschedule or keep waiting. Being a work night I had to reschedule. Wednesday they scheduled me for 5pm-7pm and the tech got to my house at 5 until 7. So my point is how are you gonna tell a customer you'll be there for an appointment but the customer has to keep calling to get updates on something when you should be making it to your appointments. The plumber himself was really kind and got the job done fast. Unfortunately, because of their lack of ability to make it to the customers in a timely manner, I won't be using Rotto-Rooter again. Oh and also I don't think it should be $450 to unclog a bathtub drain in 15 minutes when no parts were replaced. That just seems high.Edit-i got a full blown apology from the manager and the plumber himself. They informed me they don't usually have this issue and take customer relations seriously. I'll take my edit from 2 stars to 4. Can't blame Dispatch for the entire company
I had a great service call. Joe technician 2181 , was very professional and helpful. I would recommend and have recommended Roto-Rooter to my friends and neighbors.
I waited all day for them. Due to it being a holiday I guess they were backed up. Upon their arrival they apologized for the delay and provided excellent service. They came out about 1:30am and didn’t finish till about 3:00am; although it was late the service was still excellent and professional. Will definitely utilize them again.
Herve Radiguet
3 years ago
Michael was very careful to keep everything under control, including making sure he kept everything clean!He is obviously very experienced and solved my complex problem in a short time (again, considering the problem).He was not bothered (or at least was very patient) by me being constantly on his back and asking questions.
Superb service from a very friendly technician. After buying a washing machine, I found that the drain pipe overflowed when the washer tried to drain. The technician, Shawn Prunty, told me it was because my house has porous old cast iron pipes that can clog over time. He snaked the pipe, but when it still wouldn't drain, he snaked it again and sent a camera up the pipe to make sure it was clear for no extra charge. Before he left, he told me how to prevent future clogs, and even advised me on what toilet paper to use 😂 He was a genuine guy who provided genuine service. I can't ask for more than that. Very pleased!
Valerie Viveiros
a year ago
Wonderful technician. Very fast and professional service. Thank you.
I've been with you a long time. I've never had a bad experience. Techs are always friendly, professional, and effective. Thank you for being there.
Will was brilliant. Professional, knowledgeable. I can't say enough great things.
After waiting for a different Plumbing company to come to my house, that didn't show up I finally called Roto-Rooter and I'm thankful I did. I had Zaki and his apprentice come out to fix the issue, they came between the time frame I was told, they estimated the work before starting anything and fixed the problem. They answered all of my questions, and we're extremely professional. Great price as well, as well as different options.
Cecelia Walker
3 years ago
Zack, was very professional and, worked expeditiously. He took time to explain ALL he was doing, explained current and probable future plbing needs we may have. I am.very pleased will use Roto Rooter again and would enjoy having the same technician, he showed us he was experienced!!!
Our main drain was clogged and Mike Wilson came out on a late evening emergency call. When he arrived he worked with the city personnel in an attempt to determine if the problem was ours or the city’s. When the city was unable to locate their cleanout, Mike began working from our end. Mike resolved the problem quickly and professionally. Very pleased with the results. Big THANKS to Roto-Rooter and especially Mike Wilson
Miguel Carattini
a month ago
Manny was my guy, he was great and got things squared away right.
Wayne Harris
9 months ago
Very professional.
Reynaldo, our tech was a great guy. Clean work, fast and seem to understand my and my family needs. The only reason I give a 4 start and not 5 is because we thought the prices where high. Other than that was great.
Garnet performed excellent service.
Parnetha Callahan
4 months ago
Excellent, friendly Service as always
Dianna Campbell
5 months ago
Gavin was great!
Do not use this company. Terrible service. They boast 24/7 service, had no one available the same day, had to wait for a 12 to 4 time window the next day couldn't use the toilet or shower in any bathrooms, received several calls the day of service pushing the time window back. Eventually a guy came out at 5 30, charged us $500 to pull and auger a toilet line that was already pulled off, it took 2 hours just to clear and pretty sure he damaged a pipe. Now it's the day after service and our lines are clogged up again, called to get service and they said they can't do anything without running a camera through or we'd have to pay again so now we have to wait until tomorrow to get everything looked at with a camera. Still can't use our facilities
Carter Fishback
3 years ago
They are a professional service that help out even on a Sunday!
Technician Zak Jaber came and fixed my sump pump that failed located in my yard. Response was quick. Zack knew exactly what to do. Fixed the problem and I now have a dry backyard.
The repair was swiftly evaluated and issue with our shower leaking was fixed within the hour. We are very satisfied with the service and our technician. Thank you.
Very polite and knowledgeable very satisfied Wayne and Manny came ready to work and explained the process thoroughly. I will recommend Roto Rooter to anyone
scott helton
9 months ago
Drain line cleaning.
Manny was very professional, great customer service, with a smile and he saw the problem and took care of it very fast, I was definitely impressed with the knowledge and time that it took to fix the problem.
Melissa Storelli
5 years ago
Shawn helped us out with our washer flooding our laundry room. He was kind and personable. He was also quick to take care of the problem. Thanks Shawn and Roto-Rooter!
Great experience for the first time using Roto Rooter. Trent did a fantastic job. We highly recommend him.
Heather Van Hout
5 years ago
I have had an excellent experience (during less than excellent times) with Roto-Rooter! I have had to use their emergency plumbing services and all of their dispatchers were quick, polite and helpful. The technicians (Jason and Trent) we have had have been dispatched immediately and arrived within an hour. They have been extremely helpful, knowledgeable and kind. I am very please with the services as well as their employees’ customer service! I would absolutely recommend them and would use them again and again! Thank you!
Austin was wonderfully professional and friendly. He worked quickly and cleanly, I really appreciate his work!
Chiquita Hubbard
3 years ago
I am Grateful for Mike the Tech 0703 for helping resolve my Plumbing issue. He arrived quickly and was professional informing me of how to avoid this mishap from happening again. Also assisting me with cost offering a discount. Thank u Roto-Rooter for a Outstanding job.
Manny and Justin did a wonderful job in helping me recover a jewelry the pipes.
Gary was able to explain the issues and potential causes of inconsistent heating of my water tank. He removed, replaced, tested, and cleaned the area. I would highly recommend.
Fixed damage done from a previous plumber. Very impressed!
I called on a Saturday, expecting to make an appointment for a Monday. Not only did they say they could come the same day, they were there within an hour, and it was after 5pm, and all for NO EXTRA CHARGE!! Absolutely amazing company, I will never call anyone else for my plumbing needs.
Couldn't be happier with the service I received. Want to single out the technician who serviced our house, Gary Banks. Gary not only fixed the issue quickly, something a competitor said could not be done the day before when we called a different company, but he also explained very thoroughly what caused the issue and went over ways to hopefully keep it from repeating in the future. We will definitely be calling Gary again if other plumbing issues arise.Furthermore, because part of the issue was a toilet that began leaking from the base, Roto Rooter sent out Krista this afternoon to make sure none of that black water caused any permanent damage to the floor of baseboards. This service was complimentary.My only regret is not using Roto Rooter at the beginning, their customer service and technical ability were a stark contrast to the treatment we received from the company we called originally.Thank you, Gary and thank you Roto Rooter!!
Vanessa Smith
6 months ago
Had a plumbing issue and given a time frame of when a plumber will arrive. Corey arrived within the time frame given. Service was quick and professional. Recommend and will use Roto-Rooter if needed again.
Matilda Hellberg
4 months ago
Super professional and helpful
Cleaver Henry
5 years ago
The plumber that came to our home gave us the worst case and best case scenario. In my case, it was the worst. I wasn’t happy with the upfront cost, but at the end it was worth it. The education I received from the plumber led me to rethink using “youtube” and many “DIY” networks. I was given a visual step by step of everything that was done to fix my problem. Somethings are just best left to the professionals. I’m pleased with the decision I made and I would do it again if I had to. With what I learned that day, I don’t think I will have to any time soon.
Jordan Glensor
5 years ago
Ive have had 2 plumbing issues and both times they have come out, amazing work, professional, informative. I wish i could give more stars! I will definitely be using them again. Great service!
William came out and did work on our kitchen sink and he truly went above and beyond to fix our issue. Would definitely recommend him to anyone!!As for the company after being told two different things and prices from two different techs, the company itself went above and beyond to give us the best prices and services!! They did not at all disappoint!!
Deborah Stevenson
5 years ago
Never a good thing when the water doesn’t go down when you flush the toilet. Tried to clear it myself and quickly made matters worse. Called roto rooter and they sent someone very quickly that took care of the problem. Even found a coupon online and saved $40. Very satisfied with service. Thanks.
Coya Gonzales
5 months ago
Our service was so thorough and helpful, I couldn't recommend this service more. Absolutely recommend this company! 😁 Thanks so much
They showed up very quickly and fixed the problem immediately. The plumber was very personable. I felt comfortable and safe having him in my home.
Anissa Bradley
a year ago
Excellent service! Tim explained everything that he planned to do and answered all my questions. Highly recommend him to anyone who likes to be kept in the loop during the servicing process.
My technician was a nice young man named Austin. Austin arrived in a timely manner and was able to quickly help me diagnose the problem I was having when I turned my water back on in one of my bathrooms. It turned out I was nervous for nothing but I'm glad Austin still came all the way out just to look for me, I'd be happy to hire him for work in the future.
Alex came and fixed our plumbing problem very quickly, he was very friendly and professional, thanks again ☺️
TIMOTHY TUCKER
5 years ago
Shawn and Alex were very timely. Especially considering the snowy conditions. The sanitation line was cleared. Unfortunately, to my amazement...I actually had to tell them to clean up the waste from around the clean out pipe. Alex cleaned up while Shawn sat in the truck. Good representation to yourselves and Roto-Rooter fellows.
S.M. Spofford
8 months ago
Austin and Gavin were extremely polite and professional while they located and repaired a damaged water line inside our walls. They made sure to move any personal property to avoid damaging things and minimized the amount of damage to walls necessary to repair the line.We would absolutely recommend them to anyone who asks and will be calling them again for any future plumbing repair concerns.
William Adkisson
6 years ago
Alonzo was very professional during this emergency repair to my main water line. He made the repair quickly and with the pride of working on his own home. We need more technicians and service people who take pride in their work like Alonzo does. Great Job!
Sharon “GG” Valentine
3 years ago
Tech 2181 Joe and Tech 4449 Kriston were very professional and very knowledgeable, they were able to quickly diagnose and resolve my plumbing issue! I would definitely call on them again for future plumbing needs!
andrea gilbert
2 months ago
Corey & Andrew were awesome & thorough!
Shawn was quick, efficient and talked me through a variety of issues. Well worth the trouble call.
HARBOUR VIEW SELF STORAGE
7 years ago
OUTSTANDING SERVICE!!! THANK YOU, SHAWN PRUNTY
Rakhim Rakhimov
2 years ago
Great service
James was very knowledgeable and professional. He did what was best for me and I appreciate him looking out for my best interest. He respected my home and even advised me on what caused my problem. He made me feel like he truly cared! He was here on time and did not leave a big mess behind like other companies have been known to do in the past. Job well done!
Jean-Marc, Kouassi
4 months ago
They are the best! I highly recommend this company
I cannot overstate the outstanding trade craft and expertise displayed by these professionals. Janice was here in no time and set me up with my insurance to handle what was looking to be a crisis. Service technician Gary B. expertly diagnosed my problem (several actually) and had me back up in no time while explaining each step of mitigation. His dedication was noteworthy and it’s wonderful to find a technician that can be relied upon for honesty and expertise. Water damage mitigation is still underway but as of this moment I couldn’t recommend more highly the service techs at Roto Rooter!
Austin was professional, courteous and extremely efficient with fixing a leaking water line.
Rocky Grasso
10 months ago
There was a problem with a second floor toilet flushed, the first floor toilet sprayed water; however, after a few more second floor flushes, the probable blockage cleared.The technician was professional, and answered all of our questions.Note: I see that you offer many more services than I thought you provided. I will keep you in mind for the future.
Jennifer Ziemer
5 years ago
Roto-Rooter saved the day! We had a clogged kitchen sink and hubby tried everything to clear it to no avail. Shawn was professional, courteous and explained how to prevent this from happening again. Thank you Shawn!
Hunter 7200 did a wonderful job
Mike tech 0703 was very professional and quick! Definitely will be using them for any of my future emergencies!
The tech was very determined to fix my problem even though mine was a difficult one.
He went above and beyond
Freddie Jordan
3 years ago
Terry Jones came to our house and practiced social distancing while he in our home. He was on time, very courteous. He quoted me a price that was 75 dollars cheaper than the other ROTO Router technician. Terry was organized and ensured each part was included in the faucet package before he removed the old faucet. This gave me confidence that he is professional and understood the task at hand. He completed the task in a very efficient and timely manner.
Steven Rodriguez
6 months ago
Gavin was a great help!
William Chiudioni
8 months ago
Price increase from $362.00 last year to $599.00 and an additional $300 for fixing a trap in a sink. Absolutely ridiculous.
Richard Shoumake
2 years ago
James did a fantastic job helping me out. I had a reaccuring problem that other plumbers did not take the time to actually search for but james took the time and tried to figure out everyway possible to fix it before the more expensive option was called for. If I ever need services again I will use James.
Joaquin Lopez Jr
5 years ago
Mike was amazing. I called RotoRooter on Sunday evening, for a leaky toilet. Mike came out within 35 minutes, fixed my toilet with a quickness. Solved my leaky toilet problem with no problem!!
Stephanie Staton
3 months ago
The technician was knowledgeable, thorough and efficient.
Jared Collard
4 years ago
Second company I've called out to solve the same problem. Roto solved the same problem in a quarter of the time and determined the root cause of the issue within an hour. Mechanics were professional, on time, and articulated the problems they found in a manner I could easily understand /provided preventative maintenance tips. I have no significant criticisms.Edit: Mechanic on shift was Shawn Prunty with an apprentice under him. Comments apply to both(sorry I'm horrendous with names and didn't get the apprentice's card)
Melissa Ball
5 months ago
I would recommend roto-rooter to everyone. The service men were very professional and helpful.
Best plumbing company ever, flushed my keys down the toilet and master plumber Will Smith helped me without any hesitation, blessed to have people like him on this earth
Susan Choquette
5 years ago
William did an excellent job! He was friendly and very helpful! Thank you very much for your excellent customer service!!
Austin was prompt, professional and friendly. He was able to quickly resolve my water heater issue.
Cory was awesome and super nice. Thank you Cory
Joshua Struikman
4 years ago
Good customer service, quick response by the dispatched tech and a reasonable schedule. No between the hours of 9AM to 9PM wait!
David Springstead
3 weeks ago
Once the technician arrived we chatted briefly about my issue. He quickly understood what needed to be done and went right to work. He took the necessary time to complete the job, and also made it a point to run a camera down to inspect the line. We discussed potential options to check what might be a problem, and he made a couple recommendations.I’m always happy with their work.
Austin from roto rooter came out and he was very polite, very efficient...did the job in times max and was very helpful with plumbing tips in future.
Christopher Schrum
3 years ago
Our technician Gary Banks was outstanding!!!!! Arrived sooner than on time. Completely professional and more than willing to help resolve our issue. If you call Roto Rooter, ask for him. You won’t be disappointed!
Wayne explained everything he was going to do. He was there very quick and got the job done professionally. He made sure that I was completely happy before the job was done
Manny and Justin were simply amazing.. Manny walked me through each step that he took to diagnose my plumbing issue. He was a teacher as well as a professional. I learned so much from him in such a short time. In addition Manny is positive, uplifting and personable. In terms of fixing my plumbing issue, Manny and Justin were also very efficient.
Roto-Rooter techs came to clear a sewer blockage. Shawn was the main tech. Both men were professional, knowledgeable, and worked efficiently to resolve the problem. I would highly recommend their services for plumbing needs.
Jason was prompt, straightforward, and professional. Easy phone call and great follow-up from the company.
