Description
Len The Plumber Heating & Air is a leading provider of plumbing, drain cleaning, sewer services, air conditioning, heating, and indoor air quality services serving the Mid-Atlantic. We always commit to the highest standards of ethical business practices, promptness, fair pricing, quality craftsmanship, care for your home and an above and beyond approach when servicing your home plumbing needs. Whether you need ac repair in Baltimore or emergency plumbing services in Dundalk, we offer peace of mind so you can get on with your busy life. We provide professional, 24/7 same day service seven days a week. Our local plumbers and HVAC technicians work around your schedule and never charge extra for same day, evening, or weekend appointments.
SERVICES
Plumbing leak detection, Faucet installation, Shower installation, Toilet installation, Water heater installation, Faucet repair, Plumbing pipe repair, Toilet repair, Garbage disposal installation, Plumbing leak repair, Garbage disposal repair, Outdoor plumbing system repair, Sewer repair, Shower repair, Water heater repair, Sewer cleaning, Sump pump installation, Sump pump repair, Drain cleaning, Water tank installation, Water tank repair, Baseboard Heating, Camera Inspection, Constant Pressure System, Drain Drain Cleaning, Emergency Service, Full Service Plumbing, Gas Lines, General Plumbing, Heating Gas, Heating Systems, Home Plumbing Repairs, Installation And Repair, Main Line Clog, Main Water Line Repair, Outdoor Hose Bibb, Plumbing And Drain Cleaning, Plumbing And Drain Cleaning Services, Plumbing Disaster, Plumbing Emergency Service, Plumbing Need, Plumbing Problem, Repair And Replacement, Same Day Service, Service Call, Sewer Lines, Sump Pumps, Water Heaters, Water Lines, Water Pressure Booster Pump, Water Treatment, Well Systems, A/C system maintenance, Ductless heating & A/C services, Heating system maintenance, HVAC system maintenance, HVAC system repair, Install AC, HVAC duct & vent installation, Heating system installation, Install thermostat, A/C system repair, HVAC duct & vent repair, Heating system repair, Repair HVAC, Thermostat repair, Thermostat installation,
Reviews
Once again, Len the Plumber has gone above and beyond. Even though there was a small mix up on when the technician would arrive, once he did (Ron Rice), I could not have asked for a better technician. He found the problem immediately and had several options for fixing it, keeping in mind the cost. He repaired what it was and installed a new toilet. I feel confident that Ron's work will fix the problem(s). I have been using Len the Plumber for many years and will continue to do so. Very highly recommended.‐---------------------------------------------March 28, 2023As much as I did not want to have to buy a new furnace, I knew that Len the Plumber would be the right place to buy and install one. Jason and his crew arrived on time and were finished before the promised time. They were efficient, courteous, explained everything and showed me the finished product. Once again, I would use Len the Plumber without hesitation.
He did a GREAT job! He knows plumbing that’s for sure. He took care of the complete job and cleaned up also. Nice person as well.
Chuck Callahan
2 weeks ago
Scored huge points with us! Came back and corrected somethings in previous job that needed attention… did it quickly and efficiently. Will be calling them again!
Paid $481 to cut & install a bathroom p-trap with my own parts. Took less than 40 minutes. Was then told new faucet leaking but not in scope of work so would be an additional $150 at least so still couldn't use sink. In all fairness I was quoted price before work began but since I was in a bind I had to have done immediately. But their prices are not fair for the work and I would not use again or refer to my clients.
Called for an appointment in the afternoon, the appointment was made for the next morning. The plumber showed up on time, fixed the problem, and the job was done. The price was very reasonable. Len the Plumber has done several jobs in this old house and I have always been happy with their work.
John Frazier provided outstanding customer service. John was professional, informative, focused, polite while explaining in detail, everything he would be doing and why.
Ryan was awesome. Extremely knowledgeable and helpful with what we needed to have done. Thank you!
Alex Morris II
2 weeks ago
Bryan was excellent and extremely knowledgable about the services he performed. Also, informed me of their new annual service plan which I may just get.
Harry Dellinger
a week ago
Professional, knowledgeable and timely
Friendly and took time to explain all repairs.John Frazier did excellent work and explained all work in detail. Very pleased with his work ethic and focus.
From the beginning to the completion of the device everyone was respectful and professional. Prices very competitive. Tech was very knowledgeable and thorough.
theresa 1041
2 months ago
Josue worked with us to cut and install a new drain pan for our washing machine. He was so friendly and professional when he came, and was very honest with us about the work that needed to be done. He worked with us to schedule a follow up appointment that we needed to finish the job and made sure we understood everything and didn't have any questions before he left. I definitely plan to work with Len the Plumber again and plan to request Josue personally!!
Mike Davisson
3 weeks ago
Omar was up front and honest. Took the time to explain everything and worked hard to get the problem resolved in a timely matter. I will ask for Omar if I have another plumbing issue. Having a pleasant experience well manored plumbing just made everything go that much better.
Debbie Denny
5 months ago
Kenneth and Shaun were very helpful and polite. They both did an excellent job. They even cleaned up everything. It means a lot to me to have friendly and knowledgeable technicians. Great job!
If I could give this company 0 stars I would. They are professional when it comes to calling in to set up an appointment, yet have the most ridiculous prices. When the technician came, he automatically suggested a new water heater. He offered to do a service that wouldn't require a new water heater but admitted it might not be worth it long term. The service was going to cost almost $400 according to the quote but did not list on the quote what will be done, which is skeptical. The quotes to have a new water heater installed ranged from around $3600 to $4000 plus which is unacceptable when the average cost for a water heater replacement isn't over $2,000 (parts and labor included). There are charges listed on the quote with no explanation beside them. Upon calling to speak with the manager, neither him nor his technician could explain what the additional charges was for. The manager I spoke with lacks professionalism and didn't like the fact they were being checked on how they are ripping individuals off. The BBB rating for this company is 1.2/5 which should tell you all you need to know about this company.
Leslie Castillo
a month ago
We are thrilled with our new water heater. We called them for an emergency visit due to a bad leak in old water heater and they came within an hour. Sean Miller and Zach arrived and wore shoe covers. They were friendly, efficient, very attentive, professional and left the area clean. Sean has 35 years of experience and did an outstanding job. We are so happy and we highly recommend them. We plan to hire them again. 👍
James Ley Sr.
5 months ago
We had a leak in our upstairs shower, which came through the ceiling down below. A technician found the leak and repaired it in a timely fashion. He was very professional, and cleaned up well after his service.
Lisa Loeffler
3 weeks ago
After 22 years my air conditioning units finally said they had enough and stopped working on July 4th weekend. After getting multiple quotes, Len the Plumber provided the best value and the quickest response time. Jason Coleman and his team were impeccable in their professionalism and communication. I trusted them to come and go out of my house while I worked in my office from home. They were gracious and loving to my dogs, who wanted to oversee the entire operation.I can't thank Jason and his team enough for the removal and installation of my two units.Thank you Len the Plumber, for hiring such great technicians who know how to get the job done especially when climbing in an attic that's over 100 degrees. They never complained and communicated with me every step of the way.You're now my HVAC provider who will service my units twice a year to make sure I'm never without air or heat again.
Called them at 4pm. They had someone here within 90 minutes and it was fixed by 8:30. Rohan was great.
I was NOT impressed with the technician TJ ! He was on the phone using his head sets so never heard the questions I was asking ! He was outside smoking and talking on the phone after he was finished with the job ! I had to go outside and ask where the bill was so I could pay it ! I had 2 jobs that needed to be done but only used you for 1 and will found someone else to do other repair ! TJ needs a lesson on how to work with customers
I called about a problem we were having with a toilet that was running continuously. They dispatched someone immediately to our location and he quickly diagnose the problem as a bad pressure regulator valve where the water supply was coming into the building.Tyler gave us an estimate and once we approved the repair he was able to obtain the parts and make the repair all in the same day. Tyler and his partner were very friendly and professional throughout the process. They made sure to show us and explain everything they did. Please thank them again for us.PaulBaltimore CountyFirefighters Local 1311
Loc’d Scorpio
a month ago
“LONG POST” We’ve been using this service since we first purchased our home in 2004. Our now 24 year old son &homnow 15 year old daughter KEPT this place busy. I don’t know how many toy cars, or doll shoes and legos they removed from our systems. Our late cat also put his toys in the toilet. They’ve always been professional, reassuring, prompt, a great teacher, and have ALWAYS gone above and beyond to ensure everything in our home is working properly and is replaced on the spot if needed. They never overcharge nor do they try to force you to get extra work done that you didn’t ask for. They’re very honest and affordable. My husband hasn’t used ANY other services but Len since 2004. He tells EVERYONE about Len. A few years ago we had an emergency with our pipes and it was the middle of the night. They knew I’d just had our daughter and they came out to our home as the sun was rising. They were very apologetic about our situation and they had smiles on their faces despite coming to work on our home. They took their time and answered every question and calmed every concern. They have many deals and discounts and NONE of their equipment is old nor expired nor cheap. Our toilets were changed 2 / 4 years ago and they’re STILL holding up. I have a plumbing issue right now and they’re actually at my home taking care of it now. We’re waiting on his partner to come at 1:30 but the young man that’s in my home now is AMAZING. No matter who they send it ALWAYS feels like a concerned family member coming to save the day. I recommend Len to EVERYONE I can. They’re AMAZING. I thank you guys for ALWAYS showing up and showing out. We’ve NEVER had a problem or complaint. Keep up the AMAZING work guys.
