Best Sewer Main in Baltimore MD

Thanks for nothing. I had a pipe break forcing me to turn the water off in the house. I called Ty in the morning, he seemed knowledgeable and agreed to come over to fix everything between 2 and 3pm. By 4 pm Ty was still not here and had not called. I called and left him a message. By 4:50 I still had not heard from Ty. I began to worry as it was getting late in the day so I called and left another message. By 5:30 I still had not heard from Ty so I called and left my third and final message. By 6pm my phone rang. It was Ty! He hung up as soon as I answered my phone. I called him back to only get the ignore button. It is now 11am the next day. I still have not heard from Ty. I have had to contact a different plumbing company , and take an additional day off work to deal with a problem that should have been taken care of yesterday. If you could not take the job Ty you should have the professional courtesy to tell people. You have cost me time, money, and an additional 24 hours without running water. Extremely unprofessional. I wish I could give you less than 1 star. Thanks for nothing.

Had another first class job performed by Ace. Kevin arrived on time and as usual was very polite and respectful of our home. The upstairs radiators were stone cold and Kevin worked to diagnose the problem. He explained what was happening with our boiler and installed a new part. He was able to get all the radiators to operate better than they had in years. Joe came by a few days later to check on one of the ancient radiators and gave a helpful diagnosis of the situation. Thanks so much. We can check this heating problem off our list.

Outstanding service came out 745 next morning could not have been better made sure drain was clear to the main in the Street. Excellent guys the Best!!!!! A++++++++++thanks guys.

John Frazier was our technician. He was prompt, efficient, friendly and thorough. We had our AC back on in less than 15 after his arrival. Great experience. Thank you John!

my unit back up toilet caton plumbing
Lal#2765 he took care he did good and professional

I’ve had Stephen and his employees over multiple times now. This time he quickly diagnosed and repaired a leak for a fair price. Always a pleasure working with him.

Liana (the master plumber) provided excellent service. Came to fix a problem with my toilet which was leaking through the ceiling. He was able to quickly diagnose the issue and unclog the pipes. Provided great feedback on the likely cause of the problem, and recommendations on how to avoid this issue going forward. He was very kind and professional. I will be using their services exclusively going forward for any plumbing related issues.

Great customer service. Dama Fanai was an absolute professional. Would definitely recommend his services to others.

Great experience! Installer was professional and competent, and workmanship was on point. Price was reasonable for type of job performed. Would definitely use again!

I will never use this company again. This company lacks communication and lacks regard for urgent matters. They have drug their feet on services but when asked about it, constantly uses excuses such as we will look into it tomorrow or it is on the list to be taken care of tomorrow. To date, the company has been paid in full for the service (their requirement) but has not completed the work. If not completed by the end of this week, a refund will be requested for the uncompleted work. Type of work to be completed is a pressure test on the gas line. Also, beware pricing. They will rake up the pricing once starting the job. They charge approximately $150 per hour. Don't let them give you a basic quote just to get in the door. Good luck if you choose to use this sorry company!
-- review from June 7, 2016

Update: if I could I would give them zero stars! Called the company today to complete the job. All they have to do is put the piping back together. When they came out in May/June to start the work I sat and watched the plumber take apart the piping as needed to do his job. Tonight a plumber came out to put the fittings back as they were but was hesitant since he wasn't the original plumber that started the job (a trait that all three plumbers expressly portrayed). He tried to tell me that they never took the pipe apart. I explained that I sat and watch the action take place. The plumber fought me on what I seen then stated he doesn't know because he wasn't there. What since does it make to fight fact with opinion when you have an eye witness as opposed to what you think will defend your company.

He then proceeded to tell me it would cost me in parts and labor until they figure out what happened. What since does this make. The man came out, seen the company's equipment attached to the my pipes, removed the attached equipment from the pipes and then stated that they didn't take off fittings... well how did your company's caps and gauge get on the pipes... Anyways, once the plumber stopped fighting me on the situation and admitting that it is his opinion, he proceeded out the door with the companies materials and told me his boss was in church and couldn't speak to anyone til morning. I called the office and they stated that the boss was on a job in New Jersey. Honestly, this leads me to question the integrity of the company. Why lie about something as small as that. If you'll lie about that then you lie about anything.

This company is crooked in the worse way but claim they are a Christian company. I believe that's a hoax to get business from those that rather patronize a Christian company.

When the man finally left he had the audacity to tell me that there are thousands of hungry kids out there and I'm worried about this. What does that have to do with anything.

When I spoke to the lady in the office, she informed me that the owner will call me Monday morning. So now I have to wait two three days to hear from him regarding this matter... no gas means no heat, hot water, cooking etc. and to make matters worse, I'm losing rental income. Clearly this company is a giant hoax and doesn't care about it's clients. If not resolved by Monday, I will get my lawyer involved. This is ridiculous.

Our technician Porfirio was prompt, friendly, and knowledgeable. He diagnosed our plumbing problems immediately, and showed us before and after pictures. Fantastic service!

I had a faucet leak in the middle of the night on a Sunday. I contacted this plumbing service and they responded quickly and came out that night. Stopped the leak and returned the next morning to replace the piping. He was very prompt and professional even in the wee hours of the night. I highly recommend

I called and they came to my home within 30 minutes. Christopher was knowledgeable of the problem and explained every step to me. He double checked to make sure the problem was fixed before he left. I would use them again. Metcalf Plumbing is my new favorite plumber. Will use them again in the future.

Quality work. Very neat and detailed installation of our new kitchen plumbing

I know that the Butler Plumbing Company has been around for many many years Started By My father Lionel Butler and his brother Brice Butler. They have been very well recommended and have been a family owned and operated business. When my father retired the 5 brothers took over the business. Thomas and Jeff started a Butler Plumbing in Florida when they relocated. David Butler retired.The company today is still that way with two of My Brothers running it Lonnie and Mark Butler. I have had work done and have recommended them as well to others. They are timely,thorough reasonable,

Very fast response time of less than 25 minutes. The technician correctly identfied the problem and fixed it! I am extremely satisfied with this service!