Description
At Boston Standard Plumbing & Heating we know that long-term relationships aren’t built overnight, which is why the cornerstones of our business are quality and integrity. We are your local experts for all things Plumbing, Heating or Cooling and we're here to help!
We perform service and repair work for gas boilers, water heaters, air conditioning and furnace systems, as well as ductless heating and AC.
Whether you’re our oldest client or were recently referred by a friend, you can expect an unparalleled level of service and satisfaction. That’s why we’re The Company You Count On
SERVICES
A/C system maintenance, A/C system repair, Ductless heating & A/C services, HVAC duct & vent installation, HVAC duct & vent repair, HVAC system maintenance, Heating system installation, Heating system maintenance, Heating system repair, Install AC, Install thermostat, Repair HVAC, Thermostat repair, 24hr Emergency Heating Repair, Boiler Installation, Boiler Maintenance, Boiler Repair, Boiler Replacement, Ductless Heating Installation, Ductless Heating Maintenance, Ductless Heating Repair, Furnace Installation, Furnace Maintenance, Furnace Repair, Furnace Replacement, Heat Pump Installation, Heat Pump Maintenance, Heat Pump Repair, Heat Pump Replacement, Heating Tune-Up Services, Cleaning, Installation, AC Installation, AC Replacement, AC Tune-Up Service, Ductless AC Installation, 24hr Emergency AC Repair, Ductless AC Repair, Drain cleaning, Faucet installation, Faucet repair, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak detection, Plumbing leak repair, Plumbing pipe repair, Sewer cleaning, Sewer repair, Shower installation, Shower repair, Sump pump repair, Toilet installation, Toilet repair, Water heater installation, Water heater repair, Water tank repair, 24 Hour Emergency, 24/7 Emergency Plumbing Repair, 24/7 Emergency Service, A/C Maintenance, A/C Repair, Ac Systems, Air Conditioning, Air Duct Repair, Air Handlers, Air Purification System, All Things Plumbing, Appliance Installation, Backflow Preventer Testing, Basic Plumbing, Bathtub Installation, Bathtub Repair, Boiler Install, Burst Pipe Repair, Commercial Plumbing Services, Commercial Pumping, Commercial Water Heater Installation, Cooling Systems, Diagnosis And Inspection, Dishwasher Installation, Ductless Mini Split Maintenance, Ductwork Repaired, Electrical Services, Emergency Heating, Emergency Plumbing Repair, Emergency Plumbing Services, Frozen Or Burst Pipe, Gas Leak Detection, Gas Leaks, Gas Line Repair, Gas Line Services, Gas Lines Gas Line Repair Gas Line Install, General Plumbing, Geothermal Systems, Grease Removal, Heat Pumps, Heating And Cooling, Heating Cooling, Heating Install, Heating Maintenance, Home Appliance, Home Heating, Home Improvements, Hour Emergency Services, Indoor Air Filters, Indoor Air Purification, Industrial Water Line Repair, Industrial Water Line Replacement, Install And Servicing, Installation / Replacement, Kitchen & Bath Plumbing, Leak Detection, Leak Detection & Repair, Master Plumbing, Natural Gas Line, Planned Maintenance, Plumber Install, Plumbing Heating, Plumbing Inspection, Plumbing Install, Plumbing Repair, Plumbing Repairs, Plumbing System, Plumbing, Heating, Plumbing, Heating & Cooling, Refrigerator Installation, Repair Or Replace, Repair Replace, Residential And Commercial Services, Sewage Ejector Pump Replacement, Sewer & Drain Services, Sheet Metal, Sink Installation, Sink Repair, Smoke And Carbon Monoxide Detectors, Split Systems, Storm Water Management, Stove Installation, Sump Pump Install, Sump Pump Repair, Tankless Water Heater Installation, Tankless Water Heater Repair, Thermostat Install, Tune Up & Maintenance, Water Filtration, Water Heater Financing, Water Heater Install, Water Heater Maintenance, Water Heater Repair Tankless Water Heater, Water Heater Services, Water Jetting, Water Leaks, Water Lines, Water Pressure, Water Temperature, Whole-House Water Filtration System Installation,
Reviews
Josh C was very helpful and got our A/c back up and running quickly
Stephen Montague
4 months ago
Very happy with the service. Joe was punctual, personable and explained everything in detail. He fixed the issue and very happy with his professionalism.
Christian Schabbon
5 months ago
I got a high efficiency heating system installed. I am on a service plan. The company is very professional and competent, the service personal very courteous and knowledgeable. I give only four star because I had a no heat emergency in the dead of winter and the first available appointment they offered me was three days out.
Maria Caceres
5 months ago
Always great service with explaining the work that needs to be done.
Jeff visited multiple times (to the North End) and was always professional as was the office support staff. I would recommend to anyone in need of HVAC work in Boston. Would definitely use again.
Norm Stembridge
a week ago
First time user/customer. Came by to tune up/make sure my AC was tuned up and running right. So far so good. I'll have them back to tune up my heating system. Thanks arniles12.
Boston Standard was more expensive than other options, but they said they'd move quickly starting the Monday after we signed and ending that week. We naively trusted them.What should've taken 4 days turned into 3 weeks. Along the way the communication was terrible - they were constantly either pushing out the work, showing up later than they said, showing up when they weren't scheduled, or not showing up at all. And then they tried to blame delays on us rather than take accountability.All of this was extremely challenging when we were simultaneously working at home, trying to participate in Zoom calls, and keep pets out of the way of work.Beware of delays, broken promises, terrible communication, and paying more than other providers.On the positive side, the crew that performed the work was friendly and professional when they were on site. But even they were blindsided when folks like the electricians didn't show up, which meant they couldn't finish their work either.
Superb installation! Impressive equipment. Excellent intelligent installation team. Left our site clean and working well. Professional, but went above expectations to help and reassure. Thank you!
Olivia came out for our HVAC system maintenance and she was a complete professional. Did above and beyond and even pointed out some potential future issues. . Definitely impressed
Loretta Kwan
5 months ago
He was very professional, nice and courteous.
Matthew Hirst
2 years ago
Boston Standard and Wilson, Shazia and Javier took great care of me during my recent boiler replacement project. They were prompt, responsive and most of all delivered quality work. It was a pleasure working with them and would highly recommend them to anyone looking for HVAC service in the area. They are my go to.
We needed to replace our boiler, which also provides hot water, in our condo. Boston Standard excelled in every step! The project was reviewed in detail and options were discussed, all in layperson terms. They were not simply pitching one most expensive plan. The proposal was very thorough and easy to understand. Scheduling was handled efficiently through the well trained and courteous office staff. The installers were fantastic - punctual, would explain what they were doing, professional and courteous. I had a few questions after the work was completed and all were responded to promptly. I've done many projects and renovations in my properties and can say without hesitation that working with Boston Standard was one of the best contractor experiences I've had.
I worked with multiple technicians (Billy P, Jeff H, and James D) this year from Boston Standard to fix a water leaking problem associated with my water heater valves and HVAC unit. They're all very nice and professional, arrived at my house on time, and did a good job. I also hired Boston Standard to replace my water heater last year with a reasonable price. I have joined their annual maintenance plan ever since, which is worthwhile resulting in cost saving for this year's multiple service calls. BTW, their customer service personnel are also very nice and responsive.
Legia Pisinski
a year ago
Jeff was amazing! He came out the same day I called with the issue, was on time, clear and concise with what the issue was - explained the options available with applicable prices. He was also incredibly prompt in resolving the issue and accommodated me working from home. Thank you Jeff!
Gracie Adorno
2 years ago
I am very pleased with the service received from Boston Standard Company. The Office personal keeps in touch with you daily. They advise you each step that’s being taken. They made it very easy for me to get things done quickly and with no worries. A tech assisted me with going online with MassSave, giving bank contacts, and gave us a rundown of what was going to be done. The techs who installed my unit, I’m not sure if I could give out their names, Victor and Brandon (heating system, hot water heater and thermostats) were wonderful. They were on time each day, they cleaned up behind themselves, they were very professional and polite. They did an awesome job and we are sitting at home in a nice warm house with plenty of hot water as well. At this time we have a water pump issue, but someone will be here first thing in the AM to rectify this. Otherwise, no problem. I would surely recommend Boston Standard to anyone who needs this type of work done.Thank you Boston Standard Company for what you’ve done for us.
Veronica Geroukos
a month ago
It was a classic “bait and swith” with the whole purpose to up-sell the repair. I contact them to have the floater replaced.on my toilet, they asked for pictures of the mechanism, which I provided, the quoted me a price of $149 and after they came they said it was going to be $480. When I asked them why, the technicians response was, and I quote,” because it is a business”. When I asked what do you mean he said, “well this is a 1st lever repair and the fixed price is $489”.I called the office, explained the situation to them and they said, because we don’t know what kind of repair the floater was going to be, we could not quote the exact price, but when I asked him what is the cheapest repair on a toilet for the floater, he agreed it was a 1st level repair for $489. But of course nothing like this was mentioned before they came. Classic “bait and switch”. Let me come over, will not tell you the true minimum charge is $489, and after I charge you for coming out, I will hit you with the BIG number.My advise, GO WITH ANOTHER COMPANY, save your money and the frustration.
Lisa Gianelly
10 months ago
A plumber from another company messed up the wiring on our boiler and we were suddenly without heat. Nate and Jeff fixed the problem caused by the other company. Both were professional, knowledgeable, and pleasant. Boston Standard will handle all our heating system maintenance from now on.
Carlie Martinez
10 months ago
Bill was amazing to work with. Super grateful for his service!
Dianne Langeland
4 months ago
This was Thomas’s third service call to our house, for different reasons each time. He’s always very polite, professional and pleasant to deal with. And always very, very thorough.
Michael Cohen
2 years ago
Also pleasant, professional, and capable. Problems always fixed the first visit and staff great at explaining everything. great communication from the main office as well.
Boston Standard is the best and most professional HVAC contractor among the many mediocre service providers I have used. They respond and arrive extremely promptly. Boston Standard offers expert advice and thorough diagnosis of the problems. They provide accurate estimates. The installations, repairs, and investigations are completed in the timeframe they promise or sometimes in less time. Boston Standard always cleans up the work area very well. They also follow Covid protocols and wear those booties over their shoes whenever working inside. I live in an area where traffic is busy and parking is tight. However, their technicians never complain about parking or ask me to save one for them (although I try). I highly recommend Boston Standard for HVAC installation, repairs, and diagnosis. After being so disappointed with so many other contractors I won’t consider using anyone else. Their team will take great care of you whether it is the courteous people answering the phone, the great technicians like Wilfred and Tim, or the managers like Joseph or Mike.
Laura Wyckoff
7 months ago
I have a multifamily property heated by a steam boiler. I love the quality of the heat, but the system is almost impossible to balance. Rich Travers evaluated the system and identified ways to improve the operation. I was impressed by his understanding of the system, and encouraged by his suggestions. I hired them to do the work and it was completed yesterday. I am very hopeful for a positive result. The crew was on time, and very organized.
Kai and Boston Standard were great. I had an emergency situation and Kai showed up within an hour of my contacting Boston Standard. He was able to quickly fix my issue and seemed like a great guy!
If you need a reliable plumbing, HVAC and electrical company then I highly recommend Boston Standard Company. I had them come out to replace 2 toilets, replace my outside hose bibb, replace 3 shutoff valves in my basement, service my 5 zone heating system and get my 3 ac systems ready for the warm weather. They are technically superior to any other company I have ever used. The entire process from booking to estimate to payment is simple and well explained. Their techs Jeff and geez I’m sorry I don’t remember the young woman’s name, we’re on time, respectful in keeping my home the way they found it, and extremely knowledgeable. The work was performed quickly with minimal downtime and they hauled away all the old stuff! Amazing! Thank you! Highly, highly,highly recommended!
This company saved me and my tenants after a contractor ripped me off and took my heating systems apart and tearing all connected pipes. Boston Standard came in and professionally assessed the situation. They installed new heating systems for all 3 units and we are very happy. You cannot go wrong with these folks. They cleaned up perfectly. They were polite and quiet. I love Boston Standard Company. Thank you Boston Standard Company. I may have chosen the wrong contractor but I chose the perfect folks to install new systems.
Michael Giovinco
a week ago
Huge ripoff. Was quoted $1450 including parts to replace the stem and mixer in my shower (an hour long job). That was after paying them $350 to diagnose the issue. So $1800 total. Found someone else to do it for $500.
I have a condo in the South End, and I've been using these guys for years for both plumbing and HVAC. They've done basic repairs for me, installed a new tankless hot water/heater system, installed a new air conditioner, put in wifi thermostats, done loads of basic maintenance (changing air and water filters, descaling, etc.), and once or twice, made night time or weekend visits to address an emergency problem. They have been consistently professional and have done excellent work for me. Their techs are clean, knowledgeable, respectful of my time and property, and they show up on time. I trust them to be in my unit unsupervised, locking up when they leave. Plus, they have very good centralized records, so you don't have to repeat everything each time someone comes out. As far as I'm concerned, these guys are the go-to shop for residential plumbing and A/C in Boston.
Jeff is very professional, explaining well, on time.
Daniel well organized, thorough, listened carefully to my concerns, and courteous. I recommend him highly.
They split my outdoor gas line in two, extended the piping nicely around my deck perimeter and hooked it up to my gas fire table. Service was professional and they responded quickly. Its very tough to get a plumber these days and while they might have been a little pricey it wasn't terribly priced and they did a great job.
John Schneiderman
a year ago
We had Boston standard replace our main water valve . The technician Joey T and his assistant did an EXCELLENT Job. They arrived on time and finished under the estimated time. They replaced all of our brass water piping in our basement that was 95 years old and installed two new shut offs. They were very respectable and showed us every detail in the job. I request Joey all the time because the trust we built is valuable. We’ve used Boston stand on many occasions and are a member of their programs. We absolutely recommend Boston Standard to do all types of plumbing.
Good quality and fair price. Both the technician that provided the estimate and the one installing the heating system have been responsive, punctual and did an overall excellent job.
Highly recommended.
William George
9 months ago
I was surprised at the cost of a recent survey Boston Standard Company did for a steam boiler in my 120 year old house to replace the boiler and remove the old one. The total job was priced at $25,726.00 which I think is a little high I am having 2 other contractors bid and do not know what their bid is but, I looked back in my records and I found a Boston Standard Company Estimate dated just over a year ago and it was for the same total job only this was priced at $13,700 almost twice as much! I know there is inflation and things have increased in price but twice as much???? Won't be calling you Buyer Beware!
I called the company because my AC was not cooling. A technician came after two days and told me the AC was working but weak. He left without providing any solution. The thermostat still read 81 degrees although the setting was 72. (How can you say it's working?!) Very doubtful about their ability. I later called the customer service regarding a dispatch/trip charge of $159, which I kindly asked if they could give me a one-time courtesy waiver since I just paid $40,000 to them recently on a heating/hot water system. Not only were they unwilling to waiver the fee or give me a break, but the representative hung up on me after saying You don't talk over me. This behavior was childish and unprofessional. The responder to my review accused me being abusive after an insincere apology. What kind of response can be more lame and more confrontational than that? My experience with them was nothing but frustrations. Who needs it? Hopefully they will make effort to improve their services.
They completed all the work on time, and were able to fix some issues other plumbers left us with. Great job, professional, would recommend!
cassey bullard
4 months ago
Anthony was very thorough! He answered a lot of my questions and took the time to thoroughly clean my HVAC. I would definitely request his services in the future.
Allyson Schultz
7 months ago
Joe and his colleague were quick, clean , friendly (to me and my puppy) and effective. I’d definitely hire them again.
Jesse Southwick
2 years ago
They responded within a few minutes and we’re here within a couple hours of my first call. Technician was professional, knowledgeable , clear and customer-oriented. I have nothing but positive comments. I will call them again and recommend them highly.
Joseph Indelicato
8 months ago
Early for appointment and very thorough and found and did a great job repairing problem
Whitney Jablonki
3 months ago
Very please so far. If the pricing is good, I will use them.
These folks are masters at what they do. They show up when they say they will. They do exactly what they say they will do. And they'll do it in the time they say it will take. Polite, and respectful, these technicians know their stuff and always carefully explain everything. I had them service my furnace (it was shutting itself off) . They've got it running perfectly and set me up with a yearly maintenance plan that practically pays for itself. At my girlfriends house, I had them install a vent for her stove and her dryer. This required a 5' hole drilled through 8 concrete. I also needed a roofer to seal the vent through the roof. They contracted this additional work, had it done and put that fee onto their bill for one simple credit card payment for me. I can't say enough good things about these guys (except that Jeff is probably the calmest person I ever met) and highly recommend them for your needs. Since they do plumbing, HVAC, and more, and offer maintenance plans, I know I will be seeing more of them. Highly recommended.
Kenneth “Jake” Bitner
6 months ago
Extremely pleased with Boston Standard! We had a leaking filtration system, as well as needing a gas line capped since we are changing to an electric stove. They were quick to schedule a time and very responsive. Joe Blomquist was the person who came out. He was on time, did all the work fast and really well, and answered all my questions. We will definitely be using the company again for our HVAC system and any plumbing that comes up in the future. Thank you, Joe, especially!
Richard Hunt
2 months ago
Justin came out to do the yearly check on my HVAC system. He made a tweak to make the system run more efficiently. As always he was thorough and explained everything that he did while he was here.
Christiane Donahue
6 months ago
He was on time, professional, very knowledgeable, and very thorough! He was here to give an estimate.
Caroline Claflin
2 years ago
Joe and his team are absolute professionals! I won the November boiler giveaway, and Boston Standard replaced my ancient boilers with a new high efficiency Lochinvar Knight system at a steep discount. We had a wonderful experience with Boston Standard: their employees are knowledgable, efficient, and polite. Couldn't recommend them more!
Susan Armstrong
a year ago
Setting up an appointment was easy. I was given a time slot and reminded the day before and day of the visit. The plumber called when he was close by. He was very professional and completed the job.
David Murdock
2 years ago
I used their services twice in the last year at my own home to install new heating system and a new air conditioning system. their sales team took their time with me in reviewing several different replacement options and never made me feel pressured. they are reliable and the work is high quality. they also provided me with some great financing options too. They are now servicing my condo in the city too. Highly recommend.
I have used Boston Standard a few times and they are always on time, professional and provide great service.
I had a great experience with Anthony Prosper my technician today from Boston Standard. He was very professional and knowledgeable about the work he was doing. He replaced my thermostat with an updated version and capacitor on the roof unit quickly and efficiently. He was also very friendly and took the time to explain everything he was doing. I would definitely recommend him to anyone looking for an HVAC technician.
Elena Goncharova
9 months ago
JT identified the issue very quickly, made the repairs, and left absolutely no mess. Everything works great. Thank you!!
henry seemore
11 months ago
Tom of Boston Standard took care of my family!Dan and Jorge were very thorough in installing our state of the art efficient furnace. They were on time, clean and neat during the install. I was well taken care of and I now have great radiant heat throughout my Victorian home.I highly recommend Boston Standard and if you’re fortunate enough to get Jorge and Dan on your job, I guarantee that you won’t regret it.
Tim Kacich (US)
2 years ago
Our Nest would not turn on cold air from new HVAC system installed in March. The team installed new Nest and fixed the issue.
James arrived on-time and ready to help. He was attentive and listened to my concerns regarding an old gas furnace. James was thorough and efficient in providing service. I purchased a service plan and will be using Boston Standard when replacing the furnace.
Boston Standard installed my house system a little less than a year ago (130 year old house). AC, heating, and water heater (all heat-pump). Works great. Had a tiny leak between the condensate tube on one of the air handlers and the evac pump which eventually filled the runoff pan to shutdown level. When I reported the issue, they came over the same day and fixed it quickly under warranty. Couldn't be happier with these guys.
After showing up (on time) to repair a serious HVAC problem with water leaking near an electrical panel, they did a partial repair. When trying to book time for them to complete the repair, was told for DAYS (I checked back each day) that a coordinator would set it up. Five days later, still nothing. I have had to hire another HVAC company. I even told Boston Standard (2 days ago), please, if the repair is not something you can do, just tell me, so i can contract with another HVAC service co. Boston Standard said they could do it, but crickets. People on the phone were polite, but this is not an acceptable way to treat customers. What a waste of time. The only time I've heard back was this reminder request to rate their service, so here it is: Absolutely do NOT recommend using Boston Standard.update: Incredibly, more than a WEEK later after writing this review, I STILL have not gotten a call back from the 'coordinator,' just another request to review them on-line. So it's now been overTWO WEEKS and no response, after initially coming to start the job.Good thing I already had the HVAC repaired by a reputable, professional provider.Once again, I absolutely do NOT recommend using Boston Standard.
Elizabeth Herrig
a year ago
Very responsive, fair pricing and quality service. Boston Standard is professional and kind. I would definitely recommend.
Linda Rodrigues
3 years ago
From the moment I contacted the company for an appointment to the actual date of work, I was impressed with the thoroughness of BSC preparation prior to arriving. They requested make/model of HVAC and tankless hot water tank as well as photos. Upon arriving I was given 3 estimates, each one explained thoroughly. The servicing of each product took approximately 45 minutes. When the technician came across something unexpected, I was informed immediately and advised of any price change. The tech was on time, knowledgable and professional throughout the service call. Thank you for a positive experience!
Richard MacMillan
4 months ago
Great job. Joarez was super helpful and efficient.
Janine London
2 years ago
The technician JT was Professional, knowledgeable, punctual, all around great service. Will definitely use this company if in need of plumbers & would definitely recommend to others.
I contacted this business for a quote on an a/c replacement. It took longer than promised, required multiple follow up requests on my part, and the quote came in much higher than expected. If you’re looking for a business that will cost more than you want and work slower than you prefer, you found the place.
Ramon Rosquete
a year ago
BSC was a delight to work with. Form the beginning, they were very helpful. Scott supported us on picking the right system for our house, also walked to us through all the financial incentives available to us, and finally helped me figure out all the documentation required for a heat-loan (he actually helped me on 2 proposals with the same enthusiasm). Fred worked with us to figure out installation dates that would work best for us and was very communicative of all the changes that came up. The MOST IMPRESSIVE part was working with the installation team: Joel and his team were above and beyond any recent experience I've had with contractors in the Boston area. They were courteous, communicative, friendly, meticulous about their work and the overall workmanship was A+, I wish I could get guys like Joel on every single one of my home projects. Finally, Debbie helped us submit all the incentive applications to Mass Save and communicated with me through all the steps.Bottom line: I would recommend BSC for any HVAC installation service. They run a really well oiled operation and they do not nickel and dime you. It felt like they were truly concerned about our satisfaction, imagine that!
James Fairfield
7 months ago
I hired them to install a whole house humidifier (Aprilaire 800 series, steam). The quality of their craftsmanship shows how much they care about the job they are doing and the end result. I had been using a 6 gallon portable evaporation humidifier and it struggled to get the ranch style, open floor plan home to 35% humidity. Within a few hours of operation the house was at 60 % humidity. Very happy.
Peter Steiger
3 weeks ago
I have been using Boston Standard for two years now to service different types of heating, cooling and water heating systems. every time I have been satisfied with the technicians' knowledge and professionalism. They also installed new water heeaters and a new heating system for me and took care of processing all the state discounts I was eligible for.
Steven Rosenblum
2 years ago
Jeff and his partner were at my house 3 hrs after calling to fix a leaking pipe. He found the problem quickly and was back the next day with the parts. I highly recommend
Laurie Arnone
7 months ago
Respectful, polite, neat and efficient describes the team at my house. They were quiet enough to forget they were around. They patiently explained how to use my new Heat Pump system and were obviously knowledgeable about their business. They completed the job when they said they would and left my property nice and clean.
Colin Maraganore
8 months ago
I had Joey over to put in an additional drain pipe for our new washer/dryer system. Joey gave us a transparent quote and was back in less than a week to install the piping. He got the job done in a couple of hours, tested the pipes and recommended a contractor to help patch the wall up. Their team is communicative, transparent and responsive. We’ll be using them again!
I've used Boston Standard for many years, for many services. They've always been very responsive and professional. I never worry about the quality of their work or their advice - it's always excellent.All of their technicians have been great - that includes Bill Harrigan who came by today and was so helpful. Thanks Bill!!
Mark Erickson
8 months ago
The company installed a high efficiency gas heating boiler and stainless steel hot water tank. They are more expensive than other local companies but they do provide excellent service, they are on time, communicate well, they are courteous and do quality work.
Great experience with Boston Standard swapping a gas dryer for me. The technicians wrapped their shoes with plastic before entering the home and left work area clean. They bumped my appointment up two days when an opening was available and arrived within the given timeframe. Techs were professional and worked quickly. Will be using them in the future!
Olivia was excellent contacting me before the visit and again on the day of the visit. I received a message immediately after the service was performed with recommendations for potential water heater replacements at different price points.
Michael Ackerson
a year ago
If you're looking for an HVAC person you can trust, keep on looking. We had a scheduled maintenance appointment on our A/C unit that is less than 5 years old. A few weeks later our compressor goes and is completely unusable.THEN they say it'll be $4,400 to replace the parts or $7,200 to get a brand new condenser. Now mind you, those were prices AFTER the discount for being a member. I also asked if it was under warranty. The technician said no it doesn't pass down from the original homeowner. I called the manufacturer and they said it is covered under the warranty.So, I get a couple more quotes at other places and every other place came in around HALF OF WHAT THEY WERE CHARGING! When I called them back and asked why there was such a price disparity, they responded our prices are our prices.So not only did my A/C stop working shortly after they serviced it, but they're charging 2x the amount as others to fix or replace it.Don't waste your time.
Joey Trainito is the single most unprofessional technician I have dealt with and his conduct was totally unacceptable. He was rude and impatient and is the primary reason that I will be terminating my relationship with Boston Standard.
I called Boston Standard yesterday to schedule a plumbing call for my broken disposal. After explaining the situation, they suggested I go on their YouTube channel and watch a short 3 minute video to potentially learn how to fix it myself. After watching the video, I was able to fix the problem. It’s not everyday a company tries to save you money but Boston standard did. Incredible service and the best in Boston!
This company is top-notch. Responsive, professional, and does the job right. I've had two small issues with my units over seven years and they went above-and-beyond. Customer service personified.
Maggie Harrity
3 years ago
I had a great experience with Boston Standard. Brandon, Ben, and Ervis were all super helpful, timely, clean, and genuinely pleasant. I had a number of plumbing jobs that needed to be done in a new apartment, some of which were pretty tricky, and they were fantastic. I will absolutely be using them in the future, and would highly recommend them to anyone that was in need of a plumber!
Ursula Elsinger
4 years ago
I had a Mitsubishi mini-split system installed last December. Boston Standard also helped with a hot water issue last fall. Prices are reasonable but service is what I value most. Everyone I've talked to from an answering service to techs to the owner himself have been friendly and responsive whenever I've had questions or issues. As a relatively new home owner, finding a trusted company has been a huge help. I'd recommend Boston Standard for anyone looking into ductless ac and/or plumbing projects planned or emergency.
Boston Standard is extremely reliable and professional. They also work to make sure they get the job done, no matter how difficult. They have done an excellent job for plumbing work, heating and air conditioning for us.
The technician Ion Cambra was professional, pleasant, on time and efficient. My AC was not working . He determined it was a switch that was off and not a major repair, He checked everything and just charged me the minimum fee a was quoted. I would recommend for AC or plumbing needs
Boston Standard ALWAYS gives excellent service. Everyone is friendly, polite, helpful, efficient etc!
There has not been a time when I am dissatisfied with the help & service they provide.
One of the worst experiences that I ever went through. Unless you know anything about plumbing do not call them.We have a tankless water heater that many plumbers are not yet knowledgeable on. Boston Standard were one of the few that knew the system and they take advantage of the fact that there is little competition. To me that is a scum bag way of doing business.They charge $99 to come out alone. $700 more. When the problem wasn't fixed a few days later, they were going to charge $350 to come back out. Fortunately we said no and got someone else.I am in a condo area where this same system is used. I am going to recommend to the association not to use Boston Standard Plumber.
Have used their services twice now. Anthony P (HVAC tech) and Thomas (plumber) were great. Extremely professional, high quality work, and all around just good human beings. Glad to give BSC our business.
Brendan Thomas
6 years ago
They are very knowledgeable and did not suggest doing work when it was unnecessary or not the correct time. I appreciate their candor and how they went over all of our options. Extremely thorough and professional.
Josie Bentlage
a year ago
Jeff came back to fix the HVAC in the basement, thinking it would take probably an hour, it took about 2 and he still had a positive attitude.Not only did he spend the day fixing that but he came back the following day to check the entire system.Really helpful, super professional and friendly!
Melissa MacNish
4 years ago
We have used Boston Standard for a few years and every service provider that has come to our house has been extremely professional and has gone above and beyond. I highly recommend the company!
Boston Standard has been top notch to work with for a complete HVAC system replacement. Very professional and on schedule start to finish. I appreciate their professionalism, great communication throughout the process, and respect for my time. Highly recommended!
Klajdi -- the plumbing professional -- was thorough, efficient, and pleasant. He explained the problems clearly as well as how he would resolve the problems. When he departed, the toilet and tub drain problems were fixed.
Celeste Souza
2 years ago
Nathan and Tony were friendly and professional. They did a great job unclogging our bathtub drain and giving us a quote for future work. Thank you!
Had a technician come over to diagnose my furnace, gave me list of options I chose one that replaced most parts. Technician shows up and installs new parts but the same issue with furnace persists. They diagnosed problem wrong and still charged full price even though problem wasn’t resolved. Will use other service going forward.
