Andrew Derrick

4 years ago

Kiki Ole

2 years ago

Rikke Paton

7 months ago

Filipe was professional and polite servicing our geothermal heating/cooling unit

MICHELLE FAISON

a year ago

Gwen Williams

9 months ago

In keeping with the highest quality of service and professionalism that is a hallmark of Supreme; Yonas was exceptional with the analysis and service he provided today.
If there was a space for 20 stars, I would happily comply.
Highly recommended. My brother and I will be customers for life!!

Phil Webster

a year ago

Trouble shooting installation

J Sauvageot

6 years ago

Professional, on time and fix problems each time.

Dipti Singh

4 years ago

Kathleen Simmons

2 years ago

Stephen Walker

5 years ago

My air conditioning system went out yesterday and I did a Google search for a company near me. I am so glad that I chose Supreme Air because the service was not only quick, but extremely efficient. Chris the service technician assigned to my particular job was courteous, efficient and very detailed of what the problem was and the steps he would talk to fix it. I will definitely be using their services in the future!

Vincent Coughiln

3 years ago

Curtis Martin

3 years ago

We have utilized Supreme Air for over two years and have received SUPERIOR services since. Yesterday we had issues with two a/c & heating units. Supreme dispatched Yonas Mengesha who arrived well before the scheduled time-frame. Yonas was gracious, knowledgeable and experienced. He resolved our issues with both units within two hours...great service.

Ve Crom

7 months ago

Jason came to do a diagnostic and report on my drainage and plumbing system. He was very knowledgeable and thorough when doing his inspection. I'm very pleased that he found and fixed a leak in my basement that I was unaware of. He was friendly, pleasant and polite.

Matthew Crenson

2 years ago

lucia ward alexander

3 years ago

Excellent service. Explained all the options for our repair.

George Kibler

4 years ago

Once the guy arrived the service was fine but...Well, the scheduling department has issues. I received an email saying my appointment was between 8 and noon. When I called at around 10am for an update I was told my appointment was scheduled for afternoon session between 2 and 6 pm. Then they called me back and said there was a cancellation and the guy would be at my house at around 11:30 or 12. Well The service guy arrived at 3pm and said he knew nothing about earlier appointment time. I feel they are a quality company but I cannot give more than 3 stars based on this unsatisfactory experience.

Angela

4 years ago

Heather Edwards

3 years ago

tam rice

2 years ago

Original installation leaves a lot to be desired. first the filter box was poorly fitted, resulting in a refit months later, or the filter door would not close. The safety switch gadget was protruding out and as a result, now has tripped and the safety unit now has to be replaced, an unnecessary expensive charge.

Bobbie Kestenbaum

4 years ago

Can't recommend Supreme Air highly enough for geothermal heating and air conditioning. Great products and quick service. Denny and Alec care about their customers. Youssef and Colin are the best techs ever!

Sunday Nwobodo

4 years ago

Keith M

3 years ago

I had a great experience with Supreme every step of the way. The estimator was amazing and walked me through everything and made great recommendations, and the install team was top notch - great work, super friendly, kept everything clean and neat the whole time and the new system works perfect. A++

Sam Ely

4 years ago

Patrick

2 years ago

My air duct was leaking a LOT of water due to a clogged pipe in my HVAC. I called at 11 PM at night and was able to get a representative on the phone who scheduled me for the next day. My technician was Westly and he did an incredible job. He was knowledgeable and professional. He put in the extra time to do the job right rather than just put a band aid on the problem. I am very satisfied with the level or service.

bernard grissom

4 years ago

Response to service request was documented and scheduled in a extremely efficient manner, technician arrived on time and was polite , professional and very helpful. I find this company's customer service top notch.highly recommend !

Kurt Miller

a year ago

Technician Paul arrived within 30 minutes of his call for our appointment. He gave a thorough walkthrough of not just what he was doing but why and preventative measures I could take to ensure that my pipes and water were running properly. I am incredibly pleased with the responsive and knowledge that he (and the company) showed. I highly recommend them.

Laura Steensen

4 years ago

Chris was very professional and friendly

Stewart Tsao

2 years ago

G. H.

2 years ago

Tom was very personable and helpful in giving some estimates for potential future work. Very good experience!

Jacquline Buettner

21 hours ago

One of your drivers got in the lane next to me, on the right (the lane clearly marked to go straight) at a red light. The light turned green and he made a left hand turn, from the right of me, cutting me off while making an illegal move. You might want to send your drivers to driving school before you send them out on the road

Granville Sawyer Jr.

3 years ago

Yonus was on time, courteous and professional. He repaired the problem and provided me with options to management the problem int he future as well as information about my system the was useful

Barbara Vallimont

4 years ago

It is coming on loud.

Stephen Blaine

7 months ago

Yonas is a knowledgeable and trusted technician. He always does a thorough job and explains what he’s done and what he thinks needs to be done to keep our system running safely and efficiently. He is also very pleasant and courteous.

Sakinah Washington

5 years ago

chapkenmat km

2 years ago

Outstanding! Thank you for the service!

Ron Sczerbicki

6 years ago

Outstanding in all phases, put in a 3 ton geo unit, would add another star if I could. Cost of running unit to follow.

barry stapleford

6 years ago

He arrived early for the air conditioning appointment, was very efficient, and took the time to discuss airconditioning replacement plans in the future....My system is 22 years old.

Rafael Reyes

2 years ago

Nick Mercurio

3 years ago

When Supreme Air & Plumbing first installed our HVAC, hot water heater, and water filtration system, my wife and I couldn't be happier. You can see my initial review below. But once that install was complete, the company disappeared on us. While they've tried to make amends since, I recommend steering clear of Supreme Air & Plumbing.

After the install, the company never gave us the paperwork that described the systems they installed, meaning that when the filter in our new water filtration system was full, we had no idea what type of filter to buy to replace it. The company also had no record of the two-year service agreement Phil Harich had sold us with the systems. Once those systems were installed, he was unreachable. I called the company several times over the course of two months to get answers, and was lied to each time. The managers are talking about your account RIGHT NOW. I'll call you back later today. No call back, and the same line next time. We had to bypass our water filtration system, as the filter became too full for the system to work.

After two months, I reached out again and someone finally located the part number for the filter. No record was found of our two-year service agreement, and when the company contacted him, Phil Harich did not stand by what he had sold us. The company provided us with a one-year service agreement, which is great, but not what we bought. I have no complaints about the work Supreme Air did or the systems they sold us. But the customer service was so bad I couldn't believe it was actually happening, and it ended up making one of those systems unusable for several weeks.
----
Supreme Air & Plumbing was wonderful. My wife and I bought a hot water heater and an HVAC system complete with an air purifier from them. I can't say enough about Phil Harich, who sat down and walked us through our options. He took care of us throughout, answering any questions we had along the way and even stopping in during the install. When he first came to the house to look over everything, he put together the proposal right there. We never felt like we were dealing with a sales guy. He helped us pick out options that worked for us. And both the HVAC and the hot water heater install teams were great. Every single person who came to our home was kind and courteous, and happy to answer all of our questions. We couldn't be happier with how everything turned out.

daniel leary

5 months ago

I’ve been a member for several years. They are very useful in the upkeep of my HVAC and plumbing systems. Good value considering they prolong the life of your most critical and expensive appliances.

Howard Taylor

4 years ago

Ahead of schedule and great service.

andrew calabrese

7 years ago

Got a goethermal unit installed at my home.
Excellent service from start to finish!

Gus Tsamouras

4 years ago

This company is GREAT! So they arrived within 1 hour of my call and I received a text and email of who my tech will be with a picture so I know who will be knocking at my door. The tech was very friendly and respectful of my home.

He diagnosed the issue and it appeared we needed a new blower motor. Of course this happened the day before the coldest days ever. They located a new motor , went to get the part, and returned to install .

Everyone I spoke with from the owner, tech, and office secretary were super friendly and helpful. Love this company and thank you for keeping my family safe, warm, and comfortable during the polar vortex!

J. M.

a year ago

Depending on when you call (day time vs night time and late in the week vs early in the week) you will get completely different customer service. During the day, you get a friendly voice that wants to help and usually gets you a technician by the next day. At night, good luck and you had better call back in the morning because the message will most likely not make it to the tech. I enjoyed the company when it was Supreme Air. Then they did a restructuring according to their employees (who all share in the same sentiment), the company changed a lot when it became Supreme Service. The home town feel is gone. However, the secretaries and the technicians are still top notch.

Things to know about Geothermal Residential. Although the concept is great, the cost of maintenance and repairs (as long as you have the service agreement) do not make the cost of ownership worth the savings in your energy bill. If you don't have the service agreement, the cost of ownership is WAY more than what you would have paid for a normal heat pump and general HVAC unit. I've had mine now for nearly a decade and have had buyers remorse for most of it.

Lastly, pay attention to the repair work. It will strongly depend on the individual.

Jack Holt

7 years ago

Supreme has done work for both me and my son. They installed three geothermal water furnaces and tankless water heater at my son's house, and a hot water circulating system for me and my son. They also made repairs for my geothermal system left needed by the original installer, and do all our preventive maintenance as well as my son's. Quality and service has been excellent.

They engineered and installed energy management software on our geothermal systems accessed by iPad / iPhone for control of all our Geothermal units. Using it we were both able to avoid using Auxilliary heat all winter. I heated a 2000 SF house last winter for just $220. My son replaced his oil hot water heating system which used $6-10,000/year with Supreme's geothermal, using just $1300 last winter in a 4000 SF house.

Carol Engelman

2 weeks ago

Excellent service with a professional serviceman! He explained what he was going to do and made some valid suggestions. Great company to deal with!

Mary Davis (Angie)

5 months ago

Youssef D has been to my home two years in a row to do preventive maintenance on my heating system.
He is always on time, is excellent, very knowledgeable, very efficient, very professional with a friendly manner about him. I wouldn’t want anyone else to work on my Heating and/or A/C systems. I will always ask for Youssef when I schedule any appointments in the future.
Thank you, Youssef and Thank you Supreme.

Mary Davis

Deboria Allison

2 years ago

Wayne Bender

a year ago

Ellen Patterson

4 years ago

Randy Mixter

2 years ago

Although the cost of an installation of a new sump pump system was out of my price range, the service rep Paul Lee did an outstanding job of checking out my existing system and giving me advice as to how to keep it running as efficiently as possible.

joseph montanye

2 years ago

Took three stars away due to it being almost a year since my installation and I have yet to have a gas inspection that has been continually delayed. Also they never obtained building permits, even though it's in the contract, and have been terribly unresponsive in solving this. Installation was fine and follow up was good, but make sure any permitting is done correctly.

Bridget Jobe

a year ago

Slawko Semaszczuk

5 years ago

Excellent professional with outstanding manners and customer service!

John Hoffman

2 years ago

Suzanne Kardon

3 years ago

excellent

John Butler Jr.

4 months ago

Joe Black

3 years ago

Karen Stroup

a year ago

Ronnie Stephan

5 years ago

Galen Palmer

6 months ago

Bryan Trice

4 years ago

Supreme Air was very easy to deal with and very thorough. The technicians were always helpful and Supremely knowledgeable. Thank You to everyone at Supreme Air of Baltimore MD.

Halcyon Valentine

3 years ago

Mary Hyson

4 years ago

Collin was awesome, knew what he was doing and help solve the furnace issue.... will definitely use this company again. You have a customer for life.

Adam Marchincin

2 years ago

Colin came to check on my HVAC system, he was on time and very professional. I was very pleased with Supreme Service Today. I will use them in the future.

Lisa Wallace

2 years ago

Excellent service, polite and professional service people

Marla Martucci

4 years ago

Simply the most phenomenal customer service I have ever had. Over the coldest and most bitter temps of January, the technician (Derrick) who arrived ...after dark set in....icy cold....snowing....to my mobile home exhausted every Avenue to find the answer to my problem of no water, and then no hot water, and then where the f@*k is the water tank..... what a fiasco. He was dedicated to solving all the issues crawling under the trailer, in and out of the trailer and into every space. Phenomenal job! And all of that at the end of the day after he has already spent the whole day on several other calls....and 31 straight days with no day off! (We got to chatting, that's how I know). Outstanding guy who did an outstanding job!!!!! Thank you so much for your commitment Derrick and get some much deserved time off!!

James Adamski

6 months ago

Very professional and polite, explained each step of the process and answer my questions to my satisfaction. He even shared a few monthly maintenance tips

Jesse Nededog

2 years ago

Jack Sullivan

3 weeks ago

Analyzed the non-functioning AC quickly and remedied the situation efficiently and cost effectively,

Edward Elgar

3 years ago

Colin is a wonderful, helpful guy, and he quickly found the problem, and fixed it!

Prasad Charasala

4 years ago

Professional service. Came on time and did a great job.

Wednsdy Stewart

2 years ago

David Green

4 years ago

Supreme air is very questionable! WHEN they know what they are doing they are great. Service and repairs when done right they are great! CHECK the work they are doing and do not assume Supreme Air or ANY service company is perfect. Someone needs do check up and watch for shortcuts. A mistake in their work or anyone's work is costly, very costly.
I found out how costly with Supreme Air. Please pay attention

Joe O'Brennan

3 years ago

Tech was on time and did the work efficiently and gave me an explanation of what he did. Very satisfied

Sumal

9 months ago

Working with Supreme Service Today has been a positive experience. From the initial consultation for the estimate to the end of installation, everyone that I interacted with behaved as true professionals of their trade. Sean did a great job of answering my many questions, exploring options for service, planning for the future and was a great communicator prior to the start of the job. Saber and Santos were both excellent in the installation process. They answered my many questions as I observed the whole process of the two of them removing my old units and installing brand new heating/cooling units and relocating my thermostat. I couldn't be more pleased. Suffice it to say, I have peace of mind in the excellent work Saber and Santos provided and am pleased with the overall experience with this company.

Mike E

3 years ago

I told them what I needed done when I initially called. Tech went out and said he needed to talk to his manager if they could do what I requested. Didn't hear back for 2 days and had to call numerous times to get an answer. They couldn't repair my AC.

Lady on the phone was really rude and acted like she was doing me a favor not charging me the diagnostic fee. I would never pay this fee!! Waste of time garbage company.

D M Hudson

4 years ago

Yonas was extremely knowledgeable, very professional, friendly and efficient. He made me aware of how my furnace works and what I must do to keep it in good shape. I was very pleased with his service.

Joan Dillon

a month ago

Excellent technician..professional, efficient, courteous, very talented.

