Description
911 Heating Cooling and Plumbing specializes in air conditioning and heating installation, repair, and service. We also install and repair plumbing, including sewer camera surveillance and cleanout, hot water heater installation and repair, toilet installation and repair. We perform preventative maintenance service for all air conditioning and plumbing systems. We do tenant improvements.
SERVICES
A/C system maintenance, Heating system maintenance, HVAC system maintenance, Install AC, Heating system installation, A/C system repair, Heating system repair, Repair HVAC, HVAC duct & vent cleaning, Ductless heating & A/C services, HVAC duct & vent installation, Install thermostat, HVAC duct & vent repair, Thermostat repair, A/C Unit, Air Conditioner Serviced, Air Conditioning Installation Or Replacement, Air Conditioning Service In Phoenix, Air Conditioning System, Air Conditioning Unit, Air Filters, Attic Fan, Business Heating, Cleaning And Inspection, Commercial Plumbing Service, Condenser Coils Cleaned, Cooling Systems, Evaporative Cooler Maintenance, Evaporative Cooling Service, Fan Motor, Fans Installing, Fuel Line, Furnace Installation And Repair, Furnace Unit, Furnaces And Heat Pumps, Gas Furnace Inspection, Gas Line, Heat Exchanger, Heat Pump Inspection, Heating And Cooling, Heating Equipment, Hot Water On Demand, Hour Emergency Service, Installation And Maintenance, Maintenance Checks, New Air Conditioning, New Builds, New Hvac Unit, Our Air Conditioning Service, Plumbing Emergency, Plumbing Installation, Plumbing Maintenance, Plumbing Services And Repairs, Pressure Test, Refrigerant Charge, Refrigeration Systems, Regular Maintenance, Repair All Makes And Models, Replacement Heating Installation, Residential And Commercial Air Conditioning Service, Residential Hvac And Plumbing, Same Day Service, Sinks Drains, Slab Leak Detection And Repair, System Test, Tenant Improvements, Vent System, Waste Pipes, Water Leak Detection And Repairs, Water Pump, Air Conditioning Heating, Air Filter And Cleaning, Emergency Air Conditioning Repair, Service Call, Unit Furnace, Vapor Barrier, Commercial Plumbing, Evaporate Cooler Service, Installation Plumbing, Residential Plumbing, Air Conditioning Installation, Air Conditioning Replacement, Continuous Repairs, Drain System, New Unit, Plumbing Sinks, Preventative Maintenance, Sewage Pipes, Water Pressure, Evaporative Cooler, Gas Furnace, Plumbing Issues, Repair All Makes, Roof Leak, Plumbing leak detection, Faucet installation, Garbage disposal installation, Shower installation, Toilet installation, Water heater installation, Faucet repair, Garbage disposal repair, Outdoor plumbing system repair, Plumbing pipe repair, Sewer repair, Shower repair, Toilet repair, Water heater repair, Drain cleaning,
Reviews
Appreciate 911 and Scott taking care of all of our plumbing at different phases in our remodel. Always responsive, on time and quality work. Thank you!
We used 911 heating and cooling to inspect the furnace and ac along with a sewer scope on a home we were buying. I have used other companies before and Scott was so informative. We will be using this company from now on. Thank you for all your help!
Maggie Sowell
3 years ago
I used this company after it was recommended by Checklist Inspections. Got Larry to come out to do further HVAC inspections on a house being bought. He arrived pretty late and didn’t really acknowledge me when he even got there. He did get the job done and gave me his opinion of the system at least. Wasn’t friendly or customer service minded at all.
Lillian Martin
2 years ago
We used this company for our home inspection and they did a great job! Saving us thousands of dollars when finding a problem in our potential homes plumbing system. Honest, helpful, and very professional staff. Save yourself money by using this company for your house inspection!!
I have used this company for my toilet repair and just recently used them at 9pm when my a/c went out.
The guy they sent was so kind.
I can’t say enough about this company.
Not a place that takes advantage of you and tells you things are wrong that aren’t.
To many bad companies.
This by far deserves a 10 star.
Thank you 911. Appreciate you all.
George Toskey
2 years ago
Chris Williams
a year ago
Great Service - prompt and very professional. Quickly diagnosed and fixed the problem with the AC. Definitely recommend.
Great crew, great work and great (fair) prices. This crew, from start to finish, were awesome! They showed up on-time, ready to work and were respectful of our home. They communicated with us throughout the project, were neat, proficient and efficient. They installed a complete HVAC system, water heater, water softener, toilets and owner requested plumbing repairs in one day! I would call these guys in a heartbeat for ANY plumbing and HVAC needs! Highly recommended!
We were under contract to purchase a home and needed a quick turn around for a sewer inspection. 911 Heating did the job the next business day and got the report back to us the same day. Great job!
Christopher Vigil
a year ago
Jane Workinger
4 years ago
The technician arrived on time. When some issues were noted with my AC unit, he explained what they were and what was needed to fix or repair the problem.
I was quoted a fair price. I would highly recommend 911 Heating and Cooling!
I was looking for a company to verify or deny the findings of an inspection and I am completely satisfied with the results. Larry reviewed the inspection and found everything in working order! Thank you so much!
Scott Stevens
3 months ago
I learned about 911 Heating, Cooling & Plumbing by reference and have switched to them for all our needs. They are a tremendous value, always professional and trustworthy. There is none of that hard oversell. Rob came yesterday for AC maintenance and was great. Customer for life.
Verna Lervold
4 years ago
Scott you did a fantastic job for me. For you to put in my new hot water heater as fast as you did on such short notice was amazing. Thank you so much. Verna Eileen Lervold. By the way I told my girl friend about you and the manager of Desert Harbor all about you so maybe you'll be getting some more calls. Sure hope so.
