Sherry Atkins

2 years ago

Just wanted to say Michelle had excellent customer service skillsassisted with getting Pat B out to my mothers home same day.she was awesome!! then to top that Pat B came out explainedprocess to my mother he was very patient, knowledgeable, &respectful during the entire process.We really do appreciate the expertise & professionalisms we experienced!!Great Job, well doneRespectfully,Florine Bowen & Sherry Atkins

Elizabeth Wilmot

11 months ago

Absolutely the best experience, I would recommend them to anyone. Very responsive and gave me a breakdown on costs before hand. Ben gave me a call with an approximate arrival time, showed up on time and did an amazing job. I also really appreciated that he took pictures of not only what was wrong, but of the completed repair before reinstalling the toilet. You can’t beat the price for the quality of work you receive.

Denise Anderson

3 years ago

Buck was extremely Professional. He arrived on time. He was very knowledgeable of what he was doing and carefully explained everything that he was fixing to my understanding. He quickly located the problem and fixed it to expeditiously. I highly recommend A-1 Sewer and Drain Plumbing. I will be using them again if needed.

Mike K

a year ago

Mike Smith arrived early and got right to work clearing the drain pipes from our kitchen sink. Then he was on to do what was expected to be a simple replacement of the wax ring seal on one toilet. However, he ran into something totally unexpected when he removed the toilet. I won’t go into detail here, but in my opinion Mike went above and beyond in handling the unexpected problem and then completing the toilet repair. He went to great lengths to keep the mess to a minimum and did a nice job of cleaning up.We used A1 before to fix a leak at the back of a shower valve and they did a great job then. We will definitely call A1 first for any future plumbing problem.

Matt Roberts

8 months ago

We had a pipe burst in the snap freeze over the holidays. Zach M. came out and fixed the problem quickly and explained what he was doing the whole time. Very professional and I'm getting a water heater replaced by them next!

Janice D Moore

a year ago

Bert was very nice and did a great job installing a hot water heater. She was on time, quick, professional and even called someone in to help clean up the water damage to my property. Will diffently use A-1 Sewer & Drain Plumbing again! Great job Bert!! And Thank you again for the reference on helping with water damage clean up. They came out right away too!!

Chris Wagner

2 years ago

Zach M. was my technician and he did an amazing job. Was very straight to the point and fixed the issue with a quickness. Really enjoyed the professionalism I received and definitely know who to call if an issue ever arises again.

Christopher Butler

7 months ago

I strongly recommend A1 Sewer & Drain for your plumbing needs! Jonathan did an OUTSTANDING job with our tankless hot water heater installation and went above and beyond to make sure our job was done professionally and to our satisfaction! Top notch service and competitive pricing for outstanding work! I will definitely be a repeat customer, thank you A1 team!

Theodore Woitazek

a year ago

Karon was on time, professional and knowledgeable. Overall, very good experience with a great company, very nice young man.It's Thursday, Pat came out and uncloged my sewer line and gave an estimate for a new one along with scheduling an appointment for detecting a water line leak.I'm happy with the work already done. He was polite, professional and knowledgeable. .

Shaun Paymaster

3 years ago

Had Greg come out on an emergency call on Sunday. Called and he was there within 45 minutes. Was very informative of what he planned to do and professional throughout. The price and service I received today on short notice is enough to make A-1 my go to company from now on.

Gareth Gustafson

3 months ago

Logan came to the house fixed the spigot. He was very professional, and very efficient, also had a good sense of humor. If I have a future plumbing job I'm requesting him.

Nancy Delvecchio

6 months ago

Jaime and Ethan were very professional in the installation process. A few glitches which they handled very well. I'd use A! again for other plumbing needs.

Star Scream

a year ago

Hands down this is the most professional experience I have ever had. Chris and Karan were prompt, courteous and extremely knowledgeable. There was no high pressure salesmanship. They explained everything with ease and fixed in a timely fashion. I would highly recommend.
Thanks so much!

Joseph Hood

2 years ago

The technician, David, was very professional and answered all of my question without hesitation. He repaired a leaking faucet in my bathtub and clean up in no time. I will definitely be using their service in all of my plumbing issues! I was very satisfied with the service.

Jasmine Carter

2 years ago

Called A1 at almost 11pm due to my toilets and bathtubs being clogged as a result of the sewer mainline being backed up. Chris B was at my residence a little after 12am and was able to resolve the issue in no time. He also educated me on best practices for the line and for upkeep moving forward. I would definitely recommend their services. Thank you Chris for providing exceptional service in a timely manner. I’ll definitely be recommending this company to my friends and family.

Youlanda Jackson

2 years ago

I would like to thank your service person Mr. Buck King for performing a great service to my home. I and my husband are very satisfied and appreciates the knowledge and professionalism. Mr. King not only fixed the issue we have been suffering for over 12 days. He also explained the reason for the build up. Time is a essence and he served it well. Thank you Mr. King. Two thumbs up. You performed a white glove service, and you are appreciated and deserves recognition 👏. I would definitely use A-1 Sewer & Drain again for all my future plumbing needs (5 🌟 ⭐ 💫 🌟 ⭐). I will also refer all friends and family to you for service if needed.

Thomie Williams

2 years ago

Chandler Cobb arrived earlier than expected, which was great. We only had to wait a couple of hours for service, and he took care of the job very efficiently. We were very pleased!

Gary Maynard

a year ago

I had a clogged drainpipe causing the raw sewage to back up into the house. I had called A-1 on Sunday because of their 24hr. service. They showed up the same day. The technician was very nice, polite and went to work. He had trouble with his equipment and fought more with that then working on the problem. Once he got it working, he found out that the pipe layout was not allowing the snake to go in the direction it needed. By this time, it was late in the afternoon, and he could not fix the problem. I was still charged for the service call. When I called A-1 the next morning I was told that was a 2-man job and it would be two days or more before they could have someone come back. This was unacceptable as I could not go two days or more without working plumbing. I had no choice but to call someone else to fix the problem at an additional cost. The other company came in and within 10 minutes had the problem fixed. I don't feel that I should have to pay the service calls full price for something that didn't get fixed and the lack of concern of having raw sewage backed up in my house.

john morrison

11 months ago

Technician arrived within the estimated time. He was very polite, friendly and informative. Did an immediate inspection of the job, explained the problem and provided the cost estimate and the time it would take to complete the repair. After receiving my OK, he went right to work and completed the repair. He did a very good job. He cleaned up throughly when he was finished. I was very impressed with his professional manner, ability to clearly explain the problem and to solve the problem. This is the second time we have used A1 and both times it was an excellent experience. From now on they are our company of choice!!!

TRAVIS BROWN

a year ago

I called because I needed a service done but did not want to wait for several days before it could be completed. Call around and got a couple of quotes. By far they had the best rate. When the technician arrived he was very courteous and professional. Had the job completed in a timely manner and cleaned up behind himself. Would recommend to anyone.

Andrew Lahr

2 years ago

What should have been a couple of pipe repairs ended up being much more involved. Tanner was great. He took his time and made sure everything was installed correctly. He went out of his way to get the job done right and make sure he didn’t have to come back!

Karen Lavery

6 months ago

Cortland was the technician who came to my home to install 2 new toilets. I had a few issues several days later which they returned and fixed immediately. He also had to come back a third time for an issue related to the toilet I had purchased and took care of the issue at no charge. He was very polite and patient each time. I would recommend A1.

Monique Hazlewood

6 months ago

A-1 has been incredible to work with as we make changes on our home. All the techs we have worked with have been excellent in their work and friendly as they helped us solve plumbing issues. Scheduling staff has been great in getting techs out to us as quickly as possible.

Maria Holjes

5 years ago

Chris came to our home from A-1 on June 28 to problem solve several plumbing issues in an upstairs bath. He diagnosed the problems quickly, explained what was wrong and how to fix them. He explained what he did afterwards so we would understand the job that was done. Chris was so nice and respectful of our home. He worked efficiently and did a wonderful job. This is the second time he has helped us and we just think he's great.

Jimmy Cateternam

a month ago

Great company! Much appreciation to their tech Kyle Campbell who helped my senior dad with his water heater. He was honest and professional! Highly recommend this group!

Orlando Johnson

6 months ago

I had an appointment set for 9:30am however technicians didn't arrive until 1:48pm. No one from the office or project manager caiied about the four hour delay. The hourly rate for the five hour repair was $300 which I believe was ridiculous but I needed the leak fixed. Keeping a customer informed about appointment changes and offering a military or senior discounts would've been appreciated.

Roxann Battise

2 years ago

I called late on a Saturday evening and received an appointment for Monday. My problem was not urgent. I received text alerts and a phone call to confirm my appointment. Chandler Cobb was the service tech. He was extremely professional and very knowledgeable. He explained the problem and process to me. For any plumbing needs in the future, I will DEFINITELY use this company again, and will also recommend to my family and friends.

Dalithea Smalls

4 years ago

My husband and I called A-1 at around 10pm on 7/1/19 with a severe issue. We received a call back within 10 minutes from one of their technicians by the name of FARO. He stated that he would be arriving within 30 minutes which was extremely accurate, but before he even knocked on the door, he had already assessed the situation as to why our bathroom toilet was overflowing. He fixed the problem within 15 minutes and might we say he was very knowledgeable and pleasant especially at that time of evening when most people will just come get the job done and be gone. He conversed with my husband and I as though it was the afternoon which made us make a decision that A-1 will be our go to company for any of our plumbing needs. We Thank You so much Faro and we want your supervisor to know that they made no mistake in hiring you to perform your services on behalf of their company.Mr. & Mrs. Smalls - Newport News

Terry Williams

a year ago

A1 did a fantastic job repairing and fixing our clogged drain. A1 plumber, Lamont was so honest and efficient. He explained everything he was doing while fixing the clogged drain. Lamont acted like he was fixing the problem like it was at his own house. I can't thank Lamont and A1 for their professional service. I highly recommend this company for any plumbing issues. They are constantly communicating when the service man will arrive and were up front on the hourly cost before performing the service. There were no fees added. I will only use A1 in the future for any plumbing repairs. Thanks again A1 and especially you Lamont.

Mike Sonntag

2 years ago

James was excellent, he worked efficient and got job done top notch. I've used a-1 before and both this time and last I would highly recommend them.James saved the weekend we had out of state company and he just did amazing.I will contact them again and ask for james next time.

Curtis Watson

3 years ago

Pat did a great job communicating with us on what he was to and how long it would take. He was professional and worked very quick to fix our outdoor pipe and spigot for our water. Look no further! Call A1 sewer and plumbing- you won’t regret it.

Aretha Leary

3 months ago

Supervisor Josh was very professional and knowledgeable. He was able to clear our drain and tell us why our drain was backing up. I can’t believe he did it within an hour

A Kaiser

2 years ago

Chandler C. did a great job moving some water pipes over so our vanity could be flush with the wall on our ongoing master bathroom project. Chandler was knowledgeable, explained the work required, and made quick work of our problem. Will definitely use them again. Overall, A1 responds quickly and professionally which is awesome during a renovation.

Holley Ayres

2 years ago

I have used A-1 3 times, always very professional and respond in a very timely manner. I will recommend them to anyone who asks. Justin is fantastic did a great job installing our tankless water heater and came again to make a quick repair on a different part of it!
Thank you!!!

Cary Scott

a year ago

We were very impressed with this company. Their 24-7 call center made it so convenient to schedule an appointment. Though they offered to come that same day, we opted to schedule an appointment the next day. They were incredibly easy to work with and got the problem fixed within an hour of the tech's arrival. The prices were fair and made known to us before service which was very helpful. They will definitely be our first call if we have any other plumbing issues at our home!

Gail Taylor

6 months ago

Excellent response time. Technician was knowledgeable and quickly resolved the issue. Referring this company with confidence!

Michael STRAW

5 months ago

Awesome service, for first call to the end. Technician was very professional and very kind and helpful. Perry Lane, my tech was awesome.....

Jason Loizou

2 years ago

If you want excellent service ask for Brandon. He is by far the best tech A-1 has on their team. He's always on time, always professional, always informative, and a first class contractor. I will be using A-1 again and again thanks to Brandon!

Lakshmy Raman

a year ago

The technician, Kriston De was punctual and prompt in his work. He did an excellent job in fixing the leakage from the base of the toilet.
I would like to have service done by him in future too.
Super work efficiently done!!

PIf Miskel

2 years ago

They gave me a time window of when the plumber would arrive. They even called to let me know he was running behind, even though it was within the time frame. They sent a text of the person & picture who would be servicing me. He was fast & informative. Jeremy also gave me recommendations. He was friendly, professional & efficient. The company also provides you with their rates as soon as you call. I highly recommend this company & Jermey! Thanks again!

Jeff Garber

2 years ago

The company was recommended by our son and it was a fabulous recommendation. Our technician, Zach Martin was very knowledgeable and efficient. He was polite, neat, and personable. The clogged drains and the leak were taken care of and we are very happy with the work. We would definitly recommend A1 to anyone looking for plumbing or heating needs

S George

a year ago

I used A1 recently to get some leaks fixed, and they got me scheduled right away on short notice. My technician was Mike Smith, and let me tell you, this was one professional and courteous young man. He quickly trouble shot my issues and had them all repaired within 2 hours. Once it came time to pay, I was pleasantly surprised by how reasonable they charged me. I have used Rotor Rooter previously, and I paid three times more for similar work through them. A1 will be my go to for all plumbing needs in the future, and I hope they send Mike out our way again.

Mike Wilson

a year ago

This review is not based on their quality of work as I did not end up using them after receiving a quote, and is instead based on the quote I received. I wanted a drain put into slab for a shower. They quoted me roughly $5,250 to put in one drain. In this quote nothing is itemized. Just quantity: 1 price: $5,250 with a list of things they would do. There was no estimated material cost or labor cost in their estimate. They expected me to accept their high price with no good explanation on why it cost that much. After getting a quote from another company I was told the way A-1 wanted to do it was not at all the easiest way (they wanted to break up all the way to my toilet, have the new drain go to the toilet and run a new vent line to the attic and connect into the existing vent stack) since there was already a vented shower drain pipe of adequate size right behind where I want to put the the new shower drain that would require less slab to be broken up, less materials, and less time than the work a-1 was trying to do. The new company quoted me over $3,000 less than a-1 and they are even doing the supply line work that a-1 didn't include in their quote. A1 sent out an inspector for the quote but then the inspector relied on a plumber who was not even on site to tell him what the quote would be and the best way to do it. Turns out the actual best way to do it is to hire another company other than A-1. Will not consider this company again.

John Pulvino Sr

a year ago

Had one of the best experiences for any plumbing service I have needed.Vernard was a true professional!Was notified when he was running late.After evaluating my issue he explained everything that was causing the leak. Very courteous and knowledgeable.Because of this experience I will be choosing A-1 for all future plumbing issues!!Thank you Vernard!!

Kelly Metz

2 years ago

A-1 treated a clogged drain in our kitchen sink. The technician did his work fine, took about 45 minutes to unclog the drain. My issue was not with the work the technician performed, but the lack of professional care for our home. The technician walked outside in the mud and did not even attempt to wipe his feet and tracked muddy footprints from the back of our house all the way to the kitchen, including all over a rug. Now we are having an issue with a sewer smell coming from the pipes that A-1 pulled apart and put back together and I am being told that I will have to pay $200 in order to have someone come out. A-1 has been the only company to treat our pipes in the year of living at our house and after the lack of professional care I received during the first visit, I do not feel confident paying $200 to come look at a problem that may be a result of the work their technician performed.

Teresa Kiel

2 years ago

A-1 was great! Buck came and assessed our water heater— it needed to be replaced. They came the next day, took the old one out, installed the new one, cleaned up after themselves and did a great job. Very friendly.

Carolyn Joyner

5 years ago

From the first call I made to A1 to the tech Justin everything was done in a timely manner & all involved was so very pleasant. I was really impressed. Justin keep up the Great Work, I like how you take pride in what you do. Thanks again.Well I called A1 again 4 months later & I must say the company is wonderful. Quick response!! This time the person who did the repair name was Anthony S. he was prompt & very professional. Upon completing the job he gave me tips to help in the long run, I so appreciated it & this is why I'll call A1 again. GREAT WORK A1!!!!!! Ms Joyner 8/22/18

krewlover4eva

a year ago

Called at 8:30 am on Saturday morning to have 3 sink drains Plumbed in the tech David showed up at our home at 9:50 am walked through and looked at what needed to be done was done with all 3 jobs and ran all faucets for multiple minutes to check for leaks then walked around with me to verify his work. He did not in any way take his time he had what he needed knew what he was doing and knocked it out. Could not have asked for a better experience.

Eric Foreman

8 months ago

Bottom Line: highly recommend! I used Angi to find A1 Sewer & Drain and they were timely and responsive to my inquiry. They were courteous, communicative, punctual, and efficient! Drew, the technician, was personable, communicative, courteous, and super efficient. Swapped out my garbage disposal in under 30 minutes. He cleaned up after himself and quickly talked through the extra talking points. Drew is a valuable asset to the A1 Sewer & Drain team!

Carol Baugh

a month ago

I was very happy with your service. You were prompt, efficient, and you were honest about the charges. When you came the last time and you thought I did not need anything done, you did not charge for the visit.

Amy Reams

3 years ago

The tech was very knowledgeable and friendly and HELPFUL!! He explained things well and offered the best course of action. He told us our water heater was still under warranty. He also helped us find a new one and will be coming back to install!

Whitney McCauley

a year ago

First and foremost, A1was available the same day that I called. Zach immediately heard and responded to the sound that I was hearing, which turned out to be a leak under the house from an incorrectly installed freezer line. He was able to stop the leak and walk me through next steps in a significant remediation process. Very personable and easy to work with. I am so glad that I found A1 and will DEFINITELY use them in the future.

Anthony Moore

2 years ago

Mrs. Chambers was very professional and knowledgeable of of the task and to be performed I had several projects goin at the same time and she was the last to show up and the first to be completed. She also gave me a quote for a future project that's most important for the value of my home. She did an awesome job. I'm very pleased with the results.

Brookelynn Lacko

a year ago

After calling, I was told there was a 15$ travel fee, which is fine. I was also told it would be 170$ for the first hour of labor, also fine, had something actually been done about the leak near our water heater. Our tech arrived at 1516 exactly, I know this because I texted my husband when he arrived. I showed the tech where the leak was, he diagnosed it immediately and called his warehouse/store for the part. This was about 15 minutes later. He informed us the part would be 648$ plus about an hour of labor, which is fine. What is not fine is the fact that we just paid 185$ for what was 30 minutes of simple diagnostics. No labor. No parts. Nothing. The tech had called the supervisor to see if this could be waived, as I wanted to discuss over 700$ in what would be plumbing costs with my husband. This was not okay with whoever supervisor this was discussed with. I am not dissatisfied with the tech, I am dissatisfied and disgusted that I paid 185$ for absolutely nothing. And that the “hour billed” was actually 30 minutes at MOST. Had I known I’d be billed the minute he arrived (minus the travel fee) we would have gone with another provider. Also, this tech sat in my driveway for approximately 15 minutes, I know this because as I called my husband and was about to walk to our mailbox he was STILL sitting there at 1558. I don’t want to think this was to bill the full rate but I don’t have another explanation otherwise. I don’t understand the glowing reviews at all and hope this helps another poor working family like ourselves NOT choose to do business with this company.

Stormy Hudson

2 years ago

Technician arrived on time, went straight to work on my washing machine which was leaking. Checked the hoses and discovered the leak and replaced a worn washer. Simple fix, cost less than $1 to repair. Next he went to my toilet which would make a bumping noise when flushed. He explained this is called “water hammer”. He replace 2-3 parts in the toilet tank and that problem was fixed also. He was at my house for about 1/2 hour. Well worth the cost to know the problems presented were both easy fixes. The technician was knowledgeable and courteous. I would definitely use this company again.

Lydia Gershman

a year ago

Zach, Lyndon, and Polo all went above and beyond with their work, and their patience in explaining what they were doing every step. Also, speedy response time, and very fair pricing compared to the first quote I got from another plumber. Finally, great communication from office staff, including Mike and several others whose names I can't recall ( Katie and Michelle, maybe), making sure I knew exactly when their technicians would be arriving.

L Fitz

2 years ago

David was Amazing. He was knowledgeable, personable, professional and fast. He made sure that I understood everything from start to finish. He was patient and very thorough. I would definitely use them again thanks to David. He had a great sense of humor which helped me stay calm about what was going on. His attention to my question made me feel confident and comfortable with his recommendations and expertise. I would definitely use David at A-1 again. GREAT CUSTOMER SERVICE.

Robert Mitchell

9 years ago

My gas hot water tank leaked all over my garage and I called A1 Sewer and Drain to come and replace it. Amazing service!!! They had a plumber at my house within an hour and a half. He was very knowledgeable, courteous and very neat.The water heater was replaced and the mess, including all the water in my garage. It's not often that I write reviews but in this instance I felt it necessary. The price was fair, the company representative was very polite and explained everything about the job and completed it in a very timely manor. GREAT JOB!I'll definitely recommend A1 Sewer and Drain to all of my friends and family.

Dee Anne D Soap Making

3 years ago

The plumbers were professional and knowledgeable. They were able to install the water heater quickly and without any problems. They installed the water heater the same day that the old one stopped working. Excellant service! They were respectful of my home and very pleasant. I recommend their services to anyone in need of high quality plumbing services.

A BZ (Jupiter)

8 months ago

Jeromey was a life saver! Friendly and personable. He put our stressful emergency to rest and helped qualm our worries. Thank you.

No Sound But The Wind

3 months ago

I had an emergency unexpected toilet clog and I called A1 and they were the only ones that I could get out on the same day!! When I called the lady who answered was very pleasant and advised me that my window was 10am-1pm. Not only did they come quick but I received my call for him to come around 15 mins after setting my appointment with them. Justin Dix was my plumber and he was great!!! He was quick, efficient, and able to spot the problem asap. He completed the job within an hour! His temperament and demeanor was very personable and professional! Also what I love about A1 was after my appointment was confirmed they texted me a picture of who would be working on my toilet, which I appreciate because I want to know who I am allowing into my home!

Jillian McHugh

3 years ago

The plumber who came out was fantastic! Brent was able to fix the main issue we were having quickly and fixed a small issue as well. He was polite, professional, friendly, and the price was as expected from what they told me when I originally called. :)The office was also great at calling to let me know when the plumber wouldn't be able to make it the day I called (I called in the afternoon). They were polite and helpful when I called to inquire what time he would be by today. :) All around wonderful company!

Nicholas Kohlerman

6 months ago

Kyle was on time, very professional. Explained the problem and how it could be fixed. Reasonable prices. Highly recommend 👌

cynthia curia

3 years ago

I am very pleased with the service I received today. Greg Stevenson was very courteous and professional. He took the time to explain the issue, the steps to resolve it, and even offered helpful tips on how to prevent it from happening again. Even during a light drizzle of rain, Mr. Stevenson meticulously completed the job and cleaned up the area with disinfectant. Thank you very much.

Jacqueline VanSlyke

2 months ago

I needed emergency plumbing for a leak in the wall being my kitchen sink! My carpets, walls, etc. were getting ruined. Everyone else wanted to give an estimate and reschedule to fix it. These guys came right out,found the problem, fixed it, took pictures for my insurance, all done within an hour.Very professional, definitely 5 stars!

Alice Hall

6 years ago

I called A- 1 Sewer & Drain Plumbing & Heating when the original company I had contacted failed to perform needed service in a respectful consumer friendly timely manner. It was the best choice I have made in a very long time. James, the technician arrived promptly, was very polite, knowledgeable, and a definite asset to the company. He took the time to explain the what and why of what he was doing to solve our plumbing problem He explained the results of his investigation and how best it could be solved and other alternatives. He finished the job and cleaned up promptly.I have also made an appointment for a diagnostic visit for information concerning another problem we may have in the future.Thank you James and A-1 Sewer & Drain Plumbing & Heating excellent work!

Suzanne Millet

a year ago

A1 gets 7 stars if that was possible.When you call a plumbing company many times you are totally under stress . I will say that every single worker that came to my home to repair and find my broken pipe was professional, kind and knowledgeable.The gentleman that came to find my leak knew instantly what was wrong.The repair people fixed the pipe and were kind and welcoming. I was so happy that the it was fixed and relieved that it was done so quick. These two guys were kind, smart and welcoming. (Mat & Steve) The pipe was fixed quickly and professionally. I would recommend A1 to everyone.

Dominic Romanowski

a year ago

I found my new trust worthy plumber. Tyler came to the house and was thorough in trying to diagnose the plumbing problem and figured it out. There were opportunities for my elderly parents to be taken advantage of, but he was honest and took care of them well!

Sonya Williams

2 years ago

Shawn was AWESOME!! He was punctual and knowledgeable. Weekend service was greatly appreciated. I had clogged sink which resulted in dishwasher leakage onto floor!! I was not happy!!! However... Shawn fixed it and my family and I enjoyed the rest of our weekend. Shawn was also SUPER NICE!!

Scott Hetman

a year ago

One of the best experiences with a plumbing company that I have ever had. My technician was professional and helpful and assisted in getting my family the help we needed unclogging our drains. He explained everything he was doing and provided an upfront idea of what it would cost. I will not call another plumbing company for my plumbing needs. I am already thinking how I can use them for another upcoming major project. Thank you for your quick service and professionalism! *****Second Review****** I had the pleasure of using A1 services once again. After my contractor decided he did not have to follow city codes, which resulted in a failed plumbing inspection, I called A1. They sent out a technician, Ben, within a day of my request. Ben was very professional, took great care of our home and explained in detail what needed to be done. The pricing is very reasonable and I am once again, more than satisfied. I wish I could say the same for my contractor. Keep up the great work!

Edwin Brown

9 months ago

The plumbers telephoned when they were on their way. They were pleasant and professional. They completed the work in a timely manner. As a former teacher, I would give them an A+

Christian Smith

2 years ago

I needed my water heater replaced in Camden, NC. Pat and Luke arrived and went straight to work. They were very friendly and professional and informed me of everything they were doing and even advised me to change out a valve and why. Awesome service from start to finish. I also wanted to say setting up the appointment when I called was a pleasant experience. I did forget her name and I apologize, but she was very helpful and went through everything to expect. As a customer, amazing service.

Brian HOLLIFIELD

3 years ago

A-1 did a great job from start to finish sending text updates confirming my appointment and the technician calling before arrival. Chris B was very helpful and knowledgeable, taking time to explain the problem, offer solutions and answering questions. Chris was very professional and did an excellent job making quick work of our problem. I HIGHLY recommend them and will use them for any future problems I may potentially have.

Richard Jarvis

2 years ago

Zach M.was very kind, easy to talk with about my problem and recommended by a friend. All of my experiences with A1 have.been positive and reasonably priced. Thanks for being a quality company I can count on in the future.

Nelson Bowers

a month ago

We had emergency water damage at our home early on a Sunday morning. A1 was the first call we made to help identify the source of the water and get it turned off. They sent Josh Blake to our home and he was very helpful in identifying the problem and walking me through next steps. Later that day after he left, I had questions for him and he was gracious enough to take my calls and answer my questions. I had a very good experience with Josh and A1.

M Woods

9 months ago

Zach M. to the rescue! Our Christmas weekend plans were just saved by the amazing care given to our very old house pipes. The main drain was clogged and Zach knew exactly what to do! He was a definite expert, witty and so very respectful!!! Thank you so much for saving Christmas for our family gathering!!!

Gervan Smith

2 years ago

Brian was great and very helpful. He explained the benefits of replacing my water heater after he repaired it and gave me quote. He also made a suggestion to replace my leaky faucet. All in all, it was a great experience over all. Thank Brian!

Rudolph Wallace

a year ago

Matt B., arrive on time and was very courteous and professional attitude. He evaluate what he need to do to complete the job and discuss every step. Matt was able to install my water main shut off in about 30 minutes. Work area was left clean, couldn't for a better experience.

darrin cornett

3 months ago

Ben Cadena arrived on time. Very professional/courteous. Work performed was exceptional! I will continue to use A1 for all my plumbing needs. Thanks A1 and Ben!

josh insley

3 weeks ago

I had a small leak in my main water line coming into my house so I Called A1 to come and repair It. The man showed up while i was at work to start the repairs and had them done by the time we got home. After the repairs I was left with very weak water pressure, so I called A1 back to come take a look, after about a 5 min walk around and a helpful tip of sometimes its the aerator in your sink that needs to be clean he then told me i would have to pay to troubleshoot the problem that was not there before the leak was fixed. So they tore up my yard charged me 5k to repair and did not restore my pressure, would not recommend.

Carly Bosco

3 years ago

I called after hours Tuesday evening and the person answering the phone was very helpful in providing a quote and setting an appointment for Wednesday morning. I got a call at 815am with the technician Buck on the way and he arrived as stated. He was wearing mask, gloves and shoe covers. The second technician arrived with the heater and the job was done in a reasonable time frame. It did come higher than the quote because a part broke but was still very reasonable. The only complaint I could say is I got inconsistent/ confusing information from the initial phone call about the need for an inspection from the gas company. However I would definitely use the company again in the future.

J B

8 years ago

We needed our kitchen faucet replaced, which would have been very difficult for us to do ourselves because of how the water lines and disposal were configured.I called A1 and they were able to come out the same day. The technicians were very polite, pleasant, and quick. They replaced the faucet and cleaned up within 30 minutes of arriving.They were very affordable, so the money we spent was well worth it

Marc

2 years ago

Overall a great experience! Matt and Karon did a wonderful job installing an outdoor spigot and fixing a few leaks for us. They were on time, professional and able to answer all of my questions. Further, the office personnel were easy to get in touch with and super helpful. We will have them back for future work any time!

Alice

3 years ago

Jeremy did a great job unclogging the plumbing under our house from the kitchen sink. He said he had to snake 30 feet out. I was shocked. He was clean, on time, and personable. My husband enjoyed talking to him about his plants. 👍🏻 Jeremy also recommended ways to prevent major clogs going forward.I had called this morning around 7 and had an appointment scheduled for the same day. So grateful!!! Would recommend both the company, A1, and Jeremy.THANK YOU for saving the day and our kitchen!

Alex Robinson

2 years ago

Our water heater stopped working, after trying the obvious things, I called a1, they came out the next day and we're getting it replaced the day after. Fantastic service! Todd was a pleasure to work with and very professional. 10/10 couldn't be happier.

Barbara Andrews

a month ago

Tech was good. On time. Job took longer than expected as tech ran into problems due to age of plumbing. Had to call them back next day, but issue was corrected quickly and efficiently.

Brandon Riddick

2 years ago

Ryan was extremely helpful and seemed knowledgeable on what I needed done. He swapped my water heater quickly and taught me a few things about my water system along the way. This was my first time needing plumbing work as a first time home buyer and I will surely be using A-1 again. Thank you A-1 and thank you again Ryan for turning this stressful disaster into an easy day!

Jason Kromer

a year ago

My wife and I had an issue with our drain lines backing up into the house. We had a very nice gentleman named Leslie that came to our home and assessed the situation. He located and found the septic lid and opened it up to determine if it was a septic issue or a standard drain clog. Unfortunately he found that the septic was completely full which he unfortunately was not set up to handle that kind of service. Despite the fact that Leslie and A1 are not equipped to pump out a septic system. The timeliness and professionalism goes a long way. In addition the prices are reasonable considering the work they do. I would recommend Leslie and/or A1 sewer and septic service to anyone who has an a plumbing issue.

Donald Lawson

11 months ago

After trying to clear a stopped up sink for 2 days, which included different drain clearers and snaking the pipes, with little to no success I called A1, I got an appointment for one day later, the technician Steve was on time, professional, effective, efficient and got the job done quickly. Outstanding!!!!

Sherrie Arnold

a year ago

My family and I would like to thank Lamonte Gatling for his service. He was very professional and detailed. He took his time to analyze the root cause of our leak. We will definitely request him in the event future issues arise.

Jennifer Lackage

4 years ago

We’ve been using A-1 Plumbing Service for all of our plumbing needs since we bought our house. They are always great at scheduling us in as soon as possible. And every employee we’ve met provides excellent customer service. Especially JB, he was here right on time, and worked so quickly.

Emerson Perna

10 months ago

Incredibly thankful to A1, Brandon and his co-worker. We had the misfortune of my fiancées engagement ring fall into our toilet while it was flushing (worst place at the worst time). Brandon came out the same day earlier then scheduled to have a look, he put a camera down the pipe and thankfully was able to find it. They gave fantastic suggestions to retrieve it and with a little elbow grease we were able to recover it. They were super professional, personable and worked quickly to try to find it. Again, very thankful and hope you choose to use them for any plumbing issues you have.

Maxine Joyner

10 months ago

Repaired drain in kitchen sink. Earl was very friendly and nice. I will use A1 Sewer and Drain again, and I will recommend there services to others.

Shefali Parekh

3 years ago

We were very happy with our service. We called because we were worried about plumbing in our masterbath and they were able to have Gregory come out the same day. Gregory answered all our questions thoroughly, and even spoke to us after hours. He was very nice and efficient!

K Spoons

2 years ago

My technician arrived when expected and was extremely professional. He diagnosed my gas leak and repaired it in a timely manner and was even careful to be quiet for my sleeping infant in the room next door. I would definitely recommend this company for any plumbing/gas issues you might have!

Coral Hernadez

3 years ago

The tech was early and fixed our sewage backup problem quickly and effectively. The phone customer service was very pleasant as well when I called to schedule an appointment. I got another quote $500 more with another company. I’m so glad we found a reliable company for our home needs that don’t rip people off. Will definitely give them our service in the future. Thank You A-1!

Anedra Jones

2 months ago

I called A1 after hubby and I both couldn´t fix our plumbing issue. A1 had someone one site quickly and our faucet was repaired promptly and professionally. The price was reasonable too! I would definitely recommend them to family and friends!

Jessica Rothhammer

4 years ago

Thank you very much to Jeremy and Mike! We finally have a bath tub that drains after months of having a slow drain. Very happy with A1's services!! Reasonably priced, financing offered. Definitely recommend!! We will be having them out in a few weeks to work on our kitchen drain pipes next, can't wait. Shout to the office manager Candace also, very helpful with setting up the finacing! #a1sewer&drain

Blair Riddle

a year ago

Pat could not have been a better plumber. He was quick, clean, and incredibly polite and friendly. It's weird to say it's a pleasure having to have any emergency work done on one's home, but he made the whole process so easy that it made it an absolute breeze.

