Description
Lanthorn Plumbing provides water heaters, plumbing, drain cleaning, video inspections, electrical services, and gas services to the Suffolk, VA area and surrounding areas.
SERVICES
Concrete breaking & hauling, Demolition, Excavation & grading, Foundations, Jack & boring, Electric car charger installation, Electrical outlet & switch installation, Electrical outlet & switch relocation, Electrical outlet & switch repair, Electrical panel repair, Electrical panel replacement or upgrading, Electrical power restoration, General construction, Installation, Outdoor lighting installation, Garbage disposal installation, Plumbing leak repair, Sewer cleaning, Water heater installation, Boring Services, Clean Out, Commercial Or Residential, Drain Cleaning, Emergency Services, Excavations, Gas Line, Gas Line Repair, General Handyman, Home Services, Hydro Jetting, Leak Detection, Line Locating, Local Plumbing, Plumbing Emergency, Plumbing Fix, Plumbing Maintenance, Plumbing Needs, Plumbing Problems, Plumbing Solutions, Plumbing Work, Residential Plumbing, Septic Tank Pumping, Septic Tank Repair, Septic Tank Services, Tankless water heater, Trenchless Pipe Bursting, Trenchless Pipe Lining, Video Inspection, Water Heaters, We Install, Your Plumbing,
Reviews
These guys are great, second time they helped me out with my Stepmother's house. Got to know them when I was at Eastside Pizza, Nick was always satisfied with the work. But called them to come back because the shower valve started leaking again a week later, had to leave a message as always, never received a call back. So I changed my rating.
I had a CPVC pipe split in an awkward location. I called Lanthorn at 3:45 pm. They came out and assessed the situation within 45 minutes. It was going to be a timely project so they came out the next day and knocked out the job for a damned good price! The price was so good, I felt guilty. I learned a few things too! 5 stars aren't enough! Thank you Lanthorn Plumbing.
Jenna Humphrey
2 months ago
Helpful, professional, got the job done. Will definitely be using this service again in the future
Have worked with and used Lanthorn Plumbing on three different occasions where the work quality was very good. Will use again.
I have used Lanthorn plumbing on multiple occasions to install a dishwasher, garbage disposal and replace a water heater. They are timely, affordable and do quality work. I highly recommend them.
Paul replaced my tankless water heater for a fraction of what I was Quoted with A1!! They told me to downgrade and that didn’t sit well with me so I called around and found Lanthorn I couldn’t be happier they got my new Tankless unit quick and installed it no more than a hour it was amazing haven’t had any issues since and Dawn was amazing keeping in contact with me throughout the entire process and always making sure I had an accurate ETA thanks again you guys rock!
DO NO USE THIS COMPANY. The plumber lied to my warranty company stating that my water pipe in the garage froze which was why the the faucet would not shut off the water when turned off. This is a problem that started in the summer and there is no way possible that my pipes had ever been frozen in the last 5 years I have lived in this house. This resulted in a denial to have my warranty company to fix the leak.
Jennifer Campbell
a year ago
Timely, efficient, proficient, fair, friendly.
Called for service to fix leak so they claim they fixed it. Months later leak is worse, so I called them again now it’s to hot outside for them to there job. I’ve wasted 600 dollars with them. Don’t make the same mistake….. THE LAST PICTURE IS MICHAEL AN SONS. I thank them for getting the job done
Our plumber Greg did an excellent and speedy job replacing our pressure switch and restoring our water right before the holidays. Great customer service, and a fair price. Good job!
Water Heater installation
Some of my thoughts.
1. Valve is not even on the drip pan,
2. Didn't use primer when connecting pipe,
3. Pipe too short, so just vent it,
4. Recycle old pipe cpvc (flexible metal pipe would have been more stable and nice,, but hmm)
5. Drain pan doesn't even fit the water heater,
6. Water heater blocking the drain from drain pan,
7. Asked 100 more for 20 drip pan (oh phone, we agreed that drip pan would be included)
8. Called 300 more than what was agreed on the phone (on phone, agreed that pipe work near would be included but he decided to charge more. And he said I don't like hassling with price)
Valerie Serrette
6 years ago
We have used this company a few times, and we are always satisfied. The staff are very courteous and friendly. They schedule the appointments and the tech's always arrive on time. The Tech's are professional and know what they are doing. No guesswork with them on repairs.
