Best Hvac Unit Installation in Mesa AZ

On time, very professional. Outstanding customer service.

I recently had a new HVAC unit installed by PlumbSmart. I was very happy with the appraisal process and the installation process. My interaction with everyone (sales, financing, installers) was very positive. And the price was right. I strongly recommend you contacting PlumbSmart when getting quotes for a new unit.

They came out the first time for an emergency call cause I was smelling burnt wires from all my vents. So I turned my ac off to prevent a fire. Tech got here and turned my ac back on waited 10 minutes didn't smell anything and left. Less then 30 minutes after the tech left burning smell came back and within an hour my blower shut off completely. Now trying to get some one back out has been 6 calls trying to get them back out here and keep getting pushed further and further out. I was told I was the first one on the list when I called at midnight when the blower when out. So called them back at 7 am and I was added to the list again apparently I was never added so I felt like I was lied to since I was never added to the list. Then told by 10 for sure so-called back at 10:30 and was told for sure someone will be out before noon. Then called back at 1 and was told by 3:30 now. Time will only tell if and when they will show up now.

I have been using AZ Dukes for many years for the routine maintenance of my HVAC system. They were always on-time, courteous, and professional. When that 15-year old unit finally died in the middle of a 110º heat wave on a Sunday night, AZ Dukes dispatched a tech the next day to diagnose the unit. Ended up buying a new unit from them that was installed on Thursday of that same week. They arrived on-time and did a great job getting the new system running. Pricing on the new unit was fair and given that I was in a vulnerable spot and could have been gouged, it’s a testament to the integrity of the business that they did not!I highly recommend these folks!

The sump pump in the basement stopped working. Contacted Mason Pro Services through their website. They got right back to me and said they could have someone out that afternoon. The technician arrived when he said he would. He took it apart and we discussed my options. We decided to replace it, so Mack went and bought a new pump and had it working the same day.

When my 18 year old heating and air system was coming to the end of its useful life I had air & water mechanical replace the system. Great price and installation! I have had a maintenance agreement with them for many years and have always had great service.

Debra was very courteous and she provided me with exceptional customer service, I would recommend Minute Man Home Services

Wally was the plumber that showed up and I felt comfortable immediately. He understood my issue and seemed to really care about what I was dealing with. I will use him for any future plumbing needs and recommend to friends and family. Excellent quality work and very knowledgeable!! Thanks, Wally

The Cooling and Plumbing Co really “saved the day” for me! I was in the
midst of having a landscaping project done when it was discovered there was an issue with a water line that had been rerouted years ago, but done improperly, not to code, and would have to be dealt with before moving forward with landscaping. Time was of essence because of approval from my HOA for the project. The landscaper recommended TCPC so I communicated with Jay that same day, which was a Friday. We problem solved together on the phone for the complications of what would needed, with Jay coming up with good solutions, and before the end of the day we had a workable plan and price quote.
Monday morning the trenching tech did that step of the prep work. By Tuesday afternoon Steve and Chris were on the job to do the actual replacement of the water line, this being 2 days sooner than Jay originally thought he could schedule. The crew was professional in every way, polite, willing to answer any question, diligent, knowledgeable and thorough with their work. Because of their earnestness they stayed into the evening until the job was done. There was still a bit of problem solving to be done, so Steve returned on Thursday for that final step.
Now I have confidence that my water line is done properly, and can move forward with the landscaping project!
I highly recommend TCPC and will work them again! It is obvious that to be part of their company you must be a gentleman as well as a knowledgeable tradesman. Thank you Jay, Casear, Steve and Chris for such a great job and helping me to deal with this very frustrating situation. 👍

On Friday, May 21st, I had scheduled an appointment for Isley’s to come install a new water heater in my home between 10-2pm, I prepaid approx $1400 for the job. I asked them to call me when they were coming as I could come home from work (I am a teacher and the end of the year there is a lot of work to do). Isley’s plumber Zach showed up at 10:30 AM, but after about 10-20 min he realized he had the wrong size water heater (too tall), he would have to leave and get the right one. I went back to work and told him to call again, when he was ready, (kind of annoying but to err is human). Zach returned, installed the water heater, but then told me all water heater warranties were void (manufacturer & Isley’s) because my water pressure was too high (90 psi, it had to be 85psi). Then he wanted to charge me $500 more dollars to fix it so the warranties were valid. He reduced the charge to $404 as a kind of “I’m sorry for not checking before,” because he could tell I was extremely upset at this point and told him he should have checked the pressure on his initial visit. He had to leave again to get a part, I returned to work, again, but had to return home for a 3rd time (he need a faucet turned on to complete the work). At this point I was so upset I could barely contain my anger. Zach completed the work, and everything seems to be working properly.

Here is my complaint. Why do you train your service agents to check the water pressure after you do the work? Your company literally held me hostage by not checking the pressure and then surprised charged me an additional $400 charge if I wanted the warranties to be valid. What kind of business are you running? Is this how you treat all of your customers?

Our 3 years air-condition stopped working last week when it's 114° I tried to call the company who installed it. They were out of business because of covid!! I called Frederick & Son and they sent their technician ( Juan) in a few hours, after he checked he told us the compressor stopped working, they could charged us Extra for it but they did not! They replaced it and they just charged us for the labor and they parts they used! They are great hardworking people. We will use them again and again. They are in this business for a long time! Thank you again for your excellent job.

They don't honor their commitments, they don't provide timely service, they are very unresponsive, and you can't trust what the employees tell you.
At first, we had good luck with them maintaining/fixing the main A/C under warranty from new home construction. However; June 11, 2021, my mini-split unit stopped working. They couldn't send someone out until the end of July. The technician said the compressor was bad, and he'd get back to me with a price. I waited a week and 1/2, and did my own search for the compressor, and finally called them since they didn't get back with me. They finally gave me a price for the part over 3 times what I could get it from from a number of reputable firms. I told him that's what I was going to do and he told me that was a good price and let them know when I got it. It took another week and 1/2 to get it here (now mid August), and I called to schedule. The earliest they had was Sept 27. There were several emails & text to confirm the appointment. On the day of the appointment, someone called and said they couldn't install the unit because they didn't buy it. I talked to several people, including a technician who was fine doing it, except he didn't know what to charge. I finally spoke with Ozzie Brixa, the supervisor who canceled the appointment, and said the original technician was no longer with them and the one that scheduled the appointment was new. He wouldn't honor the commitment those employees had made. The bottom line is that they strung me along through the heat of the Mesa AZ summer, I had to get the compressor myself, and after all this time I need to find someone else to install it.