Description
At Russell's Heating Cooling Plumbing & Electric, we take pride in serving the Hampton Roads area and northern North Carolina. With decades of experience, our team of customer service representatives, technicians, and installers is dedicated to providing top-notch service. Whether you need cooling, heating, electrical, or plumbing services, we have the knowledge and expertise to meet your needs. We have been recognized as a top reader's choice service company for several years, earning the trust of our customers. Ask about our 'Service Today Or It's Free' Guarantee!
SERVICES
A/C system maintenance, A/C system repair, Ductless heating & A/C services, HVAC duct & vent cleaning, HVAC duct & vent installation, HVAC duct & vent repair, HVAC system maintenance, HVAC system repair, Heating system installation, Heating system maintenance, Heating system repair, Install AC, Install thermostat, Repair HVAC, Thermostat installation, Thermostat repair, A/C Unit, Air Conditioners, Air Conditioners Air Conditioning, Air Conditioning Repair Furnace Repair, Annual Maintenance, Attic Insulation, Boilers, Building Service, Commercial Hvac, Commercial Hvac Services, Commercial Refrigeration, Commercial Service & Maintenance, Comprehensive Hvac Services, Condensing Units, Cooling Equipment, Drain Cleaning, Drain Line Services, Duct Work, Ductless Mini Split, Ductless Mini-Split Heat Pumps, Electric Water Heaters, Electrical, Electrical Services, Emergency Services, Equipment Replacement, Financing & Rebates, Furnace Installation, Furnace Repair & Maintenance, Furnace System, Furnaces, Gas & Electric Water Heaters, Generator Installation, Geothermal HVAC Systems, Geothermal Hvac, Geothermal System, Heat Pumps, Heating & Air Conditioning, Heating And Cooling Systems, Heating Gas, Home Efficiency Services, Home Zoning Systems, Hot Water Service, Hvac Systems, Ice Machines, Reach In And Walk In Coolers, Indoor Air Quality, Leasing Programs, Mini-Split Heat Pumps, New Furnace, One Time Service, Plumbing, Plumbing Emergency Service, Plumbing Services, Regular Maintenance, Repair Or Replacement, Replacement Heating And Cooling, Residential And Commercial, Residential Heating & Cooling, Sewer Drain, Sewer Drain Line, Split System, Tankless Water Heaters, Tune Up, Water Heating, Whole House Generators, Zoning Systems,
Reviews
Kevin Carlson
6 years ago
From the initial phone call, to the follow up, to the technician... everyone is friendly, professional and knowledgeable. These guys are the best.
Russell's went above and beyond what I was expecting them to do. What a awesome job they did to remove my 22 year old system and install a great RUUD system. From reinsulating my exposed ductwork, to install new breakers in the Electrical panel, to a new disconnect outside, to a new thermostat. I was impressed with the work when they were done. Now there is one less item to worry about in my 40 year old house.
Andrew and Tyler were outstanding. They performed above and beyond what I expected, replacing ductwork free of charge and informing me of several issues they found free of charge. Both were respectful, friendly, and extremely knowledgable.
Kristen Harris
3 years ago
Harrison, the technician, arrived before our scheduled appointment time. He was courteous and very professional! He was extremely knowledgeable!
Nichole Robinette
2 months ago
my a/c went out and they were quick to come help me. thank you all for the experience and expertise.
Dyanne Walker
7 years ago
Took a little longer than I was expecting but I feel like he was very thorough and it was likely necessary. Very professional and friendly.
My AC unit was not cooling, and being one of the hottest days of summer, and pregnant waiting til next week was NOT an option! They were able to get a tech out within just a couple of hours fortunately, and he had our unit back up and running in NO TIME! Big shout out to their Technician Dean on the and timely outstanding service that saved the day! Looking forward to working with Russells again in the future when we have to replace our older unit as the time is coming! Highly recommend Russells for all your hvac needs!!
Michael Feehery
a year ago
Very efficient, professional, knowledgeable and friendly. Russell’s has my business!!
Stephanie Maddox
6 years ago
Great service! Rocco Catalano came to check my A/C unit and even though it wasn't great news as I need a replacement, he was very professional and helpful to get me through the process and work out everything to my satisfaction. I chose Russels Heating and Cooling on a whim and couldn't be happier! I found my go to place finally!!
Franklin Courtney
4 years ago
This is the best team. Cory and the wasrest of the guys did a great job. They stayed late to get the job completed. Highly recommend Russell's to anyone who is getting an air condition,furnace or duct work done
I will update my review once the service technicians arrives. I had a problem where I didnt get a phone call from the technician after it was past my scheduled time. I called their number and talked to Savanna and she was incredible. I was not the most polite person not having the technician show up after I took the day off however she did some calling around, put me on hold about 5 times but kept trying till she was able to find a technician that could fit me in. So instead of 1 to 3 pm I now have a 3 to 5pm.Having a phone rep like Savanna (hope I am spelling her name right) is crucial for a company and I hope they realize the fires she puts out on a daily basis. Now I am keeping my fingers crossed on the technician being able to fix my heating. Will update..As promised the service technician showed up and thank god he was just a regular guy who made me feel comfortable having him in the house. He told me a little bit of the history of my system since he has serviced it before. He took the time to teach me how my dual system work since i havent ever owned one. He walked me through the system and showed the different settings to be aware of. He went into my attic found a broken part. Had one on the truck and fixed it in 30 minutes.I went from a bad experience with my appointment not being scheduled properly to having everything fixed within hours. I highly recommend Russell Heating and cooling...
Namiko Oshun Rosario
a week ago
I spoke with someone named Kris and she was very nasty with me for no reason. I’m always very polite when I speak to people so I don’t know what I said or did to make her call me a slur but I didn’t appreciate it at all. I was going to use these services but decided I will NEVER try this business out after that horrible experience.
I did find people willing to do the service for a less cost, but with their 0% financing, professionalism, and responsivenesses They beat everyone hands-down. Great company to do business with. The owner is local from the Hampton Roads area. Also wanna give a shout out to Corey L. On helping me decide which unit to decide on and Expeditiously pushing everything through even on a Sunday while in the car with his wife. Mr. Wiley and his install team provided excellent service and took great care of my home.
At our annual checkup, Harrison did an outstanding job. He was an excellent communicator and seemed truly interested in having our system work its best. He made some good suggestions which will save me money in the long run. He was an excellent technician and works for an excellent company.
Suzanne Scheier
4 months ago
We called Russell’s because our church used them for all of its HVAC work, and as a Board members were very satisfied with their work. We called and they were able to coordinate with our schedule. Brad West came to our home to evaluate a very old oil furnace and looked for his evaluation of our home’s HVAC needs. Brad was very professional and his demeanor gave us confidence in his ability to suggest the best application for our needs. Brad provided a quote the same day, which we most appreciated. I would recommend Russell’s to anyone looking for quality HVAC needs. Thank you Russell’s and thank you Brad!
Sabrina Forbes
6 years ago
Mr. Chad Tisdale is a knowledgeable and professional service tech. He made us feel at ease and explained everything so we could understand. He is also one of the most curteous Russel Reps. that we have met. God bless you Chad!The Stacy Family
Mark Kristensen
7 years ago
Thoroughly unprofessional. Gave a time window of 10-2, called at 1:30 to say they'd be there in 30 minutes. 90 minutes later they still hadn't arrived, nor called with an explanation.Followup: Owner reached out and made good on their mistake. Service technican was great, and would have gotten 4-5 stars had it not been for the scheduling snafu.
Karen Connery
5 years ago
EXCELLENT service! Chad was on time, polite and very professional. He was very thorough and knowledgeable and after assessing the job, explained to me in detail what needed to be done and reviewed the estimated price. He completed the job, showed me pictures and I was very pleased!
Victor Culberson
7 years ago
Mike M. was professional, courteous, thorough, and knowledgeable. He let me know exactly what he was doing and why. He provided fantastic preventative maintenance tips as well as information that was new to me about my heat pump.Russells' is a fantastic company. I highly recommend them.
This is the second time using Russell's,this time to replace our downstairs hvac unit and we are extremely satisfied.I highly recommend using them.
The tech, Harrison B, was very professional, knowledgeable, and personable. He spoke loudly and clearly while wearing a mask. When he cleaned the indoor coils, he asked if any family members had health conditions it might affect before proceeding. He kept me informed of every step he performed. All around, a very efficient and pleasant service call.
Dania Gocheva
3 years ago
Fantastic service 👏👍 pleasant and professional 👌👍 individual 👌👌👌Thank you very much !
Steve Johnston
5 months ago
I purchased a complete gas furnace and AC in 2016.The delivery driver caused damage to my property so I asked for and received $500.00 to repair damages.Advance to 2023 I called for a service call as a buzz was coming from the outdoor unit. I also agreed to the $155 checkup and yearly contract.The tech indicated the fan module needed replacing and the part was covered by warranty.Surprise the labor cost was $495.00.A REVENGE fee for their firms previous damage.The part is a few minute install.The tech also left the outdoor unit disabled when he left.So, enacting a revenge fee on a retiree, on a fixed income and also honorably discharged vet.pitiful
Diana Connelly
5 years ago
When our air conditioner went out on a Monday morning, it made for a long day and night ahead. Rocco arrived punctually the next morning, and immediately identified the cause of our problem. He got to work right away, replacing the damaged part, and adding a surge protector to guard against any possiblefuture issues. He had our system up and working again within minutes, and then took the time to ensure everything was working properly. Rocco was very professional and efficient, and we would highly recommend him.
Norma Gutierrez
3 years ago
Harrison Boone has just left our house after checking our heating/cooling system. He is a very nice young man, who did a very thorough job of checking things out. We'd like him to be our 'Russel's Man' for the future. Thanks Harrison.
Norma Gutierrez
Satoya Taylor
2 years ago
They are very professional and very clean and neat.
Jaiyel Hammond
8 months ago
Fast service
Steven Owsiany
3 years ago
UNRELIABLE and UNPROFESSIONAL! Specific example includes company rescheduling by text after after a scheduled service time lapsed. I made myself available for the two hour window during a work day as requested. After the two hour window passed, I received a text message from Russels rescheduling the appointment to the next day with a two hour block in which they did not ask if I would be available. The company does not have supervisors available to talk to. The company does not offer a way to contact their scheduling team. The company has very little to offer in regards to communication and the staff is poorly trained in regard to customer service.
Craig Paulding
5 years ago
Andrew and Charles were the technicians sent to install my home HVAC system on Sept. 4, 2018. They arrival was prompt at 8am and their departure was as prompt around 5pm. They worked efficiently and tirelessly all day without much of a break. All day in 90 +degree temperatures, outside and inside the house, and in the attic space.They disassemble my entire HVAC system and installed my new Lennox heating and air conditioning system in ONE DAY! WOW! The word that's comes to mind is AWESOME after spending two weeks without A/C, those guys deserves all the praise and thanks I can give them. Thanks guys!
Millie Scruggs
3 months ago
I had 4 inches of water in my laundry rm. I have their plumbing contract and when I called at 430 for emergency service I was told sorry I'll put you on our list we don't have anyone to serve you . We are booked. I called precision and had a tech here in 30 min ! Guess who gets my future business?!!!!
Wilbert Harrell
a year ago
Very satisfied.
1rst team came an assess toilet issue and provided suggestions and options but never pressuring us.Within an hour, we had our toilet replaced in master bathroom by Adbill, the 2nd tech. Both teams professional, friendly and gave us great information about toilets.
Geoffrey Payne
a year ago
Great customer service and very timely. I will absolutely use them in the future.
Noreen Schara
3 weeks ago
Technicians were punctual and courteous, and did an outstanding job installing my tankless water heater system. Job was well done. I'm a satisfied customer. Good luck folks!
Monica Cunningham
3 years ago
They will be coming back to service our less than a week old AC/ furnace for the fourth time tomorrow.
My experience with Russell's has always been excellent. The technicians always take the time to thoroughly explain everything. On their most recent visit, Chad T. was very courteous and knowledgeable. He gave a detailed explanation of work done as well as elective services he was willing to perform. Great service, great company!
herbert honaker
7 months ago
Hot Water Recirc installation. Alex did a fantastic job and was super helpful with the whole project!
Harrison Boone did an outstanding job servicing my heating and cooling units, he was both thorough and very knowledgeable and I am very satisfied with his work,
Came to inspect my problem with my hvac system and told me what was wrong. Speedy service
Clinton McNair
a year ago
Repaired toilet. Excellent service and attitude!!!
Berto came out to our home and was very thorough and honest! We have a very old furnace that was in bad shape so he was able to write us an invoice, with price being cheaper than we thought, and they are immediately able to get the new furnace and ductwork set up next day. So glad we saw Russell’s advertisement in Volvo Parkway back in October!
Jarek Jermier
5 years ago
A/C didn't work when starting up this spring. Handler was new 2 years ago. Rocco came out, and explained that the handler and condenser (outside unit) were not compatible (due to different refrigerant). Quoted 4k for a new condenser. A simple Google search turned up that an expansion valve makes units compatible. This was installed on our unit. A different technician swapped out the faulty fan motor for $350 and now the system works great. The impression we got was that Rocco was here more to sell a new system than give an honest repair estimate...I worry for the other customers that aren't as resourceful and more trusting than I am... spending thousands of dollars replacing a perfectly good system.
Michael Martinez
3 years ago
Harrison is awesome we! We always Russells for our needs and we have always had a great experience. Today was another great one
Brittany Beltrami
3 years ago
Justin came out in a timely manner when we didn’t have heat and fixed it for us. We were new customers but will be calling them for any issues in the future! Justin sent me text updates as well as how long the job took and what he did since I couldn’t be there. Great company!
Alfred Costanzo
8 years ago
Jeff was professional, courteous and completely knowledgeable about HVAC. He did a thorough inspection and tune-up, and made recommendations for improvements to the system. No high-pressure sales job, just matter-of-fact advice and left the decision up to me. I have complete confidence in his work and his opinions, and will do business with him again!
Outside faucet replaced for $522.00 works well .
Russell’s Heating and Cooling has been our highly trusted and valued source of HVAC equipment and service for many years! They really are all about great customer service, by arriving on time, working quickly and neatly, as well as communicating to their clients exactly what they are going to do! There is no better example of this than Service Technician Roderick Mowatt! Yesterday, Roderick used his extensive knowledge and experience to assist us with addressing several home inspection issues for the HVAC equipment in our rental property. Thank you, Roderick for another job well done and the “peace of mind” that it was done correctly!
Our technician Isaiah gave us a 30 minute heads up and arrived on time. Very personable and knowledgeable. Found main issue and fixed quickly. Also pointed out a safety hazard that he corrected as well. A great visit and why I trust Russell’s Heating and Cooling with my business.
Serviceman Malice was very professional.
Charles James
4 months ago
Very fast and professional easy financing Good quality air conditioner unit and air handler was a bit loud but was easy corrected thank you Russel’s….
Marilinda Warcraft
10 years ago
Our hvac wasn't working for a while. Went to Home Depot for assistance. The technician said we needed a brand new unit and new duct work. We went with Russell's Heating and Cooling for a second opinion. The sales representative told us that we didn't need a new unit and that our duct work was fine. A technician fixed our hvac with the problems we had. I give them 5/5 stars for their honest opinion and customer service. They saved us a lot of money simple fixing a simple repair, rather than making us buy a new unit.
Charlie Kiriakou
6 years ago
Excellent installation by Keith and Dillan. They were super professional and knowledgeable. I recommend Keith and Russell's for your next HVAC installation.
Ronald Morton
5 years ago
Rocco came out this afternoon and identified the issue with our Air condition and provided us with the guidance to address the issue. He was both professional and courteous. Thanks for getting to us so quickly it was an absolute pleasure to do business with your company
These guys were very professional, from 1 to 10, I’d give them 100.
Update for my review. I had this POS company come out 3 times. They are the most incompetent and dishonest company I have ever met in my life. They say a picture is worth a thousand words. Check out this picture people. Every technician that came out had a different answer. My picture is the end result. 1000s of dollars in structural damages.Also, they never refunded me from the first 2 incompetent trips, or their so called maintenence program. Total scammers.
I couldn't have more pleased with the professionalism of your HVAC technician, Rocco Catalano not to mention his positive attitude with a smile. He also answered any & all questions I had & I did not have to clean up one crumb of dirt when he was done. Personally, I do believe you have a real asset to the Russell's Heating & Cooling team. I plan on purchasing a new unit next year from your company & if this employee is still working there, I will be requesting that he is the technician sent out to install a new unit from your company. Keep hiring qualified, professional and friendly employees like him that make customers like me want to continue to do business with your company! Thank you
Norman Sween
7 months ago
Great service, have and will use again. Everyone has been extremely professional, knowledgeable and helpful.
Great service. Wonderful people. Quality workmanship. Genuine concern for others. I have used Russell’s HVAC & Plumbing for several years at two personal addresses and for a community project to rebuild a home lost in a tornado. I have used their HVAC and Plumbing services and highly recommend both. As a bi-vocational pastor with a heart for others, I freely recommend Russell’s often. After getting to know Buddy (Owner)and Marc (GM) and their genuine heart to do the right thing and always treat people well, I could not refuse to start working with them. I am a highly-satisfied longtime customer, a proud community partner, and a delighted employee.
I'd been a long time customer at Platinum 500 and now that my warranty has expired, it was great to have a fresh set of eyes on my system. The new experience was right on time. My new year is off to a GREAT start with Russell's. See you in the spring.
Jeannette Harris
4 months ago
One star because they're friendly. I regret hiring them. I purchased a new furnace and AC a year ago. Within the year they have been back and forth to my house eleven times. The system failed several times. Myself and my 94yr old mom woke up freezing this winter. The city Inspectors failed them twice for their work on my home.
I had some plumbing done and Grant was wonderful, he explained things to me and did a fabulous job. He was very professional and knowledgeable. I will definitely be calling on this company again for all my issues. Thanks so much , Susan
I had my hot water heater replaced by Russel’s. The install team was great! They were on time and did a fantastic job. I would have given Russel’s 5 stars, but it seemed a little bit on the pricey side. I did get price quotes from other companies and Russel’s was in the middle. I ultimately went with them and I am glad I did.
The guys were on time, they put runners down to protect my floor, they were here only 3 hours, old unit out, new unit installed and working.Thanks for an awesome jod.Thank you Corey for setting it up.
Tried to make an appointment twice. Both times was on hold for over 10 minutes. I moved onto the next company.
Excellent service. Technician very professional.
Annette Singletary
2 years ago
Justin Skovinski's knowledge and professionalism was appreciated and needed when my HVAC system required being replaced.The Gentlemen who replaced my system were courteous, clean, prompt and always kept me informed during the entire replacement process. I highly recommend them.
My AC broke down during an intense heat wave and wasn't keeping temperature in my home. Called Russell's and they sent a technician out three days later to take a look at the air handler in my attic.Within 15 mins the tech, Shane Z, found the leak in my evaporator coil! After he addressed the leak he got our house cooling again. Within the span of an hour he addressed the issue with our AC AND got it fixed. Awesome service at a reasonable price!Would highly recommend Russell's and Shane to anyone looking for HVAC services. Will without a doubt be a return customer!
Jason Arrington
6 years ago
We needed a new system installed at our Portsmouth campus right away and these guys were on it. Great communication with us on what needed to be done and very fair price. Andrew took care of the work and left the place clean. We use them often and they have been over and above each time, big or small job. We really appreciate these guys.
Jennifer Hartline
5 years ago
Andrew and the other techs from Russell's worked hard in miserably hot conditions to install two new units in my home over the course of two days, and they did a fantastic job. They were professional and careful in everything they did inside my home, from protecting the stairs and flooring, and thoroughly cleaning up after themselves when they were done. Not a speck of anything left on my carpet even though they'd been up in the attic and in & out of the house all day. They were even concerned about being quiet so as not to disturb us in the house.Cannot recommend these guys highly enough. They took the time to answer all my questions, and even left me a couple extra filters. Excellent work done in a courteous and professional manner.
Great , very responsive to our needs, easy to work with and very professional
Harrison called to give me an ETA and showed up on time. A friendly and professional service technician who took the time to explain and show me how to improve our HVAC functioning.
Kathleen Degnon
7 years ago
We bought an extremely expensive AC unit 3 years ago and we've had to have Russell's Heating and Cooling come to fix the unit at least twice every summer since it's installation. Is the problem the quality of the unit or the quality of the service? Every time we have someone come out they are never here within the expected time frame. Today: between 2pm and 6pm. It is past 8pm and still no one has shown. Very disappointing.
Joshua Miller
3 months ago
My AC went out over the holiday weekend so I called Russell's. Ended up being a user error. The technician could have easily not told me and still performed the services quoted. Instead he told me where the error was and didn't charge me anything. I ended up signing up for the maintenance package because of his honesty. Thank you for saving me 2k and thank you for being honest. We will continue to use your company in the future!
Chad arrived on time. He was courteous, professional, and thorough. He explained what he did and what he found, including some preventive maintenance. I felt very confident that this tuneup was done well and that no shortcuts were taken. Thanks, Chad.
Steven Whitaker
a year ago
Professional, timely, polite, friendly, expertly installed.
Andrew arrived to install two AC units in my attic. After our initial greeting, I knew that my install was going to be ok. Andrew was courteous, professional, and prepared for the task. From the start, Andrew was focused on what I wanted. He asked all the right questions and put 100 percent effort into making my home more comfortable. He kept me informed throughout the day and kept my house organized and clean. Due to possible bad weather, Andrew also stayed late into the evening to finish job. Andrew exceeded the normal customer service standards. He is an impressive young man. Very satisfied.
Brittney Taylor
7 years ago
Rob was Awesome! Very professional. Showed me what the problem was so I could understand. Even recommended the service maintenance plan which is an awesome deal!! Did not take very long and didn't leave any mess.. Awesome job Rob!
Matthew McCune
5 years ago
Russell's serviced my two hvac systems 2 months ago and one of the units electronics fried itself the other day. Had a different company come out to look at it and was told that the Russell's technician should have noticed the extreme corrosion inside the panel, however it was obvious the panel had not been opened for some time and we were luck to not have a fire. Never again!
I was very happy with the service I got today. Chad Tinsdale was professional, courteous and prompt. Good experience.
Last year we paid them $700 to replace duct work since they failed to mention that it wasn’t part of installation of new system. Had them come out as they never ran a line to daughters room. They actually tried to tell us we had to pay more for their negligence. Don’t do business with this company as they will rip you off. Save your money!!
Debbie Gordon
5 months ago
All of the tec people in the field are good. Jenny a manager is awesome. Jenny can answer and take care of any issue that you may have. Very efficient and organized
As always very professional service. On time and got right to fixing the troublesome thermostat. Didn't try to push extra services, only suggested the necessary repairs and possible trouble spots for the future.Russell's takes care of all the family's HVAC systems and I wouldn't trust anyone else.
My HVAC system died after a 23 year run and Russells Heating were quick to resolve my issues plus install a brand new more energy efficient system in just 48 hours. The techs were very friendly and efficient at their work. They took care of their clients needs and completed the installation in a super time frame. Would recommend anytime.
Andrew and his team installing my new HVAC unit were great, highly recommended. They were timely, professional and thorough. Andrew explained any detail that I had questions about and offered his direct line for any future issues.
Thank you Chris for providing excellent service on a short notice. My wife and I really appreciate your professionalism and the personal touch you showed. Because of your commitment in taking care of your customers, you have a client for life. Best regards to you and the Russell Heating and Cooling family.
Christina Steel (Katanasnk)
a year ago
Our generator developed a gas leak. They were out within 2 days and found and fixed the issue professionally and for reasonable cost. We were impressed with the care taken during repairs and are extremely happy with the service!
I would definitely recommend this company. The technicians are polite, knowledgeable and will explain everything they will do before they do it. I had plumbing work (toilet leak, faucet leak in two bathroom faucets and bathroom faucets completely replaced). The electrician replaced light switches and fans for two bathrooms. What else can l say. They do awesome work, therefore you pay for what you get. The best part is they have financing for anything over $2,000. So if you are looking for excellent service, don't take my word for it. Call today and your work will be finished that day if they don't have to order parts.
System went down unexpectedly yesterday and i recieved service today and repair was performed by Brandon Davis. I appreciate the fast service and fair pricing.
Malik was awesome and professional at all times
Alex came out this morning to check my unit. He was extremely informative and professional. He was prepared and able to fix everything quickly. Appreciate the work he did on this hot 95 degree day
Extremely professional work. Plumber was super friendly. Just very pricey, over $250 to replace a broken shut off valve.
Harrison showed up on time. He performed the seasonal maintenance to my HVAC unit. He was professional, courteous, and he appeared to do a thorough job. He made some recommendations on how to better maintain my system. He also informed me of other services the company is currently providing.
Gregory Andreozzi
5 years ago
Rocco Catalano, Was fantastic, He took the time to explain everything and I never got the feeling he was trying to sell me something I didn't need. I had Russell's out for a 2nd opinion after I felt like I was being swindled by another company to buy something I didn't need (new HVAC) system. He went over everything and even though my system is getting old he never bad mouthed it. I believe I still have a few more months of use till I need to replace it. Russell's Heating and Cooling will be my 1st call
Alexia Williams
3 years ago
From start to finish, I had a great experience. This is my first time having to purchase an HVAC and it was made plain and simple. Neither person who came to my home made me feel like I was asking too many questions. Jake was able to give me a quote for repair of my old unit vs purchasing a new one. When Markece and Mike came to install, they were on time, professional yet personable and didn’t make me feel as though I was in the way in my own home. They didn’t even mind that my little dog was following them around trying to learn the trade. The entire process of getting a new until was an all day affair, but well worth it. The worry-free guarantee seems to be of great value and I’m milking it for every penny! Thank you for your service, time and commitment to helping my family stay cool...and my little dog too!
Jason,Cory and Steve installed a heating unit at my home,,and they did an outstanding job,,,,,,I was very pleased and highly reccommend Russell's heating and cooling.
Very professional install, Andrew, David, Tyler, and Cary did an excellent job.
Joyce Ann Davis
3 years ago
Harrison Boone worked to solve a/c outage that another tech had tried to repair twice. He ID the problem and set up a temporary fix to provided a/c until a permanent fix could be scheduled. He is the tech you want to fix an a/c outage.
Alex was the technician that came and performed my tune up on my units. It has been awhile since my last check up and Alex was professional at all times. Really described every detail and test he performed. Took his time as well to ensure quality work. I didn't know that there is different speeds for the blower and he told me about them and changed mine to the medium speed and I noticed a huge difference immediately. Very happy with Russell's and will definitely recommend them!!!
Herrison was one of the coolest tech I have ever meet. Very courteous and polite. Had a mask on during Covid. Gave great suggestions great work cleaned up after himself. I would Recommend you ask for him for any of your heating and AC needs.
Excellent service! Highly recommend Russell’s! Our technician was prompt and courteous and did a fantastic job!
Deborah Williams
10 months ago
Tankless Water-Heater installation.Still waiting for technician to come for 5 projects:1. garbage disposal removal and plumbing repair2. Refrigerator water line installation3. Radiator Boiler Maintenance check4. Electrical Outlet installation near new water heater5. Generator Maintenance checkOnce scheduling issues were clearly communicated, all jobs were done in a timely manner with excellence and professionalism! Highly recommend Russell's for any Heating, Cooling, Plumbing or Electric service!!
Bryson Salmons
4 years ago
Justin was a very professional and knowledgeable technician Solved our issue quickly and went above and beyond to ensure the job was done right! Next time you call, ask for Justin.
Been using Russell's for years. Always very professional, knowledgeable, and responsive. They don't try to always sell me the next gadget or upgrade. They're honest, explain my options, and let me make the decision without pressure.
Stuart Gordon
4 years ago
Roderick Mowatt was competent and knowledgeable . Several previous individuals were unable to repair the problem. Roderick Mowatt was able to resolve the problem and did a first class job. We recently had another problem with our A/C which several individuals were unable to diagnose and we were fortunate to have Roderick Mowatt return to fix the proble. He diagnosed the problem and in a short time had the A/C working. I wish all the service men at Russell's was as competent as Roderick.
Passionate About Books
3 months ago
The 5 star rating is for the service that received from their technician Dean ! He truly went beyond the call of duty. He took his time after he completed the task he checkered & rechecked to make sure we wouldn’t have any more problems with our AC system after he was gone. He’s such a humble guy to be so through in his job. Thanks again Dean you the man !!
Samuel Williams
a year ago
The actual service was great. My tech replenished my system and replaced a small leak. The service was expensive but my AC system purrs like a kitten. I am well pleased!
Very proficient, straight to work to identify issues. He found several areas where system was allowing air to escape, made corrections, added tape to seal unit and completed in time for me to keep my next scheduled appointment. Thinks we should notice difference in cooling with sealing the unit.
Polite, courteous, efficient, explained everything he was doing.
Explained all recommended service and cost of those services, no pressure.
Andrew Tucker and Tyler performed service on my furnace. They were superb. Mannerly ,courteous and very professional. I will highly recommend them to anyone.
UPDATE: 2 years later and the system was not working. I called yesterday, and was told a technician would call me to set up an appointment. They left a voicemail, so I called the number and was once again told I would get a call. I didn’t. Called today and was told same thing. I didn’t get a call. Called One Hour and had a technician out to my house to fix my system. ONE HOUR HEATING AND COOLING was on point. They did what Russell’s couldn’t, and that was send someone to my house.I thought when they got my system installed 2 years ago I would stick with them. They let me and my family down this weekend. After telling them I have a 1 year old daughter and needed it fixes asap, I would have gotten a call for appointment. But Russell’s decided my family wasn’t worth the service. Russell’s is garbage, and I will be recommending people not go with them. Which is bad, cause I have been recommending them for 2 years. I am also removing my 5 star and turning it to a 1 star for the reasons above and the slap in the face they did to me.
Shirshak Dhali
2 years ago
The technitian fixed the problem of the compressor not strating. He replaced a faulty capacitor. However the charge was a rip-off. Besides the dignostic charge of $72.95, I was charged $295 to repalce a $20 capacitor which took 10 minutes.
Cornelius Bartley
4 years ago
Grant Smith replaced my garbage disposal. He did an outstanding job from start to finish. He explained everything up front and checked his work several times before leaving my house. On a scale from 1 to 10, he gets a 10!!!! I will request him by name on my next trouble call.
Great big shoutout to Nick and Tia. They were awesome ! They arrived right on time. They were super friendly and professional. They finished the job earlier than anticipated. They worked clean and made sure to leave their work area clean. I also want to acknowledge Chance. He was the original tech that came out to inspect and diagnose everything. He was very informative and got us set up for the job that needed to be done! Overall awesome and seamless experience.
Markece and Mike we're punctual and got to work as soon as they got here. I really admired there professionalism and always keeping us updated on their progress. They always asked permission if they needed to do something to the house. Once they were complete, they ran the system to make sure it was working perfectly. At the end of the job they gave us a full rundown of how to work the thermostat as well as quick fixes we can do before calling a mechanic. I recommend these technicians to anyone who wants a quality job done in their home at a fair price.