Used Lanthorn Plumbing for my water sprinkler backflow test. Quickly answered my call, made an Appt, and completed the work. Thank you
Rebecca Fahrlender
6 months ago
These guys were great! I wanted to switch out some faucets including an oddball on my tub with a sprayer. They even went to go get a specialty part to install it. They checked a 20 yr old dishwasher to make sure everything was in good working order and worked on a toilet installation part that I just didn't want to fool with. I highly recommend and will be using them to install a new bathroom vanity in the future! Thank you guys!
Vincent Murdock
2 years ago
Came home to a gas water heater which blew its stack. Sought someone to assist with replacing. Paul Lanthorn and his Lanthorn Plumbing team came out promptly and took good care of our place. They are well worth considering for your plumbing needs.
We had a great experience. Our techs were timely, knowledgeable, and helpful.
Awesome company. Friendly, fast, and knowledgeable.
Came within 3 hours of my call! Handled everything! This is not the first time I have called them and I will call again!!!!!
Dawn was quick responsive and helpful is getting me a quote, which was much more inexpensive than the 6 other local competitors that quoted me 200-400% more. Paul and Kevin showed up and were quick, professional, and very helpful as there were issues that came up during the installation due to cracked valves from the previous unit.
Was a great experience, with a team of professionals that were both personable and knowledgeable. Would recommend them to anyone looking to replace a tankless exterior natural gas hot water heater, both for the price and the quality.
Allison Johnson
2 years ago
Shevonne Wright
2 years ago
I called this morning regarding my leaking kitchen facuet. An hour later Jason was at my front door. He was so friendly. He was finished less than an hour and the price was VERY reasonable. I will call if if I ever have any plumbing issues or installing projects. Best service ever!!!!!!!!!!!!!!
T W Benjamin
3 months ago
The crew showed up in numbers to get my job done! Thanks Lanthorn!
Always have had a wonderful experience with them!
Lanthorn Plumbing is a first rate business! They were very attentive, professional and reasonably. Logan, the technician, did an excellent job in fixing our plumbing issue.
The Lanthorn team knows what they're doing and responds as quickly as possible. This company completely replumbed our commercial building! Highly recommend!
Thank You Lanthorn Plumbing for another job well done. These guys are very professional and I would recommend them to anybody. Thanks for servicing Franklin.
Backyard Solutions
8 months ago
As a general contractor looking to expand into Suffolk VA, finding a plumbing contractor that serviced the area, did new construction projects, and was very knowledgeable, accommodating with scheduled appointments and easy to talk to as well as able to effectively communicate with myself and the client, was very vital to the process. Mr. Lanthorn himself was ready with anything I could throw at him either on site or in email. I couldn't ask for anything else for my business and our clients.
Connor Lanthorn
a year ago
My call for installation of a new toilet was placed on a Monday and the service call was made for the following day. Ronald and Logan arrived as scheduled and were courteous and respectful. From arrival to completion, the installation of the new toilet I purchased from VAMAC took less than 60 minutes. The water from the tank and bowl had already been removed by me in preparation of the job. They had sufficient parts on hand to cover what was not in the Toto box. They ensured the tank was properly secured to the bowl, that the water level in the tank was at optimum level and there were no leaks after several flushes. They cleaned up after themselves so you wouldn't know they had ever been there. I am very pleased with their work and will use this company again.
Andrea Plummer
2 years ago
Monique Haynes
6 years ago
Outstanding service, I had a leak in my attic with water coming through my ceilings to the kitchen on the first floor. They found the problem fixed the problem and i'm totally satisfied.
Great, prompt service. I called mid-morning and they were here by mid-afternoon of same day. Polite, knowledgeable and efficient workers. I'll call them for sure, the next time I need a plumber.
Bubbles Grooming Parlor
5 months ago
Very professional and nice people!