Shirley Wyatt
3 years ago
We just had our furnace & AC replaced and were impressed with all aspects of 911 Heating, Cooling & Plumbing. They are professional, knowledgeable, timely and were wonderful to work with. I will recommend them highly to anyone needing a new unit(s). Shirley & Jack
Joan Eustaquio
a year ago
911 is my lifesaver. I had an old ac/ heating unit that no other company wanted to deal with.. Darrell came over and actually gave me some solutions and took on the job. He said it would take some time but he would get it done. Especially during this Covid when every other company told me they were booked up, couldn't get the supplies, didn't deal with my kind of system, or just plain never called me back. Darrell stayed diligent and professional through the whole process. Heck, they practically built me a whole new system! I HIGHLY RECOMMEND 911. Not only are they truly amazing PROFESSIONALS but they are truly nice people. Sincerely J Eustaquio
Kellie Parten
3 years ago
They are ALWAYS my plumbing company of choice and as a very busy realtor in the valley, that says a lot! They are honest, professional, fair and great at what they do!
Still waiting on my quote, but everyone that I spoke with were great. Very professional, courteous easy to talk to, and they made my a/c problem a priority. Very pleased with everyone.
Kim Chamberlain
5 years ago
Darell came out to inspect a water leak on a house I was purchasing. He was straightforward, honest, and forthcoming which I appreciated. Because of his work, I scheduled them to repair items on the house after purchase. Scott came out to do the plumbing repairs and was sooo nice, sooo knowledgeable, sooo careful, and did such a good job. I will use them in the future on other projects/repairs. Thank you gentlemen for being honest, trustworthy, and affordable!
Frank Keller (Sloppyfattacos)
11 months ago
Great Experience, very professional!
I have used 911 three times now and all three experiences were great. Scott was very professional, got the job done right and in short order. He is a nice person to deal with as well. Highly recommended!!!
A-ARon (Calranos)
3 years ago
I'm a General Contractor in construction and I use this company both personally and as a sub-contractor professionally.
Fantastic experience and work at very reasonable prices!
The Team at 911 and always accommodating, always take our calls, and always respond to our emergencies. I would highly recommends Scott / Darrell and their team. Great local company.
Scott performed a sewer inspection for a new house purchase. He was professional, prompt and thorough. I would not hesitate to call him for future plumbing or HVAC needs.
Great service from great people. No job is too small. Never leaves until the problem is resolved. We have used them for both heating/AC and plumbing. Absolutely no reason to try and find someone else. We are very happy with 911!
Rod Thorgeirson
2 years ago
Performed warranty replacement of water heater, showed up on time and the staff were very helpful and considerate. Happy to recommend this company for home maintenance of AC and plumbing
Fantastic service, quick and efficient! So happy with them!
Professional, friendly and knowledgeable. Great company with skilled employees
Good job Robert!
We thought we might have to cut into our bathroom wall or floor for a terrible clog in our pipes. Scott was able to come out quickly and worked hard to fix the problem without any damage. The price was very reasonable as well. Would highly recommend this company!
Michael Stantz
4 years ago
I highly recommend 911 for anything HVAC. Scott was professional, detail oriented and efficient. 5 stars for this company!
I was very happy with the service, responsiveness and professionalism 911 heating and cooling provided! My AC stopped working right before it was about to hit 100 degrees and they were able to fit me in the next day and I felt very content with the service they provided. I will definitely be using them in the future! Thank you 911 heating and cooling!
Christopher Smith
2 years ago
Needed a gas line installed to hookup our dryer. Showed up on time to provide a quote. Great price! Came out next day on-time. Installed gas line with on/off valve and dryer hookup hose. Excellent job, highly recommend.
3/22 Update - water shutoff valve broke on move in day to our new home. Called at 10:00AM, there at 12:30PM, fixed by 1:30PM. Awesome job!
5/29 Update - air conditioning unit died. Called at 8:30AM, there by 10:30 AM, fixed by 12:30PM. Awesome job, just needed new capacitor. system backup and working great! 911 is my plumbing company, should be your too!
8/21 Update - Replaced our broken down Master Bath Exhaust Fan with a higher capacity unit. Excellent job, much quieter and really pulls the moisture out. Great job!
Candy Belliston
5 years ago
Paul was so helpful solving problems with our thermostat
Kellie Parten
3 weeks ago
Not only do I use them for all of our homes' plumbing and A/C needs, but I have referred them to all of my real estate clients for years! Always with wonderful results - honest and professional workers performing quality work at a great price!
Our A/C stopped working and we were able to get a repairman out quickly. Robert was knowledgeable and friendly. He gave us options to help save us money and had our A/C back up and cooling our house quickly. This is the second time we’ve used this company and we’ve always been impressed with their honesty and service. We will continue to use them in the future!
Kelsey Brown
4 months ago
Had a great experience with this company! We had a sink that was leaking and a broken drain stopper and they fixed both for us! We plan to use them for any future plumbing work and also for HVAC needs in the future. So happy my sister recommended them to us! Justin was the tech we had, he even pointed out we needed to change our air filter as a bonus (the calendar alert has just gone off this week to change it out - he was right on)!
Tracy Radovan
2 years ago
We had a main line back up and they came out immediately and fixed the problem with friendly professionalism.
I used this company to test and evaluate the air conditioning and heating system in a home I was looking to buy. The results of the test were put on a sheet of paper we’re only numbers were used to evaluate the system, 1 meaning no concern, 2 meaning may need maintenance, 3 Meaning action should be taken. There was minimal airflow on all but 2 air ducts on the house and the answer was 2, it may need to be looked at. It was 115° while this was being done, and if the owner had this done to his house I doubt that it would’ve been a question but to have this looked at and repaired immediately. This was a waste of money as when I called back all they did to correct the issue was change the numbering from 2 to 3 with no further explanation. The seller of the house has no idea how disastrous this is in the middle of summer when he is living in Iowa, this is a horrible way to do inspections. I paid for the comprehensive inspection.
I expected this to be more like the home inspection that showed pictures of what needed to be repaired or looked at, and what the extent of what needed to be done, and perhaps even an estimate on each evaluation from their company since this is their specialty. This was a total waste of my money on this inspection
Excellent service. Highly recommend.
