Farnsworth Heating Cooling & Plumbing

The company is very hard to get ahold of to get a issue resolved with duct work. We had a new A/C unit installed a couple of years ago, prior to having the new unit install I replaced most of the duct work in the house. Once I replaced the duct work the the old (undersized) A/C unit worked alot better and all of the rooms stayed alot cooler. We had the new unit (4 ton Goodman) installed and it works great with the exception of 3 of the bedrooms do not stay as cold as they did with the under sized unit. The new unit was installed the end of October and wasnt used until the next summer. I have been trying to get someone out to our house to figure out what happened to the duct work that the 3 bedrooms dont stay cool. We have had a service tech out and was told that the A/C system is working properly and that he would let the owner know that someone will need to bring a hood out to check the pressuer in the different rooms. Needless to say that was over a month ago. After waiting for a week and not hearing from the company I tried calling them with no luck of getting a answer (it almost seems like my calls are being avoided) I then called from a phone that my name doesnt show up on a caller ID and got someone to answer the phone with no problem and was told that it would be looked into and I would receive a call back. Not surprising but I still havent recieved a return call (that was about a week and a half to 2 weeks ago).

The Farnsworth team was there on time, and finished the installation of a new A/C unit faster than they quoted, which was appreciated. The unit is working well. The unit was dented during delivery or installation, but they are taking care of the issue.

My AC went out and Farnsworth came out the next day. Got me quoted a fair price and installed a new AC in about 5 hours. Would recommend to anyone!

The crew of 4 that Farnsworth sent out were very polite and very professional. I can’t say enough about my AWESOME EXPERIENCE. They replaced our ac and heating unit and cleaned out our ducts/vents. They removed all remnants of the old unit and cleaned up their work area after the new install. Installation and vent cleaning took one day which was great. I HIGHLY RECOMMEND Farnsworth Heating and Cooling they are GREAT!!!

Farnsworth Heating, Cooling & Plumbing installed a new energy- efficient two speed 5 ton split heating/cooling system October 2021.

Farnsworth turned out to be a complete fail in servicing my AC units, and later I found out they did a poor job in installing the new unit in the first place.

During the annual A/C check late in the spring of this year, Chris the tech, indicated the new unit’s condenser was failing and should be replaced and that the new unit’s drip pan was badly rusted and not draining properly. Additionally, under the contract, the annual check is supposed to include a chemical coil cleaning which Chris failed to do, stating the chemical cleaning was not included (even though the contract does specify the chemical cleaning is part of the service). He did not have a replacement condenser in his truck and also did not have a vacuum to blow out the clogged primary drain. I asked him on his next visit to the area (they only service our area on Wednesdays) to install the replacement condenser and blow out the primary drain line. He never returned.

In the Phoenix August heat, the condenser on the unit he installed 3 years ago failed and the unit would not operate. I called for service on a Monday evening, Chris came on Wednesday and said the AC/Heater needed a software update, but that he did not have the correct phone to install the software update via Bluetooth and that he needed an IT specialist to do the software install. (I offered to use my phone to download the software, he refused the offer. I had the sense he was lazy or just did not have the training). He did not test or replace the failed condenser or try to repair or blow out the primary drain. He left after basically doing nothing.

After he left, I went on to the manufacturer’s website, located the App needed to update the system’s software and ran the update myself. It took all of 15 minutes to download the app, connect via Bluetooth and run the update.

I called the Farnsworth office several times and was told they would get back to me but never did. After my fourth call, I left a message and the Manager Joe returned my call. This is one full week after the unit failed. Joe said they just did not have the technical staff available to fulfill the terms of the service contract, and no tech available to come out until the follow week. His suggestion was to find another service company. I cancelled the three service contracts on the spot and they did refund the service contract cost.

I called a local service, Cool Breeze Heat & Air LLC, and they arranged to have their service manager come out that morning to assess the situation and perform the service. He found the system’s software up to date, found the condenser had failed but was still under warranty, and installed the replacement immediately. As part of his inspection he went into the attic to examine both AC units. The original 19 year old unit was still operating fine and within service parameters. The new unit however was another story.

The AC unit and drip pan was installed off level, so the primary drain was actually draining on an incline, forcing water to pool and cause a rust stain in the drain pan. This forced the unit to drain out of the secondary backup drain, staining the outside of the house uppermost drain outlet. He also discovered the install failed to take advantage of the unit’s built in two stage energy efficient capability such that stage 2, the high fan/high output stage was the only stage working.