Kay Dambach

2 years ago

Eugene Sales

3 years ago

This company provides a

Jerry Singh

6 months ago

Margaret Smilow

7 months ago

Sean was my technician. He arrived within the timeframe I was given. He was training another tech. He was friendly and knowledgeable and explained exactly what he would be doing. When he was finished, he thoroughly explained what he had done and what he recommended I do. I was very pleased with Sean.

RJ Lee III

4 years ago

Kate Filipski

2 years ago

Brandon Hale

3 years ago

I had Supreme work on 2 AC units in my house over the last couple of weeks. I am appreciative to have had Alfonso working on my property. He was incredibly informative, professional, and thoughtful in his diagnosis and recommendations. I learned a lot from him and ultimately how to better maintain my HVAC system. A+ for Alfonso

Carla Weber

4 years ago

Youssef has been here before, he's a great guy, Friendly and Professional.

Grace Belz

3 weeks ago

Zach was wonderful. He really took the time to explain everything clearly when he was fixing our air conditioning! Thank you.

Norm D

4 years ago

Amitabha Mukherjee

5 years ago

Bobbiejo Fauver

2 years ago

Mark Peyrot

4 years ago

Jessica Nizamoff

4 years ago

We came to Supreme after being completely impressed by the sales staff and their company. We had two properties serviced and had an amazing experience. They corrected some issues and ensured our units would work well in the future. Thank you!!!

Scott Tarantino

3 years ago

Lori Lickstein

a year ago

I highly recommend Supreme Air! Our technician Paul Lee always responds with courtesy, professionalism and kindness. He is patient, always finds the cause of an issue, and is very kind to our dog! The entire company reflects safety and care. Thank you, Supreme Air!

Amanda Sweigart

2 years ago

Tess Kalikhman

3 years ago

Technician Colin was very professional, polite and did a great job finding the problem and fixing it same day. Thanks!!

Bebe Miller

4 years ago

Updated: My original review was a little mixed. I have updated the review as I received an explanation on why follow up didn’t occur.

The technician that came out to my house was very nice. I received a follow up call on the same day and was told that they would follow up with me on Monday. Unfortunately due to an emergency I didn’t receive the follow up call. I ended up using the services of another company. However I just received a follow up call with explanation. I would try this company again as I appreciate the honesty and follow up.

Stanley Drebin

2 years ago

Steve Rogers

4 years ago

Very good, prompt, service and the person at the other end of the phone, to make an appointment, was very helpful.

S Ahmad

4 years ago

Sean Brown

4 years ago

Derrick was extremely professional, knowledgeable and courteous. Will definitely use Supreme again.

Tarun Mehta

2 years ago

John Mearman

3 weeks ago

Service was exceptional. Technician was very professional. Explained everything well and was quick and clean.
Very happy with the service.

James Dumont

2 years ago

Very professional and knowledgeable from first contact to final installation. The installer Reggie knew his stuff and did a tremendous installation. Ed the first contact was personable and knowledgeable and made us feel we were working with a professional business. Thanks to all at Supreme service.

Roberta Cowan

6 months ago

Blaise Staub

a year ago

Wes Flanagan

7 months ago

Our experience with Supreme has been great. We had a drain clog and our technician, Brett, was on time, friendly, and very helpful. He came in on the weekend and was happy to help troubleshoot with us in order to fix our urgent problem. We would recommend Supreme and Brett highly!

Charles Woodcock

3 years ago

Great sales (Ed) and installer (Saber and Cesar) team. The price was right and the technicians some of the most professional, skilled and thorough we have ever seen- great workmanship.

Temitope Adeyemo

3 years ago

Brad Northrup

5 years ago

Our gas furnace went out and although they had some difficulty identifying the problem the Supreme Air staff and service people were always in communication and doggedly pursued the problem till it was fixed.

David Hume

6 years ago

Salesman (David) arrived on time, was helpful and professional. Heat pump system replacement was competitive in price with other contractors we spoke with, but we were confident that Supreme Air was the best value.
The new Carrier Infinity heat pump system is using about 1/2 the electricity as the old heat pump.

Kris Singleton

3 years ago

Marc was great, end of the day, but he treated us like the first stop of his day. High energy and top-notch service. Kudos.

Tyrone Chapman

a year ago

Professional service

Neil De Francesco

3 years ago

Lorie Mayorga -MDH-

9 months ago

Just had initial evaluation of furnace and AC. I'm planning on replacing systems using this company.

Chris Walczak

6 years ago

Alex and the team from Supreme Air did an excellent job on helping us understand Geothermal , design a great system, walk us through each step, including drilling and install. Five stars.

Justin Policare

10 months ago

Mac McMullen

4 years ago

We were given a three hour arrival window. We had to call them back an hour and a half past the show time before finally canceling. If customer time is not important than neither is our business.

We recommend providing realistic service windows for better scheduling. Also, have a means to centrally verify a service call had been met.

Pam and Marty Blumenthal

6 years ago

Tyler Flynn

a year ago

Yonas came out at the end of what was a 10+ hour shift on the hottest day of the year to help me diagnose my failed AC. He was on time, professional, and knowledgeable. I was able to obtain competitive quotes for three different solutions to my problem (part replacement vs furnace replacement vs full furnace-AC replacement) within a few hours of the visit.

Would recommend for HVAC maintenance and diagnostics in the Catonsville area.

David Brown

4 years ago

Carl Gorkos

2 years ago

Julie Devaughn

4 years ago

Jerry Lucas

4 years ago

Scott Franklin

4 years ago

First class organization. Quality work and quality service. Hard to find these days. The owners and the team are a pleasure to work with. Honest people who are focused on the customer experience.

Cash Williams

2 years ago

Plumber Paul.Lee was professional,knowledgeable and on time for the appointment. He gave a variety of options to resolve the pumbling problem.

Stephen Colfield

a year ago

Amazing Service! I was completely satisfied! I saw the Facebook page that advertised your plumbing and air conditioning services and I e-mailed the same day. I received polite customer service quick and easy scheduling and they showed up on time. My licensed plumber name was Mr. Paul L.. He wore a mask which was complying to the CDC face covering recommendations and extremely knowledgeable. I learned more today from him than the other two companies that came out to our home previous.He finished the job quick. Pricing was great if not lower than most plumber companies but service was great! He left my bathroom clean and taking care of our major need. I HIGHLY RECOMMEND Supreme service The BEST! Especially PAUL L... Thank you sooooo much

RoseAnn Belsley

6 years ago

Excellent experience. Tech was very nice and very professional.

Julie Wheeler

6 years ago

Olumide Martins

4 months ago

Full disclosure: I’m not reviewing the technical work of this company. I’m moreso reviewing their billing practices. The business as a whole seems quite dishonest. I wouldn’t recommend them AT ALL.

I called to have supreme assess the HVAC system 7 months ago. They charged a $99 fee UPFRONT to diagnose the problem. The technician arrived, wasted my time, failed to diagnose the actual problem, wouldn’t give any explanation of the issues, but the technician INSISTED I pay the rather expensive estimate for further work. I declined to move forward with their services since I didn’t have a good experience. I ended up using a more reputable service recommended by a friend.

For the following weeks, Supreme would call incessantly asking to schedule the work to be done, to which I declined every time.

7 (SEVEN) months later, I wake up to a credit card alert for almost $600 from supreme!!! I was so worried because I didn’t recognize the charge nor had I authorized any contractor work. I feared my credit card was compromised and was a victim of fraud.

I quickly disputed the charge, locked my credit card, reported it to the authorities and requested a change of all accounts.

Only to later troubleshoot the issue and find that Supreme charged me for the 7-month old estimate that I declined!

I was LIVID. They admitted that it was an ‘ERROR’ and would process a refund. I insisted they admit the ‘ERROR’ IN WRITING -since I already reported the charge as fraud.

1. Why did Supreme retain my billing information? Even though I already paid the upfront diagnostic fee and had no further business with them.
2. How could they process a charge that I did not authorize?
3. Why wasn’t I notified immediately once the ‘error’ was identified?
4. Who is liable for the damages for their unlawful business practices?

Nitin Gogtay

3 years ago

Colin is always EXCELLENT - knowledgeable, efficient and courteous!

koumouts

2 years ago

I have been with Supreme for many years and very happy the quality they shown in every department. Their techs are pro and can handle complicated situations..like my water furnace!

Don Knepper

4 years ago

Chris was on time and courteous and efficient in resolving the installers issue.

Kaylin

3 years ago

My technician, Antonio, was prompt, professional, and knowledgeable. I was extremely pleased with his tune-up and I would happily have him do work for me in the future. There was one hiccup regarding the price change between my quote on July 10th and the billing at the time of service on July 14th. This was quickly resolved when Antonio called the office. My only recommendation would be to prepay for your service if you want to ensure that you get the price quoted without any bumps.

Taryn

5 years ago

So impressed with Supreme Air! My heat failed during the holidays - horrible timing. Phil made time to come out same-day and assess the issue, competitively priced a new system, and even gave me space heaters to use in the interim. Matt and the installation crew were stellar as well; great communication and everything went as scheduled. Trustworthy, efficient and provided excellent service. This is a great company - very glad I found them!

Dawn Wilson

3 weeks ago

Sean was professional and personable. I appreciated him fixing the problem! I’ll use this company again.

Brian Felsen

4 months ago

Travis Howard

2 years ago

Great value on my service plan, I got priority scheduling for an emergent repair and a price break on the service fee. The tech was professional, on time, and gave great recommendations.

Paul Ferraro

2 years ago

Colin Theis is a great tech, like all the techs at Supreme. Very professional.

Craig Simmons

2 years ago

We are still debating at this time to go forward or not. I need to discuss with my wife.

Thank you,

Craig Simmons

Paula Alban

6 months ago

Very knowledgeable
Thanks for your help

Sharon Clark

a year ago

Kerry Weir

3 years ago

Eugenio Andraca

a year ago

D N Fatherly

4 years ago

Excellent and thoughtful service. Prompt and courteous.

Carrie Serrell

3 years ago

syed quadri

2 years ago

He was professional and explained the membership, which I joined.

Anne Curran

3 years ago

As promised, a technician (Colin) arrived today as scheduled to handle the reprogramming of a thermostat that displayed an error code. Colin was courteous, professional, and a problem solver. All is now working as hoped for; no additional problems are anticipated. YEA for Colin and Supreme Air.

Ken Lauer

4 years ago

Carleton Dotson

7 months ago

Justin did a thorough inspection of the plumbing in my house. I had a leak and he was able to diagnose the leak and gave me an estimate of how much it would cost to fix the problem. Very Professional and answered all my questions.

Suhas Badarinath

4 years ago

Zach Thomas

5 years ago

Called for after hours service due to a broken AC system in my house. Extremely pleased with the service. Collins did a phenomenal job in a very short time. Will be using this company again in the future.

Warren Jenkins

2 years ago

Good service.

Jack Krabbe

4 years ago

Ray oq

a year ago

The technician showed up on time, was courteous, ready to work. He listened to my concerns and then inspected the HVAC system and provided a remedy. My HVAC system was up and running with the hour.

Sophia Kipre

2 years ago

Chris Thaler

4 years ago

It was a hard debate between giving three or four stars. The technicians and the immediate customer service is great, and the products they offer are great. However, they have a poor track record for showing up on time within the given scheduled window.

S. Raghavan

a year ago

Craig Jackson

2 years ago

This guy is very knowledgeable. I tried 3 contractors in two months and all of them were worthless. This company will save you money from erroneous repairs. I don't usually recommend contractors because 99 % of them are incompetent. I recommend Supreme.

Norman Zundel

5 years ago

Chad Heupel

5 years ago

Taylor Braxton

10 months ago

**Here I am updating my review because it seems to be the only thing that gets this company’s attention. The lack of communication by this company is absolutely mind blowing horrible is an understatement. My A/C that is supposed to be brand new has broken now three time two years in a row. The tech that came to my home over a month ago claimed that it was our fault because the filter was dirty even though we had just changed the filter. But I went with it paid my hard earned money to get it fixed and also signed up for the premium service. Not even a week later the A/C broke again. They sent a new tech out who said that it was not our fault and that the previous tech didn’t know what he was doing. Now I am currently waiting weeks to get my a/c fixed. Called so many times without even the courtesy of a call back for me to call back and then tell me that they can’t find the part. Oh and to top it off tell me that they don’t know when I can speak to a customer service manager Alex because he’s in training even though I’ve called multiple times just ridiculous DO NOT WASTE YOUR MONEY!!! ***This company is absolutely horrible if I could give zero stars I would. First they never answer the phone or call back. I paid thousands of dollars to get the inside and outside units replaced and every summer since it has not worked. I have currently been on hold for two hours because my ac is not working yet again for a second year in a row. Don’t waste your money with this business they will disappoint!!! Will be contacting Better Business Bureau on this company!

Deborah Sanders

4 years ago

Daniel was very thorough and professional. Thank you!

Heidi Fugate

4 years ago

Dealing with HVAC and plumbing issues is difficult. Especially with companies that don't show up or bill you for a job they screwed up. Managing properties, I've dealt with quite a few!

I found Supreme to be not only very knowledgeable but very courteous and friendly. The after hours service, office staff and technicians all were very pleasant to work with.

I will be using their company for all my service calls in the future!

William Marshall

4 months ago

They were supposed to do a check and flush of our water heater. They sent an inexperienced tech out that broke the valve on our water heater and caused it to leak.
There response to me was; It is old. I told them, It was old when you got here, however it was not leaking at all.
They offered to sell me a water heater for an high price, which is consistent with their over priced services.
They never followed up with me and I am considering legal action to seek remedy for the damage done to our water heater.
I will never use this company again.

ruby rose him

a year ago

As a first time home owner who just had my ac and heater checked for tune up maintenance, i am impressed of the professionalism and how knowledgeable Yonas is. I appreciate the honesty and for him taking his time on checking everything and explaining some suggestions to maintain our unit. Because of his work ethic, i immediately applied to their membership.

Anthony M

a year ago

Great experience with Supreme Sevice. The service technician, George, was very thorough, respectful, and professional.

Cynthia Rooths

4 years ago

lisa brune

4 years ago

Supreme Air is a great company to use for all your AC, Heating and now, Plumbing needs! Ive used Supreme Air for a number of years and chose to have a service agreement with them! They have great customer service, very reachable, expert HVAC Plumbing services and very friendly employees. Ive had them replace my AC, then new furnace and now, a new water heater! All work was done efficiently and expertly. Derrick did a great job with some pipe repair and Michael, great job with water heater replacement! Thank you Supreme Air!