Milica Perosevic
3 years ago
Prepare yourself to give 200$ by just coming to your apartment !My air-condition was leaking, so guys came and explained that issue might be draining system behind the air-condition (it already had deep cleaning). He gave me few options what can be done about that, did not do any work and charged 208 $ (99 $ fee for service charge - just coming to your apartment) and 109 $ for minimum diagnostic???Update:They do care about reviews.After posting above comment, manager reached out to me to discuss an issue and he decided to wave the minimum diagnosting expenses of 109$, which I found fair! Thank you!
E. J. Castilla
a month ago
Anthony and team were extremely professional, helpful and thoughtful. Thank you for your great service.
The previous owner installed the boiler to our rental unit with no drain, vent, or skim. Boston Standard has put all these on so that we can properly maintain the boiler. When the time comes, we may switch over to an air source heat pump as we did for our own unit already with Boston Standard. The call will be to Boston Standard although hopefully now despite its rough beginnings the rental boiler will now last a bit longer thanks to the work Boston Standard has done.
Betsy Miessner
7 months ago
Haven't signed yet but really responsive and upfront about questions I had. Had already read up on the technology so had some more advanced questions and Kyle's responses really helped me to understand some of my concerns about heat pumps--to the point that I just applied for a whole house de-carbonization program (lottery-wish me luck) through Mass Save
Joel Lovering
4 years ago
Boston Standard provided a very professional approach to completing the replacement of our 26 year Trane air conditioning equipment. From the sales representative to the service technicians who installed the system, everything was well coordinated and on time which made this process easy to get through. Greg in sales, office staff (Alex) and Frank and Jorge (installer/technicians) were all working to make this job as easy on the customer as possible while providing a successful outcome, which they did.Try Boston Standard; I think you will be glad you did.
Wilson Rickerson
2 years ago
They installed a new air source heat pump water heater the next day when our old water heater died, they are very knowledgeable about state incentives, and they provide responsive maintenance for the stuff they install
Bradford Coffey
2 years ago
I bought a condo three weeks ago and the A/C unit upon moving in was not sufficiently cooling the space. I got a referral for this company and their business seemed promising. However, I found out you will get price gouged if they sense you are looking to get your problem resolved sooner rather than later. The price they charged to add two pounds of refrigerant to my condenser was outrageous. This set me back $900.In addition, the technician said that he would forward a quote for the cost to find the source of the leak to my email address. The price he quoted me in person was +$2k which seemed excessive. It’s been about a week and I haven’t received any quote or even a receipt for the $900 I paid.
Song Han Bissonnette
2 months ago
Technician was supposed to arrive between 12-4 but did not call or show up until after 5PM. A notification would hav been nice as I spent all day waiting at home for no reason.
Have always loved the service from this company, they are pleasant on the phone, responsive, and professional. I had a furnace boiler replaced a few years ago and use them to tune it every year. The service membership works well for my needs. Lilian is a star!
I would like to say that my technician (Ben Strolsky) was extremely competent & knowledgeable. When Ben called me back and I explained what the problem was, he was very helpful in walking me through the steps I should take on how to turn the hot water off before it caused any water damage (which was not easy since I still have a landline phone). He then told me just what I needed and what time he would be there with the new hot water boiler and what the cost would be. And on every occasion, Ben was right on the money. For any other plumbing issues I may have in the future, I will definitely call Boston Standed up and first request Ben Strolsky for all my plumbing needs. I Give Ben An A++.
These guys were the ultimate professionals, Jeff and his partner were on time, they kept me informed throughout the process, and they completed the work quickly and effectively. I had an issue with my AC and with my plumbing, both problems have been fixed, and even better, the Boston Standard team helped me understand the issues before they got to work, which increased my confidence that they could fix them. I would recommend ANYONE who needs their appliances fixed to reach out to these guys, they are absolutely excellent.
Had an emergency burst pipe and they can very quickly (within an hour) and got it diagnosed and fixed very fast. Did a great job!
Super happy with the quality of the work and the cost.
BSC is also very responsive to inquiries and explaining the work and cost.
Would highly recommend and would absolutely hire BSC again.
David O
Ashley Brzezinski
2 years ago
Awesome team of people, very responsive and professional and they even put shoe covers on when they came into my house. It was also awesome to see female technician working on our washer/dryer. I would hire these guys again for sure and recommend them to friends and family.
Ryan Anderson
9 months ago
Very happy with Joe B. at Boston Standard. He’s done two jobs for me now and was great. Answered all my questions and taught me some stuff about the systems in my house. Very much appreciated. Would definitely call him out again if I needed anything.
I’ve been a longstanding customer of Boston Standard and have always been impressed with the quality and professionalism of their services. Even with that, I had to write this review to rave about their HVAC technician Anthony Prosper who just finished up a thorough inspection of both my furnace and AC systems. He was fantastic to deal with - prompt to arrive, diligent in his attention to detail, and patient In explaining all of his findings to someone like me who’s not at all well-versed in all things HVAC. I was especially impressed to see that he took photos of each step of his inspection process so I could see exactly what he did - and also visually understand any of his findings which may require further work. This is a level of detail and proactive customer service which only underscores why I have been a loyal customer of Boston Standard all these years. Please send my regards to Anthony for his work today!
Great overall experience. Quick and complete. Will definitely use them again.
Boston Standard has been great! Their customer service has always been above and beyond, Lilian serviced my HVAC today, she was punctual and informative.
Paid $200 for them to come out and diagnose problem and not actually fix anything. Called them back out about the same problem and they never bothered to return my calls.Update: Owner contacted me right away and apologized for the service miscommunication. I very much appreciated his attentiveness and understanding of my frustration. I will be trying them again when I have a plumbing issue.
Lindsay Hoey
5 months ago
I was without heat for several days and when other companies didn’t have appointments, I was able to get serviced soonest with Boston Standard. Bill dedicated several hours to servicing my boiler and replacing the parts needed. He was very knowledgeable and walked me through what was needed to get the job done. I’m very thankful to Bill and the team at Boston Standard for getting my heat up and running again. I would absolutely recommend their services.
kristen lee-bernier
2 years ago
Boston Standard has a great technician, Manny, that was timely and professional. I give 5 stars for Manny as he was honest and identified a small leak in one of the connections. I am knocking off a star for Boston Standard as they are pricey and we had an issue associated with the the hvac system they installed.
Boston Standard helped us with building a full bath in our basement as well as creating heat, AC and dehumidifier solutions in the space. They were extremely knowledgeable on efficiency and where I could save a few dollars without cutting corners. The employees including Brandon and Tim worked extremely clean and neat and kept me informed of the jobs progress from start to finish. The job passed town inspection with flying colors and not without a few compliments from the inspector! Boston Standard is top notch, we were very happy to have found them for such a big project to us!
Joe was an amazing plumber that completed the project at my property he was patient and explained in detail what needed to be done before starting the project! He was very professional and about his his business he did an amazing job. Thank you Boston Standard!
Franklin Hartman
6 months ago
Our inducer broke on a Friday. Service technician was scheduled to arrive between 8 am and noon EST on Sunday. We received a text message at 11:59 am EST from Boston Standard indicating the technician was on his way - 1 minute prior to the window they provided to us for his arrival. Service technician did not ultimately arrive until 2:15 pm. Service technician inspected the unit and indicated the inducer needed to be replaced along with a diaphragm pressure switch. He indicated to us the parts had been replaced in April 2022 - only putting the parts at 9 months old. This was the same month we purchased the unit - previous owner had a home protection plan covering AC and heating. The service technician thought it was odd that the parts needed to be replaced so soon. He quoted us the cost to replace ($1,676) but indicated we should speak with the main office since he was unsure based on the account history of the unit if the parts were ever replaced or if they were replaced if they would be covered under warranty. My wife called Monday morning and the call center team indicated they were aware of the issue and a manager would call back after reviewing the case with the service technician. We received an email Monday afternoon from the customer service team and they indicated management policy was to not transfer warranties from one homeowner to another. We called the customer service team back and indicated that we understood but still wanted to speak with a manager to discuss if the parts were ever installed, root cause of why they broke etc. My wife was unable to speak with a manager and tried again two wards close of business on Monday unable to successfully speak with anyone other than the call center team. She tried again on Tuesday morning and I tried this time as well. No luck.In the interim, we received a quote from a competitor company for the same parts for $658 including labor. ~1k less than Boston Standard. We indicated to the Boston Standard customer service team that we wanted to continue with them since they had our unit history and were aware of the problems that might go wrong in the future. Still this did not change the ability of the customer service team to connect us with management.1 star review for the cost position of the company, promptness of the service technician, responsiveness of management and for the support management provide to their customer service team and ultimately end customers.
Vertialee Collins
9 months ago
I was very pleased with the maintenance service performed on my furnace. The technician Prescott was very knowledgeable and pleasant. He arrived within the time window limit. Thank you.
Naseem Makiya
3 months ago
Great for tankless hot water fixing.
E Jo-Anne Wyndham
4 years ago
TJ is awesome! He clearly knows what he is doing and does it well. He outlines options, describes pros and cons, and follows through completely. When we had problems with our Navien heating/hot water system, TJ arrived when expected and came back to finish the work when promised. He is knowledgeable and courteous. I always request that TJ do all my HVAC work!
Larry McIntosh
2 years ago
I have the protection plan and Jeff did a great job of replacing my water filters and adding an expansion tank. They have also replaced my water heater and performed boiler maintenance. Both jobs were done very well and quickly. Highly recommended!
Easy, courteous scheduling. Service team called to ask if they could come early which was great. Service people were patient, courteous, professional, and did great work. Price was more than I expected, but I will definitely use them again.
Catherine Joseph
4 months ago
The technician,JT, was prompt, efficient and knowledgeable. He gave me an assessment of the damage and a proscription for moving forward.
Shayda Naficy
4 months ago
Joe/JT came by right away to help us with our boiler. He was thorough, professional, kind, and got the job done well and quickly—and he even added on a complementary service to help fix an unrelated problem! Would definitely recommend!
Barbara Talcott
10 months ago
Ramon and Olivia were great to work with. I had a lot of questions and they helped me understand how the system works. They were well equipped, knowledgeable, and they had ready support from the office. I’d be happy to work with them again.
Boston Standard is really easy to book (all or mostly online a via text), which I really appreciate. Bill was our plumber and he was great installing a difficult faucet, so I'd definitely recommend.
Scott came to the property and was very helpful in reviewing our needs. At the end of our conversation he said he would have a quote to me by the end of next week. After 2 weeks I emailed. After another week, I called. Scott never got back to me. 1 week after calling, Scott sent me a request to write a review. This is that review.
We called because our toilet valve started leaking. They were so nice and offered us multiple appointment slots over the next two days. We took the first! 8-12. Bill was here shortly after 8. They text with a reminder and then again when he’s on the way. Sent us a picture of him. We had called about 4 other places and they all said they could come out in about 7-9 days. Nothing definite yet, they’d let us know. That was stressful with running water!It’s hard because you don’t typically call a plumber unless you need one, now, and they prefer past customers. At least that was the first question they would ask me.Boston Standard was recommended multiple times on FB for their fast response time and quality of service.Bill was super friendly and knowledgeable.
Requested price to replace old baseboard radiator and install additional radiator
AC has not been working on a unit Boston Standard installed just a couple of years ago.Technician was not able to solve the problem. And now we are waiting who knows how long on a part.This particular technician was the same one the last time there was an issue. They were not able to solve the issue on the first visit then and we had a 2nd visit where they solved the issue.Wish all technicians here were highly skilled and able to solve the issue on the first visit.
Collette Tallow
9 months ago
Joe came out to my house on a call for no heat and he was very professional and knowledgeable about his job. I am just waiting now to have the automatic water feeder to be installed.
Elisamuel Jaime Grullon
6 months ago
Great customer service and quick responses, had an issue and in 3 days it was all resolved. Kai and Tom were great!
John Sullivan
3 months ago
Great service friendly service man quite professional explained everything
Friendly, knowledgeable, timely, generous in answering questions and explanations. Reviewed systems future needs as well as stating need to upgrade now parts.
Ion was the best at troubleshooting and solving a very stubborn problem. I’ve had so much trouble with my AC system, and knowing that experts like Ion can help makes it all better.
Crystal Browning
7 months ago
Brian and Olivia were here to do our annual service. Very friendly, efficient and knowledgeable.
Reynaldo Riboul
4 months ago
I have been using Boston Standard for quite some time and this past experience has been awful. Technician Nate F. came into my AC check and after he left my furnace would not turn on. After inspecting my exterior AC unit, he said that the furnace was not relaying a signal to the outside unit. This was causing the outside unit not to work. That didn’t really make sense to me but I trusted his expertise. After he left, my basement furnace did not work and my home wouldn’t heat. And they could not get a technician out to rectify the situation. I’m very displeased.
The technician (Joarez was his name) was knowledgable, efficient and informative. I’d welcome him back any time.
I had a great experience with Boston Standard. Kai, Jose and Thomas were all professional and together were able to quickly identify the problem and fix it while limiting interior demolition. Wouldn't hesitate to recommend these guys.
Robin Welch
10 months ago
I have a contract with Boston Standard so they come for service quickly which is great. When I called to report a crack in my water tank, they told me it would cost $3,700 to repair. Another plumber did it for $2,600. I was shocked that Boston Standard had fees that were so much higher. They said it included a warranty. I’m pretty sure my plumber gives the same warranty.
Very professional , always on time , very descriptive of the problems and solutions
Lauren Vancheri
2 years ago
Tim did a fantastic job this week when our heating unit died. Tim was extremely thorough the first time he came to assess the situation, temporarily was able to turn back on our heat for a few days, and then returned to replace the entire boiler! Tim and Tom were here from 9-7 today and did a fantastic job! If you are looking for a professional, reliable, personable team, then look no further. They did an amazing job! Highly recommend! Thanks Tim and Tom!
This is by far the best service I've ever received!! Starting with Misha in the office and continuing to the service people, Jeff and Lily, I was completely satisfied. They called when they said they would, arrived on time and provided me with straight forward information alaong with a concise estimate.Jeff and Lily were terrific. Friendly and courteous are words often used in reviews and in this case it couldn't be more on point. They moved my gas meters and ran a line for my new gas stove. All this with very little down time. They even handled the permit needed and arranged for the inspection afterward. I'm very impressed with their work and already plan to use them again. I wouldn't use any other plumbing company!!Eileen F.Winthrop
Jeff spent long hours to fix 2 toilets patiently. He was friendly, explained various options for us to consider and provided good service.
scott hubener
6 months ago
Kai was right on time and made quick work! Great having someone reliable you can trust for plumbing issues.
Extremely knowledgeable and professional. We had a Ruud Profesional Ultra water heater installed last week. Could not be happier. The unit runs quiet and flawlessly. The installers worked neatly and stayed to ensure it filled and functioned. Thank You Boston Standard!!
Ross Fredenburg
a year ago
Needed a new outside faucet - the appointment was scheduled within a week, the technicians were friendly and very considerate, and the job was done well.
Shawna Mullins
2 weeks ago
Not responsive. Poor equipment and installation. Constant heat/cooling issues with recommended heat pump (brand new-system) Machine damaged during installaton and it took almost a year for someone to notice
Nicole Blanchard
3 years ago
Everything was top notch ---- Ceasar called about an hour ahead of arrival time to let me know when he should be expected. He arrived on time and was professional, courteous and took the time to explain things to me in regards to my situation. As a real estate agent, I would highly recommend them to my clients for servicing and repairs. They were A+ and I would gladly refer them.
Kenny was extremely knowledgeable and professional. I appreciated his patience and insight during routine maintenance. I would highly recommend Boston Standard!
Ronald Tartaglia
2 years ago
Thank you very much for your help. Caesar was so helpful. But beyond that, he was extremely kind and polite to my family. He was talking to my son Theodore and I appreciate that kind of generosity with his time.I would like to talk further about servicing my home, and I also have projects where I am looking for HVAC installers.Thank You,Ronald TartagliaProject Manager KCM southShow quoted text
These folks are GREAT - communicative, competent, and they do online billing. I can't express how helpftul that last one is for people who manage multiple properties and/or don't have check books.
George Baxendale
7 years ago
Boston Standard Plumbing & Heating was able to efficiently and effectively resolve some freezing pipe issues I had in my condo. From the moment I made the call to the same day the work was resolved I was more than pleased with their responsiveness, knowledge and affordability. I strongly recommend this company to anyone in a jam!
Linda Della Porta
a year ago
I was extremely impressed with professionalism, knowledge and skill with furnace repair. Highly recommend!
Billy Pena was excellent.
Rick was quick, efficient and found the issue immediately. He explained everything to me which I really liked. I will definitely be using this company for all my plumbing needs in the future!
The whole team was great - from scheduling, to talking through options with me and taking time to answer a ton of questions, and through the installation. They worked quickly and cleanly and we couldn’t be happier. Would definitely recommend to others.
Caitlin Portrie
3 years ago
I always have such a pleasant experience with Boston standard! We have an AC tune up plan with them and they just replaced our broken hot water heater and they are always fast and reliable.
Denys Reid Margolin
3 months ago
The scheduling for the HVAC system maintenance and the actual appointment was very easy. Actually it was one of the most efficient I've experienced of any company. The technician was prompt in any reminders or communication prior to that was flawless. The technician took photos of each section of the three systems I have before and after the service. The technician was prompt, friendly, professional and thorough. I was very happy with the service.
christopher h
3 years ago
These guys are amazing. They arrived on-time, were polite/friendly, and finished quickly.Given the current state of things, they provided no contact service, work face masks, and gloves.Excellent service!
Boston Standard (both on the phone as well as Leo P. On-site) were very professional, responsive and communicative. Their quality of service and feedback sought is not in keeping with most contractors/plumbers and goes well above and beyond that expected! Thank you BS for your time and assistance in the replacement of our HVAC systems!
bhavesh shah
10 months ago
Really the best company in this space!!! They will get things done and get it right!!! Even fixing other people’s mess. Hard to find someone like this. Cody you are an awesome electrician!!!
Thomas was on time, kind and professional explaining the steps of the maintenance and the findings. Reliable company, very professional and technicians cover their shoes in the house and do a very clean job !
Michael Gandolfi
2 years ago
All work was completed in a timely fashion. As always, the technicians were very courteous and professional. I am very pleased with Boston Standard.
Scott Smith did a great Job installing our new furnace. Mothers for Justice thanks you.
George Thompson
4 weeks ago
Our air conditioner's air handler had a fuse blow on multiple occasions and we had Boston Standard come out to look at the unit. The air was kept at 65 degrees to make sure that the ac would not blow. A technician, Nate came in and looked at the unit and stated it should be at 70 degrees. I took that as his answer and paid the $159 for his visit. The condenser on the room wasn't checked as well. Nate stated if there was still an issue then someone would come out to us at no charge. We started to use it at 70 degrees as recommended and the fuse kept blowing again. We called Boston Standard again and they stated it would be another $159 for a technician to come out. When I informed them that it wasn't handled the first time the person who answered the phone named Michelle got very rude and stated it would still be another $159 for a second visit. We asked for a supervisor and Michelle stated they had all went home when the time of the call was 4:30 pm. Michelle refused to answer our questions and hung up on us. We were definitely displeased with the service and would never use Boston Standard again. It was a total scam.
The product installed functions well but a preexisting roof leak their roofer allegedly repaired was never was fixed at the cost of 17k. Calls to City inspectors were deflected. It seems they want to return to work at full price when the curb cover was not affixed to the rubberized curb. Never again.
Thomas Geagan
7 months ago
Our shower require repairs and Kai W. was sent by Boston Standard. He found the source of the leak and repaired it quickly.His workmanship was very professional and knowledgeable.What a great accommodating attitude while doing his work, careful not to do any damage to other areas of the bathroom.A pleasure !!! Tom Geagan
Installation was very easy and pain free. They were prompt and courteous. Thank you!
Magalh Felipe
10 months ago
I requested an estimate for the installation of a new high efficiency boiler to replace my old one. The help I received was from a knowledgeable
Yalonda Howze
a month ago
Excellent service and an extremely knowledgeable, patient and professional technician!
Alicia Doyley
2 years ago
JT is an awesome plumber! He has done to major plumbing jobs at my triple decker. He was on time and worked very efficiently.
I have used these guys twice, once for an emergency leak, the other time to fix some on and off water heater issues. Both times they were on time, very friendly and professional, explained everything clearly, worked quickly, and fixed the issues. I will definitely use them in the future for any plumbing issues.
I am always pleased with the yearly maintenance service and workers. Having my heating and water heater replaced at one time was a big job and again the staff were professional and kept me up-to-date on their progress through out the work. The new system is great.
Bry Rodriguez
3 years ago
Contacted BSC for an angled water line installation tapped off a residential kitchen sink connection for a new refrigerator. The job was completed to standard with the responsible plumbers demonstrating professionalism, thoroughness, and attention to detail.
Joshua Spector
a year ago
They did a fantastic job of designing a system for a challenging layout. They were extremely responsive and professional and their work was top quality.
Claire Gosselin
2 years ago
Routine maintenance, no problem. I appreciated Nate's assistance with a concern I had about the placement of a presumed ground wire. My impression was that it would impede access to other home infrastructure. He showed me that it would not be a problem.
We use Boston Standard for heating and AC, and have always found them to be thoroughly professional and responsive. They recently installed some more mini split units and a new compressor. One of the units had a slight problem, which they addressed immediately. Their technicians are great— very courteous and professional.
Exceptional timely service provided by Anthony Proctor.
I hired Boston Standard to replace my failing gas fired boiler. The salesman Leo was quick to respond with a detailed quote. Price was competitive. They offered a cash/check discount. They were able to fit me in quickly based on my semi-emergency. The crew showed up as scheduled and worked two long days to get me heat and hot water. Tim and Ty worked for 11+ hours the first day and 12+ hours the second. Leaving me with heat and hot water by 10:00pm on day 2. Tim came back the next day, Saturday, to finish up, clean up and have the factory rep check the unit for proper operation. I am very happy with the whole experience. The installation looks awesome. I highly recommend Boston Standard Plumbing.
We used Boston Standard to replace the steam boiler for our condo association. They were great to work with and always very professional and responsive. They made sure the job was done right, and we would gladly have them come back in the future.
I had a great experience with this company—first time using them for cooling needs. I needed a quick estimate and they sent someone out within a day. Nick Nasuti, their project manager, was very professional, thorough and attentive. He made sure he addressed all our questions and concerns about our proposed project.What I was the most impressed with was the fact that Nick really listened to us and seemed genuine with his advice. No hard sales here or anything like that. We told Nick what we needed and he delivered a quote within minutes. Lastly, Nick also followed through with a phone call and email a couple days later to make sure he hadn’t left any questions unanswered.We also had a great experience with Larry Furbish, their Sales & Marketing Coordinator. He also was very professional and pleasant on the phone and he really tried his best to accommodate us as much as possible.In the end, we had an amazing first impression and overall experience with this company and their team. We’ll sure be using them when we’re ready to take on our project in the not-so-distant future.
Overall had a great experience. Very professional, responsive, and reliable. However, the initial scope of work included 2 zones which was a big factor in why we went with them, but then on first day of work, they said they couldn't do 2 zones. That was very disappointing. I would have liked more consistency in the initial sales pitch with the actual work being done.
William Pierce
2 years ago
Kladji and his assistants, Chris and Declan, did a first-rate job of direct venting an existing furnace, installing a toilet, and repairing a risky pipe leak - all in one ten-hour day. Throughout the job, I kept asking for this and that option. Where they could accommodate my requests, they did. Where they couldn't - whether because of code or plumbing common sense - they explained kindly and thoroughly, never seeming impatient in the least. I'm extremely satisfied with their work and look forward to having Kladji back whenever the house needs something else.
Peter Dudeney
3 weeks ago
Competent, courteous technician diagnosed and fixed the problem.
Boston Standard is fantastic. As a long-time customer, I can greatly recommend this company. Specifically, this company shows incredible responsiveness even over the holidays, very personable, professional, and knowledgable customer service, and great quality of work. I really appreciate getting a call from the company's president directly when there was some confusion as to a work-order. Thank you, Boston Standard.
Carolyn Stein
3 years ago
Boston Standard helped me with a complicated tankless water heater installation. I appreciated how easy it was to get ahold of someone anytime. Everyone was super courteous and helpful, and they honored their original estimate even when some aspects of the job turned out to be more complicated than anticipated.
Joan Bridger
8 months ago
Prescott Krause gave my heating system a thorough maintenance inspection and gave me the information I needed to buy the correct filter for our needs.
Christin Eigenmann
a month ago
Our Heatpump showed an error message which we couldn’t fix. Boston Standard right away made sure a technician could come over. Problem fixed in a professional, efficient way. Thank you Brent!
Travis Stewart
a month ago
I can not begin to say how much I like Boston Standard. They installed my new HVAC system last year. This time was my annual maintenance of that system. I had asked to also have a service call to look at some plumbing issues I was having. The representative on the phone was awesome. She said she would just have it done at the same time as my maintenance therefore saving me the service call fee. Not many places do that these days. Brandon and Dylan showed up on time and were great! I highly recommend Boston Standard.
This is an updated review of Boston Standard. Originally, I gave the service a rating of “1” due to a ridiculously overpriced faucet repair; I have now changed that to a “5.” Much to the Service Manager’s credit, he reached out to me immediately upon hearing about the review, investigated the matter and promptly applied a credit amounting to almost a third of the original cost.
Paul Bergeron
4 weeks ago
Vincent was knowledgeable, punctual, and fair. Great service.
Boston Standard makes annual maintenance extremely convenient. With our most recent maintenance visit, Joarez was punctual and professional.
Boston Standard came by yesterday to replace my disposal and as usual they were on time. The technician is so incredibly knowledgeable, professional, detail oriented, and always answers all of my questions and addresses my concerns. He even is so neat and clean I never have to do a thing after he leaves. I would highly recommend using Boston Standard.
George Raynor
4 years ago
Ben & Moha arrived within the window of time. Serviced the units and explained everything. They were very professional. Also set us up for assistance with future issues with units. Gave good advice going forward. We were glad to be able to find a company that could service the units that we had installed. Look forward to continued service from Boston Standard.George Raynor
NE Ductless installed an extensive system in our house. A small issue developed about three months later and they took care of it with their usual responsiveness and professionalism. Very well run company.
nikki christo
a month ago
This would be my third time with Nolan Turner of NE Ductless aka Boston Standard. My own home and my restaurant. He knows exactly what needs to be done to ensure a effective install. Professional and personable! Great service Nolan! I would absolutely recommend asking for him by name if you are looking for mini splits!Thanks again Nolan,NikkiBlunch
Geoffrey Stuart
a year ago
Jeff and Lilian replaced a copper plumbing stack in our Dutch colonial which was near end of expected life. It was a large job which was further complicated by the odd way the house had been remodeled over the years. They worked professionally and tirelessly and kept us in the loop at every stage and kept things as clean as possible. Great job. I will use them again.
The tech was on time, prepared and focused on the work. He fixed all he could. He gave me thorough answers to questions. He cleaned up his work areas and departed. Great guy. Smart and skilled. JG
Boston Standard is very professional and was able to work with us on our exact needs and was able to recommend the proper equipment for our home. Their technicians and installers were very knowledgeable and kept us updated on every step of the process throughout the installation. They cleaned up at the end of each day and their office made sure to follow up with me on the progress of the project as well. They processed the Mass Save Energy Rebates and made the entire process painless. I would use them again in the future for any HVAC and plumbing needs.
kathy Burdon
4 months ago
I have a very difficult back flow valve that needs to be checked. Bill took the time to not only get to the valve, but to make sure that it was functioning properly. Getting to the valve required a lot of ingenuity and sweat equity. Most people would have not put in the persistence to get there. He also made sure that he had done the proper job in assessing the valve.
For 3 years, Boston Standard remains my go-to partner for heating issues. Always helpful staff on the phone, and the technicians who come out to the house are always on time and efficient with their work.
Brent provided a tune-up service for my heating system. He did a great job and is very knowledgeable and friendly. Very appreciate his work. Highly recommended.
Josh Pavio was super. He arrived on time. He gave me three options and answered all my questions so I could make the best decision for my apartment. Days later, he continues to be available to answer questions.
BSC came out to help us take a look at an issue with our hvac system. Got charged a pretty decent investigation fee just to learn I had a problem.. which wasn’t particularly helpful. While they suspected it was a blockage, the only solution was to start cutting holes in the ceiling to locate a “potential issue”, which would then be on us to get fixed. I know some companies offer cameras that can be fed into the vents to diagnose. It’s 2021, BSC needs to catch up!
Fantastic experience. These guys are on time, professional, and produce high-quality work. We had a large project to install a power vent and the team didn’t stop until the unit was working perfectly. They even came back within an hour after calling the next day to make a minor adjustment. A+
Joshua Gallaway
a month ago
Daniel got our dehumidifier working again. Great service!
Richard Bunbury
3 years ago
Having had disastrous installations and service from another company, I appreciate the service from Boston standard. They installed a new condenser/compressor as well as ion generator air purifiers in the minisplit heads. It was fine except that one of the covers was not correctly put back, impeding one of the louvers working. I called and they came the next morning to correct it.
Generally the technicians are friendly and the work is done well, but the office is incredibly disorganized, and they are one of the most expensive companies out there. Appointments are often missed or arrive late without notice since they schedule jobs too tightly, there is a shortage of technicians right now so even priority customers are booking months out, and there is often confusion between the office and the technicians on what the job even is.
Heather Mumford
3 years ago
Boston Standard isn't the least expensive option, but it is by far the highest quality option. Their service is always professional, reliable, courteous, and friendly; the team does a great job talking through what they've seen and what needs repair, and they make it easy to move forward with next steps on what initially feels complicated. At the end of every visit I feel like I have a complete and holistic understanding of what is going on and what needs to happen next.Team members are also thoughtful in a way I hadn't anticipated--their administrative team assists with finding rebates/discounts through MassSave, which I think is stellar of them, and the visiting technicians always wear covers on their work boots, brought in our mail, and even offered to take in our trash barrels (my hands were tied with a newborn!). Seriously: these folks go above and beyond! We're super pleased.