Everyone from the office staff to the technician were very professional and courteous. There was a delay with our dishwasher installation but they worked hard to complete the same day and we are very pleased with their service.
The team that was at my house doing installation was very professional,considerate and explained all detailes of the job. I would certainly recommend this team for any up coming installations
Harrison was very polite and helpful. He showed up right on time and did a great job! I really recommend this company.
Mr. Chad Tisdale provided an excellent annual service for my HVAC system.
Jeremiah Hamric
3 years ago
The best A/C company I have ever dealt with! After waiting ten days for my home warranty company to fix my A/C, I contacted Russell's as they had previously performed work on my system. They offered to come out and take a look free of charge, and scheduled the visit for the next day. Chris Y. called to let us know that he would be 30 minutes early for our appointment and was extremely professional and courteous. Within 15 minutes of arriving, he had diagnosed a leak in our system and was ready to fix it on site. We had to contact our warranty company to see if they would cover the repair even though Russell's had not been contracted by them and Chris was willing to stop working so that he could explain all the work he was doing to the warranty company so that they would approve it. 30 minutes later, our A/C was back up and running and Chris said he would stop by in a couple weeks just to make sure everything was working fine. This was the third time I have used Russell's and they have always been extremely timely, professional, and efficient. They stand by their work and will not attempt to sell you unneeded extras. Will absolutely use again (fingers crossed I won't have to) and will recommend to friends and family.
My parents in their 70s with health issues were made to wait several days for service, in humid warm temps, after they paid EXTRA to be able to get their supposed priority/fast service. False advertising here for sure.After the tech quickly assessed the situation, ran to the store & returned & installed the part on their A/C, (less than an hour in home) they were charged nearly $500!!!!! I believe it was 2 hrs @ $240 per hour. Way to rip off people who are on a fixed budget. I have a feeling your 'good service' reviews are for NEW installations. After that you could care less. Stop making false promises and over-charging people with a RIDICULOUS hourly labor rate. And no, your meager refund of $50, or whatever it was, does not help this service experience!! 👎🏻👎🏻
I requested a quote on Russell's Heating and Cooling online for a new split unit heat pump and received a call back in less than an hour. Corey came out the next day and looked over our system and helped us pick out the best unit for our budget and needs. He was very knowledgeable and answered all of our questions and scheduled our install. Andrew and Harrison arrived promptly at the time the install was scheduled for. They prepared the job site with drop clothes and a plastic runner on the stairs. They were both very professional and it is very apparent by the quality of the installation job that they take pride in their work. Because of Corey, Andrew, and Harrison, I would recommend Russell's Heating and Cooling for a new system consult and install.
Barbara wilson
4 months ago
I were very pleased ,The Technician was very knowledgable and Kind.
Geraldine Ross
3 months ago
Hello, service recieved at 35 Colony Rd. In NN, Va. Was excellent. Tech was very polite and knowledgeable. We had wrong size filter!! Thanks so much!!
Donald McCrory
4 years ago
Installation of York Gas Pack: Andrew and Tyler were the technicians who removed old gas pack and installed new. They were on time for the appointment and were professional and pleasant.
I am beyond happy with my services from Russell's. I had a ValPak coupon for a second opinion that I used roughly a year ago. Chance came out and went over my expectations! I figured the 'second opinion' wouldn't give me many answers but I was wrong. Chance checked everything as if we had been long time customers. He was respectful, listened to our horror story and reassured us that if we went with Russell's we wouldn't be disappointed. We decided to sign up for the twice a year maintenance check and it sure did come in handy! Relating to issues not involving Russell's we made the decision to get a brand new system. Chance walked us through the process and I am so happy to have a great working system. The install team was on time, they worked fast but paid great attention to detail. The quality of work is outstanding. My husband has high praise for Andrew & Corey. I also want to add that the overall customer services is amazing. Stevie in particular stands out for me. Every time I call with questions she makes sure I am directed to the appropriate person. She is always so friendly and warm over the phone. I am happy to have chosen Russell's Heating and Cooling.
Charles Kline
2 years ago
Had my complete HVAC system replaced. The initial inspection went well and provided options for my new system. The 2 installers arrived on time and spent 12 hours installing my new system and cleaning the ducts. Upon completion they didn't have the right size filter for one vent and promised they would drop off the following morning, Filter never came. Never received my manuals for my new system or documentation my 10 year warranty was properly set up. When the virtual City inspection occurred I requested both from the Russell's technician and he promised to ensure I received them, never happened (that was over 3 weeks ago). Now have called 3 times over the past week leaving messages every time to return my call and still no Russell representative has contacted me. I guess my next step is to drive out to their offices to get this resolved. Very frustrating, once they were paid (over $10K) they don't seem to want to provide any service, too many promises undelivered.
We had to replace entire HVAC system and Nate, our sales guy was very prompt and detailed with all questions asked. He explained the type of product we are getting and the warranty. This project was very smooth from start to finish. We were communicated in the entire process and financing with Sam’s Club with them was a seamless process as well. Their installers did a great job in respected our home and kept the entire installation clean. Even replaced our thermostat for free. Towards the final process of City Inspection they were also very prompt. And best of all we already saved about 16% off our electric bill for the first month offsetting what we paid for this HVAC and this was just replacing that one zone. We highly recommended Russell’s Heating & Cooling for an exceptional and outstanding job. Thank you for your excellent work and also for our THANK YOU treats ☺️
Either the technician was incompetent or dishonest told me I needed a new compressor for $5,000 when new connectors and a capacitor fixed the problem for only $20. I hate repair people like this steal people's money.
Just my experience for your benefit
markever234 (PrimeMark21)
3 years ago
Russell's is a professional and competitive HVAC company. We had Brad come out and do our appraisal, and he was very friendly and knowledgeable. Russell's was the only company out of 6 or 7 that called back and fought to win a contract. Very impressed.
David Shoemaker
5 years ago
Our installation technician was Dustin Wilson. I couldn’t have asked for a smoother HVAC installation experience! Dustin and his team arrived on time, kept us informed and updated through the entire remove/installation of our new system and showed us at the end how to utilize the new system. Dustin did a walk around showing what he and his team did at the very end and ensured that his team had cleaned up once all the work was completed. I would highly recommend asking for Dustin on your next removal/installation project!
I couldn't be more pleased with Russell's Heating and Cooling and their associate Alex Rohr! Alex arrived yesterday, after getting a courtesy call from the Russell's office staff letting me know he was on the way, which is always a big plus in my book!Alex was there for our system check-up to make sure that everything was running and working, as it should be! Alex was very thorough, conscientious, courteous and friendly! He described everything that he was going to do for our system check-up, before he got started. He was very helpful and even offered to exchange our ceiling air return filter while he was there! The appointment was very quick and in no time I was signing his iPad and then receiving our statement via email! Love that Russell's takes full advantage of the latest technology! We've used Russell's for many years now and I highly recommend them to everyone! You won't be disappointed! Thanks, Alex...
Reginald Rayner
3 months ago
I have been using this company for some time and they have continually proven to be second to none.Dean who performed our repairs went above and beyond.Thanks again.
Jason C. came out to do the repair work for one of our a/c units after it had been diagnosed earlier. He was in touch with us on the way, on time, super professional, and completed the work faster than expected. He even did us the courtesy of checking out our other unit quickly to make sure we weren't looking at the same issue in the near future with that one. Overall, we were very happy with the service and the company in general.
Professional and did a great job
PETE Tropeano
4 years ago
Friendly and Knowledgeable. Did not try and sell me, let me make my own decision. Guided me through the process.
John McCollum
4 years ago
Required inspection for leaks in plumbing for kitchen and 3 bathrooms to satisfy a home inspection. Found 1 leak not previously discovered and repaired. Prompt, professional, and personable technicians. Price was great also.
Barbara Miller
4 years ago
Andrew and Harrison installed a new AC and heating unit today. They were very professional, friendly, neat, and informative. Thank you.
The technician was great, explained everything well and got the job done super fast for my wash machine plumbing. Will definately be calling Russels again when I need plumbing service.
London Lockhart
a year ago
I called this company because the number was listed on my HVAC unit. The guy came out while my wife was home and was there for no longer than an hour… he had already done the repair (which was replacing the capacitor) when I got home to pay him the total of $511 with military discount lol. After talking with a few of my co workers and calling a couple other companies I realized that I got basically double charged. It’s a shame and I definitely won’t be going with this company again… the only positive is that the woman that booked the technician to come out was professional.
Richard Miller
5 years ago
Just finished having an installation replacing our heating and cooling system performed by Russell's Heating and Cooling. Installed a new Lennox dual fuel system.Steve Davison and Charles did a great job. They were both very personable. They answered all of my myriad of questions.Prior to beginning work on the tear out of our old equipment, Charles covered the floors with drop cloths and the stairs and carpet with plastic material to prevent dirtying or damaging them. They were cautious with removal of the old and installation of the new equipment.Steve did a great job with the installation of the new equipment. He was able to remove some redundancies in the old ductwork making for a much neater installation. This also aided in a better setup for the zoning system. He was meticulous in his work.Overall, we could not be happier with the work performed by Steve and Charles.
Dewain Koester
3 years ago
Absolutely amazing service! We are very happy with our new HVAC system. The staff was very professional and had our system completely installed in a day including removing the old one. I would highly recommend Russell's to everyone!
I commend Steve and his crew on the exceptional work he did on what turned out to be a very difficult job. You see, the roof on my house has a low pitch, and the attic area is so low that for most of the duct-work installation he had to “swim” through the cellulose insulation (“mace” as Steve calls it). I recall seeing Steve and Ryan walking in the garage covered in “mace”, they looked like they just came in from a snow blizzard. It takes a very strong work-ethic to endure hours in that mess and still make sure it is done right. And that is exactly what they did. Again, many thanks to those guys for a crisp install!
LaQuita Turner
7 years ago
Rocco did an excellent job addressing the issues we are experiencing with our heating system, he was very professional, answered all our questions & did not leave until we had heat. We would definitely recommend Rocco to family & friends.
Phillip was prompt, courteous and professional. He took the time to explain the diagnostic process, the conditions found and the necessary repairs and options available. After Phillip explained that repairs would need to be completed after parts were received, Tyler followed up after initial service with scheduling. The experience thus far has convinced us that Russell's wil be our go to company for A/C and furnace service.
From meeting with a specialist to sizing my system, to install, to some small follow on tweaks, the process with Russel's has been pain free. Unlike another HVAC company, the specialist gave me the prices, even though I wasn't set on replacing right then, but ultimately did because of the better treatment and financing options. I will continue relying on Russel's and recommending them to everyone I meet.
Where do I begin. First DO NOT USE THIS COMPANY. About 2 years ago we had them install a 80,000$ mini split system. It has been nothing short of a nightmare, the whole system has never worked 100% since we have owned it. We have begged and pleaded to resolve the issue. Even going as far as wanting arbitration so we can at least get something back and move on. All the employees say they will talk to management for us to try and have them rip out the system and start over because it was installed improperly... I mean every body that has been here... Jeremy, Jason, Rob... even the dispatcher Isabella... they always tell me they are so sorry and this shouldn’t be happening, and that the system should just be removed. .. they come out about 6-8 times a year especially in the summer months because it stops working.... yes it’s that bad. Vernitta, which I believe is a manager has given us nothing but empty promises that “well if you do this, and it doesn’t work we will elevate it”. Yet here I am with a broken system once again... they always say “a manager will call you back in 10min”. And I never get a call back... My family is done... we have been nothing but responsive to every attempt they throw at us to save themselves money and all it has done is impacted my children’s well being...I hope that this reaches someone in that company that actually cares and will end this nightmare. Please just refund us something so we can get away from this horrid company. I am broken man at this point and can’t afford another mortgage just to have a system that actually performs as designed and a deal with a company that has pride in its work and respects its customers enough... please help
The tech was very knowledgeable, and courteous, and did the job in a timely manner
Service technician did not perform the annual tune-up services listed on the site as part of the maintenance plan that was sold to me Summer 2021. Giving 2 stars instead of 1 star because the tech told me that I had a major leak in my system rather than just adding Freon and saying I didn’t have a leak as the previous Russell’s technician did in Summer 2021.
Jeffrey Peters
5 years ago
Roderick Mowatt did a great job troubleshooting and quickly fixing the equipment fault. Arrived on time and worked diligently til the fault was corrected. I greatly appreciated him taking the time to keep me current on where he was on his troubleshooting path and what he had ruled out as the cause of the fault. These interactions increased my confidence that that my HVAC system was on the road to recovery.Great job by a true pro.
Dennis Parshall
6 years ago
Mr. Mowatt arrived and started right to work troubleshooting the issue we had with our HVAC system. He was able to isolate the issue and get us back in service. Sad part is the location of the unit in the attic made it feel about 110 degrees and he worked through it. Great technician. Company should know they are blessed to have a man such as Mr. Mowatt. Thank you, Sir.
The folks from Russell's Heating and Cooling were great to work with. Jason did a great job installing the unit and Eric was great at the initial visit. Everything was explained in a clear manner and they were very efficient. Our new system works great so far (one month old)!
Ashlie Smothers
4 years ago
Jason and Dylan were amazing when they came to fix a sink that exploded all over my down stairs. Both were professional and informative. For any plumbing, heating or cooling needs I will be calling Russell’s! Thank you Jason and Dylan!
Russell's was easy to contact and work with. They went above and beyond helping us to solve our plumbing issue. Everything was done quickly and professionally for a more than fair price. Highly recommend!
Tishauna Moolah
5 months ago
Brad was very knowledgeable, respectful, and carried high energy . He took his time throughly b explaining everything I had going on. He wasn’t pushy. I definitely appreciate. Also I was impressed how he had did research on my home before even meeting me
michele Brooke-Newbill
4 years ago
Called early on Fri morning because I had no heat, had an appointment set up with Roberto later that afternoon. He was very helpful, informative and I felt like he was very honest with me. Gave detailed info regarding what was the best for me and my budget.
The install team was great. Quick, professional and knowledgeable install of furnace and ac in my condo. I would call Russell's again if service is needed
Mariann Morgan
2 years ago
Plumbing.
David came on time, reviewed the problem and got my clogged drain cleaned out. I am very impressed with his professionalism. Thank you for you honesty and your service.
Harrison and Ryan were very professional and courteous, clean work ethics, explained everything they were doing. today, birch leaf rd
Benyam Berhane
6 years ago
Very knowledgeable and solution orientated team. I recommend Russells’s Heating & Cooling and Steve Davison to anyone ready to do A/C work. Steve with help from Scott did an outstanding job with my air-condition installation. Brad West (sales rep) also did an outstanding job presenting several options for A/C upgrades. ZERO complaints with the entire experience and the work performed.
Katharyn Perron
4 years ago
Charles O., Charles T. and Andrew T. did excellent work putting in a new HVAC system and furnace at our home. They were on time, ready to work, friendly and polite, and finished the job before I thought they would! They were kind to show me how to use our new thermostat properly, put everything back where it belonged, kept my completely clean and were eager to answer any questions. I highly recommend this team, as well as Russell's heating and Cooling as a company, We are beyond pleased and are so very glad to be Russell's customers!
Gabriella - Emma and Oscar
8 years ago
New unit started to rattle and I was able to have it serviced the same day! Roderick was very kind, knowledgeable, courteous and did a fantastic job in fixing the unit. I feel confident that if it starts back up or if anything else happens that I will be taken care of..thanks!
Service technician Micha was did a nice job with the annual water heater maintenance and sink repair.
We had the unfortunate experience of having both of our A/C units fail within days of one another in the Virginia summer. Russell's impressed us immediately. While viewing their website, I was greeted by a live chat assistant who offered to call and discuss our problem. A technician arrived within hours and helped me find the right products and solutions. Technician Jeramie Bottoms, along with tech Jonathan, arrived a few days later with the replacement for our dead 30-year-old A/C and antique furnace. I was impressed by how this team moved rapidly to complete the job. Jeramie explained various features of the new system and answered all of my questions cheerfully. The team worked clean - - they protected our floors with dropcloths and swept and vacuumed when the job was done. My wife and I were impressed by the professionalism of these techs. They clearly knew what they were doing and remained focused for the entire time that they were on the job. When Phase II of our job is scheduled, I'd be happy to have Jeramie and Jonathan do that work as well. Overall impression is that Russell's hires good people and is well organized and managed as a company.
Jason showed up promptly the morning of the scheduled installation, he was very professional and courteous. He explained what I could expect during the install and if I had any questions arise to let him know. During the installation he answered all questions and concerns that came up to my complete satisfaction. The install went very smooth and Jason's crew cleaned up so well that you would never have known that a major HVAC replacement/upgrade had taken place. I would highly recommend Russell's Heating and Cooling for all your HVAC needs.
Customer service was great. The price for the service Very expensive, for R- 22 Freon at $325 per pound for the 1st pound and $285 for additional pounds. Not worth it!!!
Technician: Shane Zamora
Great technician . very impressed with this youg man.
Happy Customer!
Czavi'er Hill
2 years ago
Brandon was our technician and he did a great job! He was thorough in his explanations and answered all of our questions. Our unit was in pretty rough shape, and Brandon explained everything that was wrong, and what steps we needed to take to fix it. The customer service I received when speaking with Mike was phenomenal as well. I’m glad I used Russell’s Heating, Cooling, Plumbing & Electric!
Methodical change out of our kitchen faucet and other water devices along with a change out of the garbage disposal unit. Very professional and quick to clean up as they worked. Definitely recommend their plumbing services.
Our ac unit went out last night so I called Russell’s and received a call back within 20 minutes. I set up an appt for the following morning and Justin was there when he said he would be. He was very professional and called to explain what was wrong and what he recommended for the unit. He had us back up and running within 30 minutes. I would definitely recommend using them!!
So I wanted to add this to my original review from 3 weeks ago, however I was not able to add or edit to it: During the original install of the new HVAC unit, the technician had accidentally cut the wrong line, which was the high side line to the upstairs unit. He realized his mistake and repaired the line. However today with the warm weather we turned on the AC to the upstairs and HOT air was blowing with NO COLD air. Please note this upstairs unit was working fine before the accident that was done on it. We have called for service and they are sending a person to look at it tomorrow. Unfortunately looking at the work order he did not document this accident in the work write up. I am documenting this, as we should not have to pay anything to have this repaired or serviced.
They were amazing fixing my electrical panel box and wiring. They were done same day quickly. They contacted dominion energy and was on point with everything. I would definitely use them for my needs again. If you're wondering about pricing it's pricing but remember quality service is always pricey so at least go with Russell's because they are very trustworthy and service your needs properly.
Roberto Parales
4 years ago
Plumbing challenges are soooo much easier when you have someone like Alex coming to help you out. Alex's knowledge, knowhow and professionalism are top notch. His recommendations are sound, equitable and based on a second generation experience level that is very difficult to put a value. I will and would strongly recommend anyone calling Russells to request his services. You will not regret it and no matter the scope of the work you will understand the value of what you are paying for and know that Alex is someone you can rely and trust he is doing the best job he can for the best value he can offer. Thank you Alex for your commitment to your craft.
Eddie Carrasquillo
a month ago
The technician was professional, friendly, knowledgeable and got the job done in a timely manner!
Betsy Williams
7 years ago
My HVAC system died, and Russell Heating and Cooling was very responsive. Came out immediately, and assessed the situation, offered alternatives, and scheduled an immediate install of a cost effective new system. Elliott was my installer, arrived on time, was very professional, efficient and considerate (covered carpets to make sure they remained clean). Great job, Russell HVAC!
Top notch installers they were knowledgeable and professional system works great
Richard Newsome,Jr
3 years ago
Great attitude in customer service and helpful
All tech are not created equal. Shane was able to diagnose my systems and correct all issues while in my home. I can tell you that RS Andrews missed all the issues with my system in my home. Later resulting in a flood of my upstairs bedroom. Thanks Shane Zamora for being thorough and paying attention to detail. Those things matter.
Melanie Norton
5 years ago
Andrew installed our AC and he was very professional and friendly. I felt like he was very knowledgeable and took the time to review the system with me afterwards. Great experience!
So professional and respectful. 300 dollars less than other estimate.
Corinna Caldwell
6 years ago
Chad was efficient and polite. Explained everything. Great job! Thanks!
Anthony Livingston
5 years ago
Chad Tisdale was able to come out on a Sunday night and resolve the issue with our new HVAC system. He had us up and running within 20 Minutes. Chad was able to show me the issue and what he did to resolve it. Thanks for the great service Chad!
steven gaines
6 years ago
Tech had a courteous and friendly attitude. I appreciated his honest and upfront quotes on current and possible repairs.
Jeremy Griffin
2 years ago
David was very good and very knowledgeable. Did the job in less than 2 hours and was very helpful and professional. Thanks so much!
Called them to install a kitchen faucet. They wanted $450! A simple faucet! Ridiculous.
Amanda Smith
2 months ago
Daryle came out to my home today to fix a leak coming from my upstairs bathroom. We have tried everything to fix it but it still leaked. He found where the leak was coming from immediately. He was very professional. Great quality of work with reasonable pricing! As well cleaned up any mess that was made to fix the leak! I Highly recommend Russell’s for plumbing needs!
Excellent service and repair! The tech was knowledgeable, professional & friendly.
Service Pro Harrison Boone was professional and kept us well informed of needed repairs and why they were needed. Service was very thorough & Russell's Heating Cooling Plumbing & Electric responsiveness and efficiency was hands down better than our experiences with Smith & Keene!
Adam Stephens
10 months ago
Buddy sold out his dad's business. Don't blame him, considering the management, or lack there of. Buyer Beware.
Harrison was on time and very professional. He did a great job checking over the whole unit and explaining in detail any recommendations. Highly recommend this technician and company.
From Chris who sold the new heat pump to the crew (Logan and Matt) who replaced my old systems were professional and very respectful of me and my home.
Ileana Ricketts
7 years ago
I contact them on April 27th because I was having issues with my A/C unit. He came out the same day. He said he will call me the next day with correct pricing since it was after hours and was not able to find out how much are the parts. Today's date is May 5th and I haven't received any phone calls. I called and the service tech was not there.
One of the hvac techs came out on time to service my a/c unit. Ricardo did a great job cleaning and servicing the unit. He explained what he was doing as he went along. I really appreciate him taking the time to do it right. Thanks Russell's, another satisfied customer.
Highly recommend company to go with. From start to finish, we received 5 star services from every individual we dealt with.We had a very specific request but they came up with some great plans that we never thought of. They totally understood our needs and gave us great advice also.The people who came for estimate explained everything we needed to know so we can chose the right plan. Technicians came to installed the system knew exactly what needed to be done and they made it happen.This company has great teams who make things right. Very hard to find a company like this these days and we are so fortunate to find them. The service we received was above and beyond our expectations. Very pleased.
Joyce Jackson-Bellamy (Joyce)
a year ago
Justin was prompt and professional. I have used several companies before in the Hampton Roads area and Russell’s was by far the most efficient and professional I have ever dealt with. He made good recommendations and even set me up with a maintenance plan that will ensure that my A/C and Heating system is working properly. I highly recommend them!
Michelle Mason
2 years ago
Technicians arrived at scheduled time 9am removed an installed outdoor unit but when it was time to install the air handler was no where to be found. I had to call Russell's to find out where it was no one had a clue why would you schedule an install without having the unit and the air handler. And here it is 6 hours later and the job is still incomplete. I am very disappointed I wouldn't recommend Russell's to anyone. If I would've known all of this I would have went with Michael and son's.
Kathryn Ripley
6 years ago
Russell's is a great, locally owned company. Technicians and office staff are always professional, knowledgeable, and respectful. My service appointment with Berto today was great. He did an awesome job! I will always use Russell's.
Alyssa D'souza
4 years ago
After using Russell’s for several years to service an old boiler that was in our home when we bought it. (Rob was knowledgeable and honest with everything!!) my husband and I recently made the decision to upgrade to central heating and air. Jeramie Bottoms and his team of men can be counted on 100% to do excellent work. They relocated my water heater, installed a gas furnace, a/c unit, and ran all new duct work for our home. Everything looks amazing and the temperature feels great! These guys were honest, personable, and did a truly excellent job!!! Eddie, an electrician, worked “a little magic” which prevented us from having to a “blank” outlet in our home right outside the main bathroom. He corrected a problem without me even having to ask!Russell’s Heating and Cooling has the best men for whatever work you need - They have a guy for everything! Clearly there’s a reason they have been in business for so long!! I would recommend to anyone!!
I purchased a new heat pump about 18 months ago from Russell’s at over $10,000 which is still under warranty. Due to a manufacturing defect apparently a hole formed in an internal pipe and all coolant leaked out. Russell’s repaired it in two hours but charged me over $1800. This was about $400 for replacement coolant, fine with that but $700 PER HOUR labor is stunningly outrageous especially for a manufacturing defect. I can no longer recommend this company.
Steve Schultz
2 years ago
Fantastic installation. Very professional and exceeded expectations. Russels was very accommodating and made sure my experience was top notch. It only took 3 days from getting a quote to have a completely installed system!
Jacob provided exemplary service! My cat had climbed down a register vent and was possibly in the ductwork . Jacob was able to locate the cat and return him safely to me. This was above and beyond anything I could have reasonably expected from a service call. I am extremely grateful for Jacob's outstanding service.
Maureen Kesslen
2 years ago
Shane was doing a ride-along with Harrison today. A draft motor was being replaced on our unit (job 41230900). According to Harrison, most of the work was completed by Shane and Harrison said he did a great job!
Harrison has been out to service my unit a few times and is always professional and courteous.
Harrison B was a very knowledge technician! He was sympathetic to my hearing difficulties and spoke loudly and clearly, so I could understand him with his mask on. I appreciate his social distancing. He offered suggestions to help keep our York running smoothly for many years to come. He was very friendly and professional.
Service technician Berto Autry called and arrived at our home right on time for an air conditioning tune up. Performed the inspection quickly and didn't mind me being nosey and looking over his shoulder to see how everything was going. Very professional during his time with us even offering information and tips to keep our equipment running smoothly. We would definitely recommend Berto and Russell's Heating/AC.
First let's get this said...I've always thought Russells did good work at fair prices.In January of this year I scheduled a tech visit to my home re concerns about hot exhaust gases from my heating unit installed by you blowing on the gas feed lines.I was told and I accepted that there would be a $75 service charge for the home visit. The tech arrived took a look at the situation and assured me there was no danger. He then went to his truck, got a small piece of sandpaper and some black spray paint, rubbed a small area of the pipe which had a little rust spot on it, and shot some paint on the spot. Total time on my property (including the time needed to write up the bill) was less than 10 minutes.The bill was $144. In other words I was charged $69 for a moment of sanding and a quick shot of paint. I probably should have questioned this at the time and thought it might be some company policy or minimum billing procedure but wanted to avoid any type of confrontation in public in my driveway. I called Russells after that to get the answer and voiced my concern. It wasn't company policy and I said that the charge was excessive for the work that was(wasn't) done, After conversations with a couple of people I was offered a $50 refund which I thought was a fair compromise. I was told it would take some time to process this.After a month I hadn't heard anything so I again called and inquired about it. I was told they were working on it so I again waited for several weeks. Still no contactIt's now June and I to ask ..what was the problem? That was a week ago and so now I'm under the impression I am being ignored.I know this is only $50 and that will not negatively impact you or me at all monetarily but now we're getting into the area of integrity and character.I don't even care if you didn't offer the refund...but you did. If you offered then I expect you to deliver. I've spent thousands of dollars with your company over the years and I did so because of your reputation and the belief that you did good work and backed up what you said. I've even referred you to several of my friends and family. Again,it's not the money. it's the idea.It seems the only path I have left to resolve this is to push back publicly :re reputation and integrity of Russells. That's not my normal way of handling things but I seem to be being ignored. I own a business here also and living up to and exceeding expectations is important...I know. So let's not get into the weeds on this and just do what you said you would do...and we can move forward.Bob WoodsPres. Woods Financial
Michele Vadnais
4 years ago
Shane and Cory were terrific. They were on time, installed our unit, answered all of my questions, explained how the unit works and how to use the new t-stat, and cleaned up afterwards. What more could you ask for?
Jerry MacCauley
8 years ago
We have been a customer for several years, Eric Garner has been has come out a few times , he is a top notch professional, gives the bottom line and here on time! Thank you Eric.A suggestion for the home office (as a maintenance contract customer) who calls and says the air went out the night before and the house is 85, it's hot,and when can someone come out.......not really wanting to hear what day of the week is best for scheduling......
Daniel Vazquez
3 years ago
Our experience with Russell’s Heating and Cooling has been great from the very beginning. This past week, Harrison came out to check our heat system before the cold weather starts to hit. This was, just like all others, a great appointment. Harrison arrived within the window of time we were given and he called ahead of time to give notice. The company also sent texts and emails to confirm the appointment the day before and who was coming. Harrison was professional, polite, knowledgeable and very helpful. We would be happy to have Harrison every single time. We highly recommend him and this company. Thanks for all the help!
It's only the first couple of hours but already I feel a difference in my home. Thank you to Chad for being so helpful and patience. I have the worst crawl space imaginable and he went back and forth underneath the house to find the root of the problem. Thank you for his dedication when many have said there was no problem (yet there was no air in the house). Russell's pricing was fair, compared ]/to what I found/ researched online for duct work. This was honestly one of the few companies that were willing to do duct work during the summer time when many scheduled me for the end of August. Had the best experience, hopefully I won't need them for any other major repairs but if I do I would definitely use their services again.
Sharon Newcombe
a year ago
A/C isn't working and Chance was the technician for the service call. He was very thorough and explained everything needed to get the AC up and running. I will be calling Russell's heating cooling to repair my air conditioner as soon as I can afford it. Thank you so much for coming out here so quickly. Russell's is the best! But for now we sweat. 🥵
Quick, honest and thorough. Very friendly and did a professional review of my old HVAC, made recommendations and executed a perfect replacement.
I am writing this review about Berto Autry, a service technician for Russell's Heating and Cooling. This man was one of the best technicians that I ever met. The experience, knowledge, and professionalism that he had was top notch. He was especially real courteous doing the whole process of letting me know about my heating and cooling. I had a compressor that was bad or almost totally gone on my heat pump and without his honesty and knowledge I would probably be between a rock and a hard place. We sat down and he told me my options and at the end of the day I bought a new heat pump, got a good deal with the rebate that he offered and I can rest at ease thanks to Mr. Autry. If Russell's other employees are like him, WOW!!!!!!, what a great company Russell's Heating and Cooling is. Thanks Mr. Autry.
During a routine maintenance call a problem was identified. I was shown the problem, informed what it would require to fix it, how long it would take etc. The HVAC tech obtained the part and installed it the same day and seemed to work with efficiency. The repair price was affordable. I greatly appreciate the polite, professional service I received and especially the peace of mind that my system is now in great working order.
