Best General Plumbing in Boston MA

I had CTW Plumbing and Heating for several plumbing jobs. He did not supervise his plumbers, delayed fixing unfinishied job and sent some bills almost 9 months later for a return visit and other paid job. CTW owner Caleb did not supervised one major job that cost close to $3,000 of repairing heat pipe. His plumber left metal end caps bend and stuck out in several places. Only after I asked him repeatedlyl to send plumber to come back to fix the end caps, he sent one but still many places have loose end caps that stuck out its sharp metal edges for my rental apartment. Caleb 8 or 9 months later charged for the visit. He also sent me overdue notice for the work that was paid on the day of job again 9 month later. I provided paid receipt from 9 month ago.
He did not listen but stubborn, argumentative, and arrogant instead of straightening things out and He could not provide free services. When did he provided free service? I still have end caps that are loose and open.

They were really great. They came out on short notice on the same day and gave us an estimate quickly for what seemed like a difficult job due to the compact water heater room in our building. They offered to come as early as the next day to repair it and was able to fix everything in a couple hours. We really appreciated their expertise and professionalism. They also advised us on other things wrong with our building and helped us out with other things that needed to be completed in our unit.

Came the same day I called to help with my heater issues. They were professional and knowledgeable in letting me know the issues and how to fix them. I felt like I wasn’t being upsold in any way and that I was getting honest advice. Highly recommend.

Water heater broke down called and after texting some pictures of the unit they responded right away with a quote. The installation was fast and completely hassle-free. I wouldn't hesitate to recommend these guys to anyone.

Matt was fantastic. He arrived on-time, and did a full assessment of my home's plumbing needs. He then estimated the cost for each of these jobs, and I was then able to prioritize the sequence of the jobs for this visit, and then for subsequent visits. He worked all day diligently, showed great care and cleanliness and completed the entire list. I'm looking forward to working with him again when he comes to complete the final jobs on my punch list.

Water heater broke and flooded basement area. Called Lily at Sila and she managed to arrange for licensed plumber Michael to come over and get to work installing a new water heater within an hour. Cost was on the higher side $3179 - but Michael removed all excess water without charge; also did a great job. I ended up with an AO smith professional (commercial) grade water heater. I did some online checking after the fact and learned that there are real performance benefits and energy savings that come with higher quality water heaters.Anyway it was great to get the problem addressed so quickly. I am willing to pay extra for service, quality and convenience.

Brian and Tommy are the best. Very knowledgeable and honest. I manage properties and only call them if there is any plumbing needs.

We had flooding issues in the basement and it was an emergency. WMF send a team and took care of it. They were very nice and did a good job.

Fixed furnace several times.

After having our plumber that we have used for years, cancel on us twice in one week, because he ended up throwing out his back. We were in desperate need of a plumber, because our kitchen faucet had been leaking for a week. My wife called JC Plumbing and Heating, she spoke with John and explained the situation. John was very polite over the phone and offered to come out the very next day.

John and another guy showed up the next day. They replaced our leaking faucet with another that we had purchased from Home Depot. They also installed a garbage disposal under the sink and did all new piping. John and his guy were very polite, professional, and explained everything that would happen before they did the work along with a reasonable price. They also cleaned up what very little mess they made.

We are very happy with the prompt excellent service.

Amazing service! Arrived right on time, and even called 10 minutes before as a reminder. Dylan was very professional, friendly and helpful, and serviced our hvac unit in under an hour. Highly recommend!!!

Frank is very knowledgeable, comes when he is scheduled, and does a great job. Would highly recommend him!

Fixed a broken heating element in my water heater. Eric and Joey worked quickly, efficiently, and professionally. They gave me options, and went above and beyond. I’d hire them again.

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I had to go with another company for condo rules/insurance reasons, but these guys are extremely responsive, and were ready for next day service.

No BS, upfront with costs, gave experienced opinions. Definitely will keep them in the electronic Rolodex.