I had shower bacing up on a Sunday. It was a mess. 911 came out and took care of it quickly and professionally and were so helpful. I will recommend to others.
Cara DiMarcello
3 years ago
EXTREMELY pleased with our experience with 911 this week - we have nothing but nice things to say after they did an actual 911 fix for us at our house in Gilbert! The AZ dust storms have been nonstop at night and the heat has been relentless - so naturally as AZ likes to do with 115 degree temps our AC went out and it climbed to 87 degrees in our house in a matter of hours! We were really freaking out because we have a small child and didn't know how long we would have to wait to get an HVAC service here to check our unit.
Darryl - the owner - was on top of his game though! We called late in the evening when this happened and the owner himself came by since he the biz was so slammed with AC calls the he didn't have any available trucks or techs to come by. I couldn't believe it!! Darryl stopped by, figured out the issue was a bad filter and a frozen unit, and not only fixed the issue to get us back up and running but sat and monitored the meters for 45 minutes on the unit until he was 100% certain that everything was running as it should. After everything was fixed, he came in the house and showed me the numbers - even took the time to explain what every number on the meter meant, what numbers he wanted the unit to be hitting before he was comfortable leaving, and went into detail about how the unit works.
I can safely say - as I type this in my very comfortable 73 degree house - that you should not hesitate to call 911 when you need any kind HVAC service!!
Very experienced and talented plumber, fast service. More than satisfied!
Krystal Coveal
5 years ago
I called late on a Saturday morning and my issue was resolved by the afternoon on the same day! Efficient, professional and very affordable! I will use 911 again for any future plumbing needs!
Jerry Egnatios
2 years ago
Scott the owner is part of a lost art. People who have a strong ethical makeup and believe in customer service and building trust. He will go to all ends to do the job RIGHT and for a fair price. I have lived in Scottsdale for 25 years and finding someone like Scott in plumbing is harder and harder to find. I am proud to recommend Scott because he is unbelievable and will be my plumber for any job big or small. He is a good man to trust.
Alexandra Edwards
8 months ago
Absolutely PHENOMENAL service. We had an issue where our smoke alarm went off and we called another company that came out and told us our whole unit needed to be replaced (after we had a maintenance plan and they had been there a month before and said everything looked perfect with the unit). We reached out to 911 heating and cooling as they did our home inspection and we trusted their opinion. Rob and Robert helped figure out the issue. It wasn’t an easy job but they were extremely helpful and we trusted their opinion. I really was so impressed with how hard the worked to make sure our unit was working well. We will always use this company and recommend them to everyone!!!!
Breanah Raney
4 years ago
We ran into an unexpected root problem in our pipes during a bath remodel and were referred to 911 plumbing by a family member. Their quote was laid out in steps which was very helpful and clear. We were in a stressful situation but they made us comfortable with what was happening and made sure we understood what was going on. It was easy to schedule with them and they always showed up on time. Darrell even gave us advice while we were working with the insurance company. Darrell and Scott are pleasant to work with, responsive, knowledgeable, and professional.
911 is amazing I had an AC issue and they were able to help me get it resolved in short order. Amazing customer service!!
I recently had my AC stop working at 8pm 6/26/23 I reached out to alot of different AC companies with big names I had seen on TV or Radio and were in the top searches on google. All of them couldnt tell me if they could have someone out to my house immediately or if I had to wait until the morning and all of them needed to take down ALL of my information first before giving any time frame. Since I have a 4 month old baby and needed the situation to be addressed asap this was a little annoying. I found 911 Heating Cooling and Plumbing after scrolling past the top google searches and Scott answered his phone almost immediately. He was able to let me know the minimum cost up front and was able to get back intouch with me very quickly to tell me he could have a tech available and on the way within half an hour. Robert was my guy he should up and diagnosed the problem quickly and luckily had the part needed to fix the issue on his truck. All said and done I only had my AC out for a couple hours total. I would definitely recommend them if you need things done fast and correctly and will keep them at the top of my list in the furture. Thanks guys!
Great company. Owner great
Showed up on time and finished the task quickly and professionally. Thank you
HONEST & KNOWLEDGEABLE!!!
We had Darrell come out for a walk through as I thought we had a leak. He easily could have confirmed my fears & charged me for work that didn't need to be done. If I ever do have a plumbing or HVAC issue, he'll be the first one I call! He was very thorough & gave us lots of good info on preventing issues & explained how a lot of household systems work. THANK YOU!!!
Phyllis Keller
3 years ago
Disappointing....very expensive for a one hour service/quote call. Won't be using them again!
As an Arizona Real Estate Broker, I'm always in need of contractors and I have to say that these guys are primo! There's plenty of half a** ones and not enough professional, efficient and knowledgeable ones that's for sure. I will definitely be using and recommending 911 Heating Cooling and Plumbing again and again. Excellent job on answering the phone, responding quickly and for the outstanding work! Had a Navien Tankless Hot water tank installed after it leaked and had to be replaced. This time it was installed correctly! Thank you so much Howard. The before pic to the left piping was a hot mess and the after pic is clean, straight piping as it should be.
Larry Burnett
2 years ago
This company is top tier in terms of service and overall value. I am recommending them to all of our friends and family
Benna Kisin-Schultz
a year ago
Of course, the holiday weekend, extremely hot, and one of our a/c units quits. We muddled through and placed our service call early Tuesday morning, July 5, 2022. Amazingly, our tech arrived within an hour and a short while later the unit was repaired! When the invoice arrived we had a question...and we were most pleasantly surprised with a suitable adjustment. This was the second time we called on 911 and the second time we were well cared for. Thank you Darrell and crew! We really appreciate you.
Chris Moore
11 months ago
Was disappointed with the 27 second sewer scope for a potential house we are buying. The quality of the video was terrible and could not even tell they were at the house we were looking at. They did not provide an inspection report as stated in their sewer scope agreement. Would not hire this company again. $250.00 waste of money.