Erin Thompson
4 years ago
Roto-Rooter and their tech Robert were PHENOMENAL!! Called around 330, here by 5 and done by 7! I can't believe we waited and tried to fix it ourselves instead of calling the pros! We spent more money on renting snakes and buying drain uncloggers than we did on the actual service. I will forever be a customer for all my plumbing needs and will be recommending not only Roto-Rooter but Robert as well to everyone I know. Robert was absolutely amazing and so very friendly, informative and awesome at what he does. Don't wait like we did, do yourself a favor and call them first!!!
Tyler Schaffer
2 months ago
Corey and the gentleman with him were great. They both were respectful and knowledgeable. They assessed the problem and resolved the issue.
Absolutely great!! Tech went right to the problem and fixed it. Will be calling Rotor Rooter again if necessary.
Donnie McMillion
7 years ago
The plumer that was sent to my home was a pro from time he rang the doorbell.Barry came in and unclogged the bathtub, it took some time but he got the to root of the problem.Good Man..Thanks Barry....
Debra Litwin-Mastracco
5 months ago
Excellent service!! I used them in 2018 and again April 2023. Both experiences were terrific. April 2023 customer service was off the charts!! I definitely recommend this company!
Gavin was awesome. He arrived early, easily set up and fixed the issue. He was incredibly professional and knowledgable - thank you!
Rebecca Tucker
2 weeks ago
Manny and Justin worked efficiently and effectively to resolve our issue on a Holiday. Appreciate the time they took too explain everything they were going to do and keep me updated throughout the process. Great team and nice guys! Highly recommend them!!
Sarah DuBose
6 months ago
Derek Leyshon
3 years ago
James M was very professional and provided excellent quality of work and customer service
Prompt in time, excellent service, and very knowledgeable. The made me feel like they wanted to help! Definitely would recommend their service to anyone.
Michael Revis
9 months ago
Austin did an awesome job and was very knowledgeable!!!!!!
Corey Wilding
5 months ago
Corey came to our house today and was super professional and helpful!
Tianna Anthony
4 months ago
Main line back up. Technicians were Very professional and polite. Came right away. Sent someone to discuss water cleanup options.
Rodney Dortch
5 years ago
Excellent timely service.
Dwight Morris
2 years ago
A simple toilet cIog that overflowed and the first person they send out tries to convince me to make a claim against my homeowner's insurance for water mitigation! I couldn't believe it...
Alexander Petrie
3 years ago
Just recently purchased my home that had foundation work before moving in. The drain pipe stack had busted unbeknownst to me. Finding the issue a month later, seeing the floor sagging I called them up. They were very helpful and easy to work with. Roto-rooter came out the next day after calling it in. Mike was very professional and gave me a straight forward estimate. They got to work the following day and finished fixing and replacing my cast iron with new pvc in less than 5hrs. Would highly recommend to others.
it was midnight and they still came out with professionalism and a positive attitude. They are an excellent service to have
Great service and very professional. Clearly explained all steps in repairing my clogged sewer line. Will definitely ask for Mario for all my future plumbing issue's.Sincerely,Mr. Hanley
Beth Gosdzinski
5 years ago
They employees were nice and timely. The job was done well. However, I thought they priced the job too high. I was in a pinch and really needed a pipe repaired. He was already here, so I had them fix my pipe. I think I could have paid half of what they charged.
Rachel Tillis
5 years ago
Shawn Prunty killed it! Service was great. Technician was honest, all around stand up guy
Very informative proud of home the best thank you
Heather McSmith
5 years ago
Wonderful service.
Brenda Garcia
11 months ago
Brian is a wonderful young man he was very helpful and in detail on explaining what was wrong and how he fixed was he needed to do. I recommend Brian as your technician he is an asset to the company
Robin Prosnik
5 years ago
Shawn was personable and explained everything to us so that we would understand.
The technician was extremely friendly and knowledgeable. He walked me through everything he had to do make the repair. So at the end there were no surprises on my bill. Highly Recommended by this Extremely Satisfied Customer...
Rodney Nutter
3 years ago
Roto-rooter showed up at 8:00, and fixed my clogged kitchen sink in around a half hour. My tech was very knowledgeable, professional, thorough, and explained a lot of things to me. This was after 2 companies couldn’t help me because there wasn’t a clean-out in my plumbing. They said it would need to be done from the roof.
I was excited about being able to use this company and was impressed with over the phone customer service. They were prompt with getting me scheduled. I had a bit of an emergency, I was told someone would be out between 8-10. 10 am I received a call saying I was next in line but they were a bit backed up. Understandable. It’s 2:30 and no call no show still.. needless to say I was disappointed and just canceled the service all together. I expressed on the cancelation call what happened all I was told was that I could cancel it or reschedule for a different time. It was a waste of time. I hope that someone in management addresses this issue for future customers.
Great service and maintenance tips for plumbing.
Debbie Keafer
3 years ago
Manny was able to come before my appointment time, which was a huge help. He quickly assessed the situation and had the toilet fixed in no time. I’m thankful I called!
Dave was very helpful and he showed me step by step on to complete his task on he was doing. I was very pleased on the outcome of his job performance and he was very professional with is customer service. Thank you once again dave!! I very satisfied with your service.
Extremely happy with the timely service that was provided by Roto-Rooter. Called 3 other plumbing outfits in the area (Portsmouth, VA) and when none of them showed up I went with Roto-Rooter. They were at my house within 45 minutes of the initial call and went about their work until it was done right! Michael and Sons quoted me $10,000.00 to fix my plumbing, Roto-Rooter snaked my lines for $499.00 and it was a done deal! Thank you for your timely and honest service.
Molly Johnson
3 years ago
Quick, professional, and Jacob was very thorough.
Gene Dangerfield
4 years ago
Dave (#5131) did a great job. Very friendly and good at what he does for Roto-Rooter. Made quick progress at replacing old hot water heater and the new one is great. Job completed in just a matter of hours and very well done. The quick response and sound workmanship was much appreciated. I would recommend him to any one needing water heater installed. Thanks, Dave.
Fast and efficient. I called and a Roto-Rooter technician came within 2 hours. I had a severe water main break and the technician fixed it in a little over and hour. Very pleased with the service and the price was reasonable as well!
Remove and replace sump pump Manny and Jason were all of the above.
My service technician was Gary. His machine would not fit in my bathroom, however he found a way to unblock the pipe. Very professional.
Marquita Hill
5 years ago
Grant was on time, friendly and professional. He assessed and fixed the problem quickly. Nice service. I will use this company again.
Joshua Arnold
2 years ago
Mike 0703 was professional and timely. We requested service on a Sunday and Mike was here within 90 minutes of request. He called ahead to let us know he was on the way and he worked very efficiently. He gave a detailed report of the work and services and we are now satisfied customers.
Gerry Rogers
10 years ago
Very bad experience. We scheduled an appointment for between 11a and 1p today and as of 8:45p they have still haven't shown up.The sad part is we got at least 2 calls throughout the day saying they'd be here in about an hour, only to have no one show up. Don't call these people unless you have all day to wait for someone who may never show up.When we finally called at 8:45pm to cancel because we had found Michael and Sons, who came right out, they were indifferent without even an apology.
I noticed a leak in my ceiling and had contacted a different company but they couldn’t come out until a week later. I called Rotor rooter and they came that next morning. Manny was excellent, fixed the issue in no time. They’re a little pricier but I feel like you’re paying for quick, quality and efficient service.
Responsive laate on a Friday afternoon and persistent in resolving the problem.
Thoroughly diagnosed the issue while providing adequate solutions. They went above and beyond to fix the shower that could’ve gotten worse as time went on.
Jake McCormick
2 months ago
Corey and Andrew WERE GREAT! Super detailed service and very thorough in the cleaning and inspection of our system. 10/10 would recommend
Heather Andrew
a month ago
Very diligent and took ownership of the entire project. Impressive!
Melanie Brannan
5 years ago
Great experience with Roto-Rooter; they were very professional, on time, and quickly took care of the problem. Shawn was extremely professional, helpful, and provided us with great guidance to help prevent any future issues. Roth-Rooter will be our go to plumber.
Timely, clean, professional and made my water run again. What more could you want?
Krystle Jones
2 years ago
My initial appointment was for Saturday between 5pm-9pm but they weren't able to make it so we rescheduled. It was frustrating that nobody called me until 10:30 pm to let me know. I waited for 5 hours and changed my evening plans. However Mike (#0703) came today on time and was quick to assess the situation. He was able to fix my problem in no time. He was very knowledgeable. The water remediation team was also amazing.
The Technician was responsive. However, the price was too high.
Terry Dieringer
5 years ago
Shawn Prunty was my Roto Rooter Service Provider. He did such a great job. He went over and above what was required. Due to my being a Disabled Veteran, and short on $$ he cleaned out my sink and tub as well, for no charge. He advised us of the main problem. The main line does not slope correctly. He filmed the main line as well, and it showed 100% clear now. Great Job Shawn! Great Job Roto Rooter!
Maureen Province
8 months ago
Corey was helpful, thorough and explained exactly what the problem was and what he was doing to fix it.
Very timely and professional, easy to contact, and quickly repaired the
damage.
Austin was the best. Clean friendly and efficient. I will never call anybody else but this company. Additionally Kyle Russel was extremely helpful in explains the process. All were timely. I could not be happier!
Mary Trevino
7 months ago
Everything was good except he cut the white pipe that goes along the water heater a bit too short. But other than that, he was very good and informative.
Joaquin Casillas
8 months ago
Austin and Gavin were great help and fast
Mustafa Ugurlu
2 years ago
Kind staff but expensive
jevon jackson
5 years ago
My experience with rotor rooter went over very well. All my expectations were not met. I had a pipe burst between the wall in my living room. I was under the impression I was going to spend an arm,a leg and heck, a few toes too. But the cost was well under than what I expected. Plus the tech was Courteous and knowledgeable. He provided the simplest yet safest and efficient repair possible. And it was at a feasible price, especially after he was dispatched 1030 at night. It did not take him long to arrive nor finish the job. He had all materials and tools available, which is very important. I am a appliance technician so I was able to evaluate him from a technician point of view. The call center was prompt and pleasant. And now I have rotor rooter in my speed dial address book. Hopefully I won't be using them anytime soon though..
Manny was fantastic! Very professional and a great ambassador to your brand.
Incredibly polite, friendly and personable; a pleasure to work with.
Joseph Prater
5 years ago
They came out in a timely manner. Didn't get hamstringed and was treated fairly. A little pricey but well worth it.
Customer service agent was very personable and professional. Technician (James McMillan) was prompt, knowledgable and very friendly.
I called Roto-Rooter with a problem I had at my place of business. They came out very fast and the same day. We had a clogged line and on a septic system which was serviced less than 3 weeks prior, not by Roto-Rooter. The guy they sent Shawn Prunty was professional, informative, nice and did a great job. He not only cleared the line but he went the extra mile and redid the line several times to make sure it was done right and explained what the problem was and how to keep it from happening again. This is excellent customer service and I would call them again and recommend to others. Thank you Shawn!
Great job. Didn’t have to wait 1 week for service. I called to set appointment and job was done all in one day!!!
I called Roto Rooter for a clogged drain. I received 2 phones shortly after keeping me updated on the Technicians schedule. When Corey showed up, he accessed the best way to snake the clogged line. Then got to work. Corey was very Professional and Thorough with his work. After he got through the Clog, he ran water and drained the washing machine thru 2 cycles to make sure the clog was gone. Thanks Corey , you Rock.
I was extremely pleased with the service we received. Both sides of the sink were stopped up and pipes behind the washer overflowed sending water all down the hall towards the front door and around the corner into the den. First, we were called to get our agreement for them to come earlier than our appointed time. When Shawn and George arrived, they were courteous, professional, wearing clean uniforms, and equipped with knowledge and experience to resolve our issues. They took the time to explain what caused the problem and what to do to prevent this from occurring again. Don and I were appreciative and greatly relieved.
Christiana Tambone
3 years ago
I was impressed with the quality of service received during my emergency service call. My service included an emergency clean out with a camera scope investigation. The clean out began at 11:30 PM and concluded at 3:30 AM. The scope investigation took place about a week later.The technician completed the work thoroughly and professionally. He had complications getting the snake moving in the direction it needed to go, but worked diligently and patiently until the work was done. The only reason I am giving 4 stars rather than 5 is that the service was pretty pricey compared to other service providers in the area, but it was an emergency situation and the toilet need to be pulled for both the clean out and the camera investigation, so that should count towards something.I would recomment Roto-Rooter Plumbing for emergency situations.
Stephen Janson
3 years ago
My after hours clog was expertly fixed in an extremely efficient manner. Technician was upfront about the costs and different options as well as the pros and cons to each. Very knowledgeable and helpful and was able to fix the clog as well as inform me about Plumbing at a rudimentary level. I wouldn’t call anyone else for my future plumbing needs!
Great service!! Here quickly and found the problem. Techs were thorough and knowledgeable!!
Wesley Coates
2 years ago
Austin was top notch. Super friendly and professional. I will use this company again thanks to the outstanding service provided by their technician. Thank you Austin!
Elizabeth Olsovsky
5 months ago
Gavin was awesome! It was late on a Saturday and pouring down the rain. He got us flowing again!
Jackie Lorenzo
7 months ago
Service was fantastic. Manny was professional and knowledgeable.
I am extremely pleased with the service and knowledgeable people who completed my job with Roto-Rooter. They were quick, knowledgeable, and very reasonabled priced. Highly recommend the use of this company.
I was pleased that the technician was on time, professional, and very helpful in telling me things I could do to prevent future problems. I would definitely recommend this company to friends and family!
Quickly and professionally took care of our problem! Highly recommended!!
Sunday service for a moderate repair when most would want to come during the week. Our technician was courteous, clean, and explained everything. Labor rates are higher than most, but good value for the service provided. He did give multiple options depending on budget and didn't try to upsale/push anything which I appreciated.
slow drain and a worn out faulty faucet prompted my call to Roto Rooter. They did a terrific job. I will call them again if the need arises.
Very quick, friendly and reasonable.
Service was personable and professional
Benjamin Hoofnagle
7 months ago
Both Corey and Tiko were very professional. Very knowledgeable about their business. Would recommend to anyone.
Ask for Keenan! Incredibly knowledgeable, easy to work with and professional. Highly recommend!!!
Michael Murphy
8 years ago
Shawn was great. Professional and courteous, he explained what I had going on and then quickly fixed the issue. He even gave me tips on maintaining my sewage system. Highly recommend.
Mike and Manny were both professional and extremely knowledgeable. You’d never know it was cold and rainy as they worked right through with no complaints.
These guys were great! They showed up first thing and had our clogged lines fixed in a great timely manner. They were very professional and even cleaned up inside where the water had backed up into the floor.
I have always had a good experience with Roto Rooter that's why I continue to be a repeat customer. This time my direct vent gas hot water heater needed to be replaced so I called Roto's Chesapeake office. The front office was very helpful and sent out technicians Wayne and Manny. They were on time, knowledgable, well trained professionals. They went above and beyond to explained what needed to be done and the steps they would take to accomplish the job. The quality of their work was very impressive, they took care of little things that I didn't even know were in need of attention. They respected my time and actually finished ahead of schedule.They were polite, efficient respectful and knew their craft. I highly recommend Roto Rooter and especially Wayne and Manny.
Manny was great when he came out. He took his time and corrected the leaking issues. He was also training a new tech, with as much information as he actually explained, I could probably run you a new bathroom.
Crystal cherry
8 months ago
Austin and Gavin were very professional, very helpful, and pleasant to have in my home to fix my issue! These two gentlemen will be my to go to when I have an issue or anyone I know that has an issue!! Thank you both so much words can’t describe how pleased I am or how thankful I am to them for getting my plumbing back up! Thank you both!! 😃😃😃
Austin was so friendly, patient, and he explain what he would be during before starting and he explain everything after he finished. He
installed a water heater.
Both of my techs were awesome!!!!
