Hanna Yoon

2 years ago

I was able to call and get same day service for a loose kitchen faucet. Extremely professional, speedy, and overall amazing customer services! Will definitely keep using this company for future services!

Urban Hercules

3 months ago

Matt was truly genuine and so was Trust 1 services I appreciate you guys thanks a million 😊

Tim Noonan

a year ago

Michael Roppolo

2 years ago

Finally !
A plumber who returns your call, provides a competitive estimate, completes the job as expected and cleans up afterwards.
Mound Mechanical provides professional plumbing services !

We needed a new furnace and water heater when our Navien Combi system failed. We didn't have hot water or heat, and few were returning our calls. Those that did call back gave outrageous estimates.
Everyone, except Mound Mechanical.

They replaced the unit as described, and we quickly had our warm home and hot showers back. We are thrilled !

Kevin Johnson

a year ago

Arafat Chowdhury

2 years ago

Jamie from Trust 1 installed my kitchen faucet and i’m super happy with the service! Surely will recommend them for all services 😀

Chris Story

2 years ago

Robert Rybka

a year ago

I would highly recommend Anthony and his team to anyone that is looking for good quality work.
OUTSTANDING

Woodward ave Llc

a year ago

SANDRA Marino

11 months ago

Amazing service, very professional and helpful. Keith was great at solving the problem and explaining the issues

David Sardella

3 years ago

These guys are great. They were prompt, efficient, professional, courteous, and very easy to work with. I highly recommend them.

Marty Buckley

3 months ago

Upon enquiry we had a technician out within 24 hours to quote on replacing our A/C condenser. Very responsive and very professional!

James Polmonari

4 months ago

Big thanks to the entire team at Trust 1 for the service they provided us. We had to replace a failing Navien combi-boiler. I was seeking a reliable product and a top-notch installation. Throughout the Sales process John was both thorough and responsive. He presented me with many options to choose from and took the time to properly communicate the differences between each. Ultimately, we agreed on an option and price point that was beneficial to both parties. The installation process exceeded my expectations. Jose arrived on time and was professional every step of the way. He completed the installation in a single day and kept a very clean workspace. We've been using the new system for 5 days without a single hiccup. Thank you!!

Bill M

a year ago

tyler lewis

2 years ago

Anthony responded immediately to my emergency call and helped repair our water heater. Utmost professionalism and excellent service

Matthew Kelly

4 months ago

Eric C - great job! Eric diagnosed the issue, communicated the options and made the repairs efficiently. Would use time and time again. Thank you

KeyToMyHeart Team

2 months ago

Eric was fabulous I will definitely ask for him when I call the next time I need plumbing

Jonathan Neves

5 months ago

Great team. Clear communication and very responsive. Overall great experience, will use again.

Robert McMahon

2 years ago

Anthony and crew from Mound Mechanical installed a tankless hot water system for us when our older model failed. They quickly gave us a quote, arrive two days later on time and ready to work. They work was efficient and very well done. We're over the moon with the service and the overall experience. We highly recommend you use Anthony and team for your next project!!!

Jackie Luo

2 months ago

very professional from start to finish

Bhavdeep Trivedi

2 months ago

Pricy but prompt. Did very good job solving the clogged bathtub / sink issue.

J C

a year ago

They wanted me to purchase a whole heating unit from them stating that my boiler was discontinued and parts were not available, I contacted another contractor and he got the parts in one day and I paid fraction on the price.
I made the mistake to sign up for a year contract with Trust 1 services before doing my research. (big mistake)
I don't recommend this company at all. they try to sell you their heating units instead of doing the effort to repair the one you have.
Never again

M bison

2 months ago

John V was kind courteous and knowledgeable . Will use and refer this company again !

Duane Nelson

a year ago

Paulius Packevicius

6 months ago

Great company with high integrity! They do things right and take care of their customers. Highly recommend to use them for any plumbing or HVAC issues that you might be experiencing.

Paul McGrath

6 months ago

Excellent service

Giovanni Musso

a year ago

These folks are awesome! For the second time this winter they were able to come out right away, take care of a major repair and get me back up and running in less than 48 hours. My wife and I have a 1 year old and we can’t afford to be without heat or hot water for very long. Both times we were extremely grateful and impressed by such a fast service and the quality of the work. Last but not least, every person from this company we interacted with has been professional, polite, friendly and respectful beyond expectations. I will definitely keep using their service in the future.

Nivaz Phraewphanarai

6 months ago

I had a leak and did not know where it was coming from. When I called Trust 1 Services, Anne-Marie, the concierge at Trust 1, understood the urgency and booked me in for the next day. Eric, the plumber, came right when he said he would and helped me detect the leak, even waiting for me to contact my upstairs neighbor to see if the leak was coming from above or outside. Overall, everyone at Trust 1 was very professional and knowledgeable. If you have any household problems that Trust 1 addresses, I would recommend reaching out to them because they will make sure to provide quality work and leave your place looking better than when they got there.

Preston Reese

7 months ago

Jack Gubbins

2 months ago

great job! very professional, thorough, & personable. We liked Nick , his associates and his Company so much that we signed up for annual maintenance, and are reviewing a near future project. We will definitely recommend them to anyone!

Marilyn Flowers

10 months ago

The service person was prompt and fixed the problem. He shared tips on maintenance and was pleasant and respectful.

Bethann Quigley

11 months ago

He did a great job!

Edipefe Doru

2 months ago

Kyle help a lot thank you for everything.

David Warner

2 years ago

Anthony was very prompt, reasonable and thorough with the complete process replacing my Navien combi boiler. The complex installation is very neat and clean. Highly recommended

Chip LeBlanc

2 months ago

Kyle was very professional and helpful. Dan did an awesome job with installation and clean up. A great team.

Peter Keith

4 weeks ago

Guys showed up on time and were great on the install. Thank you.

Amy Gottlieb

2 days ago

Matt, Dan, and Nick were unbelievably professional and thorough fixing our HVAC. They went above and beyond to complete the job with short notice, and did so with the utmost expertise. They also were very helpful at providing insight on how to manage our facilities moving forward. We will be working with Trust 1 again! Thank you so much!

Trevor Nataupsky

3 months ago

Both Matt P and John V were great. They made the process easy and seamless and made sure the installation went ok without a hitch. Very nice gentleman as well.

Lisa Nachtigall

a year ago

Julia Payne

4 months ago

Excellent service! No waiting for customer service to pickup the phone. I had an emergency situation. The appointment was scheduled immediately and they arrived on time. All repairs were completed the same day and no waiting for supplies to be ordered.
Had a small discrepancy with one billing amount and it was resolved the same day.
I would use this company again and recommend them to family and friends.

Yannay Spitzer

2 months ago

Very professional service

iris xu

2 weeks ago

I am a retuning customer . Tony was great . He diagnosed and fixed my leaking shower in 15 minutes . 5 start Highly recommended !

Sharon M

2 weeks ago

My bathroom sink had a leak. A pipe was replaced. It looks great. It was done in a timely manner. Anthony was nice, professional and prepared. I am happy with the ser ice I received.

Martin Lee

4 months ago

Matt Patchell and everyone at Trust 1 Services did an excellent job installing our furnace and servicing our entire HVAC system. Matt went above and beyond any service technician I have ever worked with. Trust 1 worked tirelessly to troubleshoot our furnace issue(s) and it was really a team effort including Brad in scheduling as well as Anthony the owner. I truly appreciate their hard work and dedication!

Joe Campbell

5 months ago

Eric Mason

3 months ago

Eric was great! We'll be using his expertise going forward!

Joshua Doty

2 weeks ago

Mary Balsas

2 years ago

John Carr

a week ago

Nick diagnosed the problem I could not, located the part and volunteered to come back on his weekend to fix my HVAC condenser board. As a result I signed up for their vip service plan. 5 stars.

Carl Joeckel

a year ago

Timely and friendly service - fixed the issue same day

Xiaowen Yang

4 months ago

Clear communication and on time, really great

Elizabeth Catherine Rest Home

5 months ago

Erica R

4 months ago

My water heater went out at 1 am and I called at 3 am to get morning service. Annemarie was really understanding of the late night call and assured me I could get someone in the morning (even if they had someone in the evening I couldn't have stayed awake much longer).

Jose and Anthony were amazing, explained all the options well, reassured me that things would be okay. This is my first time having to get a contractor myself and I found myself looking at Trust1 because they had blog posts on what could have gone wrong with your water heater. The easy explanation online is why I chose them but I'll definitely recommend them or use them again because both the service line and the plumbing contractors were great! It was a smooth process and they were super duper kind. I also had a gas leak and it was fixed and done very quickly. Well worth the money for ease of mind.

Services: Gas water heater replacement (4 options), gas line leak replacement.

Extra pro: They let us know the pros and cons of the water heaters and asked questions like how long you plan to live there, what you want to optimize (interest, monthly cost) which was a extra frill that helped me make a decision after a restless night.

Timeline
Arrival time: around 8:35ish, discuss until close to 9. Time for getting the equipment -> Start work around 11, moving stuff in, finished around 12:2X, test time for water.

I can't speak on pricing, reading other reviews but my neighbors in the building said that the turn around time was very very fast.

Really helpful and nice people. Thank you!!

eva-marie Ace-brogan

a year ago

Disposable issue. A piece of the garbage disposal broke off and was stuck .

Steve Sechy

9 months ago

Trust1 is great! Their staff is incredibly friendly, their service is great and they have great pricing. Highly recommend!

Seth Burrows

2 years ago

Anthony, the owner, was great. He showed up exactly on time for the consultation and walked me through every step of what needed to be done. We are installing a gas line from our house to a built in grill and outdoor fire place so there are a lot of moving parts. He coordinated with our builder to make sure everything would
be done seamlessly. When it came time to do the work, he again arrived right when he said he would and got promptly to work. He completed everything exactly as promised, in a timely manner and was cheaper than the other plumber we had considered hiring. I will absolutely be recommending him to anyone who may need a plumber due to his professionalism and his very reasonable pricing.

Ted Fish

4 weeks ago

Eric was very professional , extremely well mannered and highly efficient and effective in what he did . Eric performance topped off an exceptional first experience with Trust 1 who I would highly recommend !

Pierrem

7 months ago

Great service

Paul Szczygiel

a week ago

Matt Patchell was great. He did a thorough system check, found the problem and fixed it quickly. I highly recommend Trust1 and especially Matt. Very hard to find honest techs today so Trust1 was a big relief.

marie dessert

a year ago

Lawrence was great, definitely will call again

Adeleke Hassan

6 months ago

Quality services from qualified professional with exceptional communication method. Nick and teams completed the project before given timeframe. Very impressive

Eduardo Latorre

3 months ago

Matt and Brandon did an awesome job! Matt explained clearly my options for maintenance, and my potential future needs based on the state of our two HVAC units. He worked and delivered on my requests once I selected the services I required. Brandon replaced a duct that was broken with a new one in less than an hour. I highly recommend Trust 1 Services!

Margarita Restrepo

a year ago

Trust One Service replaced an air condition unit in my house. Unfortunately, there were many issues that went badly, causing water damage inside the house. Throughout the ordeal, Anthony Mound stood with me to help solve the situation. He sent several of his technicians and came to the house himself to make sure everything that needed to be done was being done. He is an honest professional that cares about his clients and for that reason, I highly recommend his company.

Kevin Hernandez

2 years ago

Very responsive service. Quickly fixed a drain pipe for me and did a great job.

deepa balasundaram

2 years ago

Collin McCarthy

2 years ago

Anthony was incredibly responsive, professional and provided quality work. He went above and beyond, advocating on our behalf with the water heater manufacturer. Highly recommend!

Jennifer Ley

10 months ago

We had an emergency at one of our studios and they came within an hour close to 10pm. They were quick and efficient. Would highly recommend!

Victor Quispe

a year ago

We've used Trust 1 a couple times now and I can clearly say they have been the best people to work with in all of Massachusetts. We had Keith over to install some appliances and they were in and out quickly and cleaned up as well. We've had them over for larger projects before and have always gone above and beyond. The prices tend to be a bit higher than average but they do make it up with the professionalism and quality of their services :)

pink soda

2 years ago

beyond exceptional! this company is the best around - i was in need of help and they were right there for me - extremely professional - very courteous - so skilled as well at what they do ! from the initial call with customer service to the job well done this is the company to work with ! I never ever take time to write reviews online so it must’ve been a really really incredible job well done for me to take the time on this ! trust this review - pick this company for your needs!!!