Natasha Davis
2 weeks ago
Mr Omar is a very professional individual. He explained everything in detailed. He made sure I fully understood every aspect of the job he was performing. I would definitely recommend him ( Len the Plumber) to my friends and family. Thanks Mr Omar & Len the Plumber for a job well done!
I called to have my gas oven disconnected in preparation for a new one being delivered. I was told by customer service that they would charge one fee for disconnecting it and come back to connect the new one after delivery. This man comes in my house looks at the connection after my husband moved the stove for him and says “Oh that’s easy but it’s still gonna cost $500 bucks” that was the price he quoted to just disconnect it not to install the new one.We sent him on his way with his 50 buck fee for the effort it took him to attempt swindle us.I’m filing with the BBB for my 50 bucks back because I see that this is a scam that Len the Plumber Technician pull all the time. They come in a quote a ridiculous price and when you check with another plumber it’ll be half the price or even less for the same work. They pocket the service fee for zero work and move on to the next. I should have learned my lesson the last time I had them come out and the dude gave my contract information to a friend of his to farm out the work to someone else. Don’t bother with Len the swindle!! Use Michael and Sons they’re professional and do good work.
James Bolton
2 months ago
My service today was outstanding. I called for service on a Sunday a little after 1pm and there was a plumber onsite before c. 2pm. The plumber was very courteous and professional, and he took his time to explain what the issue was and what he would do to fix the issue. His service was of high quality, and he cleaned up the area after his work even though the significant mess was made due to the preceding incident and not his work. I highly recommend Len the Plumber.
Gave me appropriate options to make the best decision. Quick and clean completion of the job. I would work with James again.
Jessica Wentling
6 months ago
Job from Len the Plumber came out and uninstalled our toilet, pedestal sink, and gas stove to prep for a floor installation we were having done. Excellent quality work, very professional, and informative. We have peace of mind with them.
Rohan Virsaemi was my service technician. He was very professional, explained in detail about the service he was providing, gave me up front pricing and even gave me certain suggestions about other issues that I was having with my plumbing. He went right to work on the issue. I would recommend him for all my plumbing needs.
Stephen was very professional and got the job done! He was kind and explained everything to us! Thanks for giving us hot water again!!!
Jacqueline Kiagiri
3 months ago
Stephen was very knowledgeable and figured out right away what the issue was. He was professional and I would highly recommend him. Thanks!
Marti Reusch
3 months ago
Tiyese came to my rescue after I called Len The Plumber on a Sunday when I realized my HVAC heat pump was leaking. Not only did he quickly identify the problem, but he was incredibly knowledgeable and educated me on my system and how to maintain it better in the future. I felt like when he left I knew more about my home and how to be prepared.Tiyese had a wonderful personality while being professional and kind. He was very attentive to detail and cleaned up well after his services. He also went above and beyond by also setting me up with a consultant appointment when I mentioned that I wanted to talk to someone about upgrading to Geothermal.I would highly reccomend this company and their top notch service. If I ever have issues in the future I'd specifically request Tiyese to come back if possible because he was so great to work with. Thank you for being open on weekends and taking care of my situation quickly. Prices were reasonable as well.
Angie Washington
3 months ago
Dale was professional and took the time need to fully assess the outside water sump pump hose and came up with a couple of alternatives, which included a battery generator that would come on when/if the power goes out again. He was very quick and thorough with the work that he completed. He also explained everything and showed me the repairs. I would want Dale to come back for all work that needs to be completed.Angie
Wanda Liningham
4 months ago
Kyle O’Brien and his assistant was both very respectful , professional and knowledgeable 💐 Kyle explain and answered and questions and concerned regarding my plumbing issue . ⭐️⭐️⭐️⭐️⭐️
Needed a faucet replaced. Easy scheduling, arrived on time, fixed the repair quickly. Josh was very nice and professional. Happy with service.
Tyrell was a great guy. After one company tried to charge me $6500 for an issue, he fixed for $400. Thrilled I went with the company.
While the dispatcher (Michelle) was extremely rude to the point where I needed to speak with the office manager regarding her behavior, the ACTUAL service received by Roland was outstanding. He was very personable, polite, informative, efficient, and just had such great energy.
The technician, John, was great! No complaints with the service from the company across the board. I feel if I had shopped around a bit I could have found a somewhat less expensive option (I understand all plumbers are pricey), but this is most likely the fastest and easiest service that I would have found.
Mason was professional and friendly. Did a great job. I will ask for him for any future plumbing services
Rohan was fantastic! He was straight-forward with our plumbing issue and worked really hard to fix the problem. I'd highly recommend him to anyone and will ask for him again if I have future plumbing problems.
Vicki Johnson
6 months ago
The representative that came out was very nice and knowledgeable, but the price was OUTRAGEOUS. The quote was $4560.00, plus the 377.00 that they charged to check the wires with a voltage reader, that took literally 5 mins. The 2 companies that I contacted after he left were $ 2000.00 and $1600.00. They may very well do excellent work, but installing a well pump is not too difficult. That was a $377.00 lesson. Obviously, will not be calling again.
Kristofer Nilsen
3 months ago
Crew was professional and prompt. Service completed quickly and thoroughly. Calling Len's was a great choice!
Edward Glodek
4 months ago
I supplied the faucet and all the hardware was included, it was a relatively simple replacement of the existing faucet. The install was done in 30 minutes, the guy that did it was great (and is the only reason this isn't a 1-star review). I should have simply said 'no' when I was quoted the price, but I'd already taken off work to get this done. If they'd told me their 'flat rate' before he arrived I would have said 'no' then. Live and learn, but I won't be using Len any more since this job ended up costing me twice as much as it should have. I reached out to Len via Facebook Messenger, supposedly the message was passed along, but nearly two weeks later and I still haven't heard from anyone. Also, Len should get their systems operating in sync, since I was called by three different people to let me know the plumber was on his way. But that's just a minor annoyance. EDIT: Another week gone, still no response from Len.
Zachary Smith
5 months ago
Professional, yet have the most absurd prices. To cut two small holes in drywall to diagnose ceiling leak was >$700. This is ridiculous. I would understand this price for fixing it but all he did was cut the hole and say oh the leak is coming from there. Did provide options including new shower install but never gave a quote on that despite saying he would.
Amanda Mckenzie
a month ago
Technician Trey Keyser was fantastic. He diagnosed issues we faced and jumped into action. He remained professional, sincere and ultimately got the job done. Trey is an outstanding representative of Len the Plumber, and we will not hesitate to call again if needed.
Technician, John Frazier, was fantastic. Diagnosed and repaired AC system in 20 minutes. He was mindful of my property and overall financial considerations concerning my system. A rare real professional class act.Only draw back, actual charges (beyond technician's control) are on the high side.
Our service technician, Dylan, was excellent. He went the extra mile to ask good questions and helped us with any additional issues we were having. He did thorough testing of his work to make sure everything was functioning properly and walked us through all his work. He was prompt, professional, and very supportive. Highly recommended!
Daniel Welch
2 months ago
Andre was polite, professional and thorough. We really appreciated his work and would 10/10 recommend his services.
Annie Keller
4 months ago
Had a leak in basement. Coming from the second floor toilet. Joe Allen came out and checked everything and the next day installed a new toilet. He was quick and i will be calling on him in the future. Thanks Joe .
Called Len the Plumber when our AC/thermostat malfunctioned in April. They replaced the unit and the thermostat. We were told that the fees for the initial days work would be credited towards new install. Never happened. $2k over charged. I called three times and no one ever got back to me. Even to say “we’re sorry, our tech misspoke, that’s not something we offer”. I got zero communication. I decided to cancel my service plan with them because of the poor communication.Additionally, our next two BGE bills skyrocketed to over $700 each. It seemed like we could never get the system to turn off or do what we asked. At this point I didn’t trust Len the Plumber to make it right so I we called a different company. They discovered that Len left a jumper wire in the system that didn’t allow it to cut off. I’m so angry.
Kept me informed on problems found. Kept me informed on what was going to be done and about when everything would be completed. Upon completed we reviewed everything that was done along with some suggestions to make things better. Very pleased with the result.
Patrick Simpson
a month ago
Jake did a great job. Was on time and very knowledgeable/ friendly. Was able to complete the work quickly and fixed our issue. Also was able to make some recommendations Would hire again
Frank Snyder
5 months ago
Very impressed and pleased with my service! Jay McKinnon III was my plumber, came on time for a same day appointment after we noticed our 20 year old water heater leaking. He took a look, gave me a quote, and got working. Price was a bit higher than I expected but ultimately am fine paying for the quality and warranty. Will definitely use Len the Plumber again.
Our tech, Anthony C., was very professional and easy to speak with during his inspection. As a new home owner, he helped answer all of my questions and provided valuable recommendations to address issues in our aging home that I wasn't even aware of. I would recommend using Len for HVAC services based on my experience.
JEFFREY SULLIVAN
3 months ago
Anthony provided polite professional service and took the time to explain all issues and made recommendations to prevent future potential problems. Thank you for exceptional service!