Knowledgeable team. High quality work. Not the lowest bidder, but totally worth the premium.
We called Boston Standard to dispose and replace a gas powered water heater that failed on us suddenly. We were impressed by the time and convenience that Boston Standard offered us with same day water heater disposal and installation. We can count on them for quick, friendly, and professional service. Thank you Joarez, Yamira, and Boston Standard.
natacha meyer
2 months ago
Josh C. was so professional. He detected the reason for the leak, came back later that week with another technician and fixed the problem quickly! He also remembered that we wore masks at home because I'm on certain medications when he returned. So thoughtful! 10/10.
I have been working with Boston Standard for years now. They fixed multiple leaks and replace my hot water tank. The last leak was last week. Their technician JT quickly and accurately found the problem and work effectively with the tile contractor. JT had to come back the next day to finish installing after the tile was dried. After that it looks like nothing ever happened.I always have great experience working with Boston Standard and highly recommend their monthly membership.
Linda Huang
11 months ago
We are very happy with our recent experience with and service received from BSC. Several of our LG ductless mini-splits were leaking (not installed by BSC), and we were desperate for some help during the recent heat wave. We called BSC on a Sunday and Erica was very nice on the phone and scheduled a diagnostic visit for us the next day. We are so thankful that they sent Daniel Delande, the HVAC technician, to our rescue. Not only does Daniel have 15+ years of experience, but he seems genuinely passionate about his work, about solving problems, and about helping people. He didn't just take the problems at face value, but was very detailed in his analysis and identified issues that prior companies did not. He also patiently walked us through what he was seeing and explained the issues at hand. He outlined a proposal and quote of the repairs, and we were able to quickly schedule the repairs to be completed by Daniel two days later. He's very diligent and conscientious, and it's clear he takes pride in his integrity and in doing a good job. The majority of our mini-splits are doing pretty well at the moment, except for one that is still leaking (unrelated to and outside of the scope of BSC, though Daniel helped us identify the issue) that we will need to address elsewhere. Thank you so much, Daniel!
William Forde
3 months ago
They came to fix a leak in my shower and in doing so broke my shower handle which was working fine prior. They charged me to install a new shower handle even though it was their fault. Customer service was terrible and they refused to return my call.
Excellent service! Chris Tighe was on-time and it only took him 20 minutes to assess the broken component on my a/c unit, replace it, and be on his way! The overall cost for parts and service was a little pricey, but I felt I got my money's worth with the speedy, high quality service.
Helpful friendly knowledgeable technician. Answered all my questions - even ones that were bit about my system or the work he was completing. His professionalism and integrity were much appreciated.
This had to be one of the worst service experiences I have ever had. Not only did we suffer thru the hottest days of the year without cooling in our home, but it took over a month with multiple service visits each with increasing costs. At the end of the visit I did not have a stable working system until another vendor, with additional costs, came in and repaired what Boston Standard mis-wired.At the end of the day I would not recommend them, and would consider their warranty to be worth less than the paper it is written on.Edit: Apparently Joe replied to my review after posting and can’t even associate the dissatisfied customer with the correct problem. I never had a flood of my system. What I did have is over 4 different technicians from your organization visit my home to service my HVAC system, replacing several parts at your will. And to wrap it up mis-wired the system causing it to not remain stable. Either way if I could save one further client from dealing with poor service then this accurate review will have served its purpose.
Robert DeBenedictis
2 years ago
Nate did a great job. He kept the house informed as to the work he was doing. And he let us know what to do going forward.
The techs are always on time, polite, honest and a pleasure to work with. We recently had Nate and JT and a few others (I’m sorry, I don’t remember their names) work in our home and they were all lovely. Boston Standard always makes sure we keep up with our yearly maintenance and are very flexible in changing appointments. We woke up the other day to learn that our hot water heater had gone, they were able to come and replace it the same day.I would highly recommend Boston Standard in anything you need to take care ofYour home.
Boston Standard was a delight to work with.I called them on a Monday afternoon because my central air was leaking water into the basement and the furnace smelled like something was burning. I spoke to someone who immediately scheduled a tech to come out -- in about fifteen minutes, since there happened to be someone nearby! Within two hours, they'd come out, replaced the filter (oops), unclogged the condensate drain, treated the evaporator coils and drain pan to prevent future buildup, checked the furnace to make sure the burning wasn't anything bad (just crud that had overflowed the pan), given me some advice on DIY and professional ways to keep the drain unclogged, and left me a happy customer.They also replaced a toilet wax ring just as professionally, and pointed out some future maintenance they could do now or later with no pressure to do it now. It wasn't an urgent call and I'm not on their home protection plan, so I ended up scheduled a week and change out, which was a bit disappointing but understandable.They are *not* the cheapest in the area for small jobs -- if you calculate the hourly rate, it sounds absurd! But that hourly rate has to cover paying the plumbers (including while they're driving!) and office staff, paying taxes and health insurance, keeping the truck fueled and maintained and stocked with parts, covering licensing and training and insurance, keeping the lights and phone and email and website on, and so much more. You may be able to get a job done cheaper elsewhere, but I'm happy paying extra to a company if it means I get better and smoother service.
Ruben Sotomayor
8 months ago
Antoine was very professional, responsive and on time throughout the installation process for my new heat pump.
Benjamin MacNeil
2 years ago
The tech communicated his arrival time and was on time the morning of the service. JT and Jose were able to assess the problem and provide pricing each step of the way. I had gotten pricing for the work from other plumbers and Boston Standard was on the higher end however, the techs were professional, wore boot covers, cleaned up after themselves, completed the work in a single visit and provide a warranty. For the price difference, the professionalism was worth it in my opinion. Would use again.
Lilian was great. we had the earliest time slot for service at 8. she called at 7:20 and asked for permission to come early which was phenomenal, so she ended up getting there at 7:40ish and was done by 9 and I wasn't as late for work as I was planning. She also was very reasonable with how she charged us for the service and was very clear on what our next steps were to replace our control board. I felt like we were getting a fair and transparent deal and would highly recommend.
Franklin Wiggins
a month ago
Next time, I have to install ductless/ducted heat pumps for HVAC and water heaters, I will reach out to these guys (specifically, Renato, Artur, Ledi, and Gio). We spoke to four other contractors and these are the guys who actually followed through on their word to get us a quote. Once it got down to doing the work, they communicated clearly, were specific & transparent, showed up early or on-time, cleaned up every day, and managed their subs effectively. Their payment plans were courteous to say the least. These guys are what five stars actually look like.
Monica & Daniel Coriolan
2 months ago
There seems to have had some leak (over some period of time which created mold growth) because there was visible water damage. Nonetheless all the test performed by the plumber were not able to show where and how the water seepage occurred. The plumber offered us his best opinion as to how the water seepage may have come to be.
Kenny was friendly and easy to talk to. He explained the procedure and was knowledgeable about the maintenance of other appliances I have.
Brian was fantastic. We talked about heat pumps and he was very upfront with the pros and cons for my situation . He was incredibly responsive to my questions and followed up with same day answers. I didn’t end up moving forward with anything but I was encouraged by the experience and will definitely be a customer in the future
I'm a new home owner bought the house the boilers wasn't working They went to check it out
turn out it having problems they explain it better to buy a new boiler because it wasn't well maintained
Carolyn Goff
9 months ago
We’ve been customers of Boston Standard for years and have always been so happy with them. They are very responsive and have a great team of friendly and knowledgeable professionals. We had a bathroom floor being replaced and needed the toilet pulled and then reinstalled after the floor dried. The scheduler did a wonderful job (as always) working around my timeline. Brian did a great job with the pull and the other technician with the reinstall (who’s name I’ve forgotten sorry!) both were super efficient, knowledgeable and such genuinely nice guys. Great company! Thanks to you all.
Our furnace was blowing cold air. Daniel was friendly and professional. He listened well to my description of the problem. He was quick, but also took the time to explain everything well. Because there would be a wait for the part, he made an adjustment that would make it more likely our furnace would light and provide some heat in the meantime. He also showed concern for our safety when he checked on where we had a Carbon Monoxide monitor. (5 stars to Daniel)While Boston Standard advertises 24 hour emergency service, the current reality is that they don't have enough staff to respond to calls. I called Friday evening at 6 and was told that the weekend tech was already all booked. Thankfully, it wasn't terribly cold and we got service on Monday morning. (4 stars for Boston Standard)
The guys did a great job installing a ductless mini split system and have been very responsive to my questions that have come up after. They also identified and fixed an unrelated safety issue that they found, which I am incredibly grateful for!
Highly professional and thorough free estimate process
Cory Beaudoin
2 years ago
Joarez was awesome... my estimate my super-thorough and professional, and the entire process was painless from the phone call, scheduling, and on-site visit. My specific project went in a different direction, but I wouldn't hesitate to schedule Boston Standard for a new project in the future!
Rashaad Elder-Bush
2 weeks ago
This company is responsive and professional. I've called them twice now running into plumbing issues and they were able to resolve both. Prices are steep, which is the only reason I'm giving 4 stars instead of 5. Everything else is solid.
I've had to use many contractors over the years and by far Boston Standard has renewed my faith. Finally a company that is truly customer oriented. Their overall work is phenomenal, but its the small details that most other companies overlook where Boston Standard excels themselves to be better than the rest. Their care for your property, like it was their own, truly puts you at ease. Their diligence in explaining problems, potential problems and presenting the customer with different options far surpasses what I'm use to with contractors who typically try to sell you the worse case scenario and charge you considerably higher prices than original estimate.Boston Standard came in and replaced my kitchen sink plumbing, toilet and bath tub plumbing quickly, efficiently and most importantly right. All along with a good sense of humor great attitudes.Well worth every penny.
Ashley Latta
8 months ago
Incredibly knowledgeable, responsive, professional, and prompt. Great communication through the whole process and speedy completion of the work. They even helped us submit the Mass Save rebates and schedule the necessary energy assessments. I would highly recommend this company. Thank you to Josh, Antoine, Fred, Debra, and everybody who was so helpful to us.
Kai and Ashland came to unclog a faucet that keeps stopping up with debris from the incoming water supply. This is a recurring problem. Kai not only detected and cleared the latest clog, but gave thoughtful advice about how to keep them from recurring. Much appreciated.—Paul
Boston Standard has performed many services on my property, including installing an energy efficient gas heating system, replacing a water heater, and other services. They are always professional, knowledgeable, and punctual. This is a major contactor with lots of staff at every level which means the wait times are shorter than with a smaller contractor, though prices may be a bit higher. Highly recommend using Boston Standard.
We had a growing list of plumbing issues in our condo and weren't sure who to call. I found Boston Standard Company on Google and they were great. Cost us way less to get our issues fixed than I was expecting, and the customer service was great. The woman who helped me make an appointment was really friendly and helpful. Mike and Caesar showed up on schedule and had the work done in no time. They were both friendly and knowledgable, and did great work. I couldn't be happier. Thanks to everybody at Boston Standard Company!
Boston Standard installed a new boiler for me last winter when we were down and out. They were easy to deal with and the installation was completed quickly by their crew. The whole process was easy and I was thankful to have found them.
Marjorie Howard
6 days ago
New England Ductless was on time and very polite. The employee spent a lot of time getting the job done and also explaining to us what he had done. We had a problem later and he returned promptly the next day and fixed it. He was very easy to deal with.
Miriam Lahage
10 months ago
Really appreciate the professionalism. The situation was explained so that I could understand my options. The work was done effectively and professionally. Would definitely recommend Klajdi!
Provided excellent emergency service for a broken water heater. Bill H was super responsive and committed to finishing job by end of a Saturday!
Jonathan Burak
7 months ago
Boston Standard and the heating and AC technician, Anthony, is excellent in every category. On time, expert in his work, listened to everything I had to say and was amiable. Addressed all my issues. Checked everything, made recommendations to repair and upgrade some components and gave me a quote for each option individually. Never had better service than this.
Alene Burroughs
5 months ago
Arrived within timeslot sent - Professional and thorough system repair.
The technicians were very through, professional and neat. The wore shoe protection to avoid any damage to our hardwood floors and left the area as clean as they found it. I would definitely recommends Boston Standard and have been a client for almost 8 years.
This was my annual AC service maintenance visit. Olivia was great and explained things as she went about checking and cleaning my system.
rafael lopez
11 months ago
Had a new total warehouse heating system install, and they did awesome job would recommend to any one looking for excellent work and good price.
Gary K. Daffin
a week ago
The mini-split system at a house I own wasn't cooling properly, not blowing cold air. Jermain identified issue quickly and explained the process for assessing the cause and making the necessary repair. He explained it in a way that I understood (and I know no little about how HVAC systems work). I had a quote for the repair within an hour.
On-time (rare these days), courteous and professional. Miscommunication with the office while booking was quickly cleared up by the onsite technician. I was kept informed of the progress and the job was finished quickly and efficiently.
Lawton Real Estate
3 months ago
They are the most professional, polite, and knowledgeable technicians I have ever worked with.
I paid over $1000 for this company to not be able to solve my problem and potentially do more harm than good. Given it was a complicated job where the electric was cross wired with another unit in my building, I paid them to rewire my unit which wasn't even the problem. They told me the wiring was bad versus that is was connected to another unit. They then quoted me $6500 to replace my condenser and my neighbor, who had the same issue as mine, almost $7000. We ended up going with another company who did the work for $2700 each. Be careful of this company who are going to overcharge you for labor and didn't seem the most competent at their jobs.
Amazing service! Arrived right on time, and even called 10 minutes before as a reminder. Dylan was very professional, friendly and helpful, and serviced our hvac unit in under an hour. Highly recommend!!!
Remote Quality Bookkeeping
9 years ago
I have been working with Joe and his family for years now. They are always available for any questions we have, and are fair with us and all of their customers. Great people, great service! I highly recommend them.
I will keep this company on speed dial, they were as professional, efficient, affordable, and attentive as I was hoping for and so much more! I asked more questions than I had any right to on plumbing and heating issues and the tech Dan was super friendly and informative, there was nothing he couldn’t answer, a good sign of a true professional. This was my first time using them but it certainly won’t be the last. Lastly, I’d like to also give a shout out to their super friendly office staff that helped set everything up and made it very easy to get everything accomplished.
Kristin Regan
2 months ago
Michael and his team did a great job installing mini-splits and central air in my home. They were professional and completed the job on time. I would definitely recommend them to a friend or family member.
I really appreciated that Nate came over on short notice on a Friday afternoon and he was happy to help us out. He replaced our kitchen faucet and kept us in the loop every step of the way. He was very professional and friendly, had great communication, and got the work done quickly.This is the second time I've had Boston Standard fix something in my apartment, and they'll be the first people I think of next time I have an issue.
Christy A. DeSmith
a year ago
Kai and his team were super friendly and fast, plus he taught me how to avoid the same problem in the future. I was very happy with the experience and the outcome.
Mollie McLaughlin
6 months ago
I have Boston Standard come twice a year for maintenance and have always been happy with service. Yesterday I had the privilege of meeting Thomas Heck one of their techs. He is the only tech that has come out and investigated our lack of hot water. He was professional, thorough, and extremely nice. I would recommend him to anyone! Thank you Thomas!!!
D. Vanessa Wilson-Howard
a year ago
Addressed a drain clogArea requiring other professional, they offered referralThank You so much for that. Mr. KAI was very professional and did all the legwork for the products and services needed.Although no one wants plumbing issues, I was able to exhale a bit once the crisis was remedied......THANK YOU for destressing me!!!!!
Antonin Bacot
4 months ago
Great work, thanks! Very professional finishing.
We've had only good experiences with Boston Standard. Everyone who has visited our home has been very friendly and professional, and the folks in the office make working with them pretty easy. The owner has been very helpful on the phone and even made a service call himself when we were without heat a few years ago. Another time, the weekend on-call technician worked with me over the phone, and I was able to fix the very minor issue that prevented my furnace from firing, saving him a trip to my house and saving me the cost of a service visit.Perhaps one of the things I appreciate most is that they have never try to sell me something I don't need. If it's not an easy call one way or the other, the technicians go over the pros and cons and include us in the decision of how to proceed.
I’ve been very happy with Boston Standard and especially while I’m deployed to the Middle East. They made one Huge stressor for me into nothing. I can count on them night or day.
Gregory Kamenetsky
3 months ago
Bill diagnosed the problem, explained it to me.Fixed it.
Was polite.Cleaned after work
Caroline Buckee
2 years ago
Boston Standard are completely reliable, professional, and high quality. I like the fact that they explain everything to you clearly and not in a patronizing way! Would recommend.
He conducted himself in a professional manner. Caesar was very patient and able to diagnosed the cause of the problem the very first day. As a first time customer, I am very satisfied with the service that I got, and looking forward to do business with Boston Standard Company in the future.
Courtney Lemoine
a year ago
I can now water my plants! Boston Standard came to install an outdoor spigot in an area that my hose couldn't reach. Chris was friendly, arrived on time, wore booties in the house, and cleaned up everything. The project went exactly as planned. I'll definitely use Boston Standard again!
Teklu Tessema
2 years ago
We thank BSC for great service . The technicians Tim and his colleague were courteous and professional with high standards. They installed new boiler with beautiful lines of water and gas pipe.
Happy New Year to all of you !
Richard Lewis
5 years ago
This is what a plumbing company should be. From start to date, 5 star service. I base a lot of my review upon the sub zero temps the last 2 weeks and the workload plumbers must be experiencing, that being said, the fact they answered the phone was astounding enough. Scheduling was easy and they showed up on time. Their quote was what I expected, better than most. Their work product and diagnostic ability is second to none. When a secondary problem was discovered, they immediately made me feel comfortable they would not abandon me. They’re probably my new plumbing service.
Joel Dunbar
11 months ago
Diagnosed the problem and came up with a repair plan. Good communication and service so far.
Jeff from Boston Standard was fantastic in diagnosing the issue with our AC, which wasn’t obvious at first, and then working assiduously to find the fan part we needed, which was not easy. He did a fantastic job explaining what was wrong and how it could be repaired. Then he squeezed us in to his busy schedule to do the repair. I would highly recommend Boston Standard for HVAC work.
Excellent experience with Boston Standard & Ashlin
Sarah Parker Geller
a year ago
JT and Rick were very professional and knowledgeable. They found and fixed the leak from my toilet and even went to Home Depot for a part they needed to fix a light fixture that came down in the process. Thank you!
The Best! We've used them for years on different properties. Always on time, responsive, and very professional. Have helped us out in emergencies, new install, and regular repairs on hot water tank and leaky pipes. The team answering calls is also great - always willing to listen and help. Also appreciate that they are very well organized - keeps track of all the service calls and information on different units and past calls. They are always our first call!
Michael S. Teller, AIA
2 years ago
Our boiler stopped working on the evening of Memorial Day. I called at 9 that night and they were on site at 2:00 the next day. They diagnosed the problem, went and got the parts, and fixed it that day. In fact they stayed until 7 PM to finish the job as there was a programming issue that I suspected we had. For some reason the boiler was programmed to shut off at night. In the winter it would always be cold in the morning in our house. James and Tony were terrific. Boston Standard has always been reliable, prompt, professional, and knowledgeable. I like that they always take my calls and warranty the whole process. I’ve tried to get other plumbers to come. That was a frustrating process. Solved it with Boston Standard.
Courtney Pollack
11 months ago
Very happy with Boston Standard. They were quick to help us determine the source of our leak. Knowledgeable, communicative, professional, friendly, responsive. We had a great experience and will call them again. Highly recommend.
Charlie Reichenbach
7 months ago
I had a boiler that was vibrating pretty furiously. Ended up being a combustion issue. Jeff was great. It took him about an hour to calibrate, but now it works perfectly.
We spent months trying to find a company that would remove an ancient, broken, oil furnace and replace it with a central heat pump system. Most companies were unresponsive or unhelpful, and in some cases outright argumentative, refusing to give us a quote at all when we said we wanted to do a whole home heat pump conversion. From the moment we reached out to Boston Standard, everything was different. They understood that we needed a system in place before winter, developed options for various approaches we could take, coordinated and timed an install that included a replacement of our electrical panel, the addition of a new ducted air return, the installation of a whole home heat pump heat/ac system, and the installation of a third floor mini-split, and completed the work in a matter of days. For such an enormous project, there was almost no impact on our day-to-day, and any time there were small issues to discuss, the sales crew and on-site team were communicative, clear, and helpful. When we ran into difficulties with the Mass Save contractor, they helped reach out and expedite the work, and they coordinated/submitted all of the unwieldy paperwork for the rebates that are provided by MassSave. They also offered financing options and immediate cost savings for paying up front. Any work of this kind is going to be costly, but if you're going to pay for it, you want to know that the contractor understands how much you're investing, and is invested in making everything work for you. That's rare to find, and that's what we got with Boston Standard. True professionals.
James was very polite and knowledgeable. However, the actual job needed to be scheduled for a later time. I will add more comments after the job is completed.However, he was very pushy in collecting money from me, although I told him that his office agreed to send the bill to the owner, which they had her information. He called the owner and asked for the money, she immediately gave him her credit card info to use for payment. Both myself and the owner agreed that for money collection he acted like a bad debt collector and was rude and somehow disrespectful.
I love their services. I have used them also for my business.
Daniel was knowledgeable and extremely helpful. I plan on using their services for my yearly maintenance.
Showed up at agreed time, and very efficiently installed the heater. The company also lets you know when one of the employees are heading over with a picture of the employee, which is a nice touch. Had very competitive pricing, and everyone I interacted with both from technical and administrative perspectives were friendly and courteous. 100% would recommend.
Diamond Kartel
a year ago
I should have followed my Gut. $307 for him to tell me he's not touching the Unit. He took pictures to send to me as if I wasn't standing there to see. Then sent a Quote for $14k for something you didn't look at, so how will you know how much the replacement of the system would be?... A Racket is what they used to call these kinds of Businesses, a Sham is also a good 1. I saw the Reviews and went Local. But I am probably Loco for still calling. Buyer Beware..
I discovered a pipe had frozen in my living room and water was leaking all over. It was a Sunday night and we had just had record low temps in Boston that weekend. Considering how busy plumbers were with emergency calls, I consider myself very fortunate to have called Boston Standard. They had an opening the next day! They showed up on time and located the leak quickly and set about to get it repaired. They were prepared with all the tools and materials they needed. They were very professional and very clean! I would highly recommend Boston Standard!
I spoke to a few maintenance service companies before choosing Boston Standard. Joanie was by far the most helpful at explaining what we get (and didn't) and she had a terrific attitude, which I think goes a long way. It is a service industry, right? I'll ding her a bit since she screwed up our first service appointment (booking me at 9:30pm instead of 9:30am so I was left waiting around that day). But she made it right afterwards.Lily was our service tech, and she was outstanding. I had a lot of questions and she answered them all. I know my HVAC system is in very good hands. Plus, if I have a plumbing problem, I'll know who to call!
David Cantrell
7 years ago
Overall a negative experience with this company. I called them in 2014 after moving in to a new house. I had a leaking water line feeding a spigot in the backyard. Water was leaking in to the basement. Appointment was scheduled and they fixed it by installing a new shut off valve, spigot, and pipe connecting the two. Took a couple of hours and was $120. Not bad. The guys were very nice and professional, though I thought it was odd they asked to borrow my electric drill. Wouldn't you have that on your truck?Skip ahead a year. I had shut off that new spigot for the winter and when I turned it back on in the spring, the valve burst and water went everywhere in the basement. Called them back up and they came out to fix it under warranty. They did this and it worked for the rest of the season.Skip ahead a year. Again, I shut it off for the winter and go to turn it on in the spring. The valve didn't burst but it's leaking. Put a bucket under it and call them back up. This is where things sort of fell apart. Whoever answered the phone and talked to me hung up on me in the middle of me responding to a question. I thought my phone dropped the call, so I called back only to be directed to the answering service. At this point I'm thinking I should call a different place. So I did and scheduled an appointment with another plumber. Boston Standard called me back in the evening, which I thought was odd, wanting to confirm scheduling the appointment. I said I was confused by this and also did they hang up on me while I was answering a question. The answer was yes and the explanation was that they were determining if it could be fixed under warranty since I was technically a few days over the 1 year mark. I said I called a different plumber and they happily said ok, great, bye! (more or less).The people seem nice, but they don't seem to do quality work for these small repairs. The plumber I had come out commented on a number of things. First, the shutoff valve was installed in an unsual way which required the handle to be bent upwards. They also used O-rings which were not installed correctly. And the part itself was of very low quality. Furthermore, the spigot was installed incorrectly too.Everything is fixed now, but I don't think I will call Boston Standard again.
Lourdes Sariol
5 months ago
I really appreciate how promptly and clearly they communicate and answer questions.The technicians were thorough, knowledgeable and very professional.I received their report and quote for workWithin the same day.I will definitely continue to use their service.
Boston Standard was here twice in the last week. First, Frank and Tim installed a temporary water heater so we would have hot water while we waited for the install of our new furnace and hot water heater (and air conditioning system). The first indication that they were professionals was that they immediately began to put booties on without me asking. They were polite and professional, finished in less than the estimated time, and did a great job.Then, Frank and Kyle came on Thursday to install our new system. Once again, polite and professional. They did a fantastic job — rearranged some things to give us a bit more space in the basement, set everything up, made sure it worked, cleaned up well. Even though there was a slight miscommunication with the office and the two-day install window was a bit short for a system that included air conditioning, the guys worked hard to get the whole thing done in that timeframe. And, except for a few things that Frank came back to do today (because it got too dark yesterday to finish), they managed to do it. An amazing job.A quick note about Leo, who came to look at our old system and propose a new one. He spent way more time than anyone else giving me a proposal had, and his proposal was very clear and reasonably priced. He also was available to answer all my questions — I had many — and even answered my text while he was away on vacation to help fix an issue with the temp water heater.Based on these experiences, I would unhesitatingly recommend Boston Standard.
Sean McDonagh
a month ago
Very happy with the professionalism, the responsiveness and the attention to detail
Birgit Hartje
4 months ago
Joe , is a master plumber! He was super knowledgeable -knew all the quirky things with old radiators/heating systems.
Robert DeRosa
3 months ago
Great experience with Boston Standard company. The technician arrived during the prescribed time. Technician Brian M was professional, installed faucet without any issue, cleaned work area up after finishing. All and all a very good experience.Rob D
Laurin Johnson
6 years ago
I had the pleasure of meeting Ira and Dillon. I was blown away by how professional, knowledgeable, polite, honest, and efficient they were. They throroughly explained what the issues with my toilet and dishwasher were, and went above and beyond what the job called for to fix them. Ira and Dillon showed up when they said they would and they took pride in the work they did. This is the best experience I have ever had when I've called someone out to deal with plumbing issues. This is the only company I will use in the future, and I won't hesitate to recommend them every chance I get. A big thanks and heartfelt appreciation for Joe, the owner, and for Ira and Dillon, the technicians.I also want to thank Joanie at Boston Standard. It was so easy and pleasant working with her to book an appointment. I couldn't believe how quickly she was able to schedule people to come out to my place.Everyone I've dealt with at Boston Standard was professional and helpful.
Julie Anderson
6 months ago
I have found Boston Standard to be super-responsive both for emergency calls and for business transactions. I have recently switched my heating/plumbing service plan over to them from another company.
Klajdi was very punctual and professional. Although no work was completed on this visit he was methodical and took his time to evaluate the problem which is a bathroom ceiling issue and figuring out where is the leak coming from. He took photos and checked out possible leaks coming from my upstairs neighbors. As a result of his visit I will have the ceiling partially removed so that the exact source of the leak is found and repaired.
HVAC system and water heater system evaluation for decarbonization options.
Nick was very professional and worked with us to come up with a comprehensive decarbonization plan. Nick was responsive and thorough.
Thomas Rising
2 years ago
Boston Standard (Jeff) was great! Very professional and they did a great job in installing new gas piping to our outside gas fire pit and also hooking up the main gas line to the newly installed upgraded gas meter by National Grid. Great work all round, and will definitely recommend! Thank you!
I had a very simple/straightforward job, so my experience may not be indicative of bigger work, but Boston Standard was a pleasure to deal with. Scheduling them was straightforward, they communicated frequently and expediently, and they were reasonably priced. I asked a lot of questions about the checkup/maintenance work the tech was performing on my boiler, and he was very courteous in going over everything he was doing in detail. I wasn't shy about telling him I'd rather not have to hire him to do it again and he didn't mind at all, the work he did was easy enough for any DIYer to do. But next time I need serious work done on my heating system, I know who I'll call!
As a new customer it was quite a wait between when I scheduled my preventive maintenance and my actual appointment, but it wasn't an emergency, so that was fine. Our tech Olivia arrived right on time - perhaps even a little early - and I was surprised to hear that she'd been here before (previous owners used Boston Standard as well). It's great to know that their techs stay with the company long term. Olivia checked out our boiler, cleaned it, and made sure it was in good working order. She made sure we knew how to light the pilot in case it goes out and explained a bit more about some upcoming maintenance the system may need now that it's 15 years old. We signed up for the annual contract, which seems to be a good deal. Great experience overall and will continue to use them. Thanks Olivia and team!
