Stilwell Plumbing & Drain

Never worked for a company so cheap they would lie to unemployment, first ever in life to not offer Health Insurance

Great service and fairly priced!

After the flush of the toilet in the upstairs bathroom led to water seeping through the ceiling into my living room, I put in an emergency call at 5:30 am, they gave me instructions to be able to stop the water from flowing and had someone to my house by 7am. Troy (the service man) was knowledgeable and speedy with a diagnosis of a clogged pipe out to the main line. They called in what was needed to fix the clog and was all finished before 10am!

PS those disposable/flushable wipes will clog your pipes, I would suggest avoiding them!

Bryan was out to our house this past Tuesday, 12/08/2020. He was punctual, professional, and personable. He was able to clear our VERY clogged kitchen sink drain, all while maintaining social distancing with not only myself, but my two young children. If I use Stilwell again in the future (I only phrase it this way because I hope to avoid any and all future plumbing issues), I will definitely be asking for Bryan!

This is the worst most unprofessional company. The ladies that answer the phones are very nice and polite but that’s where the professionalism ends. My appt. was 8-12 pm but they arrived at 3:25 pm. The worker that came to my house seemed lazy and acted like things weren’t covered under my policy (but I knew the were).

Called to have them return for a repair that wasn’t done correctly. Manager/owner got nasty and smart and refused to send someone out (had to call my insurance even though the item was still under their warranty).

Bottom line, I would avoid this company at all cost especially because they don’t want to stand behind their work. Years ago I had a worker come out from this company and he was great; but now I have nothing good to say about these recent workers.

I have been working with Stilwell for a some years now, our building is very old and it does have a lot of issues. It has always been a good experience with them, very responsive and respectful.
And now with the new division of Stilwell mechanical, I am very thankful for the help they have extended to us. They are very responsive and they make you feel like its a partnership.

Thank you for all the help and you guys have been awesome!!!

Rob is pretty cool, he explains things to me and help me understand what is going on. thank you all!!!!!!!!!!

-Fritzie ( Fascan International )

Best plumbing company around! Great office staff and techs, I recommend using them if u are ever in need of a plumber. 😊

I had joe , from Stilwell plumbing come out today to take care of a few issues i had , and he was amazing to work with , very professional and very informative.. kept me updated with everything he was doing , and made sure i was aware of every problem !! Joe was a great guy , I’d recommend working with these guys if you want honest work done !! Thanks fellas !!

Joe is the Best!!!!

They did not show up when scheduled. Communication was poor. Would not recommend.

DO NOT USE! They replaced the wax ring on one of my toilets. Upon replacing the toilet, the bolts in the tank began to leak all over my hardwood floors. I called the next day to tell them my floors were now damaged because of the leak. They did not take responsibility for the damage saying We didn't replace the bolts on the toilet. Well if you remove a toilet from the floor and put it back don't you think there is a possibility that it will jar the tank enough to start a leak. It really could have been a simple matter but their refusal to take responsibility for their mistake is mind-boggling.

Joe and Max came to install a flex line and bring my gas valve up to code so I can have installed a new gas stove. They both were courteous, knowledgeable and helpful. Then I had a follow up visit to check on the furnace pilot light from Matt who was also helpful. I have used Stilwell for a previous issue with my toilet and had a new toilet installed by Josh. So far everyone has been great!

Great company! They came out quickly, when others plumbers were telling us 3 days. They did a fantastic job at a fair rate. I highly recommend these folks!

This company pays to steal leads from other local plumbing businesses. Absolutely disgusting business practices!!! Please do your research and look for the real, reputable plumbers.

Great job. Everything went smoothly. Pipe was fixed in a matter of hours.

$175 for the permit (which we never saw!) is ridiculous and excessive and the work had to be redone by another company so $1,100.00 was a waste! We do not recommend them.

James was here this morning, hooked up my dishwasher, new faucets, new disposal and hooked up my ice maker in my new refrigerator, I couldn't have asked for a better tech, he was awesome.

Company fails to call and set an appointment within 24 hours. Plumbing Technician finds reason to not repair items under a warranty contract. Technician unprofessional when called out on his findings. Fails to call and advise ETA then shows up on footsteps late. Also used for electrical repair. Took 3 visits to fix what was a dangerous issue.

Had to have the sewer line replaced at my elderly parents house. They were prompt, professional and had the job completed in a day

The so-called manager Kristy was rude and unprofessional. Very poor customer service. I ultimately took my business elsewhere.

This company is horrible, unprofessional and can not grasp the meaning of good customer service. Avoid them at all cost!!! After waiting 5 months to replace two ceiling fans, Stilwell Plumbing refused to complete the job after rescheduling several times via their failure to document scheduling and execute properly. The management (Christy Stilwell) was very unprofessional and could not execute properly handling needed documentation or follow through with proper tools and scheduling several times. Do not use this company as they are very horrible.

Very Helpful and Informative. Wonderful Attitude and Customer Service. Worked Fast.

Thanks Joe for coming to the dead zone and cleaning out the drain! Stilwell Plumbing is a great company with knowledgeable men and women working hard to get the job done fast.