Andre was on time, he was professional, very easy to speak to and understand.Showed me the finished work.Many thanks Andre!! You did it again! You are awesome!
Jake was fantastic - professional, courteous and fast. He explained his process and repairs needed clearly.
We are very pleased with the work Jason from Len the Plumber performed in our house. We called Len the Plumber when we saw the water leakage under our kitchen sink. The person who answered the phone was professional, informative and efficient. He said someone would come that day, and Jason did come at the scheduled hour. Jason was professional, polite, and knowledgeable. He fixed the leakage, changed our faucet, and left everthing clean. We strongly recommend Len the Plumber.
Peter Glover
4 months ago
Roland was a great tech, took care of my problem and explained everything thoroughly. Len the plumber got to me within 12 hours and completely saved the day (and my basement) thanks Roland and Len the Plumber
I detected a Water Heater leak in my basement , Which cause me great concern . I had a flooded basement 2 Years ago ,due to sump pump going out .I needed repairs ASAP !!! I contacted Len The Plummer , that same night and Technician showed up 8 am next Morning . Diagnose bad water Heated ,19 years old , needed Replacement . The next day My 75 gallon Gas water Heater Replaced , in a timely manner and great workmen ship and to county Codes . The Technician : Mr Dale Coleman , was very Professional and Polite , extremely Knowledgable . Excellent Work !!!! Very happy with the work .
Daniel Augustine
5 months ago
Keith Williams installed a new submersible well pump to replace our faulty jet pump. The work is amazing! Looks fantastic and works perfectly. Plus it’s hard to believe that one person could do all that work so fast! Keith really knows what he is doing. Len the Plumber is definitely getting all my future business.
Robin Holliday
3 weeks ago
Josh O’Neill is the best! Very knowledgeable and took the time to explain everything he was doing. He went above and beyond. Very satisfied with his work.
Very pleased with the repair service provided by tech Chris Burton - thanks for helping my Mom after her sump pump failed! Excellent experience, all the way around!
Tammie Harris
a month ago
The tech I had was Michael. He was professional and explained a water softener system to me as I am not familiar with one. He repaired the system with no issue. I did not give 5 stars because they cancelled on me yesterday evening. At least they came back today.
Saturday afternoon I came home to find plumbing to our water softener system had sprung a leak and we had water all throughout our downstairs. Since it was the weekend I was not able to reach our regular plumber, so called Len the Plumber. They were super responsive and had a technician enroute right away. The technician that responded was Joseph. He was highly skillful and explained things to me very plainly. He provided me with different options of what could be done.Honestly, I didn't know what to expect when calling Len and I truly thought that we would be priced gouged or that they would try and strong arm me into stuff that didn't really need to be done. I can honestly say that was not the case. I was so pleased with the service I received and was just very thankful that we happened to be on Joseph's dispatch route that day!
d. susan radke
4 months ago
Victor was so helpful in explaining why my ancient iron cast plumbing rusted causing a leak under my kicthen into my crawlspace. He replaced the piping as well as cleaning out the pipes as they were clogged. Thank you for your professionalism.
Scheduling their service was easy. Jerry Ashby Jr. had our sump pump problem fixed quickly. Thank you for arriving on time and explaining and answering all my question and concerns.
Trey did an excellent job cleaning out the drain and removing the clog. He was very polite and professional. I would definitely recommend Len the Plumber.
Garrett Trainum
5 months ago
The dispatch scheduled our appointment from 8 to 11 am. Dispatch didn't tell our service person about the appointment until 11. But as soon as he knew about the appointment he rushed over and did a great job. 10 out of 10. But I'd push dispatch to be true to the time they scheduled.
Christian Akerley
a week ago
Will be using this company going forward for all hvac and plumbing needs. Great service time to fix our AC as we called last night and they have someone out next morning, even in the middle of summer! Service man John showed up and found our issue quickly and clearly communicated what needed to be done to get it back up and running as well as recommending some things to extend the life of our AC unit and improve our own health. Work was completed quickly and John was professional and friendly the entire time.
Antoinette Smith
5 months ago
Ryan is professional, curtious and keeps you well informed of what is needed to preform the job. I bought a new vanity and the drain pipe needed to be adjusted in order to line up with the vanity. I was well pleased with the job performed.
Billy Coleman did a fantastic job with our 2 repairs. He thoroughly investigated and found exactly where the leak was in our shower drain. He also repaired our broken sink pipe. Very skillful and answered all the questions my husband and I had.
Bathroom and kitchen sinks were draining slow. Anton Haynes was excellent, professional knowledgable and extremely helpful! He made our experience with Len the Plumber smooth and enjoyable!! Thanks
Service was ok, but I got ripped off! I just requested for replacement of a leaking expansion tank and charged me $531! (By the way, the expansion tank costs only $80 in Home Depot), and it only took less than 15 minutes to do. Moreover, I also got slapped with additional $252 to “diagnose water heater” and all he did was turn on the heater, adjust the knob and saying “it works fine now”- less than 5 minutes. Anyway, thanks for that $80 discount. I ended up paying $703 for that! Rip off.
Gene Arkenberg
a month ago
Trey did an amazing job. He was very knowledgeable and explained every step of the process to me from start to finish. Len the Plumber is definitely my go to plumber from now on!
Scott Stoolmiller
a month ago
Technician spent a lot of time trying to diagnose the problem. He was friendly, and respectful of our home. I would recommend Kavonn to anyone.
Jomar McFarlane
6 months ago
My faucets was leaking buckets and when I couldn’t fix it myself then I called. Well on the same day I called they sent out a stellar plummer. Plummer Jessie was not only polite and efficient but he was also personable and knowledgeable. He gave me options and even a discount which helped tremendously. Len the plummer saved the day quite literally.
Had a faulty garbage disposer and they were out the next day and had it replaced within an hour. Gave me a couple options to chose from and Sanar did an excellent job installing it.
Tiffany Young
6 months ago
Mr. Houston Frey was simply phenomenal. He was extremely professional, knowledgeable about products and diligent with his problem solving skills. He made me feel safe and comfortable because I was panicking and overwhelmed about the situation. He got the job done (installed a new fixture valve, removed water clogged wood underneath kitchen cabinet) gracefully and I couldn’t be more happy. He definitely went above and beyond and I am so grateful. And he cleaned up his work space which is so fantastic to me. Really, I have to say, because of him and his work ethic, I decided to become a member. I would 100% recommend. He was truly a delight. Thank you, Houston. You are appreciated!
Mary Roberts
4 months ago
Tech John & Anthony were very thorough, explained the problem and resolved the issue why our heat kept turning off. They took pictures and was able to pin point the problem. Both were very nice and great customer service.
We had an urgent need for HVAC help and Anthony was at our house in two hours. He was incredibly kind and helpful and explained things to us to help us better understand what was going on. Huge fan of Anthony!
Robin B Harris
4 days ago
Mason was excellent. He provided me with detailed information from the beginning of the project (replacing a gas water heater), discussed the options and completed a complicated install.
Tiyese did a wonderful job, was very efficient and was very knowledgeable and informative. I had him clean the interior aquatherm unit, install an ionizer and clean the external AC unit
Andrew Murray
2 months ago
John was awesome. He got to my house first thing and located the issue right away. Was extremely professional and look forward to working with him again.
Patti Potter
6 months ago
Our water heater was leaking, so I called a company we worked with in the past. They couldn't scheduled a service tech until the next day. I called Ken The Plumber and they scheduled the same day. Everyone extremely nice and professional. I highly recommend them and will definitely call them for any future plumbing needs. Great company with highly qualified, reliable and accommodating people. Same day service!! Thank you Len the Plumber.
Sharon Harvey
3 months ago
Ryan and his apprentice were very professional and courteous. They called to tell me they were going to be delayed instead of making me wonder where they were. This may not seem that big a deal but it has happened to me before. Ryan told me what needed to be done and answered all my questions with patience. If I have any other plumbing problems I will be requesting Ryan.
Messan Aziabu
7 months ago
Sam did a great job leading a team of three to stay on task and finish the job ahead of schedule. He made sure we're able to use our kitchen sink around the New Year Holiday. He explained the root cause of the damage and how to fix it, especially repairing rain water drain back to the sum pump.Sam is a real professional. He truly did a quality job. I am pleased with the work and how fast they did so we could get back to enjoying our cosy home.
Chitra Outarsingh
a week ago
William Brawner Jr. Is friendly, super knowledgeable and most willing to explain things for me to fully understand. I felt heard and concerns addressed. Went above and beyond with same day service. Made me think our comfort was a concern of his.
Nabil Tsegaye
2 months ago
I contacted Len The plumber and made a schedule to inspect a water leak problem. They requsted to rescedule the first time then for thd 2nd and 3rd resceduling, they didnt even bother to call and inform me. I had to call them and findout that they were busy to show up. Got my tenant to wait for them on 3 differnt appointments and no show. Very unprofessional.
Called for a water heater quote on a Sunday after my mother’s tank went up. The technicians were prompt and professional. They assessed situation and gave me a quote of a minimum of 3500.00, possibly more if they had to cut boiler pipes, etc. for doing job 2 days later. Ended up using another company at half the cost, and next day service. Don’t use them until you get at least 1 more quote, verges on price gouging.