I am very disappointed in the service provided. The two techs that were sent spent maybe 30 minutes looking at the system (did not test anything or do any actual work that was listed as Diagnostic level 1 on my invoice) and then disappeared for 45 min to call to get quotes for the work. This cost me $386.90. I was told my block was cracked and needed to be replaced or my boiler needed to be replaced. After speaking to three other contractors, they all confirmed I should not replace my boiler in its current state. The other companies also all gave me quotes to replace the system if I wanted to at almost half the cost I was quoted by Boston Standard for the same work. This is predatory behavior in my opinion, and I hate to think your company stands for overcharging folks who do not do the diligence to get multiple opinions/quotes. In the past I have only had good interactions with your company, but this last service call left me very unhappy.2.18.2021 update - Boston Standard was very responsive with my concerns and actually gave me a refund on the diagnostic service charge (which I wasn't expecting at all). They said they would look at the quotes given to ensure that they were not including additional work that might not be necessary at the immediate moment. I'm happy with how responsive they were to my concerns and I'd suggest dealing with Dan as he is a consummate professional.
Mark Mulligan
8 months ago
Prescott arrived on schedule and gave a good explanation of the maintenance work to be done on our tankless boiler. He completed the work in 3 hours, as promised. Prompt, polite, professional.
BSP has always been so helpful for our repairs for our boiler and heating system. Highly recommend.
Abington Kids & Company
2 weeks ago
Josh was very professional, thorough and was very knowledgeable!
Recommend anybody to this company a job well done thank you guys appreciate you
Lindsey Varney
2 years ago
Boston Standard is fantastic from start to finish- from their ease of booking, clear communication with reception and billing, and of course their professional maintenance staff. They're a well-oiled operation and it shows. Manny and his partner Brandon were kind, efficient, and tidy (and Covid safe). I will definitely be using them again when it comes time to service my system.
Excellent and professional. Cannot say enough good things about the company. The staff when scheduling is professional, the installers are professional and wear masks and booties. Positive experience.
Rafik Mansour
5 years ago
I usually don't write reviews but I felt compelled to write this one because I could not believe how I was treated and to warn other people about dealing with that company. I had a thankless water heater for 12 years and suddenly it started to work properly. I called Boston standard and you told that the unit needs service and that will fix the problem Paid 523 dollars. A few days later the same error code and the problem. They came and placed a pump for 408 dollars and was told everything is fixed. Unfortunately few days later same problem. Called a different plumber who advised a new system and he replaced my old heater. Called to the owner and he hang up on me and refused to reimburse my money almost a 1000 dollars, The new system cost me 1500 dollars.I had to let people know Bad business , very expensive and not friendly get a quote from somebody else. I feel very horrible writing this review but i felt compelled to share my experience
Christopher LaRoche
3 years ago
Boston Standard and Nate particularly were great. They were on time and were able to complete a fairly complex fixing of our kitchen plumbing structure. Highly recommend!
Matthew Gulino
a year ago
UPDATE: I had someone out to do a leak test for less than what it cost me for Boston Standard to do a 30 minute diagnostics. Doubling down on DO NOT USE BOSTON STANDARD for small projects unless you want to be robbed.Boston Standard came out to look at my mini-split system because there is a leak or clog in the refrigerant so the units haven't been cooling. Mind you, this system is less than a year old. When they arrived I told them I had done some trouble shooting with Mitsubishi support already and came to the conclusion that it was a leak or a clog (which is pretty typical for mini-split issues like this). Boston Standard sent two technicians out to run diagnostics which resulted in them telling me there MIGHT be a leak or clog. They charged a ridiculous $550 to tell me what I already knew and had already told them. They then quoted me $7,500 just to preform a leakage test. That quote didn't include any actual repair work, that was just to locate the leak. I don't even want to know what they would charge me to do any actual work. In short, don't use Boston Standard for small projects unless you want to pay an obscene amount. Maybe that is the going rate right now, but speaking to a technician for 20 minutes to be charged $550 for something I already knew, and then quoted another $7,500 just to locate the problem BEFORE any corrective work is even done just feels like robbery.
Nathan Gelinas
2 months ago
Joe was great. Explained everything and did the repair quickly and efficiently.
Brian Whalley
2 years ago
We had Boston standard install two ductless acs in our condo and they were excellent end to end. Leo fully explained the process, listened to our needs, answered all our questions and gave us different options to cool our condo. We then had Matt ashlyn and team do the install over two days. They were respectful responsive and did a great job installing everything and it looks great! They completely cleaned up everything and cannot recommend them enough.
Rick and his apprentice Eddie were professional, knowledgeable, prompt,friendly and engaging, willing to answer my questions and educate me about my new hearing and hot water systems. They left my basement as clean as they found it!
Dorothy Galvin
a month ago
Great experience. Excellent communication. Technicians were friendly and professional. Highly recommend.
Jeanette Sergeant
a year ago
I was told the install would take 1.5 days and it took two full days. When they left the job on the 2nd day there was an open hole and huge mess of equipment, tools and trash left in my basement. The outside vents never had covers put on them. After I called they returned Tuesday, after being late, to complete the work. Since I had been a loyal customer from 2015 spending around $35000 with Boston Standard I asked for some kind of discount for this horrible experience and was told no. I will never use Boston Standard again.
Lindsay Warren
5 years ago
Boston Standard's operation and customer service is far above others that we contacted for an HVAC replacement quote. They are very professional and organized, down to the contract signing and billing process (via an online system), which makes it much much easier to navigate this process.They are very responsive, patient with questions, and are willing to explain each detail. They are also willing to work with you on price and have good options for financing.In particular, Ryan P, Frank M and Brendan H provided very good customer service. They made the experience.Our new Trane system is running great and we have already seen an improvement in our electric bills.
patricia sullivan
3 years ago
I have had great luck with the plumbers sent to my home. Not only did Elvis m. and Frank M. take time to explain everything they, like the other people in your company were friendly and cooperative and worked fast andefficiently. Your workers are you strongest value to your company.P. Sullivan
Found out the hot water was out when I woke up. Rich was able to come check it out later that day, and replace the boiler tanker the next day, and explained the specific issues. Very friendly and professional. The woman on that I spoke to on the phone, Yamira, was also very friendly and professional. Very impressed with the experience.
We are very disappointed with the service.First, I called several times to schedule and confirm the arrival time. I was told it's 8-9am and we'll be the first one in the day. However, the arrival window was changed to 11am-noon without giving me any notice. Then they arrived around 1pm. I live in a condo and I had our maintenance guy start waiting from 8am. He needed to work several extra hours because of the delay and I need to pay for that.Second, I was told I was charged half of the invoice when I scheduled the work. However, when I checked my credit card activity later, I was charged the full amount. I had to call them several times to get that sorted out and I was told it has been taken care of. Then when the work finished, I was told to pay another half price. I had to call them again to resolve this. If I missed checking my credit card activity, I would be charged 150% of the price...Thirdly, when I got the quote, the technician was very specific that this work was going to take 8 hours and that was what the quote was based on. When I called to schedule the work, I was told immediately only 4 hours are needed, which makes me question the accuracy of the quote.So overall, there are many steps that went wrong, which makes the whole process very disappointing.
Jennifer Ashburn
3 years ago
From the initial contact to completed service Boston Standard was 100% professional. I’d been working with another service company that went out of biz. A tankless water heater the initial company installed wasn’t able to provide HW to one of our showers. The other company had diagnosed a problem with the WH and was suggesting hefty repair and replacement. Boston Standard techs came in and diagnosed a faulty shower head and replaced the innards of the faucet. Voila hot water!! The techs arrived wearing masks, gloves and booties and never removed them during service. They worked clean, quickly and respectfully in our home and I thought the price was fair. They were also very clear and communicative from start to finish. I received texts confirming service as well as a courtesy call 15 min before arrival. I wouldn’t hesitate to recommend BSC.
linda diggs (taj29)
a year ago
My hot water tank and heating system needed to be replaced. Boston Standard had fantastic customer service; explained everything thoroughly, excellent installation; meticulously completed the job by professionals. I highly recommend your services.Thank you Boston Standard.
Competent, courteous, responsive, and punctual. Everything you could possibly want when you have a ticking time bomb like a leaking oil tank. I really could not be more pleased with how the entire process unfolded, especially the new furnace & humidifier. I am immensely pleased that I'll never have to deal with that oil tank ever again.
Got an HVAC system maintenance service conducted by Anthony -- he was very thorough, quick, and efficient. No complaints, and appreciated him giving me such detailed information on his process
Mike MacDougall
3 weeks ago
Brian was professional and informative and I totally enjoyed our conversation. I hope he comes back next year for my annual service!
Fabricio Paes
8 months ago
The team was very professional, on time, answered all the questions I had, the project manager was super responsive and proactive in reaching out throughout the process. I couldn't recommend Kyle enough to work with. The guys who replaced our oil boiler to a gas boiler we very knowledgeable and performed excellent work.
Boston Standard has been able and equipped to evaluate and diagnose issues with a complicated heating/cooling system in an old Boston home. Scott prepared and took time to describe work quotes that were easy to understand and included options at various price points. Haley proactively scheduled the work and quickly and professionally responded to questions. Installation specialist, Kyle, was always punctual and took ownership of his high-quality work during both diagnosis and repair. I look forward to working with Boston Standard in the future.
Kai has been great the two times we've needed plumbing support. We appreciate having one person come to fix issues, so there is familiarity with our home.
Mark Vickers Sr
9 months ago
What made this experience very good was the technician, Ramond Orgando. I had routine maintenance performed and two days later an adjustment to the system was needed. Ramond came back that morning and corrected the issue after the company stated that they would try to squeeze me in today or tomorrow. However Ramond's professionalism and genuine concern really redeemed my posture towards the company who should be very proud of their employees like Ramond.
I have been a long-time customer of Boston Standard, in fact I pay them a monthly fee which is supposed to include two annual system inspections and priority service. I had the summer AC inspection scheduled last week, and waited all day for a technician that never showed up. I rescheduled for today and it happened again. Despite receiving confirmation texts, no one ever arrived. Boston Standard has been extremely unresponsive and unapologetic. If this is their priority service, I can’t even imagine how they are treating everyone else. I waited 20 minutes on hold, but no one answers their phones either. Look elsewhere for service.
Robert Mongell
2 months ago
professional attention to the heating/cooling system, great care & service!
Nick Komissarov
8 years ago
I've now used Boston Standard three times to do plumbing work of varying complexity (from simple garbage disposal replacement to multi-day gas line re-routing). Every single time Boston Standard had exceeded my expectations. They are flexible with scheduling, always on time, and most importantly do high quality work.I've had several bad experiences with other plumbing companies in Boston and only wish I started working with Boston Standard earlier.
Peter Winterbottom
9 months ago
Danny diagnosed the repair and two days later was back with the part. He was friendly, knowledgeable, and professional. We would gladly do business with him again.
Jose was able to find the problem with my new ductless units that Boston Standard installed and explain it so I understood. Boston Standard lives up to their word that will work tirelessly to figure out what’s wrong with your unit. In my case, the AC system was not generating cool enough AC. It’s now working extremely well, thanks to the tireless efforts, professionalism, persistence, and patience that Jose and the entire Boston Standard team demonstrated.
Waqar Tajuddin
a year ago
They are an absolute rip-off. I had them come over to fix the Viesmann Boiler. They wanted $2700 for it and wanted to replace some parts. So I said - No thank you and paid them $300 for a 30 minute visit. I then called up another company and they showed me the parts that needed to be cleaned up. The guy worked for a couple of hours, cleaned up what needed to be done. I am expecting a bill of around 300 (have not paid them anything yet). Do not use Boston Standard.
Kathryn Uhlenkott
2 years ago
I used BostonStandard to do work order required by BHA inspection. My technician Kia was on time, efficient and thorough. I appreciated his knowledge, and experience, his professionalism and his good nature. I was able to provide BHA with a completed work order to their satisfaction. Thank you!!
Kate U
Michael Bellefeuille
2 years ago
Joel and Chris from Boston Standard installed our new water heater and removed our old one. They were very professional, great to work with, and happy to answer our questions. The installation is immaculate--very neat and compact. I recommend them very highly.
Frank and his apprentice Kyle spent two days installing a new heat pump for me (heat and AC). They were polite, careful, and as clean as can be. The electrician that was supposed to come wire the unit could not make it on the last day of the installation which means I am without heat for two days but that isn't the fault of Frank or Kyle. Hence the 4 starts. Boston Standard did leave me with space heaters free of charge. Still overall a relatively positive experience given the high price tag.
I was looking to have some work done in my condo installing some dryer duct work, and found Boston Standard online.The lead tech Mike and his assistant Tony were extremely efficient and professional. Mike was able to answer all my questions and helped me understand the process whenever I asked him any questions. My experience and satisfaction with his work is top notch. Mike was very polite, and even cleaned up and swept up after himself.The company's office always called me back and were always able to respond to my calls or emails. They were very professional and were also able to recommend other help in order to get this project done.Overall I would 100% call them again if I ever needed some similar work done.
Michael Falcone
a year ago
I am shocked by the negligence of Boston Standard.This company installed a mini split AC unit in my apartment in 2014. During the summer of 2021, the unit began to leak into my apartment, to the point where it would fill a bucket each hour. I had the drain lines cleaned out by a different company and they suggested that the condenser needed to be serviced.This is when I called Boston Standard. They asked for photos of the condenser. Based on the photos, they suggested that they could not service it. The reason is that it had been installed on the exterior wall of my second floor unit, about 15 feet off the ground. They claim they cannot access it and that I should call the company that originally installed it. Apparently they don't have ladders.I bought my unit in 2021 so contacted the previous owner to find out who installed the AC. Low and behold - it was installed by Boston Standard. I had several pleasant exchanges with a woman at the company about this, but at this point the weather had cooled and it was beyond the optimum time to service a mini split unit. We agreed that I should call back in Spring of 2022.With summer approaching, I tested my unit last week. Still leaking into my living room, I called Boston Standard for service. I received an email response stating that they cannot service it and that I should call the company that installed it.Well...Boston Standard, you installed it. And apparently installed it in such a way that you can't even service it. What gross negligence. And what an awful company that they would just keep responding with the same lazy and tired response to contact those who installed it.I would not recommend Boston Standard to anybody. They are clearly incapable and have very poor customer service standards.
Boston Standard is aptly named. Their level of professionalism and follow-through are without peer. Both Lilian and Joan are exemplary in the job that they do. I commend them to anyone with a heating issue or in need of system maintenance. Good show, Boston Standard!
Matthew Murphy
3 years ago
Great service, always professional, great communication before and after appointments and just good people! And they are welcoming to a golden retriever who likes to help while they are performing their craft.
Juan Becerra Blanco
9 months ago
Kai was great, very thorough and friendly. He explained everything he was doing and answered all my questions.
Kevin Ronningen
4 years ago
Another awesome experience with Boston Standard. If you're looking for a company with the best people and the best products, look no further. Their team is professional, courteous and has been on-time every time.
Brad Solomon
8 months ago
Kai and the Boston Standard crew were courteous and professional. Everything was explained clearly and completed in the estimated time and cost. I would recommend!
Eric Smallwood
2 years ago
Boston Standard did an amazing job for us installing an antique sink into our ceramics studio and rerouting an HVAC drain, A+. They were very professional, timely, and knew how to make the plumbing pipes look neat and tidy. We're very happy with the result.
Had two heating systems serviced for maintenance. Lillian was very knowledgeable, friendly, efficient and neat while doing the work. She fixed our water pump on system fast and even changed the filter for us. No easy task since in crawl space.
Service was great; employees were responsive, quick and professional. Went over multiple options, financing options, and installation timelines and were patient and thorough. The gentlemen who did the installation work were pleasant, courteous and communicative. Would use this company again and recommend them to others.
Patrick Donovan
6 years ago
$350 to fix a running toilet is the main reason I cannot recommend Boston Standard to anyone. This is the second time, I used them after having them install a dishwasher for me about a month ago. I thought they were very high then but I decided to give them another shot. I got the call today that it would be over $350 to stop a toilet from running. When I said but I can buy a whole new toilet for $300, Tom the Plumber laughed and said but we charge $800 to install it. I told Tom the Plumber that I was unhappy, go ahead and fix it, he called his boss then he left leaving me with a running toilet. This company needs to be avoided at all costs.
Kyle was on time for our appointment. He evaluated my needs and put a proposal together. I am in the process of evaluating the proposal against other proposals. Kyle was professional and answered all of my questions.
Kai was incredibly helpful, efficient and professional. We had three different problems and he was able to help with all of them. He gave great advice for what we can do going forward as well.Very happy that we chose Boston Standard, and could not be happier with Kai’s service.
Boston Standard has the best professional staff that are knowledgeable and dedicated to their customers. Every technician that has visited my home I would recommend. Scheduled maintenance and service from Boston Standard is excellent.
Adam Tewodrose
a year ago
They helped me find the source of a pipe leak and what caused damage in my home. Incredibly effective and efficient team, and explained everything they were doing throughout. Will most definitely continuity to use their services in the future!
They were on time and very professional and did a great with the bathroom toilet and radiator. Not to mention repaired the pipes. Yes, I would highly recommend you can't go wrong.
Alexis Rosenblatt
3 months ago
Olivia was phenomenal. She was professional and explained all options so that I could understand.
Excellent and reliable service. Very quick to schedule and actually show up on time. Great service, although perhaps not the cheapest. Definitely worth it in an emergency. I've used them repeatedly and their work is always great.
Constance Devanthery-Lewis
a year ago
The installation crew was flexible, helpful, and thoughtful about our household needs. Installation was smooth and efficient. On Day 3 after switching in our new HVAC system, everything is going great.
Replaced a basement water tank that had burst overnight. Called Boston Standard Company and even signed up for their service plan. They were timely and professional. Will totally have them on speed dial moving forward.
Samuel Mortimer
2 years ago
Our condo association has used Boston Standard many times for heating issues. They have consistently been great each time. Their technicians are great with old systems, they haven't tried to sell us unnecessary repairs and they do a thorough job in their work. I would recommend them to anyone in need of heating system repairs.
ciola bennett
2 years ago
Boston Standard did a wonderful job from beginning to end with the installation of a ductless cooling and heating unit. The installer Antoine was thorough, detail oriented, neat, and very respectful. I would recommend him and the company to anyone.
A rip off. I told them on the phone I wanted them to unhook a stove one day and hook up a new stove the next day - no moving, no removal, no parts. The didn’t tell me the cost on the phone. They showed up to disconnect the stove they toll me it was a standard cost of $1,053.00. Since I was already out a service charge & I needed done to receive the new stove I had to pay $524.00 for 2 minutes of work. I called to complain and I got nowhere. I got someone else the next day to hook up the new stove for $263
Hats off to this company. Even though they couldn't install my dishwasher with my kitchen configuration, they didn't charge me for the work they did.
Changming Qin
2 months ago
I would love to speak highly of Kai Wilkinson, who conducted the inspection of my plumber system at home. In addition to his great skills and over 15 years experiences, I wanted to highlight his amazing communication skills and patience. He explained very well on my questions and helped me better understand my system. For example, he well explained to me the different functions and pipe line under my kitchen sink and gave me a heads up about how to maintain well on the sink system as well as how to fix the sink issue by looking for a granite company. If I were his boss, I will give him a promotion or about 15% salary increase this year to retain this talent and recognize his well-versed skills in plumbing and fantastic communication skills as a person. I would also highly recommend Kai no matter where he works in the future.
Barbara Hurley
3 months ago
Nick made two trips to my condo to evaluate my heating and a/c system and provide a quote for replacement with a heat pump system. He was very professional and pleasant. Nick provided a very detailed proposal to replace my system and was very responsive to my questions and emails. I was very happy with his level of service.
Jason Stonehouse
4 months ago
Boston Standard and the plumber who did our maintenance, Olivia, have been great to work with. Olivia was on-site last week to before regular maintenance on our tankless water heater and she alerted us to some potential issues before they became a problem. She was able to work with us to outline options for repair or replacement and we were very satisfied with the options.
I had an issue with my HVAC that was under warranty. Boston Standard was prompt to respond, order the parts in a timely fashion and get things up and running.
Gerard Gardner
9 months ago
Great service and very educated and talented techncian. Thank you for a great experience!
Jerome Allen
8 months ago
Leo and I had a great discussion about whether it was economically reasonable to upgrade my mini split system. I learned a lot in our hour long discussion. He was extremely knowledgeable and straightforward.
Florence Jones
9 months ago
This was a house visit. Workers were pleasant and curteous. They took time to explain what they were doing before proceeding. I felt comfortable with them and will absolutely recommend this company to friends and family. All Covid precautions were practiced.
Evan and his team did an awesome job. They worked through torrential rain, and a heat wave. They are super nice guys too. I love my system!!!
The positive: They are very responsive, and came out each time we had our (repeating) problem.The negative: After paying for a tune-up and getting a clean bill of health, we started having intermittent failure of our heat. We paid for the useless replacement of three components and for additional service calls before the actual problem was finally identified and fixed. (And one of the multiple service people actually correctly identified the problem relatively early on, but the one who came to follow up decided the diagnosis was wrong, leading to multiple dead ends and costs.) The total cost was about twice what a correct diagnosis and repair would have cost us if they had occurred at the beginning of our saga; and the company refused to make any adjustment.
Alex Khadaronak
6 years ago
Avoid by all means! Called and asked to repair the leak in bathroom. I was not home during the repairs but asked to communicate any issues or if any walls need to be opened. The guy came, demolished the entire ceiling, charged over $400 to replace a $35 shower valve cartridge. Less than 5 days later the leak happened again. Another guy came, looked at the shower valve and said its not their part that caused the leak. Broke drain assembly, left parts sitting in the tub. I called and asked to come back and repair the parts they left dissembled. Third guy came said that thread is stripped and it will cost me another $500 to repair. They beg people and offer money to remove bad reviews. I have case open on BBB against these crooks too.
Richard Hooper
a year ago
We had Boston Std install new high efficiency boiler and mini split a/c. Expensive but very good work. With new water heater we got sediment clogging kitchen faucet. It took two visits butbproblem was solved. Very satisfied with work. Sometimes you get what you pay for.
Very easy to work with, responsive, and up front about costs. Really appreciated the careful efforts they went through to make sure the ductless system they installed would work for our purposes. I'm looking forward to working with them in the future.
We have been using Boston Standard services since 2012. They have always been an outstanding company to work with. We recently had mini-splits installed and Ernst and staff were friendly, professional and did an amazing job. We are happy with Boston Standard and would highly recommend them.
Kyera Giannini
a month ago
We just moved into the Boston area, and the former owners recommended Boston Standard - they've been wonderful! Our technician Joshua Cassidy is amazing - professional, knowledgable, helpful and patient with our questions. We're confident in his recommendations and evaluations, and he's refreshingly honest and upfront about costs/suggestions. Their maintenence plan isn't the cheapest, but it is more about peace of mind should something happen - and it already has a few times. Every time they've been extremely quick with same-day repairs and techs to the house. Highly recommend!
Evelin Shepherd Beltre
8 months ago
They are very professional and explain in detail what the problem is. My part for my heater came in a quick amount of time. Joarez was very quick and professional.
Sarah Carroll
2 months ago
From start to finish, Boston Standard was amazing. They should be the gold standard for their service, attention to detail, congeniality, kindness, extra efforts, knowledge, followup, promptness and professionalism were A++++ Thanks to Leo for his never ending help and for Ryan, JACK!, Antwon, Fred and Cody’s attention to detail. They helped me keep my dogsitting doggie safe and just talked you through every step.Leo ROCKS!!! He has helped with the MassSave rebate process and all its confusion. He suggested other ways to finance when Eastern Standard stopped returning our calls and e-mails. He hooked us with GreenSky which was a very easy application process.Thank you Boston Standard for coming all the way to Taunton. We are very happy with our new furnace and heat pump. We finally have what we needed after meeting tons of vendors who didn’t meet our needs.
Bob Mc Carthy
4 months ago
Humidifier replacement. Maintenance on thankless water heater
The guys were nice and the office staff was extremely helpful and always available to talk. I’m just really frustrated at the price. They unhooked my gas range and it took 12 minutes. On top of the $50 fee for showing up, they charged me $209 to just disconnect a flexible line. $259 total for 12 minutes of work. Seems overpriced.
Shelley Widoff
2 months ago
Arthur arrived on time; assessed HVAC system throughout; good communication about forthcoming proposal with options.
Nicole MacDonald
a month ago
Nate was excellent, he arrived on time, was very professional, and also helped explain best practices to keep my A/C and heating units working well. Would definitely ask for him to come back!
Patrice Whalen
7 months ago
Kai is fantastic. So knowledgeable and personable. Perfect combination! Will definitely request him for future service!!
Jacqueline Wellman
8 months ago
WE really liked Brian a lot. He was knowledgeable, respectful , and friendly.
Pleasant and accommodating.
Good experience all around. Professionally and neatly installed, cleaned up afterwards, was able to call on another person when an electrical issue was discovered. Took 1 day to install.
Johnny Picardi
a month ago
Outstanding work, Josh c was great! Professional-
TERRIBLE EXPERIENCE! DO NOT HIRE THIS COMPANY!! My story -- I scheduled an appointment and was informed the technician would arrive between 12-5pm and it was impossible to provide a more specific timeframe. I called in twice and told the service team I had an hour drive to get to the property and needed a more specific timeframe. 4pm arrives AND STILL no technician calling me or informing me the appointment would need to be rescheduled. I called in again to the service team - they were both rude and unappreciative of their scheduling mistakes. They would not offer any discounts, reimbursements or even acknowledge that I was ignored as a paying customer. PLEASE DO NOT HIRE THIS COMPANY. I will never use the company again or recommend their services.
Called Boston Standard Co. and they responded very quickly and professionally. A technician was over within 48hrs and helped analyze the situation. Jeff was very intelligent and friendly. He came up with multiple courses of action for me to choose from. The next day he came and installed a new water heater.
Had Boston Standard over for a few jobs in the past few years. Generally good company and the plumbers are very professional.Four stars are for price: they charge flat rate fees, which sounds good on paper but in practice can end up costing more than it should (ie 4 different repairs done in 2 hours cost $1000, where if it were hourly it should cost much less). You get what you pay for though and I would use BSP again.
Stephanie Flowers
5 years ago
Although my initial review was written as a disgruntled customer, I can follow up by saying that this company stands firm to following up to hear what their customers are saying. The owner and another representative reached out to connect both by phone and email and looked into my complaints related to a delayed quote and lack of response related to my email with questions on the quote breakdown. They were apologetic and willing to follow up so that other customers will not have our initial experience. After connecting with them and being reassured that this would help others, I feel confident to say I would stand by a company that stands by their customers or potential customers. Call me old school- but that's how business should be.
Rich was so efficient and explained everything to me so clearly. Got my washer hooked up properly. Installed the garbage disposal and figured out an issue with the toilet. Highly recommend
We have used Boston Standard Company for all our heating, AC and plumbing for several years now. As a retired general contractor doing residential renovations for 40 years, I would say they deserve 5 stars. Everyone who has come to our home and all the office staff have been, professional, kind and knowledgeable. They have stayed in touch all the way along the process, from scheduling to actual on-site work. They have always been on time and proficient at fixing our problems and meeting all our needs. I would give them 6 stars if possible. and still they exceed expectations a year after I wrote this review and they just finished replacing 2 faucets.
James repaired my HVAC that had a broken motor. Was very helpful in explaining the issue at hand and the options I had to fix the parts. They were able to come the next day and replace the part. Very good service and very professional. Would definitely recommend for any sort of services they provide.
I called Boston Standard Co a few weeks ago in the morning for home heating problem. They were able to send me technicians over my house in few hours. The technician Klajdi explained to me what he was going to do and how he was going to fix the problem. He acted very professionally and got my heating system up and running again.
Christine Clements
2 weeks ago
James showed up on time, came prepared with info about what was needed, and fixed both problems! Very happy
I could not recommend Boston Standard highly enough! They were incredibly responsive to the issues in my unit, and Tim was unbelievably helpful, thorough, and patient with all of the various complexities that came up during the diagnosis. Would highly encourage anyone reading this to go with Boston Standard.
Gregory KilCommons
5 years ago
I can't speak highly enough of the two gentlemen who were responsible for the HVAC project at my home. Jose and Jose were professional, respectful, diligent, and it was truly evident that they cared about the quality of their work and the end result of the installation. They left every area of the house they accessed cleaner than when they arrived, and were even great with our two dogs. This was my first time using Boston Standard for my HVAC needs and I will certainly go to them again for all future needs based off the great experience I had with Jose and Jose.
Patricia Burson
5 months ago
Great job installing new furnace and water heater. Prices are high. Very difficult getting estimates prior to paying for a technician visit. Recent maintenance on our furnace was incomplete, caused it to malfunction and cost too much to fix. Some technicians are very knowledgable. The use of substandard equipment which has a too short life is problematic, especially when paying top dollar for labor. Wish I could be more positive. Sorry.
Excellent service. After drain company could not complete the job, Boston Standard arrived promptly and solved the problem. They charged us only for a service call. We will definitely be using them in the future.
On April 19 the air conditioning units on all 3 floors of our house were inspected/maintained as per our contract. At the time the tech suggested replacing the starter capacitor on the 3rd floor unit. He gave us a proposal and price ($621.90) for the service. We did not question the price at the time. On May 12 we had the starter capacitor replaced, a process that took about 20 minutes. We were charged $621.90. Given the replacement part and the time to replace it, the price seemed excessive so we did some some research. What we found was that the part would cost well under $100 and the labor would not exceed a couple of hundred dollars in Boston. The maximum charge for services elsewhere never exceeded $400.We understand that Boston Standard up charges both parts and labor and we fully accept that; however, $621.90 is outrageous for a job in Boston that, on the highest end, does not exceed $400.We called Boston Standard on May 12 and explained our concern. We were told that someone would get back to us. No one did. After waiting a week and receiving two requests for an online (good) review - it was suggested that we call the company directly if we were not pleased - we sent an email explaining our experience and again stating that no one contacted us. We also said that we would be posting a not-so-pleased review if we didn’t hear from them. Again, no response.It is with much difficulty that we are submitting this review. It is not our intention to ever call out a company without allowing them to respond. In this case we feel we have no choice.We have no issue with the workmanship or the tech who was thorough, professional and responsive to our needs and questions. Although we have no issue with Boston Standard’s up charging, $621.90 is excessive even by Boston’s highest charges.
