Best Tankless Water Heater Repair And Replacement in Baltimore MD

I’m grateful to Ty for installing my new dishwasher. He was on time, very pleasant and did an excellent job! The dishwasher looks great! I’ll definitely hire him again for future plumbing needs.

Khuma Very good and consideration of our concerns

What a breath of fresh air. When I called him to tell him my garbage disposal was not working he spent considerable time telling me how to do a reset of the disposal and asking me other questions to try to save me the expense of a service call. He ended up needing to come out. His worker was on time, competent, friendly and did a great job. HIGHLY RECOMMEND!

Ugh, unfortunately it pains me to leave a bad review, but this was absolutely the worst experience I’ve ever had dealing with a contractor. We had an initial visit with a tech that ordered a small part to replace, then battled with the company trying to track down the tech, a manager, the part, etc. for almost 7 weeks. We ended up being told the tech had health issues, but for a large professional company, there should be steps in place to correct this and assign another tech after we went almost two months without hot water. I kept being told by customer service reps “this is so crazy, we’ve never seen this happen” “we will get upper management involved and fix this immediately” and then would continue to hear nothing. Finally, John the plumbing manager got involved and fixed the problem free of charge which was appreciated, however I hope this can be a learning experience and they can fix the processes in place for when a tech needs to be reassigned because I don’t think another customer would have been so patient!

My heater went out during the night, so I called Fitz first thing the next morning. They were at my house within an hour, diagnosed the problem, then got the part we needed, and had it repaired just a few hours later. I was impressed by how responsive, knowledgeable, and kind they were! I will definitely call them again in the future.

Very fast response time of less than 25 minutes. The technician correctly identfied the problem and fixed it! I am extremely satisfied with this service!

Shawn was a very professional Tech to deal with. I would highly recommend Horizon Services because of the great work Shawn did.Thank you

They replaced my old gas cooktop that needed special attachments. They did a fantastic job. Very clean and professional work. It works great.

Took the time to fix the problem, communicate and CLEAN UP beautifully!

Can't recommend these guys enough! Called around 1pm and they sent someone the same day. Fast, efficient, and super professional. Dameon did an awesome job. Couldn't be happier with the service!

Great experience with Brian, who was extremely responsive and informative, and Sam, who was professional and efficient in installing/replacing our faulty water heater. I would definitely recommend for those in need of any water heater related services.

Service provided: Flushed hot water heater. Good job. Professionally done.

Very happy with process and results of garbage disposal install by Mason and Jason

Solid people in terms of what they do, but too expensive!

They did a great job explaining things to me and answering my question. Very pleasant. Cleaned up after their job very well. Did a great job and I would use them again. Office people were very nice.