I have used Stillwell plumbing over the years for multiple projects. My latest project involved Moving the piping behind a wall to install a pedestal sink and installing a new faucet in the upstairs bathroom tub. Both things that they did were done perfectly! They were there when they said, the price was a little less than they quoted over the phone And most of all my wife is happy! I would recommend stillwell plumbing to anyone. They do good work at a fair price and I haven't been disappointed yet!

Referred to them through my home warranty service. I had water leaking under the kitchen sink due to clogged and unsealed plumbing (nothing major). The appointment was easy to set up. They gave me a 12-4 window and the plumber showed up at 12:15. He was knowledgeable and professional. Quickly diagnosed the issues and went above and beyond with the repair. Would call them again.

On 7/11/18, I reported a few plumbing issues to AHS. On 7/16/18, a Stilwell Plumbing representative showed up and, only after I showed him all the issues that I had reported, he told me that he had only one issue on his work order (a stoppage issue), and that he could not fix it because he did not have a snake on his truck. Another issue was that once I turned a shower on I could not turn it off, the Stilwell representative could not figure it out how to shut it off either so he left it running and simply walked away from it. After several calls to get the issues straighten out and a plumber back to resolve all the issues, another Stilwell Plumbing representative showed up on 7/31/18. Out of four issues reported, two were fixed, and one denied on that visit. As to the issue left, the plumber said he needed to go to the store, get the price for the part, get AHS approval, and then return to fix the problem. He never returned to repair the problem.

Matt and Joe showed up on time. They assessed the issue and walked us through what was wrong. They were very polite and worked through the problem efficiently and effectively. I would highly recommend them. They cleaned up after and even vacuumed for us. Thanks Matt and Joe, very much appreciated.

I will never use this company again. This company lacks communication and lacks regard for urgent matters. They have drug their feet on services but when asked about it, constantly uses excuses such as we will look into it tomorrow or it is on the list to be taken care of tomorrow. To date, the company has been paid in full for the service (their requirement) but has not completed the work. If not completed by the end of this week, a refund will be requested for the uncompleted work. Type of work to be completed is a pressure test on the gas line. Also, beware pricing. They will rake up the pricing once starting the job. They charge approximately $150 per hour. Don't let them give you a basic quote just to get in the door. Good luck if you choose to use this sorry company!
-- review from June 7, 2016

Update: if I could I would give them zero stars! Called the company today to complete the job. All they have to do is put the piping back together. When they came out in May/June to start the work I sat and watched the plumber take apart the piping as needed to do his job. Tonight a plumber came out to put the fittings back as they were but was hesitant since he wasn't the original plumber that started the job (a trait that all three plumbers expressly portrayed). He tried to tell me that they never took the pipe apart. I explained that I sat and watch the action take place. The plumber fought me on what I seen then stated he doesn't know because he wasn't there. What since does it make to fight fact with opinion when you have an eye witness as opposed to what you think will defend your company.

He then proceeded to tell me it would cost me in parts and labor until they figure out what happened. What since does this make. The man came out, seen the company's equipment attached to the my pipes, removed the attached equipment from the pipes and then stated that they didn't take off fittings... well how did your company's caps and gauge get on the pipes... Anyways, once the plumber stopped fighting me on the situation and admitting that it is his opinion, he proceeded out the door with the companies materials and told me his boss was in church and couldn't speak to anyone til morning. I called the office and they stated that the boss was on a job in New Jersey. Honestly, this leads me to question the integrity of the company. Why lie about something as small as that. If you'll lie about that then you lie about anything.

This company is crooked in the worse way but claim they are a Christian company. I believe that's a hoax to get business from those that rather patronize a Christian company.

When the man finally left he had the audacity to tell me that there are thousands of hungry kids out there and I'm worried about this. What does that have to do with anything.

When I spoke to the lady in the office, she informed me that the owner will call me Monday morning. So now I have to wait two three days to hear from him regarding this matter... no gas means no heat, hot water, cooking etc. and to make matters worse, I'm losing rental income. Clearly this company is a giant hoax and doesn't care about it's clients. If not resolved by Monday, I will get my lawyer involved. This is ridiculous.

Great customer service, Got the job on time & very friendly ! Will strongly recommend

Nick, the owner, is very professional and a man of his word. All of the employees I dealt with were highly professional and a pleasure to work with. Joe also deserves a high compliment for his professionalism and friendliness towards the customer. Thanks for the good job. Not all plumbers are the same!!!!!

We have no way to take a shower. The ejection pump went up in our basement on friday 1/3 Went through the home warranty we have. We were told they would be here monday 1/6 . They called monday and said they would be there today 1/7 between 2 and 4pm. My dad waited for THREE HOURS. They called at 4:55 and said they wouldnt get there till tomorrow 1/8. My husband called back and naturally they were closed. I called our home warranty and got someone else. Completely unprofessional! Stay away!