Delroy Tripps

4 years ago

melissa meadows

2 years ago

Paul was outstanding!! Great personality and excellent customer service. He was at my house within an hour of my call. My new kitten knocked my wedding ring down the sink and Paul had it out in no time at all. Would definitely recommend this company for any plumbing needs in the future. Ask for Paul he’s a great guy!!

valorie akuffo

a year ago

Yesterday 6/4/22, my service technician was Gyan. He arrived promptly and got right to work after first taking time to listen to my description of the problem and then performing a thorough test on the unit. I was impressed by his knowledge and confidence to correct several issues on the ac unit. The job was complicated and took quite a while to complete. Gyan tackled each problem head-on and now my home is comfortably cooler. He deserves an outstanding award for his superior service and professional demeanor.

Todd Outten

8 months ago

Yoseff just did out semi-annual maintenance. Awesome as always. Thanks and really appreciate your honesty and great service.

Jane Nobody-Special

4 years ago

Yonas is very kind and patient in explaining details! He is careful to be neat and thorough throughout the inspection of our waterfurnace and does not leave a mess behind.

Matthew Littenberg

7 months ago

Company provides great service and fair prices.

Paul Myers

8 months ago

My technician Yonas was incredibly friendly and professional. He provided excellent service when maintaining my HVAC system.

Bert Borth

3 years ago

We had a couple of specific plumbing issues and Paul tailored the repair to our situation. Would not hesitate to call Supreme Service again.

Chris Firehock

a year ago

Lamar Wise

2 years ago

Pat Jonas

4 years ago

Friendly, courteous , and knowledgeable. Thank you for a good job Daniel.

Hugh Mealy

4 years ago

As far as I know, everything went fine, but it's only been a day so it's hard to know if the rating is actually a 5.

Kevin Stewart

4 years ago

I pretty much wasted my time calling Supreme air for a plumber to come out. I had air in my Plumbing lines and wanted work done. The plumber they sent to my house didn't want to do anything but try to sell me a new hot water heater and change the copper pipes dim the basement from 1/2 inch to 3/4 inch. Today I called a different plumbing company they came out and cleared the air out of the lines and now I have hot water again. Supreme are just want to show up and collect $60 and do nothing.

Charlie Frick

7 months ago

Great service.

John Wissel

4 years ago

Very pleased with Colin. He was friendly, knowledgeable and efficient.

Lamar McCown

3 years ago

My experience with Supreme Service Air of Baltimore was absolutely AMAZING! It's my first time making a huge upgrade to my home and the process from initial consultation with Ed to the top notch install team that really made me feel comfortable with the scope of work! I would recommend this company to any residential or commercial client looking for a new HVAC SYSTEM! Supreme please keep up the SUPREME WORK & SERVICE!! Very satisfied new client/ install!

Jessica Maldonado

6 months ago

Sean was amazing! We was very thorough. He explained everything and answered all of my questions. Provided me pictures of the inside of my HVAC unit and provided his professional opinion. He wasn’t forceful or pushy about making a decision same day as I told him I would have to consider the repair options. I loved that I was provided 3 options, good, better, best, for repair. Sean also was very clean, and put things back the way he found them. I am scheduling the repair soon and will provide an update after it has been completed.

Bill Ray

a year ago

I like how this company does business and what they offer.

Mica Neumeyer

4 years ago

Technician was prompt and professional. ProvIded great and accurate service

Bharath Ambale

5 months ago

Mollie De Groot

4 years ago

Great service.

Jonathan Ebbeler

a year ago

I have used Supreme on multiple projects installing geothermal units. They are my go-to company for any geothermal and HVAC needs and I continue to use them for annual preventive maintenance.

John Giglio

9 months ago

Justin was prompt, courteous, very knowledgeable, and explained everything he was doing in detail. Really appreciated it

Tchernavia Rocker

a year ago

Djibril Kone

2 years ago

Lorinda Rawlings

6 years ago

Had geothermal installed for my new house I was building in 2016. We worked with owner Denny throughout the whole process. We've been very happy with how everything has turned out. The house temperature stays very consistent and our electric bill is cheaper than at our old house which was significantly smaller. We had no problems receiving all the tax credits and refunds. Their customer service is superb. Just had the spring Maintenance done and the tech was very professional. I would highly recommend Supreme Air to anyone who may be thinking of going green and installing geothermal in their home.

Kelly Gleason

6 years ago

Yaar Lefko

10 months ago

The technician was very patient and helpful.

Colin Dubinski

4 years ago

Youssef was awesome. Knowledgeable, professional, and very straightforward. I will recommend him to anyone without hesitation.

Josh Boyer

10 months ago

Kelly Wilcox

2 years ago

Matt Theurer

4 years ago

Brandi Makoutz

a year ago

C S

6 months ago

Zach handled my biannual service plan inspection. He was polite, friendly, and explained things in thoroughly in a way that I could understand.

George vonrautenfeld

5 years ago

Great service

Thang Ngo

3 years ago

The frame time always is not exact. Had to reschedule many times and waited more and more for them to come. Coupon online do not apply as described. Wrong advertising. Very inconvenience

Angela Odjidja

4 years ago

Larry Venturelli

3 months ago

Very impressed with responsiveness and options for replacing our water heater. All services completed same day. Communication was great and will definitely be using this company in the future. Thank you to all for an exceptional experience.

Victoria Connors

3 weeks ago

Exceptional service!!! Highly recommend.

Ruth Bergman

3 years ago

The technician went out of his way to service us. Great job!

Andrew Lutz

a year ago

Every aspect from initial call to scheduling and dispatch was painless! They communicated earlier openings and kept me updated with time of arrival so I did not have to waste any time. Service was thorough and the technician was friendly and knowledgeable. Will definitely use again!

MrAoitara

9 months ago

Got a valve replaced and dishwasher installed. Very clean work.

Robert McCray

4 years ago

Prompt and excellent service

dion vialet

4 years ago

Extremely satisfied! The technician Chris explained everything to me and was up front and honest!! I got a previous quote & they tried to rip me off! The tech replaced the components and I have heat yesss! Tiffany who i spoken with on the telephone was awesome, assisted me every step of the way!!

Tina Smelser

3 years ago

The tech was Very Knowledgeable, Respectable and Covid 19 suited up!! Great Tech!! He should get a Raise!!!😁😁😁

Dixie Leikach

4 years ago

Supreme Air has always provided professional service. Their technicians are friendly and excel at their trade. We have been using this company for many years for routine service and to solve problems.

Steve Hipley

4 years ago

It turned out to be a tough job, but the Yonas did not quit.

Melanie Verdi

2 years ago

Our tech Youssef was amazing! Very professional and knowledgeable. He explained the process of repairing our AC from start to finish. Although the part we needed was a little delayed, the GREAT staff of Supreme Service came through as always, by providing follow-up calls and quick service. Great company the office staff is always on their A Game.

No Name

a year ago

I do not recommend this company, the prices are very high and when you are going to have an appointment for them to come see your unit, they make the appointment and they call you back an hour to cancel and the lady who calls you is very repulsive. also do not try to subscribe with them they charge you 200 dollars a year and with all that when the technician comes to your house , they charge you 99 dollars more so that the technician goes to see the problem . Believe me, there are better companies than this one and with better prices.

Alysia Manley

3 years ago

Our technician, Yonas, was prompt and actually a little earlier then the actual appointment (of course called ahead of time to make sure that was ok) and was super friendly! He wad done re-wiring and fixing our A/C unit in under 40 minutes. I would definitely recommend to friends and family !

Debbie Saltzman

9 months ago

lawrence schiavi

2 years ago

Travis Darcy

4 years ago

Jack Phillips

10 months ago

Excellent work

Winsome C

5 months ago

Thank you Yonas, we truly appreciate your commitment to completing this project.

Kalyani Bala

2 years ago

Had a leak in kitchen valves - very responsive - Correy and Paul arrived in an hour and completed the job very well in an hour. Thank you!!

Tom Tomar

5 years ago

The first fellow that came out on an emergency weekend call was really excellent. Very kind and courteous and thoughtful. Honestly he was the one who sold me on the company

In a couple days the part he thought we needed came in and was installed. Warm again.

Great job

John Williams

2 years ago

Supreme Air performs regular routine maintenance on our heating/air conditioning system. Today they sent Antonio to do the work and he was polite, thoughtful and competent. He is an excellent representative for their company. I do think their prices are too high for the services performed.

Jim Highlander

3 years ago

I actually wanted to use my secondary mail account so I could put a new review out without an edit.

5 stars again, today I woke up to a pretty bad leak under my sink, I called Supreme Service and they sent Paul Lee out immediately. He was diligent and thorough. I could not for the life of me find this leak. Paul looked moved 1 pipe found that the old PVC wasn't connected correctly, T wasn't glued and had a crack, He was able to resolve my issues quickly and neatly.

I am honestly not sure what this team of folks aren't great at. From the folks that answer the phone always courteous and professional, they ask all the right questions and get the what seems to be the right techs for the right job out to the sites. So thanks to all of you at Supreme, you will be my first phone call when I go to put the New HVAC and tankless water heater in!

Jennifer Green

6 years ago

Supreme figured out my issue and fixed it! I am so happy!

ejb See

4 years ago

Oluwole Oteniya

3 years ago

Its awesome

Robert Sprague

6 years ago

Got a tech out same day to fix a misbehaving thermostat. He called to confirm and then showed up right on time. He accurately diagnosed the problem, which was a software setting instead of the miswiring I suspected, and fixed it right away. Very courteous and considerate. A good experience.

Glen Franklin

4 years ago

As usual, having Youssef here to check on our AC system was a pleasure. The young mean is pleasant, courteous, articulated, if things need to be explained, thorough and efficient. I count him as one of the best examples of young people whom I know.

Morgan Amaimo

6 years ago

Yusef is an extremely personable and competent Service Tech. His friendly manner and efficient work habits make us request him for our heating and air conditioning service appointments.

Rosie Van Schoor

10 months ago

Always a pleasure! Supreme Air is very professional. They really respect my time and my home. 10/10 would recommend.

lisa

2 years ago

Agent was looking for a problem I had that caused water to pour out of the ceiling.

John Wiggins

3 years ago

Our technicial Paul was professional, friendly, competent, and addressed the issue very quickly. He was pleasant to be around. Great job.

Donna Lucas

3 years ago

Robin Locy Kidwell

4 years ago

Michael Bitner

4 years ago

Courteous and well trained

Kim Chrispin

a year ago

Youssef D. was fantastic—Very professional, kind, and his expertise and experience in this field was greatly appreciated. Would highly recommend!

Steven Martin Sr.

3 years ago

Cathy Dekowski

2 years ago

Very helpful and reassuring. Listened to my concerns and answered all my questions. Very satisfied and appreciate his professional attitude

James Schloss

6 years ago

Scheduled a service appointment. Supreme Air was a no call, no show.

Chris Brewster

6 years ago

Supreme Air is responsive and reasonable. Always feel they are honest with me and not just trying to make a buck. Rosalie is great to work with !

Katrena Green

4 years ago

Worst company ever. Dishonest and will lie to make money. Avoid at all costs!!!

Ali A

4 years ago

Great service knowledgeable techs fair prices and really great communication. I have used them 2 years in a row both,for spring,and fall preparation/service and they do such a great job. They are meticulous and typically find minor things that can either improve function of my unit or prevent future repairs. Spend a little today and it will prevent this major expense down the road. And never in a pushy sales way. It's usually like hey I noticed this or that, I can send you a follow up email with information and pricing let us know if you'd like us to handle it etc. I will continue to use them. They often have great specials on their website too!

Bruce Kane

6 years ago

Great experience, excellent work by Colin. He called ahead and showed up on time. Supreme Air has been a solid contractor for me.

A J

4 years ago

Geothermal unit had a lo press fault light. Youssef and helper quickly diagnosed the problem as a faulty motor capacitor which prevented the compressor from operating. Youssef was able to explain the fault and operation of a geothermal system in straightforward terms. They had the part on the truck and replaced it in a few minutes. Both service techs were professional, very polite, wore shoe covers while in the house, and checked out operation of the system after repair. Nice job!

Joshua Taylor

4 years ago

Mike Smith

3 years ago

Was very helpful and explained everything as he was going. Great service all around....

John Deford

3 years ago

Great follow-up. Excellent scheduling. Colin is a master tech!

Anthony Munoz

7 years ago

Had a great experience with Supreme Air. My family and I are very happy with the professional job they did installing our new A/C unit. Between the affordable financing options and the friendly and courteous service we could not have been more pleased.

Hilary Barnett

4 years ago

Our tech was very professional. Knew what he was doing, told us exactly what was wrong. Took his time checking our system. Very helpful.

Cody St Onge

2 years ago

Erfolg Reich

9 months ago

This is based on the service technician. Youseff. Very polite professional and knowledgeable. Geothermal- baldwin md

Martin Bryant

2 years ago

They were on time and very professional

Orly Rosenberg

a year ago

Oluwaseun Shonubi

7 months ago

On time arrival. Professional demeanor, very detail oriented and methodical in troubleshooting the issue. Value added solutions and recommendations provided from a repair versus replace perspective. Now currently scheduled for an HVAC duct cleaning and an area leader inspection for replacement quote. Highly recommended.

Stacey Dorsey

5 months ago

Zaber and his crew were amazing. They both worked until dark for 2 days with no breaks to get the job done. They left my home clean as can be. These 2 man deserve praise from supreme air.

Joshua Opatowsky

2 years ago

The HVAC technician from Supreme Service Today was punctual, helpful, and explained the whole process as he was completing the service. He gave me useful information for my entire system. I would certainly use them again!

Kevin Creamer

2 years ago

Timely, professional & efficient.

Tom Barnes

a year ago

He want $600. For one hour laber to fix well pump and I had the parts some time you need help people when times are slow!

Tony Karwoski

3 years ago

After working with Karen and Marc we got our warranty water heater swap from Bradford White/ Geospring. They make it extremely difficult to get a water heater under warranty. I spent hours with B-W on the phone to make this happen.
Thanks to Marc for the installation, from dealing with an awful distributor (Northeastern) and Bradford White warranty Dept. Jerks who job is to keep you from getting a replacement for an obviously defective design.