Kristen from roto-rooster is the best plumbing tech ever. Friendly, knowledgeable and works well this the elderly. I am so happy with his service for my parents such a nice young man. Shanta Ferguson
Austin got the job done and took time to explain
Kristina Froisland
7 years ago
We had a nasty plumbing situation late on a Saturday night. Shawn came out 30 minutes before our scheduled window Sunday morning and within 45 minutes our pipes were unblocked and the house started smelling better immediately! Thank goodness for Roto-Rooters 24 hour service. Thank goodness for their timely service and knowledgeable employees.
Jessica Thompson
5 years ago
During an awful time, they came out and fixed our plumbing. The tech was great! Making sure everything was in running order despite the fact that it was 2AM. I will use them again.
Manuel Villanueva
3 years ago
Purpose: I had no issue; selling home and needed a company to come and and ensure there were no obstructions in the line. I had no plumbing issue at all. On time, ran machine through clean out towards house and tore boot on the end spilled sewage under my home. Did not respond when told about issue.. I had to buy pvc clean out to fix. I paid another company to remove vapor barrier and replace since sewage made a mess. i spoke with 6 different folks through the whole process. Most were cordial and responsive but couldn't help because it was not part of there responsibility to do anything. Recommend Quality Control person to respond to incidents of this nature.
Scheduled app't online Sunday PM, received call prior to my requested time and Barry arrived on time. Quickly assessed our problem and solution and set about getting job done in a timely manner. Very knowledgeable & professional. Would not hesitate calling Roto-Rooter again if the need arises.
Gavin was very friendly and offered sensible diagnostic knowledge.
Elizabeth Jordan
3 years ago
We had a huge leak due to Quest plumbing. Roto-Rooter came the same day and fixed it. They assisted me in filing a claim and was in constant contact with my insurance company. We ended up having them replumb the house so we wouldn’t have to worry about Quest leaks anymore. Jason and Zack were true professionals and did a thorough and awesome job. Thank you!!!
This service was performed very professionally and quickly. Would not have used if I had longer to stay here with my daughter. I felt that we were over charged for the amount of time it took to fix the drain 272.00 especially when all that was used was putty.
Austin was great! Super professional and went right to work! He also advised me on a few future projects that I might want done! 5 stars all the way!
Sergio Navarro
a year ago
Matthew Pollock
a year ago
Called to fix a burst pipe. Tech arrived within less than an hour to fix the pipe and had water restoration team arriving right as he was finishing up. Their responsiveness definitely helped mitigate further water damage from occurring. Will always use these guys for emergencies.
Notorian Morris
9 months ago
Corey at Roto-Rooter was a top notch professional. In an era where customer service seems to be irrelevant, Corey’s professionalism and service delivered at the golden standard!
James campbell
2 years ago
Emergency service took 2 days but they did not have what they needed to clear my drains for another day. Called someone else as my business was already closed for a day.
S Daniels - Logan
2 years ago
Joanne Frazier
7 years ago
I am so grateful for the service rendered by technician Joe (#2181). He was very respectful and knowledgeable. He listened to my story and willingly answered each of my questions. With technicians like Joe, Roto-Rooter will be my plumber for life!
Marcia Budnikas
8 years ago
First Rate...the appointment was easily made and the tech arrived on time.
He allowed me to hang with him to get an idea of the work at hand. He diagnosed the problem rapidly, provided me with an estimate and went to work.
Zack was sociable and confident at what he was doing.
William Riggins
7 months ago
The guys were great. Very good customer service and they got job done quickly.
Austin did a great job and got us up and flushing
Dexter Atkinson
5 months ago
Very thorough, professional and rapid completion. Advice for future drain effectiveness greatly appreciated.Well done and highly recommended.Note: I am a professional engineer for credibility.
Prompt, professional and courteous. Definitely recommend and would use them again.
Amazing product! Fixed my 2 day clogged drain in 30 minutes. Thank you again.
Technician was experienced and knowledgeable... Service was provided quickly and within an hour of calling... Satisfied customer..
Megan Hartje
6 months ago
Keenan was immediately helpful the moment he walked in. He was very communicative through the whole process and explained everything without us having to ask, as well as answered any questions. I really felt like he was genuine when helping vs how others can be at times.
gagik d1336 ali
3 years ago
Jacob was very knowledgeable and helpful. He explained every part of the process of unclogging the drain and what might have caused it. He was very friendly and I would use this company again just because of this experience.
Patricia Birdseye
6 months ago
Corey did a great job - and took the time to explain everything. Steve was very through and gave a clear description of what needs to be done. Mike was friendly and helpful as well.
Benita Baldwin
3 years ago
Christina S.E.
5 years ago
Alonzo and Will made this the best plumbing experience we have ever had! Thank you for positive, fun, and friendly demeanor - and thank you most of all for the fast, efficient service!!
Manny and Justin were fast and thorough. Great job.
Kirstin Grimes
5 months ago
Keenan was very professional throughout the whole process. He was also very informative during all of our questions to him. Very friendly and a pleasure to work with.
Ramon Betancourt
4 months ago
The men that came were profesional in all their works. I will pass this information to all my friends. Thank you Ramon
We were having a problem with water hammering. They explained what it is and how to fix it. Upon further inspection they found a pinhole leak on our waterline under the house. They repaired it fast. We have always used Roto-Rooter and will continue to use them for all of our plumbing needs! Thanks y'all!!
Had a leak in my shower going into the crawl space so I called for an estimate. Dispatch quickly and efficiently took my information and gave me an estimated time window thirty minutes from then. Shortly after getting off the phone I got a follow-up call saying they'd be there in forty-five minutes. Grant and Robin showed up at the promised time and were very courteous and professional. Got the issue fixed and fixed right for a good price all within two hours of calling and with no added fees for such expeditious service!
Joseph Chiaramida
4 months ago
Excellent customer service these gentlemen provided .
Elizabeth Stackhouse
5 years ago
The service I received was on point. Chance, the technician, was very professional and let me know what the problem was, how it was taken care and he made sure all plugs were clear. Thanks sooooo much especially for no additional charges for weekend service.
Daniel Hoover
6 years ago
Shawn was personable, knowledgeable, and helpful. He quickly diagnosed the problem, took care of it, and left us with valuable information. Thanks Roto-Rooter! Would definitely deal with these folks again in the future.
Emmerald Murphy
3 years ago
Mike and Joe were really nice and gave good advice for future possible issues in plumbing.
Kayla Crawford
2 years ago
Mike was my technician and he did a wonderful job. He was kind and professional the whole time. I will definitely be calling them again when ever I need something fixed!!
They were very quick to install our water heater. They did a free quote which was very convenient.
Outstanding service, punctual, and extremely professional. Alonzo our technician was beyond excellent.
Shawn Prunty arrived within the time given me by phone. He fixed the problem quickly and advised how to prevent in the future the same problem.
Cynthia Pulley
9 months ago
They are terrible people company start work and refuse to respond to calls sorry but true
The mechanic Gary provided excellent service was on time and knocked the job out. Couldn’t be more pleased. 👍
Don Stickles
9 months ago
Austin and his helper were very professional and courteous. Explained what they would be doing before starting the job and cleaned up everything before leaving. Great job!
Sabina Heckenberger
3 years ago
Great service. Fixed toilet in 10 minutes. Professional.
isaac michaca
6 months ago
Emmanuel was kind and very professional. He took the time to understand my issue and went out of his way to help me with my repair. He did quality work and completed the job super quickly. I would hire him personally for another job anytime!
Fast and friendly service couldn’t ask for anything more.
William Thorne
3 years ago
Hunter did an excellent job repairing issue with slow drain. Showed up on time and was very professional and knowledgeable.
Nichelle Ricks
3 months ago
COREY Provided great service to me.
Betty Ricks
lincoln smith
4 years ago
Fabulous service - on time and courteous.
Cameron Brown
7 months ago
Best plumber I've had the pleasure of doing business with! Wish I could give more than 5 stars! Went above and beyond to make sure I was satisfied and made sure I had the best experience possible. Definitely calling again for any future needs.
Derek Helmlinger
5 years ago
Shawn did a amazing job at helping me out. He know right away what was causing my issue. And talked to me on what to do to fix the problem in the future. Roto-Rooter was fast on being able to help me out I would highly recommend them to everyone I know and will definitely use them in the future.
gerald mathei
2 years ago
I was surprised by the speed that Chad performed the work. Work was very quick and professional. Would use them again.
Drusilla Starnes
4 months ago
Rebecca Yaple
2 years ago
Roto Rooter saved the day! I had a backup in my laundry thinking it was going to be a simple snake out to fix, boy was I wrong. Bobby from water maintenance and Mike my technician were great in explaining everything and how it needed to be handled properly. They put my in contact will everyone I needed to talk to and getting John to come out and camera the line. Although it's not the outcome I wanted (worse than expected) they were professional and helped guide me through every step of the process (and that's not easy when I get frustrated - not their fault) and continue to help as the process moves forward with constant communication!
Gary Banks came out on Thanksgiving night and done a phenomenal job. Was very explaining on the problem! Great service
Hunter was awesome! Very professional & friendly! Second time using Roto-Rooter & will definitely be a lifetime customer!!! Thanks again!!
Fawzya Khosti (54 Media Group)
9 months ago
Austin and his team were polite, explained what they needed to do, were professional and did the work that needed to be done in a timely manner.
Katrina Hayes
3 months ago
I would like to thank you so much for the wonderful service we received today from Roto Rooter!! The two gentleman came quickly and were fantastic! The price was very reasonable also! I do appreciate all of the work they did!! I will definitely recommend you to others!!
I had a leaking valve under my sink and needed it fixed ASAP. When I called, I was greeted with excellent customer service and told someone would be here within an hour! The plumber who came, Johnathan, was professional, friendly, competent and more than helpful! I am extremely satisfied and will definitely use them again if needed.
michael lepore
3 years ago
Travis and Jacob did a great job today. Apparently it was a tough clog but they didn't quit. Appreciate the hard work guys!
He found problem, quickly. And then set to fixing it immediately. He was fast, efficient, and very professional.
Austin did remarkable work over a period of two days. First he fixed the leak and then modernized our outdated shut off valves at three locations. He quickly analyzed our situation, communicated the cost and explained options . Austin’s skills and communications ability are outstanding.Austin a week later repaired a shower and did a great job.Roto Rooter is always hours behind with scheduled appointments. The quality of plumbing staff is not matched by the office staff. They need to fix their scheduling problems
2nd time using roto rooter, and it was great. no issues.
Kimberly Morris
2 years ago
The initial interaction was wonderful. The staff was responsive, friendly and professional. Tanyika was absolutely wonderful in explaining what she was there to do and the process of cleaning up water damage. However, I was told it would be somewhere between 11 and 5 to get the water heater repaired. No updates or contact so by 4:30 I was calling for a status only to be told 30 more minutes. I called several times between 5 and 8:00 and was told someone would be out there shortly. At 8:30 a guy arrives. Looks at the water heater and tells me what he need to do and asks if I need it fixed tonight. After I said yes he said he may need a part and leaves. By 8:45 I called the dispatch to find out if he's coming back. The dispatch calls the guy and then tells me the part stores are closed and he wouldn't be back would I like to be put back in the que for tomorrow.I was livid. My daughters birthday weekend spent waiting 10 hours only to be ignored and no communication as to my status and then told that the best they can do is leave a note, but can be there somewhere between 11&5...again!!!Fortunately the repairman showed at 0900 this morning. He was wonderful and made the repairs in under an hour. If I had a critique it was the lack of communication with the customer concerning calls. 10 hours and I had to make all the calls to find out status all the while making my daughter miss birthday fun.
Very impressed. Called for an emergency plumbing problem at 930 at night and it was fixed and the man who came was amazing and even had someone check the flooring and walls to make sure nothing was standing wanting underneath! 5 out of 5 and highly recommend!
From Rita who booked my appointment and Cory and Leo, I received outstanding service from all three. Thanks roto rooter, I am always pleased with your team 😀
Denita Peele-Whickum
2 years ago
Hunter #7200 was amazing!!!
renata mcintyre
3 months ago
Michael was great! Efficient , solved our issue, and cleaned up after himself. On time and on a Sunday!
Keenan was extremely professional and helpful. He was very thorough in his work and explanation of what needed to be done to clear my drains and get my laundry machine back up and running!
YES YES YES YES YES!!! BEST CHOICE EVER THIS WEEK!!! I WISH I WOULD HAVE CALLED ROTO ROOTER SOONER!!! Mike Wilson (tech they sent) was amazing! After several failed attempts by our horrible home warranty company (HMS) sending worthless companies like Patriot plumbing to take our money and do nothing for our clogged plumbing, we were left with more clogged pipes and now a sewage backup yay! It wasn't until we were fed up with the run around and decided to call ROTO Rooters on our own behalf. Boy I wish we would have called them from the start. Mike came out, explained the whole process to us. Showed us the different pipes around the house, explained to us where the backup might be located, explained to us the pricing, was very patient, and when I say he went to work, I mean this poor guy was sweating! He worked his butt off and he got our pipes unclogged and running!!! Yay!!!!!! YOU GO MIKE! MIKE WILSON DESERVES A RAISE ROTO ROOTER! #GIVEMIKEARAISE!
Shawn did an amazing job and not only did he fix my slow drain, he educated me on how to stay on top of it. Great job
Adam did an amazing job! Prompt and efficient. Will use Roto-Rooter again and request Adam!
Manny was very professional, on time,very knowledgeable,great help
Excellent service with him.
Thank you
Best quality service ever!!!!!! I would recommend no one else!!!! Ask for Mike Wilson!!! He worked his butt off for us and found the clog when two other companies couldn’t! He wouldnt leave till our lines were cleared! Roto rooter is the best!!!!!
Kevin Leaven
4 months ago
Amazing service!
Karen Huggins
3 years ago
Mike showed up at 9 PM on a Sunday night without acting like he was showing up at 9PM on a Sunday night. We explained our issue and that we had been using all natural products and plunging for about 7 hours at that point. First thing, he did NOT dismiss my efforts as ridiculous or a waste of time. He explained at the RR pricing and products and processes then got to work. 31 ft of snaking later, explaining how the kitchen ties into the nearest bathroom, and my clog was gone. I can't even explain how happy I was with Mike. His knowledge and experience and even the lateness of the hour, explaining everything to us. But most importantly, again, at my age and with my daughter helping for 7 hours, he did not dismiss all that we did, other than thank us for not using Drano. This is not my first emergency call to RR (broken pipe the first time) and will not be the last. Thank you Mike.
Mr. Robert was the technician they sent out to my home that I rent. Mr. Robert was very knowledgeable he quickly assess the problem and got right to work in a timely manner. I would recommend Roto Rooter Plumbing to my family and friends!!,...Thank you!
Charles Sales
5 years ago
I had a pipe leaking in my kitchen wall and I scheduled service as soon as it happened. We were given a appointment slot a few hours later in the day. No big deal. Unfortunately, they did not show nor call. When we did call we were continually being told the tech is running behind. If I had known you wouldn't be able to service me today I would have gone with someone else in the area. When I did finally get contacted at 3 AM I was told that we had been rescheduled for 8-12 the following day. My family was without water all day. This is rediculous. You should call and keep someone updated better and set realistic expectations of service.Our service technician was amazing when he arrived.
Roxanne Costen
5 years ago
Service guy Shaun was excellent, friendly, he explained the situation with so much detail. Excellent service. I only want Shaun to work on my home. Thank u Roto-Rooter
Corey was very friendly and knowledgeable about what was going on with the plumbing. He worked very hard to resolve the problem. I feel relieved that problem was corrected. I can now flush my toilets and take a shower without everything backing up.
Robert Hickman
5 months ago
Gavin showed up very quickly and got the job done just like he promised
Evelyn Sawyer
3 years ago
Excellent professional services rendered by Gary Banks. He was personable and knowledgeable about his work. He is intelligent and dedicated and definitely is an asset to the company. I feel blessed he is a member of the Roto-Rooter team as he has demonstrated what service excellence really is. I give Roto-Rooter the highest rating possible.