Lanthorn has always been good to me! I purchased an older home that often needs repairs as we go along and lanthorn is the one I trust! Always quick and efficient, they have become a second family! They explain the job and the repair and never have any problem when in asking tons of questions! See you next time lanthorn! Lol
Shamiya Langford
5 years ago
I was able to get an appointment the next morning. The two techs were on time, polite, proffessional and informative. They did a great job, were really fast and cleaned up after. They would definitely be my first choice in the future!!
almecial smith
a year ago
I have used these people many times now. They are unresponsive to customers, every repair they have done for me, they have had to come back and re-repair, due to mis-diagnosis, or poor quality repair. I have spent 1000's with them, and they charge each time for the re-repairs. If you use them, you take your chances.
Great guys who do an excellent job for a fair price! Highly recommend Langthorn Plumbing! Kelli Cole, Suffolk, VA
Fast and accurate service. Another local plumber diagnosed my problem and said the wall would need to be removed to replace some piping because we were not getting hot water in our tub. These guys fixed the problem in 20 minutes! The office staff is friendly and pleasant to speak with unlike the other company, where I had to keep calling after they failed to return my calls, as promised.
Persida Barkman
a month ago
On time - actually early - and worked quickly and efficiently. The price was more reasonable than others I have employed. Jason was great. Hats off to this firm. I will definitely use them from now on.
Edward Mitelski
7 months ago
I have called on Lanthorn Plumbing several times. They were always on time, professional and took care of the problem the 1st time they were there. I would recommend this company for any plumbing needs.
I do not even give 1 star! Technician came out 2 hours and 15 minutes past time said would be there. Friendly enough but did not really want to do any work. At this point it was 6:15 p.m! Stated would be back the next morning between 10 - 10:30 with a crew to knock it out. Texted at 8:00 a.m. to say would be there at 10:00. NEVER SHOWED. When called to inquire, office stated we were not on his schedule for the day. He said that did not promise to come back that he had an emergency and was not coming. Our issue was made clear the day before that it was an urgent matter. This is not a way to conduct business! Be very leery of using Lanthorn Plumbing. Don't waste the time to make the phone call.
I was referred to Lanthorn Plumbing through my home warranty plan. They arrived promptly and got the job done quickly!! They even helped put everything back into the pantry where the water heater was located!
Great work guys!!!
Paul Lanthorn and Jason Cornett and Josh installed a fantastic multi-zone new plumbing system in our renovated 200-year old home in July-Sep 2019. They installed a new gas water heater, new master bathroom, and kitchen plumbing system. They were always on-time, cleaned their mess daily and were very professional. No task was too tough for these Pros! I would hire them again! Great value and excellent product. Thanks Paul! Brian and Judy Lally, Smithfield, Virginia
People that has good reviews on LANTHORN PLUMBING are probably their employees or their family posting positive feedback to lure more victims. This was my worst pluming service i ever had. not only i paid $75 upfront for my insurance but the plumber who did the job did not put everything back the way he found it. the next day i had a call from lanthorn plumbing dispatch telling me that my insurance does not covered the shower leak when i was assured by the plumber when he was tearing it apart that it was an easy fix and it is covered by my insurance. i called my home insurance and was told that the plumber wrote that it has improper repair prior eventhough i saw him broke one of the mount of the shower valve . when i put all the pieces together, it made me realize that the plumber knew before hand that there was an improper repair and knew that that the insurance will not pay for it. But just to get the $75 upfront he lied to me and left my shower not completely installed and leaks water. i ended up looking for another plumber who is fair and honest. I do not recommend LANTHORN PLUMBING to fix your plumbing issues. they should be avoided and that plumber should be fired! there are a lot of honest pluming companies out there that can do a better job for you.. so STAY AWAY from them.
Jason and Frankie were very professional and provide outstanding customer service. They arrived on time and took care of my plumbing issue. Very satisfied!
Genevieve Stephenson
11 months ago
From the office staff, to the technicians who worked to find our gas leaks, everyone was super nice and professional. Very happy with the work they did!
Robert Talley
3 months ago
Lanthornplumbing, did an outstanding job installing bathroom sink , commode, shower stall, hot water! I will and have recommended them to others!
