Description
The health of your home’s HVAC system has a bigger effect on your day-to-day life than you might think. The right unit will make your house a place where you can relax in the cool air during the summer and feel cozy in the winter, but it’ll also save you energy and money down the road. And that’s where we come in. Our skilled air conditioning repair & replacement technicians have a combined experience of over two decades under their belts, and have been here to help the communities of Gilbert, Chandler, Mesa, Scottsdale, Tempe, Queen Creek, Ahwatukee, Apache Junction, San Tan Valley, Fountain Hills, Paradise Valley & other cities in the East Valley find the right HVAC systems for their needs. No matter what: We’re always on your side.
SERVICES
A/C system maintenance, Heating system maintenance, HVAC system maintenance, Install AC, Heating system installation, A/C system repair, Heating system repair, Repair HVAC, HVAC duct & vent cleaning, HVAC system repair, Install thermostat, Thermostat installation, A C Units, Ac Check Ups, Ac Service Call, Air Cleaner, Air Conditioner And Heating, Air Conditioning Contractors, Air Conditioning Installation, Air Handler, Air Scrubber Plus, Blower Door, Blower Motor, Central Air Conditioners, Central Heating And Air Conditioning, Combustion Air, Commercial Ac, Cooling Unit, Duct System, Efficient Air Conditioning, Emergency Lights, Equipment Maintenance, Equipment Replacement, Evaporator Coil, Free In-Home Consultation, Gas Leaks, Germicidal Uv Light, Heat Exchanger, Heat Pump, Heating And Air Conditioning Equipment, Heating And Cooling Equipment, Heating Financing, Home Comfort Systems, Home Repairs, Hvac Replacement Estimates, Light Commercial Cooling And Heating, Media Air Filtration, New Air Conditioning, New Hvac Systems, Outside Condensing Unit, Priority Service, Proactive Maintenance, Reme Halo Whole Home Air Purification System, Residential And Commercial Hvac, Residential And Light Commercial, Reversing Valve, Routine Maintenance, Semi-Annual Maintenance, Service All Makes And Models, Service Call With Repair, Split System, Trane Ac Units, Trane Air Conditioner, Trane Air Conditioning, Tune Up, Vapor Barrier, A C And Heating Repair, A/C & Heating, Air Conditioner, Air Conditioning Repair, Air Filters, Annual Maintenance, Clogged Drains, Cooling Maintenance, Cooling Repair, Cooling Replacement, Drain Cleaning, Emergency Plumbing, Garbage Disposal, Heater Unit, Heating And Air Conditioning System, Heating And Cooling System, Heating And Plumbing, Heating Maintenance, Heating Replacement, Home Consultation, Hvac And Plumbing, Hvac Replacement, Hvac System Installation, Leakage Repair, Maintenance And Repair, Maintenance Plumbing Services, Repair Or Replacement, Repair Work, Replace Ac, Service Calls, Servicing All Makes And Models, Tankless Water Heaters, Water Chillers, Water Filtration, Water Softener, Water Systems, Cleaning, Installation, Garbage disposal installation, Toilet installation, Water heater installation, Plumbing leak repair, Faucet repair, Garbage disposal repair, Plumbing pipe repair, Toilet repair, Water heater repair,
Reviews
Installed an entirely new heating and air system. At least six guys were here and did an amazing job and cleaned up after themselves. Had a service guy come out the next day to check airflow and answer some of our questions after having the unit for 24 hrs. Excellent and always arriving within a few hours of your phone call.
We have had a great relationship with Dukes of Air for our Heating and Air Conditioner service for over 3 years. We find them trustworthy and cost effective and wouldn't think of using anyone else.Kalem came out for our last air conditioning checkup and I found him friendly and easy to talk to. As an electronic engineer I was appreciative that he took the time to detail symptoms I should watch for as the conditioning unit ages in order to head off potential issues before they fail.We greatly appreciate that they provide service all the way out here in San Tan Valley. Thank you for your service.
Both servicemen went above and beyond to meet our needs. Both were very knowledgeable and had great personalities! Thanks, the customer game first!
Just had my Fall Maintenance completed for my furnace by Carter, very professional, checked everything out and explained a few things for me. Great employee, this company does a nice job all around - Thanks
We have been so happy with our service from Duke's of Air. In addition to doing an outstanding job installing our new air conditioner, they have always promptly responded to any service requests. Last night we had the unfortunate experience of having a rat fall into our outdoor air-condition unit. I called Dukes of Air this morning and they immediately made an appointment for us today. Kyle from Dukes of Air called when he was on his way and upon arrival cleaned out our AC and checked over everything to make sure it all worked perfectly. He didn't even charge for the call as he went ahead and did a full service tune up since we were due for one anyway. Thank you Kyle and Duke's of Air.
Tony Burnstad
2 years ago
Needed my dinosaur ac unit changed so i googled ac people in my area. A place with this many reviews being 5 stars, i figured it was worth a shot. Very thorough explanation of whats needed and quoted me different models with links to prices. In case i wanted to do my homework and check the quote. Didnt take me very long to choose Dukes. From the setup to the installation, everything was top notch and professional. My unit is in just in time for summer, and its a beauty. The rooms that were warmer are now not warm anymore. Air flow is amazing. Highly recommended, and i now see why they are 5 stars.
J.R. Mitchell
2 years ago
Our tech Randy was very professional and arrived early to our appointment. He quickly diagnosed the problem and worked quickly to track down the short in our system and corrected the issue. Very Happy and will use again for future needs.
Brian OConnor
a month ago
I was previously a loyal customer and had a great experience about a year ago. However, when one of my units was having trouble recently my opinion has dramatically changed. Feeling like I had no option, I went ahead and paid almost $8000 for a repair, because I was told the inverter and control board was bad and cost $5000. Second guessing myself, I contacted another company after the repair was done (unfortunately). I have since found out that the part cost about $400. The difference between $7K and $400 is simply ridiculous. Not sure if it was the tech, or the company, but regardless I just got taken to the cleaners by a crook. AVOID this company!!!UPDATE: I asked for an invoice showing labor cost and parts cost and they refused. The invoice only has the total. That is a great way to hide your dishonesty I guess. Now all my contact is ignored. What a poor way to run a business. Nothing but a bunch of crooks.
Arizona Dukes of Air is absolutely a great and affordable AC repair business to use. Specifically Kyle who was our repair technician was great. He had such great customer service and and was very efficient on finding out the problem with my mothers AC unit that was not working and the house was over 90 degrees! He quickly found the issue and fixed the problem within 15 minutes. Also gave us tips to prevent in the future and was really trying to help us for the future. Again a very great company who is responsive and efficient. If you need help with your AC unit call Arizona Dukes of Air and if you live in Mesa you are in great hands as Kyle the technician is great at his job. Thank you for saving our labor day!
Great experience! Very clean, friendly & professional throughout the entire process from getting the initial quote to the end of the install. Arizona’s Dukes of Air came in with the lowest quote and the best customer service plan for our investment. They applied all discounts and rebates as possible. I highly recommend them and give them five stars. ⭐️⭐️⭐️⭐️⭐️
Steven Brooklyn
2 years ago
Duke's of Air came highly recommended. I concur. They came out to the house today to check the whole system. Very happy and would recommend them. I bought a service contract with them as well.My daughter just bought a house in Gilbert. I am now having Dukes of Air take care of her system as well. Won't use anyone else. Great company, great service, great employees. Never dissappointe.
David Addair
5 months ago
A friend referred me to the Dukes of Air. Very glad he did. Very thorough, very professional from estimate(Monty) to install. The crew of Brandon, Damian, Danny, Devohn & Edgar were great! Highly recommend the Dukes!
william culberson
3 years ago
Wow! We will probably never use another company ever again! Our cold air stopped flowing overnight Friday-Saturday. We called Saturday morning and got a same day appointment! The tech Todd even showed up early because he was ahead of schedule and was very nice. He diagnosed the problem within 5 minutes of showing up! He replaced the part and fixed the issue within 15 minutes of showing up! Dukes of air is the best! Thank you dukes of air!
I've used Dukes of Air for 10+ years now for all of my HVAC needs.Whether it has been emergency service, regular maintenance, or a full system replacement, my experiences with Arizona's Dukes of Air has been positive.I recently went through replacing the AC on my home. After pricing out a range of units with other companies, I stuck with Dukes of Air for the competitive pricing and dependable service.My installation went fantastic and was up and running in less than 2.5 hours. The work was done right and I am really enjoying my new Trane system.
Brooke Krieger
2 years ago
Great! In time. Friendly, great service and great value! We had Calem come out this morning and did a spectacular job! Our ac wasn’t cooling down where it should be, and he was able to spot a leak and fix it, then refill refrigerant in our unit. Now we are back to cooling perfectly! He was honest about what we needed and didn’t try to nickel and dime or sell us over priced filters. Whew! Will ABSOLUTELY be using them again. Thank you!!
Absolutely excellent CUSTOMER SERVICE from the bid process to installation. They were quick and professional, I won't refer my clients anywhere else and I won't go anywhere else in the future for HVAC needs!
We found Dukes of air a few years ago and have been using them for our rental as well as our own home. They are always friendly, professional, and communicative. They have saved us a lot of money the last couple years fixing things others said we had to replace the unit.
One of our 2 AC units just went out. Dukes of Air were the 1st company I thought of for replacement. Robert came out, gave me several options. The unit I picked is so much more efficient compared to our last one. Josh and his crew had the job completed in record time. The installation looks clean and professional. I'll be using them as well when the next unit goes out.
I wanted to have a new ac unit installed in spring of 2021 (April). I researched ac units and local companies that installed ac units. I was quoted outrageous amounts for off brand units and even higher prices for brand units from companies we had done business with in the past.I decided to have Arizona Duke’s of Air come by and provide us with some ac unit quotes (they only install Trane units). I was impressed with no pressure sales tactics, was given three ac unit installation quotes. I chose to go with a 18 seer Trane multi stage unit.It was the best decision I ever made for our home. Arizona Dukes of Air installed the unit in six hours, hauled off the old unit, and did an awesome job of completing all of the specifics lined out in the installation agreement.Today, I had my fall maintenance tuneup and the tech was incredibly knowledgeable, professional, and very thorough.I don’t think I will ever use another ac/heating company as long a Arizona Dukes of Air is around to service our home. My SRP bill was 30% to 40% than previous years.I HIGHLY RECOMMEND ARIZONA OF DUKES OF AIR TO INSTALL A NEW UNIT AND SERVICE IT GOING FORWARD!!! Go Trane! I replaced my Trane with a Trane, only Az Dukes of Air installs Trane!!Thank you Arizona Dukes of Air!!
I want to say that working with AZ Dukes of Air has been a great pleasure. They are courteous with reminder calls and take the time to explain findings and issues when they do their inspection and service of our AC units. Their service tech for our area in Gold Canyon is OUTSTANDING! He was prompt with the work and friendly for a very pleasant visit. Great Job you guys!!!! Regards, Bob Anders
Justin provided excellent service to my heat pump (rinsed the condensor coil and checked that all the components were in good working order). He gave clear information on what he did. In addition, he cleaned the drain where the condensate line from the heat pump empties into and cleared the debris from my roof. Job well done.-Doug G.
Nicole Del Col
3 years ago
I have been using AZ Dukes of Air for many years now. They’re always on time for appointments if not early and waiting for you to get home from work. They are always clean and make sure they leave nothing behind. And they really love the customers and take care of your air conditioning and heating needs. They are priced quite competitive and I recommend them to anyone who needs air-conditioning heating needs.
Melissa Demaree
4 months ago
Rian was so incredibly helpful! I’m not a an HVAC expert and Rian was informative and explained everything thoroughly.
Recommended by an A/C company that could not service me in a timely manner. Was very pleased they can out and the technician was thorough and did a great job getting my house cool.
Brice Blankenship
2 years ago
Highly recommend! The AC at our home in Eastmark was making a peculiar sound. Anthony our tech was able to come out, diagnose, and repair within just a few hours of our call. Even brought my tools down from the attic and folded up the ladder I had setup when investigating myself. A++
I cannot express my gratitude enough to Arizona's Dukes of Air. Anyone living in the valley understands the sheer PANIC that arises when your air conditioner doesn’t hum “ON” in the summer. We all start pointing fingers and coming up with random on/off switch combos to trick it into working again. After that embarrassing phase, we googled up the best AC repair place, read thru the reviews and messaged their online forum. It was after 8pm, but they still replied quickly with their basic answers about service call rates and hours of operation. Bright and early the next morn, I got an email to call the office and Laura was up to speed on my issues per my panicked emails that night. The AC tech Tom came out earlier than scheduled (he called 1st to get the OK), and he was so patient with my many questions. He took pictures of the parts he said needed to be replaced (per the owner of the house request), & explained why; reassuring us that this company doesn’t try to cheat the customer for a sale.It was a relief to feel respected, heard and secure with our AC repair (with all the horror stories out there). Thanks AZ Dukes! I will recommend to everyone.
I had a subtle issue with my AC that occurred inconsistently. After paying for the first couple visits and not seeing a consistent fix, Dukes of Air returned twice more free of charge, and the issue has been fixed for good. Anthony investigated the issue carefully and I was impressed with his work, grateful for his persistence and my working AC.
So we used to use this other group which I thought was pretty fair until a chance call from Dukes of Air pushing a service special that allowed me to take a chance let them come out. It has been the best decision that I have made in a long time! Dukes not only takes time to repair issues if necessary, but are very proactive and conduct fixes on potential items before they become issues later. In addition, once the job is complete, the technician sits with you for 15 minutes or so after each visit to thoroughly explain what he has done, looks at the historical records to ensure any issues discovered during the last visit did not reoccur. Reviews he’s a recommendation on what he’d like to do during the next visit, And ensures that we are fully satisfied with the service before he leaves. That is Pretty damn great customer service! We are very happy that we switched to Dukes of Air and highly recommend that you do as well!
Keith Whitaker
a year ago
Our fresh air intake was on the outs so we reached out for a few bids from different professionals around the valley. Dukes of Air was one of those companies and not only did they have the best price for the repair they were fast, friendly, and delivered a higher quality product than was originally quoted at no additional cost. I would highly recommend them to anyone and they are definitely at the top of our list for any future service and maintenance calls.
I had a very positive experience with Duke's of Air, technician Tom B. In layman's terms he explained step-by-step everything he was doing and why. He was very thorough and he quickly noticed a jury-rigged fix with regard to the capacitor that our previous service provider had installed. He changed it out with quality parts and I'm certain he saved me hundreds of dollars in future repairs by doing things the right way. You can't go wrong with these guys. Highly recommended.
Monica Moreno-Hill
2 years ago
Excellent customer service by Justin and Marcos. They did the work quickly and efficiently and gave a detailed explanation of the process. We signed up for the maintenance plan as well. Very grateful for their work in this heat. We have definitely recommend this company.
AZ Dukes is my go to team for any HVAC related issues that I have with the multiple homes I own in Mesa AZ…Everyone who I have ever dealt with has always been very professional and knowledgeable. Highly recommend them!
Dukes of Air is great. Randy was excellent. I had an A/C repair issue. It was addressed same day and was fully explained and understandable. Randy was friendly and knowledgeable. I felt confident about the course of action needed to fix my A/C problem. I would definitely recommend Dukes of Air. Ask for Randy to service your A/C. He's excellent!
Great company. I'm now a lifelong customer. They had an opening today, which is a lot to say being that you need to wait weeks to get an appt. with some ac companies. They also diagnosed the issue which only cost me $600 rather than a new 12k ac which another company recommended on my 6yr old unit. Adam, the technician, was super friendly, professional, and knowledgeable. Big thank you Dukes of Air. 👍
Ray called me a to let me know what time to expect him and that he was on his way. He arrived at my house at the time he said he would be there. Ray went over my system with me for my water heater and told me what the replacement would entail. He also discussed a reverse osmosis unit for my house and the benefits it would provide. Ray was very thorough and professional. He answered all my questions thoroughly and I look forward to using them for their service.
I am torn on the star rating. I was very pleased with Arizona Duke's in the past and I have even recommended them to my real estate clients. However, I am recently extremely disappointed at the lack of responsiveness and communication. We had our AC serviced at the end of April to avoid any down time this summer. Our AC went out June 6. Arizona Duke's was unable to come out for a couple days due to high volume (very understandable, not upset). We got another AC person to come same day and within minutes noticed the problem was outside and the foam protecting the line from unit to home was saturated. Upon cutting it back it was full of refrigerant. The technician then found a micro leak in the line and we were educated that this has been going on for quite sometime. This in turn, caused our compressor to fail. Now, I am out the money for a new compressor and we were low 10 lbs of refrigerant. Thats a significant amount to not be noticed upon the service we had received, especially since it was a micro leak. I am very disappointed that I had emailed to resolve this and never received a response and also called the office to discuss and was told I would get a call back from a manager and never did.
We had 3 new A/C units installed. Dukes of Air were very efficient and professional when they came over. We are very happy with our new quiet and energy-efficient units. I highly recommend them!
The 2 Team members were great. Clean cut. They Noticed areas we needed improvement right away and got me set up with everything I needed to get ready for our Arizona Hot Summer.
Patti Flanders
8 months ago
Scott was my technician & he was awesome !! Explained everything he was doing and was courteous and professional!! Explained the NEW merger with Sterling & offered me severalchoices of PM contracts. I took the 3 year plan as it was the best investment for the costThank you for another great service experience with Dukes of Air !!!
Celeste Lansing
3 months ago
Our AC was installed incorrectly and he fixed it and got our air from 106 to 80. He made sure everything was taken care of before leaving. He was on time, professional and really nice. It's refreshing when someone is knowledgeable in their profession and kind.
Like a lot of folks these days, I picked Dukes based strictly on their 5 star reviews on Yelp... and crossed my fingers. Even 5 star reviewed places have the occasional hiccup and I was hoping I wasn’t going to experience one of them, and I didn’t!Todd, my service provider, was professional and polite and very patient while I asked him a bunch of questions, even repeating myself sometimes, to make sure I was clear on the answer. He took the time to explain to me what he was doing, what the outcomes were and even offered me a few “insider tips” to help keep my cooling costs down and ensure a long life of my A/C unit.I would/will be using Dukes again and would be thrilled if they sent Todd back out next time I need service.Thanks Todd!
AWESOME experience with Arizona Duke's of air! They are always honest, reliable, professional and friendly. We had Kobe out today to do a service on 3 older AC units. He cleaned them and found that one was not performing as it should, and made the recommended fixes, explained everything, and didn't over charge for anything. A++ business, A+++ service by Kobe!
Duane Knutson
2 months ago
Ray is a excellent plumber with great people skills. He anwered all our questions, gave us a quote before doing the work and made sure we approved of his plumbing repairs. Employees like this are a real plus for a business and hard to find!
Michelle Richards
4 years ago
We have worked with Dukes of Air several times because they have the best service. They respond quickly, efficient, fairly priced, and very friendly. Jill, who took my phone call was awesome! We made an appt, then canceled because we thought we got our air working. But when it broke down again, she still had someone come out that night with short notice. The A/C man who completed the job did so quickly and explained the problem. We appreciate the awesome service!
Great experience! Justin was efficient and friendly. He fixed my ac so now the air is colder than ever!
I would definitely call Arizona Dukes of Air again if I have a problem.
Very happy with the results!
Marcos came out and was was very honest and helpful. Dukes of Air is probably the only co I have trusted . Thank you again!
RaMar Orgeron
5 months ago
Scott, was very friendly, knowledgeable and performed the services of checking out the HVAC system in an efficient manner. Loved the service
I have subscribed to a service contract fir our two AC units for a couple years now. Office staff is terrific. Field techs are always on time, very thorough, and walk me through everything.
Joshua Epstein
3 years ago
I had AZ Dukes install my new Trane HVAC system around 2 years ago and have now had them service my units a few times. Their customer service has been nothing short of outstanding. My technician today, Justin, was friendly, courteous, prompt, prepared, and knowledgeable. He even changed my air filters for me! I will continue to use AZ Dukes for my HVAC needs and feel very confident in their reliability, knowledge, and service. It’s truly been nothing but smooth sailing since I first met with them for my initial sales consultation and I can’t speak highly enough about the company and their reps. I can’t recommend these guys enough! You won’t be disappointed.
Fredric Maffie
3 years ago
The HVAC technician took the time to explain what needed to be serviced and why the service was necessary, and made reasonable suggestions about what services and repairs would be recommended in the next few years considering the age of our air conditioning system. The technician was friendly and professional and cleaned the area around his workspace when the repair was completed. I would recommend Arizona Dukes of Air to my friends and family based on this experience alone.
Ryan was my Technician today. He checked out my HVAC and installed a new air cleaner. He was suppose to install new air filters but the office did not inform him so he asked someone from the office to bring out a pair. They gave him 20X20X2 instead of 3” thick. He had to go to 4 different stores to find them. Ryan went out of his way to get those filters. He will be late to his next appointment and I apologize to that customer. However they will be getting a great technician even though he may be a little late.. Thanks Rhonda and Dukes for hiring a great committed employee. - Tim
I had another company come out to service my 14 year old unit and was told they could not service it because it needed replacing. I had Dukes of Air come out for a 2nd opinion, and the techs inspected and cleaned my unit. They told me it is working fine, and has quite a few years left in it. Justin and Scott were very thorough, friendly, and I appreciate their honesty.
Courteous and informative… always a pleasure to have ARIZONA DUKES OF AIR at mi casa … #peaceofmind
They completed the work as needed in a timely and professional manner. Using video I was shown what was wrong and the corrective action to take. The A/. Unit run effective and saving us money. Their are many companies who are less than honest and our out to screw the homeowner. Preventative maintenance is the key. Don't wait til it hits 115 degrees to call for service. In closing, if you aren't doing business with Dukes you are probably getting shafted. Five stars all the way. Sidenote, not getting paid to place this review.
Tough review to leave. First off if you need ac work call these guys they really are great! We use them all the time. So this review is really about this particular service call today not the company overall. The very nice, knowledgeable tech fell out of my attic, TWICE. The 2nd time I literally caught him and probably prevented a serious injury. Didn’t really notice the damage to the closet door or attic Access trim until he left. Big picture not a big deal, a few nails, some caulk and I may have to sand and repaint a door but I was a little irked he didn’t point those things out or look for damage before he left. I think he was just embarrassed but still.
Arizona’s Dukes of Air has some of the best service techs in the business. After a shaky install, the management and service techs came through and rebuilt all the confidence I lost during that time. Most recently, I had them out to do some routine maintenance as I signed up for their Gold Maintenance plan. I was very pleased with the service I received. Justin was very friendly and knowledgeable. He was also very respectful of our property and made sure everything was cleaner than when he arrived. If you want company (and technician) that care about their customers, go with Dukes of Air (and Justin)! You’ll be glad you did.
5 star across the board. I'm probably a little biased - I've used these guys before (both service and a new AC), plus I've recommended these guys to friends and family.Service is OUTSTANDING; responsiveness and quality of work are excellent. I ended up needing a new AC (my 25 year old Trane finally went kaput) and Monty was out the day after my call to walk me through all the options; no hard sell and very honest. 4 days later I'm enjoying my new Trane, 2 stage, 16 seer 3 ton unit thanks to a fantastic I stall by Danny and team.The folks at Arizona Dukes of Air are honest, polite, professional and will do what the need to do to earn and keep your business. Thanks.
Barbara Taylor
10 months ago
Could hear a gurgling noise in materbath sink. I thought it was air in pipes. Service tec said he felt it was coming from air conditioning drain. Apparently builder had air conditioner drain into sink which we didn't know. Since Dukes of Air installed new air conditioning several month ago they waved service call charge. Had another service tec come same day and confirmed noise was coming from drain. Original drain was ok but there wasn't a trap in drain causing air conditioner to suck air when running. Dukes of Air waved service charge on that call also. (Don't know how long there was a issue because we went on vacation for 10 wks. after install. Our bag) Long store short very professional tecs. Would recommend Dukes to anyone. Again appreciate them not charging me what could have been 2 service charges.
Clint Fawbush
3 months ago
Great job! Showed up early in the appointment window, courteous, quick, did a wonderful job. Would recommend them!
This is the second time I’ve called Dukes for my air conditioning. The service guy, Jesus, was amazing and one of the top 1% of service people I’ve had in my lifetime. I highly recommend them! Thank you!
Have had techs out every six months, since we have a maintenance plan with them THEY call us to set the appointment up. Nice that we don’t have to keep track of when it’s due to be checked. Our unit is old so tech didn’t tell us anything that we didn’t know already except a couple of things we were wondering about. Nice to know they’re not making up work that’s not needed. Since it has never been replace, but heading that way, we asked to get a estimate for new ac. Saw Jerry today. Very good experience! Went over everything plus left a detailed written copy. We are very pleased with the Dukes Of Air. Wish I could remember techs name to acknowledge him.
Angie Allensworth
a year ago
It was very easy to make an appointment. The technician was prompt and very nice. He had the issue fixed within 10 minutes. So thankful!Update: We worked with Arizona’s Dukes of Air again and we could not be happier! We got a same day appointment and our house is so much cooler!
Jerry from Arizona's Dukes of Air was very knowledgeable and helpful when choosing who to go with as we replaced our HVAC system. He answered all our questions and concerns. We had a very old AC system when we moved in, and the electric bills were high during the summer. Jerry sent us a quote on some great replacement options. The price was right, and the professionalism of the whole Dukes team impressed my wife and I. On installation day, the crew was prompt, friendly, and FAST. I'm sitting here writing this review mere HOURS after they finished on a hot summer day in total comfort. We are very happy we went with Arizona's Dukes of Air. HIGHLY recommended.
Olivia Lizarraga
2 years ago
We have been using Dukes for a few years and are always happy with the service. Justin came out today and, like the others, he was awesome (maybe even the most awesome!). Setting up the appointment was super quick and easy, same day service, and everyone is always so friendly! And of course, most importantly, they always fix whatever ails our unit. Keep it up, you guys rock!
Guys were outstanding to work with! On-time, communicative, thorough. The lead tech Dustin was extremely helpful and ensured I knew everything about my new system. Would recommend to anyone!!!
Chris Spratling
4 months ago
Best price. Good communication. Finished total new AC install in under 4 hours.
Mitch Magoffin
7 months ago
On time. Josh explained what they would do and when during the installation process. Competitive price with a variety of options. No hassle installation. Took care of items other bids stated would not be included, such as dry wall repair for filter grid replacement. Overall positive experience and would recommend.
Gabriel Osterling
a year ago
We just started with this company and can’t say anything bad about them. I would suggest having your technicians wear shoe booties when servicing a home. Ours is carpeted for the most part and it’s kinda bothering. I hope you will make this changes in the future. Thank you!
Greeted Urchin
2 years ago
I’ve been using Dukes of Air for the last 3 years for my regular HVAC maintenance because I find them to be honest about the services and maintenance I need without trying to up-sell me stuff I don’t. Todd and Justin are my preferred technicians. They both do a very thorough and professional job, and they take the time to explain in detail what they checked, what they found, and what maintenance they performed. They pay close attention to detail and, in multiple occasions, have gone the extra mile to tend to details that would normally be outside their scope of service.In the past, I‘ve had to switch HVAC companies every year because I found the work to be mediocre or the technicians to be dishonest and try to sell me things I didn’t need. I’m very happy I no longer feel the need to search for a new business every year since I found Dukes of Air - I highly recommend this company.
After making the mistake of going through our home warranty instead of them, we ended up needing repairs on the other guys’ work. I cannot recommend them enough. They are fast, thorough, and don’t try to sell you anything you don’t need. The quotes are fair and the work is top notch. Use. Them.
Saundra McCarrell
3 years ago
We have had nothing but excellent service from this company! They are on time, detail oriented, knowledgeable, friendly, and competitively priced!
Our new air and heating systems have already saved us money and work perfectly! Wow!! What more could we ask for? I highly recommend Arizona Dukes of Air!
Having to get both my units replaced due to age of units. 1of them got to a point of the compressor fan not kicking on. I had decided to go with Duke's, and set up install date. When I told them during scheduling about the one unit fan, they sent out a tech next morning to get it running decent until the new installs. Great guy came out, replaced capacitor, and up and running. Very responsive and professional both on phone and in person.
Called due to an issue with our ac, technician came out within a few hours hours, same day service. Immediately discovered the issue and resolution. Very professional and knowledgeable. Will definitely recommend and use in the future.
Tom was great! He was running a little behind, but they called to let me know right away. Tom was professional, courteous, and honest about questions we had. Dukes of Air came highly recommended, and I can absolutely see why. Great experience, thank you!
Had our AC go out on us late in the day yesterday and Dukes of Air were able to get to us by this morning. Our technician Isaac was extremely professional, direct, and helpful as he diagnosed and repaired the issue. The price of the service seems to be just on par with what other places are charging online as well.Definitely recommend.
My experience started with a phone call to Laura, who was exceptional in helping us schedule a slightly complicated service call to our vacation condo. She was so friendly and helpful and a great introduction to this company! Then Tom the technician showed up exactly on schedule, quickly found the problem, explained it thoroughly to me and completed the repairs efficiently. I would highly recommend this company if you need repairs to your air conditioning unit.Updated March 2019- another stellar experience. This time it was the pleasant, friendly and efficient Anthony who provided a 20 point tune up on our HVAC system. Highly recommend!
Tbisca BearDown
a month ago
I called for service on a leaky patio faucet in the morning. Ray from Duke's was here in the early afternoon. He had the faucet replaced very quickly. He was professional, efficient & friendly. I highly recommend Duke's ... and ask for Ray!
Leland Gabriel
4 years ago
I was facing what every Phoenician dreads, a diagnosis of a needed multi thousand dollar repair going into the summer. The company that I routinely scheduled yearly maintenance with, services and even original sold me the system gave me an evaluation that my system was in need of $4300 of replacement parts and labor.I decided that I needed to get a second opinion on this and called Dukes to come out and perform a system checkup. I contacted them on a Saturday and left a message. My call was returned in a few minutes by Laura, who listened to my situation and agreed to schedule a yearly maintenance so I could compare what I had been told with the Dukes' opinion.I am so glad I did. Mark came to my home and after a brief confirmation of the details around my situation, Mark went to work. He was professional and courteous and even updated me at the 1/2 way point after checking the air handler in my attic. A bit later, he gave me the post mortem on what he found... and what he found was what I expected. There was nothing wrong with the system, I wasn't low on refrigerant, and the system was in perfectly acceptable shape, even considering it's age (10 years).I can't thank Dukes' enough for giving me a straight, honest answer. I can say with all confidence, when next year's maintenance comes around, Arizona's Dukes of Air will be the company I call going forward. And when the time comes to replace this unit, I will absolutely be contacting them for a bid.Thanks Arizona Dukes of Air for your integrity. Anyone looking for service, repair or a new system should have you at the top of their short list.
Had rental unit short cyclying.Another company told me my unit had lost it's freon had a leak. Lucky for me they did not have time. I called Dukes of Air and they had someone out in hours. Not only was it not out of freon the tech was able to get just the right part and come in at half his original quote . All working perfect the next day. That's service and integrity.
Michael Winters
a year ago
We have used this company for many years. Their service plans are great to have too. All their techs are honest and friendly. They explain how things work and any problem they may find. It has been great having a company we know we can count on and trust!
Dukes installed my Trane AC unit three years ago, absolutely no complaints. They're always on time, very professional. From what I've heard, John the owner treats his employees very well which makes for happy employees. The last tech who came out was Tood M. - he was very thorough and professional. Keep up the good work guys!
I’ve been using Arizona dukes of air for a number of years. I have Justin come out twice a year because his service is excellent he’s efficient friendly and honest. Justin and Arizona dukes of air have my highest recommendation!
Aleesha Edmondson
4 months ago
Ryon came for our annual HVAC maintenance and was amazing! From pre-arrival notification to completing the service he was professional and courteous! He was knowledgeable in answering all of our questions and respectful of our time and household.
Shantil Posniack
3 years ago
We just turned on our AC earlier this week for the first time this year. It stopped working last night. I called Dukes of Air around 8:30 this morning and they said they had a full schedule but could get here between 5-7pm. Totally reasonable in my opinion, given that many other folks are probably experiencing the same thing. Imagine my pleasant surprise when Justin called around 1pm and said he was 40 minutes away! He promptly diagnosed the problem and gave us an estimate which we agreed to. The work was done quickly and our home is comfortable again! Justin took all of the appropriate safety precautions when entering our home (gloves, mask, shoe covers). He was very polite. I think we’ve found our new AC service company! Would definitely recommend and will use again. We’ll probably sign up for their maintenance plan.
Excellent Service all around!! After a costly repair with another company, Arizona Dukes of Air was able to come in and rebalance our AC system the right way. Now, our hot rooms are as cool as the rest of the house. Todd, our technician, was amazing and let us know what our home needed. Love this company and I’d highly recommend Arizona Dukes of Air to anyone who needs their AC running great!!
Priscilla Chavarria
2 weeks ago
We are new to Arizona and just expected a typical inspection of our AC. I got professional employee ( more so towards my wife), a report of what was tested in my email and future package deals, so I don't need to schedule anything in the future. Dukes of Air is a professional business and employees showed that they care. Mybusiness will stay with Dukes of Air; nobody comes close to them.Respectfully. Thank you guys.
Excellent customer service from Laura on the phone to Chris who came to do the repair. Not only did they make it out the same day, but Chris identified the problem in less than a minute and we had cold air blowing again in less than 30 minutes. Appreciated the knowledge shared as well. Highly recommend!