Customer service was a gem to work with. Tippy had me connected right away to the dispatcher who scheduled a plumber out at my convenience Joe and Lou were very professional and their customer service skills put me at ease Job well done !! And my linen closet where my bath trap was cleaner when they left. STILLWELL plumbing is # 1in my house. Thanks again 😊

Ugh... where do I start? I was having trouble with my water heater and my home warranty company sent this company. They were here multiple times, each time it was a different tech bad mouthing the previous tech. Ultimately the water heater was replaced. On the day of replacement the tech (the 4th one by now) tells me I will only be without water for maybe an hour. Then he leaves and is gone 2 hours! I called the office and was told he had to go buy the heater and was on his way back. Why would he not bring it with him in the first place? They insist that I need a new shut off valve and pipe modification ($325) on top of the $175 for getting the permit to do the work. After the tech was gone I notice he tore up my drywall. They did send someone to repair it. I waited a couple weeks for the inspector to come and finally called the office, they NEVER got the permit! I called multiple times and received multiple excuses. After 2 months the inspector called them and they did finally do it. When the inspector came it failed! One of the valves is blocked. And it turns out that the required changes weren't required! It's still not been fixed!

An absolutely horrid company. First they gave a 4 hour window, waited till it was halfway in, and canceled. Then they asked if it would be ok to come out between and 8 and 10pm. 6 weeks later they replaced my faucet with cheap ill fitting parts to save some money, and it still doesn’t work. They also stole the old parts to sell for scrap. Don’t give these clowns a penny. Their own tech tried to replace the faucet with an identical one, but their management made him pick cheaper stuff to save money. Absolutely unethical buffoons.

Stilwell Plumbing and Drain was top notch. Quick response and support. Both technicians were super professional and helpful with my water heater troubles. I would only recommend this company to all of my friends and family. They make you feel heard, helped, and top notch repairs. Thank you so much for all your assistance and low prices!

Hioghly profession, worked extremely quick. In credible plumber. 100/100

Stilwell Plumbing was our first call at the sign of issues with one of our toilets. They came out the same day to take a look, both technicians were knowledgeable and gave solutions to have our toilet back to normal. Highly recommend!

Joe came out this morning and got the restaurant back up and running. I would always recommend Stilwell for all my plumbing needs.

Prompt service! Good work !

Installed new dishwasher line and shut off valve Brandon was great did the job and was very polite and informative

Used through American Home Shield. Jeff assessed the job at the initial visit and plumber came out for 2nd visit to do the job. Replaced cracked sewage pipe. Both had to dig into the ceiling and walls and were very conscientious of cleaning the area. The pipe is replaced and now am scheduled to have the drywall repaired with Stillwell. Always have been pleased with their work and and professionalism. Highly recommended.

The men (Maurice and another gentleman) arrived on time, worked quickly, and cleaned up the area. They were great to work with. I would use Stilwell again and recommend to my friends. Thanks!!

Stiwelll Plumbing came to my house to fix the water line that was leaking that supplies the hot water heater. My insurance company HMS dispatched them. Of course not much was covered under insurance. The plumber told me it was $275 for 3-4 hours to replace 8 copper pipe and install new shut off valve. and $205 additional to the insurance company for 3-4 hours of additional time. Ok so my wife called me to tell me the estimate i agreed even though it seemed high $480.00 But then i said 3-4 hour ok i understand. 1 hour later i got home and the plumber was packing up So $480.00 for 1 hours and 8 of copper pipe and shut off valve RIP OFF...We called stillwell dispatcher and they told us they never said 3-4 hours....Long story short is they are liars and would not use again....

Joe showed up today and fixed our shower leak l. Has great knowledge and skills 👌🏽

Property owner/s beware! Before booking an appointment with Stillwell Plumbing, please read the reviews and take it to heart. My rating is a D- for not honoring their 8-12 appointment window time-frame! Took personal time off (morning) from work for nothing. And, Stillwell Plumbing receives an F for poor communication in not communicating to the that the technician was going to be delayed.

We had a plumber here today because our water pressure was acting up, he quickly fixed issue swiftly, thank you

We have some really old plumbing in our house. We were able to get a plumber out quickly . He was on time, and worked very hard to get our problem fixed. He was considerate of our property. He was professional, yet very friendly and down to earth. He wasn't bothered that the job took longer than expected. Worked hard until the job was done, and done correctly.His name is Louis.

I wish i had the same experience with this company as others. My assigned time was 2-6. I waited 2:30-6:00. I did not receive a call to say they would be late. No technician came to my house. At 6:13 a technician called me that was extremely apologetic and helpful. He said that the original technician had to cancel and he was just now reassigned the job. He understood that I had to leave so he said someone would call me to reschedule. No one called. I called to reschedule and the woman on the phone was accusatory and rude so i asked to speak to a manager. The manager then said that since i asked for a three hour window instead of a four hour window, it caused the technician to be 10 minutes late. Which is the opposite of what the technician said the night before. The manager was speaking over me and getting too animated on the phone so i decided to cut ties and go with a different company. I hope my experience was an outlier.

Service person (joe) was polite, pleasant, neat and clean. Very professional. Appreciate the service.

This is a very horrible and unprofessional establishment. for two days I've been waiting for a plumber and no one has showed that two days of pay that I've missed behind their neglect. they have not one time tried to call and say the plumber is running late or would you like to reschedule for the inconvenience. Sunday I had a time frame of 10-2 when 2:15pm came and I seen there was no plumber so I called and spoke with cristy who then gave me another time frame of 5-6 and still no plumber yesterday. now Monday I had a time frame of 12-4 around 3:30pm I called to make sure they was still coming that when cristy said oh they will be running late but when was they going to notify me. she then gave a new time frame of 5-8 and still no plumber and cant even get in touch with them because they wont answer the phone and they are suppose to be 24/7 very unprofessional. ive called over 15 times and left over 7 messages and have yet to receive a call back or anything. THEY ARE THE MOST HORRBLIE, UNPROFESSIONAL, AND WOSRT COMANY IVE EVER DELT WITH IN MY LIFE. NEVER NEVER NEVER NEVER EVER EVER USE THEM. I WISH I COULD GIVE 0 STARS OR EVEN A NEGATIVE STAR CAUSE THEY DONT DESERVE A STAR

A+

Knowledgeable techs, emergency hours.

