NDI Plumbing

great experienced technicians, they come prepared and ready to work. they are very polite and knowledgeable. I highly recommend NDI for prompt service done right.

Arrived on time, very polite and did a great job at a fair price. I will be calling NDI again when plumbing help is needed.

Great work. Love doing business with neil

Sat on hold for 10 minutes. On to the next guy.

Trevor was prompt, friendly, very efficient, and knew exactly what to do to get our furnace running properly. It now runs quietly and keeps the house cozy-warm -- it's a whole different house! We are delighted with NDI !

Showed up on time and did a great job. I would definitely recommend them

office staff are very polite and helpful. they answer all your questions and give prompt service.

Awesome service super reliable. Trust this plumber

Very unprofessional technician and service provided by this company. My wife and I (no prior experience with plumbing) had installed a new kitchen sink in my mother's house and called NDI to inspect our handiwork and fix some leaks we couldn't figure out. The technician comes, fixes a few problems, and everything appears to be OK once he tests it. However, about half an hour after he leaves, one of the connections starts leaking again. I called the company back to inform them, and they said they had to rebill me to come out there and look at it again. The technician tells me that I had one incorrectly sized part (hat gasket) that came with my sink that he had noticed, and then he told me to go buy it at Lowe's and fix this issue myself. He said it would be cheaper than having them come out there again. He added that he had installed that wrong part that my sink came with because he didn't have the right sized gasket in his service vehicle, and that when he noticed there weren't any leaks, he thought he had (and I do quote) gotten lucky and made it work despite his using the wrong part.

I'm thinking - I just paid you for one hour's worth of labor so you could knowingly jam wrong parts into my sink and tell ME to go fix the problem myself? Despite the aggravation, I go ahead and purchase the part, install it ... and the sink still leaks. My mother is irate and calls NDI.

Next day, NDI (same technician) comes out there again once my mother complains to them. The tech inspects his work and now concludes that the sink is actually missing ANOTHER part (cardboard gasket) that he had not told me about either in person or over the phone. Interestingly, he also does not have this new part. He says he can fix it all, but again, NDI would have to bill us for labor. Having seen NDI's lack of professionalism and integrity, my mom and I opted not to take this route.

My recommendation: Do NOT use this company. From my experience, they do not appear to address customer concerns satisfactorily and seek to blame you (likely the less experienced and/or non-professional plumber, in most cases) for their negligence and mistakes. I would not have written this negative review had they gone back and fixed their mistake in good faith, but sadly, they did not take this honest route.

I use NDI at all my locations when I have a plumbing problem. They always try to get to me as soon as they can to fix the problem!

NDI Plumbing is fast and reliable..when you need a plumber make sure you call them!

Quick response, on time, thorough work and good people ready to help.

New Construction at Summit Mall with very poor quality. We will not be using this company again. I suggest going elsewhere.

Scott was very wonderful I am so thankful

These guys refuse to wear masks and enter the homes of older, vulnerable people who are greatly at risk for Covid 19 infections.
Workers say they don't believe the hoax about Covid and will not wear a mask even if customer offers it.
Avoid.

Nico is amazing! Company is awesome great Service! Good Pricing.

Great Service! They scheduled me the same day and fixed my bathroom toilet fast! I would definitely recommend NDI.

Very professional, reliable, punctual. They gave us great customer service and stood behind their work. Best in town!

Thank you Sembrey Scott and Aaron for your fine work, professionalism and quick response. Kind regards. Special kudos to Sem for getting me In quicker! Very kind of you! You're on it!! Thanks!!!