Best Plumbing Service Contract in Phoenix AZ

Every time I call DiamondBack Plumbing, I have a great experience. I trust them. I like them. I have the upmost faith in them.Diamond Back Plumbing always responds in a timely manner and this is important with sewer issues. They are dependable and I love them.

Great service!!!!!!

Shade is the man! I have had several plumbers try to resolve a strange knocking noise and give me different explanations and not solve the problem. Shade was systematic in diagnosing the issue, fixed it and then proceeded resolve a couple other issues. He kept me informed along the way and was super safe and personable. If I could give more stars, I would!

Patrick Wardein checked my air conditioner. He saw that it needed cleaning, and he cleaned it. He showed me before and after pictures of the air conditioner, and he did a good job cleaning it. The 5-star rating is for Patrick. However, the fee of over $900 was exorbitant for a cleaning that took 1-1/2 hours, so I will no longer be using Parker Brothers to service my air conditioner.

Apache plumbing is a Great company, their office staff took care in taking my info and making sure I knew what to expect and their field technician was on time and very professional and easygoing with a great sense of humor that made me feel very at ease, the work was done professionally and on time and I would recommend them to anyone who wants top quality plumbing expertise. Thank you Apache Plumbing for your awesome service and support.

Horrible company who poisoned my family (manganese) because they didn't flush the system and install properly. After calling poison control, they figured out it was the water system (we had black stains in our toilets). My dog, children and myself had to get blood work done to prove this was in our system. It was terrifying. The company response? They bought a refrigerator filter for our 3 month old brand new fridge, and flushed the system that should have been done in the first place. We hired this company after their water heater broke after just one year. The did not back up the warranty claiming our pipes were old, and instead sold us a $7000 water heater and new water system they had to install. We were without water for 9 full days while they did this install, we were told it would take 2 days max. During the install, they knocked one of my garage storage nearly trapping my husband, and breaking our entire commercial snack bar equipment, as well as smashing an antique doll house passed down from my family. Taking zero accountability. My kids had to live at my parents while this work was being done, we had no compensation for the hotels we had to stay in for showers, restrooms and cooking. We received NO money off of the $7000 purchase price, and the horror continued for weeks after we were diagnosed with this poisoning. It gets worse.....3 months after this installation, the shotty work caused a leak in our garage. the company sent a restoration company to cut out our drywall, and it has now been 3 weeks an our water is disconnected, no dry wall replaced, and no communication in when this will be repaired. Oh, and still no refund or reimbursement for this nightmare.

JAVIER WAS EXTREMELY COURTEOUS & PROFESSIONAL. A FINE REPRESENTATIVE OF HIS COMPANY DEDICATED TO RPRESENTATING HIS COMPANY & HELPING HIS CLIENT.

Textbook bait-and-switch



Long story but here it goes:



I hired Quail Plumbing to install a gas line for a new cooking top. The plumber came to take a look and quote the job. It was already suspicious that the plumber was in a van marked Scottsdale Plumbing. He looked at the location where the line needed to be installed and give me a quote (8 hours of work).



I scheduled for the work to be done one week later. This is where the problems started.



The plumber came and immediately started complaining that he didn't have his van and his equipment, that he would have to go to the store to buy a level, etc.

Next he started complaining that the drywall wasn't removed. During his visit a week earlier he didn't mention anything about this.

Next he started complaining about the connections to the water heater (which hadn't changed from the week before, when he quoted the job)

So all in all, before he even started he spent about 20 minutes complaining about the job.



I ended up having to lend him my level so he could get started.



Next he took out the water heater and started ripping out the drywall. He came and got me and started complaining again how this was going to be a lot of work. He got all upset of how the copper and gas lines were sitting in the wall, how he would have to drill through studs (like he didn't know this already before). Apparently the gas line went to the attic and he couldn't see where it went. To make a long story short he asked me how he had to do his job. He also told me I would have to remove all the drywall from floor to ceiling on one wall in the kitchen.