On time and great response to our request as we ready to purchase our home.
Thomas Bennett
2 years ago
Very professional and efficient
Shannon Prosise
4 years ago
One of their techs (Paul Dermid) ran fradulent schemes out of their company work van and installed wrong ac compressor into our ac unit. Owner Scott Epps won't cover cost of correct ac compressor but will cover labor costs to put part in. Filed complaint with the BBB and Registrar of contractors and am looking into taking them to small claims court. Electric bill had quadrupled since the tech installed wrong compressor back in july 2018. We had to file charges against their tech for printing out fraudulent receipt and we paid $500 cash and he took the money and ran after installing old corroded wrong compressor in our unit. Do not recommend hiring this new company
These people were so helpful and pleasant to work with. Thank you, thank you!
Friendly and professional. Explained things very well and did the work well.
If I could give more stars, I would. I highly recommend 911 Heating, cooling and plumbing. Scott specifically is a hard working and a wonderful tech to work with. He is very professional and I recommend him to everyone.
Scott and Darrell were fantastic. We had a problem with an inspector on a project and Darrell helped me figure out exactly what we needed to do to make sure the inspector was happy. Scott was our technician and went above and beyond -- climbing up on the roof, jumping in muddy trenches, wading through a house full of construction debris. These guys are seriously awesome.
Angie Whitman
2 years ago
I was so impressed with the professionalism, knowledge, time efficiency and fairness of Scott and the company! Highly recommend. 👍🏻👍🏻
Professional and on time - great value
Lisa Villanyi
2 years ago
These guys were terrific, Brandon showed up on time, he was knowledgeable on my issues and fixed everything quickly. He was honest and saved my money too. Thank you 911 heating cooling and plumbing.
Gary Fortney
5 months ago
Even though worker was late, he was professional and provided quality service. He went above and beyond to assist.
I had a a sump pump issue that I discovered, of course, on Sunday. Darrell had a tech there Monday, who was very knowledgeable, efficient and professional. Problem was solved by that afternoon.Thank you, Larry and 911!
Joshua Barkley
4 years ago
Quick response in a dire situation. Our AC was out of servixe and we faced an expensive repair. I called 911 Heating and Cooling as a second opinion and they did fast, professional work and saved me 40% over the competitors quote.
Now I'm chilling and my AC is working better than it ever has.
Thank you very much.
Scott was so helpful. Our job was problematic and required him to adapt fittings and parts. He returned to the house twice but got the work done professionally and without extra charge. I highly recommend using 911!
Patricia Richardson
3 years ago
Scott Epps was the inspector for the home purchase in process. He was punctual, efficient, knowledgeable and answered every question we had. He was professional and is a proven asset to the company he represented. The report was also very punctual and comprehensive.
Scott Sessions
3 years ago
Easy to work with, on time, prices matched the quote, high-quality workmanship; what more could you ask for? Scott, Howard and Robert all did their parts well and efficiently. Excellent work!
We hired 911 to perform a sewer scope for us. They were reasonably priced, did a great job, and sent us the results quickly.
We had to have our AC unit moved and they did a great job re-positioning it and getting the differential temperature split fixed. They were knowledgeable, prompt, and friendly.
Leander Kahney
2 years ago
911 Heating, Cooling and Plumbing performed a video inspection of our sewer line.
We found them to be reliable, punctual, professional and easy to work with.
Their tech did a thorough job inspecting our sewer line, and sent us a clear and easy-to-read report and video.
Afterwards, they patiently and clearly explained the findings to me.
I recommend their service.
Patricia Luckey
3 years ago
Howard was professional, friendly and very knowledgeable. I will definitely use 911 heating, cooling and plumbing again.
Sorry for the late review!
Christine Walkinshaw
6 months ago
Justin did a great job. He unclogged the drains and installed a water line for our new refrigerator/freezer. I will definitely use this company again if the need arises.
Catherine Trier
3 years ago
Scott was very proffessional and relayed to me that the plumming in the house I was wanting to buy had pipes that were a disaster and that probably saved me thousands of dollars down the road as I choose not to buy the house because of his findings. I would recommend Scott to all of my family and friends!
I would highly recommend 911 heating and air conditioning. There service tech was very friendly and knowledgeable.
This is the best company.they expain everything. Great service
These guys are awesome! Our AC was not functioning efficiently and they worked hard to diagnose and resolve the issue. They were friendly, punctual, and professional. Highly recommend.
Jennifer Ferguson
2 years ago
911 has been my Hero since my leak in a pipe in the kitchen island 3 years ago! They came to assist on Saturday night over 4th of July! Recently, my water heater blew out and they were there to take multiple steps to get the new one re-installed after other repairs were finished. I highly recommend them for their great customer service & excellent prices!
911 Plumbing is a great group of people! Scott regularly exceeds my expectations - and my clients! I've referred them to friends and family for years. They're wonderful to work with, on time, professional and fairly priced. I whole heartedly recommend 911!
Larry was great! Service was excellent and he got our A/C up and running lightening fast!
We had Scott perform a sewer scope after a different company tried to tell us we needed $7000-$12000 of repairs for faults in the sewer line. Scott quickly diagnosed that there was a minor deflection of part of the line, but he explained that it was not causing issues and was pretty normal in the area observed - and it needed no repairs. It was clear that Scott (and 911 Plumbing) are looking out for the customer. I will be using 911 Plumbing for all of my plumbing needs in the future, that's for sure.
I had a plugged shower and a friend gave me the number for 911 Heating, Cooling & Plumbing. I called them on the Tuesday before Christmas and was given an appointment time for Wednesday afternoon. To my surprise the technician called in the morning and came about 15 minutes later. He was very knowledgeable about the problem and had my drain open in a very short time. I really appreciated the promptmess and skill the technician demostrated. I highly recommend the company and would use them again.
Rita's Persian Kittens
7 months ago
Mr. Brooks, who came to my home, really did a good job finding what the problem was for me, and he was excellent and knew exactly what he was doing, got the job done for me in a short amount of time, too. I would highly recommend this company to anyone! Thank you again for your great service to me.