Leslie Samuel
4 years ago
I have nothing but praises for the Arizona’s Dukes of air team. All the team members are courteous, helpful yet professionals. They try their best to accommodate your needs and work with you for setting up the appointments. They are efficient in sending reminders well in advance and prompt to follow up if there is any change. The technicians are very punctual and detail oriented, they always keep me updated with their work progress and answer any job related questions. The technicians are upfront with diagnostics, honest and I never felt any pressure. The technician are not only fun to talk to they know what they are doing. I am a happy customer and will strongly recommend their services.
Michelle Richards
2 years ago
We have used Dukes of Air foe years and they always show exceptional service and quality work. We just had new A/C units installed. The team came in and did an amazing job. We will continue to recommend them to anyone who needs A/C service/products!
Mary Ann Sutherland
a year ago
From the very detailed/photo proposal to the install of our new HVAC system, we've been very satisfied. The work area was as clean or cleaner than when they started. Also, the office staff was thorough and friendly. We've also used Dukes of Air for maintenance of our prior system as well. We couldn't be more happy and would recommend them for any HVAC issue.
Darrin Cappotto
a year ago
From the answering my call, scheduling, communication all excellant. First off your technician was surprisingly skilled as he is fairly young, but he knows his stuff. Clearly explained everything and went out of his way to put furnace cover back on left off from other company. Great representation for Duke of Air as he is so down to earth friendly and has a great attitude. He is a keeper so watch him and reward him to keep him.
Such a great business and will use them for any ac needs. After getting many quotes and talking to other companies I'm glad I went with dukes air! Plumbing came today and great customer service all around.
Everything the sales person told me he would do, they did. Sent a 4 person crew out and every one of them was polite, helpful and did everything they said they would do. Could not be happier with any part of this. And the lady in the office was just as helpful. Would recommend this company and these people to anyone I know. Could not be happier from start to finish. Great job and great service. Great from start to finish. Thank you guys and girls.
Marcus is personable and knowledgeable technician and did a great job explaining the details of the visit. We are very pleased with Dukes of Air services. Thank you!
The technician was on time, friendly and informed me of what was wrong and how he would fix it.
I originally called Dukes to get a second opinion after another firm came to my home over 2 years ago. The first firm spent 15 minutes and gave me a bid for $3500 for new coils and told me I had a coolant leak. The Technicians from Dukes the last 2 years have done a full evaluation of our system, replaced a couple parts that have worn out (11 year old system) capacitor, added a small amount of refrigerant the first service, and it’s been fine ever since. I feel very good about Dukes of Air technician’s level of expertise and willingness to explain what was being done. So thankful I asked for this second opinion years ago.
Rick arrived this afternoon for my regular maintenance visit. He is thorough, personable and professional. He was COVID-19 ready in all aspects. Rick is not a clock watcher, that is, he takes whatever amount of time is necessary to do his job. This includes completely answering my questions in a way that is understandable. I had one problem. He investigated it and answered it. I am glad that I use Arizona's Dukes of Air.
Naveen Jebaraj
a year ago
Great service! Recently, the service technician, Scott did a great job on cleaning the A/C coils. He also emailed me the before-and-after pictures of the A/C unit.
Rick Herbstreit
a year ago
My upstairs air conditioner was not cooling to target temperature. Called Dukes of Air, they responded at my requested time. Technician was knowledgeable, tentative, and thorough. Check my entire system out. All repaired and happy.
updated review. Same day repair worth 4 stars. When I told the company the duct work issue wasn't addressed, they sent technician out next day to repair it! Now that is the customer service that keeps me coming back to Dukes of Air. Highly recommend. 5 stars.
He was a very positive experience for there was a lot of pre-appointment communication and even day of communication. I knew who is going to show up and win. My technician showed up in a timely and professional manner. We have worked together before so I was like greeting family. After a brief introductory conversation he went right to work like clockwork. He knew exactly where to go what to do and accomplished it in a very effective and efficient professional manner. He then concluded his work giving me some professional advice on the condition of my investment and equipment. I advise he might be selling the house in about a year and that I will keep the warranty on the equipment so the new owner has a great high-performing heat pump and air conditioner serviced by a great professional and technicians. We concluded wishing each other holiday greetings and said we would catch up again in March or April of this next coming year for air-conditioning start up. Also he advised that I change the filter and advise the type that I can get at Home Depot for a lot less money than what I used to buy. So not only is my heat pump air conditioner working great I’m also saving money by getting great advice
My experience with Dukes of Air and with Todd M was great. He did a very thorough job of explaining his findings and my options as well as answering my many questions. I know when it is time for a new AC I can trust them.
Matthew Moses
11 months ago
We were quite impressed that we were able to get same-day service. The service technician, Mike Newpower was able to diagnose the problem quickly and was able to repair our A/C right away. He was professional and knowledgeable, but also polite and confident. He explained the process along the way. We are quite pleased.We highly recommend this company.
We have been customers of Dukes of Air for 5 years. They are honest, reliable and professional. They installed our brand new Trane system last year. We also had them install the Clean Air Effects system.Our system is top notch and checked twice a year by this amazing company.
We have used Dukes of Air for the past several years and can’t say enough about their exceptional customer service and quality work. The techs are always very forthcoming about the work they’re going to do and never try to slip in an extra coat here and there, which has been an unfortunate experience we’ve had with other AC providers. We highly recommend Dukes and Air.
Been with Dukes since 2019. Use them for HVAC maintenence and just recently plumbing replacing a water softner (Ben is incredibly good). Justin and Scott are great as well, or whoever they send our way. I highly recommend this company.
Shout out to Calem, thank you. Life savers and reasonably priced. Very professional, and went above and beyond. 💙 Plus 2 extra stars...
Christopher Furphy
a month ago
They are always fast and friendly. The repair was affordable and they were able to process my card on site. I feel that they are a good company.
First time using Arizona Duke’s of Air and can say that I am pleased with the service. The tech was friendly and thorough in completing the requested AC maintenance. He also provided us with information about optional preventative maintenance plans without any pressure. A good customer experience overall!
Asia Kroschel
2 months ago
Dustin and Kevin were knowledgable and professional. I will be requesting Dustin going forward!
Eileen Wallin
4 years ago
We are so pleased with our recent transaction with a The Arizona Dukes of Air Team. Our Sales Rep was informative and patient with our questions, our install team was polite, accurate and very well educated in their product! The team did a great job of teaching us about the system, minimizing the impact that large equipment can cause to a neighborhood roads and overall a pleasure to work with. The Trane unit that was installed is getting RAVE reviews in this household, and the install team as well!
Arizona’s Duke of Air technician came out the same day (Saturday) I called and was able to repair the ac unit within 30 minutes. Technician was very professional and explained the issue.
From the moment I called to the moment a tech arrived at my home was about 2 hours. Great response time in my opinion. Unfortunately after checking out our leak, it was determined we have a cracked drain pan but because none of our existing parts were numbered or have any information on them, ultimately the tech was unable to replace the drain pan. He did recommend a company that is more specialized in working with manufactured homes and did not charge us for the visit. All in all, I would recommend this company and am only disappointed that they weren’t able to remedy the issue. That’s not their fault though. Would use them again!
Rick came to our new build home to complete a retinue maintenance request. While here, he identified multiple issues with on HVAC system. He documented said issues and took photographs so that I can send a request to the builder on the warranty for repairs. He was very careful about not doing anything that would void our warranty from the builder. Rick was clean and respected our home. We look forward to having him back in the autumn. Two thumbs up for Arizona’s Dukes of Air. I’m a happy customer.
Connie Oliver
4 months ago
I appreciated Ryan's service this morning. He was friendly, prompt, quick, and neat about his work as well as informative (told us something we had no idea about). Appreciate his service for our heater today.
We've been using AZ Duke's of Air since we bought our home. They've previously done HVAC repairs, system tune ups, and as of today, a full HVAC system replacement after our 20 year old compressor gave up the ghost in last weekend's thunderstorm.They are a premium (read: not the cheapest) contractor, but the system options we were quoted were the best overall values out of the 4 contractors we had quote the project (including the Costco option!). The price itself was objectively fair, and the financing options were better than their competitors as well. From final quote to install took only 3 days which obviously is important in August. Christian and the rest of the install crew were prompt, more professional than the bar by which I typically judge, and they had the system swapped and cooling the house down within 5 hours.They also did a water heater replacement for us earlier this year via their plumbing division , and I'm happy with that work as well. Shout out to Ray who worked with me on that project to find the flexible solution I needed that the other plumbers wouldn't even entertain.Duke's has firmly solidified themselves as our go-to HVAC/plumbing contractor, and all my neighbors that have reached out this afternoon have been told the same thing.Thanks, AZ Duke's.
Justin from Duke’s of Air came a fixed our AC unit that 4 other repairmen failed to repair. He did it in just a few minutes of his arrival. He was very professional and pleasant. We would definitely use Duke’s again!!
Diane Dominiak
4 months ago
Justin is great. Great communication and keeps everything very tidy. You find everything as it was maybe cleaner than when he entered. I trust what he says 100%.
Albert Barron
3 months ago
In the AC business it is sometimes difficult to find punctual, professional, and congenial technicians to service your AC unit. We experienced all the above with Wellington of Duke's of Air. I was so happy with him that I purchased a 3 year service contract, and will follow-up with his recommendations to enlarge the ACreturn for better efficiency and to prolong the life of my unit. Again, thanks Wellington.
Michelle Martinez
3 years ago
We are so happy that we chose Dukes of Air for our new HVAC system! Every team member was very professional, knowledgeable, proficient and friendly. We never felt pressured or like they were trying to upsell. Everything included is upfront and explained, so there are no surprises. Scheduling and financing went seamlessly. It was a tremendous value for all they do. The installation crew was amazing!! They were all so proficient in their tasks that it went so much more quickly than we expected. We would highly recommend Dukes of Air!!
Have used this company since 2018 for regular maintenance. They are a great service provider and like the convenience of their service plans. I would like to thank Scott the service technician that takes the time to explain the details of service and he truly cares about the customer. I would recommend him and this company to my neighbors and others. M. Parker
James Thomas
9 months ago
Brr!! Thanks for helping us with our A/C repair and regular maintenance. The office staff was quick and efficient in booking an appointment, Tony, the technician was on time and extremely professional explaining all aspects of the repair and service.Fast, friendly, and informative service. Would definitely recommend Dukes if you've struggled in the past to find a great A/C vendor.
Britny Holub
4 months ago
I just had a wonderful experience with Kalem. He was on time, very professional and fixed my issue so quickly! Kalem took the time to explain to me exactly what was going on and then how he fixed the problem. I also really appreciate him taking the time to tell me what we could do next time if the problem were to resurface. I 100% would recommend Dukes of Air and Kalem if he's available!Updating my review:Just had Kalem come out for maintenance today. He was once again on time and super understanding of my crazy schedule. He got things done in a timely manner and explained everything to me in a way I understand! If you can request Kalem! He's great.
Pattie Gilbert
6 months ago
Had an inspection completed today to have some of our AC duct work and return replaced.Was pleasantly surprised at the costBecause we have a membership we are receiving a discount (well worth the price of the membership).Randy is the best! He's polite, honest, professional and thorough, and he loves our dogs! LOL!I would highly recommend Dukes of Air to anyone looking for AC maintenance or repair.
I first used Duke’s of Air when we shopped several different companies for an HVAC replacement. They were both fair in price and incredibly professional. Since the HVAC replacement, we have used them for all of our seasonal tune-ups. Duke’s is consistently friendly, punctual, professional and reasonably priced. I will continue to use them for all my HVAC needs.
John Thunder
5 months ago
Team was professional, on time and very knowledgeable about my system. Appreciate their knowledge and answering questions I had.
Awesome experience. I had a different company (Semper Fi) tell me I needed a new unit and my current unit was needing over $3,000 of work. I brought out Dukes and turned out everything was good and just needed a bit of coolant. Saved me a ton of money. Great service and technician who knew his stuff. Highly recommended.
Richard Cali
10 months ago
Wellington came to perform a system check and system maintenance. He did not rush, but instead did a thorough check on all system parts, including the items in the attic. He explained all that he did and made sure that everything was running properly. This is the 2nd time that we have used Dukes of Air, and also the 2nd time that Wellington was our tech. We could not be more pleased with the service we received. He was both thorough and professional, a credit to the company. We would be happy to recommend Wellington, and Dukes of Air, to anyone.Rich C.Mesa
Laura Stockslager
3 weeks ago
Dustin was professional and highly skilled. Gave us a quote and scheduled the repairs in a timely manner. Would definitely recommend them to anyone!
Kierstin Yamashita
a year ago
The quality of service began with Jerry who discussed options for services provided by DUKES. After our decision was made everything flowed perfectly through communications from the office, the crew that came and completed their work and follow up by the comThem! They even assisted in financing. Piece of Cake! Very pleased with prompt and efficient services. I highly recommend them!
Randy from Arizona’s Dukes of Air did a great job diagnosing our AC issue. He was able to quickly resolve the problem. He was helpful and explained everything to what he was doing. I would highly recommend using this company. I plan on purchasing their maintenance/check up plan for my AC system.
Leif Lindgren
9 months ago
Had our water heater flushed out. The job was done in a very professional manner. The technician did an excellent job and cleaned the area when the job was complete. Highly recommend Dukes of Air.
Jeannie Malan
4 years ago
We’ve been using AZ Dukes of Air for the last 5 years to service and maintain our units. They are fantastic! The main office people are great, the techs are pros and they’re great too very personable and informative. We totally recommend them to anyone who wants a great job and a company they will come back to use every year!
Randy was very professional and friendly. Our HVAC system maintenance call went smoothly and quickly. Highly recommend.
Arizona's Dukes of Air came to my house today because my dryer vent REALLY needed to be cleaned out. The first guy was here right on time and was super friendly and so sweet to my puppy (even though he was being a lunatic haha) but he gave me a really good price/estimate and they were able to come back a few hours later to get it all cleared out. It was clogged up because I'd been neglecting it but they got it fixed up and didn't make me feel self conscious about it. Now I know how often I need it done and I'll always go through them!
Clay Ashworth
2 years ago
I have been using AZ Dukes for many years for the routine maintenance of my HVAC system. They were always on-time, courteous, and professional. When that 15-year old unit finally died in the middle of a 110º heat wave on a Sunday night, AZ Dukes dispatched a tech the next day to diagnose the unit. Ended up buying a new unit from them that was installed on Thursday of that same week. They arrived on-time and did a great job getting the new system running. Pricing on the new unit was fair and given that I was in a vulnerable spot and could have been gouged, it’s a testament to the integrity of the business that they did not!I highly recommend these folks!
Wellington came out late last night to rescue our half dead 4 year old Goodman Air conditioner. He spent a lot of time resuscitating it but unfortunately it only lasted the night. He will be back to revive it with a new coil, capacitor and hard start kit. I have faith we will be up and running soon. He was very professional and did everything he could to get us through the night. Thanks for all your efforts Wellington.
Rebecca Prentice
a year ago
Scott was highly effective. He made a slight adjustment to my system and now it is working at maximum efficiency! Thank you Dukes of Air and Sterling Services. Having a service package to maintain HVAC and plumbing was the best decision I have ever made! ☺️
I was very impressed with the Service Technician, Ace. He was friendly, professional and thoroughly explained the service our system needed as well as answered questions openly. He was honest about what was needed and did not try to sell us service or parts that were not needed. We will use this company again and will gladly recommend them to others.
Update 6/24/2021: Went back to Duke's for AC check again when AC was struggling with heat and same as before, they're a great company that's absolutely the best choice to go to for service!Great service done quickly and at very reasonable cost!Called as they opened to get my AC running and they had someone out in less than 2 hours. Quick check, diagnosis and repair done (I only needed a new capacitor) for less than I was quoted for it several years ago when it was a possible issue eventuallyHonest service that didn't try to sell anything unnecessary, just got the job done. Definitely will use Dukes for any AC issues/service in the future!
Jerry, our sales rep was honest with us about the equipment and what would work best for our home. We got scheduled for installation quickly. And the installation team was polite, professional and did a great job! Overall our experience has been wonderful. We would definitely recommend Dukes of Air and if we need service in the future we will be calling.
Jennifer Kelly
3 years ago
We just had our AC replaced by Arizona's Dukes of Air and the entire install team led by Freddie was absolutely fantastic. Prior to any work Freddie communicated all the work that would be done and all the spots that would be covered by protective plastic. Carpet protectors were placed all throughout the house. The entire team was extremely friendly, hard working and completed the work thoroughly and quickly. They left the house cleaner than it was prior to their arrival. They showed me how to operate the upgraded thermostat and showed me all the work that was completed. Phenomenal customer service. Every interaction with Dukes has been above expectations, from the front office staff, sales rep, techs and install team. Dukes has taken care of us in every way, extremely trust worthy, offer competitive pricing and have earned their 5-star rating and our loyalty. Highly recommend for AC repair and replacement.
We chose this company because of their high ratings. We encountered an issue and had to contact management. The company immediately responded and went out of their way (and above) to make the required adjustments. Definately can highly recommend “Arizona Dukes of Air” and will use them again. Thank you!
Rick came out today to do a winter tune-up on my furnace. He was outstanding! Extremely knowledgeable and very personable! I will now only request Rick for all my service and maintenance needs. Great job Dukes of Air for making Rick part of your team!!!!!!! I have been a customer of Dukes of Air for over 5 years and will continue to be one in the future.
I got a call 25 minutes prior to appointment time, he arrived on time. He was very thorough and efficient. We have always been pleased with the the services of the Dukes Of Air.
Justin Suryanata
a year ago
The technicians working on our unit on behalf of dukes of air were extremely knowledgeable and professional. They gave nice courtesy reminders for our appointment which helped me remember I had a service scheduled.
Milton Moskowitz
4 years ago
Been using Duke's for a number of years for AC maintenance. Came time to replace my units and they did a great job. Called ahead and showed up right on time at 6am. Two teams, they pretty much swarmed in and got everything done simultaneously. Still took 8-9 hours (AC replacements aren't easy). Everything started up and was running really well. Cleaned up after themselves (better than any contractor ever has I might add). No surprises on the invoice - the quoted price is exactly what was on it. They even take care of dealing with the SRP rebates so I didn't have to pay the money and then wait for it.I'd have been happy to recommend them before, and even more so now. 10/10, would recommend!
Arizona's Dukes of Air are the BEST. I have used them for years and they are always professional, on time, honest and the friendliest group of people I have ever dealt with. They just completed a brand new HVAC system and we are very pleased with it! Thanks guys!!
Lynnette Rhodes
4 months ago
Justin was knowledgable, efficient, and repaired the problem for for much less than competitive quotes! He’s my go-to guy now. Dukes, you got a gem!!!
I must say, the people that work at this company are truly a pleasure to work with. Laura was very helpful, Patrick helped in making my choice of units, Robert was the most informative sales rep I spoke to, out of the six companies I had out. The installers were fast, professional, put tarps down and cleaned up. My old goodman 12 seer never felt as cool as this 16 seer unit. Changes to builders duct work helped also. If you are thinking about replacing your tired old unit. This is the company you want to do work for you. A huge Thank You to Everyone at AZ Dukes of Air!
Thiagarajan Giridharan
3 years ago
Installation is very good, given the tight space constraints in the attic. The guy who installed the external unit (condenser / compressor) & instructed me on connecting my phone to the thermostat (don't remember his name) did a great job, was very courteous. The rest of the team were courteous, polite and professional. As mentioned earlier, attic installation is the best it can be, given the constraints. House was left clean. It has been weeks since the installation and the unit is working well.From the time he showed up to give me a quote, through the installation and post-installation, Jerry Eaves has been a true professional - very pleasant to deal with. When I was given the quote, I had asked that a gas line that had been cut off in the attic be reconnected. On the day of installation, it was not done (not sure exactly why, perhaps they did not have the tools, perhaps it was getting way too hot in the attic, which I can understand). When the installation was in progress, Jerry called me to say that he would take care of it later & I was fine with it. Since I was out of town, Jerry coordinated with my wife & got the gas line connected. He had to make multiple trips to hardware stores. He stuck to it & finished it. Apparently, Jerry has discussed it with your owner John. He & John are due to stop by in a few days to improve upon it. My wife and I truly appreciate your professionalism. Regarding signing up to connect the gas line, I sincerely hope that Jerry's efforts are viewed positively at Dukes of Air.We are very pleased, indeed, that we chose you to install our AC system.We were referred to you by one of my wife's colleagues. Thank you for rewarding him quickly - he was quite happy about it.Jan 2020Heating was not working. AZ Dukes scheduled an appointment for the following morning and fixed the problem. Very satisfied.
Susan washington
2 months ago
Ray was professional and answered all my questions.Very happy with his service
Gabriel BMMind
2 years ago
Horrible after-sale service. I gave them a service contract to upkeep my 3 commercial air conditioners. Everything went well until something broke. My AC stopping pushing cold air. They sent a tech and the tech called me to give me a quote that was almost 1000$. I expected the repair to cost $300, so I negotiated to save some money on an unexpected cost. The following day I get an email from the GM to tell me that I shouldn't be negotiating prices with the tech. At the same time, I reach out back to the company to let them know the repair didn't work, the AC was broken. A new tech came to fix the problem. I thought with their warranty I wouldn't have to pay for anything. WRONG, they charged me a new service call and charge me for another item that had to get repaired. I expected there not to be a service charge since it wasn't properly fixed the first time. The tech left and I felt no improvement. I called them back to say whatever they charged didn't work. They said they would come back, but if there is no problem they would charge me again. I expected paying a service contract and so many repairs they would stand behind their work. The GM shows up with the tech and says everything is fine and I have to deal with the performance that wasn't acceptable and the reason why I called them. I reached out to them a day or so later to say there is no improvement and it felt worse.. The GM emails me to tell me that they are dropping me as a customer because I should trust them. They don't understand as the customer if I'm paying them for an issue and they just want to bill me without fixing the problem, how could anyone trust them. I called another AC company and they told me the panels dropped off the AC. Clearly this company doesn't do a good job on closing up and owning their work.. Be careful with this company!
Very successful experience!! Emailed them Sunday evening and received a response back within 10 minutes, which is outstanding! One of the air conditioning units had shutdown so house was uncomfortable but we could manage. Scheduled them to come out on Monday and Tom arrived right on time. After describing what The symptoms were he tuned right in to the problem area and had it fully diagnosed within 15 minutes. Off Tom went to get the parts and we were operating agin within 90 minutes. Super experience, cost effective and quick repair. We will have the Dukes and Tom back again if there are other problems! Thanks Tonya and your Team.
They were great! Came when they said, explained what needed to be done, no high pressure to me to buy anything. Mike, who was my technician, was courteous and was just great. Will definitely use then again for future problems.
They were amazing to work with and very professional! Took the time to explain everything to me and show me pictures. They were competitively priced and didn’t try and up sell me on something I didn’t need. Very understanding about an urgent situation that came up and worked with me!
1. Outstanding service and ON TIME2. FAST and informative!!Generally people leave a response when they have a really good or really bad experience.This is for a REALLY GOOD EXPERIENCE!! My AC guy had an issue that prevented him from coming out so he recommended Arizona Dukes of Air. I called and talked to Lori who was very friendly and got an appointment for next day.Randy, the technician, let me know he was on his way with a phone call and I received text updates. When he arrived he went straight to work on the units and got everything sorted and provided some education along the way that was abundantly helpful.Would I recommend Arizona Dukes of Air ... 1000% Randy was outstanding!
Ryon was on time did a wonderful job very professional. I want him again, please
Send Ryan out again
Barbara Miller
5 months ago
Duke's of Air technicians are the BEST! Always courteous, always professional, always friendly.
Ryan and Rick came out today for maintenance and repair and explained exactly what they were doing and any issues that we had. Thanks guys!
Keith Anderson
4 months ago
Very friendly professional service. No high pressure sales pitch to purchase anything, unlike what has been the case with other, less reputable companies, whose name, like Valdemort’s, shall not be spoken.
Dustin came out to do cooling maintenance. He noticed that the condenser was running hot. He recommended an ECM condenser reconditioning package. He quoted a very fair price and worked for 2 hours installing the package. I would recommend Dustin and Arizona Dukes of Air to everyone. They really care!
Justin called before hand and arrived on time. He was professional and thorough. He even wore booties over his shoes to protect our floor. Very pleased with Dukes of Air
Love the peace of mind this maintenance of my system gives me. I do not have to worry about the air conditioner going out this summer. Ryan was especially thorough in the inspection and cleaned out the leaves on my fan outside.
George Jakish
4 months ago
I had the pleasure of working with Ryan for my AC maintenance needs, and I couldn't be happier with the service he provided. From the moment I contacted him, he was prompt, professional, and courteous, and he went above and beyond to ensure that my AC unit was working properly.Ryan was incredibly knowledgeable and skilled, and he took the time to explain everything he was doing so that I could understand the work that was being done. He was also very respectful of my home, taking care to leave everything clean and tidy after completing the job.Thanks to Ryan's expertise, my AC unit is now running smoothly and efficiently, and I have the peace of mind knowing that it was serviced by a true professional. I would highly recommend Ryan to anyone in need of AC maintenance services, and I would not hesitate to work with him again in the future.
Nathan Vollbrecht
2 years ago
Excellent service and a friendly guy. Tom let me watch and explained everything thoroughly. We’ve used Dukes of Air in the past and will continue to do so. These guys get paid hourly, rather than commission. I haven’t ever thought they were trying to screw us over. I felt like we got honest answers and were provided good feedback. They’re prices have always felt reasonable too.Update 6/21: Used this company again to do a new install and the entire process was great. They were friendly, efficient, and explained everything. Price seemed fair for the work they did.
Excellent experience with Tom from Dukes of Air! He came out within a couple hours of my call, and got my system back on it's feet in less than 30 minutes! No sales pitch, no BS... just took care of business. Very happy with the service, and I'll definitely use them again. Thanks!!!Follow-up visit on Labor Day to fix a 2nd blown cap in the air handler. Todd was there within an hour of my call... probably a bit of luck there, but that's amazing service! Took care of it in 20 minutes and we were back to cool temps. These are definitely my new HVAC guys! Thanks!!!
Lucas Nesler
4 months ago
Timely and cost affective like always! The membership they offer has already saved me a ton! RYON was awesome and very personable. He is honest and a straight shooter. This industry can use more RYON’s! 💪🏻
Jasper B Katt
2 years ago
We have been using Dukes of Air for a few years now and they have always been fantastic. They have done regular maintenance as well as fixed major problems with our AC over time and they have always been trustworthy and honest. Their techs are always knowledgeable and extremely helpful and courteous. I’m very glad we found this company.
William Cano
4 months ago
Answered all our questions, took the time to thoroughly explain everything and was not trying to sell me anything I did not ask for.
Elly Wallington
a month ago
Update: After referring 3 people in my family for new HVACS, I finally needed this service myself. One of my ACs dumped out on the night b4 Father's Day. They had a tech out by 8:30 that Sunday. I needed a new unit. I had 2 that were 16 years old! I decided to replace both. Yesterday, in 8 hours, I had 2 new QUIET units up and working. They rebuilt the attic access trapdoor BETTER than it had been before. They cleaned up so well that you'd never know they'd been here. And I have a light carpet!The crew was neat, courteous, and arrived when they said they would. Thank you, Dukes. I will continue to refer my friends and family to you.Ace was on time, neat, friendly, and professional. He made a thorough assessment of our units and made recommendations. I appreciated his honest, no-nonsense approach.
Needed some maintenance done on my water heater. AZ Dukes if Air came out quickly and fixed the issue no problem. Ray was great and fixed the problem very easily.
Arizona Dukes of Air responded to our service request (a/c not cooling, 100+ temps) on the same day we called for help. Randy was prompt, professional, gave a clear explanation and solved the problem. We definitely appreciate the Dukes of Air and are happy we signed up for their annual maintenance program! Worth every penny!
Clint Solomon
2 years ago
We had the Dukes of Air replace one of our AC units today and they did an excellent job. Everyone was courteous and professional and knocked it out quickly. Rob, the salesman, took his time taking lots of pictures and laid out in detail everything he was going to replace. Top notch service and very pleased so far.
Brandie Gardiner
3 years ago
When our AC quit working a few weeks ago, I thought it would be a nightmare to fix or replace. Fortunately for us we won’t be using it for a few months! We called Dukes of Air and everybody from the service technician Caleb, to Rob with estimates, to Luis and his install team were such a pleasure to work with. They were so patient while we asked question after question. Never at any point did I feel pressured or taken advantage of, which I was worried about. This was the first time we have needed to purchase two new systems and we are very pleased with the service and quality that we received. Thank you Dukes of Air!
Adrian Gutierrez
2 years ago
The Dukes of A/C were very efficient and timely. We came home from vacation Sunday evening and our a/c was not working. I made several calls and left messages with different companies.The Dukes were the first to respond Monday morning and immediately scheduled the repair. They showed up on time and immediately went to work. I’m very thankful and impressed with the repair and response time. Highly recommend!!!!
Samantha Kruft
a month ago
Randy went above and beyond! He was so helpful and answered our questions and so hardworking! He also gave our son a hotwheel which made his day! Thanks Randy you’re the best! I’ll be requesting only Randy in the future!
Nathan Cushing
2 years ago
Chris came out and provided a no-BS assessment of my 12-year-old HVAC unit. They offer a care plan, but was never pressured to sign up. Service was quick and he provided photos of parts that I should keep in mind going forward.Will definitely use again.
From our first appointment with Arizona’s Dukes of Air to when they installed our new AC unit, our experience has been nothing less than top notch. It is very apparent that the owners and employees of this company care about their customers and providing excellent service. Jerry & his installation team were very efficient, helpful and the process of replacing our unit was very smooth. This company has very prodessional people that delivered 100% of everything they said they were going to do for us. I highly recommend this company. Thank you Arizona’s Dukes of Air!
Frank Stechman
3 years ago
We've had wonderful service from Dukes of Air. Our tech Tom came today as part of our service package for general maintenance. He called before he arrived, arrived when he said he would. He was prompt, polite and thorough. He even offered to change my filters for me if I had any on hand. Thanks Tom!
Jennifer Burkel
2 years ago
My technician Anthony is excellent. He goes above and beyond in making sure my HVAC/AC is cleaned and working properly. He’s a pleasure to deal with. Dukes of Air is a quality operation! I highly recommend them.
Austin Fisher
a month ago
The tech Justin did a great job, was on time and courteous, and also found and fixed our problem quickly to get clean, cool air running again
Jessalyn Basta
a year ago
First off, I called Dukes yesterday morning and got an appoint for today which was awesome. Zach came right on time….actually even a bit early which was fabulous! He listened to what was going on and knew immediately how to fix it. He was here for about an hour, tested all the vents and everything is working perfectly now! Thank you so much!!!
Justin the technician was very nice and professional. Explained everything he was doing.
William Johhnson
a year ago
Just had my summer maintenance check up on my AC. Always great service! Randy was my technician today. He was very professional and informative. He educated me on my AC system and how make it run efficiently. Thanks Randy!Dukes of Air will be my go to AC company from now on! Kalem and Todd were awesome! They came out fast and got our system up and running in no time! Thanks guys!!My second review for Dukes of Air.. what more can I say but they are just awesome! Kalem is very professional and knowledgeable. Always treats us great! Won’t call anyone but Dukes of Air!!Updated: Just had the heater check up.. always good to know everything works before you need it. Dukes of Air is always great! They show up on time, friendly and even deal with barking dogs! Thanks so much Dukes of Air!
I have been extremely happy with both the service side of this company and also the installation of a new AC unit. I will totally recommend them to others.
I had multiple companies come for quotes on a full air/heat replacement. Rob with dukes of air was the ONLY one to take measurements, pictures, and sit down explaining the FULL detailed plan, the equipment, pricing, rebates, and scheduling.The installation team was very prompt, clean, and professional.Customer service is great.This is one of the biggest investments in your home. I'm glad I made the best choice and will tell everyone about this company.
Fan-freakin-tastic company. Super professional and friendly. They’ve gone above and beyond to make sure we’re happy. “Where have all the good guys gone?” Apparently to Dukes of Air. The guy giving us the AC install quote, the crew installing, and then when we had a small issue, the repair tech all have been awesome- thorough, friendly, respectful, and have had awesome work ethics. (In this day and age?! I KNOW. I was just as shocked.) We would absolutely recommend this company to anyone! Just be prepared to shed tears of joy and relief that you finally found the AC specialists you’ve been dreaming of. #ItsAThing
Michael Peters
5 months ago
We have used AZ Dukes of Air multiple times for AC repair and now this time for heater repair. Super quick to call back and schedule an appt right away. I reached out to them and within 2.5 hours the tech (Tony) had arrived, diagnosed, went to get parts and fixed the issue. Each time we have used them, we have been given many options on how to tackle the problem and how much each option would cost along with pros/cons - I trust that they are not here to get as much money as possible out of me and really care to take budget into account. I imagine we have some equipment change that has to happen in the next couple years and I know who I will call when that time comes.
Dukes of Air handled the installation of a new AC unit onto our home with professional service. They answered our questions and made the process effortless. The crew called ahead and showed up on time. A very pleasant transaction.
Thank You Dukes of Air.
nancy crawford
3 years ago
I have used Dukes of Air since moving to AZ. They are professional, respectful of my home and time and do an excellent job keeping my A/C and heat working! Todd was my Tech today and I am so pleased with his visit. He even put disposable boot covers on so as not to track anything onto my floors. Highly recommend this company and their employees.