Gil Van Schoor

3 years ago

Chris was on time, found the problem, performed a temporary fix and was terrific...

carolyn owens

a year ago

I received periodic reminders of my pending appointment and notification when the technician was on the way. The checklist of service items to review is exhaustive and designed to keep my Hvac system in prime operating condition. The technician was personable, knowledgible and friendly. He carefully explained all the points of service, actions I need to follow to maintain the system, not assuming I remembered.

carroll Wilburn

4 years ago

Molly Banks

3 years ago

Yousef was very professional and personable. He was diligent in finding the reason for our malfunctioning heater. There was a blown fuse. Rather than just replacing the fuse, he located the actual problem which was a short on the outside unit.

Ken Dai'Nar

a year ago

David Hurwitz

2 years ago

Frank O'Connell

2 years ago

Alfonso was extremely helpful to us and handled all of our issues both with the geo thermal and heat exchange systems. Really a well trained, efficient and COVID conscious guy. Thanks.

Emily Villarreal

6 years ago

I am beyond satisfied and thankful for the service Supreme Air, particularly my technician, Chris, provided this week. From the moment I called the person I spoke with on the phone was very kind, professional, and made sure I would have a technician out as soon as possible. The technician, Chris, was also kind, professional, trustworthy and reliable. He worked around my schedule and stayed until the job was complete. When your air stops working when it's 90+ degrees in Baltimore, you couldn't ask for better service!

Todd Brown

3 years ago

Replacement of buddy tank went well

Brian Miles

4 years ago

Great service by the crews at Supreme. Have had both my AC & Furnace replaced by them. The only downside I did not appreciate was each time they came to my house, the up-sell was very aggressive. Notably the last time, a doomsday scenario is presented about your system and they push so hard for their maintenance program. That if I went with their maintenance program (on my new unit), that the consultation fee associated with their initial site visit would be waived, and then the numbers attached to the visit were inconsistent, not readily available and wavered depending on your commitment. Again, the service has been excellent and the technicians very respectful of my home but be cognizant of the price and options you have before committing to a new unit at their request.

Chesley Patterson

4 years ago

Michele Walstrum

2 years ago

We just had our HVAC and Waterheater replaced. They did a great job and the people were wonderful.

We are currently having a plumbing redo of our upstairs bathroom. These guys are the absolute best.

Roya Pilcher

4 years ago

The front desk at this company has amazing customer service! The tech was also really good and very professional.

Ron Gravish

6 months ago

Gyan came to troubleshoot a thermostat issue. Apparently it would not work with my humidifier. He was respectful and professional.He researched the issue and realized that the thermostat that was installed would not support the humidifier. He replaced the thermostat and tested the system before leaving. It worked correctly when he left.

Zach Pitz

4 years ago

Aesha Patel

2 years ago

Guys that are coming in for checks and estimates don’t know what they are doing. They seemed very confused and not confident. We had to tell them what to get checked or what estimates we needed. They didn’t suggest anything on their end. This people do not send you service emails after they leave. They left our HVAC system untaped after looking at it, did not tape it back. We had to do it our own. Company may be good but they sure don’t have good employees. Very disappointed. They were nice to cancel membership after I explained situation.

lee mike

11 months ago

We got “supreme service today” to install a new Ac 3 years ago now. Every year since they have installed the new unit something has went wrong!! Takes days to get in contact with anyone and even longer for them to find out what the problem is! It’s going on two weeks and we still have no ac! We have a one year old and he can’t even sleep it’s so hot!’ They gave us portable units that don’t work! How can a brand new AC unit not work? We have asked them to replace the whole unit but they keep giving us the run around! The worst mistake we have made since being homeowners is going with these guys smh

Kevin Kealey

3 years ago

High quality service, employees are professional and the pricing is honest. Could not have had a better experience. Thank you!

Cheryl Pannoni

5 years ago

Buyer beware as diagnostic check does not include a check of refrigerant levels. I am giving them one star for showing up otherwise it would be zero. Company was called for a diagnostic check of AC/geothermal is system was not cooling. Rep checked system found compresser not operating, told me I needed a part and recommended another part to lessen the immediate load when the compresser comes on. Total cost 613.00. Said system was working fine. Within a week (note there was a cool spell the ensuing week and therefore did not have to operate the AC), the system was not cooling. I called the company and informed of the situation and suggested that it may be due to low refrigerant. They came out and checked refrigerant, and it was determined to need it. I inquired as to why the refrigerant was not checked on the initial diagnostic check and was told that according to standards that is not done unless there is an indicator that the refrigerant is low or otherwise leaking. They also said checking refrigerant causes a loss of some of it. Bottom line, it should mandatory that at the very least the company inform the customer upfront what a diagnostic check does and does not include. I would not recommend this company to anyone.

Angela Harris

4 years ago

Cancelled my first appointment.

Jay Andrews

2 years ago

The technician fixed the problem and identified additional areas of concern suggesting additional repairs and possible replacement of the heating system.The only hiccup was that the service call was originally placed on a Sunday afternoon. I did not hear back from the company that day and had to follow up the next morning. Complicating this was that all this took place during heavy snowfall. I fully appreciate the difficulty of getting someone out on a weekend during while it's snowing heavily. It just would have been nice to hear back and know that it would be taken care of as soon as possible. Small hiccup. Otherwise everything was very good.

Pedie Killebrew

2 years ago

Yonas came on time and proceeded to figure out the problems and fix them.
He was efficient and knowledgeable, professional and polite. He worked well into Friday evening to complete the job.

Teresa Zotikos

3 years ago

usmle sma

3 years ago

good job a bit pricey , dispatch should do better job the guy came 1:30 min after designated time, not his fault but dispatch.But the tech excellent and very polite.

Wesley Jefferies

2 years ago

Very good services.

Samuel Winterwood

3 years ago

The workers were knowledgeable and personable. They stayed on the job until the water was restored.

Patrick Clemins

4 years ago

Very happy with my Supreme experience. I received frequent texts and updates to inform me of my 10am - 2pm service window and got an email with an id-style photo of my service tech which I thought was a nice touch for those concerned about their security. My one suggestion is that instead of a text to simply say the technician is on their way, an ETA would be more useful as I had no idea where the technician was coming from.

My technician, Yonas, arrived just a bit early and was very professional, even putting on those little blue booties to prevent tracking in dirt. He was very communicative about the problem with my AC unit and tracked down a replacement part a few minutes away when he didn't have it on his truck so that he could take care of my problem today instead of a lengthy wait for the part to come in.

Nice work Yonas and Supreme!

mary Hawse

4 years ago

Colin was very knowledgeable and top of the line in his field. He gave excellent service and a clear explanation of the work that he performed and the replacement thermostats.

Ranjan Jayanathan

3 years ago

Pleased with Yonas's attitude and approach.

Caitlin de Grouchy

3 years ago

Had my gas lines replaced. Paul did excellent work and was tidy. Gave a full explanation of everything and am appreciative of his hard work!

Neil Esterson

2 years ago

Great service, very communicative and flexible. They walk through a full diagnosis and your options in great detail. Very happy.

Amos Balasundaram

a year ago

David Norwicz

2 years ago

Lauren Kingsland

3 years ago

Yonas contacted me with ETA info by phone and also by text with his photo. He was thorough with his inspection and service of the heating system. The house is toasty warm now. He was hard working and business-like, and pleasant. The price was reasonable. Good job.

Collin Gannon

10 months ago

Good same day service from Youssef.

Harrison Lou

2 years ago

eric saffran

a year ago

Adam Wise

4 years ago

ทัศนาวลัย จูมคอม

10 months ago

Starting with Customer Service and continuing through all of their departments to Installation, they are the most comprehensive and professional company I have ever encountered! Although I'm not sure if they are the most affordable, I still recommend them because they will complete your task without delay and on time.

Anguel Filev

4 years ago

Ron D Jasion

3 years ago

Told i needed a pump for my Water furnace condenser drain pan. SERIOUSLY overpriced!

Jonathan Kutler

8 months ago

He fixed my bathtub draining problem when a plumber from Angle couldn’t after charging me $300!!!

Genevieve Hatcher

3 years ago

Dennis Glowack

4 years ago

Quality work. Very good customer support.

Mohammad Hossain

2 years ago

Excellent, professional service!

Tim Wheeler

6 years ago

Youssef Dahrabbou came to our house to give our A/C a checkup. He was cordial, efficient and helpful in explaining what he was checking and why. He discussed with me replacing my analog thermostat with a digital one, and getting on a service plan with Supreme Air. I thanked him and said I would consider those, and he provided estimates.

Kimberly Smith

2 years ago

larry schiavi

3 years ago

always well informed and polite

Deb Alleman

4 years ago

Whitney greenstein

6 years ago

Kanu Patel

4 years ago

Ali khan

a year ago

Asked them to provide a quote and unfortunately they missed their appt and rescheduled at their own leisure without letting me know. Provided a quote with zero detail despite a sort of unique situation discussed with technician with no followup discussion. Do not recommend for developers or contractors. Seems they prefer the cookie cutter jobs given the limited followup and single line item quote received.

Kathy Yamamoto

4 years ago

technician was efficient and clean, got everything done quickly, cou;dn't be better

Lawrence Adashek

4 years ago

This company is great. They have always provided us top notch service.

Owen White

a year ago

Stella K

5 years ago

Fast! I was so worried no one could fit me in the day after Christmas and with a fridged week approaching I was panicking. Called Supreme Air got right through, not voicemail, 3 hours later I had heat. The technician was polite, explained my problem thoroughly and with their full service truck they had the part I needed right there. Thanks so much!

Lafon Porter

2 years ago

Michael Hill

4 years ago

Quick service. They found and corrected the issue with my AC

Thomas Craig

4 years ago

David Heath

4 years ago

Promt, curtuous, thoughrow technicians. A pleasure working with them.

Richard and Linda Brockson

4 years ago

Daniel Ross

a year ago

George Foote

4 years ago

Youssef was very professional and super friendly. He totally understand our needs and delivered ...I'd recommend Youssef and Supreme Air to all ..thanks!

Phillip Harris

2 years ago

AC Inspection, Scheduling was fast and easy.....Tech was super nice and complete with his inspection

Jarret Lawrence

4 years ago

Keith Spraker

5 years ago

I'd like to inform you of the level of work and service that Supreme Air, LLC provided to me. Please be sure to forward this to your superiors and the owners as I was thoroughly impressed!

For a bit of background I had just gone through a renovation of my kitchen and I was a bit anxious about going directly into another contractor adventure right away. Your team relieved all of my anxiety within 5 minutes of me coming home on the 1st day of installation and seeing it nearly completed.

First impression as I drive up to my house on day 1: there are three trucks from Supreme Air, LLC (wow that seems like a lot for such an average sized or even small job). I walked around my yard scattered with my old furnace, my old oil tank, some old duct work as well. Everyone on your team is working hard and greeted me professionally and welcoming as well. I see both outside units installed, all lines installed, furnace is installed and your lead tech (Reggie) informs me the AC will be fully functional prior to him leaving. Wow I just didn't expect that much!!! Near the end of day 1 I was informed AC is working (turn off my window units). I was also informed professionally to not judge current install as more work would be required the next day. Fair enough for me, the team far exceeded my expectations. As everyone leaves for the day the entire team spent time cleaning up and ensuring there was not trace of Supreme Air, LLC left on my property (except the shiny sticker on the side of the outside unit).

Day two wasn't much different. Upon coming home your team had completed all work, and spent extra time ensuring my wife's phone could communicate with our new thermostat. All items I wasn't to judge yesterday I investigated, and found everything neat, tidy, and completed above my expectations!

Just as a side note: both days were around 95*F and humid so miserable outside!!

Kudos to your team, your way of business and your customer service! Every small business should strive for your level of customer service! I thank you for a job well done!

Bob Sholtes

6 years ago

Supreme Air did come through after our initial rocky start with our installation. I will give the owner a special shout out for his efforts to resolve our problems in a timely and satisfactory manner.

SHANNA HURLEY

2 years ago

SHilliar -DHS- Baltimore City

4 years ago

Very good experience, came in and did the job with no problems

nicholas john

4 years ago

Terrible company to do business with. They will literally rob you. Charged me almost $400 for a 20$ part on top of a $120 charge just to come out. They were at my place for 1/2 and hour. 1/2 an hour of work to replace a $20 dollar part and they charge me $520 dollars. I feel taken advantage of and will never do business with this company again. If I have to sit in a puddle of sweat all day and swelter in the heat, I would still not call them. There tag line is “”have a supreme day!”” Yeah sure , I’ll have a real “supreme day” after you clean out my bank account. Crooks !

Susan Roes

5 years ago

My experience with this company is positive, Everyone was courteous and professional from when they answered the phone to personally coming out to my home. I had an issue with my air conditioner that stopped running. I placed a call in the morning and by 2pm same day they sent out a repairman. While trying to determine the issue of why air was no longer running, Collin worked fast and efficient. Will definitely use them in the future for tune ups and repairs. Very happy with the service that was provided.

Sylvia Hill

4 years ago

Tomas Krunkaitis

3 years ago

Jack Draper

2 years ago

Amy Rottier

9 months ago

Shaina Barnes

a year ago

We made an appointment to have someone look at our gas boiler because the website had a whole section about boilers, including a special to have diagnostics run on your boiler. The day after we made the appointment, we got a text saying they don’t service oil boilers. We called again to clarify the boiler was gas (which we specified the first time) and received another message saying they don’t service boilers at all. Not sure why they have a whole section on their website about boilers if they don’t service them.

Marilyn Wright

4 years ago

Todd Usnik

a year ago

We had a plumbing inspection as a part of the service contract for our HVAC. We needed two toilet valves changed out. The charge over $500 for $50 dollars of material and an hour of labor. Pretty pricey but the norn for Baltimore and a post pandemic world.

Tina Spraker

4 years ago

SHARON RODOWSKY

3 years ago

Richard Killian

4 years ago

Mark Ozarowski

6 months ago

The gentleman, DJ, that was assigned to do my service checkup and correct any findings. He was very professional and courteous. He took the time to explain to me what was going on which I really appreciated.

Bob Hicks

3 years ago

Nice guy. Put up with me looking over his shoulder and asking lots of questions.

Terri DeLuca

5 years ago

Supreme Air has shown great professionalism and excellent service. Staff answered the phone promptly, was courtesy, and answered all my questions. Chris Alexander did a great job explaining what was being done. That assured me to know that we were on the same page with the service that was being completed. He was amazing, and cleaned the area just the way he found it. Most importantly, Chris didn't ask me to do the survey or write this review. Kudos to Chris. I highly recommend Supreme Air, and look forward to the future for keeping my system operating efficiently.

Terri DeLuca; Halethorpe, MD

Teresa Frazier

2 years ago

SD Dem

3 years ago

genraltsao

5 years ago

The technician was great, courteous and was able to quickly resolve my problem.