Cool Breeze came back a day or two later to correct the primary drain issue and to rewire the unit to work properly.

I contacted Farnsworth and told them I expected the to do the right thing and pay for the $1,200 repair service cost to correct their faulty initial install. Not surprisingly, I’ve heard no response from Farnsworth.

Bottom line, Farnsworth provides poor, inadequate installation of new units, poor and incomplete annual service for AC/Heating systems and poor customer service.

What a great experience. I had a technician at our house within an hour of calling. Joe was honest and helpful. He replaced the part quickly and saved us so much time, money and energy! I will be calling them for all of my future heating and cooling needs.

When it comes to warranty they come with many excuses to refuse fixing the issue

Have a very nice man come here told me what had to be done. Nice more nice people to have working for you thank you

The guy, Wayne, that came out was really good( he’s been here before) And almost immediately knew why the ac was making noise, he got to work and had it fixed right awa! But the ac is still making a noise that probably only I can hear!

They do my PMA every year!

Excellent and prompt service!

We have had good and timely service from Farnsworth Heating and Cooling over the last
6 years we have lived at SVE. Their costs have
been realistic for services rendered and the
service staff have answered questions about our
heat pump and HVAC needs with knowledge and promptness.

I had a problem with the duct supplying conditioned air to the front half of the home due to a separation
between the master & guest bedrooms . We were able to locate the problem using a company that test the efficiency of ac systems, AZ ENERGY , Bernard the tech.assisting with making suggestions how to fixthe problem without bankrupting me suggested turning the air handler to up flow from a down flow and installing flex ductwork to supply the rooms with conditioned air.
The alternative would cost over $6,000 . Turning the air handler over and putting in new registers
&boots, flex ductwork, tape, pookipaste, time and a little research and cost no more than $650. I was so comfortable this summer and my bills went from an average of $265.00 a month , to $135, the work paid for itself in one season.
Thank You, A.S.H.

Fast same day service, our technician had our ac up and going in no time, thank you Joe and the Farnsworth Heating and Cooling team!!!

I was amazed at how quickly they were able to get us in the schedule. The technician was very friendly, and knowledgeable, and got everything done quickly. We couldn't have been more pleased!

We really like that Farnsworth helps us keep up with our yearly mantanice. We get a call every year for that. Very friendly staff. Chris Porter is the Field Supervisor. This guy is so friendly. Chris always let's us know what they needed to to for our check ups every year. Chris came by yesterday to check up on our air conditioning. The unit sounded fun to me so he came out went up on our roof and told us what we needed.Chris was very helpful explaining what happened and what needed to mantanice. I would not have any questions about calling them at all if other issues come up. I would like to say Thank you Farnsworth.

Prompt, professional service.
Thanks, Joe!

Always honest with their evaluations and fair with their pricing.

We purchased an AC unit and mini-split from Farnsworth Cooling in 2020 and received a two-year HVAC warranty service package. Joe was here to do the first year tuneup and maintenance check. Everything is working very well. Joe was very professional and we are pleased with our AC unit.

Good service, explained everything well, friendly.

Great service, tech was very friendly and through. Farnsworth is awesome, great value.

Professional, courteous team!

I have just begun the process of getting an AC unit replaced. Joe came to inspect the space and evaluate what is needed. Joe was very informative, honest and professional. I feel comfortable doing business with them.

They did a great job replacing my AC Unit in a quick timely manner.

This company was extremely quick and very great to work with. They were super friendly and explained everything very well as far as the job they were there to do and the steps they were taking. Would definitely call them again if I need to!

I have been using this company for more than 10 years. I have rarely felt anything but true professionalism with the people who have been here. The current tech is, by far, my favorite one so far. His name is Joe. He is the best!

Work was efficient. All questions answered. Everything working great. Good value!

Awesome experience. Professional and great work!