Romualdo Colón-Adorno
2 years ago
Yolanda Harold
7 years ago
I would definitely recommend Lanthorn Plumbing! They were courteous, professional, prompt, and efficient
Charles Grudenich
2 years ago
Mr. Lanthorn and his team are very kind and professional. They reached out to me when I posted the job and gave me an estimate over the phone. They were willing to come out THAT SAME DAY! They are very knowledgeable and informative and completed the job in a very short time, efficiently and eloquently. I finally think I found an honest plumber who values their customer, and for that, they have earned my business moving forward. Thank you again Mr. Lanthorn.
Momo Williams
9 months ago
My service rep Paul, was beyond fantastic. He was kind, efficient, knowledgeable, man of his word, always smiling, professional work , and just comfortable that he was going to et things done. Contractors are often scary to deal with but not Paul… this is a real honest review. I thank you all. And hope your company has cont’d success
Denise Machado - Bush
a month ago
Wonderful company and great prompt service anytime and every time. Used them for 4 years now
Good work and reasonable rates
I have used Lanthorn for several years and we love them! The staff felt like family and they would answer all of my questions even if it wasn’t related to the job they were there for!
Was out of town when a hot water heater, which also produces the heating, went on the fritz at our rental property. Our Home Warranty Company wasn't able to get a plumber dispatched in a timely manner, and with a tenant without hot water AND heat, we just couldn't wait. We called Lanthorn and they were out the very same day, identified the issues, were able to find the rare part and complete the installation the very next day.
Their communication throughout the process was timely, top-notch service, even texting to let us know when they were on the way. Their rates were more than reasonable, and their staff, from the Office Manager to the Technician on-site, were super professional.
All around great experience and will definitely use again and refer with confidence!
Quality work at an extremely competitive price. Professional and friendly technicians. Have used their services on multiple occasions and would highly recommend them.
Zach Gardner
7 months ago
The operator is purposefully ignoring our calls and cancelled our appointment!
Be careful of using Lanthorn Plumbing. We used their service twice, and the second time we used them (12/27/21) they had overcharged us, and left the job unfinished, and refused to answer any of our calls.
The customer service over the phone was the worst part of this whole experience.
-Overcharge - In the past the Mechanic had only charged us 85$ for the initial diagnostic and the cost of the parts. This time, we were charged 150$ just to get the mechanic to come and an additional 150$ for a part that only cost 50$, with a total of 300$ just to fix a small leak from the shower facet. We have the Basic model so to Fix shower cartridge shouldn't cost much, you can google the prices and can easily see that we were over charged.
-Did not repair properly - The mechanic replaced the Cartridge but did not install it correctly, we no longer have any leak, but it now only shoots out hot water.
-Bad customer service - Honestly, this whole issue could have been a non-issue had the customer service been respectful! The person who answered our call initially scheduled our follow up repair for 10am and when we called around 12:00 to see what the holdup was, she hung up the phone and cancelled our appointment. They had refused to answer any of our calls, and when we were able to get hold of someone (by using a different phone) they would hang up and cease to answer that number as well.
As it stands, we are 300$ in hole, with a broken shower, and an entire day ruined by rude customer service.
Blake Townsend
2 years ago
Becky Gambill
a month ago
Paul & crew always do a great job for us! I bought a country place that needs some TLC and remodeling so they put in some new faucets back in November, checked a 20 yr old dishwasher that was never used... and works great (its an impressive antique and great family conversation piece). Had some leaky/running outside faucets and our shower was pouring too. The handles are literally so old that we were gonna have to replace the parts with an RV work around, lol. He saved the shower handles and replaced the outside faucets. Back in biz! Thanks so much! The Fahrlenders
Amanda Gibson
2 years ago
Jason Cornett was awesome!!! He took great care of us and was very pleasant and professional would highly recommend this company
Shirley Skinner
a year ago
We were very impressed with how quickly they were able to complete the work on such a very short notice. They were able to access and give us a fair price beforehand.
They were punctual, personable, friendly and professional. They really did a fantastic job and put our mind to ease. We highly recommend this company.
Jenny Anderson
2 years ago
Lanthorn Plumbing assisted me with a septic tank issue, they were professional and arrived on time. I appreciated the text updates to let me know when they would be arriving.
Paul is very knowledgeable in all aspects of plumbing services.
Kimberly Brickhouse
5 months ago
Husband says very nice, professional and reasonably priced. We will definitely use their services in the future.
Tom Endrusick
2 years ago
Lanthorn provides quality and very prompt service whenever our church requires their service.