The plumber Len The Plumber sent (Mr. Andre) was very knowledgeable and thorough. He assessed the problem and provided a fix quickly. Thanks so much for the expert work, and preventing the plumbing issue from getting any worse. Much appreciation to the entire Len The Plumber team! Thanks!
I had john from len the plumber in my home today to check out my heating and air conditioning the service he provided was top notch he was very informative about our hvac system and was respectful of our home he was as professional as can be through out his visit i will definitely use them again i rate their services a 10/10
Anita Stroud
2 months ago
Shawn was great! He identified the problem, and replaced the faucet. I would definitely call Len the Plumber again and request Shawn Gover!
Joseph Young
2 months ago
Rohan was my technician and did an outstanding job with my new water heater installation. Turns out my old one could not be repaired and within hours I had a brand new water heater up and running. Goodness gracious I took warm showers for granted. Rohan went above and beyond with explaining the whole process and made me feel like I was just having a conversation with an old friend. I even signed up for the membership for any future help! Thank you Rohan & Len the Plumber for all the help. If you need Quick great service & installation these are the guys!
Scooter McFly
3 weeks ago
Ryan and his partner worked to unhook a gas line attached to an old dryer that just would not budge; the whole process was professional and low stress. This was our first experience with Len the Plumber and should the need arise, it won’t be our last.
Nikki Diamantopoulos
4 months ago
I have used Len the plumber numerous times. I am generally happy with the service and this time was no exception. The tech, John, was thorough and got the job completed in a timely manner while also taking the time to explain to me what the problem was.
We’ve worked with Len the Plumber a couple times in our new home. They’ve been nothing but professional, friendly, and honest. Initially, they replaced our sewer line, and it was done within a few hours. More recently, we needed to replace our water heater, and they were out here the next day. Kyle and Zack were awesome! They were both so kind and put everything in terms we understood. Plus, when we originally called for service, the man who answered offered us a new special which gave us a big discount on our water heater! We’ll continue to call Len the Plumber for any plumbing and heating/air services.
Had an issue with my 3 yr old water heater...as most people know when you have water leaking from somewhere you can't wait for service. Called Len The Plumber and they were very responsive and came out in a few hours. Billy was our service technician and he was very courteous and professional, explained everything he would need to do to make the repair. Job was completed and so far everything is back to normal.Thank you!
Chris was very professional and explained what needed to be done and what the service would cost. Didn’t leave any mess. Excellent service!
Celeste Ciecierski
a month ago
Andre Thompson came to our home and repaired a leak in our main water supply line coming from the street. He was courteous, professional, and thoroughly engaging as he explained exactly what he was doing every step of the way. I would highly recommend Len The Plumber and seek their service again if I need a plumber.
Trina Griffin
a month ago
The service I received was superb. The motor to my sump pump was failing and I had a clogged kitchen sink. Rohan( the tech) was professional, friendly and knowledgeable. He explained everything and did what needed to be done in an reasonable amount of time.
David Burdette
a month ago
Houston was great, solved our shower problem in no time at all. Signed up for the membership program and looking forward to getting other things completed in the future.
Caroline Connolly
3 months ago
Tyrone Cook was friendly & professionalHe discussed a few concerns & was receptive to our decisions without pushing any “ up sales” but just what was needed @ this timeA very positive experienceThanks Tyrone
Sidnee Kilby
3 months ago
My husband and I are very pleased with the service we received from Len the Plumber Services. Josh was exceptional in how he handled our issue. We would highly recommend this plumbing service.
John McKinnon replaced my water heater and did an excellent job! They were responsive and I got an appointment the same day. He did all the work the same day even though he didn’t have to since it was already later in the day. Very courteous.
Cindy Dziwulski
5 months ago
The sump pump broke and my basement flooded. Shawn came and replaced it. He also replaced the pipe that brings water into the house as it was leaking. Shawn is very nice, friendly,courteous and efficient. He explained everything about the repairs to my satisfaction. Very positive experience with Shawn and Len The Plumber.
Roberta Obler
a month ago
AndreWas very professional and knowledgeableHe finished the job and made sure all cleanBecause of him I decided to contract with Len the plumber for all my work at my home.
Glenn Spangler
2 weeks ago
Len the plumber helped me to diagnose my leaking bathtub fixtures. The diagnosis was my plumbing was old and parts are no longer stocked on their truck. I was even told parts are no available. I know better after visiting Lowe’s! Yes my plumbing is old but parts are still available. I was given a $1983 quote for new fixtures after being told they do not meet code. I paid $277 dollars for this! I must decide on my next move. Meanwhile the plumbing is not fixed. I graciously give 3 stars.
Ron was the freaking man! He helped me in so many ways! You couldn't pay me enough to go with someone else in the future! Ron is my new plumber for LIFE! I Hope this reaches Ron, and I hope this is read out loud in front of everyone at, Len The Plumber!! If every company had a Ron, the economy and the worls would be a better place!
Ryan Christensen
3 months ago
Dave Sizemore came out to help figure out why we were getting water in the basement after we showered. Come to find that there is a huge hole in the drain pipe. We have to get a camera guy out here now to make sure that it’s not all the way down the yard so we can get it fixed asap he was extremely helpful and willing to help
Julie Murphy
2 months ago
Was happily offered a same day appointment and Ezra diagnosed the issue and installed new equipment. I was happy that he had our model on the truck and was able install in one trip. Ezra was professional, thorough and efficient. He even recommended a company that helps with water damage. Thank you for a great service.
Samuel and an assistant came out to my home to resolve a plumbing issue. There was a horrible smell invading my home. We had another company come out and the technician was very incompetent needless to say he didn’t find the problem. When Sam arrived he was very professional he introduced his helper, covered his shoes and got to work. He immediately located the problem gave me my options and his professional suggestions and allowed my husband and I to decide. He saved my summer vacation. REALLY! Awesome job! Will never call another company.
Janes was very knowledgeable and thorough. I felt so much better knowing that he completed the job. He is a rarity.
John was an excellent technician! Very professional. Took time to explain everything clearly. No high pressure sales. He went above and beyond to keep everything neat and clean.
Anthony Eckert did a great job fixing all of my house issues. He is personable, reliable, and a hard worker.
lorenzo fesler
5 months ago
Had major leak with expansion tank of hot water heater, water spraying /dumping all over basement. After shutting off water to the house, called Len The Plumber and Dylan and Cole were dispatched. Excellent service! Everything was explained, prices provided before work began, shoe covers worn and everything all completed in less time than quoted. Very impressed, and will definitely use again. Thank you again for great service and fair price, Dylan and Cole!
The service was excellent. The repair team arrived promptly, assessed the problem and suggested options for repair. They replaced 3 water shut off valves and installed a new kitchen faucet. They did a great job, I am very happy and highly recommend Len the Plumber!
I got a lot of great advice from my plumber, Josue; he did an excellent job; the price was doable; and, the results are fantastic! Josue was a knowlegeable, kind and helpful man. I wouldn't hesitate to call him again. Highly recommended.
Tony was very professional. He was able to fix our clogged drain, and we are very happy with the service. I am an operations manager for an AV and electrical contractor, employees like Tony are hard to come by. Not only good at his trade, but a clear and pleasant communicator.
Linda Mierzeski
3 months ago
A new toilet, sink, and vanity were installed. Very satisfied. I would request Kyle O'Brien/Len the Plumber to do any work in the future. Very professional, knowledgeable, and friendly.
Rebecca Knicely
5 months ago
We called with a plumbing emergency and a plumber was out to us within the hour. Fixed our problem and scheduled a follow up. Was a bit pricey but I have no idea how much declogging a sewage pipe is supposed to cost. Very happy with the service .
margaret moore
a month ago
Pleasant knowledable technician who explained everything thoroughly, took care not to track dirt in the house, and did the job well. 10/10 would recommend
Brian Jennings
4 months ago
Update to a previous post. Keith came out today. Same great service as always!Super-fast and super-helpful. Every time I call, someone great comes out and takes care of everything immediately. This company has an incredible customer service model. This level of responsiveness, communication, and service delivery doesn't happen by accident.
Cathy Woodbury
3 months ago
Devon was very knowledgeable about the system, which Len the Plumber installed yesterday. He discovered the wiring wasn't done correctly so our heat didn't turn on the first night after it was installed. He also went over the thermostat with us again to ensure we understood the basic use. Everything is working great now
I was able to get a prompt appointment. The tech, Davon, was here on time. He explained my problem and gave me options to address the issue. He then made the necessary repairs in a very timely manner.
I'm perfectly satisfied.
Linda Fitzhugh
3 months ago
I am very satisfied with the work done to clean my kitchen sink drain. The plumber arrived quickly and was very efficient and courteous. He resolved the issue and improved the drain design so it will be easy to DIY any future clogs.
Was a pleasure to deal with. Dylan worked super hard on what should have been an easy job that turned into a three day job. Continuously kept us updated and never once seemed frustrated — though I’m sure he was on the inside.