Fredricka Rodgers-Sneed
4 months ago
None
Rylee Mccorkle
3 months ago
Keenin was very helpful
DeShaun Blyden
4 years ago
Dave (#5131)provided excellent service and did not take long at all. I was very impressed with the overall service provided and would recommend him to anyone.
I called them on a busy Saturday. My main water supply valve leaked all over. Mike (tech 703) showed up and took a look but didn’t think he had one extra part he needed. He called around and found someone who had the part and asked that tech to bring it. He started working and ended up finding that last part. All in all replaced my main water supply valve in about 20 minutes. Awesome work! Now when my pregnant wife gets home she’ll have water. Would definitely recommend them.
Technician was competent and friendly
Joshua Johnson
2 years ago
Mike was very professional, accurate and very knowledgeable about the process. Fixed it within minutes of being here. He even offered extra help for future business
They came out very quickly after I called on a sunday. Larry was great and very professional and courteous. The job was very well done, I'd definitely use their services again and would definitely ask for larry to come out. Thanks!
Carlos flores
8 months ago
Corey and Cole were excellent craftsmen. They were experienced and swift with their work.
Jennifer Velasco
3 years ago
I was very pleased with the services provided by Roto Rooter. From the receptionist Alicia on the phone who setup our appointment to the service technician Gary who came out in a timely fashion (especially for a Sunday). They even let us know by phone when the technician was on his way. He was able to get right to the bottom of our water heater issues. He walked us through every step of the process & everything he was doing. There were no questions left unanswered. I’d definitely recommend Roto Rooter to anyone in the area for your plumbing needs. I will be keeping their number on hand for our any future repairs.
They came out and a very fashionable time frame and did great work. Had my water back up and running in no time at all. Would definitely recommend this place to the next guy and will be using them again very soon to replace my hot water heater. Great people. Great work.
Fast and efficient service. Reinaldo Ramirez was most helpful. He fixed our kitchen sink drainage problem. Thank you very much.
Dana Gobrecht
5 years ago
Of all days it was Fathers Day weekend, and both sinks in the kitchen were stopped up. My wife said it had to be fixed ASAP friends were coming over. We called and the service man showed up in 30 minutes. He went to work on the sinks and had parts to fix it on his truck, cleaned up the repair area, told us what not to put in the garbage disposal and all complete in about an hour. Very impressive. Left us a business card with the main office number and if we liked him to ask for him and he would be sent out to us. Made my wife's day,,,,,and mine.
David Melton
7 months ago
Corey was very respectful and courteous.
Shannon Carter
6 months ago
Dude was extremely chill & respectful, even listened to my relationship problems for a while lol. Definitely recommend!
Tamara Stephenson
5 years ago
My first experience with Roto-Rooter was an excellent one! Our kitchen sink had a serious back up whenever we used it or the shower. We decided to try Roto-Rooter and we are so glad that we did. The experience from start to finish was very professional. The technicians, Zack and Chris, were on time and fixed the problem in a matter of minutes. They were both very professional, knowledgeable and kind. I give this company and their customer service an A+++, 10 star rating!!! Thank you, Roto-Rooter for taking care of our plumbing issue.
Janet Wrestler
a year ago
The plumber came out on a holiday weekend and worked at night. Very much appreciated!
The tech that came out was very nice, pleasant and did a great job.
I had a bad sink leak and the service technician Manny came and repaired it. The service was great and took a very short time. Highly recommend using this company.
Tamieca Holloman
8 months ago
He was did an awesome Job!
Janita Rucker
4 months ago
Great service! Manny was professional and educated me on the root and solutions for the plumbing issues detected. This company was responsive & addressed my concerns same day. Would recommend!
I waited an extra 5 hours after the end of the quoted time period before anyone came, but the night dispatch manager followed up with me during the wait and technician who came to the house, Austin, was great. I don't want either of them to suffer from me leaving a low review because they were excellent, but I am a bit disheartened.
Philip Riske
7 months ago
Excellent work! Cleared the drain.
Maria Reckzin
8 months ago
Austin and his coworker were very professional and helped explain what needed to be done. Will definitely recommend.
Very professional they walked me through the process. They explained what needed to be and some potential hazards to look out for. Very courteous and knowledgeable.
Faulty toilet valve was repaired and kitchen drain piping was replaced by Alonzo. He was extremely courteous, very professional and did an excellent job.
Keenan was great we love him..
the greatest very respectful to the house
Linda Walters
2 years ago
Gary was very personable and professional. He gave us the details we needed to make an informed decision as to the repairs. Gary was fast & thorough. He made this unexpected issue much less painful.
Wyatt Fournier (Retro)
3 years ago
Late night fix completed effectively and efficiently.
ShearMad Beauty
5 months ago
Keenan brought the best vibe ✨ 👌 🙌 of positive possibilities to make the most sense of a mess that devastated me. .. the dreaded toilet plumbing that looked like the swamp moved into my bathroom.So its beautiful 😍 ❤ done well with integrity and passion. Same day I called.The price was very fair and they even had a coupon 75 off.Professional and precise.Passion and experience.Right on !!!! Ps. Thank you Mr Gibson.
Shola Mahoney
4 years ago
Dave was my service technician and he was extremely professional, helpful and thorough. Despite my emergency situation, I had a fantastic experience with Dave and Roto-Rooter. It’s a one stop shop from emergency services to professional clean-up repairs. I will use them again and I highly recommend!!!
Technician responded to a late night call. Had clog cleared in 20 minutes. Very pleased.
Patrick Garvey
5 years ago
Jim, Robert and Jay were absolutely outstanding. Jim's initial response was above and beyond and exceptionally fast, enabling our needed plumbing issue to be surveyed and dealt with immediately. From there, Jay arrived on scene and he and his team wsstew zero time getting to work. He and Robert, the project manager, ensured to be in constant communication with me and kept me apprised of the status and process. Great, great work by all, and would highly recommend to anyone!
Austin and Gavin were awesome. Very cordial, honest, and quick to work. Recommend 10/10.
Heather Chesney
3 years ago
Wonderful group that came to take the water damage out! From the representative to the work crew they were amazing from start to finish! Totally recommend them to any and all that may have water damage! Amazing!!
Donald Williams
3 years ago
They came and promised to fix our kitchen drain problem no matter what it took...and they took this job on after another local plumber either didn't know how to make the repair or didn't want to. Thanks Roto Rooter and Terry, Gary, James and the entire Norfolk/Hampton Rd Crew!!!
Nick DiNunzio
9 years ago
We were advised to use Roto-Rooter to help us identify a serious problem we're having with outside storm water drainage around our home. Our request was to help find any clog and/or breakage in existing under-ground drainage pipes previously installed by a landscaper - so we needed their camera service.... First request was done on line - a technician showed up - late on a Friday evening, with no camera or detection equipment. His notes (from dispatch) indicated the problem was with an outside sewer line. He was unable to do anything at all. He then called 'dispatch', explained the problem (that a camera was needed) in order to perform requested services. Second technician showed up a few days later (of course, you're provided a two hour window where you have to wait and hope they even show) - again, later in the evening - around dusk. He had a camera, but no 'detection' device to locate/identify IF a clog/leak was found - so could not do the work either. He called their camera department head and scheduled him to come out on a Saturday morning - supposedly first thing. We waisted our entire saturday waiting on him - only to call dispatch to find there was no appointment even on the books because the dispatcher process was basically circumvented. After wasting the day, we were then informed he would not be coming after all because he wasn't even at work that day. They (dispatch) then scheduled another appointment (we're now at #3) on Monday, Sep 22. A technician named Ty showed up who actually had the necesssary equipment and performed all requested work. He was EXCELLENT - both in his skills and in his knowledge base. He was very helpful and personable. So if we were to rate Ty, we'd give him 5 stars; but Roto Rooter's dispatch service and diagnosis/interpretation of what service needs to be performed is well below even acceptable or adequate. We'll never use them again. Also, we were quoted that the fee was $300; then were informed that it was $300 per line to run the camera inside them. So we were looking at $300 x 4 when we were told it was a flat fee service. Never again.
Richard Lewis
4 years ago
courteous , and efficient.
Stanley Wynn
8 months ago
Austin and Gavin, the technicians were excellent. very professional. I were highly recommend them.
Melinda Pezzella
5 months ago
I highly recommend this company for all plumbing issues. Not only were they professional and experts in the field, but they came out on the weekend in a timely fashion. The technician answered all of our questions and took time to explain what he was doing.
William Brown
6 years ago
Shawn and Antonio came out today to fix a toilet drainage problem. They were impeccable professionals! Very courteous and personable but most of all extremely effective. They diagnosed the problem quickly, provided me a comprehensive assessment and fixed the problem quickly. Best experience with a home contractor to date!! Highly recommend!
Jason Williams
8 months ago
Keenan was very professional and knowledgeable during the whole process. Excellent worker!! Highly recommended
I was not happy after my most recent service call. However, Their general manager, Brady was concerned enough to reach out to me and make things better.Needless to say I was impressed that a company as large as Roto Rooter still cares about their customers. I've been a loyal customer since 2009 and enjoy their quick and professional service. I will continue to use Roto Rooter in the future for all my plumbing needs!Thanks again!!Joaquin
Daniel Franks
a month ago
Good man!
Wendy McIntosh (Froggy)
2 years ago
Mr. Gary Banks, was very professional, and informative . Price was discussed upfront. When work started, he found other problems and discussed what needed and could be done, and scheduled an appointment for me to help improve my situation. All in all plumbing is not cheap, but I would definately use their services again.
Fellas were awesome. Did not waste any movement, super efficient! Knew exactly what to do and when to do it. Thanks again guys!!!
I n today's world, it's refreshing to know that some people still believe in delivering high quality customer service. Rotor-Rooter in Chesapeake is one of them! Very professional from the outset. Our water heater blew out on a Friday evening before a three day weekend, because that's always when stuff like that happens. The professionals at Roto-Rooter answered the phone after 1000 PM, told us they'd have a technician out in the morning to check it out. He was there by 9, gave a courtesy call as a heads up half hour before he showed up. Diagnosed the problem, gave me an accurate estimate. Was there the following day by 8 AM, ran into some fit issues with the new tank, worked through those with ease and was done by noon. Our technician, Steven was the consummate professional, courteous, kind, very knowledgeable and highly skilled. FIVE STARS all the way!
Kimberlyn Barr
7 months ago
Manny was professional and finished working on my refrigerator waterline with no issues. H
They worked with my schedule and were easy to reach and communicate with. Robert was friendly, competent and professional. He covered my floors with plastic from the door all the way to the bathroom. I was charged exactly what I was quoted despite it taking a bit longer than what he thought it would take. I would def. call again if/when plumbing services needed.
Richard Barron
9 months ago
They were very courteous and professional.
Annette carter
6 months ago
Harvey Braddy
7 years ago
We highly recommend plumber was great and knew his profession. Very helpful and great customer service
heather sykes
7 months ago
Corey was amazing super friendly, and got the job done. Very professional as well.
Donald Smith
5 months ago
We had a blockage in the pipe to our septic tank. Roto rooter sent Keenan out within a few hours and he was awesome! He really went the extra mile resolving the issues we had and was extremely personable and professional. We would definitely have them back out if we have any further issues. Thank you roto rooter and Keenan for his hard work!
Manny and Mike did a great job on a Sunday and got my tenants bathroom working again .
tamera Scott
4 months ago
Michael Schmidt
2 years ago
Mike (tech #703) did a great job for me installing a new dishwasher, faucet, and unclogging my disposal as well. He was very through and everything works like clockwork.
Colored Treasure
7 months ago
Keenan was absolutely wonderful! He was on time and worked quickly and efficiently! In addition, he was very informative and explained in detail what he was doing. I definitely will call again for any other plumbing repairs!! Thank you for your services!
Very knowledgeable and respectful man. Great work. Did the work perfectly and will always recommend him on any work.
They came at a timely manner and the technician was professional. The work was completed fast and included a 6 month warranty.
justin fisher
4 years ago
Roto-Rooter's customer service was excellent. They was a little backed up on calls but kept me informed the whole time. Dave was my service tech and he was very friendly and helpful. Thanks again.
Justin Mocarsky
2 days ago
Level of knowledge, and experience exceeded expectations. Works with efficiency, and diligence.
Cheyenne Ehlers
6 months ago
Dish washer install
Renwick Coby
5 months ago
Manny and Elijah came on time and were very knowledgeable and professional! I told them I was going out of town in 2 hours and they were in and out with the job repaired and cleaned up within the time frame! Great customer service! Will definitely use again!
Silvina Santos
3 years ago
If I could I would give this company Roto-Rooter 10 stars ,my experience with Tech- 2181 Joe and Peter was the most honesty professionalism caring experience I ever other had compare with other companies ,I am very happy with their services ,recommended Silvina Santos.
teniesha Roberts
10 months ago
The tech, Austin was great! He was knowledgeable about what a sump pump is and explained how he was going to fix it and what was needed. He kept in communication and provided a great service in no time. I would definitely recommend him!
Laurie Grinsell
9 months ago
My technician, Corey, was professional, timely, knowledgeable, and friendly.
Shannon Percival
4 years ago
Extremely quick and competent service! Shawn provided outstanding service and was very good at explaining the issues with my system. Thank you!! Will hire again if I have any future issues as I know the job will get done right!
Sherman H Coleman Jr (Notary Public Virginia)
2 years ago
Excellent service by Brian from Roto Rooter. Explained every step of the process. Very through and knowledgeable.
Estefany Tello
8 months ago
Awesome job !!
Christina Banker
6 months ago
Very fast and very professional. Called at 6:15 pm for my washer backing up in my garage. By 7:00pm Gavin arrived and was able to get the pipes cleared quickly. He verified the integrity of the pipes in the crawl space after clearing the line and I highly recommend Roto-Rooter for any plumbing needs.
EXCELLENT ! Can't say enough good things about Shawn Prunty and his partner. They were here in less than an hour, courteous, professional and identified the problem and had it fixed in about 30 minutes. Last time we had this back-up it took the builder's plumber 2 visits and 4-6 hours to fix. I will be using Roto-Rooter moving forward for all our plumbing needs. Kudos !
Lynn Hembree
5 months ago
The work was excellent. Technician was on time, pleasant, and very knowledgeable. The repair job was done perfectly.
Andrew and Corey did great work!
A year and a half ago we had a sewage back up and it was so bad that we had to file an insurance claim. Roto Rooter did an outstanding job that time.This morning we had warning signs that we were going to go through the same and I immediately called Roto Rooter and within an hour and a half they were at my door. Professional, polite, and true experts of their craft.Highly recommended!
Melissa Leskovar
3 years ago
We found our sewer was backing up in our only bathroom and Roto Rooter came to fix it in no time. Service Technician Zach got right to work and had everything flowing as it should be within 15 minutes of arrival. Turns out we had roots growing into our pipes. Cost of service was fair and will definitely call again if needed.
Chocogirl Blessed
4 months ago
Corey and Leonard were very prompt and courteous. They listened to my concerns and answered all questions in detail. They both receive 5 stars and I will use this company and recommend to others.
Korey Poulnot
3 years ago
Today i had the pleasure of meeting Gary employee #4929 when he came to my house after yard work turned into a leaking pipe. I was impressed by the professionalism and timeliness he presented. He was knowledgeable and knew just what to say to allow me to understand what the problem was and how to fix it. He was fantastic!!! I apperciated his work and will definitely be using this company and HIM again!
These guys were great, timely and very nice. Appreciate having all bathrooms functioning properly again!
T. V. Johnson
3 years ago
Let me start by saying that Mr. James McMillan needs to do a commercial for this corporation. He was the embodiment of professionalism, courtesy, interpersonal skills, knowledge, and experience.I told him what was backed up and what I had tried...he put together his plan of action an executed. Since the home is old, he accounted for adjustments he'd have to make to his equipment and technique. And, voila! My drains were cleared! He worked hard and I do appreciate it!Thank you James and Roto-Rooter!
Laura Davis King
4 years ago
Quick and effective service. Friendly and professional.