Denise Truxler
2 years ago
Installed a new gas pipe to convert our electric stove. Worked with the local township to get necessary permits and led us through the entire process. Great service from office staff through the installer.
Paul and his assistant was super professional and helped in explaining every detail they performed which placed me at ease. Replacing electronical switches that where wired poorly from the builders 26yrs ago and redid outside lamps to work properly. Was quick and thoroughly impressed by there job.
I'll refer ya'll to my neighbors and friends.
Thanks so much
Sarah Reynolds
2 years ago
Made an appointment and had someone wait for 2 hours. No one ever showed or called. Very unprofessional.
Mervat Sidhom
6 years ago
We contracted with them to make the final connection for sinks and faucets after countertops were replaced throughout our home. They did not come prepared with towels to keep the work area clean and they did not clean up afterwards thus leaving the workspace dirty.
We noticed that the ice maker in the kitchen which stopped working immediately after they finished their work so we had to arrange for a follow up visit.
They discovered that there was nothing wrong with their connections and still charged us $65 for a travel fee. I requested that they waive the fee in light of them following up on previous work.
After I told them that I was unhappy with their service and would be writing an unfavorable review, I was told that the fee would be waived if I wrote a favorable review on the spot and showed it to the technician for confirmation. I obviously declined.
Logan was great! I really appreciated how professional and educational he was during the service . I’ll definitely recommend
Shannon Hawkins
a year ago
Called them in a panic for a company- they responded right away and he was excellent!! I will definitely use them for future professional and personal needs
Amanda Kincella
a year ago
Lanthorn Plumbing came to the rescue to fix a leak in my home today. They were nothing but professional, helpful, and answered any and all questions I had. They also solved the problem quickly and efficiently. I would recommend them over and over again.
Greg Congleton
11 months ago
Logan was very professional and knowledgeable and was able to fix the problem quickly. I am a repeat customer because of the customer service.
Bernard Gardier
2 years ago
Lanthorn Plumbing did an excellent job in replacing sink and replacing garbage disposal. Both sink and garbage disposal is working great much better than before. Highly recommend Lanthorn Plumbing.
Gilbert Tracey
4 years ago
Came on time, saw the problem and fixed it. Clean and professional.
We just had our water heater fixed by Jason a senior technician at Lanthorn. He was great, very knowledgeable and professional he diagnosed our problem and fixed it very fast. awesome service. I highly recommend this company.
Sonya Fitchett
5 years ago
Just a quick thank you for the quick and professional service from your technicians. They were early and very friendly! Great job!
Logan was really thorough today getting our faucets working again, & advised us on the condition & remaining service life of our well. Now we’re back running again & can plan ahead for a new deeper well. He also took a couple minutes to troubleshoot a refrigerator leak (bad freezer door seal). This is the 3rd time we’ve had Lanthorn out for various issues & they have been excellent each time. Thanks!
William Adkins
8 months ago
Here when said they would be, quickly found problems and fixed them at a reasonable price without running up cost and time by doing unnecessary things . Would highly recommend and use again
Darlene Kelly
4 years ago
Lanthorn's timeliness to resolve the problem averted disastrous results.
Jennifer Sorensen
6 months ago
Friendly, Professional, and punctual! THANK YOU!!!!!
Shawn Anderson
2 years ago
Lanthorn installed a gas line at one of our job sites last month. They were excellent. Great service! We will use them again.
Andrew Camarata
2 years ago
Joseph and Mitchell were professional. Proper PPE worn in my home without my asking. Respectful and courteous. Worked quickly and explained as needed. Quote up front Will use again if needed. Will recommend to friends and family. Great job
I'm sure this is a fine company when it comes to the quality of their work but there is a huge disconnect in communication. First I was told there would be an $85.00 fee to come out. I had never paid for an estimate but this company was recommended by someone I trust as far as mechanical abilities. I called back a day later and talked to a different person and there was no mention of the fee. I scheduled for a plumber to come inspect a significant concern. The plumber was professional, took two photos and one video and charged us $125.00. It turned out to be a significant concern and needed attention immediately. I called numerous times for an estimate for repairs but never got a response or an estimate. It has been over a week and still no estimate. I wasted $125.00 and Lanthorn Plumbing missed out on what turned out to be a total bathroom remodel. Use this company with caution.