The toilet in our basement backed up (undoubtedly because of a foreign object/material my MIL put down the toilet). As she is 87 and has difficulties maneuvering stairs Roland Peer was dispatched and arrived within a little over an hour from my call. What a totally pleasant young man! Completely efficient and professional; Roland had the issue cleared in short order!!! Very pleased with Linda and Sunshine in the dispatch office as well!
Lori Savko Perdue
4 months ago
Femi was terrific! So friendly and helpful. Experienced and Professional. Did our Spring HVAC maintenance prep. So glad that LEN THE PLUMBER can care for our seasonal Heating and Air service as well as our Plumbing needs.
We've had them out many times to do repairs but recently we had the faucet replaced (because the builder put it too close to the wall for us to do it). Excellent job. Great communication. Showed up when they said.The water heater they got us in for an estimate the next day then for the replacement the following day. The communication from everyone was clear and concise. The estimate and our options given as well as what was recommended.They did a great job, cleaned up after themselves, and double checked everything before they left.Always happy and I really like Derrick. He's super nice, a great tech!
Ralph Rogers
6 months ago
The price was a little more than we expected. However the service technician, Billy Coleman, was AMAZING!! He came in the door and started to diagnose the issue. The he showed us other things that need urgent attention. LIke our water heater had rust and bubbling under the paint. Really worth the call.
karin chriss
2 months ago
Chris was a great team leader. They did an excellent job replacing our air conditioning system in a hard to access area in our 100 year old house.
I highly recommend them- be sure and ask for Chris- he is very knowledgeable and takes great pride in his work!
Ryan Pennington of Len The Plumber recently replaced a pressure regulating valve for me, and I was very pleased with the service I received. Ryan arrived on time and was extremely professional in his demeanor.He took the time to explain the process of replacing the valve and ensured that I understood everything along the way.Ryan tested the new valve and ensured that the water pressure was properly regulated once the replacement was completed. He also made certain that there were no leaks or other problems before leaving.Overall, I was impressed by Ryan's knowledge and expertise, as well as his commitment to providing excellent customer service. I would strongly suggest him and Len The Plumber to anyone in need of plumbing services.I'd like to mention how impressed I was with Len The Plumber's quick response time. When I called the company for assistance, they were able to schedule an appointment for the following day, which happened to be a Saturday morning. This was extremely convenient for me because I didn't have to miss work or wait long for service.Overall, I'd like to thank Len The Plumber and Ryan Pennington for their prompt, professional, and efficient service. Their dedication to customer satisfaction is evident in the quality of their work, and I would not hesitate to hire them again for any future plumbing needs.
I had Josh come out to help relocate our washer and dryer hookup in our new house. He was on time, super friendly, very intelligent and let me know about how the service plan could help. We wound up being able to get the repair done the same day which was amazing, and we were told the service plan would help us get our hvac straightened out as well. It was great to have same day results from such a kind person. Thank you!
MaryAnn Mathews
7 months ago
The drain in my kitchen sink was clogged. Len the Plumber responded immediately and arrived on time. Technician, John, was very careful with preparing the area and he went above and beyond with clearing the drain all the way to the main. Cleanup was also excellent. I thought the cost was a little high, but it was also immediate service and a job well done, so no complaints.
Shawn C. was very hands on. He allowed me to be by his side while the work was being done. I personally learned a lot viewing his work and him talking through the process. It was a very educational experience. Being very professional and having great interpersonal skills, Len the Plumber should be proud to have him as an asset to their team.
The technician was prompt, Professional and knowledgable. He performed his task promptly. He was a hoy to work with
Made an appointment. They did not come on time. They did not come at all. They had to cancel the appointment because they had overbooked themselves. We rescheduled and again they did not show up due to overbooking appointments. Not reliable.
Victor is awesome! He worked extremely hard until he got the issue fixed, while remaining calm and kind! Very conscientious-truly a master plumber!
Aaron was very professional and he did such a nice job on our water heater.
Services were provided the day after a request was made and the men were very professional and efficient. It was just what I was hoping for!
Josue is very personable & professional - an excellent ambassador for your company ! We will definitely ask for him by name next time. Thanks !
Gregory Kobus
a month ago
Josh was very Professional and helpful with servicing my AC Unit. Josh worked with me on the price and was very fair.
Glen Bjorklund
a week ago
Mr. Allen was friendly, professional and discussed what he was doing and how that should fix the problem.
Sedan was awesome! Really efficient - quickly diagnosed the problem and expertly repaired the drain. I’d highly recommend Sedan and the Len team for all of your plumbing repairs!!
rocketboy44100
5 months ago
John Pitt was excellent. Professional, knowledgeable, educational, and patient. Explained everything before he did it. Fixed my main issue which was a clogged drain, but also fixed —or did his best to fix— other minor plumbing issues that were going on in the house without grumbling. I highly recommend.I like Len the plumber in general because of the convenience. This is the second time I’ve used them. The last was I called them was a Sunday morning at 0900 and someone came in an hour and a half. You can’t beat that.Of note: that was a good experience as well.They’re a little pricey, but you’re paying for the convenience and responsiveness.I will definitely use them again in the future.
Nicole Mullineaux
2 months ago
Had the whole HVAC system replaced. They were respectful, fast & efficient. They cleaned up afterward too. Thank you.
Taeka Leggett
4 months ago
It was truly a pleasure to meet James Anderson. His arrival was punctual. James was friendly, professional and very knowledgeable. James not only performed an excellent job but he took the time to explain the process. I can rest easy knowing the the work is well done; the toilet/wax ring is installed correctly with no leaks!! A huge thank you for a job well done!
Herman Hemphill
2 months ago
Technician John Frazier was very professional. He repaired my system in a short period of time and gave a good explanation of the problem. I was pleased with his work.
Well we had a rocky start because the assessment of damage was way more than I expected. I was on the phone with the tech so I did not have a chance to see what he was seeing. I ended up meeting with Jay. He re-assessed what we ended up needing. He was very professional and took his time to fix the leaks (multiple). My tenant was very pleased with his work and so was I. Sigh. Thanks Jay!
Mark Richards
2 months ago
Came and addressed what was needed and didn't try to upsell or make it more complicated that it really was. Appreciated the availability for weekend service too. Would have given a 5 star but they scheduled for Sat and then had to reschedule for Sunday which wasn't ideal, but I still appreciated weekend service.
Kenyatta Bush
3 months ago
I have used Len the Plumber for years and most specifically, master plumber Jim Long. He is incredibly professional, knowledgeable, and honest. The quality of his work is unparalleled. I do not hesitate to call Len the Plumber for my plumbing needs.
Nicole Zeichner
2 months ago
Tiyese was great to work with. He offered different options to address the problem and had everything fixed quickly. Thank you!
Joe and his assistant did excellent job. On time and explained everything he was doing. Very good customer service.
Ashleigh Newman
3 days ago
Anton is a great technician! Very professional and highly recommend using this company in the future!
Dmitry Lamburt
2 months ago
Kyle and Darren (spelling) were fantastic. Highly responsive and accommodating; clearly demonstrating customer's best interests in mind. Would definitely recommend.
charlotte egerton
2 months ago
I had 2 leaky toilets, 1 stopped up toilet and a kitchen drain/dishwasher that was clogged.
Dale assessed the situation, laid out me options, and repaired everything in a timely and professional manner
mariah duffy
7 months ago
Everyone we spoke with while retaining their services was really helpful and responsive. The plumber they sent out, Dylan E., was just terrific! He was knowledgeable, taking the time to explain everything to us clearly, and he had such a positive attitude. It was infectious. His 10+ years of plumbing experience were clear as he worked quickly and neatly. If you need any plumbing done I highly recommend this company, and if Dylan is available you will be lucky and thankful to have him as your plumber!
Mike McClure
6 months ago
Jason was polite, professional, and took the time to explain everything thoroughly. The job site was left clean and neat and the work was done exceptionally well. Highly recommend Jason and Len the Plumber.
Nisha Sharda
2 months ago
Technician Mr Omar performed a fantastic service. He was very thorough, was very professional and did a great job .
George Sauter
2 weeks ago
Truthful,direct and knowledgeable. Very pleased how Kieth handled my/our unusual job request.
Susan Portney
3 months ago
Victor was right on time. He looked over our problems, told us how he would fix them and explained why and then told us the price. He did most of the work that afternoon and had to get parts for our shower, so came back the next morning to complete the job. Both times he was efficient, neat and very pleasant to work with. Everything looks and works great now.
This is the second time we’ve had to call Len the Plumber Heating & Air for something. This time our AC decided to act up and of course it was 93 degrees and humid outside. Mike Cameron was our service tech. He discovered the problem within minutes and explained the solution and cost for getting it fixed. Very knowledgeable, efficient, and professional! He got the problem solved quickly and had our air conditioner running again in no time. I highly recommend this company and Mike for any of your HVAC services!
James Nicholson did a fantastic job with repairing our pipes and clearing our drains. We had a backed up kitchen sink that needed roughly 10ft of pipe, elbows, and junctions replaced because it was clogged solid with about 70 years of grease and debris.Mr. Nicholson came out on a Saturday and was incredibly professional and efficient. He diagnosed the problem, replaced the piping and cleared the remaining piping that didn’t need to be replaced and cleaned up in about 3 hours.In the same vein as other reviewers, the professional work and responsiveness comes with a pricetag but they get the job done right the first time. 10/10 would call again!!