My insurance warranty hired them to repair an electrical problem. Not sure why. Do not trust the words of this company. Bad customer service. All lies, they don't call when they said they would. In fact they will not call you at all. They don't submit paperwork when they said they did. Be ready to spent hours calling and making sure the work is completed. I am still waiting for my work to be completed.

Joe C. from Stilwell Plumbing came after hours and went above and beyond to ensure our water heater was restored to working condition. Stilwell was dispatched via our home insurance plan as a 2nd opinion after the first plumbing team came out and wouldn't touch our heater. In 20 minutes Joe C. had our water heater running. Will definitely call Stilwell directly in the future for our house's plumbing needs.

The worst job I ever had done did not pull permit they used the cheapest material charged me 2x to snake drain one day they couldn't get snake in charged me 375 dollars came back the next day cut wall charged me another 375 took .money outta my depit stay clear of still well

James was fast and very professional

Quality service.And Joe is very polite and smart.

This company is simply one word : AWFUL. Scott showed up, went to the basement, looked at the sump pump pit for approximately 15 seconds then said this is not covered by the home warranty. I explained I talked to the warranty company (HSA), as well as, his office when I scheduled the appointment and they said it was covered. Scott told me I could pay him $635 and he could replace it in less than 10 minutes, but he wasn't doing the repair through HSA. He refused to wait while I called HSA ( I even showed him the contract showing the sump pump was covered) for authorization because he told me had paying jobs waiting. I called HSA after he left and they said they would cover the repair the tech just had to call in with the diagnosis, so I immediately called Stilwell and they said I was Scott's last job for the day and he was off and they had no way to contact him. Basically cost me a day off work, a service call fee and my sump pump is not working. HSA is sending a new company out tomorrow. STAY AWAY FROM STILWELL PLUMBING! They are rude, liars that have no interest in working with you or your home warranty company or explaining why they can't (won't) do the job. It was obvious they just wanted their $90 service call fee for the 4 minutes they spent here and tried to hussle me for another $635.00.

I would not recommend this company because they did not show up for my appointment when I had a major plumbing issue. I was assigned to Stilwell plumbing by my warranty company. They claim they could only give me an appointment for Wednesday July 1st from 8-12pm as a window of time of arrival. My warranty company call them, then they assigned me a 4-8pm time slot on Tuesday June 30th. No one from Stilwell Plumbing showed up to address my major plumbing issue. Nor did anyone call to inform me that they had to cancel or reschedule my appointment. I call their emergency line and left a message around 8:30pm and it is almost 2 hours later, and I still haven’t receive a call back. I would think as a business they would have been more professional and to their customers.

Gave me a window of 10 AM to 2 PM. I asked if they could make it closer to 2 they said it will be closer to 10. At 3 they called me to say they wern't coming. This is after I took off work for those hours and lost money. Will be reporting them and never giving them business again.

Absolutely horrible customer service! They were my service provider through my American Home Shield claim. The initial experience was fine as the technician did arrive to diagnose the issue with our electricity. He told us that he was going to order the part needed and that he would back in 3 business days to perform the repairs. A week later, with no response, I called the company to get an update. They informed me that the claim had been denied and that I need to call Home Shield needs to put in a new work order(whatever that means.) After speaking with Home Shield, I was informed that the claim was not denied because they were still waiting and had never received the information needed from Stilwell. I again called Stilwell and demanded the manager. I was told she was not available but would call me that day before close of business. 3 days later, the manager had never called me. I again called Stilwell and was told the same thing as before(about the claim being denied.) This frustrated me after the previous conversation which took and hour out of my day. I reminded her again about the huge incident during the previous call and demanded to speak with the manager immediately. The manager got on the phone and was immediately dismissive, took no responsibility for the delay/error and was very condescending and rude. She was talking over me with an elevated volume and was not listening. I had to call her out on her rudeness to which she had no apology or changed behavior. An apology for my inconvenience would have been the correct response. When I explained to her that Home Shield had already called them last week and informed the secretary that they failed to submit the diagnosis so that the claim could move forward, she kept saying Home Shield never called them(which was a lie because they called while I was on the phone.) Then she claimed the tech did not submit the invoice/diagnosis to her. I asked her why she couldn’t just get it from him ASAP. She then tried another angle which was to say that the paperwork the tech submitted was for a non-covered issue. That was totally false. All it was is a replacement of a 20 amp breaker and a fuse...pretty straightforward, easy repairs which are definitely covered. That was a stall tactic. I then had to come up with my own solution to send them the invoice which clearly states the reason for the repairs. I emailed it to them. After speaking with her, I had to call Home Shield again to ensure this gets rectified. They called Stilwell AGAIN and I was promised that the diagnosis would be sent that day and that I should be getting service within 48 hours. That was 72 hours ago with still no response. Of course I had to call again today. I called Stilwell first and was told again that the claim says denied/new work order needed. At first I thought maybe after the diagnosis was submitted that they denied it so I didn’t initially get upset with them. However, I then called American Home Shield giving them a hard time. I discovered that It was actually an error by Stilwell again!! They STILL had not sent the diagnosis to Home Shield after all of this, knowing how much I’d already been inconvenienced and expressed my disdain. I decided to call the company and Home Shield and put them on the phone together to expose the lies. That was the best thing I could have done. That needed with yet another promise that I would have resolution within 48 hours. I received an email with a new service provider so I assume Stilwell wa not able to produce. I’m not surprised because this company is a nightmare and unprofessional. I would never use them again. I have several home projects coming up and I’ll go elsewhere.