Ewa Pytowska

a year ago

Anthony is 100% professional. You can count on him when in crisis as well as with planned repairs. He has done a number of jobs in my old two-family Boston home, and each job was top-notch. I am especially grateful for his help during a recent emergency when the pipe leading water into the house broke and my basement was flooding. Anthony is patient, professional and extremely reliable. I recommend him highly.

Devin Melendy

3 months ago

Eric was friendly, knowledgeable, and helpful during the visit. We are a repeat customer and always appreciate Trust 1 Services!

Iwona Londono

2 months ago

We were a referral from One of there installers Dan . I had Kyle at my house and he was great and very nice and was knowledgeable about the project .

Diane Ohanlon

4 months ago

Arturo Ochoa

7 months ago

Just moved to the area, and was in need of some boiler TLC. Luckily I called these guys because man were they great, Tyler and Eric I believe were their names. Friendly, broke down all my options for repair right there on the spot. Had it fixed up in an hour. After they left something went wrong with the fitting and within five minutes these guys were back and put another 30 min of work in. Boiler is working better than ever. Call these guys for your house. They will take care of it.

Marline Augustin

a year ago

Technician went above and beyond the call of duty to resolve my issues. I am very appreciative my a/c works in no time. Thanks Nick

ben liu

2 years ago

They are honest, considerate and professional. They gave an early notice when they were a little behind the schedule than I expected. They were very focusing on their job once they arrived at your place. They gave me their straight opinions when I asked them some questions about other plumbing related questions.

Rick Cioffi

3 years ago

James St Fleur Jr

a year ago

Anthony is always knowledgeable and gives me options to rectify the issues in my home. I’m always satisfied with the services of the gentleman who accompany him as well.

Amanda Pure

6 months ago

I was amazed with the work they did never mind they arrived the fastest and got the job done so quick they were extremely professional and 💯 recommended to all my neighbors I called them magic Lawrence and magic Joe 👏👏🙌🙌 great job guys company is great 👍

Francia Peguero

8 months ago

Matt was amazing, he took the time to explain to me the ins and out of the process and what need it to be done.

Tony Le

a year ago

Todd Fry

a year ago

Great guidance, communication, follow-through. Thank you!!

Rob Rudnick

2 months ago

Very prompt and customer friendly. I would recommend them

Stephen Foley

5 months ago

Quick response in regards to my electric water heater needing immediate replacement. Lawrence and Joe was the team sent to my home. Absolutely professional, knowledgeable and courteous! They explained to me everything about the situation and answered all of my questions. They removed the old unit, which was not an easy task because of the size(80 gal). They installed the new one with no problem and they were very professional. I was very comfortable with everything Lawrence and Joe did during the whole process. They even walked me through a payment plan thoroughly and patiently. Thank you Larry, Joey and Trust 1 from one grateful customer.

Claudia Marmai

4 months ago

Trust 1 just installed a new heating system for our home. The job was quick - installed in less than a day, old furnace removed and not a spot of dust! This all happened in under a week from deciding to replace to having it in! Very happy to finally have a warm home! Matt (helped with the decision and plan) and Nick & Dan (installed the system) were all very professional, considerate of my home, responsive and clear experts in their field.

Darlene

9 months ago

Anthony and John were extremely professional and easy to talk to. They came and gave an inspection. They gave three separate quotes/ options for the three things (mixing valve, expansion tank, and neutralizer) that needed replacement. They stepped out so that I could call my husband and talk about getting the service done or not. They completed the service in about an hour. Also, the day before I received a call to confirm my appointment. Overall, a pleasant experience.

Andrew Robbie

3 months ago

Very professional. On time courteous. Even offered to bring me a coffee! Repair work was excellent and HVAC was working like new very quickly. Highly recommended !

William Horn

4 months ago

Kimber and Andrew are great guys. Showed up on time, got the job done professionally and quickly. Highly recommend.

Shouxian Zhou

a year ago

Jim Russel

3 months ago

Ben Taylor

2 years ago

Ryan Tran

2 months ago

Jessica Dever

9 months ago

linda yaloff

a year ago

Evaluation af ac system

David Liberman MD

5 months ago

Tran Lan

4 months ago

That one morning you wake up and have no hot water with a flooded basement. Called Trust 1 and Matt Patchell was our technician, he came after less than an hour. Drained our basement, replaced two hot water boilers and still finished before the day was over. It was costly but he was up front about the expenses and other options available to us. Great job!

Danielle Barros

3 years ago

I had my bathroom done in March this year. Their work was exceptional! They were very quick and clean without sacrificing quality!!! I called back in May to have some work done in my kitchen. I cant tell you how pleased I was when I called. Mr. Mound remembered me as a customer! How often is it when you call a business and the boss remembers your name! That is the best customer service I can ask for. I would highly recommend Mound Mechanical services!!!

Allan Salzman

10 months ago

Came after hours. Solved a gas leak!

Tina Franke

2 years ago

Very professional and reliable. Ac went out in the middle of one of the heat waves and we had a new system 1 week after the initial visit. The technician ran into a roadblock but did not stop him from completing the job. Excellent service.

Eli Fento

9 months ago

Trust 1 lives up to its name. They were prompt, explained everything and were open and honest about the work they were doing and why.

Hao Wang

2 years ago

Lynda DeAlmeida

5 months ago

Trust1 does a great job, from installing HVAC ductless units, performing furnace maintenance to installing a new water heater.
Anthony, Matthew, Eric and Andrew have all done work at my house.
They are all friendly, willing to explain their recommendations and provide options.
The office staff are also wonderful. They even call to let the customer know when the technician is on the way.
Great company to work with !

Mebrahtu Tewolde

4 months ago

Team leader Matt is a consummate professional, knowledgeable with a positive attitude. He is also transparent and manages customer expectations well!

Anna Sokolova

6 months ago

Erin Mann

a year ago

Super friendly, on time, professional, highly skilled and knowledgeable, courteous of my space, and upfront about cost!

Jillian Stockel

a year ago

Fatjon Loloci

a year ago

nanette ramsay

2 months ago

The new system has not been installed yet, but soon.

X Z

2 years ago

Anthony was prompt, friendly and professional. He was able to identify the issue with my shower diverter and replaced it in matter of minutes. The cost was reasonable. I'm definitely happy as a first time customer and will be calling them for me future plumbing needs!

Frederik McDonald

2 months ago

Carlos Vargas

3 months ago

Very impressed with the technician, very professional. We highly recommend these folks.

Leila Gonzalez

9 months ago

Great job by Matt! At first what we thought was a simple water expansion tank repair became evidently more extensive due to the age of the system so I opted for a boiler replacement (zone panel not drawing current to heat main floor meant very expensive to repair). Unfortunately, I wasn't able to upgrade my oil system to gas since the house is not connected, but I'm happy to replace a 32+ year old boiler with a more efficient and *hopefully* reliable and hassle free boiler from a local supplier. I'm glad to know Trust 1 can take care of the job promptly and efficiently, and also for quickly recognizing the missed issue that required a larger system upgrade despite the initial repairs they had performed, Matt was gracious enough to work with me on a plan that suited my needs and budget.

Emily Young

a year ago

Ed Luna

9 months ago

Trust1 responded very quickly to a call for a leaking water heater. They provided excellent advice, scheduled service within a day, and followed through on everything promised. Highly recommended

David Manegold

a year ago

Jesse Ott

3 months ago

Joe, Nick, and Rob were outstanding. They did great job articulating what happened and options that fit my personal needs. It was a bonus how polite they were - highly recommend.

Holy Nativity

9 months ago

Kathy crosby-Bell

5 months ago

Alice Gottlieb

a month ago

Matthew Almeida

a year ago

The team was extremely professional and great to work with

bob rich

6 months ago

High quality company and service. More work coming in the future!

Beth Ahearn

8 months ago

The entire experience from start to finish was excellent! Matt is a friendly, knowledgeable professional who explained everything to me. He was on time and very easy to work with.

Jeremy

a month ago

Christopher Golden

5 months ago

Jose at Trust 1 is the best plumber in town. Super friendly, efficient, responsive, and was able to figure out where our house leak was coming from. Thank you!

Allana Ashworth

a year ago

Andrea Leahy

2 years ago

Mound Mechanical was prompt, professional and knowledgeable. Extremely satisfied with the work completed! Will definitely recommend their services.

Javier Pagan

a year ago

Robert Adams

2 years ago

We are so pleased with the prompt, professional service we received from Anthony and crew. Highly recommended, and we will use them again for sure.

Emmy Cohen

10 months ago

Great experience! Professional, helpful, communicative, and quality work!!

John Schaechter

5 months ago

It did everything right. But the only one problem was over charging

Akash Parekh

5 months ago

Had a very good experience with Trust 1 services. They replaced and installed a new water heater the same day! Nick and Dan came out to install and they were very professional and really spent the time to install the heater correctly. They did a perfect job! Right from when I called in, Denise and Anthony were very nice to talk to and they made the whole process very easy. Most importantly, everyone I spoke to from their team was kind and honest which is rare to find. Thanks again for all your help!

Amara Newcomb

a year ago

Kevin was great and I'm thankful for Trust 1 taking care of my Mum

Sam DeGroff

3 months ago

Eric C and his colleague were great. They came to fix our leak the same day I called and went above and beyond to check the rest of the plumbing in the house and inform us of what was wrong and our options to fix the problem. Will definitely be using them again!

Carol Reynolds

2 months ago

Outstanding service

Michael Doyle

4 months ago

Eric and Andrew did a grate job installing my diahwasher

Julia Dvorkin

7 months ago

My hot water heater was leaking so I contacted Trust 1 Services. They were able to send their technicians to my place within only a few short hours. Eric and Joey were great, they were extremely professional and they were able to resolve my issue for me in no time! Highly recommend!

Deirdra Scott

4 months ago

the person who came out was just lovley. I used them before and will always will. Just love them

Parker Washington

5 months ago

We can't say enough great things about this company. They are professional, knowledgable, and reliable. They care about the work they do, put in the extra effort when it comes to repairs and installations, and are responsive when you call them. They helped us out with a Sterling gas heater that needed some fixing and didn't disappoint. We highly recommend them.

Erwin Francois

10 months ago

Water heater was not working and showing a code 29 error. I called Trust1 to repair (flush the system) my water heater and clear the code. It was fine for less than 48 hours and had to call them back because of the code 29 error. They came in, installed a new trap on the flue goes they saw some condensation. Called them a third time because the same error and issue happened again (code 29). They could not come out until the following day which would leave me without hot water until then. I called another company who came same day and miraculously the issue was resolved. Haven’t seen the code 29 error since. Trust 1 refused to refund the additional charges for the failed fixes. I will not be using them again.

Michelle McCole

a year ago

Tyler and Keith were fantastic!

Zayne Alexander

2 years ago

Company assisted me with an HVAC unit repair, Responds quickly and always makes himself available for questions. Great problem solving skills Was able to decipher the problem and fix. would strongly recommend using service. Thank you

Deb Dewar

3 months ago

Ozat Armangul

2 years ago

Cindy Hoisington

10 months ago

Keith was on time, professional and unbelievably patient as I tried to figure out the status of the warranty on my old heater. On my account he ended up having to make 2 trips to pick up a new water heater instead of one and was so calm and easy-going about it. He did fantastic work on the installation and knowing I was upset about my old warranty, he reassured me about the new one. His assistant Joey was friendly and professional as well. I would hire Trust 1 on a heartbeat again and will keep their number on my fridge. Thank you!!

Ron Perez

a year ago

Tyler came to the house on time and was very respectful. Great person and Great technician

Cheryl Maloof

3 months ago

Matt came today to clean the HVAC ducts. He contacted us ahead of time to let us know when he would arrive, was very professional, respectful and informative.
Matt and Drew finished the job quickly and didnt leave anything behind. We would recommend them to anyone needing quality service.
We have used Trust 1 in the past and will continue to be a customer.

Elijah Botkin

4 weeks ago

Good price, great service, very friendly. Took care of my issue quickly and professionally.

Mark Paris

2 months ago

I had a pipe out of my old hot water heater corroding. Matt and Brandon arrived at the anticipated time and helped me understand the problem and the range of options. The install of a new hot water heater was done on the same day. They cleaned up the space when they were done and they went above and beyond. I would not hesitate to call them in for any future issues.