We called Dukes of Air when out air conditioner broke down during a 109 degree day on a Sunday afternoon and chose them based on their stellar online reviews, and they absolutely lived up to them and surpassed them. The office staff was extremely responsive and said a tech would be out within a little over an hour. The star of the show was Justin our tech. Justin was absolutely phenomenal, gave us updates prior to arriving so we knew when he was coming from the prior job, arrived promptly, listened to our ac observations, and quickly got to work. He went above and beyond in ever capacity from his overall customer service, communication, explaining the multiple problems, why it happened, and was was needed to fix it. He explained pricing for the repairs prior to installing them which was appreciated. Justin did a complete inspection of the unit which found the hidden 2nd problem which could have been a major issue if not immediately addressed. Justin completed the repairs quickly and ran multiple tests to ensure it was working properly. Again phenomenal and best in class service, we are very grateful for his thoroughness as the hidden issue he found would have led to a new ac unit replacement immediately. Thanks again Justin and Dukes of Air, highly recommend like many of the other reviewers!
We found this company and chose them based on the reviews posted on The Web. They were Amazing! From the girl who initially took our call to Anthony the AC Tech who came to service our AC unit. Excellent costumer service. Came to our need with a quick response time. Anthony was thorough with diagnosing our problem, polite and respectful. And, we were charged a very fair price. I would absolutely recommend Az Dukes of Air to anybody. We have found our new AC company to go with.
Haley Rollings
2 years ago
Dukes was very responsive, had someone come out same day to fix our issue. Kalem was very kind and knowledgeable. He made sure we understood exactly what was wrong and how they would fix it. We've already recommended them to family.
Brizeida Brizuela
2 years ago
Setting up an appointment was fast and easy. Company was very friendly and accommodating to my schedule. Our Tech was Calem and throughout our communications he was always Friendly, Fast Responding, Very Informative, Respectful and Professional at all times. He would always tell us what he found and what the options were even before we asked. We really had no questions as he was always on point in informing us about all his movements. He had our AC up and running again in 35 mins. We were very pleased with his services and definitely can see why this company has exceptional customer reviews. So glad they were our top choice. Satisfied Customers.
Our AC wasn’t blowing cool air.The experience was positive from the time I called to book an appointment up to the arrival of my technician.Chris was knowledgeable and explained his findings and discussed solutions.I didn’t feel pressured in anyway, nor did he try to sell me a new AC.Only reason that I didn’t give 5 stars is that Dukes of Air pricing is definitely on the higher side.
Just got finished with a very pleasant service call. Everything about the process was great. Spoke with a very friendly receptionist, Kristy, who expressed empathy with my situation and made sure to ask questions to be sure of what was going on. Was offered an appointment for the very same day!Was given a scheduling window and the technician called 30 minutes prior to arriving and was there exactly when I was told they would. Technicians Dustin and Mike were both very respectful of my home and made sure to explain what was going on every step of the way. Good service, good people, 5 Stars. Thanks for helping keep my home cool!
This shout-out has been a long time coming but I think it's only fair to give credit where credit is due. I had Dukes install a new AC shortly after my husband passed away a few years ago. Unfortunately circumstances brought forth a problem almost from the beginning (with the unit), which brought Dukes back to try and fix the problem time and time again. My shout-out is because they DID come back, quite a few times, and did what it took to fix the issue. It took time, but I think we can all agree, customer service is vitally important especially these days. Thank you Dukes, for your patience and making sure my problem got fixed once and for all.
Joanne Georgius
a year ago
I have had a 5 ton Trane A/C installed outside on May 5, 2022. I have had nothing but trouble since that time with this unit. I'm not blaming Dukes of air. They have been out at least 6 times to try to fix the problem. They have put 3 new parts in the unit. I guess it was just one of those things that happens sometimes with a new unit. Marcos and Patrick have tried there best so far. Tonight the cool air went off and it jumped from 75 degrees to 85. They can't come out until morning. Well at 9:00 pm the air went back on. I don't know if there was a glitch in Mesa or what but I am happy it is on. Dukes of Air have been great when you call them. I would recommend them highly.
Stacey McDonald
a month ago
Ray was very communicative about the entire process. He kindly answered my questions.
Shannon Zonneveld
2 years ago
Our ac installation went smoothly, the staff were pleasant, professional and helpful. We have used Dukes of Air for a couple of years now and will continue to do so. Thanks Dukes, you did a great job.
Rebecca Rogalski
2 months ago
Very prompt and got an appointment the same day I called. Very professional and explained everything so I understood.
We had some condensation lines that were clogged up, and needed them cleared ASAP to prevent flooding. Adam came out and cleared the lines, but also added a PVC union near both air handlers to be sure that servicing them in the future was much easier. I do a lot of my own work, so I’m not afraid to get my hands dirty working on my own AC from time to time. I checked his work, and everything was top notch. Fair price, quality work, and great professionalism from the tech. Highly recommend and will use them in the future.
Pairy Curran
2 months ago
Technician Justin is very professional and did a great job . Definitely will use Arizona’s Dukes of Air again .
Amazed at their response time and at the quality of service. We had the best tech named Isaac!! Will use Duke’s for all our HVAC & plumbing needs in the future.
Nicholas Markwardt
a month ago
I have used them several times for AC repairs and maintenance. Our ancient AC went out during a heatwave They came out the same day and quickly diagnosed and fixed the issue with no hassle. Very easy to work with.
Just had my semi-annual checkup on my system to be ready for Air Conditioning season. Todd was the technician who performed the task. Over the past five years being with Dukes of Air, I have been impressed with their people. The company clearly takes care of the outstanding people they have working with them and it shows. Todd is a first-class representative for them and he is thorough in his task of making sure our system is ready for the demands ahead. Thanks, AZ Dukes of Air, for taking great care of this customer.
Stanly Ortiz
9 months ago
Our AC unit needed some service (loud rattling noise etc.). Thankfully Dukes of Air was able to send someone out the same day we called. Randy was our service technician, and he is excellent at what he does. He was able to diagnose what the problem was, explain it to me and get the unit back into working order by early afternoon.He was able to advise me on things I need to maintain or look for going forward to keep it running right.For my first impression of Dukes of Air, I give both Randy and Dukes two thumbs up. I'm satisfied and I'm glad I called. And in a day I have no more noises, just cold air blowin...Update; needed our AC unit looked at for a diff issue. We had too much air flow to one of the areas of the house compared to the rest. Called on AZ Dukes of Air once again. Justin was the technician who came out. He needed to locate all 3 actuator dampers in our home but couldn't find them. He came up with the idea of contacting Renew Air, who perform duct cleaning services to arrange for a duct camera inspection. Their technician Raymond was able to find the missing damper down in one of the ducts - which then Justin was able to take over & replace since that was the root issue. Now, I've got cool air running throughout the house. Thanks again!
These people broke my AC, and then expect me to pay for it to be fixed. I waited two days for a manager to call me back, after three different employees kept taking my call back information. Absolutely the worst company to deal with, they’re a money thieving company. Not to mention, their employees have no respect. The entire six hours they were outside of my house making their installation, I cannot fathom the loudness and ignorance that came out of all men’s mouths while on the job at 7am in the morning. I’m baffled.
Large crew came in and they were very professional and courteous. The install took way less time than I thought it would.
Ace came out over the summer to do routine maintenance and told me that the units were close to needing to be replaced, which we knew was coming soon anyway because they were original to the 18 year old house and a few houses on our street had replaced their HVAC systems in the preceding weeks. He was extremely thorough and professional and represented his company so well that we had Dukes replace our 3 units about a month later. They started at 8AM and were done around 3PM and made sure to clean up the attic and the backyard. When you're spending this much money on a major project you want to make sure your money is being well spent and that's the case with Dukes. Definitely keeping them as our go-to as long as this is the service level we can expect.
I had quite a scare with my a/c unit this week after it was struggling to keep up in our really hot temps in AZ. I called someone else (I’ll call him Technician #1) who came out on the weekend and suggested a $730 repair, or a $7000 new unit. Given the numbers, I told him I would need to get some comparisons.I set up 3 appointments this week. The first appointment was pretty good. That technician (Technician #2) took photos and explained what was going on (which didn’t match up with what Technician #1 told me). He then made some suggested repairs that would total $2000. As a result of the cost of the repairs, he said he recommended I contact a comfort specialist about purchasing a new unit. Justin from Dukes of Air came out next. His diagnosis of the problem matched up with the diagnosis of Technician #2. He also took photos and explained what was going on. However, unlike Technician #2, though, Justin was really upfront about what the a/c unit needed, not pushing all possible options like a Technician #2 had. On top of it all, he quoted the necessary repairs at a fraction of the estimate that Technician #2 had. Justin from Dukes of Air definitely earned my trust today.
Amber Fischioni
2 years ago
Dukes of Air is by far the best HVAC company to work with. Their customer service is professional and friendly. I recently had my AC stop working. They were able to get someone out within hours. Everything was thoroughly explained to me and the repair was completed and completed well. Kaylem was the tech and he was great! Highly recommend!
Mike Alvarado
11 months ago
Overall a great experience. What made it great was when my HVAC went down, I called to schedule a new install appointment and since install was a few weeks out, the rep scheduled a technician same day for a temporary fix and it was greatly appreciated. Helped us get by the brutal heat.The new install team was solid. They were on time and ran an efficient install operation. Job was completed in about 6 hours. Only feedback I have is it would have been a better outcome if they spent time in checking/adjusting the air flow at each vent to ensure optimal performance. It was put on me to follow up and schedule an appointment with someone else.Marcos was assigned to fix the air flow issues. He was great.Again, overall very satisfied customer. Thank you Arizona’s Dukes of Air!
We've been using Dukes of Air for a couple of years now. Never had a bad tech come out. They are honest and up front. They explain what they are doing and always leave my house as clean as they found it. Payment options are easy.
Jesse Stapleton
5 months ago
Ray and Brandon worked on my shower as it wasn't allowing both hot and cold water. Ran into a few issues along the way but worked together and figured it out and stayed as long as needed. They got it fixed, put everything back together and tested. Everything is working great and have hot and cold water now. Excellent job and teamwork
I have worked with Dukes of Air a few times, and they are simply the best company to use for any of your heating and ac needs. They always show up on time, answer all of my questions, and offer the best pricing options out there.
Christopher Cronin
2 months ago
AZ Dukes of Air serviced all three of our A/C units. They were very professional and Justin F. did a great job explaining what was done and what would need to be done in the future. I will happily use them again and recommend them to anyone in the future. Thank you.
Ray was absolutely fantastic! Extremely thorough, very kind and absolutely professional through and through! He explained what he was doing every step of the way and gave me personal tips and tricks to help prevent the tub back up in the future! This was our second time having Ray be our maintenance technician and he has been absolutely incredible both times and ALWAYS get to the bottom of any issue. He doesn't leave until he not only figures out the issue but fixes it! Thanks Dukes and thank you Ray!! Did I mention he came early?! Ray's the best!
Chris Stadler
4 years ago
Today I had my second encounter with Arizona’s Dukes of Air. The first time, I found them to be extremely fast, friendly, and competent - and also concerned that they were delivering the right service for me. They fixed my system without pushing me to replace it.This time, after a quick call, the service was scheduled. The technician, Tom, called me to let me know he was on his way with a 15-minute ETA. He arrived exactly on time.We had a pretty good idea, going in, what the issue was. It took Tom about 10 minutes to set up and confirm the trouble with diagnostic tools.Tom presented my options, complete with the pros and cons and pricing. Within 40 minutes and minimal out of pocket expense, my house was cooling down. Again, they provided the service that was best for me.I have had dealings with other air-conditioning service providers, but none of them compare to Arizona’s Dukes of Air. I recommend them wholeheartedly.
Duke’s of Air has been our go to heating and a/c company for several years now and we couldn’t be happier. They’re honest, professional, polite, and most importantly trustworthy. We will continue turning to them with our heating and a/c needs and recommend others do also. Can’t go wrong.
sharee scheerhorn
a year ago
Chad was Great! He was on time, put booties over his shoes before entering the house. He took the time to really look over all 4 air conditioning units. Found the problems and explained it in detail where I could understand. He was very professional and good at his job! He fixed what he could but we needed new units.Michael was great at helping us decide which u it’s would fit our needs. Very knowledgeable and helpful.Then Dustin and his crew came early in the Morning and worked hard and quickly at getting all 4 new units installed! We have been impressed from start to finish with this company. Anyone they’ve sent out has been kind and professional. Definitely would recommend Dukes of Air!
Kalem was prompt and professional. It’s very easy to do business with a honest company that has a great team representing it. Thanks, Mike M.4-16-19. Just had my 6 month service and the tech was very clean, professional, and knowledgeable when I questioned him about fan speeds and efficiency. Great work Dukes of Air!11-19. Todd completed my 6 month service and was very prompt and professional. I had questions on the proper fan speed for the circulation setting and he was quick to educate me. I appreciate your company.3-20. Professional. Prompt. Clean. Value. Would and have recommended your company to others!10-20. Very professional and prompt service. Justin was very friendly and got the job done quickly and clean.5-21. I appreciate the tech calling me to let me know he was on the way. I also appreciate the tech working clean and answering my questions. Great job Dukes of Air!10-21. Always prompt and professional.2-22. The tech arrived in time and completed the job. The tech also showed me how to simplify the control panel view. Great work!6-22. AC went out last night and Isaac had it fixed by 1130 the next day. Thank you for the quick and professional service.
Called for help on machine no cooling, I got very nice talk to the person and promise to be at my home in one hour, serviceman showed in less time.They acted very professional check all the system, explained very clearly the problem and total cost to repair. I decided to go for charging the system, when ready to do it I was called to witnessing the amount need. I see very honest way to serve customers if needed I will call them again.Thank you Justin for a job well done 👍!!!
Michaelis Aurelius
5 years ago
After waiting too long for another company to call me back, I called Dukes of Air. They responded quickly and were very helpful. Todd was the tech. He called me to let me know he could arrive earlier than the appointment and came right over. Within a few minutes he had the problem diagnosed and quickly had everything up and running. Very polite group all around and quick knowledgeable service. And the price was much less than I had anticipated. Good job Todd. Thank you very much Dukes.
First appointment using AZ Duke’s of Air and it went extremely well. I try to see how helpful and, more importantly, educational the servicer is when using them for the first time. Whether it’s A/C, pool maintenance, internet/cable, etc. I think it’s important that a service member shares with you what they’re doing and ways to improve, prevent, maintain, etc. without having to call them every time. I met Randy with AZ Duke’s Air today and he wasn’t just professional and helpful, but very educational. He walked me through my system, the options around how to improve air flow in a couple rooms upstairs, and how to clean/improve the A/C longevity and performance. Randy did a fantastic job and, in doing so, I have chosen to go with a 5-year maintenance plan. I look forward to working with Arizona Duke’s of Air and would highly recommend their service and expertise!
Todd was the tech who initially serviced our home several years ago and we were very impressed with his expertise. He did an excellent job of evaluating our issues then and every since. Because of that experience we have used Dukes of Air on our rental property as well as our residence. The company itself is reliable, dependable and trustworthy. Highly recommend them.
Cat Hartmann
2 months ago
No one wants their AC going out on 100+ degree days. Justin was out in a couple of hours and had it fixed in no time. He was pleasant, professional and took the time to explain everything and all the options I had without any sales pressure.
Laura Farley
3 months ago
Ace came to do my semi-annual maintenance check and he was awesome! Not only did he provide excellent service, but he was so personal. He took several minutes to chat with me about options and what to expect in the future. We’ve been using Duke’s for 3 years now and every appointment has exceeded our expectations! Awesome company to work with!
We have used Dukes of Air for years and I appreciate they are an honest company who does high quality work. We have old AC units and they come out and do what is needed to keep them going. They don’t try and pressure us into useless work to overcharge us. They do they work that is needed and at a good price. I have recommended this company to many people and will continue to do so.
Brandon got the positivity rolling with his expertise on what units to install and then the FANTASTIC Install Crew did a 5 star job. On time, prepared, keeping areas neat, in timely manner, friendly, professional attitudes, great clean up and all of this done in more than 110 degree heat!! Would highly recommend this company.
Harlean Hansen
a year ago
I had a great experience with Arizona’s Dukes of Air! We called after hours, left a message and had our call returned with a technician out the next morning. Justin was amazing! He was extremely professional, courteous, explained everything and worked to get us the best deal! I will be requesting Justin for all our future needs. Would highly recommend!
My upstairs unit was struggling in the afternoons to keep the set temp. I scheduled an appointment with Dukes of Air and Anthony came out. He was professional, courteous, friendly, and very knowledgeable. He even took extra time to fully answer all my questions! I highly recommend this company to anyone that needs AC work done! Great job Anthony!
Soon Won Kim (Dutch)
4 weeks ago
My preferring HVAC company for over a decade. Always professional and always courteous.
Jordan Jarrette
a month ago
$677.60 to replace 3 capacitors despite having the Complete Customer Care Maintenance Program...Pretty disappointed, as the Complete Customer Care Maintenance Program is pre-paid and apparently doesn't cover labor to replace common parts that wear out, like capacitors.The technician, Kalem that came out, said we had a bad capacitor on the blower motor in the attic and 2 bad capacitors on the 2 compressor units outside as identified as part of the pre-paid inspection plan. All capacitors on the invoice say replace warranty capacitorThat means $677.60 was all labor. So, to disconnect the capacitor wires from the terminals, 15-20 minutes of work - $677.60. Seems highly unethical and a predatory practice. If we took $550 for 15 minutes of replacement work, that would equate to $2,200 an hour in labor to replace capacitors.Additionally, he didn't even wash off the condenser unit coils like most other HVAC companies do.From Invoice:CAP-M100-0060Replace Warranty Capacitor - Any Size: Qty 1.00$242.00CAP-M100-0060Replace Warranty Capacitor - Any Size: Qty 2.00$435.60 - Supposedly this is with a 10% discount as well...6/19/2023 $677.60 - Total for 3 capacitors under warranty.
Christina Salisbury
3 years ago
Great experience with Dukes if Air! Loved that they came out right away when our a/c died, provided us with a loaner unit so we could stay COOL while we waited for our new a/c! They did great with instal and redoing duct work. We were super pleased!!
Our furnace is not kicking on. Called Saturday p.m. and didn’t expect an appointment until sometime the following week. I was pleased to get an appointment for Monday afternoon, the first business day of the week. Justin was very friendly and helpful and explained everything he was doing. He needed to get a part and was able to find one and got it installed. It works just fine now.
Dukes of Air has taken care of our A/C system for 4 years after a very poor installation when the house was built. We have had an excellent experience with all of their team members. Highly recommend!
This is the first time I have had a technician hose down my inner and outer coils on my air conditioner. He also said my unit is in great shape which is a relief to hear since my unit is ten years old. Previous companies have told me I needed one to three unnecessary repairs on my unit, which is why I am not using them any more. I am a single, 68 years young woman, who is now a Duke's customer for life because they are honest! Best company by far in the 38 years I have lived in my home! Thank you for superior customer service!
I have used Dukes for a few services and a new AC. They have always have always had great service, very professional and friendly.
Rachael Olsen
6 months ago
The first guy came out to give estimate and he was so nice and so informative.
The day of service, Orlando and Brian called before they came, arrived on time, were professional and courteous, cleaned up, and answered my questions.
Great experience working with this company.
I called late in the afternoon when one of our units had stopped. They came out very quickly and spent a good couple hours trying to fix the unit, but, couldn't. I decided to replace both units since they were 14 years old and got 4 different quotes from various companies. Dukes of Air's quote was one of the lowest and combined with the very professional sales experience with Jerry, made it an easy choice. They were also able to do the install the next day. The installation process and crew were top notch as well. I wished I could thank them all by name as they did an outstanding job. The Trane units are operating great and we are cool once again. It's also nice to know that we have a 10 year warranty as well.
I decided to go with a smaller business instead of one of the “big” companies and chose ‘Duke’ because of the positive reviews. Justin called ahead to let me know when he was arriving. He was prompt, courteous and professional. After checking our equipment he explained what he had seen and what was needed. He took care of the problem efficiently and made a recommendation regarding our filters. Based on my one experience, I would recommend this company.
My experience with Arizona Dukes of Air has been a very professional experience. They're an enjoyable company to work with. They arrive on time as promised and installed a new AC package unit on the roof by mid-morning. Their quality of work is amazing and there follow up to any questions I may have were answered quickly.
Howie Jacobsen
2 years ago
AZ Dukes of Air replaced my 19 year AC units in a single 4 hour period. They were professional and knowledgeable about the system they were installing and the the install went very smoothly. They did everything that was included on their quote, even upgraded my units when the quoted units were out of stock and would not be available for a few months at no additional charge. Would highly recommend them for your AC needs.
Justin was the man! He got my downed AC backup in no time and at a reasonable price.
Kurt Schneider
a month ago
Great service. Had my heat pump go out and they were out within 30 minutes of my call. I also asked for a quote on a new system and they had someone give me a full quote before the repairs were even done. Very impressive response time!
We’ve been using Dukes of Air for years for good reason. They never let us down and are so responsive to our A/C issues. All Summertime A/C issues are an emergency and Dukes of Air gets over here ASAP every time. We’re so grateful to have them. Thanks, once again, for rescuing us DofA! We had a heater issue this time. Once again, Dukes of Air saved the day. Thank goodness for their quick response.
Hank Brandimarte
4 years ago
We had the pleasure of our compressor failing on one of our air conditioner units. The cost to repair due to R-22 Freon drove our decision to replace the unit.We received several quotes for the replacement including one from a friend in the AC business. His quote was very attractive and then Dukes of Air quoted our replacement. Their price was so good, we decided to replace both units!When installation came, they arrived on time and ready to go. The crew leader, Manny, was professional and very informative. They worked efficiently and completed our install quickly. When they left, you did not notice that they had even been there.I highly recommend this company to do any AC work you may need. We were treated courteously and the work was well done. Oh, and did I mention the price?We are very happy with Dukes of Air!
This is the second time we've used Dukes of Air for an AC repair. Both times they have been professional, friendly, on time, and on budget. They have always taken the time to explain step by step what they believe needs to be fixed and why. I really could not ask for more from this company and highly recommend them!
Had a great experience with Tony from Dukes of Air. Showed up on time, did all we asked, super reasonably priced and professional. They came highly recommend from several neighbors, and now I see why. If we ever have any issues in the future, we'll definitely be calling them!
Michelle aure
2 years ago
I’m so thrilled with the service. They could have tried to sell me a new system, but instead suggested having a tech take a look at my 15 year old system. $299 to fix the problem compared to $8k for a new one. Very honest and reputable. They were recommended to me by Elite Shutter and Blinds who have used them for years. So glad I called them!
Scheduled appointment a week and a half in advance. Could only have crew come on weekends due to my schedule. They told me 10 - 1 on Saturday. It's 12:45pm with no call or text. I call their office and they tell me that a tech called out and the other tech is not available. I'm wondering when if ever they were going to let me know they weren't coming out today? I've used this company before with no issues. Not a big deal as I rescheduled to Monday after work just poor communication on their part.
I called Dukes of Air and they were very responsive, answered the phone immediately and got me booked for a appointment in 1 day even though it was 110 out. The dispatcher was very knowledgeable and gave me clear instructions about prepping for the service. And best of all when Randy showed up he was one of the most thorough, knowledgeable and honest technicians I have ever worked with. Gave me advice at every step for my system. Also, little footnote, I owned a large plumbing and hvac company for 10 years so I am not easily impressed but Randy and Dukes of Air have earned my respect!
Jeff Phillips
3 years ago
The AZ Dukes of Air were so great! Made us feel comfortable in a time when we were very stressed. Chris did a great job with identifying issues and repairing while Rob was great with helping us look at options for a new unit. Very upfront and honest people!
Edward Oconor
2 years ago
Service Tech arrived on-time, was professional and friendly, performed the requested service on our A/C unit, reported the condition of the system and what he did and made the entire process pleasant. Even our dog liked the man! I also want to note that he never tried to sell us anything else which is a refreshing change from our past experiences.
Brian Lafragola
3 years ago
Great service and honest folks.Had a annual review of my systems about a year after moving in and had Parker and Sons do a checkup - said I needed $3000 worth of service. Had Dukes out for a second opinion and only needed minor maintenance and my system has been working out great since.
Veronika Saparova
4 months ago
They were recommend by my handy man and they do not disappoint. The staff is friendly, on-time, takes their time to diagnose and document issues, and always offer options for repair or replacement. A well run business that you can trust .
ACE, Duke’s employee, knocked it out of the park for us his first visit here!Unit up & running when he left & scheduled maintenance plan in place!ACE was organized, respectful of our home & prompt.We feel confident knowing we’re in good hands going forward.A grateful new client, Mike & Pat
12/7/2020I had a very nice young fellow, Rick come out to do my winter A/C maintenance. He was right on time and had his mask on. I was confused on my thermostat so he helped me understand how to use it. After his maintenance work he put a new air filter in for me and gave me another way to insert the filter easier since I always have trouble doing that. I highly recommend Dukes of Air. They are fabulous and the girls in the office as super!Excellent experience with everyone from Dukes of Air. A pleasure to work with. Made the whole experience very easy and understandable. Nice they are a local business and cater to us in the East Valley.The install guys showed up on time, first thing in the morning after calling to let me know they were on their way. Worked all morning without taking any breaks and did not impose on me at all. They were very good at cleaning up after their work was done, both inside and outside. I would definately recommend Dukes of Air without any reservation.
Scott Balthazor
a month ago
AZ Dukes is always on time, know what they are doing, and don't try to upsell me - that fix what needs fixing and explains it clearly what/why they are fixing!
Karin Palmer
7 months ago
Fantastic service. Prompt and extremely thorough. Pictures of the issues were taken so we could easily see and talk about what needed repairing, then stored in our file for backup. Service plan was explained and extremely reasonable. Repair time was only two days after initial service. Top notch service, glad we signed up for the service plan because I know we’ll be taken care of.
Zachary Nickerson
a year ago
Amazing company! They saved me from the company my home warranty sent out and fixed what they could not in a matter of hours. Came out next day IN THE SUMMER! The tech who assisted me (Randy M) answered all my questions and then some all while doing the job quickly and accurately. I am very thankful I chose this company. Honest good work is hard to find these guys are exactly that.
harumi scott
2 months ago
The technician that came to help fix the A/C was very nice and professional. Great customer service.
Very easy to schedule an appointment. They were able to come out next day. The technician was able to diagnose the problem right away and had everything needed with him. I like how they take pictures of things and are able to show you how your air conditioner quality is trending.
James McPhee - KFP Systembetreuer
2 months ago
Replaced a leaky hot water heater. It was ancient and they still got it done quickly with no muss or fuss. Extremely pleasant experience through and through.
Josiah Carlon
2 years ago
I had multiple quotes and sales people for AC installation, hands down from the start of the process, the sales person, to the installation crew this was exceptional. Price was 5k less than competitors, sales person inspected all aspects of original system, described efficiencies and issues with system and showed pictures of an ideal install. I used these photos to compare post install. 100% recommended.
Janice Callen
3 years ago
I had air conditioning issues on one of our hottest days - and it was a Saturday. I thought I’d have to wait several days to get a repairman, but Dukes of Air came out in just a few hours - same day! The repairman was knowledgeable and professional, and fixed the problem right away. He also assessed my system while he was there for no extra charge. I’ll definitely call them again!
A+, superb and stellar service! Our A/C went out around 1 AM last night. In a panic, I began researching companies to use and saw the excellent reviews for AZ Dukes of Air, which was also recommended by our local realtor. I sent a text at 7:30 AM to check on a service time. We received a super fast and friendly reply and we were set-up with a SAME DAY apt between 3-5. I couldn't believe our luck, same day service! Oh, no, my friend, not only same-day service, our technician Tom, called and was able to arrive early. Like, really early!Tom was so nice and easy to work with, we felt comfortable right away. He jumped up in our attic and quickly diagnosed the problem, repaired and replaced the necessary parts, which were available on his truck, and had us back up and running in less than an hour! By 1:30 PM he was gone with his magic bag of tricks and our house was back in the cool zone! The repair was quick, painless and completely affordable. We learned a lot about our AC unit and feel we have a trusted partner in AZ Dukes of Air and Tom to take care of us and keep us cool in the AZ summer. We cannot thank you enough. Fantastic service!
We purchased a TRANE 19 Seer 5-ton XV19 Low Profile variable capacity split heat pump system. Robert was the salesman that came to our home and gave us a bid on what we wanted done. He walked the house and elevated our needs. He was able to e-mail us a bid that we thought was a fair price. We agreed and he came back to our house with a technician and they measured and laid out a plan that would serve our needs. They were very precise and let us know where everything would go. We wanted the whole old system removed and a whole new system and duct work replaced. We feel that our needs were met and that we indeed have a NEW and UPDATED system throughout our home. There have been a couple of times we had to have them come back to check on a problem here or there. Other than a couple of communication problems the problems were taken care of and resolved right away. So far we love the system. It heats the house up great and is so quiet you don't even know it is on. It hasn't been hot enough for us to really test the cooling. Dukes of Air have been wonderful to work with. We would recommend them in a heartbeat.
Had some trouble with the furnace, called the Dukes and they were out the next day. Gave me a time window and on both the diagnostic trip and return trip were here right on time at the beginning of the window. Quickly diagnosed and clearly explained the issue. Brought back the part and repaired two days later. Tech was very helpful. I would definitely call them again.
Phyllis Ortego
a year ago
Justin was very nice and knowledgeable about our a/c and what it took to repair it. He fixed the air.conditioning unit within minutes. Dukes of air fit us in for the next day so we were able to come home immediately. They deserve five stars by far
One of our AC units stopped working last evening. I called Duke's of Air at 7AM the next morning and they were able to schedule a tech to visit by that afternoon. By 10 am I received a call that a tech was in the neighborhood and could stop by if I was available. I agreed to the earlier time. The tech, Anthony arrived, diagnosed the problem and had our AC unit up and running within 15 minutes. Anthony was very knowledgeable and professional. Anthony also fixed some minor issues with the thermostat wiring which if it were not corrected could have led to more major problems down the road. The repair cost was very reasonable.I have used Duke's in the past for repairs and the replacement of 2 complete systems at a previous residence. They did excellent work at reasonable prices. Arizona Duke's of Air seems to value and treat their employees well. Everyone from Duke's that I have met thus far have been very knowledgeable, professional and had very positive things to say about their employer.
I was referred to Dukes through a coworker and I’m very glad I was. Their professionalism was obvious from the start compared to others. From the ladies answering phones to Rob who came out to the house for the bid - they were very accommodating - after we accepted the offer, they came out and added freon while we waited for our install. Unfortunately, we had a bad leak and the ac unit was done for. They were nice enough to bring a portable unit. Also, I asked for an earlier appt because they were 3 weeks out. They told me they would check and call me back. They called the next morning and told us they can squeeze us in 8 days earlier. We were so happy because we were with no ac in triple digit heat. The fact that they called us back and squeezed us in meant a lot to me. Prices were reasonable and I feel the quality of work is excellent. Highly recommended!
Justin was off work, but got back on the truck to come to our house and fix our problem. He was prompt, courteous and professional. He explained the repair process as he was performing it. I am extremely satisfied with the service.
Wendy Herdman
4 months ago
Arizona Duke's of Air have serviced and repaired my HVAC system for the past 10 yrs and have just installed a new system. They've been unfailingly responsive, professional, courteous, and kind and have consistently delivered outstanding service. Their office staff and technicians work extremely well together to ensure timely service and accurate billing.
Fernando Doldan
4 months ago
I have used AZ Dukes of Air many times, had 2 HVAC systems installed by them, and others serviced by them as well. I highly recommend them!
We previously used this company, but won’t do it again. I called to have additional work done. They now have an $85 charge to provide a quote. I tried to ask about options over the phone. They refused to tell me what options were available for garage ventilation and said that is what the $85 visit is for
agnes hastings
11 months ago
These guys installed my HVac system in Feb , they did a great job, system was running well, on Friday night has an SRP brown out, knocked my system out, dukes of air came out next day, fixed it in about 20 mins. These people are very good , very professional, they are clear and informative. They show up when they say they will. I m glad I chose them to install my system and count on them service itThank you, Mark
Kent Musgrave
4 months ago
Justin F. was very professional and helpful. He found issues that should were done incorrectly at installation and fixed them even tho they were not directly related to the original problem. As we were conversing about a replacement system, he asked to have a look and gave me ideas and suggestions - even tho the replacement is not planned for another couple years. He was very professional and respectful (careful) even when working around my vintage car collection. A true professional and hope he will be back to do all of my future jobs.
Chris was very thorough and explained all he was doing. He made suggestions and helped with our long term plan. He was clean and covered his shoes while in the house. Very good company !!This time we had Caleb and he was wonderful. He is so professional and thorough. I feel like it's a great company. Will use them for years to come!
AndyAna Borja Papenbrok
10 months ago
I hired them when they were still Sterling Services. Turns out despite being their client for 5 years, they no longer service my area. All good except they would not help take care if an issue they partially caused. They helped install a minisplit unit in my house and never offered to pass pipes through attic. I am in need of replacing the roof and they wont help, not only that, I found out the drilled my roof to install, so buyer beware.
AZ Dukes of Air really cares about their customers and prioritize fitting you in their schedule. No one wants to wait through the weekend with no AC during an Arizona summer. They moved things around on the schedule to fit me in as soon as possible. Todd has fixed my air on 2 occasions quickly and explains the issue so that I can understand. I appreciate this company that still very much values customer service and will continue to recommend them to all my Arizona friends.
The initial telephone contact, Pamela, was friendly, efficient and focused on my issue. Ben was the service technician. He arrived on time with advance notice provided. He diagnosed the problem, explained it to me and advised the cost. He had the replacement part in his truck. He was exceptionally proficient. The job was completed without delay and for the price quoted. Overall the entire process was completely satisfactory.