I have a service contract where they check my furnace and AC unit couple times a year. Service man was suppose to get back to me about an AC motor but I haven’t heard from him

Customer service and work promises is horrible. I do not recommend this company to anyone. If I could give them negative stars I would. I had a new AC installed in May 2022 because of Chris's recommendation because old unit would have costed me about $3,000 to maintain. I wish I would have got a second opinion. I was told that I would have 3 year semi-annual maintenance, 2 whirly birds installed at a discount and duct cleaning included. I did get whilrly birds installed at discount but that is it. I have contacted them many times concerning the duct cleaning. I never received a response. I check receipt. It was not on it. Lesson learned. Get in writing. I recently called to get fall maintenance done on new system. Office scheduled it. I received a call from Chris stating that they could not touch ac unit for a year because or warranty on unit. I also finally agreed to pay for the duct cleaning to get it done. I was given a date of Oct 10 by Chris. It was a no show. No call. No nothing. I sent several messages with no reply. Wasted day. I asked that he provide me with warranty information on unit. Still no reply. I would not recommend this company to anyone. Makes me wonder if they will even service maintenance after 1 year. If not, I plan on taking them to court for breach of contract. Once again. Do not use !!!!!!!

Only issue I have is that you say that you are a local (Gold Canyon) service provider, however, the plumber that showed up was from another company based in Mesa. You are local in name only.

Tech was very respectful and honest

We had Farnsworth replace one of our units March 2019. Yesterday the outdoor unit wasn't working so I contacted the owner and he had a tech (Chris) call around 12:30pm and said he would be out later in the day. Around 8pm, I finally tried to contact both Chris and the owner but no response. Bottom line, if you say you are going to be there, be there. Or at least stay in contact and keep people updated.

Awesome people, awesome service! Vikki Noel in the office is top notch! Love this company!

Chris did a great job

Honest, affordable and good service. Highly recommended.

Very prompt and attentive to service requests

Joe and his team were fantastic during the installation of a new 4 ton heat pump. They kept me and my renters informed every step of the way. I would recommend him to anyone in need of quality, affordable HVAC service.

THEY DID AN AMAZING JOB AT AROK!! WILL RECOMMEND FOR SURE

Always been responsive to our needs

The guys were great. On time, and friendly. They cleaned up after themselves and got the job done. Thanks Joe and the boys.

Very pleasant technician, and fast service.

I have had Farnsworth out to do my yearly checkups on both my AC and Furnace. The gentleman both times was very courteous, proficient, and left everything in place when he left. There were no messes to be cleaned up at all. I also appreciated the call prior to their arrival so I knew exactly when they were going to arrive. I hope HE appreciated the little plate of goodies I sent with him for the holidays!!! I would not hesitate to recommend them to anyone with issues on any of their units. Thanks, Carolyn

Very professional and courteous at all times. Very helpful whether speaking on the phone or in person.

My unit in the atttic was leaking onto my ceiling and I called Joe Farnsworth jr and then first thing the next morning the technician was there and had it fixed! Both quick and professional. Very responsive communicative and clean work.

Joe at Farnsworth Heating, Cooling & Plumbing Did an excellent job yesterday troubleshooting the problem with my air-conditioner thank you very much Joe for the good work !

They are good at getting the problem fixed in a timely manner but they promised me some air filters that I can clean and use again never got the filters its been 8 years, but I can say they are O.K.😎😎

Guys did a great job, cleaned up after they were done.
Fair price on a quality system.
Will definitely use them again.

Very knowledgeable technician, worked quickly and accurately and was friendly.

Fast and personable. Thank you for saving us from the heat 🥵

After all the big name companies in the valley refused to do the final hookups on my new mini split, I was referred to Farnsworth by a friend. Their team was out the very next day. 2 guys showed up, and in less than 2 hours, they were finished and on their way, and my workshop is nice and chilly. Fast, polite, professional, and very reasonably priced.

Showed up on time. Took about 2 hours start to finish to change out old unit and replace with new. Very polite and answered all my questions. Cleaned up everything and hauled off all the old unit. Hoping to see a savings on my electric bill!

Fantastic Service

Great service and quick install in just 2 1/2 hours unit was installed on my roof. Prior to install Farnsworth came to my home, pointed out all the existing problems and still gave me a fair price for the install. Thanks Farnsworth.

Farnsworth has been good for me. I have a PMA with them and I like the twice a year checkups. But there have been scheduling mixups and I've waited hours past my scheduled time. It's best to call them a day or 2 before to remind them to come visit. Their guys are nice, knowledgeable. I'll buy another prepaid maintenance agreement from them when it's time.

These guys are fire!!! Fast, responsive, easy.

Amazing company !! This company goes the extra mile for everyone. I came home today to a really cool home , feels wonderful. This is the 5 th unit I’ve purchased with Farnsworth. Consistent service for many years now and it’s so nice to have a company with high integrity and that does what they say they’ll do!
This should be a model for success all companies. Cc Gilmore

Good service and good tech

We've had excellent service from Farnsworth for the past 4 years & would highly recommend them.