Ben Pastor

2 years ago

Joseph Neloms

a year ago

Ariola Molla

7 months ago

I woke up to a broken pipe on January 1st. One can imagine the stress. Trust 1 were working. They were professional, reliable, and friendly. Thank you

Kattie Santiago

10 months ago

I have a mini split, and having no knowledge on them when it started leaking I got concerned. Matt was phenomenal! He showed up and was quickly able to access what the problem was. He was very professional and even gave me some tips on how to keep my unit in good shape. Great company and will definitely refer to anyone I run into.

Maria Cotto-Solomon

10 months ago

✔
☆ ☆ ☆
☆ ☆
I would give Trust1 a 5 star rating.
.👍🏾
✔
●Yes, I would recommend TRUST 1SER
VICES to friends & family
A N D
✔
if I had a company ⬇️
✔
● Yes, I would hire ur workers to work for me
✔
☆ ☆ ☆
☆ ☆
🤹🏼‍♀️🐈👫🏽🤸🏿‍♂️ 🤸🏿‍♂️🐶 W E were
impressed & satisfied with ur staff. Ur employee was knowledge
able
of the business, he was mindful of his individual responsibility he performed skillfully yet quickly. We could not be happier w/ how he cleaned up upon completion, explained everything he did &/ or was doing along the way, and pro-
vided a well articulated summary of everything that was done from start to finish.
Dealing with
TRUST
1 SER
VICES was truly a
5 STAR experience
☆ ☆ ☆
☆ ☆
👍🏾
thank
you
🤜🏾 🤛🏾

Kevin Kelliher

7 months ago

We had a great experience! Second time we used them and Eric and Joey were fantastic!

Lisa Hoang

3 years ago

Anthony is exceptional and meets beyond my expectation. He arrives and explain thoroughly on what needs to be done. He gets the job done very affordable and quick. Many people could not figure out the issue, he followed through to the end and made sure the work is done properly and professionally. I highly recommend him to anyone. Definitely will not disappoint.

brittany stevens

6 months ago

Larry and his partner were amazing! Quick, informative and efficient. Would absolutely recommend Larry and Trust 1!

Rick Tacelli

a year ago

High quality service personnel, very professional , courteous and knowledgeable. Am glad I signed up as a member, thanks guys!

Andrew Novotny

7 months ago

Eric and Joey were excellent. They came early and were friendly, professional and efficient. They did more than we asked. We would use them again in a heartbeat.

clair lespasio

11 months ago

Highly professional and very easy to work with!!

Michael Dowd

2 years ago

Anthony arrived on time, he was totally professional, he installed a Navien 240E combo boiler / water heater. He is extremely organized.and explained the issues with the older boiler, I would recommend Anthony without hesitation.

Sue Austin

a year ago

I needed a leaking AC replaced in a very small attic. Trust 1 did the job quickly and professionally. Three employees came to my home. All 3 were helpful and professional. Keith and Tyler worked tirelessly getting the install done. I highly recommend Trust 1.

M.K.J

a year ago

Annmarie Burke

3 weeks ago

Eric was at my home in minutes when my water heater went. He was pleasant and reassuring in my crisis. He even left his dinner he had just picked up to help me. Loved Eric and Trust 1. Amazing crew!

Jason St.Claire

a year ago

Phil Cartagena

a year ago

They came to my home and were very neat/tidy. They repaired the toilet and a pipe quickly and efficiently and we’re also friendly.

Larry even noticed that my water filtration system (near my water shutoff valve) wasn’t running through the filter and he pointed it out to me and corrected it.

I signed up for the annual plan bc it seemed worthwhile and I’ll use them
For all of my plumbing needs.

Gail Mac

3 months ago

Matt & Drew were excellent. Very professional, explained everything in great detail, went over everything they worked on. Love Trust 1 Services

Esther jean

9 months ago

This company is super efficient with the way they work and time. Problems I thought were big they fixed and reassured me that things would be ok and work smoothly. After the work was done they double checked everything, then explained everything to me about the new system and how it operates.

They gave me a sense of reassurance and peace that my new heat boiler and water heater would be ok. Especially with the cold of winter approaching.

Thank you! Trust 1

Manny Cordova

4 months ago

I recently had the pleasure of working with Trust 1 Services Plumbing Company in Boston for my home's water heater needs, and I couldn't be happier with the service they provided. From start to finish, the team was professional, knowledgeable, and efficient.

First, they came to assess my old tank water heater and gave me a clear and reasonable quote for the replacement. They were able to schedule the installation quickly and arrived promptly on the day of the appointment. The team was respectful of my home, and they worked quickly and diligently to remove the old tank and install the new Navien tankless water heater.

Throughout the installation process, the team was communicative and made sure I understood what was going on. They took the time to answer all my questions and explain the features and benefits of the new system.

After the installation, the team thoroughly cleaned up the work area and made sure everything was in good working order before leaving. They even followed up with me a few days later to ensure that I was satisfied with the new system and to answer any additional questions I might have.

Overall, I highly recommend Trust 1 Services Plumbing Company in Boston for any plumbing needs, especially water heater replacement and installation. Their professionalism, expertise, and commitment to customer satisfaction are truly unparalleled. Thanks again, Trust 1 Services Plumbing Company, for the fantastic service!

Alan Dean

5 months ago

I have steam heat. Not many companies I have talk to do not repair steam boilers. Originally I was in Home Depot in Natick MA. They were offering a $89.00 special to clean your heating system. When they came they couldn’t finish the job because of some plumbing issues. I did not get charged. So they recommended Trust 1. I called to set up an appointment. I did have heat at this time. It was just rusty valves that were seized and had to be replaced. I called them and made an appointment and they came within a week. I also signed up for there yearly service plan. They replaced everything they had to in a timely and professional way. Cleaned up the whole area and kept me informed of what they were doing. I would definitely recommend Trust 1. There name says it all.

Andy Wu

a year ago

sylvia govan

a year ago

Highly recommend Trust 1. Had all new plumbing and a water heater installed by them recently. They were very professional and super easy to work with from start to finish. We had a leak issue and very old pipes that needed to be outright replaced. We called Trust 1 and scheduled an appointment. Anthony came to our home, did a full inspection of the existing plumbing and discussed our options. We could have fixed the leak but we didn't want to worry about future leaks so we decided to install all new pipes. Anthony walked us through the process, talked about costs and pipe options. The process and costs were reasonable so we scheduled the project. Installation was smooth. They showed up on time. They arrived at 8:30 and finished at about 6ish. Our home doesn't have a basement so the pipes were installed inside the house through the drywalls. The pipes are exposed in a few places but we plan on putting covers on them and there was barely any patching/repainting left to do after everything was done. The electrician wasn't available to connect the water heater but Anthony was able to install a temporary plug to make sure we would have hot water. The electrician came the next business day to properly install the water heater to the electrical panel. Now everything looks nice, clean and works great. Couldn't be happier.

Cole Townsend

2 weeks ago

Beware of last minute money grab- good ol’ bait and switch.
Everything with Trust 1 was relatively smooth up till the evening before the planned install date.
Trust 1 came and provided me an overview of the work they could do for installing mini split ACs, the equipment they could install and an estimate. After receiving 3 estimates, I selected trust 1 given they were the middle estimate and could install the brand I was suggested to use by family member. For the final price, there was a small negotiation, which I was told was approved by management and received a formal signed contract/ scope of work (happened ahead of loans). I spent a month and a half working with Trust 1 to get loans flowing through mass saves, etc. After the loans were received , we booked an install. I was once again ensured of the work and cost given I was taking out loans.
The evening before the install, I receive a call from Trust 1’s owner, Anthony, informing me that they priced the job serval thousands lower than they should of and that I would need to cover that to have the team come out the next day - “We can’t make no money, otherwise we’d have no business”. I was told to just take out more on the loan or find another contractor. I was also told that this has happened with their sales folks on multiple occasions. When I asked who at management signed off on the price earlier, I was told “it wasn’t me”.
I understand that sometimes prices change, especially right now with everything going on, but this call almost seemed planned. To be fair, the owner took $500 off the new lump sum they were asking for, but it still was way too much to justify.
Approach with caution.

Update following Feedback from Trust 1:
- yes, service leading up to the day before install was good
- yes, I agreed that i appreciated that the owner reached out to tell me the news
- yes, there was no deposit, but loans were taking out for the price which was confirmed a week prior to install
- no, you did not say anything about equipment prices rising, you said you would break even and you need to make money.
- no, it was not 1500 increase. It was 2500 and I said I’d do 1500 but Anthony did not agree to that number then I explained that it wasn’t about the money, it was now about principle because of how unprofessional it is to change the price after someone takes out loans
- I do not consider me telling your employee that I’m going to report this incident to mass saves and write a review online if you do not honor the agreement , any type of outlandish or toxic threat. Sure, that might be pointy as it was intended to be since I was undeniably being taken for a ride but I was trying to give you the benefit of the doubt.
Please feel free to spin this however you would like.
Appreciate you taking all this time to write a response.

Lillian Rose

5 months ago

The prices were fair and honest. It was easy to book too

Joyce Gould

2 years ago

Anthony makes replacing faucets look so easy - I imagine I could do it - but I KNOW BETTER! I have called Mound Mechanical out twice to replace faucets (regular kitchen/sprayer and RO dispenser) and on both occasions he was on time, careful of my home, and did exactly what I asked of him. I was able to get an appointment very soon after I called - he came to Reading (01867) and I rec0mmend his work

Elizabeth Swallow

2 years ago

Danielle was super helpful, she called me to check in and pushed out appointment up in time. She was truly a rockstar!! Thank you so much

Jay Smith

10 months ago

Ontime and very professional. They detected a leak under my kitchen sink and repaired the pipe. I'll be using trust 1 again in the future.

Lydia Loftus

8 months ago

We called Trust 1 in a panic when our heating unit went out the day before thanksgiving, the temperatures were dropping and we had a four month old to keep warm. Even with the busy schedule they were able to fit us in right away! They are incredibly professional, helpful and efficient - diagnosed the problem right away and identified the solution. We will be using them again!

Dana Lee

2 years ago

This is the second time I asked for Anthony. He was professional and courteous. We had a pipe leak and he was able to fix it. He also placed a new spigot in another area. We had to get a contractor to figure out why the carpet remained wet after Anthony fixed the pipe. Unfortunately all the insulation and dry wall was wet and soaked.

Yan Yang

2 years ago

I called Trust 1 Services after hours and spoke with Rebecca. She contacted technicians and called me back right away. She helped me book a work order for the very next day. Danielle followed up with me the next day and had Lawrence the technician called me before he left. The job was done quickly. I recommend Trust 1 services for its professionalism and responsiveness. Thank you!

Joe richardson

a year ago

Danny Tam

a year ago

Trust 1 answers their phones, the tech was on time and correct in his diagnosis. Would use their services again and recommend to others.

Andre Romain

2 months ago

Anna Honko

11 months ago

Terrific experience, Keith was terrific and explained everything that we needed and why. Will certainly continue to use them.

Linda Lundblad

2 weeks ago

Excellent service - very professional and personable

Henry Cipriano

8 months ago

Fixed a broken heating element in my water heater. Eric and Joey worked quickly, efficiently, and professionally. They gave me options, and went above and beyond. I’d hire them again.

William Copley

5 months ago

Replaced boiler.

Nicole Burzdak

2 years ago

David Kozono

2 years ago

Mound Mechanical was quick to respond when reaching out for an estimate to replace our water heater. Anthony handled the whole process in a very efficient manner from start to finish & the installation of the new unit went smoothly. They were careful with their work in our condo and very professional throughout.

Zuleika Charlemam

7 months ago

Larry and Annmarie were amazing!!! Thanks for the fantastic service. The new boiler is working great!

ashley salzman

9 months ago

Keith was incredible! Showed up within the hour after hours on a Sunday, saved my apartment and my building. Was experiences a gas leak on a Sunday at 8pm holiday weekend and he showed up! Was extremely professional, clean, patient and explained everything that was wrong in terms that I was able to understand. I’ve recommended him to everyone in my building since we all use extreamly high end units. Keith is the only person in the Boston area that can service these units. I’m so greatful to have a wonderful responsive person that I can rely on day or night, or day of the week. 100/10 would recommend

D Drew (dddrew8)

a year ago

Tyler, the technician from trust 1 was pleasant, polite and well-mannered. His service was satisfactory. I will ask for him when I call trust 1 in the future when I need AC services.