I was very satisfied with my experience with Dukes of Air. The call to set up the appointment was quick and easy, and they scheduled a technician to come within a couple of days and gave a 2-hour window. Justin (the technician) was actually available earlier than the window they gave, and he was quick and efficient with what he did once he arrived. He fixed the issue I had called about and other things that were interfering with the system's performance - not in a way where he was looking for something else to charge us for, but in a way where he just noticed another problem I hadn't even thought to mention that made the AC not cool like it should and fixed it right away. So I got the initial service I called about (clogged condensation line), had a part replaced (capacitor on the condenser), had the refrigerant refilled, all for a very reasonable price. I felt safe with Justin (both in the sense that he was really nice and not creepy, and that he used a mask and booties to protect us during Covid times). He never tried to convince me to purchase parts or services we didn't need, and he talked with us through the process as he fixed things in a helpful and non-condescending way. Overall, it was a great experience, and I would thoroughly recommend this company.
Great customer service! We recently used Arizona’s dukes of air to replace an old AC unit and couldn’t be happier with the results.The new AC unit works great. Their service people were on time, friendly, polite, and very clean. They laid down tarps in all the areas that they worked in and cleaned up very well before they left.Great service and they gave us a competitive price too. We will definitely be using AZ do this again in the future.
Yvonne Hagues
3 years ago
AZ Dukes of Air fully earned every single bit of the 5 star ratiing! We lost full operation of our AC in early July when the afternoon temps hit 116 degrees. Arizona Dukes of Air was amazing from the first phone call and all the way through the entire process. From our initial meeting with Comfort Consultant Robert Bowen who thoroughly went through the process and estimate, what the best options were for us and he got us scheduled very quickly for a brand new HVAC system in our home. They even brought a temporary condenser unit to the home until the day of install so that we could come back home and be comfortable. The entire install team, Manny, Luis, Cris and Nico were amazing to deal with. After the install we decided to go with the new air purifier system and another amazing job well done by Kalem! The entire team at AZ Dukes of Air is amazing to deal with! We will definitely recommend AZ Dukes of Air to anyone that needs your services!
Kelly Geisler
4 years ago
RED CARPET service. We just had Dukes of Air replace four units in our home as we had a couple going bad and the others were on their way out soon. We started asking around a few months ago and multiple people said they were the best We got great service throughout the entire process. The staff and team are amazing. We were educated through the process and given multiple options available for our home. We are so excited to see the energy efficient and it’s making difference in our electric bill. I highly recommended Dukes of Air
Serviced the central air unit. Justin called me in ND, explained everything to me answered my questions well. Then completed the tasks. Thanks Jon Muus
I loved my experience with Dukes of Air. Not only were they the best priced for a new Trane 4-ton 2 stage, but their process was so simple that I felt like there must be missing hidden stuff to come... but there was not. It was as they said it would be. They even did the utility company rebate up front off the price of what I paid and registered my thermostat and air unit, so all paperwork was taken care of for me. I am a high anxiety female when it comes to fears of being taken advantage of... and they just handled things and ALL the staff from the comfort specialist who did the estimate to the installers, were so kind and positive. If an issue came up and I had a worry, they were reassuring and did not act offended or insulted. This was so comforting. Each department owned their own piece, and it was just smooth. I don't know how they recruited their employees or if they have a customer focused training, or if they just love and appreciate their jobs, but you can feel they are good people. People make a company and to have this with the company I chose to install my new air conditioner... GREAT JOB DUKES OF AIR!
I called to have someone come out and fix my AC. Within the hour Zach, the technician, was there to check it out. He diagnosed the problem and explained it throughly. He was friendly and very efficient. I would definitely use Duke’s of Air again. Excellent service!
Sharon Faide
5 months ago
We always have a great experience with Dukes. Our technician, Justin, was on time for our maintenance appointment. He was courteous and professional. He took the time to explain what he was doing and showed photos as well. Highly recommend!
After my home warranty company left me without a/c because it wasn't 105 degrees in my home (only 95) I canceled them and called Dukes of air. 6:30 pm on a Friday night. Laura was amazing and quickly got someone on it. 7:15am Saturday morning he was at my door. Quick fix and cheaper than a new unit for sure. Thank you Dukes of air
Alyssa Yamamura
2 months ago
Justin F was spectacular! He was prompt, friendly, explained everything in layman’s terms, and even did some light cosmetic fixes. Would recommend Dukes 10/10!
Justin was courteous, punctual, and knowledgeable. He was extremely thorough and very helpful in explaining the issues he discovered.
They were able to get us in same day. Our technician, Justin, arrived within our scheduled window, was very professional, personable and polite. He Explained In detail and had photos and video to show me, and email to me so my husband could see. He replaced the parts same day and made sure everything was working order before he left, and took extra time to show me everything again so I could understand what was completed. I would definitely recommend.
Sanoma Goodwill
10 months ago
I so appreciate Dukes of Air. They have been taking care of out heating/cooling system since 2018. All the technicians have been courteous and totally competent. I trust Dukes of Air completely!
Matthew Crooks
a year ago
We initially set up an appointment with them to replace our AC and it was going to be about a month out. Unfortunately our old unit did not make it that long and Duke’s came and installed a temporary condenser to ensure that we had AC while we waited for our install date to arrive. Once that day came, they were prompt in their arrival between 6-7am just like they said and showed up with a 3 person crew. One immediately went to work replacing the condenser while the other two got to work replacing the air handler and furnace in the attic. The entire system was installed, tested, and cleaned up by 1:30 that afternoon. They took the time to explain everything to me and provided me with my warranty paperwork via email. They were very competitively priced, even handled the SRP rebate for me, and a professional experience from the time I set my initial appointment to completion of install. I highly recommend Duke’s for your HVAC needs.
Home warranty told us the unit didn't work because it was dirty and improperly maintained. Duke's of Air came out, did an actual check, and found the real problem. I would highly recommend Dukes of Air.
Steve Bradshaw
a year ago
Dukes of Air came out again today to perform our pre-summer A/C check. As always We had the same tech and he on time, friendly, efficient, thorough, and answered all of our questions. We even got to see his dog pictures. We’ve been using Dukes now for six years and are so pleased we have remained signed up for their loyalty maintenance program. As part of that program, today’s cost was a whopping $0.
Our ac went out on Friday evening and I did a hillbilly fix to get us through the night. I called several companies and was told they can’t respond till mid next week. I called Dukes of air on Friday and they put me on a cancellation wait list or it would be Sunday for the check out. I understand that there are thousands of people in Az with cooling problems. I was called on Saturday and advised that someone canceled their appointment and I could be seen in a couple of hours. We were so happy to have someone come and look at the unit. I was advised that my dual stage unit was running in first stage and that he would jumper the unit to run in second stage ONLY! The tech that came out showed me his findings and being a mechanic for 30 plus years working on auto ac i understood what he was telling me. I can’t thank the Duke of Air for being honest and reliable in the industry. I hope my review helps other people know that this place is for real. We all have good and bad experiences with unknown companies but my tech was spot on. Please don’t hesitate to call these people. Thank you Duke of Air you helped turn my weekend from bad to good.
Brian Moutinho
3 years ago
Amazing experience! My heat went out so I immediately went on yelp to request a service. I had a response within 10 minutes and a tech out to my house within 3 hours. Kyle was the name of my tech, he showed up on time, explained the situation, and even took the time to show me the issue with the old part that he needed to replace.Super easy to pay via credit card with their iPad app and had the receipt emailed right away. I highly recommend Dukes and will absolutely be using them again.
jamal johnson
2 years ago
We called our Home Warranty Co about an issue we were having with our air conditioning dripping water onto our ceiling. The warranty company sent out an AC company who suppose to have fixed the leak. After 2 weeks we experienced the same problem with the leak. I called AZ Dukes Of Air because I’ve experienced their work before. Not only did the Tech Anthony Take care of the problem he was thorough in explaining to us what the problem was. He was very professional, knowledgeable and sincere in addressing our situation. I’ll NEVER use another. AC Company... We paid for Dukes of Air versus going through our home warranty that’s how much faith I have in them when it comes to our Personel Home.Thanks again,
I felt Dukes was competitively priced and the comfort consultant was professional. I did no choose Dukes because I was told that it would be three weeks before they could do my system replacement/install and temps were in triple digits and I was without any a/c.
Great experience working with this group. Sales rep was professional and knowledgeable. The install techs did a great job and it was easy to see they took great pride in the quality of their work. I would recommend AZ Dukes of Air to anyone looking for reliable HVAC service and installation.
Duke's of Air has been my go-to for two years now. They set me up with a monthly plan that takes care of two visits per year, one in the spring and one in the fall. They call to remind me to schedule maintenance and keep my overall costs low. I'm not addressing emergency situations in the middle of summer like I used to because my maintenance is on-schedule and proactive. The staff have always been courteous and recommend things as needed and nothing over the top. i will continue to use this service!
Excellent service, my technician was fantastic, knowledgeable, kind, and courteous.
Kirsta Chandler
3 months ago
The tech- Jake was very friendly. He inspected the coils and said they could be cleaned. He added the lemon scent which really only lasted the rest of the day. The smell is back the next day. So the service didn’t work but Jake was great and friendly.
I had read great reviews about Dukes, which is why I called them and another highly rated company. Duke’s responded right away and sent out a technician the same day. I ended up getting two new units and the installation crew did a great job. Very nice, professional and careful in how they worked in the home. Explained everything along the way. Highly recommend them for your HVAC needs!
Paula Parker
2 months ago
My A/C recently went out in my home. I called Arizona’s Dukes of Air around dinner time and Kalem, a technician, came out the very next day to diagnose the problem. He knew what was wrong even before going into the attic. I was given options and a discount by purchasing a maintenance plan to prevent further problems. The part was ordered and as soon as it was coming in, the gals in the office contacted me to schedule the repair the following morning. Everyone I spoke with in the office, including Courtney, Pamela, and another gal (sorry I forgot your name) were very personable and made me feel like I was a high priority because I only have one A/C unit! Kalem repaired my unit and had it up and running in a few hours. He is very knowledgeable and was extremely respectful of my home and kept things neat and tidy. I highly recommend this company as they put the customer first and provide excellent service! Thank you!
I used Dukes of Air to install a house fan that I had purchased. The pricing was VERY expensive. I still have not told my husband how much it was. But the only other certified installers in my area sounded like they had no clue what they were doing when I got their quote.The work crew was on time and did a great job. They made sure to cover everything before going into the attic and they vacuumed up after themselves. They showed me how to operate my new fan and even took away all the packaging the huge fan came in. The crew was very helpful, courteous, knowledgeable and competent.
Bill D (Bill in Tempe)
4 months ago
On time and professional. Installed new heat pump ac system including thermostat and grill in about 4 hours.
One of our AC outside units stopped working, I looked up for an AC service company and found them who had a perfect 5 stars review from over 1200 reviews which I have never seen! Called the office, was told someone will be available 5-7pm but, Justin called after 20min and said he can come at 4:45pm and he sure showed up at 4:45pm.He quickly got to work, found out it was the capacitor so he replaced that part with even bigger capacity capacitor.He noticed my other unit wasn’t working and offered to take a look, it was the refrigerant so he also quickly fixed that up for me and now I have both units working!!He was very informative and answered all of the questions, quoting was fast!So glad and happy I found Justin/ Arizona’s Dukes of Air, he will be our AC guy now!
John got back to us right away and gave us an honest and fair quote, that was almost half of what another company had given us. Chris came in early on his day off to get the salon feeling cool again! Amazing service all the way around! We will use them for all future services. Thank YOU for your hard honest work!
Justin has been out twice to do routine maintenance on my HVAC system and both times he has been knowledgeable and very professional. I’m also very impressed with the customer service provided by their office staff. I will continue to use Dukes of Air.
We are very satisfied with the efficient works by Anthony.He has quickly seen and identified the problems, fixed it promptly, and gave us advice on proper maintenance.I recommend Arizona Dukes of Air for your Cooling and Heating needs.They do honest assessments, dependable services, and fair prices.
I am beyond happy with the service I got Wellington was so professional and he fixed out ac before the summer heat comes and in just a short time! I will highly recommend Duke’s of air to anyone they are professional and affordable!
Valerie Barkley
2 months ago
The technician was here with a good response time very knowledgeable and was able to repair the problems the same day. I will definitely use the company again
Bob Giambelluca
a month ago
First time with Tony as our service technician, he IS awesome to say the least!He was diligent in his work, very respectful, took the time to explain things, offered good preventative maintenance advice and just did an all around good job!We will definitely be requesting Tony as our service technician moving forward!Thank you Dukes for Tony!
I’ve used this company twice now and I’m extremely pleased with their service, their honesty and professionalism. They’ve always been on time, clean and professional, honest in the work and service, explain everything they are doing, very helpful to answer any questions and concerns, polite and never pushy for additional service which is a major plus to me. I strongly recommend AZ Dukes of Air and will continue to use them in the future.
My first call into the office to schedule an appoitment was great. I already knew this company was going to be awesome. Front desk was extremely nice and answered all my questions. Tony was our service technician who came out and did just an ac maintenance on our house. He was very knowledgeable and very detailed. Tony was kind, and helpful. I would highly recommend this company. Our entire neighbors raves about Dukes of Air and now I know why. I will be using them for any needs in the future.
Dukes of Air arrived promptly and after they checked with me, keeping our distancing, they went to work. I was amazed at how quick & efficient they were. They’d have been finished in about 7 hrs, but ran into a problem with the new thermostat not communicating with the a/c. They called in a tech for that & she came out quickly & the problem was solved. I’ve used Dukes of Air for about 8-9 years & they are unfailingly prompt, knowledgeable, friendly & efficient. I highly recommend them.
Great customer service. Knowledgeable.
Jesus did a great job.
Another great service from Duke's! Needed a part replacement that was under warranty. Justin our tech, was incredibly kind and thorough. I love that they wear boot covers in the house too! ;)
Carl Hammersky
4 months ago
Amazing service on our new a/c install. The entire team was very professional. They put down covers on the floors for protecting our homes surfaces and did an amazing job with the clean up. Install was quick and glad to have an a/c for the soon to come Arizona heat!!
The technician we had was very friendly and informative. We were advised we needed a pretty expensive repair or a full replacement during a routine maintenance. Of course, the expertise of the technician was not questioned and I appreciated their honesty! However, we went ahead to get a second opinion and it matched pretty closely with AZ Dukes of Air's assessment. The reason for the three star review was that there was a wire in our unit that was scorched or burnt that the second company replaced for us at no cost because they stated it was a large fire hazard. I was not even offered that from AZ Dukes of Air despite being told it was an issue. Overall, I appreciated their informative nature but the lack of care for my families safety left me a bit uneasy.
Tim Cummings
3 months ago
Extremely pleased. Several staff on project. Two systems installed in 6 hours. Everything replaced. Cleaned up everything.
Luke Bourdeaux
a year ago
Dukes of air replaced my old system with two new Trane 17 SEER 3-ton systems and did a great job! The crew that showed up on time - Allahjuuan, Devohn, Earl, Edgar, Joshua, Juan, Justin and Robert were professional and kept the job site very clean. I would recommend this company to a friend.
Purchased our current a/c unit from this business. Every step in the process they kept us informed and were responsive to our questions. Each team member we have interacted with has demonstrated knowlegde, great customer service and support for our cooling and heating needs. We appreciate this company and will continue doing business with them, recommending Arizona Dukes of Air to friends, family and anyone who is looking for a heating and cooling company.
Marcos is passionate and does amazing; he's considerate.Arizona is brutal, nothing is going to work sometimes between the heat and cold fluctuations. People will take your money for it! Who do you trust?I am so happy to find a genuine, local company that harbors hard workers and cares. I saved a lot of money and felt like a friend was fixing my home.
Excellent service! Kaleem was outstanding in his explanations and his workmanship. Our AC has been working great! Highly recommend!
I originally had Dukes of Air out to install a new AC unit. They did a fairly reasonable job on the install, price was as bid and on point with other bids we received. I had some concerns with the install and they came out and addressed most of them. More recently I purchased a maintenance plan to keep up to date on the upkeep since this is Arizona and AC is not optional for the most part. The maintenance guy came out, I let him know since it was installed we were hearing a vibration in the walls when the unit is on. Even though it was a maintenance call, he still addressed it and found the air speed on the unit was turned up enough that the movement of turbulent air in the unit was causing the noise and fixed it. No more issues, and they’ve addressed all the concerns I’ve had, so I can say I’m satisfied with their service.
I cannot say enough good stuff about Arizona Dukes of Air. They are so professional, fair, and help to educate me about what's wrong so I understand the repairs. I got their maintenance program, which makes me feel even better. In AZ heat, you don't want to be without Dukes of Air! (See 2 other reviews for earlier maintenance and repairs - coming soon.) Fair prices, quality work, and knowledgeable. You will feel better knowing you have them on board!
Very knowledgeable and professional team who have been doing this for years. They are a well-oiled machine and the best in the Valley! We’ve tried many before them and will never go anywhere else after several years of service with them.
John Phillips
2 years ago
New install was excellent, no issues at all, new Trane system is a major upgrade. Would highly recommend AZ Dukes of Air, very professional, courteous, on time for all appointments, great follow up service after the install. Would use them again!!
Cheryl Pourgevargiss
4 months ago
Dukes of air are blessed to have a wonderful technician like Justin! He is very professional and explained detail on what was going on with our AC . Justin was on time and called before his arrival. I will recommend Dukes of air to family and friends.
We use Duke’s for the quality and responsive service. They are professional, answer our questions, they are reliable. Their maintenance contract is reasonable. You won’t regret working with Dukes.
Jonathan Chow
2 years ago
Justin F was my ac tech and he was extremely knowledgeable and helpful. Our ac stopped blowing cold air and dukes was able to come out the same day. Justin explained to me what was wrong and took pictures so i was able to see. Price was very reasonable and service was done very quickly. Will definitely recommend.
Christopher Silvertooth
3 years ago
Dukes of Air was very professional. I had 3 different companies quote me for two new Trane units and not only did Dukes have the best price/value but their workmanship was top notch. I highly recommend!
We had them replace two units in our home. Their price was significantly better than competitors bids. Scheduling was easy. Crew showed up and everyone was very professional and got the job done. Couldn't be happier with this.
Lorrie Garcia
11 months ago
I am highly disappointed in all the issues I am having with 3 brand new units. We spent $46k and some change. They came out today to fix some things on the units and only did 2 out of the 3. Not sure how hard it is to look at all 3 when the call was for all 3 units. One unit stopped working completely and our room was 95 plus degrees come to find out the Tech’s that fixed it out to much Freon in. He didn’t bother checking the other two units while he was out there. The sales rep was great when selling the package but seems to have gone awol when there are issues with it.
Kristin Bullock
2 weeks ago
I have used Dukes of air several times and have been very happy with their service. I was extremely impressed with Justin and Lane on this last visit. They were friendly, knowledgeable and explained everything thoroughly on what the issue was and how to best repair my A/C. I feel that these two gentlemen went above and beyond compared to what other AC technicians would do on a service call. Highly recommend the Dukes of Air and I hope Justin and Lane get the recognition they deserve for their great service.
Yesenia Santillan
2 years ago
I 100% recommend Arizona Dukes of Air they are polite professional and well prepare to give the client the information needed, From six companies that I seen in one day Robert with Arizona Dukes of air was the most professional and ready with all the information. On day of installation the gentleman’s that work in the house were really polite, professional and very clean. I was amazed when I seen them cleaning after they finish.
Jonathan Hayward
3 years ago
Arizona’s Dukes of Air was incredibly prompt to save our cooling emergency. They came out for a same day consultation to evaluate our job. After inspection, a plan was in place for immediate replacement with financing options. The crew was professional and efficient in replacing the unit and getting our house restored to a comfortable temperature. These guys do their job incredibly well.
Justin is nice, Informative, Soft spoken, on time, smart, and Presents dukes of air with class and Integrity. One of my favorite service Colleague.
My air conditioner shut down this weekend. Called Dukes of Air first thing in the morning and arranged a time slot for mid afternoon. They could have come in the late morning, however I had other commitments during that time. They called and were able to come a little earlier than expected. Outstanding Customer service received from both Laura in the office, and Todd the technician. Pricing was comparable to other companies. Will be using them for future yearly maintenance for all 3 units we have on our property. Enjoyed working with them. Keep up the good work!
Katherine Herring
4 years ago
Rob was great with diagnosing and providing a fair and accurate price for my new HVAC system. Come the day of install, Freddy, Nathan, and Winston were quick and efficient and installed everything as required. Overall, I’m very happy with this experience and would definitely recommend AZ Duke’s of Air!
Our tech Scott was very professional and friendly. No pressure to buy the maintenance package which of course I wanted and bought. He fixed a rattling vent which was so nice. I would and will refer them to friends. Looking forward to years of care. Thank you
Duke’s technician Justin responded out to our house after a capacitor went out on one of our A/C units. He was professional, informative, and honest. He fixed our problem quickly. We’ve used other A/C services in the past, such as Goettl, and didn’t feel comfortable having them return to service the units. Just like finding a great and honest mechanic for your vehicles, we will definitely be using Duke’s for our A/Cs in the future.
Gina Kingsley
10 months ago
I had my a/c replaced first, then my water heater, which was not working after Ray installed it but he came back and fixed it so my family and I can have hot water, he definitely made sure I was a happy customer and was efficient, friendly, and made sure he did his job correctly! THANK YOU RAY!
Traigen Ledezma (Tray)
4 years ago
I have nothing but positive things to say about this company. My motor fan in my AC went out this evening & I had no idea what to do nor who to call. I looked up “Air Conditioning Repair” companies and that’s how I came across Arizona Dukes of Air. They had excellent reviews so I wasn’t hesitant to give them a call. They squeezed me in there busy schedule today and fixed it right away!I’m so thankful for our technician, Chris S. He gave my family and I a great experience. Chris quickly diagnosed the problem and informed us on everything that was wrong. He was very professional and had fast service. We are very thankful for him. Now we can relax in our nice cold home with zero problems! Thank you for your service, Arizona Dukes of Air. I highly recommend this company.
Michelle Johnson
2 years ago
Wonderful experience with our service man. Did a thorough check on our heating and cooling unit and explained in detail what he was checking for. Showed pictures and numbers of the check. Everything was great even with a 20 year old unit! Will use Dukes of Air again! Thank you for the great service!
I would highly recommend Dukes of Air. They were very friendly and professional over the phone and the tech showed up early to our scheduled appointment. Spent all the time here he needed to make sure everything was working and we would once again be comfortable in our home. Thank you!
Jamie Teschner
2 years ago
Randy is fantastic! Very professional and knowledgeable. He called to let us know he was on his way. Great service and we are very thankful he came out. Will absolutely request him in the future for servicing our AC!
Andrew Bailey
4 months ago
Follow up after winter check up. Everything was great. Informative, professional, on time. Dustin (I think that was his name?) was prompt snd did a great job replacing a part on AC with the estimate that was provided.
AZ Dukes takes care of my heat pump. Randy was on time and quickly performed the check on our heating system.
Daniel Huston
9 months ago
Guy was a true professional, diagnosed and corrected a safety-based electrical shut off from a condensation float that had fallen out of alignment. This customer service and expertise is exactly why I chose to do business with this company. Would rate higher if possible
Technician arrived promptly with a call prior to arrival.He got right to work with the yearly maintenance.He explained the results of his inspections and answered any questions I had. He was thorough and spent a significant amount of time with the needed maintenance. Very professional.
Matthew Christian
3 years ago
Justin did my heater maintenance as part of my care plan today and was exceptional in his work. He took care to review the equipment and talk with me about my overall experiences with it. He was even able to solve an issue I had where my wifi device settings had to be reprogrammed into my smart thermostat when the battery would die every year. He checked out the wiring and figure out that I had a common supply from the unit that wasn't even hooked up!Dukes of Air pays attention to even the little things and I really appreciate it.
Another excellent experience with Arizona Dukes of Air. I've been using them for a few years and I have been 100% pleased with the service each time. Courteous, professional, reliable, highly skilled. I highly recommend.
Very friendly and complete. Explained what was wrong and why,and provided a computer be price for the work. 10/27/21 another great experience with Duke's of Air. Justin and Tom were friendly and professional. Glad we signed up for the service package last year.
Dustin Helland
5 years ago
Professional, thorough, and friendly.During my latest appointment, Chris took pictures of the system and walked me through the value of his proposed maintenance. This helped me make an appropriately informed decision.I’ve used Dukes for maintenance a handful of times and once for an emergency fix since moving to the Valley and have found them to deliver a consistently positive experience.
Justin was thorough and kept us up to date on the progress of the maintenance and repair.
Terry Williams
a year ago
Dukes put two new a/c and heating systems in for us including all equipment. They put coverings down to protect all flooring and were super professional in all aspects. They were extremely fast and efficient in completing the work. Everything works great!! We were very happy with their work!!!
Dukes of Air is doing a fantastic job of maintaining our HVAC systems. We have been using them for about 5 years now. The two technicians, Kalem & Chris, that have been working on our systems are great. They are very knowledgeable and have always been professional and thorough with the maintenance. Their office staff is very polite and they are really good about scheduling our bi-annual service.
Scott Kopecky
3 years ago
Dukes of Air is exceptional! I have used them the last several years and always have been treated well and they never try to sell you something you dont need! I had them install my new system few years ago and they come out twice a year to keep it in top shape. You will not regret calling them for your AC needs!
Chris was very professional. He phoned me prior to coming out to my home. He also was a half hour early which helped me immensely since I was leaving town. He suggested certain things to be repaired and replaced in order to lengthen the lifetime of our unit. I took his recommendations. he Finished in a very timely manner. This company and their employees are the most professional that I have ever dealt with in all the years of owning a home. He explained thoroughly what will happen next time he comes out to service my unit. And also in detail how warranty co. Work. Very nice professional and trustworthy. I purchased a 5 yr plan from him.
Ig_Sugersuper _Yt
3 weeks ago
Great service great tech came out!! Had my problem and came through to fix it. Will for sure use this company for all of my needs
Charlie Francis
a year ago
Randy did amazing at informing me of my system, what improvements I could do to keep my system running more efficiently as well as kind and respectful of my home. Amazing service. Will definitely be asking for Randy again!
Felicia Hamilton
3 years ago
Had these guys come out and fix a unit which they did not install. Another company installed it 13 months ago. We have had nothing but issues with it ever since. Dukes of Air came out once and figured out the issue and is in the process of repairing (waiting for a manufacturer part). I then needed a new unit for the other side of our house after a remodel. Called these guys back and so glad I did. They had to run new ducting and a new unit. They were clean, efficient and very professional. I would highly recommend this company.
Bobby Casillas
5 years ago
This is my second time using Dukes of Air, and this visit has confirmed that this is an exceptional company. The main reason for my five star rating is because of Tom, the technician who helped me out. He was very friendly and courteous, and I simply enjoyed talking with him. Tom was able to arrive at the beginning of the window that I was given, and it was apparent that he knows his stuff and takes pride in his work. He was patient with my questions and took the time to explain some things to me. Although the appointment was for general maintenance, I was afraid that there would still be something needed that would cost me more money. But he was honest in saying that the unit looked fine and nothing was needed at this time. AC is a survival necessity in Arizona, and because of this, it is very easy for companies to take advantage if they want to. But Dukes of Air has lived up to all of their excellent reviews.
So happy with Dukes Of Air Service. Great Price, Friendly, Professional. And most important...Honesty. I will Only use Dukes of Air in the future. Thank you so much!!!!! Oh and did i mention....They came to my house for service within hours of calling, and it was just a routine check up. This company is awesome.
Thomas Werner
9 months ago
The Dukes of Air technician did a very thorough job, he seemed to be very knowledgeable and I felt he was looking out for my best interest. He was on time and explained everything. I am pleased to do business with this company.
michael farrenkopf
2 years ago
Everything about this company has been positive, and everyone from our salesman Robert to the customer service members I spoke with on the phone have been so informative and friendly to deal with. I would not hesitate for a moment to recommend this company to anyone looking for a new air conditioner or heating unit.Two years after purchasing the ac and furnace, Anthony came out on an emergency call and quickly identified why our Nest thermostat was not receiving power from our ac. Problem was rectified quickly. Super pleased with the service during the pandemic.
Robert Gauthier
2 years ago
We called for annual AC maintenance. Person on the phone was great and got us on the schedule. They provided notice ahead with service window. Anthony the service tech was right on time calling ahead of getting here. Did a great job and addressed all our questions. Assisted us to get and install an App to control our heating system remotely. Went above and beyond to help us. Price for service very fair, great service, will be using them for all our future needs.
Courtnee Buelna
3 days ago
I was out on a run this morning and I was catcalled by guys in your company vehicles. Pretty gross and unprofessional.
Drew Williams
2 years ago
These guys are amazing. The girls in the office are kind and sympathetic. Coming from a military family, I was comforted to be greeted by my technician Randy wearing his Navy hat and a great big smile. He was honest and caring, traits that are lost in today’s world. My air is working again and I would definitely recommend Arizona’s Dukes of Air.
Kenneth Keating
2 weeks ago
Ray came out and did a great job and was on time. Would recommend
Eliseo Zubia
4 months ago
Ryan, was amazing! He was friendly, courteous and was able to explain the Halo system and its benefits in an easy way to understand.
Fabian Mora Navarro
2 years ago
Had an amazing experience with Arizona's Dukes of Air today. Within a few hours of me calling in for service they were over at my house. My Home Warranty is supposed to reinburse me for this service and this company was aware of this, they could've overcharged me a little, but I truly feel didn't. The price I was charge was extremely fair. They got my AC up and running in no time. Extremely satisfied with my experience with these guys.
david oliver
4 months ago
On time and quick repair. Good advice on prevention. We have a service plan with them and have been happy with them.
My experience with Arizona's Dukes of Air has been great!! I have 2 HVAC units on my roof that needed replacement. The first unit was replaced about a year ago by Dukes of Air and has been cooling our house without any issues. Our second unit was over 10 years old and wasn't cooling the West side of our residence so we called Jerry to help us with replacing this unit. He took measurements and scheduled our unit to be replaced. Dukes of Air really delivers on their promise to install a quality product at a fair price. The technicians that installed the unit were professional and took their time to insure the unit was installed properly. Thank you and your team for doing an outstanding job on both HVAC units!! You Guys Rock!!
Chris was friendly and efficient. He knew exactly what the problem was and fixed it quickly. No sales pressure but very helpful and knowledgeable Thanks Chris!Update: 3 months later, Dukes of Air called for a free heating system check. I didn't realize it was part of an incredible maintenance package I had purchased with them. They sent Chris out again (it's great having the same tech each time). He went through my system thoroughly (attic, outside unit, and thermostat) and gave lots of helpful information. I love and trust this company and will use them consistently going forward.Update #2: Dukes came out to run a heating check again. They sent Tom out. Great guy. Again they thoroughly checked everything (even crawling through the attic). Very friendly and knowledgeable. Thanks Dukes!
I’ve been using Dukes of Air for a little over a year now both to repair my unit when my AC went out and for general maintenance. They have been nothing short of fantastic. Chris is always on time, informative, and just genuinely a good guy. I can’t ask for more from a service that is imperative in Arizona. I highly recommend giving them a shot if you haven’t already.
Suzy Chamberlain
3 weeks ago
Very happy with the services provided for my AC unit. Highly recommend!
Robert Mayfield
2 years ago
Service tech was ahead of schedule, which was great for me. Courteous and listened to the past history and what I had believed the issue could be.Troubleshot our ac system (which was running too hard) down to air handler issue.Found leaks in air handler and refrigerant was too low.Unit is under warranty and quoted a fair labor cost.
It’s never fun when your AC breaks down. AZ Dukes of Air are seriously great. The service technician is extremely knowledgeable, fast with repairs, and cares about controlling costs. The telephone staff is helpful and very nice. This is the kind of company you wish existed for every significant home repair service. They show up on time and I trust them.
Hannah Holland
2 years ago
I have used Arizona's Dukes of Air for several years for my routine HVAC maintenance. I began to have issues with my air cooling in a timely manner and of course called them to come investigate. Kalem arrived in a timely manner, quickly identified the problem, gave me options for repairs along with different costs, and was courteous, professional, and fixed my problem! Thank you for keeping my house cool!Update: Todd came to service my unit for winter and did an excellent job! I needed a few small things fixed and he was able to provide a competitive price estimate and complete them in a timely manner, as well as gave me some helpful tips for better maintenance for my unit! Thanks again!
Kristin Grissom
2 years ago
Kyle with Arizona’s Dukes of Air was on time and friendly. He explained everything he was doing and didn’t try to sell us services we didn’t need. Dukes even offered a veteran’s discount. We will be servicing our HVAC system with them in the future. Highly recommend!
Scheduling service was fast, efficient. Justin (is super!) showed up next day, fixed pinhole leak in refrigerant line and topped it off. Within couple hours house was cool again, we're comfortable and very happy. Signed a service contract with them on the spot. Hopefully our other system keeps working a while longer, but if not, we'll be calling Duke's.UPDATE: Upgraded to a new 5 ton variable speed Trane system with Rob - couldn't be Happier! The house is cooler and the electric bill is lower. The install team was fast, courteous, professional, neat and tidy. Dukes now maintains all 3 of our HVACs. A great staff makes this a great company.
Brian Blakesley
a month ago
Kalem arrived on time and quickly troubleshot our issue and explained it in a way that was easy to understand. A quick recharge later and our unit is back up and restoring sanity to our house. Will definitely be using and Recommending Dukes in the future. Thanks gang!JULY 2023 edit:Used Dukes to replace both of our 20+ year old units. The crew arrived on time and had us up and running in 6 hours with brand new everything. We continue to be extremely happy with the service and regularly recommend Dukes for HVAC and plumbing.