William Medhust
5 years ago
Rocco arrived and was very courteous and professional. He was very thorough in identifying the problem. He took time to explain the problem to me and the interventions he made to correct the problem. I so appreciated the kindness that showed and the efficient way he worked.
Michelle Albert
4 years ago
Markece and Tyler were fantastic! Very professional and courteous. They did a great job and I highly recommend the company as a whole.
Service was professional and timely. Fair price, as well.
Joshua Stephens
7 years ago
So far, I am extremely satisfied with Russell's. I called them back before summer started to get a tune up on my very old system. The tech, Eric, noted a few discrepancies and performed the tune up at my request. We already knew the unit was nearing the end of it's life. A few nights ago we woke up to leaking water coming through the ceiling from the air handler. After crawling up in there I noticed the pan was almost full and water was leaking from the ventilation ducts. I called Russell's first thing in the morning and the tech came out the same day. He informed me of a simple fix but also commented on the unit being old. I asked about replacing the entire system and he set me up with a comfort consultant the next evening. Nate showed up on time and went over everything and we made the decision to replace the whole system which is going in next week. More to come. Great company. Recommend them to anyone!
I called last Friday to have a service technician come to my house and relay to me that the motor in my handler had burned out. With an expecting wife, in sweltering 90 degree heat, AC is a priority in my home. Despite that fact, the lack of urgency by russel's HVAC has badly effected my wife and family. The service tech is supposed to come today, Tuesday (four days later) and replace the motor. This company does not live up to the expectations listed on their website and is more concerned about there bottom line - and the horse and pony show on their website.
Kayla Hafner
10 months ago
Update October 27th. Received a call from the company apologizing. The lady said they are now under new management. I received the full refund as of today and I'm still keeping my appointment to get it tuned up. Will update on how that goesUpdate October 2022 called to get anotherappointment because no one would help me get a refund. My appointment is for November 1st. Will update when appointment comes.UPDATE so originally I left a good review for the maintenance call. I also had a tune up scheduled for June 27th. Recieved call a few days ago that it was now canceled and they won't be able to see me till mid September. I could understand a few weeks but not over two months. I called but the worker said she couldn't help me. They texted me and I let them know. I found someone who can come faster and to please refund the charges of course no response. I feel like I've been scammed. I'll make sure everyone in my neighborhood group knows to stay away.The tech was on time and did a good job. Ac unit works great. It was 372 to replace the capacitor and refill with refrigerant. That was with the tune up plan though. A little pricey but got the job done.
Eleanor Breckenridge
5 years ago
We have had nothing but problems with the high efficacy furnace and AC that Russell heating and cooling installed at our house. They started 12/28/17 and didn’t have all the equipment on the truck they needed. So we went from 12/28-1/2/18 with nothing but hot air blasting upstairs but none downstairs. Then the system failed with the extreme cold/snow. We were left without any heat for 3 days. Hopefully that is resolved but now it’s AC season and that doesn’t work properly. A technician was here Saturday night 5/26/18 and temporarily fixed the AC ( which was cooling our attic and not our house). Today the temperature is once again up to 81 degrees (thermostat set at 77) downstairs and much higher upstairs. Every time we call we get the run around or no one is available. So now we wait till 6/1 even though we called on 5/30. Surely someone in this company should pursue this until it’s fixed.
Sheila Johnson
4 years ago
The crew, Andrew, Tyler, and David, were thorough, clean, and timely in their installation especially considering we didn't know how long it would take. I appreciated the follow up phone call from the installation coordinator before the close of business.
Lillian Young
4 years ago
Andrew Tucker and John just finished installing our AC and furnace. They were very professional and were extremely helpful when demonstrating our newly installed equipment. They were very careful to not track into the house and cleaned up everything completely before leaving. Was very impressed! Alan and Lillian Young
Kenneth Mopper
3 years ago
Russell's is taking care of all our HVAC and plumbing needs. They are very professional and knowledgeable and fixed several major issues that other contractors were not able to address. They may not be the cheapest in town but they are probably one of the best.
GATOR Door Latch Restorer
7 years ago
Nice experience with Russell's. Mike Hale was super friendly and helpful. The AC unit runs better now, and all for a good price. Will be calling them again.
Roderick was a great representative for Russells Heating and Cooling. He arrived on time, went right to work, did a real professional job maintaining our system, and gave us some great insight into system capabilities and watch-outs. He pointed out some concerns to consider for the future but did not put on the hard sell which we really appreciated. We have been long time customers for Russells and have always appreciated the professionalism and friendly service we have received. THANKS
Stephen Burnett and his crew were very professional. They gave me an update every couple of hours on the installation of my new HVAC. The Quality Control also came by during the installation and at the end. I would definitely recommend Russell's Heating, Cooling and Plumbing. You will not be disappointed.
Robert Kimber
5 years ago
Roderick was very knowledgeable and helpful with the many questions we had bombarded him with. He Helped thoroughly find the problem and explained the steps needed to fix the problem. Very clean and respectful as well. Thank you again! We will definitely use them again if needed!
Kristen Gardner
2 years ago
Some communication issues are preventing 5 stars. We had a technician come out to check our upstairs unit and the whole thing was frozen, so the tech said they would have to come back the next day after it had thawed. I called the next morning because I hadn't heard from anyone, and a lady said that it had been scheduled for the following day. A different technician was sent out to check it. He needed my assistance a lot and he kept having me vacuum our brand new air filters out while he shined a light on them. I have no clue why, and I didn't expect for him to need me to be around so much during the process. I was caring for my infant at the time. It seems like 2 technicians should be sent out or something. Overall, the AC was fixed, and everything was done well, but I would have preferred to not have to assist the technician.
Charles Murdock
3 months ago
Alex was very professional, knowledgeable and informative about the service that I'm interested in having done. He answered my questions. He eased my mind about my gas line and fireplace.
Terrell Cowell
a year ago
Replaced hvac unit good price good service.
Tiffani Errodas
3 years ago
They were very professional, nice, and knowledgeable. Gave a good price. I had 5 quotes before this one and they were the best, as well as accommodating and informative during the entire process. Flexible with issues they ran into. I would use them 100 times over.
**Just renewed our annual maintenance with Brandon Davis. He has been on time, efficient and thorough, and trustworthy. Thank you, Brandon!Brandon Davis was great today with my maintenance appointment. He was efficient, professional and went above and beyond with checking our system. Brandon took his time but didn’t waste time to meticulously and thoroughly assess our unit and prepare us for the winter months! Thank you, Brandon, for doing such a great job! We scheduled an appointment with him for maintenance next year as well.
Debbie Coffield
4 years ago
I had used Russell's Heating and Cooling in the past and was pleased. We had a leaky toilet, and I called Russell's. Grant Smith came out on 6/13/19. He was friendly, polite, well mannered, and explained in detail the costs of fixing our old toilet, or purchasing a new one. We chose the new toilet. He asked if I had any other concerns, and I told him I was thinking the hot water heater probably needed replacing, as it was placed in either 2000 or 2004. We also had a valve under the sink that was frozen in place. Grant came out again today, 6/14/19 to install a new toilet, water heater, and to fix the valve under the kitchen sink. One of his associates, Alex Brooks, finished his job early, and came by to help Grant. They both were very nice, and thorough, and left everything very clean. Grant showed me the work after they had finished. I was very satisfied and pleased with the work they performed at our house.
First, I want to say that I appreciate that this company had an online appointments option and that when I booked online I got a call within minutes to verify my information and got a tech to come out the same day.My ac unit stopped cooling and from a little YouTube DIY research I figured out some things I could do but recharging the Freon, I needed a professional.It was about 10am that I had the callback and they would be out at 1-1:30pm, I got a call at 11:25am that they could be here in 30 min! I’m happy that they were able to come sooner!I believe it was Brandon that came, he was very professional and didn’t try to sell me on anything. He listened to my concerns about the unit and advised what he could help with. He was very knowledgeable and friendly. Even though I preferred to do some of the work myself that I could do, he was very kind! Didn’t judge or mislead me which is great to know I wasn’t gonna be walked all over.Their prices are very reasonable and a lot better than another place I called the night before with no appointments until Wednesday.
The technician arrived on time, was professional and did a fantastic job repairing our mini-split. I am so happy with the service that I am going to contract with Russell's for maintenance on my two heat pumps.
Amanda Titter
4 years ago
Recently purchased a house and needed to have central air/heat put in. Was very impressed from the beginning with Corey, the designer. He walked us through the process and the different units. He listened to what we had to say and didn't try to sell to us.Then when Andrew, the installation tech, came out he went back over the process with us and the design to make sure the vents and returns would be placed appropriately. His helpers, Tyler and Tadd, were great too. They performed their job quickly and efficiently while still completing quality work.I would definitely recommend Russell's Heating and Cooling.
Excellent service!! We had an emergency plumbing issue after a previous plumbing company tried to fix it unsuccessfully. Marcus from Russell's fixed the issue within an hour, correctly within 24 hours of contacting them.. I will definitely recommend this company anytime.
Chad Tisdale was professional and super friendly! Thank you!
Great company to deal with. We signed up for a maintenance plan on 2 properties and haven’t even had the units cleaned yet with Russell’s. We are month old customers, our outside unit would not come on. Called at noon on a Sunday, Shane showed up at 4 the same day. Shane knows what he’s doing for sure, and very professional. Had the unit running in no time. Excellent company so far we are very impressed.We switched from the company that spends lots on advertising with the yellow vans.Shane didn’t try and tell me I need a new unit and that it was over 10 years old. He simply fixed to problem, checked the system and said it’s running great and within spec. The yellow vans always find a way to tell us our units are old and need to be replaced soon.Good job Russell’s!!!!
Cheina Marshall
a year ago
The service was terrific. The technicians were polite, efficient, and explained everything in a way that was very understandable. I highly recommend this company for all your heating and cooling needs. Thanks again for the wonderful service.
William Taylor
4 years ago
Will from Virginia Beach,I want to thank, Lennox and their team for coming out this morning with breakfast, lunch and, for providing Russell's Heating & Cooling with a brand new unit to be installed in my mother's house. 11 years with no heat or a/c is a true blessing.A Very Special Thanks goes to the guys the spent this BEAUTIFUL SATURDAY morning installing this unit.SORRY IF I LEAVE ANY NAMES OUTPRESIDENT / OWNER, BUDDY SMITHINSTALLER - DUSTININSTALLER - ANDREWSERVICE TECHNICIAN - BERTO AUTRYI recommend these guys to come out any night or day of the week. These guys are really Clean, Professional, Hard Working, Respectful, Knowledgeable, Friendly, Neat, and very hard working.THANKS AGAIN GUYS KEEP UP THE GOOD WORK. 5 STAR RATING FROM MEBERTO AUTRYCame out diagnose the problem and repaired it within seconds. Thanks for getting the problem resolved. My ac system is working great now. Thanks again
Autumn Alston
3 years ago
The staff at Russell's Heating and Cooling are great. They are professional, caring and took care of my family. They are definitely my new go to company. Thanks so much Keith and Brittany!!
Shannon Strauss
6 years ago
Jacob K. did a great job. He was very courteous, friendly, informative, and professional. I would highly recommend Jacob and Russell's Heating and Cooling to everyone.
Timothy Followell
a year ago
Mr David Pitt did an excellent job on the removal and reolacement of 2 toilets. He is a very good plumber. Outstanding in his workmanship and knowledge. Thank youTim and Maekrlene Followell God Bless you
Professional crew. Quick, thorough and cleaned up well
Called Berto Autry on a shut down York system on one of the coldest days of the year. He looked at my problem diagnosed it immediately. I decided to replace the system based on the evidence provided by him and the age of the system.The next day Keith and his assistant Shane brought in the system that I picked and because of the weather it was hard to get the requested system out of distribution. Because of their delays . Even though they were late starting they finished by 430pm. A remarkable feet and a first class job
Brittany Bolt
4 years ago
What a easy and pleasant experience! These gentlemen were curtious, hard working and efficient.
Cliff Drought
4 years ago
Justin arrived and ultimately I have to buy a new furnace, but he seemed genuine and honest, and that's all you can really ask for.
sam lockridge
6 years ago
I was visited by Chad Tisdale today for an AC problem. Mr. Tisdale was there about 15 minutes found the issue and temporarily fixed the issue, because his office had to order a new part and schedule another part to replace the bad one.Chad was a very pleasant young man and extremely courteous. I hope they send him back when the new part arrives. He is a professional for sure.
Overall a good experience. The installers are very efficient and seemed to do a really good job. They earned a five star review. Salesman explained everything and was very knowledgeable if a little pushy. Would use them again.
I'm surprised they're still in business. They don't return calls and don't even record the right information down. I've talked to them twice and I'm STILL not in the system!
Cory the comfort specialist was fantastic explaining all my options and prices but no pressure I like that The tech installers Tadd & Yeti were great Very knowledgeable professional and friendly They even cleaned (vacuumed) when they completed the new installation of the air handler and the heat pump Everyone at Russells was friendly and helpful Definitely my new go to for all my heating and air conditioning needs
Robert Newman
7 months ago
Edwin Franco came out for our regular maintenance and noticed damage to our air ducts and did an exceptional job of locating and fixing the damaged duct work. He communicated every step of the way and did a thorough job.I have been a client of Russell's for 8+ years. Their services are top notch, the staff are all very professional and Their costs are fair and a great value for my family and our primary home. We will continue to use Russell's for all of our HVAC needs
They’re are the best!! No long wait time for appointments, always on time!!! The nicest people ever and they are so helpful!!! I recommend highly!!!!!
Sally Carroll, EdD, LPC
5 years ago
Chad was very knowledgeable and provided excellent customer service.
Peter_ Langlands_III
7 months ago
Got a brand new HVAC system and furnace to replace my 23 year old system after it finally went out. Was hesitant because of the price but because of financing, this was the best decision I have ever made.
Roger Forde
11 months ago
Highly satisfying service. I recommend this business to family, friends and acquaintances. The technician, Mr. Brandon Davis is awesome. Very well versed in is field.
Malinda Faulks
2 years ago
Very good company, excellent service. Very friendly employees.
Pamela Stanley (GAPeach0519)
2 years ago
I'd give neg stars if able. Stay away from this company they've changed this past year. Integrity none existent and I WAS a long time, loyal customer for years. Even bought my new HVAC from them about four years ago for cash. Almost$12K. Had a normal service call in Dec right after the tech left only cold air was blowing from vents. Called and he returned. He admitted to leaving jumper cable tools on unit which caused no heat. No biggie...humans make mistakes. We said thanks and he left. Next morning woke up to no heat or cold coming from vents with system showing heat on! Called and they sent a diff tech out that day. Tech got heat working again after a short bit, stated something about the float and may have been caused by air coming in vent(I have invoice with his wording if anyone would like me to send to them) and a second invoice stating that he found a pin hole leak in system that would cost me around$800 to repair! Remember a diff tech was just out day before and stated all was good to go and my $12k system that's under five years old from Lenox has been running great until the winter service! Anyway, after seven calls to main office with ZERO return calls i FINALLY was able to speak with a manager. She stated things happen to new systems and would honor the$195 Lenox part warranty but rest would be on me. I was furious..was advised by a diff business friend not in HVAC business to get a 2d opinion. I did. I paid for a diff local, family run company with integrity still(Metro Mechanical) to come and check out my system. After a thorough two hour check the tech stated no leak and my system was GTG. My loyal business and$$ is now going to Metro Mech as they truly seem to be like Russell's USED to be. SHAME ON YOU RUSSELL'S and hope you don't last long doing business as you're now choosing to do business. STAY AWAY FROM RUSSELL'S HVAC if you want an honest, capable company with good techs taking care of your HVAC needs. All of this tool place approx Dec14-28th. Not one phone call was returned. Disgusted I supported them for so long.Edited 23 Jan: I FINALLY recd a response from owner AFTER leaving this review. My response to this is to late. I was MORE than pacient and I posted my response to this attempt.to'make it right' on my FB page. Your company has changed this past year. Sad since lots of loyal customers are finding more businesses failing in integrity these days. I highly recommend Metro Mechanical for anyone looking for a true family run company that still has integrity and a team that cares.
Justin was knowledgeable and prompt with diagnosing the problem and subsequent repair. I would highly recommend without reservation.
The estimate for a new system with Brad was excellent. He was very knowledgeable and a pleasure to deal with. As my need is not urgent, I am evaluating numerous offers before I make a decision.
Nicholas Garcia
a year ago
After reading the great reviews for this company, I gave in to my fear of getting scammed and called for them to diagnose my HVAC system. Justin showed up earlier than expected and performed his inspection. I needed a new system because the old system was 30 years old. He was able to get my financed within minutes and scheduled a team to come out the next morning. They showed up at 8:30am and didn't stop working until the job was done. I was very impressed because that was 7 hours of non stop labor. I highly recommend this company above others.
I wanted to make sure I acknowledged your serviceman, Malik. He was punctual, professional, extremely knowledgeable and helpful. He took time to explain everything he was doing and why. Some of the best customer service I've ever received. Well done by that young man!! Only send me him for any future service calls.
Elizabeth Robbins
2 years ago
Called because I woke up to ny furnace blowing cold air. Justin S came out the same day and was able to fix my furnace quickly and efficiently. He even explained the maintenance program which is a great deal. Will use again!
Brad was very responsive, knowledgeable and timely!
Darlene Turner
4 months ago
My experience with Russell's was very good. Cody was very professional. He answered all questions that were asked. He took his time. Overall, it went well. Thank you, Russell's, for responding to my needs with the same day service you provided.
Ramon Rosado
4 months ago
Our A/C wasn’t working and after listening to BOB FM advertising Russell’s Heating & Cooling we called and they were extremely responsive and we got the appointment today 5/11/23. It was an amazing experience. The service technician Mr. Isaiah Young was very friendly and professional and got our unit working like a Champ. He was very Honest and didn’t try to sell me any other unnecessary stuff. I’m glad I’ve called Russell’s and they will have a customer moving forward. Thank you 😊
Allison Wermers
6 years ago
Andrew was timely and very helpful! I was thrilled with the service and cleanliness. My parents referred me to Russell's since they had work done previously and were happy with the all-around service. Now I am too! Thank you Andrew and Russell's.
Daisy Betancourt
3 years ago
Rocco was here before time. Called ahead of time just as the girls in the office said he would.He introduced himself and courteous. He immediately went to work and was knowledgeable about his work. He was able to explain the longevity of our furnace and what we should prepare for the future.Very pleasant attitude. I felt safe around him.Thank you
Juanita Brown
3 years ago
Our cooling system decided to quit during midsummer heat. A phone call to Russell's put us in touch with their service pro, Chad Tisdale. He was very professional, showed us the cause of our problem, gave us several suggestions and set us up for a replacement system within 2 days.
Harrison was a great tech. He took the time to understand my concerns and address them. I believe he provided great technical and customer service in a professional manner. He has a friendly and helpful attitude - it was like talking to a friend.Turns out it was a lightning storm that tripped a circuit protection feature within the unit. It eventually reset itself, and the A/C was actually working properly. Even after he determined the outside unit was okay, he still took the time to inspect the full system (refrigerant, blower, exchanger, drain lines, etc.) just to give me peace of mine. The ordeal cost me a semi-warm house for an afternoon and $32 diagnostic fee. I highly recommend Russell's and their annual preventative maintenance services.
Joseph Whitfield
4 years ago
I'd give no star if possible. The tech came out and first tried to sell me a new system. The gas pack was only 10 years old. Then he says that I would need a draft motor at $780. Looked up the part and found it for $125. Took me about 30 minutes to replace. Don't get ripped off by these people.
My hot water heater went out 2 days before Christmas 🎄. I called Russell's heating and cooling. They came by the same evening and worked on a plan to immediately replace the faulty appliance. Seamless replacement and process. Definitely gained a new customer for life.
CSV “paulasegov70”
5 years ago
Rocco came out to check our a.c. system out, it wasn't cooling like it should. He told us the issue and what our choices were. We are very happy with his visit and his service. Thank You Rocco.
Andrew and Dave were extremely professional, prompt, and through. They did a great job of accommodating my family during the install and left our house better than they found it. I would highly recommend their service.
Ramona Johnston
7 years ago
Excellent service all around. I called and set up an appointment. A few moments later I received a call back offering an immediate appointment if I wanted it. I did and Roderick arrived within 20 minutes! He was professional and did an excellent job. I highly recommend this company. Ask for Roderick.
Kathleen Ray
2 months ago
Left HVAC unit on test and has not been back.
Preston Garner
2 years ago
Installers were actually here before appointed time! Very courteous, efficient and left the work areas clean. Great job!
Terry Emberton
4 years ago
Cory M. installed a mini split AC system in the sunroom. Very professional. Kept us informed as to status of the work, and answered all of our questions. Demonstrated the system after install, and gave a thorough run-down of warantee and service info.
I had a few issues that the boss man decided to make right. I hope going forward we have a fantastic relationship.
Debbie Maldonado
3 years ago
Justin was the technician that arrived to service my call he was very respectful, knowledge, informative and did an AWESOME JOB. I recommend Justin to anyone needing any type of service he will ensure you are informed and do an exceptional job.
Michael Cumbia
a year ago
The tech was extremely friendly and polite. He showed up in time and fixed the AC promptly.
Natalie Whitelam
a year ago
Proactively replaced our HVAC including ductwork in our 45 year old home fall 2021. Had some issues with Freon line noise. They replaced the Freon lines but ended up just needing to rotate a valve. It’s been working well until we discovered water coming up from below our floors. Apparently our condensation line was never glued together allowing it to leak between our walls for over a month before there was enough for us to notice. It was incredibly unfortunate the amount of repairs that were needed from one simple error. It took several weeks to complete replacing the walls and flooring but Russell’s took care of the needed repairs. Our experience has had some bumps but I can attest to the fact that they’ve made sure to right their wrongs to the best of their ability.
Sierra Baldwin
2 years ago
Amazing experience with this company fixed my heating problem in less than an hour. Will definitely use again for future HVAC work.
Today, Berto Autry evaluated our old heat pump system and due to several potential maintenance issues, we asked Berto to provide the details for a new York heat pump system. Berto was very knowledgeable with this system and provided all the details and costs associated with replacing our current system. Thanks Berto and we are looking forward to not only working with you in the future but maintaining our longstanding relationship with Russell's! V/r Daryl
JAMES Thompson
a year ago
Had and appointment for July they cancelled it and set it for mid aug. They came out to do maintenance and install 2 thermostats. Well they charged me 298 for maintenance that I have no record of what they even did. The didn’t change my thermostat because they said it wouldn’t fix the problem. I don’t have a problem so don’t know what they are talking about. Was told I would have a email nope over a week later and nothing. Call them twice and keep getting told they would have a tech and also the service team call me nope fail on that also.Called 3 times still no call back and now my ac is freezing overWorst service I recommend call someone else. I won’t refer them to anyone
I contacted Russell’s for a second opinion, because of what I was told from another “popular” HVAC company. The 1st company I dealt with came and looked at one area of my AC and told me I needed to replace the entire unit ($5000+). I called Russell’s and the service tech came and basically took the entire unit apart and found exactly what the issue was. The problem was a bad capacitor. Needless to say…. It was MUCH less than a $5000+ job. The tech let me watch everything he was doing and explained everything in detail. He even went over things that I, as a homeowner, can do to make sure I stayed in the know about my unit. I am very satisfied with Russell’s and their professional staff. I think I’m going to stay with them and leave these “other” companies alone. I would put the other company’s name down, but I decided not to. Suffice it to say…. They have the most commercials I see in HamptonRoads.
The men were very nice, took caution to keep my home clean. Worked from 9am-10pm to get the job completed in one day! Prompt and fast turn around from signing paperwork to the replacement and install. 10 of of 10 would recommend.
michael elliott
a year ago
Your AC tech was very knowledgeable and courteous while he was here. He explained everything to me in a clear and concise manner. Keep up the great work. Thanks
The entire team was friendly , respectful and clean while completing the job . All of the guys were knowledgeable and helpful as well as making sure they knew what we were looking for . Highly recommend.
Jakista Wingate
3 years ago
Alex came in a fixed our pipe that was broken under our house.. he was very informative and professional.. we will be calling him if we have any more problems...
Corey Lesko was a well mannered, polite and knowledgeable supervisor.
Andora Wakeman
6 years ago
Rocco came to my house and completed an AC safety check and he was very throughl and knowledgeable. Very friendly and respectful. He did an excellent job!
Great service. Jason was very helpful. Will definitley recommend clients to this company
Andrew Tucker and his team,Tyler and David,showed up on time this morning to install a new HVAC system for the upstairs portion of my home.The utmost care was taken to protect the workspace from getting soiled by means of using drop cloths and plastic to cover all flooring and stairs and also shoe coverings were used.From start to finish they demonstrated professionalism and courtesy that is considered by me as second to none.Upon completion of installation I was walked through the process and shown how to work the new thermostat.I will recommend Andrew,Tyler,David and Russell's Heating and Cooling to everyone I know.Steven Ambrose
Stephanie DENMYER
2 years ago
Quick diagnostic, knowledgeable and helpful staff. Have used them a few times over the years, consistent good service.
Michael Riley
5 years ago
Tech was very professional, friendly and courteous. His work is top notch. He verified everything that the salesman told as correct, answered all my questions and explained everything when he was finished. He made sure all work was done to perfection and left no mess in my home. Outstanding job by Andrew and Russell's Heating and Cooling.
Cheryl Windley
4 years ago
Grant S. was very professional and explained everything in great detail. He was also very patience.
Rocco did a great job servicing the unit. Would recommend Russell's Heating and cooling.
Russell’s came out on a Friday afternoon to perform a yearly system service on my 1 1/2 year old unit that was working perfectly fine before the visit. I bought the unit from them and had them out to perform the prevention system inspection/tune up. I noticed today, Saturday, that my A/C Unit is not keeping my house cool. I call them up and speak to a rep who tells me a technician will call me back. I get a call back about an hour later from someone who I’m pretty sure wasn’t a technician and was completely rude. They tell me that they can’t come out until tomorrow to fix my a/c unit that they broke or at least caused to not work properly. So, Russell’s, I’m not impressed with your customer service! Thanks for another hot night that only cost me $160.00!UPDATE: I’m raising my review to 2 stars because they sent a technician out on Sunday morning. The technician was super nice. Apparently they were going to charge me an additional fee but he said he would take care of it since it was their fault. The apparent cause of the problem was low Freon which probably leaked out somehow during the service, because that was one thing they supposedly checked. Also, the office had no record of my previous service 2 days prior. The office seems really unorganized and poorly managed. But, to the technician, I wish I had gotten his name, thank you!
PATRICIA JOHNSON
a month ago
David was very professional and gave a recommendation for a leak dictation plumber for a slab which which Russell did not do! I have an appointment set up for Russell’s plumbing ,the following day after to give us an estimate. Thank you.
Alyson Sullivan
3 years ago
Russell's technicians are knowledgeable, cordial, and hardworking. Harrison did a thorough job with the HVAC checkup today.
Veronica Smalls
5 months ago
This is my third time using their services. They are very knowledgeable and honest. Since the pandemic it's been hard to find reliable services. Russell's is a keeper:)
Holly Carter Sanger
a year ago
My techinican Mike was fantastic! Quickly found the issue, fixed it and also showed me what to look for. While no one wants a problem with HVAC, Mike was great. I would & will definitely recommend Russell's to anyone I k own. Keep up the great work 👍.
Lutricia Glunt
3 years ago
Ruussell's is always professional and on time.Their service professionals always come in get the job done and make recommendations if needed .
Alex provided outstanding customer service. I required shut-off for my washer's hot and cold supply line as well as a new outdoor faucet. His workmanship was top-notch. He was professional and left the work areas clean. He completed the job in under three hours and the price was very reasonable. I would strongly recommend Russell's for your HVAC and plumbing needs. Ask for Alex B. for your plumbing requirements. You will be happy with the choice!
Greyson Hines
3 years ago
Markece and Michael Deadwyler did a great job replacing the whole HVAC system in one day. The were very professional.
Earl P. Ward III
2 months ago
My AC unit broke & called to schedule. I was able to get a technician out within 24 hours. The technician, Chance was extremely through. Brought me along with him so that he could explain what was happening and fully explained all of my options!
Andrew Tucker and his Associate David did an excellent job installing our new air conditioning system. We needed two new units and they worked so hard - almost 12 hours straight. Andrew even laughed at my silly joke about needing him to wallpaper around the thermostat. He really inspired confidence in the company, Russell's, that we are purchasing our units from. He gave thorough explanations before leaving and left directions for us. Thank you!
Kelly Rodriguez
5 years ago
Chad was very professional and very helpful. I am very pleased with this service provider.
We had our heating furnace cleaned and tuned by Russell’s. The technician checked out everything. He had to pull hard to take the side panels apart. I wondered if anything would get damaged by the had push and pull. I asked if he would vacuum and clean the dirt and dust that had accumulated inside the furnace cabinet. The tech said there was no point in cleaning as once it rains the dirty stuff will get right back in there! Other than that I am happy with their work.
Kathleen Anastasiu
2 years ago
Lee Huffman was very professional Always on time Tidy up before leaving. Excellent work I' m very proud of my new bathroom Thank you
My experience with Russell's heating & cooling has been very good so far.They have very professional, friendly and knowledgeable technicians. They clean up after themselves (5 out of 5 stars for that) and are very easy to talk to. Justin Skovinski came by Sat to give our HVAC a cleaning and check up. While he was there he noticed problem with my water heater tank. Now I can be proactive to cut-off a potential watery mess. Thanks Justin for spotting that issue.
Shane and Norrison just finished installing our AC/Heating unit. They were very professional, clean, thorough installers and answered all our questions about the new unit, thermostat & filter unit. Glad the job was completed so quickly. You guys are the best!!
Ronald Gayle
2 months ago
I have a great experience with your company. The Technician did a excellent job. He was very professional. I highly recommend him and this company.
Great Job !!!
Quick appointment setup, arrived on time. Showed me what the issue was and quickly repaired. Tech was respectful and professional.
Tavonya Miner
2 years ago
The plumber David just left my house after unclogging my upstairs drains and toilets. Everything when well with unclogging but during his departure and clean up he stepped into some residue that he machine on the floor of the bathroom and tracked onto my white carpet in the bedroomHe attempted to clean it up with simply green. I asked why he was using it he stated that was all he had for clean up. I asked him if he was going to leave the carpet with the green spots on the floor and he informed me it would be $125.00 an hour for him to try to get the stains out. Really. Needless to say he did just that. Very disappointed I will NEVER use this company again for ANY service.
JENNIFER CASHON
2 years ago
We've had our heat serviced by Russell's for years, and recently had some plumbing and electrical work done. All the techs are fantastic, thorough and clean up. I can't say enough good things!
Jeffrey Johnson
6 years ago
Install crew was very profesional,efficient,courteous and thorough. They went above and beyond to ensure customer satisfaction. Highly recomend Russell's Heating & Cooling for service and/or replacement of your system.
barbara Beamon
7 months ago
Very good work.