Elizabeth Courtemanche

4 years ago

We've had some nice experiences with Supreme Air in the past, however I am deeply disappointed by my experience yesterday. I was given the drop by window of 8am - 12pm, rushed my daughter to daycare to make sure I was home in time (luckily I had the whole day off from work, if that were not the case this would have been even worse). I called at 11:30 to check on the status and was told they were running a bit behind (the woman on the phone was very nice, but given that information Supreme Air should have called me so I could rearrange my afternoon appointments). The service provider arrived 90 minutes AFTER the four hour window. Then, after looking at our system, the service provider told me if I signed up for a monthly service charge on the spot my free from that day's inspection would be waved. I've got to say it is a poor sales tactic to try to strong arm us into a monthly service agreement when based on yesterday's experience every visit from Supreme Air requires a full day out of our lives. The fact that I had to pay for a visit that required giving up an entire day off, and end that with pressure to buy what is now in my view a terrible product is a poor sales tactic. I've giving two starts because at least the employees I dealt with were nice.

Pam Connolly

5 months ago

Thorough and excellent service.

Akemi Levine

a year ago

Had appointments available within a few days even with a recent heat wave. Came and did an inspection to determine I probably have a leak. Didn't end up using them to do the repair, but the owner called me personally to make sure I had a positive experience with the company.

Jason Trace

4 years ago

Excellent technician and service!

John Walsh

4 years ago

Colin arrived within 24 hours of my request for service, diagnosed the problem quickly, recommended that the problem be addressed as a flaw in the system’s installation, and got us back in operation. Well done.

Stephen A Jones

2 years ago

Technician was professional and courteous.

jliberto99

9 months ago

Yonas and Charles were great

RoseAnn Belsley

4 years ago

Christopher Long

6 years ago

Rachel Draper

a month ago

Sean reminded me why I keep going back to Supreme. We’ve been extremely unhappy with our system almost entirely due to the nest thermostat (which the salesperson actually recommended against at the time). This was our third issue in three years. Sean came for the third issue and promptly fixed the issues, explaining each one in detail. Importantly, he ensured we got the best value for the warranty on our system. Coincidentally, we are moving soon but because of todays experience we will be calling supreme to upgrade the next house’s systems!!!

Travis Nagy

4 years ago

Had a busted main line under an old row house. They got someone out the same day and had the work done the next morning. Derrick was our technician. He was courteous and professional during the whole ordeal. They text an alert (with a picture of the technician they are sending) when they are sending someone. I’d definitely call these people again for help with HVAC and plumbing.

Jose Verdejo

a week ago

Brian

4 years ago

Ted Sears

a year ago

Tech Yonas was superb, great work, courteous, mindful, and pleasant. Well done!

Bruce Sank

6 years ago

Toni Smith

3 years ago

Bill Harper

2 years ago

Tom from Supreme is excellent. Second time he has been here. They can send him out to us anytime.

Doug Mains

4 years ago

Colin had the best of all possible traits ... he was competent. Besides that he was personable, communicated well, and .. best of all .. had the part and fixed the problem on the service call. Thank you very much!!

Tony Jemison

2 years ago

The technician was superb. He was knowledgeable and truly concerned with my problem. I was extremely happy with his demeanor and professionalism. I signed a service contract SOLELY because of him and because of him, your company will be my SOLE provider for any issues relating to HVAC, plumbing etc. Your tech is an A++ service provider. I hope he gets a bonus and/or a promotion.

Dudley Rodericks

6 months ago

Supreme Air sent over Younes who was very professional, was very skilled and diligently went through all the steps required. It was a pleasure working with Younes.

Alex Conway

3 years ago

Marla Hollandsworth

4 years ago

Youssef is an excellent technician and a very nice person. He explains the system and works with the customer. He is very smart and knowledgeable about the Geothermal systems. When he doesn't know something he finds out the answer rather than ignoring the problem or making something up!

Angela Burke

4 years ago

Had issues finding someone to help with water leaking from my second floor Hvac Unit into the living room. I called several companies in the Baltimore Area and no one could help. Either no one available or I was outside there area. I spoke with Ashely to inquire about making an appt. to only call her back to set the appt. She was really supportive and helpful. The day of the appt. Mr. Yonas was EXCELLENT! From the time he walked in the house until the time he left. Very Information and willing to share what the problem is and how he was going to solve it. I am very satisfied with the Customer Service and work that was performed. Thank you Supreme Air for valuing your customers. (Smile)

N

a year ago

Very professional. Good quality service. Worked with me on the price. Highly recommend.

Kathy J Marshall

4 years ago

Great group of HVAC professionals!

George K. Riguga

3 years ago

Colin is an outstanding HVAC tech! Quick and honest diagnosis of problem.

James Barrett

2 years ago

Excellent response and service. Wes the technician went above and beyond to solve our Furnace problems.

Barry Downey

4 years ago

Linda F

2 years ago

From sales, to customer service, to installation the staff at this company works hard to exceed expectations. They are impressively knowledgeable and the finished installation and services shows that they take pride in their work. I would highly recommend this company.

Michael Miller

7 years ago

Contacted Supreme Air on behalf of my grandmother when she lost AC on an extremely hot day. Supreme Air promptly came by to evaluate the system and as a courtesy, left a portable AC unit behind to cool the house down while the replacement unit was ordered. The replacement of the older (circa 1985) unit was done thoroughly and professionally, not only leaving my grandmother with a nice cool house, but with an extremely efficient and competitively priced replacement AC unit.

Good work, guys!

MrsEmery03

a year ago

Jenny Livelli

a year ago

We arrived home from vacation to find our water heater leaking. We made an appointment in Sunday for Wednesday but within an hour, we received a call saying that a technician would be on the way shortly that afternoon. Paul arrived and was quick to assess and offer a recommendation. Within hours, we had a new water heater with warranty installed and functioning. Paul was delightful to work with and stayed well into the evening to be sure that we had hot water. We highly recommend Supreme!

Norm Mayfield

4 years ago

Anthony Euler

3 years ago

The service tech arrived as scheduled. He completed my spring checkup. He was professional and cleaned up the area.

Tamar Nazarian

4 years ago

joseph wade

4 years ago

What an Supreme company.

Sharon Wen

3 years ago

Jamie McNulty

5 months ago

Sean was very friendly and helpful in installing a new smart thermostat at my house after my old thermostat stopped connecting to my wifi network. He explained every part of the process and made sure everything was in working order before leaving.

Dennis Copertino

2 years ago

Installed an oxidizing germicidap UVC System

Michelle Manasse

a week ago

Kelly L

2 years ago

ACCAC wasn't blowing veryavery well. Coils had frozen. Called Supreme Service Today, around10am. Was able to get a repair person scheduled for same day, between 2pm and 6pm. He called around 4pm to say on the way. Diagnosed issue, cleaned system inside & out. AC is working just fine now. Our repair guy, Youssef, was very polite and detailed. Quick service & great customer service.

John Wheatland

a year ago

Bruce Edwards

5 months ago

Eddie Brown

2 years ago

Lisa Shands

4 years ago

Professional Courteous and Skilled. Very pleased with the work that was done. Making plans for future jobs.

Alyssa McKenna

3 years ago

Quickly found and resolved problem with hot water tank

Paul Cohen

a year ago

Danny Charlip

a year ago

Colin was the most communicative and informative technician I’ve ever had working at my house. Supreme Service is really good and the wait times to get on the phone with someone aren’t too bad. I use them for every house repair I cannot do myself and have no regrets every time.

Sridevi bobba

3 years ago

Brian Eblen

a year ago

Edmund Ty

6 years ago

The work was done by Jusef and Andrew in a very professional fashion. They arrived when expected and interaction with them was friendly and pleasant.

Roger Frye

5 years ago

Technicians are always on time, skilled, friendly. We've been pleased with the product and service.

Taylor Lynch

3 months ago

John C in plumbing is great and very informative! Thank you John!

Chris Ficke

a year ago

Absolutely professional service!…George did a wonderful job explaining the issues with my system and managed to find and fix the problem that other HVAC companies were not able to solve. Additionally, the entire process from scheduling to service was seamless and hassle-free! I enjoyed their integration of technology, using all methods to keep me informed of the schedule and progress, as well as helping to simplify the billing and closeout. I highly recommend Supreme Service Today!

Domonique Flowers

2 years ago

The technician was very friendly during the transaction. He also adhered to safeguards when it came to COVID 19 including wearing a mask and covering his shoes. He kept me informed of all the repairs and was able to explain what the issue and solution was in a way that was understandable to me. I enjoyed the experience and interaction.

Jill Lloyd

4 years ago

Harry C Maistros

4 years ago

PATRICK OCONNOR

2 years ago

Fixed problem in 1 hour, also repaired wiring in water heater to heat correctly!

Josh Evrard

a year ago

lorraine ziara

a year ago

Did a thorough job; professional. Even sealed the dryer vent so it works but keeps the birds out

James Ludwitzke

6 years ago

Chelsea Lafferty

4 years ago

very kind and professional

Elia Cossis

5 years ago

Supreme Air installed several Daikin ductless HVAC units in my building as well as a Carrier furnace and outdoor AC unit. The Daikin ductless units are effective with keeping up with all weather seasons. They are also very efficient and glad Alex recommended them to me during the consultation. Supreme stands behind their work and will go above and beyond to make something right and make the customer happy. Customer service is professional and responsive. Will use them again.

Take 2 - My AC unit broke in the middle of a heat wave around July 4th, 2018 and within a day or two Supreme was able to give me a quote on a new 2 ton 16 seer lifetime AC unit and coil and install it on my roof. The team was professional, on time and the cost was very reasonable. Hence, why I continue to use this company for my AC needs.

Kevin Ogg

a year ago

5 years ago I worked with Supreme Service Today to get a geothermal heat pump installed in my house. At that point in time our pre-existing AC system was dying and the house's main source of heat was electric baseboard heat. Supreme came in, looked at the situation, wrote up a competitive quote, did all the duct work, and installed the WaterFurnace system. It's been running smooth ever since. The unit itself has had a couple of minor electrical issues, but those happened under warranty and were largely covered by water furnace.

I'm currently a member of their service plan. The technicians that come out for system inspections are helpful, knowledgeable, and get the job done relatively quickly.

J. H.

2 years ago

Paul Lee is amazing, responsive, and friendly. Promptly removed our old water heater and installed a new one. Did great for such a tight space in an old house.

Bob Hensley

2 years ago

On time and very professional. Provided considerable info.

Joyce Wright

4 years ago

Robin Schless

4 years ago

Danny arrived when he estimated arrival. Found the problem fast (not what I assumed it was). Coordinated the resolution. Badda bing, badda bang! Great service Supreme Air...as always.

Molly Gilbert

a year ago

Wonderful company to deal with. Very honest pricing and will let you know what works best for your home.

Kevin Reilly

11 months ago

Very pleased with service call and follow-up. Sean diagnosed the problem and ordered parts. Part came within 24 hours and Supreme scheduled a 2nd visit the next day. Sean was dispatched again and was running late, but Supreme let us know. He didn't bail-out. Came to our home at around 7:30 P.M. He was pleasant as before and didn't rush to get it repaired. Supreme did the original install of the entire system about 3 years ago and their service support was as good as their initial work.. Definitely recommend.

AUTOLEADER

4 years ago

Alex and his team have always been great, just had unit serviced and their service team was top notch. Explained in detail how to keep unit running perfectly

Leul Yohannes

4 years ago

Martha Sherlock

2 years ago

The technician, Tommy, was personably and, most importantly, willing to go the extra mile to fix the issue. Tommy was knowledgeable on repairing the problem and was willing to show me what was wrong. I would definitely recommend Supreme Service to anyone.

Tara Harris

2 years ago

Toya Phillips

2 years ago

Mimi Arsenault

4 years ago

Great! Collin was able to come out to check the condensation pump the same day. Problem solved quickly and easily. I really like how thorough Supreme Air's technicians check and fix an issue.

Michelle Hawkins

3 years ago

เด็กหญิงนันธิยา สุพรรณพุทธา

10 months ago

They were professional and advised me on how to reduce my gas heating bills by recommending proper cavity closure. Their customer service approach is very impressive. They also went above and beyond to resolve my Zoning issues. I am overjoyed.

Saundra DEI

a year ago

I am truly disappointed with this company right now. I’m quite sure these guys probably do good work but they really need to find a better scheduling system. They cancelled my appointment twice!! I still can’t believe it they canceled me two days in a row smh. Supreme Service Today what is going on??

Jeremy Henry

2 years ago

The technician (Alphonso) was extremely knowledgeable and friendly, and was very helpful on a rainy Sunday evening.

Da'Rrell Privott

5 years ago

Excellent service, on time, great technician Youssef knowledgeable, courteous, and fast. Even gave helpful advice about my Ruud Heating Unit.

angel brown

a year ago

Jim Wilkins

10 months ago

Alician Bunch

6 years ago

Roger Crane

8 months ago

Excellent service. Took great care to clean all components, showed me the defective part and made sure the system was operating properly

shavonne sheffield

2 years ago

stuart michael interiors

6 years ago

Chris Dionot

5 years ago

Called the 1st time and waited 7 minutes, then was hung up without speaking to anyone. Gave them the benefit of the doubt and called back. Was on hold for close to 10 minutes, finally got a hold of someone, explained my situation... response from the customer service rep, please hold. I held for another 4-5 minutes and then was hung up on again. Called back a 3rd time, waited for about 10 minutes and gave up.

Andrew Stottmann

5 years ago

FALSE ADVERTISING!

Over 4 hours late and refused to waive fee...

They advertise an on-time guarantee and say they will waive their service fee if the technician is late. I set a noon appointment and they did not arrive until 4:15. I would consider that pretty late, but the technician refused to waive the fee. We declined to use this company because of that. A few weeks later they contacted me and were still trying to get me to pay the $80 service fee when they didn't do a damn thing for us other than waste our time.

Haven't even gotten so much as an apology... can I give less than 1 star?

Anthony Snyder

2 weeks ago

DJ, was an awesome technician. Super friendly but also more importantly very technical smart. I would highly recommend Supreme Service and especially DJ for anymore HVAC work. But I'm sure the quality work DJ did I will not being any new service in the future.

Leo Dorsey

3 years ago

R

4 years ago

Great service , great price

Robin Beckett

4 years ago

Mike Callison

3 years ago

Matthew Mundy

4 years ago

Robert Selle

2 years ago

The repairman was professional, courteous, knowledgable, thorough, and quick.