It's been quite some time but figured I should still write a review for these guys because they really are awesome.(You can tell by how much support they have on here!). Duke's replaced my AC unit a couple months back and I could not have asked for a better company to take care of the job. Very reliable, did not over-price me, and the install was done quickly and efficiently. Highly recommend.
I had previously had two other HVAC companies out to look at my heat pump, both telling me that it’s normal for my system to only be able to heat my 1300 sq ft house to 67 degrees. I decided to call Dukes based on a neighbor referral. I am glad I did. They were so professional. From the scheduling call to the introductory email with the technician’s short bio and photo, to his being on time for our appointment, the experience was seamless. In the end, the technician explained why my unit was struggling to maintain a warmer household temp. He then wrote up an clear diagnostic report so I can share it with my home warranty company. I couldn’t be happier.
Tiffany Hawkins
3 years ago
A+ experience. Responsive company, courteous technicians.We purchased a home and within the first few weeks needed to replace our A.C. (heat pump). While not too happy to have to have a service done so quickly after having a new unit installed, AZ Dukes of Air was able to get the faulty part replaced and have our heater repaired within 24 hours. Very satisfied with the service.
Laura Morrone Bialowas
5 months ago
Honest and professional. There are a lot of companies out there that will take advantage of you this time of year but not these guys. I was so happy with them that I signed up for a 3 year maintenance contract. Thank you Rick, your awesome!As an update for March 2023, I still love them. Justin, you are also awesome!!
Ace was our tech and he was awesome! We started a regular maintenance plan and installed additional safety features for our AC unit. Would recommend to everyone.
Jason Llewellyn
3 years ago
I've used Dukes of Air in the past. And I shall continue to use them in the future for my heating and cooling needs. They are very professional. Efficient and on time. Darcy, the one setting the appointments is very nice on the phone. She is very good at her job and scheduling around your needs. Chris came out to my place to do the service on my Trane AC unit. He was quick but thorough. He never once tried to upsell or even tried to sell me anything. I would highly recommend Dukes of Air for your needs!! Just keeps getting better. Fast service. Great, professional and knowledgeable technicians. They answered questions my wife had. Thank you too everyone at Dukes of Air. Happy Thanksgiving and Happy Festivus.
Rick was prompt and professional when he came by for our annual AC inspection. He was honest with his diagnosis and gave a very straightforward fix to an issue with our smart thermostat. Nice guy and friendly. We have always had good experiences with Dukes of Air service.
James Langdon
3 years ago
AZ Dukes of Air sent their tech, Justin, to repair my AC. He was honest, knowledgeable, friendly and courteous. He identified and repaired the problem quickly then checked the rest of the system for functionality. He Got my AC running in about an hour for what I consider a fair price. Will definitely use them again.
Michelle Lindstrom
4 months ago
Ryon was our service tech this morning- He was professional, thorough, and patient. During our annual maintenance check, we found out we had issues with our A/C unit. Ryon took the time to explain the issues, by showing us photos since we have a unit on the roof, and thoroughly walked us through our options for repair. Great service! Happy customer! Thank you, Ryon and Arizona’s Dukes of Air!
Richard Lucero
3 years ago
AZ dukes were reasonable on the price for my new Trane unit. They came out and did a great job with installation. Now we just wait to see if there are any issues moving forward. The crew were cool guys and did a good job
Justin was super incredible!! Highly recommend Dukes!AC went out midday, Justin arrived first thing the next day. He was very educational and walked us through what was going on. We had AC by 9am!Very grateful for this team!
Great service! Great technician! Marcos was very friendly, professional, and efficient. Glad to have such a good experience.
I received a few quotes and this company was by far the best price and to that the technician was professional, knowledgeable, and courteous. This made my decision easy. The install was on time and the technicians were fast and efficient. Very happy with my choice
I am so impressed with this company for starters. We had a used mini-split installed in my shop by another company that basically did a horrible job and then did not honor their install warranty. AZ Dukes sent us Chad S….I cannot compliment his professionalism, step by step explanation and his dedication to get a system (I already knew worked great) running perfectly. He checked, re-checked and showed me diagnostics I could understand. What a great tech and I’m sure he was just one example of what this company employs. I highly recommended and this will be my go to A/C company from now on. Looking forward to have them replace my house system in the future. Thank you Chad and AZ Dukes.
My wife and I had just arrived from our Christmas vacation to find that our heater wasn’t working later that night and with a five old month baby in the house we needed it repaired right away! Fortunately the following morning I was able to get Thomas B. from Dukes to come and save the day! I’m very happy with their service from beginning to end. The receptionist that took my call was friendly and was able to quote me a time between 2 and 4 pm. Fortunately Tom was able to get to me way before then! Great customer service! Very friendly and did a good job of explaining things as well as resolving my issue in a timely manner. I would definitely recommend them! Tanks Tom and thanks Arizona Dukes of Air!
Turned my AC on for the first time in the season and it was blowing hot air. Dukes of Air was able to squeeze me in the day I called and was able to quickly find and fix my problem (unplugged reversing valve). Also did a seasonal maintenance which ended up covering the cost of the issue. Kyle is fantastic and very friendly and knowledgeable. I also appreciate using gloves and shoe coverings on the call. Definitely recommend.
Fantastic service! Chris is awesome! Don’t waste your money on Choice Home Warranty. They said the compressor was bad, and there was nothing wrong with it. Chris got here within the hour and diagnosed both A/C’s in literally 60 seconds and had them both fixed 30-40 minutes later. HIGHLY recommend! Great quality! Great service! Chris went above and beyond and even told Choice Home Warranty that the people they sent were wrong in their diagnosis of the compressor needing to be replaced, explained the actual diagnosis, and spent 20 minutes speaking with them to get us reimbursed for the work he did. If we had needed to replace the condenser or the entire unit they give you loaner portable A/C’s so you’re not miserable while you’re waiting for them to get the work completed. Just all in all an awesome experience after such an awful one with Choice Home Warranty. Thank you so much, Chris and everyone at Arizona’s Dukes of Air LLC.
Pete Rodriguez
5 months ago
Justin called ahead to inform me he was on his way. Arrived promptly for a system maintenance appt. Joined him up on the roof and answered my questions. Very personable and professional.
The front office was friendly and helpful. The technician that showed up was early which we liked because our ac was broken. Adam was courteous, professional, and knew what he was doing. 15 minutes later our ac was working. Adam explained to us what was wrong and what the solution was. The price was comparable to other companies. I put their number in my phone. They will be our go to hvac company.
Samantha Hickey
3 months ago
Super friendly and knowledgeable! Great service, the tech walked us through all our options and answered all our questions.Update: bought a 13k ac unit that has gone out twice now. Been waiting two weeks for a warranty part. Keep being told they have no idea when the part will be in. Our house is miserable and we are going to have to find some place to stay if it gets any hotter. 2 weeks is a long time without ac in Arizona. Don’t know if this is post pandemic life or if we are just lucky.
Samantha Smith
2 years ago
Very friendly and professional! They look out for you and have your best interest when it comes to recommending service options. They are not money suckers and don’t rely on commissions. I wanted a day to sit on my options before picking but the guy didn’t feel comfortable leaving our broken AC the way it was before he left. So he did a little of work to ensure things wouldn’t get worse while we waited without charging for it. He explained everything going on with our unit down to the detail so we know exactly the problem and what repairs need to take place. Even welcomed me to take a look at it when he finished so he could explain to detail everything he did to not just fix it but to also prevent the same issue from occurring in the future. They have plans you can purchase to save money in the long run. A 1yr, a 3yr and a 5 yr. When you purchase a plan, the discount is immediately applied to your first service. Highly recommend
Justin and Adam were amazing! Moving forward, I will only request them from Dukes of Air. They were punctual, professional, and personable. They were not given accurate information from a previous technician who didn't take care of our problem. Instead of allowing that to negatively impact our service, they performed the job that was requested. I am pretty sure the original job was underbid (something they wouldn't confirm) but they maintained their integrity and fixed our A/C for the original quote. They also completed it promptly and accurately. I am so appreciative that we were able to find technicians we can trust. Thank you Justin and Adam!
Karen Robinette
10 months ago
As always Russell and Mike were very professional we've had Russell before and I ask for Russell when we need anything done. And I've referred you to many of our neighbors and friends. Thank you for listening to me
And hopefully Russell will get some kind of recognition. The Robinettes
Donna Ploudre
2 years ago
It was time for AC and heating maintenance and I had heard great things about Dukes of Air so I called them. They did not disappoint. From their customer service to Scott the technician who maintenanced both units nothing but top notch service. I highly recommend them.
I strongly recommend Todd and the Arizona Dukes of Air for AC service needs. Todd provided excellent service when he did the maintenance on my A.C. system. He informed me of his arrival time, arrived on time, was polite, did not damage or make a mess in my house, told me about the age and condition of my AC system, and charged a great price. He assured me his company would call me when my next maintenance was due. I will use this company and request Todd for all my future A.C. needs and recommend other folks do the same.
Dukes of Air has been my go to for AC maintenance and repair. Their staff is top notch from the office to the technicians. The explanation of services is complete and leaves you in no doubt on what they did and why. Their recommendations are fair and no pressure tactics. I will continue to use them in the future and highly recommend them to anyone who asks. Their technician Wellington is a complete pro and hopefully he will be the one to complete my next service call!
Ted Wielkopolski
a year ago
AZ Dukes was recommended to me by a real estate professional and I will happily recommend them to anyone else. They serviced my 2 residential properties. The techs were thorough and provided written reports of test results. The office was easy to reach, the appointments booked quickly and the techs arrived on time.
We've have several amazing experiences with Dukes of Air. They're always honest, don't oversell, and don't pressure us into purchasing items. Today Justin came out to install a new blower motor for one of our air conditioners. He was extremely pleasantly, answered all of my questions, and even suggested ways to make our house cooler while not costing a fortune. He followed me around my entire home while I pointed things out and he answered all questions. Again, didn't pressure me to purchase anything but rather brought up ideas that would help us in the long run. We've been through the mill of AC companies in the valley, but every tech they have sent out has been extremely kind, courteous, and helpful.
The Dukes installed a Trane 18I and did a fantastic job! You always wonder, if I'm making the best choice on big ticket purchases, the Dukes exceeded my expectations big time. Starting with Trista, and Laura in the office very friendly and helpful..... good people. Then the big hitters Josh, Christen and the crew ... Clean, Safe and made sure that all was good before doing the paperwork. I'm glad to be a new member of the Duke family. Thanks Russ...
From the quote to the install, everything was smooth and there were no surprises. We got a great price (we checked with a couple other companies) and it included the install as well as fixing everything they had to move to do the install like the entrance to the attic. The install team was very efficient and really knew what they were doing. It was a turnkey operation from start to finish. Highly recommend Duke.
Jenna Middaugh
a year ago
I’ve been using Arizona Dukes of Air for at least 7 years now. They are always courteous and professional. Justin and Tom came today to replace my zone panel and perform maintenance, and they did an amazing job. They went out of their way to answer all my questions and were so knowledgeable. I highly recommend this company.
I can't say enough about this company. They put a new furnace in my old place and the owner came out, personally, to talk me through it. I moved and when my system shut down I thought I had to have the installers out. They replaced a part and it failed again in less than a year. Had dukes come out, 3 years ago, and haven't had anymore issues. That was Justin and that kid knows his stuff. Yesterday I had Scott out to service the unit and everything is running great. He was professional, friendly and cleaned the unit. My mom almost got ripped off by another company and is calling Dukes from now on. Thx so much y'all. I appreciate your employees and honesty.
We only use Dukes of Air not only for personal home but our businesses as well. They are always prompt and professional. Honest company who does not up charge. They simply are the best and we recommend them every chance we get . Thank you Dukes if Air !
Over the past 15 years I've had them out for service or maintenance and now a new unit replacement. I really appreciate the time they take to educate me on the system. It helps me understand the things I need to know about keeping my house cool and with less issues on my equipment. I have referred them to others who have also had a great experience.
Heather Lopez Selby
4 months ago
The woman on the phone was very friendly and helpful. She sent someone to come look later that same day! The technician, Anthony was very professional and knowledgeable. Our HVAC system was not turning on. He found the problem, fixed it and took the time to answer all our questions.I would highly recommend Arizona Dukes Air to anyone needing repair or service maintenance on their Heating and Air Conditioning.
Sarah Mckinney
5 years ago
Our AC went out over night. We called one of the big name companies and they couldn't get anyone here for 5 days, which is ridiculous in Phoenix during the summer! So I googled AC repair companies and Dukes of Air had the highest rating. They got someone here within a few hours and they were able to fix the problem in only a few minutes! The 2 technicians were professional and friendly. They were thorough and did a great job! We are very happy with our experience with Dukes of Air! Thank you!
I needed my aging AC units replaced and the folks at Trane recommended AZ Dukes of Air. They sent a rep out who did a thorough walk thru of my existing systems, answered all my questions and came back with a competitive quote. Installation day came and the crew was on time, very professional and did a great job of removing and installing my new systems in under a day. They even replaced some of my old ducting which was causing airflow issues. I’m very happy with the results.
Excellent work, very responsible and dedicated, they explain very well.
Joyce Laffey
5 months ago
Prompt and professional. Efficient at diagnosis and options. No waiting for parts. I will continue with this company for I am completely satisfied and they have earned my trust.
Liza Gianetto
4 years ago
I’ve been with Dukes of Air for several years now and they are consistently prompt, professional, and reasonable. That their employees have longevity speaks to the integrity of the company. I really like working with familiar faces.Chris has been my technician the last couple years. He is personable, knowledgeable, and patient (even when I realized I gave partial information that kept him here longer than necessary!). This last fix was something other than originally thought and Dukes had him back out quickly, free of charge. I would recommend this company hands down!
Aditi Basak Kapadia
3 years ago
The whole experience with the company has been awesome. Robert Bowen had come down to give us an estimate on new AC installation and he was very thorough, explained everything about the different options and very detailed. He was very patient and supportive in answering all our questions. The installation team also did a great job! I highly recommend them.
Tony was very professional and did a great job. I only wish Dukes could narrow their arrival window down from 3 hours and better respect my time.
Ryon is super easy to work with. He’s well acknowledgeable in his line of work.
I have been using Dukes of Air for our air conditioning and heating maintenance for over four years, and their service has always been excellent.Today, Wellington was the technician scheduled, and he was courteous, punctual, thorough, and knowledgeable. He explained all aspects of the service he provided; he replaced all filters, and provided suggestions for optimal function.Thank you Wellington, and thank you, Dukes of Air.You have me as a loyal customer for life!Dr. White
Updated on 1/4/21Todd came out today for a scheduled maintenance check on the heaters. Told me upfront what he would be doing for the checks, as well as time estimates for what he would be doing. Found an issue on our older unit and made the suggestion, which was replacing a part. When he was done, he showed me the old part, as well as the reading which alerted him to the problem. Once again, very satisfied with the professionalism and the work that they do.Updated review from 9/9/20We have used Arizona's Dukes of Air for a couple issues with our AC units, which are definitely showing their age. The have done a good job and fixing the issues but did let us know that they are probably on their last legs. They fixed an intermittent issue, or so we thought, as the issue popped up later that evening. We were having some guests coming to stay with us and we didn't want to take the chance the AC was going to continue to stop working intermittently. So we pulled the trigger on replacing one of our AC units. As usual, they explained the process, drew up a quote, which matched up with what they explained. They even put in a new fan motor as a temporary fix, since the install couldn't happen before our guests came to stay. The day of install, went as they explained it would. The crew was professional and went about doing their work. It took a little longer than expected but it wasn't a big deal. Unit is up and running and working like a charm. We will be calling them back once our second unit decides to quit on us.We recently moved to the area and purchased 2 smart thermostats. I installed one of them myself but the screen was dead. A handyman happened to be fixing something else, checked the voltage and the C wire didn't have much juice. I requested a quote from Dukes of Air, which I received back very quickly. They were clear in the process and pricing. Todd called when he was 20 minutes out, which we appreciated, as it gave us fair warning to put our hyper dogs out of the way. He quickly diagnosed the problem, found the problem at the air handler, fixed it. He -re-installed the unit I had tried to install, got it ready for set up. While I was trying to get it set it up, quickly installed the second thermostat for us and got that ready for set up. He waited until they were both set up and running before he left. Todd was great. He was professional, cleaned up after himself and as mentioned, was kind enough to stick around until the thermostats were on-line and running. Would definitely call them again for any issues.
Jennifer Shinyoung JU
4 years ago
My husband and I are very satisfied with their professional work. I had several companies check on our 13-year-old units for replacing its system. Arizona's Dukes of Air was by far the best one for its price and service quality. Mr. Jerry, technician, came out my place, checked and answered all of my questions regarding installing procedures. After that, he gave two different quotes based on AC system difference. It was very clear to see what would be included on the quotes. Therefore, it was also easy for us what to pick to meet my expectations. The installation guys were very friendly, and knowledgeable about their works. It was done within couple of hours so smoothly. I would definitely recommend this company to anyone who needs AC repair/installation. As a personal preference, I love their orange color shirt and trucks! Thank you very much, AZ's Dukes of Air!
Service technician arrived on time with call ahead confirmation. Work was performed quickly and completely with good follow up explanation of services performed and recommendations for preventative care to extend the life of my equipment. I will absolutely recommend AZ Dukes and call them for future HVAC needs.
We chose Dukes of Air as a Trane authorized dealer. The initial contact was very professional and courteous. Rob who was Dukes of Air representative came out and explained all our options in replacing our AC unit. He took pictures and made notes about our job. After deciding on a variable speed unit the process was simple to confirm through emails and text. Our install date was scheduled within 2 weeks. A crew of four came early around 7 AM and were done by 1130. The crew was polite, kept us informed of their progress and left our home clean. Would definitely recommend Dukes of Air
Ace was great! Did a lot of educating. Very professional.
Jerry Schmidt
4 months ago
Ryan did a great job explaining the condition of our system, what was needed and how we could reduce costs through various plans
I had two 21 yr units. It was time, and one unit's motor blower went out. Anthony came out to repair and gave me a fair quote (I had checked with a AC friend who was unavailable). I was prepared to proceed but asked the question about replacing the units (I knew the time had come and I was lucky to get 21 yrs). He assured me if I ended up replacing the units they would give me a temporary option to keep my house cool until the new units were installed (saving me the cost of a repair). He had a sales rep, Rob, come to the house a few hours later. Since I had not had time to research, he gave me 3 options with different cost/efficiency ratios. He explained how the installation would be processed and the reasons behind the process. (Originally I thought I didnt care about the process/reasons. I'm a girl, I dont know about these things and I just want to push a button and be cool). But his explanation really made me have confidence that no corners would be cut and I would get the best workmanship to have long lasting equipment that will be quiet and efficient. There was never any pressure from either of these employees, which I really appreciated. Rob left me with pictures, model numbers and everything I needed to make a decision. I wanted to go over options with my hubby. Truth be told I also had a competitor come by an hour later, which made me appreciate Rob's explanation and no pressure attitude all the more. We selected Dukes! Anthony returned to install temporary cooling. As far as the work and the units, I cant wait to get it installed. I have every confidence that it will go well.... if not, I'm sure I will update my review...
Rafael Salcedo
5 months ago
Ryan was friendly. He explained the services and why they were important.
Overall very happy with the service.
My ac was blowing warm air just when it started to reach the 100* mark outside. Best ratings on Yelp so it wasn't that hard of a choice. Gave them a call, had Justin show up who was super informative and all around friendly guy. Justin went on the roof and boom cold air again. He also talked to me about a service plan the dukes run. Such a good experience I signed up for the 5 year plan. Looking forward to working with this company for the next 5 years! I would suggest this company to anyone who has air and heat issues.
Have the Gold Membership. Called Dukes to address an issue and they came out next day. After all was said and done, my issue wasn't resolved. But was told my refrigerant was low and needed to top it off. He put 7 pounds in, which is half of what the system holds. Refrigerant doesn't evaporate because its a closed system. So this would mean there is a leak. They didnt search for any leak. I contacted Dukes 3 times over four days to have a service manager contact me to explain being charged $867 for refrigerant and no leak check. I was told three times a service manager would reach out to me. As of this posting, I have yet to receive a call.7/24/2023 Update: Received a call from Jake, the operations manager. First he apologized for not getting a call to me sooner, and agreed the leak check should have been offered. He offered to send a tech out to do a leak check, at no charge, and if more refrigerant is needed after a fix, he would not charge me for the added refrigerant. I appreciate Dukes putting in the extra effort to make things right.
I have used this company for 5 years. I have 2 units and for the past 5 years these units have needed repairs. When they first started needing repairs Dukes of Air let us know that they would need replaced soon. So when time came to replace them I knew they would be fair and honest and give me a fair price. Thank you Dukes of Air
With summer coming up in a couple of months I have one of my air-conditioning units going out. My home has four units and the others were just as old as they are 16 years old and with special needs children in our home going without air-conditioning is not an option. So we had the dukes of Air come replace all four units in our home. They gave us a great free consultation where they taught my wife and I about energy efficiency and value. They gave us multiple options on different quotes to give us some flexibility with our decisions. Gaining that education was instrumental in our decision. They promised great service and thoroughness and that my home would look exactly like it did when they got it. Well it's safe to say I Over achieved. The installation and sales throughout the entire staff were so professional and kind and courteous to my family. They treated my house with white gloves I did this for big project in a little over a day which is under the time they promised. It's hard to find service companies that give this kind of quality and service. I will recommend them to everybody
Dianna Harwell
a year ago
My AC was serviced by another company and then it broke down 2 weeks later. After doing some research it was still under warranty so I called Arizon's Dukes of Air and they came out within 36 hours and found out it was just clogged.. They sent out Justin and he was so professional and on his game. The entire experience was great. Thanks
Thank you Arizona's Dukes of Air! The technician that came out, Rick did an excellent service on our two AC units. He took the time to explain the steps and tests being done on an AC service. I will definitely be calling AZ Duke's of Air in the future!
Cynthia Shepherd
a month ago
Justin was very pleasant and helpful. He had a nice smile and really took pride in his work. Great experience!
Theron Martineau
2 years ago
Our AC stopped working on Saturday afternoon during Labor Day Weekend. We’ve been home for months, but this unit decided to shut down on a holiday weekend. So my wife calls Dukes of Air around 5pm Saturday evening expecting to get an answering machine. But no! A caring voice, like when your mom asks you if you want soup when you are sick, answered the phone. Dukes was able to send someone over the next morning. Justin replaced the run capacitor on our AC unit. He called 20 minutes before he arrived. He showed up on time and quickly resolved the issue and checked our other unit for good measure. And all this time I thought thoroughness was a lost art form. In and out within 25 minutes. Thank you for the quick and professional service.
Justin is fantastic, professional, courteous, well informed about the process, products & communicated very well. My wife and I are very impressed by Justins quality of workmanship and overall friendliness
Ray was professional, knowledgeable, and helpful. Explained each step of the process and repairs.
Let me just start out by saying I'm glad I went with dukes of air! I saw the 5 star reviews which led me to get a quote from them for a new unit and now I see why they have so many positive reviews! My ac was 17 years old and has been giving me trouble the last 2 years. I had 3 quotes and dukes came in the middle as far as price point which wasn't bad. It wasn't the cheapest but wasnt the most expensive either. Robert Bowen, their consultant sold me! He was down to earth, honest, very thorough, and gave me honest prices for different options of ac units to choose. I already had my mind set on what seer unit size I was getting and he wasn't pushy at all. He explained in detail what would be done including a new return (which I needed) and a new supply duct to my kitchen. Since my ac was down they got it running to get me through until the new unit was installed. The day of install they came on time and got it done in the time frame quoted. Robbie, Jose, and Beto did the install and were all professional they cleaned up after and even removed an old swamp cooler on my house at no charge since they had the crane here. This is my go to company from now on and I will definitely recommend them to my friends and family!
Great company! Second time using AZ Duke's of Air. Todd was an excellent communicator and let me know each step of the way what he was checking, what he expected to see and wGreathen he found two parts needing replaced, he demonstrated how they failed and why it was important to replace them. I understood everything he explained and I am not knowledgeable at all. Also, he showed me the great maintenance agreements the offer - no pressure - I read through it and found it was an excellent maintenance program and voila we now have the Best AC/Heating company making sure or homeis warm and cool whenever it should be. Thank you Todd and thank you AZ Duke's of Air!
Really happy we use Dukes.We have been a customer for over 3 yrs. Their seasonal checkups are wonderful. Gives us the confidence that we are ready for Winter and that everything is good. Ace was very professional, on time, and like all the guys at Dukes, a nice guy. We have always been super happy with Dukes. Ace is another reason we have a service agreement .Thanks so much.
Regina Steele
2 years ago
We have a large house with six AC units. Dukes of Air do a highly efficient job and find any major problems without complications, and fix them right away! Always checking with the customer first before they do any alterations! Fantastic service
Adrian Tomasetti
2 years ago
They were very responsive, patient, and thoughtful in their interactions with me. Todd was the technician on my double AC unit maintenance service and he was very nice and right on time. He explained what he was going to be doing and what he needed from us as the home owners. Using Arizona Duke’s of Air has put our mind at ease about the health of our AC units during this summer.
Hasta la Vista Adventures
2 years ago
12/14Had our periodic maintenance on the two new heat pumps today. They called to remind us we were due last week. They’re always on top of things! Rick serviced our units today. Professional, thorough, and very personable. Top notch company all the way around!Awesome company. Masters of their trade. Don’t let issues go unspoken, but aren’t trying to upsell for stuff you don’t need. Courteous and knowledgeable technicians and office staff. Very pleased.They just installed two new AC units for us. Excellent service, fair pricing, arrived and finished on time, fully explained the new features to us.
Dominic Aurigema
a year ago
Justin stopped by to check our AC and Thermostat (he’s helped us once before). He was very detailed in his work and extremely helpful. We appreciate the work he does for us and the time he puts into his work. Thank you so much, stay cool out there 🙏🏼
Water heater replacement was performed by a conscientious and competent professional, that is a trained and true plumber. This means a lot as I am a licensed tradesperson myself and it was nice to see someone who values their work at the same level that I strive for myself.
Jennifer Lloy
3 years ago
I can’t say enough how amazing Arizona Dukes if air was. we noticed the AC not working late in the evening and they had someone out to the house the very next day. They fixed it, but due to our system being so old, the fix didn’t work long. The AC needed to be replaced. We needed to wait a few days for the AC to get installed they brought over a portable unit some could survive the 1st hottest week of the year. When our AC was installed they communicated very well how everything was doing and got it completed quickly. They even did a follow up. Very nice company to work with, will definitely be using them again.
My AC went out during the record-breaking 31 days over 110 degrees heat wave and they got someone to come out that evening and fix our system! LOVE THE DUKES!
Justin was on time, polite, and did a great job in making sure our AC was working great. I appreciate him taking the time to explain things and let me know what he was seeing while checking our system. The best part is that Dukes doesn’t try to charge for something that isn’t necessary. I highly recommend their services.
I have had issues with my AC unit since my house was built 5 years ago. I have had countless technicians out to repair it and nobody could ever diagnose the problem. Randy came out and identified the issue within 15 minutes. He ordered the parts under manufacturer warranty, put a temporary fix in place, and scheduled the permanent repair for 2 days later. We're back to having reliable and cold air conditioning. Thank you so much, Randy! I'll be asking for you by name going forward.
Very polite and competent staff. They were able to get me an appointment on the same day that I called. The technician who came out was on time, very friendly & courteous, and was even nice to my monster dogs who wouldn't leave him alone! He fixed the issue for about $200 total, gave everything else a once over to give me a heads-up on anything that might come up in the future (without trying to upsell me things I didn't need), and was in and out in about an hour. This was the second time I've used Dukes of Air and after trying someone else in between visits, I will definitely be sticking with them from now on!
Ty Goldwater
11 months ago
We had our A/C gas split installed on the coldest day in February and the team did a great job. The exterior tubes are hidden and tidy. The air cleaner installed created a lot of static so we exchanged it for the LED one for another $200. I wish I knew ahead of time, but you live and learn. Warranty service on a small plastic part was needed this summer, but they were able to get out the same day. The Trane XR 17 is a great at both heating and cooling. The team is helpful, informative, and friendly w dogs.
VeAnn Hamilton
a year ago
Justin with Dukes of Air was exceptional. He went over what he was doing and was extremely polite. It was clear by his explanation of how each system works that he has a good amount of experience and knowledge. Great company that stands by their word.
Audri Knutson
4 weeks ago
From start to finish the whole team was kind, professional and responsive. Will recommend to anyone needing HVAC service!
Great service as always from Ryon Will for our summer tune up. He also recommended the Remi Halo system, which he installed today. Can already smell the difference, great idea for a home with 4 puppies! Thanks again!
Penny Vincent
4 years ago
Duke of Air came out the same day I called and had my control panel in my attic fixed in two hours despite having to go get a control panel and the ER from a cut on technicians finger. Duke sent a replacement technician and he was at my door 20 minutes later and had my A/C fixed in 30 minutes. We were working with a Warranty and the company they sent us kept saying they had to order panel and we had been without A/C for 11 days . We truly appreciate Duke of Air and there prompt professional and efficient service and they have earned a customer for life .
Sierra Wagner
2 years ago
It was a great experience from start to finish! Our AC completely went out 5 days before our scheduled install. They sent someone out the next morning to fix it until our new install, free of charge! Actual install was quick, the guys were very professional, and they left the job site spotless. 5 stars, would recommend to anyone looking for a new system or routine maintenance. Thanks Dukes!
Tom was prompt, personable, answered my questions, professional. The annual service contract is money well-spent.💖 Dukes of Air 💖Update, July 2019. A/C not cooling. Tech here within 3 hours. Problem fixed at no charge as part under warranty and we have a service plan. Anthony was great!April 2019: annual AC maintenance checkup. One minor issue resolved at reasonable cost. Todd is professional, thorough, personable.Cannot say enough about how much we respect this company.
Randy Gonzales
3 years ago
I called Arizona’s Dukes of Air to give me a second opinion. Kyle was professional, on time and honest. He also didn’t try to sell me on any additional non-needed items which the other company tried to do. He explained the suggested repairs in an easy understandable way. We will definitely be signing up for one of maintenance plans they offer and use them for all our cooling and heating needs. Thanks Kyle and Arizona’ Dukes of Air!
Arizona's Dukes of Air is a quality company who answers their phone when you call and keeps you informed of appointments. They installed the new units in this home before we purchased it so we decided they would be most familiar with the units and design of the systems, so we would use them for annual maintenance. They visited our home yesterday to service our AC units to get ready for another Phoenix summer. They were able to be here slightly earlier than planned, so called first to make sure they could come a few minutes early. Their technician Anthony, was very professional and courteous as he answered all of my questions.He vacuumed up the attic insulation which always seems to fall out of the attic access hatches when the board is slid over for access into the attic space. He carefully wiped the surface of the hatch cover and trim when he put it back in place after he was finished in the attic.We need some additional duct work and larger plenum installed to help cool a bedroom and we will have Arizona's Dukes of Air do that work for us. We will continue to use them for all our HVAC needs. They provide excellent, knowledgeable service at reasonable prices.
Quick, informative, and on time! Really like this company. Whenever we've had an issue with our AC, they always send someone out that same day..a must-have for Arizona!
Duke's of Air installed a new Trane HVAC unit in our home. Having worked in industrial maintenance Supervision I know quality work when I see it. Nikko Peralta was the team leader on this install and he, along with the team, did an amazing job. Clean, neat, impressive and resolved other issues my old system had. Duct work was replaced and balanced. The new ducts sealed properly and the unit suspended from the roof joists properly. I could not be happier with the work or the completed project. Well worth going with Duke's of Air. The quality speaks for itself.
Jennifer Elizondo
2 years ago
Dukes is always on time, professional, clean and knowledgeable! They arrived, introduced themselves, explained what they were doing, did what they came for, explained what they found, cleaned up, and left. We completely trust Dukes of Air to continue to give us great, honest service!
Chris Reddington
3 years ago
I was very impressed with Dukes of Air. I called them at 8:30am because my A/C unit had stopped working. They told me they’d send a tech to my home between 11:30-1:30pm that day, but to my surprise, tech Anthony G called ahead and arrived at 10:30. He identified the issue, repaired the problem and had the system running perfectly in less than two hours. He was knowledgeable, friendly and professional. I highly recommend Dukes of Air.
The technician Justin was extremely polite and professional. He tested two of my a/c units and found one had a slight leak at the high pressure switch. He tightened it up added a couple pounds of Freon and the unit ran great. The other unit he tested was performing well with no issues. I had another a/c company out the previous day that told me I needed a new condenser, quoted me 6,500, and that the other unit needed a new high pressure switch and Freon which was going to cost over 800 in repairs. I new to call Dukes of Air for a second opinion and my total repair was less than $200 Thank you Dukes of Air for being so professional and honest, you saved me lots of money. I highly recommend, and now have a new A/C service provider.
Dee Doubleyou
2 years ago
Arizona Dukes of Air was fantastic! They were able to fix my A/C the same day I called on a hot summer day! Randy was great, super professional and helped explain things I can do to extend the life of the unit and system. Thanks Randy and AZ Dukes of Air!
AC stopped working on the hottest day of the year. We called Duke’s of Air, and they said they would do everything they could to work us in for an emergency appointment. They came out earlier than expected, and quickly replaced a blown capacitor. Just like that, we were up and running again. Honest and reliable service At an affordable price is hard to find. Very professional and knowledgeable technician that explained the entire process. Thank you Dukes of Air for helping us keep our cool!Dan& Victoria
Ryan was very knowledgeable and courteous. Not only did he get the job done, but he took the time to explain everything to us so that we could make informed decisions. We'd welcome Ryan back anytime!