I have used 911 HVAC for my own home and also referred to my real estate clients, great service, excellent response time, quality work and fair prices, everything you want in a service provider.
mary kay leonetti
a year ago
911 Heating Cooling & Plumbing was professional, punctual, educational, and unclogged my drain in minutes. From my call for service to setting the appointment, arriving early, and nicely suggesting remedies for kitchen drain efficiency, Mr. Epps was the complete professional. I would not think twice about calling 911 Heating Cooling & Plumbing again!
Marcus De Luna
2 years ago
So glad we had 911 come out to tune and check our A/C. Went over and above and didn't try to sell us on anything we didn't need. Tape up the A/C duct and replaced insulation foam around our hoses. No extra charges, just very thorough. Highly recommended.
HONEST, FAIR PRICING! Didn't try to sell me anything else a large, very recognizable company has done no matter what the problem was. Professional and personable. Highly recommend.
Heating and cooling was very professional. They came out and serviced my AC the same day I called them! The staff was friendly and the tech was extremely knowledgeable. Thanks 911 heating and cooling!!!!!
911 Heating, Cooling & Plumbing was extremely fast in responding to a minor issue we had at our building. In an industry (HVAC) that I am used to being archaic and non-communicative, 911 was extremely efficient with their technology and communication. I knew when the Tech was going to arrive based on a text message that stated he was en route, and I was able to pay the invoice online minutes after the Tech completed the job. Great experience. I highly recommend.
Thanks for taking care of us in a timely manner. Great service at an affordable price.
Jillian Kimberlin
2 years ago
Save yourself the $99 dollar inspection. I have two air conditioners, two heat pumps. Turns out when my house was inspected “everything in working order”. Except the heat pump upstairs never worked. It never could have because the control panel chip was bypassed. Well hell, I could’ve looked out my window and declared the same thing. That’ll be $99 dollars, please.
I had Robert for both jobs. They must send him when they don’t like a certain address or something. Not very friendly or a people-person. When I brought this up to the home inspector, he said “Yeah I’ve worked with Robert a few times. He’s always like that.” Okay then.
I like to think of myself as a nice person, so not too sure what I did to deserve him as my service person both times. I said he mentioned during the inspection that there was some deal. He shows up and immediately says “no, I never said that. I would never say that.” Alrighty then. Then eventually says “oh yeah there is a deal with the cleaning air conditioner where you get a pound of frion for free.”
4 stars. He spent over 7 hours at my house and it was only 400 dollars. Worked incredibly hard and I would use them again, but I’d ask for “not Robert” next time.
Cutters Document Destruction
a year ago
Lisa and I have had such a positive experience with Scott Epps and his team at 911. From the first time we called to the last call out this week they have shown that they care and will be there to help. Fair, honest and great workmanship every time! Thanks 911!
My A/C stopped blowing cool air at 6:00 pm, it was 110 outside. Within one hours it was 84 inside my house. I call two providers leaving messages for after hour service needed. 911 Heating Cooling and Plumbing called back within 10 minutes and they were immediately concerned. A technician was dispatched to my house and arrived by 7:30 pm. I was so relieved to get such a quick response. It did not take him 10 minutes to diagnose the problem, he had the part in his truck and it was repaired and blowing cold air within 30 minutes. The price was reasonable and He was so courteous and kind. I am so grateful, and absolutely relish in my cool air. Thank you 911 Heating Cooling and Plumbing, your the best and I would absolutely recommend your service to all my friends and family.
New emergency service was necessary a year later. Again the response was immediate and they again were prepared to repair with the correct parts. It’s 115 outside today and my ac was back up and cooling within 2 hours. Thanks again ‼️‼️
12/21/21 Love these guys. They have helped me several times, twice when my AC went out, during hot weather. They responded so quickly and the unit was repaired within hours. They have also replaced my hot water heater, I did wait several days for that replacement, but understandably, I realized it was out on a Saturday. They do great work and reasonably priced, I have done the comparisons. Very personable, willing to explain and discuss options. I really trust and believe they have my best interest at heart. Thanks
Michael Andre
3 years ago
I used them twice so far. Once for a bath room problem and now for a heater problem. In both cases, they did a great job. Scott is always reachable and will do everything to satisfy my need as a customer. I would recommend them to anybody.
After making fresh lemonade, I tried putting lemon peels in my garbage disposal because the internet said it would make it smell nice. What it did was block my kitchen sink. So, after doing something foolish, I countered by doing something smart. I called 911 Heating, Cooling & Plumbing. Scott Epps came out promptly, fixed my clog fast, was courteous and kind. He did not call me stupid for putting lemons in my disposal. In all, I would rather not have needed a plumber, but since I did, I am glad I called 911 Heating and Plumbing and Scott Epps.
Jerry Holgate
4 years ago
On time and had unit repaired in timely manner.Great people to work with. Thanks.
They are friendly, reliable, professional and do a fabulous job!
Marilyn Leavy
9 months ago
Scott Epps and his team worked above and beyond expectations on needed plumbing help. Justin cleared a clogged kitchen drain. Scott did sewer camera surveillance that I requested, and cleared pipes as needed. He also repaired a broken pipe outdoors that I mentioned. Both Scott and Justin were professional, respectful, honest, and great with answering my questions. This was my first call, and Janette was professional and kind. She set up an appointment for the next day. Follow up with texts and e-mail has been prompt and clear. I will contact this company for future needs .
Nicolas Schillerstrom
3 years ago
Larry was amazing in fixing our unit down on progressions at Sunwest Choice and Rehab. He stayed late and finished the job. Super professional and honest and was able to save my faculty about 5 grand. Thank you 911 and Larry I will be using you guys again in the future!!
Scott and Paul came out and fixed a couple toilets that were giving us problems and tuned up our AC units that seemed to be running inefficiently and were vibrating. They explained everything to us in a way that helped us be more confident in their work. They did great work and at a great price. Thanks!