Shannah Eastridge

a year ago

We have had several issues in our home that have required their services. Several small jobs and one that was around 6 thousand. We have been happy each time they have come out. The technicians are very knowledgeable and polite as well as explaining the details of the job clearly. We would recommend them to anyone in need of plumbing repairs.

kari edwards

2 years ago

Rate this service as A+. This is the second time we have called this company in the past month and their service is consistently professional and prompt! This time we had the pleasure of having Chandler Cobb replace our outside faucets. He was very friendly and took the time to thoroughly explain the issue and remedy. Will definitely be calling A-1 Sewer and Drain Plumbing for all of our future plumbing needs - no question. Highly recommend them!

Elizabeth Holland

a year ago

I can't say enough good things about my technician Ben Cadena! I was no help finding the crawl space under the house since I'm not the owner, but he located it in a timely manner and got straight to work on it. He was very friendly to talk to and patient with my overbearing Rottweiler. Pricing was very affordable as an added bonus, I thought I was gonna have to sell a kidney to pay for it. I hope I don't have any more issues, but if I do, they will be my first call. Please give this man a raise, he truly deserves it

Jennifer Shelley

7 months ago

I called for an estimate for a gas water heater and they charged me 3x the cost of the water itself in labor fees! The water heater was $620 and they were charging over $1800 in labor fees! Unacceptable.

Chelsea Hurst

2 years ago

Greg was excellent customer service wise, and with labor as well. He was very personable and did great work. The only complaint I have is unrelated to Greg completely, but with the company itself. The rates and amount due by the end of the service was very confusing and I ended up spending over $200 more than I was estimated. The company was very kind in offering me a $50 credit on top of the coupons I was already able to apply. Although I’m disappointed I spent more money than I planned on, I am very satisfied with the customer service from everyone involved.

Jennifer Van Deusen

a year ago

Very good work. Tanner was professional, patient, and stayed with the problem until he found the solution. We appreciate the rapid response, and the after hours service. We highly recommend Tanner and your company.

Chris Malgee

3 years ago

I’ve always been happy with A-1. They replaced my garbage disposal quickly and even let me know about a couple of quick points that would help me resolve possible issues on my own. Cameron and Elijah were knowledgeable and I continue to be happy with A-1 anytime I call them.

Floyd

10 months ago

Chandler Cobb was my technician. He was very courteous, professional, and fast.In addition, we don't wear shoes in our house, so he quickly took off his and wore work socks.When the job was over, he asked if I needed help re-lighting the water heater. So, he took care of that as well.This is the kind of service I look for, and we need more of.

Michael Bell

2 months ago

A1 is a great company. I've had nothing but great experiences with this company. I would recommend them for anyone.

Steve Edwards

5 months ago

Very pleased with the service and knowledge of the technician. Will definitely use A1 services again if needed.

Kevin Lokey

8 months ago

We used A1 Sewer and Drain to replace several cracked pipes under our house, which is on a slab. The assigned crew was prompt each day (5 days straight), extremely courteous and professional, worked full days, kept us updated on the progress, and cleaned up after themselves before they left each day. Alec and Tyler were awesome and we cannot thank them enough. Their work was high-quality and professional. We are definitely glad we chose A1 to handle this repair for us.

Erin Surbaugh

11 months ago

Antoine said he has been with the company 2 months and that he loves his job. It showed. He came to fix a pipe and 2 more exploded which he was here. He fixed them all and was super professional. I would ask for him by name next time

Don Parks

2 years ago

Pat B. Came to our house to install a dishwasher. He was very professional and knew exactly what to do. He left no mess and was very courteous. I would highly recommend Pat B. for any service you may need.

Jacqueline DeCicco

11 months ago

A-1 is always my go to for any plumbing need. The first time I used them I asked how long after the estimate can the work be completed? They replied “we don’t come out to look at it, we come out to fix it”. And guess what they never let me down. They will have a plumber out to you ASAP and your job will be done the same day. Most recently we had Drew come out and install a new water heater. He did a great job! Fast, efficient and friendly. Can’t say enough about this place. Call them!

Greg Martin

a year ago

James was awesome! Good communication and my issues were solved! I called today and they came right out. Definitely would use them again!So I had another issue and had A1 come out again. Greg was just as awesome. All the great service I was expecting and we solved my issue once again. It’s not often I’m impressed by service companies, but I could NOT be happier knowing I have a plumbing company I’m 110% confident in. Thanks again guys! Keep doing what you’re doing!Well, third time Using A1 for a sewer repair on a different house. Matt and his crew were once again perfect. Great communication, VERY knowledgeable and absolutely spot on with everything. Being in the trades myself, I can say they were absolutely who I wanted to do the work. For Management….take care of these guys and retain them at all costs! There’s a reason I’ve returned to A1, and that’s because I get good guys, great communication, and professional workmanship! Thanks again guys.

Camilo Villanueva

2 years ago

My experience with A-1 Sewer was great! Honestly I couldn't be happier. My technician was Mr. Hayes and he was super knowledgeable, kind and did a great job not only fixing my issues but actually explaining it along the way. Going forward this place is my go to for all my plumbing needs!

Jay Japan Love

5 years ago

Went with them after reading all the great reviews. So happy I did! The the lady at the office offered to send a plumber early the day of service. The technician Chris was very helpful explained everything he did and was doing. Gave me advise for possible future problems and cleaned his work area well. Having anyone out to have work done can be stressful. Although I felt at ease. Also for the work done the price was fair IMO. I will definitely have them back again if needed.

Ashley V

a year ago

Lamont from A1 was able to come out to repair the leaking plumbing within 24 hours of calling for service. He was a pleasure to have do the work. He offered suggestions for any problems I might have in the future. I would reccomend them for anyone that needs plumbing service fast.

DMC

2 years ago

We discovered that we had a leak in the wall under our kitchen sink. Upon further investigation we found that the leak was more than we could deal with ourselves and due to it's location we had to shut off the water to the whole house. We called A-1 and even though it was after hours one of their techs was willing to come out and take a look at it. Greg S. was very polite & professional, he was able to fix the problem and we had our water back on again in under an hour. We have used A-1 in the past and have always had a good experience with them.

Kevin Foley

2 years ago

As someone who works in sales and understands the importance of an online review, I hate leaving negative feedback. The business I work for used A1 Plumbing for a pretty major repair that included replacing the lines from the toilets almost all the way out to the city line. A week after the repairs, the toilets began flooding from underneath as well. We called back and set an appointment for a technician to come out. The appointment was set 2-3 days out which was frustrating but I understand that they are a large company with tons of appointments. However, no one ever showed for that appointment. When I called to inquire why it was missed, the person who answered the phone seemed burdened by my call and offered zero explanation. The technician finally came out the day after the missed appointment and replaced a part in the tank of one of the two toilets. Only three days after that, both toilets began backing up again. I called on a Wednesday and scheduled an appointment. They set it for Friday between 3-6 p.m., which was acceptable. However, at 6:35 p.m. that day, I received a call from their technician that he was in Newport News. As a business that closes at 7 p.m., and that being the first call we had received from them that day, that was unacceptable. The technician said they could come the following day between 12-3 p.m. When I called back Saturday morning to confirm the 12-3 p.m. appointment, I was told there was nothing on file and that they would not be able to make it out due to only one technician being on call. Needless to say that we will be taking our business elsewhere. It is frustrating to see after giving a business so many chances.

Bryan Wynacht

4 days ago

Cody, our technician, performed excellent professional service in the replacement of the water heater in our home. We called on a Monday and the job was done by Tuesday afternoon. Highly recommended.

Cindy T

9 months ago

Jeremy has come out to our apartments twice now. Both times absolute perfection! Same day, quicker than projected -could not be happier!

T Fithian

8 months ago

This is an awesome company, and Steve is a terrific technician!I had a low water flow problem in my house, and when I called to set up an appointment, I told them it was not urgent. Despite that, they gave me an appt within 24 hours and the technician called to say that he could arrive two hours before that… Great!It was a diagnostic dilemma, but Steve took the time to review a variety of possible sources of our problem. Even after he thought he had found the most likely source, he continued to search and subsequently identified and corrected the problem.We are delighted that we called A1 Sewer & Drain, and that they sent Steve to help us out. He is our hero!

Michael Windley

a year ago

My wife and I experienced water damage recently and this company was fast and responsive to our needs. I reached out to multiple companies in an attempt to address the issues and both times that we needed service this was the company that was able to get to us the soonest. At no time did they say they couldn't help us; some of the others did, or simply never showed up after we made an appointment. Even though the issue was complicated, they handled it well and shared professional insight that allowed us to make the best decision for our home.

Michael Boboc

2 years ago

Matt was great. Our visit was quick and informative. He was a wealth of information on how to alleviate the problem in the future and offered us a quote for some stuff we will possibly need moving forward.Highly recommend-just made a new customer.

Kaitlynn Wojda

a year ago

Guy came out for an estimate and was told I had a broken sewer pipe that needed repaired/replaced along with old piping that should be replaced as well. He showed me a picture of the crawlspace that didn't really show much. When I showed other people the picture, they said it wasnt even of a pipe. It was duct work for my AC. The estimated cost he gave me was around 3500 PLUS an additional 3000 to clean out the underneath of house. Decided to get another quote from McPherson plumbing in EC. Literally all I needed was a $20 cap for the pipe. I'm highly disappointed that someone would try to screw me over like that. I can't imagine how many other people this has happened to.

Rachel Gibbs

11 months ago

Steve did an excellent job! Very professional, courteous, and pleasant. He fixed the issue with our water heater, double checked his work for good measure and explained the issue and fix in a way that I could understand. Would recommend this business and Steve especially.

Jordan Stepp

9 months ago

Very professional and knowledgeable company and crew!! They were fast with inspecting our sewage line leak and also provided a financing option to help cover the cost!! They knew exactly what they were doing. I will say that a very small portion of the cleanup outside could be better, but this doesn't lower my rating for them. Exceptional company and I highly recommend!!

Michael Slade

a year ago

I had a clogged kitchen sink. Called A-1 and they had someone out within the hour. Glenn came out and he was very professional, friendly, and focused on the job. He immediately diagnosed the problem and unclogged my sink. He also too the time to educate me on the proper use of a garbage disposal. I will definitely call A-1 again!!

Donald Dawson

3 years ago

Brent did a fantastic job. Called to let me know he was on the way. Assessed what needed to be done. Had the new water heater delivered. He installed it and completed the job all in about 2.5 hours. Very courteous and professional.

Frankie Triveri

2 years ago

A-1 was great from the moment I initially talked to them. They fixed the broken pipe same day and explained the problem and made recommendations. We ended up repiping the house. Greg was great. He's one of the nicest and hard-working people I have ever met. He's takes great pride in his work. If I ever need any plumbing work in future, A-1 will be the folks I call!

Carolyn Harper

a month ago

I thought they were very customer focused. I had gotten two other quotes from companies and they were the only one who followed up with me. The installer was professional and took the time to explain what he was doing and why. My only concern was the price, but they were lower than the other quotes I received.

Saundra Beddingfield

2 years ago

Patrick with A1 did a great job replacing the old Quest plumbing pipes after a leak. Arrived promptly, was very polite and efficient. I recommend A1 for plumbing. They always do a good job and have fair pricing.

Lee Leonard

2 months ago

This originally was a bad review, but after working with the company, and verifying some justifiable issues on their end, they made every attempt to right the wrong. My issue was fixed and they were even willing to go above and beyond to compensate for time and frustration.This visit, were it the first, would have been a 5 star. That said, I apologize to Candace the Customer Service Mgr, she was very sweet and dealt with me when I was angry very well.A1 ended up doing an A1 job!

Melissa Guevara

a year ago

The technician was very nice but was not knowledgeable on water heaters AT ALL. We ended up paying $195 for him to call the manufacturer on the tank and wait on hold for almost an hour before he basically stated he really dealt with the plumbing side of his company. My husband rejected his assistance since we would have to pay $75 after every hour. Make sure you ask these techs if they actually have experience with the repair you are asking for. We wasted our money and WILL NOT be using this company again. Thank you!

Jonathan Chambers

2 years ago

Great service and professional plumbers. I would say these are the most professional and honest people I have dealt with. Only reason not 5 stars is a 5 minute repair cost the full $195 service fee. Would be 5 stars if the service fee for quick jobs was a little more reasonable of a cost. Highly recommended either way.

Jennilee Kipper

a year ago

A1 plumbing was a life saver. After spending 4 weeks with another company, appointment after appointment, we called A1. They came the next day for an estimate, then started work the next day, and was finished in a week. They were professional, polite, timely, and had amazing communication. We will be recommending A1 to everyone we know! A special shout-out to Bert, Ben, and Lynwood for their awesome customer service. Thank you all!!

kaci gaskill

6 months ago

A1 was very responsive and professional. Rell #43 worked with me to fix my problem and told me how to avoid it in the future!

Tracey Encarnacion

4 years ago

These guys are great. Took care of a difficult situation. I even called them back cause I was not totally satisfied and they came back and completely fixed the problem to my satisfaction. Faro and Smitty are great. Very professional and made sure I was happy with the results. I will definitely use their services again.

Diana Novak

3 days ago

I was very pleased with the service provided by A1 Sewer and Drain. The service providers were prompt, professional, and kept me informed of the issues. The reminder texts were timely and very appreciated. They also offer a discount for senior and military personnel, including Veterans. Will definitely use again!

Jeff Homans

3 years ago

We had water leaking in our house that was coming through the walls and causing more damage. The first plumbing company we contacted said they wouldn't be able to come out until the following day, it was morning so it would have been 24 hours or more of a wait. We contacted A-1 and they came out much quicker. The plumber we had clearly knew his job well and got it fixed quickly. He was also very polite and respectful.

Mya Young

2 years ago

I had David H. come out to examine my housing water leak. He was very straightforward and professional. He did not beat around the bush nor waste my time or money! I appreciate that in a company because like many people right now, we are in a tough spot financially. Transparency is extremely important to me so thank you for being honest with us!! A1 will always be my first choice!

Hal Frantz

8 months ago

The technician who provided the service was Lyle Campbell. He was amazing. Did the job efficiently and left the workspace spotless. He took pictures of the before and after replacement of the wax seal.We were so impressed with him that we want to specify him for any future service. Well done!

Melissa H

8 months ago

Quick to fit me in next day. Friendly, courteous and patient to explain & answer questions. Prices are reasonable too which I appreciate. Will be my go to if I have any more issues in the future. Thank you!

Susan Newton

a year ago

Zach M was extremely thorough. He told me what he was going to do and why then kept me apprised of how it was going. Water was backing up at the sink, dishwasher and washing machine. My drains were clogged from the sink in the kitchen to midway through the house where they junctured to go out to the septic. When he finished everything worked wonderfully well. He even gave me hints to keep this from happening again. I will definetly use A1Plumbing and would hope my technician will be Zach M he did a really good, thorough job in a timely fashion.

Merissa Parks

3 years ago

A1 is the best plumbing company! I have had 2 other companies come out and they have given me the wrong diagnosis but A1 was able to get my issue fixed for good! I learned so much from Cameron and Willie today! They were polite, on time, and reasonably priced! I recommend these guys for any sewer, drain, and plumbing related issue. I look forward to working with them in the future when needed.

Morgan Fine

a year ago

I contacted A-1 because they were local and had good Google reviews. Wish I could say I received quality service. They charged me $229 and created more issues than were here to begin with, now have even more bathrooms out of order, and then they denied any responsibility for their actions, noting the nature of clogged drains, taking no responsibility either for the outlandish cost they quoted me for my broken toilet, which I truly believe wasn't actually broken to begin with.I'd ask anyone who reads this to check out my other Google reviews. I don't normally take the time to leave a bad review. In this case, it was warranted.

Gary Townsend

a year ago

Pat arrived to my house and did an assessment of my chief complaint. He took care of it efficiently and the quality of work is spot on! I also appreciate the speed to repair!

J.C. Beaman

a year ago

A1 Plumbing was able to come fix our leak the same day we called. Chandler from A1 Sewer & Drain was excellent. He was knowledgeable and friendly. He did a great job diagnosing and repairing our plumbing issue and knew exactly where to get the part he needed (which is impressive considering our house is 121+ years old). We will definitely recommend A1 and will use them again for our next plumbing repair.

Tj954 Lifting

10 months ago

I needed to have my faucet repaired, was charged $185 only to have someone look at it and tell me they don't have the part to fix it and can't install a new brand of faucet without cutting in from the other side of the wall in another room, not the wall of the bathtub.. They said they would call me back after ordering the part. Never heard back, even when I called, they said they would get back to me... still never heard back. I called Worleys and they installed a new faucet instantly by simply cutting a bigger hole into the wall of the bathtub. Never calling A1 again. Felt like I was scammed out of $185.

Tiffany Fleetwood

11 months ago

Chase was wonderful. Very kind and helpful. My mom was so thankful for his help and everything else that was done. Thank you again A1 and Chase.

Marilynn Patillo

8 years ago

I had a sewage back up in my home at 3am Sun morning. I called my home warranty company who wasn't open at the time and had to call back hours later at which time they assigned a plumbing company to come out that I never heard from until today (Tues). This was a very urgent matter so I called A1 who advertised having 24hr emergency serevice and I got the answering service who immediately had someone call me at 4:30 in the morning. I think his name was David. He gave me some advice on what to do as far as getting my warranty company to authorize them to come out to do the job so that I could be reimbursed what I would be paying out of pocket to them. The warranty company made me give the company they assigned to me 4 hours to respond before they would authorized A1 coming out, but in the end they did. When I called back to have A1 come out, I spoke to Carol who was very pleasant and eager to help me in my frantic situation. She really took the time to explain things to me, give me pointers and she just calmed me down and took some of the edge off. She kept me posted every step of the way as far as the technicians whereabouts and when he would get to me. Once the technician (John) got there, he immediately located the problem and got me up and running again, because before he got there, I was unable to use any water or toilets in my home. He was very knowledgeable and efficient. All and all these people seemed to be very honest and trustworthy. I felt comfortable with them and will definitely used them again and recommend them to family and friends.

Esther Roxas

7 months ago

BE CAREFUL and please READ the entire review! I am sharing the e-mail I sent to their management team three times. MISDIAGNOSIS TWICE and almost GOT SCAMMED for over $12,000. I’ve spoken to two management personnel and explained the situation. One of them is a plumber and he offered to do a courtesy inspection, which I later refused because I believe it was pointless. I will not name the Master Plumber who came to the house the second time, but for them to insist that I pay the second invoice (another misdiagnosis where I almost agreed to pay $12,000 and let them rip apart my living room) is EXTREMELY UNACCEPTABLE and just bad business. The last representative I spoke to threatened to send my $300+ bill to collections if I don’t pay.---------------Jan 23, 2023, MondayGood morning,I spoke with Cindy today at 11:15am. I'm attaching pictures showing that there's a clean out at my house and that the clog has been fixed.Your technician (name deleted) told me that the only way to fix my clog is to replace a collapsed line. That would entail breaking down my living room floors (concrete), removing and replacing the line and install a clean out in the front of the house. According to him, this job would cost $12,800. Desperate and not knowing much about plumbing, I asked him if he can go down with the price. He called me back a few mins later and claimed that his supervisor yelled at him for quoting $1,500.00 below actual price. I almost signed a contract with him yesterday (Sunday). Thank God I was able to find an honest and competent plumber who was able to find my cleanout in less than 30 minutes and fix my clog issue. I paid $400 after all is said and done, and on a Sunday job too.Either you guys have an incompetent plumber who would give me no other option but to pay $12,000 to fix what only cost me a $400 job or you have some very dishonest people. To say that I am upset and disappointed is an understatement.I don't know how A1 is going to make this right. But the least I am expecting from your Class A company is to NOT charge me for the second visit after he has given me a BS recommendation. I already paid for (deleted name)'s visit even though he was not able to either fix any issue or properly diagnose the problem.I have attached pictures of the cleanout and de-clogged toilet in my bathroom that none of the technicians you sent were able to fix.

claudio pichardo

a month ago

I had high expectations for this company to help me out but unfortunately I was left very disappointed with the work they provided for me. For starters I spoke with the manager who gave me a “quote” for the work I was looking to get done , once papers were signed.. they claimed to only agree to do half of the work I needed . I tried constantly to get in contact with the manager in regards to the agreement and could never get a response! Not only that but their work FAILED the inspection TWICE for the plumbing!! They left my front yard an uneven mess ! They also cut up concrete on my walk way and “patched it back up” knowing it was going to rain that day ! It’s been over 3 weeks and not one person has came to check up on the job ! Working with this company has left me incredibly dissatisfied, and very upset.. don’t waste your money or time on poor quality work .!

Brandi Cooper

a year ago

I have used A1 many times in the past and today’s service has been the best. Jamie and his partner were very knowledgeable and professional during their time here. They both went above and beyond to help put my kitchen back to place and cleaned up after themselves when it was all done. I have had others who left it a total mess.

Joseph Smithwick

a week ago

Brandon came out to check why my shower was clogging. Instead of snaking it or checking the pipes he just ran the water for 20 minutes and said nothing we can do, you just have an old house. And then quoted me almost $5,000 to replace all the pipes under my house. After that I still had to pay the $200 service fee. Waste of time and money, went to Michael and Sons for a second opinion and they were able to fix my issue same day. Don't waste your time with A-1. Their quality has gone down significantly.Edit as of 9/11- Candice from A1 reached out and was able to refund me the cost for the service fee which is appreciated and starts rebuilding the trust that was lost.

Dan Stewart

a year ago

Your Technician Jeronmy was supremely helpful and courteous. He explained to me in detail upfront the process and how long it would take, and constantly kept me updated on the progress of the work of installing my new water heater. I appreciate the professionalism Jeronmy and Ben displayed and would recommend them to any friends who may need service.

T L Pike

a year ago

I've used A-1 a few times. Customer service is always good and they are usually available to come out right away - let's be honest, it's always an emergency 😀.I gave 4 stars because the fee to come out initially was almost $200. The guy was there for 10 mins to say 'yup you need a new waterheater'...as it's spraying water all over the place. I get there's a price to come out/diagnose but dang!HOWEVER, I did get a $100 discount off the final bill, but only because I asked - that should have been automatically offered.

Joseph Snyder

a year ago

Earl Copeland is a excellent technician extremely professional and knowledgeable in his field. He has a “get it done” attitude and always makes sure the customer is satisfied. I was on a tight deadline and Earl came and saved the day! Thanks A1 for having reliable technicians!

Ruth Brigman

6 months ago

We called spoke with a pleasant customer service person got an estimate over the phone accepted offer and we’re scheduled for service of a replacement hot water heater install in 24 hours. Excellent service professional installers. Not our first time using this company. We feel confident and comfortable with them.

Jim Darracott

7 years ago

The folks of A-1 Sewer and Drain Plumbing and Heating of Virginia Beach, have been very helpful and responsive to our requests. The installers were polite, efficient, knowledgeable and efficient in the work.The office staff have been a pleasant joy to talk with and they had answered every request quickly with politeness that is missing in a lot of other companies.Not only were the people were great, their pricing was better than any other operation we contacted by half. They took care of all the necessary permits and inspection in a timely manor. They are great.

Clayton Grego

2 years ago

Nick was absolutely fantastic. We thought our garbage disposal needed a full replacement. However he was in and out without having to in 5 minutes total. He was super accepting of the fact we had 3 dogs too, the lack of hesitation with them was comforting. Would definitely recommend.

Terry Bagnell

4 years ago

A1 did an excellent job for us. JB and Andrew were highly professional and knew their job well. They were able to come to the job early which worked well for us. Once there they were very efficient and very nice. They looked over our situation and went straight to work making the repairs. The item they fixed was done quickly and very well. They discovered another issue that needs to be scheduled for a seperate visit due to parts needed and time on their schedule. I highly recommend A1 Plumbing and will have them do the additional work and will hire them again when I need plumbing services.

Robbi Nadeau

a year ago

Leslie called to let me know when he would arrive! He was very friendly and yet very professional! Happy to have my old leaky water heater out of here and a new one installed! I would highly recommend Leslie and A-1 service!

Suzanne Joiner

a month ago

Had an appointment for 9-1030am with the understanding that I had a work commitment that required the appointment be completed by 1030 at the latest. The tech showed up at nearly 10:40. He was professional, polite and did quick work when there, but likely won't use them because I need reliable service and commitment to appointment times.UPDATE: They did call to apologize for the lack of communication and inconvenience for not showing on time. They obviously make an effort to address customers concerns, which is WAY better than most service companies.

John Nuzzi

7 months ago

A1 Sewer & Drain top notch all around company and people!!! You have a plumbing issue these r the guys to call.
Our technician was Kyle Campbell and did a fantastic job! Thank you/

Ashley Bliss

2 years ago

Great experience with Brandon! They came to give me an estimate the same day I called and schedule to complete the major pipe replacement within 48 hours. They gave professional advice and recommendations for long term solutions that were most beneficial for our home and family. They replaced all 85ft of rusted sewer pipes in one day. They were also super helpful with documenting the damage to the pipes for insurance throughout the whole process. I would 100% refer them to friends and family.

Moe Bowman (OhSheSoSpoiled)

3 years ago

My brother was out of town for the Christmas holiday. I was staying at his home. In the middle of the night I heard water. I went downstairs to find the water leaking from 3 different areas. I called my brother and we tried everything. Finally I called the first 24 hr plumbing service I saw. THANK GOD!!! The customer service was amazing at 3:30 in the morning. They got Mike Mullen out here and he was over an hour earlier than the quoted time. He and his partner were amazing!!! They were extremely knowledgeable. They were very friendly and accommodating. They went above and beyond to make sure the work was done correctly and in a very timely manner! Special thanks to Mike and his partner. You Guys are the BEST!!!!!!

Ric Murtland

3 years ago

First, the technician, Chris B. was phenomenal. Very professional, did great work, and kept me informed along the way. That's where the good ends. Initial estimate was by a different tech who quoted me the price and I verified the initial payment was a deposit toward the full job - it was to replace the diverter valve behind the wall. It was even noted that way in the contract along with the balance due. He said he'd be back out the next day or day after. Five days went by without a word so I called. Found out that tech had quit but they'd put my work order back at the top. Chris B. came out the next day. It didn't start off well as he said the initial payment was the service call and the full estimate did not include that. I argued and even showed him that exact verbiage on his own iPad. He agreed but said the previous tech didn't do a proper estimate and didn't leave any notes. Chris B. called back to his boss more than once to get this straightened out, with Chris B. passing to me his boss's message that said I'm getting three discounts as this job should have cost nearly three times what I was quoted. This work was being done for my elderly mother-in-law who is on a fixed income. When the work was done, everything looked good and the shower flow was back to normal. 10 days later my mother-in-law said the shower head was replaced by the tech and didn't like how it sprayed. Come to find out the head was part of the shower knob kit and without asking, Chris B. replaced it with the much cheaper head and took the original with him. I called A-1 today but as expected, that shower head was nowhere to be found. A-1 did offer to install one that I purchase for only $75. Wow. You take something you shouldn't have and you not only NOT offer to replace it, but you want to charge me $75 to screw off one and screw a replacement back on. No thanks.

Susan Johnson

a year ago

We had a pretty involved situation - toilets, showers, and laundry room had to be connected to outdoor pipes leading to city sewage connections. In addition a pump had to be installed and an old septic tank filled in. Joster and his crew were on time, were professional in their work, and cleaned up everything when they were finished. We are very pleased with the results of their work. I would not hesitate to recommend them to anyone needing plumbing work; they know what they’re doing and do it well.

Leslie Ann Stanley

a year ago

We called and scheduled a quote for a simple tub drain, faucet and toilet plumbing installation. We had all the parts. We didn’t want them to put in the tub or toilet simply plumb in the drains. We were quoted over $3000 for less than 3 hours worth of work. The estimator was rather arrogant, provided litter detail and really didn’t listen to what we were looking for. Their estimate was not broken down into detail and simply listed a lump sum price. Definitely do not recommend. If there was an option to leave a zero star review I would have done so.

Tierra Davila

11 months ago

We had a great service with the technicians sent to repair our slab leak. Vonnie was very professional, communicated well with us and was very polite. I will be using A1 again for other plumbing jobs.

Michael Cleary

a year ago

In addition to a terrific job repairing/replacing our kitchen sink plumbing, on a separate occasion A-1 performed an on-site investigation for the source of a bad drain/sewer smell in the house. In both cases they were on time and completed the tasks in a timely and professional manner. We will use them again for any future plumbing issues.

amanda dietz

a week ago

This man was absolutely amazing , he was professional , kind, explained every process , hard working , helpful , understanding and so much more ! He worked so hard to get the job done not taking really any breaks , him and the guy trent i think his name was worked really hard and got the job done ! They are very respectful and kind. When they both work together they get it done quick

larry vickers

3 years ago

My excellent service started with the the assistance on the phone. For two days they made feel secure. Then my technician Buck King was all hustle from the moment he showed up. I would highly recommend him and the A1 plumbing family.

Bill Harrell

3 years ago

After an obvious busy workday James arrived late to replace our water heater. He worked steadily and carefully until the job was finished and then methodically went over the steps necessary to maintain the integrity of the water heater. Without hesitation he helped us put back items that were moved to allow a new water heater to be installed. Kudos to James and his work ethic!

Alan Farkas

2 weeks ago

broken water supply line to bathroom sink was spraying water everywhere. 10pm on a Saturday night, repair was beyond my basic skills. Only way to secure the water was at the street. Due to medical issues, we need water when we need it. So glad i called A1. Caller was patient, took my information. Ben called back and said he'd be here in 25 minutes. He was on time, looked at the problem, said what needed to be done and it would take half an hour. Half an hour later the supply line was fixed, water turned back on and his workspace looked like it never happened. I also got some good advice on installing well placed cut off valves, a future project that needs to be done. All in all we are happy customers. Pricy, Saturday night emergency call will be expensive. That is not a criticism, just fact. Thankful for 24 hour service.

Krysta Covington

2 years ago

I am so impressed with A1 services I highly recommend Mr. Jason Coleman for replacement of shower and repair ! I am very satisfied with the results the price and the efficiency of their work . Thank you Love ❤️

Tim Kennedy

9 months ago

I can't say enough about Jamie from A1 Sewer & Drain. Give this man a raise immediately. Earlier in the week we had to do a sewage pipe repair, he did an awesome job and finished by the end of the day. Very communicative about everything that he was doing. A few days later, we had a water line leak that started filling the newly dug trench with water. (possibly because the inspector had slipped into the hole earlier) We called A1 and surprisingly although he wasn't working that late, he came anyway. In about 30 degree weather with a short sleeve t-shirt on, he was lying in the mud on his belly fixing the problem. I felt so bad that he had to do that but he said he just wanted to make sure we had water. A+ guy. Give him a promotion!!

R F

a month ago

I need to stress that I have not used this company. I feel like I need to leave this review because it is my belief that one of A1’s drivers was putting peoples lives at risk. This past Friday 08/18 at around 5:30 I was headed eastbound towards the oceanfront on 264 near the Independence Blvd exit in Virginia Beach when I saw one of your work vans going well over 100 miles an hour and violently cutting people off. A few different times the driver jerked the wheel so hard I thought they were going to flip the van. They got right behind me at one point with just inches between us. I didn’t get a license plate or any other identifier besides the company name. There really isn’t any excuse for this kind of behavior and I wanted A1 to be aware that this is how their equipment is being used.

Crystal Morgan

a month ago

Thank you Ben for clearing a drain that affected my AC unit! He was very knowledgeable, courteous, fast and professional during the entire service. I will highly recommend to my family and friends, as well as for my future plumbing needs!

Matt Hoowantstoknow

6 months ago

A1 needed to come out twice, the first time was to clear the upstairs drain, then a week later to clear the kitchen drain.Both times techs came incredibly fast and service was very quick. The techs did their duties professionally, they were very knowledgeable about what needed doing, and they even tidied up after themselves.INCREDIBLY pleased with the service provided and the timeliness of service.

Nanette Vaught

2 years ago

Matt and Tyler were great! They called me when they were on the way (which was early!), and text me when they arrived, and provided a picture so I would know it was them.They quickly assessed the plumbing problem and fixed it!Matt and Tyler were really nice, helpful and professional!

Leslie Fabian

11 months ago

We'd scheduled a plumber for Monday, with our water heater leaking slowly. However, by Friday evening, it was clear we couldn't wait that long~we knew this water heater had to go ASAP! We called A1, never having used them before, and (surprisingly) they said they'd be there the following morning to replace it.Steve arrived, bringing the new water heater on Saturday morning, as promised. He was pleasant, and clearly a professional, rapidly removing the aged, faulty, water heater. He then had to make a run for a pan to go beneath the new one, and handled that task in short order. He returned to complete the installation of the new device, still pleasant, still professional, and also recommending a company to call for water damage repair.We were incredibly pleased with Steve and his A1 service. 100% satisfied!

Eric Potter

3 years ago

Jon was really great! We had a few busted valve shut offs for our washer as well as our outdoor spigot. He replaced a very nasty and old washer valve box and it looks and works great! He also fixed our leaky outdoor spigot with just an o-ring. Great work. A1 was super helpful! Thank you!

Jennie Poole

3 years ago

Update to my last review because needed to call A1 to my home again ( 2 years later). The toilets backed-up on Thanksgiving morning and family coming over in a few hours!! JB came out and fixed the problem quickly!!! He was very kind, efficient and saved Thanksgiving!!.Robin and his helper where very helpful. They resolved several issues that I had and that other plumbers took the easy way out and didn't permanently resolve. I am very grateful for this. I will definitely use their services again.

Richard Benjamin

a year ago

Zach showed up on time and fixed the leak that my HVAC contractor had found in my crawl space quickly and efficiently. Also, identified the source of a water pressure issue with my kitchen sink and fixed it with no trouble. Would use their services again for future plumbing issues!

Andrew Forrest

a week ago

A1 worked with me quickly and took care of the leak I was having... they're an amazing team and will be doing business with them again!

Stephanie Bishop

a year ago

New home owner.... and they came within hours of me calling. They also recommended the mitigation team and construction team that my home insurance company would cover. Very professional, and friendly!!!!

Joanna Zadrazil

a year ago

There really is nothing quite like having a pipe burst in your house late on a Saturday night…3 days before your destination/out of town wedding.I ended up calling two places - one that I knew of and then A1 based on Google reviews. The other place got back to me immediately but we were still waiting to hear back on a time from a tech. Then A1 called and they had Pat B. out to us within an hour of initial contact which was such a relief.At first their price seemed a little high but that’s because there were no hidden fees and it was the actual cost to come out and do the labor…and overall it actually ended up being very reasonable and not expensive at all for a Sunday AM emergency call! Plus Pat was extremely friendly and knowledgeable…and diligent to get it fixed quickly and correctly. More importantly we felt totally comfortable having him in our home.Needless to say, I would highly recommend them and will absolutely be using them for any plumbing needs in the future! Thank you A1 and thank you Pat for saving the day before we are off to celebrate our big day!

