Wiley's Plumbing & Heating

I wish I had more stars to give Wiley's. I am so thankful for Wiley's and their customer service - I WAS a customer of Sierra Air, do not use them! Sierra Air came out to do yearly service, I was on their preferred service program. Technician that came, did not seem confident in what he was doing, spent time in attic and finally came down and said we have a problem, discovered the heat exchanger unit had cracks, corrosion and stress and there were traces of carbon monoxide through-out my house. Mind you, I hire a company to be able to trust them. The technician could not answer my questions, just asked if I had space heaters, I said no, and he basically had nothing to say, I called his manager, he started asking my questions like, am I experiencing headaches etc. Also, I have detectors in my house none of them have gone off. So you could imagine how I was feeling at this point. They said they would send out a new tech which turned out to be from their design department. Turned out the first technicians tools he was using was faulty and was not working properly. At the end of the day, this guy had me talked into a sale of 7K, and pretty much worked off my emotions and fear.

Luckily, I spoke with a friend, referred me to Wiley's and I got a second opinion right away, Mike with Wiley's came out right away, he was very knowledgeable, eased my mind and made me feel comfortable that I was safe. He went through my house checking for monoxide, no detection. He said I do not need to replace my heater, that my heater was working fine, there was no detection of carbon monoxide and when I do need to replace it, it would be around 4000, not 7000. I asked him if he thought I should have them service the unit just in case Sierra Air didn't do it right, he said he was not comfortable charging me for a service I did not need. He went further on to explain how the monoxide detectors work, what to do if one did go off and that if I needed anything to please reach out to him. When I asked a question, he knew the answer. I also have a friend that works at a plumbing company here in town and also said Wiley's is fantastic.

If you want someone you can trust and a company that is honest and doesn't work off commission, reach out to Wiley's they are the best and looks out for your safety and best interest

I recently had the pleasure of working with Wiley's Plumbing and Heating, and I couldn't be more impressed with their service. Mike, in particular, exemplified a remarkable dedication to customer satisfaction. From the initial consultation to the completion of the project, Mike's professionalism and attention to detail were evident.

Not only did Mike demonstrate a deep knowledge of my HVAC system, but his commitment to delivering top-notch work was truly appreciated. The level of craftsmanship and the quality of the materials used exceeded my expectations.

What set Mike apart was his genuine care for customer satisfaction. He patiently addressed all my concerns, answered my questions, and ensured that I was fully informed throughout the process. His excellent communication skills and willingness to go the extra mile made the entire experience smooth and stress-free.

I highly recommend Wiley's Plumbing and Heating, especially with Mike on their team. If you're seeking reliable professionals who provide exceptional service and deliver outstanding results, look no further. They are the epitome of excellence in the industry.

Thank you, Mike, and the entire team at Wiley's Plumbing and Heating, for a job well done!

Beware of this company unethical methods , they purposely will not have the parts so they charge $120 per hour commute to bring it. The charge time starts from the moment they leave their office . Replacing a hydrant that required 1 1/2 feet deep digging was going to cost over 650.00. So I paid for the digging and let them go .
Employees were courteus and professional , but I will never call this company again , EVER .