Excellent service. They send a photo and name of the technician ahead of time and text you to let you know they're on the way. The technician was knowledgeable, respectful of our home and finished the job in very little time. I would recommend. A little pricey but the convenience of not having to deal with plumbers that are unresponsive or don't show up was worth it for this job.
The service at Boston Standard is second to none. Misha was incredibly helpful in coordinating my service and Mike W. and Brandon were phenomenal! Incredible expertise and thoughtfulness in everything they did. I would not call anyone else for my plumbing or heating needs!
Dennis Colbert
2 months ago
Technicians arrived on-site to perform annual maintenance on my air source heat pump system. They were professional, knowledgeable about the system and respectful of my home. They addressed concerns I had and provided some instruction on proper operation of the system.
Michele Frangella
2 years ago
I've been with Boston Standard for the past two years. As a first time home owner, I had a lot to learn and I've always been impressed with the time their technicians have taken to explain things to me and show me how various systems work. They've helped with a range of issues, including a tricky new gas stove installation, leaky toilet, fixing my heat when it broke during subzero temperatures, and routine care for my HVAC system. Their services are the highest quality and the technicians are outstanding, both for their knowledge and professionalism. Their costs are competitive, but usually on the higher end of the scale. However, with that cost comes dependability, excellent customer service and professionalism, which makes their services stand out.
Uda Allen-Gunter
5 years ago
The receptionist was very polite and helpful in scheduling my service call. She called the day before the appointment and reminded me of the appointment. Great service. The plumber was on time for the appointment and he diagnosed the problem I had within a few minutes when two other plumbers came and were unable to diagnose the problem. Boston Standard plumber saved me thousands of dollars for this job. Thanks you Boston Standard. Looking forward to working with you on he next job.
Boston Standard replaced my water heater that was fueled by oil. Put in an indirect water heater that was connected to my gas furnace. They also took out my huge oil tank. That was not an easy task.The men were very professional. Finished all the work by 3pm. When they were finished they explained what they did and how to adjust the water temp.Can't say enough about them. They were organized and cleaned up after themselves.Great job!!Thank you!
Person who helped me was a very knowledgeable and helpful individual I would recommend him to anyone looking to service their commercial air conditioning
ROBERT SIEGELMAN
2 years ago
Nate has fixed a leaking toilet and replaced an older one for us in the last few months. He is courteous and polite, but even better he is friendly and helpful. It is nice to have a likable person around when repairs are being made.
Sarah Williams
7 months ago
Boston Standard did a good job but they felt extremely expensive.
Excellent professional job by the technician.Very expensive though.
The technician was on time, extremely helpful, professional and thorough.
Kai is a true professional. Friendly, knowledgeable and very capable. He came for an initial visit and consulted with us to come up with an estimate. We requested that he come back to complete the job. He arrived on time with all the fixtures we had selected, installed them professionally and made sure everything was to our satisfaction. We had several separate jobs, so it took a bit longer than estimated, but he stayed until the job was done. He removed all the waste and left the place clean. It was a pleasure to work with Kai, and we are very satisfied and happy with all the fixtures and the work that was done. Can't ask for more. Highly recommended.
Stephen Normandin
2 years ago
Holy expensive Batman! If you want to pay someone an entire week's salary to do a few hours of work, this is your place. They seem to do good work, but their plumbing prices are so high it's almost insulting.
Sean Harrigan
8 months ago
I had an issue with my newly installed heat pump. Boston Standard fit me into their schedule promptly. Jeff was on time, very knowledgeable, and helped troubleshoot the issues and fixed my thermostat. He explained the issue and showed me the fix. He and his partner were very courteous and helpful.
They are super responsive, however, when it comes to the real business, it is a total mess. The company send one guy to repair my gas furnace, he didn't even really found out where the problem is, he then offered a ridiculuouly expensive quote of more than 800 dollars. According to him, the gas valve is broken, in fact, it is not. He tried so hard to sell the annual maintainence kit to me. Dude, get the repair work done before any nonsense. this company's major focus is to take the chance to rip you off instead of offering some serious service. I finally find another company who took care of my furnace with 150 dollars.
I found myself needing to replace my non-working central AC and in the process of looking at what that entailed, decided to also replace my heating system to match the new AC.After several weeks of research on what was the best system for me, I then understood a quality install is just as important. Using Mass Save for 0% financing, I took their recommendation to obtain multiple quotes. While Boston Standard was the most expensive of the 4 quotes I solicited, I ultimately chose them in the end because of how detailed they explained my project, and also because their written proposal was the most comprehensive of the quotes I received. I felt I knew EXACTLY what I was signing on for.My project was not without hiccups but what I felt set Boston Standard apart was of how responsive they were. The office staff addressed all of my questions in a timely manner, and the technicians and electricians working in my home were professional, friendly, respectful, knowledgeable, and ON TIME every day! Don't get that too often anymore! I felt very comfortable going to my job every day leaving them to do their work, getting a full report at the end of each day.Prior to signing the contract, I did see Boston Standard received some negative reviews. I know you cannot please all of the people all of the time and yet, I will admit, they did make me pause. Something else kept me from caving in to those reviews and now that I have the Cadillac of heating and cooling expertly installed, I am so VERY glad I chose the Trane variable speed, and am even happier I chose the most expensive estimate for install in my pile. They did not disappoint. You really do get what you pay for. I would recommend Boston Standard Company to anyone without hesitation.
Catherine Nolan
a month ago
After trying a few other companies for a repair issue, we were referred to Boston Standard by a neighbor and the service experience with Brian Mason was exceptional; his professionalism, diagnostic expertise, recommendation and response time.Our repair required a few visits which was managed in a timely and efficient manner.The company provides a multitude of photos, diagnostic reports and pricing options after each visit so the entire process is transparent and clearly explained to the customer. And they were always pleasant and nice to us.I highly recommend requesting Brian Mason for any diagnostic issues as we will do going forward. We’ll also be signing our annual service contract with them.As my neighbor observed, they’re on their game.
A really positive experience. New England Ductless installed a ducted heat and AC on our 89 year old home - no easy task. They were very responsive, prompt and worked professionally. Highly recommend NED.
Boston Standard provided excellent service last week for our AC unit. We were able to get an appointment within a week of calling which is rare in the summer. The technician was helpful and was able to access our unit on our roof. He didn't have a part on hand but called another representative in the area who brought him the part and the repair was made that day. Good timing too as the next day was the hottest day of the year so far and our AC worked wonderfully and kept us comfortable. Thank you!
Knowledgeable, friendly staff. I use them for all my HVAC needs. They just added electrial services as well, which is convenient when there's a wiring issue.
Boston Standard was a pleasure to work with- they were punctual, wore masks in our home, provided honest feedback with good explanations about what needed to be fixed in our HVAC system & the whole scheduling process was very easy and satisfactory. Called them again today to schedule a visit with an electrician, they will be our company of choice for annual home maintenance, without a doubt!
Charles Backman
4 months ago
$150ish fee to diagnose. Then either $300 to change fuse, or recommended putting in circuit breaker for over double that, as it would be better for the long run. System still didn't work, so another diagnostic fee, which resulted in them saying the system is too old and should be junked. Thanks for charging me over $1000 in repairs and fees before telling me that.---------------------------------------------------------------------------About a month later they refunded the majority of those fees, so overall the experience was ok, and I may use them for future repairs.
Always lovely and respectful. We love our new mini-splits, and are confident that Boston Standard has our back.
Both gentlemen were on time, did the work quickly so I could make my 11am meeting while answering all my questions and concerns. Mr. Joey Trainito had a pleasant demeanor while providing great service.My bathroom toilet was fixed in 1 day within a 24hour call for service. My day was.not interrupted. I would use their service again in the future.Ms. Dodson
Liza Kitchell
9 months ago
Nate is very good technician, and a very nice guy, too. This is a great company. Glad I found them.
Sarah McCormack/Natonson
7 years ago
I'm so happy with the service provided by Boston Standard. They are professional, prompt, and gave a comprehensive estimate, even including rebates available for eco-friendly options through MA.They explained everything in full, and cleaned up thoroughly afterwards.EXTREMELY HAPPY!!FYI - They do have a waiting period for first time clients
If you live in a residential area in the city and your job isn't big enough forget it... I see them parked in front of my house almost everyday and they would not service my AC... i was told they could not do it. but yet they are working next door to me... If you plan on using them good luck otherwise i'm sure you'll be paying big money for there service.
Scott Towler
4 months ago
Joe Blomquist is one of the most service-driven, professional, and friendly people I have ever met. He did excellent work in an efficient manner, and it is clear in talking to him that he takes pride in what he does. And it shows! I joked with him that it’s a shame he’s so good at what he does- it likely means we won’t need to hire him again any time soon. In a world where service is a dying art, Joe is a hall of famer. First ballot.
Meredith Shih
2 years ago
I used BSC to service my tankless hot water heater. The service itself was good-- professional, on time arrival, service tech worse booties over their street shoes, and service took under an hour.
My heating system was getting old and tired and I decided to replace it. I contacted 4 companies, Atlantic Heat, Addario, Boston Standard and one more through Lowe's. They showed up, took a look, and 3 out of 4 actually sent me a quote. Atlantic wouldn't deal with combi system - which I wanted, Addario had quite a few negative reviews, MacFarlane Energy did not even bother with the quote, the guy who showed up, supposedly being a vice-president - that's what his business card said - left with the statement - I wouldn't put Navien heater in my dog's house. He did not respond to my e-mails.On the other hand, the representative from Boston Standard, Leo Pesegoginski, was very professional, very thorough, and impressed me as a person I could trust. So after all I decided to go for the offer from them.I was not disappointed. They did a very good job in installation, cleaned up after the job was done, made sure everything works. The other important thing was that they helped me with arranging the financing of the project - something I would never figure out myself.They are very responsive to e-mails and easy to contact.I would strongly recommend this company for your heating and plumbing needs.
Rahul K Dhanda
a year ago
We had a great experience, and Ion Cambra went above and beyond to provide excellent service. He was fast, efficient, and explained every detail of the job to fix a broken system. He made sure I was comfortable with every step, including the price, and also provided great tips on how to maintain the system, given some specific aspects of the model and initial installation. The company has been a great resource for years, and Ion made the experience even better!
Rosanna Schotes
a month ago
Always very responsive, professional and accommodating on the phone. Jeff, the technician who came over, is very respectful, professional (he was the one who solved the problem also the second time!) and transparent explaining all the different options to customers who don’t know much about AC or heating stuff!. I’m happy with this Company and the way they respect customers and honor their word when something is not done as expected, always there to help. Will definitely recommend them!
I used this company to replace a faucet. I supplied the faucet.Total cost $940.30. Nine hundred and forty dollars and thirty cents. The job took 40 minutes. I will not be doing business with this company again. Just saying!The repairman was professional and on time.
Roby Bhattacharyya
a year ago
Very responsive & communicative throughout, both in scheduling the visit beforehand, explaining the problem & needed repairs during the visit (Kai was fantastic), & in responding to queries afterwards. Highly recommended.
Ion came to fix our rooftop AC unit in the North End, and was excellent! Very professional and informative, and properly and quickly diagnosed and fixed the problem. Thanks Ion!
Ramie Abounaja
a year ago
I called Boston Standard knowing I had a leak in my freon lines that was not easy to detect. I am no idiot, and did all the basic troubleshooting myself, checked voltages, obvious leaks at both ends of the system, etc. I told the person over the phone that I had done all this and I would prefer for them to do a more detailed review. They arrived onsite and only repeated what I told them I had done. Then they said it would cost me $2000 to do a full leak check with no guarantees. I paid them 400$ for the visit only for them to leave with no answers. I found an alternative company who performed the leak check and was able to find the source in under 30 min and for less than $300.Essentially, they left me without answer and took my money anyways, they didn't do anything to help me understand more of my situation. They should refund me my money.Update: I was able to find and fix the leak by replacing my indoor evaporator for less than 2500. The employees here just know how to do the basics. If you have a real problem find someone else.
Anthony Florindi
4 months ago
I paid Boston Standard to come out to diagnose a heating issue on a Sunday. The technician Daniel was very professional and quick to diagnose the heating system issue. I chose to not use their services to fix the issue. Personally, the cost to address the problem was overpriced. I know what the part costs and the amount of labor time it took me to replace it myself. I am very happy to pay 1 hour labor and the part cost. This should have cost less than $500 total. The quote was for over $1500. This is taking advantage of elderly people.
Boston Standard has installed and maintained our gas steam boiler. They did a great job on the boiler (helpful customer service that answered a lot of questions, quick turn around, good price). I just had them out for a non urgent but annoying frequently clogged toilet. It was easy to make an appointment and they were communicative about when they were coming. The two guys that came out were respectful of my covid precautions - my most pressing concern. Further, they were friendly and clearly communicated the steps they would take along with my options including prices. They did a great job with the toilet, were quick, and the price seemed reasonable. Cleaned up after the work too. I am grateful for Boston Standards professionalism, expertise, quality work, and friendly staff.
Paige Czarniak
4 years ago
We received professional and courteous service from the salesman, Scott, office personnel, and the service technicians, Vic and his apprentice, Mike. We had central air installed in our home and a mini-split heat pump installed in my mother’s apartment above the garage. We look forward to using our new cooling systems this summer! Thank you again Scott and Alex for your time spent over the phone and at our home explaining our options, written proposal and arranging the work to be done! And a really big thank you to Vic, Mike and Ben who worked diligently to get our central air system installed. Our family would recommend this company highly! My husband and I are happy that our son, Kyle, has found a trustworthy, reliable, and supportive company to work for.
I had 2 HVACs and a tankless water heater due for maintenance. I greatly appreciated the professionalism and service provided by Anthony P. He was extremely thorough; took before and after pictures of all the parts that was cleaned out. I am very satisfied with their work and I highly recommend Boston Standard; ask for Anthony P.!
Elizabeth Barone
3 weeks ago
I had a mini split installed. I work with the Project Manager Nolan. He was excellent. He responded to all my inquiries and expedited all of my concerns with the office. He answered all of my questions. The installation workmen were fantastic. They finished in a timely manner and clean up debris from property everyday they came. The units are working great. I got 3 units total and added an extra setup for possibly another unit. Mitsubishi units are awesome. I would recommend them to family and or friends.
I first used Boston Standard to install two central air conditioning units in June, 2019. They did an excellent job then, so when my heating did not work after Thanksgiving, I just gave them a call. Their response was swift, and Daniel was excellent.
Jeanne Pelletier
2 years ago
Boston Standard is simply one of the best contractors we've ever worked with. The project manager (Kyle) and the whole team (among them, Matt) were super helpful, came up with creative, cost-effective solutions for all the issues we had, and were very professional -- calling well in advance to schedule appointments, accomodating our tight timeframes, leaving the space spotless, and sending the same team to assure continuity. We've had quotes over the years to install AC but we never felt like the companies understood how to deal with an old townhouse. We ultimately went with Boston Standard because the project manager clearly thought everything through and was really focussed on finding the right solution that worked within our narrow constraints. The system works great. The venting for our stove was also done exceptionally well (Wilson) -- Boston Standard workers fit it into a very narrow space expertly. We're very happy with the work and would highly recommend them to anyone.
i have a navien combi boiler which had problems. My first plumber worked on it for a while , checking with navean but was unable to fix the problem. As i understand it Naviens are either rock solid or have problems. Boston standard came in and was able to fix the unit.I think they are a little expensive but are really good, I recommend them if you have a navien system
Jodi Schmidt
8 months ago
I subscribe to their gas heater maintenance. They are always prompt and ready. Their techs are always pleasant and helpful. Would definitely recommend!
I've dealt with 5 different HVAC companies in the last ten years for my house, and Boston Standard easily stood out from the rest. Most recently, my furnace failed on one of the coldest days of the year, and on a Saturday no less. I wasn't, at that time, a preferred customer so I didn't get priority service, but I ended up troubleshooting my problems on the phone with the owner of the company. I got things fixed, and he's got my loyalty, and I'm now subscribing to their preferred customer program because I now truly trust the quality and ethics of this company. I've also been learning a lot about HVAC over the years and everything they've done seems to be good judgement and high quality. Other companies took shortcuts or did sloppy work. I recommend BSP without any hesitation.
Daniel davis-kellman
7 months ago
Bill was through in the maintenance of out heating system.He.did a wonderful job. We are very happy with him.Great job.
Kai was very professional and efficient. He installed a new set of copper pipe for me and it's like a work of art. Besides, Kai was super nice. I'd highly recommend Boston Standard
Thank you Antoine and Dillon of Boston Standard plumbing and Heating for the great job you did installing my furnace! Thank you Nick project manager, for being so professional and answering all my questions and giving a wonderfully detailed estimate! Boston Standard is my go to place for all my heating and plumbing needs.
Emilio Baez
11 months ago
Good experience with the company but specially with the tech that fixed my heater , Joe Blomquist was very professional and experience. Explained everything with very clarity. Would definitely be using Boston Standard in the future.
Chris Griffith
9 months ago
Bill was great to work with as well as his two other technicians that supported him. They squeezed me in the same day I called and finish in one day. They were quick, clean, professional and had a lot of experience. I would highly recommend them. I felt lucky one of my friends recommended them to me!
Tristan Ratchford
5 years ago
Called on a Sunday at 11:30 AM explaining that my compressor on my AC unit is not working. The lady on the phone explained that they have someone on call for weekends and this would be considered an emergency. I replied that I misunderstood the hours and that I would like to book an appointment for some time during the week because this was not an emergency call. She abruptly hung up without an explanation. I can only assume this line is for HVAC emergencies on the weekend. Instead of taking the extra 20 seconds to explain this she hung up.
Update 12/30: I reached out to Boston Standard and explained the situation to them and they refunded half of the cost back to meThis company is a complete and utter ripoff. I had a leak in my three year old toilet and a tech came out ($160 DISPATCH FEE) and then told us that he needed to fix a wax ring underneath the toilet as that is most likely the problem. After a couple of hours he told us that he could not fix it and that the toilet should be replaced because there was a crack in it, even though he couldn't see a crack. Then we were given a bill for over $800 for him to not even fix the toilet and he told us he had to leave for another job. Then gave us an quote for $1200 to replace the toilet.I'm not sure how a company can get away with coming out and not even fixing the problem and charging you almost $1000 and then quoting you even MORE to replace the toilet, and then just leaving without fully solving the issue. Why would I have not just replaced the toilet in the first place if it's almost the same price? Nothing about this makes sense.Do NOT use Boston Standard for any plumbing needs, go to a reputable and trustworthy smaller company that won't rip you off and actually cares about helping people, not just milking their customers for as much money as possible.
This is my second and final reply.I thought Jeb was great , very personable.Helpful with information etc.Unfortunately we decided to hold off on getting the work done at this time.(The price did seem high)I want to Thank Jeb for his effort & to reassure the decision was nothing to do with him. His part was great.Thanks again,Paul
Diane Grillone
5 months ago
A few weeks ago, I had reached out to Boston Standard to fix leaking around out heating unit. The technician spent hours trying to fix the problem . He discovered that the gasket’s were rusted. He was honest and said I could wait to see if the leaking stops after he cleaned the inside of the system. I have 2 different units and one was worse than another. I decided to replace them and thankfully I took the technician’s advice to have them replacedHe doubled check that my systems were working properly before leaving.I appreciated his sense of detail and determination to fix the problem.Thanks Anthony!
Ramon and Tom knew what to do and fixed the heat pump installation. It was a pleasure dealing with them. They maintained good humor through a downpour, too. I did have to replace filter in the mini-splits after they left.
Thomas is the BEST! Great customer service, super professional and did an excellent job. Thank you so much Thomas, and Boston Standard Company! Highly recommend.
Josh C was great. Told me everything he did. Friendly, clean and professional. Would not take a tip, even though I tried hard.
scot victor tenorman
2 years ago
Boston Standard was quick to respond when our older HVAC system failed and left tenants without heat. We received same day options and were able to quickly initiate the work and get everything back up and running. Communication was excellent and text confirmation notices were extremely helpful.
Bonnie Slater
8 months ago
Prescott is extremely professional, personable and competent. He is an excellent representative of Boston Standard. I feel relieved I have found a good company to maintain my gas furnaces.
Craig Jannino
2 years ago
Amazing service from the original estimate through final installation. I had split ductless installed. Scott helped me understand my options and the associated costs. Evan led the installation and was quick and efficient. He let me know what was happening and when so o didn’t have to ask. He took care to clean up afterward. I’d definitely work with these guys again.
Benjamin Beck
2 months ago
Klajdi was very helpful and thorough, I would highly recommend him! BB
Excellent work, timely response, very professional and they got it all done the 1st time. They called ahead of time and kept us updated all along. Tech Cris Tighe was amazing!
Overall I had a good experience with Boston Standard Company. James the technician quickly recognized that I needed ports installed on my water heater in order to descale. I appreciate him sharing this information and sending me an estimate for what the job would cost in a timely manner.One suggestion for improvement. A few months back I called to schedule an appointment and the person I spoke with on the phone said she couldn't finalize the appointment and someone else would reach out to me later. That call never happened. I followed up a few weeks later and find out that an appointment was already made without any discussion with me. Not a big deal, but I would've appreciated if someone let me know that an appointment was already made or called me to finalize the date/time.
Katelyn Sheehan
4 years ago
Technician was very friendly, knowledgable and honest about problem (or lack of) problem and all of the options available to me. (Was noticing a moldy smell coming through my vents when I used my AC)I am only giving 4 stars because I was bit surprised by the cost. I knew there was a $99 service fee to get company out to the home and check the unit. But there is also a $99 diagnostic fee. We couldn't find a clear problem and so no work was actually done. Offerred to do a cleaning of system but I declined at the time. I was expecting the charge to be $99 but it was actually $198 (service call +diagnosis). I do believe the $99 price for a service call fee is a bit deceiving because it is actually always a minimum of $198 to have them come look at your unit because a diagnosis needs to be made as well.
Great crew. With better scheduling (if that’s even possible with the different specialists) they might have been in and out in less days, but overall they finished the job in the time they proposed. So far we’re happy with the results of their hard work.
Murphy Brasco-Kitchell
3 months ago
We hired Boston Standard for a plumbing assessment on a house we bought. The technician (Nate) was professional, friendly, and extremely helpful. He took the time to understand what we were doing, and made helpful suggestions to protect the house without trying to upsell us on items that we will be renovating in the near future anyways. We will be using them for the recommended repairs, and definitely look to them first for any future work!
Maurice Dorvelus
a year ago
Rich Travers was our tech. He did a great job fixing our water heater. He went above and beyond answering all of our questions and explained every step of the process.
Joe B. of Boston Standard arrived on time and determined where the leak was coming from promptly. They are coming back with the parts needed shortly. Excellent expertise and reliable service. I have used Boston Standard for a couple years for that property, and strongly recommend them.
Love Boston Standard. Anthony came by for an annual service of the Air Conditioning/boiler system and he couldn't have been better. Filled us in every step of the way and kept us updated with pictures/detailed notes. He arrived on time and spent the full day with us. Incredibly friendly and professional service - in the Boston area, BSC is the best!
I’ve been using Boston Standard for probably close to 10 years and they’ve always provided excellent service and expertise. My recent experience with Josh C as the Technician was no exception. He replaced the acid neutralizer on our water heater and left the area cleaner than when he arrived.
Alexandra Proelss
4 months ago
Bill was at our house today and was a HUGE help! He fixed our hot water heater and ensured we had the right drainage, and spacing in our tight South End home. I will always request him going forward. Boston Standard is the best in the area and he is TOP NOTCH!
Patricia Tierney
2 months ago
A/C unit annual service. Technician Josh was very knowledgeable, thorough and professional while also being personable and friendly. He took time to explain some changes that would help our system run more efficiently and silently and made some recommendations for us to follow up about. He arrived within the time window stated and thoroughly inspected the system, excellent service all round.
Paola Michelle Contreras
5 months ago
Thomas was excellent! He was clear in explaining the issue, and the quote was also clear and seemed reasonable. His work was thorough and communication was also great. I would love to have Thomas back for future work, I highly recommend him.
Joyce Hempstead
8 months ago
Installed heat pump (air to air) heating/AC units for 2nd and 3rd floor and a ducted air handler for service to 1st floor.
I had a tricky bathroom installation and Boston Standard helped me resolve it. Leading up to the appointment they would check in with me to prepare for the appointment. During the appointment my service technician was very friendly, polite, and professional. I would definitely use them again.
Jean O'Halloran
a year ago
Kai and Will were awesome — on time, professional, and friendly. They figured out how to get our gray working again and provided amazing customer service. Highly recommend!
Kareen Wilkinson
a year ago
Save your time and money. They fixed nothing, but charged me $99 for a dispatch fee and then $303 as a diagnostic fee. Basically, they called the company that made the machine and pointed out some things that need to be fixed. Then ultimately said that a new entire heating system is the solution for the price of $15,000. Tried to make it sound great by offering payment plans and credit. Got a new HVAC specialist who was able to repair what they could not and just looked at. Companies like these are tricky because they charge you for doing very little, but really want the big bucks of a new system.
Great experience with Boston Standard, Nate arrived on time, was able to explain the issue clearly and helped me choose the right home protection plan and provided me the discounted price for acid neutralizer and condensate pump replacement.
paul redmond
8 months ago
Tim Whalen and his assistant from Boston Standard Co.were top notch,punctual and professionals.I was very pleased with their work and explanations of the problems at hand and possible future issues.I wouldnt hesitate to recommend Boston Standard to others.
We had a home protection plan with BSC (just canceled due to poor service). In a 90F day this summer, our HVAC broke down. 2 guys from BSC assessed the unit had to be replaced. They were supposed to get me a quote, but never called back for a follow-up. In addition, the accounting office is a mess--they are billing me for a balance from 11 months ago!!
I started using BSC after having a different company install a new gas furnace (Gibson series) that gave me nothing but trouble. after at least 12-15 times the installation company came out to repair it i decided to try BSC. They came out and performed a service on the old system and ultimately ended up replacing the control panel (costly) but it was not as bad as i had joined their service contract that gives you certain %'s off work, parts and you get moved up as a prime customer.So, I find out that I needed over 3600 dollars of work on the old Gibson that is now 13 years old. I was in the process of redoing my house when covid hit and the cost of everything if you could even get it skyrocketed. The hvac system was on the list to get replaced. Well Thanksgiving morning the Gibson died. I placed a call on Friday morning and got an answering machine telling me I would receive a call back within 1/2 hour. After placing about 8 calls throughout the day I finally receive an email on Sunday telling me I would be contacted on Monday by a sales manager. understand that they say they are 24 hour 7 day 365 day service on their site but the email said they were closed for the Thanksgiving holiday weekend. Monday comes and I get a phone call saying they could get someone to come on Thursday at 1st but I told them that was too long, then we tried for Tuesday but I had another company coming in to price the job for me. I was asked to hold on and suddenly someone could make it out today. Leo came out and we went through what I wanted to do and what I wanted as far as furnaces go. Originally told that it could be up to 2 weeks for the installation but also told that people change their minds all the time. Well, I was lucky as I get a call that Thursday opened up. Thursday they are there early and start removing the Gibson. Unfortunately, there was a delay of about 2 hours as the new furnace had not arrived yet. Once the furnace did arrive, they tried to get the new ducting fitted as this was thinner and taller than the previous furnace. They worked past the time they should have left and got it done that day even showing how to use the new wi-fi enabled thermostat. They cleaned up the basement and overall was happy with the installation. I will be scheduling a further service as I am changing the house to a 2 part hvac system and adding ac and all new ducting.Update 03/22/22I noticed that the vent hood outside had come off during the winter. A quick call to Boston Standard had a tech out in a few hours and the piece repaired. Still doing a great job!Update 10/4/22Had an appointment for a service on the furnace. I planned to be there but the time was changed to 2 hours after the original time . Bill came and did a service on the Trane. He took photos and sent them to me afterwards. Also replaced the filter. Have been in contact with bill over a small thing and am waiting for his reply. Still think they are doing a great job.
Sindhu Banerjee
3 years ago
Had a very professional consultation with Boston Standard Company to explore central AC installation. The service was punctual and careful given COVID-19 precautions, and very prompt as I received multiple estimates the same day as the consultation.Great overall service and professionalism.
Hali Diecidue
5 years ago
By far and away the best plumbing experiences I've ever had! In no particular order: First of all they are courteous and professional and responsive and kind. Secondly, their quotes for plumbing work consistently come in below other plumbers. Third, their work is exceptional! Fourth, they bring you coffee?!?! These guys are THE BEST!
I have been with Boston Standard for several years and they never letdown. Whether it's an emergency, walk throughs and/or repairs they are always on time and provide first rate service. Thanks for such great service!!
Whitney Zelee
5 years ago
Caesar and Lillian were very through and helpful. They took the time to explain things to me and even gave me helpful tips on how I can be pro-active with my boiler maintenance
Boston Standard has been consistently reliable coming to service our heating and cooling system. The technician who came out recently, Brian M. Was highly professional and helpful.
Highly recommend Boston Standard! They do great work, are very responsive and were very accommodating in a difficult condo leak repair situation.