Derrick Anderson

2 years ago

Amen for A1! They are the best! Greg is extremely knowledgeable about plumbing and doesn’t mind going above and beyond for the customer. I just bought this house a month ago and have been dealing with constant backups and clogged pipes. Greg came out and got everything cleared and even documented what I needed done to correct the issue. If you’re looking for a great plumber, look no further, hire A1!

Stephanie Lusk

a year ago

I am very happy with the service. My facet outside was not working. I called and the plumber was out the same day. He worked on it for a long time. He could not find the water line. While he was searching he replaced old lines. Still didn't find the line. I called A1 again and he came back out. He suggested to make a new line. I finally have water in my backyard. His dedication and dedication to help me is greatly appreciated.

Karen Burnette

3 years ago

I needed to have a bathroom vanity removed to get flooring installed. They were able to do it at half the price of others that I called and also scheduled a return trip to re-install for after the flooring was done.The tech was friendly and punctual and arrived at the front end of the time window that you are given. They sent me a text prior to arrival and even a picture of the person I should expect to arrive at my door. The service was fast and clean. I would definately use them again if I ever need a plumber again.

Teresa Arnold

2 years ago

Both toilets standing water - would not flush - water backing up in the tub and the shower. Called A1 Sewer & Drain. Nice lady set us up with a technician that came out within one hour. Gregory to the rescue! I have never met a nicer, more informative technician like Gregory!! He had to dig in front of our home to find the main drain to snake it. But when he found it, he couldn’t go that route for it was a “Y” connection so he came up with another option. Took his snake, and was able to flush out what he called a “soft clog”. He also informed us of another option to the “Y” connection which would be a “T” connection that would have made the job go faster. But our home was built in 1986 which I guess that what’s they used then. Greg was just the best! Thank you Greg for all you did! :). Highly recommend this company.Technician: GregoryVan # G3437

Brenda Owney

a month ago

Kyle was so helpful, knowledgeable, and professional. In less than an hour, all the problems were solved and questions answered. Ihave used A1 for years and will continue to do so.

Marie Perk

4 years ago

While I had put off this repair for some time, I finally bit the bullet and called to get the appointment. A-1 had replaced my hot water heater after a major leak a few years ago and I knew that they were reputable. It was easy to ignore this new problem. Faro was extremely well spoken and obviously knew what he was doing. His work was excellent, well done and very neat. My experiences with A-1 have been top of the line. I highly recommend them.

MB Man

2 years ago

Zach was very professional. He called in advance and gave an accurate estimate of when he would get to my place. The repair was done in under an hour which would have taken me two- three years of school to learn to fix because I'm not the best with tools.

Steven Owsiany

2 years ago

Supervisor sets up an appointment for sink repair. Worker shows up 30 minutes past the slotted timeframe. The worker initially tells me my sink needs to get replaced due to rotting. I had him show me where, he pointed to a shiny spot that was sitting on a bracket.Three minutes after that conversation, he reports they do not do the type of repairs. I pointed the specific service out on there website. It was his last job for the night and he showed a large disinterest in working.This company is unreliable and dishonest. I recommend using another company.

Jennifer Bacote

3 years ago

The worst thing to happen is having a clogged sink drain at 1030 at night. We called another competitor and was told we'd have to wait around 1230am at the earliest. Did another quick search and found A1 also has 24hr service. We called and the representative took our info and within 2 minutes Tony had called asking if we'd like him to come to us. Absolutely we did. From the time he came in he was super friendly and got right to work. Didn't mind us asking questions. There was some difficulty getting the pipes off but he kept at it. Tony let us know along the way what was happening. He was able to get the clog free. He cleaned up and got everything back to how it was. Did a last final check before leaving. Tony was absolutely great! Thank you! Will recommend to friends and family.

stephanie rhodes

a year ago

Ryan Stephens was awesome. Professional and great with communication. He let me know everything he was doing and answered all my questions. He also did as little damage as possible and cleaned up his work space. Top Notch service.

Lee Butler

6 months ago

Sent a request for service via their online system and received a response within a day - had a technician on-site the next day. That's outstanding service! The technician, Jeronmy, was on-time, very personable and professional, and explained what he was doing/going to do at each step of the process. He even checked back with his manager to discuss our particular situation - he didn't just make something up or throw up his arms. Although they were not able to correct the specific problem, we did rule out a number of things and brought some peace of mind that my house's plumbing was in good shape. Would highly recommend.

William Barron

2 years ago

Mike, my A1 tech arrived within a few hours of me calling. I had raw sewage pooling above ground and Mike went right to work crawling under my house discovering the problem, snaking the pipes, and recommending further actions. He was friendly and professional, and went above and beyond to ensure my satisfaction.

Thomas Lyvers

a year ago

My water heater bit the dust after 10PM. I shut off the water and gas supply. Called the on-call number and made an appointment for the next day. I received a call back at 8:30 the next morning with an arrival time of 2 to 6 PM. Patrick and Terrell arrived early. By 5:30 they had removed the old unit and placed the new unit. This was an attic installation and was not easily accessible. The crew got it done.I have used A-1 Sewer and Drain for plumbing issues and installs of fixtures before and always found your technicians courteous, professional and knowledgeable. Leaves the work site clean. Pricing is excellent compared to highly advertised competition.

Pamela Gamble

2 years ago

Jason was wonderful, he explained what he needed to do, to repair the leak in the pipe. He was very personable and easy to talk to, and he was quick. I would ask for him every time I need any plumbing issues. Thank you A-1 and Jason.

Erica Stewart

5 years ago

*UPDATE*Justin and John were sent to install the line, and were very courteous and professional. I had a few questions about the gas line, and they were very helpful and knowledgeable about their craft. They had to get access into my attic to reignite the gas water heater when they were finished, and were very insightful on tips regarding my HVAC issues. When they left, they immediately notified Sherry (their permits officer), and reminded me that now the county would have to come out and inspect the work. I was warned that the county is very hard to get an exact date and time with for inspections, and that do not schedule any inspection times with the individual, and usually show up at their leisure.Almost a week went by, and still nothing from the Inspector. Whole days were wasted waiting on someone who never showed up! However, A-1 Sewer and Drain were very understanding and sympathetic to my needs by frequently emailing and calling the county for any updates. They were finally able to get a hold of the James City County permits office - AFTER A WHOLE WEEK - to send an inspector out to test the gas pressure and fixtures that A-1 installed.After the inspection was complete, the inspector told me he wanted the fixture caulked in the crawlspace in order to give it a Pass. I immediately called A-1, and since they knew I'd been waiting so long, Sherry graciously re-routed a technician to my house to get the job done as soon as possible.David arrived less than half an hour later, and was very understanding and helpful with everything. He showed me how to tighten the gas fixture and flex hose he installed on my new stove, reminded me of the soap/water mixture test for leaks, as well as reminded me to make sure I mount the anti-tip safety bracket before the installation (we opted to install the stove ourselves to save on costs).I am overwhelmed by the courtesy, value, and professionalism A1 Sewer and Drain has provided, and my husband and I will definitely be using them for all our future plumbing needs! They have definitely earned their 5 stars!*INITIAL REVIEW*Robin of Truck 37 came out to give us a free quote on converting our electric stove to gas, by running a new gas line for us. He was very friendly and answered any and all questions I had about the process.My husband and I wanted to shop around for the best price on this project, and sure enough A-1 was the cheapest out of three different companies. We will definitely be using them to complete the project. I am only deducting one star (although I wish it was half) because he was about 15 minutes late to our appointed time, when he told us that traffic was not an issue.

Ken Meyri

5 months ago

When things go right, everyone looks good.When things go wrong, you find out what kind of outfit you’re dealing with.A minor thing went wrong, but A-1’s response was more than satisfactory.I’m a grumpy old man, so them leaving me happy is impressive.I highly recommended A-1 Sewer & Drain.

Rob Mukherjee

3 years ago

Pat was terrific - great service, very personable and professional. He identified the issue immediately, and fixed it quite quickly at a reasonable price. I also really appreciate that A1 dispatched someone the same day for our issue!

Lynn Hegan

4 years ago

A1 and Justin (JB) were great from start to finish. Communication setting up the appointment with the office was fast and easy. I was told that the technician, JB would call first and he did, he showed up on time and very quickly fixed my leaking faucet in shower. He was kind and didn't mind that I stood around and watched him work and asked questions, he explained everything he was doing as he went along and I like that. He just left and I am very happy, good experience. Will definitely use them again, Thank you!

Kyle Boswell

8 months ago

The worst customer service I have ever experienced. I had them come out 3 months ago because the main water line to my house burst. It was an emergency that I had to wait half a week before they started. They had to dig a trench through my yard and under my walkway to put in the new line. They also had to break the concrete under my water heater. After they finished, they filled in the trench and the backfill is awful. The ground has large uneven areas where rain puddles, the area the they dug up is so soft you sink into if you walk on it, and there is still a whole that goes under my walkway that you can see daylight through. My water heater is leaning cause the concrete they replaced isn't near level. I brought up the issues with the gentlemen doing the work and he said, Its nothing more than an eyesore and we just do things to a rough grade. When I told him that was the issue, he said he could fix it, but they would have to charge me more money. They also left all of the broken concrete and other debris at my house for which I had to call multiple times for them to pick up. While they were digging they also cut a power line to the street light on my corner. I've been calling them for 3 months about the street light and they only tell me that they will call me back. They have not called me back once. I have to call them every week to find out any information. Today I called to check again and they told me it was not their problem to deal with and I will have to be the one to get the city to fix their mistake. They seemed to only half care about me as a customer while they were doing the job, and once I paid them, they completely stopped caring about me as a customer.

Yorktown Dental Zachary Duman

4 years ago

5+ stars all the way for A-1 Plumbing, and Christopher Boyd. Chris was wonderful. One of the nicest young men, and very courteous and personable. He assessed the problem right away and retrieved what he needed and fixed everything within an hour. We will definitely be recommending your company and Christopher to anyone who asks. Excellent service all the way around. Thank you so much Chris.Cami- Yorktown, VA

LaQuanya Mason-Coyner

2 years ago

Christopher was very professional and communicated every part of the process from his arrival time to work he was doing, with great patience. His experience and knowledge about what exactly was the problem helped eased my concerns about the problem at hand. He went above expectations by addressing an ongoing issue with another toilet that was not on the current work order and explained what may have been the cause.He ensured I knew exactly what I was paying for and was Efficient with his time. A fact I greatly appreciated considering all plumbing services charge a flat fee per hour, minus parts and labor.My boys made an appearance (as they do when a new person shows up in the home) and he was really kind and engaging to both of them.He informed me that services were guaranteed for up to 90 days which was also another relief. I have two small boys who use the bathrooms as their personal offices at times.I would ABSOLUTELY use their services again and would probably request Christopher in particular due to his professionalism and efficiency.Highly recommend this company!

Sandra Major

a year ago

They are a very busy company. The plumber got tied up with a previous job, but their supervisor came to my house and started the job for them. How many supervisors do that? Not many or none at all. That impressed me. The plumber arrived and completed the work. I give them 5 stars. I have had a horrible experience with my previous plumbers. A1 has restored my confidence back to the plumbing companies. Thank You Jesus.

Akellydill

a year ago

10/10 would recommend! I called them up frantically about my washer drain pipe overfilling and spraying out water, they responded and came down the same day. Turns out my house being older had some very old piping. We just bought a new washer and the pipe couldn’t handle the water pressure. They ended up having to replace all the pipes under the house except for the sewer line because that’s another can of worms. They came back within 2 days, made the repairs all same day and had me ready to go so I could do laundry in no time! I had been without it for nearly 2 weeks. We were going to go through our home warranty but the company they sent was taking too long to respond. They were great, fast, professional, very responsive and efficient! It’s been a week and we’re still doing good! Also the explanation of everything was fantastic and they show you what is wrong before and after!

Janet Barksdale

11 months ago

Chandler was professional, courteous, and explained in detail what he did. He did a great job and I am pleased with his services.

Jack Mulligan

2 years ago

From the first call to A1 to the technician in our home, we were greeted by friendly professional people who obviously take pride in what they do. We had a tankless water heater installed and a gas line replaced and the tech explained everything in a easy to understand way. Big thank you to A1 for a quality job.

J & L

a month ago

Justin did an excellent job fixing our leaking toilet. He knew what the problem was right a way and fixed it efficiently and quickly. He also had the part to fix a 2nd toilet. He was professional, quick and friendly.So glad A1 was recommended to me. I will also recommend them to friends and neighbors. Thank you for your excellent service.Lorraine Anderson

Brandon Jones

a year ago

A1 answered immediately early on a Saturday morning when we were without water. We had a technician (David H.) onsite within the hour. David was extremely professional and knowledgeable of the issues we were dealing with and how to repair quickly to restore water.I would give 10 stars if possible. I hope to not need A1 any time soon but would highly recommend them to anyone for any of their services! Hands down best company/employees I've dealt with in a long time.

Daniel Goldin

8 months ago

Had no hot water due to faulty temperature sensor in my water heater controller. The good: A1 Sewer and Drain had fixed it. The bad: it took them a week and a half to do it, which for us meant a week and a half taking showers at the gym, instead of at home. The water tank controller has a diagnostic LED and very clear instructions on how many LED flashes correspond to each controller fault. According to the instructions the number of flashes indicated that there was a faulty temperature sensor, but the thermostat was okay. The first A1 tech had come on Monday, said that they cleaned the sensor and promised that there we would have hot water within an hour. That didn't work. So had to call A1 the next day and ask them to order a new controller and to make an appointment to install it 4 days later, when the controller was supposed to have arrived. On the day of the install, Saturday, they called in to say that they ordered a wrong controller. But apparently the only person who could order a new controller had the weekend off and would be back on Monday, next week. On Monday I called them back and they said that the person in charge of ordering the part will only be back the next day, on Tuesday. On Tuesday they called me back and they said that the correct controller and the guys to install it will be there two days later. Not really sure why it took 3 extra days to fix the first incorrect order. The controller was installed on Thursday, a week and half after our first call to A1. We have hot water now, but the experience was really disappointing. Apart from one failed attempt to fix the problem and the incorrect order, this took way too long, and there was sense of urgency on A1's part, even though I had told them repeatedly that we had no hot water.

Sue Gonser-Xander

a year ago

Highly recommend this company. The technician, Chandler Cobb, who did the work at my Mom’s home was timely, professional, neat and exceptionally competent. Will definitely use this company for all future plumbing needs and highly recommend to others. Sue Gonser

Tory Sutherland

2 years ago

Nick was awesome! Showed up early, got right to the root of the situation, shared some advice for some other questions we had. We learned some things that will help us out in the future as well. He was down to earth, really nice, and let me tell am I relieved to get my dishwasher, sink, and washer back. All the reviews I read rang true and im so glad I called. Getting a new faucet and will be calling them again to help us get it installed.

Corey Donker

a year ago

So I called A1 out to clear a clog in my main line. Initially the service was a catastrophe. The initial service tech made some big expensive boo boos. But I don’t want to make this post about that. I am super impressed by the response and care given to my home by the staff of A1. They accepted the mistakes and rectified them fully. Very honorable and professional. Not something you can expect from a lot of companies. Thank you so much A1.

Steven Timmons

a year ago

Brandon was absolutely fantastic. He showed up and without a doubt saved our night. He was polite and very professional. Refreshing to have great service like this. Keep it up A1. Go Brandon!

William Gibson

a week ago

They got the drain working. Brandon & John was friendly and professional.
I recommend A1 Sewer & Drain.

Shaelyn Porter

2 days ago

Received their services regarding a hot water issue. During our service we had a total of three techs come out.We first called and had them come out to diagnose it. The first tech told us that the water heater was receiving power and that it was either the element or the tank itself, but there was no way to test the elements and it would be a 50-50 shot if we replaced them. He quoted this at $400. if we wanted to replace the whole tank, it would be $2,000. I wanted to check to make sure that the tank was under warranty so I called My warrant company to figure it out what they could do. The next day we had another A1 Sewer and Drain technician come out because we needed to know the exact part that was malfunctioning to receive the warranty replacement. This technician told us that we actually can check the elements and he noted that they were good so it must be the tank that has an issue. We contacted the warranty company and received a new tank. $850 later we have a whole new hot water heater installed (took like 45 minutes I'm not sure why it cost that much but okay). After about four hours with the new heater we still were not receiving hot water… we had the third tech come back to check... ONLY TO TELL US THIS WHOLE TIME THE WATER HEATER WAS NOT RECIEVING POWER. When I finally went into the junction box it was discovered the wires that directed power to the water heater were complete detached and capped off. So it never was receiving power in the first place. I'm now out over $1,000 all because several techs said the unit was receiving power. I'm feel completely swindled out of money because we never needed the replacement in the first place and they charged a rediculous amount for a couple wires and two hoses. CUSTOMERS BEWARE!!!

Vincent Howerton

6 years ago

We had a hot water heater problem and David came to our home. He was friendly, polite and very confident. The company was very prompt as well! We got seen just a few hours after calling and the plumber was right on schedule. We will definitely use them again!

Rozzy S

2 years ago

Todd was on time and very professional. He was very knowledgeable and quickly diagnosed the problem with our water heater, both elements were bad. We went almost ten days without hot water so that was a major relief. We thought we would need a new water heater all together. He even gave us advice on how to fix our water pressure problem in one of our bathrooms. I can't thank A1 Sewer and Drain enough. I highly recommend this company. You won't regret it.UPDATE: 10/11/20Once again A-1 knocked it out of the park. We had 2 toilets clog and sewage back up into the bathtub at around 11pm. I really appreciate A-1 sending a text with the photo of the plumber that would arrive since it was a late night service request.Greg showed up at about 11:30 and got straight to work. He unclogged the outdoor drain lines and then came in to snake the tub. He wore appropriate PPE and his booties. He was friendly and professional. By about 12:30 we had 2 working toilets and an unclogged bathtub. I love this company. I would highly recommend them to anyone who wants fast and efficient professionals. Thanks again!

Joseph Ghee

2 years ago

I called A-1 Sewer & Drain Plumbing & Water Heaters to flush and clean my water heater also to replace my water heaters supply line due to the flexible rubber hose breaking down causing black disintegrating rubber in my water.Patrick was very professional and I was amazed how fast he completed the job. He did a great job and highly recommended him and the company!The company had a very reasonable price and was very good with their communication as far as keeping me up to date and booking my appointment in a timely manner.It’s very difficult to find a plumbing company that’s reliable, honest and has fast service. I will definitely be using A-1 Sewer and Drain again if I have any more plumbing issues.

Rebecca Toon

6 months ago

He was extremely fast and worked hard/efficiently on our pipes that were leaking bad!! They flooded our whole home, and he responded quickly!

Brianna keethe

3 years ago

Great service! My plumber was Todd and he was very helpful, honest, and passionate about his career! He was on time and he was able to spot/fix the problem on the spot. After he finished the job, he reminded me to ask about a military discount. Many other people would’ve left that part out so I appreciate his honesty. Overall, I highly recommend!

Dylan

a year ago

The plumber who came recently could have been more honest with my wife when he came. We asked for an anti siphon valve, assuming we would get a whole new spigot installed. What he did was install a screw on piece that I could have done myself. I need a plumber that can be honest about what kind of work is needed by a plumber and what clearly doesn’t. This should have been part of the initial consultation. $250 bucks for $20 of screw on parts- that’s insane.Edit:The management reached out and offered some concession. They were really nice and it was evident that they care about their customers. For full transparency, the work that was done, was done well. The underlying issue is that the work needed was a small piece we could have installed ourselves, and it was not communicated to us, and then we were charged an arm and a leg for the repair. We felt taken advantage of in the moment. However, we do appreciate businesses that care and it’s evident this one is one of them. We’re still out $250 for a $20 piece of work, but it is what it is.

Dennis Allen

11 months ago

Replacing main water line - Job started slow due to faulty equipment and waiting clearance from Miss Utility. Work was completed in 3 days. However, the company failed to request city permits until the day after they had completed the work. My yard now has 4 large holes that can't be touched until (1) permit is approved by the City which is about 5 business days and (2) waiting for an inspector after the permit is approved which is 2 more business days. Their crew doing the job were great. However, their office staff dropping the ball on calling Miss Utility and filing for permits is totally inexcusable.

Sarah

11 months ago

Company was communicative from start to finish. At booking they gave me an hourly rate. Fixed leaking jacuzzi tub and kitchen sink, installed new bath sink and faucet. Zach was knowledgeable and efficient. Would use them again.

Cassandra Robb

3 years ago

Called on a holiday/holiday weekend... the staff were great. The technician arrived within an hour of my call. The company and technician called to let me know when he (Todd) would arrive. I highly recommend Todd for any job. He was professional, answered all questions, and even cleaned up before leaving. Over all great experience.

Rita Stallings

4 months ago

Logan was very professional and polite. He was on time. I will use them again if needed.

Social Butterfly

3 months ago

Horrible company to utilize for any plumbing needs. I’m extremely shocked that the Service manager tried to scam me out of my money!! What’s really sad is their own technicians are aware as well, and feel horrible for following through with the instructions given. I’m so glad we didn’t go through with their services. Life is good !! Next

Kyle Pankau

a year ago

This is the 2nd time I have used A1 in the last year and both times were perfect customer service, punctuality and informative. The service Techs answered all of my questions and went above and beyond to fix the issue in a timely manner. They removed all trash and left it looking cleaner than they found it. I am highly impressed.

Al-Michael Whyte

2 years ago

Christopher Boyd was a great worker and very respectable. He sat down and let me watch him do the work. He explained and showed me how to get it and and future repairs. I am glad I called A1. I will use their service again.

Andrea Fox

2 years ago

We had Bert come to service pipes and replace PVC pipes that were cracked and leaking behind our washer and dryer units. Everything looks, and works Great now. Very professional and will definitely recommend to Family and Friends. Thank you.

Bradley Jordan

3 years ago

So my original experience with A1 was good, that is until I realized I had the same problem 5 days later(backed up main line from my upstairs). I called and was told I would be under warranty because it was the same issue. The technician I received was polite and tried his best but did not have the proper tools with him to fix the problem. In addition I was told the original issue was documented differently in the company's records even though it was the same issue, and that another technician will be there the following day but is not under warranty and that I would have to pay. I was beyond frustrated at this point and honestly wanted to go with a different company. I decided to stick with A1 because it was already scheduled. I got Pat B. On site he was polite, communicated well, asked all the necessary questions and was on his way. He cleared out my line and in addition made sure the documentation was correct. I felt he was honest and a hard worker. Hopefully I don't have issues in the future, but in the event that I do, I would go with A1 again and specifically ask for Pat B to save the headache.

Elizabeth Raney

a year ago

I called A-1 at 1000 this morning, technician Mike arrived at 1200. In 2.5 hours he installed three water shutoff valves and flex hoses for two toilets and a sink, and also rebuilt and reinstalled two 70 year old toilets. The original 70 year old brass flushing valves on both toilets were corroded solid to the tank, but Mike worked with care, and was able to remove both, saving my original-to-the-house, color coordinated 1955 porcelain toilets. I was thrilled, thought it couldn't be done without breaking the porcelain. He also had to saw-off one corroded bolt. Mike worked efficiently and clearly is an expert in his field. Thank you, Mike!!

Sherry Vincent

a month ago

I highly recommend this business, Josh came to our house on a Sunday when we had a clog and fixed us right up. Very happy with his professionalism.

Chima Staley

2 years ago

I did not like the fact that I had to “request” a breakdown of their $1400 estimate. Also most companies will subtract the service call fee if you have them complete the work. A1 offered a $100 coupon “IF” I scheduled the service for the next day. That is barely half of their $195 service fee. Nevertheless, the service rep, Pat B., was very professional. He was actually more professional than than the office staff.

King LeoVT

a year ago

I had Ryan Stephens as my plumber. He was on time, stepped through the door and went straight to work. Extremely knowledgeable, down to earth. I wasn't able to complete my project today, but I'm definitely going to reach out and give them a call again when I'm ready to get it finished.

Deborah Davis

a year ago

Zach and Addie were on time, polite, and professional. They installed 4 new toilets for us and disposed of the old ones and left everything in better shape than they found it! The call center was very responsive also getting back to me to get it scheduled. Great experience with this company and crew!

Gail Nimitz

a year ago

A-1 responded within 24 hours. They tried to unclog master bathroom drain, but snake hit corroded collapsed 50 year old pipe. They offered to replace the under house pipes, only the pipes causing trouble now. Other companies tried to get us to replace all pipes under house and it was very expensive. We could afford what A-1 did. Great job. Thank you very much. Very knowledgeable workmen and very polite.

Peter Lavallee

2 years ago

Easy scheduling. Fantastic service. Up front pricing. Quick repairs. All things you hope to find in a plumbing service. While my repair was small and straight forward Kyle kept me up to speed on the work he was doing and the price was fair given the time spent and materials needed. Will go back for any plumbing issues in the future.

Rachael Eagerton

3 years ago

Recently bought a home in the area and the water heater went out about a week later. A1 acted quickly to get someone to my home. My tech was Chris B and he was absolutely amazing! Stayed to make sure the job was done well, would recommend a 1000 times!

Robert G

8 months ago

Zack M. was great as usual. I called in the morning and he showed up that day to fix a leak I discovered in my crawl space. He cleaned up the water and it was fixed in under an hour. This is the second time using A1 and I have had a great experience both times. They are very responsive and professional unlike the local companies in New Kent. Pricing is very reasonable. I would recommend to anyone.

Marissa Burdette

11 months ago

Antoine was awesome! A1 got him out to me the following day after I had a slight plumbing emergency (clog that overflowed the toilet) which was amazing! They worked nicely around my work schedule :) As for Antoine himself - he was amazing, worked super quickly and efficiently and gave some super helpful advice. Also very friendly and pleasant to talk too. Will definitely keep A1 as well as Antoine in mind for any future plumbing issues :) !!

Rick Brown

a year ago

Wasn't the greatest experience, but Jerry the Operations Manager made things right. Our repair had us without water longer than expected and we had two different plumbers with two different opinions leading to a lot of confusion and additional time/cost. I contacted Jerry to clarify the confusion and he was happy to discuss. I really do appreciate the willingness to discuss and work with us to make things right,.**Worth noting, I was informed by their plumber performing the work that they do not guarantee their workmanship**

Robert Gallagher

a year ago

Brandon Roundtree was extremely professional and helpful. He was on time and very professional. He promptly fixed our plumbing issues. I would highly recommend A1 Sewer & Drain for any plumbing needs.

Christina Delai

2 years ago

Sent a non-emergent email and was offered an appt the next day. Updated me on his arrival time when appt window began. David was professional and thorough even while instructing an apprentice. Allowed me to get dishwasher installed after repairing my leak. Highly recommend! Will use again if needed!

Jason Ward

a year ago

My wife and I just purchased our first home 3 months ago and we have had our first plumbing Issue! We are so glad that we contacted A1... The technician that they sent out to help us was very professional and thorough! He put our worries at ease with his knowledge and can do attitude... If you EVER need help from them for any of your plumbing needs ask for Brandon! He is a great person, and takes his job very seriously. He made sure that we were satisfied with everything! Thank you so much Brandon. We will definitely be contacting you again for our future tankless water heater! Thank you again -Jason Ward

Ron Curtis

3 years ago

Todd was professional and quickly installed my Watts instant hot water recirculating system. Todd was courteous and friendly. He cleaned up really well and his work is exceptional!!! I would highly recommend A1 Sewer & Drain for your plumbing needs. I also like that I didn't have to ask Todd to wear shoe covers which is a BIG plus for me!

Melody T McCloud

10 months ago

The technician was very knowledgeable and skilled with the job done at our home.He answered our questions in a courteous and friendly manner. Would recommend Drew and this company.

Valerie Lewis

a year ago

Our technician, Mike Smith was friendly and handled our service in a very timely and professional manner. He answered all of our questions in detail and explained what additional repairs needed to be done; providing quotes for those repairs. We would be happy to recommend him to our family and friends.

Cindy Green

4 years ago

I highly recommend this plumbing company. The office responded to my appointment request immediately. The lady scheduled an appointment for the same day and told me how much the visit would be based on my description of the plumbing issue. She called me during the day to let me know the plumbers were running behind and the plumbers called me when they were on their way. When David and Mike arrived, they put shoe protectors on to walk in our home. They quickly identified the problem and took care of it. While they were doing the work, Mike asked about a separate issue and took care of it also. When they were done doing all the work, David came inside and explained what had caused the initial issue. He gave me some recommendations on how I could prevent it from happening again. He also explained what was causing the second issue. Both David and Mike were very knowledgeable and professional. I felt very comfortable having them in our home. When I scheduled the appointment the office confirmed that both of them had background checks. I will call this company again in the future for any plumbing issues and will ask for David and Mike in particular.

Andrew Cordova

2 weeks ago

I chose A1 to reroute a burst hot water pipe and they ran a new line through the attic for me. The tech forgot to install a new valve behind the shower per the instructions but the company came to correct it within a couple of days which I appreciated. They also replaced a few other valves for me on the second visit at my request.There is no longer a leak but I am knocking down my review a star is because of the number of push fittings used in the installation. I have been told that those types of fittings are not as reliable as traditional fittings and should not be used inside walls.

Rob Atchison

10 months ago

Jeremy arrived on time and went right to work. He explained the job up front and the work is high quality. Is use A1 Sewer & Drain again for sure.

Samantha Guyet

a year ago

Update: Increased from 3 to 4 Stars. The Superintendent figured out pretty quickly what had gone wrong, ordered the replacement part, and got the dishwasher up and running again. We appreciate their willingness to make things right, and will absolutely use them again.Update: Increased from 1 to 3 stars. The Superintendent did come out and he was much MUCH nicer. He is going to try to help us fix the dishwasher, so this review could be changed again, depending on the outcome.My husband and I bought a new fridge, and we had to have a water line run to it in order to use the ice maker and water features. They didn't ask us any questions to determine if they would need to bring anything with them, but gave us a quote, and assured us the job was less than 1 hour from start to finish. They showed up fairly early in the window, and then told us they had to go buy another part. We were charged for the time they were gone not actually working on my water line, and took much longer than the 1 hour we were quoted. One of the two techs was incredibly rude, and yelled loudly each time he turned around and saw our cat. At no point did my cat attempt to go near him, nor did the tech ask us to secure him (which we would have done had we been made aware there was an issue).In order to complete the work, the techs asked to pull my dishwasher out. We agreed (I mean, we were paying them to do a job, and this was a very reasonable request). When they finished, they put it back, but in doing so, they broke it. The dishwasher was not screwed into the counter, and had not been since we purchased it at the recommendation of the appliance store delivery and installation tech. The techs who were installing our waterline for the fridge not only screwed it into my counter, they did so in such a way that left the bottom of it raised off the ground between 1/2 to 3/4 of an inch, and sticking out almost 2 inches. The door wouldn't close properly when it was in that position, and it wouldn't turn on. My husband was able to get the door to close after unscrewing it from the counter, but it still wouldn't run. This was only hours after they had left, so we called them back, and the customer service representative was very polite. She sympathized with our situation, and very quickly set up a new appointment for the next day.The same, rude tech came out, and he had an even worse attitude from the get go. He continued to blame us, saying that we gave him permission to move the dishwasher, and that he didn't do anything wrong. My husband asked him to pack up and leave be ause he was no longer welcome in our home, and advised him that once he was gone, my husband would be calling the techs supervisor. The supervisor wasn't available, so we were told that they would get back to us within 24 hours. We believed we were being brushed off. Not long after that, maybe 45 minutes to 1 hour, we got a call back telling us that the Superintendent wanted to come out and look for himself. We weren't given a window of time to expect him. No, we were given a set time. That time has come and gone, and we had no word from him or the company. When my husband called to find out what was going on, again the Superintendent was not available. On top of that there was no record of our appointment or visit.

Titeyona Casper

a year ago

Jeremy, Christian, and Tommy were all wonderful. I've had many misfortunes with my client's remodel... a leak under the concrete after a countertop install took the cake. Im grateful for their patience and ability to explain their process to me. Christian and Tommy made the repair and install painless! Splendid service!

Jennifer Shafer

5 months ago

After an inspector found water under my house I tried to turn off the water to my house and the cutoff valve broke off in my hand. I called A1 Sewer & Drain and the plumber was very knowledgeable and professional. He isolated the leak to two valves in the wall and quickly made repairs, he then repaired leaks in the bathtub handles. I also had a leak on a toilet and he fixed the leaky cutoff and just replaced the toilet because it was really old and in disrepair.He also showed me how to cut off water at the street, and showed me how to tell if there is a leak in the house by watching the water meter (so I don't have to crawl under the house again).The plumber was just a really nice person, very knowledgeable, gave me advice about future projects I wanted done to the house. This is the second time I have used this company. I used them several years ago when the water pipe in my front yard broke open and flooded my front yard. They did a really good job on that repair also. I definitely feel like I was charged a reasonable price on both repair jobs. In my experience this is a very reliable and trustworthy company and I will definitely be using them for any future repairs.

Emily Clifford

4 months ago

Our hot water heater was no longer giving us hot water. I called on a Monday and they were able to come Tuesday morning. They quoted us to fix it and also quoted us a new one. We decided on a new one. They were very patient with us while we called back and forth to decide what to do (since I was at work while my fiancé was home). They got our water heater replaced the same day! Highly recommend!

Marcus Steward

3 weeks ago

A1 Septic and Drain Plumbing is top tier in my book. I had to employ them to go behind a previous company (Central Plumbing who I will never use again) to get me hot water. They sent out a technician (Pat B) the same day. Pat B went through a series of steps to identify the issue. He even made me aware that servicing the tankless heater that I have, was not his area of expertise. I already knew I had the right company for the job. He set me up with a technician that was familiar with the tankless heat the very next day. Now, Pat G and Chris D, we on it from the beginning. They did their part and went above and beyond to ensure that my system get fixed. They noticed that the filter in my system was clogged, which also mean that the plumber from Central Plumbing should have noticed and cleaned if he did his job correctly from the jump. Anyway, the part is on its way and A1 Septic technicians have saved me money and getting me hot water without purchasing a new system. Top Tier company with Top Tier staff.