On time, friendly, efficient, very informative. If you need AC maintenance I would recommend Farnsworth.

We thank you at Farnsworth for taking care of us when removing and re-installing our a/c for the roofing project.
We had a bit of an issue after install (no fault of Farnsworth), when we called, they came back immediately to check everything for us to make sure we were happy and satisfied.
We will use you in the future and refer you to all of our clients, friends, and family.
Thank you
Toni Pompili (homeowner)
The Paint Wagon llc

Technicians were quick and friendly and cleaned up after the job was complete

Farnsworth did a great job...again. During yearly service found a lot of little things that could’ve added up to a big thing. Great job and communication with the customer. Thank you.

Farnsworth Heating, Cooling, and Plumbing is a top shelf business in the world of HVAC installation. They were very efficient in ordering and installing my unit during the busy season. They came out on time and worked diligently to remove old unit and get new unit installed in a timely manner. They kept the debris to a minimum. They tested the unit and made sure it was working properly and programmed my thermostat without a hitch! It is nice to know someone in the industry I can trust and Farnsworth Heating, Cooling & Plumbing definitely is your company! Thank you so much!

Great reliable service.

Tremendous company!!! Fair, honest and I totally trust these guys with my heating and cooling needs. Thanks Farnsworth!!!

We love Farnsworth. Our heater went out last winter just before Christmas and they came out so quickly. They were very knowledgeable, quickly fixed our problem, and were very competitively priced. We will only use Farnsworth for our air and heating needs.

After two no shows for scheduled service all was good once tech showed Vicky was very helpful working to assign tech

We had new ac installed and just had our first maintenance check. From making appointments to completion, Team has been exceptional. Highly, recommend Farnsworth Heating Cooling & Plumbing.

Farnsworth was great to work with! They had great customer service! We are very satisfied with our new AC and the whole experience. We would highly recommend!

Your tech. Was a good person, no pressure .my dogs got and they are runners, your guy ran after them while I got my cold cart to go after them, he went back got his truck and found them put them in the house and came after me. Now I call that an A-I person.

I have been using Farnsworth Heating Cooling & Plumbing for many years and I am always pleased with their professionalism and responsiveness.

They did a great job, thanks

The crew showed up when scheduled, did their work of installing a new heat pump/AC, and cleaned up afterward. The best thing is that the new unit cools the house much better than the old unit did. Starting the install at 5:30 a.m. meant the house didn't get overly warm before they had it operational.

This company is wonderful. They went above and beyond to install our new a/c system sooner than we expected and we can't thank them enough. The installers worked so hard and worked late to complete the job and were great to work with. Would absolutely recommend them as a 5-star company.

I have been using Farnsworth for years. I have been fortunate to have Chris as my technician, he has always been prompt, honest and does a great job. Vickie in the office is also fabulous!

My AC was recently having major issues because of the age of the unit here in early June and the unit ended up needing to be replaced. Prior to the replacement Brandon with Farnsworth reached out to me immediately to discuss the issues and my concerns. Brandon came out the next day and did a free complete inspection of our unit and was: extremely personable, informative, thorough, and passionate about his work. Brandon took the time to develop some rapport with me and valued me not only as a human being but also as a potential customer, and earned my business.

Farnsworth as a whole was reliable and professional, and helped me navigate through the process of replacing an entire AC unit. As a new homeowner and new resident to Arizona I am thrilled to say that Brandon and Farnsworth helped me immensely and worked tirelessly to resolve the issue and complete the install. I would highly recommend Farnsworth and I can assure you that I will work with Farnsworth in the future. Thank you Brandon and Farnsworth for your superb service!

Joe C was very personable, very informative, and very knowledgeable. Sharing pics of our attic heating was very effective. Realizing the age of our units, we knew we needed to make decision about replacement. He was thorough in explaining what Farnsworth could offer us with new units. Installation is scheduled quickly, so we are hoping for satisfaction. There was no pressure in making our decision, which we greatly appreciated.

Great guys. They were fast and good

Good service. Friendly service

They were great. They arrived quickly after we called and fixed our plumbing problem quickly

They were professional, on time and took care of all of our needs.