Joe was a excellent repair guy very helpful & got the job done in a timely manner

Refreshing to see great customer service and response. Called after getting a price from Len the Plumber for over $1000, spoke to Cristy in the office and got a price of $600. She had someone here within an hour working on our problem. Technician was polite and completed the repair in a timely fashion. Left the area clean, no complaints here. Would highly recommend them, will be my first call for future plumbing problems for my business and personal needs.

Very unprofessional...dishonest...do not use ever!

Scott replaced the entire gas line in my home. He was extremely professional, helpful and courteous. He explained the entire process and was punctual and respectful of my home. I would definitely use again and recommend.

The two man crew who came out as an emergency call just after 10:00.p.m. was extremely knowledgeable, professional, and speedy. They were able to quickly troubleshoot the issue and replace the wax seal on my toilet so everything was back to normal in less than an hour. I don't think I could have expected better service.

Joe installed a new shut off valve and a new toilet. He came even before the time frame given and was very personable and professional. He had the job done in no time! We've used Stilwell many times over the years and they never disappoint. Joe was exceptional!

Stillwell plumbing was extremely fast and responsive. Within 2 days they were replacing our entire exterior sewer piping. Pricing came in very competitive. I have over 200 rental properties I manage and will be using them for all my plumbing needs.

I can't give a review on their professional services, only on their costs. I recently enquired about clogged sewer and their cost is $750 to use a camera and $445 to unclog the sewer pipes: they are very expensive.

Had a leaking water pipe between the bathroom ceiling and living room ceiling ,the pipe was close to the outside wall and was hard to get to work on ,because of the joist and the trim ,they cut the pipe out where it was leaking and replace a new pipe in its place ,the men did a good and a fair price and will call them again for any plumbing job or heating and air condition job,

Replaced the flange repairing my toilet and installed a vanity. All in the upstairs bathroom. Lou was professional, efficient, on time and very patient with my questions as he worked. I have used Stilwell for years and will continue to use their services.

Great

Our service experience was excellent. They were on time and got the job done quickly. Not to mention they were super friendly and helpful. We are completely satisfied! Great job!

This is absolute trash of a company. Came an hour and some change outside of their appointment time and didn’t bring a ladder for an attic project (!) so they’re coming back tomorrow. What a joke. Avoid. Avoid.

Nick from Stillwell was great. He exceeded my expectations by being here before 9am. He was very nice and honest, and waited for the water to flow through the pipes before he said it was complete and no additional leaks. I would recommend this company.

great company and office staff

Maurice and Drew were professional and efficient.

WORST COMPANY EVER! DO NOT waist your money and time on these people! Extremely unreliable and we had to wait for a week because they keep postponing the appointments and we finally gave up!

These guys were phenomenal! They made sure they fit me into their schedule the day of the call no matter what and ended up coming at 8pm on a Friday night for a leak my neighbors were having and thought it was my pipe leaking. They were actually better than the city plumbers who got it all wrong and he was able to identify the source of the leak correctly for everyone which was in fact NOT from my house. They took all the heat of the complaining neighbors off me as well as helped them find the source correctly. Super Grateful!! Thanks a million you guys!!

i was a bit worried from past reviews about this company had to use them for home warranty and were the only ones able to come out same day. within the time range they gave of 10am to 2pm came around 1:00ish. My well pressure switch was not working so was rather quick repair. The plumber that came named Scott was down to earth and explained everything in detail. he is an older plumber so has more experience then others. so far so good will update review if needed

Terrible service. Schedule cancelled twice. Work is sub par and sloppy. Left house dirty and sloppy. Do not use this company.

Brian Came In Made His Assessment And Repairs, And Restored Full Use Of My Amenities!

Great company

PEX Pipe Installation - replaced Quest pipes - Scott and Dave were excellent! They gave a fair and honest price; communicated concerning their availability and showed up on time! They even cleaned up! We now have a Go To plumber.