Tim Dippel

2 years ago

Alfonso was very thorough, respectful, and clean in doing his work today Highly recommended.

emmanuel orfanos

a year ago

ann adair

2 years ago

Yonas was honest, quick and thorough. He was making a routine visit to change the thermostat and make sure the equipment worked. He was timely arriving and in completing his work. Excellent job.

Michelle Lorden

4 years ago

Jimmy McPherson

4 years ago

Bill Murty

4 years ago

Yonas Mengesha, your technician, arrived ahead of schedule, which was fine. He diagnosed the problem and spent time correcting it. The filter is working as it should and we are having no problems at this time. Yonas did a professional job. We would like an e-mail receipt that we paid Yonas for the work completed. Thank you

Steve Hansen

4 years ago

Jane Ruane

a year ago

Excellent service. Very professional, knowledgeable and efficient.

Thomas Olson

5 years ago

Charles arrived on time and was efficient in taking care of our boiler/thermostat problem. Thanks Charles and Supreme Air.

Jeff Weaver

3 years ago

Craig Payne

4 years ago

I called Supreme for service on my Carrier mini-split system, which was no longer producing heat, and had a positive experience. My technician was courteous and explained the situation clearly. He left me with a working system and he came in under budget.

Jeff Freeman

5 years ago

The technician was great. He was polite and explained what he was doing very carefully.

BETH HOWARD GANTT

a year ago

We were extremely impressed with the professionalism and quality of work. George did an excellent job, explained everything clearly and answered all of our questions. I cannot recommend this company and George more highly.

Meghan Coleman

4 years ago

I called after hours and received a callback right away. The tech came out this morning and got us fixed and setup on a maintenance plan. Prices are fair and explained. I’d highly recommend Supreme!

Patrick Todd

2 years ago

Youssef is great to work with! Really appreciate his skills and professionalism, thanks Supreme Air.

Billy Richardson

2 years ago

Chiquacta Hodges

a year ago

I have called this company twice for different issues and each time I was able to get an appointment quickly with a respectful and pleasant technician. There's a small detail that stands out to me: they actually always use shoe covers. I've had plenty over companies service my house for one reason or another and almost all them left behind shoe prints on my shiny floors...thank you for respecting my house. It may be a small thing to many people, but it speaks to a level of care that not everyone takes.

Bill Burrill

10 months ago

Great service from the tech Rob

Chris “Mjim32” J

6 months ago

Very friendly, professional and got the job done.

Lynn Sperpani

2 years ago

Excellent service!

Armenthia Brown

a year ago

OMG! It was the best and I do not just say that but it really was to a point I had to refer almost 150 people to use this service because of their friendliness and their professionalism. The technician that I had was PAUL LEE and the young lady that I spoke to on the phone was Deborah. They made it happen for me. I great service and I definitely will look them up again when I need them.

Taylor Kohn

4 years ago

Montserrat Schoenborn

4 years ago

Danielle Rouiller

4 years ago

Fantastic customer service!!! Yonas is an asset to the company. He took great care in making sure he correctly diagnosed the problem with our furnace and got the heat back on before he left. Thank you!!!

luke, smith

a year ago

Tique “Tique” Solace

3 years ago

It was a well check service call. What needed to be fixed was fixed. Technician was wonderful and professional.

Sarah P

4 years ago

Super fast scheduling, very friendly people, incredibly professional and quality service. I've always been satisfied with this company.

Carolyn Corea

4 years ago

Jackie Ball

4 years ago

Drew Brown

2 years ago

Hassan was on time, called ahead, explained what he did, made recommendations. Wore mask the whole time.

Stu Lumsden

2 years ago

Yonas [Sp?] was my tech and he was really great. He took me through all possibilities for causing my HVAC issue and thoroughly check out my system. My heat is working properly again!!

Laura Sullivan

2 years ago

Natosha Black-Eppes

4 years ago

The technician arrived to check my hvac system which has alot of condensation on it and the air ducts causing a small mold spot in my ceiling. Well, he did not use one tool to check any settings, air pressure, humidity levels, freon amounts, nor did he check if the ac components like the compressor was working properly. What he did do was take a few pictures, sent them to his boss and gave me a price of $700 to revise my air intact and output to raise the air supply but my question was, how are you sure that's the answer if you haven't checked anything?. Needless to say I had another technician from another company arrive at the time he was leaving to do another assessment only to find out all I really needed was some freon! So there you have it folks, ALWAYS GET A SECOND OPINION. IT WILL PROBABLY SAVE YOU ALOT OF MONEY.

Jaclyn Mahoney

3 years ago

When we bought our house, we knew we bought a plumbing project, but we had no idea how big that project would be. As the project progressed, Supreme Air addressed issues in stride. We always felt like we understood our options, and we never felt nickel-and-dimed. And shoutout to Tommy who obviously takes pride in his work and did the job right!

Rachel Jenkins

5 years ago

They were very responsive on a Saturday even though we did not have a contract. Colin the technician was helpful and very willing to answer my questions and explain the issue and what we could do in the future to prevent what happened. We were so happy with the service he provided, that we signed up for an annual contract.

mmccxxix

6 years ago

Though the service call I required was not completed by Supreme Air, I had an excellent phone experience dealing with Randy, the Emergency 'on call' tech. Randy phoned me back immediately following my call to Supreme Air's emergency line. His communication was on point - when I explained our HVAC issue, he provided an accurate initial assessment. He also laid out the fees and timeline expectations, providing alternatives and a realistic timeframe for my service (a Sunday emergency scenario for which his timeline of late in the day/next day wasn't feasible for us). When I asked him to leave me on his list while I searched for other options, he agreed without hesitation and simply asked for a return call if I was able to find a company to meet my timeline needs. In the end, I was able to get someone in sooner. Randy's initial phone assessment of our HVAC issue was the exact problem. I phoned Randy to cancel his visit and to thank him for his understanding. He continued with his gracious, professional attitude. Again, though I didn't use the service of Supreme Air, if Randy is the type of technician they have on board, I won't hesitate to use them in the future.

Lois Wist

4 months ago

DJ did an awesome job!!! Very impressed with his professionalism and abilities.

Brian Vasil

6 years ago

I had the best experience with Supreme Air. It all started when I Google searched free estimates for replacing my heat pump and air handler. I was contacted by Matt to set up me estimate. This was my 4th business I recieved a quote from, and I am very happy that I waited and had this appointment. My estimate was performed by Phil. Phil was very knowledgeable about the systems he was informing me of and came off very professional. I recieved a very competitive quote. We made the decision to go with Supreme Air and called Phil back to inform him of our decision. We were told that they were able to install the system that Thursday, 5 days later, which was fantastic since we are experiencing hot and humid Maryland weather. We were also told we could borrow some window units to get us through the heat until then. Right then I knew it was a great choice to go with this company. Phil came back that Monday and helped my wife install the units. Thursday came and the installers, Tevin and Jake (I hope I spelled Tevin correctly) arrived on time ready to go. The installers were very polite and courteous. I mostly left them to do their work only bothering them a few times to ask a question here or there. They treated me like a friend while talking to me, smiling and making great small talk while answering all my questions with a wealth of knowledge. When the work was completed the work area was clean as if no work had even been done. I was given an overview of the work performed and instructed on how to use the new thermostat installed. I know its only day 1 but I am already very happy with the service provided to meand I will definitely be telling those I know looking for HVAC work to go with Supreme Air.

J L

5 years ago

Youssef was great. He IDed my issue very quickly and then explained how he was going to fix it, and showed me what he was doing while he was working. I’ll use these guys again for sure because the service was fast and reliable, and the technician was very friendly and professional.

Raymond Bray

4 years ago

Arrived on time and fixed the problem.

Lee A

3 years ago

David Baker

a year ago

Keith Dorman

6 years ago

We highly recommend Supreme Air. My house was built 15 years ago and we started having some problems with the HVAC components so I began shopping around for a Geothermal provider. I had propane and 2 outdoor A/C units in a 2 zone system. There is a lot of information on the internet about Geothermal and a recurring theme that you need to pick a provider with experience and a track record of success. I identified three providers in my area of Maryland and contacted them for quotes. As an engineer I did enough research to know what choices were available and the benefits and risks of each choice. I selected Supreme Air as my provider because they are the largest provider of Geothermal systems in my area, they are creative in working out financial terms and their technical recommendations were superior to their competitors.

Overall, I am very pleased with the performance of Supreme Air. Alex is one of the owners and he is great to work with. They have good team that keeps you informed of the plans and they beat their scheduled date of completion. We are very pleased with our new Water Furnace system. The guys that worked at our house did a very good job and frequently asked if I had any questions and they cleaned up after themselves. They came in at the agreed upon price. I asked for an additional sensor and they were reasonable with that change.

Robert Rodriguez

5 years ago

I had my geothermal unit replaced and paid a higher price than the other contractors that bid on the job. I decided to go with Supreme Air's higher bid because I wanted a quality job. Instead, I had nothing but issues with this company from the start. The original and agreed upon estimate failed to include all the work necessary that we discussed, however after some negotiations, they absorbed the cost differential. Once the job started, things went fine until they left. The job site was never cleaned up or completed. They didn't replace ceiling tiles that they had removed (some of which were broken by them), they didn't patch a wall in which they had cut a hole, they didn't secure the cover of the electrical panel and generally did not clean up after themselves. The county building inspector was 'scheduled' to show up twice and never showed and the customer service during those two events was terrible. On the third attempt to have the work inspected, the county inspector did show up. However, the work failed his inspection and I had to have Supreme Air come out and complete the job as well fix poor electrical work. Finally, on the fourth scheduled attempt, the job passed. It took 11 months for the job to finally pass and I took off 5 days to stay at home to see the inspection process through to the end. Also interesting to note is that although my old unit had been in service for well over 30 years, my newly installed unit has not decreased my energy bills at all, as I was told would be the case. Supremely expensive mistake.

Morgan Williams

2 years ago

Early Bird AC Tune-Up & estimate to run gas up to roof for grill. Dispatcher specifically set appt. for tech qualified for both jobs. Day of, tech claims that multiple AC parts are defective and need costly repair, but changes story when asked for exact measurements. One part did actually need replacing; tech tried to offer two different prices for work citing quality, but did not even know the brand name of the parts offered and was unable to explain any difference in quality, so tech was either lying or incompetent. Tech also left a gash in door during replacement. Complaining about appt. length, tech refused to give an estimate on running gas line or even offer another appt.; wasting my time off work. Called company to talk to owner to resolve before posting this review, told owner would call back. 2 weeks later, no call. Company cares more about overcharging for small parts than actually doing work requested. Dishonest, lazy, or incompetent - what's the difference when you need good work done in your home?

Sonja Jones

5 years ago

I am very torn about writing this review. While I think the service at customer level is great the office level needs some work. On May 10, 2018 I had a repair call from Supreme Air. The gentleman that came out was very friendly and knowledgeable and removed the rodent nest from my heating coil inside the AC unit. It began working right away. He told me he wasn't sure if the heating coil would need to be replaced down the line. I made the decision then to have it replaced and gave a deposit of $306 and scheduled the work to be done. My husband decided later that night that we should wait until the piece actually needed to be replaced. I called the following Monday May 14th and cancelled the work. I was told that I would receive a refund check in the mail. Two weeks later I had not received the refund so I called again. I spoke with Donna. She informed me I would be receiving a refund in the amount of $170 and that she was going to walk the paperwork right back to the accounting office. I waited another week and still no refund. On 6/11 I called again and spoke with Donna. She said she would look into it and call me back that day. I did not hear from her so I called her back the next morning. At this point it had been 4 weeks since I was initially told I would receive a refund. On 6/23 I received a check for $57. I called this morning and spoke with Donna again. I asked to speak to a manager/owner but was assured by Donna that she would address this with the owner and call me back today. Not surprisingly I did not hear from her. I am beyond frustrated at this point. If you need quick, friendly, reliable service with no details this is the company for you. The details is where I feel this company could use some help.

Len Foust

9 months ago

Supreme Service Today staff are courteous and responsive. Technicians are skilled in providing service.

jim jenks

3 years ago

ROBIN BLOCH

5 months ago

D Tigercake

2 years ago

They arrived on time. Did a very thorough check of the system. Consulted with the manufacturer. Presented options. Friendly service.

Ellen Warsaw

2 years ago

Colin was our technician Both friendly and professional. He quickly found the problem and corrected it. He stayed long enough to be sure the fix solved the problem. Noticed another thing due to be addressed and took care of that too. Couldn’t ask for a better service call!

Joe Gerlak

2 years ago

James Allen

7 months ago

He did a great job, I appreciate the work that was completed.

Nope

4 years ago

Youssef is awesome

Sarah Maria Sampson

5 years ago

The technician was very helpful in explaining why my AC blew of a fuse and offering recommendations for repair.

michele duvall

10 months ago

Gregory Gilleland

6 years ago

The tech was on time and professional in his approach to the servicing of my HAVC system.

Keith Williams

a year ago

Caleb Koch

7 months ago

Alfonso came out for a tune-up of our heat pump and I can’t recommend him enough on a personal and professional level. Incredibly thorough and friendly. I plan on being a lifetime customer of Supreme Service thanks to him.

A few years on, and we had Justin come out to install a water heater. He was a really nice guy, did a great job of explaining the options available to us given our situation, and we were really happy with the end result.

Everyone in the office is nice too; whether it's Debbie, Selena, etc., everyone's really sweet.

John Logan

7 months ago

Their technician Gyan was great. He was knowledgeable & professional & took time to answer all of my questions.

Omeid Heidari

a year ago

Paul did a fantastic job and fixed our sump pump ! We really appreciated him and his supreme service.

kerwin squires

4 years ago

Donna Crocker

2 years ago

Mike Barnes

3 years ago

Had a few issues with the scheduling and customer service side, was contacted by the owner who helped me resolve the issues and offered a reasonable explanation. Techs are usually very good and professional.

Curtis Chang

3 years ago

Very communicative. The technician thoroughly troubleshooted the issue and took extra time to make sure I was satisfied. Will definitely use again in future. Thanks!

Ryan Olaguer

a year ago

Ed Swanson

9 months ago

Justin was extremely professional, knowledgeable and efficient in quickly diagnosing and fixing the hot water and water pressure issues.

erin brown

7 months ago

20% restocking fee for labor, absolute joke and telling a customer you're coming out and never do and say you can do same day service when you know that's a lie! Give that woman all her money back! Then when she finally has enough and goes with someone else and wants her money refunded you tell her a 20% restocking fee when she only is paying for labor. Asinine and even if there were parts involved, it's your fault for not communicating properly!

blaklabz

10 months ago

Karen Dullnig

3 years ago

Robert Kleist

3 years ago

Entered through the garage and tapped on the door, instead of going to front or back door and ringing door bell.