My experience with Farnsworth was the worst!!! After finding out they installed the unit on our newly purchased home, i called them for servicing. They came right out, and checked my unit and told me it was under warranty and a service plan had been purchased by the previous owners. They told me it transferred to us. After they checked out the unit i was told it needed a new blower motor. The gentleman that came out said he would order the part and let me know. This is when it all went bad. They never called, I called and got nowhere.Then over a month later Farnsworth called me and asked if my service had been completed because they were closing out invoices. I told them NO. They said they would check into it and call me back. Well, they had said this before and never called back so I new they wouldn't call back. As of now they haven't returned to do the annual service as per the plan, or fixed my a/c. This all started in Oct.. STILL WAITING!!!!!!!

The crew did a good job . The only thing I have an issue with is they did not tell me that at start up black soot or what ever the heck it was came out of the furnace all over my daughter and grandchildren’s bed . At least tell me to cover it with plastic
Recently your crew came out the day after I talked to the owner and I thought that was great . They even waited for me to get home . That doesn’t happen anymore. And they were very thorough , they checked everything and explained it to me . Great job Farnsworth . Thank you

The technicians were on time and very professional. The new Air Conditioner installation took lees time than I expected getting me back in service in a timly manner.

Very unprofessional, I was told I would get a call back to get scheduled in but after four days of no air conditioning in this summer heat and no call back and could not get anyone to answer the phone I had finally had enough. I got confirmation that my warranty would still be good if I used another company so that's what I did and reccomend anyone else reading this does the same.

We live in two states.. six months in AZ and I am so Thankful to Bernard and the whole Farnsworth Company for giving us such good service for over 10 years. Thank you

They are always nice and do a GOOD job!!! Chris was very helpful more than any other one we have had!! Thanks Chris!

I have a great service guy by the name of Joe who I have been using for years. He is reliable and trustworty. I don't use anyone else.

I was referred to this business from new unit AC. The company contacted me first thing the next business day. A technician, Joe C., was there within a few hours. He was very kind, informative, and helpful. I truly felt he had my best interest at play, making sure I will be set up for success. He was very upfront with what needed to be changed (due to code) and present pictures. Highly recommend Joe C. to be your technician when needing a new AC unit.

Great service and reasonable prices. The gentlemen who came out to install our AC were excellent.

Thorough.

I really don't know how to get good service from these people.... They told me they were going to come fix my heat pump in the morning but didn't show until 1:15 in the afternoon - without calling first. They charged $400 for maintenance and said they had fixed it. It died again THAT DAY. I called them to ask them to come back and they said they would come the next morning. They weren't there in the morning and I went to work. I got a call in the afternoon saying they were at my house (never called, never gave a time) and wondered why I wasn't there. It is now Friday and they still won't give me an arrival time, give or take an hour. That is all I need.... Now I am considering a stop payment on my previous check until this works!

Easy to schedule next day appointment for furnace/AC check. Joe arrived on time, conducted a thorough inspection of both systems, recommended repairs in a professional, friendly manner.

Routine check on furnace and air conditioner. Guy was very personable and efficient.

Very professional and very prompt. Our AC unit went out and they were able to get it REPLACED the next day. I never felt like I was kept out of the loop as to what was going on with my installation. Installers did a great job getting us up and running quickly. Joe (owner) was very professional and very helpful. Very pleased with my experience. Thanks guys!!

.Very professional & knowledgeable.
Quite satisfied.

My mother-in-laws experience with the Company was good. It was how it was handled by one of your workers Chris Porter. He had filled out paperwork showing a zero balance owed, so when the other workers came to do the job they told her she didn't owe anything. So a week later someone from the office called and asked her if she would like to pay over the phone and she explained that she was told she didn't owe anything. The young lady said she would go check and get back to her. Well Chris Porter called and began to tell her she owed the money and it got heated from there. He threatened her with an attorney and that they would come and take the unit back. Our family doesn't appreciate him yelling and threatening our 91 year old mother. She does not want him back at her house ever again. However, Chris's boss called and apologized for the confusion about the bill and the rudeness from Chris. They discounted almost $300 off her bill.

They are professional in all aspects. Quick response, clear information, great service from knowledgeable and honest team (Joe, Bill & Bill). We now have a nice and quiet AC ready for summer. Highly recommend!

They have always been on time and are really nice. They explain things so you understand and have a choice.

If there was a -5 stars I would rate them at that! Called, spoken to, and left multiple messages regarding our one year new unit THEY installed and 7 weeks into it still no response. We understand that summer is a busy time for A/C companies but the owner not even returning a call after we stopped into the business and his receptionist called him, spoke with him, and said he would call us back with a day is unacceptable! With no resolution or contact from this company, and after spending over $13,000, we have no choice now but to contact and retain another A/C company to research and correct the problem while initiating the process to receive some of our hard earned invested money back. Very disappointed and things would’ve been different if we would have just had the decency of a response!