Trevor Schwind
4 years ago
Juanita Pettaway
3 years ago
Joe, the technician, (Number 2181), was very, very knowledgeable, polite, courteous, and patient. I've had a lot of plumbers, but he was the very best, that I've had. Roto Rooter is blessed to have such a great employee. The next time I have a plumber issue, I will request Joe!!!
Stephanie McGowan
3 years ago
I requested service in the morning and the technician Zack was here by 12pm. Super quick friendly service and he explained everything. Definitely recommend and will continue to use Roto-Rooter!
Carolyn Wolfe
5 years ago
We haven't been able to do laundry in days and after my husband trying to clear the pipes we didn't know what to do next. After leaving two messages for another company, we decided to look at google reviews and saw the local Roto-Rooter had almost 5 star review with a lot of reviewers so we called them. They came the SAME day, thank goodness and Shawn Prunty came that early afternoon. He answered all of our questions (including all my husbands many, many questions) with patience and was very friendly and knowledgeable. We ended up doing the package where they clear the pipes, camera and warranty. Shawn did a great job and was very personable! I was able to do laundry again thank goodness among knowing myA pipes were clear finally. Thanks a bunch and you will definitely be our next call if we ever encounter an issue!
Mary Kate Meingossner
10 months ago
Austin was very quick with the shower faucet repair! He explained everything with the repair, and it was completed very fast!
Jerry Williams
5 years ago
Great experience. My service tech Alex did an extremely awesome job. I call in the afternoon and was serviced an hour later. He was very knowledgeable and work very hard to address my clogging issue. Wish I could give more than just five stars because he did just. Wonderful job. I would highly recommended this company to all my family and friends.
The Service Technician who came to my home did a great job!!! He came on time and finished the job really fast! He was also very professional and Polite! I'm extremely happy with the service!!!
My sewer backed up and Roto Rooter came out within minutes. They drained the pipe and took photos, finding many cracks and leaks. I wanted them to restore the system, which they did within 2 days. I received a written guarantee from Danny for 10 years. Quick and professional service.
Jacob & Alex both did a great job in taking care of my drainage issue. Jacob worked the day before and was willing to keep working but that would have been fruitless. He returned the next day with help (Alex) and they worked a long day to get the job completed. I didn't like the location of the clean out they installed but I understood why it is where it is. There is a flower pot over it to disguise it but make it accessible. Great job guy's. I would recommend these guy's to anyone. All of the above, Q,V,R & P were met with excellence.
Christina Jaynes
5 years ago
Tech new what he was doing. Very personable.
RR team was flexible as I missed their call the first time and still was able to get an appointment the same morning! Austin was professional and very nice. He was clean and worked fast. They are the only plumbing company I've used in the Hampton Roads area.
HERBERT WARNER
4 years ago
Was late getting to us, he did clean out the drain in less than 1 hr. Cost $ 369.00 way to high.
Massive flood in my first floor bathroom and laundry room. All efforts to correct unsuccessful. Called Roto-rooter and James McMillan arrived as scheduled. Discussed the situation, made an assessment, provided price range and proceeded to work. Professional representative who kept me advised throughout the process. Successfully completed the job and thoroughly cleaned the work area. Treated my home as it was his.Thankful for not only a great job but a true professional servicing my home.Thanks James.
chris Bartlett
2 years ago
very good service, nice to see pride in a job well done, highly recommend there technician Chaz. my wife was stressed because we have other things going on in our lives as most people do. job well done. my wife is happy need I say?more?
Professional and efficient service. Excellent job in repairs
Paul Jackson
9 months ago
Austin and Gavin were very prompt professional, informative and on time. They cleared our major sewage drain issue and cleaned up after themselves. Definitely recommend Roto Router for any minor or major plumbing issues
INCREDIBLY fast response. Polite technicians who explained their work and our options, and they confirm via email and/or text. Michael did an excellent job.
Michael foster
5 years ago
Arrived on time , cleared my clog, and charged less than a previous company wanted for the same job.
Francisco Rosario
6 months ago
Very professional
Corey was Very helpful and informative…also made a couple of calls for me! Will definitely call them again if I have to but let’s hope I won’t have to.
Austin did a great job! I needed two toilets and a sink reinstalled after a floor replacement. He was professional and told me the details of what needed to be done and kept me informed through the process.
Corey was amazing, very hospitable and made the whole experience easy and pain free.
Kimberly Roddy
6 years ago
Had a problem and although it wasn't properly taken care of the first time, they came back out and took care of it. Thanks, Shawn!!
Austin Simmons was amazing. He was friendly, skilled and knowledgeable and did a first class job. I would recommend Roto-Rooter for all plumbing needs, and definitely ask for Austin.
MushyCornbread
a year ago
Old drain pipe snapped and Austin was able to get out that day to take a look; next day repair because it was late. Pipes ended up needed even more repairs due to heavy corrosion. Problem fixed sooner than expected.
electrichomey 80
a year ago
Arrived on time. Always stayed busy
Mike worked very hard to find and close off my leak. He was very professional and kind throughout this rough process. Thank you Roto-Rooter for sending such a wonderful plumber.
Xzybia Prince
4 months ago
Corey and Leo did amazing, fixing a leaking pipe under my house today! They were very patient, answering my many many questions and took their time on the job! As a first time owner, I genuinely know that I was in good hands. I appreciate you guys!!
thatjonguy103
7 months ago
We had sink and washer lines that were clogged and Keenan was able to unclog them and do leak checks in a very timely manner allowing us to get back to normal.
Roto-Rooter was the only plumbing company in the Hampton Roads area that I contacted that could help me the very same day I called. I called because a kitchen sink install went south unexpectedly (resulted in a leak and cut drain lines). Their skilled employees are pleasant to interact with, expeditious with their work, and perform an outstanding job at a fair price. Roto-Rooter will always be my first call from now on!
Annette Patterson
5 years ago
ROTO-ROOTER arrived at mother in law's home 50 minutes after she called at 1030PM. They were done 30 minutes later. We always trust them with ALL our pluming needs.
Brentton Fuller
5 years ago
The service was fast and well done. The technician was very knowledgeable and skilled. He was also very friendly. He took his time to get the job done right, but was also efficient and timely.
a high-pressure frozen pipe burst on a Sunday afternoon. based on Angie's List reviews, i called Rotor Rooter and requested both plumbing and water restoration services. their water mitigation specialist, S. Conner, drove through the dangerous roads and arrived within a few hours to assess the water damage. conversely, the plumbing service called about 6 hours later to say they still didn't have any available technician to repair the pipe. not their fault, as our region was hit hard by the winter storm. water mitigation began about 50 hours after the incident and continued for a week. I did have to take some initiative to find necessary equipment to keep the job moving, thus avoided a standstill (not good when dealing with water damage). Shawn and Ray were professional and VERY hard-working. punctuality and timely communication were not their strong suits, though one can empathize they were very busy with other ongoing jobs. Brian Payne, their manager, was professional and understanding.
The technician, Joe, resolved the problem in a timely and efficient manner.
coleen clementson
2 years ago
Hunter came to fix a pipe that had been repaired correctly by a prior roto-rooter plumber. He was very professional, friendly and knowledgeable.
I wasted my Saturday waiting for the plumber that never came. They were supposed to come 9-11 am, I even called at 9 am to verify. At 11:30 I called them and they said they'd be here before 1pm. At 1:30 I called again and they said show within 90 minutes. Never. Showed. Up. I called them again and they didn't seem the least bit apologetic, they just kept saying that their guys were at different jobs and would come to my house next.
Shalamar Simpson
a year ago
Mannie and Justin were amazing. Very professional and finished in a timely manner. Thank you guys.
We called at 1030 a.m. on a Sunday and Micah #3636 was here within an hour to resolve the clogged drain and leaking faucets we'd been putting off fixing for months. Great service!
Beverly Dickerson
5 months ago
Gavin Clark was an excellent plumber! He was very professional and courteous. Gavin completed the task and cleaned up after himself. All of your reps for the company were very helpful and solved my problem.
Tech #4929-Prompt arrival, super-courteous, good listener and asked a LOT of questions about the prior work done at our house. Gave much thought to our situation & spent time explaining how pipes flow & join together etc. We got our slow drain finally fixed right, after trying a lot of do-it-yourself options over the years. As well, we got quite an education on all things plumbing. We would highly recommend Mr. Banks.
ariana schwartz
a year ago
Keenan was very attentive and professional. He was very informative about the company and the services he provides.
Austin Simmons was very professional and knowledgeable. He answered all my questions about my new water heater with a smile. He is an exceptional service technician. I will use roto -rooter again just because of him. He should be standard of any service Technician. Thank you Austin for you help!!
Showed up on time very professional cleaned up behind himself best repair experience
Manny was great. He was very timely, great at communicating, and overall a pleasure to work with. He was able to help us with our water heater problems before they became worse. I would highly recommend him and Roto Rooter again.
We developed a clog just as I was leaving town, so my wife called a plumber recommended on Home Advisor. He showed up and had no solution to our problems. He was to return and never did. I went on Roto-Rooter's web site, placed my information and they were at my home the next morning. Shawn quickly identified my problem and described the solution, within an hour he had resolved my main drain plug, and further resolved two other slow drains.He was professional and knowledgable, I will use Roto-Rooter the next time I have a problem and recommend everyone make them their GO TO for drain problems.
Megan Edmonds
5 years ago
I could hear water leaking from somewhere under our sink. My husband called Roto-Rooter and they sent a plumber to our house within an hour of our call. The plumber worked quickly to locate the problem, and once he did, he explained everything he needed to do in a thorough and clear manner. Once he fixed our pipe, I appreciated how he double and triple checked to make sure everything was working properly. We were very satisfied with his work and professional manner.
Very professional and courteous. Would recommend and would call if ever needed again!
ricardo lopez
2 years ago
Mike did a great job repairing my sump pump. He was very patient thought out the entire process. Mike was quick and professional and I would highly recommend going with Roto-Rooter if you require any plumbing services. If anything ever comes up anywhere else in my home, I will definitely be calling them again. Thank you Mike, I really appreciate the great work.
Great job guys! Very polite and knowledgeable!
Happy to refer anyone who needs your service!!😊👍🌟
Betty Robinson
3 years ago
Called because I was told I had a sewer leak.they came out and the man that came out to give me a quote.was very nice and professional.very honest and told me nothing was wrong and I didn't need to fix anything.Thank you so much.would definitely recommend
Steven Phillips
a year ago
Austin Simmons the technician did a professional job.
Rusty Bourgeois
4 years ago
Prompt and professional!!Mr. James McMillan had my drains running freely with in a matter of minutes. He showed up on time and with a smile, even at 9:30 at night.I will definitely keep is card for any problem I may have in the future.I can't forget to mention the lady that answered my call. Very pleasant and professional.
Clarence Harrison
2 years ago
Great job. Listened to my description of where I thought the clog was and went right to work. Quickly cleared the clog.
Garnet was very professional and courteous. Could not have been happier with the service.
lightordarkness
a year ago
After dealing 12 days with my home warranty I call rotor rooter. They came out in less then an hour of calling. Was able to clean out my main line running to the street and fixing the immediate issues. Then that also pointed out potential issues I need to take care over due to old pipes. Very professional and straight forward and truthful.
Matthew Dalton
8 months ago
Austin and Gavin did a great job.
Sabrina Cummings
3 weeks ago
This company was great, gave me an appointment the same day and the technician was super knowledgeable and helpful!! Would definitely call them again.
The Roto-Rooter techs came out quickly, professionally diagnosed the problem, educated me with valuable information and left me with a sense of a job well done. Thank you...
Elizabeth Millard
a year ago
I called this company at 4pm on a Monday asking to schedule a technician to come look at our backed up sink and the dispatcher told me he could have someone out to me within 2hrs. Austin showed up and was just so polite and pleasant as he assessed the situation. Additionally he was so kind to my young son who was VERY interested in what Austin was doing under the sink. Unfortunately he wasn’t able to complete the job same day but he scheduled with me to come back the following morning and he came and was just as kind as the night before. He helped us through the process and fixed the issues, installed the garbage disposal, and talked to us like we were old friends. It was a comfort to have someone in our home for an extended period who was personable and clearly knew what he was doing. 10/10 would recommend this company or Austin to help anyone who has plumbing needs!
Deborah Chibar
a year ago
Timothy came out diagnosed the issue and solved the problem in a timely fashion. He was very professional and knowledgeable. I recommend, and will be calling on Timothy for future plumbing concerns.
Austin did a great a job in a timely manner to get my sink and dishwasher up and running for me. Repaired a broken pipe with ease.
Reatha Agustin
6 years ago
Service person came out to fix a outdoor faucet , he told me im going to make a small hole in ur wall., ok fine now the hole is 10x8 and I had to purchase drywall and all supply's to fix it. Than had the nerve to charge an extra $50 on my bill.i call the company to make a complaint and all he did was try to defend there company. They are dishonest and don't care about their customers.
Very professional group who explained each step of the process and helped with the insurance claim. Very timely arrival and expertly completed repairs.
_xx303 shadowt303
5 months ago
It was great, our plumber helped us and also taught us things about the system that was very helpful. If we ever have a problem again we will call roto-rooter to help us
Timothy Billett
a year ago
The technician showed up with a camera that displayed the clog. We were able to inspect the pipes as well. The technician provided an excellent explanation through the entire process and provides great recommendations so we can keep our plumbing in great condition. He also honored me with a military discount.
Lisa Del Bianco
2 months ago
AUSTIN IS FABULOUS. HE IS AN VERY PROFESSIONAL AND KIND. THE OUTSTANDING SERVICE IS RATED A 10. I WOULD DEFINITELY WANT HIM BACK. GIVE HIM A RAISE! 😤 👏 🙄
Sheila Hoepfner
5 years ago
Zack Jaber was my Service Technician and he was fantastic! He was at my home within 3 hours of me calling Roto Rooter. He was curteous and professional. He isolated the problem, explained my options and had the problem fixed quickly! I highly recommend him!
Great service! No weekend fees and prices are reasonable. We will continue to use them!
Very informative and throughly explained the issues that needed attention and how the process is done. Would call again
Stopped up drains are never a pleasure, but from the call to the service coordinator through the follow up the Roto Rooter experience was great.Mike did a wonderful job explaining the problem and executing the solution. He provided excellent service and I feel confident that the bathrooms will not be backing up again.The restoration representative called as well to see if I would need any assistance with flooring or other structural damage.Roto Rooter is the only place I will call for plumbing help.
darryl everett
a year ago
Austin was professional. I had a main line blockage. He took the time to locate my sewer cleanout drain. They charge a flat rate where other companies quoted a price fir 1st hour then every 1/2 hour afterwards.
Demetrios Niapas
3 years ago
I called on a Sunday night and Mike the technician arrived within an hour.
Had a bad situation on a Sunday afternoon. The technician came out and resolved the issue to our complete satisfaction.
William Gartlan
a year ago
Austin from Roto-Rooter was fantastic! He installed a new sink and had to fix a leaky drain pipe. He was polite and walked me through all my new products and how to use everything. He worked with my 3 kids and dog running around and it didn’t bother him at all. He also cleaned up after himself. It was such a relief to have Austin install the sink and reroute the plumbing so everything works again! I will definitely use Roto-Rooter again!
steven jeffries
6 years ago
Price was way too high. I told the customer service person that I was 30 minutes away but I guess that info didn't go anywhere or was simply disregarded. They were on the phone in a panic 15 minutes later saying that the technician was there and nobody was answering the door. What part of 30 minutes was hard to comprehend?
The service technician was very helpful and knowledgeable. He explained when maintenance is needed and showed me how to do it.
Joan Hirsekorn
3 months ago
keneen was very professional and patient with me. I had a lot of questions and he explained everything to me.
Super nice and made me feel like he cared and wanted to be sure..double sure I was good to go before he left! HIGHLY RECOMMEND! :)
David Willis
9 months ago
Kennan was very professional and friendly. Took him a bit, but he got it cleaned out. Super great service! A little pricey, but worth having bathrooms you can use!
