Best HVAC Repair in Reno NV

Silver State Plumbing was quick, efficient, professional, and very reasonably priced! They were out within the hour and followed up today with a call to make sure I was satisfied before they ran my credit card!

Back in the fall we scheduled with Paul’s Heating and Air to update our seventeen-year-old system along with installing a tankless hot water heater. James Dehl personally came to our home to examine our system and propose recommendations, and we were very excited to begin the process. However, the communication internally was difficult, and the project took much longer than originally scheduled. What should have taken two days actually spanned a week and a half. The details of why that happened aren’t important. I actually want to share what IS important. Every person who entered my home was kind and respectful. I never felt unsafe, and genuinely enjoyed my interactions with Paul’s team. I felt it was valuable to share my disappointment with the timeline and some damage that was left behind from some of the more invasive work. I kindly gave James my feedback because as a business owner myself I know I can’t make improvements or guide my team if people don’t tell me when they have a less than expected experience. James was incredibly gracious and kind, and immediately took steps to rectify the issue of damage. The vendors he contracted with were punctual, respectful and did a wonderful job. At no time was I made to feel unreasonable or unappreciated because of my feedback. Quite the opposite in fact. Honestly, I feel like I have a genuine relationship with James and his company, which is good because they’ll be responsible for maintenance, updates and repairs for years to come.

I want people to know that it’s possible they won’t have the installation experience I had, and that would be fantastic. However, if you do have an experience that leaves you frustrated you can be assured that if you communicate with the leadership of this company they will work with you to make it right. That’s actually more important to me than a perfect experience because let’s face it, stuff just happens sometimes. We can’t control everything, only the way we handle things. I can honestly say this company handles its business very well, and truly cares about their clients. I can also say that my home has NEVER been more comfortable thanks to James’ recommendations and the hard work of the team. I’m very grateful to have them available for any heating and air conditioning services I might need in the future.

We were in a real pickle. The power company changed out our gas meter and in the process shook loose a bad joint in one of the gas lines under our house. They shut down our gas and told us we needed to get a licensed plumber out to fix it before they could restore our sevice. THIS WAS AT THE END OF JANUARY! No heat! I spoke with Mark on the phone, we pulled a permit with the city and he sent Byron and Kaleb out to get us fixed right away. Mark also came by the house to make sure everything was going smoothly and called after to make sure NV Energy got us turned back on. We're very happy.

I will be calling them again to run gas to our backyard for the BBQ and firepit this Summer.

Prompt, courteous, professional!

Very unprofessional technician and service provided by this company. My wife and I (no prior experience with plumbing) had installed a new kitchen sink in my mother's house and called NDI to inspect our handiwork and fix some leaks we couldn't figure out. The technician comes, fixes a few problems, and everything appears to be OK once he tests it. However, about half an hour after he leaves, one of the connections starts leaking again. I called the company back to inform them, and they said they had to rebill me to come out there and look at it again. The technician tells me that I had one incorrectly sized part (hat gasket) that came with my sink that he had noticed, and then he told me to go buy it at Lowe's and fix this issue myself. He said it would be cheaper than having them come out there again. He added that he had installed that wrong part that my sink came with because he didn't have the right sized gasket in his service vehicle, and that when he noticed there weren't any leaks, he thought he had (and I do quote) gotten lucky and made it work despite his using the wrong part.

I'm thinking - I just paid you for one hour's worth of labor so you could knowingly jam wrong parts into my sink and tell ME to go fix the problem myself? Despite the aggravation, I go ahead and purchase the part, install it ... and the sink still leaks. My mother is irate and calls NDI.

Next day, NDI (same technician) comes out there again once my mother complains to them. The tech inspects his work and now concludes that the sink is actually missing ANOTHER part (cardboard gasket) that he had not told me about either in person or over the phone. Interestingly, he also does not have this new part. He says he can fix it all, but again, NDI would have to bill us for labor. Having seen NDI's lack of professionalism and integrity, my mom and I opted not to take this route.

My recommendation: Do NOT use this company. From my experience, they do not appear to address customer concerns satisfactorily and seek to blame you (likely the less experienced and/or non-professional plumber, in most cases) for their negligence and mistakes. I would not have written this negative review had they gone back and fixed their mistake in good faith, but sadly, they did not take this honest route.

Great job showed up on time and fixed the problem with parts on the truck
On my brothers place
Thanks again

There is not enough room to say all the great things about this company! Amazing customer service! They show up when they say they say they are going to, or sooner. Liz was absolutely amazing. I recommend Gibson Plumbing to anyone and everyone!

I have been using 4 Seasons for 2 years already. This year is my third year. Each spring I get maintenance for the year so when fall rolls around they give me call to set up my heating maintenance as well. Their guys are very friendly, courteous, and professional.

Great to work with, quality install at a great price.

David M. is absolutely the BEST! He is professional, knowledgeable about his products and service and kind , courteous and friendly. He helped me make decisions about what would be best for repair without any pressure. I thoroughly enjoyed working with him.Thank you,Diane Rolfs

Knowledgeable kind plumbing woman took care of all my problems in just over an hour. She was professional and did quality work. Double checking even under my house to guarantee it was working properly. My go to for any plumbing issue in Reno. I'm terrible with names or I would have it.

Quick, friendly & did a great job!

I wish I had more stars to give Wiley's. I am so thankful for Wiley's and their customer service - I WAS a customer of Sierra Air, do not use them! Sierra Air came out to do yearly service, I was on their preferred service program. Technician that came, did not seem confident in what he was doing, spent time in attic and finally came down and said we have a problem, discovered the heat exchanger unit had cracks, corrosion and stress and there were traces of carbon monoxide through-out my house. Mind you, I hire a company to be able to trust them. The technician could not answer my questions, just asked if I had space heaters, I said no, and he basically had nothing to say, I called his manager, he started asking my questions like, am I experiencing headaches etc. Also, I have detectors in my house none of them have gone off. So you could imagine how I was feeling at this point. They said they would send out a new tech which turned out to be from their design department. Turned out the first technicians tools he was using was faulty and was not working properly. At the end of the day, this guy had me talked into a sale of 7K, and pretty much worked off my emotions and fear.

Luckily, I spoke with a friend, referred me to Wiley's and I got a second opinion right away, Mike with Wiley's came out right away, he was very knowledgeable, eased my mind and made me feel comfortable that I was safe. He went through my house checking for monoxide, no detection. He said I do not need to replace my heater, that my heater was working fine, there was no detection of carbon monoxide and when I do need to replace it, it would be around 4000, not 7000. I asked him if he thought I should have them service the unit just in case Sierra Air didn't do it right, he said he was not comfortable charging me for a service I did not need. He went further on to explain how the monoxide detectors work, what to do if one did go off and that if I needed anything to please reach out to him. When I asked a question, he knew the answer. I also have a friend that works at a plumbing company here in town and also said Wiley's is fantastic.

If you want someone you can trust and a company that is honest and doesn't work off commission, reach out to Wiley's they are the best and looks out for your safety and best interest

So far, I've been holding for 12 minutes to get a price for installing flooring...wake me up when they answer.