David Mahoney

a year ago

Brian Back

2 months ago

Duche Romeus

2 years ago

Anthony really takes pride in his work. I had several projects that needed to be done in my two-family home. I was very thankful that he was able to conduct all the repairs and installments that need to be done. He was on time and made sure that he cleaned up after he was done. He explained everything to me that I had a question about. He installed brand new water heaters and boilers up to date, not the old school ones. His prices were fairly reasonable. I also referred him to a couple of my other friends that do real estate and they have been impressed with his work he has done for them. He provides an outstanding work, thank you again!

Emily Harbur

a year ago

Ryan Richardson

a year ago

5 Star Service without a doubt. I called the office around 11am on a Friday, a member of the family is dealing with an illness, so heat was very important for us to get. Danielle was incredibly nice and professional. She called me back and asked if after 4 o’clock would be OK which I honestly think is the after their service hours at least normal service hours and someone I was there that day. And walk to Kevin huge smile on his face he came down I was super friendly very professional diagnose the problem within 10 minutes. He even offered to help come on Saturday if he could find the new circuit board just so there would be heat. Unfortunately he could not find the part until Monday but that was when it was promised to us. He did it for the quoted price at the exact time he said he would and by 9 AM on Monday we had heat and extremely satisfied new customers. We are now service plan members as well. I had called 2 other companies and the earliest they could even get here was 3 days after Trust One fixed it! That’s service! I can’t recommend Danielle, Kevin, and Trust One enough.

Carolyn Grimes

a month ago

Very knowledgeable and very good troubleshooting and explaining HVAC issues.

Karan Shah

2 years ago

christopher j barry

3 months ago

Anne LaMontagne

10 months ago

Evaluation and estimate only

JP G

10 months ago

Great service, prompt, detailed, clean! All you want

Tracey scales

9 months ago

My condo association recommended Trust 1 Services because they were willing to go above and beyond in an emergency situation where no one else was available to do so, and I could not have been happier. VERY pleased with the quality of work and service given from beginning to end. I also had an emergency situation and they fit me in right away. In addition I had a huge checklist from a broken toilet needing all new innards to leaky/new faucet installations, to needing a complete heating system tune up. Mark R the technician was patient, addressed all of my concerns, and remained courteous, professional and clean throughout each task. He proved to be very knowledgeable and experienced. I will not only continue to use Trust 1 Services but gladly recommend.

Matthew Abrams

2 years ago

Anthony and his team are incredibly professional and where pleasure to deal with from the very first call. They exceeded my expectations on large multi zone boiler replacement. They delivered the project on time , on budget and the quality of their work and follow up was outstanding.

Tom Atkinson

5 months ago

Debra James

6 months ago

Trust 1 Services are prompt in response to your call, they're very knowledgeable of their work and thorough. I will trust them to take care of my heating and cooling systems. Thank you for all your help Trust 1☺️

Laura Vinci

10 months ago

Nick was great installing my new heat pump. He was on time with his partner each day and kept me in the loop throughout. They were meticulous about cleaning up after themselves and took booties on and off each time they entered/left the house. The craftsmanship of their work was also top notch. Very happy with the installation of my new heat pump.

Molly English

5 months ago

I called Trust 1 to fix my moms burst pipe. They came same day and fixed it. They are a great company! I would use them for everything! Thanks Trust 1 !

Kate Mills

a year ago

Michael Czitrom

a year ago

Service was excellent and when there was a small issue the day after installation, Larry stopped by on a Saturday and fixed the issue. He was also able to diagnose a separate plumbing issue that was only intermittent and difficult to diagnose. Highly recommend these guys.

Cecilia Berger

7 months ago

Larry was very knowledgeable and was so friendly and personable! Trust 1 has a fantastic employee in Larry.

Adrian Baldeon

2 days ago

Excellent experience with their Service Manager, Brad W. Had no issues with the scheduling or installation of HVAC & Heat Pump. The systems are working perfectly and Brad was extremely thorough and helped me to execute the financing through Mass Save HEAT loan and rebates. There was a slight hiccup when the initial sales rep left the company during the middle of the process, but Brad really stepped up and saw the project all the way through. I would highly recommend Trust 1 Services and specifically Brad W. Thank you so much!

Michael Arminio

8 months ago

I was very pleased with my recent experience with Trust 1. Matt and his team were able to quickly diagnose the problem with my furnace and gave me a couple of options ranging from a fix of the existing issue to a replacement. I chose the replacement along with some additional work on my boiler and could not be happier. As we did not have heat in the house, they were able to quickly fit me into their schedule and even provided a space heater to get through the night. Matt was up front about all costs and provided the pros and cons for each option. The whole crew (Nick, Dan, and Brandon) was extremely professional, and I would highly recommend working with this company. After install, they followed up that evening to make sure everything was in good order and that I was satisfied with the experience. I am very happy with the work done and am glad to have found a dependable HVAC company that I will use for years to come.

lyse gaine

2 months ago

Great company. Awesome crew to deal with. They are very young and very serious about what they are doing. Kyle, Nick, Joe and Anthony are awesome. They took time to listen and understand what I needed to be done and offered better alternatives which saved me money. They have financing available to the costumers you can get qualified in the spot. The whole replacement of my heating and cooling system and the installation of a tankless water heater was done in a day and a half. I barely notice they were working in the house the hole time. And when they were done they left leaving a clean place. Absolutely great experience, with great people very well mannered gentlemen. Will absolutely recommend them.
Keep up the great work 👍🏾👏🏾👏🏾.🙏🏾🤩.
Lyz and Tim.

Kurt MacLellan

a year ago

When my boiler developed a fatal leak, I was caught short. I reached out to multiple places. Anthony came out, assessed the situation, and worked with me to arrive at the best solution for me. His crew showed up and installed the new unit in a single day and left the area cleaner than they found it. When I had follow up questions, they were quickly responsive. I couldn't be happier with my decision to go with Trust1.

LEONORA OWUOR

a year ago

Lawrence F showed up earlier than expected and was very helpful. Best customer service. Also the answering service is awesome, definitely will call back on the future for more services 😀

Alex Veytsel

2 years ago

I had the luxury of shopping around at a variety of options for my water heater replacement / upgrade since it was just end of life and not broken. Compared to another 4-5 quotes, Mound came in way lower, did the job quickly and professionally, and the water heater works flawlessly a couple of weeks in. Also did a quick fix on my main heating system.

Canthony Pham

5 months ago

Sandy Bradley

8 months ago

They were very professional and clean and very helpful to tell me what was wrong and told me step by step how they were going to fix the problem and the cost was very reasonable thanks. I will always call them

Rob

a year ago

Cassidy Norton

2 years ago

Very prompt and thorough repair of my outdoor central AC unit. Had the part on hand for a quick replacement, just in time for another heatwave. Great communication from the office too.

Marc Guy

4 weeks ago

jc

6 months ago

Just a great discovery

Lyssa Phillips Realtor, RN, Seniors Real Estate

a year ago

Krystal

3 months ago

I had a leak from a vent pipe in my ceiling. Eric came over in the quoted time window, explained the issue, answered all my questions, and took care of the problem within a few hours. The process and service were easy and painless!

fritzna emmanuel

5 months ago

Anthony M. was knowledgeable and professional. He pays attention to your concerns and helps you find a way to resolve. Very respectful man.

Adam Kowalczyk

2 years ago

Mound mechanical recently upgraded my boiler to a high efficient model. The job was finished on time for a fair price. The final product looks and works fantastic. Any time I had a question after hours he made himself available to respond. The job was clean and completed on time. I would recommend Mound Mechanical to anyone needing a boiler replacement or plumbing service.

Debbie Crawford

a month ago

Rob & John were prompt, polite, respectful and a pleasure to deal with. Rob was knowledgeable and transparent about what he could do to make it work for me. Thanks!

Jim O'Donnell

a year ago

Keith showed up within a couple hours of me calling in and got right to work. Needed to order a part but he came back and got it all fixed. I’d hire them again any time.

Paul Paul

6 months ago

Great company with high integrity! They do things right and take care of their customers. Highly recommend to use them for any plumbing or HVAC issues that you might be experiencing.

Leonima limage

7 months ago

Matt was very courteous, very good and very patient.

Jildaysi Gomes

a year ago

Excellent services, professional and reliable! So happy they came over within 48 hrs and installed a brand new ac system all in one day! I was afraid i was going ro spend the heat wave week without AC! Thank you! Im definitely now contacting them for additional projects in my home!

Alisa Xu

a week ago

My shower has been money pit for me for last 5 years. Plumbers in the past would only put a bandage on my problem. Eric changed the entire shut seat for me . Hope it will stop being a problem for a long time . He was quick and professional . Did the whole job in half an hour . He even cleaned up after work . 5 start !! Definitely recommend them.

Alibek Samat

10 months ago

Great specialists and excellent service!

Sage Nye

3 months ago

Sheila

a year ago

Kevin was very polite and informative. Was here for heating system maintenance and offered advice about my heating system which I will follow up with in the future.

Michelle Vainshtein

3 weeks ago

I have worked with this company twice now on separate pluming issues. They probably are not the cheapest company, but they are easy to reach, reliable, know what they are doing, and get the job done. It's not easy to find plumbers who respond and show up, so it's worth it to me to pay a little more but know that they will get the job done well and quickly.

Jason Archibald

a year ago

I was in a bind and they showed up within just a few hours. Fixed my water heater and gave me multiple price points to replace it if I needed to. Can't recommend them highly enough. Very professional and courteous.

Thomas Comery

a month ago

I have come to rely on Trust1 Services for their exceptional professionalism and exceptional service. I highly recommend them!

Margaret Robertson

5 months ago

This is my second time this year using Trust1 for a big installation. This time was not as great as the first. When getting my estimate this time, I discussed with the gentleman that I was putting in a gym in the basement and wanted to be able to control the heating and cooling in the basement on its own. I even discussed with him already having a nest thermostat I wanted installed in the basement. I found out on the second day of the installation that it was not going to be getting its own zone down there and would cost another 7 thousand dollars to do what I had requested a quote for in the first place. Honestly would have gone an entire different direction than what I did had I known what I was discussing wasn’t actually quoted.

In addition, when scheduling, I was told it would take “one day for the boiler guys, one day for the duct guys”. I was not told the boiler was going to be turned off over night and that it would go into the second day. It was literally the coldest day of the year (record breaking) and I would NEVER ever have scheduled it for that. The poor gentleman who was installing it saw the horrified look on my face halfway through the day and realized no one had told me this. Kindly, he stayed until 2am to try to finish (he was lovely, to be clear). I had to have the company back 2x after installation was completed because the system kept tripping. The second guy who came through finally fixed it, saying it wasn’t installed/programmed properly. He also said he saw some duct work he didn’t like and would have the office contact me to come repair it, which I haven’t had happen yet (no one has contacted me).

Overall, way less than a happy experience and communication for a $23k job I would have done differently if I had been properly quoted for what I was wanting.

Jessica Pearce

2 months ago

Matt was helpful and efficient. He and his coworker were able to identify the problem, fix it quickly and let us know what to look out for in the future. I would highly recommend their services.

victor valentin

a year ago

Installation new a/c compressor, coil and water gallon

Kathleen Rivera

4 months ago

Clogged toilet

Alicia Rubio

2 months ago

Eric and Rocky were great! They quickly came out late on a weekend to replace a leaking water heater.

Elizabeth Pizzi-Evans

10 months ago

Keith and his partner did a fantastic job at my home today replacing a water spiket in the front of my home. They were on time, in there uniforms and very personable. The price is steep but the work is top notch! Great job!

Sean Tyler

10 months ago

Dude, Larry was awesome! Great guy! Im generally happy but your prices are WILD homie, $700 for 2 hours worth of work.

He definitely EXCEEDED my expectations.

The pricing issue is 100% on the business. Like my-dude, adjust to market ?

Larry was solid and smart. He was so fast. I cant recommend the business to friends on price but service is definitely far exceeding expectations.... Hopefully this helps!