Called Dukes of Air for a warranty work late in the day on the water pressure regulator and and they sent tech Asap. Great communication and on time. Replaced the defective parts without problem. Highly recommend their service!
Kevin Johnson
3 years ago
We scheduled our semi annual tune up and Tom was very thorough explaining to us why we were getting so hot and no air flow in our bedroom. Thank you for the great unit a few years back and the consistent, professional work ethic. We love Duke’s!
Brady Garringer
5 months ago
Purchased new heat pump thru Dukes. They provided several options ranging from low end to high end with no pressure to commit to any.Install appointment was a breeze. The team showed up on time, and was done early in the afternoon. Everyone was pleasant and professional.
Pamela Jonas
9 months ago
Russell showed up a little early and had the new water heater up and running. However, a few days later i discovered the unopened installation kit on an obscure box in my garage. He didn't replace the old hoses?? I called the office about it and was told a manager would look into it and contact me. Its been 5 days and ive heard nothing. $800 labor charge to do a partial job? I wouldn't be posting this publicly if they had resolved it in a timely manner. Minus 2 stars for incomplete job and no resolution.
I called to have an Annual preventive service done to my A/C unit. Scott came out. Came on time, checked out my unit it need a part that was worn out $299.95. Replaced it and did a great job. Will NOT call again if I need anything. The one thing I found out was that I was charged 4 times the amount of the part they replace. $299.95 for a $50.00 very very sad to think they would price gouge at this time to a senior. Wrote them about this No Answer that is why I revised my review. This is not the time to take advantage of people.
Michelle Aiken
3 years ago
I highly recommend Dukes of Air! We reached out to them for a second opinion. We lost air and they showed up right when they said they would. Anthony was extremely professional, knowledgeable and super friendly! Not only did he fix the issue right away but checked our entire system to make sure nothing else needed repaired. 5 stars!
susan fischer
2 weeks ago
Justin came out and I told him the problem I was having. He was on time and very friendly and He explained everything to me in detail what he did. He took videos and explained them to me. Very professional. I have used Dukes of Air before and they never disappoint. Great work!!!!!!I have had Semper Fi and Parker Brothers and will never use them again.
Anthony was referred by my brother after I was told to replace the whole unit. He was amazing and did his inspections and found all worked. I just needed a few tweeks to the system and he performed them with professional service. He is my AC guy. The office was also super great to get him to me thank n the same day!! Awesome company.
Madison Smith
11 months ago
This was our first time using Dukes of Air, and definitely will not be the last. We just moved into our new house a couple of months ago, and have been having issues with our thermostat and air ever since. I called Dukes on Thursday and they got me on the schedule for Friday afternoon (yesterday). Our technician was Kalem, and he was fantastic. He showed up and asked me what was going on, and immediately went to the attic to check it out. Within 5 minutes he was back down with a picture showing me what the issue was, and after I told him we would move forward with the repairs, he was back up in the attic fixing it for us. Though it was a small and simple fix, he was still thorough and made sure to explain it all to me after the fact, and even provided recommendations and got us on a maintenance plan for the future. Now, I am a little biased because I used to work for another one of the competitor AC companies. However, these guys are great at what they do, and are made sure all of my questions and concerns were taken care of before he left. They also were not pushy, and didn’t try to get us to do work or sign up for things that weren’t necessary (like I know most other companies do). Five star review all around, we will definitely be using them again for any issues we may have. Thank you Dukes of Air!
D T (DocTin)
6 months ago
Call them just as they opened for business, 7am, she dispatched Scott to be here by 9am. SCOTT was communicative, informative and honest. He Replaced our fan motor and disclosed the costs. We signed up for a 1 yr service agreement. Why' because of the DUKES reputation, YELP REVIEWS and SCOTT, He was a pleasure to work with.We always ask for SCOTT.
Used them for an air conditioner replacement and furnace repair. Very professional, open appointments same day and easy to work with. Also cost competitive when got multiple quotes for the air. Recommend
Karen Burkhart
2 years ago
This company is highly rated on Google, Yelp, and Better Business Bureau. A search for low ratings were resolved with a quick response from the company. When I called to get a comparative quote, they were able to schedule quickly, provide clear information and were not high pressure at all. Communication was great. The team arrived on time at 6am to install our 2 new AC units. They were veer nice, professional, were done earlier than expected and cleaned up.
Diane Garcia
2 months ago
He arrived here so fast and checked out the unit then made the recommended repairs He was able to repair everything at time and 1 1/2 hours later the air conditioner was working again and colder then before
Adam worked on the house for us. He made sure that even though we are in summer in AZ that we wouldn’t be uncomfortable in our home. He was super quick, super clean, and especially courteous. Would recommend 110% for all the help you can get!
Chris spent a reasonable amount of time doing the annual maintenance on my heat pump. He explained thoroughly what he did and what is needed for the optimum performance of my unit. This business seems to be popular and so I had to wait over a week to get service, but it was well worth it and I'm glad I called them. I will request Chris the next time I need service.
Stuart Audley
4 months ago
Ryan was awesome to work with. He went through everything he did with us, presented us with the air purification options which we are considering and we went with a 3 year membership based on his professionalism. Thanks Ryan!
Justin replaced a bad capacitor on our main AC unit which failed and recommended and replaced another that was on the brink of failure. He gave all the compressors a once over and cleaned the filters on our mini-split unit which they installed 5 years ago. I highly recommend Justin and Dukes of Air for all your HVAC needs. We’ve used them a few times. They are professional, prompt and reasonably priced. It’s a pleasure knowing we can count on them!!!
Jesus and Michael worked on my AC over Memorial Day weekend. My compressor locked up on a 3 year old York. They were able to get the part under warranty which saved me a considerable amount of money. I bought the Gold membership which has already paid for itself. Both technicians were professional, knowledgeable, and kind. I was provided detailed notes and picturea of the job. I highly recommend Dukes of Air.
Randy did a great job evaluating and fixing the AC unit at my girlfriend's townhome. The AC was not cooling and he was able to bypass the control board to get the AC unit to cool. It is a very old unit and will need to be replaced. Thank you for your your great customer service, Randy. I also appreciate your service to our country! I would use Arizona Dukes of Air again if I had to.
Stephanie Perry
2 weeks ago
Just had a new furnace/AC installed they did an awesome job done sooner than expected and the bunny didn't even get too hot with they were switching out the AC on and extremely hot day. Thanks so much for the great job bunny is nice and cool again. No mess left behind wouldn't even know they did the work. Always great service from this company. Thanks again
Todd M came out to check out my very old ac unit that is still kicking. Thorough and efficient, and was actually much earlier than expected (they called ahead to make sure that was okay). Showed me everything that could eventually cause problems, but also explained everything is running efficiently. Went over all the options but no sales pressure at all, good explanations of items that could be replaced but also that they aren't at a place where they will cause damage to the unit. Friendly, efficient, thorough service. Definitely recommend Duke's! Will be using them for any properties I have!
Fred Coates
10 months ago
Arizona’s Dukes of Air installed two a/c units.They were professional, courteous and and performed the work quickly and efficiently.They were careful not to damage doors, ceilings and walls.I highly recommend them!
Novilla Darnell
4 years ago
I cannot say enough great things about this company! From the person who answered the phone, to the technician who serviced our air conditioner, I am thoroughly impressed! Mark was extremely professional and personable. I had smelled something when my a/c kicked on that concerned me. He thoroughly inspected the heating element in the attic, as well as, the a/c unit outside. He asked questions to try and diagnose the smell and explained everything he looked at and what he saw. I fully trust him and will be using AZ Dukes of Air from now on and will be asking for Mark! Thank you!
Richard Torres
11 months ago
We highly recommend this business. Mike was wonderful. He went above and beyond and very patient and thorough with us. We have been using this company for years and trust them. Thank you all for everything.
Installers arrived early. They laid tarps on all traffic areas of carpet and tile to protect the flooring before installing. After installation, I noticed a wiring issue on the new AC unit along with a slight rattle noise. The installers quickly resolved the issue. After install was complete, they cleaned up everything and vacuumed. They also helped us program the thermostat to our cell phones. They reviewed and explained all of the work that they did. Will highly recommend this company to anyone ---Excellent customer service!
Estelle Wallace
4 weeks ago
We hired them to install our 2 new AC units 5 years ago. They did an excellent job. We have a 10 year warranty on parts from Trane. We added a maintenance plan and the come in the spring and fall to service the units. AZ is having record breaking high temperatures at 118F this week, and our upstairs unit was not working when we returned from vacation on Saturday. I called Sunday morning expecting to get a message service, but they answered the phone and scheduled. our service for Monday mid morning. The technician was on time, professional and had it fixed in less than 30 minutes. The part was covered under warranty and our labor was discounted under our maintenance plan which made the charge very affordable. I recommend Dukes of Air to everyone who needs their services.
This was my initial contact with the company. I am looking at either a repair or replacement. The technician provided all information about the repairing a professional manner. In addition he was able to make suggestions to help evaluate the repair/replace option. I was very happy with visit.
I found the tech's very helpful and informative. I started using Duke's of Air over a year ago when they were a nameless part of Sterling Plumbing. They are still part of Sterling Plumbing, and the whole organization is very professional. All the tech's I've dealt with were a pleasure doing business with. Highly recommend this company if you want the job done right, the first time.
AC stopped coming on in the evening, called the next morning and had Thomas out by noon. It was a quick fix and they safety switch they installed for the condensation overflow worked. Thanks for the quick fix.
Professional, showed up on time, and performed the maintenance quickly and provided details of the current state.
Christian and his crew were outstanding. Phoned at 6:05 to advise arrival in 20 to 25 minutes. Here at 6:25. All completed at 11:45. Extensive photos of work completed and shared with us. Walked through Tranehome app for new thermostat. Casita area was cool within one hour of installation. Many thanks!
Justin is awesome, very hard working and knowledgeable! He came by for a basic A/C tune up to get us ready for summer. He ended up finding a capacitor that was out of tolerance and I was very happy to replace that before it completely stopped working on us! Also, Justin did a little impromptu yard work around our A/C unit for us. Our backyard is a nightmare and he cleared out the weeds around our unit. Last summer when he came out and did some repair work for us, he also took the initiative to tighten up a thermostat on the wall that was very loose. He always goes above and beyond and finds little ways to make everything even better than it was before he showed up. It's a pleasure doing business with Dukes of Air, Justin is a great employee and makes everything so easy!
Tom was excellent with his checks. He was knowledgeable and willing to explain details about my units what went wrong costs how to repair it future maintenance- everything. He is professional and easy to work with. The lady in the office was excellent at identifying what I needed when I explain to her - she was kind and helpful. I will Definitely use this company again
Scott was our Service Technician, he was professional, prompt and informed us about the process along the way. He let us know we had a good working system. He was in and out in about 40 minutes.
Chris was my technician and was right on time. He diagnosed the problem, offered a solution without upselling and performed the fix quickly. My air is blowing cold again! The appointment process was pleasant and friendly as well. Great job Dukes of Air. Highly recommend.Update 05/20: I decided to have my old ac unit replaced and only considered Dukes. Again, the entire process was professional, friendly and they did a great job.
Technician that came out was very knowledgeable and fixed my ac unit with regular routine maintenance. They are trust worthy and I felt peace of mind knowing I have the best technician in the valley working on my home.
Randy was very professional and courteous. He took photos and used them to explain the issues and provided recommendations. Great customer service!
Albert Erickson
8 months ago
Technician (Ace) arrived in the time slot I was given maintenance performed and everything buttoned up nicely when he left. This company installed my system two years ago and was the best bid/ warranty/ service of the three companies that bid for my system. Cannot say enough good things!!
Stephanie Poulard
3 weeks ago
We have been with AZ’s Dukes of Air for almost 8 years. Their service people are knowledgeable and have always been able to answer my questions. I bought a new A/C unit and furnace a couple of years ago and utilized a service person from Duke’s of Air to help me with getting the right equipment for my house. They just helped me replace my kitchen disposal that started leaking. The service person took the time to explain why it was leaking and gave us tips
Brooke Treadwell
2 years ago
My heating system needed repair and after doing much research I decided to replace both my heating and air conditioning units. I had several name brand and unknown representatives give me quotes and write ups on what they would do. I decided to go with Duke based on friends personal experience, reviews, pricing and service contract. The Trane unit is excellent, quiet and much more efficient then I expected. The Duke installers were professional, polite and clean in their work area. My overall experience is a 10. I highly recommend using Duke for your HVAC needs.
Naomi Sakata
11 months ago
Service was excellent. He was able to identify the problem quickly, had the parts, replaced the capacitors, checked system, ran AC and added Freon. He explained and showed me what he was doing and what the display on his test gear. I was impressed and very happy that I had chosen Dukes of Air to do the repair.
Don Sakata
Jo Beth Enger
2 years ago
I realize on Sunday afternoon that my AC was not working so I called to request service on my AC unit. The receptionist was very professional and courteous and gave me an appointment for Monday afternoon.Monday I received a call from the technician and he was able to come a little early which I greatly appreciated. Once Justin arrived we talked about what was going on with the AC and he got right to work. Within an hour all was repaired and my air was working again! Always professional, knowledgeable and courteous. Thank you Dukes Air!
Patrick Eugenis
3 years ago
I reached out to Dukes of Air to have them check my relatively new HVAC install. I was able to schedule the appointment online and via a text exchange. In spite of my scheduling the appointment in early July (when our high temps were above the 115 mark), I was able to get an appointment less than a week out. The technician called before he came out. He was actually a bit early, which was great. The technician was professional and very courteous. He inspected the system, pointed out a few non-critical issues with the current installation, and provided me with a recommendation to move forward. The suggested work is non-critical, so I will wait till Fall to get it done (when it is cooler and we can reasonably do without AC for a few hours). I feel like I received excellent value for the diagnostic fee that I paid. Dukes of Air had been recommended to me by a friend and i would definitely recommend them to a friend.
We have utilized the services of Dukes of Air for several years now. We have never had any problems. They are quick to answer our questions and provide honest and accurate quotes. Most recently, both A/C units went out in our home- on the same day. It was incredibly hot. While they had a tech available during after hours, we opted to wait a day. The tech came and serviced both units, within 2 hours. I can't thank them enough for meeting our needs. We'd definitely return for services-hopefully not too soon.
The technician was outstanding. Very professional and very helpful. I really liked him. He readjusted the new thermostat and also set our system to circulate our air even when the A/C was not running. He also helped set up our new phones to the new Trane App. Thank you for outstanding service. I'm so glad we used Dukes for new system. Ten out of ten. A+++
David Coleman
4 years ago
My entire experience with Dukes of Air has been great! Kristy was very professional and polite on the phone and very helpful to me. When Anthony arrived at my house to do the inspection and possible repair, he was a true professional and a very delightful individual. Both Kristy and Anthony are role model employees and are great representatives of Dukes of Air! I would recommend Dukes of Air to anyone in the Valley that needs heating and cooling services!
I've used this company twice. They have went over and beyond both times 5 out of 5 stars honesty and reliability and on time. Isaac was very knowledgeable and a well mannered employee.
Kimberly Gibson
4 months ago
We’ve been using Dukes of Air for a couple year now. They’re always professional and provide information without pushing salesy, unnecessary items. Highly recommend!
TenBerge Family
3 years ago
We called Dukes of Air to get a 2nd opinion after another company wanted to charge us $4550 to replace the compressor in one of our air conditioning units. Todd from Dukes explained that we had a short in the unit from a part that isn't even necessary in Arizona and repaired the issue for $107!!! He was very thorough in his explanations and even helped me redirect the flow in a different room.Todd was great - we will ONLY use Dukes of Air for our A/C needs in the future!THANK YOU!
Brandon Octavio
a year ago
I called AZ Dukes of Air because I noticed that my downstairs was extremely warm and then found out the thermostat was blank. A technician ended up coming out yesterday morning. He told my wife that he checked all the systems, checked power at the breaker panel and up at the air handler and said he found power at the breaker panel but not up by the air handler. I asked my wife to have him call me to explain things to me, when he called he was extremely short and I felt he was trying to hurry to get me off the phone. He said 3 things to me There is power at the breaker panel but not up at the switch for the air handler and I needed to call an electrician. I contacted an electrician and it cost me $530 dollars on top of the service call fee of 89.99 to AZ Dukes of Air. The electrician said it was just a bad breaker and that it most definitely should have been found if the HVAC tech was reading things out correctly. The only reason I am not making this a 1 star review is because I have used this company in the past and have had tremendous service but all the techs in the past no longer work for the company. If he would have troubleshot things better and found it to be a bad breaker I would have replaced that myself for $30.
An overall great experience, from working with the salesman and getting multiple quote iterations to the timeliness, courtesy, care and professionalism of the installing crew.
Britton Zirkle
3 weeks ago
Dukes of Air was extremely patient with me and my hesitation to buy a new system. When they replaced my system, they were fair, professional, and did an excellent job. I would highly recommend them for any HVAC work you need.
I have used Dukes of Air to service my a/c and my furnace. They have always been prompt, courteous, and reliable. I definitely recommend them and will use them again myself.*Just had Dukes of Air back to maintain our A/C for the third year. They are still my top recommendation. Polite, reliable, efficient.
I really like this company. Very professional, follow up is great! Service techs are very polite and take their time to explain things to you. Ace was great!!!! I would recommend this company.
3/8/2022 Scott arrived on time. He was courteous and professional and was on the roof quickly to perform A/C and Heat Pump scheduled maintenance. Scott then took photos to show me it may be time to do some condenser and condenser box cleaning. He showed me and without pressure, let me make the call. I like that.3/11/2021 Todd came out on time this morning and performed A/C Maintenance. He was courteous, professional, masked up and adhering to the CoVid-19 guidelines. He answered my questions in easily understood non-technical terms.We discussed replacing an important part that was worn enough that it may need replacing sometime in the summer. He let me make the call, replace now or wait until it fails, which could negatively impact the motor. I chose to replace now and not gamble on losing it or making it through the summer. Todd was outstanding. The Dukes of Air are tops on my list!2020 I have been satisfied with the work Justin did. He did everything as promised. Courteous, thorough and explained his work. Even put the blue booties on whenever he came into the house! Arizona’s Dukes of Air are the best HVAC company around. Thank you guys! It is truly a pleasure doing business with you.8/13/2020 My A/C failed to fully cool. I called Arizona’s Dukes of Air this morning and they had Chris out here by 1:30...it would have been sooner but I was on the golf course. These guys are the best! I bought a Trane from the Dukes of Air four years ago . This was the first time I have had to call for repairs. My A/C had been running round the clock, 24X7 for months this hottest summer on record—I’m not complaining!👍The Tech Rep, Chris, and Arizona’s Dukes of Air are the greatest👍😎
Maria Van Daalen Wetters
2 years ago
Justin was awesome! I had this company come to give a second opinion. The first company suggested that the TVX valve needed to be replaced and it would take 2 weeks for the part to arrive. I called these guys and were at my house within 2 hours. They diagnosed the problem as being the compressor and was able to get the part the next day. Very fast, reliable, and knowledgeable. I'm so happy to have a cool house again! Would definitely recommend.
We can't say enough about this Company! From the jump with our purchase. We had Todd and Kevin out today for a HVAC Maintenance. They were on time, Fixed a few issues, answered all our questions, I think my Husband would have sat and talked to them all day if he could lol. Highly recommend!
DEANNA JENSEN
2 years ago
We needed service just to check on the upstairs unit for a clog/leaking drain upstairs, in the line! Our tech was simply amazing! He is always so nice! He knows and remembers me personally by my email address! He is always kind to us and was very quiet due to the fact that my husband was getting ready to begin a meeting online. He also took the extra time to look at our other unit just to make sure everything else was working ok today and we were not looking at any other problems in the near future!
This is a top-notch company! From office to field service extremely professional and thorough. Would highly recommend this company. Marco was our technician and he went the extra mile to make sure nothing was missed during our service. Great job!!!
John Carrieres
4 years ago
Tarr serviced my units today and is the most polite technician, friendly and informative. Dukes of Air installed all three of my A/C units over the course of the last couple years and have made sure that I am happy with them. Very professional and technically competent.
I would like to start by saying Tony our technician was great. He's a New Yorker so you get a straight forward ,to the point ,East Coast answer ,gotta love it. Friendly, got to work trouble shooting the problem, 15 min later ,here's the problem this is how to fix it, option A/B how would you like to proceed ( bing bang bomb). I would recommend Tony and Dukes of Air to anyone who need help, has a question, or is looking for honest A/C repair company. Our A/C was back up and running in less then a hour. Thank you Tony and Dukes of Air
I’m pretty sure that was the best customer service experience I’ve ever had! Justin Fountain was super friendly, knowledgeable & all around awesome. I will be a forever customer & recommend Dukes of Air’s services thanks to him.Absolutely amazing.Thanks
Tom Ratulowski
3 years ago
My tech (Justin) was extremely friendly, personable and professional. Service was quick and efficient. Explained everything he saw and showed pictures to help me understand. Great guy! Dukes of Air has been my AC guys since I moved to the valley. Great service!
AZ. Dukes of Air was amazing to work with during the process of replacing our broken AC system. Everyone we interacted with was professional and friendly. We are very happy with the install and final product. I would recommend them to anyone who needs a simple service call to a full replacement.
Lindsay Gran
5 months ago
Ace was great at communicating when he would be to my home. He was kind and easy to talk with. He was very thorough on his evaluation of our cooling system! Thanks Ace!I use Dukes of Air for my yearly maintenance for heating and cooling. They are reasonably priced and I have always had an amazing experience with their customer care and technicians!
Lori A. Porter
a year ago
In AZ you need to be on top of your hvac system. Started with dukes of air in 2012 when I had three units replaced. Justin is the best!!!!!! Smart and educated me . Reliable and professional. Been with them for 7 years now and they installed all three units on my house. Signed up for their member services and when I have a problem they are out here in 24hrs. In Arizona air conditioner maintenance is key!!!!! Owner is also engaged and helpful.
Called about water heater problem.Came out same day and installednew unit.Highly recommend this companyfor plumbing services.Thanks
Chris was our service guy ,he did an excellent Job! We been struggling with half our house without much air flow . Currently the issue has been fixed our kids are happy and the rooms are much cooler. This is the third company we used that finally fixed the issue.I HIGHLY RECOMMEND USING DUKES OF AIR!
Nick Nebelsky
2 months ago
Danny and his crew showed up on time, they were very respectful, quick, and did an awesome job installing our new Trane. The new unit is so much quieter than our old system. I like that they put down a tarp where ever they walked and took time to address any question or concern. I also felt they were easy to work with and had great communication!
Linda Morrissey
3 years ago
UPDATE: A YEAR AFTER THE INSTALL DUKES OF AIR CONTINUE TO DELIVER EXCELLENT CUSTOMER SERVICE AND COMMITMENT TO SERVICING MY UNIT.After speaking with a few less reputable AC companies (sent by my home warranty company), I decided to get some information I could feel more confident in. I read reviews on line and opted on Dukes of Air based on what I learned. I am much more at ease with my experience with Dukes of Air. While I have not been led to believe an easy fix is in the future, I believe there is a manageable fix in the future and that Dukes of Air wants to be and can be of service to me. I'll keep you posted but as of now I'm thrilled.
Jessica Webster
3 years ago
We have loved Dukes since we called them for an emergency repair many years ago. I am happy to say we went with them to replace our a/c. They completed the work as scheduled, left my home cleaner than when they arrived and I have a new and efficient a/c. Robert did a great job of assessing what we needed and showing us our options. Scheduling was a breeze. Luis, Cris and Hector did a great job installing everything. Luis explained all of the pressure numbers and paper work at the end and Cris was really helpful with setting up the thermostat with the app and demoing it for us. I don't remember if it was Hector but one of them brought in a piece that didn't look like it was going to fit in my house at all and they manuvered it in with out dinging the walls at all. We will keep using Dukes for all of our future a/c and heating needs.
Rosary Reinbold
a year ago
Purchased 5 ton & they installed at end of summer. Has run fantastic. Our electric bill dropped significantly. Turned to heat & worked as expected, then turned it on last night & wasn't heating. Called Duke's, service tech came earlier, looked & found it was an issue with the thermostat. He reset it & is working great. Our tech was friendly, professional, courteous, & took the time to explain what happened. Love doing business with this company. Highly recommend!
Dukes of Air staff are he most reliable professionals. When other AC companies have made mistakes, Dukes has come to our rescue. They explain systems clearly, provide alternatives, and treat us with respect. They have earned our trust, respect & loyalty. Today Mike from Duke's came to our rescue and explained the source of our problem in clear detail, addressed it quickly, and, of course, helped us 'keep our cool.'
Leslie Orgeron
a year ago
The people of Arizona Dukes of Air were responsive and professional, from our first contact to schedule an appointment to the technician who came to the house for the service call. Consideration was made for time of service and good communication occurred on the day of service. Our technician observed safety measures with gloves and a mask, making us feel reassured at having someone in our home at this time. He shared important information about general air condition usage as well as identified a failing part and replaced it promptly. Excellent service all around!
Called Dukes to have my a/c unit serviced the day before I had to leave back to Canada. They said that they could fit me in that day and a tech showed up a couple hours later and did service and maintenance so I could rest easy knowing my a/c unit is functioning properly while we're away. Much appreciated!
Yvette Sezate
3 years ago
Dukes of Air just replaced my AC unit and did an awesome job! I was impressed with Rob and his presentation and professionalism. The day of install Luis and his crew were on time, knowledgeable, and respectful of my home. He introduced the crew to me and walked me through what they were going to be doing. If anyone is needing any Heating/Cooling service done I definitely recommend Dukes of Air!
Karen Schonberg
3 years ago
I have had a very good experience with AZ Dukes of Air. I've used them for service and repairs for almost 2 years. The servicemen always arrive as scheduled and do very good work. I have had a full explanation of any problem or recommended repair and I've never had to call a second time about a repair. I feel that I have received good value for money spent!
Craig Martin
7 months ago
Furnace was making a noise . Called the company, they were here in under 2 hours. ID’d the problem, fixed it. As it was something they should have fixed during annual service call, was no charge.
I have used Dukes of Air for a while. Last year I let my homeowner protection plan take care of the annual PM. It was the worst mistake and ended up costing more than Dukes of Air.There is a reason why Dukes of Air continues to have 5 Star ratings. They really care about their customers and it shows in the quality of work.Great technicians are a reason for their success and I look forward to seeing them again in the future
Shannon Peterson
2 years ago
Needed a simple service for our AC unit. Anthony was very courteous, professional and knowledgeable. Took care of everything and made sure to review the service with me afterwards. He also spoke to me before doing any work to let me know what he found and what he is doing for the unit. The scheduling department when I called in was friendly and accommodating. I had a great experience with this company and recommend them highly!
Wayne stalcup
2 years ago
Our air went out so we checked reviews on a/c companies, we saw that Arizona’s duke’s of air had great reviews. Now I see why! Our technician was awesome super nice guy felt really comfortable with him and the way he represented the company.Arizona’s duke’s of air will be my go to for all my a/c and heating problem.
Darrin Cappotto
11 months ago
Technician was Outstanding. Although I had already debugged issue telling him it was run capacitor, he quickly confirmed it with amp probe, he also checked everything else out and took the time to repair cracking wires by re-wrapping them. My only issue is paying $358 for a $16 dollar run capacitor. I understand labor cost of vans, parts etc. But its about $100 too high. Ill join yearly service to reduce my cost in the future. Still a great company.
Corey Williams
4 years ago
Rob and team were fantastic. Super courteous. Exceptionally prompt and professional. The installation of a new unit went off flawlessly and they came back to confirm everything was running smoothly. Replacing an AC isn’t a fun proposition but Dukes of Air owned the process and made it easy. I’d definitely recommend them. Job well done!
Charles Weinert
2 years ago
The salesperson was great however he did not measure the area I had for an air conditioner outside so hey had to put it in an area bye the back window and said they would be back in the winter to move it to where I wanted it. Also have a noisy fan in the Attic rattled after they left but they said they would be back to repair that. If they had only measured where to put the outside unit I would be happy with them
OUTSTANDING service from Dukes on tuneup and repairs on our 3 units. The tech, was beyond knowledgeable, helpful and explained all costs.
Dukes is the best!
Nicole Del Col
a year ago
I have been using Arizona Dukes of air for many years. They are always on time and very professional. They always make sure that they leave with everything being checked thru. I 1000% recommend this company to all my friends.
AC unit was making some really bad noises. I had heard of “Dukes Of Air” through our local High School Casteel. Decided to give them a call. They were able to squeeze me in to their schedule for next day service. Kyle was our service rep. Very nice guy. Very Courteous, very professional. He was able to run diagnostics on our system. New fan motor was needed and ordered that same day. The Stark Family really appreciates the speedy service. We will have Dukes of Air covering our systems from now on. Thank You Kyle and Dukes of Air.
Dukes cancelled my appointment on day of service 3 times. On the most recent cancellation, I called back and customer service told me they would have to reschedule because parts were on back order. I told them about the 3 cancellations and that I was upset, and guess what? The tech should up. I’ll be using another service from now on.
Michael Fleisher
3 years ago
Todd from Duke’s of Air called and confirmed appt and was able to come out earlier which worked better for me. He was very professional, courteous and completed everything in a timely manner. Ensured all gates and doors were closed when he left to make sure our dogs didn’t get out. Changed out our air filters with the ones we had on hand. Highly recommend Duke’s of Air.
kevin anderson
a year ago
AZ Dukes of Air replaced my two AC units. They showed up with a huge team at 6:30 and were completely done by 1:00. After they left it was like they were never there except our house was much more comfortable. They have done a follow-up service to adjust the dampers and check the system as part of the install warranty. This company is the ultimate in professionalism and quality. I have been using them for several years to do maintenance work and that earned them the install job. Give them a call.
We were referred to Dukes of Air from a neighbor and couldn’t have been happier with the service received. The technician was thorough and explained everything he was doing. He shared maintenance tips & programs that will help keep our A/C units in tip top shape.
Angela Venetz
3 months ago
Duke’s was extremely professional, so timely and responsive to my questions. Ace, the gentleman who came to our home was also very professional, patient with my questions while ensuring everything was working as it should. Thank you Duke’s for putting our mind at ease, providing such a great service at a good price alongside of having great employees like Ace! If we need anything in the future- we will be sure to call Duke’s of Air!
Rosemary Dunn
4 years ago
Had 2 new ac units installed in my home today. The crew was prompt and courteous. They were careful to make sure the house was left exactly how they found it. They took time going over all the final paperwork and make sure I understood how to use the thermostat. Glad I found Arizona's Dukes of Air. Highly recommend. I have used them in the past and they never let me down.
I love working with this company. They are always professional and knowledgeable. I had a shower repair and the work was done really well with no unhappy surprises.The technician was helpful and friendly. He determined the thermostat was faulty and luckily still under warranty. They also offer a great service plan that I will probably sign up for when I finish moving.
Ryan was excellent in explaining everything and making suggestions on improving air quality and system reliability.
Rob came to do my estimate and he was the 5th person out to my home. Rob was extremely informative, took pictures in the attic, listened to what my concerns were and came up with a solution. He went over my options and was honest about what options would be best for me. I never felt pressured and he was extremely professional.The installers were very nice and professional as well! They were clean and efficient! They made sure I was happy with everything and walked me through setting up the thermostats.I highly recommend Dukes of Air! Best quote and the most knowledgeable out of the ones I received!
Janice Yeomans
4 years ago
This company is definitely 5 star. Starting with Robert Bowen...out of all the estimators that came out, he was the most knowledgeable, professional and courteous. He did a very great job, with attention to detail when preparing his quote. The others were here only about 20 mins, or wanted to do it over the phone.The installers, unfortunately, can't recall their names, did a great job. Today, had the winter check and Chris was wonderful. Very pleasant and professional. I'm so happy, that I chose Arizona's Dukes of Air for my new unit and will only use them for any service in the future.
Jessica Hengesh
2 years ago
Quick, same-day service! Randy was very respectful and could tell what the issue was in mere minutes. He fixed it super quick and cleaned up our AC too! He also didn’t mind my request to not ring the doorbell or knock since our new baby was sleeping :D
As we headed into our 11th summer in this house we knew we were “on the clock” with our existing (now 17yr old) AC units. The past 5yrs or so have seen a handful of minor repairs to keep us from having to replace them. Last week we finally had a problem with the upstairs unit that the repair would’ve run us about half the cost of a new unit. Upgrade Time!Many thanks to Arizona’s Dukes of Air for being there for us for the past decade. We’ve never felt an “upsell” pressure and have always received timely, quality work. And when the time finally came for replacement: great customer service with the consultation and financing options, got scheduled a week out (would’ve been 4 days if OUR end could’ve worked!) and had a great crew get the job done under the projected time. That’s a 5🌟 rating!!Now I gotta go play with this new thermostat. It’s got the weather forecast?!….
Russell Matteson
11 months ago
Great service! We had a clogged condensate line dripping into one of our crawlspaces and Dukes of Air sent someone out the same day - on a weekend too! Michael knew right away what the problem was and had had everything fixed up in no time. We've had them come out before on more minor calls as well, and they've always been great to work with. Definitely recommend!
Chantel Powers
7 months ago
Excellent service, responsive, fair price.
A crew of three came around 7 AM and were done by 1:30.
Highly recommend.
Very impressed with the professionalism and responsiveness during the purchase/installation of our new Trane HAVAC system. The initial contact took place within hours of submitting my quote request. The Comfort Specialist (Jerry) was very knowledgeable and aided me in making the right choice for our home. Surprisingly to me, once I accepted the quote Duke's was able to schedule me the very next week. The day of installation an army of trucks and technicians (Chris, Dustin, Josh, Luis and Nikko) arrived at the scheduled time and completed the entire install within about 6 hours. The installation crew had the entire unit installed, work area cleaned up and provided the necessary training within 6 hours of arriving. Like I said Very Impressed!!