I discovered that my water heater was leaking in the morning. I called right away and I believe I talked to Caroline. Told her my problem and she scheduled an appointment for the next day but told me if anyone became available today I’d be put on the list. Maybe an hour later she called and said I technician would be there in an hour. Joe arrived in less than that time. He called when he was outside. In a short time my problem was solved. Joe and the person with him (sorry didn’t catch his name) we’re both professional and friendly. All 3 employees took care of me today and I would definitely use their service again ( hopefully I won’t need to knock on wood)TimMilton
Robert Principe
a year ago
From assessment to completion, this project couldn’t have gone more smoothly. Boston Standard staff was consistently punctual and professional, work was clean and organized. The inefficient WeilMcClain boiler relied on a maze of piping to supply our radiators and storage tank and was sitting on over 24 sq ft of limited basement space. The new wall mounted Lochinvar combi system gave us unobstructed paths to our laundry area, with clear supply lines, an easily accessible shutoff/purge valve for multiple zones. Air intake/venting were strategically placed to avoid patio area (which was greatly appreciated for aesthetic reasons). The electrical team was equally impressive utilizing the existing chase to run wiring for multiple thermostats, exterior sensor and multiple zone relay. The project managers were constantly involved and followed up to ensure all worked well. The rebate team ensured we sent in required documentation in a timely manner. This project moved us from a system 75% efficiency rating to a top of the line 95%. We truly appreciated the varied possibilities offered during the initial walk through. This knowledgeable team ensured that we set our house up to meet energy needs right now and for expansion projects in the near future. It was lovely to work with a company that layered in all necessary teams from assessment and planning, to removal and disposal of old equipment to complete installation with both electrical and plumbing and to receive high quality service from all.
Alexander Baert Young
4 months ago
Boston Standard Company parks their van on the sidewalk. This is illegal, dangerous, and disrespectful behavior. They prefer to destroy public infrastructure and force pedestrians to walk in the street, rather than walk 50 feet from a real parking space to their work site. If you don’t know how to park, you should not be driving. I would never invite these people into my home.Edit: Their response below -- with no apology and no indication that they will make any changes in the future -- shows that they stand by this illegal, dangerous behavior. If this is how they park, just imagine the kinds of corner-cutting they are willing to do to your plumbing!
Boston Standard earned my business diagnosing a furnace problem that had stumped even the original installer. I’ve relied on them a few times over a couple years, for both furnace and AC. The technicians have all been excellent professionals, the dispatchers are all friendly and knowledgeable, and they have always been prompt in scheduling a visit when the need is urgent (like an AC failure right before the July 4th weekend). Unsurprisingly platinum-level service comes at a premium price— particularly their eye-watering markup for replacement parts —but I will continue to use them, and recommend them, for the peace of mind that comes from top-quality service being delivered quickly.
Boston Standard management and communication is excellentYou’ll be able to communicate with all levels, from the owner/CEO, manager, administrator, and technician, in nearly real-timeJobs are almost always done right. If not, you’ll get 3 years guarantee for whatever goes wrong in the job for free of charge
Chibueze Mbawuike
4 months ago
Had a maintenance check. Daniel was on time and very helpful. Gave us a heads up on a part that needed repair before the winter. Good communication.
Joanna Bechtel Dahl
2 years ago
The Boston Standard Co. crew of Antoine and his partner did a great job with the installation of a new boiler and hot water heater. They were very professional and communicated well throughout the 3-day installation. Their workmanship got a thumbs up from my relative who is a plumber. We are very happy with our experience and the end result.
Jill Jardine
6 months ago
This is one of the most efficient, professional Plumbing &Heating companies I have encountered in the Boston area
Wonderful! I’m very impressed with the work and the professionalism.
I’m incredibly happy with the service.
I have been working with Boston Standard Plumbing since 2014. They have managed my heat and hot water since then. The best thing about this company is the honesty of the owner, and the personal care he takes to his customers. I honestly don't know anything about plumbing so I have trusted in this company to make all decisions and properly advice me for what needs to be done. At one point, a mistake was made by a technician (as mistakes happen), and I would have never known if Joe himself (the owner) didn't call me to apologize, explain the entire mistake and how it happened, take responsibility and ensure I was first on the list to have it solved immediately. He obviously credited me back the funds that went into the mistake and took full responsibility. This to me means more than anything. I could go with any plumbing company and I would believe whatever I am told. But now, I know, that Joe reviews his technicians work and when something isnt right he ensures he corrects it. Its kind of like going to the doctor- I just go and trust them to do whats best. I dont know the entire system.... how could I. Joe makes me feel confident that I can entrust in him the same way. The mistake wasnt even a big mistake. Just the amount of time and effort he personally put into it really impressed me. That is customer service. No automated calls, no online chats, a direct call and honest apology followed by a solution. Very refreshing. Proud to be their customer.
I was impressed with their professionalism, honesty, and reliability throughout the process of them assessing my current heating system and generating a quote. I specifically worked with Dave Lenane who was very knowledgeable and provided prompt follow up to all of my questions. We decided to go with another installer for the job who was a friend of the family. Would definitely recommend including them in any quotes or estimates if considering home heating updates.
Marcus Holmes
3 months ago
Good company and very responsive! The technicians (Kai and Thomas Marcus) were great! They were professional, knowledgeable, and provided clarity on what was a very complicated issue. They were helpful in explaining all of my potential options and even provided quotes for each option which made things much easier. The costs were a bit above my range but reasonable and what could be expected for such quality service. I would definitely use them again!
Luke Barosky
2 months ago
Daniel was extremely helpful repairing my AC unit. Went above and beyond to find an access point to a very inconveniently placed unit. Even found a solution to a wiring problem that would’ve left me with a larger issue. He spent hours making sure I had AC and walked me through the process so I could understand what was happening. Had a positive vibe and easy to talk to.I do think there needs to be better communication by the company bc this was the 6th visit I had to fix the issue. One of the visits was a no-show and I had to reach out to ask if anyone was coming. Only then did they tell me. The workers have always been good. But for paying a monthly fee to be a member I would hope for better operational performance by management.Giving 5 stars because of Daniel today. Other wise, it’d be lower.
David Marjan Sedghi Woshinsky
a month ago
Resolved backed up building drain in a prompt and professional manner. Not cheap but I think in line with other Boston-area plumbers
My sump pump stopped working. I got an appointment very quickly . The repair person was running late and they sent me a text in plenty of time.The repairman was excellent and really took the time to figure out what could have been a tricky problem.
Daniel Lamoureux
9 months ago
Prescott Krause was outstanding. He took time to check out all my radiators and bleed any that needed it. He answered my many questions and had helpful information on getting the best performance from my heating system. He really took his work seriously and did a great job. I'm very pleased.
Recharged system, found leaks and did a great job.
Madeleine Jeune
a year ago
Ben Strolsky and an assistant were my technicians. They were punctual, professional, accommodating, respectful, patient, competent, and extremely knowledgeable. Ben and his assistant did one of the best installation of a Navien Combi broiler I have ever seen, to be clear this was my 4th Combi broiler install and by far the best experience I have had. Not to mention, they left the work area cleaner than how they found it. Before leaving the work site, Ben explained what was done and answered all of my questions, I never felt rushed. Furthermore, when this company says they want to insure the customer is satisfied with their service, they truly mean it. After having a some what unpleasant experience with one of their technician. I was contacted by Emily immediately, who rectified the situation and left me feeling like a valued customer, who’s experience really does matter to them. I am in the process of hiring Boston Standard for some additional plumbing issues have been having. They offer great value for the price! This company’s work speaks for its self! I highly recommend them!
Very professional group. Great communication
A picture is worth a thousand words. Boston Standard Company is a business I would avoid based on my experience. After initially giving a review, we mutually agreed to rectify the situation by me removing my negative experiences and pictures and BSC would reimburse for my out of pocket expenses. Guess what, I held my end of the deal and these crocks never reimbursed me for their poor work. I included my first review, updated review, and the pictures of the work they perform.1. Installation of upside down circulator pump2. Dry fitted piping, which allowed condensation damage
Alexander Magno
2 months ago
Joe was thorough, comprehensive and simplified my problem so we could reach a quick solution
Bill changed the filter in a very difficult area to reach in the unit. He was punctual, responsive, knowledgeable and very pleasant. The process from start (initiating call for service) to finish was perfect. Boston Standard is a keeper!
Kyle and his helper were right on time and got straight to work. Kyle diagnosed the problem quickly, and he and his helper spent all the necessary time to fix it. Very conscientious and knowledgeable young men!
Excellent job. Technicians arrived on time, polite, prompt with install. More than happy with technicians removing old heat pump and installation of new heat pump and clean up. New heat pump works great. Will use Boston Standard for any future issues I have with with other equipment. 5 starsAndrew CurllQuincy, ma.
Stuart Rubinow
a year ago
They called to say they could come a day earlier than scheduled. Then sent a text saying the plumber was on his way, with his name and photo.
Kai did an excellent job and was super-personable. This was an excellent experience in every way. And if we ever need plumbing service again, we'll ask for Kai!
Boston Standard did a fantastic job from start to finish. We used their service to install heat pumps coupled with a ducted system on our first floor and ductless wall units upstairs. It was a big job doing some retro fitting into our older home but Kyle explained all our options so that we got the system that fit our needs best. Once the team arrived, we received end of day updates from Antoine on what work was completed and what we could expect the next day. The whole team was professional, performed a great installation, and cleaned up daily.We are extremely pleased with our new system and highly recommend the Boston Standard team!
Linda Rodrigues
2 months ago
Joshua arrived on time and diagnosed the A/C problem. Provided an estimate and then completed the work timely and efficiently. Great response time from initial call to completion of repair. My tenants are happy and so am I!!!
Diana Cooper
8 months ago
Prescott was very nice and polite; seemed to be knowledgable and do a thorough job of cleaning our boilers.
Timothy Hennigan
2 years ago
We’ve had issues with our central air unit for a very long time We we’re frustrated but Billy from Boston Standard was relentless In his most recent visit he spent some thing like a ten hour day working on it Boston Standard was finally able to diagnose the problem as an electrical issue so the sent their electricians, who are our new electricians; Dylan, Eric and Tony who we’re personable, knowledgeable, professional, and fast They immediately identified and resolved the issue and it’s working well for the first time in memory Billy, Dylan, Eric and Tony were great to work with and did not stop until the problem was solved
The technician Carlos arrived on time, figured out the AC problem right away, and made the needed repair. Friendly and professional..
I started using this company last year for regular maintenance, which turned into $700+. My system has errored out everyday and has to be reset since last year where the technician came 2 or 3x’s but could not figure out the problem. He wrote up some possibilities and was supposed to be in touch and I never heard back, was dissatisfied so never followed up. Scheduled annual maintenance this year because I am now in contract and paying for the service only to have a new technician come out, do something but nothing and my system is now erroring out and will not reset. Hence, I am without heat and hot water! I called and was advised they were waiting to hear back on a part, the part that I found online and advised I could order and receive the next day. Rep stated everyone had left the office and an email would be sent. It’s Thursday, not sure if they can get someone back out once part is received. Based on appointment availability. The technician should have untouched what he touched and I would have dealt with resetting my system for another year or until I found a company that could diagnose and fix my issue.
Everyone was friendly and professional. The work was completed with cleanliness and on time. It was expensive, so only 4 of 5 stars, but they got me back up and running ASAP.
James McCullough
a month ago
I’ve been a customer with Boston Standard for the past three years but cancelled my membership today. Over the past two weeks I’ve experienced very poor service including inexperienced plumbers and bad workmanship. The company did send a more experienced plumber to fix the issue but only after I complained. Additionally, the price gouging is completely out of control. I needed a new hot water heater and received a quote for over $9k (including shutoff system). A different plumber is at my house doing the same work today for $2500. If you hire Boston Standard to do work, be prepared to be taken advantage of. I will not be back.
JT was friendly, professional, and fast. He replaced our dishwasher supply line without needing to remove the dishwasher, which saved us hundreds of dollars. It was not easy to reach under the dishwasher to cut and remove the copper pipe and then install the new hose but he did it quickly and with a positive attitude. He wore booties to keep the house clean and cleaned up after his work. We really appreciate him coming out so that we can finally use our new dishwasher!
Stephen Akiki
9 months ago
Extremely professional and helpful. The go-to people I call for any plumbing needs.
I was able to get a same day appointment to have my furnace water pump replaced (tube connected to the pump was leaking). Since the old pump was under warranty, the new pump was replaced at now charge. The technicians came on time and I was very happy with the service.
Hired Boston Standard to replace our furnace which stopped working. They were quick and professional, and for any issues I’ve had they’ve been very responsive and quick to return for minor repairs.
Excellent service and Justin explained everything!
Team took their time to trouble shoot an error code on my 5 Mitsubishi mini splits. After diagnosing the problem, the system was reset to solve the problem. They also cleaned all air filters and provided me with advise for routine maintenance. Thanks to James and Vincent for their professionalism and care.
Deborah Rossi
5 years ago
We are in the process of selecting a contractor to replace an old HVAC system in our condo. With prices fluctuating between 8,000 and 17,000 along with many horror stories, I decided to do my homework and read, read, read. Although we have not made a final decision, I was most impressed with Boston Standard. Ryan was pleasant, informative and left us with a detailed summary of work, review literature and a hard estimate. With a few questions pending, we certainly feel comfortable if we decide to select Boston Standard. I will return with a review once the work is completed.
John Hoversten
a month ago
Alex was fantastic and extremely knowledgeable, by far the best service experience we’ve had with NED!
Boston Standard Company was the only plumber that assisted me with a two-day notice. I have tried 2 other highly rated companies and they have both stated that since I am a first time customer, they could not help me on the weekends.Boston Standard Company understood and remediated my urgent water leak from my apartment located on the second floor.My technician Nate was very professional, cordial, and has a vast knowledge; in which he was able to properly explain to a person like myself with no plumbing knowledge. Thank you Nate, you are a huge asset to this company. I appreciate you.
Rob Komorowski
4 years ago
Frank and his team did a fantastic job replacing out boiler and water heater with a new, high-efficiency combi system as well as a new central AC unit and handler. There were professional, clean, and seemed to take pride in their work. He spent an entire day tweaking the system to make it work its best, something I certain most other companies would not do. Yes, they were a bit more expensive but you get what you pay for and their service is top notch.
These guys were phenomenal! I am so very fortunate to have picked this company to get a new gas furnace and to boldly choose acquisition of and installment of HVAC for my home. Sammy and Wilson are the consummate professionals in every way. The guys who installed the new furnace in the dead ov winter were superior too.I would definitely 100% endorse this company to anyone who's finally ready for a change in heating and/or cooling their home.Just do it!
Boston Standard installed a system of mini-split ductless heat pumps in my old two family home. Each person in this process - the initial meeting and estimate, the application for a loan from Mass Save, the installation and follow up - was a helpful and knowledgeable professional. I had complete confidence in each member of the team and each did a great job, answering my many, many questions and taking the time needed to make sure everything was in order and that I understood it all.Communication with the office and technicians was always prompt and helpful and the office was always available to discuss my questions. Technicians arrived when scheduled and someone contacted me if there were any delays. I have no concerns about what the future will hold in terms of service if it is needed.I am very happy with my new system and am happy to recommend Boston Standard with confidence.
Techs arrived on time and within 20 minutes had diagnosed the problem with my furnace text were very helpful and very informative yes I would call them again
carolyn brunis luc
4 years ago
They were very prompt in returning your call and helped break down what the issue was after two other plumbers could not. They were one of the vendors recommended by Navien and both plumbers who came down helped with our issue. Happy so far and feel confident we have fixed our problem.
This visit was for annual maintenace on the mini-split system. Alex arrived on time, did a thorough job cleaning all the units and answered many questions about its operation. I was particularly implressed because she had reviewed our history with the unit before coming out and asked follow-up questions to make sure previous problems had been resolved.
Summary: They charged me $760 for work that should’ve cost no more than $250.Long version: This was the first time I’ve had a boiler serviced so I had no idea what to expect. I’m originally from Florida. During my mass save inspection, the boiler didn’t turn on. Worried I may be without heat during the winter, I called Boston standard because of the good reviews I read online and they were close by.They charge $99 just to show up without doing any work. I had already taken the day off so I let them proceed.They cleaned my boiler and replaced the igniter. To me it sounded like a big job. They charged $294 for the cleaning and $367 to replace the igniter.Seemed like a lot but I didn’t know any better. After talking with my realtor and some of my colleagues, they were shocked that I paid so much. They often pay $180-$250 for a cleaning and replacing the igniter (a $10-$15 part) is often included in a yearly service.On top of it, I had to call in another HVAC contractor recommended to me to do some more work on the boiler. He pointed out to me all of the short comings of the job Boston Standard. The boiler was still filthy, the tubes weren’t even removed to be cleaned. They used a 24” igniter instead of 48” and installed in a lazy way above the tubes instead of under. They told me I had to replace a 4” damper when I have 5”.Do your research. These people over charge for minimal effort.
Julianne Human
2 years ago
Boston Standard helped me repair my broken AC (roof unit on top of my building). James was my technician and he was super knowledgeable and informative, and he did a great job! I highly recommend Boston Standard :)
Elisabeth Keller
a year ago
We appreciated the clear communication in scheduling and diagnosing the issue with our system, and coming up with a plan.
Didn't have them do any work for us, but the quote and review scheduling process was a breeze. They provided a clear itemized quote and had answers for various expenses. My experience with them has been very positive.
Jose and his partner were amazing! They were extremely through and explained everything to me and showed me pictures of the repairs completed. I highly recommend them both!
Cesar from Boston Standard came to replace a malfunctioning thermostat and perform our annual furnace cleaning. He was punctual, pleasant, and very helpful in filling us in on the ins and outs of our filter replacement process. This is the second time he's been here on a service call and he was great both times.
Sarah O'Brien
2 weeks ago
Josh held a professional, accurate, and honest personality throughout his whole time at his visit. He is a genuine worker who gives real, honest advice for the work that needs to be done! Highly recommend this company!
Kathryn Harris Lucey
5 months ago
They were excellent! Highly recommend!
AC service , very professional, knowledgeable tech , good service , explained things well , would definitely use again/recommend
Vincent Rocchio
7 years ago
These guys are the worst. I called them because I live in Dorchester, so they were local and they had experience with the new, high-efficiency, wall-mounted gas combi-boilers. My unit was making a whining noise whenever it first fired up on cold mornings (which is most winter mornings). First guy came out and diagnosed the problem, which cost me $90 bucks. Said I would need a new fan and they would order it and follow up. They didn't. I had to chase them down WEEKS later. Then they charged over $300 to install new fan. Two weeks later, the noise was back. WHOOPS! Guess that $300 job was WRONG! Did they offer to reimburse? No! They just sent out a new guy who figured there was ice in the intake line. WRONG! But by then it was Spring, and with the unit warm we couldn't replicate the problem. So, this winter rolls around and I call them back. New guy comes out--it's never the same guy--and charged me $99 to tell me it's a different problem from the other two diagnoses. He wants to start with flushing the system, and that requires a kit. He'll price the kit and call me back. Guess what? No follow through, AGAIN. I called the manufacturer and found that, no surprise, he was wrong. An earlier model needed a kit with new O rings, not my model.Bottom line, I've paid this company over $500 to NOT fix the problem. This is customer service? My impression is that this is a company that likes the big jobs: renovations or new installs on bigger projects. But the average homeowner with a problem? Forget it! They really don't care about you. I would definitely tell the average homeowner to find someone else. They don't care, they don't follow through, and they do not diagnose properly. Does this sound like someone you want to hire? If there were a negative star, I'd pick it.
Sid Henderson
8 years ago
Do not give your credit card to the technician over the phone because your number will be written down to be entered later, which is unsecure. Also, ask for a detailed breakdown before agreeing to large repairs. When I asked last summer why two $20 air filters cost $200, they said they were going to leave 8 extra behind (weird). When I asked this month for a breakdown on a $900 quote to replace a heating unit motor, they said it was an odd request. Emailing quotes proactively would be a nice improvement.
Peter Accardi
9 months ago
Thanks. Nate was Excellent . Wish you’d make it easier to give him
A good review. Forget Google
Kai Wilkenson was very professional, courteous, insightful and provided the information we needed to effect the needed repairs. I would be very happy to have him represent my company. His assistant was the same on all counts- sorry I missed his name. They were quite the dream team. Boston Standard is expensive, but worth it. You help me sleep at night. Thanks!
Christian Homsi
9 months ago
Tom did a very good job when he installed our new water heater. He also made it more user-friendly by installing a new shut-off valve in a different spot and answered all of my questions.Based on my experience, I would definitely recommend Boston Standard Company.
Dan and Nick were professional, knowledgeable, polite and resolved my issue - they were terrific!
Klajdi and Thomas were awesome. They replaced our toilet and repaired a kitchen shutoff valve. Super quick, clean, professional, and gave feedback and insight along the way. Highly recommend!
Anatoly Lagodich
2 months ago
Tried to hire a plumber to install a washer.They never picked up the phone, had to message, they could not tell me how much it would cost to even estimate and give me a quote for the job.First 15 min is $159, but after that, completely unknown, no rate given, what if it takes a plumber 20-30 minutes to review and give me a quote? Will i be charged another $159?Other companies say, we come and give you are quote for certain price, if it takes longer to estimate we charge you with certain static rate. Predictable price.
Dione Kobayashi
6 months ago
I get different people every time I get maintenance or service from Boston Standard but all have been knowledgeable and professional.
Ramon and Jermaine: prompt, neat courteous. Very respectful of my home.
patrick gaffney
5 years ago
Recently came out and cleaned my old furnace, it's working like new again. Quick service, Easy to work with, and Competitively priced. Also, the Technician went above and beyond to explain what he was doing.
I have, and will continue, to recommend them to friends.
Amy Dahlberg-Chu
5 years ago
Brandon has done work for us many times, from plumbing emergencies to basic maintenance of our heat and AC systems. He's professional, capable, and friendly! I can say the same of T.J., who has also come with Brandon to do work at our house.
Jennifer Verstreken
4 years ago
I was so thrilled with my mini-split/ducted system that I sent an email of thanks before the sun had even set on the final day of install. From Scott the project manager, to Will and Wes with the duct team, to Tim the electrician, to Frank and Jorge from Boston Standard.....they made this process painless. Admittedly, Boston Standard was not the lowest quote I received; but the creative planning for an unforgiving 200 year old home was what sold me on the team. They were kind, courteous, and clean. (My housekeeper will be thrilled with the lack of dust and debris!) They were conscientious to be sure my dog did not roam the neighborhood freely and gave him more head pats and bum scratches than he deserved. They welcomed my inquisitive nature during the 4-day install and walked me through setup, maintenance, and daily use of my system. Boston Standard will be my go-to for system maintenance moving forward. Thanks everyone! (Hope you get the grill Frank!)
Jeffrey Couture
a year ago
Joarez and his technician arrived on time and were methodical in determining the issue with one of my heating zones. They diagnosed the suspected problem, performed the work and the problem was fixed. Throughout their work day, they were polite and efficient. They were also mindful of keeping their work areas clean. Would definitely hire again.
Christine Rodriguez
a month ago
Thomas did an excellent job servicing my a/c unit. He was very pleasant and helpful. Thank you, Boston Standard.
Megan Cingranelli
3 months ago
Could not recommend this company enough. We were lucky to have Anthony Prosper as our technician. Not only was he on time, but he went above and beyond on our service and took the time to show me pictures of the before and after and really explain what he did and how we can better care for our HVAC system. 10/10 service, truly thrilled with my experience!!
Kelly Ternasky
10 months ago
Had a wonderful experience with BSC on the installation of our AC unit. Very communicative, on time and process was done quickly.
Mary Elliff
11 months ago
The technician they sent was courteous and knowledgable--just the right person to explain my system and how it works. Good service like that is hard to find. Thanks!
Matthew Nevill
a year ago
Boston Standard installed 3 LG high efficiency air conditioning units in my house in June and the results have been a disaster. Immediately after installation the kitchen unit had yellow water running down my wall. The bedroom unit makes a loud gurgling noise waking us constantly. Those noises continue to this day despite repeated service calls. Their people are polite and professional, but can’t seem to get any of the problems solved. The trouble I’ve had with my system is so aggravating I would never recommend it.
Very professional service provides and reliable. Recommended.
BSC are probably the most professional and responsive company in Boston. The entire staff from the president to all of the technicians are always responsive and willing to take the time to work with you. Extremely honest. After many weeks and attempts to fix my heating system, BSC came to the rescue to get the job done. I would recommend them to anyone who needs a new equipment or repair.
Bernhardt Trout
a year ago
Ramon was excellent-- knowledgeable, effective, and thoughtful. I also very much appreciated Claudette's responsive scheduling and excellent communication. A+ to both.
Many thanks to the entire Boston Standard team. We’ve worked with Boston Standard for the past three years and have always been satisfied with their service. And, a couple of weeks ago, our ongoing relationship with Boston Standard paid off in a huge way.Our boiler died, so we had no hot water or heat – in the dead of winter. We have two children under two, so we were eager to figure out a solution as soon as possible.Within 48 hours, we had a new boiler and everything was back to normal.Our gratitude goes out to the entire Boston Standard team – Anthony Prosper, who came out to do annual maintenance on our boiler in early February and told us that it was on its last legs (so its demise wasn’t such a huge shock); Joe Blomquist, who came out and did his best to get things running again, but ultimately made the decision that it was beyond repair; Brian Sommers, who upon receiving a call from Joe, immediately drove out to our home on a Friday night, and provided some reasonable options for a quick replacement; and Bill Berberan, who spent an entire Saturday with Brian installing the new boiler.I would be remiss if I didn’t recognize the expert service that we’ve received over the years, especially that from Kai Wilkinson. It’s because of this service that we trusted Boston Standard to do a great job on such an important project.
I have been in service for over 33yrs and I was blown away by how professional/educated/supportive and patient Leo was! He really spelled out the “whys” (and I had many) and the options for me and my family based on our needs. I didn’t take long for me to trust Leo…which makes me trust Boston Standard Company! Now we need to decide which option to choose that Leo shared!
Patricia Wright
2 months ago
Kyle was honest about the needs of our HVAC, after precise explanation of our needs , we decided to replace it. upfront and professional
Boston Standard technicians are professional,prompt,and technically knowledgeable. They handled installation of our heat pump systems three years ago and we have a maintenance contract with them. They have been a pleasure to work with all along.
Leo was very knowledgeable about the scope of the work and took a lot of time to examine the site and explain the process. He listened to me and offered more than one option as a solution. Very professional.
Wilson did an awesome jobConverting my oil fired boilerTo a new gas boiler. His team was professional and knowledgeable. They explained the whole process and they cleaned up after they were done.Everything worked perfectly. I couldn't be more satisfied.
Jamesley Dasse
a year ago
The technician came out on time. Quickly diagnosed the issue and provided options for the repair. We chose to keep the existing system and they replaced the burned out motor. We now have a running AC system again.
Briton Claridge
a year ago
I had requested an HVAC specialist to review our new home's furnace and to have some recommended repairs done based on the home inspection. Billy thoroughly reviewed the setup and ultimately determined that it isn't something he would be able to service given the way in which the furnace was installed. He provided plenty of recommendations, and did not charge for the visit. Despite it not working out, Billy was professional, helpful, and honest.
Robert Zamenhof
5 years ago
John is a very competent engineer and is personally very friendly and helpful. The reason I have given him a 4-star rather than a 5-star review is that the one area he needs improvement with is tidiness and neatness. Without boring you with the details, there were four areas of the project that earned that lost star. To be fair, after pointing out my concerns to him he fixed all the problems except perhaps one. The remaining problem that could have been fixed more completely was the protection of the floor and the cleanup of the site. Even though I complained about this and he and his helper came back to take care of it, it was ultimately left to me to complete a proper cleaning and removal of fingerprints from the walls and pillars. Even now we are left with a tiled floor that has scratches all over it.When the initial contract was presented to us by one of the senior company staff, he told us that he would personally keep an eye on how the work was progressing and make sure the cleanup was done properly. Well, I never ever saw him or any other senior staff keeping an eye on anything. A big positive in going with Boston Standard is that they were able to offer more technically advanced replacement equipment than any of their competitors, and ultimately that is most important.
Benjamin Evett
2 years ago
Our steam boiler cracked and we needed to replace it. Leo, the Boston Standard sales rep, was informed, personable, and not pushy. I went them partly because they offered 0% financing for 60 mos. which none of the other companies offered. They arrived on time, and Danny, the head of the job, was great. Here's the kicker: there was a miscommunication between the prep team and the demo team, and they accidentally removed the downstairs unit's boiler instead of ours. My 88-year-old mother lives there, and it's winter in Boston, so I was understandably concerned. They didn't bat an eye. They installed the boiler meant for our unit that day so she didn't lose heat, and they got a second boiler over that same day and installed it for us the next day. They only charged us for the one, so we got two new boilers for the price of one. I really appreciate how they just dealt with the problem, and didn't give me any hassle or any sort of runaround. Danny did a thorough and beautiful job installing the boilers, and left everything clean and looking great.
I had to have my pipes under my bathroom sink replaced including the P-trap. I also had a new pop-up drain stopper installed. My plumber Kai answered all my questions and did a wonderful job! He was very courteous and respectful while staying focused on the task at hand. Thank you Kai!!
Geoffrey Smith
a year ago
Normally I have had a good experience with this company but recently, they installed a new furnace. The mine team got the job done in a timely manner. After rewarding the job it was completed in a week. Usually unheard of. My issue is and I work with these folks a lot is, the furnace wasn’t performing or marching what the thermostat called for initially. When they came back to check on it, which they did right away, we thought we could trust them to lock up the residence when they were done and leave the site as the found it. When we checked after, the front door was wide open, both cats where in the hallway. One we weren’t happy the installation obviously wasn’t finished since it wasn’t working properly after they left and when they came back they left us with little trust in their staff. I know they can do better but since they insist we leave a review, I need to voice our experience. I hope next time, we will see better service. Maybe this is a sign of the times…
Everyone I dealt with at New England Ductless were excellent. Everyone from Nolan who was our original contact and estimator to Giovanni who helped manage the rebates and billing to Samy the master installer and Pedro his apprentice who did an unbelievable installing the systems and did a better job than I could have ever expected. Bravo!