Douglas Williams

2 years ago

Chao Huang

a year ago

My water heater broke down and Trust 1 was the only service that was immediately available on the day I started reaching out to contractors to come fix the heater. When it became apparent that my heater was beyond repair, the repair guys did an amazing job, worked extremely hard, and finished all in one day. The new system works wonders and I'm really grateful.

Melanie Miranda

3 weeks ago

Knowledgeable, patient, professional.
Took time to explain the cause and effect to the problem and provided alternative options for future occurrences. Highly recommend Matt and his partner

George Scott

5 months ago

The team did a great job on multiple jobs, including replacing my tankless combi with a hi-efficient heater and full home mini-splits.

Thomas Lockton

a year ago

Larry was extremely professional and nice. He put in a new outlet pipe for my washer and fixed some bad plumbing right next to it. It was a bit more than I wanted to pay but it was done well and done quick.

Tyler Parrell

2 years ago

Ryann M

4 months ago

Eric and Tyler were friendly and very professional when they came by to do a repair. I was really happy with the service and the down-to-earth explanation of various home improvement projects my house needs. I'd highly recommend them and Trust 1 and already scheduled my next visit!

j Drew

11 months ago

This is not a review on the technician. The technician Tyler was fine. But the company is strangely unresponsive to my request for the invoice. I called many times and sent many messages asking for the invoice which I must have and should get it. They completely ignored me. It is hard to understand it. What service company does not give the customer the invoice? I don't know how much it cost me to have that repair.

Adam McCarthy

9 months ago

Michael Rusinov

10 months ago

Thanks to Matt P for the great job!

Anthony Paolini

3 years ago

Great to work with, very knowledgeable and got the job done! Highly recommend and absolutely will use them again THANKS!!!!

Katherine McKenzie

7 months ago

Nick from Trust was wonderful-completely professional, knowledgeable, and responsive. We will never use another company again: Trust is the best. Thank you!!

Charles Hudson-Mendes

11 months ago

Well I’ll tell you it all started with the initial visit, Anthony arrived on time friendly ( I’m no plumber but Anthony did take the time to sit down with my with and I and explained what happened to our old heating system and what would be the next step. Btw I had 2 other plumbers who came by and we’re here for a combined 20-30 minutes combined and 1 plumber gave a quote of $8k and the other $20k.
Ultimately we chose Trust 1, for the simple fact you know what they say about first impressions and Anthony was able to give us the peace of mind we were looking for and not a $20k system.
We scheduled to have the work done Anthony and Dan did the job no problems or set backs , and the workmanship was on point looks great 👍🏾 . Just ask for Anthony you’ll see for yourself
Thank you 🙏🏾

Julia Swanwick

7 months ago

I bought an Aprilaire humidifier on Amazon, because my house is do dry, and thought I may be able to install it myself...nope! Trust 1 agreed to install equipment I bought, without hesitation, and schedule install very quickly. From first call to last, everyone was perfectly professional, friendly, patient and helpful. I would use them a hundred more times.

Ellen

3 months ago

Firstly, the workers who came were efficient, professional and competent. I appreciated the photo of the worker ahead of arrival so I would know who to expect. The work done was well done.

However, I would not recommend the company if you are on a budget. The repair person was able to quickly access the repair and then suggested a best option at a very high price (the value of it wasn't clear) and then lower options (along with a pitch on 'service membership'). The $850 bill for 1.5 hours of time spent was exhorbitant. The $575 charge for hook up of a new washing machine was a service that would have been included with delivery by the company we bought it from, if the feed valves had not needed fixing. An option for the valve replacement alone was not offered but was as an add-on option to the hookup. I might have pushed back and questioned that as a solo option, but being in a tight spot and under pressure, and given lots of info, I wasn’t able to think of it. Not a good experience.

UPDATE
I had an excellent response call with the Service Manager and I feel it's been made it right; it has been resolved to my satisfaction.

pauline benvissuto

6 months ago

Keith was amazing. My fireplace has been broken for over one year and Keith put in all new parts and it works perfectly. He was patient, and efficient, a great guy. Thank you Keith from the bottom of my heart. I'm nice and warm now. I highly recommend Trust One.

Martin Perez

a year ago

Best plumbers in Quincy Massachusetts! Will use again

Jenny

a year ago

Be Aware! They are persuading you replacing your whole system rather than trying to fix the real problem. Customer seems not bad until you have your own thoughts. Typically you have to wait for 3 days and even a whole weeks when ordering parts. Some mechanicals are not knowledgeable and may leave before problems are completely solved. What’s worse, you still pay what they tell you and it’s overpriced. Not recommend at all. You can find other high reviewed local honest workers on Yelp.

Joyanna Creech

a year ago

Great service! They were on-time, found the issue and fixed it quickly. Very knowledgeable, friendly, and professional!

Julie Erickson

a year ago

Amazing experience!! It was like these two men rode in on glorious horses with golden capes to assist me with our air conditioner at my Pilates studio on a day that was heading quickly into three days of high 90° temperatures! Gratefully, we just needed a little refrigerant and within an hour and a half we were good to go. Superb service- impeccable care for my studio from the shoe coverings to the care taken with finding our units (we are in the South End in Boston- our indoor unit is in the ceiling right next to the furnace lol- our hot water heater is in the ceiling too haha- solutions for tight spaces, but most folks aren’t so quick to figure things out! today’s technicians were phenomenal!). Highly, highly recommended-easy to schedule, quick and a fix diagnosed very soon upon arrival! So grateful for the friendly, convenient, fast service right in Boston! Thank you for fixing our AC!

Melissa Rodriguez

7 months ago

Barbara Dawson

a year ago

Dealing with everyone at Trust 1 Services was an excellent experience! I woke up to find my water heater was spraying a great deal of water everywhere. Larry arrived quickly and turned the disaster into a good experience! He carefully explained all my options. He was very polite, honest and his work was fast, good and clean.
The pricing was good.
I highly recommend Trust 1 Services and will use them again for any plumbing needs. I won’t use anyone else.

Jack Barclay

a month ago

Nick is always very professional. He quickly analyzes the situation and provides a menu of solutions to choose from.

Mary Ahern

3 weeks ago

Nick Julian and Tom were the techs who came to the condo in Dorchester. Nick was extremely knowledgeable about the set up in the building and what it would take to restore the AC. He kept us informed throughout the time he was here and what he was doing to get things up and working. Tom was the assist. They were extremely thorough in their work and did a great job diagnosing what was required. Can’t say enough about their services.

A Alawad

3 months ago

Trust 1 is excellent! Highly recommend.

Google User

2 years ago

Amazing professionalism and customer service . Thank you Anthony!

Marvin Dormainville

a year ago

Catherine Ross

4 months ago

Laxman Kattel

3 months ago

Perfectly done on-time!Very professional and experience 👌

Qi Zhang

a year ago

Rob Chandler

6 months ago

I keep getting emails from them asking for a review, even though they had me sign a document stating I wouldn't. So ok. They took advantage of a situation, and were deceitful about how much work a job would be. I was stuck with a cracked copper pipe another plumber bailed on, so needed to get it done ASAP. They did show right up, and gave me an upfront price of $1,900 because we don't quote by the hour. Told me it was a LOT of work, and could be an 8-10 hour job. 2 hours later, get a call that it was all done. Same $1,900, all labor, no parts. They were super nice to knock $200 off if I signed off stating I won't leave a review. Well, they turned around and kept asking for one. Already know their defense: we're not the cheapest and we showed up. Companies like this give tradesmen a bad name. I own multiple properties, and will never call them again.

Vicky Bartlett

8 months ago

Mark and Eric were great! They were both very professional and thorough, and explained what was going on to me. I was very satisfied with their work.

Susan F

9 months ago

We had issues with our old toilet. I called Trust 1 Services. Our plumber Larry was quick, professional, and did a great job.

Jason Cardinal

3 years ago

Elizabeth Barker

6 months ago

This company has always been professional and most helpful. Will always use them.

Candice Kalil

3 weeks ago

Rick Cioffi

2 years ago

Anthony and his guys installed a tankless wanted heater for me. They got the job done in a timely manner. They were clean and very professional. Would definitely hire again!

Elaine Stevens

a month ago

Pleasant, careful, efficient, professional.

Susan Ngai

10 months ago

The plumbers replaced my toilet really well.

Mia

5 months ago

Called on Wednesday for backup sink, made appointment for Friday around 8-1. On Thursday, I missed a call to confirm appt so I called them back to confirm; they then tell me I’ve been pushed back to the late afternoon. They advise, Plumber may be earlier I tell them I can’t do anything after 4, they say ok, don’t worry. I call on Friday afternoon for update, they then tell me I need to cancel due to a flood issue. I understand issues arises but I don’t understand why no one called or text me. That is unacceptable and unprofessional.

Sheila Gallagher

2 years ago

KK LL

a year ago

Some worker happens to be around my area, so I got the same day job schedule. Kevin is really helpful in diagnosing the problem of my furnace and successfully replaces the transformer. Then my furnace comes to life again! I can’t imagine if there is any other reason why I don’t choose trust one service again next time!

Tony Viveiros

5 months ago

I would like to give Trust 1 Services and their very qualified Technician (Anthony) and (Eric C.) All 5 STARS! Anthony and Eric were very Professional and the Service they provided was second to none. Anthony Master Tech impressed me very much with his knowledge and diagnostic abilities. Our tankless combo boiler finally is running great. Thank you!

Amit Vas

3 months ago

Matt has worked on our mini splits and has provided us with great service. He is professional, knowledgeable and does a thorough job every time

Shaun Bloom

9 months ago

Good experience also good customers service I would recommend Matt p trust 1

Mulu Gedlu

a month ago

Great advise what I have to do before I install Mimi split AC. Definitely, I will see if my condo allows me to install it and keep the condenser in the back yard.

Nick Schmiemann

2 weeks ago

I had a shower leak issue that required several weeks' worth of work and multiple visits from Trust 1. Eric and the Trust1 team were great each time - always on time, professional, and got the job done right.

Susan Evans

2 months ago

Eric C was the best. He was polite, experienced, knowledgable,
and solved the problem clearing the main drain pipe.
The customer service team Anne Marie and Denise were very responsive.
The prices were high. Not the above teams responsibility.

Mike Boligan

3 months ago

Replaced furnace. Clean, neat, timely and informative crew. Price was great too.

Jeanne Thomas

3 weeks ago

Thomas Canavan

8 months ago

John Whooley

a year ago

Keith and Tyler wear great thanks for sending such angels 😇

Paul Jackson

a year ago

Great service - professional, knowledgeable, timely and respectful.

Alfredo Urzua

3 months ago

Arkady Pittel

5 months ago

my experience was excellent; Trust1 showed up the next day we had a problem with our heater and fixed it very quickly. The next year we thought there's a problem, their technicians came in the next day again and it turned out an error that they cleared in the system. We recommended Trust1 to our neighbors upstairs, 3rd floor, and again Trust1 came in immediately and fixed the problem with their heating system. I would recommend Trust1 to anyone! Keep doing this great work, guys!

Hector Balcarcel

a year ago

Jannick Tash

4 months ago

Keith was professional and friendly. Diagnosed and fixed the problem immediately. Would definitely hire again.

Kelsey Nota

2 years ago

eli levine

a year ago

Rachel Danilowicz

5 months ago

Trust one is very polite and professional while getting the worked on that they need to do if it weren’t for Trust one my shower would be still leaking and I wouldn’t even have a clue that my water boiler needed to be replaced. They’ve been nothing but helpful and patient with me And I’m so glad that I found them. You should use them for your plumbing needs as well. They will work with you with financing and they get the job done. They’re quick and efficient I’m saying is thank God for Google because they were number one and it was for a reason because they’re dedicated to the work that they do no matter what technician comes by They have nothing but respect for the job and the feeling of having things work after they’re gone is like magic I wouldn’t trust another company with any of my plumbing needs. Thank you so much Trust one for being there when I needed you most.!!!

Christopher Ramos

2 years ago

Danaysha Jones

3 months ago

I love the job they did today took my worries away great job Anthony and Brad 😊😊

Maureen Colls

a year ago

I found Larry to be professional ,courteous , knowledgeable and very responsive to my questions . I would recommend to others.

Boston Gigsta

11 months ago

Keith is a consummate professional and he does a good job meeting that needs of our building. He is a hard worker and is knowledgeable.