Great tech and very helpful

On time and efficient.

Great service! I had a problem with my AC motor , the service had repaired promptly!

The team that installed our HVAC and heat pump was very professional, in time and did a great job. The air conditioning feels very good throughout our home.

I have been trying to get a hold of Joe to get a quote on service they said I needed. I have a warranty, and I'm guessing they don't want to do work they don't get paid for because I can't get them to return my calls. I paid extra (a lot) for the labor warranty. Feeling very frustrated.

My issue with Farnsworth was resolved today. Turns out it was a communication issue. I think we are good now!

Very professional and so glad I used them. They saw another problem that wasn’t in there realm of expertise and pointed it out. My AC units are out of sight out of mind. I asked if they had a person to call and they just said call this type of trade!! I was expecting a buddy operation, and that didn’t happen. So totally trustworthy from my experience!!!

They were courteous, thoughtful, and quick to help! They showed up on time and we're very hopeful about explaining every little detail of what was going to be done and what was done, and how all the new things worked👍

On time and very professional installation...highly recommend!

Quick and knowledgeable! On the day of installation they arrived on time with two crews. They were professional and respectful. While replacing two ac units I asked if they would take a look at the way the air ducts were routed. We had two bedrooms that didn’t cool like the rest of the house. They were able to identify and correct the issue. We are so so happy with the results. Would definitely recommend.

They were contracted to install my new ac unit. They did a great job. Originally, the unit did have some issues, manufacturers defect. So they came back a few times untill the issues was resolved. Now my new AC is running awesome and hopefully this new unit will give me a big savings on my electric bill.

System was installed by Farnsworth. System was not routed correctly and leaked onto the ceiling. Ceiling drywall and insulation fell on the carpet. They didn't route the drain line into the new system. After they fixed the drain line the AC unit fell and caused more damaged not only to the drywall but the air handler itself and they refuse to fix it making excuses left and right. Reviewed the installation and there were broken straps, bottles of Gatorade left and the worst part is that the rigged my new plenum I purchased to fit the ducting. Half the ducting was hanging off the plenum and the planum replaced was said to be bigger but was almost 1/2 the size of my old one. Had to call the ROC and still in the process of getting it 100%. Don't call this company. Spend the extra $200-500 and get someone who cares and does it right the first time and not 30 trips later and still haven't been able to get the job done. Completely brand new replacement ... what a poor joke.

Very good

Worker was prompt and thorough. He explained his steps as he performed them and told us the results.

The Techs arrived early and got right to work. Later the same day I was quite cool and comfortable.

Service Joe is great.

Great service, thanks Joe!

AC replacement.

they where fast and professional I'm currently over seas and its hard to get anything fixed while I'm gone...my wife informed me the AC wasn't blowing cold Air and anyone who lives in AZ knows thats a nightmare in the summer.. so i called them up to fix my AC gave them my wife's number they got in contact with her and with in a few hours they where out knocking on the door and with in a few minutes it was fixed my wife and son where very thankful for the speedy service.

We purchased two new units from new ac.com and Farnsworth Heating and Cooling did the install. Two crews arrived on time and completed the install on two split systems with total precision and quality. Will use them again and refer them needing HVAC work. Very impressed!!

I was never so happy to have somebody come to my house at 6 o'clock in the morning to start doing some work!

I promised these guys I would write them a great review! We were scheduled for a new HVAC system to be installed in October with fingers crossed! However our AC went out the day we got back from a vacation which was Sunday. Monday AM, the next day the guys from Farnsworth came out and attempted to charge the old system to see if it would get us by until October. They didn't charge us for this!

When it didn't work, they came back with portable AC units to get us through until they could put us up on the schedule for the following Wednesday.

They showed up when they said they would, they got the work done in an amazingly short amount of time, they cleaned up after themselves!

They also improved the ducting system in part of our house and they were not wrong in promoting the unit that we bought from them. It's quieter, it cools more efficiently. Our electrical bill has already dropped because we now have a more energy efficient unit.

Of all the companies that came out to give us estimates they were the most professional and incidentally, the best price!

Service was recieved promptly. Everyone was very courteous. Thank you so much.