Kitty Wynter

2 years ago

So I wanted to share my experience with A-1 Plumbing to warn people about how disappointing my service was. So I made my appointment to get my tankless hot water heater serviced. When the tech called I requested that he call me when he made it to my house because I have a cat that needs to be put away and an old dog that goes nuts when you knock on my door. About 20 minutes later, he knocks on my door. Off to a great start. I let him know my tankless hot water heater isn't staying on. You turn it on, it works till you stop using it then it doesn't turn back on. The tech goes up to take a look, takes some pictures, turns on the hot water, does his thing then says he's gonna go out to give me an estimate. The estimate he emails me says nothing about a tankless system and just has a replacement tanked system. I told him I needed to get my partner's opinion, he said that's fine and that I owe $195 just for him to come out there. Fine, whatever, I pay it. My partner and I decided to get a second opinion. In the meantime, A1 calls me to see where we want to go from here and if I have any questions. I asked why there's nothing about the tankless system on my estimate. The lady who called seemed confused and said there was nothing in my file about a problem with the tankless system and that she would call a supervisor about my issues. About 2 hours later, the supervisor calls and says she can give me an estimate to replace the tankless system. I tell her no thanks, we are going with a different company. She then tells me if we go with their company my $195 I paid would go towards the price of the replacement system. I tell her no thank you again. So the next day I get a call from A1 asking when I want to move forward with my replacement tankless and tanked system! Like, WHAT?! I told her no thank you, we are going with a different company. I've now gotten texts and emails asking about my experience, so here ya go! DO NOT use A1 for any services!

Debbie Mia

2 years ago

When we called to get a quote for a broken drain pipe in our slab, A-1 had a gentleman (Andy) out first thing in the morning the next business day. Andy thoroughly explained how the job would be handled and what to expect should things be worse than a single pipe failure. As this is something I've never dealt with before, I had a million questions and Andy had no qualms answering each one. Within an hour, he emailed two quotes - a best case and worst case with a full breakdown of what each entailed. Thanks to Andy, I felt reassured and comfortable with the project and estimated timeline for repair.As for the work, Arty and his team member were absolutely incredible. Efficient, professional, and personable. Despite no plumbing schematics being available, Arty was able to quickly find a starting point that didn't involve unnecessary concrete removal. Throughout the process, they kept me updated on what they found and what their next steps were. They even gave me a heads up before starting the jackhammer so I could put on hearing protection which was SUPER appreciated. The repair took all of 3 days.It's one thing to just come in and fix a semi-major plumbing problem. What made A-1 shine bright were the personalities of each individual involved in the planning and follow-through. And for that, I will write paragraphs of praise and recommend them to everyone in need of a repair.

Jennifer

11 months ago

We called A1 because of the great reputation they had. The first plumber who came out was really nice and respectful and we liked him but he had trouble with the replacement of our garbage disposal. What should have only taken an hour took about 3 hours. However, with guidance from his Supervisor by phone, he was able to finish the installation and we were not charged for the extra 2 hours.Fast forward a few hours later, we tried to wash our dishes using our dishwasher and learned that our dishwasher was not using any water. Because of this, one of the plastic utensils in the dishwasher that fell inside was burned by the heating element of the dishwasher and caused smelly burnt plastic smoke to fill the entire first floor of our home. Our A1 plumber had forgotten to turn the water back on for the dishwasher. My 77-year old father had to crawl under the sink and had to turn the water back on himself. God bless him. He had a difficult time doing this but he got it done.We ran the dishwasher again but then learned that it was not draining. Dirty, stinky dishwater stayed in the bottom of that dishwasher for a couple of days until A1 Plumbing could come back to see what the problems were. I knew right away that the garbage disposal plug was probably not removed by the plumber. There was also leaking coming from a pipe attached to the garbage disposal.We called A1 back to let them know what happened and they scheduled a more experienced plumber to come out and essentially re-do everything the first plumber did. A1 stands behind their warranty which is the first reason why I am giving them 5 stars. Our plumber Pat, the one who fixed everything, did an outstanding job. He is the 2nd reason we are giving A1 5 stars. Pat was very efficient, knowledgeable, respectful and prepared. He is someone we will request should we need any more plumbing projects completed in our home. We highly recommend A1 Sewer & Drain Plumbing because our initial experience could have turned us into disappointed customers but instead we were won over by the amazing customer service we received. We also appreciated the pricing of your service because it is a fair price and quite competitive in this market as I received quotes from 2 other companies prior to choosing A1. Thank you for that. We will be sure to use A1 Sewer & Drain again in the future.

Cheryle Hensley

a year ago

Excellent service, explained the problem and repair. Completed repair same day as the call out even though it was not expected to be that large of a job. The technician was friendly and I felt comfortable at all times. Cost was reasonable and less than I had anticipated.Definitely will use again and recommend!!

Brandon Wasson

2 years ago

We smelled a gas leak outside by the meter that Virginia Natural Gas replaced last week. The gas company guy came out and identified two leaks in the piping outside by the meter, but said that part of the piping was ours. He had to shut off the gas and put a lock on the meter and we had to call a plumber to fix the pipes, then the gas company would come back out.It was 8:30 at night, temps were near freezing, and we have a gas furnace, so I called A-1 since they provide emergency services.An hour later the A-1 guy showed up. I showed him where the leaks were at (there were still foam bubbles from the gas company testing). He immediately said they didn’t carry that size pipe in the truck. He said he was sorry but he had to charge me the $295 emergency service fee for the first hour. He was there for maybe a total of 5 minutes, most of which was spent charging my credit card.It’s 10:13 pm now, supposedly A-1 will call me tomorrow and let me know when someone can come out (with the correct size pipe in the truck?).So I paid $295 to be told they couldn’t fix it and wait until ??? for them to come back.We’ll see how it goes tomorrow.

Marlee Fuller-Morris

2 years ago

Patrick was great! He was very knowledgeable about fixing a gas leak in an outside line. Took about 30 minutes and the problem was solved. We would definitely call them again.

Niko Gray

3 months ago

Great service! The technicians/plumbers were great. Recommended.

Mark Frisch

a year ago

We had are kitchen remodeled and the contractor plumbed the new sink in . We noticed it gurgling and knew this was not plumbed correctly so we called A-! Sewer & Drain to re-plumb the new sink. Jeromy was very cordial easy to talk with right away. He was professional and reassuring the job would be done correctly. He re-plumbed the sink correctly. I could look at it and knew it was done correctly as opposed to the way the contractor had done the job.

Luis Fisher

a year ago

My experience with this A-1 company was outstanding from start to finish. Beginning with the initial phone call with Jessica who was polite, engaging, professional, knowledgeable, and convincing, to the actual installation of a new water heater later that same day. Leslie Vinson, the technician who installed the appliance all by himself, was likewise efficient, professional, patient, and a very pleasant individual to do business with. I believe this company probably provides the same excellent level of professionalism in all the other services they offer and I highly recommend them based on my personal experience today.

Richard Montgomery

2 years ago

Greg Stevenson was Professional, Courteous, Polite and super fast. Greg arrived 5 minutes ahead of schedule and had the job done in a blink of an eye. Great guy all around!!! I would highly recommend Greg to anyone anywhere!! Outstanding Service with a smile!!

RUTH TRIPLETT

4 months ago

Everyone at A1 was professional and courteous. From the phone call to make the appointment to the individual who texted about the appointment, through the plumber, I was very pleased with the service from each person. Pricing was as told to me over the phone and I got good service for the price. In addition, the plumber who came was so professional and knowledgeable that he immediately made me comfortable that whatever problem he found, he would be able to fix. He was kind and patient in explaining what he found about the leak, as well as what he would do to repair it. It is not always comfortable having folks come to the house to make repairs but I felt comfortable with this gentleman. Highly satisfied, I plan on using A1 for all my plumbing needs.

Diandra Johnson

4 months ago

The initial experience was great. Even the receptionist that took my call was very friendly and attentive. They sent a plumber, Chase out the very next day each time I called. He seemed knowledgeable and kept me updated as he was going. He did not give me unreasonable expectation and was truthful about what he would have to fix and how he would have to do it. He was on time and courteous of my time. He was proficient to locate the problems, he made every effort to correct it the most efficient and clean way. He gave his expert opinions and took his time to check his work. He showed me where the issue was and answered all my questions. If all the plumbers are like Chase, I will always call A1 Sewer and Drain!

Brent Cox

a year ago

I had my 50 gallon water heater replaced. The techs were great and did a clean job. The only issue was that the receptionist didn't ask me to measure my water heater height so I said it was around 4 or 5 feet tall. The techs given a 4 ft and it wouldn't fit so they returned early the next morning and took care of business.

Mo Problems

7 months ago

I called A1 Sewer & Drain frantic on a Friday morning because a pipe was leaking in my crawlspace. I found their contact information through Thumbtack, and gave them a call right away. From my first interaction with their scheduling staff, I was reassured that they would be able to come fix my problem, and that they would be able to come that day (some other companies that I also contacted would not be able to come until the next week, of course unless I wanted them to come for an emergency appointment and charge me an arm and a leg to do so). The technician who helped with my problem, Zach, was very professional and extremely knowledgeable! He walked me through every step of the process, and pointed out some things that may need my attention in the future. As a first time homeowner, having situations like a burst pipe cause a lot of stress and worry. But with the great service that I received from Zach and A1 Sewer & Drain, I know that help is just a phone call away! I will definitely be using them again for my plumbing needs.

Ann Mejias

2 years ago

Jeremy was our service technician. He was very polite, informed us of what he was going to do and after he fixed the pipe he cleaned the area so that there wasn't a mess. Price was better than the competitor I give him 5 out of 5 stars. We will keep your company in our contacts at the top. Thank you very much!!!

Matt Scott

8 months ago

Josh Larson came out to our home and quickly fixed a leaking shower. Professional, timely, and provided insight into how to fix this issue if it ever arose again. Would highly recommend this company as well as Josh!

JJ T

11 months ago

I can see why this place has a very high rating! The guy that came to the house was professional, kind and courteous and very knowledgeable, he knew exactly what the issue was and went right to work, he was in a out in about 30 minutes! Very reasonably priced compared to other plumbing services in the area.They do offer a military discount as well!

Ryan Croley

2 months ago

I had requested an estimate for repair to my well system and after paying the $200 evaluation fee. I was given a quote for $1500. After two cancellations they arrived at my house and added an additional $1800 to the quote. The technicians (who were new to the job) could not explain the change in costs or provide any transparency. I had to start over

Andy Hill

2 years ago

We found out that our insurance would not cover the problem and after 4 plumbers came, gave an estimate, and suggested or next step, then NEVER responded... We contacted A-1.Jeremy came out, did his thing, found the leak, bypassed the main same backflowed the house and made it possible to clean our house, take showers, and use our own toilets.We have a long road ahead to a full repair, but are eager to work with A-1 moving forward.Oh, and by the way, our leak detection cost half the price of American Leak Detection. Nothing bad to say about them, but they were $15 shy of double what we paid.10 out of 10 I would recommend

Stacy Patrick

4 years ago

I had a wonderful experience with JB from A-1 Sewer & Drain Plumbing. He was on time, knowledgeable, and friendly. He worked quickly, but was still thorough, making sure everything worked before he left. He even squeezed in an extra job within the hour he was here that I remembered I needed done. Friendly receptionist when I scheduled and honored an online coupon I was having trouble redeeming. Would definitely recommend A-1 for any plumbing needs!

Pedro Rodriguez

4 months ago

I had outdoor spigot installed and they we're very professional definitely recommend them.

Valda Branch

3 years ago

Christopher called ahead and arrived early. His customer service was excellent and he was very pleasant to work with. He was careful to be clean during the job and after it was completed. This was in spite of having to move from inside to outside the house on a rainy Saturday morning. He was very good about explaining what he found and what he was doing while he worked.I hope I won't need plumbing services again but if I do I will ask for Chris!!

Christian Pannell

a year ago

Brennan, Pat, and Deanta are very professional and highly knowledgeable in their trade. They restored confidence in my situation, and were very nice. They got me taken care of, even staying back a little late to make sure the job was finished. Best shower ever! 10/10, would call again.

Scott Scott

5 months ago

Technician who came (Patrick G.) was a cool dude. Showed up on time, was knowledgeable and tried several things to fix my issue. Although there was no fix for it that was cost worthy for me I was able to get the reason for what was the issue and was able to use his expert evaluation and diagnosis to find out what the problem was.It was 190$ for the hour he was here to do his assessment and would have cost me about 900$ for him to fix it but I went the route of getting the part I needed for 99$ and fixing it myself. He is a valuable technician and had an apprentice with him. Heard him coaching and advising his apprentice and allowing him to go through the process as well. No doubt that he will train him well and you will have another excellent technician.

denton feather

a year ago

I was lost had no idea what to do next. They swooped in and cleared the pipes. But also gave me the peace of mind that I had the next clear step in my issue. Sometimes even tho it was the solution he had the knowledge and full to speak up on my next step. More people like these fine men and women needed!

Max1492

4 years ago

Fantastic service! This was the first time I used A1 Sewer & Drain, but I now plan to call them first in the future. I had a minor water emergency and they came out the same day to resolve the issue. The service technician, JB, was very professional and super-polite. A really great guy. He didn't mind me hanging around and asking questions. Top notch. Very happy customer, here.

Cassandra Cutler

a year ago

They are certainly transparent about cost, and the technician I met with was prompt and polite.Now to the negative: I called because my tankless water heater is installed improperly, causing some inconsistency in it's operation. I was already aware that the problem was electrical, and I said as much on the phone AND to the technician. I also said that what I wanted (I said this several times) was to get the system that is currently in place up to speed if at all possible. I was told that I would have to have it re-wired, and have my breaker panel modified (it IS possible to fix the one I already have).$170 later, I have a quote for a whole new larger system, installed. The price quoted to me is the highest end of average, according to another company I have called, and it is for the larger system, which I also said I am not interested in. I feel like they could have at least saved me the trouble by asking for a model number and pictures, which is all that the technician did the day of his visit. I had to actually call them 2 days later to get my quote sent to me, because they forgot to send it.When I reiterated the course of action I'm interested in on the phone, all they wanted to do is repeat the reasons for their recommendation, without allowing me any say in the cost-benefit decision of which option fits my needs (I do not need a larger system: I am in a one story home less than 2k sq feet, and even the improperly installed system I currently have fits my needs, it just has quirks).I don't think it's intentional deception, just maybe too large a business to put much thought or energy into actual customer care or relation.

Rob Swale

2 years ago

The technicians, Chandler and Matt, were great! They were knowledgeable, professional, and courteous! Most importantly, they were able to fix my problem when other plumbing companies couldn’t! A1 plumbing will be my first call for any of my plumbing issues!! I highly recommend them to anyone who has a need for a plumber!!

Jasmine Michitsch

3 years ago

New to the area, so I had no clue who to turn to for help. Googled water heater repair and saw they were open 24/7 and were able to come for emergency. Tony was super awesome. He got here within an hour of me calling for the help. He was very quick and knowledgable about the situation. Installed the new Thermal Expansion Tank within the first hour. I would highly recommend to anyone who needs help with their home.

Tori Fielding

3 years ago

James was punctual, extremely professional, and knowledgeable. As first time home buyers who are new to the Newport News area we didn't know who to turn to when we began encountering a few hiccups in our charming old home. James has helped us now on more than one occasion and we have always had a wonderful experience. Do not go with any other company. I would recommend A-1 a thousand times over.

Mike Pittman

4 years ago

Called A1 plumbing in to fix my tub & shower faucets. After many attempts to see if the internals could just be replaced, it was finally decided that I need to replace the faucet set in its entirety. The technician Chris B was very friendly and most of all kept me informed of his every move during the entire job. A1 should be very proud to have such a GREAT employee on their staff. Thank you again Chris B for such an outstanding job from the beginning to the end of a successful job well done.

Joseph Springer

a year ago

Very impressed with the professionalism of the 3 A1 employees we worked with. They took their time to explain what was discovered and discussed the options. My piping was under a concrete slab making this a royal painThe concrete had to be hammered up and the filled removed by buckets to expose the damaged piping.We viewed the condition of the surrounding piping to ensure there were no additional areas of concern. They cleaned up after themselves and we were very pleased.Thank youMr. Cobb, Christian, and BenI rate them 5 stars.

Kya Strempski

a year ago

Mike was SUPER cool and awesome. Dude knew his stuff. I tipped him well just for being all around a great plumber, was there in quick amount of time and got the job done and everything works great again. A1 is Expensive but you know you’re getting a job done correctly. I’d definitely use again if I’m in another pinch. 100 out of 10 I recommend

Cheryl Bugelski

4 months ago

I had a tankless hot water heater installed in the cupboard under the kitchen sink. Called on a Monday and the estimator came onTuesday and by 5p.m. the installation appointment was made for the next day. There wasn't a fee for the estimate. The team arrived on time, and kept me abreast of what was going on. Ethan and Shawn were professionals. I highly recommend calling A1 Sewer &Drain Plumbing & Water Heaters.

Tiffany Brooks

5 years ago

Don't be fooled! When you call for information or to schedule an appointment, their customer service is great, but if you have any issues/complaints, the customer service quickly goes down hill. The work done was good, although everything wasn't discussed prior to the work being done. When we had an issue with the billing, everyone from the owner, Jimmy, to the office manager, Candice and Cindy were all rude. I have never been talked to so negatively and from so many people at one company. I can honestly say they do not value customer service AT ALL. If you want to risk everything being done with no issues, then give them a call but if anything can possibly go wrong, don't expect them to be nice enough to fix/solve it. *If you don't believe me, sort the ratings by lowest score, you'll see for yourself how the owner handles his customers.*

diane gurley

2 years ago

We called A1 Plumbing out of the blue because they offered same day emergency service. We had a sewer blockage that needed same day attention. A1 Plumbing arrived just a few hours after calling for service. Chandler Cobb was our plumber, and he knew exactly what to do the moment he arrived. He went right to work after a short assessment, and did not waste any time. He is very hard working, extremely knowledgable, gave us only what we needed, and we were unclogged, and problem solved in no time. Chandler is a friendly young man, and it was very pleasing for us to have him do the work. The final price was more then fair, and we could not have been happier with our overall experience. A1 Plumbing will now be the only plumber that we will call for our needs. I would give this company, and Chandler Cobb 10 stars if I could. Well Done ! A BIG THANK YOU !!!

Royalle W

2 years ago

Main Sewer drain was clogged up. I called Michelle at 8am this morning she was very friendly and she told me she could have someone here by 10am!! I said great the other company the landlord wanted to use told me 2 days. When I say they went above and beyond at about 915 Nick calls me and says I will be there in 5 minutes!! I was beyond happy to hear this. Nick shows up he was Friendly and Professional. He fixed the problem in No time!! This Company is Great The sense of Urgency and Professionalism displayed by Michelle and Nick I will Refer to friends and family. Thanks

King_ Kd__

a month ago

So recently we had plumbing issues at our place of business Corey Jones State Farm and they have come out to “fix the problem” and everytime they have had to come back out. This is a place of business and we still can’t use our bathrooms. I have tried speaking with the manager but he is either in a meeting or out of the office unresponsive. So my business is suffering because they can’t fix the issue. I don’t know what else to do and still need bathrooms done. I don’t like to use these measures but it feels like we are being ignored.

VILLA CADLE

a year ago

We called A1 due to an unexpected emergency with a hose on the water heater. Pat B. came out and repaired it. He was super quick, knowledgable and professional. We called at 12:56 PM and Pat B. called to let us know he was on his way at 1:19 PM. He was done by 2 PM. The price was good/reasonable considering it was during emergency hours on a Sunday. We will use them again in the future if we are in need of their services. I highly recommend A1!

Brandon Richard

2 years ago

A-1 showed up on time and ready to work! They immediately new what to do, and even installed a replacement faucet at request. Excellent customer service and excellent work. Once completed they took the time to thoroughly make sure their work was top notch!!!!

Gina Damiano

a year ago

I have been using A-1 for many years. The first time I had to use them was to replace my Hot Water tank 13 years ago. Since then had to call a few times for various pipe leaks on the tank. Bert has come out these last couple of times and is always very professional, friendly, and efficient. Will continue to use them as I have been.

Jesse Meckley

2 years ago

Jeremy and A1 were great. I called at 7:15am and they were here by 9am already inspecting my water heater. They had a new one installed and running by 12:45. Very professional and will 100% use them again next time I need plumbing services.

JAMES SWEARINGEN

2 years ago

A one Mr. Chandler did attend to my property address care of A-1. He was well-mannered, performed his services remarkably and then listened.
He noticed a problem neither of us did, or I alone. He fixed it and facilitated better performance of a complete system.
Thanks A-1

navywifelara

2 years ago

I am so frustrated. We have had these guys out twice to fix a mysterious issue with a toilet that bubbles. They were late to both of these appointments. Not a little late, HOURS late. We did some stuff on our own and did some more research to try to find out why after two visits it’s still bubbling. There is a vent pipe on the roof that is likely clogged. I call back for the THIRD TIME. They schedule me for 2-5. I get a call at 3 telling me they won’t be here until 6 or 7 pm. I get a call at 5pm telling me, sorry, they aren’t coming because it rained at our office and we can’t go on your roof.I said, “My roof is dry. It didn’t rain here.” So they tell me, well it doesn’t matter because it rained here and so we already sent the guys home.I asked if they could come back very first thing in the AM to fix the issue and I am told, we can have them there between 9 and noon, but it could be later depending on how long their first job goes.....this is crazy! I am 100% going with another company. Nobody was able to recommend anything that actually solved our issue in our first two visits, which we paid plenty for. We had to be detectives to try to figure out our plumbing issue even though we aren’t plumbers and you are incredibly unreliable!

Ralph Crump

7 months ago

Very friendly and professional Technicians. They both went out of their way to make sure we were satisfied as customers. They were very informative on the services they performed. I highly recommend A1 Sewer and Drain Plummers.

Dani Brewer

a year ago

10/29/21💪John & Ben💪 worked their tails off installing a new water heater, which, due to my closed-loop system, was essentially an all day install. They were super friendly, communicative, and explained everything in a way I could understand (I am not a SME in this arena).Thank you for all your hard work, gentlemen! I won’t hesitate to call & ask for you guys when it’s time to upgrade my 🚽🚽🚽.Sincerely,Dani BrewerBefore:Buck was an extremely friendly & personable young man who was able to troubleshoot my clogged sink and my leaking toilet issue in under an hour. He shared with me his excitement for his workplace, teammates, and really seems to enjoy his job. I'm sure he will put countless smiles on future consumers. Thanks again, Buck!

Ken S

a year ago

When our hot water heater died I called A 1.and was told they could be out to replace it in the morning i was so relieved. Leslie was the technician that did the job. He was very friendly, knowledgeable, and thorough. The old unit was taken away and the new one set up, filled and started. Very nice quality unit with a great warranty. I highly recommend A 1.

Keegan SE VA

2 years ago

A1 called us within minutes of our requesting a call online. They scheduled us in for the very next day.They arrived on time. They quickly fixed the first toilet and had the second one removed and replaced soon afterwards.Great service. Very nice guys. We would call on A1 again!

Brandon Gazzanigo

2 years ago

A few days after settling into my new house, I came downstairs to see my living room flooded. Immediately called A-1 and Justin came to take care of us. Fantastic work, good pricing, and a load of knowledge of the situation. Turns out the caste iron piping throughout the house and exterior has begun to fail and I had roots in the main drain pipe. Justin spent 2 days getting everything back in shape and operable for the time being. I’d recommend him to anyone!

Celeste Duncan

2 weeks ago

Checked out reviews for A1 and made an appointment. Logan came earlier than expected but that was not an issue. He promptly found the leak in the wall coming from my tankless water heater. He repaired it, checked it out to make sure everything was repaired properly, cleaned up and was done within an hour. He was very very personable, very funny, and I enjoyed talking with him. If you want an experienced plumber with a reputable company go with Logan at A1 sewer and plumbing in Virginia Beach. Great service!

Marie Faulkner

4 months ago

Called for suspected partial block of the pipe in toilet. (Large bubbles forming in bowel). Did not have right size snake. Then diagnosed problems in tank replacing parts. We had the same problem plus the tank started leaking. When we called back to report the same problem with the new leak... we were told we'd have to pay another service call fee.We called Atomic.

08slicknick

a year ago

Bert was very professional and informative on what was going on and what they found. They fixed my dripping faucet and my leaking drain pipe in two hours. Would recommend. Thank you!

Mary Batten

3 years ago

I highly recommend A-1 Plumbers. We had an emergency problem with poor pressure in our hot water that was related to a problem in our tankless hot water heater. A-1 sent Christopher Boyd on the same day I called. He arrived promptly and quickly diagnosed the problem and did the necessary repair to restore both pressure and hot water. Christopher was very knowledgeable, highly professional, and efficient. He is also a personable young man. My entire family enjoyed meeting him. We would happily call A-1 again should we need a plumber.

Thomas Duffey

8 months ago

My technician Drew was quick, thorough, and professional. The A1 team made a heroic effort to get my water back on sooner than expected upon my return from an overseas trip when I learned on Christmas Day while I was away that a water pipe had burst in my home and flooded the neighborhood. Thank you all for the fantastic effort!

Travis Engebretson

2 years ago

Gregory S. Was the tech who came to unclog the main line from my house to the city sewer line. He made quick work of it, cleaned up neatly and was courteous, professional and informative. He took the time to explain why I had the problem and what I could do to avoid problems like that in the future. Greg explained the pricing which was reasonable and I felt like i was being looked out for. No business is any good if the people are not great and Greg is great, so my experience with A1 was great.

Nichole Pienta

a year ago

Their dedication to first time quality work is evident throughout the entire process. Hopefully I won’t need them but if a plumbing issue does arise at my house they’ll be the only company I call.

Brenda Littleton

a year ago

I had my entire grey water system replaced in my home. Vanni and team did an OUTSTANDING job! They were polite, friendly and worked extremely hard to get me back in my home as quick as possible. After two weeks Vanni felt like family. Thank you for the amazing job you did! You guys are the best!!!

Catherine Mintz

a year ago

I needed help TODAY and they were able to get me scheduled. Yes I paid the emergency price but it was well worth it and not overly high. The service tech arrived early and he explained everything that needed to be done and answered my questions. He was polite and friendly.

Gerry Sinchongco

a week ago

Jeremy was very professional and knowledgeable, and explained things to be repaired after leak detection service today..

Donna Roggmann

5 years ago

A1 sent David to take care of our sewer line clog. He was here within a few hours of our call and was able to fix the problem in just a short while. David was very knowledgeable and polite. He made sure to cover his shoes before entering and left our bathroom neat and clean and back in working order. The cost of the service was very reasonable. We highly recommend the folks at A1 Sewer & Drain Plumbing and Heating.

Pam Rishel

a year ago

Crews that performed the work were very professional, excellent clean up after every day, did a great job in containing construction debris in house. Could not have expected more what a great job from start to finish. Crew needs to be recognized for their professionalize.

Kimberly Woodruff

10 months ago

Technician arrived on time. He was very courteous and explained everything. Cleaned up after job completed and reviewed bill. Would use again.

Sherri Ousey

a year ago

The process was as smooth as a well oiled machine, from the initial call to schedule to the prompt arrival and efficient work done by a quite knowledgeable plumber. Zach is genuinely nothing short of superb and A1 is a go-to!

Ariel Fane

a year ago

I called A1 after discovering a substantial leak in my crawlspace on a Friday night. I had called a competitor first, and they sent someone out that was unable to tackle my issue because of a smaller crawlspace entry. The next available tech couldn’t come until Monday. A1 was able to send someone within the hour. The tech Bert arrived right on time and immediately got to work. Bert was professional and courteous. They were able to solve the issue and get my water turned back on in less than an hour. They were always transparent about pricing, which was not a bad rate for what was considered emergency services.Overall I couldn’t be happier with the services provided by A1. I see why they carry such an exceptional reputation in the area. I’ll never use another plumbing company!

Ken Buchanan

a year ago

Zach was on time, knowledgeable, and professional. He listened to what I had already attempted and discussed his plan with me so I understood what he intended to do. Great service and a great tech! Thank you guys for the Military discount as well!

Briana Johnsen

a year ago

A1 has always been responsive. Communicative. Honest and on top of their game. They listen, they understand and were very helpful. When there was something in the way of getting the job done. They communicated the issues and helped solved them. We were remodeling our bathrooms and Chris came to fix the plumbing. He was ontime, knowledgable and professional at all times.

Charlene Duckworth

a year ago

A1 Sewer and Drain Plumbing provided great service. The workers Buddy, Hanlin, and Lyndon provided very skilled and professional work. They were very knowledgeable and were happy to answer all the questions we had.

Brandt Ward

3 years ago

Brent was running late for the appointment, but the crew communicated and always kept me in the loop so I was aware that the timeline might change. When he arrived, he was courteous, polite and professional. I was very happy with the service performed and the quality of his work! If I have another emergency that I can’t fix myself, I’ll definitely be calling A-1 first!

Linda Dagostino

3 years ago

Chris B arrived on time and he was very courteous and polite. He explained the billing procedure and got my leaky faucet fixed and my garbage disposal fixed in about an hour. I would recommend A -1 Sewer and drain plumbing to all of my friends and family. If the need arises I will most assuredly call them again

Bonita Anthony

5 months ago

The service person, Justin did not do a proper analysis and review of our sewer issue that cause backup problems within our home. He briefly went under the house, left our enclosed crawl space door open, then made an assumption that our sewer line was in the front of the house without dropping a camera through sewer vent pipes. He broke our porch post lights and dig up a little in our front yard to try to find our sewer line. He then made an assumption and said that they would have to tear up our front yard, our sidewalk and possibly our fro porch railings and only patch it up. They gave an estimate of the work that included excavation that was 3.5 times more than the average price of a two-way clean out. He left without doing the work of clearing out our sewer line blockage that made using my of our bathrooms in the house. I immediately called another company and they gave us details of how they would review the issue. They unblocked our line and came back to do an extensive review and found our sewer line went to the rear of the house and not the front. Really disappointed.

Michel Barbe

a year ago

We had great service from A1 Sewer & Drain Plumbing. Our water heater burst overnight and they were very responsive to the situation. We were able to stop the water leak overnight so our dispatched technician, Mike Smith, arrived on time to our appointment the next morning. He assessed the situation and reviewed with me what had to be done. Because the job was in a difficult area, a second technician was dispatched (cannot recall his name) and both were professional and courteous. Job was completed quickly. I would recommend using A1 Sewer & Drain Plumbing for your plumbing needs. You will be impressed like we were.

Q Johnson

a year ago

Jeremy B. was very quick in finding the issue. I had a leak and couldn’t find the reason called A1 sewer. They sent Jeremy the same day and he had the job done within 2-3 hours. I recommend anyone with plumbing issues to try them out. Very professional service.

Sam Kimble

a year ago

I have used A1 Sewer & Drain twice and both time I have been very pleased with quality of work provided. Th last time was April 19, 2022. The A1 Sewer & Drain service technician was courteous and respectful and presented a very friendly approach for his work. The work performed was completed within a reasonable, timely fashion. The price quoted was reasonable and fair and the service technician did not attempt to add on extra time. In general, I was very pleased with A1 Sewer & Drain and I will be using the company again in the near future.

Elizabeth Povilauskas

2 years ago

The guy came was very nice! When I called for an emergency, they came really fast to repair and find an issue w my toilet backed up.I gave a low rate because they said roots is the caused so I hired another plumber to take a look at and ask for a quote, trying to compare the price to this company. Then.... the guy literally showed me a camera there's no roots or anything else in the pipe... so if I didn't hire someone else and I will be so scammed out of this company. 😔

Rad Alba

3 years ago

Jeremy is very enthusiastic and knowledgeable. He cares about the quality of his work. Highly recommended!Thanks Jeremy.5 *****Technician Greg is absolutely fantastic. He is courteous and loves his job. He is professional and respected our home by observing our safety during this pandemic period. His finished work was clean and outstanding. Highly recommended both Greg and A1 Sewer and Drain. Thank you Greg.

Jonathan Lozano

3 years ago

In my experience the customer service was pretty good, the plumber was a nice guy when speaking to him that is why I give them three stars. My only issue is they gave me assurance and made me feel confident that the issue was fixed. It was not, not even three days later the issue is worse than it was originally.

K. Kulick

3 years ago

I called A1 Sewer & Drain for problems with my hot water heater. From start to finish, every interaction with them – whether by phone or in person – every interaction was friendly, courteous and professional. A two-man team, headed by Buck, arrived at my door right on schedule. Due to the pandemic, they wore face masks and shoe coverings and maintained appropriate physical distancing. I knew in advance that my old water tank would need to be replaced and they came prepared with a new tank. After examining the old tank, they noted a couple of issues that were not up to code. They immediately informed me, explained what needed to be done and what the costs would be then requested my approval for proceeding. I especially liked the fact that they kept me well-informed throughout the process. They worked diligently, efficiently and answered every one of my questions. Their problem-solving skills were impressive and their work was excellent. Before leaving they carefully cleaned the area where they had been. Buck and his partner were respectful, informative and professional throughout the entire process. I received the invoice, as well as “before and after” photos via email – and all this before they had even left the driveway. I would (& will) highly recommend them to all my friends. If you’re looking for plumbing services, A1 Sewer & Drain are the people to call.

Art Espey

8 months ago

Quoted us over $2000 for a problem that another plumber fixed for less than $200.Maybe they misunderstood the problem, maybe they felt they could take advantage of us.Either way...doesn't build trust.Would recommend checking their quotes...or hey, maybe we were a one off and their prices are usually competitive.Now...the two guys that came were polite but I guess if you're looking to overcharge someone significantly ( > 10X) then you should probably kill them with kindness.Not saying they don't do good work as I'm sure they do based on their quotes. But sometimes an acceptable solution at an acceptable price is the best option, and that's what we found going elsewhere.

TIM SPARAGNA

a year ago

Leslie arrived on time and was a pleasure to talk to. Very down to earth and answered all the questions I had. He was able to discuss options on the spot and got me taken care of with the best option for me. Would highly recommend A-1 Sewer and Drain!

Jerry

2 years ago

A-1 and Bert are angels sent down from heaven to help us lowly mortals when we are in peril. I thought I was a big strong man who could replace his own toilet. 2 hours and several disasters later, I had to call in the pros... They got someone to my house AND fixed my mess and installed a new toilet in less time than it took me to realize I needed a professional. ON A SUNDAY! Bert was a true pro amd even laughed at my dad jokes. A-1 also fixed my credit, lowered my cholesterol, and raised my low sperm count. They ruined all other plumbers for me. Would definitely recommend.

Jace Phillips

3 years ago

We had a QUEST plumbing issue which required Jeremy to cut into two walls in order to gain access to the house pipes. Jeremy and his assistant did a fantastic job of keeping the drywall intact, making my drywall repair job so much easier. Jeremy thoroughly explained exactly what needed to be done and was helpful in working through the options with me. He is very thorough in his work and the clean-up. I had no suprises. No doubt an honest expert. Thank you Jeremy.

Mark Auza

3 months ago

I originally scheduled a leak detection test to find the source of a floor leak on a slab, but the plumber (Jeremy Balmer) looked at the water meter and knew the test wasn't going to work.He proceeded to explore where the water was coming from and deduced that the source was probably the wet wall next to the bathroom. He opened up the dry wall and sure enough it was a pin hole leak that was draining on to the floor. He fixed it and gave me advice and references for water damage to the floor if I wanted to explore that option.All in all, very professional and I wouldn't hesitate to call them again as the price for repair was very fair. Again, thank you to Jeremy Balmer for the quick fix to what I thought would be a much costlier repair.