Diana Laing

4 months ago

Joey and Kimber came out right after I called. They were extremely knowledgeable and professional. Got the work done quickly. Very satisfied with them. Will use Trust 1 Services again for sure. Great work.

Scarlett Pillemer

2 weeks ago

Govind Saxena

4 months ago

布丁诺诺

2 years ago

John Jalbert

8 months ago

Diagnosed our heating system, found the problem quickly, went out and got the correct part to fix it, installed it, and now we have heat. Professional, polite, and very helpful. Did a great job.

Langelo

7 months ago

Oil heating system leaked and was beyond frustrated having to deal with such unexpected issue! Tony the sales was personable, and approachable. The quote he offered was $4000 more than another company which I showed him. But what he promised was that I would NOT get any headache and he would help with filing the rebate with Mass Save to change from oil to gas. He delivered on that promise! I had zero headache and after 3 months just received my rebate. The installation team, Anthony and his assistant Joey were professional and on time. I didn't have to waste time babysitting them and went to the gym while they did the work. Danielle who did the schedule for the installation was great as well. I am pleased with the company, the people I interacted with. They were friendly and professional. I would highly recommend using Trust 1 Services. Thank you!

Tommy

5 months ago

Nicholas Rand

10 months ago

My water tank went and they were the only company who could replace the next day. The technician was prompt, professional and completed the work without issue.

Caitlin Fowler

3 weeks ago

Eric was excellent!! He was super helpful and efficient!

George Rantzaklis

a year ago

Larry did a great job very professional would highly recommend

Bob Rybka

2 years ago

Christian Putnam (US)

3 days ago

Trust1 was professional, responsive and quickly achieved their mission. They were able to get everything flowing again!

Nimah Mazaheri

a month ago

bob vincent

2 months ago

Julien Jarreau

2 years ago

They were able to fix a gas pipe so the range fit better into the cabinets

Cela L

5 months ago

Brandon Moss

a year ago

Our HVAC had an issue and Trust1 was prompt, responsive, and fixed the issue, helping you ensure we had a minimal inconvenience of no heat. Keith was knowledgeable, friendly, and helped us to understand what was the issue and what needed to be done.

William McGrath

8 months ago

Anthony & his team came out to Taunton in a pinch. They were quick, professional and informative. Absolutely recommend.

Abby Kelliher

9 months ago

Anthony and Dave were professional, polite, and did some very neat work. Happy to have either of them back in the future!

Christopher DiCenso

a day ago

They give contractors a great name! Responded within minutes of an e-mail and showed up next day. They were also very professional.

Kudzai Chikwamba

8 months ago

Patricia Byrne

6 months ago

Came out on a Sunday and fixed my furnace issue.

Kelly Casey

2 years ago

Andrew Tegan

7 months ago

Great review of a potential problem that Keith diagnosed and corrected. Would most definitely hire Keith and Trust1 again !

Geneese Webster

11 months ago

I noticed a leak in my water heater yesterday. I quickly found info for trust one on google. When I contacted them they assisted me with an appointment for today. They were professional and once they returned with a new water heater (my previous water heater is done), the installation was pretty quick!

Curing Heart Disease

6 months ago

Brian Garity

a year ago

Had a great experience today with Trust1 Services. Nikolai showed up on time, very friendly and professional and fixed our primary problem (broker pipe) and then was willing to look at another separate plumbing issue, give is a reasonable estimate and tackle that as well with a better solution than I had originally proposed.. Polite, they worked hard all day and cleaned up when they left. We will absolutely use Nikolai and Trust 1 again.

Jim Conviser

2 years ago

I spoke with Anthony on Friday afternoon and he came over and repaired the valve for my irrigation system on Saturday morning. I was thrilled that he could do it so quickly. His work was excellent and reasonably priced. I would highly recommend him!

Joe McGrath

a month ago

When I made an inquiry on the website I was contacted immediately to schedule the appointment for the very next day. Eric and John Mac were excellent. They got everything I needed done quickly and with a very fair price.

Brian & Ferd

a year ago

S Yu

2 years ago

Alvin Kwan

2 years ago

Love Anthony's services so much!! Come 15 minutes early before appointment time, professional services and fixed the problem in short time, definitely will use their services when needed.

Jason Hoffman

a year ago

I had an excellent experience with Trust 1 Services, in particular Keith H. Keith replaced my hot water heater and Trust 1 was able to fit me into their busy schedule on very short notice. Keith was professional, on time, communicative. Trust 1 turned what could have been a terrible situation into one free of worry! Thank you Trust 1 and Keith!

Stephen Loi

a year ago

I am super impressed with the technician Anthony Mound! He was the senior technician who was sent out to diagnose and repair my Navien NHB-150 boiler issue. Over 2 days, 2 previous technicians came over and after several hours working on the problem wasn't able to fully resolve it. Anthony was able to identify the root problem in less than 25 mins of trouble shooting. Not only is he very knowledgeable but also an exceptional problem solver. He is highly articulate with great customer service skills. He explained things very clearly to me in layman's term and patiently answered all my questions. I almost lost hope in Trust 1 Services until Anthony came along and restored my confidence with the excellent quality and results of the job.

I can't recommend Anthony Mound enough! He will be my ONLY go-to guy for All my future service needs.

Paul Bi

3 weeks ago

The whole process was great. From the initial interaction with Kyle to Eric and his team on the installation. Because I have an oil heating system and wanted to convert to electric for my water tank, Trust 1 was able to provide all services under one shop which made it super convenient. Other shops I called were only able to perform one piece of the conversion and not the whole thing because it required different licenses and trade skills. Easy going process, straight forward, scheduled worked with a few days, very professional crew and installtion done within a few hours. Highly recommend.

Eric Ofosu

a year ago

Great service

mark richardson

9 months ago

Matt was very personable and professional when he was conducting his work on my heating system.

Doug Schade

2 months ago

Matt Patchell was at my house today working on my air conditioner. He was informative step by step on what he was doing, problems that arose and trustworthy with his advice. Great experience and would definitely use him/Trust 1 Services again (I'm now a member!)

kevin macmurray

10 months ago

Very professional. Top notch service. On time every time. I got exactly what I paid for and I am happy with results.

Rose Simpson

6 months ago

I had 3 furnaces that needed cleaning and one that needed to be repaired. You guys did an Amazing job. I'm so greatful that I found you guys. Yours team was very efficient, proffesional and friendly. Thank you. I have already recommended you to my friends 🙂

D

6 months ago

Thank you Nick J! Nick and his team just finished installing a brand new gas boiler to our home and we couldn’t be happier. Nick is a true professional is every respect-knowledgeable in all aspects of the job (HVAC, electrical, plumbing), polite, communicative (both explaining/listening) and trustworthy. Honestly, if I knew someone just entering the field, I would recommend that they shadow Nick for his level of professionalism. I would not hesitate to leave Nick and his partner Brandon working in our home if we were not there.

Additional to note is that Nick also helped us to make our very small boiler room more space efficient and it is so much more well thought out than before. He also very importantly discovered that we had water leaking into our boiler room from our upstairs shower as well as the outside vent. Having caught this right in the beginning allowed us to be proactive in fixing that problem alongside installing the new boiler system. In fact, he did this at no extra cost. As it was not pouring outdoors nor was the shower running at all during any part of the inspection and installation of the new heating system, I really feel many could have missed this. Now we know that our new boiler will be in a dry room as it should be!

Nick and the team worked very hard to help to get our family up and running again. We were so thankful, we bought them pizza.

One other note is we were able to do immediate financing and are thankful to the owner, Anthony, for his help getting that turned around within minutes. Denise in the front desk was very helpful in setting us up immediately. We will of course reach out to Trust 1 for all our heating and plumbing needs.

Norman Holsinger

a year ago

Larry was terrific. He showed up on time, diagnosed the problem, and fixed the problem. Now we have heat in the house again. Thank you.

Michelle Suplee

a month ago

Eric and team were fantastic. Timely, friendly, professional, experienced. Would highly recommend!

Christopher Bryant

a year ago

We had a mini split unit that was making a strange noise, we gave trust one a call. They came out right away and found a fault from the factory. These guys came out and where behond professional, neat and clean. They where able to fix the unit promptly, we will be using trust one again. Thank you!

tamia jordan

a year ago

Truly grateful for this crew. My 22 year old HVAC went out right as it was getting really cold. I did have a few folks evaluate the old unit. I did speak to multiple companies and I did get multiple quotes for a new one - which was the recommendation across the board. I had a lot of questions. I’m that person with all the questions. And the Trust1 crew helped me every step of the way. I tend to make big financial decisions not just on monetary value, but also on vibe/energy. Everyone I connected with, from the first person who came out to evaluate the old system, to the administrative associate who
I spoke with about 100 times (because I’m that person), to the crew that came out for the install, was kind and helpful and professional. Great value. Great service. They just really made what could have been an incredibly stressful experience ok.

Anna Ziskend Daniel

7 months ago

Keith was amazing! He arrived on time, was so professional and friendly, and solved our heating issues. Our heating system was struggling (we were cold and paying a fortune), and he immediately knew the issues, checked and cleaned the whole system, and got our heat working well again. He also noticed our water heater was leaking and got it replaced immediately, avoiding a massive flood and total catastrophe. Definitely plan to have Keith come back in the spring to check our ACs (ductless mini split), and for any plumbing needs on the future. All around A+!!

Mark Plaisted

3 weeks ago

Eric was positive professional and curdus ,get five stars and a smiley face 😊

Elisaveta Statelova

a year ago

Larry did a great job! He was punctual, knowledgeable, and courteous.

Judy Schweitzer

a year ago

They were all pleasant to deal with, professional, and willing to explain anything.

sharon prosper

4 months ago

Matt did a great job true gentleman, professional

Janice picbur

2 years ago

Jamie was awesome. I would highly recommend this company. The prices are great service was awesome and the office was friendly and helpful.

Ann Sullivan

5 months ago

The sales person I dealt Was John V. He was very knowledgeable and worked with me regards to financial agreement. After numerous estimates Trust1 offered me a good product at a price I could Afford. The installers we friendly and efficient. Thanks to all who helped make this experience easy with no issues.

Thank You
Annette C

Tara Slattery

3 months ago

Garbage Disposal replaced. Charged over $1,140 AFTER the device was installed. When asked upfront what the cost of the device would be, I was told the repairman did not know as it was in his truck. I explained that the device had been replaced 4 years ago and asked the average lifespan of it. I was told 3 years. When I looked it up online, it's 7-8. Company will not send an itemized receipt to show how they got to the $1,140+ price. When I called to speak with the owner, he said it is because it costs money to run a business. This company clearly has no interest in being upfront, honest or provide justification for their egregious pricing. DO NOT USE THEM.

Marie Danielle Jean Baptiste

5 months ago

Nate Twedt

10 months ago

Max Siegler

2 months ago

In this world of it is impossible to find Anyone who could do anything Right it was a wonderful experience to find Trust 1 Service plumbing. Very friendly service, both Eric and John Mack showed up with a clean new van, and clean uniforms & booties to protect our floors. Lots of smiles, and quick service made the repair to our instant hot water heater perfect. Replaced the filter, and left the unit looking like new! So Wahooooooo Trust 1 and thanks again Eric and John Mack.

Ken Baughman

a year ago

These guys were great! Called at 2pm, on site by 3pm, installed same day. Thanks!

Laxman PDK

a year ago

Nicole Bennett

a year ago

My experience with Matt P was exceptional. He was transparent and extremely knowledgeable about the intricacies of my AC unit. As a result of his expertise he was able to provide an option that would keep my Sons cool in the summer and warm in the winter. Matt P represented Trust 1 in the highest regard.
Thank you.

Robb Marchione

11 hours ago

Extremely professional, thoughtful, and easy to talk to. Reasonably and fairly priced estimate that I plan to use.

Valerie Viale

5 months ago

George Stathopoulos

a year ago

Trust 1 has been a valuable resource for our commerical property. They have been very responsive, and they always communicate with you from scheduling to explains your options. Great customer service, and great peace of mind knowing someone reliable will show up and get the job done right

Julia Kingsley

9 months ago

Dov Dori

11 months ago

Work done professionally and Larry was nice and helpful.