BEWARE! STILLWELL PLUMBING LEADERSHIP DOES NOT GIVE ONE DAMN about their customers! Don't take a chance; heed the negative reviews and pick another service. (Joe, Brant and office staff are great though:)
To start, I have no hot water...been playing Little House on the Prairie by boiling water for baths every day... Soooo, I was assigned to Stillwell through my home warranty company. I got an auto-reply that someone would connect with me by X day (I don't want to lie; I don't remember). I never got a call so a few days beyond that I called them. The woman I spoke with didn't apologize, but no worries, she was very pleasant and immediately started looking for an appointment. The next available was like a week out on a Tuesday...follow me from here... Concerned that would be cutting it close, I initially declined the appointment and said I'd need to find another company who could come sooner - I was going on vacation that Saturday and didn't want to take the chance that after assessing the issue, having the actual work done would push me into the following week when I'd be gone. She assured me they could diagnose and get it fixed the same day. I asked if she was sure - told her everything I knew that needed to be done. She was wonderfully confident...told me they had the license on file (or something to that affect), the parts accessible, and the time. I was all in! Tuesday comes and Joe, the tech (who was great) calls, gives me the diagnosis and price beyond the heater itself, and takes my credit card information. WHOO-HOO! ...but then he calls back and tells me he can't do the job today because he has to leave for another job. WHAT?!? I call Stillwell and someone tells me its because my warranty declined the job. Nope; not true. He would not have taken my credit card information if that was the case, and most importantly, I had just talked to my warranty company. The warranty company calls Stillwell and gets the real answer - they can't do it that day because I have a power vent heater they have to order....they can do it Friday:( So I'm stuck at this point - can't call another company, so I accept the appointment hopeful nothing else could go wrong. Wrong. Wrong. Wrong.
On Friday, after being here several hours, Brant (who is sooo hardworking and all around AWESOME) tells me he doesn't have a part...and can't get it until tomorrow - the day I leave for holiday at 6am. He's tried and tried and he can't make it happen. I'm livid, but repeatedly tell Brant I know its not his fault. He understands. I ask him why they can't send one of their emergency techs out this evening. This wonderful guy calls the office and asks for me. He's told they can get someone out about 9 or 10 the next day - totally disregarding what he's told them about my vacation. When he tries again, Chrissy Stillwell (presumably of the Stillwell Plumbing family) asks to speak to me and immediately starts in...loudly advises its not her fault I'm going on vacation. What?W? Oh so now its on, lady. I told her I couldn't believe her tone and callous attitude about the situation...that I was going to blow them up on social media. She screams she's done with the conversation and tells me to make sure I call out her name in my review (My name is Chrissy; make sure you put that in there!) I'm going to let that digest...
No way she knew what had led to my frustration...and she didn't care to....and that's just sad and customer-unfriendly. What's true is that it is what it is and I'm pretty easy. A calm, understanding and apologetic tone wouldn't have the hot water on for my kids when they get home from camp after 7 weeks, but it would have made me feel like they cared. Pretend to scramble...treat me like I worked hard for the $800 you have for a job that remains unfinished. Act like you care about a household with kids and no hot water.
...and cut the Christian hold music; Christians are compassionate.

I had an appointment this morning and they called me just before 8:00 and I thought great until they called back and stated they called the wrong customer, no big deal. They said someone will be at my home in the next hour. I called back around noon and was told the plumber was still at the first job. Being foolishly optimistic I believed the representative when I was told someone was still coming. Around 3:45 I call again because no one showed up. I was then told she was going to give the job to someone else but he won’t arrive until later. Well at this point I became very familiar with later. My window was 6:00-10:00. Guess what? Nothing , no one showed up, no one called and I called and left 2 messages. I wish I would have read the reviews first, but hopefully I can help someone else.

The first time we used Stilwell Plumbinging they were great. They really help us out. This time however it was the total opposite. We now have been without hot water for over a week. The plumber was supposed to come out between 2 and 6 PM. At 6:45 pm I was out playing with my kids in the back yard when the plumber walks up to my fence and asks me why I didn't answer the front door. He never called to say he was running late never apologized for being late but was annoyed that I didn't answer the front door when he finally showed up.

I showed him the proble and he took a few pictures and said he needed to order a part. I asked how long that would take and he said they would have it the next day.

The next day my wife and I called a total of six times to try and see if the part had come in and to schedule a time for them to come out. Calling six times may seem excessive but everytime we called we literally got a different reason why the part was not in yet. The final time I called the woman told me they were having trouble finding the part we needed. She said it was hard to find parts for a tankless water heater. That took me back because I dont have a tankless water heater. To told her this and then she said oh right we ordered your part this morning and they dont have same day delivery. When I asked why we were told, by the plumber, that the part would have been in the next day she told me they shouldn't have said that. I also asked her why she didn't tell my wife or me this earlier today. She said she had gotten our claim mixed up with another claim.

I'm not a business man in any shape or form and I understand that businesses have bad days but reading the other reviews there seems to be common trends with the lower ratings.

They came out quickly and fixed my sink. Excellent service and great price

terrible plumbers

Stilwell plumbing was amazing . Late at night I had a client who had a pipe burst in Oxen Hill Maryland . When their regular crew couldn't come out , they had another crew not scheduled help us because they couldn't let us be helpless. Wow that's customer service !!!