Tech was sent to finish job as previous tech didn't have needed equipment.

Regardless, customer still received a list (different from first guy 10 business days before) of needed upgrades and repairs.

First tech didn't replace HVAC panel cover. This guy had a make-shift water pump and made lots of noise. We feel less confident in the service now than previously. May choose to look elsewhere for next years' maintenance contract. Will see how spring inspection goes.

Rob Walters

a year ago

Overall negative experience with this provider which included unauthorized charges.

Dave Beachler

10 months ago

Tech attempted to clear a drain clog with a small machine that had only fifty feet of cable. He spent a half hour and charged over $400. Yes, that’s $800 an hour to run a machine that I could have rented for $39 a day.
FOLLOW UP:
They came back and completed the job with the proper machine. I am satisfied with the work after the second attempt. Be persistent if the initial job isn’t satisfactory.

Matthew Walker

a year ago

David Scheing

4 years ago

FRANCES Murray

3 years ago

11/13 Service Was with in time frame given. Work was done and suggestions for cleaning ducks timely. Very Good.
11/25 Work was completed in a timely manner. Technician Was Grand!

Penny Santorios

4 years ago

I would like to inform SUPREME AIR of the excellent customer service
I have received from them. I am on a Maintenance Contract and come in
contact with the wonderful, knowledgeable ,friendly engineers they send
to to check out my heating system.
I, like most people have a busy schedule and I appreciate the personal
attention I receive whenever I call the office.
Hats off to a wonderful company. Keep up the good work. I will be
sure to recommend your company .
Thank you Penny

Derrick Yam

3 years ago

If I could give this company 0 stars I would. Installed my air conditioner and it broke in two weeks. Said they would send service right away at 9 am and they called at 6 pm saying they couldn’t come today. After I expressed my frustration they arrived. When the tech arrived, he explained that the installers missed two key safety pieces! Then, 2 weeks later it broke again! Their 24 hour service is a lie, I will be filing a lawsuit for false advertisement as well as repayment for my terrible AC installation. Supreme Service my a**.

Amy Feinberg

4 years ago

COLIN IS GREAT

Sue Ball

2 years ago

I am extremely happy with Thomas service. He was prompt, courteous and friendly. I will be calling them again when needed

DAWN LAWRENCE

2 years ago

Colin was wonderful. He fine tuned my boiler system checked all radia tors for performance . He checked the hot water heater and repaired a small leak and made sure the thermostate was working correctly

Louis Wilson

2 years ago

Joseph Moss

4 years ago

Colin was well spoken and knowledgeable about what was going on, why it was going on, and what needed to be done to fix the issue.

Jeffrey D'agaris

a year ago

Karen McGee

a month ago

The technician was professional and thorough. He answered my questions and reached out for more information if he didn’t know the answer.

Mourad K

2 years ago

Rita Sullivan

4 years ago

Great service. Tech called to say how long he would be to reach our house. Arrived, started to work immediately, explained about the service being completed, finished and then left. One note, the tech, Hilmer, put on footies when entering our house, very thoughtful.

James Kout

7 months ago

Sean was our technician and was excellent, professional and got everything repaired very quickly.

Dr Darius

3 years ago

Yussef is a friendly and efficient professional and he diagnosed and fixed our AC issues in little time and gave us discounts by pushing for it with his manager. Definitely, recommend him and his company.

Rose Berry Williams

4 years ago

Chris Walling

3 years ago

Karen Matthews (Nellie)

a year ago

Andrew Carrington

9 months ago

My initial 5-star review was for the technician, Yosef, not the company overall. He was great, courteous, professional, and performed admirably.

This geothermal project, on the other hand, has been going poorly. The amount of inconvenience we've had to deal with, coupled with the lack of professionalism on the part of the HVAC techs, the lack of communication overall from either Supreme Service or Allied Drilling, and the fact that something in the system blew out our electric panel and power, sending sparks all over our basement (and me, as I was right next to it!!!) and making the house smell like burning electrical components, has shown me that Supreme Service is anything but.

For the amount of money that we're shelling out for this, it has not been a good experience at. all. It's taken weeks for them to complete their work, and it still isn't running.

Andrew Lericos

2 years ago

Paul Lee is the man. Not only did he diagnose my sump pump issue, he fixed it immediately and had a great attitude. Best plumber ever

Ellie Cappetta

2 years ago

Youssef was extremely professional and super nice! He was fantastic at explaining what was broken with our unit and what would be needed to fix it. He's made me confident that our replacement with this company will go smoothly!

Naye Kim Sanchez

4 years ago

My husband took a day off from work so that we could have our furnace tune-up, the promised visit window was 12 - 3 pm. No one showed up or called us until 3 pm. We called in and the lady said the mechanic should be there shortly. No phone call or anything until 5 pm! The mechanic called us at 6 pm saying if we don't call him back in 5-10 mins we will need to re-schedule the appointment....which we couldn't as we were out doing groceries. Why appointment window even exists if they would never show up on time? what a waste of time and PTO!

Katherine Brown

2 years ago

Yonas Mengesha was professional and pleasant. He is very knowledgeable about the system. He contacted his supervisor when there was a question about the bill. (It had been paid in advance.) The problem was resolved. Thank you!

Dr. Kimberly Gordon-Achebe (Kim Gordon)

a year ago

I really appreciated the customer service and A/C technician professionalism and overall job performance. Very communicative and knowledgeable and efficient.

Dervel Reed

2 years ago

Phil Adzima

2 years ago

I scheduled an appointment with this company for today. The nicest guy
( Paul L )met me on time and was very down to earth. I explained to him lately every time it rains hard we have a fountain of water springing up from a drain line in a side walk blows off the cover and the water reached 4-5 feet high. Paul did his exam, and put a hose down the drain to see if the line was just blocked. But the drain had no issue. NOW he states he needs to make another service call and bring a VIDEO Camera and a JET cleaner out clean the line, which sounded very reasonable. THIS is when he quoted me a price of $950.00. I agreed, so he called to schedule these services with the Office. Very quickly the price went to $1,600.00 with the story they had a price increase and Paul did not know about it.... HMMM!
Anyway, I still agreed to have the service completed. Paul states since he was coming back there would be no charge for today. I said THANKS!
Within 10 Minutes a lady called me and stated I owed $299.00 for todays service and then need to leave my credit card on file to automatically charge the $1,600.00. I stated the Paul had just told me there was no charge for today since he really couldn't do anything and he's scheduled to come back for the additional services on Monday. She stated that he miss informed me and today charge was $299.00 and demanded a credit card number to bill! I was in a meeting and told her I'd call her back as soon as I was out of the meeting. This really set her of but I hung up for I really was in a meeting! She then had the BOSS call me right back stating he wanted the credit card number NOW! i again stated I was in a meeting and would cll him back with the number, I hung up. When the meeting was over I did call back was on hold which seemed forever and did hang up. This went the same way for 3 more tries, same story.. on hold.!
NOW 6 hours later the same lady called me back, I have her the card number and she stated that she was going to bill me both for the $299 and the $1,600.00. I said no! She said if you schedule the service it has to be paid for NOW! I stated bill the $299.00 and cancel the service for Monday. With the changing of pricing and the nasty voiced lady!!!!! Who today needs this kind of treatment! THE GOOD OLD BATE AND SWITCH Routine! Please be where of this company..... use someone else!

Kevin Sinnott

2 years ago

Anita Siponen

4 years ago

Technician wrote a detailed estimate of services done. Seemed caring and knowledgeable. Highly recommend.

LIB DRO

a year ago

Jean Cobb

3 years ago

Marianne Zegowitz

3 years ago

Excellent, professional service!

Gene Gurevich

a year ago

Gregory Poling

9 months ago

William Pomerantz

4 months ago

DJ was phenomenal during my biannual AC tune-up. He also did a great job cleaning the AC unit coils. He was on-time, did the job quickly and was very thorough with the examination of the unit. I commend his customer service and the quality of the work he did! I highly recommend him and the Supreme Service Today team for your HVAC tuning and cleaning needs!

Updated: It by accident deleted my previous review, but two months ago Zach also came out to do a similar tune-up job on the furnace side. He also was professional and thorough in his examination. DJ and Zach are excellent technicians and you can see that in the quality of the work they do and the customer service they provide!

Neal Patterson

2 years ago

The technician arrived ahead of schedule. He immediately diagnosed the issues and gave me options. The work was prompt and professional.

Dexter Ware

2 years ago

The plumber was very knowledgeable, answered all my questions, and did great work.

10/16/20 Update: I had some new plumbing work and the plumber Paul Lee was awesome! Super knowledgeable, professional, and yet, still relatable. I really appreciated Paul taking the time to show me what was wrong and walking me through the steps he would take to address my plumbing issues. He then followed everything he said he would do and showed me how he was doing it. It felt like I was taking a plumber master class with a master plumber. All the plumbers I've experienced with this company have been great, but Paul has been the best due to his patience and explanation of everything to the curious homeowner I am.

Daniel Therrien

2 years ago

Ruth Dorsey

5 months ago

Justin, did an excellent job on my water heater installation...Extremely thorough and personable explain everything to me making sure the job was completed and working..A highly recommend in my book!!

Ronald Dickey

4 years ago

Chloe Callahan-Flintoft

2 years ago

Cory and Paul came out to fix a clogged drain in our tub. They were on time, so helpful, and worked very quickly. This is the second time Paul has serviced our house. Both times the service and the problem was explained to us clearly with helpful tips on how to prevent it in the future. I would highly recommend both of these plumbers!

Benjamin Skerritt-Davis

4 years ago

Fast & friendly service

Randy Hallman

4 years ago

Lakeychia Mccoy

2 years ago

Pete Phma

4 years ago

Best A/C and heating company in town. The staff are excellent! I have had extensive A/C and plumbing work done with Surpreme Air. And they have always done great work.

Thank you to all the staff!!

Dave Shrewsberry

3 years ago

Joseph was incredible. He obviously knew what he was doing; he explained it all to me, even drawing pictures and telliing me how he made everything work with my crazy ductwork. He was in and out of here in no time, but apologized for taking too long! Would have him come back anytime!

Doris James

3 years ago

The technician was curious and professional. He did a good job.

Deborah Martin

5 years ago

Lynne F

3 years ago

I spoke with real humans, no phone trees or recordings any time I called. Appointments were easily available. For a small fee, I obtained member pricinh that has nearly paid for itself already. I got confirmation emails & texts about my scheduled service, Including one with the name & photo of the technician who would be arriving. He wore shoe protection in all parts of my house, explained each thing he did & asked consent before doing any of it. Warranteed parts & labor were honored without me having to.produce documents or argue. Prices were fair & well explained. I feel this company really delivered the great service on my geothermal system that they said they would!

gkdiva6

5 years ago

June 14 2018 update:
The owner called to say he would credit the amount I paid to help replace my unit. A sales person came out a week ago, he said he would send an estimate that night. .. and a week later I still dont have an estimate from Supreme Air!

I wouldnt do business with them. They fix individual problems but dont do an assessment of the entire system. They came out in early May 2018 and replaced the blower, at that time there was ice forming on the outside of the ducts, but the technician said the ice should thaw and the system would start working again. In my mind he attributed the ice to the blower not working, it did start working but Less than 30 days later my AC Went out again and the same ice that formed is now being attributed to a leak. The first technician said he could not diagnose it because of the ice but yet the second technician WAS able to diagnose the issue with the same ice? Why wasnt the system looked at holistically the first time to say there could be a series of problems, so that I could make an informed decision and replace the entire system instead of paying them $600 to then not get any of it returned to me so that i could use the refund to replace the system. I now have to pay more money to get the system replaced (not with them). I'd rather a company do a full diagnostic BEFORE taking my money, this is the kind of advice and guidance I would expect from them as they are the experts.

Richard Scenna

3 years ago

Carl Hebron Sr

3 years ago

Very good services will use again

Ritu Sharma

4 years ago

Supreme Air was supremely helpful during a really bad episode: total breakdown of my HVAC system. Their wonderful service man, Youssef, had been telling me for the last 2 years that I will have to replace the system.

Well, he was right. The heat broke overnight and the house was about 40 degrees. After Youssef got a new system picked out with me, he had the team bring me two space heaters. THANK YOU! We made it through the second night.

The very next day, another team came and installed the new system. That was FAST!! About 40 hours later, we are warming up...

Losing your heat when it's 36 outside sucks. Having a surprise bill for $7 grand right before Christmas really sucks. But I have to say, Supreme Air made a bad situation much much easier with their financing option, fantastic customer care, super fast installation, and just general awesomeness.

Thank you, guys! You're a lifesaver!

AC Hentsch

a year ago

What can I say? Paul is the man! We had a problem with low hot water pressure on the 2nd floor bathroom sink and tub. He arrived on time, persevered in his diagnosis and ultimately fixed the issue. YEAH!!! He is a very skilled and seasoned plumber! And to add to that, he has a very fun and pleasant personality too! Way to go Paul. Keep up the excellent work!

Kristina

a year ago

tom de groot

4 years ago

Matt Hicks

3 years ago

Two service techs were extremely rude to me while at a gas station. Would never call this service based off the off hand experience.

russell wilson

3 years ago

Ashdon Ouzts

2 years ago

Diagnostic - Westly was amazing! Professional, knowledgeable, and dare I say it, kind.

Will use again.

David Akers

2 years ago

Alphonso came out and explained everything
He was knowledgeable and truly professional

Joel Barnett

2 years ago

Eliza D Koehler

4 years ago

Andrew Law

2 years ago

Theresa Bishop

2 years ago

Great service and very personable! Came in and listened to the problems that we were having with various things and fixed everything. Even ran everything after fixing it to make sure we weren't going to have any more problems. Would hire again!

Jim Hoffer

a year ago

Shannon Campbell

2 years ago

Patrick Welsh

a year ago

123

a year ago

Emmanuel Aikaterinidis

4 years ago

Quality service with no hassle!!! Great company to work with.

B Fergu

3 years ago

The technician Colin was prompt, courteous and above all knowledgeable. The issue with our Carrier furnace was diagnosed properly and fixed within 20 minutes. We will definitely use Supreme again. Pricing was fair and we are very pleased with their work.