Keeley Gutierrez
a month ago
Jeremiah Butler
6 years ago
I appreciate that there response was quick and they fixed the problem right away. Customer service was great!
diane benitez
3 years ago
I have used 911 Heating and Cooling three times. Aside from everything else, they gave me the impression they really cared about my house. And they were extremely neat and careful.
They fixed the problem quickly, kept me apprised of the repairs (I wasn’t able to be on site), and the repairs looked well done. I would have no hesitation to recommend them.
Advantage home inspections recommended 911 to conduct an AC inspection for me. Such a value, for peace of mind. If you want good knowledge and trustworthy service then call them. I will be using them for my cooling and plumbing needs. Thank you 911
Eleanor Garrison
3 years ago
Very kind and understanding , They take pride in their work... PGJr.
Claire Johnson
2 years ago
My fiancé and I bought a flip and we discovered a problem with one of the toilets almost immediately. 911 was able to schedule us for service the following day and Brandon really went above and beyond to help us. After discovering the problem with the toilet, he reinstalled it and checked to see if our other toilet had the same problem—it did. He reinstalled that one and put in our garbage disposal. Brandon was thorough, professional and knows his stuff! Thank you for helping us get settled into our new home, Brandon!
We used 911 for a house inspection, and we were very pleased with how thoroughly Scott examined the plumbing. He gave us peace of mind when buying our first home.
Sylvia pressley
2 years ago
Was very please with the service I received
Brendon Rahn was professional
Hayley Simkins
a year ago
I had an excellent experience with 911 Heating, Cooling & Plumbing. I will call them for future work.
Excellent service! From response time to the serviceman arriving the next day. The serviceman listened to the issue we described and took care of the issues, as well as other concerns we brought up to him when he was here.
This was the second time in using 911 H & C and we will definitely use them again as well as refer them to anyone else.
They did a HVAC and Sewer Inspection on my home. Great guys, showed up on time, very knowledgeable. Would highly recommend.
I had been quoted a very high price by two other AC companies to replace our worn out AC. Someone we knew recommended 911 Heating & Cooling. We were given a great quality AC at an affordable price for us. From the beginning, we had prompt communications and updates. The install was fast, and they cleaned after installing. We were satisfied on every level and will use them again for service and help on a plumbing issue we have. I confidently recommend 911 as a trustworthy, quality company you can count on.
Punctual, efficient, and professional service on March 27th 2020.
So far so good. Osmosis filters replaced. No leak.
Great response, reasonably priced.
K.K. Bridgers
5 years ago
Outstanding service and support. They went above and beyond to provide professional prompt accurate service. We will use them for all of our air-conditioning needs.
Anne Sullivan
4 years ago
This is the best plumbing company I’ve used in my ten years in AZ. Quick, fair, fixes it the first time! I’m so glad I found them!!!
I worked with 911 Heating & Cooling in my pre-home inspection. Scott Epps performed the inspection - this man is a gentleman, and good at what he does - I feel like I understand the air conditioning that I am getting in the new house. They get a high recommendation from me.
Christine Zyzda
3 years ago
Nicholas Scherer
a year ago
Elizabeth Trembath-Reichert
3 years ago
Fast service and took care of everything on my home buyers inspection report at a reasonable cost.
Arlene Karnatowski
5 years ago
I will definitely recommend to my family n friends. They were very efficient , came the same day to take care of the problem , did the job fast n accurate !! Thank-you!
Wonderful company to work with! Highly recommend their services! They worked with my crazy schedule when I went through my home buying process and made it a very smooth experience. Thank you Darell for explaining everything so thoroughly and Thank you especially Janette for taking all my calls and working with me so closely!!!
Brad Schultz
7 months ago
These guys are awesome. Good response time, good workmanship, good value.
Give them a try on your next plumbing needs.
We have hired 911 HC&P several times, and every time they come when they say they will come, do an excellent job, and give us a fair price. We highly recommend them.
Molly Christensen
4 years ago
These guys are great. I’m a GC and use them all the time. They are very knowledgeable and dependable. Highly recommended
Amanda Palmer
3 months ago
Super professional, and very timely.
Used them for a home inspection and now to fix issues around home i am selling.... Top quality work and professionalism...Will call them first when the need arises...Thank you Scott!!!
I am very critical of licensed contractors. I used their plumbing and HVAC divisions this week. Both arrived on time, neatly dressed, very professional and with deep experience in their trade. 911 is my new go to contractor!
Diane Chapman
5 years ago
The tech was helpful and knowledgeable. He took the time to address our concern about a specific room. He was on time and well groomed.
Kimber Moates
7 months ago
911 HCP was able to fit me into their schedule quickly after a botched job by another local plumbing company. They were exceptionally polite and professional. Quality work, great pricing, good people. We won't use anyone else!
Margaret Crowley
3 years ago
I've used 911 a couple of times now on both my properties and have had a good experience both times. They are punctual and professional and I will definitely call again for future projects.
Kate Humphrey
5 years ago
Great company. I had a repair needed on the water heater for the sale of my home. Darrell came out the next day and got it done for me. Highly recommend!
Lisa Westcott
2 years ago
Howard spent the time to troubleshoot the issue and fully explain the options to resolve the issue. I found him to be extremely knowledgeable and professional and would highly recommend 911 Heating Cooling and Plumbing
Veronica Gonzales
3 years ago
They were quick to diagnose and fix my a/c in a short amount of time. It's a family owned business and they definitely treat you like family.
Called 911 plumbing after seeing their truck in the neighborhood. Called our usual plumbing company and nothing open until next week. Our washer plugged up and lots of water on the floor so needed it fixed now. Brandon came out by noon and fixed the problem. So grateful and he was exceptionally nice and professional. Thanks for coming to our rescue.
I called 911 Heating and Cooling because my A/C went out, they had someone out right away to adjust the situation and I had a quote within a couple of hours...My experience with 911 Heating and Cooling was very professional and I highly recommend this company.