Sent a guy who had no clue what he was doing; I called the company and the fellow was sent back with a supervisor. He ended quitting the job right there in my house.
The supervisor left, promising ti send in another guy; I waited for two hours. Nobody showed up. They called that somebody will come the following day between 6am-10am. It is 12:30pm and still waiting.
Missed work for two days.
Still waiting for the second day with no work done.
Worst- time management
Rude customer service associates

I've had Stilwell Plumbing come to my house(s), each time they showed up within the service window, and were able to resolve the issues I had. I've read some of the other reviews and were shocked. Most of the bad reviews I saw included a warranty company (AHS, ...). I've dealt with a few of them before, and I'm not surprised. The company that comes out to do the work, must work through the warranty company to figure out what they can / can't do.
The service and support I've had with Stilwell Plumbing was excellent, and I would call them again next time I have a plumbing issue.

Stilwell put in a water heater January 2015. A gas leak was found by a profession about 17 days after the 1 yr warranty. Immediately we called Stilwell's emergency line we never got a call back! We called them back in the morning and was told by a very nasty and sarcastic young lady to call your local gas company and that its out of warranty so they will charge us a full service fee to check it out (the same fee they would charge a new customer). We had someone else come out and fix the gas leak (that was in two different connections!) They also noticed rust on the top of the heater and said this should not be after one year.

We then went to the BBB and after filing our complaint this is Stilwell's unprofessional response.....

Water Heater installed on 1/9/15. County inspector arrived 1/14/15 and passed work. Customer has a 90 day warranty with their home warranty company on said work. Complaint filed on 1/27/16. 9 months out of warranty. Even if we go by our warranty of 1 year which we don't have to but being the responsible company we are the customer is still 18 days out of warranty. So the question is how long should a company extend its warranty for, 1 hour, 1 day, 1 week, 1 month, 1 year how about we all just live by what we agree to and take responsibilty for ours

Addendum 2/19/16

This was Stiwell's ridiculous rebuttal to our second response

'As i stated prior, this has nothing to do with us. Our warranty was over and we have no obligation to this customer at all.'

How unbelievably unprofessional!!!

Be careful when you deal with this company

If you are in need of a plumber, I would “HIGHLY” recommend StilWell Plumbing. The owner is amazing and he is eager to assist his customers in any situations. We were lucky to have James as our technician. James was outstanding, professional, and informative. In addition, he cleaned the area he was working in and made sure everything was doubled check before his departure. Exceptional work! Thank you StilWell Plumbing!

If I could do worse than 1 star, I would. Twice they have been to my house, won't do their job, didn't keep the second appt on time, lied to me about my warranty company not covering faucets, lied about the work they did. Very unqualified and unprofessional. Run as fast as you can. Luckily, I am being assigned someone else. Worse still, they have terrible customer service

On the 22nd of January 2018 STILLWELL plumbing was dispatched to my parents home via American home shield warranty, upon the technicians arrival a few days later the issue with the kitchen faucet was diagnosed as a bad cartridge and we were told that the part would be order and should arrive within a few days, a week later a different technician showed up WITHOUT THE PART (clearly it was not ordered) so he drove around town for a couple hours to find the part, only to return empty handed and left without fixing the faucet...when my mother called and spoke to a secretary at STILLWELL she lied about the part being ordered and was semi rude, a week later on February 6th two more different technicians showed up with the WRONG PART and said they couldnt fix it and had to order another part, when i stepped in and demanded to speak to a supervisor he refused and told me to call the secretary, upon calling stillwell the secretary refused to give me her name and hung up on me, when i demand to speak to a supervisor for the second time the technician stood up tall, puffed his chest out and threatened to leave without fixing the faucet so i promptly asked him to leave the property. I then ordered the part i needed (which had a lifetime warranty) and had the faucet fixed in less than 4 days. On February 14th i called stillwell to speak to the general manager, instead i spoke to dianne who told me dave was the gm and she transferred me off to christy who told me we are not wasting anymore time with you and then hung up on me. (If those are really their names). I will be reporting them to the bbb and i will speak to the owner of this company one way or the other!

Scott was very Professional, courteous, answered all my questions to my satisfaction, and explained what had to be done. He had me check his work before any payment was made and before leaving the job.

The tech was very unprofessional and seemed to be in a hurry to leave. After a month of what seemed like several dozen calls to the company for resolution, I am still waiting for my plumbing issues to be resolved.

Your service man James was very helpful and explained things to us

we called to have some work done on a gas supply line and I had the pleasure of working with a young lady by the name of April. This young lady was a true pleasure to speak to she took time to hear me out and take my order for service properly but the most important this is that she took the time to Follow up with me to make sure that everything was done and that we were pleased with the work that was done, all of these things together showed me a extream level of professionalisim that should not go unnoticed and that she should be commended for BECAUSE OF THE PROFESSIONALISIM OF APRIL I WOULDN'T HESITATE TO CALL STILWELL 2,3,4,OR 5 MORE TIMES TO COME OUT AND DO THE WORK....... THANK YOU APRIL.

SINCERLY,
Dre

Water heater flashing code. They helped us determine our heater was 11 years old and would cost more to fix than replace.