My dad shut the main water line off, TRYING to fix an issue in the bathroom, and he couldn't get the water back on. He fixed the issue in the bathroom and the main water wouldn't turn on. The knob kept turning and turning but we couldn't get the water back on. I called several other plumbing companies and was told it would be at least a $125 service fee. My dad didn't want to pay such a high service fee because he knew he'd need a new water valve. Since this was the main water line he thought it would be at least a couple grand. Imagine our surprise when Jason walked in, told him what the issue was and the quote was $380. All I could do was HAPPY DANCE. We hadn't had water since 9a.m., here it was 630pm and Jason was the answer to an all day issue. He was done in less than an hour. I would highly recommend rotorooter to anyone. We called at 5pm, told the tech our issue and she said he would arrive within 4 hrs...an hr and a half later he showed up knocked the job out and we had water.....oh yeah and there was NO SERVICE FEE.
We had the worst clog. I tried snaking it myself, I tried draino, I tried old-wives tales recipes - anything I could find online. Eventually I caved in and called Roto-Rooter. They sent James out in less than two hours and he had the sink 100% unclogged in less than 20 minutes. He was very helpful in keeping us informed on what exactly the problem was. He also told us about the black sludge that was in our pipe and recommended a product to prevent future clogs. Lastly he hooked us up with a discount that helped out our wallet. If we have any problems again, I will be calling Roto-Rooter and asking specifically for James. Thanks!
Kristopher Marvin
4 years ago
Long story short, Jason the technician is awesome. The last guy I had, not so much. Had to tell him what the problem was because he kept insisting it was something else we were already aware of. The camera tech is really good and very thorough but getting the camera appointment set can take a bit. Really have to stay on top of dispatch to get a call...
Gary was phenomenal. He was extremely knowledgeable about his job and explained what was going on in a way that I understood. He was very professional and friendly. I truly enjoyed my experience.
Dirk Todd Jones
a year ago
Manny from Roto Rooter was a complete professional. He went into my crawl space, found where the leak was, came back and explained the problem to me and what would be required to fix the leak. It took him no time at all to complete the job. I really appreciate the responsiveness, professionalism, and the value!
Service Tech Austin was very nice. He did an outstanding job in clearing/cleaning my main sewer line as well has explaining to me what he was doing and what could be causing my draining back-up problem. Thanks so much Service Tech Austin, job well done.
Nathaniel Green
3 years ago
Fast professional help with an older house sewer line back-up on Christmas Eve. Mine was a real challenge that needed the experienced plumber they sent. Well equipped, experienced, and determined. I got a great education on the issues I have had and why, and good advice on how to make long term improvements vs band-aid fixes. Would recommend to anyone. Thanks
orlando hawkins
a year ago
The two technicians that came out to my property were some of the most professional people I've ever met. The young lady in particular (Meg) I want to give a great thanks to. Meg unselfishly exhausted all options until she was satisfied with my request of getting more pressure in my shower. I've never seen an individual who was that persistent in finding the solution to the problem. There was a gentleman with Meg and I believe his name was Ryan but could be wrong. He was unbelievably remarkable as well with his expertise!
Mackenzie Stirling
8 months ago
Austin was great and ver helpful!
Shawn was straightforward helpful clean about everything he did Full expedition before doing and why he was having to do so and very quick I will be glad to submit to my friends
Yasmee Patrick
4 months ago
Deborah Bancroft
7 years ago
We would highly recommend Roto-Rooter to anyone needing plumbing assistance. We woke up to an emergency this morning and within minutes of phone call we received a call back stating someone was on the way to our house. The guys that came were nice and knowledgeable and took care of our problem and also gave us an approximate estimate for future work we need to have done. We were extremely pleased with their work from the initial phone call to the end of their service to us. Thank you so much!
Janelle Clarke
6 years ago
I can't say enough great things about my experience with Roto Rooter. Their team was always quick to respond, visiting our house as soon as possible, and working around our difficult schedules. There were no extra charges for appointments outside of the 8-5 normal business hours of other plumbers.Roto Rooter installed a new sink for us, and when we had problems with it, they came over twice (free of charge) to try to fix it. When they determined it was a problem with the sink itself, they gave me advice on how to return it to the store where I bought it. Then they came back for a FOURTH visit to remove the first sink they installed and install the new one, free of charge.They went above and beyond all expectations, and really made me feel like a valued customer. I will absolutely recommend their services to everyone.
Peter succeeded where 3 others didn’t. He tromped through bushes in the cold to find and repair a deeply buried broken sewer pipe with a complete clog in it. He was efficient and professional and we recommend him.
Today were some really Good guys very nice and upfront . Cleaned up after themselves. great with after care instruction. And explained I needed to take care of to fix the problem
Chattownfinest (chatttownfinest)
3 years ago
Roto-Rooter arrived to my house very quickly. The technician was very knowledgeable and fix the poor design that was there before. No more leaks and stress free.
Gerri Stemm-Orange
8 years ago
My husband called for a free estimate. The tech came out, gave him a great price and he asked him to go ahead and do the job right then. The drains are clear and I can wash clothes without flooding my husbands garage now. We were impressed with our technician, he was courteous, professional and very informative on what he was doing. We would recommend Roto-Rooter to anyone!!!!!
Excellent service. Corey was professional, nice, and explained everything in detail. Highly recommend.
Gardner Simmons
2 years ago
The service technician Zack was on time and very professional. Zack explained what he was going to do based on the problem I was having. He troubleshooted the problem and what i thought was needed was not needed. Now my water pressure and hot water temperature is great. He went beyond the call of duty to make sure he meet my expectations. Great service tech and I would highly recommend him and Roto-Rooter. - Duke Simmons
Gavin was so responsive and took care of the plugged sewer after hours. He was friendly and made a difficult situation easy! Thanks again!
James Carbone
2 years ago
Appreciate the service and attention to our clogged drainage system. Our technician Mike (#0703) listened to our concerns and quickly diagnosed the problem. In resolving the issue, he discovered that our main sewer line was cracked. He called in a camera specialist (Russell Vette) who drove out to the location, found the broken pipe and scheduled us for a timely repair tomorrow morning. Awesome service all around!
Mr. Gary Banks, Service Technician, arrived shortly after I called Roto-Rooter Services Company.He worked efficiently, restoring all water sources. Additionally, he cleaned up all areas he hadworked in. I am most pleased with Mr. Banks work, as he is a gentleman as well as a fine professional.
We had an emergency on Sunday night, around 7:00 pm. Our upstairs toilet backed up. We called & Mike Brady showed up in about a half hour. He took the time to explain the pricing options for what was needed. It took him about a half hour to fix the toilet. He was very friendly & didn’t mind our dog following him around. We highly recommend Mike Brady & Roto Rooter!
katrina krohn
7 months ago
Manny was very professional and did a great job!
Today has been a crazy day from my grandparents pipe leaking heavily which became a bigger problem than we thought. Gary and his team were here all day throughout the night just to replace our old, rusty pipes that were decades old and flooding water. Never have i seen more hardworking men than this team. From experience of being under this house and seeing the problem, i knew it we were not going to be able to do this without professional help so we contacted roto-rooter right away! These hard-working men deserve a raise for what they do and personally if i had the finances, I'd pay them double! Great company and absolutely great people.
Very good service and friendly
After 3 days without hot water and several miscommunications with the warranty company, we called Roto Rooter. 3 hours later our tech Zack arrived and handled dealing with the warranty company smoothly and the install of our new unit began.
Leonard Carman
7 months ago
Good tech
Had Tim come out (#5255) and inspect my water heater. He found the circuit breaker was turned off from someone I had at my house the day prior. Thank you Tim for the honest and timely work!
NO SHOWSaid they would come 2-4pm for the estimate and didn't show up. I called couple of times and was told they were running late, that the plumber would call me when he was on his way.At 8pm I call to cancel and it's the only time the person on the phone checks my info and tells me they had my number wrong (and it was the number I was calling from the whole time). Had me all evening waiting at home
They checked my problem out, explained what I needed and what they would do, did it in proper time and cleaned up.
Becca Scoville
3 years ago
Great and fast service!
I would like to personally thank the two gentlemen who came out to my house and did an amazing job. They were very courteous and professional. They made sure I was informed of the problems and even checked for issues that may arise in the future. Very friendly and knowledgeable. They made me feel comfortable with the work being performed and I really appreciated them coming out especially during the holiday season. Thank you fellas for getting our lives back to normal. Thank you Roto-Rooter for an amazing job as always
Michael James
5 years ago
Excellent experience. The technician was on time, friendly, and knew what he was doing. He got the job done 100%. Problem solved. Would call again if needed and recommend.
allen harrison
4 years ago
Fantastic experience. Had some issues early in the morning and Dave (#5131) came in and help solve the problem and help fix everything. Thanks again for all the help .
Came out when they said they would, were reasonable and efficient, and did a good job.
John Collister
2 years ago
Zack Jaber was extremely polite and professional. Showed up on time, even on Thanksgiving. Price was reasonable. If I ever have any issues in the future I will be requesting Zack from Roto-Rooter.
Recently had them come out to property and camera a drain that runs from the house to creek nearby. Camera showed blockage, serviceman was very helpful. The following day they came to jet the line. The first attempt failed to give any indication of exit point and clear the line. The 2nd attempt located the exit point buried 2 ft in mud. Identified the problem and set up the property to prevent flooding. Appreciate their customer service for their help.
LINDA SULLIVAN
5 years ago
Called to let me know when and who would be showing up as well as what time to expect them. Mike arrived on time did an assessment and provided an estimate to complete the job. Work area was cleaned up and everything is working well.
Dennis Casteen
4 years ago
Austin did a terrific job and was extremely professional - problem fixed in no time!
Dominic Barrett’s
3 years ago
Lost my necklace flushed it down the toilet by accident with the help of the special camera we got it out in under 10 min after arriving i felt very blessed
My mother is an elderly and i was at work, She was the very comfortable with the technician and he fix her drain problems.
Maurice Fentress
4 months ago
Mary Carraher
4 months ago
Knowledgeable, friendly, quick response. Did great job.
Angela Sheriff
4 months ago
Corey/Leonard were great! Very professional from explaining each process,fixing the issue and recommending future repairs. Great personalities as well! Would definitely recommend...
Arrived on the promised time. Accomplished the task in a timely manner and left the area in the same condition he found it in. Overall very satisfied with Roto-Rooter.
Team Roto-Rooter provided a professional and personable service.
Jaclyn Hammack
5 years ago
Our plummer was extremely knowledgeable and professional! I will definitely continue to use and recommend them in the future.
Donna Ferraro
5 years ago
Carolyn Metcalfe
2 years ago
Excellent service prompt and professional
The two man team that came to my house were courteous, knowledgeable, and professional! I am a commercial construction superintendent not very easy to impress. These guys are the “A” team! I will not call anyone else. Thank you for your service. I will recommend you to my customers and colleagues.
A pipe burst at 4:30 AM and by 7:30 I had Austin from rotor rooter fixing my leak
They overstate the problem,we pay 400 dollars to change a pipe.that is not include the part.and it just take 5 to 10 minutes to change it.
My technician Corey was very professional, hard working and personable. He gave me a good price and told me what I needed to know every step of the way. If I need service in the future I know who to call. A+++++
Nicholas Danish
6 months ago
Service technician Keenan was very knowledgeable and speedy with his product delivery.
Teagann Heward
5 months ago
Gavin was super helpful and professional and was able to repair our leaking pipe quickly
Keenan was awesome! Very polite and very knowledgeable! Got the problem solved in no time
Tim was incredible. He explained everything that could go wrong in relation to the work and my homes age. He was prepared for every issue and was patient and very professional. I recommend him all day long. He is a great representative for the company and it's values.
Mike provided exemplary service fixing our PVC drain pipe in our crawl space. I would definitely go with Roto-Rooter Plumbing again.
Technician Jacob was extremely professional, polite, and knowledge. He quickly accessed our issue and provided a solution that was able to resolve the problem. Highly recommended!
Katelyn Caravas
3 years ago
Couldn’t be more happy with the level of customer service and craftsmanship from these guys! Roto-Rooter tech #3066, William, was very courteous and professional, and did an excellent job of installing a p-trap and vent for our washer drainage system. It was such a pleasure to work with William! I highly recommend this company and would definitely call them back for any plumbing needs. Thank you!!!
$450 flat rate fee for snaking a drain?!? Asked over the phone for the price and dispatcher told me every home is different so it'll differ based on my plumbing. Technician Austin arrived pretty quickly and was very nice and professional. He was able to get my drain unclogged and draining properly. My review is strictly for the blatant lie from the dispatcher. RotoRooter prices are higher than everyone around. Your able to get people out and to the home quickly which is why you are convenient. Explain that to folks and let them make an informed decision. Quit decieving people in hopes they'll just say yes to the price when they don't believe they have another choice.
Austin was great! Knowledgeable and easy to work with it. Thankful for him coming out and clearing the drain!
Austin was very professional with us and worked until he got the problem sloved and kept us up on what he was doing and was happening next .Austin has very good communication skills and very good Customer Service Skills.
Derrick Mcfarland
2 years ago
Great service, Mike # 703 did a fantastic job!
Lillie Smith
9 months ago
They gave great advice and were very thorough.
Good job, Corey was professional and explain everything that was going on. Thank you.
This is my second review. 5 stars for replacing a sump pump my dog ripped out the pipe causing the sumo to flood my basement. The tech could have just fixed it but I opted to replace the pump as it was pretty old. Outstanding job once again. Thank you.
Great quality work and excellent customer service! Thanks again.
teresa driscoll
4 years ago
Even tho it was bad news, the Jason & Jimmy gave me clear instructions on what needed to be done next. They were both very much on time, professional and friendly.
Matthew Montcrieff
a month ago
steven zintak
9 months ago
I had a plumbing emergency and every other company I called was either too busy or wanted to charge excessive fees upfront just to show up. Roto Rooter showed up right away and did not charge anything upfront. Austin was my technician and he was great.
King Tide Volunteer Coordinator
3 years ago
Mike 703 was nice. He got the job done in a reasonable amount of time.
From start to finish, everyone was extremely professional. My issue was taken care of with one visit. Thank you
Lisa Lynell (The Traveling Nomad)
2 years ago
I wasn't able to be on site for most of the work, but he was great, He listened to the problem and got the job done.
Fast service had a clog in the main I couldn't get out myself, tried for 2 hours and rotorooter came out quickly and had it fixed for me. They also covered their work for 6 months and explained why I might have issues again in the future.
Jennifer Biggs
6 years ago
Super fast response to help us with a clog in the main sewer line. Had water restoration come out the same day (again, very quick response) to help us deal with the sewage backup that came into the house. Very satisfied and will definitely use again. They replaced our water heater in 2005 and we were happy then as well.
Dana Cee Casper
4 years ago
The guy was here within the hour & took care of everything in a very timely & professional manner. My husband and I are very pleased & impressed on all levels of quality, value, responsiveness and punctuality. Thank you Rotor Rooter!
Technician was extremely friendly and knowledgeable. He walked me through the issue and explained to me why we were seeing a slow backup clog and how the pipes connected through my house. The issue was resolved quickly and I thank you. I just returned from Iraq last week and wasn’t expecting to run into a major kitchen issue right off the bat but Roto-rooter came out and fixed my issue with-in hours of my call. Definitely recommend this company. 👍
MomandDad Guynn
3 years ago
Our technician, Mike, was great. Very professional, explained the problem and what he was doing to fix it.
Dan Manferdini
5 years ago
Excellent response time and very helpful. My only issue is that I wasn’t made aware as to when the jobs started and finished for the day. Especially concerning when there’s major work going on and you’re paying thousands of $$$’s.
Cynthia Parker
3 months ago
Service technicians were very helpful and experienced in meeting our needs. I would recommend this company
Carlos Villanueva
7 months ago
Fast and nice person
Ernest Dantonio
2 years ago
Joe (Tech 2181) and Bobby (Tech 4381) did a great job servicing mu tankless hotwater heater. Both were very professional and courteous as well as knowledgeable. They took their time to be thorough answered all my questions.