Had a hose end burst requiring a full shutdown of water until it could be fixed. Called 911 Heating Cooling & Plumbing and got a quote instantly. Justin came out and was extremely knowledgeable and professional. While he was replacing that, I mentioned a couple of other issues I wanted feedback on, and found that the issues were much more serious than expected. At no point did I feel pressured into buying, or feel like the conversation was transactional. It was purely informative, and I made the decision to get it resolved. 5+ years of issues, just gone. I'm so happy to have reached out to 911 HVAC, and even more happy that they have such excellent people like Justin working for them. They will be my go to solution for HVAC needs. Thank you Justin and 911HVAC!
jack sullivan
4 years ago
Mat Haggerty
3 months ago
Nanette Whittington
a year ago
On time, very professional. Outstanding customer service.
Dennis Cooper
3 years ago
Darrell came out today, found a wire issue on my capacitor, fixed it, treated me right and with respect. I would not hesitate to use them when my AC will need replacement in the next year or so. My experience was fantastic, I really appreciate working with honest and quality contractors like 911.
Angela Hopper
2 years ago
Hired company the company during a home sale to scope the sewer lines. The videos came without any narration so they were not useful in describing the exact location of the blockage in the line or the severity. The scope was pulled through the line at a fast pace so clients had to use the slow motion feature on their player to get an understanding of the condition. The client was left with more questions but there was no response to my 2 requests for a bid to correct root damaged sewer line.
It would be helpful to have a written report along with the video or a narration that described challenges in the sewer lines so the client can understand the problem better, the location of the problem, and to be able to use the inspection to to negotiate the cost to repair with a seller or to share with a contractor.
Punkie Black
3 months ago
911 removed n reinstalled an Evap system. With in two hours everything was completed. The work crew was very courteous, informative, knowledgeable of their jobs and they were very punctual. Pricing was reasonable. I have no complaints of the work preformed or the crew. Thank you so very much. Will definitely used 911 to put in my new walk in shower.
As an Inspection Company, working in the real estate business, we highly recommend them to all our clients. They're very knowledgeable, dependable and above all, honest. They're our go to company!
We have used 911Plumbing several times and they are always quick to respond, arrive on time and provide quality service. Their rates are very reasonable. They communicate options and costs before they do any work. Highly recommend them!
Fantastic job!! Very professional and great quality. For sure went above and beyond my expectation!! Highly recommend!
Mohammad Babar Khan
2 years ago
I have used 911 Heating, Cooling & Plumbing twice in the past six months to install new toilets in two bathrooms that we remodeled. I could not be more pleased with the quality of their work, timeliness in keeping the appointment, leaving the work area spotless and Scott's friendliness. Scott, if you read this review please send me your business card. I forgot to ask you for that and I want to put you with my other cards of reliable contractors. Thanks!
Excellent service from our 911 Heating Cooling & Plumbing HVAC tech. He clearly explained all the details of the HVAC work being done, handled both upstairs and downstairs filters, and cleaned up the duct or hose (or whatever they are called) of our outside air conditioning unit. The refrigerant was also replaced. He had great feedback on the health and status of our 2 units. He did a consult before this, which was also very useful. And, the tech was engaging and a nice guy, which always helps! I would recommend this company. In fact, I am trying to schedule them for a water filtration system set up soon. Really good company!
Excellent trustworthy service!
Stephanie Strobel
a year ago
Maureen Tatum
6 months ago
Had root in sewer system in a rental & Justin came out & cleared the line. He showed up on time, texted me prior saying he was on his way. I would recommend them
We had a great experience with 911 Heating Cooling & Plumbing. They were on-time, efficient, and offered their service at a fair and reasonable price. We will call them again the next time we need similar services.
Called on July 4th for AC not working
Darrell contacted someone in my far west location for availability and confirmed to me tech would be on his within the hour. House temp was 90degrees. Tech arrived, spent 2.5 hours and discovered issue and repaired. Very satisfied
Mischelle Durkovic
4 years ago
Needed emergency air conditioner repair on my 82 year old father's home unit. He was feeling ill from the air conditioner going out. This company is very professional, caring with great customer service. They were able to come out the same day when others had 24 hour wait times.
They showed up quickly for the AC/sewer inspection.
I am a real estate agent and I recommend 911 Heating, Cooling & Plumbing to all of my clients. They do an excellent job with sewer inspections! Scheduling is easy and turnaround time is quick.
I had previously gone with another company that I wasn't happy with and decided to give these guys a shot. They were amazing. They saved me money and explained exactly what was going on and made me feel comfortable with the whole process. Special mention for Larry, my technician, he was personable professional and fast! Definitely sticking with this company from here on out and telling all my friends!
Billie Winegard
3 years ago
The guys helped out with a sewer scope and impromptu estimate for furnace repairs. They were very thorough, had the scope done BEFORE the appointment time and went through the video explaining all the findings.
I also appreciated that they were able to send someone out to give the estimate for the furnace repair on short notice.
Would call them again!
I have used 911 for years. They are the best plumbers I have ever had. They do the job right the first time, every time. They have fixed leaks I have paid three other companies to “fix” before finding them. I can’t say enough good things.
Marvin Christensen
4 years ago
Our friends at 911 Heating, Cooling and Plumbing have been wonderful and very accommodating during several weeks of our HVAC problems, which we are so happy to have solved!
Jimmy Carpenter
4 years ago
Lawrence Kondrat
2 years ago
We were purchasing a new home and needed a sewer inspection ASAP. Darrell came out the next day and did an excellent job.
This company is great. We just bought a house about a month ago, and it came with some unexpected plumbing and AC issues. Stumbled upon 911 heating, cooling and plumbing and couldn't be happier. They are quick, honest and offer exceptionally fair pricing. I'm glad that I have found one company that can take care of both my plumbing and AC issues.
911 Heating and cooling provided a straight forward quote, good price and a professional staff. The work was completed quickly a few hours ahead of the quoted time. They were very flexible with payment options. I would recommend them to anyone.