Joanne Wright
5 months ago
Repair man was wonderful. Explained everything to me .Was extremely courteous. He worked very consistently and unclogged the problem. Would use them again.
Brittaney Wright
3 months ago
Anthony came and installed a new valve/pump that connects to the ice maker on my new fridge. He had to cut the dry wall, to run a new water hose into the basement. Anthony was prompt, courteous and professional!
Terrie Fraer
4 months ago
Shawn was great! He was efficient, knowledgeable, and took care to explain all that was done. Super employee! He makes Len look go8od!
Called about AC Tune Up special received in mail that expires 31JUL. Called in to ask about it and they say its expired even after double checking when the mailer clearly says 31JUL23 and somehow I am in the wrong.. good strategy.
Richard was my tech and he did amazing. Very responsive. Tim i believe is his dispatcher and he was equally amazing. Came in and gave me a great estimate and got the job done! Answered all of my question an amazing job and i would use them again.
Alexandra Matarrese
2 months ago
Suddenly our AC was not working. It was doing this short-cycling thing. We called Len the Plumber and they sent an excellent young man who really knew his stuff! Tyrell Cook: good listener, methodical, professional, knew how to diagnose AND fix the problem. He had the tools and had the part and was able to fix it all on the same visit. Affordable too! We are highly impressed and very grateful. Len the Plumber’s number is now stored in my phone for next time we have any issues. Thank you Tyrell.
Andrea Thomas
5 months ago
Tre was knowledgeable and got the job done well, double-checking the work and making sure I understood about the original installation and repairs required. He even made good on the same-day service after I thought I’d missed our scheduled window. Great service!
Anissa Sawyer
3 weeks ago
I unexpectedly found lots water on the floor in the laundry room. I called Len the Plumber late Monday night and they sent a tech the very next day. John Frazier was my technician. He arrived within the specified window. He listened to my issues and after only a few short minutes of looking at the system, he was able to tell me what was wrong. John Frazier gave me options on how to repair the AC so that I could make an informed decision. He was very polite, respectful and personable. He showed me where my outside unit was because I wasn't sure and talked me thru everything he was doing. John made sure that he didn't miss anything and that I was educated on my system. He set me up with a Comfort Care specialist prior to leaving and made sure I was satisfied and understood the work he did. If I needed other AC services I would request John Frazier.Because of John Frazier I would definitely recommend Len the Plumber to others.Thank John Frazier for your knowledge and professionalism. Very satisfied with this service call.
John Frazier is fantastic. He was professional and friendly. He was patient and was thorough with his explanations and with his recommendations. Highly recommended.
Nancy Holland
2 weeks ago
Ryan, the technician, was great, so that's why I gave the 1 star. I needed my garbage disposal replaced. I bought the disposal, so all that was needed was for it to be replaced (labor). There was nothing complicated about it, small 1/3 hp. I had a good experience previously, so that's why I called for this service. I was charged almost $400, just to have it replaced. I will NEVER use this company again and will not recommend to family or friends. I looked up average labor fees for this service and it was $150.
Nicole Gilbert
3 months ago
I had a sudden faucet break in my bathroom and Len the Plumber was avilable to fix the problem. My originally scheduled appointment was cancelled due to a lack of technicians that came to work that day. However, the woman who called to deliver the news and reschedule my appointment was very kind, professional and coutereous. she apologized several times for the inconvenience and booked me for the very first appointment the following day. My technician was Anthony E., and he was fantastic. He was respectful of my home and wore booties while walking through my home. He was very knowledgeable and explained my problem in a way that I could completely understand. He was effieceint and fast and I would definately contact Len the Plumber again based on the outstanding customer service I received from Anthony E. as well as the ladies who re-scheduled the appointment and notified me of Anthony's arrival. Oh, and I also liked how they send you the name and photo of the technician that will be visiting your home. It provided me with a sense of security; knowing that I was letting the correct person into my home.
Carla Bailey
2 months ago
Thank you so much for a very professional job and a pleasant experience. And the cleanup was just great. Two very professional gentleman - I highly recommend this service.
laura hughes
2 months ago
Joshua was amazing - on time, professional, courteous and made sure i was comfortable with everything before he left! highly recommend !!!
Brad Clark-Ames
5 months ago
They showed up in the promised time frame. They were courteous and professional. They had everything they needed to do the job right. They were very knowledgeable and I would recommend them for all your plumbing needs.I have used them to replace the whole house’s plumbing lines, add toilet and sink in basement, replace sump pump and replace floor flange for toilet. I’m a very satisfied customer.
Claudia Richards
a month ago
John was extremely professional, knowledgeable, and courteous. He explained everything in detail and answered my questions. He represents your company well.
Conni Spertzel
a month ago
Ezra did a great job. He was friendly, professional and very helpful.
Tonya Lowery
2 months ago
Mr. James was very professional. He explained the installation and pricing process step by step. I give him ten stars!!!
Cheryl McCarter
a month ago
As my house gets older there are things that breakdown or need repair. My toilet handle broke away from the connection to the chain. I had plans that day and when I called Len the Plumber they offered to come the same day but I was not calling from home. Since the weekend was coming up I asked about Friday and it was Yes ma'am, we could be out between 8 am and 11 am or 11 to 2. I was thrilled to take the 11 to 2 that fit into my schedule perfectly. I received a text with Shawn Gover's picture saying he was on his way on Friday right at 11. I found him very respectful and friendly. He asked what the problem was and knew just what to do. After checking on things he went out to his truck and came back with a kit that had everything needed to upgrade the problem. He even tightened up the seat that was a little loose. Very pleased about how efficiently he worked, had me sign some forms and use my credit card. I felt confident the job was perfect.
Brooke Paluzzi
6 months ago
Samuel showed up about an hour after I called for service on a Saturday and fixed our toilet right away. He was professional and courteous. Found the problem and explained why he was doing what he was doing. Very grateful.
Barbara Ramsey
3 months ago
Josh was very nice and professional. He gave me different suggestions for me with no pressure. He finished the job and cleaned up everything. Very pleased with his work.
Justin Natale
4 weeks ago
Ezra arrived on time and was nice professional, and kind to my dog. He asked me questions to get to the root of the problem and answered my questions great service and will use this company again if needed
Penelope Arhar
3 months ago
I just realized I mispronounced the Tech's name, repeatedly. He smiled the whole time, never corrected me. Femi was professional and knowledgeable, and patient. He finished so quickly. He's an asset to your company.
Had them fix an outdoor water faucet that was leaking badly. It was winter when they did the work and I have not tried turning on the water until earlier this week, but they did not properly label where the outside water turn on is and when I called and asked them to send someone to show me where the water turn on is located (maybe 5 minutes of work, if that) they told me it was $49 to come out. I tried to say that was insane to charge that to just show me where something is located. The man on the phone, a manager I believe, was incredibly rude.I will certainly never use this company again as they are 100% about money and not their work or customer relationships. Judging from other comments, it seems that is their M.O: Money Money MoneyEdit: I contacted them, as they asked me to do in the reply, it is several days later and I have yet to get a reply. So their reply to my review was clearly just for optics and not actual customer service.
Tiffani Martin
2 months ago
Zach came in, diagnosed the problem with my HVAC and quickly corrected the problem. He was nice and knowledgeable, I would definitely recommend Zach in particular. Thanks Zach!
Maria Tillman
4 months ago
The representative, Mr. Reyes, had exceptional customer service. He answered all of our questions and concerns regarding the sewer cleaning even worst case scenarios. Mr. Reyes got to the root of the cause of our clogged drain.Thanks 😊 for all of your help in gaining a better understanding of our situation and root cause analysis.
Yvette Winder
a month ago
My service guy, Zach H. had to be the best of 'em. He could of stayed for dinner, I wouldn't a cared. He was sooo smart, really knowledgeable about what was going on with my system and knew exactly how to repair it. Made diagnosing the problem so interesting to talk about. Len the Plumber, this one's a true Keeper. I'm very happy with the service provided. Many thanks ti Zach for his knowledge and help with this.
Gabrielle Avendano
8 months ago
My technician James (Jim) did a great job with not only a repair - but repiping my kitchen sink drain up to code as well as changing the handle on our rusted main water valve to a lever. He explained everything well, warned me it might get smelly in case I wanted to take my baby upstairs, he answered all my questions and gave me tips and advice on how to replace other things. I would definitely use Len the Plumber again, Jim came quickly and got done in a timely manner. Super pleasant to work with! I would definitely recommend for anyone needing work done.
Kerry Mangold
a month ago
Mr Cook was prompt, professional, and polite. He took the time to explain the a/c problem and answered my questions. When he left the house felt much cooler than he walked in.
Leonid Shraybman
4 months ago
We received an excellent service from the company and its representatives. Techs were on time and very professional. Quickly discovered the issue, gave reasonable price for the repair and almost to the minut estimate of how long it would take.
Tony was fantastic. Explained everything he was doing and the possibilities. Told me up front what the cost was once he figured out the problem. He had it fixed in no time. Very pleasant experience.
Tiyese is the best. Very knowledgeable and friendly. He explained everything and educated me on my system. They came and serviced my unit the same day I called. Great company and a great value! I'll definitely use them again.