Used this company last year. Came out 3 different technicians. Noone ever fixed problem. They never refunded over charged fee. Is this how this company operates? Keep ripping people off and never really fix problems?? Total scams!!!
Alfonso Porta
2 weeks ago
The entire experience was awesome. Chance was a rockstar. Great company and employees.
Paul Prestridge
7 years ago
My tech. Jacob was very professional, thorough and courteous. Got my unit online in a timely manner. Highly recommend these guys.
Michael Hodges
4 years ago
This is a review for Roderick specifically. He is extremely knowledgeable and helpful and I would recommend him without a second thought to take care of your HVAC needs. If you get someone else, request Roderick.
Jeffrey Garcia
3 years ago
Keith came and installed two air purifiers and and two Nest thermostats for our home. Everything went well and he finished quickly. Great experience with Russell’s.
Justin Snell
2 months ago
Honest, professional business. I had an issue with my HVAC system installed by another company and called Russell's to get a second opinion. They came out and checked the system, told me the original install and repair work by the other company were well done and recommended other solutions. They were in a position to line their pockets but instead gave an honest assessment. They'll definitely have my future business!
Michael O'Connor
4 years ago
Yesterday afternoon, the thermostat for our upstairs A/C system stopped working and the A/C shut down. I called the HVAC company that installed our systems, but they could not send a technician for over a week. We've been their customer for almost 16 years and we had service contracts with them! So, I called Russell's Heating and Cooling this morning and a technician arrived at our house at Noon today. His name was Roberto Autry and he was superb. He was extremely polite, courteous and knowledgeable. Furthermore, he researched the problem and fixed it in no time at all. We are now sold on Russell's Heating and Cooling! In fact, once the service contract with my current HVAC company is completed later this year, we plan to give Russell's Heating and Cooling all of our heating, cooling, plumbing, and electric business. Thank you Roberto and Russell's Heating and Cooling!!!
It's three years since Russell's disabled my system, claiming that my heat exchanger was leaking carbon monoxide into my home. After much arguing the service manager stood his ground, refusing to hook it back up because federal law requires us to disable an unsafe unit. It's a typical scare tactic, like the mechanic who refuses to return your car if you don't pay for the repairs he recommends, or the preacher who wants me to send a donation, cuz he's worried about my soul (that's Charlie Daniels right there!).The unit is still running fine, and the CO detectors are still quiet. Don't trust Russell's.
Tatted Marine Dad
a year ago
So, let's start from the top! Corey Lesko was my first introduction to Russell's. He was a straight shooter from the beginning and advised me the way forward. After confirming services, the crew arrived in about 5 days and immediately went to work. I had Todd, Chris, Mathew, Yetti and Logan! They immediately answered any questions I had and walked me through their work. Their professionalism was on point and showed great knowledge on the products they were installing. During this time Corey ensure to call me, and ensure I was satisfied the whole time. After all, said and done, I couldn't have asked for a better group of people to come out to advise, install, and represent the company they work for. Russell's is very lucky to have these individuals on their team! GREAT JOB!
Larry Bihlmeyer
a year ago
Service tech called ahead and was on time. Installation was professional, well done, and area cleaned up after install.
Technicians did troubleshooting of 4 electrical outlets which was worked on by another electrical company that said they were not able to find the problem. Russell's Technicians went immediately to the problem found in a faulty light switch which affected the output of the 4 outlets in the room. Extremely professional/friendly personnel. I would recommend Russell's to anyone with electrical problems.
Vincent Andreone
2 months ago
I usually don't write reviews but I must take the time to thank the office staff and especially the tech for their outstanding service and quick response to my recent plumbing emergency. To be honest, I was really surprised by the quick response and quality work. Thank you for that!
Michele Gordon
4 years ago
We used Russell's a year ago to install our furnace and they have always been on time and professional. We just had a technician out to fix our AC unit outside. They are never pushy about buying a new system but lays out all our options. The technician was on time and very professional.
We recently had a new heating/cooling system put in our house and also our daughters house. Berto Autry was a wonderful help in getting us signed up and started for both installations. The gentlemen installers were very personable and extremely efficient. Our unit was up in the attic and there was absolutely no mess or damage to our house. Their preparation and cleanup was amazing! We heartily recommend Russell's Heating and Cooling. They will do a great job for you.
Courtney Coster
3 years ago
I felt compelled to write this review because we’ve had incredible service multiple times, both with plumbing and our HVAC. They stand behind their work and every technician has been very nice and professional and HONEST. We’ve been incredibly happy we found this company and are more than happy to recommend them to anyone.
Crystal Rickett
9 months ago
Tech was very through and let us know about some issues that our previous company ignored. He showed us the pictures of the issues and they were able to get us on the schedule to be repaired really quickly.
I was referred to this company by two other individuals that had prior uses their services and I was not disappointed to say the least. Everything went seamlessly from the initial call for someone coming out to do a site assessment, to the site assessment itself, down to the installation of the new HVAC units. The HVAC techs were prompt and very knowledgeable. The systems installed were of excellent quality and efficiency.
Very good service from the service technician.
Harrison showed up right on time to inspect my ac/heat pack unit. He was polite, informative, and efficient. He recommended what should be repaired/replaced and when.
Colby and Chris did a great job!
Chris Waller, the initial technician I had contact with, and Yeti and Tadd, the installers of my system, were all awesome! They were very professional, friendly and knowledgeable and answered all my questions. The response time to get my new system was very quick and it is working great. They did a very neat job on the installation. Highly recommended!
William Roach
2 months ago
The arrived on time and the jobs were done professionally. I will not hesitate to call on them anytime.
Candor Home Solutions
5 years ago
Russell's Heating & Cooling have been fantastic to work with! Berto, Markece, Eddie, Mike, Kyle and Zach were all amazing. They are on time, professional, and very helpful. They are our go to for all of our HVAC work needs!
Chad T. was very professional and knowledgeable of the services he performed when he visited my home.
Justin (my salesperson) was very friendly and professional, and throughly answered any questions I might’ve had! The installation crew was on time, very considerate of my home and belongings, and was sure to clean up behind themselves. They ensured everything was in working order, explained how my new system operates, and left the place as though they were never there. I am very pleased with the process, the product, and the staff. Great work!!
Karl and Margaret Sault
a month ago
Corey Lesko came out and spoke with us about a new HVAC system for an addition. He was punctual, professional, and not pushy. A family man with local roots, and relatable. Overall it was a very pleasant interaction.
Amanda Nelson
4 years ago
My 15 year old HVAC system failed around Thanksgiving and I called this company because they had great reviews. Berto was the service tech that came out the following Tuesday, the soonest they could squeeze me in. He was prompt, professional and expedient in looking over my system. He offered to replace parts but recommended replacing the system, which is what I was expecting as I'd had been experiencing issues for several months. We reviewed the available options and they were able to schedule me that Friday. Andrew T. and Harrison were my service technicians for the installation of my new HVAC and were quick, professional and walked me through using the new thermostat. They left my house cleaner than when they started and were able to install everything in one day, which I honestly didn't expect. Awesome experience and I will definitely recommend to friends/family. Thank you!
I had Russell's put in a new HVAC system and install some new vents around mid 2021. I liked their service a lot, so I just had them come out to fix a plumbing issue with my 2nd floor shower. The tech was very professional, and able to fix the problem pretty quickly. So far I've had nothing but good experiences with this company.
They were courteous, affordable, and professional. The best part was that they cleaned up afterwards.
Melissa Putnam
7 years ago
Great service. We needed a new AC unit. Eric listened to our concerns and provided excellent suggestions and three options at reasonable prices.
Anthony Phipps
3 days ago
I've called several HVAC places to look at my AC and all of them tried to get me to install some $1000 sensor. Not Russell's, they found it just needed an air filter cleaning and this fixed my issues. Two other companies missed this easy find.Russell's might be a little pricey, but they're membership knocks down prices significantly.I also had them replace a water heater that had busted. They showed up when they said they were going to unlike Air Conditioning Specialists who showed up at the end of the work day when I was no longer available. I called other companies first when Russell's should have been the first call.
Control board was removed and replaced. Easy enough to detect and replace the problem. But very, very expensive. It cost me over $500.00. I feel the charge was excessive.
I purchased a unit from them last year. They were not the cheapest bid but came in the middle. I decided to go with them based on reviews and the longevity of the business. I had an issue with unit not getting up to temp because of a breaker. They came and diagnosed the problem and fixed it on time and only charged me for the service fee. I'm completely satisfied with everything they have done from the estimate to the install now a quick repair. I highly recommend them.
The technician’s were great and did a good job, very professional. Very pleased with their work.
Paula Stenlund
4 years ago
Markece and the team he led were professional and efficient, answered all of our questions, and cleaned up after their work. We would recommend them to friends.
Grant initially came out to fix our bathtub faucet. He was so helpful that my husband asked him if Russell’s did bathtub enclosures and toilet replacement. Grant gave us a thorough explanation of what he could do for us. He was extremely knowledgeable in all aspects of the replacements and answered all our questions. His professionalism, honesty, and technical expertise was very impressive. My husband and I didn’t even have to talk about our decision. We knew we wanted to proceed with him right away. There was no pressure, just a great feeling from the way he represented the company. The price was great too!! From the moment the project began, we knew we made the right decision. Grant and David kept us updated on their progress, discussed any issues with us, and were very organized and professional. They were conscientious about cleaning as they went and respecting our property. Can’t say enough good things about these two men. Will definitely use Russell’’s again for our plumbing needs. Did not even think to call Russell’s for our bathroom remodeling!!
Phillip Topalian
2 years ago
HVAC repair is one of those tricky things that most novice home owners don’t want to mess with. That being said there’s a lot of room to be taken advantage of if your not a savvy consumer. Russels recommended a fairly costly repair that didn’t seem necessary and wasn’t able to be confirmed. They quoted a price that was VERY HIGH for what they were proposing to replace and refused to give a break down of part and labor cost because that wasn’t their “policy”. It was an obvious red flag in our minds and we immediately contacted another HVAC company to perform their own diagnostic assessment. The other companies technician had our unit up and running 5 minutes after walking through the door with a simple system reset. Whether it was simple ignorance or deliberate deception, make sure you do your due diligence before booking this company to work in your home!**UPDATE TO RUSSELL’S**When you change your policy on listing price breakdown in your invoices, and explaining the reasons why your choosing a particular courseOf action, that might be possible but notProbable.FYI- an invoice is an ITEMIZED bill for goods sold and services provided. If all you plan on providing your customers is a number you make up with zero explanation or basis in fact, you should change what you call your pricing andBill. I think “Guestimate” has a nice ring! You can use it with my compliments!
Emily Underwood
2 years ago
We were massively over charged for a water heater. Then when the guys came it took two hours to replace the water heater. While they were nice they spent most of the two hours outside talking on the phone, talking to each other or not doing anything. Then after they left I found out that some of the water from inside the water heater had rusted and splashed on my front porch and several places on my driveway.
2 days ago, I cleaned my outside AC unit. To make cleaning it easier, I was going to completely remove the fan. I removed the purple wire, but decided it wasn't going to be easy to remove it, so I put the purple wire back.After cleaning, I turned on the AC. It hissed and the fan wouldn't start. We scheduled Russell's to come by Monday (today) to look at it.They came by today and said I put the wiring back wrong. The diagnosis was $72, which I'm ok with. But, to put the wiring back correctly and continue the rest of the diagnosis would be an additional $118.75I couldn't believe it. You wanted to charge me $118.75 for a 5 second fix? I felt taken advantage of. I declined.When the technician left, I moved the wire, started up the AC, and it worked!Russell's, I am giving you a 1 star review because you wanted to charge me $118 for 5 seconds of work. I paid the $72 for the diagnosis, which is fair, but an additional $118 for 5 seconds to move a wire is not fair.EDIT: I wrote this review earlier today, but it hasn't posted yet. I believe it is because I posted a link to a YouTube video I created that shows me taking 5 seconds to move the purple wire from one point to another. I removed the link to the YouTube video and instead took a screenshot of the video and attached it to this review.
Laurie Chappell
5 years ago
Berto was very thorough in checking my system and explaining the issues that I was having with it. He wanted to make sure that he answered any and all questions that I had and the options that were available to me including the prices. I didnt feel like he was bothered or annoyed by me asking so many questions and going through different scenarios with him. He also wanted to get me the best price that he could. Berto was very pleasant to deal with. Thanks Russell's Heating and Cooling.
Fantastic, quick service. Saved the day on my rental property! I got an instant call for feedback, invoice was done in 5 minutes, ready for my warranty company to review. Thank you!
We had a tech, Roderick, come out for a loud arcing sound from our outside unit. After 2 hrs of fumbling around inside and out, he said I needed a new contactor. I paid him $298.88 to install the contactor. That evening my outside unit was making a loud arcing sound again. I called Russell's and Berto A. was on call. He came out and immediately found wires grounded out and sparking. He made the repair but said I didn't need the new contactor. He was very professional and knowledgeable. The next morning I called Russell's asking for at least a partial refund since I paid for an unnecessary part. They approved a FULL refund immediately. I'm giving Russell's 5 stars because of Berto and Russell's treating me like an important customer and not taking advantage of the situation. I've used Russell's in the past and will use them in the future.
Reggie Langhorne
a year ago
Wasted $269 for them to cut two squares in my ceiling in order to find where leak was coming from and leak still wasn't found.
Cassondra Johnson (FairyUmikash)
2 years ago
Very knowledgeable and helpful. Work was quick and I was able to turn my water back on within minutes of arrival
Christine walko
4 years ago
Showed up early, very friendly, knowledgeable and professional. The problem was minor but fixed efficiently. Would recommend this Service Pro again.
Allinda Parkman
6 years ago
HVAC tech Rocco was friendly yet professional. He addressed my AC in a proficient timely way.
Mandy (scheduler) and Justin (technician) were responsive and considerate to our requests and needs. During initial inspection and service Justin gave updates as he diagnosed and or completed each task.Justin discussed options for resolutions, short and long terms. Our choice was to replace 10 year old system and installation was able to be scheduled for the next day. Although we may have made different system choices with more information the system we purchased is working very well.Technicians (Nathan, Cody and Chris) installed new system, prepared areas before starting installation and were finished that day.Unfortunately, we had to reach out for follow up within a couple of days and that process was not as quick and smooth as it was initially. Russell’s did send another technician, David, as soon as it was convenient for us. David quickly addressed each of the 3 issues/concerns with kind consideration.
Martin Johnson
7 years ago
Pleasant and helpful. Not pushy. Work was great.
Andres Higuera
2 years ago
Fast and great customer service
Vivian Murdock
4 years ago
they were kind, courteous and on time, explained all the work being done in detail, I would highly recommend them to anyone looking to have hvac work done.
The experience with Mr. Mowatt was phenomenal! On time, very thorough, professional and straight forward. It took 4 hrs and he didn't stop working even with the heavy rain. Not only was he kind enough to perform a service without pay as my service required approval from the warranty company that had already been approved before the other natter was notified and he did it all in wet clothes that I offered to dry😇. All in all, the entire experience was done well, insightful and much appreciated the same day service. I would differently recommend Mr. Mowatt (Russell's) if you need a true professional and gentlemen!
Justin was thorough with his troubleshooting the problem with my A/C unit and provided outstanding service to get my A/C unit back up and running in little time. Thanks for doing a great job!
Frances O'Reilly
a year ago
The process of getting an estimate and installation happened in a matter of days! Great professional service!
Hill Flooring
7 years ago
Roderick did a great job assessing the problem with my system. He knows his stuff and is very thorough. I'll call on Russell's Heating and Cooling again. Service is excellent and the price is reasonable. Thanks so much!
Brandon did an excellent job, and he was very knowledgeable about what needed to be done to breath life into my old AC unit.
Excellent company and very pleasant and professional people who work for Russell's!!😊😊😊😊😊
Technician came out on 12/16/18 for scheduled heating system inspection. After some time in attic came down and told me there was a gas leak in the system and I would need a new unit. I explained I would need to call around for quotes and would get back to Russell’s. Questioned if I would be safe using system over the weekend since a gas leak is very dangerous, he said I would be fine. This was my first indicator that he was lying. I asked if he was going to report the leak to VA Natural Gas, he said it wasn’t that bad, even though he could smell gas in the attic. Again, I was suspicious that he was lying since I was sure VA Natural Gas should be called if a leak. I asked more questions, like where the gas shut off valve was and he couldn’t answer. He repeatedly assured me I would be safe over the weekend until I could arrange for a new heating unit. He informed me he would turn off the unit at the thermostat since there was a leak and that I would have to turn it on for liability issues. With him standing right next to me I turned the system back on. One hour later I noticed the house was very cold. I called Russell’s and explained that a technician had just been out and that my system worked fine before he arrived and now suddenly I had no heat. I was told no one could come out to my home until possibly the next day. I explained that it was unacceptable and insisted on speaking to a manager. I was told the person didn’t have access to a manager’s contact information. It was at that point I knew she was lying to me and insisted that someone contact me to resolve this within 30 minutes or I was contacting another company to come out and that Russell’s would pay the bill. 30 minutes came and went and I heard nothing so I contacted Mike Straddeck & Assoc and explained the situation. It was after 8 on a Friday night by this point so I was told I would be charged more. Within 15 minutes the technician was here and up in the attic. He informed me he smelled no gas. After some investigation he told me the Russell’s technician had disconnected two wires from the gas valve. He then reconnected them and the system was working fine. He was suspicious of the Russell’s technician disconnecting those wires because in the event of a gas leak he said the valve should have been shut off. He concluded that the Russell’s technician had sabotaged the system. While he was further checking the system to be sure it was safe, the Russell’s customer service manager called. I explained all of this to her and she agreed that her technician had acted improperly and that she would credit the cost of the inspection and reimburse me for the repairs to get the system running again. I have sent the receipt from Mike Straddeck and emailed several times over the past few weeks and have not had a response. They did not credit the charge for the inspection, I had to dispute that with my credit card company and no reimbursement of the $142.40 charged by the second company coming out to fix the sabotage.
The entire process was handled very professionally from the beginning to the end. Brad, my sales consultant, was very knowledgeable. He addressed issues I had before I could ask the questions. The team that came out to do the work was great. Everyone was respectful and Brandon and Shawn were both extremely professional. Even though everyone was great, I really want to recognize Brandon. He was really wonderful at explaining the process and keeping me informed throughout. He even honored a request to take pictures before the work started. He took the time to explain to me how the new system worked and how to work my new fancy thermostat. He is definitely an asset to your company. I don't think anyone is comfortable with having a complete hvac system, along with duct work, replaced but I will say that the people that I had the pleasure of working with made the process less of a headache and alot smoother than I would have expected. I have already recommended your company with no hesitation to other people.
Jay Carpenter
3 years ago
Got the ac fixed and fast. It was less than I thought it would be and I could still afford to add on maintenance. Chance was our tech and he was very knowledgeable and polite. THANK YOU! it's cool in my house again
Jason was very knowledgeable and did an outstanding job. Thank you!
Russel's Heating & Cooling did a great job installing new duct work throughout our attic. They finished in a very timely manner and were extremely attentive via texts and phone calls throughout the entire process. Also, when we needed an additional service call, Justin was very friendly and discovered/fixed our problem in less than an hour! I highly recommend their services.
carlston jackson
2 years ago
My experience with the technicians installing my HVAC unit in my home, were the best. I am very please with the services they performed, and their very respectful mannerisms.
Russell's is the way to go! Their team installed 2 large HVAC units at our home, and all service was exceptional. Pricing is very fair; I shopped others and Russell's was the best. They did what they promised on time and they are super knowledgeable. I highly recommend Russells - Brandon, Yeti, Tadd, Chris, Wiley and David - the team is why Russell's is so successful.KBVirginia Beach 23452
Quintin Paredes
6 years ago
Rob has extensive knowledge of HVAC systems, and superior customer service skills. He was professional, patient, and translated HVAC-speak in simple terms my family can understand. Thanks!
I had a bathroom tub faucet rebuilt by David. He was courteous, quick and cleaned up the work area. Thank you David!
The technician was great and he discovered my problem right away. I will forever be a customer of this business.
2nd Review (mini-split and new hot water heater):I'm an repeat customer. David assessed our needs. On Monday (11-28-2022), Andrew Tucker provided the estimate. Savannah and Nicole scheduled us for installation of a new mini-split heat pump and a new hot water heater. Yesterday, Matt Wiley and Logan St. Myers did the installation work. Beginning to end, the process took 4 days. Fast, efficient, and everything is operating as it should. In the case of the mini-split installed in the room over the garage, it's better than we expected. Quiet and comfortable and much less hassle than the baseboard heat, window a/c, and dehumidifier. Terrific!That would be enough to warrant 5-stars. The Russell's family makes it work. Without exception, the staff is pleasant, supporting, and caring about their customers and the work they do to make our home a comfortable place for our family and friends. I also had the opportunity to talk with Mark and Jerry about the company culture. This culture of caring attentiveness is intentional and by design. Excellence like this takes hard work by a dedicated team who are serious about supporting their customers and executing their interdependent roles and relationships to deliver quality products and services. It's awesome to witness. It's also gratifying to know there's a company out there that works hard to earn the trust of its customers. That's me. I wouldn't hesitate to call them for anything I need that involved the comfort of my family. I wouldn't hesitate to recommend them to anyone. Thanks Mark and Co.1st Review (new whole-house duct replacement):You are obviously doing the right things, for the right reasons, and doing them the right way based on my recent experience.So, I expected I was getting new duct work. That’s what Andrew, David, Jerry, and I discussed when my wife and I committed to the work.However, when Matt and Isaiah arrived on Monday (Apr 12, 2021), I soon discovered that I was getting a fully optimized HVAC system that leveraged my current 3-ton split system. They assessed each room supported by the system to balance airflow throughout the house. They assessed the return air system where they discovered return air was undersized since it was designed for a 2-ton system. They replaced that too. They added an addition return air in the room over garage to increase air volume to the system. This will pull hot summer air from the room over the garage, which will dramatically reduce the heat buildup and enable the window A/C unit to get some relief during hot summer months.In terms of value, I couldn’t be happier or more surprised by what Russell did for my family. But there’s something else that runs deeper…Andrew, David, Jerry, Matt, and Isaiah were all aligned, focused and anxious to solve my problem – the problems I knew about and the ones I didn’t know I had. Each one approached their work with energy, persistence, and care combined with unquestioned knowledge of what needed to be done. And all were happy to do it. There was a noticeable confident humility in each of them.None of this happens by accident. It’s too pervasive. It’s too consistent. It’s too excellent. It must be intended and it must be a singular focus of the leadership team for this to happen. Once an organization determines what “performance” really is, then all things align to make it happen. Russell has figured it out. Russell knows what they want to be and all things, from my perspective, are aligned to make it happen.Congratulations for “cracking the code” on how to do the right things, for the right reasons, and do them the right way. Congratulations for recognizing, recruiting and developing talent such as Matt and Isaiah. They are truly terrific, happy, hard-working, smart, caring. They would be referred to as unicorns in many organizations. I suspect recruiting, developing, and retaining top talent is also intentional. I’m almost sorry I don’t have more for them to do. But when I do, Russell will be the first ones I call.
robert mcintosh
4 years ago
WOULD LIKE TO THANK JASON MORGAN AND DAVID FOR THE JOB OF INSTALLING A WATER HEATER AT MY HOME ON SUCH SHORT NOTICE THEY ACTED WITH THE MOST CARE AND WORK WAS DONE IN SUCH A TIMELY MANNER, I FEEL THESE ARE TWO EMPLOYEES YOU SHOULD BE VERY PROUD OF ,A TRUE ASSETT TO ANY CO.
Fantastic service by the last electrician, Mr. Chris George!
Elizabeth Zamer
2 years ago
Russell’s got out to us fast, diagnosed the issue quickly and accurately, and got my commercial ac repaired on one of the hottest days of the summer. Chance was kind, patient, and thorough, and he explained everything to us in a helpful manner. Huge recommend!
Eric was very friendly and honest. I knew t JJ e majority of the problem with my unit. He confirm it. He explained everything so my wife could understand which makes conversation about what to do with her refreshing. He didn't try to pressure us into doing something right now and made arrangements for a salesman to stop by with estimates make final decisions on. If I could get Eric back every time I would make Russell's my primary HVAC go to.
Roderick was my technician for today, and what an amazing person he is. His insight and professional knowledge helped to return my A/C to working condition where the past few techs before him failed miserably! Straight forward no nonsense man no BS and no This or That might be the issue. He taught me a thing or two about the intricacies of the world of H VAC and laid things out for me in a clear and concise manner. I strongly recommend this gentlemen and this company to those in need of service. I will definitely be using Russel's service again and again!
Darnell Dixon
2 years ago
James Wills took care of our baseboard heating concern and would use them for other services.
Angeline Van Meerbeke
3 years ago
I called for a estimate, and 2 hrs later I had new water heater installed. Grant and David was a good team. Knowledgeable, friendly and worked well as a team. Im very pleased with the service from beginning to end.
sally raynard
4 years ago
Andrew Tucker did a great job with our install. We have been a customer for Russell's for a couple of years now and we are very pleased with their service.
Cindy Klingaman
6 years ago
Rocco was very knowledgeable and found my problems with my AC very quickly. He worked hard under a heat index of about 100 degrees. He was great. I would highly recommend him and Russell's.
Venancio Galman
3 years ago
Replaced entire heating cooling system upstairs and downstairs (except furnace for downstairs).For the most part the installers did what they promised to do until the completion of the project. When testing the newly installed system, I asked the installer to test heating to make sure it’s working properly. He set the thermostat to 80 degrees , after about 15 minutes I went in the bedroom and it feels like an oven in the room. I asked how come the thermostat is reading 67 degrees but it’s really hot in the bedrooms. I was told the reason was the bedroom doors are closed therefore the air doesn’t circulate. I said when people go to bed they normally closed the doors. One of the installer made a phone call to his bosses to address the issue and was told unless the doors are open the thermostat will not be satisfied.( therefore the unit will keep on going until thermostat reaches the desired temperature)my question was it’s already blazing hot in the bedrooms yet the system still pumping in heat. Then I was told “IT IS WHAT IT IS” Really ? After a few more back and forth phone calls they finally sent a QA person to addressed the issue. Keeping my fingers crossed that the new system installed will work efficiently as promised. To Russell’s Heating supervisors ! Emphasize customer service to your employees . “ it is what it is “ attitude will not score high on your reputation.
Upstairs cooling system stopped functioning Saturday Night (of course). Contacted Russell's Heating and Cooling on Sunday morning. To our surprise a technician was dispatched and arrived within a few hours of our call. The technician (Jake) was very professional and courteous. He identified and resolved the issue in less than 15 minutes. What a relief! I highly recommend Russell's Heating and Cooling for any HVAC service.
Andrew and David, our installers, were nothing short of amazing. Extremely courteous, clean, friendly, and very knowledgeable. They arrived on time, in fact a little early, installed both of our new 2 ton and 3.5 ton units in 1 day, made some safety changes and function changes to our existing gas lines and breakers to make sure our units run efficiently and safely, cleaned up after themselves in a perfectly professional manner, and gave us a full rundown of our new units and thermostats. Whew! That was a lot, but I honestly can't say enough wonderful things about this company. Thank you again Russell's, we're customers for life.
Lola Mccracken
6 years ago
Drue Lawrence is the BEST! He solved a difficult problem with our furnace, and now we're warm again! Drue took the time and made a focused effort to get to the bottom of the problem. THANK YOU!
Rocco Catalano home visit, service provided was above and beyond! went the extra mile to solve thermostat problem as well as expert routine service. Thanks Rocco!
Sandesh D'souza
4 years ago
Very awesome company!!! especially the installation crew 'Jeramie Bottoms' & his team. did a very efficient & neat work, also much thanks to them on finding out on gas leak & saving us from bigger issue.Highly recommended if you planning on getting something fixed or install.kindly ask or request for Jeramie Bottoms & his Crew .
Meagan Arnold
2 years ago
The technician's name was Chad Tisdale. He did an outstanding job. He was on time, extremely knowledgable and kept me informed and up to date on everything 5/5 stars. If anyone is having AC trouble I highly recommend you call Russells!
Got my HVAC and Furnace installed early December of 2017. They busted up my attic entrance and destroyed my pull down stairs. The technician told me they will come out and fix it. I constantly called them weekly to get them out here, finally a guy comes out 3 and half months later to take pictures of it and then says again someone will be out to fix it, This has gone on for 6 months!!! Finally June 6, 2018 after a month of him rescheduling to come out to fix my attic, the guy comes out and replaces attic pull down stairs. Done a top touch job, but still waiting to hear back to get it painted!!! I also had to get them to come out a couple more times to install dampers in the furnace which was supposed to be in original install. My duct work was repaired not replaced. I was promised all new stuff, and for the price I had to pay, it should be all freaking NEW!!!! Not happy and WILL NOT recommend them to anyone!!!!
****update*** I contacted the office per request from ownership to first review and was told management would contact me. That was 2 weeks ago and still no response from office manager***Staff is very professional, however, The technician kept replacing parts and running bill up until he finally had to call another technician to came fix our blower. Final bill, with a supposed 15% discount, was $1500 for a Carrier blower motor and control board. That means total bill would have been $1750. Seems like a heck of a mark up for 2-3 hours labor...
Excellent service. My heatpump unit kept freezing and dripping water and I thought there was some major (and expensive) issue with my system, but Rob came over and after a quick visit it turns out a dirty filter was the only issue. Any other company could easily have swindled me, but this was a quick and simple fix. Change your filters monthly, even if they are 3 month filters. I managed to find cheap ones at Taylor's Do It Center at a fraction of the cost. Thanks Rob!
Ryan Harrigan
4 years ago
Called Russell’s to have my ductwork/plenum repaired. I wish I could give them 10 stars! They arrived early for both initial and install appointment. Duct replacement was quoted for two days of the work but was completed in one! The install team worked extremely hard from 8-5 and left my home looking like they never were there! Carpeted area below attic was clean and no debris from the workday! As a rental property owner you have a customer for life! Thanks!!
David Finnegan
7 years ago
Rob from Russell's Heating and Cooling came over and within about an hour my system was up and running. Rob explained what happened and what he did to fix it. Rob was clean, professional, and efficient. I recommend him highly.
Andrew and David did a fantastic job with my install. They were professional, friendly, and extremely knowledgeable. They took the time to explain everything when they were done and left the house as clean as when they arrived.
Kimberly Martinez
9 months ago
We purchased a heater from Russell’s in November 2022. Our unit went out 23 December and we called their service line at 0600 the morning of 24 December to request a technician. This was the coldest night of the year at 12 degrees outside and our home registering at 50 degrees and dropping! The company, who advertises same day emergency services, said they cannot come until the following day between 1-3 pm. This puts our home with another full day and night of NO HEAT!! I explained we have small children and this is not going to work. The customer service representative just repeated the appointment stating they had to prioritize call backs. How is our issue not a priority?! Had we known this is the type of service they’d provide we would have definitely gone with another company! It took them hours to call back too and their service call line just continuously looped back to the recording. Save your money and sanity! Go elsewhere!