Brian Denehy
3 months ago
Excellent AC maintenance service from Boston Standard Tech, Anthony Prosper. Tech provided us with pictures and recommendations on areas to watch on our older HVAC system.
Amy Butterworth
7 years ago
Always professional and dependable - we have used Boston Standard for our own personal property and have also referred them to many clients and friends. Everyone there has been punctual and hardworking, and they really do care about customer service. No one wants to have a plumbing or heating problem, but we live in New England! It's always good to know that if/when an issue does come up, we have a reliable and trustworthy contact who will help guide us. I really can't say enough positive things about the team at Boston Standard!
Nancy Allen
11 months ago
Our water heater broke on Tuesday. By Wednesday afternoon our new water heater was installed and working perfectly. The office staff at Boston Standard were very responsive and kept us informed as to when service would be available.Scott our technician took time to explain our options and the procedure. His work was professional, neat, and efficient.Boston Standard is now our choice for home maintenance service.Thank you.
Maryse Saintil
a year ago
Although there were mishaps initially while installing the heating system, the staff recovered swiftly. Jeff, Jason, Zach Glasgow, and Antoine Caparotta reacted promptly to the issues and resolved them on a timely manner. So far, I am happy with the outcome.A few weeks later I had to replace an old water heater. Klajdi and Thomas came to install the new water heater for us. They were on time, very professional. I appreciated that before leaving Klajdi explained exactly what was done, showed me where the water valve was located as well as the automatic flood shut off valve that was installed. Excellent job!
Philip O'Connell
4 months ago
I've been using Boston Standard for about 18 months now. Originally for specific maintenance on my combined heating and AC unit, and since then doing their monthly maintenance package. They've been professional and helpful the entire time, and the monthly fee has been reasonable for 2x year inspections and discounts on service fees.We've had Ramon out for multiple calls and he specifically has done a great job. Happy to be working with BSC.
Avram Dorfman
7 months ago
Leo at Boston Standard was extremely professional. He was very easy to talk to, very understanding, and good at explaining things. He was patient, and worked with me to understand the pro's and con's between the different options.I find it extremely rare around here to find someone who helps me understand - usually it is the opposite - most others seem to try to confuse matters so that I have no other option than the one they want me to choose.I haven't chosen anyone for my project yet b/c it turned out to be trickier than I was ready for. However I do hope to ultimately use Boston Standard once I'm ready.
Kelsey Stankard
11 months ago
Chris was professional and efficient. He explained everything and was very knowledgeable about my A/C system. Great guy. This is Crystal Browning, I am logged under my daughter for some reason.
Harold Harrison
5 months ago
I had frozen pipes (plural) after a horrid winter freeze. I needed dependable service so I called Boston Standard. I've dealt with them for over a decade and always found their work to be complete and reliable. The serviceman sent this time was Kai. I'd worked with him before and the work he did this time was as efficient and reliable as his last visit. I couldn't asked for a more skilled and friendly technician.
Thomas Musser
2 years ago
They replaced my water heater and replaced the piping that was previously not installed correctly. I had a good experience, the technician was very personable, professional and delivered the repairs exactly within the estimate. I highly recommend this service!
gina maduegbunam
3 months ago
Brent and his helper did an excellent job! They finally took care of the problem and in a great amount of time!
Boston Standard installed Mitsubishi Ductless AC/ Heat Pumps in our home last year. The performance has been great, and I could not be more pleased with this investment. Our first follow up appointment for cleaning and maintinance was excellent too. Josh Cassidy was punctual, friendly and offered important advice about saving energy with our new system. His experience is substantial and he is truly enthusiastic about providing the best customer service. I interviewed two other companies before deciding on Boston Standard. I would reccommend them without hesitation and will be engaging them for yearly service.Chris WhiteWest Roxbury, MA
Peter H. Smith
a week ago
Tony did a maintenance upgrade and helped us understand how our equipment worked, details on the controls and what to expect.
Excellent service, very knowledgeable, and very professional. Answered all our questions and made sure everything was running properly.
We had a water heater die on us last week. It was nearly impossible to find someone to come out and take a look, but Boston Standard made a quick appointment for us.Rich T. came out to assess the situation, and when it was determined that we needed to replace the system, he got us a very quick appointment and took time out of his own very busy schedule to get back and put a temporary hot water heater in. He went so far above and beyond what was required of him.Boston Standard sent a guy named Rick out to do the installation. He was prompt, hard-working, and flexible to my needs when I had to come and go from the job site. The new system doesn't just work great, it isn't a mess of piping and other hastily put together plumbing—which we appreciate, given that it was installed into an old building with chaotic existing plumbing. He answered my many questions very well, and had some very smart ideas for how we could increase air flow to the boiler room.We are very pleased with Boston Standard, and look forward to using them for all of our future plumbing needs.
My AC stopped blowing cold air. I called and left message to have someone check it out. Next day they called to say a tech could be here within the hour. He was. He checked the system, found the problem and fixed it.I was very impressed with the quick response and friendly service. Great choice. Thanks.
Avoid their Home Protection Plan. They do NOT honor their Contract. Boston Standard promises 50% off All Service Charges - this is clearly stated in their Home Protection Plan Authorization contract. As a valued customer for over 8 years - I entered into this Plan in Feb-2021. Just had a new hot water heater installed - got billed Full service. Calls to the office, conversations with Customer Service = useless. They have no problem collecting the monthly Fee for the Plan - but do NOT honor Services included in the Plan. Disappointing.
My boiler decided to take the night off. I noticed when I woke up and I called Boston Standard. About an hour later the technician called and was on his way. He arrived 20 minutes after the call and quickly fixed the problem and explained what he did.
The service from Boston Standard was/is impeccable. Starting with Scott who assessed and quoted the work and was very helpful in answering my many questions and emails. Then Frank and Jorge who installed the tankless heater. They were amazing, professional, knowledgeable and super efficient. I highly recommend Boston Standard - they will be my go-to from now on!!!
Kyle came to our house to discuss options for a ductless heat pump system. One of our main concerns has been to minimize the visual impact of the indoor units in our small rooms. Kyle listened well, went over our space with care, and offered several options to meet these concerns. As we narrowed down our choices he welcomed our feedback to come up with a plan that is close to ideal for us. Altogether a positive and refreshing experience for us.
My hot water heater needed to be replaced. Klajdi and his assistants looked at what needed to be done, quoted me a price that was almost exactly what I expected to pay, and Klajdi carefully explained everything to me, taking time to answer all my questions. Boston Standard arrived on time and finished up the job exactly when they said they would. The price quoted was what I paid, and what an amazing job they did!!! I was over the moon happy! What a great relief to have this done and I don't have to worry anymore. Hot water is working properly and at exactly the right temperature. Wonderful experience. Great job! Thank you Klajdi!
Vandi Braima
4 months ago
The contact with the office was easy. The rep showed up within the stated scheduled time. He was pleasant and professional. He did his inspection, took pictures of the area where the old burner and hot water tank placed. In addition, he counted the radiators inside the house and measured their distances. He did his calculations to get the price. I was very impressed by all these! Trying to justify the high cost, $27,000 plus after MassSave discounts, he included items that other companies have as a package deal. He mentioned replacing the the zone relay kit, obtaining permits for the job, cleaning up, etc. Also, he was inflexible on reducing the cost onsite until he went to his office. At the same time, he asked me to commit to the $25,000 while he tried to get permission from whomever. These brought some bad memories from past contracts.
Bradlee Edmondson (Brad)
2 years ago
Boston Standard came out and did their usual excellent work. Our plumbers were on time, fantastic, and professional. They went through everything on my checklist, installed everything, and answered all my questions, leaving me very comfortable with the work and with my condo's plumbing.Thank you!
Joel Carpenter
2 months ago
Daniel is awesome! He has been servicing my hole for a few years now and I could not ask for better service. He is friendly, professional and hardworking. I would highly recommend him and the rest of the Boston Standard team to anyone looking for have their HVAC serviced/regularly maintained.
stephen mcbride
3 years ago
The team at Boston Standard was amazing. From estimate to installation, they were extremely helpful and explained all of our options at every step. Their price was also competitive with the other estimates we received - we utilized them to replace our aging HVAC system.The process was painless and they helped us apply for the HEAT loan as well as our eligible rebates. Definitely recommend giving them a call!
Matthew Manzi
3 years ago
Had an awesome experience with Boston Standard. Cesar was fantastic, helpful, and accommodating. I appreciated the honest assessment of our situation and his expertise. Would definitely recommend!
I had an issue with a leak and Tim W came out to look at it--he was super thoughtful and helpful and went above and beyond to help me address it, which I really appreciated. Today he came back to install new filters and was professional and prompt in doing so, and thoughtful in his proactive suggestions to make sure I'm set up through the winter for anything my place needs. My only feedback is that their arrival windows for me have been off (today only by a half hour so not bad, but two weeks ago it was hours off due to an issue at another site), so to plan for extra time, but I think that's true of any plumbing and heating needs in the middle of a Boston winter-Tim is fantastic and I can't say enough good things about his help.
Henry Neading
6 months ago
Our experience with Boston Standard was positive from start to finish. The project manager was knowledgeable and helpful in identifying our needs and options, tailoring the mini-split system to the size and dimensions of our home, and recommending an appropriate hot water tank replacement.Boston Standard's installers were all very responsive, knowledgeable and did a great job installing the mini-split system and hot water tank while keeping us informed of progress and key considerations regarding the systems.Boston Standard assisted with our heating system maintainable and repair. The company has provided consistently reliable, informative, and solution-oriented regarding problems we had. We are very happy with the professionals and work Boston Standard has provided.Boston Standard assisted us with fixing a broken kitchen pipe. From the inbound call to the service / repair and follow up Boston standard was very responsive, informative, and our technician Klajdi was an expert and great to work with.
Arun Rajaraman
a year ago
Being a monthly paying member I called to schedule drain cleaning, they were prompt in scheduling and sending someone. Except, it turns out they are not really into drain cleaning and they do not have the right equipment. So I ended up paying diagnostics fee and got nothing in return. Nothing wrong with the plumber that showed up, the company does not know what they can do and do not. But they will charge you money no matter what.
Lisa Harrington
3 months ago
Bill and Thomas did an excellent job fixing our heat, replacing 4 heating units and associated plumbing - they came when scheduled, were careful to keep things clean as they worked, and very pleasant to have around. Will definitely have Boston Standard back for maintenance and any other unforeseen heating and plumbing issues!
Kathleen Deblois
11 months ago
Great job! Chris was on time, kind and professional. Gave me so much information regarding my AC system, and did a great job. Highly recommend!!
I have used Boston Standard at 2 properties for several years. Generally, they are more expensive but have gotten the job done.Recently I called them to check on a leak at my rental unit because I was out of town. They informed me it would $159 to come out, then there would provide an estimate and proceed from there.The technician arrived, spent 15 minutes to diagnose the leak:the kitchen faucet handle was loose. He tightened the hose and proceeded to charge an addition $374 Diagnostic Level 1 fee. I was not called with an estimate and was given no heads up that such a fee might be charged. I understand they need to make money, but over $500 to tighten a kitchen faucet is about what I have paid them for other actual repair services the involved parts and labor.After 3 phone calls to the company to discuss this fee, I have still not received any response. Very disappointed at both the expense and the lack of response and will look to take my business elsewhere in the future.
Steve Schedin
5 years ago
Mike and team did a fantastic job installing new gas pipining, water lines, drains and venting for my new gas dryer, washing machine and new gas water heater. The whole Boston Standard Team was very helpful throughout the project. I would recommend the team for any plumbing, gas or heating project.Steve
Highly recommend. Josh C. is so knowledgeable and amazing!
Bernadette Kaempf
4 months ago
Very thorough. Explained abt hot water tank gas/electric. Very thorough in all respects. You’re expensive!!
Nicolle Diver
7 months ago
Brian Mason was the best technician we’ve had from your company. We have old ac and boiler units. We’ve been thinking about replacing them for years and get literally a different story about them from everyone who comes to service them. Brian was so professional and explained everything clearly and practically in ways no one else has in 15 years of owning this house. I understand how my systems work more clearly. I would request him every time!!!
Responded quickly to a broken water heater and was here within hours of the discovery of the breakage. The two gentlemen who came out were extremely courteous and professional in their work, walking me through everything they did upon completion of their work. I've used them before and I will continue to use them for my plumbing needs.
Susan Beardsley
7 months ago
Prescott was amazing. He explained everything in detail and did a great job. He was efficient, thorough and professional. Highly recommend Prescott!!
Matthew Harvey
6 months ago
I had a fantastic experience with Brent. I’ve had a bunch of hvac issues and was told I need to replace the entire system. Brent checked a few things that were overlooked and fixed everything without a major overhaul. I can’t recommend him any higher.
Once again Boston Standard came on time and worked efficiently. While he was there Josh and his assistant checked out our boiler (an annual feature for members). Josh also noted that our dehumidifier pump was making a rattling noise. Since it's under warranty Boston Standard will replace it free. Josh was, like other Boston Standard staff, a pleasure to work with.
In desperation, I called 10 companies when our AC broke after 20 years of perfect service. 3 companies called back---only Standard said they could come out same day. Within 2 hour Leo was there as project manager to evaluate and discuss options. Leo is by far one of the most knowledgeable professional I have encountered in my 40+ years of home owning.Leo was very patient in explaining the technology of several options--repair or replace. He was not pushy but it was clear that it is not worth repairing so decided on replacement.I usually get 3 quotes for anything--but I was so impressed with Leo and his company that I decided to sign, pay and pray that the AC could be replaced since it is going on day 8 of 9-+ weather.My only complaint is that I paid July 2nd and the soonest date for repair is the 11th! That's over a week. I didn't change my mind because I trusted Leo and the promise of a great team. However, I do feel that a customer should not have to wait more than a day or two--call Per diem or pay overtime. If that were the case, I could give 5 stars, but I am sitting here drenched and praying that I get a call for a cancellation.I will write another review after installation.
Lilian took great care of us and made the visit easy and delightful. I highly recommend her and her company Boston Standard.
Valéria Souza
2 years ago
We love Boston Standard. They have, over the years, replaced our thermostat twice, replaced our water heater, repaired our boiler and heating system, and upgraded two of our faucets. Their service techs are always prompt, courteous, and professional. We will be lifelong customers of this company. Thank you, Boston Standard.
I had the pleasure of meeting Josh as I helped my son and daughter in law move. It was the hottest day during my trip. Josh was so professional, friendly and explained everything in detail!! And, he showed up as promised the next day and had the system running so we did not swelter during the final stage of moving!! 5 stars for this young man!!!!
Richard Barneke
a year ago
Had an initial meeting to go over a estimate with Scott Weiss. Very nice and very knowledgeable. Then plumber came and put in new boiler . He was very knowledgeable and very efficient. Did a great job in an expedited manner highly recommend.
My A/C stopped cooling Sunday, but I waited to call for service until Tuesday giving the system a chance to possibly reset -- I called Boston Standard Tuesday Morning, David Gilbertson was at my house Tuesday afternoon, incredibly fast response. David was friendly, professional, found the issue right away and my house was cooling before he left. I will always use Boston Standard for my HVAC needs and only recommend them ... top shelf company from the front desk to the field techs!
Chris Elliot
3 months ago
Bill was an excellent technician and informative and courteous
Great service. I have complete confidence in the quality of the work done by Boston Standard and the integrity of the company. Highly recommend!
I will definitely use their services again. I highly recommend them. Update: I should mention, the technician's name is Brent.
While I independently left a review for New England Ductless on the mini split install, we also had Boston Standard work with us the same day.Kaleb showed up right on time, was very professional, and was proactive to do a walkthrough of the house since he arrived first. I was very impressed by how quickly he got to work, as he probably had pulled up all the tools and equipment within the first 30 minutes. I think the first head unit for the mini splits was installed in the first hour they were there.Would definitely recommend both companies, and Kaleb specifically.
Nancy Strazzulla
3 months ago
Anthony is a great representative for Boston Standard. He was very thorough, neat, and took the time needed to service my A/C system properly. I hope that he will be the one to return next year to check out my A/C. Thank you Anthony!
We have a monthly service contract with Boston Standard. They are a professionally run company - they show up on time, do what needs to be done and leave the house as clean as it was as they arrived. We have had to make a few emergency calls and they have been there when we needed them. We have recommended them to friends and they have had equally good experiences. When we had a question, we got an immediate and satisfactory response. They stand by their work. I would highly encourage using them for any plumbing-related work.
Sonya Williams
a year ago
I have used Boston Standard in the past with no issues.Iam a senior with medical issues, a cold house and a faulty heating system.After scheduling appointment, technician that came out was a nice professional person who informed me of the issues with boiler.He then proceeded to give me a price and stated that I would have to pay half of the bill before he left. I was NEVER informed through phone scheduling or the MANY texts I had received from this company.Incidentally the part that was needed had to be ordered and he was not sure when he would return to complete job.Fast forward, because I did not give half of price for job they refused to do the work.I proceeded to ask to speak to manager but was advised to send an e-mail to the general scheduling e-mail box.I did send Mr. Wood, CEO e-mail through the scheduling e-mail box who has not responded as of yet.I will not recommend this company because they do not stand behind their name or motto The company you can count on
I called them to get pipes tested in order to get my gas turned on. They quoted $1300. I recieved another quote from a different company $450 and ultimately got the job done for $350. There are ridiculously expensive.owner responded there may have been some confusion. I called back as requested and got clarification that in fact my quote was $1800 and $700. In addition they later sent me a bill for a canceled appointment to look at my AC that they installed for $14000 that has never worked since the day they did it.. They should be offering to rectify the problem not charge me more. The receptionist was VERY condescending. This is not a good company.
I've had my home for over 36 years, used many different plumbing/HVAC companies, Boston Standard by far is the best. Every job Boston Standard has done in my multi family house has been easy to schedule, they show up on time, are knowledgeable, professional, friendly and you know they are going to take care as if it was their own home.They came this time to repair a shower faucet that broke and the water was running. It’s and old after thought shower on a claw bathtub. I called on Tuesday and they came the next day an actually an hour earlier than scheduled which was great! I received a call and a text message that Kai W was on his way. Then Kai called me and gave me the 20 minute eta. He and Brian arrived, put booties on their shoes and worked on that faucet for a few hours. They were very professional, friendly and efficient. Explained everything as they were working on the repair. Thanks guys! Kudos to the management at Boston Standard. Keep up the good work. Sign up for a service contract, it’s well worth the peace of mind!
There’s clearly misunderstanding going on. I installed my entire AC and heat systems with them, which cost me a great fortune about 30,000 dollars. The system broke down within 6 months. You get to make the decision of whether using them
Matthew Christensen
5 months ago
James came out when our Central was blowing cold air February, one day after we noticed, on a holiday. The system was actually working the next day but I asked him to find out why it acted that way and make sure our system was okay. James figured it out and we had peace of mind that our HVAC was working as it should, really important when you have a 3 month old at home.
Service was on time, done quickly and professionally. Service tech was excellent.
Very unhappy with their service. They charged me $300 to only fix a chipped wire from my HVAC system on 7/14/18. Last night I came home (8/24/18) and the system stopped working again.
Tracie Edwards
10 months ago
Thank you. Chris was lovely and assured me that my system is all ready to go for the winter.
Ben was absolutely awesome. We had an emergency from a leaky water heater, and Ben still came on a Friday night to help. He was very calm and knowledgeable, and he and his assistant carried a 50-lb water heater up and down 4 flights of stairs with no complaints. I felt comfortable that he knew exactly what he was doing, and he worked very hard. I highly recommend using Ben—he was a breath of fresh air after dealing with people before him who were nowhere near as great as he was.
michele peterson
a month ago
I have now used Boston Standard 3 times in the last year. They installed a new toilet, Nest thermostat and just replaced a leaking garbage disposal.
Meredith Weaver
4 years ago
Boston Standard was a lifesaver!I'd been in my new home for less than two months when the furnace gave out. Of all the service providers I called, they were the most responsive and sounded genuinely concerned about my problem. They actually rearranged their schedule to fit me in! When the first tech couldn't identify the problem with the equipment he had, Boston Standard sent a second one at no charge. When it was determined the furnace needed to be replaced, the technician showed me exactly what had gone wrong with the unit and provided a detailed recommendation for a new unit. They installed within three days (and lent me space heaters in the meantime, which were much appreciated in the February cold) and even provided assistance to get me an available energy rebate.The only hitch was a contracted electrician who was competent but not pleasant and needed to be urged to cap off a final connection, but that was a very minor point in the otherwise great service.
We were referred by friends to Boston Standard when our water heated was in need of replacement. The work was scheduled same day and our technician Joey was excellent. He was friendly and courteous and got things looked after without leaving any mess (and disposed of our old heater). The team provided high quality service, and though this wasn’t the lowest quote, we believe that we received excellent value and would definitely use this company again.
Chuck Murphy
4 months ago
Amazing service and even better communication. I knew exactly who the tech would be, what time they arrived and what service they were to perform. The tech wore booties in the house, introduced himself and was professional and courteous.
Cornelius Flanagan
5 days ago
Did a great job with my A/C. Awesome customer service, explaining the issues and providing multiple solutions. The team worked to get me the best deal and got the job done to repair my A/C in a timely manner. Joarez was fantastic!Very quick to respond and get a member out to our location. Quickly figured out the issues and got us set up for a fix. Boston standard was the only positive in my experience dealing with a broken water heater.After the first repair, the unit was still not working properly. Our technician, Nate, stayed another 90 minutes with technical support on the phone to double check everything. He did uncover another broken piece, briefed us on the repair needed, worked with Navien to get replacement parts (under warranty), and adjusted our estimate to reflect everything at the end of that visit.Boston Standard then sent over another crew to finalize the repair once they got the part. Our water heater is back up and running!All in all quality company and quality technicians. Helped educate us throughout the process.
I’ve worked with Boston Standard for multiple projects, including plumbing and heating. They offer accurate quotes and timely communication on all projects.
Nadine Shweiri
8 months ago
The team was responsive, communicative and on time. They were thorough with their planning for scope of work and took the time to share the challenges and explain options. Their communication was a great mix with automation as well as personal dialogue. Although heating units are never cheap, their pre planning and thorough assessment prevented any surprises and additional costs. I highly recommend working with them.
Updated as of 5/13/2022Joseph, I'm not sure what your staff told you, but I can assure you the last thing that I did was raise my voice to Prescott. With regard to inappropriate emails I have no idea what you are referring to. I do have the original quote email from Daniel Moore from last May that shows the leak search was $865. This was confirmed when your technicians had to come back again in August and opened the sofit in my downstairs neighbors unit which is when your technician confirmed you don't specialize in leak tracing and that names of local companies would be provided. In addition, you can see your response to my review last September where you responded and falsely stated you were working with me to provide the details which were never received. You never contacted me, nor did anyone from your company following that post. As a reminder, I do have the quote from last week that shows the same leak search is now $2000.You certainly should hold your heads high for providing the lowest possible customer service experience in the NorthEast.Update as of 05/11/2022Unfortunately, customer service (experience as they are referring to it now) has hit yet another new low point. I never did receive the leak specialist recommendations I was promised last September (see below). When I followed up on it last week, Emily Bowen, Customer Experience Manager, took it upon herself (following a conversation with Daniel Moore whose title I can't recall) to cancel my service contract. Just as well. The estimate for tracing the leak went from $865 last year (after admitting this wasn't their area of expertise) to $2000 eight months later. When I asked if they had enhanced their expertise in this area, I was told they hadn't. And the estimate didn't include a potential fix, just searching for the leak whether it took 1 hour or 2 days. Other companies are telling me that $2000 would be a reasonable estimate to locate and fix; not just locate. Padding costs just a bit these days?Over the past two years I've had ridiculous customer service issues. Last week they showed up on the wrong day for a scheduled appointment. This past winter, the technician came to do the annual maintenance on my heating system. He serviced my neighbors. After I brought him downstairs, showed him which of the three units was mine (it was clearly labeled Unit 2) and he went ahead and serviced the system next to mine labeled Unit 3. If I hadn't gone downstairs to check on things about an hour into the appointment, I would have never known he serviced the wrong unit. Interestingly enough, when he did actually service my system it took him less than 20 minutes. Think a few steps may have been skipped? I'd say so. He swore he didn't as he'd checked all the boxes on the maintenance list. Hah, good one! One of the last times they serviced my HVAC unit they forgot to clear the drain. A standard step in performing annual maintenance. The system crashed four to five weeks later and they had the audacity to charge me to come back and fix the problem! I was stupid enough to pay it after several calls (at least three) to the service manager went unreturned. Should have left them then.So, we've now parted ways. If you are interested in hiring this company be sure to level set your expectations for customer service. It will be a low bar unlike anything you've ever experienced. Have a large bottle of Advil on hand. I'd love to give them a negative rating but unfortunately that's not an option so I'm left with being forced to give them a one star rating.
Bernadette Kaempf
2 years ago
Kladji checked the basement for a Leak
and found one. He invested 4 or 5hours of overtime to fix it on a Friday night and wouldn’t take a tip for all his trouble. He is a great person and a great plumber. Thank you Kladji!
Several projects with Boston Standard Plumbing – all done in ONE WEEK (Dec 11-18)First off, the names: Leo, Jon, Connor, Lilly, CJ, Brendan, and, at the office: Rachel, Micha, Josie (my apologies if I do not give each name correctly). Each and everyone of them embodies the superb qualities of Boston Standard Plumbing. In fact, the word “Standard” may sound like, well, an understatement. Unless one experiences their work from the initial stages all the way through the actual hands-on work, followed by help in all the relevant documentation and filing when it comes to financing and rebates, and, last not least, billing.My projects: replacement of old HVAC system with up to date new Trane system for heating (including humidifier) and cooling (AC); replacement of corroding water heater with a non-corroding one; swift replacement of water main valve during the work on water heater, getting city officials to respond swiftly to shut off and then on again the main on the street; installing permanent drainage of my dehumidifier in the storage space under the stoop, and installing a new pedestal sink in the guest restroom next to it.The location: lower level unit of a Boston South End brownstone built in 1900, renovated in 2005.Leo supervised the entire endeavor competently, always making sure I was completely updated on what was about to happen and how and why. Jon, Connor, and Lilly applied their skills to the HVAC and water heater replacements with professional precision and truly positive energy, always leaving their work site as clean as possible (the HVAC unit is located in the master bedroom). Jon was on top of things when he discovered that the main water valve failed to turn the water on again after installing the new water heater; CJ and Brendan came on the morning after the new HVAC and water heater were in place and working, to take care of the remaining tasks with equally high professional as well as creative skill and setting a superb standard in both.From the office, there was contact throughout and after the proceedings. Financing, rebate filing, processing of payment – each and all of these were handled with a professionalism that is utterly competent, reassuring, and hard to find anywhere else.Last and certainly not least: during each and every interaction, regardless with whom, I felt heard and understood and found myself in the best of hands.The word “standard” in Boston Standard Plumbing may sound like an understatement. It is: their standard in the relationship with the customer, in their professional skill and work ethic, and in the administrative process is of the highest standard.One last thing: as it is winter, Leo suggested to wait with activating the AC until spring (March). At that time, a team member will come by to do the hook-up and to make sure the AC works properly, and to check whether everything that has been done during the week in December is in order.Needless to say that I am simply very happy to have them come to my just before both Christmas and Easter!
Cissy Finnerty
5 months ago
Water fill valve and ball valve to the furnace that heats my driveway started leaking. Daniel tried to fix it despite not having the parts with him — it was an emergency call. Boston std and Daniel made sure he came back the next day so we could have running water. Daniel was professional and knowledgeable. He got the job done and he left the area he worked on spotless!
I only needed an annual tune-up for my apartment unit's gas boiler. They wouldn't provide me a quote or estimate on the phone, as they needed to come on site to see what it's about, even though i sent them pictures of the system and the model. I accepted they come on site and they slapped me with a >$600 annual maintenance plan. No other options offered such as a one time tune up. Lesson learned not to ever call anyone for a job without getting a firm estimate first.
Their scheduling system is fine. Technicians arrived as scheduled and were very professional. However, the diagnosis of my HVAC problem by three different technicians was wrong and I paid $1400 for very little value. First guy said my thermostat was broken (incorrect). He did top off refrigerant, but I have no idea whether it was necessary. Next guy identified a problem with the building boiler pump. Also not correct. In the end, the management company for my building sent an HVAC technician from another company who immediately identified the problem (air in a pipe) and fixed the problem quickly at no cost to me. I would not use this company again!
Hannah Eisenberg
5 months ago
The technician was friendly, kept me up to date on what he was doing and informed me of the status of all parts of my system before leaving!
Klajdi arrived early. He explained what he would do to repair the corroded pipe. He asked us to ok the demolition needed to access all of the pipe which we did. He pointed out other places of corrosion on the pipe. Klajdi had to replace about 6' of pipe. The pipe was on the verge of breaking. I'm sure we would have had a flood if we had waited to call Boston Standard. Klajdi, was pleasant, knowledgeable, efficient. He carefully expained what he was doing finished quickly and cleaned up.Klajdi and Boston Standard solved a potential disaster with expertise.
Kristoff Homan
2 years ago
Needed emergency furnace work and were able to respond within a few hours, fixed the issue, and helped plan for some solutions to avoid the next breakdown. Great experience. We highly recommend.
we had two ducted heat pumps installed in our house.Chris and his assistant Morchine were excellent. They were very professional, answered all of my questions in a friendly and detailed manner, thoroughly cleaned up after the job was complete. I especially appreciated Chris walking me through the details of the system and alerting me to potential trouble spots.
Philippe Charles Saad
5 years ago
Just got my heating system switched from oil to gas. I'm thrilled with the service. Professional staff, respectful and caring. I enjoyed working with Ryan who initially quoted the work, Alex who scheduled the worked and Ben and his team for installation . They worked overtime to make sure they finish on time as we agreed. Thank you!