Rachel Watson
2 years ago
I don’t recommend Lanthorn Plumbing. My husband called this morning, they said someone would be out between 1 and 5pm and they never showed. They even texted him with a confirmation. Like I understand if something came up and you are unable to make an appointment, but at least call and let the people waiting know 🙄. My husband tried to call them after they never showed and there was no answer 😒. He finally got a text back an hour after the appointment time. A wasted day without any hot water, when we could of called another company if we knew Lanthorn couldn’t make it.
I had an incredible experience the plumbing staff was very helpful very knowledgeable and assisted me in every way possible the price was extremely low I highly recommend this service to anyone
mary dillard
3 months ago
Helped us install grinder pump and connect to city sewage. We don't have one complaint. Awesome work!!
Fast clean and knowledgeable
Response time to my call was very quick. They were very communicative regarding time of arrival, and when Joseph did arrive he was very friendly, knowledgeable & fast! A great experience overall & will definitely use Lanthorn again!
Garbage disposal broke on Sunday repaired the next day. Good job
Lanthorn Plumbing has done extensive installation of plumbing systems during new construction at my house and at my son's house. Additionally, they have completed sewer repair work at my house. All work has been done promptly with all systems working well. Prices were extremely reasonable on all work. Plumbers have been professional, friendly, helpful, and clean. I highly recommend Lanthorn Plumbing for all plumbing needs.
I have used Lanthorn Plumbing for years, Hot water Heaters, Irrigation systems and many other household items. They deliver what they promise, when they promise. I also had a family member that needed emergency service and they worked him into the schedule on short notice.
The company promptly responded to our concerns and came out the next day. The gentlemen fixed the leak did not clean up behind themselves.
Allonge Director
2 years ago
Lanthorn Plumbing took on the job of completely replumbing our 100 year old commercial building! They did a fantastic job and have remained very responsive and go above and beyond when we have run into clogs/etc. and needed ongoing help! They've responded immediately on several occassions in order to keep our business operative during plumbing issues! We would HIGHLY recommend!
Blake Fleming
8 years ago
WARNING Unreliable unprofessional owner. Lied to warranty company DO NOT USE.
The 2 guys came in and identified the problem immediately. They both were professional and explained what the issue was and the fix. They had the issue done within 45 minutes and showed me the finish work. Would highly recommend to others if asked if I knew a plumber. Customer for life.
Do not give this company a dime! Been having problems since they installed a new toilet and attempted to repair 2 others. They have a slow response time as well.
They show up when they say they will and always do a great job. They even fixed an issue in our house when we’re on vacation in July!
Their work has always been very professional and I'd give them 10 out of 10 on quality of work and follow up on service.
Jenna Hartzell
6 years ago
My tech, Chris, was great. He got here early, got the issue fixed in 30 minutes, had great conversation, and gave me some pointers to boot!! I would definitely use again and recommend.
Had really great experience with Lanthorn Plumbing. after purchasing the part i needed, which they recommended, the technician efficiently repaired my water heater. i highly recommend you ask for Logan Mills to do your water heater repairs. in and out within an hour and a half.
This is a great family owned business in Suffolk that I not only use for the office but for my own home. They are trustworthy and I have never been let down. Would definitely use them again for any plumbing needs.
Kristen Westberg
7 years ago
Lanthorn did a fantastic job! They were available when I needed them, and they were fast and professional. They even have an app that notifies you when they're on their way and tracks their route! Very convenient and reasonable.
Jean Atkinson
5 years ago
They were prompt, courteous, and thorough. Will definitely call them again if needed and refer them to friends.
Thomas Wright
4 years ago
I called in my issue around 10am.. they were here around 11am my problem was identified and solved by 1130 (Root Ball in my Main sewage line) Wicked fast response time I Definitely recommend them
Paul Hollander
2 years ago
After tiling two bathroom floors I needed the toilets to be reinstalled. Due to the added floor height, I didn’t feel comfortable doing it myself. Lanthorn Plumbing was recommended and I’m very glad I used them. They were on time and very professional. I used them again to replace the faucet on our Roman tub. Highly recommended!
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