Kathy Hutchinson
a year ago
The air conditioner stopped working, so I called for repair, and they sent somebody out THAT DAY! Chad found the problem and put in a new part immediately. He was quick, professional, personable, trustworthy, and explained everything I needed to know.Thank you, Chad and Dukes of Air!
The technician was very polite and efficient. He explained everything and fixed a few issues I was having. I greatly appreciate the service received. Thank you!
They have good techs, they have all been both knowledgeable and professional. Their repairs seem really high to me. A capacitor that costs $15-$30 and takes about 15 minutes to install is gonna run over $300. They were also gonna charge $230 for A pair of fuses that I bought for less than $20 and spent seconds installing. I get crazy inflation and all that, but this seems a little like taking advantage of the customer. Would like to see a breakdown to justify these prices.
Valerie Rivas
4 years ago
We continue to be very happy with Dukes of Air. Every time they come out the technician is courteous and respectful. They are timely with their services and always make us feel like a priority. Todd and Calem are two techs that have visited our house and both were kind and honest. Thank you Dukes for providing us with good service.
Caroline Piper
11 months ago
AC running constantly. Temp going up.Hot in house. Called AZ Dukes at 7.15 Monday morning. Receptionist very cordial and scheduled for Kalem to come to assess at 11am. Kalem found pin size leaks in lines. Oil leaking too. Repaired and Serviced the unit and now a cool house. He is so professional, courteous and explains everything that he is doing. Very pleased with the cost of repair. Great service from start to finish. Thank you
Jennifer Aldridge
4 years ago
We have always been impressed with the service provided by AZ Duke's of Air. We use them for our regular tune up service and most recently had them reduct our entire house. They sent a large crew who completed the job professionally. The worksite was also left clean. Their communication is always upfront and open. I love that they send an email ahead of your appointment introducing the technician who will be visiting your home and a little but about them personally. Great company we would highly recommend.
Brent Golding
3 weeks ago
Justin was amazing. Very friendly and knowledgeable. He kept me informed every step of the way and got my ac back up and running quickly.
Deneice Cleland
2 years ago
Dukes of Air were so professional and fast with their install of 2 units. We were expecting the install to take 10 hours and they only took 7! There were at least 5 guys working constantly doing their part of the install, and made everything go so smooth. We would highly recommend them to anyone who needs a new system.
Candace Byrd
5 months ago
Yearly chk up on cooling system installed a yr ago by Dukes of Air. As always, service was prompt and efficient. Was also made aware of the plumbing and air vent cleaning services available. I will b using these service s in the future. Purchased the two yr service contract -- I like the security of having this to protect my investment. I will recommend Dukes of Air to everyone I know!!
Daniel HOLMGREN
4 days ago
Arrived within time, cleaned and took measurements on unit, he left all GOOD
We had to replace both of our air conditioners last month and had several quotes from area air conditioning businesses. We were so impressed with Arizona’s Dukes of Air from the initial meeting to the installation process. They were so professional, reasonable, and the workmanship was phenomenal. I highly recommend this company! We are lifelong customers for sure. Thank you to Rob, who was excellent in explaining the process and answered every question we had. Also, thank you for the excellent service of installing: Freddie, Chris, Beto, and Ryon. You guys do amazing work!
Dukes of Air installed 2 new HVAC systems for me last fall, and I have been very pleased with the way they have followed up and continue to service the system. I would not hesitate to use them in the future for a new system.
I found Dukes of Air two years ago to replace another AC company that had pressured us into buying a maintenance plan and was not honest in their assessments or quotes.I was impressed with Dukes reviews and wanted to see what they had to say about our units. Dustin was just what we were looking for! He didn't try to pressure us into anything! We had to wait for several months before we could afford new units and he let us take all the time we needed.In the end we bought 3 replacement AC units from Dukes and we are very happy with all of them.Chris was just here to do a routine maintenance on them and he was very helpful, listened to and answered all of my questions, and even gave coloring books to the kids. He encouraged us to get a maintenance plan, but understood that we wanted to wait for a bit.Thanks Dukes of Air! You have restored my faith in AC companies.
Vivian Martin
5 months ago
Excellent service and customer service. Honest and efficient. Been with them several years and will not change. They replaced the heating and air conditioner unit. Ray and Brandon came out today for home plumbing inspection with my warranty and the service and installation for shower head pieces which stop some type of leak and made them work great on both bathrooms and change my water filters for drinking water and more. They were efficient and the customer service is second to none. I am happy that my heating, air conditioning and all plumbing needs are handled by one company. Dukes of Air have always been fair and honest and the quality of their work is exceptional.
Monty is fabulous. Patrick is a good, honest guy that runs a good business. We didn’t end up purchasing this time and we weren’t pressured. We’ve had other things done in the past and the work was quality and solved our A/C issues. Our units are too small for our house but we need to hold off for now.
Amanda Bielski - Wright
3 years ago
Great personal service. Rick was an awesome technician and very nice to talk to. He took his time to do a great job on maintaining our units. This company has always been professional in all my dealings with them.
I have never had a better experience with a company or an employee as I just had with Robert Bowen of Arizona' Dukes of Air. He was professional, thorough, and succinct in his explanation of the installation process. He went above and beyond in assisting me in the short term, when he didnt need to, in order to make the long term decision easier to work through.Robert and the rest of Dukes now have a customer for life. It is refreshing to deal with a company dedicated 100% in developing a relationship with their customer instead of just making a quick buck.Great Job Robert, you really saved me and my family today.
Bobbie Littou
4 months ago
Rion called to give me a 30 min eta. Very professional and did an excellent job. Would highly recommend this company and Rion.
Kristine Kemper
a month ago
We started out with one ac unit that quit working. I truly thought with it being a holiday week we would not get a technician to see it until the end of the week. The scheduler was friendly, and got put on the schedule 2 days later. The 2nd unit stopped last night and I texted the scheduler and the technician came out earlier than we were expecting and fixed both our units. Thank you so much, we will be using your company from now on!
Personable, professional, and responsive. Called them on a Saturday after a home improvement thermostat upgrade fried a fuse on the air handler. Kalem showed up within 2 hours of my call. I apologized for needing him to fix my mistake (turned off condenser vs air handler breaker, causing the blown fuse). With no judgement and a super friendly demeanor, he not only had my air handler back up and running in 10 minutes, but finished my thermostat upgrade and checked my systems given we just moved in to the house yesterday. I was impressed at the knowledge and attention to detail he had- going so far as to offer to wear booties to protect our floors, and took the time to make sure all was working properly before he left. Really happy with the service and signed up for the service plan. Can’t beat them for knowledge and responsiveness. They clearly know their stuff.
Joanna Willever
3 years ago
We called Dukes of Air in the morning for someone to try to come out soon for our issue. We were thinking it might be the end of day because it was a last minute booking. They had someone at our house within two hours! I was shocked how fast they were when they arrived. The tech was so professional and fix our issue within a hour. Thank you Dukes of Air for always coming to our rescue!
Lorenzo Sanchez
5 years ago
This was my first time using Dukes of Air, lets just say that the 5 star ratings on Yelp and Facebook were not wrong. Amazing experience all around. The operator was nice, friendly and efficient. Living in Phoenix you'll run into issues with your AC, but I can honestly say I've never been given a 2 hour window (12 - 2), most AC companies give a 4 hour window. Tom showed up at 12:50, with a courtesy call ahead. Tom was very friendly and professional and had my AC fixed within an 45 mins, and cost for repair was very reasonable. I will be using this company for all my routine maintenance moving forward. Thank you Dukes (and Tom), you didn't disappoint!!
Zachary Castagna
a month ago
I reached out to the Dukes of Air by way of the Trane website having them listed as Trane certified. The dispatcher was able to get a man out (Ace Peterson) same day and he discovered that our T-stat was improperly wired. Now with that corrected, our AC seems to be working as it should. I will most certainly use these folks again.
Jeremiah Cicero
3 years ago
My AC went out and they scheduled me from 4-6pm the same day (Sunday) and I need up coming out several hours earlier. The gentleman was professional and was very insightful on the repairs done that day and plans moving forward with the AC unit. My house is cool again and we are happy.
Spencer Stevens
a month ago
Overall very impressed, great professional service and a fair price.
aubrey hinton
3 years ago
Company was very professional and friendly. The technician Anthony was fantastic- Great with communication, incredibly helpful, on time, and very professional. We had a great experience in light of our a/c not working during the summer. It’s now all fixed and we are so happy and cool. Will definitely be using this company again
Dukes of Air was fantastic. From the salesman Jerry to the office staff and the install team. Extremely easy to deal with and made the process seamless. The whole team was polite, responsive and informative. They sent 2 install teams to handle my install and they were done by 1 in the afternoon. The install team was friendly and informative. Highly recommend for any of your HVAC needs. Thanks for all your help!
Amanda Diebolt
2 years ago
They were on time and respectful. Also were probably done with everything under 5 hours which was awesome as I didn't know what to expect. However the ceiling was a bit damaged in our closet where they had to patch it and there was debris out front and found some hardware on the side of the house from removing the old unit which I would normally expect except they include a we will leave it cleaner than we found it type thing in their estimate and we found that was not the case with our situation but that's just nit picking. They were great when I called a few days later because it sounds like knocking up in the crawl space where they installed a piece. While outside it sounds like something is knocking in the house. They had someone out the next day to check on it and he said that was a normal noise while running. He also adjusted the fan and a few other things while here which was nice and said everything checked out.
Dustin came out to trouble shoot air flow issues and issues with different rooms. He climbed up to the attic space and crawled around to find issues. He fixed a dampner and reviewed with me all of my options. He was very knowledgeable and provided insight that I have never heard from other companies. He did not try to sell me anything. Instead he was very helpful in laying out all of ways to improve the efficiencies of my system.
Justin was super pleasant. He listened to all my input and thoroughly explained everything he did and why. Very satisfied with the results. Will use them as my regular AC company from now on. FYI, the service call fee is waived when they do work on your system. Not all companies do this. Definitely recommend Dukes of Air.
Rebecca Thorpe
4 months ago
Professional estimate and install. Detailed explanations and photographs of work needed and completed were provided.
Roy best guy ever to work on your plumbing issue.He stayed 4hrs to fix problem,can't say enough good things about az dukes of air and plumbing.These guy's are outstanding!!!
Anja Rijlaarsdam
3 years ago
Rachel took my service call and was very helpful and personable. I got an appointment for a repair very quickly. Service rep Kaylem is extremely knowledgeable and thorough. He was on time and got my AC working within 30 minutes! I was very satisfied with their excellent service! It's enough to make your day when it's 109 degrees out!!
ellyse spromberg
4 months ago
everyone who has come out has been so respectful and professional! they get the job done quickly and for great cost! i have a warranty with them and they go above an beyond in making sure my system is working!**adding after another wonderful experience, the technicians routinely go above and beyond to make sure i understand everything going on with my unit and what the best options are for me!
It was a small leak ,but very old plumbing. And Ray knew just what needed to be done.The first time it did not work, and because the plumbing is so old , it sprung another leak at the same spot. Ray came back the very next day and did not charge more. He is a good worker, nice man , and did a great job. We will always call The Dukes of Air for our plumbing needs! On time both days! No messing around, did a great job.
Justin and Jeremy just did our annual A/C system maintenance and they did a beautiful, and thorough job. Justin is the technician we have requested to service our account over the past five years, and he is the reason we keep signing multi-year service contracts with Dukes. You know how there are landscapers and there are gardeners. The difference between them is why they do what they do. Gardeners generally care about the plants' health. Good gardeners know how to listen and diagnose and heal. Justin is a very good gardener of A/C's. And I'm so stoked to see another attentive and pleasant tech. in Jeremy.
Dusty was on time and he did absolutely professional job by recognizing the problem and solving the problem. Very awesome person and company to work with.
Jerry Clement
7 months ago
Inspection , of AC unit, advertising to replace Fan motor, bearing leaking oil, grease, thanks Willington. Well done.. Had to reschedule. After replacing fan motor , started to make a loud clicking noise. Randy M was able to identify problem, new motor bad bearings, replaced with a new one , all good thanks Randy, well done. Every technician that I had here for AC inspection, plumbing work, duct cleaning, all very friendly, very experienced,& knowledgeable & outstanding performance. Well done to all.
Troy Blakemore
3 years ago
Had a new A/C and Furnace unit installed. The crew is punctual, professional and goes above and beyond to fix mistakes the original construction crew made to better cool our home. On top of that, Duke's goes the extra mile in getting rebates from SRP (crediting me up front). It's only been a day, but we can't wait to see our electric bill come down. I'm a Complete Customer Care Gold Plan member--you should be too!
Ike was our service person from Dukes of Air. He was friendly, professional, knowledgeable, and explained what he was going to do to our satisfaction. He was the first service person that instilled in me the confidence in his abilities and the company that hired him.
Had the whole system placed in by Sterling Services before their merge with Dukes. Ever since then all technicians that have come over to provide preventative maintenance services through the plan I added have gone above and beyond. Shout out to Ace who has been out to service the most. Extraordinary technician that truly values quality of work. Thank you.
Todd did a fantastic job. He was professional and considerate and completed all the required maintenance tasks quickly and efficiently. Jackie in their front office was very helpful and was able to process all our contract and payment needs. Overall, a very painless and professional operation. Thank you to both of them.
Dukes of Air came out to fix my AC when another company with whom I had a service contract wouldn't. I was very pleased with them getting someone out very quickly and was very happy with the service performed. This is my new go-to company for heating and air conditioning work.Just a quick update after Dukes of Air came out for my 6 month routine maintenance. The technician arrived on time, did great work and took plenty of time to answer my questions. I'm still very happy with their service.
LIFE SAVER! AC went out on July 1 in Phoenix! We are an older couple and my spouse was fading fast. It reached 99degrees in our house. Tom came out within 4 hours of me calling. Assessment, repairs, installation, cool house by 8 pm. We have a very old unit and the repairs were reasonable. Use this company. They are honest and really care.
From my call to fixing two seperate units Dukes of Air efficiently, successfully and professionally completed under 4 hours! The tech was so very polite and listened to what I explained and walked through everything as he worked.....I was amazed at how knowledgeable and quickly he found the problems and he left to go to pick up the part! Unfortunately one of my units needed a new mother board and it was very costly but that is how some parts are. I had 2 other companies out since beginning of December and one of them I had been using for 2 years......they don't come close to Dukes of Air!! Though I am glad I finally found them and will use them from here on......I wish I would have found them before. It's so hard to trust HVAC companies but I trust Dukes of Air and will be using them from here on out! Thank you Dukes of Air!!!!
As a repeat customer, we decided to take advantage of their air conditioner tune-up and safety inspection. Scott was our technician and did a very thorough job of checking all the components in the attic and outside. The start assist was not working at full capacity, and he was very open with us and showed us the meter readings. We're glad we got the part replaced before it caused major wear and tear on the a/c motor. Scott was knowledgeable, professional, and answered all of our many questions. I highly recommend Arizona's Dukes of Air!
Valeria Torres
a month ago
As always, the service that Dukes of Air provides was exceptional. During our last visit, Ray helped us resolve a few plumbing items around the house. The knowledge he shared with me helped me make the right decision for what we needed to prioritize in our home. I appreciate the thoroughness and the honesty that the technicians always provide when they come out to our home. Thanks for all of the help throughout the years!
Mark Anderson
4 months ago
I loved my service technician. He is extremely professional and knowledgeable. The prices set by the company seem pretty high though.
Brittany Maclaughlin
5 years ago
This company made my day! I received an endorsement from a trusted friend to contact Dukes of Air. When he gave me just the company name, and not the name of a tech, I was a very Leary.......I wanted a person. He confidently said “Everyone is excellent”. I got Todd- he was extremely thorough and methodical. I was quoted $4800 by another company to replace my whole unit a day prior. Todd told me that just the hard start needed to be replaced at this time- $360. Whoa! I will call this company go forward and recommend them to everyone.
Mark Phillips
4 months ago
Randy was very informative and discussed options for maintenance and HVAC repair in an easy to understand manner, would give 10 stars if I could 👍🏻
Marian Daugherty
2 years ago
Our thermostat on one side of house stopped working and we called Dukes of Air who we were very happy with when they installed our new units several years ago. Randy came out and was very friendly and knowledgeable. It was a pretty simple fix (for him) at the air handler unit and he had us up and running again in no time! A blessing un Arizona In summer for sure. We have been very happy with the service and people at Dukes of Air. Thank you!!
Mike Newpower with Dukes of Air is fantastic! I have been using him for 3 years now and he always shows up with a smile and goes above and beyond to serve our family and take care of our HVAC system. In our last home, he spent hours diagnosing an issue we couldn't figure out and patiently worked towards a permanent solution. I work in Real Estate and cross paths with myriad HVAC companies and this one is my go to. When you know you have the best, why go anywhere else?
Chris came to our home to perform a semi-annual check-up on our heating/cooling systems. He did a very thorough inspection and service. He also changed out the filters. Chris is prompt, polite, friendly and professional.Dukes of Air has a very good service plan that has them come out twice a year to service your equipment. We highly recommend them.Randy performed a 6 month service. Another great job by the Dukes.
Carroll Casteel
4 years ago
We have been using Dukes of Air for approximately 2 years now. They have done well each time they have visited and have been cost effective in their rates and charges.It is good to have a consistent service that can be counted on to do what is needed each time they visit. Kalem has done a very good job and also the other technicians who have visited.If you need to count on a new person each time it is difficult to get consistent results. This is not an issue with Dukes of Air. They are consistent. They know our system and its history. They are fair in pricing.Thank you, Carroll
From the first moment I called their office I was impressed. Lady on the phone was friendly and professional with sense of humor. I requested someone to come check our AC. She gave me a reasonable time frame for them to arrive. Todd called before he came, gave me his arrival time and he showed up ON TIME. He quickly figured out the issue and had it up and running toot sweet. Totally enjoyed his visit and impressed with the level of knowledge. I highly recommend this company.
We have used AZ Dukes of Air for several years. Anthony G. did, as always, a great job. He was on time, thorough, clearly explained his inspection and what he did, identified a malfunctioning thermostat and replaced it and was pleasant and professional the whole time. Cannot say enough about the great service!!
I am a first time user of dukes I decided to give them a try due to the google reviews.I had a couple reoccurring issues after the first visit. The second and third time there was no charge since it was related to my initial problem. they were extremely responsive every time.This is not my first rodeo with ac guys…but my first where I received more support than I expected without getting hosed!Tony and Ace were very knowledgeable and were on top of it . I would highly recommend dukes and Again, Tony and Ace are a big time value to the company and customer!Thanks
Jessica Nauman
2 years ago
Arizona Duke's of Air was wonderful to work with. Very good pricing considering we had a big commercial unit and Chris was very friendly and gave great customer service. I will definitely be recommending to anyone who needs heating/AC service. Thank you for warming up my office! :)
Virginia Cozad
a month ago
Our A/C quit working on a Sunday. I called them late afternoon and repair completed early Monday morning. Truly appreciate the prompt response.
Julia Winsor
5 months ago
Ryon was great! Very professional and knowledgable. We liked him so much we bought a 3 yr service plan with the company. Thank you for your help today!
Justin and Todd came out on time, found the issue immediately, repaired it efficiently and correctly. Super nice guys. Fair pricing too. Not trying to gouge the customer like some other companies I've used in the past. Justin got stung by a wasp in the backyard and kept on trucking. Very professional.
The Dukes of Air were recommended by a friend of my wife's. This is a good reliable company that exceeded my expectations and installed a Trane system for a reasonable price. The work was performed by exceptional techs who also cleaned up very well. We'll use them again for sure.
Tracy Peterson
3 years ago
Dukes of Air have been taking care of our AC for the last 5 years and they have been amazing! All the service people who have come by the house have done really great work and they explain everything completely! You can't get a company better than Dukes of Air!Edit: We just had them by again and they did such a great job of cleaning and prepping the AC unit for this summer! We also discussed a new unit and they said that we can definitely wait another year or two for that! You can trust that they won't use scare tactics or high pressure sales against you!
From the moment I called I knew I was in good hands. I was talked to like an actual person and I was talking to someone who was an actual person. They had awesome communication the entire time. Justin was absolutely awesome. Super nice, super professional. I never once felt “sold”. He took the time to explain everything that was going on with the AC and what we needed to have it fixed. We signed up for the annual plan. Super happy! Definitely recommending to everyone!
Arizona's Dukes of Air just installed our new air conditioner. The entire process from sales to installation was excellent. When picking out our air conditioner we were given several options, provided full details about the units, the process of the installation and no pressure to buy anything.On the day of installation the team arrived on time. They were professional, courteous and friendly. Everything went smooth and they cleaned up the area well after.We hope our second air conditioner still has a few more years in it, but when we need a new air conditioner we will definitely be using Arizona's Dukes of Air.
George Easton
a month ago
I've uses this company for many yearsand despite many friends saying they have a guy, I always use them. Our unit went out 4th of July so we were miserable. Called July 5th, someone came out within 6 hours, turned out it was a very simple broken fix which was diagnosed but then the tech went through a full check of our system. This wasn't an add on- it was part of the service. Super reasonable cost to have our AC fixed
Robert Vannoy
4 months ago
Marcos was very thorough performing the a/c maintenance finding various issues with an 18 year old system. This included a Freon leak and leaking motors. After discussing these issue, we concluded we most likely need to replace the system. Marcos did not initially say this and gave me an estimate to repair the system but when asked if replacement would be better, he suggested it would be a better option in the long run. Marcos called and got me an appointment the same day with an estimator to firm up a replacement price. All in all, great service
Mark DeLaurentis
4 months ago
Duke’s of Air has always been trustful and fair in supplying a new Trane HVAC and follow up services to include Service Contract. Randy was our latest technician, very professional and personal.
I had 2 out of 3 ACs go out the same day in the middle of August. Idecided to replace all 3 units since they are very old units. Jerry with Dukes of Air showed up on time as scheduled. He was very informative and explained his recommendations in detail so that i could make an informed decision. He also arranged to have a tech come out and fix my current units at no extra charge so that we have a comfortable home until the installation of the new units next week. Justin came out on time the next day and promptly fixed the old units so my home is again nice and cool. I have so far been thoroughly impressed with the professionalism and great customer service and I'm very excited about seeing the final product installed next week.
came out to the house to do inspection next day and seemed thorough and professional. have not yet had them do any work, but would recommend them thus far into the process. the woman I talked to on the phone, julie I believe, may be the most chipper and upbeat person I've ever spoken to.UPDATE.decided to go with Dukes of Air to reroute all our upstairs ducts. Very pleased with they're professionalism. Even came out a couple months later to adjust the airflow. Would and will recommend them.
The techs showed up on time, and had the entire installation of our new twin A/C systemIn and running in about 7 hours. Great job, and they cleaned up afterwards. Very professional.Will be using Dukes of Air for all my A/C needs.ThanksJeff Zizzi
GOWRI SHANKAR Gavara
6 days ago
Arizona dukes guys did very poor diagnosis, guy came and just filled the freon. After 6 days we are having the same AC issue. He didnt look into attic or any other part of AC. Charging very huge amount in filling the Freon.
Daryl Ligon
11 months ago
Update: Changing review to 5 stars. Reps are doing better now and techs are wearing decent N95 masks when in my home on request!!! Dukes is a Trane dealer owned by HomeServe. They are still managed by the original owners Tonya and John. Just had a new Trane unit installed. A few minor install problems discovered the next day, a Lead install worker fixed some of the issues. Next day we still had issues, but the great tech Justin came out and did a great job as always. It’s great that Dukes fixes the install problems for free and wants to make things right.
Love this company. Two years ago they got my A/C going when others tried to jack the prices up. Called them out just last week and they haven’t changed a bit. Honest as can be. Finally a company that wants to help people without costing an arm and a leg. They will always have my business.
Arizona's Dukes of Air has provided us with outstanding service!! We had to have 2 new AC units installed a couple weeks ago, which can be a very stressful time. We got multiple quotes and hands-down Dukes of Air's comfort consultant Rob blew the competition away! Day of install, Luis and team showed up on-time and did an excellent job with the installation of the 2 outside units and 2 air handlers in the attic. Since the install Tarr (Anthony) has been out to our house multiple times to help dial-in the air flow, to make sure every room is working correctly. Every person I've had to deal with has been extremely professional, knowledgeable, & on-time. My experience with this company has been nothing but GREAT!! I recommend this company for all AC needs!!
Great employees from the techs, installers and office made purchasing our a/c from them the best decision. It's been almost 3 yrs and great annual services. Todd made sure to review and explain the maintenance he did with me.
Highly recommend Dukes of Air. Kalem came out promptly, was courteous, quickly diagnosed the problem, and had us back with cool air within a couple of hours. He thoroughly explained how to limit future risks and signs to monitor. Very friendly and knowledgeable. A++.
Our neighbors had a great experience with Dukes of Air, so it was an easy decision for us when the time came to replace our HVAC system. The estimator came out and spent a lot of time evaluating our system, and gave us three options. I knew already from reliable sources that our home’s builder did not design the air return properly and was not providing the amount of air our system was capable of cooling or heating. So, part of our system replacement included a redesign of our air return as well as adding a second return in the master bedroom. This work combined with a new Trane system as well as repairing some leaking ducts resulted in a system that I know will take care of our needs and lower our electric bill considerably. The new system is extremely quiet too. Installation was painless. They brought in a team of technicians and each got to work on their part of the system they specialized at, and by 1pm we had a new system blowing cold air! We really appreciate their professionalism and attention to detail. The lead told me he has 11 years of HVAC experience, and said he wasn’t going to leave our house until everything was done the way he’d want it done in his own home. I knew we made the right decision going with Dukes of Air, and can’t wait to see some lower electric bills this summer!
Dukes of Air are amazing!! First they drive a really cool orange van or truck. It reminds me if dukes of hazard. Of course that was on purpose on their part :). Every time I have needed service they were able to get someone out to me same day. I’m in AZ without AC, yes I need same day service and they delivered. Always friendly staff when I call and the techs that arrive are super knowledgeable. Tom was awesome and got something done for me that wasn’t even ac related. Well kind of .... my Ac wasn’t working as the breaker was tripping very frequently. Frequent enough that I couldn’t cool the house down. Tom came out and my ac was fine. Instead it was my circuit breaker. It needed replacement. He completed the job. Went out purchased the breaker and took care of my problem. The best service from an AC company I have ever received bar none. Well deserved of my review and the 5 stars.
One of the best crews that I've had at my residence. Professional, efficient, on-time - both AC units were installed within 6 hours, from arrival to departure. Impeccably clean after all work was done - you would never have known they were there. Highly recommended.
I was told I needed a new compressor for my AC, costing over $1800 for labor and refrigerant, for my 4 year old system. I hadn’t noticed any problem previously - Dukes was there for a spring system check up.The price seemed high so I asked another company for a price - they agreed it was high and quoted a little over half that amount over the phone.I had a third company come out and they not only agreed the original price was high, they found that the compressor was perfectly fine. They only found a separate minor electrical problem so the original diagnosis was completely wrong.I’m saddened about this transaction but all of the people I have dealt with at Dukes have been courteous.
Laurel Criddle
5 months ago
Thanks, Rion! I love Dukes of Air because I always know what I’m getting. Responsiveness, courtesy, and knowledge. We have used them for several different little things that have come up with our three air conditioning units. They are always super timely and professional and always can solve the problem. They have great prices and we will use them every single time! You know if I’m saving their number in my phone, that they are great! No need to shop around.
Gretchen Thompson
3 years ago
Staff members were very knowledgeable, courteous, and helpful during the whole process. The thoroughness of the estimate was impressive. After evaluating for more than 2 hours the needs for our home, Rob from Dukes of Air carefully explained what was needed and how Dukes of Air would address those needs. The installers were prompt, courteous, and extremely helpful by explaining the new system and it’s controls. We were very impressed and happy we chose Dukes of Air.
Very happy with Duke's. Marcos is professional and courteous. I would highly recommend them and would use them again. Would specifically ask for Marcos.We have used Duke's on several occasions and continue to be very happy with their work.
I called Arizona's Dukes of Air when our HVAC stopped stopped blowing. It was the middle of the day and the temperature was already over 100 degrees. I told the office dispatcher that we have a 5 month old and needed help ASAP. She looked at her team and offered service between 4-6 that day. At 3:30, the technician called to say he was on his way. He arrived early and by 4:15 was installing a new part. We immediately had cold air and it's working great. This dedication to taking care of people and getting the job done right on the first visit are the reasons we will use Arizona's Dukes of Air for all our HVAC needs in the future and you should too!UPDATE: We used Arizona Duke's of Air to replace and install a new HVAC. YOU SHOULD CALL THEM, TOO! The quote was 25% lower than another company, included a better system, updated our duct work, and addressed an issue with our home that overworked our previous system. The crew was on time, friendly, polite, cleaned up after the work was done and didn't leave until our house was cooled down. I cannot think of anything they could do to be any better. When it's time to make this big decision, make sure you call Arizona's Duke's of Air.
Todd called a little before my appointment time to verify he was coming. He took about 45 minutes and verified everything was in good shape. My ac unit is only about 3 years old. Last spring another company came out and told me I needed 2 new $400 motors. AZ Dukes of air proved the other company was BSing me. Very honest and good company.
Michelle January
a year ago
I have a large house in historic downtown that has 3 Heat pumps and 3 Evap coolers. It was built in the 30's so has an unconventional layout as well as ongoing issues. I always request Tom to service my units and make sure everything is running as it should. He is extremely knowledgeable in all facets of his trade and I trust him completely. He never tries to upsell me on anything and when I did need replacement of new units, he stepped through recommendations and options. I thought I should buy the biggest units possible due to the square footage of my house. He explained to me that would be overkill and spending money on oversized units would not be the smartest move for me or my electric bill. He is honestly there to do what is in the best for my property while considering my pocketbook. He knows my house, my units, my ductwork and my dogs. It makes a big difference to me when choosing repairmen. I purchased a maintenance contract from Dukes of Air, as it is the smartest thing financially. It also gives me a discount on any repairs that need to be made. This is a reputable company who clearly takes care of their employees. That speaks volumes to me as a business owner myself. Happy employees who love what they do and love where they work, are motivated to do a good job for the clients. I have found that to be the case with Dukes of Air. I am particularly pleased that I don't have a new face showing up with each service call. I also have rental properties which they service for me as well. Consistent quality work, educated work force, and bright administrative office staff is why I remain a loyal client. They are not the cheapest company, but I have found you get what you pay for. I am a long term happy customer and would not hesitate to recommend Dukes of Air to anyone needing a new AC, ductwork repair, or servicing of units.
Spencer Lovell
4 months ago
Ryan was awesome, showed up right on time and walked me through the maintenance and repairs we needed. I’d highly recommend Dukes of Air, ask for Ryan!
The guys were on time, did quality work installing my two new Trane units, and Josh answered all my questions when the crew was done. I have an appointment with their drywall guy to repair the crawl space access doors. Thank you.
We’ve had a fantastic experience with their HVAC service. Based on that positive experience, we got a plumbing maintenance contract with them. After the included plumbing inspection, they recommended preventive plumbing repairs on both of our units. We agreed, but the project did not go smoothly. Several return visits were required to address leaks and flow problems that developed after the work was done. The good news is that they were very responsive in addressing the problems, but the process was disruptive and time consuming.
One HVAC company couldn’t solve problem yesterday, they actually recommended Dukes! Technician (I think it was Manuel) did a great job. Problem was solved quickly.
I called Dukes of Air after another company had done an $1800 fix that hadn't addressed my problem. Dukes was incredibly professional, took time to understand my system and explain to me that the other company hadn't really screwed up after all and that I could still trust them.I went ahead and used the first company because they credited me back some of the initial repair costs, but I would recommend Dukes as a tremendously honest and talented company.
I love AZ Dukes of Air! I've referred friends that are super happy too. Too many companies out there are untrustworthy. Many times they'll just say you need a whole new AC unit. Dukes of Air is honest, always come in a timely manner, and if they can fix it they will and not try to upsell you! I highly recommend to everyone in AZ!
Lauren Manciet
2 years ago
Randy was great! He explained to us about the air filters we should be using vs what we are using in order to not overrun our unit and prolong the life! Great company! Highly recommend end!
I had three new Trane units installed by Dukes of Air. They did a great job! I had a minor repair on one unit 6 months later in the heat of the summer. Came out the next next day at no charge. Great customer service!
Todd arrived even earlier than I expected (he called to make sure it was ok first) because he finished another job early. He was able to troubleshoot our issue with the heating system.Todd was thorough and explained the issue to us so we knew exactly what had happened. He was very clean and completely professional. I would definitely recommend Dukes of Air for anyone needing HVAC service.
Brian Brandon
2 years ago
Called Dukes of Air to check out a VERY LOUD ventilation fan in our attic that had begun acting up over the past 2 weeks. I assumed the motor was bad and needed to be replaced. Todd showed up on time, w a mask on, and crawled up into the attic to check out the fan. It would've been easy for Todd to just have replaced the entire unit and charged me a high fee for a replacement, but he took the time to really look everything over, and was able to remount the unit in a way that took care of the noise. It's now more quiet than its ever been, and it cost me a fraction of what I was expecting to pay. Thank you Todd and Dukes of Air!! This is the kind of customer service that creates loyal customers.EDIT: Just had to call Dukes of Air back out to take care of an AC issue that started up at 10pm on a Friday night. I texted their customer service number, and received a text back at 7am Saturday morning when Dukes of Air opened up. They had Todd at my house within 2 hours, and Todd had my AC back to blowing cold air in under 30 minutes! Love this company!