Stephanie Jones

a month ago

Joseph and Maurice were excellent! I just moved into my house and ended up with a very unexpected, large plumbing job ahead of me. A1 was quick to respond and talked me through the whole process. Joseph and Maurice were always respectful of my time and home. The job took several days and every day, they'd make sure to clean up after themselves. They did everything they could to make sure we were informed and comfortable during the whole process. I will absolutely use them again should I need more plumbing work.

Barbara Meussling

2 years ago

Todd was my service man today and he was great! I have come to expect only the best when I have a tech come out! He isolated my problem and was professional with his explanation and was thorough. I do think they are pretty high priced for the first hour at $195 and I would like to see this price come down some especially for repeat customers but I understand it's the nature of the breast!Thank you A 1 for always having the best service techs!

Katherine Cook

2 years ago

We recieved great service from Zach M. on Saturday, May 22, 2021. The city came out the day before and checking the meter and found a leak in the pipe on our side. We were originally going to use a different company, but since they couldn't come out till the beginning of June we decided to call A1 (A1 had completed a job at my mom's home and she recommended them to us). We were scheduled between 8-11 (I think) and Zach arrived a bit earlier than stated, which I totally fine! Granted the leak was a small issue to fix, but he was able to complete the job quickly and professionally. I would totally recommend using A1 plumbers for any issue you have!

Ann Stevens

a year ago

Jeremy was dispatched to unclog and fix our toilet last Sunday. I was amazed at the fact we could get same day service. Jeremy notified us when he was enrolled. He was professional, personable, and efficient. We were exceedingly pleased with him and his service. Also to his credit is he didn't freak out over my grandson's 14 foot snake in the habitat. If I need additional plumbing service, I will use this service, and request Jeremy as provider. I will also recommend this company to others

Lampy2011

5 years ago

Jeremy was our service technician who arrived on time as was stated and handled our issues promptly and professionally. We had a badly clogged kitchen sink as well as an issue with the hot water in our shower. He tackled both problems quickly taking the time to patiently explain what he was doing plus made recommendations for possible future tasks to improve the quality of plumbing in my older home. I was completely at ease with him and appreciated his courtesy in cleaning up after his work and wearing shoe covers to control tracked in dirt. I will continue to use A-1 as needed and recommend you to my neighbors, and I want Jeremy to be our regular maintainence tech. Thank you for a great service experience.

Javier Reyes

a year ago

I had new gas line for stove installed. Drew and crew were great; on-site, had to make a last adjustment and the team was flexible and responsive. I appreciate the “can do” spirit! Also, offered best price of the quotes I received. Thanks team

Ronald Wright

3 months ago

A1 was on time and offered a good value. Very Professional.

Cole Pilovsky

2 years ago

We were honestly very impressed with this company. I took a bath in my jetted tub and water started pouring down in my downstairs pantry. We called A1 after 4 pm, expecting a huge bill for emergency service after business hours. Pat came out VERY fast, had everything checked and fixed in under an hour and we were only charged for one hour of labor which was a fraction of what we had expected to pay. He showed us everything and explained to us exactly what happened, and how to check for the issue in the future to avoid water damage. Pat even answered some random plumbing questions I had regarding our house and was very knowledgable in his explanations, especially since I know little about plumbing. I have recommended A1 to all of my friends in the area and will for sure be calling again!

Chris Ciavola

2 years ago

I had someone at my house less than two hours after I called in my problem. Gregory was my tech and he was the most professional and courteous technician I have ever had experience with in my home. My piping under kitchen sink was replaced in 30 minutes with 0 leaks and he made sure to complete the job the most cost effective way saving me money. A1 Sewer & Drain will definitely get my business again!

Megan S

3 years ago

A1 has been out to our house several times, and each time they have been absolutely wonderful. Friendly, efficient, and they do a wonderful job. This is definitely a company that will go above and beyond for their customers. I recommend them whenever someone asks me if I know a good plumber. As an example, last year my brother came to stay with his wife and four kids including his two month old baby. His teenage son managed to block up the toilet at 2am (poor kid was so embarrassed), and we couldn’t get it cleared and called A1. Greg (love Greg he’s the best!) came out and quickly fixed everything, and did it all in whispers so not only did the baby sleep through the entire thing from twenty feet away, so did my brother and his wife! That’s a company you can rely on. Five stars, two thumbs up. And Greg deserves a big raise, owners! ;)

Stacey Salant

3 years ago

A1 Sewer & Drain plumber Pat Burns arrived on time today, taking steps to prevent compromise of our social distancing during the current pandemic. Pat is a polite, friendly man with a “can-do” attitude. His visit was pleasant and stress-free. He quickly cleared a difficult toilet clog, and easily repaired the flush mechanism in another toilet, which I’d been unable to fix. Our new condo came with undersized, under-height toilets that are very uncomfortable. Pat gave us a great price on installing 3 new full-sized Kohler toilets and hauling away our old ones. We’d expected to have to wait a year or more to afford this upgrade. We were also given a deep discount on today’s service call! Pat will be here Monday morning to install our new toilets. We’re so happy we chose A1 Sewer & Drain and Pat Burns today!

William Reid Sr

5 years ago

The young man was courteous, polite and very professional. He introduce himself and before he entered the house he put footies on his shoes.He was very informative and quick and professional with his work. He arrived earlier that I expected and called me to let me know that he was on the way.After he had completed the repair he cleaned up and tested the repair to make sure that it was good.The price I paid was very reasonable and I would recommend this company to anyone that needs plumbing work done.It was a great experience from the call in to the job being finished, a very professional company.

Corey Squires

a year ago

Great experience with A1 Sewer and Drain Plumbing. Had a leak in my main water line against house foundation. A1 had a technician to my house promptly. The plumber Zach M. was professional, knowledgeable, hard working and communicated with me throughout the process. Despite the difficult location of the repair, Zach completed the job to my complete satisfaction and explained the problem and repair to me so I understood. He gave me some addl feedback about the plumbing throughout my house which is invaluable to a homeowner. Job well done to Zach M. and A1. I will definitely use A1 Sewer and Drain plumbing next time.

Richard FITZPATRICK

a year ago

Awesome professional service. Leslie was dedicated in making sure that he corrected our plumbing issue with our sewer line that had cracked within our wall. He removed the bad section of pipe, replacing it better than it was originally done insuring that all was taken care of properly and not just doing a quick patch. Definitely appreciated his work ethics.

Tommy Neal

a year ago

I was very pleased with the technician Zach. He called me with an estimated time of his arrival. He properly introduced himself, verified the details of the job and completed the job in a timely manner, professional!

Jmac Lane

a year ago

They were so fast to come out for this emergency leak assessment and boy am I glad they did because my assessment was totally wrong! It definitely wasn’t what I thought it was but the tech was still so helpful and put us in the right direction for total repair. Great people over there. Thanks.

Jim Guyet

a year ago

We contracted A1 to install a water line for our new fridge. They arrived on time and did a great job with the installation. There was a small hiccup as my dishwasher door came unseated when it was moved, though we didn't know what was wrong at first. They came back out at no cost to us to fix the dishwasher and to make things right. We were extremely happy with how far they went to make sure we were happy. Despite the dishwasher issues, I would absolutely use this service again knowing they will make sure no matter what happens, we are happy with the end results.

Michael Cagle

5 years ago

David in truck #41 saved us, he came late cause our work schedules didn't allow us to be seen early, he came and replaced everything I messed up, plus everything we needed. At a great rate, was very fast and very thorough. And answered every question we had. And was very friendly. We will absolutely use them again, and recommend him to everyone

Cathy Maniace

a week ago

Chris was very friendly, knowledgeable, and professional doing our water heater replacement. He throughly cleaned the area he worked in and explained all details to us. Christ did a great job and would request him for any future needs

Katherine Levy

10 months ago

Should be 0 stars!!! Just spent 525$ today for an A1 technician to replace the cartridge in my bathtub. Took him 3 hours .....as a novice ...2.5 hours of which it took him just to remove it. Oh but wait....it gets worse....when I started my shower at 11pm water started shooting out of the handle where he replaced the cartridge and when I turned the water off...it keeps coming out of the faucet. Unfortunately we don't have a shut off valve and I don't have a tool to shut it off at the main. Oh but wait...it gets worse...I call A1 and the on call technician is 2 hours away in North Carolina.....and he's going to charge me 235$ for an emergency call! I will be at there door when they open in the morning and then at the courthouse filing a small claims suit.

clyde pitts

7 months ago

Kyle was my repairman and he did an outstanding job,very professional,repair cost very reasonable and I would definitely recommend this company

sarah Nascimento

2 years ago

We have a commercial multi tenant property where the lines needed to be jetted. Brandon was the man for the job. He knew exactly what he needed to do and was extremely thorough and hands on until the job was completed. He explained the situation to us and answered every question we had while fixing the backed up lines. This was not an easy job snd Brandon handled it with knowledge and professionalism. I know we will be using them again in the future for any of our plumbing needs and will recommend to all of my colleagues.

helen carmon

11 months ago

The plumbing tech ( Ben Cardena ) was courteous, prompt & very professional. He explained the detailed course of action that is needed to fix the problem and presented options that best suited the problem .He was precise, detailed , well organized . I appreciated his honesty and findings . Though , the job took longer than I expected ( I’m not a plumber ) , I trusted his judgment in the completion of the job. End result was clean , and I was very satisfied & grateful . Thank you Ben .

Ash West

2 years ago

I hired them to flush my tankless water heater, I felt their pricing was high but I was assured they did quality work. They did do a quality job and the service technician was informative. However I also needed to diagnose a problem with the water maintaining temperature during showers. The rate of $75 per half hour to diagnose and fix! I’m not sure if this is a regular rate for plumbers but I felt this was extremely high, especially when the technician was at my house for other services. Had that been the only service I needed and the technician wasn’t already at my home and that was the service fee, I might have understood.After the technician completed the flushed, I asked about the loss of temperature during showers and told him I had cleaned the igniters in attempt to fix the problem myself. He said that’s all he would have done and that combined with the flush should fix the problem. Unfortunately it did not but I am glad I didn’t pay the $75 per half hour to not fix the problem.

Sarah D

11 months ago

Our water supply line leading to our toilet burst and our spare bathroom was flooding with water. We called A1 at 11:30 am and their plumber was at out door at 12:30pm. Very professional and efficient. We will be using them again for our plumbing needs in the future.

Karen Brady

7 months ago

My drains decided to clog up today. Gave A1 a call and in less than 45 minutes Drew was here! We have always used A1 and will continue to do so! Always on time and always professional!Thanks again Drew!

SM Adventure

2 years ago

A1 provided a good service to our property. Cameron and Jonathan teams were both knowledgeable and efficient. And, made sure everything was done the right way. It was a little pricey, but we are satisfied and confident the job was done right.Will definitely recommend & will use A1 service again.

Lucy Thomas

3 years ago

We lost water on Christmas Day due to a broken pipe. We initially started out with another plumbing company that dug a hole and left me without water and said it would be a whole week to come back out. My daughter googled, read reviews and called A-1 and they came out the next day, which was New Year’s Eve.My technician was Christopher B., who was super nice, professional and knowledgeable, He explained everything and kept me in the loop the entire time. Chris was able to run a temporary water-source and we couldn’t have been happier. I’m scheduled to have new water pipes installed in 2 days.I will certainly tell everyone about my wonderful experience with A-1 Sewer & Drain Plumbing.Thank you for being there A-1 and employing caring people.

Desiree B

a year ago

Jeronmy provided exceptional customer service. He was very knowledgeable and professional! He took his time and discussed the process of finding the leak and when identified he made the repair in a timely manner. I would recommend A1 Sewer & Drain to my friends and neighborhoods.
Thank you!

Nancy Quaye

a year ago

Zach did a great job in repairing the pipe connected to my kitchen sink. The job was done promptly and to my satisfaction. He was professional and his demeanor was friendly. I was so pleased that I recommended him to my nextdoor neighbor.

Christopher Tate

a year ago

Andrew was our tech. He was courteous and knowledgeable. He showed up on time, got the problem resolved, and cleaned up afterwards. It was a great pleasure and relief for my family. Keep up the great work :)

Michaela Parnin

4 months ago

Charlie was my tech and he is an absolute gem! The company was very responsive, professional, and accommodating! Definitely plan on recommending to friends and family!

Carolyn Morgan

2 years ago

It was a smooth and easy process from beginning to end. The verification process was awesome as I got a face picture of who my technician was and a phone call/text of when he would be arriving. I opted for an email receipt and received that shortly before they left.Tanner was great — quick, professional, and courteous. He let me know where my leak was coming from and what he was going to do to fix it. He made sure I was aware of the process.Definitely recommended.

Jeremy Windhorst

11 months ago

Our water heater went out after the storm. We have an infant in the home so I called in and they had me scheduled for an appointment same day. They diagnosed the problem right away. Despite needing a part and having to come back, the installation was completed in a timely manner. Everyone I interacted with was kind, professional and efficient. It’s almost unusual nowadays to experience that. Thanks to all the office staff and also the techs (Pat Burns, Pat Me and Justin Dix).

David Buchanan

a year ago

We had a gas smell coming from our gas stove and decided to give A-1 Sewer and Drain Plumbing a call. Their response was immediate and they had a technician come out the following day. I was given a window to be available, and the technician, Mike Smith, gave me a call to let me know he was enroute, which I appreciated. A short while later Mike called me again to let me know he was hung up in some traffic on the bridge but that he was still on his way. Shortly thereafter he arrived, introduced himself and set straight away to my issue. Throughout the entire interaction Mike was professional, courteous and polite. After he found and fixed my gas leak he answered my questions, ensured there was nothing else I needed before he left. In a day where true professionalism is hard to find, Mike was the exception to the standard. We will definitely be keeping A-1 on our list for the future.

s QTipton

3 weeks ago

Thanks so much! Great working with you all! Admin center was friendly and helpful. Our Tech was a great partner, did all the troubleshooting, and advising us on the sink repair we needed. Got it all done w/in the week and on budget. We'll be saving A1 info for next time. Thanks again

sam blancard

a year ago

Initially the A1 team thought they may need to cut into my wall to replace sink piping, but after closer inspection they found a way to make it a lot cleaner and easier. I'm happy with the work done, the professionalism of everyone involved and their willingness to explain every step of the project both before and after they've done it. Payment process was simple enough, and pricing is fair I believe. Customer service was helpful with scheduling. Installers were very good with my dog as well. Would recommend.

Wil Yanaga

3 weeks ago

Very professional, insightful, helpful, and the service provided was definitely worth the price paid for it!

Daniel Moser

2 years ago

Have had three jobs done in past couple years by A1 -- Corey replaced a toilet flange; Bert installed a kitchen fauct; Zach M. helped diagnose a crawlspace leak from a failing tub faucet assembly and Kyle replaced the assembly the next day, a prompt follow-on performance. All of the work performed has been outstanding. Every plumber has been courteous, thorough, and explained what they've found at each step and possible paths forward. Could not recommend more. Oh, and they have always been on-time.

Cheryl Akin-Thompson

6 months ago

We found A1 through Angie and couldn't be happier! We were able to get an appointment for the very next day to install our gas stove after receiving quite the runaround from Lowes about installing the stove which was purchased through their website. Our appointment was scheduled for a 10am - 1pm window. At 10:15 I got a call from their office telling us that our technician was held up on another job and could we switch to a 2pm - 5pm window. Absolutely we could and appreciated their prompt communication with us. At 2:30 we received a call from our technician, Courtland, telling us he would be here at 3:45pm. He arrived at 3:45pm on the dot!Courtland was knowledgeable, courteous, efficient, and a joy to work with. He also did all of this while making the trip up to Richmond late on a Friday afternoon. A1 should be very proud to have this young man as an employee. We haven't had the pleasure of this level of professional service from a technician in a very long time.A1 has gained a customer for life in us for their exemplary service, great rates, and professionalism. Do not hesitate to hire this company. You won't be disappointed! Thanks again A1!!

Jacqueline Rurak

3 years ago

We called A1 plumbing because of a hot water heater issue back in February at one of our restaurants. At that time we needed to replace it completely. A1 was efficient and responsive so that our daily operations were not impacted by this issue. Fast forward to this week (June 22). The same water heater they replaced in February needed to be replaced again! They came back out, assessed the situation in a timely manner and was able to diagnose the issue quickly. A replacement hater water was installed the very next day and we were credited for the one they put in a few months back. Good business all around. We will use them again for sure!

Evelyn V Cranney

3 months ago

I would hire Technician Brandon and his assistant Bryson again.They were super nice, easy to work with, the did an awesome job installing pipes in my crawl space.Braxton was professional, helpful and very knowledgeable. I will be recommending your company to all my friends and family members. Excellent service and and when they completed the job, they removed all the old rotten pipes and left the property nice and clean. Evelyn V Cranney

Shanna Read

2 years ago

The plumber Greg that came out was very professional. He didn't try to overcharge me. He explained exactly what was going on with my kitchen sink and dishwasher and was able to fix it. I've used A1 several times and have never had an issue. Very pleased with his work.

c g

3 years ago

Pat B. did an awesome job! He was very professional, and transparent. He was able to quickly assess the issue that I was having, and took the time to thoroughly explain what needed to be done. It’s refreshing to know that there are companies still around that operate on integrity, and I would definitely use A1 Sewer & Drain again.C. Grant

Sam Villanueva

a year ago

Excellent overall service! The team that came out were professional and caring. They made sure I understood what was the root cause of my issues and gave me multiple solutions all while not making me feel like I’m getting talked to like a child. Definitely going to use this company again if I ever have any other issues.

SirTacoBell

11 months ago

Had to knock it down from 5 stars. To be honest, I'm extremely disappointed in their restoration of my lawn after completion of the project. I fully expected A1 to restore my front yard to the same condition it was in prior to them digging up my yard. My wife had to call them back to fill in the potholes in the ground. A1 came out, threw some straw and seed on the ground and that was it. How is that supposed to fill in the holes? Months later we still have areas where it can be ankle deep. We have to warn delivery drivers to be careful on our lawn or they will twist their ankle. Piss poor restoration. I will say this, if someone does hurt themselves, I'll be sure they sue A1 as they have been warned already about this issue.

Lamar Tones

a year ago

I contacted them to locate and unclog a leak and my drains for my home. They charge by the hour so they told me they were working the issue. They ended leaving without doing a water test, they said they fixed the issue but the drains were still clogged and I was charged full rates with no work done. I would not recommend this company as they work on commissions and want to milk their money with time wasted. 0/10.

Allison Grob

3 years ago

A-1 worked with my schedule by coming out before work the very next day. I thought I would need a new water heater and was preparing myself for a huge bill. Jeremy was very helpful and polite. He quickly repaired my own water heater and saved me a bundle. He easily could have told me I needed to replace it right away and I would have done so. Because of His honesty...I will DEFINITELY call them in the future when it does need to be repaired or replaced. Thank you!One year later and I have called again. Jeremy, Andrew Paul and Greg were all very professional and kind and hard working. If you Have to call a plumber...this is the one.

Leah Doran

7 months ago

They charge $215 to find and repair a leak for 1hr of work, but 15 mins into the appointment it was determined there was no leak--still had to pay the full rate. Plumber did not wear booties and tracked mud into the house. He stepped on the toilet to be able to get a better look at the panel in the ceiling, despite having a ladder, but did not wipe it down after. He also made weird comments about my room. Overall, bad experience.

Elizabeth Finnan

3 years ago

I purchased a new bath faucet and contacted A-1 to install it. They were able to schedule me in quickly. I was given a window of time for the technician’s arrival and was contacted twice with updates. The plumber was courteous and professional and did great work!

Charlie Illes

4 years ago

We called to get an estimate done for pipe repairs for a business I manage. Christopher was on time, professional, knowledgeable, and so helpful. He recommended a camera be used for more accuracy. Christopher and Smitty came out to run the camera and were so thorough in determining our issue. We will definitely be using them for all of our plumbing needs! Highly recommend!

Zoe Floyd

3 years ago

My technician Pat arrived early and asessed the issue of my leaking outdoor faucet. He proposed the plan to fix it giving me best case scenario and worse case scenario and executed repairs quickly. Turns out i had a leaking pipe in the walls of my home so he did have to cut through the drywall but he made sure there was no further water damage and everything was stationary and properly sealed.

Scott Magruder

a year ago

Highly recommend A1 Sewer & Drain Plumbing.Called on a recommendation from a family member. Glad I did. Candice took my call, she was very nice and gave me several appointment times.Leslie Vinson was my technician and did great work. Answered all my questions, made sure everything operated properly and cleaned up like he was never there.Leslie was on time and called and sent a text to give me updates on his arrival.If you need any plumbing services, I highly recommend A1 !

Vicki Steen

6 months ago

I woke up one morning to find water dripping from my kitchen ceiling. A1 American sent someone out later that day. David was great about taking his time to locate the source of the leak to make sure he didn't have to cut into the dry wall if it wasn't needed. David was very polite and did a great job. Reasonable price also

John Hamlin

6 months ago

I called A1 because we had a clogged drain in our sink and washing machine. When the technician arrived he spent 5 minutes trying to snake the drain then proceeded to tell me it was the worse clogged pipes he's ever seen and told us the only way to fix it was replacing all the pipes in my house. He tried to sign us up for a loan for $15,000 and continued to insist it was the only way to fix the problem. We called a second plumber the next day and he fixed it within an hour. This company is only out to get as much money from people as possible instead of doing their job. Avoid doing business with them at all costs.UPDATE: On Tuesday the 21st, management called me to ask about this review. The person on the phone wanted to know if I wanted a refund because I never stated I wanted one. She proceeded to tell me that she could ask her manager to get me the refund but they would be more likely to do it if I changed my review. This company only cares about their reputation and making as much money as they can. Also, check Yelp for more reviews similar to mine.

Ariel Setchell

2 years ago

The technicians Chris and Shawn were awesome. They did awesome work. But..... after agreeing to have them move my water heater. The in office staff/scheduler did not schedule the electrician to show up. So Chris and Shawn installed my new water heater, had to leave the job half done because the electrician couldn’t make it until the next day. Then after he did his job, I called A1 back. The receptionist told me they “don’t schedule subcontractors (which is a straight up lie), and that they couldn’t get someone back out today”. Mind you this was supposed to be a 3 hr job turned into three days.. it took my husband talking to a project manager to get someone out here to make sure I had hot water. Techs were all great, the electrician was awesome, the guy who gave us the estimate was awesome... But obviously a gap between office and scheduling and actually getting the job done. Overall, happy with the outcome, but if you’re scheduling anything with subcontractors I’d suggest calling the day before to ensure it’s all scheduled.

Deborah Hoernlein

3 years ago

Chris B & Buck were my service techs and both did a great job with the new additional bathroom for our B&B The Serendipity Inn I'm very pleased with the complete remodel and now one more additional room to offer for our Inn. They were professional, on time and through with their work especially after having such a bad experience with another local company. I'm glad I canceled the remaining service with the other company and choose to take a chance on A1 you won't be disappointed!

Jessica Jomni

2 years ago

We had an emergency and I called them first thing this morning and they had a technician here within 2 hours when another highly reputable business was three days away...Mike was extremely professional and they were very mindful of the time since they charge by the half hour..prices were extremely cheap, I would have paid double what we were charged. I highly recommend them and will continue to use them in the future..

jenn austin

11 months ago

Such a huge overall thanks to Drew and Chandler! Drew came out to our house the same day we called and established that the previous install of our bath tub had cut a lot of corners. Drew and another technician, Chandler, spent the afternoon redoing all of the plumbing under our tub! They did an outstanding job and we would highly recommend them and their company to anyone needing service!

Alan Henderson

a year ago

The two man team was scheduled promptly and finished quicker that the estimate that I received. Everything was done professionally with good communication. I am very satisfied with the results.

Candy Brady

7 years ago

I called A1after reading reviews on line. I had a leaking water heater.The young lady I spoke to told me they could have someone out the next day. I inquired about cost and she quoted me a amount for the unit and 2 hours labor. Unfortunately the labor was 5 hours, which was a great deal more then I had been quoted. The workman that did the work was quite diligent in getting the job done, however he was not very careful concerning the carpet and walls . I was upset concerning the dramatic change in cost and the mess that the workman made. I called the company and shared my complaints. The next day a manager came out and sat down and explained why it took so much longer then I was originally quoted. He showed me the price tier for heating units and why mine was so much more then an average unit. He also told me they would have someone contact me to clean the carpet and clean the walls. I was contacted that afternoon by a carpet service and scheduled a time to come out and take care of the problem. They came out and did a beautiful job. The walls were taken care of too.After a rocky start to getting my water heater replaced, I am happy to say that I understand the costs and the cleaning issues were dealt with quickly and beautifully .I would recommend A1 to anyone who need these services.

Patrick Rice

a year ago

A1 came to replace our water heater and another time to snake a clog in the drain. It was very easy to get on their schedule and the guys who came out seemed very professional. The price is a little steep but I'm sure that's just the way it goes when dealing with plumbing issues. I would recommend and would use again.

Pat Garrett

4 months ago

From my initial phone call with Jordan in the office through the entire process and repair by, this problem couldn't have been handled more professionally. The were responsive and immediately took care of the problem. In less than an hour of my initial call, Ben arrived and identified the problem and had it fixed in about 40 minutes. Highly recommend A1 Sewer & Drain-

G. DaJ

3 years ago

Very easy and simple to schedule an appointment, and they fit me in on the same day I needed service. Service tech called me when he was on the way, and did an excellent job. I highly recommend them! I will use A-1 for all my future plumbing needs.

Andy Carter

5 months ago

Needed to replace hot water heater that died on a Friday afternoon. Found A1 on Google and called based on good reviews. Person answering the phone found a technician who was finishing up and sent him our way. He called to confirm the address and update on traffic. His name was Drew and he was very professional and courteous. Ordered a new unit and came back on Saturday morning to install. Whole experience was easy from start to finish. Highly recommend.

Randy White

a year ago

Chandler Cobb did an excellent job and was very professional. Took extreme caution not to damage anything while removing and installing the new water heater in the closet. Very professional and politeness.

Roy Varney

a year ago

They installed a new Sewer pump back in 2019 for over $1700 for the pump and $195 per hour for labor. About six months after installation, I was experiencing problems with the dedicated circuit breaker flipping off. After this happened a few times, I called them for service, they came out and checked, but found no problems and blamed the electrical wiring from the house and charged me $195 per hour for labor. I had an electrician come out and check the wiring from the breaker to the box: no problems found with the wiring. A few months later, I was experiencing the same problem with the breaker, so I called A-1 again and still found no visible problem. They said I would need to have the wiring checked again, if it wasn't the wiring it must be the pump. If the electrician says the wiring is good they will come back out and replace the pump under warranty, but still have to charge for labor. I had another electrician come out and they said there were no issues with the wiring or breaker. I called A-1 back out and they said there wasn't anything wrong with the pump and charged me $195. I have had A-1 come out about every four to six months and they have given various reasons for the pump not working and refused to replace it under the warranty. About six months ago they came out and said it was because the float line was too long and catching up on the walls of the holding tank. They cut the float line, said everything was good and charged $195 per hour for service. I called them again about one month ago for the same problem. They came out and said that there were flushable wipes holding the float down causing it to run continuously and then said there was too much grease build up on the walls of the holding tank causing the float to get stuck up on the wall. He removed a few pieces of tissue paper and ran some water around the walls of the tank and charged me another $195 per hour for his services; blaming my wife and I for the problem. My wife and I collect our cooking oils and grease in a can or bottle and dispose of it in the trash. There may be occasional disposable wipes flushed down the system due to our grandchildren. But we have removed all wipes from the bathroom to prevent accidental flushing.I called a few weeks ago because the breaker flipped again, they said they would come out, but they'd charge us another $195 per hour. I spoke to a manager, Candace, and she said she would have to talk to their overall manager and and would call me back within 30 - 45 minutes. Two days later I still hadn't heard from her, so I called her. She said the only thing they could offer was to come back out and only charge 77.50 for the first half hour: $20 off WOW! They have never honored the warranty. And now they are saying the warranty is voided because we put wipes and grease into the system.As many times as they came out they never resolved the issue nor did they honor the warranty. I would NOT recommend this company to anyone!

Brian Kuhn

5 months ago

I messed up my toilet trying to an install a Bidet. A1 was prompt, courteous, fixed the issue and installed the bidet properly. They even fixed a nagging handle issue we had for years in the process. Because it was such a quick job the technician even knocked 25 bucks of the price. Will hire again!!

Brian

a year ago

A++++ I had a pool installed, the contractor washed grout and sand down the drain in the driveway while installing. The A1 guys came out, jetted it and it seemed to drain better. Sent them out a second time after it rained and I noticed it was still slow to drain and cleared it completely. Couldn’t be more happy with this company. Thank you A1! You’ve got a customer for life!

Penny Zentner

2 years ago

Jeremiah did an outstanding job! He arrived on time, was very professional, found the problem and fixed it. He explained in detail what the issue was and what he did to repair it. He was very courteous and professional. Would definitely call A1 sewer and drain again!

Jessica Webb

a month ago

A1 Plumbing we’re very responsive to our inquiries and they responded to our leaking water heater emergency as soon as possible. Ralph initially came out to identify and address the problem with our water heater and then Logan came to install our new water heater, bring everything up to code, and dispose of the old heater. Overall we are very satisfied with the service we received from A1 Plumbing and we will go to them in the future should we have any other service needs.

Marlee Font

3 years ago

We had a plumbing emergency (water spraying everywhere from our shower). One call, and we were reassured that someone would be over to help us within the hour. Sure enough, a young man came straight away. He was incredibly knowledgeable, courteous, and professional. He was able to communicate the issues, and possible solutions in terms that not only were understandable.. but also gave us comfort/confidence that everything was going to be ok. Well done!

Fonda Wissert

10 months ago

Pat did a great job. Replaced part of old hot water line. Took pictures&gave me options on repair. Worked quickly to keep it in one hour price range. Thanks

Fallyn Angel

6 years ago

Susan D. Virginia Beach- Had a clogged kitchen sink since Christmas eve. Our home warranty company sent out a plumber from another company. He spent less than 5 minutes looking at it before trying to do something not covered by the warranty that would cost us an additional $275 on top of our $100 deductible. We sent him packing. We then contacted A1 plumbing. They gave us an estimate and we set up an appointment. The day of the appointment the gentleman who came to do the work took the time to actually look at the problem. He tried to get the clog cleared in different ways before determining that he would have to go up onto the roof. We were charged a lot less by A1 than the other company and the service we received was superior to theirs. We will definitely call A1 in the future if we have any other issues.

Michael Norcini

2 years ago

A1 did a fantastic job repairing my hot water heater. I did previously write a poor review based on lack of communication. A1 contacted me and apologized for the communication disconnect. They kept me informed on the status of the parts to repair the hot water, and then came out and quickly repaired the water heater. I certainly appreciated their professionalism and technical expertise and definitely will use them in the future. I highly recommend A1.

Cory&Jen Mills

2 years ago

were a joy to have around. Chrystian is extremely smart and was able to tackle any obstacle that got in his way. Ryan was an amazing hard working guy. They both were. They even went as far as putting down our concrete and make it look flawless, like true professionals. We were so impressed and will definitely be requesting them again! They were an amazing team. This company needs to give them a raise and make sure they keep guys like them around. They truly went above and beyond to please their customer.

Cynthia Maguire

2 years ago

John was an outstanding and respectable technician who gave me updates throughout the repair. In less than 1 hour he had resolved the problem and water was again restored.The customer service worked with me during the weekend. I would highly recommend this company again for any future plumbing needs.

Bob Yeates

2 years ago

I called A-1 Sewer & Drain Plumbing & Heating in Williamsburg to replace my water heater when it went bad. I was amazed how fast they changed it out, and they did a great job!“The plumber was neat and friendly; the price was very reasonable.

samnomis

2 years ago

Gregory was awesome. He quickly got to work and explained options to me while taking time to educate me on possible future service I might expect given my setup. He completed the work quickly and made sure I was satisfied. Overall a pretty good value.

Michael Stewart

2 years ago

Our electric water heater was 15 years old, beginning to leak and was mounted in our kitchen pantry threatening our new wooden floors. A-1 Matt and Tyler pulled the old water heater out of the house and installed a natural gas powered tankless water heater outside, solving several problems. They knew what they were doing, kept us politely and respectfully informed of their progress, and completed all aspects of the job professionally in a timely manner.

Michael Ricks

a year ago

Jeremy was very knowledgeable and professional. I experienced his training techniques with his journey man. Jeremy was patient and was very enthusiastic when explaining the process of the installation. I was very pleased and impressed with your teamIf I had another installation request, I would like the same team for the service.

Katie Resler

2 years ago

I hired this company to re-plumb my house after several leaks with Quest (polybutylene) piping, which was discontinued in the 90s due to the fact it fails after ~10-20 years. The company completely destroyed my house, much more than was necessary to replace the plumbing. I found damaged electrical cables from where they cut down drywall, which they didn't bring to my attention, and could have caused an unsafe condition in my home if left unnoticed. I also had to replace a ventilation duct that got damaged when they took down the drywall. The drywall contractor, who had done several replumb jobs, and is friends with one of my friends, said they were ruthless and it's the worst he's ever seen. Instead of making nice, clean cuts, so the drywall could be re-used and mounted to structural supports, they just hacked away haphazardly. All the cuts had to be cleaned up before putting new drywall in. There were locations that didn't house any joints, that had pre-existing openings that could have been used to route a pipe through, but instead they took all the drywall down. For example, the half bath ceiling was completely destroyed, even though there was a pre-existing hole for the exhaust fan, and holes in adjacent rooms where water damage had already occurred. It would have been easy to just route the pipe through without taking out any more drywall. I could've done it myself without totally destroying the bathroom, and I'm not even a professional.In addition, I was told the work would be done on that Friday. Before I went to work, I dropped my dog off at the house and left her in her crate in the bedroom expecting to move back into the house that night. I told the crew I was planning on moving back in, and if they had any problems getting the job done to call my work number, which I gave them. I was working second shift, and got home close to midnight to find the work was still not done, the water was still off, the toilets weren't hooked up, and someone pooped in one of my toilets which I had no way to flush. The smell was awful. Nothing was cleaned up and I had to wear boots through my house due to all the debris, which presented a safety risk to my dog. I also had to work the next day, couldn't take a shower, and it was too late to contact a friend to go stay at their house. They made no attempt to contact me. The manager took about $100 off the cost of the whole job, which totaled over $10,000, which is negligible compared to the inconvenience, the destruction, and the way they treated my home.I also had to have them come back out after they finished the work because my master shower was leaking into my living room, after they re-did all the plumbing. The guy who came back out to fix it was nice and respectful and had more experience than the crew that did my house. It seemed he got overworked and not treated well because he does a good job. This is not the way to run a company.