Roxanne Staples
11 months ago
We have used them for many years, residential and commercial properties. Always on time and efficient.
Mallory Stewart
8 months ago
Fantastic! My mom uses them, and I will just from how they helped her. 2 satisfied customers!
Russell's installed a whole home generator for us a year ago and they came out today for the annual maintenance.I've been extremely satisfied with the service and their technicians are always very friendly and knowledgeable.Russell's also has great pricing. Previously I paid almost double for the annual maintenance with the previous generator company I used and my last home.Highly recommended!
Adrienne Pucky
4 years ago
Roberto A. did a great job of giving me all the info about possible systems to replace the original system in my house (30 years old). Andrew and his crew worked quickly and thoroughly to ensure everything was installed properly and even corrected some problems from the old system to make sure the new one works as efficiently as possible. If you are looking for a company to help with your HVAC system, Russell's gives you the best for your money, and they work with you and your schedule.
Patricia Spicer-masters
a year ago
They installed my heating and air system, they also insulated my house . The company is the best I’ve dealt with . They were professional, timely,and left everything clean and tidy. They also make time to answer all your questions. I recommend them highly.
Scheduled appointment and not a call or representative arrived. Scheduling was for 27July from 3-6pm.
Stanley Steamer arrived and provided top grade service.
Andrew was very knowledgeable, courteous, and patient. He did a very professional installation job! Excellent all around.
I want to thank Andrew T. and his brother David for being absolute professionals in the installation of my new heating furnace and air conditioning units. They were very polite, they explained how the new system works and how the warranty works. They completed the job 2 hours ahead of time and cleaned up behind themselves which was great!. I recommend them with the highest of recommendations. Again, thank you.
Before we contacted Russell's we went through two other contractors that did not deliver. One promised a great price but never called us back, another came out to our condo with a unit and then realized the job was too difficult for them. So they packed up and left.We contacted Russell's and Nathan showed up the next day, on Saturday no less. From the start, it was clear that he knew what he was doing and assured us that they could deliver and install a quality heat pump for us. The install team had to reconfigure things in our utility closet for a custom fit. This customization caused a need for drywall work and a custom access door. Even with the extra work the price didn't change. Amazing!!!It's been 2 months since we got our new heat pump from Russell's and we are completely satisfied. We will definitely contact Russell's in the future and highly recommend them.
Shenell Bell
2 months ago
Russell’s provides professional and prompt service! I highly recommend!
Keith Kirk was very nice and professional when he replace my heating and cooling units
Roberto was an excellent Service Technician. Initially we called for a A/C System Safety Check. However, when he arrived, we found out based upon his keen diagnostics, that there were other issues that needed resolution. He provided extremely knowledgeable information that not only helped us as homeowners, but also gave us confidence and insight into how to be more proactive with our HVAC system. Roberto was courteous, efficient, and patiently answered all our concerns and questions. So far, we are highly satisfied with our first visit dealing with Russell's Heating and Cooling.
From initial contact to complete install 3 days later, the entire staff was professional and knowledgeable! Bring on the heat...we have been Russell's-proofed!
Keith K and his team (Russell's heating and cooling) did a great job very professional.
My experience was completely phenomenal all around, even after more problems surfaced following my first call. Customer service goes above and beyond and it was so wonderful to be treated well instead of being brushed off or just asked to call back later like I had experienced before finding Russel's! I was even helped out on a su day to get me set up for a follow up appt after my AC stopped working (again) on Sunday. Chance was the tech that helped me out and he was as knowledgeable as he was personable and his dedication to get my AC up and running for me and my dogs(I run a rescue so AC is i.portant!) is appreciated more than words can say. Russel's came highly recommended to me, and I have experienced why and highly recommend them too! If I could give more than 5 stars I absolutely would! Thank you!
Gerry Kirkbride
3 months ago
Very professional and informative and very polite and knowledgeable work ethic second to none highly recommend
Lewis Martinez
3 years ago
These guys were very good. Found what was wrong and got my AC Back up and running in less than an hour. Highly recommend
My heating unit stopped working. And. Needed obviously needed repair.
Carolyn Walsh
4 years ago
Cullen and Harrison conducted the yearly maintenance check on my A/C. They were on time, professional and friendly. No one before has been as thorough and done such a good job. I would like to have them back again.
Geraldine AP Harris
5 years ago
I find Mr. Roderick Mowatt to be a very professional, knowledgeable, prompt, honest and patient HVAC Technician representing Russell's Heating and Cooling. He is EXCELLENT!! He gives more than 100% customer service. I feel service is rendered when he departs my residence. It would be nice, if there were more technicians (employees) like Roderick. Thanks for this opportunity to post, Mrs. G.A. Harris
Robert Jennings
7 years ago
Did a thorough job. Very professional. Answered all questions. Pleasant.
Leslie Kuebler
2 years ago
Always excellent customer service....reliable and honest company. Our tech Justin is so knowledgeable and we’ve always trusted his judgement. Thank you!
Outstanding Customer Service. Very professional, knowledgeable and provide 200% customer satisfaction! Highly recommended to any customers in need.
VERY knowledgeable technician!! Rocco identified the problem, corrected it, and had our A/C back on in a flash. Succeeded where other technicians totally failed and didn't try to cook the repair by upping the bill. HONEST. Will definitely be requesting Rocco by name!!
James Stratton
9 months ago
Had an estimate for a water heater installation. Isaiah Young was very helpful. Called later that day to schedule installation and was told I would be called that day or early in morning for scheduling. Did not hear anything so called back and was told I was scheduled for that day between 1-330 but was never told. I asked for someone to call me because I had questions. It is now 2 hours later and I have heard nothing. I am not sure if I am on the schedule still for today or not. The lack of communication is unacceptable and I am thinking of going with a competitor if I don't hear something soon.I do want to say tha Isaiah is the only reason I have not done so already.
Richard Ruiz
10 months ago
Great professional service.
General Shuriken
5 months ago
They came by Thursday and installed a mini split on my 80 year old house. They were super friendly and knowledgeable. I'm happy to finally have proper air conditioning in my home. Highly recommended. They do good , clean work.
Rey Rodriguez
5 years ago
This is the second time Russell has tried to gouge my unknowing elderly father-in-law. Their outrageous repair estimate was SIX (6) TIMES MORE than the company recommended by Sears and Home Depot. Shame.!!! I repeatedly tried to call Russell management before writing this review to be fair. Watch out. if they diagnose your system by simply asking how old it is.
Eileen Porterfield
a year ago
I’m so thankful for my contract with Russell’s. David came to repair water leak under the sink in my bathroom. He was prompt, polite, knowledgeable and got it done quickly. He also installed a cut off switch so we don’t have to go out to the street to find the one for my condo.He also gave me advice on installation of a new toilet. I will ask for him again. Great service!
Kimberly LeFevre
a year ago
Installers were on time and professional. They were kind to our dog. They installed the new system and then showed me how to use the new thermostat.
Thomas Maurin
4 years ago
Andrew T installed a new heat pump and propane furnace for me today. He and his team worked a long day in my hot attic to restore much needed AC to our home. They made sure to review everything they were planning on doing and worked with me to make sure wiring was run exactly as I wanted it even though it may not have been the easiest thing for them to do. They were thorough in everything they did and went above and beyond including reworking some of the ducting to make sure the system would work efficiently as possible. I highly recommend Russell's Heating and Cooling.
Zachary did an outstanding job and was ver courteous and professional.
Andrew & David Tucker exhibited a thorough knowledge of the equipment and the installation process. They are both hard workers and provided exceptional service. I am very pleased that they were the technicians sent out to replace my HVAC unit. On the installation process I give them 5 stars. However 2 years and 2 months later my Lennox compressor bit the dust. I had a 10 year warranty on the parts but only a 1 year warranty on labor. It cost me just under a thousand dollars to get it replaced by Russell's. You would think after paying $10,000 for a whole new HVAC unit that they would have covered it. Then the billing process was a nightmare somehow I wound up with 2 account #'s My account was current and paid up to date but I kept receiving past due letters and emails. I sent corresponding emails back along with many phone calls. The problem is still ongoing......
Robert Madson
4 years ago
Installers Chance and his partner did an excellent job installing our new York LX series gas/electric package. Works perfectly. Very professional technicians. Thanks Russell’s!
Janice Morello
5 years ago
I am very pleased with the work done for me today. The technicians arrived on time and worked diligently in the heat for five hours to replace my AC unit. Markece and Charles were knowledgeable about their jobs and were very polite. After the installation was completed, they cleaned up the work areas asked me if I had any questions or concerns. If I need future work done, I would request Markece Deadwyler and Charles to do the work. They are both very nice young men.
Mary Kate Andris
4 years ago
We have a service contract with Russell’s and we couldn’t be more pleased with their friendliness, service, and timeliness when arriving for a call. Harrison B. was pleasant, personable and thorough. Thank you Russell’s!
William McCarthy
a month ago
We are on an annual maintenance contract with Russell's. Last week our A/C maint. was completed - during the out-brief, the Technician took the time to answer questions and make suggestions to help save energy and dollars. SO, pleased we chose Russell's!!
Nakia Johnson
4 years ago
Very efficient & does excellent work
Excellent customer service and response time. They were very professional, friendly and knowledgeable. I would Highly Recommend!
Grant Eichelberger
6 years ago
Steve was very professional and dedicated. He encountered many major electrical and safety issues from a previous HVAC company's installation. He had the materials equipment and the know how to complete the installation in a very timely manner.
Susan Stentiford
5 years ago
Always pleased with the service and professionalism of this company. Also, we very much appreciate the technician, Roderick, whom we have had for service and repairs. He is extremely competent and thorough and very polite. It is a pleasure doing business with Russells.
Christopher Stewart
3 years ago
Extremely poor customer service! After receiving a phone call for an appointment on one day I received another phone call an hour later stating that something must have went wrong with their scheduling software and they wouldn’t be able to get me until two days later. Since my ac was busted and I was upset I wanted to speak to a supervisor. Yep you quested it no luck their. I then called to speak with the owner and yet again no luck.Their same day promotion is a joke, if they can’t get you in they will not call you back! Lies all lies.I warned you Russell’s I promised to leave a negative review for your poor professionalism. Shame shame shame.......
I was very pleased with the service I received from Russell's, first time using them. I have used various companies in the past, can honestly say that Russell's impressed me so much that I signed up for their maintenance plan. Everyone was very responsive from the phone representative to the technician, top notch company!
Patrick Lowrey
5 years ago
Chad Tisdale both did my quote and later that week completed the job. In both cases he was very pleasant to deal with. Professional and friendly. He completed the work in a timely manner and left no mess behiind after he left. If this is indicative of the level of people Russell's H&C hires regularly; then both their employees, and the company, will continue to have great success.
Roderick did an excellent job getting our A/C system ready for summer. He was on time, and we even knew his location and how far away he was! He answered all of our questions, while doing a thorough job. He gave excellent customer service! Thank you, Roderick!
Melanie Flaherty
2 years ago
Outrageous labor cost for repair when part was supposedly under warranty. Paid because AC was down and it was extremely hot. Next time I’ll just call another company.
Stephen Michal
a year ago
all workers who work at my house worked hard never complained very professional. great asset to russels air
Chris Youngblood
a year ago
Russell's replaced our entire system and did a fantastic job. They were very kind, professional, and worked fast. They even provided temp AC units to help keep us cool until the new system was installed. Our house is now cooler than ever. I am very happy with everything.
Carissa Parrish
4 years ago
Markece and Mike were very professional. They took time to prepare the area with drop cloths and plastic prior to beginning the installation as well as wearing booties into the house. Besides the noise of them moving around in the attic and equipment noises, they were very quite while working, which I very much appreciated because I had an infant napping throughout the day.It was a fast installation only taking one day.Great job all around!
I had a great experience with Chad T. He was very professional and explained everything that was going on with our unit. I look forward to having him as our technician for any needs in the future!
Andrew and his helper Tyler showed up precisely on time as promised and provided amazing work and communication throughout our new HVAC system install. Couldn't have asked for more professionalism or hard work. Tyler, even though apparently new, worked on installing outside and was done ahead of schedule as was Andrew on the inside install. Can't provide any more praise! Will recommend to anyone in the future!!
Michelle Alexander
4 years ago
Andrew did an amazing job on our replacement system in the amount of time he told me it would be done because he called in Harrison, Jeramie and Stephen to assist him. They worked as a great team and got the job done in one day! It was a difficult installation in our small attic space and without this great team it would not have been done in one day. Thank you again!!!
Mike Meppelink
2 years ago
Needed a complete HVAC system replaced. Russell's was the 5th estimate we received. They weren't the cheapest, which I don't think someone wants for an HVAC, but they did offer several brands of systems at different price points. They listened to what issues we were experiencing with our old system and made sure to address those with our new system. The installers arrived on time and worked the entire time...almost 10 hours straight to ensure our system was installed in one day and we had heat that evening. Great experience so far and would highly recommend
As always I had a great experience with the company. Satisfied with the repair.
Russ’s did a phenominal job as always. Jason and his team are professionals and ensured all their work is second to none. I would recommend this service to anyone!
Roderick Mowatt is the best, kept me updated on the way, told me the problems,and solutions, fixed everything fast, I definitely would recommend him to anyone. Request Roderick Mowatt, very nice and respectful..
I called when they opened this morning to repair my AC unit, and 2 hours later Rocco was here diagnosing my problem. He was professional, friendly, and had my unit repaired and tested in about 30 minutes.
I had the HVAC replaced on August 18, 2021, at my rental property in Suffolk, VA.While there were some issues with the installation, Russell's Heating acted quickly to rectify the problems and the unit has been working flawlessly.I highly recommend their services.
Great service and worked fast! Made sure I knew what was going on and outstanding performance!
Mr. Harrison Boone has a superb service attitude, positive guy, great work, quick assessment and remedy for the HVAC and advice for way ahead with the system and ways Russell's can help take care of everything. Highly recommend him for everyone's HVAC needs.
I purchased a new Lennox system for my office in 2011 with annual maintanence. It has been a lemon! When it is working it works well but it appears that the same part has failed four out of the five years. This part failing resulted in electrical bills that doubled for that time frame and causing the condenser of the new unit having to be replaced. Reviewing the service records I have recently requested twice to have someone in management contact me with no result. I delayed paying the last repair statement and astonishingly received a courtesy email reminding that it was past due. I responded stating that I would send payment when contacted by management to discuss the defective unit. Amazingly I was contacted promptly but resulted in phone tag for over 3 weeks with no connection. I paid the bill and surprise they have stopped trying to call to correct my concerns. So I have written this reviewA few hours after I placed the above review the owner emailed and called to discuss the complaint. I was unable to take his call but he left his personal number and said to call at anytime. He apologized for my aggrevations, assured me that my experience is not typical for the company, corrected the issue and stated if the system develops any future issues to contact him directly by his personal email or phone call.
Heidi Dos Santos
5 months ago
I contacted Russells for a plumbing issue and they were very responsive and were able to fit us in within a matter of a couple hours. They fixed the problem and stopped the leak. We were very pleased with the results.
Cullen has solved more than one of our heating & air conditioning issues that others were unable to resolve. Cullen is a credit to his profession. His attention to detail and knowledge of the job is the best I have seen. When presented with an issue he works tirelessly until the job is complete and/or the problem is corrected. I will continue to request Cullen to care for our HVAC systems. Thank you very much Cullen for the expert HVAC service you provide.
If I could give them a zero rating I would. I've been without A/C since Friday May 24th, it's now Monday the 28th. My unit is 5 years old, still under warranty and was serviced in February. I have breathing difficulties and can't be without A/C for very long. Regardless they can't get anyone here to look at it until Tuesday evening. I was told they don't have enough technicians and they're closed today because of the holiday. Most HVAC companies are on call 24/7, not them. Don't call this company, they don't care about their customers or their customers health.Update: 5/31/2018.Technician arrived on Tuesday, took him 5 minutes to find the problem. A/C still not working. No one has any information on the part needed, not sure if they have it or it has to be ordered. After me calling them several times I know nothing. They'll call me, but don't. Day 7 of no A/C.Update: 6/2/2018.I finally have a working A/C unit again. It only took 9 days. The tech never came in the house to make sure cold air was coming out of the vents. That was the problem, no air coming out of the vents.
Used Russell's for an entire house re-plumb, as well as the installation of a stand by generator. Both were performed professionally, timely, and on target. Each step was explained.
Kathleen Ujlaki
7 years ago
Rocco was here in great time and had the problem diagnosed quickly. He quickly installed my thermostat and I had heat again! It was wonderful.
Michele Smith
3 months ago
The team of Shawn, Nick, Andrew & Tia that performed my installation for heat pump system and duct work were outstanding. They were courteous, efficient, and knowledgeable about the project. I highly recommend this business.
Jeramie is a very professional Installation Mechanic. He was very polite and answered all of my questions. It was nice having him and his partner installing my Heating and A/C. Thanks for taking your time and doing a good job.
Over the past 30 years I've used several HVAC companies to service my Heat Pump and AC. I always observer when maintenance is being performed. Russell's Heating and Cooling always does the most thorough maintenance of any company I've used. Mike M was my service tech yesterday, and he did an outstanding job. He told me what he was doing during each of his maintenance checks and provided me some tips. Thanks.
Never again. 2 summers in a row and my central air conditioner is still leaking into my bathroom. The customer service is poor and the manager has still yet to call me after asking more times than I can count. I've had these guys come and repair the unit 6 times and every time it's been the last technicians fault. I guess the jokes on me. Still waiting on a call from that manager so I can get my new unit. If I can recommend anything it's that you never call them for service . Maybe a bad public review will be what it takes to get a response from someone who can actually help me from this company.
I want to commend Chad Tisdale, HVAC Tech for Russell's Heating and Cooling. I have a dual zoned heat/AV system. I placed a trouble call that very little air was coming from the upstairs vents compared to the flow of AC in the downstairs vents. The first tech pushed a wire and the air started flowing out better. So we assumed a wire was just loose. The next month when I turned on the AC again upstairs, the air flow was minimal again. I placed another call and the 2nd tech tested power to the main board--no problem. Unfortunately, he couldn't reach the damper due to the tight space, so they sent a third tech another day. The 3rd tech, Chad Tisdale, was able to reach the damper and adjusted the weight. He also noticed that a lot of air was leaking from the unit and made some corrections, but advised that the install team needed to come out to patch additional leaks. I really appreciate Chad being thorough and spending the time to try and isolate the problem. More air is now coming out of the upstairs vents! Looking forward to the install team completing the patching so the duct work is working properly!
Keith was an excellent and methodical repair mechanic. Highly organized and proficient with high-level communication skills. Would recommend Russell's to anyone!
PHOEBE HITSON
3 years ago
I filed a complaint against Russell's with the Better Business Bureau. The BBB has not received a response from Russell's regarding my complaint despite the BBB reaching out to them at least twice since the complaint was filed (early January of this year). This is BAD, folks; very, very bad, especially since Russell's is a BBB accredited business! As a BBB accredited business, they made a commitment to respond to BBB complaints. The carelessness of this company is disturbing. If you're interested in why I decided to file a complaint, keep reading...In April of last year, Russell's replaced my crawl space ductwork. On the first day of the job, they used my personal drop cloths, which I strategically placed on my newly refinished stairs to avoid accidental damage, to line their walking paths to and from outside. Shortly after the installation, I noticed my furnace room (where access to the crawl space is located) and kitchen were covered in a thick layer of brown dust and soot from my crawl space (despite the white glove service promised in the contract). I promptly called the office and requested that they take care of it. I was told that they would relay the information to the appropriate person and that I would receive a phone call back. I never received a call back despite calling again to follow up. Weeks later, my downstairs AC, which was installed by Stokley's, shut off. Since it is covered under warranty, I called them. As we approached the air handler, we both noticed a strap on the floor - this strap was previously fastened to the air handler drain to keep it level so it wouldn't clog. Russell's manipulated the air handler to install the new duct work, and failed to refasten the strap to the drain before they finished. The drain clogged, causing an emergency shut off of my AC. I was charged by Stokley's for the service call. I emailed a picture of the bill to Russell's, requesting that they reimburse me. They told me they couldn't read the bill and therefore wouldn't reimburse me. In August, I noticed that the new duct work leading to my downstairs bathroom was leaking, blowing cold air into my furnace room, and causing condensation on my furnace room ceiling. I contacted the office and it took weeks of multiple redos and technicians to solve the issue.These issues are annoyances at best; issues that I would not file a BBB complaint over, but feel the need to include here in an effort to illustrate my entire experience with this company. The primary issue, which prompted me to file the BBB complaint, concerns Russell's failure to honor our contract, which promised mostly metal ductwork in my crawl space. Their failure to honor our contract only became apparent when I hired Stokes Environmental Associates for a different issue - to diagnose a musty smell in my home (the main reason why I wanted mostly metal ductwork in the damp crawlspace). Stokes' industrial hygienist took photographs of the crawlspace, noting no metal ductwork under the house; in fact, it's all flexible duct work and laying on the ground despite multiple Russell's technicians assuring me that it was hanging from the floor joists. The photographs also detail issues with the workmanship. I have contacted Russell's about my concerns several times and provided them with photographs.Bottom line - Russell's agreed to hang the ductwork to the floor joists and fix the workmanship issues free of charge, but refused to install metal ductwork free of charge under the house, insisting that they honored the contract by installing metal ductwork in the furnace room. The contract states the following: New sheet metal insulated trunk with foil flex supply and return lines (some trunk connections may be flexible) and lists the location as the crawl space.Stay away - far, far away from this deceitful and dishonorable company.
Rodney arrived on time, promptly identified the problem, located and got the repair parts, and had our AC running same day. Having seen Rodney in earlier visits he remains very professional, personable, courteous and pleasant even when under difficult circumstances. A+
I recently used this company for a new AC unit, that was a HUGE MISTAKE. They put in the wrong thermostat and never showed up to replace it as they promised. They broke the stairs to my attic and did not have the common courtesy to tell me about it. Not till my wife FELL from the stairs did I realize it was broken. Still broken weeks later and still have the wrong thermostat. Don’t make my MISTAKE. DO NOT use this company!!
I had the best answer to what was going on with my system and and now help with fixing my system
Dustin Wilson and Eric showed up on time and completed our A/C replacement. They were both very knowledgeable and answered all my questions. I would gladly recommend this team and Russell's to my friends and family. Great Job!!
Added air scrubber to system and sealed duckwork
Andrew did an terrific job at my house. He and his associate were here on time and immediately stated to work. Left everything clean and explained all details. Thanks Andrew.
Liz Hazelmyer
11 months ago
Our one and only toilet was plugged. We tried a plunger and a snake to no avail. The plumber had an ETA of 90 minutes. He arrived much earlier. Before we called this company, we had gotten a quote from another company for almost double what we were charged by this company. I definitely would recommend this company.
Quinton McDonald
3 months ago
Let me tell you. These guys are super awesome. I'm so happy that I were referred to them. The crew did a stand-up job. I highly recommend this company when it comes to your hvac system.
I am delighted that Russell's does plumbing. Jason provided excellent service. He was experienced and was able to identify our problem within 10 minutes. Using a camera he was able to find the problem within the pipe and started to work to fix it. Since it involved venting in one of our bathrooms he had to go up on the roof. When a thunderstorm started he tried to finish but the weather prevented it. He returned and fixed the problem within a week and was considerate of our schedule. We recieved calls to keep us aware of his arrival time which enabled us to plan our day effectively. The repairs have solved our problem completely. We will definitely use Russell's the next time we need plumbing help.
Marie Crowley
8 months ago
I have had several interactions with this company & all of them have been positive. The techs are all pleasant, knowledgeable & even go above & beyond. I highly recommend them & will use them again.
Technician quickly identified the problem and was able to repair immediately. He showed me the issue and the repair upon completion.
Wendy Dennis
7 months ago
Not happy!! This happened Monday 2/13/23…. The Technician came through the ceiling. It’s 2/16/23 and no one has come by to assess the damages… we called and emailed and we’re told we should hear from contractor. Still haven’t heard a peep. Super POOR customer service.
Excellent/professional installers. Decent prices and good warranties on equipment.
nikolaus greene
2 years ago
I had been using Russell's and hadn't had an issue in the past. My blower motor went out on my Ac unit and I had no air. They told me they couldn't get out for 5 days. I called them back and requested an earlier date, stating that my young child would be at my house which was currently 92. They stated they'd be there the next day. The technician told me the part by itself would cost 1,400. I told them the part at max was 600. He told me It was much more expensive. He then told me for 1,400 he would add in the labor. I told them I would look elsewhere. I bought the part for 519 and fixed it myself. I've never worked on ac before and after watching a YouTube video it took me 25 minutes. So basically Russell's tried to charge me 1000 an hr in labor. I will not be using them in the future
Excellent company. They installed a complete Ruud heat pump system in my house today. The workers were very professional and the system works great. I will be using Russell's for HVAC, plumbing, and electrical work in the future. I am really impressed with their customer service.
We have used Russell's for our home HVAC, whole home water filter, and mini split for our FROG. Always professional, on time, and quality work. 100% recommend.
Stephanie Robbins
a year ago
A month ago, I purchased a new HVAC and duct work totaling over $20k. Two days after it was installed, the system stopped working. Since then we have had numerous technicians come out to try to fix. At first, it was a breaker then it was a fuse in the air handler. It took me almost three weeks to finally speak to someone in management to help escalate the issue, but unfortunately its still a he said, she said issue with no resolution. I am afraid my new system will now have long term issues.
Vaughan Privett
6 years ago
Recently, Jacob perform service at my condo 4303 OneFord Place, Chesapeake. The call resulted from an inspection report as I’m selling the unit and have had Russell’s service since inception from previous company no longer in business. I instructed him to review the equipment for evaluation and fix one minor repair item on air handler. I was interested in condition and life span. After evaluation he suggested replacing the contacts and suggested, to extend life, to install surge protection on compressor and air-handler. I asked him to send me a summary and opinion so I could forward to seller for documentation.Jacob was pleasant, professional, and steady with his work. I appreciated his suggestions, attitude, and report. Of course, I spent more then wanted, but I am a person that takes pride in keeping equipment in good shape at all times. I didn’t think the surge protectors were necessary, cost?, but I trusted his judgement and was completely satisfied. All service personal should have teck skills but a relationship, positive attitude, professional manner go a long way. By the way, dressed neat, shirt tail in, clean truck (outside) I also noticed.I will be sure to forward Russell’s file to new owner.Thank you for services,H Vaughan Privett
Just finished seasonal checkup. Very polite and professional. The serviceman Isaiah called early to tell us approximately what time he would arrive. Service performed, HVAC running great. Thank you!First time using Russell’s. Great experience. On time, polite and they take photos of inside the HVAC unit and explain what they’re doing. I signed up for a twice a year maintenance on tract. Well worth the money! Thank you Russel’s!
Omoruyi Marcus Uwaifo
7 months ago
Quick reponse, professionalism and excellent Services.
Rocco was on time, serviced and repaired our heat/cooling system efficiently and advised of recommended maintenance service to extend the service life of our system. As always Russell's technician are professional and courteous! Russell's installed our systems and have always keep them well maintained.
Great workmanship and professionalism. Installed tankless Hot water system and HVAC in a timely manner and walked us through how to use it. Best part of the project was how clean they left the area upon completion! Excellent work.
There was a lot of water under my kitchen sink. Alex was there within an hour and when he wasn't sure the problem was the sprayer he suggested waiting to see if there was more leakage over the weekend. He did not push making a costly repair right then and seems to have saved me the cost of such a repair. He was thorough and courteous. I would definitely call Russell's again should the need arise.
Service was done professionally and on an acceptable timeframe. The technicians were knowledgeable, helpful and friendly.
david livingston
10 months ago
Responded quickly to send a technician to look at my hot water heater. Technician was professional and was able to give me my options right away.
They replaced my hot water heater in my home. They were very professional, honest and respectful. I will hire them again in the future.
Jenny Headlee
3 years ago
Friendly guy, prompt service, and explained everything well. I love that Russell's sends a picture and brief bio of the technician before they come to your house. It's comforting to know you're letting the right person inside!
Andrew & David were great. They did a great install of my York HVAC system. They answered all my questions without hesitation. David was working really hard with Andrew. They had a great working rapour. I will definitely recommend team Andrew & David, Russell’s Heating and Cooling to family and friends.June 22, 2018Roberto A. is the man.. he has been so helpful in answering questions we had about our new install. We would email or text and he would respond with in minutes. The company will make everything right, whatever it takes. Jake from Q&A was very helpful with my questions. I’m very happy now with our HVAC system.
Always a great experience with Russell's. The team is always professional and very friendly. It's not often you see a company clean up behind themselves as they go! They take all necessary measures to inconvenience the customer as least as possible!
Alex and Grant were very professional, provided different routes I can take to fix my problem and provided me lots of education on my current setup. This will be the first company I call for any future calls!
Angelo M. Brace
3 years ago
No show no call after I called on 22 Aug 2020 at 7:04am, receptionist said they get to us that morning.
Jan Magnuson
10 months ago
Very knowledgeable and pleasant technician. He gave me options for my fix and finished the service in one day. I feel very confident about the work he did. Will continue to use for various projects at my home.
Dave came to my home on time, very pleasant , profession, and welcoming. He was placing the shoe covers but I told him there was no need because my previous tenants didn't clean the carpet. I love the company respects your house because previous companies that came into my home did not bother to wear the show covers. Dave checked my A.C. unit , completed maintenance, and informed me about their warranty policy 194.00 and I got a waiver for the initial visit! Can you say wowwwww! I will ask for Dave the next time he comes to do an updated check! Dave needs a free vacation to Hawaii through his company . His professionalism exceeded my expectations and anyone who wants immaculate service, ask for Dave when you call the office! Thanks Russell's!Dave came back today June 20, 2017 to complete my follow up. I was excited he was coming back necasue Dave is awesome! Dave checked my heating and cooling system . Dave informed me I needed an A.C. pan to prevent leakage because the builders did not complete the job very well . Dave's expertise is valuable to me as a consumer and I appreciate his guidance. Dave provided me with the estimate and I will make sure I ask for Dave when I call the office to schedule the appointment. Once again Dave was on time, pleasant, and professional! Thanks Dave, you are my favorite!
HVAC tech let me know approximately when he'd be here which helps contain furry friends and/or kids. The tech let me know what he found as he was reviewing our gas furnace and gave good recommendations on what to look out for as well as honest recommendations for fixes. The maintenance plan is affordable and a good value.