Next he told me to think about it and he would reschedule if I agreed with the extra work: textbook bait and switch.



This is where I got upset and told him I got other tradesman scheduled and I could not wait a week to get this done. Again he started complaining at which point I told him that I just wanted the work done the same day as he told me he could do a week earlier. I also told him that I didn't care if it took him longer as long as the work was done the same day. I thought this was it and he would get the stuff done the same day. This is were it got interesting...



At this point he left and called the office. A minute later I got a call from someone whose name I can only assume is Karen. She asked me if I had been verbally abusive. To which I said replied No, then she asked me if was swearing. To which I answered No. (This plumber would probably be the first man in history with tattoos over his neck and hands who is offended by swearing). Then she asked me if I wanted to reschedule for next week. At which point I told her I wanted the work done this day as I thought that was what was agreed 5 minutes earlier with the plumber. There was no reason at all for her to get involved.



After some back an forth she had the gall to tell me to shut up while she was speaking and didn't want to listen to anything that I said. Every time I tried to say something she would interrupt me and didn't want to hear anything about the unprofessional behavior of the plumber. Apparently the customer is always wrong with Quail Plumbing. When she was done with her diatribe I told her that I would like to call my mommy too to help me out and defend my case, just like the plumber called his mommy (aka the office Karen). Needless to say Karen didn't like this and was offended.



She decided there and then that they were not going to do the job and that I needed to look for another plumber to get the gas line done.



Good riddance Quail (or is it Scottsdale Plumbing?).

The service provided to me was exceptional. Chip was attentive to our needs and explained each step thoroughly. He provided us with a breakdown on the cost giving us the value of the work to be completed. He went the extra mile to make sure that I was comfortable and at ease with each step of the process. Plumbing issues can easily bring on extraordinary amount of anxiety, however Chip was there every step of the way ensuring us of the quality or work with also offering additional options to fit our budget. They are definitely my go to plumbing company from now on.

They helped solve my issues with only exactly what was needed. No upselling of any kind. And they were incredibly communicative so that I always knew what was going on. I would highly recommend them.

Orlando came by and unplugged my drain he was very helpful and professional would highly recommend him.

Thank you Johnco for clearing my sewer line.

This is the 2nd time I have used this company. Great service from technician, Frank. On time and profession. Absolutely, delighted to have a great plumbing company!

I found this company from the NextDoor App and the owner responded quickly and fixed the issue right away. We are very pleased with this company and highly recommend to anyone who are looking for a honest work and fair price.

DO NOT USE THESE GUYS!

Justin the owner is a joke. He hung up the phone on me before he even heard the whole story.

Sent them the exact plans and layout info. Then after we agreed on a price and to get on the schedule his employee said he priced it wrong and it’s significantly more.

The customer service that Justin (owner) showed was mind blowing. He didn’t listen and hung up the phone mid conversation.

Please stay far away from this company.

Now the owner is lying saying that plans were sent after the quote. It’s clearly false and happy to post all email correspondence.

Email with it clearly saying in floor layout and attachment was sent on Sunday August 7th and the bid was sent over Thursday August 11th.

So the owner lies to customers as well.

Just take responsibility for your employees actions and take care of your customers. Don’t hang up on them or screw them over again in the future.

You don’t have to lie about it to make your company look better.

We had them replace a pressure vacuum breaker that was leaking. Quick service and excellent results!

Great customer service. Friendly and professional. Quick to complete the repair.

Warning to females. Expect ‘man-explaining’ and being talked down to.

Wes was great, explained everything, excellent job! Thanks, Ken Ellingson

Omg THE BEST EVER. Had an issue with a hot water heater that Joe installed a couple of months ago called him this morning here he came running all the way to Wickenburg to resolve the problem. The issue had nothing to do with the time consuming job Joe did previously it was due to lack off attention from my EMPLOYEES. He's awesome resolved the issue and was more than fair with me. I love this hardworking family they are fair honest & DEPENDABLE. More than I can say about the rest of the plumbing companies around.
THANKS DIGGERS.