I had them originally install my system and it failed less than two years later and the repairman got the manufacturer to give me a whole new condensor assembly and installed it the next morning. So far so good, I only hope this one holds up better than the last one. As far as the service I received, I would recommend them to my friends.

Get service, quick response time, professional and knowledgeable technicians. Highly recommend

Fast and friendly service!

They did great at cleaning our ducts & vents. Only thing that was a pain was communication. It was hard to get a response back most of the time but they did great taking care of our vents and being sure they cleaned up afterwards!

Very impressed with their timeliness, honesty, and professionalism . If I could give 10 stars I would. I would recommend them to anyone. I will continue to use them for all of my heating and cooling needs.

Gave me a great price and install in 3 days. I was replacing an old unit on it’s last leg. Joe the owner came out and met with me on a Sunday and answered all my questions. Sold me a great unit at a great price. The unit is so quiet and efficient. Thank you so much.

Appreciate the quick scheduling and the tech was in time. He was courteous and professional and suggested a few changes to make our units more efficient. He wasn't pushy on upselling us, did his job quickly and left things clean.

The team was friendly and fast. They left zero doubt that they didn't know there job and goal of finishing their job correctly and with speed. I appreciate their time and effort and would suggest anyone to use them when they're looking to repair/replace their AC.

Farnsworth Heating and Cooling is my families go to when it comes to our AC needs! They are always incredibly quick to come out and quick to resolve our issues! Highly recommended!

Wonderful company to have come into my home. Clean, courteous, professional. Great work and there for you.

We bought our new AC unit online as our old one was on borrowed time. It was backordered but we didn’t mind as the old one still was working. The team that assisted us was great about keeping us up to date about when to expect the unit to arrive and any other issues or concerns as they came up. When the unit was ready a team of two came and did the install. They were both professional, friendly and did a great job! We love our new unit and would definitely refer them to others!

The technician was thorough and professional in explaining and repair.

Everyone is always friendly and helpful. Great prices on parts if you have a service agreement. I highly recommend this company.

I got same day response with a quote and explanation what was expected for the instal. Now I’m just waiting on installation date which I understand should be probably tomorrow.

Excellent service. Thank you!

A good experience. Gave me clear options. Answered all my questions.

Worked quickly to install new A/C unit. Very friendly and helpful.

I agree with a few other posts...good, reliable service...is a mystery to these people.... ( and many other companies in the service industry) trying to service too many customers with a skeleton crew. They were able to install a whole new unit last year quickly, with a return call because the drip pan drain line was plugged up. I question the educational level/ technical ability of the service technicians they employ. Look for a different company for your A/C needs.

Thank you and have a great day

Great company to work with, crew was very nice and did clean work. Highly recommended.

Farnsworth heating and AC are great to work with. They come out quickly and have friendly service

Excellent, professional, reliable service!!

They are on time, very nice, and they know what they are doing.

Saved me money, gave me options, fixed the problem at lowest possible cost. Highly recommend

Great company have used for over 10 years

Larry was great. Courteous and prompt. I'm nice and cool at 85°Farbsworth is also my Landlord

A.C. went out on Monday Joe Farnsworth Jr. and his air conditioning technicians were out on Tuesday to give an assesment. The diagnostic was detailed on the equiptment. I needed a new A.C. system. I received three different quotes detailing my options. Therefore making me feel like I was not being played. I am a firm believer in integrity. The install crew treated my house and family with respect.

These guys were very professional, friendly and fast. I wouldn't hesitate to call them again.

My parents asked me to replace their thermostat with one of the smart ones, but it was being a pain in the rear so I called Farnsworth to have a tech come out. They ended up talking me through it on the phone and helping me figure out my mistakes without needing a visit. Absolutely amazing customer service, and they know what they're doing!

They installed an Ecobee smart thermostat. They did a quick and efficient job.

The guys are great they did an amazing job. Very nice guys there was a problem with the a/c and they came out the next day and I live 3.5 hours away from them .

Always on time efficient and honest in what needs to be done.

They've always taken care of any issues or if it's a twice yearly sevice call, they'll remind you which is helpful.

I had a great experience. The owner showed up on Monday and did the measurements. He suggested several upgrades to my 22 year old system. I chose to do the upgrades he didn't force or tell me I had to get them. Tuesday, The employees were on time and very professional. They worked hard and had the AC on and running by noon. I would recommend this company for anyone who needs a new Ac unit.

There were a couple of things that caused me to give 4 stars instead of 5. If You will… it could have been 5 provided I was heard when I asked to have a couple of simple things done and done right. The work was solid for sure I am happy with the finished product.