Christian Butcher
a week ago
Best experience ever. Went through my warranty company and their plumber stated that it could take up to 2 weeks before part come in. However, Andre Thompson from Len the plumber came out the same day and fixed the issue. I’m very impressed. Thanks again
linda chwieroth
a week ago
Joshua the Plumber from Len the Plumber fixed the faulty valve quickly. He arrived on time. If I have to use a plumber I always use Len the Plumber. They always send good people
Thomas Gaudioso
a month ago
Zach was great! He found the problem which was a clogged drain pipe and quickly found the parts he needed and fixed my leaking HVAC system. He did a thorough job making sure the rest of my system was working and offered some good advice for the future. As a new homebuyer Zach did a great job of explaining what he was doing and why. 10/10 would recommend
Daniel Bobbin
4 months ago
Len the Plumber provided high quality service when they came out to do a water service replacement on my property. My technician, Richard Beck, was very knowledgeable and extremely helpful. Rich and Jerry did excellent work and I am very pleased with the result. Thank you guys for your terrific service!
John Palemine
a month ago
The two gentlemen that arrived at our house were professional and took care of our problem. I have no problem recommending them or to call them back. Great customer service.
Joseph Briggs
a month ago
Dylan and Joe were on time, professional, knowledgeable, courteous, and did a great job fixing a plumbing leak for us. Couldn’t ask for anything better.
Pamela Mallory
3 weeks ago
Mason did not follow through on the job. He appeared to be sincere at the end he did keep his word. After he collected on the partial job. He was insincere and dishonest.
Today I had an excellent awesome technician come out to my home very knowledgeable about the system and very straightforward about what I needed to get me up and running. Awesome work ethics John Frazier looking forward to doing business with you guys if all your techs are like John.
I wish I could give 0 stars. I believe Len the Plumber's technicians took advantage of me as a new home owner. I had them replace the 20 year old water heater in the house I just moved into. They were eager to get started right away when they came to do the evaluation. I was excited to get it done so quickly. The price seemed really high, but I didn't know any better. Now I do. After doing some research after the fact, they charged me well more than double the average rate for a water heater install. $4300 is an unbelievable amount for a water heater and a couple hours of work. Can't believe I fell for it. At least now I know this is not a trustworthy company and they will take advantage of people who don't know how much a job should cost. I will NEVER use Len the Plumber again and would strongly encourage everyone else to also avoid them. I can't believe it isn't illegal to overcharge someone this much.
Arrived early. Keith was very professional and courteous. Work was very good.
Contacted them Monday night and they came out Tuesday morning. Super responsive. Kyle was excellent - very communicative and professional. Our shower no longer squeals, and our water pressure is back up to perfect.
Roxanne Bell
3 months ago
Hello, my name is Roxanne Bell at 9331 on May the 2 i had Len the plumber's come out to fix my shower. His name was Sadan, and his partner came out and did a great job. Both of them were very nice and friendly. I will use them again in the future. Thanks again guys for doing a excellent job.
Leo Simonetta
3 months ago
The company responded very quickly to repair a problem that was of two years standing and other a company had been unable to fix. Anthony Cedeno was pleasant, and professional. He explained what he was going to do and why.
Shawn was very knowledgeable and willing to help. He identified issues from our builder and recommended next steps. 5/5!
The Technician, Mr. Pitt , arrived on time and was very professional. As he worked he cleaned up the mess even though I said not to worry about it. The source of the leak was difficult to diagnose, but he was patient, he searched until he believed he found it. He explained everything he was doing to let me know what caused the problem, how he fixed it and what I can do to prevent future occurrence.Thank you, sir
Richard Moulton
a week ago
Once again I'd like to thank you, Len The Plumber, for your quick and timely replacement of my sump pumps. Thanks to you, I have the driest basement in Maryland. ;D
nevermindforgetit
4 weeks ago
The service technician was great. He was punctual, and he was honest and straightforward. He cut to the chase and diagnosed and corrected the problem that we were having with our shower without trying to sell me any unnecessary extras. He even threw in a discount when he wrote up the ticket for his services.I'm glad he showed up when he did! The company that actually installed the shower wasn't going to come out until next month!
joanne Wallace
3 weeks ago
I am very very pleased with the service from Len the Plumber. I called in an emergency and they were there within a few hours. I had no a/c and it was hot. Technician John Frazier arrived on time and his expertise and knowledge assured me that everything was going to be ok. John fixed my unit and my thermostat and my home is back up and running. Thank you John!!! I will be using it again.
I have used Len the Plumber twice in the past 3 months. The first time for a water heater at another property. My technician today was Shawn Gover. I didn't want to wait a week and a half for another company to come out and unclog my toilet. The service was handled the same day. Shawn was professional, knowledgeable and friendly. 7/20/23. My Air conditioning went up on me on one of the hottest days. I didn't waste any time calling Len the Plumber. I knew they would be right out. There were parts that had to be replaced, but my technician Josh Boutchyard was prompt , personable and explained everything to me. He even went back to his office to check on part for me. He came the next day and fixed my system. Very satisfied with the service.
Jonathan Sabatini
4 months ago
Timely and professional. Priced right against multiple competitors. Project evaluation, replacement and installation all completed within one day. Dale was thorough, knowledgeable, and a total professional. I’ve used several other plumbing companies in the past that do not even come close to level of service Dale provided.
Christine Younger
a month ago
Dale came out to fix a leak in my bathroom. He was professional and knowledgeable. He was quick and able to fix the problem quickly.
Fast response and quality work. John Frazier is a great tech. He is courteous and professional.
Andre, the plumber who was dispatched to my house, was fantastic to deal with. He was professional, knowledgeable, and got the job done quickly and efficiently. Len The Plumber dispatched Andre within two hours of my calling them, and the cost of the job was very reasonable. I'll give Andre and Len The Plumber a 10/10 for great service.
Rick Carlson
2 months ago
Jesse came out within about two hours of call on a Sunday. He was as friendly and personable as he was good - and he was good. Identified and fixed problem that led to flooding in bathroom and basement. Explained all to me and made sure I was satisfied before leaving. Would gladly work with him again.
Cassandra Wheatley
5 days ago
I am so happy. He did such a wonderful job. Thank you!
Tonya Simmons
3 weeks ago
From the door Mr. John Frazier entered with the pleasure of servicing my unit!He educated me on the history of the company and my outdated unit!Step by step he explained what he was doing, what was needed and what was recommended! He explained my options-long term and immediate! I am very pleased with the outcome of my service today and look forward to my future service’s as I now I am a member of Len! It was definitely a pleasure to have Mr Frazier come out and display such an awesome level of professionalism and quality service!
Thomas Seivert
3 months ago
After snaking the drain twice to remove clogs, Anton determined that access from the basement would allow the remaining clogs to be cleared and by adding an access port there, future clearing - if necessary, would be more effective. Anton was thorough, personable and professional.
Diane Schwarz
7 months ago
Our technician, James Long was excellent. His knowledge and expertise was Outstanding. He explained everything he did. We will be forever thankful for his help today especially during this frigid weather.
Technician Anthony E. was referred to me by my neighbor. I called Len the Plumber, requested Anthony's assistance with our main water line, and was promptly given a same day appointment. The service was shockingly expensive, but we were provided a small discount. Anthony explained everything he was doing, and was professional and courteous.
From scheduling the appointment to the appointment itself, everything was friendly and efficient. The tech was awesome
My technician Devin was friendly, professional, and efficient!! I am extremely satisfied with his service today.
Booked an appointment for Len The Plumber and they came out the very next day and within the given time window. Joe arrived and performed an assessment and explained every option and recommendation in layman's terms. He gave me an estimate and applied every discount available and BOOM - he completed the job quickly. We are in much better shape due to the competency of Joe and the Len The Plumber team. I wish I had scheduled this service years earlier - instead of just living with it. Job well done!
Jeffrey Hampton
5 months ago
Very professional, personable service tech. Quality, efficient work performed. Very satisfied customer here. Len the Plumber has always provided professional quality service to us. Shawn did a great job.
I have used Len the Plumber since 2004. They were able to plumb and install our new sink and dishwasher just before Christmas that year. Over the years, they've repaired pipes and cleared drains and the sewer main. They have always come out when we call. Some people in our neighborhood think they are too expensive but I've always felt the quality was excellent and warranted the *slightly* higher cost.Edit: I recently joined their service program and am still impressed! I get two HVAC checks and tune ups a year plus a discount on any service. My tech, Anthony, was very knowledgeable and it seems like Len the plumber built their HVAC business with experienced people!I trust them with our house!
Sasha Brooks
2 months ago
Sadan was an amazing technician was honest about the problem gave a couple estimates for different plumbing issues in my home. Fixed the problem throughly and didn’t leave a mess. Thanks so much
Kavonn tweaked our old, slow-flushing toilet to work better and gave us advice on replacing the toilet as problems continue. He was super professional and helpful. Highly recommend!
Ron Fairchild
a month ago
The technician, Mr Pope was very knowledgeable and patient in explaining all of the maintenance procedures he performed. He completed all of his work in a professional and competent manner. I am very satisfied with this company and would highly recommend them.
Sada Reyes was Great. Explained everything is was doing. Keeping me informed of process. Very friendly and well mannered.