Rebekah Perry
6 years ago
I am thoroughly disgusted with the lack of professionalism exhibited by this company. This is without a doubt one of the sh*ttiest companies I have ever had dealings with. Our air conditioning went out on Friday and we called right away. This girl tells us they can't get here til Tuesday. Then she says that someone will be here between 8 and 12. Are you kidding me? That's a 4 hour time span! That is half of your average work day and we just have to sit around waiting for whenever someone decides to show up. That in itself is crappy enough. Schedule an appointment and keep it. It's not hard to say we will send someone at 11 am. Tuesday gets here and 12 pm has come and gone.....its 2:30 and still no one has showed up and no one has called. Its 90 flipping degrees outside and we have put out entire day on hold waiting for someone to show up. So finally we call them. She tells us oh someone will be there between 2 & 6. ARE YOU KIDDING ME?!! That is our entire day wasted waiting around in 90 degree heat for someone to decide they want to come do their damn job. It will be a cold day in hell before I call this company again for anything. People have lives. I have literally never been so disgusted with a company. And seriously this is the most unprofessional thing I have ever seen. They didn't even call us.
Michael, Brandon, Tadd, and Isaiah installed two new HVAC systems in our house to replace the existing systems that were more than 20 years old and poorly installed. They were on time, professional, and stayed late to ensure the job was completed the same day.
I called Russell's to ask what the company was going to do to make my repairs.The receptionist had to check with dispatch to see what was going to happen, she informed me that it would be two to three months before they could get the repair parts needed.I certainly could not go two to three months without AC in this 93/95 degree temp.Plus by the time the repair part arrived it would be winter and I cannot Not have heating in the winter.I asked if there was something they could do to get me cool until the parts came in, again she had to contact someone else to get the answer.The answer the receptionist provided was No! there was nothing they could do.I asked if there was someone I could talk to, to try and get the repairs expedited.She said she could give the customer service rep my number and that person would contact me.I waited a day in the sweltering heat, no return call.I called again and spoke to a different receptionist, same thing, sweltering heat, no return call.This went on for a couple days speaking with at least two receptionists. with no one contacting me after numerous attempts to speak with someone in person that could make a command decision.Before I go any further I would like to say that the tech's that came to my house, and the receptionist that spoke with me, were all very polite and professional.I have no problem with their performance.What I have a problem with is the fact that in seven years of owning a Lennox system I had more problems with it than I had with my old system that was well pushing 20 years old, but more so, I really have a problem with Russell's very VERY POOR customer service.Being in industry myself I understand there are times when quality assurance just doesn’t catch everything and a bad unit will slip through the cracks, I get it.What I don't get, and will not accept, is bad service that I have paid for.Because of the really BAD service I wanted to inform you, the OEM, that because of the bad service received by one of your suppliers, you have lost a customer for life.I have since contracted with a new supplier, one that showed up the same day he was called, and when he arrived at my door on Fri. he arrived with four window units to put in my house to provide cooling until today (Mon) when he could have a new unit installed.I would NOT recommend you reconsider doing business with Russell's as a supplier because their customer service is 0 out of 5!
Edward Etheridge
3 years ago
Technician arrived On time. He was very polite and friendly. He was very informative, thorough and knowledgeable.
Annette Griffith
4 years ago
I recommend Russell's Heating and Cooling. My air conditioner quit & I needed someone trustworthy to fix it. After extensive research, I chose Russell's. Before the job began, the representative explained what my options were. The rep didn't talk down to me. He explained everything & was very patient. He also took the time to talk to my husband over the phone to explain what he told me so that my husband was informed, too. That is the kind of customer service that isn't normal with all companies
Shaun M. Mason
3 years ago
Jason came out before the 4th of July weekend and said he would be back on the 6th of July to get started. He came back on the 6th and 7th as promised. He completed the job on the 13th and worked until at least 11 to complete the work.
Fantastic customer service and awesome work. I highly recommend Russell's!!!
We have spent the last 3 days dealing with no AC and dealing another HVAC company through our home warranty company. They were useless! Telling us it would be another 4-7 days until they got the work order approved and part installed. I called Russell's because they had done some work for us last September. I spoke with Shawna and she was amazing! Got a tech out to my house in 30 mins. Jacob K. showed up and I told him what the other company had said. He checked and told me they were wrong and a connection was just loose. My system was fixed quickly and house was cooling before he even left. Thank you again Shawna and Jacob!
Recently had a complete replacement of my HVAC system. Chose Russell’s because we had used them before and they were the only ones that could do the job within the next couple of days. All others were further out. Not sure of the names of the technicians that came but they were wonderful. Worked for over 12 hours in 98 degree temperature. Way hotter in the attic. They were courteous and was sure to answer all my questions. Brad the sales guy was awesome as well. Most likely paid a little more for my system than my research showed of other companies, but it was well worth the satisfaction.
Dawn Jenkins
2 months ago
Charles is awesome! Resolved our problem in less than 10 mins. I am happy Russell sends the same service person you've previously dealt with.
Rob was knowledgeable and courteous and took care of my system like a pro that I would expect from Russell's!
Donna Cirone
7 months ago
We have used Russell's for several years. We are always pleased with their service. Our technician, Isaiah was wonderful. He was very knowledgeable, friendly, and checked both our furnace (gas) and our air conditioner unit. He explained everything very well. If anyone is looking for an honest company that has been around and is reputable, Russell's is the one you should call. You will not be disappointed.
Water heater in attic busted, called them because the site claimed same day service. We called to be told they had to schedule someone to come out to look at it the next day and then they could schedule the replacement. Meanwhile I guess we are just supposed to let water pour from our attic for days..NOT called another company, friendly and on the way to FIX the problem now.
Romualdo Colón-Adorno
2 years ago
Friendly and professional staff. Usually my go to for any service needs.
Bonnie Dooley
3 years ago
They provide the cutting edge service we all want with top notch employees. It was a great experience as it has been for me for many years with heating and air. This was my first plumbing experience.
Had a problem with my AC and heating and I called up and told him the problem and they sent out electrician his name is Chris the electrician and he was so courteous and knew exactly what to do and how to fix it and saved us money and only gave us a $35 service fee because we thought buss fuse had blown when in fact it was just loose God bless Chris the electrician his family and God bless Russell heating and air conditioning we really appreciate everything that you've done for us . Such a reliable company and a good company and great service
First of all, the company accommodated my request to come when it was most convenient to MY schedule. They also updated me as to when the tech would be there so I wouldn't be waiting. From the moment Jacob arrived he was professional and extremely detailed. He laid out what he was going to inspect and said I was more than welcome to watch as he inspected and tested both AC systems. He described the condition of both units in detail and happily answered any questions I had. I've owned a number of homes form Virginia, to Texas to California and these guys, and in particular Jacob K., seem to be the most honest and genuine folks I've come across. I highly recommend Russell's id you need heating or cooling work done.
I would first like to thank our service technician Justin for being very polite and respectful. He solved the problem with in minutes of being here. I bought a whole new HVAC system from them. If anything else should go wrong (cross fingers) Russell's Heating and Cooling will be the first to call.
Russell’s provided a quality product and service at a fair price. Technicians showed up when promised, were respectful and industrious, and kept their work area clean.We had our entire HVAC system replaced, including ductwork. Russell’s representative presented several quality options, and discussed the benefits of each (e.g. price vs performance). At no time were we pressured to make a decision.The new system is performing marvelously. The warranty is great. We couldn’t be more pleased.
Robert Calder
4 years ago
I appreciate the professional service and advice given. Justin was punctual and polite. A Company is known by their employees! Great Job!
Randal Cooper
8 months ago
Technician was very respectful and knowledgeable. Thermostat is working fine so far!
Absolute zero for a rating. I have been dealing with these people for 4 years, and have had nothing but problems because of employees that lack the knowledge, skill and motivation to appropriately handle the job. I would have to write pages and pages to detail my experience. I purchased a high efficiency HVAC through them and have had to replace the hall ceiling twice due to leaks, repaint, and go without heat (during cold snaps for days-moving us into a hotel). I could go on and on. The reason I stuck w/them for 4 years? In the beginning, I was very tempted to go with their 365 day buy back guarantee but the owner stepped up, listened to my experiences and reimbursed me what I felt was fair at that point. And if you read the fine print of your warranty, it states only russells can maintain the unit, which is the ONLY reason I have stuck it out for so long (the warranty also excludes the components most likely to fail from being covered.) Just sold the house and a big reason for my selling is everything they have put me through. I've sent the owner additional emails in the last 6 months detailing my latest unpleasant experiences with his employees and he doesn't even respond. I believe total compensation would be more than fair at this point, but I haven't asked for ANYTHING, just wanted the owner to know what was going on in the field, but he doesn't seem to care. Absolutely AWFUL and unbelievable experience I've had
Very professional, on time, and did an excellent job on my winter heating service.
Donald Skinner
7 months ago
My hot water heater which also provide heat stopped heating, so I called a company that I had used before. They charged me $129 to come tell me what I had already told them...the hot water heater was not working. Not only that, but I had to keep calling them to see what the plan was and what my options were because they were not calling me as they said they would. My neighbor recommended Russel's to me. I called and told them what I was experiencing with the other company. The young lady who answered the phone was very patient as well as sympathetic as I had now been without hot water and heat for nearly a week during that cold spell in January 2023. She told me that they would come over and do a free estimate. At this point I couldn't go wrong. I was given a time to expect someone and right on time they called to let me know who was coming and that they were on their way. Two very polite and professional gentlemen named Alex and Mark arrived and the first thing they did was put covers on their shoes. That alone impressed me. They came in and went straight to work. I tagged along and asked questions which they didn't mind at all. They tried to get it back working to no avail and right then and there they gave me a rough estimate and what to expect from each. They then went back out to their truck, wrote up an estimate and came back to present it to me. I was given two options, and both were explained to me thoroughly. I chose a new install.I was told that they would have it installed by the next day so that I would be up and running for the weekend. And that's exactly what they did. The next day just like they said I received a call from Cody who told me that he would be my installer and that he was on his way. Another gentleman named Elijah soon joined him. The job was completed without a flaw and my system is now working better than before. Cody recommended a temperature of 125 I told him the other water heater was set at 140 for heating purposes. He went on to explain that he could not set it that high for safety reason and to try it at 125 which is what he recommended. I did and 125 was more than enough to provide adequate heat. I would Highly recommend Russel's and they will be my service technicians until they show Me, they no longer want my business.
William Treadwell
6 years ago
Eric was very professional and helpful in determining the current status of our heating system (geothermal heat pump). His knowledge and assessment will be greatly appreciated in making a decision to proceed.
Marner Harris
4 years ago
Roderick Mowatt visited our home on 6/14/19 and provided excellent service. He was well trained and qualified in the heating and cooling professional which enabled him to quickly detect the problem and repair the unit without wasting time and effort. In the future, we will use Russell's Heating & Cooling and definitely request Roderick Mowatt to be our service technician.
Eric came for my annual service call and was extremely efficient/professional. He also was my Technician last Fall and I am extremely pleased not only with his work, but also to his attention to detail and explanations of what was done/needed/and recommendations. I continue to be extremely pleased with Russell's Heating and Cooling services!
Brandon came out Monday afternoon (11/8/21) and showed me the worn inducer motor in my Goodman gas pack outside — which was over 10 years old. He helped me understand how important this motor was, how it waa needed — and how it had to be replaced.That was the reason my HVAC system was not blowing out heat.Brandon was honest and upfront with the pricing and offered options on where to go from there.After I agreed to have him replace the inducer motor, he followed up the very next morning (today) and successfully replaced the motor and stuck to the price he originally quoted — and never tried to deceive or upsell.He even made sure I received the receipt & warranty via email, and he had me double check the heat inside to make sure everything was to my satisfaction.Very pleasant, very easy to talk to, very respectful, very professional and very good service.First time I’ve ever had HVAC service that quick and that excellent.Russell’s lived up to the Macrini ad on 96.5 FM Fox Sports Radio. To be honest, that’s how I found out about their services.A+ to BrandonA+ to Russell’s Heating & Cooling
From the very beginning when Alex Brooks visited us and gave us an estimate on our gas water heater replacement, we were very happy to do business with Russell's. Even with our first phone call to Russell's, the receptionist was quite pleasant, helpful and very efficient.The next day when the water heater was actually installed, Toby and his assistant were quite pleasant, fast, efficient, and neat in the work that they did.Very pleased with Russell's Heating and Air Conditioning and will return whenever there is a need!
Courtney Cameron
4 years ago
I highly recommend Russell's Heating and Cooling. From start to finish, this team has delivered the best customer service experience of my life.My 25-year-old AC unit died during one of the hottest weeks of the summer – every day was projected to be above 90 degrees. I called SO many companies – many of whom advertised same day service. Each time, I was told that it would be several days before they could send out a technician.Russell’s website said “service today or it’s free” – but I was still skeptical when I called. The customer service representative I spoke with was incredibly warm, empathetic, and professional (I wish I could remember his name – it was like talking to somebody’s delightful grandpa. I thought I was speaking to the Werther’s Original guy). Sure enough – he could get somebody out between 2-4PM that day. I was elated.Around noon, I received a call from my technician, Rocco. He could come even earlier – great! Here’s the part that amazed me. Shortly before he arrived, the company texted to let me know he was on his way. They included Rocco’s picture, and a short BIOGRAPHY. Not kidding.They detailed how long he’s been working with Russell’s, his customer satisfaction rating, and a list of his interests and hobbies. This was smart, unexpected, and so confidence inspiring. After all, this is a stranger coming in your home – I love that Russell’s does this!Rocco quickly diagnosed my problem, but he willingly spent an eternity answering my millions of questions. He gave me honest recommendations, helped me reduce costs - and he was just an all-around enjoyable guy to talk to. I chose Russell’s to replace both my ancient AC and furnace. Rocco got my unit running again and I only had to wait one day before my new system could be installed. The price was reasonable, and I got 5-year interest free financing. Yes!Fast forward to today, Markece Deadwyler and his brother Michael Deadwyler showed up right on time. They were fantastic! They were so efficient – they got the job done way faster than I expected. Markece and Michael were so knowledgeable – they couldn’t have been more helpful or more patient. They took the time to carefully explain my new system and made sure I understood how to operate it. Worth noting: they also laughed at my corny jokes and tolerated my mean little dogs (ha!). Seriously, they were awesome. I can’t stress enough that Russell’s has phenomenal staff – I don’t know how they find employees who are so competent, but also so nice! It’s like you have to have a great personality to work there.Anyway – all that to say, I’m SO glad I contacted Russell’s. I give them my highest recommendation. Every interaction I’ve had with this company has exceeded my expectations. If something that heats or cools your home dies, CALL THEM.
Did a good job with the A/C system and very professional 👏 thank you so much!
Jennifer Ruelas
7 years ago
Jacob was absolutely terrific! Very professional, courteous, knowledgeable, and patient. He answered every one of my questions and took all the time I needed to fully understand any issues with our units. This is the third company I have called out for heating and cooling and I will definitely be sticking with them. Admittedly they are not the cheapest in town; but they are, by far, the most professional, clean, knowledgeable, and friendly company I have worked with. Absolutely worth every penny. I would highly recommend Russell's and Jacob!
Courteous technician, prompt, patient and walked me through registration, set up with tips on managing the system. I rate him 5 Star.
Michael Strickand
7 years ago
Mike Hale came out for a service call when we got a failure message on our upstairs thermostat. He was courteous and took care of the problem in about 30 minutes.Also, the service rep who scheduled the appt. was very friendly and called back to let us know that Mike was on his way.Thanks for a fine response!
Super disappointed with them as of late. They have installed equipment in my home that their techs don't even know how to service and I have called multiple times just to get a phone # for YORK and no one can give me a phone #. Extremely agitated right now.UPDATEI received a call from Buddy to apologize for the problem and offered a solution to make things right. My satisfaction is restored.
The service technician had to replace the coil and motor. He did a very good job in a short period of time. Very professional and polite.
Excellent service. Very professional and helpful. Rob Wills arrived early and went right to the problem. He finished inside of 30 minutes. Great technician and great representative of Russell's H&C.
So thankful for Russell's Heating and Cooling. Their technicians are always competent, timely and have great customer service. Thanks for going the extra mile to help us.
Wesley Jones
3 months ago
Alex did a fantastic job following up on some previous work that had been done. He corrected the things that were wrong and went beyond that to ensure things that should have been done was completed.
Chad Tisdale is the best heating guy we've ever had! I can't wait to tell my friend and family about him Very down to earth and can easily explain everything ! Will be buying all the warranties and services we need!
John Bourassa
3 years ago
Harrison was the best tech we have had out to our house. He was very polite and also took the time to explain what he was doing step by step.
Five Stars for Technician Chad Tisdale, who completed a routine service check of my home heating and cooling system which was installed by Russell's Heating and Cooling of Chesapeake, VA. Chad knew and applied his training professionally and thoroughly. He inspected the systems, performed preventive maintenance and cleaning, plus he informed me, the homeowner of many useful and valuable details. In addition to being thorough and competent in his work, Chad shared interesting conversation with me. He is a fine young man. Russell's is fortunate to have him as an employee.
Kristopher Marvin
3 years ago
Worst AC company on the face of the planet. I've been dealing with him back and forth for 3 years now with a unit that they installed. It is never worked right since the day it was installed and I have given them so many chances to try and fix it and every time they have either failed or made it even worse. I'm going to have to take them to court to get my money back for the horrible unit that they installed because trying to get ahold of someone that actually works at that company is impossible. And trying to speak with a manager about a proper resolution is also impossible. Stay away from those guys at all costs!
RONALD PERSON
4 years ago
This has been one of the worse companies i had ever had to deal withRecently had a split unit install in my house by this company back in December haven't been able to use it fully yet seven times they have been out to so call fix this unit going on eight times the last three times they sent one person out to look at it then was told that he would send someone out to repair their mistake days go by no call back had to call to see what was going on just blew me off three times this happen i will never use this so called company again and i strongly recommend you don't either
Connie Hannah
3 years ago
HVAC rip off!! Just a little advice, call in a favor from a friend who can do ac work or do it yourself. This morning a tech from Russell’s came out to assess a problem. Bad fan motor on a 3 year old system. Took him 30 min to replace and charge was $496.00 FOR LABOR. Part was covered under warranty. Not labor. Apparently, like auto repair, HVAC services use a third party to calculate labor rates based on their average assessment of time to do the work plus a bunch of other factors that folks aren’t privy to and boom!, here’s your labor price to put this part on. Interestingly after research the fan motor I needed was about 400$. It seems when they don’t make money on a warranty part they pass that cost on to you as “labor” . DIRTY!CHECK YOUR AC SERVICE CO AND MAKE THEM ACCOUNTABLE
Eric G. from Russell's Heating and Cooling performed the six-month check-up on my heating system on 10/19/2016. Like all of Russell's technicians Eric arrived on time and did the work in a very professional and efficient manner. His experience and training were reflected in the manner in which he did the job. Keep up the great work! Thanks.
Darrell Johnson
2 months ago
Roderick was great along with the AC installation team they were all great. I felt really bad for the AC installer, because of the heat. I want to thank Buddy for his assistance on this project.
the personnel servicing my home were timely, professional and energetic. The routine maintenance was carried out in a single 2 hour period. The add-on work was done the next day.
Impact Church Norfolk
5 years ago
Purchased 2 large commercial units from Russels just a few years ago (Lennox Brand) out of warranty (commercial only has a one year warranty) and both need to be replaced already. Never buy (Lennox Commercial unit)
#poorquality
Jennifer Boals
2 years ago
We have been customers of Russell's Heating and Cooling for a few years. Today, we had a maintenance appointment and our technician was Harrison B. He provided exceptional customer service, was very informative and personable, and was thorough in performing the maintenance on our HVAC system. Highly recommend requesting Harrison for service as well as maintenance. Thank you!
We recently called Russell's because our HxThermostat had stopped responding via WiFi. We tried everything, but could not get it to work. Russell's set up the appointment (which included our one-year system check-up), and gave us a two-hour window with a promise the technician would call 20 minutes prior. Right on time, Jacob K arrived (in fact, Russell's sent a Google Maps link prior to Jacob's arrival so we could see exactly where he was!!!) and proceeded to work diligently to correct the problem. He spent a good deal of time on the phone with a tech rep until he was able to diagnose and get the thermostat up and running properly. (Note: The problem was with our iPhone link to the WiFi, not the thermostat itself!!!) He also was thorough and purposeful in his checkup of our HVAC system which was installed last year. Overall, we recommend Russell's highly....from the sales person to the installers to all of the tech reps (especially Jacob!)...everyone is professional, well-trained, and so pleasant to deal with when a problem arises. We're so glad we bought from Russell's!
Had a brand new AC unit installed 8 months ago and its suppose to be energy efficient. When the temperature in the house reaches the temperature that it's set on it doesn't shut off it still keeps running when I turn it up 1 degrees to get it to turn off the temperature on the Thermostat goes up 1 degrees and still runs for a min b4 turning off. So if it's set in 73 and its 73 in the house it stays running. Turn it to 74 then temperature goes to 74. Had people come out to many times and they just can't seem to fix it. They're trying I'll give them that but I guess they just sold us a lemon. Had a guy come out yesterday to put a new board in and he didn't even know how to adjust the settings so he leaves it on default now the system is worse then what it was.
Best HVAC company in Hampton Roads!
Ask for Mike M when you need help at Russell's Heating and Cooling. He has amazing customer service and was just the friendliest person we have met in a while. Took the time to do the work and to educate us. Thanks Mike for the great service. You are why we will come back to Russell's next time.
Please extend our sincere appreciation to the following individuals for their dedication and professionalism while performing a complete replacement of our units (both exterior and return units under our house). Each employee from Russell’s Heating and Cooling have been nothing less than exceptional and have done their jobs to the highest of standards. Thank you so much for being not just a local company for HVAC service, but also, expert knowledge and courtesy in regard to customer satisfaction. The individuals we hope to recognized are:Elliot Scott (Installer)Shawn Cummings (Installer)Berto Autry (Service technician)Mike (Service technician) who wears the small hat…his last name unknown to me.Sincerely,Steve and Debbie Lowry
They were very professional from the sales rep to the technicians. They also were very knowledgeable And courteous. They fixed up a mess of wiring that a previous company had left on the house and made it look so much better. They also installed another return for better airflow and then replaced the old one with a much better looking one and fixed the mess the previous company had left around it and the trim around the attic. My hallway ceiling looks so much nicer ! They went beyond my expectations. I highly recommend this company. My airflow is much stronger now and warmer. Thank you Russell’s for being here and hiring such great employees !!
julie gavin mills
7 years ago
Every time I call for service they are here in no time. Their techs always know what to look for. Would highly recommend them. Mike M. came out today and had my system up and running quickly.
Angela Holliday
6 years ago
Absolutely a fantastic experience all around with Chance, Andrew, and Dillion. Thank you guys for a wonderful job well done!!!Friday a week ago, I determined that it might be necessary to replace my 14 yr old HVAC system. I had had off and on cooling problems for about the past 5 yrs, but had a cousin that was in the business servicing me. With that option not available to me any longer I felt it necessary to seek out an HVAC company. I had just received a coupon in the Valu-Pak mailer from Russell's Heating and Cooling. I had never worked with this company before but I new of their name and they had been in business for a long time around Hampton Roads. I contacted them on Friday and the young lady said they could have a service technician out to me on Saturday between 10am - 2pm. Hence, Chance Thorpe arrived at my home last Saturday. Chance was professional, extremely knowledgeable, kind, and patient. I immediately felt comfortable with Chance. He told me everything he was going to do and what he was looking for, in a manner I would understand. Chance immediately went to work to investigate my problem(s). Chance then sat down with me at my dining room table and showed me pictures of what was going on with the air handler in my attic and the cause of the problems I was experiencing. Chance did not even suggest replacing my system, but he was so detailed in what he found and I knew he was being upfront and honest with me. I asked him if it was your mom, what would you tell her to do? Chance replied, I'd have her replace the system because service would just be repairing a problem that would probably come back because of the age of they current system. I said to him okay, work up a deal for replacing the entire system. I showed Chance my $1200 off coupon for a new system that I had from the Valu-Pak coupons and he immediately went to work to figure out the best deal possible. Chance showed me four scenarios for systems and explained the aspects of the two I narrowed it down to, never pressuring me towards any one package. When I had made my selection, Chance set me up with an install date that fit my work schedule. I was very pleased with my experience that afternoon in making such a large purchase and the package deal Chance prepared for me. Chance Thorpe is an asset to Russell's Heating and Cooling and any customer would be blessed to have him visit your home for services on your existing HVAC system or to discuss purchasing a new system.Yesterday, Andrew T. and his partner Dillon, arrived on time, with a great attitude, and ready to install my new HVAC system. Andrew and Dillon were both professional, extremely knowledgeable about their work, kind and patient. They went immediately to work and worked straight through with no break until they had my new HVAC system installed up and running. As hot as it was, I could not convince them to stop and take a break. Their work ethics are outstanding. Non-skid drop cloths were laid in all of the walk areas as to keep my carpets clean. Andrew and Dillon cleaned up after the job was completed. Russell's Heating and Cooling is very blessed to have this dynamic duo on their install team. Don't hesitate to ask for this duo to do your install on your new HVAC system.
Andrew was prompt, professional, and knowledgeable.
charmaine c Miller
5 years ago
The last two techs just left after finishing a complete HVAC system install in my 3 story, lakeside condo. I'm still in awe. Andrew Tucker, and Stephen, are amazing. I watched these two, along with several others, do the work of an HVAC army in less than two days. From the moment they arrived on property, they worked tirelessly, without breaks, with a smile and a friendly response to my endless questions.I've been in sales & marketing for over 40 years, and I've been a homeowner for nearly as many, and without hesitation I can say that I've never seen, or even heard about, professionals with the kind of work ethic, attention to detail, consideration, enthusiasm and attitude that Andrew and Stephen exhibited while working on a particularly challenging (read difficult,) installation. They spent hours in my 3rd floor attic with outside temps in the 90's and high humidity and never showed anything but friendly, positive demeanors.It would be normal to say that they were like family, but I can't imagine even a family member, under these circumstances, exhibiting the values they brought to my job.Thank you, thank you, thank you Russell's for sending your best (for I don't know how you could have better.)This was one of the largest purchases we've made, in years, and Andrew and Stephen are worth every penny - and more. I haven't addressed the many little details - the red carpet, the booties, the concern for my home, making sure that I understood every step of the process, managing my expectations with underpromising and over delivering. I do not want to dismiss others on the team. I believe I met an Eric, perhaps a Jason/Josh? Each time I saw a new face, they introduced themselves and I learned a personal item about each. Then, this morning, there appeared to be 6 or 7 techs who showed up to help out with placement of my new AC unit by wading through water on a narrow, dangerous shoreline and performing what appeared to be an impossible task. Andrew was my project manager and performed flawlessly. They finished ahead of schedule and were truly a dream team.There's no reason to do business with any other Heating & Cooling company.Sincerely,Charmaine C MillerVirginia Beach, VA8.2.18PS. Our sales consultant, Brad West, couldn't have been more pleasant, thorough or patient. Thank you, Brad, for making it all happen.
Dena Ferguson
4 years ago
Dustin and Kyle were great! We had a lot of work done, they were at our home for forty hours+. Very professional and kept their work site very very clean! They were knowledgeable about HVAC and could answer any questions we had as the job progressed. Thanks Russell's!
Alex was the most professional technician I've ever encountered. His knowledge of HVAC systems and maintenance is remarkable. He spent extra time making sure EVERYTHING was working properly. Courteous, attentive, quality of work is superior....an expert in his field.
I called them to recharge the AC unit, before even hooking up any equipment he told me there was a leak. He said it would cost $300 to do a leak check and $1700-$2500 to fix the leak, anyway the technician recharged the unit completely. It worked fine for the about 5 hours, then the next morning when I turned the A/C on, nothing but hot air. How is that possible?
Thank you Russell's Heating & Cooling for the EXCELLENT SERVICE provided by your delightful employees!Jeramie and Jon (and others, sorry I didn't write down your alls names) showed great consideration for our home while protecting our carpet and being extra careful while moving through our home while maneuvering up and down multiple stairs without scratching the walls with the bulky Heater and Hot Water Tank, thank you!Your alls professionalism, knowledge and patience to explain in great detail all information we had requested was MUCH appreciated!My husband and I would take great pleasure in recommending your company to anyone who needs heating, cooling, or hot water tank service.Best wishes to you all!
Martha Medhurst
3 years ago
Harrison Boone called to let me know they were on their way and even arrived a little early. He and his assistant, David, were very thorough when doing their inspection and periodically stopped to tell me what they were doing and asked if I had any questions about anything. They were extremely courteous while working in my home and talked to me about possible things I might want to consider for the future that would benefit me in my home maintenance concerns. His sincere attitude and ability to listen to my concerns caused me to request that he be the one to come back and do the next scheduled maintenance, which he willingly set up for me.
George Senter
6 years ago
Eric was prompt, courteous, clean, respectful, knowledgable, thorough, and pleasant.
Eric Budowsky
10 months ago
Russels Heating and Cooling are superb! Brandon is extremely knowledgeable and highly trustworthy!
Very detailed and professional
Mary Townsend-Yurchuck
5 years ago
I called Russell's yesterday (Sun) for service, and as always they promptly returned my call. An appointment was set up for Monday between 10am-2pm. Promptly at10am , Rocco Catalano, met with me, and quickly determined all that was needed was a reset . Like all of Russell's Service Technicians, Rocco was polite, knowledgeable, and very professional. He even went beyond what was needed to check on a few more system functions . He patiently explained to me how the system worked and what to do should I have the problem again. I will continue to use Russell's in the future as always.
Dean came out and repaired my mini split. He was on time, professional, and a subject matter expert of his craft. 10/10 recommend.
Alex was straight up and was professional and quick with his job.
Jill Gilliland
7 years ago
Rob Willis of Russell's Heating and Cooling provided excellent service. He was very knowledgeable, helpful, and efficient.
Paul Lazarowski
6 years ago
Andrew was very professional and took the time to explain what was going on and answered my questions. He and Dave installed two furnaces and kept me posted on the progress. He was easily able to relocate my thermostat too. I feel I was treated as a person, not just a customer, and that was very refreshing. The final installation was very neat and looks awesome (as much as a furnace can)!
Birendra Adhikari
a year ago
Paid 160 some dollars for annual maintenance service and its been almost a year a no one have even called to schedule for anything. They are suppose to test heating and AC during winter and summer but nothing. Horrible service and i guess good way to earn money by signing people up for annual service. Would never use this company again.
Ikeyah Liggins
a year ago
The are not reliable. I have taken off from work multiple times and they don’t show up. No call no show. They just want high dollar repairs and do not put maintenance as a priority
craig rhodes
3 months ago
The installation team did an excellent job installing and explaining the new heating/ac system.
I used Russells a bunch of years ago and was happy so I decided to get a quote from them when the mobile home's ac I bought was broken. They came gave me a quote was not the cheapest but I knew did quality work and service. I have Multiple Sclerosis and need to keep cool. They have come back every time O need them to look into why it is not getting cool in the trailer. They care and stand behind their work. I had them even install more air vents and would use them again. All of the men that came so far have been professional and caring.