Cindy Smith
11 months ago
We have used this company several times this past year. They are always very responsive to our needs and quick to get out to install/repair/do whatever we need done! Their prices are reasonable are their work quality is top notch!!!
Chelsy Ellsworth
3 years ago
911 heating, cooling, and plumbing has been absolutely incredible to me and my family. We had them out once because our hot water heater broke. Scott came out same day and fixed it. Then, our air conditioning quit the next night in the middle of summer. Darrell was there before 10am and before my thermostat crossed 80 degrees. We’ve had a couple more minor things that have needed to be checked out here and there and 911 heating cooling and plumbing has been there for us every time with fast, reliable, friendly and fairly priced service. I can not recommend them enough.
Jordan Ehlert
2 years ago
Used 911 based on the reputation and ended up not moving forward with them. When I originally called for immediate service the representative lacked professionalism and complained about my location. The rep was great that came out to the house, however, we asked for a quote on two new AC's.... Which you would think is a great business opportunity from a customer, received the quote and it was pretty vague. I had to ask the rep what make/model they were suggesting we put in. Paid for the service call and parted ways.
The plumber was friendly, professional, and efficient. 911 is always our first choice
I called 911Heating and Cooling for an air conditioner loud noise. They called back right away and were out the next morning. Replaced a capicitor and were on their way. Each transaction I have had with them has been handled in a friendly, knowledgeable and expedient way. I definitely will be using them again.
Craig Regulski
a year ago
Joshua Altman
2 years ago
Not really happy with the service I got. Called them out because I had a loud vibration coming from my furnace that gets progressivley louder as the heater runs. Technician showed up rather timely but couldn't locate the issue so he placed some rubber dampeners along the unit to soak up the vibration. $95 dollars later the heater kicks on later that night and the vibration is back and louder this time. Call them out next morning and it's decided to replace the blower wheel but the parts store is closed so the tech must come back another day but I was also informed when the tech showed up and not over the phone that there would have been an overtime service charge if he had done any work that morning. Tech leaves and on a whim I go up to look at the furnace myself while it's running and see that the noise is actually from a loose metal strap vibrating against the rafter. Fixed it myself and annoyed that I wasted the money for a pointless service call but glad I didn't waste more money on a unnecessary part.
Branden “Knuckles” Carnahan
4 weeks ago
No handicap tag, no handicap plate. Illegally parked in handicap space @ lake pleasant/happy valley home depot. License plate AZ CK81205 Jul 23,2023 3:22 pm
Please inform this employee that laws are also for them, not just everyone else but them👍 this reflects poorly on your company when people choose to be inconsiderate/entitled. There are hundreds of parking spots available here today.
Maria Fellows
4 years ago
I highly recommend 911 Heating, Cooling & Plumbing! They are extremely responsive & very professional.
isidro benavides
7 years ago
Fantastic !!! My air conditioning went out I called several companies before I called this one. Some told me they couldn't get a tech out for a few days. 1 company didn't even show. I called 911 Heating and Cooling they had a tech out to my home fast. The tech was expirienced and the rates very reasonable. I would highly recommend this company to all my family and friends.
Bridgett Sechrest
2 years ago
I can always count on 911 Heating Cooling to help my buyers when they need the Ac units inspected on the home they are about to purchase. They’re honest, on time and they don’t try to sell you something you don’t need. Hands down the best company!
Justine C (JAY)
6 years ago
Front office staff needs to be retrained on their job & customer service or be replaced. They are terrible & I feel bag for the techs. Tech was awesome!
Sean Frisbie
6 months ago
Not happy with this company. I have hired 911 Heating Cooling & Plumbing twice for properties I intended to buy. I would never work with them again and advice you to do your research and not just take the referral from your property inspector when hundreds of thousands of dollars are on the line.
I worked with them the first time for a sewer scope and the second time for a comprehensive A/C inspection. For the sewer scope I received a video days later with very little explanation as to what I was seeing. Complete waste of $250. The second time the tech was finishing up his work and writing his 'final report' when I arrived on-time at the agreed upon start time. This is a huge red flag. Next he tells me there is nothing to worry about with the A/C unit. It's pumping out air now will it last 1-year, 5-years I have no idea Fast forward 1-hour and the A/C unit sounds like it has bowling bowl circulating in the fan blades. I asked my Property Inspector who was absolutely terrific, and he proceeds to tell me 3-very problematic issues with the A/C unit: It is sitting on an uneven platform, it's not 12-inches from the house per code and there are flayed wires. He recommends the A/C unit be replaced by the seller.
You can imagine my unhappiness when I place a call to the owner of the company next day and he leaves me a message saying this is a 'good learning experience for his tech' and then proceeds to re-issue my invoice.
When Buyers are prepared to spend hundreds of thousands of dollars to buy a property and trust a company to protect their families interests this is not the level of customer service we expect. These issues could have cost me thousands and thousands of dollars. Very unhappy with 911 Heating Cooling & Plumbing and advice you do business with a more reputable group of people.
Kristie Grande
2 years ago
Darrell & Scott with 911 were super responsive. I called on a Sunday afternoon and they were able to squeeze me in the very next day. I have an AirBnB in the Valley and my guest called me livid Saturday night because the property was very warm. It turned out to just be user error; but it was helpful to have these guys out to confirm my suspicion. I had needed to have them come out anyway to perform maintenance before the summer heat. 10/10 would recommend them!
Once again 911 provided excellent service at our home. They are honest and reliable and do excellent work. I can 't recommend them highly enough. Thanks Scott!
Randy Stauffer
a year ago
My technician Robert was absolutely amazing. He serviced my AC unit and my evaporator cooler and he was very honest with his assessment of the units. This was the first time I used this business and now they are my forever Hvac specialist.
Nannyboos Preschool
a year ago
I have found my plumber!!! Everyone at 9-1-1 Plumbing was professional, helpful, friendly, and went above and beyond my expectations. I'm so thrilled I don't have to call around next time, this is the company I will use every time!
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