Kelly Plowman

4 years ago

Got a quick appointment through our home warranty company. Justin was courteous, friendly and informative. The job was done very quickly and completely and he made sure to let me know exactly what was going on. Will definitely keep this company and JB in mind in the future.

Doemaine Deans

11 months ago

Joshua was the best! He was very professional, on time, clean job and very knowledgeable. I recommend everyone to use A1 Sewer & Drain. Thanks again!

Stephanie Pihl

a year ago

The gentleman from A-1 was fantastic! We discovered a major leak very early on a Sunday morning & shortly after 8 am our plumbing savior was there. He was professional, courteous, & quickly identified & fixed the offending pipe. We had called another plumber's emergency number and were told that someone would be able to come look at the problem 2 days from when we called. I'm glad we called A-1 & feel confident that they will be our go to for our future plumbing needs!

Marilee Woolwine

2 years ago

I would highly recommend this company for any of your sewer and drainage needs. The technician that showed up was prompt, knowledgeable, and very courteous. I love the fact that they sent a photo of the technician ahead of time, it made me feel at ease. He worked swiftly and got the job done right! Thank you A1 Sewer and Drain Plumbing for a jobwell done!!

Stephen Wimmer

a year ago

So I called A-1 after searching on the internet for reputable plumbing services in the Hampton Roads area ( A-1 did have good reviews). The technician David seemed nice enough and contacted me as I expected. Then he called me back and said that he couldn’t find a plumbing clean out and he had drilled a hole in my drain pipe to snake the pipe and was unsuccessful. This seemed odd, because I was pretty sure that the clean out was about 20 feet from the house in front of my garage. I was out of town at the time, so I wasn’t in much of a position to argue that, and had to take him at his professional word. Then he said that they would have to completely dig up my old drain pipe from the house to the street and replace it all to remedy the situation ( backup and slow draining). He gave me an estimate of $9000 dollars to run new pipe from the house through my back yard to the street hookup. None of this made any sense.Before committing to his plan, I called in a second plumbing company and not only did they find out that my sewage clean out was in fact in front of my garage, but that the line actually didn’t run through my backyard at all, it went under my driveway towards the front of my house, not into the backyard. Then the technician told me he could water-jet the system for about $500 and I’d be ok. I didn’t need to dig up anything!! Heres the bottom line. A-1 completely misdiagnosed the problem, and offered a very pricey solution that was unnecessary. I considered contacting them back to see about a refund for the $350.00 that they charged me to misdiagnose the problem, but honestly I didn’t want anything else to do with them. I’ll chalk it up as a loss and a lesson learned. Overall I saved myself a lot of headaches by finding another company to handle the work and also saved about $8,450.00 by not using A1. Best of luck if you decide use them, maybe I just caught them on a bad day, but yeah I definitely wouldn’t recommend them after my experience.

Spencer Lee

a week ago

John was amazing! Huge help and was super professional. Thanks a ton!

Jason Kostyk

2 years ago

We used A-1 Plumbing for the first time and they were great! Their office staff (Michelle) worked with me to book an appointment that worked with my schedule even after I called to request a change in the time, the technician (Jeremy) arrived on time, was professional, quickly addressed and fixed our problem, and even answered a few general plumbing questions I had. I'll definitely be calling them again for any future service.

Jamie Kincaid

2 years ago

Pat was the plumber assigned to my call. He was polite and easy to work with. He completed the repair service quickly. Will use A1 again if have another issue.

Lisa

2 years ago

I needed my shower repaired because we couldn’t turn off the water and to see if a leak was under my house. I called this company because of the positive reviews and I hired them to complete their service. Well their is no leak to my understanding because every one else that went under the house told me their was a leak and showed me the water. The tech was very professional and polite. I paid almost $200 for a service that I am trying to fix. The tech didn’t have the knob to the shower and told me that if he goes back to the office to get the part I will still be charged by the half hour; I asked and this is what I was told! Why would I be charged by the half hour for you to return back to the office to get a part when I called and said that what the problem was? My kids still are not able to use their shower, I had to go and find the parts which I had to purchase a whole new kit, still have to go to a plumbing supply store because the knob in the new kit don’t fit. I am not happy with this service and would not use them again. I would have given them a 0-1 but because the tech went under my house and was professional I gave them a 3. I hope they take the time to read these reviews to make things better for their customers or fix the problem. I am not happy with this service!!

Asrofy Nancy

a year ago

Great Experience. Very professional team. David is the best. I highly recommend David.

Sean Quigley

3 years ago

I had A1 come to help with some non emergency plumbing jobs. Patrick was dispatched in less than 24 hours and spent 3 hours quickly and effectively resolving all my issues. He answered questions and offered advice and even taught me a couple of things that could save me thousands by avoiding costly plumbing mistakes. Professional, clean, experienced, and friendly. Will definitely use A1 again!

Ziya Mohammed

5 months ago

The responsiveness and friendliness of the staff were positive. I requested for a pipe leak repair and drywall restore. I got the quote based on the two tasks. But they only did the pipe repair and said that they have to leave the drywall open for at least 2 weeks. I was expecting a reduction in billing since they did only one task out of the two, but that didn't happen. Overall I feel that the billing is bit higher for the task and the items they bought for the task.

Anthony Cummings

2 years ago

I hired A1 Sewer & Drain to perform an assortment of tasks an our technician Pat Burns couldn’t have been better. He was polite, efficient and completed everything that we asked for far under my estimated budget for the project. I was so pleased with his performance that I specifically requested him again to come out and do another small project for me. Thank you!

Jennifer Liesman

6 years ago

Good service from Dewrel, who installed our 40-gallon water heater after our old one leaked everywhere. He was very knowledgeable, and put my mind to ease about mold and water damage as well. He also had to cut/redirect supply pipes, and bring our water and gas shut-off valves up to code. David came out the night prior to assess our needs and go over options. Very nice and prompt staff. Would recommend them!

Ginger Harvey

a year ago

I had my whole house repiped this summer A1 did an awesome job. My hot water heater went out last week. A1 did another awesome job. They are now my go to for all things plumbing! Give them a call. They are honest and responsive.

John Reynolds

3 months ago

Had A1 Sewer and Drain install an outdoor hose bib. Technician did a great job and was super professional. Super pleased with how they were able to get me in the schedule so quickly.

Toni McNeal

4 months ago

I couldn’t be more pleased for a job well done! Very professional, caring and compassionate. I’m in a wheelchair due to amputation and I would highly recommend this company for any plumbing needs. 👍😃

Wendy Joy Tuttle

3 years ago

Yesterday, A1 Sewer&Drain responded quickly and reasonably to our plumbing issue. The appointment scheduled today was for a complicated situation which prior plumbers could not properly assess, or solve. Gregory Stevenson, and his assistant Willie arrived promptly, and conferred with us to clearly understand our situation, and explained their plan of action. Gregory was pleasant, professional, competent, considerate, and accurate. Both men were calm, and efficiently found the problem, its cause, and showed us ( additionally gave us photos). Most of the issue was clearly due to prior substandard repairs by insurance company contractors. The charges were fair for today. Gregory also made the plan to proactively remedy the situation, and we have scheduled the work to be done in a few days. I definitely recommend Gregory as a well-experienced, honest plumber with integrity and a true desire to help his customers.

4whitenita9

11 months ago

During the installation of a new toilet on a Saturday in one bathroom some type of stoppage occurred in the plumbing that caused a backup in the master bathroom. I left a message at A1 Plumbing at 1:29p and in less than 2 hours a technician arrived. He cleared the blockage in a timely manner. Besides being professional and knowledgeable, he was courteous and respectful.

Clarivel Jaramillo

2 years ago

Overall professional and courteous. I called to make an appointment and they were accommodating of my hours, during my appointment timeframe I got a call about Todd running behind. When he showed up he understood what to look for. He was very kind and you can tell he loves his job when he explained in detail what to look for. 10/10 will call again if I need anything else.

Krishnamurthy Srinivasan

a year ago

Mr Patrick was a wonderful and experienced person. He was able to identify the problem (seepage) and explained to us clearly. He fixed it in less than an hour. My wife had lot of doubt which he cleared it and made sure she is mentally satisfied with his work before leaving. Thank you very much Mr . Patrick.

Lee Anna Walton

3 years ago

Amazing job! Greg was able to fix the problem in less than 2 hrs. I have been dealing with warranty company for over 3 months. Should have called you first! Very courteous, professional, clean. So pleased with the service. Thank you so much!

Barbara Young

a year ago

We have used A1 Sewer and Drain several times and have always been happy with the service we received. They respond promptly, provide excellent service, and the technicians are courteous and helpful by giving tips to help keep drains and toilets running smoothly. I can highly recommend this company to anyone needing plumbing services.This addendum was posted after A-1 made another visit to my home to address a few additional plumbing issues. The technician who came yesterday was unable to complete the necessary repairs and so he contacted his supervisor Chris who came to my home this morning and was able to finish the work. He was apologetic for the day's delay and did not charge me for visit He has completely restored my faith in this company.

Frank Rolfe

2 years ago

My house is over 50 years old and it was only a matter of time before the cast iron finally gave out under my house. Every other business I contacted for a repair quote gave estimates much higher than A1 and they insisted that the only feasible repair would be to demolish my slab and jackhammer the floor which would have led to even higher costs in remodeling after the repair. Not only did A1 have a lower quote, but they were also able to complete the repairs without having to jackhammer my slab or demolish my kitchen . Their technicians were extremely courteous and professional. They have my highest recommendation and a very sincere thank you.

Michael “Vu1turEMaN” H.

a year ago

Our tenant left the kitchen sink faucet completely loose, and I couldn't fit my hands up underneath the sink to retighten it. They fit me in the same day and made it happen, right before we listed the house. Flat hourly fee worked out great.

Trackrat Luther

7 months ago

They responded quickly, called ahead and arrived on time. Pat provided a complete plan and executed it. Job well done.

Trevor Hamlett

a year ago

We had a plumbing situation and Pat B showed up quickly and provided premier service. He was polite, quickly analyzed the problem and gave me a thorough understanding of what needed to be fixed.

Gary Bruce

3 years ago

My gas water heater sprang a leak and started flooding my garage. Chris B. showed up and fixed it within minutes. He was also very professional and courteous, a real pleasure to work with. Even took the time to find that the part needed was under warranty while showing me some maintenance tricks to keep my system in better shape over the years. Well done Chris! Thank you!

Greg Galland

2 years ago

Chrystian and Alex were on time, polite, and efficient. I will be recommending A1 Sewer and Drain Plumbing to all my friends. Price was reasonable and the customer service representative on the phone was honest about pricing. Thanks for a job well done!

hesterfamily29

3 years ago

Absolutely we recommend A-1 Plumbing/Sewer & Drain! Tech Gregory was outstanding and very polite; even social distancing precautions observed. What took me 3-4 days to try took him only 2 hours and boom! Job well done; good to go! Thank you so much-we appreciate your company!

jenae

a year ago

I was afraid that the reviews were too good to be true, but I ended up going with this company anyways and I couldn't be happier. They were extremely fast, professional, and friendly. If you have any plumbing issues, stop looking for a plumber and give A1 Sewer & Drain a call. A special shoutout to Patrick and Ben for being amazing at what they do! :)

Angela St.clair (Añabesa8)

2 years ago

Contacted the company for same day service due to no hot water and warranty company not being able to come out. Chandler was the technician that came out very friendly and professional. He diagnosed the issue and explained what the issue was. Long story short version need a new water heater. :( Chandlet did provide an estimate, going to see what the warranty company say about replacement and will make a final decision. Overall experience EXCELLENT!!! Have locked the company's info in my phone. Prices are reasonable.

Dakota B

2 years ago

Ryan Stephens was awesome. I have used A1 in the past, and have always had a good experience. Ryan is just another example of a great experience with A1. I really appreciate his good attitude and attention to detail. He repaired a leak in my crawl space and explained to me exactly what he was doing and why. I will definitely be using A1 again and I recommend everyone to do the same! Thanks again Ryan!

Philip Nelson

2 years ago

The technician, Pat did a very good job getting everything ready for a new hot water heater and instructions his journey man. It was obvious he knew how to install the water tank but still backed up his experience with a slide check list. Very good job for the value.

Cindy Shortt

2 years ago

The technician, Brandon Roundtree did an outstanding job. He was very professional and knowledgeable about what he was doing. He thought it was going to take long , but had it done in 45 minutes. We had a clog toilet and shower drain. I called that morning and had a appointment for that day. I would definitely use them for all my plumbing problems. I would recommend them to everyone

Karen Murphy

4 years ago

I called today to see if there was any availability in the next few days for someone to come look at my garbage disposal and leaking toilet. The woman who answered the phone was very pleasant and asked if I was going to be around for the next 2 hours because there was a technician in my area who could come to me next. Well isn't that awesome! Called and got an appointment same day! They called when the technician was on his way and Chris B. arrived and was very nice and friendly. He got right to work, assessing the issues and letting me know what he would be able to do. He walked me through everything and let me know what he was going to do before doing it. He was efficient and professional and very thorough. I would definitely recommend Chris B. and would ask for him again in the future if we have other needs. Thank you!

Samantha Mahon

a year ago

I scheduled an appointments for increasing in pipe rattling in the ceiling. After being told that it would be helpful, but not necessary to have a recording of the noise…the tech that came out basically told me that it couldn’t be fixed.I specifically asked and the receptionist that took my phone call said they had diagnostic tests that could be performed to detect issues.The short of it…I paid $175 for someone to come out, do the diagnostic tests of flushing toilets and running water as well as putting his head in my attic. Nothing was fixed, there was no resolution. I spent $175 for 20 mins of “work”.I would have attached a photo of the invoice since you claim to know have my info. I’ll provide my invoice number to help you out. Invoice 114280855, service date 4/27/22

Ryan Shipley

2 years ago

Very responsive and professional. Jeremy explained the reasoning for his recommendations and wasn't pressuring in any way. He was actually early each time. We appreciated the texts from A1 that showed the name and picture of who was coming to our house. We also appreciated the pre appointment confirmations to prevent covid exposures.

Kristen Ramsey

7 months ago

Drew came out to snake drains and he was absolutely amazing to work with. Explained everything before ,during,and after. I will recommend and use again any time. I can't say enough positive about Drew and A 1. Make sure you ask for Drew

Mary Hardnett

3 months ago

The rep,Dylon was very professional,quick, kind and knowledgeable of his job. Making our appointment was very easy. I was very impressed with this company as a whole.we will always use a-1 sewer and drain going forward.

Mikenna Watterson

4 months ago

We had water flowing from our toilet and sewage coming up into a different bathroom. Justin made it to our home within the hour, fixed our issue and identified a separate issue that could have caused us major issues down the road and agreed to repair that as well. Highly recommend this team and their services. Great company overall. Thank you!!

Edward Effinger

a month ago

Get a second/third opinion. Tried to sell my wife on a $12,000 repipe with no photo evidence of damage. Had another company scope my drains and they recommended only replacing the toilet flange for $550 as it was the only damaged portion of our sewer line. I read down through several other 1-star reviews, seems they have a habit of recommending repipes at 12k plus to people only to find out from a separate company it isn't necessary.UPDATE: A1 did reach out twice to investigate the situation and try and resolve the issue. However, I already had another company do the repair, and I didn't need them to return for the same issue for a third time.

Deneen Addison

5 years ago

I called the office, explained what I needed done and I was scheduled a time for services but due to an unfortunate situation that morning I was not able to be at the house when the technician arrived, they worked with me on my time and the job was completed. The technician, Justin was very knowledgeable of what he was doing and explained everything to me in a manner that I was able to understand. I was well pleased with the technician’s knowledge of what he was doing, the service provided, the company’s consideration and understanding when I needed to reschedule within hours of service, their rates were reasonable and their promotions/discounts given. The only concern I had was when I specifically asked twice for Justin and the company still sent out a different technician so for that I give 4.5 stars but wasn’t sure how to add that half star on this page. The overall serves I received was defiantly “A-1” service!!!

V Holman

3 months ago

A1 Sewer and Drain Plumbing were great. From the quick and professional return call by Cindy to the outstanding installation by Kyle, we could not have been more pleased. We are glad to highly recommend this team!

Joshua Grace

2 years ago

So I am a little delayed in writing this but the impression this company had on me is still the same today as it was a few months ago when I requested service. Initially, I reached out to my home warranty to have a repair made - to find and fix a leak from my upstair shower into my kitchen. After reading the reviews on the company they contracted the repair out to I promptly cancelled and called a1. I couldn't have made a better decision that day. Buck came out and within less than an hour found the source and completed the repair with professionalism and enthusiasm. I would recommend any homeowner, new or seasoned, to use a1. Period. They will be my go to as long as I am in the Hampton Roads area.

anselmocantu

8 months ago

Our tech, Jeremy Balmer was very professional and informative. I know he had a long day of work and we appreciated his flexibility in coming to our home later in the evening since it was the only time that worked for our schedule. He went above and beyond doing the plumbing leak detection to let us know what we can do to improve our water bill and what to look out for. Thank goodness no leak was found, but we learned so much in the hour he was with us. In addition, he even wore booties inside the house! Thank you so much again for your time and expertise! We’ll be sure to use you for any of our plumbing needs.

PJ Dickinson

2 years ago

David was very professional and got the job done. I really am glad I hired them as I tried to unclog it myself using a 25' snake, and I was unable to clear the clog. The only thing was I asked for them for the $25 internet coupon and they didn't tell David. When I signed for the work I thought $249 was after taxes and my coupon was on it. I looked at my receipt in my email after he left. It was not. I will give them 1 more star if they do give me the coupon I pre requested as I hired them. Someone from the office says they will give me the coupon...we shall see. My job was cleaning the main and my washing machine line.

Cody Pagano

2 years ago

Pat B was awesome. He came to connect gas fittings for a new gas line going to my range. He was professional and very helpful. I’m renovating my kitchen, and not only did he attach the new gas line, he also gave me advice on how to connect my dishwasher. I’d use this company just for the professionalism alone. The price was also very fair.

Syzygy Glass

9 months ago

DO NOT, I REPEAT, DO NOT USE THIS COMPANY!!! this company is as crooked as they come. they will fabricate issue and try to charge you to fix them. I know this cause we caught the Plumber lying to us and instead of going ahead with the repair we got a second plumber company to come out and do the inspection and there was NO issue at all. NONE. There was no $1500 repair needed.. CAUGHT STRAIGHT UP LYING.. CALL SOMEONE ELSE

Diane Andrews

a year ago

Brandon and his associate were on time, polite, and professional. He took the time and walked me through the video that he took of the interior of my drain pipe while discussing options to correct the problem. I would recommend this company and Brandon.

Michelle- Beech

3 years ago

Pat Burns came to look at our bathroom sink which was not getting very much water pressure. He was really nice and it was a easy fix. He explained what he was doing and went over the rates before he even started so there was no surprises. He was very polite as well. Highly recommend A-1 Service and Pat

Michelle Anderson

a year ago

From start to finish Jason was courteous, professional and knowledgeable. His experience and technical knowledge helped determine the source of a leak from my upstairs bathroom to my downstairs ceiling and even though the problem ended up not being a plumbing issue, his knowledge and advice outside the scope of plumbing was exceptional. I would recommend both Jason and A1 Sewer & Drain to any of my family and friends!

HonestBroker247

2 years ago

After a miscommunication with the first plumber, Andrew at A1 was very responsive, addressed all concerns, and sent a highly professional plumber the next day to install my tankless water heater. The coordination team worked well through the whole process. Happy with the results.

Glen Moody

11 months ago

Ben showed up on time and was a complete professional. As life goes by the time Ben arrived the faulted tankless water heater that I stayed up till 1am attemtempting to repair myself with zero success decided to start working again on its own. I was prepared to pay the cost of the emergency visit due to it being the weekend. Ben wanted to make a call first back to his supervisor. He returned from the call and wished me a good weekend shook my hand and said no charge. It's not always about business, however all of the time how you do business determines your success! Ben and A-1 Sewer & Drain are doing it right. Although we didn't need the service today, they have earned every opportunity and will be my first choice for my repairs in the future. Thank you Ben!

M K

7 years ago

Excellent experience! This is the first time I've needed a plumber since we bought our house 19 years ago. I checked the usual sources in search of a company that did honest, quality work for a fair price. Everything I found on A-1 was very positive so I took a chance and contacted them. I'm very happy I did.My first contact was with Carol, who was friendly and knowledgeable. I explained my problem (a leak at one of the pipes running into my shower valve) and Carol was even able to provide a ball park cost estimate.AC was dispatched to my house and arrived within the window that Carol provided. He was also friendly and professional and completed the needed repair in less time than Carol had estimated, which meant the job cost even less than expected.When I find a company that does good, honest work for a reasonable cost, I stick with them. A-1 Sewer & Drain is the company I'll call for my plumbing needs in the future.

Cory Mills

2 years ago

My husband and i had a pleasure to have Chrytian and Ryan come fix and replace our pipes. They have the best personalities and were a joy to have around. Chrystian is extremely smart and was able to tackle any obstacle that got in his way. Ryan was an amazing hard working guy. They both were. They even went as far as putting down our concrete and make it look flawless, like true professionals. We were so impressed and will definitely be requesting them again! They were an amazing team. This company needs to give them a raise and make sure they keep guys like them around. They truly went far and beyond to please their customer.

Jamesen Gray

8 months ago

I highly recommend A1 Sewer & Drain. Josh and Javon were professional, courteous, punctual and they did a fantastic job with a difficult repair. I cannot thank them enough for the work they did, cleaned everything as well as made a recommendation. I would definitely use them again and cannot say enough kind words about the business as well as the work they performed.

Chris Danner

a year ago

Patrick and Ben worked so hard and used great care to remove an old hot water tank from our attic and re-install a new one! Up 2 flights of stairs and
Through a narrow attic door on a 90 degree day! They were efficient but also took their time to ensure it was done right!

Tisha Arther

a year ago

Andrew did a great job with our plumbing repair. He was on time and very professional as well as knowledgeable about our needed repair. We thought the repair would be worst than it actually was but Andrew had an positive attitude and worked hard to fix our issue.We had a leak from our tub draining down to our livingroom. We are more than satisfied with the job thanks to Andrew.

Jordan Moser

2 months ago

We had a great experience with the A1 team. Alex and the team assigned to our sewer line replacement were respectful, communicative, and hardworking. Even through rain storms and unexpected obstacles that came up as work progressed they kept on top of everything and kept us in the loop with what needed to be done. Job site was kept clean at the end of everyday. Highly recommend this company and we would definitely use them again.

Ed Ellington

2 years ago

Total House water supply line replacement. Technician Gregory has the most impressive work ethic that I have seen in a very long time. His attention to detail and willing to work even after dusk speaks to his character. Please reward him for his hard work at our house.

William Hodgson

9 months ago

Used A1 recently for a main line leak to the house from the street. They were fast, efficient, and reasonably priced. Communication was good on all fronts except they pulled the completion payment from the down payment method without any heads up. The workers did a great job not destroying my yard and putting what they did back in very good condition. Would recommend just keep in mind they will charge you when the job is done without notice.

Karen Twomey

a year ago

Mike Smith is a great technician. He is so professional & goes out of his way to make sure your satisfied. I'm glad A-1 has him.

Heavenly Angel

5 months ago

God Bless the Exceptional Josh Blake from A1 Sewer & Drain raised by Angels. Installed a Water Drain for my New Washer less than 30 mins. Nice guy! Beautiful work! You will want to ask for Josh Blake.
He's The Professional!

Kate Fultz

2 years ago

We couldn’t have asked for a better experience! We found our water heater leaking late in the day. After calling a few places and having to wait a couple of weeks for service, we reached out to A-1 and they were able to send someone out within a couple of hours. Matt came by and quickly diagnosed the issue. We ended up needing a new water heater and Matt patiently explained our options, and answered all of my questions so we fully understood everything before we made a decision. Ultimately we chose a tankless water heater. Matt saw we had 3 kids and made every effort to get us on the schedule for the next day, without us asking. The next day he arrived on time and got right to work. He ended up finishing before expected, made sure everything was in working order and that I understood everything before he left. I appreciated his professionalism, good attitude and that he treated me with respect. You could tell he truly loves his job. We are so glad we chose to call A-1 and won’t hesitate to call again in the future.

Damar Marollano

a year ago

The technician Andrew did a good, thorough job in unclogging the line that was causing a back up of both our toilets. He located the source of the problem and made sure we were up and running before departure. He was also engaging and friendly throughout the ordeal, even when running into some difficulties with the equipment.

Yvette LK

a year ago

Don't be fooled by the good reviews. Everyone seems nice but it's extremly expensive to get the most basic stuff done. Paid $270 for someone to auger our shower drain pipe only to find out the smallest auger he had couldn't fit through the p-trap . So he kept trying for a good 20mins and still nothing. Nothing fixed but still have to pay. Our only option he explained was to pay another $290 for a separate camera person to come out another day! So we're looking at additional fees for another person on top of that to come out and fix, if any, issues the camera man finds as well! How does this equal good customer service? They're just here to rob people. Our drain pipes were all replaced last year and now I'm being told there's a good chance I'll have to crack open my slab again, before even talking about options?! NO THANK YOU! Stay away if you value honesty and clear guidelines to what they will do for you when they actually show up. Will deter friends and family from this company for as long as I live. I expressed my dissatisfaction and was upfront with the person that came out in a respectful manner, I just want others to be informed as well.

Wayne Adams

a year ago

Jeremy from from A1 Sewer & plumbing was awesome…. He took care of all my issues and was willing to look at some additional things for me. I greatly appreciate A1 Sewer & Plumbing for having awesome technicians that come out and take care of business.

John Gillespie

4 years ago

We had A-1 come out after we had a company come out before them, and the company before them charged us 100.00 and they were here for 10 minutes tops and said it was just bad soap. So they were rushed to come out and leave so fast. So then we called A-1 and they came out when said and were here for about 1hr maybe more to make sure the problem was fixed. They were outstanding and the problem got fix and it was a drain seal that needed to be fixed and it did the job. I would recommend them and hire them anytime. Great people very nice and took their time. Thank you so so so much. So we had to pay them 124.00 after the messed up company before them but they fixed it and so happy.

Shelley Steinfurth

a year ago

Great experience! Called at 8am. Water heater leaking. Said they would be there between 4-6pm. Jeronmy said he had some free time and came early, around 10:30. Had to replace old water heater. A little pricey, but it was worth it. Jeronmy is a great representative of this company. Knowledgeable and polite. Would use them again. Thank you A1 Sewer and Drain.

josh carpenter

2 years ago

Pat came out to fix a severely backed up drain line. I was given a window for him to arrive, and he was on the earlier side which was great. Gave me call with notice that he was on his way, which I really appreciated. He did what he needed to do and fixed the problem. Showed me what the issue had been, and promptly cleaned up with no trace he had been in the main sewer line. A-1 has taken care of us 2 times now with great results, and their guys have been professional and personable.

Ian Myles

5 months ago

To sum it all up, A1 Sewer & Drain is top notch professional. Period. I had a leaking toilet issue and when I called to make an appointment, the representative who took my call was very helpful, and was able to answer all my concerns/questions and they came out the very next day. They were available to come that same day but my schedule would not permit it, BUT they were available. The technician (Mr. Jeronmy Nixon) who came to service the toilet was extremely professional, knowledgeable, and very personable. We basically spoke almost the whole time he was servicing the toilet and yet he was done very quickly and made it look so simple. I am using A1 Sewer and Drain to install my Tankless water heater and specifically asked for Mr Nixon to install it. I told Jeronmy how I felt about his service and after he left I had to call and inform his management team how professional he was and that I was very satisfied with the service I received. I am not sure about all their technician but if they are all like Jeronmy, you can't go wrong calling A1 Sewer and Drain for all your plumbing needs.IanChesapeake, VA

Travis Jelley

3 years ago

I got an appointment quickly and was able to work with the same plumber so I only needed to explain the issue once. They were able to replace the anode in my water heater and that solved a water odor issue I was having. The only complaint was just that we seemed to have some scheduling conflicts but further communication sorted that out.

darrin g

a year ago

Dominion Power and their contractors Team Fishel / New Technologies, damaged my sewer line when they were installing underground power lines. They would not accept responsibility for the damages and would not fix it. Even after The City of Norfolk got involved and told them they needed to. I called A-1 Sewer and Drain, they inspected the damage, confirmed it was due to construction by the contractors that were digging around the sewer line. A-1 installed a brand new sewer line and backfilled all the dirt that was dug up (even the dirt that the contractors previously had dug up and were responsible for backfilling). A-1 was responsive, communicated almost immediately when i had concerns or questions. Went above and beyond to ensure the project was completed. I appreciate the hard work very much, great job! Highly recommend.

Henriette Smith

a year ago

A1Drain exceeded my expectations. The customer service was very patient with my requests. The men who did the repairs and installations were polite and professional I highly recommend their services.

Dana Wilson

2 years ago

I needed a clogged sink repaired. I utilized another company and they were not able to clear the clog. They said I needed more expensive equipment to fix the issue. David from A1 was AMAZING. He was on time, friendly, and professional. He fixed the issue in no time without using expensive equipment. I will definitely use them again and recommend to anyone to them.

Michael Monroe

a year ago

Cannot say enough good things about A1... Starting with the young lady who answered the phone, to the techs Patrick & Jason TOP NOTCH A+++!! VERY reasonable rates, EXTREMELY prompt service( seemed like they were around the corner waiting for me to call) Patrick and Jason treated my elderly parents with so much RESPECT that it was almost sickening!!! Will DEFINITELY contact A1 again should a problem arise.

Jonathan Ehrlich

4 years ago

Our experience with A1 was excellent across the board. When we called in, we were able to get someone out to the house the same day. Chris B. our tech, did an excellent job. He took a look at what we were seeing, let us know what was going on (always good to get thorough explanations) and then did the work we discussed. Fast forward two days and we thought we heard the problem return, Chris was back out to take a look and provide some closure on what was going on. Professional, knowledgeable and efficient - can't provide a more positive review.

The eLearning Dude

a year ago

I would give them 6 starts if that was an option. I was having a hard time finding someone who would inspect our sewer line. After 20+ calls, we found A1 Sewer & Drain. They were willing to travel a little over an hour to provide me with service. I really appreciate that.The technician showed up on time, was professional and knowledgeable. I would definitely recommend giving them a call.

Sylvia Pottle

9 months ago

Steve was our technician and he was personable and very thorough and fixed the issue quickly. This was the only company willing to come out quickly even though it was not an emergency. We had visitors arriving and wanted it fixed same day. Thank you! Price was reasonable considering we are in New Kent and same day!

Shaquitta Hale

10 months ago

Called for after hours service, shortly after Brandon called back and came straight out! He fixed my toilet issue in no time! He even helped me clean up the mess afterwards. Thanks again Brandon

James Jefferson

3 years ago

My outside water facet was leaking, and I called A1 Sewer& Drain. From my first contact with the person taking my call to the excellent work done by Phil the technician; they were totally customer friendly. I would surely call them again and recommend their service. ThanksOn this occasion the technician Pat B. installed a bathroom faucet, and started to repair a kitchen faucet, but after getting into the work found that there was a problem with the parts that were sent by Moen. He did a good job on the bathroom installation. I look forward to getting A1 back to complete the kitchen repair.

Randy Neice

a year ago

Jeremy quickly diagnosed the problem with our water heater and provided us information on options. He was able to restore our service same day and helped us determine what to do moving forward. As part of his 1 hour call he also fixed a toilet we had problems with.

richard dalton

3 years ago

I had an emergency repair at night. I called another large name plumbing that advertised 24 hour service but their service reception was awful and told me I would be lucky if a plumber would make it out that night.I called A-1 and right from the get go their customer service was excellent, I got a call from someone in the field and he gave me an estimated time. He was at my home on time and ready to fix my large leak. Within an our he had replaced a pipe in my ceiling and cleaned up. Excellent service and will be using them from now on!!

Larenda Miller

a year ago

Technician was extremely professional and thorough. He was on time and communicative about each step he was taking. He had to get a part and was very timely with his return after getting the part. Left everything exactly as before. Great service!

Nessa Boo

8 years ago

I am so pleased with A-1 service when my water heater broke. They kept an open line of communication with me, scheduled a appointment, was there on time, and got the job done fast allowing me to make it to work without calling out. In addition, they were very friendly, and respectable of my home. They made sure to cover my home in plastic and put on protective footwear. I am impressed with their top notch service. Thanks A-1

Vince Ward

a year ago

Had a bad hose bib and shut off valve. The technician called ahead of time to tell me he was on his way. Checked out the problem upon arrival. Made sure I was good with initial cost before starting. Finished job quickly and was very thorough. Emailed receipt with pictures of work. Easy to deal with.

Tri Vu

7 months ago

Chase the technician came and repaired damaged water pipes in my ceiling in a very timely manner. He was polite and courteous. Will reccomend and if need be use A1 again!

Donna Martorella

a year ago

A-1 Sewer & Drain Plumbing has done several repairs on my home in the past 6 months. They respond quickly and are on time (they even called in someone on his day off to find and repair a leak). They do quality work at a reasonable price. Their staff - from the office personnel to the technicians that respond to the call - are all professional, knowledgeable, courteous, helpful and personable. They go the extra mile to explain what they are doing, what they found and how it was fixed.

Mar'Leta Jones

2 years ago

Greg was extremely professional, prompt, knowledgeable, efficient, and pleasant. He wasted no time in his assessment, actions and repair while explaining options and tasks throughout his process. Office personnel were friendly and easy to work with. We will call again and definitely ask for Greg, we couldn't ask for a better expert. A-1 sent the perfect Plumber, thanks!

Julie Oatis

2 years ago

Had a back up issue from a blockage in the main drainage pipe this morning. Called a contractor friend for advice on who to call. Made the call to A1 Sewer and Drain Cleaning It was a good experience. The tech, Zach M was excellent. He arrived same day, called to say he was on the way. He was able to unblock the main drain pipe and scheduled the install of a two-way clean out later in the week when it would be convenient for me. I recommend them for sure!!

Lisa Jones

2 years ago

Our warranty company sent out two different plumbing companies one could not locate the leak and the other quoted us a ridiculous price and said they would have to dig up our concrete floor to find the slab leak. Jeremy was able to find the leak and only had to put two holes in the wall to repair. This company had a fast response time and was able to send help the next day l. I highly recommend themand will continue to use them in the future.

Anita Tevis-Long

11 months ago

Customer service was great! I got an appointment immediately. The tech was professional and did a great job! He understood my need and did the install without any issues.