Customer service and work promises is horrible. I do not recommend this company to anyone. If I could give them negative stars I would. I had a new AC installed in May 2022 because of Chris's recommendation because old unit would have costed me about $3,000 to maintain. I wish I would have got a second opinion. I was told that I would have 3 year semi-annual maintenance, 2 whirly birds installed at a discount and duct cleaning included. I did get whilrly birds installed at discount but that is it. I have contacted them many times concerning the duct cleaning. I never received a response. I check receipt. It was not on it. Lesson learned. Get in writing. I recently called to get fall maintenance done on new system. Office scheduled it. I received a call from Chris stating that they could not touch ac unit for a year because or warranty on unit. I also finally agreed to pay for the duct cleaning to get it done. I was given a date of Oct 10 by Chris. It was a no show. No call. No nothing. I sent several messages with no reply. Wasted day. I asked that he provide me with warranty information on unit. Still no reply. I would not recommend this company to anyone. Makes me wonder if they will even service maintenance after 1 year. If not, I plan on taking them to court for breach of contract. Once again. Do not use !!!!!

Service was impeccable. On time or called ahead to advise of new ETA never rescheduled to a different day. Explained how the damage was caused, and repaired only what was needed. I got the maintenance package when I replaced heating and AC and they have reached out to me and conducted service before each season change. They use new equipment to test and maintain quality
I am glad I was referred to them. And their staff were polite and professional. Thank you Farnsworth.

Joe C. is a awesome technician. Very professional.

Bryan came out and did a great job . He had the heat working in just a matter if minutes . He programmed the thermostat and found a defective heat sensor right away.

As i asked he also looked over the system to verify the installation was done correctly by another company. I had some questions about the installation and he was able to explain everything to me.

Good communication . Great service. Fantastic people.

Thanks!!

I would definitely recommend this company for your cooling and heating needs ,very friendly folks.

We’ve been using Farnsworth for several years and the service is always excellent. We’ve had two A/C units replaced and a third mini-split installed and all were great experiences. Response time is fast and couldn’t ask for better service.

Great company, they checked everything on my air conditioner, I have used them for five years.

They have always been great....fast responses and I have never been left hanging for a repair...Joe is very knowledgeable and can diagnose and repair an ac system with his eyes closed...!!!...I HIGHLY recommend them for all your needs...

Outstanding experience!... Nate and the entire install team showed up on time... i had a bunch of questions ..and all 3 techs listened to them.. They were all addressed... Very professional and polite... Everything chris (the salesman) had explained to me prior to install. Was addressed.... 5 hrs later i had a brand new unit installed at a great price! On a 114 degree day!.. Thank you farnsworth!..you have my referral 👍👍

Excellent 👍💯

Could not get them to do the job. Emailed to arrange. Got lots of promises. Waited for days for someone to show up.

Joe is very responsive and professional. He was on time and did a through inspection. He explained everything that was done and the results. Farnsworth did the install and all annual maintenance. I highly recommend them.

Arrived early. Replaced air. System had factory-installed system failure. Part ordered and replaced. Highly recommend Farnsworth.

I share a home with Debra Miller who owns a rental property in Sunland Village. She recently had a call from her tenant regarding AC issues. As the tenant has no phone, setting up service times is a challenge. Vickie in the office and Chris worked well together to find a service time that worked for my property. I have always had personal and professional service from Farnsworth.

I've used the service for over 8 years and I'm completely satisfied with them

Very satisfied . We will be calling back in the fall to set up an appointment to have the blower and indoor coil cleaned. Joe wasn't interested in doing it now... can't blame him!! 😅😅

They were friendly and timely.

Farnsworth Heating and Cooling is by far our choice company for HVAC repairs!

Our experience working with Farnsworth was fantastic! They had quick and effective service and were able to deal with the problems our older home presented easily. We would definitely recommend their service!

We had a tough issue with a remodel and these guys figured it out and made it happen. Really appreciate working with people who take ownership and get things done.

Solar provider arranged for a tech to install new thermostats. While he was here he told me my AC unit had no Freon left. I had my usual tech come by to check it out and they confirmed the system was fine and no service was needed. Edit: Just because it wasn’t on the invoice doesn’t mean it didn’t happen. Why would I make this up?

They were quick and professional! Had my full HVAC cooling and heating installed along with new unit installation. They were done in less than 5 hours!