Lucy Schneider
5 years ago
My experience with Roto-Rooter was great. Our HOA had said something was broken and we needed to fix it. We called Roto-Rooter and they assured us this certain thing was not broken. They helped me out a ton and were very nice. They saved me a lot of money and hassle!
Welton Johnson
5 years ago
Experience was great. My tech was informative and helpful.
Richard Powell
3 years ago
Woke up Friday Morning with a pipe leak underneath my house and Roto-Rooter was able to get someone there in no time. My technician was 703-Michael and he was very good. He assessed the problem and was able to fix it in no time. A bit pricey for the simple job, but his work is very well appreciated.
Andrea Ramirez
3 months ago
Very appreciative for the team coming out on a Sunday/ Father’s Day.
I called RotoRooter on 9/26 to request help due to a baked up sewer drain. They initially gave me a expected arrival time for their technician of about 10:15 am. I received numerous calls from RotoRooter indicating they would be later and eventually showed up around 4:30 PM. The technician was nice, but didn't seem very motivated. He attempted to find a clean out but was unable to find one and said that a toilet would need to be removed to clear the sewer line. To save money I pulled the toilet myself which took about 10 minutes. He began the process and realized that the snake was coming up in the adjacent toilet. He then informed me that the only way to clean the line was to go on the roof and clear it from the sewer vent pipe, but he was not allowed to go on the roof. He named a few companies that he thought would do the work and prepared to leave, Since I didn't want to have to wait another day for someone to come out and I needed the bathrooms, I suggested that we cut the vent pipe where it went thru the attic and clear the line from there. He agreed and then said they do that all the time. I wondered why he didn't suggest that instead of me. He did clear the blockage and patched the hole he cut in the vent pipe. The next day I had the same problem.The technician that came out this time was more experienced and very motivated and showed up in a more timely manner. He proceeded to climb on the roof and inserted a camera snake into my sewer line which showed the blockage and condition of the line and also cleared the blockage. He explained that the reason for the blockage was most likely the type of paper that I was using (Charmin) and the fact the newer water efficient toilet I have probably didn't push enough water thru the line to clear all the sewage. He was very confident that if I changed the brand of toilet paper to a more septic friendly type I would not have anymore problems. I have changed to the brand he recommended, but only time will tell if that really works. So far good.I think the work could have been done in one visit had the more experienced tech come the first time and would have saved me a lot of aggravation. I also though their fee was high, but of course it was the weekend.
Found the problem and fixed it in a timely manner.
Christine Clay
a year ago
Manny & Mike we’re fantastic! Provided thorough review of the issue and what they were doing step by step!
My technician, Austin, was very helpful and professional. He took the time to explain all of the options, shared his expertise, and provided a great customer service
Wonderful service technician that came to my home would recommend him to all
Pamela Saunders
3 years ago
The first Roto-Rooter plumber that arrived said that he needed to call a 2nd plumber because he was no physically able to do the required work under my house. That was a little disconcerting. However, the second plumber was very knowledgeable and had the job completed in less than 30 minutes.Roto-Rooter can be pricey, but my experience is that having work done right and within a reasonable timeframe is invaluable. I liked that I was always aware of the potential cost and had the opportunity to decline, if I was not comfortable with moving forward.
I previously wrote a bad review and I am now coming back to change it. We had plumbing problems that lasted after the plumber's visit and I was not satisfied. However, the manager reached out and made sure that the problem was taken care of and that our issues were resolved.Thank you to him and the plumber who came out to help us out.
Alan Richardson
4 months ago
It was great. Everything got done on the weekend.
Tim came in and was very polite. He was so knowledgeable about the situation and it put us at ease. Great to see young people in this profession and well trained. He solved the issue. Told me what my next steps are and preparers us for any what if’s.
Garnet was an amazing man very personable knows his job and explains exactly what he is doing. He is patient and kind. Very professional man.
Brittney Honeycutt
a year ago
Awful experience. After 24 hours of no water the plumber never showed within our appointment window. Called the dispatcher 3 times to check the status of the plumber's arrival and there answer was we do not know where he is. But the damage assessment women who was nothing but a salesman showed up twice. Tried to call customer service to complain and could not even get through. So my husband took off time from work to be home for the no show plumber.If you need a plumber call American Mechanical they came out within an hour and a half and were professional, fast, and very affordable!
Sharonda White
a year ago
Shyamala Subburam
5 years ago
I am a first time home owner and thought of getting a plumbing inspection, i called Roto Rooter and ordered for a Camera inspection. (all terms are new to me). William Smith was the technician. He was on time and very friendly. He gave me a clear picture of what he's going to do. After the inspection he gave me an invoice, explained me about the charges and layman like me could understand it very clearly. He's very knowledgable and Friendly. I would love to go back to Roto Rooter for all plumbing works.
Andreas Klemm
2 years ago
Morag McDougall
2 years ago
Gary Banks the service technician was very helpful and knowledgeable about my plumbing issues. I would highly recommend him and roto rooter to my family and friends!!
Gavin was very knowledgeable of the problem and provided great service.
Frances Truman
2 years ago
Sal Salumundo
5 years ago
Roto Rooter made a scary stressful situation easy to manage and deal with. I had a pipe burst in my home and Roto Rooter was there before I even hung the phone up. Top to bottom they were extremely helpful walking me through the steps to resolve this issue. The tech that helped was Anthony. He was fantastic, he was professional, knowledgeable as well as kind and caring. He was flexible to my busy schedule and never made me feel like he was in a hurry. Water damage is a very stressful situation but Anthony and Roto Rooter really put my mind at ease. I appreciate there professionalism and speed but mostly their compassion and excellent customer service. I highly recommend that they are your first call in if you have plumbing or water mitigation issues.
Great experience! They were very communicative and fixed our issue very quickly. Definitely would use again.
Sherita Dickerson
5 months ago
Gavin Clark was outstanding and truly amazing. He was kind and very understanding. He really mad me feel comfortable. Having him in your company you have a very precious jewel.
Extraordinarily efficient. Very good work. Keenan very professional and knowledgeable! Thank you very much!
Jessica Kendel
8 years ago
Barry (18345032) did a great job! Adjusted the price according to services provided and was quick and did an excellent job and left the area clean! Would definitely call them again!
Shawn and his apprentice were so professional and informative. They went above my expectations and I am one thrilled customer. Highly recommend Roter-Rooter!!
I love that I can get a same day appt! They are always so helpful - from calling and setting up appts to the guys coming over and solving our issue. Very professional, on time and friendly! They really want to help you and solve any issues and go above and beyond every time! Highly Recommend!
Amazing service and staff!!! During these recent cold days, I had a water pipe freeze and burst causing a considerable amount of damage throughout the 1st floor in my home. I called Roto-Rooter and even though they were fully booked they managed to send a team over immediately to help repair the damage. The team arrived and within minutes contained the water and began repairing the pipe. Over the course of two weeks they worked effortlessly on removing dry-wall, and all the flooring throughout. I can't state how happy I was with the entire team from the technicians to supervisors who came out to our home to ensure we received the best care! Thank you Anthony, Josh, and Rob for all your diligent work.-Gomez Family
abram conley iv
9 months ago
I was very satisfied with the work. The technical was very supportive and helpful.
Both techs that came out (estimate and labor) were extremely professional, knowledgeable & helpful. A full shower faucet system was completed in a timely manner. I could not be happier and would recommend them to anyone.
Alicia Kirksey
5 years ago
My service call with Wayne was great! He unclogged my kitchen sink and I am using Roto-Rooter again!
Alison Coffey
4 years ago
I had a great experience with Roto-Rooter. I had a pluming emergency on a Sunday afternoon and they were able to send someone out within the hour and was able to fix my issue. The tech was very knowledgeable and friendly. I highly recommend this company and will only use this company in the future.
Iretta Harris
8 months ago
The technician ( Austin and Gavin)were very informative and knowledgeable and helpful. Thank you so much.
Marcus Partain
3 years ago
I called roto-rooter today for a plumbing backup in the main drain on a house that my wife and I purchased on Nov.20th,2019. I was given a time frame of arrival within the hour after I called. Mike #0703 was the technician that showed up to our house. Mike showed up early and also was very professional.Mike walked me through the process of everything he was doing and looking for to help me out with the drain back up. Russel#2399 the camera specialist showed up at the house to camera the main sewer drain line. Russel was also very professional and help me understand what was going on with our blockage.i was able to view the camera footage as he was taking pics of the sewer line from inside the house to the outside drain line for the city. I learned that the old piping breaks down over long period of time and this is why we are experiencing the blockage in our sewer line. We need to upgrade to the PVC piping to keep from having this issue. Definitely not what I was expecting to be doing so soon but I'm glad that your guys were upfront with me and offer a payment plan for a costly repair. Thanks again to mike & russel for the outstanding customer service and knowledge in the plumbers world.
ultimasicarius
a year ago
On time as well as professional and courteous. Second time I have used their services and still just as satisfied as the first.
Patricio Altamirano
4 months ago
These people are very professional they work 24/7 and helped me to fix my problems right away
I recommend this company 100 times
We called for service late evening due to having a leak in our shower, someone did come out that night after 11p, but didn't have the parts to do the repair. So we schedule for the next morning and our tech Dave of store #5131 show up in the time frame given, and was very professional and ready to work. He explained what he would be doing and was very friendly, knowledgeable, and answered any questions or concerns we had. He cleaned up after himself and we even saved a few dollars. We would definitely use Roto-Rooter again. We actually called other plumbers first and couldn't get anyone to return our calls or come out, but Roto Rooter did not such thing. Thanks again for the professionalism on all ends.
Always great! On time professional friendly.
Russell Black
3 years ago
Friendly, professional, and effective!Kitchen drain line was clogged downstream of the u-bend beyond what I could reach with my DIY abilities. Called RR, and they got a technician out the same night. Dave was easy to interact with and quickly got to work correcting the problem. An hour and some piping modifications later and the drain practically vacuums out the sink now. My thanks and strong recommendation to Dave and RR
Debbie Costello
4 months ago
Keenan was a life saver he took so much off of me today send him again when I call thank you he was wonderful.
Tamara Booth
9 months ago
My upstairs toilet was leaking into my den. We thought this prob had been taken care of by someone else but what they 'fixed' was not the cause. Janice came out first to assess the situation and gave me all the options of poss things and advice. Keenan, the service tech showed up not long after and discussed options as well. With each step he quoted prices to let me know before doing things. He diagnosed the actual issue, fixed it..double and tripled checked. Very polite, professional, knowledgeable and does great work! Would 10 out of 10 recommend.
Sewer back up into the house. They came in 90 minutes and cleared the problem.
Dave #5131 was super friendly and knowledgeable. He fixed my plumbing issue quickly and gave me good tips for preventive measures.
Lorraine Pavlik
3 years ago
My service tech, James, was great! Very personable and fixed our plumbing issues right away. Highly recommend!!!
Hunter Tech#7200 was outstanding. He did a great thorough job. He was patient and answered all of my questions. And believe me I had a lot of questions. He made sure that everything was taken care of and I had a good understanding that all was taken care of before he left my home.
Brittany Bourne
9 months ago
Austin came on the day I requested service and were willing to do the work necessary to get the job done. They were also very knowledgeable and gave me information on how to avoid this issue in the future and what may need to be done plumbing wise in the future. The only downside is that it was quite expensive.
They were on time, Shawn was very professional and personable, knew what needed to be done and completed it in a reasonable time with no mess. I would use their services again and highly recommend them.
Jennifer Freeman
3 years ago
I called Roto-Rooter for some plumbing issues and James, the service technician showed up within 2 hours of my call. He was friendly and professional and have me up and running in an hour. Thank you Roto-Rooter and especially James for the great experience. I will call you for all my plumbing needs!!
Jennifer Reyes
3 years ago
Dave #5131 came at 9pm the night before Christmas Eve as it was a toilet emergency. My toddler managed to flush a small bottle of baby oil down the toilet and no one knew until the toilet was used several times. He was very friendly, even spoke to my 2-year old and made us feel comfortable about the situation. Although I have not had many experiences with Roto-Rooter, this so far is the best one.
I will say hands down service tech (Adam Cronk) is the most honest, professional service technician I have ever met. He has serviced us on multiple occasions . We had just had A1 Sewer and drain out an for a ser vice call, and was informed by the technician , that the problem was fixed. We are a full service restaurant so a working bathroom is a priority. Only to discover that the next morning the problem was not resolved. So Roto-rooter it was that we called. Mr Cronk took the time and effort to investigate an thoroughly check to see what the problem was. A1 was finished with the service call in 10mins, only to leave a job unfinished and not corrected. We will from now only , use roto-rooter for all of our business needs.
Kathleen Pearson
a year ago
We had a wonderful experience from start to finish! Austin was on time, knowledgable and walked us through the whole process. I will definitely be calling them if needed in the future!
Calithea Sheppard
2 years ago
Thank you Hunter for immediately identifying our leak!! We had our water heater replaced and discovered that it was not properly done, which has now created significant water damage to multiple areas in our home.
Jeffrey Davis
5 years ago
Mike, the service technician was professional and arrived within the time scheduled. Had the problem resolved in a matter of minutes. The cost wasn’t nearly as bad as I expected.
Nicole Buckley
5 years ago
I called about a leak at 4:30 and Dave arrived by 6:30. He was very professional and even wore booties over his shoes to protect my carpet. He was able to diagnose and repair the problem within a short period of time. Hopefully, I won't have any further plumbing issues but if I do, I will be calling Roto-Rooter. Thank you.
Anthony Jones
3 months ago
He was great took care of the issue with ease.
Professional and on time… quickly solved the problem and repaired it! Keenan was awesome!
Emily Anderson
2 years ago
I was very impressed with the professionalism, technical expertise, and timeliness displayed during my plumbing disaster. My main line was clogged ensuring no toilets would flush or showers would drain. Once the service technician arrived, the clog was removed in less than 30 minutes. Chaz did a wonderful job and took the time to answer any questions I had.
WORSE EXPERIENCE EVER!! Something very stressful to go through is having a leak in your septic pipes and having sewage leakage under your house. If this happens to you DONT call these people. They’ll send people who can’t fit under your house and then charge you $1000 for NO clean up service AND when you call and try to get ahold of them. They won’t answer and won’t call you back!!! And they won’t give you your money back! I NEVER write bad reviews or reviews at all and I am writing a review so hopefully someone from this company sees it, looks into my case, and gives me my money back!
Marvie Newcomb
8 years ago
They were quick to come out and solved my problem quickly while I worked on putting out my Christmas decorations :) I hardly even knew he was here since the problem was all in the outside lines!
Jennifer Dell'Anno
5 months ago
Here within an hour of my call and did a perfect job getting us back up and running! Left everything just as they found it, but fixed :)
Candice Palmer
7 years ago
The technician that arrived at my location had an apprentice in tow. The tech seemed very confident he could do the job....very cocky. He then criticized the manufacturer of the item he was there to repair and indicated Why did I buy this cheap item? It is a lowes/home depot item. And He wasn't surprised it broke. Then he proceeded to quote me a price of close to 200.00 for the repair. When I said no thank you I will wait he said What did I think the price was going to be? I have him a price of what I thought was fair and he accepted that price without hesitation. I indicated why did he price it so high before and he said Do you want the discount or not? I took it and he put my part in. He was done in under 10 minutes. I can't say that I am thrilled about the experience...what I can tell you is chew them down on price because he didn't appear to want to leave when I said no thank you and the price became more reasonable after that.
They took the time to come by and provide an estimate in advance for the services expeditiously. The price quoted was fair and reasonable. When the technician, Austin, arrived he was very courteous, knowledgeable, and patient. If I have another problem that they can fix, they will be the first one I call.
Danielle Phillips
a year ago
They did an amazing job!! I had Wayne and his partner (can’t remember name) come and fix a clogged drain and leaking toilet. They had it fixed within the hour. Gave me an estimate before performing work. They cleaned up after themselves as well. Would definitely call again for any other plumbing needs.