James kahley

10 months ago

My experience with A1 was excellent….. Fast and Friendly service….. Servicing Technician Mr. Drew was extremely helpful and knowledgeable about the condition I had and what needed to be done to repair the issue…Technician also went above and beyond with clean-up and speed of repairs….. I can’t say enough about the courteous service we received…...I would definitely recommend A1’s services to family and friends…..

Thomas Lewis

a year ago

I had a clogged wastewater line and called A1 Sewer and Drain and they set up an appointment time and their technician was on time and truely worked the issue as fast as he could to get the line open and flowing and kept it under an hour. Great work by the tech and I was really satisfied with the overall experience. I will be using A1 S&D Plumbing in the future for any plumbing issues.

Ruby Neal

2 years ago

So very grateful for their service. After receiving a quote from someone else they came in and repaired exactly what needed to be repaired without all the extra made up services. They repaired everything for significantly less than what I was previously quoted. Saving me $1000 dollars!!! So, yes they are highly recommended. Thank you so much Patrick Glen and associate. You are now on my list for reliable service, and will continue to recommend your business! Thanks again!

Bill Thomas

3 years ago

Setting up my appointment was smooth. Response time was same day and as promised.Type of work was repair of natural gas line. Technician called and texted (with photo) when on the way. Arrival time was exactly as promised. Technician was extremely knowledgeable & completed the job with a high level of proficiency and professionalism.I have used A1 Plumbing before and will continue to use their services when needed.I highly recommend this business & technician Christopher Boyd.

Paul Grosch

a year ago

Finally, a contractor who has nailed the customer service and communication aspect of the job. A1 work was quick to schedule and proceeded as planned (emergency water heater replacement). Pat did an excellent job keep us informed throughout the process and work quality was on point. Will do business in the future!

richard cartwright

3 months ago

I called based solely off their rating. Who locks the door so I cannot see the work being done to my house. Apparently the guy who came to fix my plumbing issue. While my leak is no longer an issue, my water pressure is way lower than it was before and charged an hour and a half because he took it upon himself to install a shower head sitting in the bathroom that I did not ask him to do.

Maureen Grosz

2 years ago

The technician Jason Coleman showed up earlier than expected which I was thrilled about! He was personable and professional. He identified the problem and expertly, efficiently and quickly rectified it. Would definitely recommend them and use them again if the need arises.

Brian Pierro

a year ago

This was not an easy fix recessing a natural gas line into the wall for a new gas stove. The guys both were professional and timely the only issue was lack of the proper box that like everything was out of stock so had to be ordered to finish this job on Monday. I will be using them for my next project replacing a toilet that I discovered is leaking. Thank You!

Neil Vachhani

a year ago

Had a main line water leak in the weekend. Jeremy was able to come out on a Sunday to diagnose the problem. It required some extensive digging in the front yard so they had to come back on Monday but they were prompt, professional and finished the job. I was extremely worried about my driveway so they did their best to disrupt the yard as little as possible. Would definitely recommend again!!

Dave Hall

2 years ago

Edit: had to get them to come out again(but they worked with me and am thankful for that) a different Justin and Brandon had responded quickly in the window that was scheduled. They were knowledgeable, friendly, and very helpful in teaching me about the issues I was having with my system. If your ever experiencing any plumbing issues you need to request this duo!1st post: Justin was here within 20 minutes of calling. A-1 was the only emergency plumbing service that could actually come during the time of need and not the next day during a four hour window! Will use again(hopefully it will be a while before that though)!

Carla Mingee

3 years ago

This was the second time we needed A-1's service. Obviously, we were pleased with our first experience. But, the second experience was over the top outstanding. I was not at the property, but my friend was there to await their arrival. I was texted the information regarding the time to expect them as well as who would be coming to house. I also received a call from the office to confirm that the technician had arrived in the neighborhood. My friend, who is a Type 1 Diabetic had been working in the house and his blood sugar began to nosedive as the technician, Chris B. arrived. My friend was having difficulty standing and speaking. Chris B. caught him before he fell to the floor and helped him to sit up against the door. Chris B was preparing to call the paramedics. My friend was able to tell him to get a sugared soft drink for him and Chris B. watched and waited, hoping that things would improve, which they did. We are grateful for this coincidental arrival and assistance during this time. But, Chris B. then fixed several plumbing problems and the fee was extremely reasonable in my opinion compared to other plumbing costs I have paid to other companies in the past. A-1 and Chris B get a gold star for their business model and service as well as the Humanitarian Award for helping a fellow man in need. We are very grateful.

Mike Gorenc

3 years ago

I had a pilot light go out on a hot water heater and couldn't get it to stay lit myself. Called A1 Sewer and drain and they immediately scheduled me for the next day for service at 3 PM. At 2PM the technician (Pat) gave me a call and said he was available early (off to a good start with the responsiveness!). Pat came, started the pilot light and noticed what seemed to be a steady drip coming from inside the heater. Within a couple of hours, Pat had diagnosed a crack in the tank, located a new water heater, found the additional helper (Smitty) he needed to perform the replacement, removed my water heater with the cracked tank and replaced it with a new one. Both were very professional, knowledgable, speedy, transparent about every aspect of the fix, and personable/friendly with me, my wife, my 18 mo old, and even my dog. COULD NOT recommend A1 enough and I would like to especially thank Pat and Smitty who demonstrated an exemplary customer service, professionalism, and sense of urgency in resolving my hot water heater issues. I will be using A1 again and you should too. Thanks again!

Christopher Pergola

7 months ago

I wouldnt call any other plumber. They are always ontime and the plumbers are all well trained and /or experienced. They unclooed a backup from my septic system and completed the job in less than an hour, And it was a Friday evening. No OT charges and the prices were fair, I recommend them highly.

Heather Mclewin

2 years ago

I have to say I was a little nervous to hire this place but the reviews don't lie. Gregory was the nicest. So professional and explained everything. Tried a few different ways to get this tricky clog that had gummed up my tub hard. He got it out and charged me less than I expected. He also gave me an incredibly reasonable price on some other work I needed done. He cleaned up all the mess with sanitizer and the whole time he was extremely aware of keeping my floors and home clean. I'm impressed and thankful.

Erik Kopack

2 years ago

Gregg was phenomenal at helping install all our commercial plumbing for our shop for our rough-in. A true professional, thanks for everything! Andrew who came out and quoted us and helped was also great in his communication and all the processes along the way.

Shandreith

6 years ago

frustrating morning, everyone getting ready for work and appointments of the day and what happens- the drain backs up. What a pain. Never has issues prior, so here it is 7:00 AM with two bathrooms fully non functional. Did some web searches and landed on A1 Sewer. Fully expecting to get and answering machine a person picked up, a real person. She ask would I like a morning or afternoon appointment, like yea AM would be great. About 20-30 minutes a get a call that the tech is in route. Duane arrived at 8:30 AM. The tech was personable and nice, in a nice banner truck, I said to my spouse this is a real company and ready to do work. Duane was on the roof in minutes with his drain auger and in about 30 to 15 minutes he has cleared the issue and we are back to full use of our plumbing. You could not ask for a more professional guy Duane in his work and cleanness on the job, he ask if there were any other issues he could assist with and did a visual inspection of Water Tank and disposal under the sink. Duane left me contact information for any future issues or problems. the most difficult part of running a business is getting and keeping good workers and acquiring new customers.. A1 Plumbing and Duane did that today, this was not a big job nor a big spend but boy was it a relief to have this matter resolved quickly and professionally.. for me and this job it was a great experience.

Donald Schroder

a year ago

We installed a new dishwasher and did not have proper drain fittings. The old piping had rusted with holes. A-1 Sewer & Drain installed new plumbing and fixed the leaks. The service man was polite and knowledgeable, taking a reasonable amount of time to reach a solution to our problems. I would recommend A-1 Sewer & Drain for plumbing problems if you need a problem fixed right.

Mark Barone

a year ago

Great technician, David was on time, and he worked diligently. It is wonderful to do business with a company that shows ethical practices. Call them to get the job done right.

Justin Lawson

10 months ago

Replaced 2 urinals in commercial bathroom. First trip to evaluate was immediate and efficient. Second trip to perform install was on time, swift, and done right. Communication and admin logistics made it simple. Technicians were friendly and professional.

Anthony LeCompte

a year ago

A1 was super fast when our old hot water heater began leaking in our garage. They knocked it out in just a couple hours on a holiday weekend. Great service.

Robert Gucwa

a year ago

A-1 Sewer and Drain technician Chandler Cobb provided an estimate to run a gas line for a natural gas stove. The estimate was reasonable, Chandler was friendly and professional. The work was completed on time and correctly. I highly recommend Chandler and A-1 Sewer and Drain.

Anissia Hines

a year ago

2 stars because the technician was super cool, but the service was so basic for emergency services. We waited 2 1/2 hours for him to do the same thing my husband was doing for the previous 4 hours just snaking the toilet to remove what my 3 yr old flushed into the toilet. As professionals of the service provided we expected slightly more for $299 per hour for 18 minutes of service. Maybe our expectations were too high only to have to pay out yet another to go above and beyond at a fraction of the cost.Spoke to management and they really took our concerns seriously. I appreciate a business that does there best to meet the customers need and they did just that. 4 stars now because the second plumber was quick, efficient and cool as well. After collaboration with the issue we agreed on a quick resolve and the toilet was replaced. Thanks A-1 for your professionalism and quick response, we are pleased with the replacement toilet install.

Ashley Rombs

2 years ago

(2021) Patrick was hard-working and knowledgeable. He came late at night and helped us out and came right back the next morning with another plumber, and they were able to get to the bottom of the problem. It looks like they might have to knock out part of our wall but they were able to go to our roof instead. We are very grateful for them!(2018)Justin was very personable and knowledgable. He got right to the problem we were having and helped us come up with a plan to solve it. We would definitely call A-1 Sewer and Drain again. We would also recommend them/Justin to anyone in need of a plumber.

Ronald Burkhardt

a year ago

I've used A-1 now on 4 different occasions and each time has been ON TIME, budget friendly, very knowledgeable and FAST!!!!!!! (did I mentioned fast?) One of their techs, Pat Burns, was so good I actually called his Supervisor to tell her how much her employee impressed me and that his work alone would make me call their company again to use their services. I cannot stress how great these folks are and, with me, have a customer for life. 5 Stars!!!! I'd give 6 if Google allowed!

E South

a month ago

After receiving our estimate to replace a huge leaking water heater and a damaged outside faucet two guys showed up on time the next day. They hauled that thing down from upstairs, replaced some pipes that were iffy looking, cleaned everything up and installed the new water heater. Then they finished the repair on the wall behind the outside faucet even going so far as to place plastic sheeting to catch drywall dust. I'm impressed and will definitely call A1 if we have any more plumbing issues. Thanks!!!!

Shannon Stakes

a year ago

We've used A1 several times in the past few months. They are very responsive, always on time, and they fix the issues. The technicians are professional, safe, and efficient. We are very happy with A1 Sewer & Drain!

jamie wallace

2 months ago

My experience with this company was absolutely HORRIBLE!!!!!!! I DO NOT Recommend. The technician was not personable or attentive during the entire visit. After calling to speak with someone about being displeased with my service and the fact that my issue was not resolved they then offered to come back at a “discounted” rate. However I paid. $269 dollars for the initial service (which I paid for in cash and was not given my change. When I spoke to customer service about that I was told that the technician was not supposed to accept cash payments….well HE DID!) and the discounted rate would have been $129 per half hour….Not much of a discount seeing as the technician was at my house for only little more than an hour on the first visit. I was given a quote for $6,000 for further repairs and was told that was pretty much all they could do. And that whatever they were able to fix would only be temporary. I felt like they kept trying to sell me extra services instead of the initial repair I requested. I had a pleasant experience with this company before but after this recent encounter I will never call them again. I went as far as to ask for a refund and they refused. They just kept trying to get me to pay more money. I highly RECOMMEND Worley’s they provide fantastic service and workmanship!!

Jon Brady

a year ago

Brandon was extremely helpful and professional! He had a lot of experience and helped my family resolve our plumbing problems! Would definitely recommend him as a plumbing technician and A-1 Sewer & Drain Plumbing & HVAC!

John Monroe

a year ago

Karon called to say he would be here in 15 minutes. Was actually here in 10. Very polite and professional was very considerate of our floors. And wouldn't you know it. He unclogged the drain too. Done in 45 minutes. Great job.

Cody B

2 years ago

Awesome experience with A1!! I had Patrick G. and Justin K. come out to my home to flush my tankless water heater from the 90s. I had previously contacted a different company that came out and told me that it was “impossible to flush” and that I needed to upgrade to a new $6000+ water heater... Thankfully, I called A1 to get another opinion. Justin and Patrick took the time to figure out how to flush my outdated water heater, and get it working like new again. Because of these two techs, A1 will be my new go-to plumbing company. Thank you!

Curtis Cole

4 months ago

I had Drew come out from A-1 for my water heater. I'll start by saying that I ended up calling the office a couple times because I had scheduled service then realized I had conflicting appointments on my scheduling. The women who took my calls were very kind, professional and worked with me even after I complicated things. On the day of service, Drew called me before he arrived to explain that the specific water heater I had been quoted for was not in stock at the warehouse, and for this inconvenience they upgraded my water heater at no charge. Drew showed up on time, well prepared and got right to work. He was very personable and professional. He double checked his work to make sure everything was right, and to no ones surprise everything was good to go! It has been three days with the new water heater and it has been kicking butt. Really appreciative to everyone at A-1 and especially to Drew.

valerie franklin

a year ago

Jeronmy called to let us know he was enroute and arrived on time. He was very pleasant and professional! He took his time as we discussed our issue. He seemed to be very knowledgeable . Once the problem was identified he made the repair in a timely manner and identified possible future concerns. He provided exceptional customer service. He was a young man who seemed to be very experienced. He answered our questions without hesitation. I would utilize their services again and recommend their company to our neighborhood connections! Thank you!

Nicholas Unwin

5 months ago

Mr. Gage was extremely professional. Diligently trouble shot my plumbing issues whilst being personable and friendly. Walked me through each step and process. At no time was i left uncertain or unclear. Approval before proceeding and cost involvements. Treat my property, and wallet, with the utmost respect.The best way I could describe his expertise is similar to that of a doctor. SURGICAL PRECISION.Mr. Gage has a very deep understanding of the plumbing and structural design/integrity of a home he didn't build nor is he acquainted with. Either years of experience or bionic ocular enhancements.Overall, I am beyond pleased from start to finish with A-1 and their network(semper dry water removal).5 star service all around. Highly recommended.If you want the professional, worry free, red carpet treatment; look no further.

Deanna Orzechowski

2 years ago

Scheduled my appointment same day. Tanner arrived very quickly and was very professional and knowledgeable. He handled my plumbing issue within 20 minutes. Amazing plumbing technician. I would use this company again and would highly recommend.

Courtney glancy

2 years ago

Pat was wonderful! Worked hard and quick to fix the issue. We had a root ball in our main drain and he got it all fixed for us. Would highly recommend Pat and A1 to anyone! We had tons of extra questions for him and he was incredibly knowledgeable about everything.

Anna Michelle

a year ago

We had two plumbers come out to our house, Leslie and Zach, both were amazing. We had been told we had a foundation issue causing water to be in our basement. However, Leslie came out, was in the basement for less than 15 minutes and found out the actual source was a broken pipe from our sink. He fixed it and recommended some other minimal work. Zach came out a few days later to help clear a clog from the pipe that had been broken. Both plumbers were amazing, explained in detail what the issues were, and the cost was great for the work done. It saved us a ton of money and they were a pleasure to work with. We will absolutely use them for any future repairs.

Sudipta Devanath

8 months ago

The reinstall took a couple of weeks to complete because there was an error when the water heater was reinstalled. But I called them back and they were able to fix it in no time. I had to call back again one more time because the temperature was off but they came again and fixed that too very quickly. Great service once everything was completed again. Easy to reach out to with questions or problems.

Amanda Emanuel

a year ago

This is the third time I have used A1, and as Realtor in our area, I highly recommend them. I can tell you that every since time I have never been disappointed. They never had to rush to get to me, yet every single time they were there within hours and always committed to trying to fix it as inexpensive as possible versus trying to take advantage like most companies. I highly recommend them due to their honesty and professionalism on top of their quality. Thank you A1

Bob B

5 months ago

Last week I asked of my buddies for a ‘GOOD PLUMBER.’ Guess what, next time I won’t need to. A1 are now my go to with confidence that they will respond directly with quality performance. Very conscientious and accommodating and when they are done, the clean up was like they were never here except that the task was completed to great satisfaction. Shhhhhh, Chase was the guy. Maybe I shouldn’t have said that now his schedule will be slammed. Thanx A1……. Bob B

Casey Richards

10 months ago

Our water heater was leaking which we found out at night on 11/02 - not a fun thing to come home to. On 11/03, Drew from A1 Sewer and Drain came to our house at around 11 am very quick and professional service. He inspected our water heater and determined that it was broken - it was 11 years old. He was able to find and install a new water heater same day - which was so amazing! Highly recommend using them for services as their customer service and response time is outstanding! Thank y’all so much.

Im Blessed

5 years ago

After having a horrible experience with Drain Masters Plumbing & Drain (DON'T DO BUSINESS WITH THEM) to repair my shower faucet knob and my Home Warranty company having issues of finding another company to come out and repair the knob on this holiday weekend, I called A-1 to see if they could come out and repair it for me. The technician arrived at my home on time. He was very polite, and professional. I explain to him what was going and he was able to repair everything within less than 30 minutes. I knew I should have called them first instead of waiting for my home warranty company to find someone on their list of contractors to help me. Wasted a $100 service request call dealing with DRAIN MASTERS PLUMBING & DRAIN (DON'T DO BUSINESS WITH THEM)!! From now on I'll be calling A1 Sewer & Drain. Thank you so much!!

Preston Topher

5 months ago

Good morning A1!! Just wanted to say “A VERY BIG THANK YOU” – as the new Navien Tankless Water heater was installed on 3/23 by both Jeremy and Te – I still cannot believe it only took 3 hours and they were both super professional with great customer experience!! To top everything off the county inspection was completed the very next day 3/24, so now we are enjoying the unlimited amounts of hot water again!!BIG THANK YOU TO ALL!!!! – JORDAN, CHARLIE, MICHELLE, TIM, JEREMY AND TE!!!!Anyways – you all earned my future plumbing business going forward as I was so impressed at your end-to-end streamline process!! Have a great and wonderful day everyone at A1!!!!!!!!With Great Gratitude and Appreciation!!Paul

L S

9 months ago

Excellent, friendly, quick. They diagnosed the issue and managed to clear up the problem quickly. Easy to set follow up appointments if necessary and payment is an easy process.

Michael Walker

2 months ago

Responsiveness 10/10Quality of service 10/10My issue, Technician came out and informed my tenants that the hot water heater had a leak and needed to be replaced. However the good news was that my Hot water heater was still covered under manufacturer warranty so it would be replaced for free. Awesome news right! Wrong... I was then STILL quoted $700 to replace it. If my hot water heater was covered under warranty why am i paying $700 in labor when you can buy the exact hot water heater for about $500 from Lowes?But wait. The plot thickens. Next day Technician comes out and conducts the install, no issues however the final invoice I received an invoice for $215 for the Technician to diagnose that I needed a new hot water heater AND an invoice for $865 (not the $700 i was quoted for the the new hot water heater).UPDATE: Received a call and A1 honored my original quote. Apparently the Technician misquoted and nobody called to notify of the change.

sarah pilovsky

a year ago

A1 has great professionals working there. Every tech that has come to help has been quick, efficient and knowledgeable. I have never had a better experience and result. We had a toilet that had been connected to the hot water, and A1 came out quick, and fixed it without cutting into the walls. We also once had a leak from the upstairs tub into the first floor, and A1 was the only company that offered same day service and they fixed our issue before the first hour was up and offered to look over any other possible issues we might have while he was there. I highly recommend using A1!!

Tabathia Thacker

a year ago

A1 is absolutely amazing. Very easy to schedule, they send you a message with a picture of the person coming to your house. Christopher Boyd, was very professional, he knew exactly what the issue was came in and had everything done and put back together very quickly. He was in and out of my house in less then 30 minutes. He was on time, and did an amazing job. Thank you for being such an amazing company with awesome employees.

D Means

3 years ago

It was a great experience with Zach Martin, he took his time and did the job right. The clogged sink had been seen by another plumbing company and they told me the sink can't be fixed without tearing out walls. Zach completed the job in 45 minutes. He left the bathroom clean and showed before and after pics. Great job.

Beck Reese

a month ago

The drainage line for my HVAC system was clogged meaning I couldn't run my AC on the hottest weekend of the year here without water backing up onto my floors. The HVAC repairperson couldn't help, but I called A1 and they came out promptly and cleared the drain in less than 45 minutes. The plumber was very professional and helpful.

Cory Waugh

a year ago

I didn't even know I had a problem until I turned my garbage disposal on on a Saturday and my sink sprayed my kitchen with warm rotwater. I called my usual handymen and got told that the earliest they could see me was Monday. I found A-1 through good reviews on Google and they were able to see me right away.My experience was excellent from the very start. The call center was polite and professional and scheduled me for an appointment between 4 and 7. I was surprised when I got a call at 5 saying that the plumber couldn't arrive right away and he would be here at seven. I don't think I have ever worked with a company that was polite enough to call and let me know they would be on time (but toward the end of the window). I was very impressed.When the plumber, Ryan, got here he went to work right away. He was genial and knew what he was doing. He even tried to investigate whether or not it was a clog in order to make sure I got the best value. Ryan did great work and even swept the floor after he was done. Also he didn't mind my cat following him around so any pet owners who might be worried should know A-1 is good with them.Excellent service through and through. A-1 is going to be my first call for plumbing for now on.

Wm Hunnell

a year ago

A-1 repaired a water leak in a nasty crawl space under my kitchen. They arrived on time, fixed the leak professionally, the price was right and I would use them again. My overall experience with A-1 was excellent in every way.

Mike Goff

2 years ago

Have used A1 three times over the last 6 years with pipe repairs. They are always prompt and professional. Buck was quick and efficient completing the repair without delay. I would definitely call them again.

angie abrams

a year ago

The main line from our 1 bath home became clogged on Thanksgiving day. This meant our sewer line between the house and the city sewer hookup was clogged & any water or sewage was/would flow onto our front yard. Pressure from the clog had caused the cap above ground to pop off. We called MULTIPLE well known & highly rated companies who claimed to have 24/7 emergency service. Most had an answering service that quickly stated they had no one to send out. One called back HOURS after A-1 was in route to us, only to give an excuse not to come.A-1 had already quoted the emergency fee for each hour on site, dispatched a tech, and texted his name, photo & eta. Matt arrived right on time, cleared the line, quoted long term repair cost & was gone in 1 hour or less. Very professional, polite & even happy. Oh & he'd come from the Norfolk/VaBch area!!! The eta quoted was only his drive time. This SPOKE VOLUMS to the credit of this company! Highly recommended.

DJ CanRock

2 years ago

David unclogged my sewer line for us today. Showed up earlier than expected and was able to finish the job in the first hour! Very professional and personable. Went the extra step and checked the city sewer line to find out their line was backed up as well. David fixed our problem and provided us with excellent customer service. First experience with A1, and David made a great first impression. They’ll be my first call for any plumbing issues, and I’ll be sure to request David if he’s available.

Sandra Jones

a year ago

Mike was very good at his job. He answered all my questions and was very nice and helpful. I'm sure I talked his ear off, but he didn't mind at all. We need more like this young man!

Stanton Stephens

3 years ago

Patrick Glenn was extremely thorough and polite. He explained to me what all needs work to repair my hot water line and that there will be a need for continuation due to the super tight spaces and he needed a second tech to help out. This plumbing company over all is very polite and responsive to customer needs and concerns. Highly recommend, especially if you are living in a trailer park, these guys are awesome! Thank you A-1 Sewer & Drain Plumbing & Water Heaters!

Ron Finch

5 months ago

Dylon, the plumber who arrived at our house was knowledgeable and efficient efficient. He explained what he was doing in layman’s terms and finished quickly. He was polite and professional

Karen Evans

a year ago

I will use A-1 again. The professional was very honest about my case. The service was very quick. He asked questions before proceeding to do job to assess situation. He did a very good job.

Tahira Powell

3 years ago

I love this company they have NO COMPETITION! Very professional and fast! You get what you pay for, QUALITY WORK. I loved everything from my service to my Tech that came out and his work. Tony was the best part of my service! Very polite, respectful, punctual, and knowledgeable. He answered all of my questions and took care of all of my concerns. He is a great representation of the A1 company. Now I see why they are called A1!

Renee Soltis

3 years ago

When I made my appointment the receptionist was very kind, she listened to everything i had to say. Step one in my great experience. The technician Gregory called with an estimated time of arrival and was here on time. He too listened to my plumbing attempts to fix my problem and explained what he is going to do. Step two of my great experience. What sealed the deal for me was on completion he cleaned the area he was working, the tub was spotless like nothing happened and reminded me to close the crawl space door so my doggie would not go in there. I am very happy about my experience with Gregory. I am a new customer but I'll be using them forever. Great company and staff.

Dale Baugh

11 months ago

Requested upgrade to toilet fixtures to low volume flush and no leak. Josh cam as schefuled and was excellent in eork and discussion. This was great support. Asked for new outside spigot estimate, was provided on scene. Great scheduling support from home office. Arrival was well announced . Excellent company.

Rodney Kramer

10 months ago

Quick experienced and friendly service. Water heater completely replaced within 2.5 hours from when I called to schedule service. No hassle.

Jon Wallace

a year ago

Chris B is truly a professional. He replaced our sump pump and cleared a drainage issue we had recently. He was punctual, professional and very personable. Highly recommend.

mr manley

2 years ago

Worked with Chandler and he was very professional and friendly. Came on time and completely the job in a timely fashion. Even came back to check for leaks and follow up on his work. Would absolutely recommend Chandler without hesitation.

Svetlana Lavrentyeva

2 years ago

Kyle showed up at my house on time, was very friendly and professional. He explained what the problem could be and offered me several options to fix it. The cost was also upfront, no hidden fees or charges. I would finally recommend this company for plumbing concerns.

Mowahib M. Elboshra

a year ago

My bath faucet and sink has been leaking for a while now so I called them to come fix. From now on this is the only company I will call for any of my plumbing repairs. Well done and Good customer service. Pat B is who did my service and he was very nice. I highly recommend this company.

Melonie Suber

a year ago

Got the job done, but arrived very late after scheduled appointment. The office never called us to update on technicians arrival. I had to personally call for updates. Still waiting for city inspector to review install. Never got any calls about city inspection. It’s been over a week and had to personally call back to office for update in order for office to schedule inspection. This should have been scheduled a week ago without my request. Very disappointed…

Jennifer Hennessee

4 years ago

JB called before coming, and arrived well within the time range given when I placed my service request. He figured out the problem with my sink quickly, and installed a new faucet for me. He was professional and worked quickly and efficiently. I can definitely see myself using A1 Plumbers again in the future should I need any additional services.

Maria Newkirk Roberts

4 years ago

Service was prompt and inexpensive. The plumber came out the same day and repaired the issue with in an hour. I like the fact that they have their own parts ready to install as needed. The gentleman that came out to our store was courteous and professional. We will always choose A1 for our plumbing needs. The Fragrance Outlet

Uncle Buffaloe

11 months ago

This is the best company around! Our plumber, Antoine Whitaker, came over ready to work! He is highly knowledgeable, professional, and performed excellent work. I highly recommend him and this company to anyone.

Isabelle Rennockl

a year ago

Chandler did an amazing job. Not only did he do a perfect job, he dealt with our two dogs while doing it lol. I will definitely use A1 again! Request Chandler, he was professional, personable and very efficient. Thank you Chandler and A1.

Janetta Alvarez

3 years ago

I can't say enough good things about A1 Sewer & Drain. From the initial call to the finished work their staff was professional and friendly. This is the ONLY plumbing service that I contacted that was able to give me an accurate quote over the phone just like a professional auto repair shop would. Wonderful experience! Technicians, Cam and Elijah were great! The cost for a newly installed water heater was nearly half the price of one of quotes I got. Keep up the outstanding work. Thank you for providing honest, awesome work at a reasonable price!

Lisa R SKINNER

a year ago

One of our copper pipes had several leaks and the entire crawl space ultimately needed to be changed, from copper to PEX. Chrystian was the plumber that arrived to do the job. He was not only on time, but he worked while in pain because of a sport injury from the day before, and without stopping or complaining.Chrystian was personable, yet professional and extremely customer-focused. He not only heard, but he listened whenever I interacted with him. He told me what to expect, then did what he said that he would do. This job took 1.5 days and he was consistent the entire time. When I had to change the schedule unexpectedly to make an appointment, he took it in stride and accommodated our needs. When the job was finished, he sent a text to let me know the status and everything was done exactly as he said it would be done (including remembering to turn off the light bulb under the house, closing the crawl space door and locking the door to my home).I would highly recommend A1 Plumbing. As a new customer I only had reasonable expectations. But Chrystian was an excellent ambassador for A1 and set the standard very high. Thank you, Chrys!

Jarvis King

2 years ago

David showed up ahead of time and went to work. We started off with a leak (cracked pipe caused by a bad clog to our kitchen sink). Every issue that came up after the other, he found the solution. Highly recommend this place and David specifically. Very good pricing and good quality work.

Judy Stewart

a year ago

We called our regular plumber but couldn’t get appointment so we called A1. The technician came before the time they gave us. Leslie the tech promptly assessed the situation and began work. His machine broke so he called and got another tech, Chandler, to come out. He completed the job. We were not charged for the time Leslie was there. Both technicians were prompt and polite. The service A1 provided was at a reasonable price. We would use them again.

Elsa “The Storyteller” Foston

2 years ago

Patrick was quite efficient. He changed the broken pipe and installed our new garbage disposal quickly, professionally and meticulously. This is the second time we use A-1 Sewer and Drain Plumbers and we are pleased with their overall performance. Will call them when we need them again.

Darla Loflin

a year ago

Nick quickly identified the issue, but did not throughly caulk the area of the tub as needed. We had to re-do the caulking our self. basically paid 195.00 for 10 min and 3.00 of caulk .... and we still had to correct the issue.12/10/21 UPDATEThe shower was never fixed, we were not able to get the area to stop leaking until we took it all apart again, cleaned everything and did a very careful caulk of the area around the faucet handles. not worth the cost since we had to do it all over again.

Jason Peters

3 years ago

TL;DR - Great service and price for quick water heater replacement, but not so great for plumbing service later.Needed a new water heater installed on short notice, they were able to deliver within a day at a reasonable price.Edit: Dropping two stars to balance a great experience with a bad one. A week after the water heater, we started having some drains back up. We've had similar happen before, and in the past, plumbers have had to go to the roof to clear the main line. The techs came out, and that day they weren't able to replicate the issue, so never went to the roof and cleared it out, thinking it had cleared itself. Charged me for an hour, and said if they started to back up again, call and they'd take care of it no extra charge.Fast forward three weeks, and the drains are backing up again. Called and explained things, and was quoted even more than before! No thanks! Went with someone else, and they wound up needing to go to the roof to clear the line, what we said needed done in the first place! Disappointed that they didn't hold to their promise if the issue recurred after spending a decent amount of money for the first service where nothing was done but running our water.

1963GrayGhost

5 months ago

Although expensive for a Sunday, it was worth it. Our tech was on time, prompt and efficient in her response to my plumbing emergency. I will only use A1 for my plumbing needs!

William Stigall

3 months ago

The plumber was on time and checked out my issue. He told me that it was a city issue. I called and city corrected the problem.

Daniel Baum

a year ago

Super responsive and excellent service. Patrick was our installer and did an awesome job. Answered all our questions and was very patient with our uninformed questions and unprepared location.

Yandy Fauntleroy

9 months ago

I am so pleased with my service. My washing machine, shower , and toilet were all clogged. My technician Brandon Rountree came in and went right to work first accessing the situation while informing me of the process with every step. He work very hard and diligently to get the job done and boy did he have his work cut out for him. He remained very professional, courteous and with a pleasant smile throughout the whole ordeal. Yes he was able to fix the problem! This company is a five ⭐️service.

Katie Lyzenga

6 months ago

Best experience with a plumbing company in ages! My kitchen floor had water damage and I did not know where it was coming from. Jeremy was extremely knowledgeable and explained everything he was doing during the leak detection assessment. He even went above and beyond to replace a few broken valves and even changed my toilet tank filler! Would definitely recommend and if I have any other issues I have A1 saved in my contacts.

Mary Hall

a year ago

Great customer service all around. Very polite in explaining everything and did a great job with the repair. If I could give more than 5 stars I would! I will definitely be using them in the future for any repair work. I would highly recommend this company.

Cornelius Smith

2 months ago

The plumber fixed the problem in recorded time. He was very knowledgeable in his trade and provided recommendations to avoid problems. He pointed out problems with the water heater and with the house crawl space piping. We discussed the fix and will provide a quote to fix it. The service was exceptional and professional. I would recommend A1 Plumbing to all that require this service.

James Parker

2 years ago

Zach and Smitty was great! They were prompt, very knowledgeable and explained and educated me on some things that will benefit me down the road with my home. These guys were cery Customer Service oriented and they truly represented A1 outstandingly. I am a Army Vet and i would call them A1 Ambassadors. I will also recommend A1 Sewer and Drain to my friends as a result of my experience with them. Thanks a Million Zach and Smitty!

Steve Eudy

4 months ago

Charlie Wilson came out to an investment property of mine and completed a thorough inspection of the home. He also educated me on my options and created a great plan for the repair. Thanks to Charlie for his honesty and approach!

Christine Davies

3 years ago

They were able to come the same day I called! The first team dispatched landed up having equipment issues, so they dispatched another team. Second team (Cameron & Burt) did a great job. Since my problem is ongoing, they were the only plumbers that suggested ways to find why I continue to have this problem.Second visit was for a camera to detect if there were any drain pipe issues The tech, James Wilkins, was very professional and courteous.

ED BLANTON

2 years ago

After the initial installation of my tankless water heater, I encountered several problems and realized several items had not been completed as they should have during installation. I contacted A1 and they sent their supervisor Justin Kelty out to inspect the job. Justin looked at the issues with me, and immediately started working to rectify all the issues; but most importantly, explaining what he was doing and why. He also conducted a follow-up visit as promised to complete the proper installation of the unit; again going over what was necessary and why he was doing it. Very thorough, very professional job by Justin Kelty, and we have had no further issues. Thank you Justin for the very professional manner in which you completed the job and conducted yourself.

Jonathan Elmaarouf

3 years ago

Pat was great! Came the same day I called, and was able to remove my old faucet and install my new one within an hour. I didn’t even ask about a Military discount but he mentioned that they offer it so I was happy about that as well. Great price, and great service. Thank you so much!