Brian Virgili
7 years ago
I had a great experience with Russell's Heating and Cooling. I have owned three homes and have had a lot of companies and tradesman in my homes throughout the years. Steve Davison is by far the most superior technician I have ever had work on one of my homes. I had a very complicated duct work system and it had to be completely reworked. Steve did an awesome job! He went above and beyond. He delivered on every aspect of the job. He was very professional. He kept me informed throughout the entire process. He solved every issue we had with our old system. He led his crew very well. They cleaned up after themselves as they worked and at the end of each day (it was a four day job). I had five quotes to replace two complete HVAC systems in my home. Russell's was not the lowest priced(2nd lowest), but their price was very reasonable and I feel with everything they did that wasn't part of the quoted price, that I got a very good deal. They did these things to ensure they got it right. I got the impression that it was part of the company culture to ensure they do what it takes to get it right. I highly recommended Russell's Heating and Cooling and Steve Davison!
Demetry Spiropoulos
11 months ago
Hot water tank replacement. Crew should have checked all bathrooms to see if water was properly working. Master bathroom shower has no pressure, kitchen sink pressure at 60%.
Professional guy (Mike Hale), fixed my problem in a flash. Fast response when I e-mailed him and asked a question about my thermostat the next day, very knowledgeable and honest their customer service was also very helpful to accommodate me for an appointment. Highly recommended..
Karen Federing
5 months ago
A great first experience with Russell's, thanks to Dorrell, the technician who did the work. Informative, helpful, prompt plus he was a delight to chat with about the area (as a recent arrival). We discussed options - what was needed, what was useful in future. I wish every technician was this terrific. A real pleasure to engage with him and a great intro to Russell's (which had been recommended to me by a colleague). I would recommend Russell's to other friends and colleagues without question.
Chad was very polite and professional, we have had him do our yearly tuneups, and will ask for him each time! He's great! We would recommend him to anyone... thanks koltzau's
Very professional. Friendly Alex was efficient knowledgeable and professional. Would use service again. Used for plumbing.
Angeline Vanmeerbeke
3 years ago
I am very pleased with their service, from beginning to end. Did a great job, was pleasant and cleaned up. Grant and David made a good team. Made a call for estimate, and 2 hrs later new water heater was installed. Didn't expect all that, so quickly.
Shane did a great job diagnosing and completing a challenging repair. Very impressed with his determination to get it right. Highly recommend.
It has been worth having a maintenance plan with Russells ever since they installed our HVAC system. When our home's original HVAC gave out, we purchased a better one from Russells. Their installers came out the day after it snowed about 8 inches and worked all day even though it was freezing just so we could have heat again. Over the years, the techs have maintained the system well. We'd like to give a shout out to specifically to Jacob M and Harrison (plus all the other techs whose names we can't remember) for a job well done!
Frederick Dixon, Sr.
7 years ago
Roderick Mowatt fixed my A/C this morning. He was curtious, neat and competent. He quickly solved the problem. It was good doing business with him.
Chad T did a great job at my maintenance check and cleaning. An incredibly professional knowledgable technician who is an asset to Russell's. I trust him and would be more than happy for him to return to my home for any work.
Very good and efficient. Repaired our flower cooler. We are happy to use Russell's for all of our cooling needs.
First let me say there were 3 men that installed my new AC/heating unit plus airduck system. Markece, Cory, & Mike D. They arrived on time, explained everything they were going to do and did it. Two of them were brothers, but the way they displayed teamwork and work together you would have thought they were all brothers. They completed the job in one day, cleaned up behind themselves but left one thing behind, which was a great job!
Justin was very kind, prompt, and did a great job explaining the options. He's a fantastic tech, and I highly recommend him.
Andrew Tucker did a great job! Thanks!
Marissa Daniels
a year ago
We couldn't be happier with their service. They responded quickly and provided excellent work. We now have a cool, comfortable house and we will be using them for more in the future.
Malcolm Copeland
a year ago
When the review asked me about what I liked the most about the business, I could only pick one out of the many things that I liked about the business. It was a great experience and I would definitely use them again. They were very professional, on time, great quality, very responsive and had great value. They are an A+ business and I would prefer them to anyone. I will be calling them back to replace some things. They are the best
Chad was very professional and informative. I'll ask for him for future maintenance needs.
Very professional. I would recommend him to anyone.
Great people. Always knowledgeable, on time and helpful. Would highly recommend
Shannon Harris
4 years ago
My hot water heater went out over the weekend and Russell’s heating and cooling came over the same day to fix it. Alex and Grant were very professional and were ready to handle the job. They removed my water heater from the attic, and installed a tankless heater. Alex and Grant are proficient at their jobs. I highly recommend Russell’s heating and cooling for any repairs!
Jason and David are true pro’s. I had a leaky shower head that I tried to DIY. I also had a plumber from Craigslist take a look as well. The plumber recommended I need a whole new valve and faucet handle. This was wrong and Jason figured out the problem in the first five minutes. He fixed the leak and even improved the water pressure on the adjacent shower head. David also did an excellent job assisting Jason. The prices were extremely reasonable compared to Craigslist pricing.If you have any plumbing issues Jason is the man to call. Thanks again!
Maria Gonzales
2 years ago
They ordered a geothermal unit in December 2014. They started putting the unit in on January 2015. It took them a 2 months to finish the job. They were supposed to put in 2 valves, one old and one new. The old one had a leak, and they came and PATCHED it up instead of fixing it. The ceiling was also patched up from the leak. As of today I still do not have a new valve on my new, geothermal, $12,500.00 unit. They also refused to replace that valve with a new valve.NOTE: A patched job leads to problems
Miguel Ramirez
a year ago
Markece and his team were the ultimate professionals. They did an amazing job pretty quickly.
Thomas Hickenbottom
a year ago
Outstanding. Best I have used in my 31 years in Tidewater area. Professional installation of a complete new A/C and Heating system. Air actually flows throughout the entire house for the first time. Shout out to Brandon who was the primary technician. Very professional and courteous. Answered all questions. Wow, what a service, glad I went with this recommendation from a co worker. Highly recommended.
Heather Fitzgerald
7 months ago
1/24/2023 reviewCullen Fowler is a fantastic technician and always takes time to answer questions and explain processes. Thank you!!Older reviewHi! Russell’s is awesome! I had a shutoff switch that needed replaced and Jason was able to bypass my AC to keep it running while awaiting the repair. Cullen installed my new switch and tested the AC and furnace. All is back to normal. Thank you for such knowledgeable and professional technicians.
Russell' HVAC fixed a problem we were having with our system and continued to work with us repeatedly until they were able to fix the issue. Their technician, Cullen, was professional, friendly and knowledgeable. He worked hard to find the issue and remedy it. We were very pleased with them and would highly recommend them for your HVAC needs.
Galenda Dee Bonham
3 weeks ago
I will never have another HVAC company. Russell's is amazing. Had duel zone units replaced in our home. Corey, the comfort advisor, was wonderful. He is very open and transparent, tells you what you need, and doesn't try to sell you on something that you don't. He was able to get our installation set for the following day for one unit and the next day for the other. Who else can say that within 3 days, you have your quote and full installation done. Great job, Russell's.
We could not be any more pleased with the work that Andrew and Cole did last week! They were both exceptionally talented, kind, and honest. We will definitely turn to Russell's for all our home maintenance and remodeling projects in the future!
Rob came out to look at our heat pump on a holiday weekend. When our warranty company could not find a vendor that would. He diagnose the problem in minutes. The vendors that the warranty company were sending to us had KILLED our heat pump. Thank you Rob for your GREAT SERVICE.Then we went with Russell's to replace our heat pump. Andrew and Tyler came out and did amazing job. Tyler went above and beyond with his service. We will definitely use Russell's again. Thank you for being amazing once again.
Great team and work! Replaced a hvac unit for us and tankless water heater. Thank you.
Carlos Jimenez
2 years ago
It was great, fast service. Out of all the places in the area, they had people readily available to come to our home. Brandon Davis was our technician. He was very polite and courteous, and got to work immediately. He was able to find the issue within what seemed like seconds, and ran a diagnostic of the rest of the system. In and out in less than 20 minutes. Overall a great experience. Thank you so much.
Great service, very knowledgeable about different heating and cooling systems.
Russell's installed a new HVAC system from RUDD at my house a little over 3 years ago. I have a warranty that covers parts and a portion of the labor. A couple of weeks ago I had no air condition. I called Russell's and they sent a knowledgeable technician to my house the next day. The tech discovered a crack metal line and said it was not covered under the warranty. You would think that a metal line would be considered a part. Not too sure I have confidence in my warranty and RUDD.
Amanda Working
a year ago
I have had a great experience with this company. My new system is a few months old now. The sales person spent time measuring my house, windows, and how much sun I get to determine what size system. I was taken through each step of the process. I understood what I needed done and why. While a new system is costly, the 0% financing makes it possible. The guys who installed were fantastic, polite, punctual, took precautions to not dirty the house, explained to me what they were doing and why, and walked me through the new system (dampers and thermostat). I would definitely recommend this company!!!
My AC unit decided to stop working on one of the hottest days of the summer. Or so, it seemed. Contacted Russell's to schedule a technician to come out to look at the problem. Technician arrived on time and immediately went to work assessing the problem with my AC unit. Nothing more than a blown capacitor. Lucky for me the tech had a new capacitor on his truck. Problem fix in under 15 minutes. Technician was professional, courteous, and the heart of a teacher. Thanks Rob.
Terry Calcutt
7 years ago
We had a yearly maintenance checkup today and all went very smoothly. We were able to schedule the checkup on a Saturday morning which fit in perfectly with our schedules.The actual checkup was thorough and professionally conducted by technician, Berto Autry. He was extremely knowledgeable and personable and answered all of our questions. Berto also gave us some tips on running our HVAC more efficiently. All in all, a very pleasant and valuable experience. Thanks Russell's and Berto!
Brandon, showed up ahead of schedule and ready to work. Even though he was being attacked by mosquitoes he was very professional and had our system back up and running quickly. We'll have him come back later in the year for a major upgrade to our 30+ year old system.
Charles C. curry
2 years ago
Knowledgeable, friendly and professional
Karen Santos
4 months ago
The team was timely, professional and pleasant Great work!
Nate was on time and very knowledgeable. He diagnosed the problem very quickly. He even had the part on his truck. The customer service was outstanding!
Betsy Conner
9 months ago
I just had the best experience with Russell's! Every single thing was positive. They did a wonderful job, were on time every day, very pleasant and professional. The technicians were hard workers and wanted to make sure it got done RIGHT (not just done). My only issue is that there is no way for me to give each technician a more personal rating. So, for Markece, Jarrett, and Mike you are way more than 5 Stars in my book! Thank you!
My husband and I called this company for two properties. The first property Robert did a great job. The second property the technician Rocco took off the parts because we were a few dollars short and said that we would bring in the remaining balance in the morning. The HVAC tech undid the parts and left. The customer service was unprofessional. I don't recommend this company for anyone.
William Leonard
3 years ago
I want to thank Jeramie Bottoms. His attention to detail, the time he takes to anwser questions is great. He really took the time to diagnose and repair the problem with my system. His work ethic is fantastic and I will ask for him any time I need the hvac system fixed. Russell's...Do what ever you have to do to keep him!
Lee and Neil redid two bathrooms and they are awesome!
Great service and very nice people !
Buyer beware......I had Russell’s come out for a $75 diagnostic a few months back and the tec never pulled a tool out of his truck he literally looked at my unit without removing a screw and said I needed a defrost control board $800 plus installation or a new unit $7800. I called another company to get an actual diagnostic turns out I was just low on Freon $200 dollars...My wife called the company several times to have the diagnostic fee refunded said they would it never happened.....also I researched the defrost control board after he left and for an original replacement part it was $128.. theirs must have gold in it.....
Craig Schmidt
5 months ago
I paid for a maintenance program that apparently doesn't include actual maintenance. They sent someone, who was basically a pushy salesman, out who told me one of my systems was in bad shape. neglected was his term. Then he gives me a quote for $16000.00 and then leaves without doing any maintenance....
Friendly. . Expensive. Came out did preventative maintenance on my ac that ran great for 14 years and a week later it failed. Hmmmmm
We were driving down 64 west on 14th of May 2019 at 3:05 pm when a Russell's truck driver license plate TM6515 cut across 2 lanes of traffic without even looking and almost hit us. We had to swerve and break to avoid a collision we honked at him to get his attention so he wouldn't hit us and he starts pointing and yelling at us. I'm pretty sure if he wants to change lanes he's the one who has to check if it's safe first. This driver is a terrible representation of your company.
Robert was very helpful and professional.
Robert Brooker
5 years ago
Roberto Autry was the tech that came out to look at our system and help us decide what to do. We elected to purchase and install a system. He was incredibly helpful and knowledgeable.
Doug Connolly
4 years ago
We have the service agreement and still wait 3-4 days for a technician to arrive. Yelp shows this is likely slower than we would have gotten from a company we did NOt have an agreement with. Technician pleasant but to o obviously thrilled to tell me unit was a loss. Bought unit from Russells an it only lasted 10 years, paid $200 a year for service agreement and still waited at least 3 days each time I called them. Russells has lost service quality in rush to expand.
Bonnie Singleton
2 months ago
Russell’s heating cooling has been so good to me. In November I had a gas leak and my heat was turned off. When I called Russell’ they came out that evening and fixed the problem.Since then I have used them to replace toilets and faucets. I was very pleased with their work.Recently they replaced my air conditioning unit. Russell’s worked with the manufacturer to get me a terrific deal on a new unit because the manufacturer was unable to get a part needed to replace the old unit that was still under warranty.I would highly recommend this company.
Nicole Harrell
11 months ago
I would recommend Russell’s Heating and Cooling for your heating and cooling needs, the first call to set up a estimate for a HVAC replacement the representative was helpful with scheduling a estimate fast. Brad West who was the comfort specialist who came out and did a walk through just simply made everything so much easier. He was friendly, had great customer service, answered all our questions while doing the estimate and even over the phone and he worked wonderful with us in our financial area. The technician Chris and his crew who came installed the new unit and equipment were also friendly and did a amazing job!
10 June 2021 my air conditioning unit shut down. American Home Shield couldn't get a contractor to repair the unit. I called Russell's because I received authorization from American Home Shield to hire my own contractor to repair my A/C. Russell's had installed the unit I have in my home, so I thought they would have the best equipment to do the repair. The Technician told me the problem was the thermostat. He had the replacement with him. American Home Shield's policy is to speak to the technician to verify the the specifics of the repair. I called the request number, but it took too long for them to answer. While we waited I had more questions about the the repair, but he said the thermostat was the problem. I've done repair work myself. I was taught to check out the entire system to see if something else my have caused the thermostat to fault out. I didn't want to have to make another call about the thermostat or another part of my A/C unit. I paid the technician for his service call and asked for his name. He only wanted to give me his first name. I asked for his last name and he said it would be on the invoice he's going to email me. He said everything American Home Shield needed was on the invoice. He wasn't going to call them with the information they requested. They would have to call Russell for the information if they wouldn't accept the invoice. I didn't want to know about his bad experience with American Home Shield, I just want my A/C repaired. I called the main office to explain the Home Shield authorization procedure. They called the technician and he called me to say someone else from the company would speak to American Home Shield. I Called the main number again and spoke to representative. He told me it was company policy that the Russell technicians do not speak to the home warranty companies. It's the home owner's responsibility to pay for the repairs. I can pay for the repairs. I just want to be able to be reimbursed. I'm still unable to adjust the temperature on my home and I don't know what may have caused the system failure.
Gabriel was on time and very courteous and professional. He completed the service and went over the whole process and was very detailed and ensured that I understood everything. I renewed our service contract for another year.
Russell's came when I needed someone really quickly in a pinch. They were here within a few hours, price was reasonable, crew was fantastic. Would 100% recommend and use them again no doubt.
Nathan Irrgang
4 years ago
Andrew and Tyler came out to install a new a/c in my home and were very professional and courteous. They were willing to explain to me what they were doing and why. I have already recommended them to some of my friends and I will definitely call them if I have any other issues.
Thomas Barbay
3 years ago
Jacob from Russels Heating and Cooling was polite, had a good attitude, and was very thorough when inspecting our AC system. Thanks for not nickel and diming me for the little things and answering all my questions like a professional even while working on something.
I had no hot water on Easter Sunday. I called Russell's and requested service about 9:30 am. I was told someone would come about 2 pm. I thought this was good due the day, and Covid-19 being rampant. My technician Grant Smith called and said he could come early. Thank You!!!Grant came and fixed my problem, and explained my options going forward. He then took the time to explain to my husband also. Thank you Grant for your service, and promptness.
Michael Giuliano
5 months ago
Russell's is the best. Their technicians are knowledgeable, honest, and professional.
We highly recommend Russell's! Upon purchasing a new house, we contacted a few local companies to see about replacing our HVAC system. We chose Russell's based on the professionalism, responsiveness, and ability to work within our timeframe. They designed a package to work for our old house, and we plan to have them regularly service the unit. In fact, we were so impressed with the company that when a plumbing issue came up we immediately thought of Russell's. Again, they were professional and responsive, giving the impression they really cared about fixing our problem and weren't just trying to sell us something. We would definitely recommend Russell's, and plan to turn to them first for any future problems!
The technician arrived promptly and did a thorough assessment of the functionality of our HVAC unit.
Keith K and crew installed a new HVAC system and a new Water Heater in Great time. Keith took the time to answer all of our questions and he explained step by step every stage of the installation. They did a great job and the system is a vast improvement over the old system they replaced. Thumbs up.
Corbett Harris
11 months ago
Always friendly and willing to help
Courteous and professional service.
After 29 years it was time to replace the HVAC system in our home and Russell's Heating and Cooling was a great experience from the fist visit. The technician who evaluated our system was very thorough and confirmed it was only a matter of time before our humid cool air would turn into hot humid air. We opted for the worry-free service from Russell's and the installers worked all day and into the night, in the rain at times, to make sure our install was done! Our first night with crisp dry air in the home was amazing! With the thermostat set to 73, everyone was very comfortable (even cold) when a day earlier 70 felt warm in our home because of the high humidity. Can't wait until winter when we turn the furnace on!
walter johnson
6 years ago
Made the mistake of having them install ac unit and complete system 3 yrs ago. ..the lack of knowledge of multiple techs that were sent out was astounding. ..called and wrote years ago and requested they take me off of their email and mailing list and I'm STILL on both. ..they can't even get that right..
corey dillard
6 years ago
Bottom line, everything works great with my new HVAC and 50 gallon water heater! Both Dustin and his young helper were professional, personable, clean, prompt and very down to earth. They answered every question–even after I asked twice because I did not understand a few things. He went over everything to ensure I was content; even climbed back up in the attic with me to ensure I was happy with the installation. I forget the young man’s name that was helping Dustin but again, he was a great compliment, as he was very willing and eager to do what it took to get the job done.From start to finish, approximately 2 days (Friday and Saturday) I was really impressed with Russell's service. Particularly, Dustin who was the lead on the install. He showed up at 815 am and went to work by walking thru the areas as he explained to me what he was going to do and then went to work. Two other guys showed up an hour later and they also went straight to work after a friendly greeting. They unloaded the new equipment and then removed the old equipment. They cared for my carpets and hallways and gave me the red carpet treatment. They had to remove the trim from the attic to fit the old and then the new furnace thru the attic opening. They tested the new furnace at the end of the first day ( we had heat!) and set up the air conditioning unit. They cleaned up and promised to return early the next day (around 8:00 am) to complete the job. I could not wait until the second day!The second day has come and gone on our installation and really, I could not be any happier. Of course, the old water heater was even drained then carried out. The new water heater was even brought up and lifted into the attic. I was watching TV downstairs with my wife and did not even notice they were so quiet. A new 18 seer a/c, energy star furnace with zoning and 50-gallon water heater were all installed.We have had many visitors to our home within the last few weeks gathering estimates, but I am happy we decided to go with Russell’s and even better, I am VERY happy to have had Dustin complete our install! He really went above and beyond to ensure we were satisfied! Thank you Russell’s for sending Dustin. Best install ever!
Jernava Armstrong
5 years ago
One technician came and diagnosed the problem he was very professional, then Rocco came and repaired the problem after the part came in. Rocco's hard work and dedication was excellent. He work on my unit for at least two hour, it was hot in my attic, and not once did I see him taking a break. I offered him water and he did not drink it until he was done. This day in time we do not see dedication to a job with excellent customer service. This is why I am a returning customer dedication, and professionalism gets you loyalty.
Shirley Lassiter
a year ago
My service rep was on time, fast, efficient and very knowledgeable on my HVAC needs. Thank you, Shirley Lassiter
Christine Bowers
5 years ago
Rocco was a great tech. Very satisfied and very professional.
Russell's Heating and Cooling service pro Dustin Wilson and his helper Kyle did a professional job in removing old system and installing new heating and cooling system. I would highly recommend them to anyone needing heating and cooling service.
Sophalin Lundy
5 years ago
Mr. Roderick Mowatt was extremely polite and professional with the work he has done in troubleshooting and fixing the heating system. He was very helpful in answering any of the questions or concerns I had, and did a thorough job in addressing the issues with the outside heating unit. I am pleased with Russell's Heating and Cooling company, and I am satisfied with how fast they had their technician out to my house; called in the morning, same day service within hours. I look forward to the schedule maintenance.
Clifford Bussey
4 years ago
Very professional and thorough. Explained every detail of work performed.
Nicholas Clark
a year ago
We will be calling them first for our future air conditioning needs.
Sheila Barnes
2 years ago
Amazing Job.... What an awesome crew, very informative about the unit. Removal and install all in one day, communicating on the process throughout the day... What a peace of mind!! Thank you so much you are much appreciated!!!
Stephanie McMorris
a year ago
Russell's went above and beyond to swifty change out unit and kept us warm with space heaters overnight. Thanks for taking such good care!
We hired Russell’s to fix a leak in our bathroom. The plumber re-caulked our shower (for an extra $200+) and did a terrible job. I shared our disappointment with his work before he left our property and he informed me that they would be in touch to issue a refund. We waited a few days and then called when we did not hear from them. They said someone would call us back, that didn’t happen so we called again the next day and spoke to another plumber who came and redid the caulk supposedly free of charge. He told us he could see the refund in the system but it may take a few days to process. 2.5 weeks later we are still waiting on our refund. We have now called twice and are still waiting for our calls to be returned and to speak to anyone knowledgeable. Poor quality work and poor customer service. Do not recommend.
Their customer service is 10/10. I can't thank everyone enough for this installation process. Nate helped us out so much with finding an HVAC system that we loved. He took time even on his day off to come and speak with me. From the estimation process to installation, everything was professional and flawless. Thank you so much for coming out on Christmas Eve to help us have heat again! Shane, Andrew, and the other two guys were outstanding. (I'm really bad with names...sorry!) With my husband leaving for deployment right before we had to get a new unit, I was stressed out and panicking. These guys made this whole process so easy and gave me peace of mind. I would recommend this company to anyone! - Lauren Nash
Maggie Rountree
8 years ago
Chance is a very knowledgeable, professional, and polite young man. He explained things to me so that I could understand and fixed my problem. Chance is VERY polite and I will always request him for my future services!
William Vercetti
2 years ago
Brandon Davis was efficient, friendly, knowledgeable and a great guy to work with. Thank you!
Very happy with the installation. The installers were very professional and worked at an incredible pace for almost 11 hours to get my unit installed and running.
Andrew and Dave came in the morning and were great through the whole installation. They were quiet, unobtrusive, and laid down mats and wore shoe covers inside. When they were finished they cleaned up after themselves - even in the spots where the mats had spilled - and showed me everything before they left and took questions. Great service overall!
Martin Plaisted
4 years ago
Chad was on time and very courteous.
These folks were professional, courteous, and prompt. I am so happy that we opted to use them for our HVAC installation!
Bought a new system from an unnamed company 8 years ago and it didn't even make it to 10 years. Decided to go to Russell's for a new system and duct work. Technicians were punctual, professional, and thorough. System cools much better than my old system and electrical bills are lower. Grade A company!
Amethyst Haynes
3 months ago
Our technician was great. (Charles O)
Customer service from the office was great as well. Our tech showed up on time, was quick and willing to answer any questions.
Scott Saunders
2 years ago
Great service. Very prompt. Diagnosed a problem no one was able to figure out. Definitely recommend them to anyone.
Kelly Cribb
11 months ago
The technician was awesome he was very friendly and helpful. He explained everything very clearly and was very patient.
Russell's Heating and Cooling recently finished a complete Heating and Cooling upgrade to our home and we couldn't be happier! Service Technician Rocco Catalano and Installation Mechanic Steve Davison were a pleasure to work with, always professional, and kept us involved and informed every step of the way. Very highly recommended!!
Michael Williams
3 years ago
Rocco Catalano is the best! Came to my house and quickly diagnosed a failing motor in our central unit. He had replacement parts and was back to fix the unit the very next day. He is the best technician we've had since moving out here. Highly highly recommend this guy and this company. Thanks Rocco!!
awesome job, professional, knew his trade, clean, on time, helpful, walked me through thermostat use. All very good.
Rachel Beavers
7 months ago
Very professional
Megan Gribble
3 years ago
Friendly techs, fast service and fair pricing!
Jackie Bunting
3 years ago
Rob Willis was awesome. Thorough, friendly, clean and direct. I will be using them for all of my heating and cooling for both of my houses. 5 ⭐️’s
So glad I called Russell’s to get a second opinion on a water leak I was having. The original plumbing company I called didn’t even look to hard and automatically assumed it was the galvanized pipes leaking. Said it would be thousands to fix. I called Russell’s and they did a thorough search and realized it was a nail in the PVC pipes. Literally a couple hundred bucks to fix. They got it fixed and they even educated me on the history of galvanized pipes. I would give more than 5 stars if I could. Saved me thousands and and a clear mental space. Great job and would recommend to anyone.
The technician was very informative. He was honest about what was wrong with my commercial unit. How do I know that? Because I thought the unit was a total goner as I didn't know anything about the unit as far as it age. He said the problem was a quick fix, he informed me that my unit was in great condition. That was so good to hear as I was in fear of forking out $6000 for a new unit. He also informed me that I didn't need to use filters that I have been using because using them would create a problem as he explained why. They are my go to from now on.
Both Markece Deadwyler and Michael Deadwyler really resolved a decades long issue that previous owners had forgotten about. Our new home's issue it had the original ducts still installed. Mix in decades of backyard flooding, open access points for rodents, and moisture in the crawl = torn up ducts. I had gone into the crawl to tape the ducts together dozens of times.By the time the rodents had done so much damage, the only solution was to attack.Fortunately the Russell's crew was able to send these (2) skilled pro's. Felt involved, educated, and confident every step of the way. Both of them were keen in leaving the workspaces clean prior to checking out from the site. I could tell they attention to detail prior to any installation. My crawl space was mapped out and sectionalized in a way that allowed me to digest the benefits better.I would highly recommend requesting the Deadwyler crew from Russell's.
Have been using this company for 20+ years and have always been completely satisfied with service. Great group of professionals. Highly recommend! Thanks a Bunch Harrison Boone!
Fast, knowledgeable and friendly service. I have had Dean come out to our home on 2 different occasions. He is very good at what he does and helps with the best way to fix the issues. My daughter uses him now too and she was very pleased. Highly recommend. Ask for Dean, he's great.
A team member, Roderick, from Russell's came to my home to revamp my a/c system. He came in, gave me an explanation and price that I was very comfortable with and began his work. Happy ending. Thank you Russell's. Another satisfied customer.Mr. Harris. Suffolk
EXCELLENT! Adam and Mark are true Professionals
Clifton Vizhun Johnson
5 years ago
Berto Autry was on time. Explained to me my problem with my AC and had me back up and running quickly.
We had a fantastic experience with Harrison! A thunderstorm kept him from making it to our first scheduled appointment, but he did a great job of communicating with us early so we weren’t caught off guard. When he was able to get here, he was super professional, friendly, and we were confident in his diagnosis of the issue. He walked us through the cost, helped us out with checking into warranties, and was just overall a great tech. It was his communication over the first appointment having to be cancelled that led us to keep our second appointment though we could’ve gotten in earlier with a different company. Definitely a great experience!
The technician Edwin Franco Was very helpful and polite and did a great job
Very professional and knowledgeable. Everyone I talked to from the initial call to the install were very friendly and helpful. Will not be the last time I deal with Russell's Heating and Cooling, and I will be referring family and friends.
Chad was very friendly and professional. Laid out my options and gave me his recommendations.
Halsey Beldon
6 years ago
Worst service I have ever had with any company. There technicians were amazing to work with. When the problem was past what the technicians could do the company failed in every aspect. I have been going on three months now of trying to get my York unit fixed and they just plan dropped the ball on me. I call twice a week and they always say you have my word we will call you back with answer tomorrow the phone call never comes. I am always forced to call again and again. I have to check with my manager my manager is in a meeting my manager left work early today. Never in my life have I felt with such BS. My your unit is 1 year old. You thinking would take an act of congress to solve this issue. Single handedly the worst customer service I have ever had.The technicians though have been amazing to work with though. They just are at a loss and getting no support from there company to solve this issue.
Amazing technician came out and fixed my problem right away. I told him the fan on the outside unit no longer would rotate and he replaced a capacitor. Super friendly, punctual and professional. I'll be doing business exclusively with Russell's.
Lindi R Willis
a year ago
David was great! He repaired a leaking toilet! Thank you!! Lindi
Jim Henderson
5 years ago
Roderick was very polite. He was efficient and very nice. He even waited a few extra minutes to install a new filter in the ceiling. It was very nice as my husband is 79 and not to steady on ladders.
Jack Sparagna
2 years ago
Russell's Heating and Cooling is been outstanding business they take care of me and I've never had complaints about their work or service
Berto came to my house for a service call, and found my unit needed to be replaced. This unit was also bought through Russell's 17 years ago and has not let us down. He gave us the best option at a great price. Thank you for your care and concern and for the wonderful service you provided.I want to also add that Andrew came on my scheduled time,installed my unit with his assistant and provide excellent service. Thank you Russell's for having a great team
Two zone system installed by Russell's 11 years ago. The installation team replaced the entire system including duct work. The overall experience was very positive from quoting to install.Fast forward 11 years...had a recent two-zone check up by Chad Tisdale. Although the weather was questionable and it was late in the afternoon, Chad spent approximately 1.5 - 2 hours on site where he performed the routine service with a friendly and positive attitude and represented himself & Russell's in a most professional way. He recommended replacing parts that were not up to OEM standards as well as some options for cleaning up the quality of our air. Though I declined the recommendations for now, his presentation remained friendly and positive, which left me thinking that 11 years in the past up to the present day, Russell's employees continue to stand above the rest, which I believe reflect well on their organization and helps to maintain a solid return customer base. I will continue using Russell's for all my Heating & Cooling services, and though I am aware that quality customer service is synonymous with all of Russell's employees, I will request Chad as our rep as long as he's available.