Augusto Martinez

6 months ago

Very professional and knowledgeable technicians.
I needed an emergency removal and installation for a new HVAC unit.
Trust one was able to help me immediately, I couldn’t be happier with their service, I highly recommend.

meera khera

a month ago

SAU CAI

7 hours ago

Robert is great tech

Paul

a year ago

tracy powell

3 months ago

Vivian Girard

2 years ago

We hired Trust 1 to do some under slab plumbing on a new construction project in Dorchester. These guys take pride in their work and it shows. Communication was great (not always the norm with plumbers), the work efficient and precise, nice people to work with, no fuss; we will definitely work with them again.

The community garden next door to our project had some leaky pipes due to frost last Winter and they fixed it pro-bono which was really nice of them!

Edward O'Keefe

7 months ago

They showed up jumped right in and trouble shooted the problem. They gave me options on preemptive matanence and of complete replacement down the road.

Casey Keyes

2 years ago

Very professional. They serviced my gas furnace and checked out my hot water heater. The previous plumber I had called out didn't even understand the venting situation with my hot water heater and they left and came back just to re-light the pilot light... Mound, on the other had, was immediately able to identify the setup and diagnose what had happened. I'll be using them for regular service going forward.

Greg DiMarco

2 years ago

Anthony was a true gentleman and a real professional. He came out on a Sunday with late notice and saved me . He’s really great and worth every penny.

Ginny Toland

2 weeks ago

We had our air conditioning system maintenance service today by Trust 1. Matt arrived with a second serviceman. They were very pleasant and got right to work. They completed the service and went over their findings. Coolant was needed which we agreed to. He also discussed possible service issue which we will consider in the future. He wasn’t pushy. Matt seemed knowledgeable and was very professional.

Ted Lincoln

11 months ago

Matt did a great job identifying and explaining what the problem with my HVAC unit was. Most importantly though he worked incredibly hard to get it fixed, and get it fixed quickly. I highly recommend him and this company for any HVAC related issues you may have.

Evelyn Arana

3 months ago

We had an emergency with our main drain. After our call, we were able to have someone at our house within a couple of hours who took care of the issue, made sure everything was in working order and helped clean the majority of the water in our basement. Highly recommend it! Thank you!

Meghan Allen

a year ago

Keith & Joey were both great. They communicated…showed me the issues, explained how and why they occurred and gave me options to fix. I’d definitely recommend and use again.

Renato Mancuso

10 months ago

Nick did a wonderful job! He was knowledgeable, careful, and communicative. Not only he took care of my heating furnace that needed quite a bit of attention, but also informed me about things to be careful about to keep the furnace running long term. He also installed an extra vent on my condensation pump line and installed bird screen on my furnace exhaust and air intake.

R C

9 months ago

Professional and responsive, very knowledgeable and took a few mins to explain some options ans ideas to me, no pressure. Appreciate that.

bill miller

a month ago

the service was excellent, jose was great

Anne Breslin

7 months ago

Trust1 is so amazing from scheduling to diagnosing to actually repairing your issues. Matt was so knowledgeable & just overall SO phenomenal!

Ana Brown-Barnes

2 years ago

A Ames

a year ago

Michael Roppolo

2 months ago

Jeanne is always pleasant and professional when handling customer calls. She is the face of Trust1 to the customer and kept me informed during our recent service call.

Dora Singer

5 months ago

With the initial inspection John was excellent! He was professional, knowledgeable and super respectful of our home...definitely a pleasure
With that being said we could not use them because they were over priced.

Charles Gillis

2 months ago

Eric was very professional he came in diagnosed the problem very quickly and repaired the heating system. I am very happy

Mary Pitts

6 months ago

They were very professional, nice, and informative.

Anne Wisowaty

2 years ago

ryan yi

4 months ago

Where to start. I called Trust1 to install 3 water heaters. They had really great google reviews but their yelp ratings were awful. I've begun to be more suspicious of google reviews to be honest. Nonetheless I wanted to support a local business. They were very responsive and came that morning. When I made the call I was CLEARLY told the $99 fee for the estimate would be waived since I live in Quincy and their business was close by. They arrived and were professional. They saw what was needed and quoted me $$$FIVE THOUSAND DOLLARS. I already had the tanks so their price was INSANE. I told them no as I had offers as high as $2500. The employee then said I had to pay the $99. I told them that the receptionist said I did not. He said we record the calls and I said please call in and find out. It was obviously a bit awkward. The employee called his supervisor and they came back to me and said they would do the job at $2500. My wife and I were shocked. I can't fault them for trying to make money but they must have people who don't know any better and be willing to pay $5000 WITHOUT the tanks. I felt a bit of pressure and wanted this job to get done and moved forward. They did a GREAT job. I can't fault them but I know other reputable companies prices would have been cheaper. I had Johnson brother offer $1900. I still feel a bit raw that I paid way more than I wanted to. Even at the end, I asked how long will this job be under warranty and THEN he told me it wouldn't because I bought the tanks myself. That's great to tell me at the end. Did they do a good job? YES. Would I recommend them? NO. Please get multiple bids and don't get pressured like I did. I know they're trying to survive in this market but it would have been better not to put me in multiple awkward and uncomfortable situations.

Stephen Slonina

6 months ago

Matt from Trust1 was punctual and thorough. I recommend Trust1 Services to everyone.

Mark Colombo

2 years ago

laurel coffin

2 years ago

Kathryn Dorman

a month ago

Tony was fabulous
Will call again because of his great service

Jeffrey White

2 years ago

Daniel Motsinger

a year ago

Artist Dave

3 months ago

The staff Kyle was extremely helpful and knowledgeable. He patently answered all my questions. I really appreciate it. Thanks

Chris Plankey

4 months ago

Joey was great and professional and explained things clearly. It was great to have someone you can trust. Previously he had come with someone else and fixed the boiler and also did a great job.

Esther Williams

a year ago

Trust 1 was recommended to me by Navien. They arrived within the quoted time-frame and presented themselves as being courteous—not starchy yet business-like.

Keli .Song

a year ago

Keith H and Taylor did a wonderful job on fixing my AC.

Ronica Kunda

2 years ago

Julie

a month ago

Trust 1 is outstanding. The team who came to resolve our AC issues was knowledgeable, professional, and thorough and diagnosed the source of our problem. They addressed all my questions and walked me through future preventative measures to keep my system functioning. I'd highly recommend working with them!

Nhon Tran

a year ago

E Ariel

8 months ago

Trust 1 replaced a leaking corroded AC unit in my small crawlspace this year. The original install was done in two days and we were cool all summer. They are very careful of the homeowners property. Unfortunately I had a few complications. Trust 1 has responded to my issues with CUSTOMER SERVICE!! So often a company falls short on service after the initial purchase. Trust1 sent service to trouble shoot my issues until the problem was solved. My particular problem was not easy to find and they kept at it until they found a solution. Any company that stands behind their work with service is a good company to work with. I was a distressed homeowner and they came to the rescue. Christine in the office is a pleasure to work with as well. I have one more job to set up with them at the moment and I know I can count on them.

Jeremy Nesoff

a year ago

Anthony from Trust 1 is the best! He has been professional, on time, clean, responsive and done the highest quality work. Those are all qualities that we have struggled to find with other companies. We feel lucky to have found Trust 1 and cannot recommend them enough.

Jeff Nace

8 months ago

Keith was awesome! He came in for emergency water heater replacement on Sunday morning. The work was completed thoroughly & the site left very clean
Thank you! - Jeff Nace, Neptune Oyster

Mike Hill

2 years ago

Nick Andrews

2 years ago

Joshua Sudec

10 months ago

Ken Kulmatycki

2 months ago

Drew B.

6 months ago

The technician were very professional and helpful. I will recommend your company to my friends and family. Thank you for an outstanding experience.

Shailendra Patel

a year ago

Jerry Morreale

a year ago

Technician stayed well beyond his shift until problem was resolved and A/C was working.

Adam Boynton

4 months ago

Trust 1 is always great. Matt handled it quickly and professionally.

Rachael Furbish

a year ago

Lawrence was the best very professional!

Nicole Gelinas

2 years ago

Boniol Guerrier

3 months ago

Hi, everyone knows It’s kinda hard to trust a company out there that is willing to help when you have an electrical or a plumbing issue , why? because they all about money, what happens i had a problem with my boiler, I searched online to see if I can find a company that can help me out with my broken boiler and i found trust 1 and I said to myself let me try them, I clicked on them…Trust me, the staff is very very nice, after they sent me Jose, he installed a new boiler for me, he did a good job and that guy knows what he was doing. He is professional nice and very helpful. And folks if you have carpet or hardwood floors no worries they wear pads on before walking on your floor. I’m happy and satisfied
Thank you Jose

Margo Gonsalves

2 weeks ago

John and I were very pleased and impressed with the excellent service that we received from Eric C and John on July 25, 2023. They were extremely efficient, professional and personable and worked well with each other from start to finish. Such a commitment to great customer service is to be commended. You can be sure that I will continue to do business with Trust 1 in the future.
Margo Gonsalves

Claire Chisholm

2 weeks ago

Eric and John were wonderful in working on and repairing all the problems I had with my tub

Claire

Kevin Hill

2 months ago

Great company. Superb customer service, highly technical techs that seem to love their jobs. Highly recommend this company

Stacy Hazelton

9 months ago

brian duggan

2 years ago

Anthony put in a new high efficient boiler and it is working great. His quote was a little less than the other quotes i received and he was able to finish the job in 2 days. High quality work, high quality parts, reasonable price in an efficient manner, cant ask for more than that!

Matthew Luberto

a year ago

Grace T

10 months ago

It was very unpleasant experience. I would not recommend this company.

James Kogler

2 years ago

I have worked with Mound Mechanical a few times now and they will remain the go-to plumber for me. They are extremely punctual and responsive. It's a very professional operation, and my view is if you just don't have time to mess around go with Mound and you will have good results.

Kim Messina

2 months ago

Eric and John did a great job of troubleshooting a mysterious ceiling water leak. Professional, careful, and cleaned up well after they were done! Highly recommend.

Stephen Rosenfeld

a month ago

Very helpful professionals! They answered all my questions, as well as the questions I should’ve asked, but didn’t know enough to ask. Very satisfied.

John Dukes

2 weeks ago

Nick did a great job and we were really impressed with the service and professionalism!

G. Hubbard White

3 months ago

The whole team was great. We had a leak less than a week after moving into our new house and on a Sunday. Erik showed up quickly, was able to diagnose the issue quickly and fully explained the process to solve said issue. He took care of the problem, cleaned up, and also explained the other services that Trust 1 offered! Will 100% use again! Thanks Eric and the whole team!

Alexis Erazo

a year ago

Vikram Hegde

a year ago

Very friendly and knowledgeable. Unfortunately the solution to the problem was a bit out of my price range for the moment, but when I get the AC unit replaced I will definitely be using Trust 1 again and asking for Keith specifically

Ryan Sosin

2 years ago

Anthony and crew were friendly and got the job done quickly and cleanly. They went above and beyond to make sure the job was done right. It was a little pricey, but worth it for the quality.

Ed Linskey

a month ago

Jose was great, he was very upfront about everything and was very professional doing the job for me. As I will have more work done in the future, I will request that Jose will be my technician

Matt Rapport

2 years ago

My AC froze up when it was 95 degrees out and most of the other companies I called did not even return my call. The ones that did answer would not come for one or two weeks. Here they answered right away and even came the very next day to get it fixed! Extremely professional and courteous, even wore booties over their shoes in the house very satisfied.

Arsany Wagdy

a year ago

Nathan

6 months ago

Eric from Trust1 came to my condo to fix two clogged drains that I had - one in the bathtub and the other in the kitchen sink. He came on time and was able to take care of both within a couple hours. The one in the bathtub was your typical hair clog that needed to be plunged. But the one in the kitchen turned out to be from an old, corroded garbage disposal that needed to be replaced. He was quickly able to diagnose and resolve both issues thoroughly. Even allowing me to watch as he worked so i could learn a thing or two with this being the first time i’ve called a plumbing service. Not going to lie, the pricing for the work was much much higher than I was anticipating, and had budgeted for, but I understand those are set by the company itself. It came out to be a whopping $1,400 in total just to snake both drains and replace the garbage disposal - which was provided, but learned it has a value of only around $124 after a quick search online. It took just less than 2 hours to complete everything. I can only recommend this company based on the quality of their work, but strongly disagree with their pricing. This is from the perspective of a college student working a full-time minimum wage job to get by. With that said, it doesn’t take away from the great quality service i received. I don’t normally take the time to leave reviews, but I am giving Eric a 5 star one for his work. Answered all my questions and was courteous throughout despite my clear lack of understanding for all things plumbing. Thank you, Eric.