Jane Kabana

a year ago

A1 Plumbing and their technician Ben were great. I recieved a text confirming the appointment and Ben called with his ETA.
Not only did he replace my kitchen sink and faucet but fixed my slow running kitchen hot water.

Tiffany Thompson

a year ago

Chandler and Tyler were prompt and professional, unlike two other local plumbing companies I used, they thoroughly explained what they were going to do, was honest about the findings of the broken drain line under my slab, and worked thoroughly to pin point the pipe location under my concrete. Chandler was very thorough in explaining next courses of action and getting me promptly set up with the upcoming repair job.

Steve Fugate

3 years ago

Mike and Tony worked on my home's plumbing over a 2 day, 4 hour period. They worked through a difficult issue to clear a pair of conjoined drain pipes and fix leaks I've dealt with for years. They where on time, quick (but did the job right), and very courteous. Mike offered options for me, and communicated what was needed and what was going to happen before the job started, which I really appreciated. I will absolutely use A1 in the future and I feel I can trust them moving forward.

MIA JONES

a year ago

Kris and Ben were excellent. They did a great job hooking up my double vanity. Thanks for helping with my bathroom remodel project.

borntorun

4 months ago

A-1 was very responsive, attentive, on time and service people were very professional and helpful in addressing a gas leak under my house. I needed someone immediately to address the issue and they came to my rescue. I will definitely use them again!

Leisa Meyer

a year ago

Great experience with A-1. Excellent technicians and plumbers and when we had a small problem with the tankless electric water heater they installed several months ago they sent a master plumber out the next day and he took care of it! Jeremy was fabulous! Knowledgeable and a pleasure to work with. A-1 is the real deal - they make good on promises and guarantees and deliver quality products with a smile:) You can't go wrong choosing them!

Connie Willoughby

2 years ago

Matt and his partner were courteous and informative. My dishwasher leaked just as Matt came in with the tankless water heater. Matt gave me some hints about replacing my dishwasher, like possible brands and where he would go if I were to buy a new one and why. Also he told me A-1 could install it, etc. Very helpful.They did the work on the water heater promptly and explained about the water temperature and a little about a circulating pump, should I decide to go that route.

Lindsay Patchett

a year ago

It's fixed so that's what's important right? I never knew when they were coming except for once when I received a text. I'm still waiting on them to tell me what caused the damage to my pipe so I can inform insurance. They had to fill in part of my walkway with concrete after they cut a portion out to repair the pipe and the concrete looks like part of it sunk in on one side and they left my hose on, which wouldn't be a big deal if I wasn't already about to have a huge water bill for having a water leak. Oh and they never told me when it was fixed and I could use my water. I had to call them for updates. They're very nice though, just lacking some communication.

Johniene Miller

a year ago

A1 Sewer and Drain is our plumbing company. We have call them on many different occasions and they have delivered the same quality service each time. Chandler is great! He is professional, thorough and detailed oriented. Great attitude as well!! We will call for him all the time!!! Thanks A-1!!!

John Beamon

a year ago

Had a service appointment today, and was very pleased with the technician that came out, (Lamount Gatling) was professional, polite and kind. He explained everything he was going to be doing. And, got to work. I would highly recommend this company and Lamount, if he is available, to do you plumbing.

Megan Ernst

11 months ago

Had another company tell me a needed a complete replacement of the system that cost thousands of dollars. I got a second look from A1 and it was a simple fix. They fixed my issue in an hour. They were professional and treated me with respect. Will be going back to A1 again

Hunter Brown

a year ago

The first guy was outstanding. Awesome customer service. He did everything he could to help me out. Well worth the $250. The second guy you sent out wasn’t worth the time of day. He ran his camera till he hit water and then told me I had a problem. I know I have a problem. Then he just tried to upsell me the rest of the time. So I pretty much paid $300 for your tech to tell me I have a clog. Not if it’s roots or if it’s clear until a certain point. Only that it’s gonna cost me between $7,000 and $14,000. I don’t think I’ll be a repeat customer.UPDATE: They did not contact me “shortly”. It’s been over 3 weeks and I still have yet to hear from them.UPDATE to the Update: They reached out to me the next day in order to resolve the issue I had.

Janice Pang

8 months ago

Jeremy walked me through every step of his process very clearly & thoroughly. A1 was able to help me detect where the leak in my water line was & repaired the issue (2 running toilets) in the same visit. I'll be using A1 again for my future plumbing needs.

Loren Osborne III

a year ago

They came out, trobleshot the issue and were able to let me know how to hold over until my vents were able to be fixed (they came at night). Not to mention I had just mopped and they didn't leave a trace under the sink or on the floor. If you're wondering if you should use A-1, I'd easily recommend them.

Victoria Headden

3 years ago

The service was wonderful. Prompt, smart, experienced plumber came to my home. James completed the services reliably. I trust his work and his pricing. The work was explained to me in terms I could understand. James was friendly and very efficient with his and my time. He was genuine. I would happily hire the company again. They delivered on time and affordably when other plumbers I called could not even call me back in a timely manner. In plumbing and sewer, effective and timely service is extremely important. I am very grateful to A-1 and would highly recommend them.

Judy Wilkinson

a year ago

I very seldom ever give comments or reviews on companies I deal with. However, I need to make an exception. When my tankless water heater failed me, I called A-1 Sewer And Drain. From both the receptionist ( Jessica) and the technician (Nick), I received the most professional, prompt and courteous service ever. Should I need the kind of services they provide again, I will be definitely be calling this company.

David Blevins

a month ago

Patrick was outstanding! He worked to find the solution to a problem left from a previous plumber, until he finally snapped the leaking disposal into place. And the leak was fixed in a way that I don’t expect any further problems. He also completed something else left undone previously in attaching a plate to the bottom front of my dishwasher. It was difficulty to line up the holes blind, but he did. Hexwascquick, but did the job right. He was also very friendly and likable. He is a winner.

Jennie Randolph

a year ago

Kitchen sink was leaking, Steve did an excellent job fixing it. Very courteous.

Philip Spear

5 months ago

This is the second time we needed a plumber and A1 came through again. Dylon was a great guy and offered a military discount after mentioning my service in conversation.
Thanks A1!

Mel Holjes

5 years ago

Chris did an excellent job. He arrived on time and was very friendly, knowledgeable, and professional. He cleared our sink drainage problem very quickly and cleaned everything up after the work was completed. I highly recommend this plumbing company to anyone having sewer/drain issues.

Latoya S.

3 years ago

A-1 was awesome. Came to my salon and fixed my water heater in under an hour! Pat was great. He was able to work around my clients as he knew I was still working. Answered all of my questions. Overall great experience. Give them a call for your plumbing needs!!!

Sheila Horan

5 years ago

Great service! I was able to request the times I would be home and they called to update the time when the worker was running late. The plumber arrived and got right to work, explained what he did and even showed me how I could do it myself. Chris was very helpful and I appreciated his input. A-1 always does a great job!

raykema tubbs

2 years ago

Taylor West was very professional. He kept me informed. Once the service was completed; he showed me the issue was fixed. He also explained what he fixed and corrected. The company also were able to come to our home after receiving our invoice from AHS.

Ann Wilson

2 years ago

Jeremy baller did a great job even though the rain was horrific. He isolated and fixed the problem in extreme weather. He impressed me with his work ethic when he did a repair at my primary residence. You should value him as a great employee.

Michelle

a year ago

I don't know the names for the crew I had out to redo my sewer and water lines but these guys were amazing. PROS:* job time cut in half* I never had to leave my house (as originally advised)* the crew were friendly, professional? And respectful of my propertyCons:* I was advised by management of steps that would be taken (never happened)* I was informed that my job cost would decrease because its not as much as they predicted would need to be done (i paid the originally quoted price which is fine but the miscommunication is an issue)*upon job completion I was told management would call me back I was never contactedAll in all the team I had was absolutely amazing I would give them 10 stars if I could and I'd recommend A-1 for anyone in need of assistance.

John Thompson

3 years ago

Rell, Christian, and Tony were amazing! They responded quickly to our issue and resolved it so quickly. They were courteous, professional, and quick! Awesome company with fantastic customer service - we would recommend them to our friends and will use them again in the future without hesitation.

Joshua Robinson

a year ago

Zach was very professional and courteous. He didn’t waste any time when he showed up to fix my problem. After the repairs were completed, he checked to make sure everything was fixed properly and that I was satisfied with the work and clean up, and then he was on his way. Excellent service and attitude.

Margaret Sassorossi

7 years ago

Excellent service! Very professional and prompt. Steve was our technician and he was friendly and very knowledgeable. He let me know what he was doing during each leg of the project and was a very hard worker. He was very conscious of my time and completed a huge job in around 2 hours. I would highly recommend A-1 to anyone in the area and will use them again in the future. Could not be happier with the service we received.

Cheryl Gooden

2 years ago

Justin provided great service. He was very great with communication. He kept me informed every step of the way. Awesome job overall. I will be using A1 again for any future plumbing issues. Thanks Justin

Miz Mary

a year ago

I had A1 install an entire new sewer line. This was a big job. It involved digging up my yard and jackhammering part of my basement. From problem diagnosis from Zach, to the excellent crew of Arty and the other gentlemen, they did an awesome job. I was pleasantly surprised at how relatively clean they kept everything. Was happy to see project manager Tim come out a couple times to check on things and to make sure everything was going well. A friend of mine that is a contractor and the city inspector both were impressed with the job.Thank you for the prompt response to our problem!

Steven Schiffmacher

2 years ago

Had a pipe burst in our house Christmas Day had to call three time to try and get someone. Called the next day got someone and had someone at the house first thing on the 26th. The service was great and the plumber/tech (Taylor) was very thorough in repairing the pipe and explained everything as he was doing it and also helped us with situating the bill for our insurance.

Donna Sawyer

4 months ago

Had new countertops installed so it was necessary to rework undersink plumbing. Called at 11 and they sent a very capable guy named Kyle Campbell at 4. Very pleased as it was not emergent. He did a splendid job, efficient and curtious. All fixed up in 1 hour. Another happy A1 customer!

Anthony Speight

2 years ago

We called because the drain line for the washing machine was overflowing with large loads. Got a call that the tech was one hour out and then got a text with his picture. He got the drain line cleared and everything cleaned up nicely. The tech was friendly and professional.

Pamela Thompson

a year ago

I'm a rental property owner in the city of Portsmouth, VA. My tenant called me with a water line leak that appeared to be coming from underneath the house in the crawl space. After having the water shut off A-1 Plumbing scheduled an appointment to take place within 24 hrs of the call. After their evaluation they were able to present a clear method of repair. The work needed was extensive and we required and were approved with financing through their company. They did all the work. Got all necessary permits and inspections for the repair. They even provided detailed photos of the work done in the crawl under my property. It was all overwhelming yet A-1 Plumbing made it all manageable. We were very pleased and impressed with the whole team of technicians. Thank you A-1 Plumbing

Penny Radd

3 months ago

Our hot water heater died on the holiday and I was thrilled when they came out in a timely manner and after checking things out, got a new one put in quicker than I would have imagined! Professional and knowledgeable and wonderful!

William Dougherty

a year ago

all-around good experience with A1 sewer and drain. These guys are responsive, honest, and do good work. We had a major problem with our main sewer line and the entire thing had to be dug up and replaced. They discovered during the process that are incoming water pipes or lead and replace these As well. Everybody we dealt with was responsive and the work was done well. I would recommend them to anyone for a plumbing or sewer problem.

Doug Cree

8 months ago

It was a pleasure to deal with this company. The service was scheduled to occur within a few hours of my call. The plumber, Brandon Rountree, arrived on time and was polite, professional, and knowledgeable. He quickly hydro-jetted my sewer line which solved my drainage problem. I have no problem recommending this company for anyone’s plumbing needs.

Lesha Neal

2 years ago

Our technician Mr. Cobb was prompt, professional, Knowledgeable, And completed The work needed to get our toilet operational. He even gave me a tip If I ever needed to turn off one of the toilets in our stalls. We highly recommend this company and will not hesitate to call them for future repairs!

Lauren A

2 years ago

We have nothing but good things to say about A1. We had a new water heater installed less than a week ago, and on Monday morning we noticed there was no power running to the water heater, and it also was leaking. We called 3 other plumbers who said they couldn't get out to us until the end of the week (even though they offer emergency services). When I called A1, they said it would be no problem getting someone to us same day. And actually, they arrived over an hour early. Our plumber was Shawn, and he was awesome. He quickly was able to diagnose the issue and give us some advice on the next steps to take. He offered some great information, for which we are very appreciative. They have great, quick, and reliable service!

Anne W

2 years ago

Bert did an amazing job. Showed up during scheduled time, troubleshot the issue (loss of water pressure to entire house) and resolved it within an hour. Bert was courteous and professional. I would definitely recommend and will use this company again.

Christopher Watkins

2 years ago

This is the second time I used A1 to take care of a problem created by the first plumber I used for my bathroom renovation. Just like last time, the service provided by Bert was outstanding! She found and fixed the leak in an hour. I would definitely recommend A1 to anyone looking for plumbing services and won't call anyone else again.

Pamela Livingston

5 months ago

Exceptional work - fast and courteous! Justin was a pleasure to work with.

X X

2 years ago

Todd was excellent! He came out to our home, was professional, very knowledgeable and quickly determined the correct part needed in order to make the repair. He came back out the next day and quickly fixed and repaired the broken pipe. We're back and in working conditions and totally satisfied with the service . Again he was professional, he communicated, and explained to us what needed to be done and assured us that he could make the necessary repairs. We will certainly ask for him again if needed and thanks for sending him out! Problem solved. Highly recommended.

C John

a year ago

I can't say enough good things about this company. I had a complex problem that took (3) technicians to solve over 2 days and (3) visits. I only got (2) of the technician's names-Chandler Cobb and Leslie Vinson. The third tech was also very good I just neglected to get his name. All were knowledge able very professional. The office communication was clear, accurate and timely. As a female I was grateful for the honesty, integrity and professionalism. They did not try to oversell me. They had me all set fairly quickly and the rate was reasonable. Thank you for hiring such good humans. We need more of this in this world.

Steieven Webster

2 years ago

This has been a great experience from start to finish. I gave them a call and got an appointment set up for the next day by a friendly and confident coordinator, who verified my information was correct before ending the call. The technician, Bert, reached out before arriving, giving an ETA and arriving right around that estimate. She was very knowledgeable about the system and went straight to work. She had a great attitude around the work to be done and made sure not to waste time. Bert clearly knew how to get the old, stubborn faucet off, and expertly installed the new one. All around, well done!

Darin S

2 years ago

Greg Stevenson was our technician and he was very courteous. He explained everything that needed to be done in order to fix the leaking pipe. He called me prior to his arrival to let me know he was on his way to the house. The price was very reasonable and the pipe was repaired immediately. I would highly recommend using this company.

J P

2 years ago

Chandler was very professional and patient. He allowed me to explain what I knew about our stoppage. He provided valuable input and experience to assess and resolve the issue. Thorough and a job well done. This was my second plumbing issue in 4 years and I have called a1 sewer and drain each time (different issues). While not the cheapest, they are the most reliable and fix the issue the first time.

John Silverdahl

2 years ago

I had a new water heater installed due to my old one busting. I got an appointment for the next day after my working hours. My installation technician was Daryle Martin. He was awesome and I highly recommend you ask for him by name.

Barb Meusslng

3 years ago

I had called A1 Plumbing to come out and repair a drain under my crawlspace. I had first worked with my home warranty company and they sent out someone who was rude and proceeded to tell me the repair was going to cost me and it wouldn’t be covered. He then went to tell me how much it was going to cost me. That was when I decided to call A1 Sewer And Drain. They had an appointment for me the next day and today I had the pleasure of working with JB. He was professional courteous and understood what I was going through. He did the work quickly and tested to make sure there were no leaks before he left. Every time I have worked with A1 they have been superior in their customer service and they’re pricing is fair and comparable. if you ever need a plumber and if I ever need another one again I will definitely be calling A1 Sewer And Drain. Thank you JB for taking care of my home!I If I ever need your services again I will be sure to call A1!!

Josh Reed

2 months ago

ZERO STARS!Called out to fix a slow drain, and no vent in a laundry room. They couldn't fix it, twice, yet they had no problem charging for the visits. So, they quote for an entire repipe, at $14,000.Of course we get a second opinion, there was a minor repipe, at $1500, and it was fixed.This is a large company, with no oversight on the technicians. Where was a project manager, master plumber, or office manager looking to see why there were two call-outs for the same issue, with two bills charged, and then still a ridiculously overpriced repipe.Do yourselves a favor and find a better service.

Susan cotthaus

4 months ago

Called on Sunday around noon, emerg rates applied, but he called 20 min out as he was on another call and was here in one hour from my appt made. Professional, courteous, and cleaned up behind himself. Have used Co. Before and very happy with the jobs performed. Thankyou

Eugene Parker

2 months ago

A1 Drain and Sewer did an excellent job for us and was very professional throughout the whole process. We had a hot water heater installed and didn't have to wait a long time to get it done. I highly recommend A1 Drain and Sewer and Thank you for your prompt professional
service.

Leah Turner

a year ago

All inspections of problem areas were thoroughly evaluated and repaired. Zach arrived promptly and was very professional.
He made a recommendation on how to avoid sump pump malfunctions.

Genosync

2 years ago

I called A1 on 9/22 for issues with a shut-off valve at a toilet and decided to go ahead and have another item I needed taken care of( back yard hose hookup) at the same time. They were able to send out Justin later that day around 5-6pm. Justin arrived and quickly determined what was needed, gave me a full description of the work he was going to perform, the estimated time, and quote, and then after I approved he quickly got to work and got the job done.Unfortunately, however, the next day we noticed our water was constantly running and it sounded like it was coming from near where the hose hookup was replaced. I called A1 back after hours and they had Pat call me back. Pat and I spoke regarding a potential warranty call and he checked in with his supervisor and got approval to do this call after hours because it was not standard procedure. Pat came out as quickly as possible, diagnosed the issue, gave me a full description of what was going on along with an extra heads up about my dehumidifier, and resolved the problem with the work from 9/22 at no additional cost.I cannot speak highly enough of either of these guys. Even though Justin’s work may have needed to be re-done, the level of customer service and the interactions I had with Pat, Justin, and even dispatch were second to none and I will recommend A1 to anyone in a heartbeat. The level of professionalism from everyone involved makes me believe this customer focused and professional mindset exists across the whole organization. Thanks again for the assistance with the needs at my house, and I will for sure be calling back if and when I need anything in the future. Please give my thanks to everyone involved.

Lindsey Green

11 months ago

I can't thank Jeronmy and Jason enough for their amazing service when they came to my house and fixed my plumbing crisis that 10 other plumbing companies refused or were unable to assist with. They worked together quickly and efficiently to get us proper plumbing and drainage with our shower and toilets. Such an incredible duo. Highly HIGHLY recommend.

Michael Dagney

2 years ago

A1 Technician Zack showed up and was professional, courteous and quick. We had a busted pipe and clog he got us fixed up in no time. Great service, great company. Highly recommend using A1 for your plumbing needs.

JerryBx7 JerryBx7

a year ago

Couldn't be happier with service today. Andrew arrived on time, was courteous, professional and friendly. My ticket required four different tasks, he remained on the job until all were completed to our satisfaction!
As always, A1 is my go to plumbers because of their staff of technicians.

Justine Roberts

5 years ago

I called A1 Sewer & Drain in Hampton for a free estimate to have my sewer line replaced. The receptionist was kind and helpful. Robin was the technician that came to my house. He was very professional and courteous. He took the time to answer all my questions, measured and accessed the situation and wrote up an estimate. I met with two other plumbing companies for estimates but my husband and I will be going with A1 because they have the best price were the most professional. I deducted 1 star for the fact that they didn’t call me in the morning to confirm my appointment and the other companies did that and A1 gave me a window if 9-12 but came at 1pm. However they did call to let me know they’d be late. Overall, kindness and professionalism goes a long way and A1 has both.

Elliott Boyd

7 months ago

A-1 Sewer &Drain replaced the main sewer line of my house. Everyone I dealt with were professional, polite and helpful. When a problem was discovered by the crew they were able to find a solution. They kept me fully advised during the process. This was a repair I dreaded but went so smoothly I couldn't be more happy.

Sarah Brown

2 years ago

Zach came out and was very thorough with how to install the whole home water filtration system. He had installed other brands but not the one we bought (AquaOx). He took his time reading over the instructions, viewing the brands videos on their website and coming up with a plan to install it as well as update some of our outdated features. He was very professional, friendly and understanding when I was concerned or explained what he thought would be best. We have decided to move forward with A1 for the installation and are exited to have our whole home water filtration system up and running soon.

Iris Tarta

5 days ago

A1 plumbing just as it says. Ryan was very nice, polite, informable, answered any questions I had. He is a very hard worker...

Brandon Thomas

3 years ago

I have been without hot water, for about 2 1/2 weeks. That entire time, I've been waiting for another company to keep lying to me.This company was contacted this morning. Came out today. And the parts were available immediately, would have been done today. On schedule for the next day.In my opinion, this has been a WAY better experience! Pat B. Was professional, timely. Great service!Jonathan, their tech, absolute genius. Hard worker. Caring. And maybe the water heater tech, I've have an encounter with, in my life! Not to take away from the other techs. But this guy, they would even consider the guru!Both Pats are great and responsible. And Todd on night shift is a all around great guy as well. Patrick had a helper, who you could tell was a hard worker as well. Not even sure if he was a helper, just talked to Patrick more.Got the job done at any cost. Will recommend to anyone looking for anything with plumbing issues.Thanks guys. Means a lot to me and my family. GREAT JOB 👍!

Todd Bowden

a year ago

A-1 Sewer & Drain Plumbing responded, first, to my request on Home Advisor. I received a very high water bill indicating I had a leak or leaks somewhere and made an appointment with them.I was very pleased with A-1 Sewer & Drain Plumbing. Jeremy phoned me and informed me what time he would arrive at my home. He was very thorough and did a great job of explaining what he found and what it would take to make the repairs.He made the agreed upon repairs and everything is working well.Thanks

Peggy Good

a year ago

Outstanding service! Jamie Bell and crew are truly the best. Took the time to explain the situation and process. Dedicated professionals who take pride in doing the meticulous repairs..

Trent Baugher

a year ago

David from A-1 Sewer showed up on time and explained the scope of work before beginning. He explained the difference between anti- siphon and regular faucets, and the advantages to one over the other. He did a great job and reviewed the work afterwards. Very professional and courteous. Thanks A-1 !!!

Virginia Mills

a month ago

very please with the service, punctual, knowledgeable, and professional, repaired a broken pipe on pump the day before we were to leave for vacation, recommend for everyone

HELGA Burney

a year ago

Mr. Boyd arrived on time for the issue I had with the code E 785 with the waterless tank .He checked it and gave me his opinion what the issue was about the code. I was satisfied with his knowledge and the explanation about the waterless tank. He will check further into this for me to have A1 set up a yearly service maintenance.

Jake Peterson

8 months ago

After my tankless water heater stopped working on New Year’s Day and displayed an error code which could have been caused by multiple components, A1 sewer & drain cordially and quickly responded, even though the rest of the U.S. was on holiday. The technician (Kyle Campbell) who replaced three separate components in my water heater was extremely professional and easy to work with. Their pricing was affordable and worth every penny! They are definitely going to be the first ones I call if I have any problems in the future.

Regis Pelletier

10 months ago

Steve was quick and efficient in fixing our kitchen sink. Was able to find the clog quickly and fix it while also explaining how the system got clogged. Would highly recommend Steve for any plumbing job. 10/10 and 5 stars.
- Regis and Val

Ms Bishop

a year ago

The quality of the work is very poor. A1 drain did not fix what our agreement specified. Their giving my family a hard time with an resolution. This company did not fix or resolved the issue. I recommend this company to no one.

Bradley Jordan

3 years ago

Not completely satisfied with the service. I called for a main line clogged. Before I called A1 I called the city to see if it was on their end and the city informed me it was a upstairs main line issue. I called the office explained the findings and was told a reasonable time a technician would arrive. I called on a Sunday after hours so i was charged for emergency services, which I didn't have a problem with. The technician was friendly, and professional. I explained to him the problem, and that my tub was backed up, and the kitchen was flooded because of it. I informed him I attempted to snake the drain and told him of all the details. I did not observe him work because I wanted to give him space. About a half an hour he was finished, my tub was no longer backed up and my toilets flushed. I thanked him for being efficient and effective and he even gave me a military discount. I thought that was the end of it but 5 days later discovered my main line was backed up again. I called and explained it was the same issue as before and was told it was under warranty and can get a technician out on Monday. The technician came, I explained what was going on, he took a look at it but unfortunately did not have the proper tools. He then informed me that my former issue was documented incorrectly and was not under warranty. Maybe I should have made sure I received proper documentation originally. Thier was definitely a breakdown in communication, i have no issue with the technicians but with the company as a whole. I wouldn't recommend this service, which is very unfortunate because the have some great people working for them.

Kevin Girard

3 years ago

Service was excellent. Pat B & Cameron did an excellent job and solved my problem quickly and efficiently. I was able to get an appointment and team at my house within two hours of calling. Pat B. & Cameron were polite, professional, and did a great job. I would definitely recommend A1 Sewer & Drain and will use them in the future.

River Boen

a year ago

David was incredibly prompt, competent, personable, and professional. He made what would normally be a really stressful situation very positive! I highly recommend this company!

Michael Claya

2 years ago

Patrick was very efficient and patient. My house had dated kitchen sink plumbing and it was difficult to remove. He did not waste his time utilizing all his knowledge and resources to get the job done. He was kind, professional, and saved me money by allowing me to return some parts to the store I bought. I will be using A-1 again to replace a bathroom faucet.

Lynn Sykes

7 months ago

I had an emergency first thing this morning! From the answering service ( my emergency was before 7am!), to the service tech Patrick, who called me and arrived a few minutes earlier then promised! He quickly assessed the problem, repaired that one AND another! He was professional, friendly, efficient, neat and clean!I will refer them AND use them again!Thanks again! Not enough stars to give …

Joshua Thompson

8 months ago

I appreciate the speed that Jordan called me back Saturday evening after I submitted a quote request via Angi, their flexibility with changing my appointment, and how great a job that Dylon performed quickly. Work performed included drywall removal, removal of old washing machine valves crimped to polybutylene piping, installation of PEX to support installation of new valves, and repair testing. All for a reasonable price after I spent hours realizing I couldn't do the job myself without special tools (not on hand). Thanks!

Alex Keenan

5 months ago

Jeremy showed up on time and was very efficient at correcting issues. I will use A1 for any future plumbing problems. Mike K

Sharon Allen

a year ago

The company and the plumbers that were sent out were very professional, and thorough but once they figured out the problem and where the leak was coming from, they were not able to fix the problem and stop the leak due to the layout of the kitchen. We did appreciate them coming out during the Thanksgiving weekend, but more plumbers had to be called out and of course this company still had to be paid.

p lowry

a year ago

Had all my plumbing back-up in my home at 1:00am. Couldn't flush any toilets or run water or else sewer/water would back-up into shower/tubs. Called around for emergency service and finally found A1 at 3:30am. I'm one hour drive from them and they were up front about costs. Gave me the option of paying extra $100 to come out within the hour or wait till 8:00am for normal pay hours which they also quoted me that costs. I chose 8:00am since it was only a wait of 3-4 more hours and I needed to sleep anyway. They called me promptly at 7:30am and stated they would be out by 8:00pm. I told them what the midnight tech said about 8:00am and I couldn't flush toilets or use my water. They put me on hold to talk to manager about moving schedules around. They did arrange to call some extra workers in to accommodate me and arrive between 10:00am-1:00pm. At 11:00am Chris B arrived and after looking everything over including my septic tank, he suggested pumping out septic tank first because clog looked like it was in main pipe into house. If that didn't work, and still having problems, he would come back out at a discounted price and run video through pipes. He quoted me the return costs if I needed him to return. At first I didn't think it was my tank because it's a new home and new 1500 gal system. We've only been in house a little over two years. Our old house we pumped tank every 3-5 years, it seemed too soon, so that's why I called plumber first. Had septic tank company here by 12:00pm. Upon inspection there was a clog right at the T in the tank causing backup. Pumped tank and inspected, all was fine and all flushed and drained fine after that. I am so thankful to A1 for responding so quickly. The Lord blessed and help me fine two fine companies to come out within an 8 hour window from my initial search from 3:30am. We live in the country and it's hard to find contractors to come out here let alone at 3:30am. I had a busy afternoon the next day and was able to complete all my errands including a pre-scheduled pick-up of new rescue kitty from the animal shelter!!

Billy From Philly

2 years ago

I called for a leaky sink and toilet. Two Plumbers arrived within two hours. they looked at toilet, changed the flapper and told me I should go to home depot and buy a flushmaster or something and looked at the sink and said i should buy new faucets for the sink as well. He actually made the sink worst playing with the handle. they push the float ball in the toilet down so that the water does not come up to level anymore so I am only getting half the water when flushing now. I called a real plumber to get this stuff fixed and all i got was a speech to go buy it myself an a $207.00 bill. They were here for 35 minutes, 10 changing that flapper, 10 sitting on my porch and 15 in their truck before they came in with the bill. I may call 10 on your side because I feel robbed. I will never use A1 again.....UPDATE.... The manager reached out to me and sent another plumber yesterday who was very nice and more important actually fixed my sink and toilet. I was charged another 128.50 for a now total of $336.00. that seems a bit expensive to me but I guess 200 dollars an hour is the going rate for plumbers. I appreciate the manager reaching out to me after the first review and getting someone there to actually fix my issues. I am happy with the work, but at 336 dollars I think the next time I will get with youtube and get my hands dirty.

yash chhabra

2 years ago

Worst Experience. First appointment cancelled on same day and wasted my time and issued me $25 off on next appointment for which they charged me next week scheduled appointment $295 for 50 minute for job not completed. Tech said there is too much noise out on road and can not perform leak detection and left in 50 minutes. Tech even said he fix the issue without detecting leak and will bypass the water line and will charge me $3000( Three Thousand dollars) and will take care of it immediately. I hardly had done 1 star review. I think this time I had no choice.

Charles Kennedy

5 months ago

We needed an emergency fix and they had a plumber out to us by the afternoon. The tech was Kyle and he was extremely friendly, thorough and professional. It was a blessing to see a young man embracing and loving his trade.

Amanda Cabral

a year ago

I was having issues with my pilot light coming on, and decided to call this company because of their great reviews. Jeronmy came by, was extremely professional and helpful throughout. He fixed the issue, and also gave upkeep advice. I will definitely be recommending their services to others.

Emilie Briscoe

5 years ago

Was able to get a plumber out the next day after calling for a service call. That in itself was impressive. Not only was the staff helpful when I called but so was the technician. Dewrel was very nice and he did an excellent job! He was very professional as well as friendly. I strongly recommend A-1 for your plumbing needs.... Will definitely use again.....

Janet Mooney

7 months ago

Chase came promptly within an hour. He was friendly, helpful and patiently answered my questions. I will definitely call for future plumbing concerns and feel confident in his professionalism. I appreciate your excellent service!🤗

William Gledhill

2 years ago

I had a leak in my crawlspace. Called A1 and scheduled an appointment. They arrived 2 hours early. Plumber Chandler Cobb was extremely polite and interactive. He explained exactly what he was going to do and showed me the components he was going to use and why he was going to use them. Considering the location if the leak, he wasn't afraid to dive right in and was able to repair it very quickly. I have use A1 before and will continue to use them again. Go A1!!!

Ed Gilmore

3 years ago

I had A 1 Sewer & Drain technicians Zach & Christian. They were very knowledgeable, professional, personable, explained problem and corrective action. They arrived on schedule, cleaned work area etc. A1 was recommended to me by my daughter that used them about 2 weeks ago. I am very delighted with service & price. Both Zach & Christian provided outstanding service & represented the company to highest level. Thank you E Gilmore

Darren Williams Jr.

2 years ago

Irrigation system-Jason arrived on schedule, evaluated the issue , provided a solution, work estimate , and within 10 minutes of departure, office scheduled an appointment for me to have the work completed in less than 4 business days. Looking forward to having this issue resolved. Very professional!

Melanie Jane

2 years ago

After a miserable week of no hot water, my home warranty company called to say it was going to be another week plus $700 to get my hot water heater installed. Enough was enough! I called A1 who came out an installed a new unit the same day! They were friendly, quick and professional. Very thankful!

emily furry

11 months ago

Drew came out to check on why we had some black stuff coming out of our faucets. It was found that our water heater had something in it that had broken down and was going in the water and it was also time for our water heater to be replaced as well as the connecting pipes to the water heater and valve.He explained everything that was going on and went over everything thing and the cost thoroughly. He put in our new water heater, safety tank and new pipes and connections as well as a new pan underneath. He was very respectful of our property, kind and cleaned up after all his work was done. We look forward to doing business again for future upkeep of our water heater.

Nahchina Gamble

3 years ago

Buck was very nice, but poor at his job and unprepared. He didn't even have his ladder to stand up, he used some stepping stool. I had a leak in my ceiling and he had to cut into my ceiling in order to assess what was going on. After about two hours he could not find the leak. He stepped outside to make some phone calls and etc to get help i assumed, but still no progress. End of the story my leak didn't get fixed. So I called my warranty company again because I found the leak myself and explained to them what happened and how the problem still wasn't fixed and i wanted a another technician to come out to fix it. So they contacted the company to do a recall visit. Patrick showed up and he also was very nice. It took him less then 30 mins to find the problem and fix it. I was so relieved, but I'm giving a low review because this leak should have be found the first time and I don't understand why.

Michelle Smith

2 years ago

Mr. Hayes was very friendly and very professional. My mother-in-law outside faucet was leaking really bad, and he came the day we called and he fixed it and now it works great. I will definitely be calling them from now on and I highly recommend this company. Thank you, Mr. Hayes and A-1 Sewer & Drain plumbing. ❤

Newell Turner

8 years ago

A-1 (Terry) just finished replacing our down stairs toilet. This was the smoothest evolution I have ever encountered using plumber services. Calling to make an appointment was friendly and accommodating to my needs. Terry was very knowledgeable and friendly. Got to work and completed the job in great time. He left with everything picked up and cleaner then he found it. If you need good service at a fair price all A1 Sewer and Drain. Thank you Terry.

Michelle C

a year ago

Patrick made sure I knew what was going on. I was at work and he made sure he was able to connect with me. He explained to me why I didn’t need to move the spigots at my house and was very happy that he educated me first before doing anything. Thank you Patrick!

A1 Sewer & Drain Plumbing & Water Heaters