Poor customer service. Promises never kept. Over charge you for simple installation.. We had them to come out and see what was wrong with our water heater. The Plummer said he needed to order the part, but I need to confirm it first(contract signature). It was May 10th, he stated it would arrive May 25th. It never arrived! We then called them on May 27th and they told us that we had not confirmed them to order the part. May 27 I told them we did with the plummer that was here that had us to sign the contract, so order it again. They now said it would arrive June 10th. We called June 10, 12, 13th, and the 14th. Item has not arrived. On June 16th we told them to keep the part, and we would rather purchase a whole new water heater and have hot water than to deal with them. We purchased a water heater and had it installed ($875.00)much cheaper then Stilwell($1300.00). Stilwell called us 3 days after we had the new water heater installed, and stated that the part was available. The Hell! A month and a week to get hot water and these clowns want our business? Especially at those prices. We rather not. They even tried to charge my mom $475.00 to fix her kitchwn sink. To compare, mom called another Plummer and they did it for $275.00, and it took the Plummer less than an hr.

Great service

I must say that these people cannot be beat. This company was by far one of the best prices and service in the area. Believe me, I called 6 different companies and no one came close. They were also very courteous, professional, friendly, its everything you want in a business. The repair we needed done was our water line that comes from the city and They were very efficient. They kept everything clean and precise and that was no easy task considering the space that they had. They even came back the next day and topped everything off with hay and grass seed, something that many company’s don’t do or just charge extra. All and all, this is the best plumbing company around. I will definitely be using them again. Thank you Stilwell plumbing.

Good customer . James was on time

Showed up without proper tools to do job. Rescheduled and no-showed twice. Left live wires exposed.

Terrible

Great service, pleasant experience with Joe the plumber and helper. Very efficient. Did a great job at Main Street Children’s Dentistry.

I usually don't post public ratings, however. I scheduled 3 appointments with this company, referred by my home warranty. The first appointment ,I waited all day for the plumber. No show.(scheduled by Chrissy). I called the company .Another woman answers, I explained the no show. Come to find out the no show was due to my phone#being typed wrong, ok. Rescheduled the plumber comes out. From the jump he says the warranty is not going to cover my leaks or my clogged sink. He takes pictures and goes to his truck. Spent a half hour at the truck. Comes back. Warranty wont cover the pre-existing problems and gives me an estimate $575. I calls them for a third appointment because I need the work done. Talks to Chrissy and praying she doesn't mess up my appointment . She assures me someone can come the next day between 8-12. I had to beg to get the day off in such short notice, just incase the repair runs into my work schedule .Got the day off. 1130 today, I calls just to make sure the plumber still coming. I was put on hold by Chrissy(her name is very important to this story) she reminds me of the payment ,yes Im aware. Puts me on hold. Only to come back and say, maam we do not have a plumber scheduled for you today. Huh, I explains to her that I spoke with her yesterday. She says I dont remember. Hilarious.I then ask, well what day am I scheduled for? She says she doesn't see anything. 🤦🏽‍♀️🤷🏽‍♀️I just said ok and hung up. Thank God for family owned businesses.

April was so helpful on the phone and got somebody out to fix the problem instantly!

Gret communication with dispatch. Arrived right on time and fixed our issue in under an hour. I will both recommend these guys to others and use them again myself. Thanks!

GREAT COMPANY!

James was very professional- diagnosed our problem and had us up and running with a new toilet the same day. Thanks James.

Professional and accommodating. Im impressed that he still came even though the weather was treacherous (very high winds) and dark! John C. went above and beyond helping me. He cleaned out the main drain line and made the mess in the restroom look like there was never an issue! Talk about Paragon customer service and workmanship! The staff on the phone was super helpful, friendly but very professional. Will use Stillwell for all my plumbing needs.

Stilwell was dispatched by my home warranty company to repair a shower valve. The plumber attempted to disassemble my old shower, and broke the trim, as well as the posi temp cartridge. While trying to put it back together, he leaked a large amount of water into my wall, causing a large water stain on the ceiling below. I was told that replacement parts were not available at their supplier, so their only option was to completely replace everything at a much higher cost on a later date. My warranty would not cover those costs.

Rather than having Stilwell come back and complete the job, I reached out to another plumber that was recommended. He obtained the parts needed to perform the repair from the same supplier that Stilwell claimed did not have them. He completed the repair with no issues.

Stilwell tried to scam me for hundreds of dollars by completely breaking my shower and stating that excessive work was needed to fix it.

I would not recommend Stilwell to anyone, for any reason.

I used them through American Home Shield, they came out and said they needed to replace the fan I was having an issue with. They informed us they would be back out with the replacement fan and install it. That's been over 2 months ago, I have called multiple times to no avail. I usually get some excuse that they will have the technician to call me, which never happens and I have called over 8 times to receive the same excuse. Read the reviews carefully and you will see a pattern. Our fan is still not fixed. Service request 7/15/2019, today's date 9/17/2019 and still no fan, it will be winter by time its installed, very frustrating.

Fast excellent response and service, technician was very knowledgeable.

Amazing work! Quickly assessed the issue and replaced/ fix my water heater in no time. No leaks, no air pockets and overall professional job

I have a tankless hot-water heater. These folks are some of the only ones in town that will service that type of unit. These folks were prompt and extremely helpful. I plan to continue to use these folks in the future.

Just like Michael Raynor, I used them through American Home Shield. They came out and said they needed standard toilet tank parts and would be back in a week. Two weeks later, I had to call and they gave me an 8 -12 window. When no one arrived by noon, they told me that 8-12 was the window that the technician would be leaving his last location. WHAT?? That is not what they told me and that is not how it works. A technician will be at your home between 8 and noon, means just that. Find someone else.