Techs were amazing! I wouldn’t use anyone else! They have now done all work to my house. HVAC, Furnace, Water Heater. It felt like a sauna in my house and now.. I can say life is comfortable AGAIN!
Honest, professional, and excellent company.
Gerald Porterfield
4 years ago
Markece and Charles were right on time, fast, efficient and very courteous. Would highly recommend them for your HVAC job. Will call them again when my AC goes out this summer!
Fortunately we were blessed with an exceptional service man by the name of Cullen, who did an excellent job and restored our confidence with this company. Past experiences left us wondering and with no results. This is the only service engineer we will allow to work on our 5 year old Russell installed system. If he had installed our new $10,000 system we believe we would have had a great system all along.
Cheryl Huggins
3 years ago
Not only did Chris listen carefully to my report of what was wrong, he fully investigated the system. He repaired the first problem and gave the system time to respond before diagnosing anything further in order to be more accurate.
I had markece and micheal help out and put my system in today, they were absolutely amazing! They were quick and efficient. I would 100% recommend this company and these gentlemen to anyone!
We needed a new water heater and HVAC system all at the same time. David came out and discussed all of our options and we decided to go with a tankless system. It also needed to be relocated from the attic to a place that wouldn't destroy the interior if it had a failure. We received a quick quote measurements were done and we were told two Crews would be there Thursday morning. The quote was provided on Tuesday. Thursday bright and early they all arrived and got right to work.All of the work was done perfectly. Our water pressure is better now and the heating is wonderful.Great job from a great bunch of guys I highly recommend Russell's to anyone who needs their services.
Very professional. Quick service. Very reasonable pricing.
Sherry Riddick
5 years ago
The tech Chad T was very nice and well mannered. He was on time for the service call and explained what he was doing along the way. When I had a question he took the time to stop his work to explain what was being done. Chad was a very very wonderful tech. I would recommend this company for heating and cooling service.
Today we had follow up check up for our Hvac that was installed last July. Harrison was on time, very polite , professional...yet very friendly. He performed his job well and explained all that was done to my husband & I. We were very pleased with his service. As always we know we can always count on Russell's for outstanding service.
Justin and Chris were on time, very professional and knowledgeable. It was a pleasure having them service me.
Sharon Goforth
3 years ago
Had my quarterly inspection on unit prior to using the air conditioner system for the summer. Harrison was my technician. He was very professional, and personable. He alerted me when he was on his way, he engaged me in the process and gave me his professional advice on what I needed to keep my system up and running.I was very satisfied with the service I received from Harrison!P.S. He also looked out for spiders in the atticfor me!!!! Lol!!!!
emptynest mom
a month ago
Our old AC unit was dying a slow death. Russell's was recommended to us and we had someone out the next day to talk to me, and then he came back in the evening, so my husband was included in the discussion. Nick and Tia came out the next day to install the new unit.Everyone I spoke to was a polite, well-mannered professional. The young woman I spoke to on the phone (Sarah) set the standard for professionalism and it continued through with Brandon, Nick and Tia.The unit looks good, the house is already starting to cool and everything was left clean.
Betty Drumheller
4 years ago
Excellent worker and communicator. Very pleased with installation of new heat pump.
Andrew was at our house for over 11 hours installing 2 new systems! It was snowing on and off, a freezing cold day and he was so cheerful and pleasant every time we spoke! Very well mannered, polite, and made sure I understood everything he was explaining. I felt comfortable with him in my home and that his main goal was to get the job done the first time and didn't rush or cut any corners. He was a perfect fit to be our technician and we are happy to work with Russell's in the future.
Mary Champion
6 years ago
Andrew Tucker along with David Tucker installed my new heating and cooling unit on Wednesday, September 20, 2017. The technicians arrived on time. They keep me informed of what they were during, and answered all my questions with ease. Andrew and David were both very professional. I was instructed on how to use my new programmable Thermostat, and was given a head's up on what to expect once I use my heating system for the first time. What was very impressive was that they cleaned as they worked to install my units. The furniture that had to be moved to allow them to bring in equipment were all put back as it was when they arrived. It was amazing that the two of them were able to install both units within 8 hours. I am very pleased with the service I received, and I give Andrew and David all the praise.Thank you,Mary P. Champion
Plumbing. Replaced valves and installed a new toilet.
Clarence Miller
a year ago
Go
I actually look forward to the visits from Russell's! Harrison is always very professional and thorough and Ryan (training) did such a great job facilitating this visit! Great, reliable company!
When my AC Unit ceased working, I searched for what I hoped would be a reliable, professional and fairly priced provider. After reading reviews, I selected Russell's Heating & Cooling. Technician arrived and immediately said it was probably a faulty capacitor and exchanged old with new in about 5 - 10 minutes resolving problem. I was then presented with a bill for $239.00! I was shocked as a few months prior JT Mechanical Technician earlier offered to exchange capacitor for $89.00. A new capacitor costs $29.00 from local electrical supply houses and less on Amazon. As a result of this grossly excessive charge I do not recommend this company -- there are many better options.
Company was very responsive to my needs, received same day service for repair of my AC. Technician Chad Tisdale was courteous, quick to identify the problem, and just as quick to make the repair. He took the time to explain exactly what was wrong and how he fixed it.
Gilbert Williams
4 years ago
Had work done this week on my heating and air conditioning ducting by Markece and he was a rock star. His brother Mike also. Markece was on time, kept me and most importantly my wife informed. He was very courteous, professional and answered all my questions. I would absolutely recommend if you are considering replacing your duct work, that you investigate Russell Heating and Cooling, then specifically ask for Markece for installation piece. Thank you Markece and Mike for taking such good care us. V/R Gil and Angel
Angela Mcdermott
7 years ago
Alex R arrived early and started working on our tuneup. He was very polite and knowledgeable keeping me informed throughout the job. Very happy with his service and will use the company again.
Robert Antonio
2 years ago
Quality plumbing work, clean installation, attention to detail.
I was making my selection on value of service and price. It came down to 2 and Russel's won out because they could get the job done sooner, and they had a much better warranty on the duct work that needed to be done along with the inside and outside units. Russel's said they could start the next day, and since it wa a Friday, they would send out 2 crews so they could complete the job in one day. I half expected they would have excuses about rain, etc and string the project along over several days. Was I wrong. They showed at 8:00 am and left at 5:30 pm and during that time they worked like a precision machine to protect my home, professionally install the work contracted, and totally clean-up after themselves to the point that it looked like they never worked in my home. During thet time, the team was friendly, efficient, and helpful. I am a raving fan!
As always, a thorough semi-annual maintenance checkup performed by Chance! Thanks!
Leah Pfitzinger
5 years ago
Andrew installed our new HVAC system this summer and he was fantastic! Very personable, helpful, and he left the house clean and tidy. He even cleaned up a mess that a previous HVAC company left. I'm so glad we went with Russell's.
Great service and thorough explanation of work performed.
Matthew McCleery
5 years ago
Had a moisture problem in my house that I thought was HVAC related, they sent Mike out and they were very timely and professional. Easiest company I've ever worked with.
Arlene Martin
6 years ago
Rocco was patient in solving the repair problem. He was friendly, clearly explaining what he was doing. And he was considerate in assigning the charge.
Alan Bostjancic
7 months ago
From the time Chance showed up on Saturday till Yeti and Tad left on Monday the experience was awesome. This company / employees really understand customer service. Called on Saturday after hours and my Monday the job was completed. Chance made his self available by phone on Sunday when we called with some questions. Yeti and Tad did the insulation, it is very apparent that they care about the quality of work they provide. To all a big Thank You.
Jerome Blannon
3 months ago
I've been using Russells for a few years now and they continue to impress with their professionalism and coutesy. The installation team for my HVAC system was outstanding from begining to end. I'm extremely happy with the work they did.
Cheryl England
3 years ago
Russell's technician was one of the most helpful informative people I've ever talked to. Told me about their maintenance warranty and financing options which will help me actually be able to replace my HVAC system and make it affordable without going broke! Thank you Russell's Heating & Cooling 😊
Had a plumbing issue. Even though the technician completed the job; I had been waiting for a month since the problem had been diagnosed by the first technician. I've never had this issue when using HVAC services from this company. I've been a customer for seven years and until this repair I've been more than pleased with Russell's service.
Without a second thought, Rocco Catalano crawled onto wet, muddy concrete that was former backdoor patio. Deck had been built over patio, with a very low clearance between deck and concrete patio. Not counting getting wet and muddy, had to be painful on knees and elbows trying to navigate and to position himself for the work to be done. Rocco extended condensate drain pipe so that the water discharge would now be in yard instead of pooling and further contributing to the water and mud problems under the deck. He was smiling and cheerful throughout the procedure and gave pointers and recommendations for the care of the heating and cooling system plus water heater. It was refreshing to have a technician with a positive attitude despite conditions. Many service technicians today just have that let's just get this over with and get out of here type attitude. I was greatly impressed and signed up for his company's maintenance plan. Looking forward to his next visit.
Patricia Capilongo
4 years ago
Andrew and Tyler installed a new heating and air conditioner system for me. They were very knowledgeable , personable and efficient. In addition, they answered every question i asked.Eric was the service came to service my unit... it was decided a new system was needed..Eric explained to be what he thought was the best for my needs. After patiently asking many questions, I decided to purchased one.
David Wampler
7 years ago
Rob was very professional and knowledgeable. Outstanding service, would definitely use again.
Replaced our geothermal system in July 2019 after giving us the best estimate on replacing our 23 year old system. The Technician's worked tirelessly the couple of very hot days it took to install the system. The finished installation was five times neater than done by the previous installers from another company. They have preformed yearly maintenance checks which list all the check points evaluated which show the results on the report and emailed to us upon leaving our house. You can't go wrong by using Russell's. Give them a Go.
I want compliment the service provided by technician Jake Killmon on Saturday morning, July 25, 2020. He arrived promptly on time, quickly analyzed a puzzling issue, and resolved my problem. He was most courteous and extraordinarily professional.
If you are shopping for a new AC Unit, Please DO NOT USE RUSSELL's. Two years ago Russell's Heating and Cooling sold me a $9,000 brand new AC unit. They told me this was the Best of the Good Better Best options. The unit ended up being quite large, so large in fact they needed an extra piece of concrete padding to stand on in my back yard. This unit proceeded to break 6 times over the next 2 years for one reason or another, usually when it was 90+ degrees outside usually taking multiple days to have a tech come out to fix the issues. However, the biggest problem came a few weeks ago. Russell's didn't check to make sure the existing duct work I had would support a new unit this large due to size and a lack of insulation in the duct. Because of this, my duct work began to sweat, heavily, causing severe water damage to my downstairs ceiling and nearly $1,000 in damages. Russell's now refuses to take responsibility for this damage because they couldn't tell me if it would work with my duct or not. So my understanding is that I paid nearly $10,000 to an HVAC company who has expertise in this area...and they didn't know the duct wouldn't work with this unit? So who was supposed to know? Me? Someone who is not a residential HVAC expert? Or the company I paid a small fortune to to fix my AC? I will never use this company again and I implore anyone considering using them to look elsewhere as they apparently are not HVAC experts at all! And will just install the most expensive system they can sell you without regard to how it will work!
Guys were very friendly. Fairly knowledgeable.
I recently had the pleasure of meeting with Mr. Brad the sale rep for Russell’s Heating and Cooling company looking to purchase a new system for my home because my air conditioning unit was not working and the existing company that originally installed my current unit refused to honor my extended 10 year warranty that I purchased.I explained to Mr. Brad and that I would be taking the company to court and that I needed a estimate to provide my attorney, and eventually purchases a new system, surprisingly Mr Brad did not get discouraged or disinterested regarding my situation as many other companies I called did. Mr Brad was not concerned if I would be purchasing a new system from his company, instead he was very concerned with my situation and the predicament I was in.Mr. Brad provided me with the estimate as I requested as if I was going to purchase a new system, he gave me his expert opinion on what type of system to chose and other thing I should do to better help my current unit. Mr brad was surprised when I told him the name of the company who installed my existing system he had nothing but good thing to say about them and did not understand why they were not honoring my extended warranty as I was. Mr brad gave me peace of mind knowing I could count on his company to do the right thing and provided me great service and a company with integrity. My experience with Russell’s was very limited but it made a big impression on me, not only would I use Russell’s for a current or future system but would recommend them to my friends and family.
Jordan Jeffers
3 years ago
Extremely satisfied! Chance is fantastic, extremely knowledgeable, very personable. Great at giving advice on how to update my unit and being able to explain the long term benefits of the update.
Read this first.This is the first bad review I've ever written, but after 9 months of the worst customer service imaginable, it's time to share in hopes that others won't go through the same experience and headache that I did (and still am!).In 2014, Russell's replaced our builders grade air conditioner with a new Lennox unit.In 2015, they replaced our other full HVAC system with a new costly Lennox system (we have dual hvac). Also installed new upgraded thermostat.In 2019, Russell's installed a new tankless water heater just as they were venturing into plumbing.Even though we knew we could find better pricing, we kept using Russell's because of the work ethic and how great their technicians were. We did the maintenance plans, checkups, etc. Overall spending more than $20k with this company. Their technicians are the only reason they deserve 1 star.We're a military family and received PCS orders in 2019. Knowing we'd be back in 3 years, we decided to try renting out our house. With the newer features, we didn't think there would be any problems. Boy, were we wrong.Last summer, both the newer thermostat and the evaporator coil in our newer hvac unit went out. Needless to say, our tenants were not happy. You would think something as important as an evaporator coil would be kept in stock, but no. Not only was it not in stock, but we were told (blaming supply because of COVID) that it would take up to 6 weeks to get one, but they would push for it and it could be sooner. Not only did we not have it within that time frame (ended up being 2 months!), but I only received updates by reaching out to them frequently. There was also no offer of temporary solutions while we waited. I ended up needing to call in a second HVAC company to provide temporary A/C and fill freon. Needless to say, the tenants were not happy. Not only was I dealing with an unacceptable part timeline and unresponsive customer service, I was also dealing with tenants who were now threatening legal action. I was forced to spend hundreds of extra money on this issue all because they didn't keep parts in stock? Unacceptable.Thankfully, the evap coil part was under warranty (makes you wonder if that was also a cause of the delay...), but they now wanted over $500 for a new thermostat.After 2 months and finally getting the coil installed, I received an invoice for labor for almost $1000 for a warranty part installation. Seriously?! Guess they make their warranty money through ridiculous labor charges.I have reached out to Russell's well over a dozen times via text, email, and phone since receiving that first invoice in September to discuss inovice adjustments due to the excessive wait time, unresponsive customer service, incredible ordeal this entire situation caused, and frankly because we have been loyal customers who have already spent a small fortune with them. Each call I would be told that Billing or a Supervisor would contact me no later than tomorrow. As of yet, still no one has been bothered to return my call. Perhaps now they will after I've been forced to write this unfortunate review of their service. You bet they have no problem sending me automated invoices monthly and tacking on finance charges though.Just 2 months ago, we also had a gas leak from the watertank installation and line that Russell's did less than 3 years ago. You better believe I did NOT call Russell's for that. The company we went through to rent our house (Renter's Warehouse) refuses to use Russell's as a vendor of theirs because they have also had such a horrible experiences with Russell's. That should tell you something.Save yourself the headache and extra expense, don't choose Russell's.
Mark Strutton
a month ago
Salesman was honest, and the technicians did an amazing job. There was a mystery hiccup that we couldn't explain, causing a water leak, but the techs jumped right on it and handled everything in a professional manner. Easy to work with and pricing is up front and honest. All I ask for. Good work for a fair price. They hit all of those buttons.
Jessica Schillo
7 years ago
Excellent Coustomer service! Very thorough!
Thankfully Rocco made this as rapid repair as he could. He completed repairs in about an hour and 20 minutes including the time he had to go to/from the warehouse (15 minutes each way) to get the right part.I am so glad the temperature inside the house is rising from the 54 degrees it was when he arrived.
As a former Hybrid Air customer, Russell's Heating and Cooling had my contact information when I ran into an issue with my HDI. About 3 months later out condenser capacitor needed to be replaced. Since our whole unit was over the 10 year mark, they sold us on replacing our main components along with a 10 year maintenance service agreement.The gentlemen who worked on our system were very intelligent and friendly. They made some small changes to our ducting that really should have been done during our old installation.I do highly recommend them if you are in need of your HVAC system being serviced or replaced.
Had called them regarding just my upstairs unit no longer cooling. 3 years prior a different company came out and recharged it and fix a leak. This time it was icing over indicating it needing to be recharged again. The tech came out, and even though I only needed the upstairs unit recharged, he took an entire 2 hours to look at both of my units and write up a $1000 repair cost for a few parts. This was after telling me these units are old and should just be replaced.He could not find the leak on the upstairs unit and said it was probably such a small leak that it would have to be recharged every few years. He recharged it for $350. 6 weeks later it has leaked out and is not working again. I call them today and they tell me there is no warranty on the work at all and that I could have them come out again to find the leak, which they could not find the first time, and do it all over again at full price. WTH!
geoff hinshelwood
3 years ago
used their plumbing services for a leaking water main in the yard, it was taken care of in a professional manner. the were on-time and fixed the problem.
Very professional and courteous from the office staff to our technician Rocco who came to our condo today. You can see a big difference between this review and a review I did for another HVAC company.
Total ripoff with shady sales tactics. Plenty of other companies out there to use.
easy process, good people, great service 👍🏾
We called for an estimate for a/c and heating to be installed. Kevin Carlson showed up promptly both times with a professional manner. He was clear, concise and knowledgeable. We would have no problem recommending him to family or friends.
Jeanette Colon Rivera
3 years ago
Both Corey and Adam where great and explain everything in language I could understand. The job was done in the time they said they would do it. I recommend Russells heating cooling without a doubt!
Lynda Maschue
3 years ago
We had a new water heater, new HVAC system installed today, and even had a plumber come out to our home today. Everyone was extremely knowledgeable, courteous, professional, and did an amazing job! We are so happy that we went with Russell’s heating and cooling! Thank you so much for such a wonderful job!
Jason C. is a knowledgeable technician who is willing to take the time to explain specific features on a variety of updated equipment. He helped to manage the replacement of our water heater, AC, and furnace. He helped to program the thermometer to help me understand how to control it. He is a pleasant and professional service tech. We are satisfied with the cost of the service and the installation process. Marquis, John and Eric helped to complete the job and were extremely helpful, as well. -RC
Mike H. was my tech today. He arrived on time and also waited for someone else to bring me a key to my house as I had lost mine. He was very knowledgeable and explained my options and made the rapairs in a timely manner. A very pleasant experience and price was good.
Keith Cuthrell
8 months ago
Russell's diagnosed the problem after another company failed to do so. Compressor failure while under warranty. They handled the warranty processing and did the install efficiently and on time.
Very very fast service. Quoted and installed within 72 hours. Very satisfied with their attentive service, professionalism and flexibility. I quoted 4 companies and they had the best financing and warranty of anyone.
Robert Frazier
a month ago
Andrew and Cole were great! Installed the lights in no time.
Suzanne Scullion
5 months ago
DO NOT USE FOR PLUMBING EVER!Update 10:13am Thursday: FAILED INSPECTION yesterday, and David still hasn’t responded to multiple messages and phone calls.Update 9:23am Wednesday morning: The plumbing inspector is here. He has already mentioned that the line for the dryer isn't going to pass inspection AND he had no idea that Russell's installed the vent for the gas stove up into the attic and through the roof, and stated they did not pull the proper mechanical permits to have done so. The nightmare of Russell's CONTINUES!Update 9:52am Monday morning: David’s response to the lack of hot water caused by him and his technicians was, “Yeah that happens sometimes.”Update 2am Saturday morning: Emergency plumber has left. He needed to bleed the line and relight the pilot on the hot water heater. None of my family visiting from out of town could shower.Update 11:51pm on Friday night: NO HOT WATER. Pilot light on hot water heater was never relit. Family in from out of town…nice job guys.OG review, written Thursday: Absolutely awful. It is 9:16pm on a Thursday night and I haven’t eaten anything since 11am because is plumbing team, led by David, is incapable of properly loading their trucks for their installers. This was a basic job - extend an existing high pressure gas line, remove old electric range and microwave, install new gas range and vented microwave, install vent through roof. The two installers arrived at 9am and had to leave to go to Home Depot twice for basic materials, and when they finally reached the part of the job for the roof vent, found they had LESS THAN HALF of what they needed. How can a plumbing company this established be THIS incompetent??? The installers were also told the gas line was 3/4 inch…it was 1/2 inch. How can you screw this up so badly??? Never again.
Charles Baumgardner
8 years ago
The service technician, Roderick Mowatt, arrived promptly and began to immediately diagnose the problem with my A/C unit. He was friendly and considerate throughout our encounter, and I appreciated his sensitivity to my situation. I also noticed that he praised his employer which is an important quality I enjoy seeing in employees. Overall, I had a very satisfying and encouraging visit.
Debra Laughlin
6 months ago
The service representative was on time, knowledgeable, and courteous. Solved our issue in no time.
Meredith Lynes
8 months ago
Contacted Russels on Friday afternoon because I have used them for service and paid for their maintenance program.My combo-boiler/water heater was not working and they promise same day service. I was told no service was available until Saturday evening. Temps were beginning to drop to very low. I trickled water in bathrooms and kitchen to avert pipes freezing.Russels called and had a tech at my house Sat morning.My boiler/water heater is in the basement. My house was at 40deg by this point. Basement was cold. Tech looked at the error code and said pipes were frozen. (Mind you it stopped working prior to the temps dropping and water still runs through it just fine, just doesn't get hot) error code displayed indicates low intake air. Tech turned off gas unplugged boiler and said he was turning off the water at the street.I took temp in basement it was at 34. Unlikely that pipes were frozen.I spent 4 hours attempting to reach them with no success. Every time you reach next caller in the line you get put in a loop and no human ever answers. Automated call system hung up on me at least twice. Temps are dropping again. And tech didn't actually turn off my water supply so I'll need to run water again soon in the hopes of not losing any pipes. (Bright side I can flush)I am very disappointed in this service call.Update: 12/26 had pipe burst Christmas Day.. service returned my calls the next day (2days after I called). Plumber came out to look at burst pipe. It’s shattered badly. Since the combi boiler has not yet been looked at, they refused to do any work in case of liability issues. At this point it appears that I will be better off taking a trip to a hardware store to resolve my burst pipe issues.Update 12/27 tech came out, fixed boiler, issue was clogged air filter. Also put a cap on burst line at my request. Myself and the units error code were correct.Update 12/28. While boiler is working house still cold at 57. Should have been nice and toasty after almost 24 hours. Checked heating system pipes for any leaks. None found. Checked boiler. Temp for heating set at 110. Two issues here. 1. In no way is that temp sufficient to run a hot water radiator system. 2. Nasty bacteria things can grow at that temp ie legionares etc etc.I set to 140 and house is slowly warming up.Overall, 3rd guy fixed boiler on day 5. Customer Service rep polite. None of this should have happened.Final UPDATE: 1/3 Combi-boiler still not working correctly. Heat appears to be functional, however hot water is not. When running faucet, boiler fires but is not heating hot water. No error codes displayed. Unit is set for 140, water gets to maybe 80. Service manual explicitly states not to power off unit because that disables freeze protection. Called Russel’s today to have them come back out again. Tech arrived and said they need to charge $500 per hour to diagnose the problem. This unit has been very reliable. I hold Russel’s responsible for my burst pipes, and my still broken hot water. $500 per hour is outrageous. If I could lower the rating to negative stars I would. I highly recommend calling another company as I have now done.
Sarah Whittington
a year ago
Russell's wins my business! They were kind, understanding, professional, courteous, on my very 1st call to this company. I called a few others, I went with Russell's even though I could have been serviced 1 day earlier with another company. No-one was as pleasant over the phone.The way the other companies spoke to me, it was as if they were sitting in a 90 degree house in 100 degree weather!Mike was our service technician - very thorough in checking things over. Professional, knowledgeable and best of all FUNNY!! It was a very uncomfortable day, temps at their max and I felt bad for him having to crawl around in our attic. He made the best out of the situation by making us all laugh through it. He was efficient and quickly resolved our situation. Offered to come back next day if problem had not resolved.
Margie Gibson
4 years ago
Chad did an awesome job for us twice! He was very prompt, polite and very knowledgeable about his job!
Rocco Catalano was very friendly and took time to educate me about the repair process.
The air conditioning guy was reasonably priced and did a good job. The plumber wanted $400 to $800 dollars just to replace a garbage disposal or they would charge $300 to remove the garbage disposal and put in a pipe... That the craziest thing I ever heard.
German Padilla
5 months ago
I will say that although courteous and professional, they definitely could on the communication skills. I had to reschedule twice my maintenance service due to unforseen emergencies. I completely understand all of it, I just wished that they call as soon as they find out about and not wait until the last minute to inform me. The second I ended up calling around the end of the timeliness they gave me just to tell me that we have to reschedule. I just wish they do better of communicating.
My AC stopped right in the middle of the very hot spell. Joey came the next day and immediately found the problem And fixed it, adding a new item that works to keep all ducts clear of all elements of bacteria, germs, moisture, and purifies the air in the home. That is such a relief! He was very knowledgeable of every aspect of the equipment and wasted no time.
Christine Lloyd
a month ago
Nick and Tia installed a new heat and AC system at my home. They were very professional and got my new system up and running quickly. Definitely recommend this company
John, Mike, Markese, and (I think) Harrison were just terrific! Professional, neat and tidy, pleasant, and thoroughly dedicated to getting the job done right. We would like to especially thank John for his hard work and commitment to making sure we were happy with the job.
Marilyn Kilkenny
4 years ago
Grant Smith just did an amazing job in unclogging our kitchen sink. He also advised me on how to take care of our drain pipe and stuff. He answered all my questions, and explained the things that I need to know about the state of our plumbing issues clearly. I would rate his skills, knowledge, and service FIVE STARS PLUS. Thank you Russell's for sending an outstanding staff today.
I had just been told by another company that I needed an expensive repair to a unit that was less than 4 years old but the tech didn't seem to be able to answer questions. I had heard so many positive things about Russell's and wanted to get a second opinion. I'M SO GLAD I CALLED RUSSELL'S!! The technician, Berto, came out and looked at the system. He was able to solve the problem and the expensive repair was not needed! He was so informative on how to prevent this problem in the future and was able to answer all my questions in a way that I could understand. The system is working great and all it took was a common sense approach. It's nice to know that there is still a company that wants to see happy customers!
We had a problem with our AC cooling. The tech said we needed 2 things fixed and quoted us a price of almost $1000. I asked if we could make 2 payments. He then said we really didn’t need the 2nd thing right now, which cut the price in half. If we didn’t need it… then why did he say we did?
Philip had surmised the issue during our conversation on the way over and 15 minutes later had replaced the fuse and completed the visit professionally and politely. All other visits from Russel's in the past have all done
an awesome job 👍
Anthony Maier
7 years ago
Really great service! Chance T. was my technician and he was great. Really knowledgeable and great price. Will definitely use them again.
Outstanding service. Our unit is over 20yrs old. Justin was able to get it working again until we can replace it next week.We rcv’d discounts & 18 months same as cash.
Lindsay Knight
2 years ago
***REVIEW EDIT***I’m updating my 3 star review to 5 stars.Every company may have a few negative experiences and it comes down to how they handle those and respond to them in my opinion. As I stated below, we’ve worked with Russell’s a few times, to replace our HVAC was a great and very positive experience, we left feeling truly valued customers and happy with our service. The subsequent plumbing service we received was not a good experience. The plumber asked for a review so I left an honest one. Well Russell’s contacted me directly today and overwhelmingly redeemed that negative experience. I’m so impressed! The woman that called was genuinely concerned with my experience, apologetic and made it right financially as well.Every company can’t be perfect but I truly feel like Russell’s tries and when they miss they care to make it right and keep your business. They’ll be keeping mine! Thank you for such kind follow up!!!I’ve used Russell’s for hvac and plumbing and spent (in my opinion) a significant amount of money with them. When we replaced our HVAC we knew it was pricey and not the most competitive cost but they were timely and the gentleman we worked with was super kind and professional, we just went with them. Since then, having them come out for plumbing in our new home it seems like we MUST being overcharged and today when they came out for some drain snaking and to look at a toilet that had a comb flushed down it by our young child...$550 later I was told it can’t be fixed and we need to replace the whole toilet with a $700 plus toilet on top of the money already spent. That would put us at almost $3000 in for mostly minor plumbing fixes over the last 3 months. And now $550 today without my primary need being actually fixed, not without spending another $700. The plumber was also not very friendly, I felt like he was frequently talking down to me. Especially when I mentioned that last time we received service they couldn’t come out for two days and still charged me a service call fee of $72.50 when I found out after the fact, according to their website they do not charge if they can’t come out same day. When I called to schedule them to come out to address my toilet issue they told me to mention the oversight in them charging me for the service fee during the previous visit to the tech today for some kind of cost break and when I did he got very upset with me. Not a positive experience having spent so much with this company over the last year between two properties to have spent over $500 today and still, according to them have a toilet that altogether needs to be replaced. I can’t help but feel like I’m getting taken at this point.
As typical with Rusell's, great service and friendly technicians. I highly recommend this company.
We purchased the maintenance plans for our tankless and HVAC unit. We've never had issues with any of the technicians at Russell's. Today I met Darryl and Christina! They were both extremely helpful, knowledgeable, professional, and generous with their time (as I asked quite a few questions). I felt comfortable with them and feel they went above and beyond. You don't find many women in this field, but Christina is a true asset! We received 5-star service from 5-star technicians! I recommend purchasing the maintenance plans and contacting Russell's for plumbing or HVAC services!
The company is great! Dustin Wilson installed my new Lennox HVAC. He was friendly, courteous, and knowledgeable. He even took time, while working, to educate me on the new system and how the products have changed and improved over the years. The system is great and Dustin made the entire process even better. He is a true a set to Russell's. Thank you!
Technician was courtesy and on time. Got the job done quickly and even showed me the pipes under the house. Great clean up as well. Definitely recommend them to anyone! Outstanding team!
Alfreda Charity
4 years ago
I want to salute Markece and Michael Deadwyler for doing a wonderful job installing my new air conditioner and handler. They arrived on time, introduced themselves and shook my hand before entering the house with booties over their shoes. Covering was immediately placed over the carpet before Markece and Michael began working, Markece told me to ask any questions about the installation process. They worked on the installation for several hours making sure that everything was operating perfectly at the conclusion of the job. My house was cleared of all debris when they left. These brothers are a great working duo and Russells is lucky to have them as installers.
Shane was on time, professional, thorough and knowledgeable. Couldn't ask for anything more
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