We have been using Roto- Rooter for many years. Our home is old and we've experienced various plumbing issues. The appointment process was very simple, it didn't take long for someone to come out. Mr. Gary Banks responded to the service call and helped us with our problem. He was very thorough, we could tell he was experienced in his job. We appreciate his patience and explaination of what the issue was in a way we could understand. Roto-Rooter has always given us great service and will happily recommend them to anyone.
Ashlee Johnson
a year ago
Austin did a great job fixing a leak in our crawl space! Quick, friendly and professional.
Dave came to the house after we made a late night call with many plumbing issues. He was upfront with what he thought the problem was, explained what he was going to do and gave us the quote for the job. He completed all his work, cleaned his space and walked us through the check of the plumbing through the house. Was out within the hour! Great service!
Roberta Reinbach
3 months ago
The tech was very knowledgeable and was able to communicate great I highly recommend Roto rooter
Calvin Bunch Jr
2 years ago
Emily was great! Very friendly and professional!!!
First and foremost, I'm TOTALLY IMPRESSED with Rotorooter SUPERIOR service. As a homeowner it is stressful enough coming home to an emergency (sewage) but it severely compounds the situation when being unable to find an after-hours company after several attempts. The first attempt in contacting Rotorooter, I was greeted by an outstanding service representative in which I explained my situation and my request was immediately dispatched to a technician. Minutes later, I was contacted by a Water Restoration Specialist (James Kucenski), who was en-route. James put my anxiety to rest when he arrived on scene with a full proof plan to include having the plumber (Robert Lobbins) and restoration team (Migul Perez and Josh Martinez) ALL here within 10-15 minutes after his arrival! James personally assisted me from filing my insurance claim to explaining the process from beginning to end. They have my utmost confidence and I DO NOT trust any other company to handle my future emergencies. They are truly seasoned professionals who've set the GOLD STANDARD in the Hampton Road Area! I can not thank you enough Rotorooter!
Ali Cunningham
a year ago
Thank you Austin! I appreciate you quick response and help with the situation!
Natasha Knight
4 years ago
Dave made the experience easy. Our toilet was bubbling and after attempting to fix the problem on our own we called Roto-rooter. He clearned the pipes and gave us maintenence tips to prevent backups in the future. Very professional and friendly.
Technician was very polite and professional. He fix the clog and the leak in the drain. Same day service was great. Only had to wait about an hour for him to show up. Will use again when needed.
Excellence in customer service and quality tech!From the customer service rep on the phone to the plumber Jason (#1313), everything was exceptional in terms of customer service, fast/efficient service, and looking out for the customer.I called Roto Rooter at 9:00am, and by 12:40pm same day everything was done! Jason was a true plumbing champion in his approach to the work and his service. He gave me great tips and other estimates I'll pursue later.
Victoria Anderson
4 months ago
Emanuel was very professional and came early! He quickly diagnosed the problem and took care of it.
Danielle Butler
7 months ago
Maureen Howard
9 months ago
Backed up toilet at our rental house. We suspect the drain going outside is clogged. Fast response. Great communication. Glad I can count these guys. Austin is clearing the outflow.
Called and made next morning appointment. Tech Andy Hart showed up on time with a 30 min heads up call. He immediately assessed the problem and started the repair. Cleared long term buildup in cast iron and PCB drain lines. Gave clear directions on how to properly tend to drain lines and not take them for granted as most of us do. When we need plumbing services again, it will be Roto-Rooter with specific request for Andy Hart as the responding Tech. John Floyd
Brian Starnes
4 months ago
The technician was very professional, friendly, and helpful.
Kerry Koelenbeek
8 years ago
Excellent service! Robert diagnosed and solved our plumbing problem quickly and efficiently. He applied the discount even though I did not have the coupon which was greatly appreciated.
Plumber was very professional, respectful and knows exactly what he's doing. He was able to answer questions I need clarifications. Very satisfied with the job and service =)
Mike (tech #0703) was quick, efficient and supper friendly. Fixed my problem in less than 5 minutes.
Courteous and professional service; Helped me understand the situation and described multiple possible solutions; Plumbing work was done the same day with minimal damage to the wall; I am a very happy customer. Thank you!
Brindle Darden
5 years ago
Chance was very professional and very knowledgeable! Was very thankful for his services and understanding, he walked me through the entire process in which he completed and he was very personable! Thanks Chance & Roto-Rooter Plumbers!!!!
Alaysia Parker
a year ago
Austin was great!!!! He was very informative about my plumbing. He worked fast, and completed the job in less than an hour.
Cindy Robinson
8 years ago
I had a total emergency in my bathroom with water spraying all over the place. It was Saturday and I was sure I would have to pay an extra fee for a weekend call. I found out that you all don't charge extra fees for that! That's completely different than other plumbers.The plumber came in, very professional and friendly and took a look at what the issue was. While it took a while for him to figure it out (it's an old house and the pipes are original), he stuck with it, went down to one of the hardware stores and got the parts that he needed and finished up within 30 minutes. He also took his time and checked for leaks several times before he left.I've had y'all out before for other things and I don't hesitate to call or make my appointment online when I need some plumbing work done or my drains fixed.
Manny was fast and sounded very knowledgeable about the repairs he made to our shower drain. The price was reasonable and the service was excellent.
wanda Braxton
4 months ago
I couldn’t ask for a more knowledgeable plumber. Austin did his work with integrity, very friendly guy . When he completed the job he clean the area really good!! GREAT JOB AUSTIN!
Elizabeth Baugh
7 months ago
Keenan was knowledgeable in explaining the problem. He was very friendly and patient. If I ever have any other plumbing issues, I will certainly call Roto Rooter and request that Keenan be my technician!
Brittany Raschka
a year ago
I want to say a huge thank you to team members Lamar and Trevor for extreme professionalism and kindness during mitigation process. I was so grateful for the outstanding customer service and care that I received. I literally had a sleeping baby in the next room (open space, no walls) and they took the care to stay quiet without my ever asking them to do so. I am genuinely grateful! It's hard to find this level of care in any industry today. Please thank these members for their work ethic!
Terrie Phillips
2 months ago
Very professional
John Costanza
2 years ago
Garnet is a very people oriented person and his hand skills are outstanding. Did a terrific job in a short amount of time and cleaned up after himself. He kept me calm while he did the work , by his personality. I will certainly call Roto router again and ask for Garnet.
I just moved in my new house to find out there were draining issues..it was so devastating..but Adam from Roto Rooted was amazing. He gave me my options and his professionalism was impeccable . Now I can enjoy my new home..my new laundry room and my new life in Hampton! THANK YOU ADAM!
Very prompt and the plumber Grant was helpful and knowledgeable.
Tim helped me out.He was professional, respectful, hard working, and a subject matter expert in his trade to say the least. He was a great representative for his company! As a customer I can’t recall ever being so impressed with service.He was able to resolve a complex issue quickly with ease.Thank you Tim for doing your job, and especially thank you for doing it exceptionally well for my family and i!
Mr Austin was very professional, polite, understanding and sympathetic.
Wow. I called chaz and within a couple hours he was here and fixed a seriously seriously clogged sink. Actually more than one sink. It was further down in the line and he was funny and respectful and cleaned up after. Thanks!!!
LaShaun Biggs
2 years ago
My technicians were Bobby 4381 and Joe 2181. They were awesome! The would not give up even though the job was challenging and my dogs were fussing at them the whole time. I would highly recommend them for any plumbing issue. They cleaned up after the job was done and was very personable. They made a very stressful time easy to deal with. Open communication and honest ever step of way. Thanks for all your hard work!
Cynthia Mcleod
2 years ago
Service Technician Mike (0703) was professional and honest. He explained everything to me so I could understand the issue and my options. Thanks Mike (0703)
tina hodnett
5 months ago
It took a while to get here but Gavin was very friendly and professional. I appreciate all the hard work he did to get my sink unclogged.
Called in to fix items in conjunction with bathroom update. Performed repairs in a timely, meticulous and diligent effort to see the job to completion.
B'Yonka Streater
4 years ago
Robert came and cleared a clog that we had in our bath tub in no time! The previous rep told us there was nothing he could do. Robert saved the day!
Had a clogged sink, was able to get someone in the next day and clear it. Jonathan was friendly and professional and got the job done quickly
Marilou Vicera
a year ago
Austin gave me several choices if the first one did not work. Made sure the area was clean before he left. Not messy.
marcuscole123
5 months ago
Showed up quickly, friendly, and got all the work done in one day
Tony Bergara
8 months ago
Fast and efficient!
Kimyetta Brown-Hill
2 months ago
Service was provided at the time scheduled and didn't take all day to complete
Victoria Alvarado
2 years ago
The company itself is super backed up and not the most prompt with having you seen within the window they quote, however the service technician that I got, Hunter, was very kind helpful and explained the issue while he ensured it to be fixed.
Yvonne Milteer
6 years ago
The technician, Chance was excellent. Thank you for the timely service and professionalism. Although it was raining and late, you all came when no one else answered. I was unable to use any of the bathrooms did to a blockage in the line. Thank you again!
We needed emergent plumbing to fix our toilet that was clogged somewhere in the line. Within 10 minutes of trying to set one up we got a call and confirmed that we could get a guy over to the house within an hour or so which is impressive considering the situation and on a Sunday. Austin arrived and was very polite and professional. He had a couple of ideas about what the issue could be, but quickly deduced the right course of action and laid our options out. Instead of immediately suggesting a more expensive option he started with the less expensive likely to work option which we took, but he also explained the other options and gave us helpful information about the house and the potential plumbing issues associated. It only took Austin 15 minutes to start and finish the work and everything was cleaned out. We retested and our toilet was fixed. Austin did great work in an efficient matter as a true expert and really helped us out today! Thank you!
They didn't fix the problem I had because of some problems some issues I had in my house, but they were very respectful and patient enough to explain why they didn't fix the issue. I'm thankful that they didn't. I'll recommend them to anyone.
Lynwood Turner
5 months ago
Friendly and more importantly professional service was rendered. Job was well done in a timely manner.
Was running behind, but I was contacted by a customer representative of the delay which was greatly appreciated. Austin showed up, diagnosed the issue, unclogged the toilet within a matter of minutes and provided some information to prevent another issue with the toilet. He was professional, and friendly with my kids and my pup! Appreciate the service, Austin!
Joey Trowbridge
4 months ago
Very professional, headache free. Highly recommend.
Melissa Manasse
4 years ago
Amazing service, good prices (even on weekends and nights) and very friendly employees. I have had my warm water line burst and my sewer line get backed up. Both were fix the same day/night and kept me and my family being able to use the services very quickly after the issues started.- Nick & Melissa Manasse
Darlene Wilson
3 years ago
A problem happened early Christmas morning. After calling at 8:45 James McMillan was here within the hour and was MOST responsive and completely competent!! He was most friendly and NEVER acted like we put him out!! Thank you so very much James for your service and mostly your efficiency and responsiveness to our need. Thank more than you can e=imagine.
Peter Harrison
2 years ago
Cassandra Ward
a month ago
The tech was awesome
Excellent service by Garnet. Highly recommend him.
Very happy with the service provided it was a late night almost midnight call, tech was not mad or irritated to be up and out that late and didn't mind working in the cold rain. I will continue to use this company in the future
Felecia Berry
5 years ago
Dave did an excellent job replacing my 57 year old leaky metal kitchen drain pipe.
Great warranty. HEADACHE dealing with this office.
marcus doggett
2 years ago
Chaz was very professional, on time, and fix my plumbing issue quickly.
Deborah Raike
5 years ago
was very pleased with the service came quickly employee was very courteous and professional will use again
James Pickett
2 months ago
They came and done the job professionally In & out!
Laila engler
8 months ago
We used Roto-Rooter for a repair at one of our rental properties. Corey was extremely helpful and was able to get the repair done quickly! We will definitely be using this company again!
Dr. Leander Knox Sr.
7 months ago
Plumber did excellent work. He cleaned up and took time to explain everything. I will be requesting him again next month
Darius Whigham
7 months ago
Keenan was very knowledgeable and he did an excellent job with fixing the kitchen plumbing. I would highly recommend.
Out at my house immediately, not overpriced
Larissa Yuncker
2 years ago
Hunter was great! Would recommend him 1000x over. Came and fixed a clogged pipe that another plumber said I would have to cut my whole wall out.
I had a clog that backed up both bathrooms- water was overflowing into the shower and damaging the ceiling downstairs. Mike (0703) came and was very professional and reassuring- he knew exactly what to do and actively worked to keep my home clean while fixing the problem. It was a Sunday and he was here within 1h of calling Roto-Rooter- what a life saver!
Hunter (plumbing tech 7200) was very kind and professional in explaining my options to fix a shower leak from my master bathroom that created a bit of ceiling damage. To help save on costs, he educated me about the process, my options and caulked the shower drain to prevent further leaks. He also reassured me if any leaking continues once I re-run the shower again that I can call back for assistance. Thank you! A++++ service! I also really appreciated water restoration services for stopping by shortly before to assess the damage with a water thermal reader device. Super helpful and I will leverage this company again or refer to family and friends. Very knowledgable and courteous. Thanks again!
Keenan was on time, prompt, professional and very courteous. I recommend this company for your needs.
Service was same day, James Mcmillan was knowledgeable and guided me through of what he was doing and why thing's were happening. Would recommend.
Great Experience! Mike 703 came to my house and replaced a toilet on the 1st level of my house. I was very happy with the job he did.
Very professional and courteous service! I was given an estimate and explanation before any service was performed, and upon my approval and signature, service was expedited quickly and courteously. I will definitely be calling Mike from Roto Rooter again!
Great service. Very friendly. I did ask many questions and Mike (ID # 0703) talked me through each step.
Austin was professional, courteous and proactive.
Horrible experience from beginning to end. Repairmen say they will show up a certain day and not show up. I was told they were supposed to follow up everyday to adjust fan and dehumidifier placement and they did not follow up even once. Multiple blatant lies on the invoice tallying ~$1,000. Go with another company for water damage mitigation unless you like unprofessional and bad service.
Kayla LeBlanc
2 years ago
Chaz was absolutely amazing! Came to fix our neighbors issue and found out we were having the same issue and fixed it immediately. He is very kind and professional!
Maria Gabriela
4 months ago
Buen servicio trabajan las 24 horas y son muy profesionales, muy recomendado
bethany fowler
4 months ago
My name is Bethany not Stephanie 😊! What a great job they did today installing my Hot Water Heater! ❤️
Jessica McCormick
2 months ago
Corey and Andrew were very helpful and knowledgable with our unwanted plumbing issue.
Esmeralda Trammell
a year ago
Timothy was informative and arrived within 30min. He fixed my toilet flange promptly! Thank you!
Fast service! Technician fixed our problem and spent considerable time educating us on how to prevent future problems. One of the friendliest guys I’ve ever met, I’ll definitely use them again if I ever need plumbing work again.
Andrew Headley
a year ago
My main trunk line was backed up. Not only did roto rooter show up on time as promised, they guys went above and beyond and cleaned my line all the way to the city clean out. They did a fantastic job, were personable and professional. Excellent service!!!
Awesome service!! Called at 8pm and they were able to come out within the hour. Thorough in explaining what was needed and what the cost was going to be upfront.
I needed maintenance on a slow running drain. Will Smith responded and was both professional and efficient. He showed me what was found in the drain and when it was put back together ensuring I saw that the problem was resolved. When he left, it was as though he was never there...he left the area put together and cleaned up. Awesome service!
Debera Young
4 months ago
Service was fast and friendly! Mr. Shawn came out and fixed my toilet issue without any problems. He was professional and very friendly. He also sent out someone to check my floor underneath the toilet to make sure everything is on the up and up! It's included in the service! I'll definitely recommend rotorooter to my friends!
The Plummer who installed my hot water heater was very knowledgeable and Good.
Very prompt, polite and explained everything. Would highly recommend!!
Similar Items
Thrifty Plumbing Heating & AC
Emergency Mr Plumber & Drain Cleaning