Christopher McEachin
a year ago
Updated review for work performed. I am very happy with the service of BSC on installing the mini splits. The work was done very well without intrusion of home (as I work remotely). Work done quickly. All technicians were very respectful, professional and timely to complete job.Highly recommend and will work with them in future.
Avery Schneider
11 months ago
Nate and Alex were great! They were super professional, knew what they were doing, and helped diagnose a problem that I had absolutely no clue on and helped me through the process moving forward.I’d highly recommend Boston Standard if you’re in need of very competent HVAC repair or plumbing, they’re the best.
Their employees were outstanding! They came and presented me with every option and diagnosed my boiler which was installed 6yrs ago. HTP combi is no good and discontinued. Even though I didn't make them my final choice they do provide to notch service.
Boston Standard Company has proven to be professional and efficient. As a customer who is enrolled in their maintenance program, they came to our house to tune up and repair our central AC condenser to our full satisfaction. Recently, I even received an email to remind me of my entitled second visit to tune up our heating system. The technicians were friendly and straightforward. We have great confidence in Boston Standard Company!
Michael Norman
2 years ago
The team responded super quickly to me and was able to schedule me almost immediately. The the team was professional and quick with the installation.
Call out fee is understandable, but they will give you no pricing and no hourly rate before arriving. Price they quoted was outrageous for a minor toilet repair, but now I've waited hours to get them here and I need the toilet working - so I'm stuck. Hourly rate equated to about $400 an hour.
William Sommerville
a year ago
Installed gas and replaced our electric hot water heater with a new gas model.
They were professional, responsive and most importantly the work they left was of a very high quality..
carmen saracho
a year ago
We're very respectful of our house, professional, and punctual! They did the job very well and explained it patiently.
Water heater burst at 7am and by 3pm we had a new one installed. First
Time using Boston Standard and would recommend them to everyone. Amazing customer service and reasonable prices. The techs that came to the house were great.
Sarah Leaf-Herrmann
a year ago
Boston Standard is wonderful, with staff that are professional experts. I have hired Boston Standard for years to work on our plumbing and electrical systems. Their work on a Mitsubishi heat exchange unit (AC) in our 1926 condo was done quickly and impeccably.Whatever pops up, the Boston Standard team can immediately diagnose the problem and repair it well.Before discovering Boston Standard, I tried using other licensed plumbers and electricians and, after the work is done, appliances aren’t running quite right or light switches no longer work.I highly recommend taking advantage of the professionalism and expertise that Boston Standard offers every client.I am happy to recommend the company to friends, colleagues, and neighbors whenever someone asks for a referral.
Brian was awesome. Explained everything, defined the different things I could do. Very engaging and knowledgeable.
Tracey Robinson
10 months ago
Throughout the process of selecting, financing, and installation of my new heat pump hot water heater, members of the Boston Standard team were knowledgeable, helpful, respectful, and efficient. Although they may be slightly pricier than some competitors, the quality of service is worth it to me. There were minor communication issues about Mass Save rebates but it was resolved quickly and respectfully. I also used Boston Standard last year to install a heat pump hvac system. I recommend them highly.
Boston Standard removed oil tanks and oil furnace, and then rearranged the ducts to serve the second floor separately from the first floor. Then installed two natural gas furnaces in the basement, one for each floor, along with a heat pump in the basement to serve the first floor. So this was a difficult job, but everything looks good so far. They put in a lot of time and effort, which is much appreciated.
Juliet Hadley
4 months ago
Olivia Shoemaker was absolutely great and helpful! She did an outstanding job servicing our units and I highly recommend contacting Boston Standard!
I've been using Boston Standard for my plumbing and HVAC needs for 7 years now. They are always professional, reliable, and punctual. Brandon came to replace my garbage disposal today and brought his own mask and booties. He was able to explain the quote to me clearly and did not push for me to also buy the Plumbing Home Protection Plan, which I did anyways because it was a good deal. He worked quickly and cleaned up after himself. 10/10 will always use Boston Standard!
Gregory Walker
2 months ago
Very thorough, and able to identify the issue (which a prior plumber had been unable to accomplish). Will now proceed with the actual repair, as this initial experience was what was called a level 1 diagnostic. Will have to see how that goes, and if it resolves the issue.
Vanessa Morris
2 years ago
Manny was great. Showed up on time, professional and even alerted me to a potential problem with my water heater I was unaware of. I highly recommend Boston Standard and happy I found them.
Jonathan Wolff
a year ago
We had our high efficiency boiler serviced and repaired. We also had a valve changed with a temperature gauge added. The plumber Joarez was on time, polite, clean and thorough. The work was done to perfection! He was very knowledgeable on all areas of plumbing, heating , AC and water filtration. Signed a year heating and boiler contract and will be using them again soon!
Dimpel Bhayani
2 years ago
Absolutely the worst service. Technicians, at least 4, came and went. one said in low on refrigerant. One said i had a leak, another said my drain needed cleaning. Recharged with refrigerant, that cost me over $600 then agreed to do a leak search which they claimed is 4 hours of work and estimated the cost at $1800. Technician came for an hour, topped up my refrigerant because the recharge guy didn’t do it properly, cleaned my drains and told me no leak, all good. He also said i would only be charged $830 which was a deposit for the $1800 estimate, yet the office charged my card on file for the whole amount. I called and called to dispute it and no response. Terrible fraudulent and technicians who are very poorly trained. Except for the last one but to get him, in $2400 poorer.
Very professional service with seamless experience from scheduling to payment thanks to tools they use to support their operations. James is super knowledgeable and seemed to genuinely care about his quality of work. Prompt appointments are hard to come by if you’re not on their maintenance plan, but that seemed to be the trend with many other HVAC companies I contacted. Trusted Boston Standard to do the work though, so chose to wait it out.
My technician, Bill, was excellent. He was on time, professional, and immediately diagnosed the issue with our water heater. It was a faulty, recalled part that was covered by the manufacturer's (Ruud) warranty. Bill knew about a program from the supply house to cover all the costs associated with the repair. He picked up the part and fixed it within a couple hours. We had hot water again after less than 24 hours. Will definitely call Boston Standard for any future issues.
Frank DeLuca
6 months ago
Technician Ben Strolsky did an excellent job. While performing annual maintenance on our heating system, I told Ben about a loud banging noise emerging from our condo unit when our thermostate called for heat. Ben conducted a thorough assessment of the entire system and identified failed items: zone valve, feed valve, circulator pump, and expansion tank. He replaced all and not only eliminated the noise but also made our system much more efficient. Throughout the time Ben worked here, he consistenly exercised patience talking in plain language when describing the problems and explaining the solutions. We members of the condominium assocation are very satisfied.
Cameron MacDonald
6 months ago
I am interviewing a few contractors for a mini split install. Josh came out for the walk through and estimate. He is very professional, knowledgeable and courteous. The quote itself, from their system, is a bit vague. No part numbers or sizing information, just a general top down overview of the parts and installation description and a price. As a retired engineer, this is not enough detail for me to sign a contract. You need to tell me what I'm buying, specifically. We'll see what the rest look like.
Valarie Arthurton
2 months ago
Jebb was very professional and early! He explained all of our options, not rushing but respectfully answered our questions. We would recommend Boston Standard Plumbing
Anthony Cozier
a year ago
We had two very slow drains (one a shower and the other a bathroom faucet). They arrived at 8:10am (between 8-9am) - gave the estimate and explained the charges. They were efficient and cleaned up after themselves. Great service.
Meghan Beaupre
6 months ago
Boston Standard is always very professional, communicative and accessible. Thomas who came today was all of these things as well as warm and friendly, knowledgeable and flexed to meet our needs and his follow up was quick and thorough. He is a great ambassador for the company and we would happily use him and them again (as we have already done many times).
Ivor, the plumber who repaired my shower valve was professional, efficient, and friendly. I would be happy to use his services for any plumbing needing done in my home. However, the firm he works for, Boston Standard, charged me just under $1000 for less than two hours of ivor's time and a $200 part. There was no justification offered for this. I will not be using Boston Standard again.
Bobbi Carrey
9 months ago
Kai was absolutely fabulous. He fixed and cleaned up everything and was both personable and professional. A true asset for this company.
My partner and I, who own and live in a house with three units in Dorchester, had a heat pump/mini-split system installed by Boston Plumbing in August, in our very hot third floor apartment, where our older and semi-disabled tenant had recently retired and was suffering miserably from the heat, now that she was at home 24/7.We lucked into getting Boston Plumbing, choosing them because they were a business in our neighborhood, along with another company in the next town. We didn't know until later that Boston Plumbing was the most experienced, expert, and widely used company for heat pumps in Massachusetts, doing hundreds of installations a year. The other company that did an estimate visit for us would have been a disaster, because they didn't offer the full range of equipment options, and our old house and top apartment under the eaves had special problems that they would not have dealt with adequately, judging from the solution proposed by the representative the company sent out.Boston Plumbing's service was excellent, both on the phone with the office, and from the company representative and tradespeople who came out to do the work---prompt, friendly, thorough, answering all our questions and concerns, as well as knowledgeable, skilled, professional, efficient.Our tenant Vikki is thrilled, and we are jealous! Maybe we will get a heat pump in our own first floor apartment some year soon, before global warming gets too much worse for all of us!
Christopher Trudeau
6 months ago
Joe and Tom saved the day after our unfortunate burst pipe situation. They thoroughly assessed what was needed and didn’t give up until the job was done. Thankful for their service. Boston Standard always knows our heating system which gives me comfort that the job is done right.
Bill was on time, professional and thorough. He answered some questions about our service plan and made some recommendations. Honest, professional service.
Tracie Edwards
a year ago
A thousand thanks to Daniel and Rick Crotty for their amazing assistance during a time of crisis! Our row house experienced a gas leak and National Grid had to turn service off to 5 units. Thanks to Daniel for coordinating, and especially to Rick for coming out the day before and for tirelessly climbing under our house, sitting in the damp area under our stoop, coordinating with National Grid and working on this awful project while I was out of town over the course of several days.Rick is professional, friendly, communicative and an absolutely gas and plumbing genius! I highly recommend this team and would call them again should anything plumbing-related arise.
Outstanding. And I have used many contractors over the years. Their entire Customer Experience is top-notch.
I've been using Boston Standard Plumbing for about 5 years. If you want a company that shows up exactly when they say they will then BSP is the company for you, we are all busy, there is nothing more disappointing then waiting hours for a contractor that never shows! They also have the most courteous employees which must be coming from the top on who is hired to how they are trained. All around an A+ company.
John Matthews
2 years ago
Boston Standard handled a couple of simultaneous problems promptly and expertly. You're paying for scale and skillfulness--our technician solved a tricky drain clog with minimal invasion, and installed two water heaters (acquiring them and installing them both the same day, just a few days after we first contacted them). One small plumbing issue that remained was resolved the next morning, as soon as we reported it, and Boston Standard stood behind their work 100%.
Ben, the lead tech, and Eddie,the assistsnt tech, came the next day after requesting service from Boston Standard. They came on time, listened carefully to the problem, assessed the situation, explained the issue and were able to solve the problems.Both were respectful of our house changing booties when coming up from basement and in and out. They were very polite.They had to replace a defective condensation pump that was causing a leak.They were able to install hammer resistant mechanism to clothes washer that resolved the issue of banging pipes. We now do not have banging pipes. Thank you.Thank you.Ben reprogrammed both thermostats explaining the factory default had to be reset and this was why we had to constantly keep adjusting the thermostat.
Danielle Tambini
2 weeks ago
The tech who came out was fine, but when I requested a quote for a full AV system replacement, I was met with NO urgency. I ended up going with another company, that was able to come out within an hour of calling them. I was also out almost $500 for the tech to spend 15 minutes diagnosing the problem. He did no work at all. I'd recommend going with another vendor for your AC needs.
Jeff was very professional, and took time to explain what was wrong with our Navien water heater and what type of maintenance we should consider moving forward. I also appreciated Boston standards COVID protocols - they are committed to keeping staff and clients healthy. I would use them again
Old water heater tank started leaking while I was at work. Misha was so helpful when I was panicked about my leaking water heater tank. She had me take a picture of my tank and she called back and walked me through what I needed to do to turn off the water. She remembered who I was every single time I called, even when I called a month later to pay the invoice. She scheduled Ivor to come and remove the old tank at my convenience. Ivor was very knowledgeable and a great problem solver. If you have a plumbing related crisis, Boston Standard is there!
Great first experience with Boston Standard. Klajdi, the technician, was very knowledgeable and professional. All the services I required were expertly completed and I got great advice on the maintenance of my systems.
Marcy Rosenberg
2 weeks ago
In addition to the qualities mentioned above, the technician Ashlin Niles went above and beyond to explain how to change my filter and help with an unrelated issue.
Marta Barletta
a month ago
It was a pleasure to work with Josh C. He was on time, very through, honest, and was about to fix our problem quickly.
We will be happy to work with him in the future.
Dec 1, 2021 a technician came out did a diagnostic on my heating system, saying there was nothing wrong with the system. A few weeks go by & the heat off & on still blowing cool to lukewarm air. Still unsatisfied I contact Boston Standard again they dispatched another technician to my home who now seems to have diagnosed an issued with the heating system & says a part needs to be ordered. Since the misdiagnoses I've contacted Boston Standard a few times to get answers about the ordered part & still no answers. It is Dec 28, 2021 & I still have no heat & no answers !!!! Due to the misdiagnoses on their end they have done nothing to correct this issue in a timely manner. Apparently this company does not go above & beyond for their customers.
Boston Standard has always been responsive whenever I have called them, and unfortunately I have had to call them a lot over AC and furnace issues. They respond in a timely manner and when there was a difficult problem they stayed with it until it was resolved to my satisfaction. I have faith and trust in their technicians. I have retained them to do maintenance on my boiler, AC and furnace.
Josh Pavao arrived on time to do pre-installation estimate for 2 heat pumps. He spent quite bit of time checking and taking photos of the old A/C system . He then proceeded to do elaborate analysis to replace that system with newer heat pump system. He then came up with the costing for the proposed system which had 3 options. He explained the complexity of the work involved , pros and cons of the proposed systems. He answered all my concerns and questions. I am highly pleased with his professionalism.
Been a Boston Standard customer for some years now.Had annual pre-winter HVAC systems inspection and maintenance done today in my 2 family property.The HVAC tech Manny was super professional, thorough, and efficient.He’s a real asset to Boston Standard, and I highly recommend Boston Standard for your heating and cooling needs.I’m a happy customer and glad to have the Boston Standard Team in my corner!Thanks Manny and Boston Standard!
Chrissy Nevill
a year ago
Do not use this company! We have had nothing but trouble with the 3 LG air conditioning units they installed last year. Did I mention for 25K. They have been out countless times to try and fix them and they still make terrible noises and leak water. Save your money do not ever use this company
Timothy R. Deihl
6 months ago
Tom Heck was absolutely amazing today. Navigated a complex situation with patience, grace and even some humor. Look forward to working with him again in the future.
Edelisse Nelson
2 years ago
Not only were the two men promptly on time but they were effificent, friendly and knowledgable. I surely will request them again! An amazing expierence with a plumber.
Knowledgeable, communicative, and good service. I would call them again for plumbing needs.
Very professional and great attention to detail
Daniel did a great job for me, explained the issue clearly and was friendly and easy to work with. And most importantly I now have a working heating system again!
Ann Whiteside
6 months ago
Boston Standard is very professional, responsive, friendly, and the work is excellent.
Timothy Heller
3 years ago
Very professional plumber group. Every step, from setting up an appointment, to the job itself was executed at 5 star levels. Install was thorough and the follow up after the job included a specific write up with many pictures to confirm findings. Best option in town.
Theresa ONeill
6 months ago
I had no heat and needed an estimate for a furnace replacement and upgrade. Nick came out immediately, was very knowledgeable and explained available options. He got me estimates the next day. Very helpful.
Michelle Kierce
a month ago
I noticed that my central air was blowing very little and warmer than usual air from the vents. I panicked thinking it would take weeks to find a technician to come out in June. I called Boston Standard and was pleased to hear they could send someone out in 2 days time (which happened to be a Sunday). Their technician, Josh Cassidy, came to the house and clearly explained the problem the unit was having and even though my unit is extremely old he did not pressure me to replace it. He gave me an honest evaluation and provided both long and short term options. He was pleasant, knowledgeable and professional. I highly recommend calling Boston Standard if you are experiencing any problems with your AC.
Patrick Tobin
5 years ago
Converted from Oil to Gas Furnaces. Boston Standard was excellent throughout the whole process. Technicians John and Brandon were extremely professional and the project manager, Leo P, was very helpful throughout the process. Would highly recommend them.
Jean Marzilli
6 months ago
Anthony did a wonderful job. He was very professional, thorough and attentive to detail. I’d be glad to have him back again.
Paulina Rueda
3 years ago
I used Boston Standard twice and the technicians and very professional- they've always been on time, gotten the job done and given me recommendations on how to save money and keep my heating and cooling systems in great shape.
Cheng-Zhong Zhang
7 months ago
We recently purchased an apartment where the boiler was installed by Boston Standard in 2018. On the Boiler it showed installation in November, 2018 with a 6-year warranty (in effect till 2024). The hot water temperature was not high enough. So we called Boston Standard for Service assuming the warranty was in effect. The service provided by the plumber, Bill Harrigan, was excellent. He arrived on time and quickly diagnosed that the problem was related to the mixing valve. He ran to the local supplier to get a new valve, replaced the old one, installed the replacement, and adjusted the temperature. The job was done timely and clean. He also answered my questions about the heating system and gave good advice on how to maintain and extend the life of the boiler. I would give 5 stars for the service being provided and highly recommend Bill Harrigan for plumbing related work. The reason for the four star is because of the vague terms of the warranty. After the service was performed, I was told that (1) Boston Standard's warranty is not transferrable to new owners; (2) Their standard warranty of workmanship is only for three years; the warranty written on the boiler (6 years from the date of installation) is from the manufacturer and covers parts only. So be mindful of the caveats of their warranty when you contact Boston Standard for service.
Rachelle Abrahami
6 months ago
We've had great experience with Boston Standard. Staff is always professional, knowledgeable and diligent. We've used them for emergencies and routine maintenance (including the latter where they discovered a problem and averted a big mess). Last week Olivia was the technician who conducted our winter maintenance and she was excellent -- quiet personality but thorough, careful and helpful. The usual Boston Standard high standards!
Boston Standard was incredibly responsive and professional. I couldn't have asked for more in terms of communication, both over the phone and via email, including sending out estimates promptly. The technician arrived on time and diagnosed the problem quickly and correctly. I'll definitely be using them again!
Shonda Green
4 months ago
The experience was great! Showed patience answering my questions and sharing information with me. Very polite,and I learned more about the heating system.
Melissa Gatlin
3 months ago
We had a problem with not getting hot water, We called them they asked a few questions we, were in an emergency situate . We told them what the problem was, they called us back in no time they sent someone out to evaluate the problem. Customer service was excellent as well as the repair person and the work. We will use them in the future if we should have a problem
My prior endorsement stands. I’ve since had the need to get toilet clogs cleared, and as usual got prompt effective service.I should mention also that I found out in the middle of the night that my upstairs neighbor had his water heater spring a leak. Boston standard was very expeditious in coming, getting the water turned off, and limiting the damage to my ceiling and walls.
Timely and detailed to solving the problem.
Kai did an excellent job. Very professional, quick and easy to work with. Would definitely hire again.
James came to my place a week ago to assess the issues I am having with my mini-splits. He was clear about his diagnosis and laid out options for next steps in an organized and helpful way, allowing me to make decisions about how to proceed but also giving me the advice that I needed to make those decisions. Today he made the repairs, and I am good to go for the summer. Communication is always good, clear, descriptive, and he takes the time to be sure I understand what’s going on. Faucet repair is next.
The experience was good. The plumber was very friendly and respectful of our home. He took time to explain our options. I will be talking to another employee at noon so I hope it goes well.
First and foremost, I received a text with the picture of the technician who was on his way which in itself was great. Then once the two technicians came they assessed all the issues , had taken pictures of everything so that they could then review with me what needed to be done. They gave options. Some of the work they could do right then and there and the rest needed some parts so they will return. The were timely, neat, polite and very thorough. I can't say enough about how good they were in times like this when you can't get contractors to show up.
Service and communication was prompt and clear. Plumbers themselves were professional, polite, informative. Definitely recommend
The entire team at Boston Standard was incredible, especially Jose and Joe. Jose was extremely professional and polite and his attention to detail was second to none, he takes extreme pride in his work. With our boiler failing and an impending blizzard and prolonged cold snap, Joe came over the morning of the blizzard to provide extra space heaters and keep the boiler running on its last legs until the new install could be done. Boston Standard truly cares about their clients and puts their clients needs ahead of their own. Thank you Joe and Jose.
Finally people that know what they are talking about.Boston Standard Company sent Jeff and Dan to debug and repair the electrical system of my boiler heating system; they look at the installation and diagnose immediately what was happening. The repair was quick and reasonable.I highly recommend them over other known repair companies.
My experience with Boston Standard is mixed.First, the good:1) the quality of the service I received from tech KENNY SANON was WONDERFUL. Kenny is obviously an expert at his trade and provided exceptional service: he devoted great efforts to service my equipment and to get it in tip-top condition. His service could not be any better.2) BOSTON STANDARD's service platform -- scheduling, confirming appointments, giving notice of the tech's arrival -- is all terrific. It is very easy to work with the company.Now, the bad:3) My experience with BOSTON STANDARD is that in every instance -- three times out of three visits -- the company attempted to up-sell me. The first aspect is Boston Standard's telling me I should immediately replace my equipment just because it is old and regardless of the fact that it is and has been actually working perfectly (notwithstanding lack of regular maintenance by a previous owner of my house). Yes, the equipment is 12 years old, and I take it as accurate that Boston Standard's experience is that my brand of equipment does tend to start to break down at around the age of my unit -- but until the unit starts to need repairs, it just seems aggressive to aggressively push for replacement. Whether you agree with me is a matter of personal choice.Second, though -- and this really annoys me -- Boston Standard (in my view) tried to skirt its contract obligation to provide annual preventive maintanence. First, they neglected to schedule the maintenance: it only happened because I contacted them toward the end of the service contract term. Second, when the tech ran out of time when performing my scheduled annual maintenance call, Boston Standard instructed that I should contract for an additional $500 service call to finish the work. My view of this is that when Boston Standard contracted with me to provide one service call per year then that means that they come and do what is appropriate. They do not have the option to cut the call short and ask for further payment to come and finish the job. Yes, my equipment wuite likely may not have been serviced in a long time -- so getting it cleaned up was a bigger task than perhaps they anticipated. But my view is this is Boston Standard's problem, and risk -- not mine. (By the way, as it turns out, the tech did do some additional work after proposing the separate service call to me, so in the end, the overall result of the maintenance call was OK.) So I know it is a matter of taste, and other customer's may appreciate Boston Standard's super-cautious approach and not mind being constantly hit with proposed costly service proposals. But that's not my preference. And after experiencing sell me additional services on EVERY service call, I feel it is appropriate to offer these details in my comments. It is not the way I would run the business if I were running it. That said, the service you get is great.
This is my go-to plumbing company. They always ensure that my service happens promptly. For big jobs they ensure I understand every item on the quotes and they always give more than one option. The service teams are always courteous and go the extra mile.I just got my central AC into replaced. The technicians Tim and Nate were amazing and professional and made sure I was taken care of on the hottest day of the year.I strongly recommend if you need hvac or plumbing work!
Our 30 yo AC unit died and moved our heating/cooling to a heat pump system.Thorough & knowledge team reviewed our home and came back with a detailed quote.Installation happened a few weeks later. Installation team was professional spent time walking us through the new system.Highly recommend!
Peter Pavlina
11 months ago
Outstanding company. Excellent quality, great people, very professional. I highly recommend them.
Christine Marieni
8 months ago
Had a positive experience with Boston Standard for routine maintenance on my heating system. Prescott, the technician, was excellent and took time to explain everything he was doing. My heating system is quite old so I was pleasantly surprised when there was only one part recommended to be replaced. Years ago, a different company had told me the entire system would need to be replaced immediately due to its age, so I’m glad I ignored them and have since switched to Boston Standard. My heating system has been working fine since, and hopefully will get a couple more years out of it after Prescott replaced the part the following day after the maintenance appointment. He was again very professional, timely, and extremely transparent with everything he was doing. Thanks, Prescott!
Came very quickly. In one visit, the technician wasn't able to service my unit but was very transparent and rescheduled the appointment in a few days. There were willing to fix my unit when other companies in the area weren't willing to look at it
Karilyn Crockett
a year ago
I can not say enough good things about Boston Standard and Prescott Krause. My AC blew out about three weeks ago and after multiple calls to Panasonic tech support and other providers, I had nearly given up all hope that this could be fixed. Boston Standard to the rescue! Despite being fully booked for the next week, BSC managed to squeeze me in for an appointment the same day. Prescott is the kind of repair guy people dream of -- kind, considerate, professional and solutions-focused. Not only did he get my system in full working order but he also cleaned up my pantry (bonus!) and was pure joy to have at home during a very frustrating situation. If you are looking for courteous professionals who get the job done and enjoy serving you, look no further! And if you are fortunate enough to have Prescott show up at your doorstep, just know that your day just turned into something magical+++
steve burgay
2 months ago
Very professional, prompt, and easy to work with. Great experience.
Deborah Rossi
2 years ago
Ben was great and took the time to explain what was going on with our heating system. We've had a few small issues with our new system but Boston Standard always sends great techs who are knowledgeable about the products they install.
Alvin Concepcion
4 months ago
Thomas was very thorough in not only investigating, fixing, and testing a minor leak stemming from the air handler and hot water heater, but also in the various checks and steps he performed as part of the scheduled maintenance of the systems. He also clearly explained the benefits of the different annual coverage plans where savings could be had by the customer.
Excellent Service! I called on 10/25/2017 at 7pm. The next morning 10/26/2017 at 8:15am, received a call from Joan ( I think that her name) Next, at 8:45am JT ( employee) was at my door ready to work and fixed my linking from the 1st floor to the basement. Awesome!!!! JT gave the most best customer service EVER!!!!!! He was Awesome... Definitely will recommend this company. Thank you Boston Standards.
very professional. scheduling was easy and the technician arrived on time. Price was reasonable compared to other quotes I received. I have used them for both a plumbing and a heating issue and will definitely use them again if the need arises.
Steve Waddell
2 years ago
I asked for an estimate to replace a tankless hot water heater. The representative came and gave an estimate for $4118! I had it done adequately by Gladiators Mechanical for $550. I should also explain that, as BSC saw, this is a replacement of one model for a similar model -- not a full installation. It was explained that this is a full-day job for two people...this means the charge-out rate is over $2000/day, or $250/hr which is about twice as much as my experience with Boston plumbers. Gladiators was here for 5-6 hours.
Greg came out for the original estimate and was excellent. He was very knowledgeable of the products and HVACin general. He came up with some ideas I hadnt even thought of which ended up being a huge help. He was helpful and available through the whole process.Jose and the rest of the tech crew were outstanding. He was able to figure out a way to run the hoses through my newly finished basement without so much as a screw showing, even though it probably made his work twice as hard. His work was meticulous. You can tell he takes a lot of pride in his work and was more than happy to thoroughly go over every detail of the work and equipment with me.Highly recommended.
Don Buchholtz
a month ago
Excellent responsiveness and good quality communication during the proposal phase. On time project start and mostly according to plan installation. I was unable to be present at the end of the installation and found when I returned that the system was not working. This required a re-visit by an installation foreman to correct the situation and brief me on the system's use. A return visit by the electrician was also necessary to check out and confirm functionality of the backup system. Communication about all this at the end of the project could have been better.Follow up: service call when one ac unit failed. Very prompt response and the issue was resolved within a couple hours. Poor wiring connection does raise a question about the quality of the original work.
Mark DiMattei
3 months ago
When we were looking to get mini-splits installed, we got quotes from four different companies. Leo and the team at Boston Standard were the only ones who pointed out specific challenges for our older home that the others ignored or didn't catch, and came up with solutions so that we could make the best use of our system.They were mindful about our future projects for our house when designing the layout and placements, and answered every question we had about choosing the right brands and maintenance/upkeep.The crew that came to do the actual installation were very punctual and made sure we understood where they were in the process and that we were informed about every part of the installation.My husband and I are very pleased with the whole process and would highly recommend using Boston Standard to any of our friends and family.
Kevin Russell
7 months ago
I had a great salesman, project manager, and professional technicians who gave me an above excellent HVAC steam boiler system and installation. In fact, I have to thank them for fitting us in a bind as we were without heat and with a newborn. However, the office cancelled our first appointment without communication, lost our payment check, and promised for a quote several times without follow up. If it wasn’t for these, i would be giving 5 stars if not 10 stars. They may be on the pricier side, but they do the job right and to code with professionals. Lastly, i give total props to the salesman. We were dead set on not picking Boston standard because the office cancelled our first appointment without notifying. However, the salesman impressed us, changed our minds on Boston standards hvac professionalism, and up-sale us by pointing out that our water heater was going out. I would like to thank him because he saved us from another headache and we really love the new equipment. Thank you Boston standard.
thomas finucane
3 months ago
James Dinarello was great in every way - personable, professional, helpful, thorough. No negatives of any kind.
Excellent service so far! I met Kyle for an in home consultation on a new HVAC design for my home. He was prompt and very informative throughout the entire process. He showed attention to detail and was very polite and courteous. Not to pressure other project managers, but it is next level service when he put on shoe covers without me ever having to ask. That shows a major respect for your home and an A+ rating in my book.
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