Supreme Air sent Tom today 7/2/20 to check out our Rennai Tankless Water Heater. Nice gentleman and well informed about code issues. We'd have him back again. They also sent Yonas to check out our new Carrier system. We'd have him back also.

linda lampkin

4 years ago

Arrived on time and fixed heating issue. Not cheap but competent and reliable

Dell Green

3 years ago

SUPREME professionalism (punctual, experienced, and great pricing)!

Sean Bilbrough

3 years ago

Niko explained the situation well and was very personable.

Yasin Family

10 months ago

Repaired a previously installed water based backup sump pump. Plumber Justin was awesome. Justin was very nice, calm, thorough, organized, and seemed very knowledgeable. Highly recommend him for plumbing projects. Deborah followed up after the service to make sure I was satisfied. She was very awesome as well.

Deanna Sanders

4 years ago

Mjeon

4 years ago

Very disappointed. Very rusty coupling on a top-of-the-line system installed less than three years ago. They sent out Marc Mcconahy, who told me that they used the coupling from the old unit, although they knew it would lead to galvanic corrosion. To save money, of course. He refused to do anything about it, since it wasn't leaking YET. Then he tried to charge me for the visit. I told him to get out of my house.

Cathy Downey

9 months ago

Yonas was kind courteous and professional.

Thomas Allen

4 years ago

Greg Ranger

4 years ago

I had them come to my house for a service. They immediately started trying to sell me a service plan without even looking and then told me I needed a new blower motor, new capacitor and it would cost upwards of $1500. They left the inside elements to the capacitor inside the house unit disconected but touching. I got a second oppinion, he got my blower motor running fine, replaced the capacitor outside and then looked at the inside unit. The supreme guy left the wiring undone but touching, and now my inside unit isnt working fried the capacitor and the motor. It had been working fine when he arrived, the problem was the outside unit. Supreme couldn't fix the initial problem, and then blew my indoor unit and burnt it up. Flipping do not trust them, the supreme technician was irritated and mad about me not wanting the plan and then jacked up my unit.

Stephen Chenault

a year ago

Imani Countess

3 years ago

Yonas Mengesha with Supreme Air and Plumbing came to my home to provide the semi-annual service on my home heating system.
He was polite, professional and went out of his way to deliver top service!
He offered cost-effective solutions and I look forward to working with him over the next year to ensure that my system runs well. Kudos to Supreme Air for continuing to deliver great customer service!

Sport Count

4 years ago

L D

a year ago

Knowledgeable about the faucet repair.

Vito Caserta

a year ago

We had a power surge during a blizzard and my thermostat went bad. Supreme Service had a technician out the next day. Because of Covid and supply chain issues none of the normal suppliers had the thermostat I needed in stock and they did not know when they would get one. Our technician, Jona, went out of his way to find me an appropriate thermostat and it was delivered in two days. The next day Jona came out and installed it and now I have heat. This morning the temperature outside was 9 degrees F. They really did a great job taking care of me and my family.

Tonya Taylor

4 years ago

J Hask11

10 months ago

Sean was excellent. He was able to figure out the issue which was readily apparent. He was also very considerate of the house and cleanliness.

George Bacharach

9 months ago

Excellent job. Nice and ver talented guy

Cynthia Shaw

a year ago

I am a member of the plumbing bi-yearly evaluation with Supreme
Service. Paul came to my house he called because he was running a little late and told me when he was on his way. He was easy to speak with and answered many of my questions regarding hard water well water and what it can do to your pipes if left untreated. He made several recommendations and I decided what to have done first.He was very thorough evaluating the pipes and it was a very productive visit.

Betty Bettys

4 years ago

Great services

michael sullivan

4 years ago

extremely knowledgeable technicians. friendly and able to discuss ways to improve system efficiency and reliability

Alvin Henson

4 years ago

Fantastic service and repair! Yousef, the technician that completes our bi-annual inspection has always been courteous, knowledgeable and honest. Supreme Air is a top-notch company and we would highly recommend them to anyone.

John Blair

5 years ago

Colin was extremely helpful! He answered all of my questions and even took the time to write out some notes for me for future reference. I really appreciate your positive attitude and the info.

Kirk Ervin

4 months ago

Very professional, timely service. Yonah is nice, explains what is needed. We are long time customers of Supreme Service

Miguel Melendez

5 years ago

I called up and was able to get a tech over right away(next day). Colin, very personable, gave me a call about 40min before he arrived. Colin got to work right away and checked over three systems. He ran tests and explained much about the systems to me as he was inspecting them. Luckily all of my systems were in good working order. Colin was very professional and seemed very trustworthy.

Jim Highlander

3 years ago

I did business with another company and they didn't seem to value my business. In fact the replaced my air filter with the wrong size. So now I have been using Supreme now for a couple of years. My technician Youssef was diligent at ensuring my system was working efficiently. He explained everything as he was doing it. I have recommended this company to at least 3 friends who use Supreme for their maintenance and upkeep of their central heat and air system. 2 had old unit's and had them replaced by Supreme and very satisfied as well.

Albert Del Rosario

3 years ago

Ryan Grizzell

4 years ago

Chuck Bragg

10 months ago

Youssef was knowledgeable personable and completely professional.

Kyle R

2 weeks ago

The first plumber that was sent out was horrible. Needed an outdoor faucet/hose bib replaced. Relatively simple. I was charged over $400 and the guy did an incredibly sloppy job. I showed his work to other plumbers and they were shocked by the cost and by his horrendous work. I called Supreme Service Today right away and explained the situation to them. I was reassured that a different plumber would be sent out ASAP and would fix the issue at no cost. And that’s exactly what happened. A few days later, Justin came out and did an amazing job. He didn’t rush it like the previous plumber and made sure he had all the right parts, even if it meant having to run out to the store to get them. Not only that, it was about 90 degrees out, but he kept his cool. This company almost lost a long time customer over a sloppy job and an outrageous charge. Justin restored my faith in Supreme and I will be requesting him in the future.

Mark Lazzaro

a year ago

Paul from Supreme was great! He completed two different jobs for me in the last 4 months. For both jobs, he arrived on time, performed quality work, and was very friendly and personable. Great experiences. I highly recommend Paul from Supreme.

John Rienstra

5 years ago

Showed up well within the time frame he said he would (said one hour, more like minutes). Fixed my furnace in time for the really cold weather. Will hire again.

Sreeni Arshanapally

a year ago

Paul is very professional and did the job very thoroughly.

manish Oza

3 years ago

They didn't do my installation but have handled service issues and I'm very happy. Colin and Yusef are excellent and go above and beyond. My highest recommendation

walter drew

2 years ago

They are kind and courteous. Unfortunately, their supreme mission is to up sell. My system had a cracked drip pan and the only option they gave me was to replace the entire system including the roof top unit (including, of course, an extra fee to use their crane). I had the system repaired for $400 by someone less money hungry. It's like taking your car to mechanic for a bad muffler and he says your only option is for him to sell you a new car.

Eric Chudow

6 years ago

Very helpful getting the HVAC setup and working well.

Lynne O

3 years ago

I continue to have a generally positive view of this business. Everyone on the phone and in person is courteous, respectful. A few bumps today, though. I am working from home on video conferences. I specifically ask for an afternoon appointment and was give an window of 2 to 6 pm. I scheduled my day around this but the technician arrived at 12:30! Also, as we scheduled some follow up work to be done on my system, I was asked if I wanted to pay today or the day of service. They already have a card on file should I cancel. I said on the day of service which is 2+ weeks away. My husband was in the room and he reiterated that. The technician then asked if the card on file was correct and proceeded to charge my card and asked us to sign. We told him we asked to pay the same day as the service. He told us he already charged us and it was too late to undo. That was not their normal way of operating. They did suggest several items to address, which is annoying for a courtesy maintenance appointment. But the technician did provide me at our request, with photos of the parts in question. That allowed me to make a judgment call about what condition the parts were in and if I truly needed all of the items mentioned. In the case of corroded items, that was easy to see as a problem. I just hope with other service recommendations we are not being taken advantage of where each free check up yields service that costs money.

Shari Hawtof

3 years ago

Excellent communication for our emergency call. Our tech was polite, efficient and clearly a very skilled hvac technician.

Greg Ranger

4 years ago

Update. They answered my complaint and showed a true interest in resolving my concerns. Management contacted me three times and assisted me in fixing g the issues. I'm also going to use them again in the future. Thank you.

Wilfred Mazur

4 years ago

Couple of minor issues worth mentioning:
1. Were not able to make the 8-11 AM scheduled time (but was able to work within my constraints--I had to leave by 1:30 PM )
2. Technician was unaware that I had a Geo-thermal system. This was the second time that it surprised one of your people. I'm concerned that perhaps the most appropriate people may not have been sent or perhaps the amount of time for the visit was not properly planned (or perhaps my visit could have been rushed). These may well not be justified concerns, but I feel like my system deserves the best attention.
3. When the technician left, he inadvertently left my thermostat at a very low temperature (71 degrees). We didn't discover it for several hours and several of us felt cold....

Colin Hodge

3 years ago

Mark David Garrison

2 years ago

Robert Bona

3 years ago

Matt McLain

3 years ago

Raymond Hepner

3 years ago

Quick friendly professional service couldn't ask for anything more. Outstanding.

Marc Randell

5 years ago

Very professional and curteous. Arrived on time for emergency service call. Quickly diagnosed issue and made the repair.

Michael Phelps

4 years ago

I've used Supreme Air a few times in the past year or two for various HVAC purposes, ranging from a heat pump replacement to air conditioner fixes. They are easy to contact and schedule, maintain good communication, and the level of technical service is excellent. Another loyal fan here.

TeresaRyan Titus

4 years ago

I was extremely please with Supreme Air's courtesy, professionalism, quick response, and subsequent follow-through from the initial call to the 24 hour hot line to the technician, Christopher, leaving. The call center was professional and courteous and the follow-up emails and text were timely and helpful in knowing when they would get here. The technician, Christopher, called about 20 minutes ahead of time which was followed-up with a text and email...very convenient. Christopher was quick, thorough, on-time, and professional. He diagnosed the issue in less then 5 minutes and was here less then 30 minutes.

Russell Layman

3 years ago

My 4 1/2 year old holding tank for my geo-thermal water furnace went up. Jonas cam out to inspect, evaluate the issue. Very professional.

Fangyan Deng

3 years ago

Joe Coffey

2 years ago

Cecil Butler

2 years ago

Alex, (the owner) and his crew are professional, thorough, with a can do spirit. I purchased a geothermal system and it is AWESOME!!!!!! Alex took care of all the paperwork for my 30% Government discount, the utility discount, and the county grant. They walked me through the whole purchasing process, and educated me about the system along the way. I highly recommend Supreme Air for all of your heating and cooling needs.

Nicole Propst

4 years ago

UPDATE: Technician came out for a new-customer tune-up and discovered that seller of my home never installed a furnace filter. So he gave me the filter size prior to leaving so that I could purchase them on my own ASAP. Well, he told me the wrong size furnace filter (not even close) and I bought and opened a multi-pack of filters that I then had to work to get returned. When I called them to explain their error and the resulting inconvenience, they still couldn't confirm the right size for my model number and placed me on hold before saying they would call me back. They never called me back. If a company can't relay such basic info correctly, it makes me wary of using them again.

Ulpeshkumar Patel

5 years ago

Brenda McCann

a year ago

George Konstantinidis

6 years ago

I don't often write a review of a company, but I am very impressed with Supreme Air for their attention to detail and for their customer service. Alex, the owner, called me couple days ago as a courtesy to schedule with me a complimentary check on my 20+ yo furnace, since the older the furnace gets there is a higher chance for CO2 emissions and other combustion issues which could be harmful to the residents. Colin and Alex came by, did a thorough check on the furnace and re-assured me that everything is working fine. Explained to me all the readings they got, and now I know that I am good to go with my furnace for a few more years for sure.
I would highly recommend using them as your heating and cooling technicians. They are professionals and they prove it!

Norman Haughey

2 years ago

Hired this company to fix house AC last year. They convinced me to sign up for a yearly check up service for heat and AC. Come spring I booked an appointment and cleared my day to be home. They cancelled the day before and rescheduled. I again cleared my schedule to be home for the rescheduled appointment and they called the day before to cancel. I spoke with the company that I had already cleared my work schedule twice and was not going to do this again. They agreed to send someone on the original rescheduled date. Stayed home and they called in the am to cancel. Asked for a refund for 1/2 my contract and have not heard from them since. Left messages, they will not return the call. - and they had the nerve to tell me that they could not re-up my service contract as my credit card would not go through. I explicitly indicated on the initial agreement that this is not to be a recurring charge (thankfully my credit card number has changed) and told them if they cannot complete the first contract with agreed to service dates, why would I hire them for a second contact. Do not hire this company and definitely do not give them your credit car number.

Calvin Konner

2 years ago

Yonatan Doron

a year ago

I had a new tankless high-efficiency boiler installed by Supreme. The boiler has been working great. However, three weeks after I had it installed, my tenant informed that the radiators in her apartment weren't working all the way. Thankfully, it wasn't too cold and my tenant was mostly out of town and not complaining. But Supreme made sure to come over really quickly and get the problem fixed. Obviously it was still under warranty, so there was no charge, but they sent me a nice thermos anyway, which I appreciated.

Andre Vaseghi

5 years ago

Professional, knowledgeable, polite, honest and efficient. Would happily recommend this company to my community and neighbors.

Dian Lewis

3 years ago

Mike Leonard

4 years ago

Was worried I was looking at an expensive fix, but Colin found the problem and took the time in the stifling heat of my attic to fix it correctly. Much appreciated!!

Aboubakr Barry

5 years ago

Tevin and Chris displayed a high level of professionalism, courtesy, team spirit. I greatly appreciated their professionalism and wish them the best of luck.

D. Eric Harris

a year ago

They were very professional and the technician was patient and explained everything very well. I would have used them to replace my hvac but my regular service tech came through shortly after they left. Yonas is an excellent tech

Elin Hamalainen Jones

7 months ago

Felipe R. was absolutely perfect! Excellent service and thank you so much!!!

Julia Gibb

2 years ago

Rosa Maria Sternberg

4 years ago

Colin is very courteous and professional. He seems to be a good technician and he is an asset to the Supreme Air Team

ibattlemike

3 years ago

Christopher Alexander was quick to find the problem and equally as quick to fix it. This is why Supreme will always be where I go to for AC repairs...they have employees like Christopher who know what they are doing.

Jon Gergela

6 years ago