CTW Plumbing and Heating, Inc.

Trustworthy, honest and knowledgeable.

I've used CTW Plumbing and Heating for the last several years, and I can't recommend them highly enough. Their estimates are competitively priced, their workmanship is top-notch, they're responsive, and I can always count on them in a pinch. I've had them out to replace faucets, a water heater, and heating blower motor, and each time they arrived when they said they would and performed quality work. I'm grateful to have plumbers I can trust!

Responsive and always pleasant to do business with. Work done with care and high quality. Highly recommend.

They fixed my toilet quick, which we really appreciated. Easy to work with. Would definitely use them again.

Very professional, friendly, and knowledgeable staff. They are quick and efficient with their work and offer fair, competitive pricing. Our plumbing issues were quickly diagnosed and repaired within an hour. I would highly recommend CTW for all plumbing needs!

Very friendly staff, and very pleased with the professionalism as well as the work done. Staff was great about wearing masks/social distancing during the job as well. 100% would use again.

Very professional. Found the problem right away. Followed all Covid guidelines too. Would definitely recommend.

I manage hundreds of properties across Greater Boston. CTW by far is the best vendor that I use, the owner is extremely knowledeable and most importantly trust worthy. Becky who runs the day to day is super pleasant and great to work with. We use them for hundreds of repairs calls a year, in addition as a general contractor they do plumbing for all our construction jobs. Definitely reach out and contact them if you are in need of a great plumbing company

I had CTW Plumbing and Heating for several plumbing jobs. He did not supervise his plumbers, delayed fixing unfinishied job and sent some bills almost 9 months later for a return visit and other paid job. CTW owner Caleb did not supervised one major job that cost close to $3,000 of repairing heat pipe. His plumber left metal end caps bend and stuck out in several places. Only after I asked him repeatedlyl to send plumber to come back to fix the end caps, he sent one but still many places have loose end caps that stuck out its sharp metal edges for my rental apartment. Caleb 8 or 9 months later charged for the visit. He also sent me overdue notice for the work that was paid on the day of job again 9 month later. I provided paid receipt from 9 month ago.
He did not listen but stubborn, argumentative, and arrogant instead of straightening things out and He could not provide free services. When did he provided free service? I still have end caps that are loose and open.

I am very impressed with CTW Plumbing and will definitely refer them to family and friends.

They came on time, were professional, friendly and respectful and did an amazing job removing my (gross) disposal and putting in a really nice new one. It is working great. Wonderful experience so I wanted to share.

Caleb Whelden and company from CTW plumbing were employed to service and maintain the heating and air conditioning units at a residence of mine for over a years' time. They consistently had difficulty arranging to complete jobs in a reasonable time frame, and often made mistakes, some relatively minor and merely forgetful (such as forgetting to replace caps on refrigerant lines), other mistakes much for irresponsible and dangerous. Caleb Whelden easily became defensive. He was not conscientious about taking responsibility for the problems and inconveniences caused by his actions. An incredible amount of time and money could have been saved if another maintenance team was hired earlier on.

While working in the Brighton area CTW was my companies go to. Always friendly and knowledgeable. Always recommended them

I hired CTW Plumbing and Heating to figure out why my basement was getting warm in the middle of the night. After determining that the basement heat was being controlled by the thermostat on another floor, they separated the basement heat into a new zone with separate thermostat and serviced our boiler. They communicated well, worked efficiently, and their work beautifully fit in with my existing systems. I will be sure to call them for any future plumbing work and recommend that you do too!

As a real estate agent it is important to be able to recommend vendors of all types that I can count on to do the job for my client. This company has not only exceeded all my expectations for my clients, but done so in a timely and professional way. Cannot recommend them highly enough!

I was with out heat and the guys came quickly had everything up in running again. Saved my pipes from bursting! I would highly recommend them to anyone

The plumbers are extremely efficient with their work. Becky is admin and extremely pleasant to work with, she was punctual and very informative. I highly recommend