Flore nce Scott

8 months ago

The customer service was wonderful. They called to schedule the appointment. The appointment was for the next day. They kept me informed as to when the plumber would arrived. The plumber can as scheduled, located the problem and made the repair. Very thankful for the prompt, efficient and courteous service.

Priscilla Little

2 years ago

THEY CAME OUT TO TUNE UP MY NAVIEN BOILER. ANTHONY DEFINITELY KNEW THE SYSTEM. HE SHOWED ME PICTURES, EXPLAINED WHAT AND WHY HE WAS GOING TO DO SOMETHING. THEIR WORK WAS EXCELLENT, AND REASONABLE. I WILL HIGHY RECOMMEND THEM TO OTHERS. STRONG WORK ETHIC- GREAT COMPANY

Robert A

5 months ago

A fair , honest price with very professional and clean workmanship.
Was a pleasure.

Jessie Tian

10 months ago

Jan Remien

2 years ago

Tony Soares

7 months ago

Trust1 kept me updated of expected date and time for service. Nick (the technician) was fast, friendly, on time, thorough and informative. We will be using Trust1 moving forward and recommending them to all our friends! Thank you!

Patrick Gleason

2 years ago

Jamie Marie

3 years ago

Anthony is amazing ! He exceeded expectations and produces AMAZING work! He was very patient and explained everything to me so I could understand exactly what was going on. Anthony is very professional and trustworthy ! I would recommend him a million times! *****

Obinna Uzoma

4 months ago

Very professional. Will definitely use them again

Xiaoyou Liang

a month ago

T.J. Girsch

a year ago

I'll start with the positive: The workers who came out were courteous and professional, and they did excellent work.

My problem here is that the price was OBSCENE.

I called them out to replace the kitchen faucet, which had broken. It's a job I'd normally do myself, but I just had wrist surgery. I had already shut off the water and disconnected the faucet, so all I needed them to do was remove the old faucet and install the new one, which I had already purchased and had on hand.

When they arrived, they quoted $605 -- SIX HUNDRED AND FIVE DOLLARS -- plus the standard $99 truck charge. So my options were to pay them a hundred bucks to do nothing and go look for another plumber who would do it for the $200-300 I was expecting, and lack a functioning kitchen in the meantime. Or I could grit my teeth, pay them a little over $700 to do one of their easiest jobs of the day and at least have a functioning kitchen right away. I opted for the latter.

As predicted, they were here less than an hour.

Adding insult to injury, they tried to upsell me on a $200 annual membership that would provide a 20% discount on this and any future work.

As I noted at the outset, the work they did was excellent, and I have no complaints there. It simply should have cost half or less what they actually charged me, and that left a poor taste in my mouth.

Meaghan Kelley

4 months ago

Great service! I called Trust 1 at 8am and they were able to come the same day when our boiler started leaking. Our tech Matt and his associate were very professional and friendly. They taught us about our new home's system and provided us with options to fit our needs/budget. They also have great communication and customer service - AnnMarie and Denise were very helpful with scheduling!

JamieM2417

2 years ago

Anthony installed a new boiler for me and him and his team are super professional extremely clean and polite. They got the job done earlier than I was quoted and Anthony helped me with a problem I had been having that nobody else could figure out. Turns out it was something simple and Anthony didn't charge me to fix it even though I insisted so he said give it to my guys instead. I will absolutely be hiring them for in the future.

Bryce Dahlberg

2 years ago

Anthony is great to work with! Great communicator and very efficient. Would definitely recommend!

Laura Hornbrook

6 months ago

Very professional and incredibly knowledgeable of the job.
Matt P came out on 1/10/23 and did an amazing Job! Then Joseph came out 1/13/23 and did just as good a job. I would recommend these guys a million times.

Justin Jones

a year ago

Excellent experience. Very professional and elite level service.

Brian Collins

a year ago

Awesome Company that are now my go to plumbers

cm h

a month ago

Matt was our service advisor. He thoroughly explained all issues and various fixes we could choose from. We are very pleased with Trust 1

john doe

9 months ago

Keith was very professional and quick to fix the issue.

150JMB

3 months ago

Very responsive and pleasant, when I needed a stuck shut off valve replaced and a leaking toilet tank gasket replaced. The person arrived on time, was very pleasant and friendly. He was able to open the valve with a large wrench. He quoted $800 to repair the toilet and wanted to replace all the inner workings in the tank. I had replaced those myself less than a year before. I laughed and said I could buy 3 new toilets for that price. I declined the service and paid the $99 service call fee. I went to the hardware store and purchased the gasket kit for under $15 dollars and did it myself. I would not call them again because of the outrageous pricing.

Edit: In response to his ridiculous response. Being deceptive about newly installed parts needing to be replaced because of their age and charging $800 to replace a part that cost less than $15 that would take 20 minutes to replace on a $200 toilet because you thought your potential victim wasn't knowledgeable enough, is a scam, not 5 star service. You could call it a 5 star scam when you get away with it on people who don't know any better. I'm sorry I gave you a star for being courteous while trying to rip me off. Read his good reviews, even those complain about his outrageous charges.

Katherine Bolger

2 months ago

Professional and friendly service. Great communication from start to finish.

Eric was on-time and professional for my faucet install in the AM.

In the afternoon, Nick and Brandon serviced my HVAC system. They were friendly, knowledgeable and respectful of my home! Made reasonable and professional recommendations for future service and I will plan to use TrustOne many times in the future!

Patrick Allen

3 weeks ago

Brian Fox

4 months ago

Thanks to Jose and team for getting it done in one day.

Lisa Marie Guidi

2 years ago

Marion Clifford

9 hours ago

Our three-unit condo had flooding and water damage from malfunctioning sump pumps. At the time I called Trust 1, we had about 5 inches of water flooding the basements (and rising). They were able to get technicians out the same day. Eric, John Mack, and Patrick were truly amazing!!! Kind, patient, and super knowledgeable – these guys were at our home from around 10:30am and worked hard until every single issue was resolved... They didn't end up leaving until after 8pm! I could not recommend Trust 1, and specifically the technicians we were lucky enough to be matched with, more. Thank y'all so much for saving our basements! We'll never use anyone else!

Tyler Besner

a year ago

Anne Barrett

3 months ago

Eric was fabulous. Highly recommend him and Trust One . It was a great experience. They showed up when they said they would and called me 45 min. Ahead of time to let me know they were coming. It was so easy.

Tarek Mirshak

a year ago

Catherine Murphy

3 weeks ago

They did good work and were professional. yes

John Brennan

4 months ago

Kathy Heger

a year ago

First Church Christ, Scientist Quincy

7 months ago

Eric and Joey came to our Church this morning to correct a problem with our toilet. They were on time, knowledgeable, friendly, and, important to me, had a good sense of humor without being offensive. Also important to me, they completed the job quickly - nor do i feel I was overcharged!
Also, the woman who answered the phone when I called and assigned my job request was also above average in her communication skills and her knowledge and appreciation of the company. (perhaps her name is Wendy, I'm not sure as my phone was not cooperating at that time)
All in all, I will certainly use Trust 1 Plumbing again and refer the company to others.

Matthew Breault

a year ago

Julie DeCastro

2 years ago

Anthony and his team were amazing! They came out right away(within the hour) when I called and told them the situation of my hot water heater. They assessed the situation and gave me a quote of a new hot water heater. Then within the hour they were back to install the new one. They were timely and professional. I would highly recommended Mound Mechanical.

Brendan H

a year ago

Lawrence and Taylor went above and beyond to fix the issues I was having at my business.

Talia Favale

a year ago

Ryan Lambert

a week ago

Matt was clear on what needed to be fixed and got it done quickly!

Alex

3 months ago

Very professional group, John came out and helped us with everything and continues to. Would definitely recommend them to our friends and family.

Susan Stanley

a year ago

Larry and Owen were super easy to work with! They took the time to explain our new system and options. They kept us updated on their arrival time and job was completed in a timely professional manner!

Patricia Walsh

4 months ago

Terrible experience...extremely overpriced...1200$ to install bathtub fixtures outside wall only...took 4 visits...tub would not hold water so instead of fixing the knob to hold or release water, they just put a stopper on the drain itself. The parts they used were advertised for 85$ total. BBB complaint made.

Peter Moreschi

5 months ago

Called for heater tune up and they came the next day. Constant updates on arrival time via texts emails and phone calls. Very informative throughout the entire process

Anthony Martocchio

2 months ago

Tech was very knowledgeable and polite

Buddy Love

a year ago

Had an ancient laundry sink removed and replaced. Excellent work. Lawrence and his brother were on time, courteous and did a thorough job. I would recommend this company.

q n

11 months ago

Keith was great! He was able to find the problem with my mini split quickly and fixed the issue the same day. He also gave me some tips on mini split maintenance free of charge hahaha.

Blake Brown

8 months ago

Very professional

Zina Johnson

a year ago

Shawn

2 years ago

I would definitely recommend Trust 1 Services. Anthony and Keith did a fantastic job with the compressor installation for my unit. They were professional, clean and got the job done right. They worked through the heat on a extremely hot day and fixed the AC for us just when we needed it. They were very kind and detailed. Thank you Anthony and Keith!

Jim Wayman

3 months ago

Both technicians were very good.

Mike carter

3 months ago

Still at the proposal stage. Matt Patchell seems like a really straight shooter. Answered all our questions with knowledge and patience. We think we will hire Trust1 but still doing due diligence

John Sullivan

a year ago

Our AC quit and we called multiple companies to try to resolve it. Trust1 was actually the second one to come to our house. The first company took a look and said it was beyond their abilities. Anthony from Trust1 quickly diagnosed the problem and gave me a clear, complete rundown of the options and estimated cost for each. It was 100% information; 0% sales pitch. He and his apprentice ended up replacing the compressor and a switch in the air handler. The price was very reasonable. They were meticulous (ie. Checking every vent with a thermometer) and scrupulously clean (wore disposable booties whenever inside). I couldn’t recommend them more highly.

hether mcperson

2 years ago

Hard worker very responsible I had an issue with my shower and kitchen faucet called responded in a reasonable time and was out to replace both and address valve leak in shower wall went above and beyond to address undetected problem great prices also
I highly recommend

Jaylan Brown

a year ago

O I meet Keith at my job and he was very kind man and could fix any problems related to my plumbing

vernell foster

a year ago

Paula Murphy

10 months ago

Trust 1 & their team member Larry were great. Trust 1 was quick to respond to our heating & plumbing needs. Larry & his tech partner were fantastic in getting the job done. They were efficient, knowledgeable & very kind. They did a top knotch job & I would recommend their services.

Tracy LaPan

a year ago

J. Barrett

a year ago

Keith and Anthony arrived in a professional manner and were respectful and careful in our home, paying attention to the details of the job and triple checking the work prior to leaving. Thanks!!

Luciana Zanotto

a year ago

After trying to unclogged our bathroom sink ourselves, we called a plumber that just was not able to fix it after uninstalling it and all. Then had a second plumber coming in and after just looking at it, said we would need to replace all pipes and sink. Finally called Trust 1 and Larry came in, unclogged the sink, fixed the leak probably caused by the other two plumbers that came before him and cleaned after himself beautifully. Larry was very professional, knowledgeable and friendly. I totally recommend Trust 1 Services if you any plumbing issues. Thank you Larry so much for the wonderful work you did today.

David Baryudin

8 months ago

We needed to replace our 27 year old furnace and 6 yr old water heater. Anthony and Eric did a great job and completed it all in one day with only a week wait time. They replaced the furnace and installed an indirect water heater while removing all of the old hardware. They were also cheaper than two other quotes that we received. Would 100% recommend.

Vickie Stringfellow

10 months ago

Carla Sheffield

a year ago

Charles Lane

3 weeks ago

Extremely qualified adept professional and informative.

Aice

2 years ago

Jamie came and installed two toilets for us. The price was very reasonable and the work was excellent. Will use Trust 1 as my regular plumbing service provider in future. Thanks Jamie!

Trust 1 Services Plumbing, Heating, and Air Conditioning