Suzzie Smith
2 months ago
I was serviced by Ace a few days ago. He was honest and let me know what was going on with my system. My Father lives out of state and owns an HVAC company in our home state. Ace called my Father today and went over all the recommendations with him as well. I feel as though I am in good hands with this company. I have been using them since 2021 and all the techs that have come out are nice, honest, and give just overall great customer service.
Corinne Dixon
3 years ago
AC went out in August, and on a weekend (OF COURSE) the day before my husband deployed to the Middle East. Dukes of Air came out right away, on time, super friendly, and even gave us a military discount! We had just irrigated our horse property and the unit was only accessible with my husband’s irrigation boots....which he put right on and repaired the unit in 😂. Thanks, again, for the wonderful service. We have used your company for years and will continue to do so. Everyone at your company, including the office staff, is always a pleasure to work with.
Duke's of Air came out to do a check for us through SRP's referral program. They ended up finding a major issue with our system. They took care of it quickly and also found out the work could happen under warranty. Tom was very professional, worked around our schedule, and did a great job explaining everything to us. He also followed up with us when we asked about an issue that ended up being unrelated to the A/C work. The office staff is also very friendly and helpful. We are very happy with the work done and will be using Duke's of Air in the future. I already have another check-up scheduled for the fall.
We have been a customer of AZ Dukes of Air for the past 2 years. They replaced one of our AC systems in 2019, during the install they did a great job at a reasonable price. Since then we have used them to maintain our AC systems and to make some adjustments to our duct work. Every time they come out they do a great job and are always looking to take of our needs without always trying to upsell us on anything. One of the units they service is over 20 years old and they have never told us it needs replacing due to performance issues. We will continue to use them for our AC needs and would highly recommend them to anyone looking for a new AC company.
We had a great experience with AZ Dukes of air. We had a routine AC tune up and had no issues. Adam was very thorough and even helped us troubleshoot a problem we were having with one filter door flap not closing right. He came up with a great fix and now we no longer get any workshop-hobby garage smells permeating through our home. They really are very good at communicating, which is so important. Adam called to let us know when he'd be there and arrived when he said he would. There were no hidden surprise costs at the end. Everything was just as they quoted. So refreshing to have a company stay true to their word! Needless to say, we will be reaching out to them again in the fall. We highly recommend!
First, service was quick and efficient. However, prices were not clearly communicated at all. When I spoke to set the appointment, they informed me there was an $85 service fee but it would be deducted from any repairs. I knew what was wrong, simply blew a fuse on one unit while installing. The fuse is approximately $4. He was here for 11 minutes. I expected a cost around $85, maybe $100 max. Nope. $200 later! If they had communicated the price ahead of time, it would have been cheaper to fly my dad down from Oregon to fix it. I won’t use them again. Just simply not a fair or reasonable price for the time or parts required.
Robert Schmitt
2 years ago
Love Dukes. Team is very fast, responsible and the post install service has been great. Justin and Marcos were very helpful in answering all my questions and getting service done. Will be referring others to Dukes.
This is not the cheapest company but it came recommended to us so we felt that was a good start. They installed 2 HVAC units using 2 crews in 1 business day. At the end of the day, I paid and the crews left. Ten minutes later, my daughter noticed our water was turned off. We thought that was weird the HVAC guys needed to turn the water off to our house but it's an easy fix to turn it back on. My husband went to the valve and turned it on only to discover the hose bib attached to the same pipe system was leaking a continuous stream of water. After some phone tag and general disorganization, the crews returned and 5 young men stood on my front porch and all swore to me nobody touched my water valve. The manager my husband spoke to was rude and condescending about a wearable part on our house inside the hose bib and not his fault. This sounds reasonable except that's not what happened. Something went wrong when somebody from their crew used my hose and they hid it by shutting off the water and hightailing. I can only assume there was negligence because there was an attempt to hide what happened. We had a plumber out the next day to fix it and asked him to do some work on our water heater's escape valve while on site. I guess we spent enough money with him he threw in fixing the hose bib for free so I have no idea how Dukes would have handled receiving a bill from us. But if it was with the same professionalism we received from the manager on the phone, I wouldn't hold my breath. The AC units are installed and seem to be working. If you want to take a chance they won't also cost you money to fix other random things they destroy in your house while on site and then try to hide from you, hire them. I wouldn't.**Edited - I followed up with Dukes after the plumber and before I posted this review. Tonya is full of monkey business. Looks like my customer service experience ends at welcoming me to reach out to them an additional time in this very public forum. Be wary.**Edited - About a month after our total replacement of the 2 units, our house was hot. The upstairs unit was registering 88* and running constantly while the temperature was climbing. Turns out, there was a leak in the system. They had never tested the lines before they ran off my property, presumably after the leaky water pipe and turning my water off incident. They were able to come back after a few days and repair the system. We had replaced 2 old units that were working fine so they wouldn't break mid-summer. I was thrilled to have $18k of new equipment not installed properly in a hot house mid-summer. Buyer beware.
Justin was professional and friendly. He explained what he was doing every step of the way. He was on time, figured out the problem quickly and had my swamp cooler up and running in an hour. I would highly recommend Arizona Dukes of Air.
Have used this company for years and continue to be very pleased. On the most recent visit for routine service, our technician was working on our hvac and heard our freezer rattling. He knew what was causing it so he took the back panel off and fixed a loose pipe. He figured we would appreciate a little surprise service. Our HVAC continues to work great and now the freezer is perfectly quiet as well. Cant say enough good things about AZ Dukes of Air and their crew. Thank you!
Travis Sealock
4 years ago
We just replaced both unites in our house. Luis and his team arrived on time, communicated through every step of the install and when they were presented with a challenge they solved it to the benefit of us, the customer. My house was left the same way it was before they arrived and every aspect of the installation they did addition steps to provide a higher quality installation. - bitterness of poor quality last long after the the sweetness of a good price! The Dukes delivered on everything they sold us on!
Morgan Abraham
2 years ago
We used Dukes of air to replace 2 air conditioners a few ya are ago. We have had great results with using them and whenever we have questions or concerns, they are very responsive. They genuinely care about their customers and are always super friendly.
RYON the Technician came out here for a service call he was respectful he knew what he was doing my thermostat unfortunately was not hooked up for a two stage it is a two stage air condition and the last company came did not wire it for two stage Anthony took the time to wire my thermostat for a two stage great service reliable on time honest. Definitely will use his company in the future
Dukes of Air has been consistently professional, honest and transparent about the work being done and/or needing to be done.
Michael Schwartz
3 years ago
I made an appointment for a cleaning and tune up of my air conditioning unit. The price was very fair. Anthony G called me 30 minutes before he arrived and was thorough and professional. He gave me a rundown of my ac units condition and was very courteous. I will definitely request hI’m for any further repairs and highly recommend Arizona Dukes of Air
Randy is the tech that performed recent maintenance at my home. Great tech that is thorough and honest. He was able to give me a few updates on the current status of the AC unit. He's awesome and this company has been outstanding the last few years I've used them.Too bad they don't service the West Valley in Buckeye, it would be a no brainer to have them servicing my new home.
Hayley Forsyth
5 years ago
Arizona Dukes of Air is an amazing company to work with. I needed a last-minute appointment and service. I called them and they had an appointment for me the very next day. Not only were they able to come right away but they were so easy to work with, helpful and fixed my AC problem immediately. As a business owner myself I can’t say enough great things about their customer service. I highly recommend them to anyone. Thank you so much!
Patrick was very knowledgeable and professional when I called initially to get information about my problem. Scheduling was done on my schedule. The technician called me 30 min prior to his arrival so I could secure my many dogs with no problem. The problem was quickly diagnosed and repaired in the most economical and expedited fashion. I would recommend this company to anyone looking for repair work on air conditioning.
Getting right to the point, The Dukes team's honesty and professionalism will win your business. We had another company come out and suspiciously recommended complete replacement of our two HVAC systems. System replacement wasn't necessary at all, and Kyle from Dukes of Air quickly pointed that out to us. Kyle reconditioned both systems and we're now looking forward to using these systems for several more years. Having the option to recondition instead of replace is huge and made sense for these two systems. We are certainly happy to have Kyle and the entire Dukes of Air team on our side.
Latifa Rothrock
2 years ago
I had been a customer of Arizona Dukes since 2016, using them for my vacation rental. I was very clear that this was a vacation rental and I needed to repair it quickly. The blower motor and module went out on my master bedroom AC unit on September 2nd, during the 115 degree temps, with a guest in the rental. I called Arizona Dukes, they sent Chris out to look at the AC and he gave me 2 options. I decided to repair the unit for $1800, to replace I was quoted $7000. I was told that the module and blower motor from Lennox was backordered until 9/11, and they would have it shipped immediately. 9/9 came and I called to check on the order, they said they would check and get back to me. No call back! 9/10 I called again @ 8:30 to check, they said they would check and get back to me. Nothing!!! I made another call at noon to follow up, as I am getting nervous and my vacation rental is without AC with a guest, which they were very aware of. They finally told me that Lennox had no update and no idea as to when the part would even be available. So my guest was without AC from 9/2 - 9/11. I called Chris, the tech on 9/10 3 times and left him a message asking for his call back, as Katie in the office informed me he was going to go to local supply house to see if he could rig the system until the module arrives. He never even bothered to return a call. I would still be waiting for AC in this unit, if I didn't look elsewhere. I took my $7k to Comfort Experts and will never do or recommend ADukes to anyone. It's obvious that these reviews are stacked! There is no possible way they have 5 star reviews! I can't be the only one that has had a negative experience with this company.
Heather Landrum
4 years ago
Just had a regular maintenance check up done for our AC. They were very pleasant and easy to schedule with and sent me a reminder email prior to my appointment date. The rep they sent out was Tarr, who was very knowledgeable and did an excellent job answering questions and advising me on condition of or system. Will definitely used them again!
Josef Curtis
3 months ago
Dukes is the best! I’ve had them come out twice to repair my AC unit. Both times they were fast, professional and communicated the issues clearly. Justin was the service tech this time around. He identified all the issues with the unit and had everything repaired within a couple of hours. I definitely recommend Dukes of Air to anyone thinking about AC repair.
Jeff Franklin (AZRealtorJeff)
4 years ago
When making a big purchase such as an air conditioner, car or a home I always spend a lot of time researching before making a decision. I began this process by looking at air conditioning companies that have at least 200 reviews and then sorted out the ones that had close to five stars. I then made phone calls to find out which of those had been in business at least 10 years. I selected three companies to come out and give me estimates. Jerry from Dukes of Air gave me the best price, they were going to install aTrain unit and we upgraded to a 16 seer unit. Jerry was very considerate, thorough and responsive to my questions. He also addressed things the other representatives did not. I told Jerry that one of my concerns is that the company I choose will be around in 10 or 15 years if I have any problems. He said that Train actually will make sure that if the installation company goes out of business they will still make sure that they stand behind their product. It was an easy choice to select Dukes of Air to install our new air-conditioning unit. Their crew arrived on time and was also were very courteous, respectful and responsive to my concerns. I would highly recommend Dukes of Air for all your air conditioning and installation needs!!! Jeff Franklin, Realty Executives
Great service provider all around. My technician Jesus did a fantastic job servicing our HVAC system and relocating the thermostat. He was extremely friendly and knowledgeable, and took his time with the job.
Phenomenal! They installed a brand new A/C unit on my roof with new duct work and returns. They had the best price out of 3 different companies. They also came out to make some adjustments to airflow afterwords to make sure I was happy. I would highly recommend Arizona’s Dukes of Air!
Dukes of Air replaced our AC unit in the middle of the summer, in the middle of the first huge pandemic surge, in less than a week for a fair price with an excellent warranty. There was a small fan issue we noticed a few days after and it was fixed within hours of calling. We were displaced with premature twins and a 2 year old and they were thoughtful with our needs and quick to help us get back home during a very scary time in to be in the world.
Justin F. was knowledgable, courteous and efficient. I am very pleased with his manner and professionalism. A/C unit is fixed - cold air is back! Our baby can sleep again! Thank you, Dukes.
Our AC went out yesterday and My wife and I were freaking out because we have an infant and it was 113° F out there! Dukes of Air was amazing! The front office staff was incredibly understanding and, during the busiest season for AC companies and ON A FRIDAY AFTERNOON, they were able to get someone out to us within 3 hours. Tom was an amazing help and got our AC up and running in no time! The price was more than fair and the service was 5-STAR! Thank you Dukes of Air; I am definitely a lifelong customer!
Tom arrived right on time. He was friendly, professional and thorough. He quickly found the problem with our A/C and gave us a fair price for repair. He finished the repairs faster than I expected and had our air blowing ice cold again. I'm very pleased with the service and highly recommend them. I will definitely use Arizona Duke's of Air if needed in the future.
Rhoderick Castillo
3 years ago
Experienced an excellent level of service starting from the initial service call and all the way through the end of an essential repair on our AC system.Our service tech, Kyle did an amazing job of explaining and showing the problem and fixing the issue. He was a true professional in all aspects.I found our new go to professionals for our HVAC needs.Thank you, Arizona's Dukes of Air!
I’ve been using Dukes of Air since I had my first home. Now that I’m on my second, I wouldn’t trust anyone else. They make things easy, are always professional, and when I had to replace my AC, they stick with what they know will work and don’t take any shortcuts.
The Andrew Wamsley
3 years ago
Every interaction I've had with Dukes of Air has been positive. Had a new system installed and they did a great job. Felt like they went the extra mile on install and did some of the little things that other companies do not. I would recommend to anyone.
I called at 8:30 in the morning to see if someone would be able to check my air conditioning unit which had stopped blowing air the night before. I was told someone would be able to stop by between 10:00 and 12:00 and they would call me when they were on their way. The service tech, Justin, did just that and met me promptly at my address. He was very thorough, courteous, explained everything that had to be done, as well as the cost, prior to doing the work. I will use this company again. This was one of the best experiences I have had with an A/C company. The other large company I had called the night before never got back to me, then when I called them again, their computer system was being updated, so no one could do anything. I'm so glad I called Arizona's Dukes of Air!
Rico Pimentel
3 years ago
I had Arizona’s Dukes of Air come out to service my A/C unit. I had used them before so I knew that I was going to get excellent work done. Anthony called letting me know when he would arrive and he was right on time. Found out the problem and went to work. He also let me know what other things that may be needed to be fixed in the future. He did a great job at a reasonable price. Thank you!
I've used Dukes of Air several times for A/C service and repairs. Each time I've received prompt service from a professional and courteous technician. They arrived at the promised time (or earlier) and they provided a phone call to let me know they're on the way - which I really appreciate. They diagnosed my problem quickly and made the necessary repairs to get me up and running again. This company won't try to sell you unnecessary parts/service, but they do provide recommendations for preventive maintenance . They take time to explain the diagnosis and offer whatever options are available to remedy the problem. Don't fear that the only solution will be a new A/C... these guys offer the minimum/best repair to get running again quickly. They do offer suggestions for maintenance and they offer a customer care maintenance plan if you're interested in establishing a longer term commitment with this company. All in all I have had exceptional service and experience with Dukes of Air and I would highly recommend them to anyone looking for great, honest, ethical and professional A/C service.UPDATE Oct 2020: I just had Arizona's Dukes of Air back out to my house today to diagnose an air handler issue (noise). I noticed strange noises coming from my attic and a call to Arizona's Dukes of Air this morning resulted in a same-day service appointment. Justin arrived earlier than expected (but that's a good thing, and he called to let me know when he was on his way to my house). He was friendly, courteous and efficient. He diagnosed my problem quickly (a loose/slipped blower cage) and repaired the problem. No unnecessary new parts and no up-selling (consistent with all of my previous experiences with this company too). Overall Justin was great! If you're curious, the technicians are practicing health/safety protocols with masks, etc too. I have years of experience using Arizona's Dukes of Air and every experience is positive and professional. I highly recommend this company.
After calling around, Dukes was the only company not pushed a month out. I didnt have to go through an annoying recording to book an appointment either, right to a person who scheduled it with no hassle. Anthony came out two days later. He called early and even came earlier than our appointment block time which I loved! He was quick, clear, and made sure we understood how things worked. Friendly too. Will definitely use Dukes of Air again when we need to and will recommend to friends!
From scheduling service to completion, everyone was professional and efficient. The service technician, Zach and Jesus assessed the issue and it was quickly resolved. We are very happy with Arizona's Dukes of Air and they will now be our one and only resource for AC and Furnace repairs. Update: Our heater (2031-2022 season) stopped and Jesus came out to assess. Jesus was thorough in his evaluation and spent time showing me what issues he found from previously improperly installed flues and a plenum, freon wasn't charged properly when our system was replaced (by another company) 8 years ago and backflow issue we've been having with the drain pipe. Jesus and Chad spent hours fixing our HVAC units, and most importantly they did an excellent job, even cleaning everything up. Dukes of Air will continue to be our one and only professionals for our HVAC units.
I had a very bad time with a different ac company. Dukes came in, fixed the issue, took on a responsibility of a warranty that they did not sell...it came time for the junk ac unit (that was only 5 yrs old) to be replaced. Dukes (at this time they were still sterling air)..came in and removed everything 100% and installed a new unit ...all 100% new right down to the wiring....they are the best..very good service, great follow-up and they do what they say they will do 100%...I highly recommend them for ANY need you might have...
Evan Shatzen
11 months ago
Randy from dukes of air came out and fixed our AC unit. He was incredibly proficient, knowledgeable and personable. I couldn't be more pleased with his proformance, Allstar hvac expert. This company is an elite service provider.
Dukes came out to check on our thermostat and air temperature a few weeks after installing a new unit. Walked us through some settings and explained when and why we should change them from time to time. Adjusted a water flow issue and explained process along the way. Great customer service.
Other vendor took 4 days to take a look and then gave an estimate of up to a week to get the part. Meanwhile we had no AC at all!Called Duke’s of Air and they made it out in 3 hours and had the AC up and running within 6 hours!Todd C. was a pleasure to work with! He found the part we needed on the store shelf and we were able to sleep comfortably for the first time in 4 nights.Can’t say enough good about the service provided by the Duke’s. This was customer service the way it’s supposed to be and all for a more than fair price!
John Nielsen
8 months ago
From a friends recommendation , gave The Dukes of Air a try to get my A/C system checked. Could not be happier, from the phone call to make the appointment and the service technician (Randy) . Arrived on time and was polite and friendly. Definitely knows his stuff!! Cleaned my system, tested electrical system and line pressure. Then explained my system and want to expect from it. Feel very good about his work.👍😀👍😀👍
Always on time for scheduled appointments; professional technicians who are knowledgeable and exceed expectations.
Phil Nawrocki
3 weeks ago
I called this morning and was able to get an appointment the same day in the afternoon. The service tech. was professional and explained everything to me. A very nice experience.
Jessica Quiroz
4 months ago
Dukes of air has been our go to a/c and heating maintenance and repair company for years. They have great techs and the maintenance plans they offer are really worth the money ( especially in AZ). Rion was our tech this time for our routine scheduled a/c maintenance and he was right on time, super nice and professional. Poor guy broke the news to us that our unit might be on the way out ( its limping along at 16 years old) but gave us some great options for if we wanted to keep it going and to possibly start thinking about getting ready for a new unit. I like that the Duke’s techs always share what they know and always give us options on what needs to be repaired and what can wait a little longer. We recommend them to everyone we know because it can be hard to find a consistently good quality company that delivers reliable service every time.
Rosalie Kist
4 months ago
Our tech was Ryan. He was very professional and friendly. He answered all my questions. I even signed up for further service. You must keep such employees like Ryan very knowledgeable and friendly. Rosie
We woke up this morning to our AC unit out. We have only lived in the home for 3 years and didn't know who to call. We called Dukes of Air and we were absolutely grateful for their service. Todd was here quick and asked all the right questions to get down to finding a diagnosis. He checked everything out, was very polite, and professional. He was up front about total pricing before locating a new part for us and installing it which we appreciated. After install he checked to make sure the house was cooling properly and explained to us maintenance and answered the questions we had about our unit in am educated manner. We would definitely recommend them, and definitely call them again if we ever need repairs in the future. Thanks Todd!
Rodney Van Bebber
4 years ago
We lost our A/C in the middle of the night. I called the Dukes of Air before 7:00 AM, and Tom was here by 9:00 to make the repair. Great service at an expected price, and our system is good to go. Tom was thorough, quick, and pleasant. Not a hint of up-sale or those type games. The problem was diagnosed and fixed. We Will definitely use them again when needed.
Smilin' Jack
3 months ago
We had a new AC/Heater unit installed in May 2021. It's 2 yrs later now and I was recently trimming a bush that is positioned in front of a grate. While trimming, the AC was on and I was concerned about the feeling of cold air coming from under the home by way of a grate. I called Dukes and explained ... Pamela confirmed that the unit was still under warranty and set an appointment with Justin for the following day. I have been delighted with Justin from previous service calls and when he arrived he brought the new guy Jeremy, who had a super friendly manor just like Justin ... it was 2 cool guys ... for the price of one. They investigated and found that 2 ducts (original) had fallen away ... about an hour later they had corrected the problem and the force of air inside was 50 % stronger, which was a bonus benefit that I had not even considered and of course the force of air was greatly diminished coming from under the house. Thanks guys ...
Jeff Kratchman
a year ago
Everyone at Dukes Of Air was great. Sales explained everything and there was no surprises. Installers called ahead and showed up on time. They cleaned up after they were finished.
Fast. Polite. Excellent service Have used TheDukes for about 5 years.. they have always been great! They saved my son's life (pretty much) this year by installing a new unit when I was not home. Great phone/financial help!
Randy completed our Spring Maintenance tooday. He was cordial and thorough. Photos of the attic unit, the outdoor condenser, and readings were provided. Before leaving he discussed the full details of the work completed. Thank you. We are ready for summer.
Brent Barcena
2 years ago
I called in the morning and within hours they were here to diagnose the problem with my AC. My tech Justin was not only professional and knowledgeable but he was extremely friendly and trustworthy seeing as how I just let him do his thing while I was working from home like most of us these days. He was able to finish his work the same day and got my ac to work. He explained to me the cause of the problem and the remedy. Thank you for taking the time to care enough to explain this. I’d recommend Dukes of Air to anyone, specially with my experience with Justin. I can’t speak for all the staff there but Justin knows his stuff!
Anthony (Seattle) was extremely courteous, professional, punctual and knowledgeable. He was friendly and very personable. He diagnosed our AC problem immediately. He was thorough and showed us what was wrong and what needed to be done. He gave us time to think it over and did the repair very quickly. We will use Dukes of Air for our future AC issues and will specifically ask for Seattle. We will definitely refer Dukes of Air to our family and friends.
Dukes of Air was awesome throughout the process of my AC unit replacement, start to finish! The crew was fully prepared and completed the unit replacement promptly and with no surprises. Also, they were respectful of my home and my family the entire time. I am happy I chose them for a major investment in my home. I will definitely recommend them in the future. Thumbs up for the orange trucks!
I have a maintenance agreement with Dukes, had my first maintenance checkup today. I have got to say, VERY HAPPY I found Dukes! The tech tat came today, Kalem, is not only such a nice guy, but extremely thorough in his inspection. He asked about my systems (I have both a furnace and a heat pump), how they were operating, and if I had any concerns BEFORE he started anything! He took pictures of everything and added information to my account so there are records of model and serial numbers. Never rushed through anything. I am SO HAPPY I called Dukes of Air. Will be a longtime customer!! Fantastic service!!
After a frustrating experience with Parker and Sons we called Dukes for a second opinion.I called Dukes Friday morning at 7:30 am and let them know our AC wasn’t cooling. They gave me a window of 9-11am the same day. At 8:15 am I received a call from the technician, Tom saying he was actually going to be 15 minutes early. Tom was very friendly and knowledgeable. Within 10 minutes he had diagnosed the problem and given us the great news that all we needed was a new thermostat. 2 days earlier Parker and Sons sold us a new capacitor and the following day the AC stopped cooling. They sent out a sales agent and told us we needed to purchase an entire new AC for $10,000. Arizona Dukes of Air fixed the problem for under $200. Tom and Arizona Dukes of Air were 100% honest, reliable, affordable, friendly and efficient. Thank you for running such an ethical business. You will be our first call the next time we have an issue.
260 for a four dollar part. Good job can only imagine if part was 10 dollars what it would have cost.
Rick was a great technician. He went the extra mile to make sure the leak in my heat pump was diagnosed and repaired without guessing or overcharging me for things I didn't need. Great service, prompt efficient response, and customer focused. Thanks AZ Dukes!
Diana Aguiar
5 months ago
Randy was amazing, he was highly proficient with a positive attitude! Happy we found this company.
Very impressed with this company’s a/c install service. Very organized, very thorough, and clearly put the customer first. They exceeded my expectations, finding things that needed to be fixed that the customer would’ve overlooked all to ensure I had an optimally running system vs just trying to finish the job and cut corners to collect a paycheck. Very professional crew that were all courteous and catered to the customer’s needs.
Pam BRITSCHGI
6 months ago
They came quickly and diagnosed our problem as being the thermostats. They had some on the truck and got to work installing and programming. They also performed a maintenance check and found everthing else in good working order. We have a maintenance contract that covers two calls a year. Very happy with the company. Scott was our serviceperson and he was very quick and professional.
Justin arrived on time and super helpful. He was able to get out air back up and running on a holiday weekend. He was friendly and provided professional service. I highly recommend Dukes if Air.
Devan Gutierrez
3 years ago
We had a great experience with Dukes of air! We called Monday morning and someone was at my door by 11:30am. He had everything he needed to fix our AC right then and there. We had cold air coming in in no time!! Justin had great customer service!
The heat had not been working in the downstairs unit of the house. Ryon was able to diagnose and remedy the problem in a matter of minutes, with the root cause being a dirty heat sensor. He also let me shadow him so I could learn how the unit worked. I have used this company for the last few years for other A/C issues and a new A/C unit due to reasonable prices and the professionalism, efficiency and technical ability of the technicians. If I don’t like a company I will jump to the next one on the list, but I have continuously relied on Dukes of Air for my HVAC system.
Dukes of air are great. They were on time, checked everything out, told me the outcome, and we’re very professional. I won’t go to anyone else.
I installed new thermostats in my home and the air conditioning would not turn on. Arizona Dukes of air came out the same day and right away figured out what was wrong. Both my air conditioners are properly working now. Great job guys
jon & stephanie Eaton
2 weeks ago
2 weeks ago, my wife and I decided that we would be proactive and replace our 9yr old, cheap air conditioner next year. Of course, 1 week later, on a Saturday evening, it broke down. We have a service agreement with Dukes of Air. So, we called them. Low and behold a person answered, a miracle in this day and age. They had a service tech here the next day, Sunday. Jesus, the technician, was here for 3 hours. Discovered that we had lost all the refrigerant, which meant a good size leak. He unfroze the coils and filled up the refrigerant. We decided that instead of sticking money in an old AC, we would get whatever is the best one on the market. Monday morning, I called Dukes of Air at 7am. By 8am, the sales Rep, Jerry, arrived. I requested him because I knew he was honest due to a prior experience where I wanted to spend money with them for a garage AC, but he talked me out of it and showed me how to cool the room with just a portable that I had. So, we set everything up for an install on Thursday. We ordered a Trane 18 seer, variable speed, 5-ton unit. Research shows it’s one of the best. With the climate changing, we had to be prepared. Jerry stated that he would make sure we stayed cool until the install. A shout out also to Pamela and Tiffany of customer service who patiently took all my calls and questions. Wednesday evening, the AC ran out of coolant again and the compressor locked up. Made a call, then Pamela called me back and said Jesus was on the way. He was here within an hour. He basically resuscitated the unit after an hour and a half and we were cool again. Thursday morning, Branden, Angel and team were here at 6:45am to begin the install. They were absolute workhorses, no breaks, just worked straight through to 1pm. But, some technical issues came up during the testing. It would work fine in testing but not in run mode. They stayed at it talking with multiple people on the phone, trying different things. Then the install manager showed up to help at 5pm. They decided to replace the new thermostat that they installed and low and behold, everything worked. Even though they had been here for 11 hours, Branden and Angel cleaned up everything including vacuuming the floor and stairs. The customer service of Dukes of Air is just top notch. From the people in the office to the service techs, the install team, and the sales rep, they cannot be beat. Dukes of Air is not the cheapest and not the most expensive, but they are by far, the most ethical and honest company I have ever dealt with. My thanks to Pamela, Tiffany, Jerry, Jesus, Branden, Angel and the rest of the install team.
They do a wonderful job. We're on their maintenance plan and I love that they keep everything working perfectly all the time and even helped change out some filters we needed to do this time too. They're efficient, courteous, and helpful. Highly recommend.
Wendi Bahling
3 years ago
We have had good technicians every time. This last gentleman, just moved to the valley in February and was amazing. Very friendly and honest. I am glad that I have used Duke of Air for several years because they have kept up our unit in tip top shape!
Thanksgiving Homes
3 years ago
AZ Dukes of Air does quality work for a fair price - that’s value. They’re reliable and will follow up to make sure everything works. Our dedicated service expert, Kalem, is knowledgeable and has a good attitude. The best part is Dukes of Air doesn’t try to get you to do unnecessary service or replacements for stuff that you don’t need. They’re our partner for the long term on all our rental properties. Often the result of their inspections is that everything looks good and nothing needs to be done at this time. That’s how you know they’re being honest with you and not trying to up sell.
Daniel Martinez
2 years ago
Justin did an amazing job, he was polite and knowledgeable. He went above and beyond to the point of having to create an attic access through my upstairs bathroom ceiling in order to properly attach a return duct that had fallen loose. Thank you for the great service, I would highly recommend them for all your A/C needs.
Jesus was very professional and informative. Did a very through inspection of or heating system. When finished showed and explained many maintenance options designed to save us money.Very pleased with the service and highly recommend
Eric L Becker
4 months ago
Ace was our technician and he called 30 minutes before he was to be here and said has on his. Arrived on time. He was professional and easy to talk with. Discovered we need a new capacitor and showed me the part and explained its function. Took the time to check with the A/C manufacture as to warranty on the part which reduced our bill $100 or so. I'm very please with the service call.
Katy Meyerhoff
2 years ago
Dukes of Air are fantastic! Jerry was so helpful in educating us on the best way to get maximum airflow with our system. He saved us tons of money not replacing our whole system. The very first night we felt a difference. They also recommended Aeroseal which will help and are having done today! Overall such a great experience that produced great results! We are a lifetime customer for sure!
Excellent company that I have used for our HVAC service for two years. Scheduling was simple and convenient and the tech notified us of his arrival and arrived at the beginning of our time window. Chris did a great job, was friendly, helpful & efficient.3/7/2020 a/c not working. Called the Dukes Saturday afternoon to schedule an appointment but they came out that day and fixed the problem. Thank you Dukes of Air!
Wayne Freeman
10 months ago
First off I would like to say thank you to Ace and Dukes of Air. Right before 4 PM this evening my AC decided to go out. My Nest was giving me an error with the Y1 wire. Which is the cooling wire. It just reached 100° and it’s a Friday evening about to start. I’ve just recently been diagnosed with a medical condition in heat triggers a reaction so I needed my system repaired ASAP. The Dukes of our dispatch had a technician at my house in 30 minutes. Ace did a great job of troubleshooting my issue, ace was able to identify the wiring issue and corrected and also replaced the transformer and coil. He did all of this while a monsoon just happen to come in and he was soaking wet when it was all done. Ace was professional thorough and explained everything that he did. I want to thank ace and the Dukes of Air team for all they do! Do you have a customer for life! As fixing my AC probably saved mine!!! Thank you!!!
We LOVE Dukes of Air! Recently, Scott and Dustin came out for different services. They were both knowledgeable, professional, and made us feel we were in the best of hands.
Christopher Jones
3 years ago
We have been using Dukes to maintain our AC units for about 5 years. Everyone we have dealt with, from the office to the technicians, has been completely reliable and honest. They always look out for the best interests of their customers.When we recently sold our home, the buyer had someone from another company come out and inspect the AC units. That tech claimed the compressor on one of units was bad, and recommended $2900 worth of repairs! We didn't believe it, so we had a Dukes technician examine the same unit. Turns out the tech from the other company had overfilled the freon, causing the circuit breaker to trip. Anthony, the awesome Dukes tech, drained the excess freon and restarted the system, which now works perfectly. Total cost to us? $85 for the service call. Money well spent, and Dukes saved us $2815!Needless to say, we will continue to rely on Dukes of Air to service our new home. Can't say enough good things about them.
Morgan Peterson
10 months ago
They replaced one of our AC units for us. They are on time and great to work with. We have worked with a different company before to replace a different unit and that company left the entry to our attic completely dented and filthy with fingerprints and scrapes, and ruined our carpet. Dukes of air completely covered my carpet with tarps and then before they left, they patched and painted the attic entry. Would recommend again and again.
Alison Krogstie
a year ago
Had a great experience with this company today. Needed a maintenance appt to deal with a squeaky unit. The tech, Chad, who came was very professional, explained everything he was doing and the reasons why, and fixed the issue. I'm very satisfied with the service I received. Thank you AZ Duke's of Air, happy customer and job well done!
I called on Thursday afternoon at 5:00 PM and Kate was able to get someone to my house this morning and Justin even called to see if he could come earlier. Justin was very pleasant and took care of my AC issue and explained everything. Their prices are extremely reasonable. Our AC is 10 years old and probably will need replaced soon, but Justin said everything looked good and didn’t even try to push for a new AC, which is what I was expecting. You can definitely tell this is a family owned business. I will definitely be using Dukes for all my heating and AC needs.
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