Jim was early & very thorough. My pipe burst after no heat & 3 days of 19 degree weather. I had to shut all water off to whole house. Jim identified source of problem & repaired in one visit. Reasonable price. He checked water heater too. I was very happy. This is 2nd major repair by Len the Plumber.
Cassandra Gray
3 months ago
They were professional, informative and quick to come to my aid and completed replacing my hot water tank and put everything to meet code within 24 hours. I highly recommend this company and their services.
McCaul Baggett
a week ago
July ‘23 - Very friendly, professional, and they have an impeccable reputation, but you pay for the quality. They are expensive, but they get the job done right the first time.8/1/23 - I had the need for a capable A/C repairman this month. I decided to use LEN the plumber for Heating and Air as I had signed up for their membership program on my last call trying to save some money. The tech, John Frazier was an absolutely great guy and clearly a master at his craft. He had us fixed right up extremely quickly (about 2.5 hours or so). He was friendly and very communicative. He explained what was going on as he worked, and gave me his direct line in case I needed to reach him. But I just can’t give a five star review because these prices are just outrageous. He tried to work with me to keep the price reasonable, but the total cost out-of-pocket for the (admittedly great) work, leaves me desperately looking for another company. Even if the service isn’t as good, at least maybe somewhere else, 3 hours work won’t cost me an entire paycheck.
Bryan was incredible! He was polite and professional. He explained everything he was going to do and gave me options when available. He provided more than what was promised where he could. He left the area clean and went through each repair with me before he left, explaining what he did, what I could expect, and how he tested each repair. Best plumber I've worked with and would definitely recommend him to others.
Stephanie Hughes
2 months ago
Andre was very knowledgeable and answered all my questions. He did a marvelous job repairing my toilet and replacing my tub spigot.
I am very pleased with the service the technician provided. He was very knowledgeable, and answered all our questions. He got our air conditioning up and running for us in a matter of minutes, and the price didn’t break the bank which was what I was expecting after reading some of the reviews.
Kathleen Phelps
7 months ago
Initially my appointment time provided by customer service did not get on the calendar. Was able to reschedule for the same day. Technician work was fine. Only issue is in the process, the temperature dial for my wall heating unit was taken off and not not replaced. Not I have to try and locate a new dial for the unit.
DataAngel Nine
3 months ago
Bryan and Houston were the absolute BEST. Polite, kind, respectful of my property, and understood exactly what I needed and wanted. They completely re-piped my house from the water meter to the second floor, cleaned up, patched the sidewalk, and did it all in two days. There was minimal demolition needed and it's going to be a snap to repair. I cannot say enough good things about the service I've gotten from Len the Plumber in general. Bryan and Houston are great examples of their pros.
Real nice rep. He came in checked out A/C and showed why it wasn’t working properly. He explained everything he was going to do step by step. Very satisfied
Mr. John Pitt, was very professional, polite and helpful, he walked me through everything before and after plumbing my toilet. Mr. Pitt, also called for a cleaning company to come and clean my basement for me. Mr. Pitt, has done an Amazing job! Thank you. Sharon Lee.
I had to Len The Plumber out to house twice in a week, once on a Saturday. Both times they showed up within a couple of hours and identified and addressed the problem quickly. I highly recommend.
Kimberly Williams
9 months ago
I really wanted to love this company. They were super professional the first day I called and responded quickly. They came out and tallied up the job and Keefer was pretty helpful (it was his last day of working for the company.) That should have been a red flag. He told me it would be a two person job and that dispatch should call me back by 5 that day. By the way none of this is on Keefer he was excellent. It was going on 1630 so I gave them a call to see what the status was and when could we schedule the actual work to be done. They said expect a call the next day. I called… same issue. I called on three separate occasions and each time I got the run around. I finally called a different plumber who came out and actually did an amazing job. I do not recommend this company unfortunately.
Megan O'Donnell
3 months ago
Our 35+ year old furnace and AC unit died and we reached out the Len the Plumber for a quote. Our comfort tech, Brian, went above and beyond to work with us to get us the best quote on the market. He was extremely accommodating and helped us tremendously. It made it easy for us to make a decision to use Len. We loved the work that both Chris and Randy did for us installing our new units. They both were extremely professional, informative, and thorough. Out of all of the techs that we have come across they gave the best customer service! I would highly recommend Len The Plumber. THANK YOU Chris, Randy, and Brian for everything!
Priscilla Beck
3 months ago
Love their service. They were warm and friendly. Would recommend them to anyone was extreme satisfied with their work. They solved my problem.
Darlene Connor Graham
2 months ago
James Anderson, Jr. provided A plus service, an asset to the company!!!A Big Thank You to Eddie, the Service Manager, he resolved the issues.Darlene Connor-Graham
Judith James
2 months ago
The gentleman was courteous, friendly. He was professional, explained what the issue was with the air conditioning unit, and what was needed to complete the job. Excellent and very satisfied with the service and performance.
Christine Gallagher
a month ago
Thank you John Frazier for all the information on the new thermostat and the air scrubber. I know this will benefit everyone in the house as well. Timely service, patient with my questions and explained the process to me.
I had a gas valve brought up to code to install a new dryer. Jim was super helpful and installed everything quickly and carefully. He tested all the other appliances before leaving. A good experience.
Carol Montgomery
4 weeks ago
Jim replaced our existing shower tower with a new one. Great job and great service! Couldn’t be happier!
John was fantastic. He helped us get our AC running so quickly. He was extremely professional! He quoted us an hour to get our AC up and it only took him an hour. Pricing was fair and he worked with us to get the best pricing for the repair. Would recommend John and Len’s heating and plumbing every time!
My tech Michael was knowledgeable and did an excellent job explaining and completing the task at hand. Outstanding experience that will keep me coming back!!!
Alexis Smith
4 months ago
Rohan was arrived on time. He was very detailed when explaining what needed to be done to unclog my bathroom sink drain. He even went as far us checking out the pipes in the basement. My sink is no longer clogged I can brush my teeth and wash my face now.
Rebecca Davies
4 months ago
I received an estimate from Len the plumber for services at my home. Upon seeing the estimate, I decided to get another quote from a different company. The estimate from Len the plumber was $1,186 MORE than a local company. The person that came to do the estimate was courtesy and professional. He showed up on time. The pricing seemed high. I was able to get the job done (correctly and professionally) for much cheaper. I can’t speak on the services provided by Len the plumber however the person they sent to my home seemed nice.
Today was second try at getting a tech to my home. Scheduled for Friday and waited 2-5 pm until called by dispatcher to say no techs available. Fortunately, rescheduled for Saturday and John Pitt, tech, arrived within expected time. Service is still pricey but John did a quick, effective repair.
Andrew Passerelli
6 months ago
The technician was on time and worked with great efficiency. He thoroughly explained the work that needed to be done and gave me options without any pressure. The work looks great and resolved the issue I was having. He cleaned up completely when he was done.
Allan Howell
3 months ago
Service was great, the job neat and clean. The technician was great and very nice. I just want to thank you for a job well done.
Woke up to a leaky water heater and they were able to send someone the same day. Josh was excellent -- diagnosed the problem quickly, explained it well, and replaced the necessary parts within hours. Highly recommend!
Chris Karambizi
6 months ago
Very outstanding service.
He proposed a quick & durable solution. Truly professional. Tech name was James Anderson. You should call for his service when you have plumbing issues.
Richard Sola
5 months ago
Excellent work and craftsmanship replacing a failed water heater. I called at 1:30pm and had hot water again in 4 hours. Very transparent in explaining the price and payment options. The technician was very thorough in ensuring the system was going to function properly after the install and left the work area clean.
Shayna Smith
3 months ago
Zach my technician was everything. He was professional, knowledgeable and was honest about what needed to be done with my system. 5 star rating.
Very professional man who was knowledgeable and got the job done in no time. Excellent service!!!
Regla Carrington
a month ago
Jason, Randy and Rahja were very professional. Arrived on time and ready to get my system replaced. Kept me informed of the process and answered all questions. Placed runners on my hardwood floors and cleaned the area as they worked in my home and back yard. Would highly recommend.
Gloria G Klatt
a week ago
The technician was prompt, professional and provided excellent service. He was knowledgeable and provided quality work. I’m very pleased with the service and with the Company.
Linda Rascoe
4 months ago
Jim Long is excellent. Always courteous, knowledgeable, professional and friendly. He has provided us service before and always the same. I will always request him. Great job!
James Anderson Jr. was the best! He replaced our hot water heater same day and was incredibly knowledgable and helpful. Going through Len is a little on the pricey side but working with James was worth it! Thanks for helping our family out today.
My toilet was stopped up and had overflown on a Friday afternoon. I called this company for service and a technician, whose name is Kevonn arrived within 2-3 hours. Kevonn diagnosed the problem as a sewer line clog. He brought the equipment into my home to clear the clog, placed floor covering for protection and cleaned up afterwards. He discussed the process of what he was doing, as well as the cost of the service. He is extremely knowledgeable, professional and friendly. Also, he informed me I would receive a free sewer line camera inspection, which is offered with a sewer drain cleaning.
Moises Florez
3 months ago
Anthony Cedeno was very professional and knowledgeable. The original appointment was just for service. However, it turned out that my furnace flame probe needed to be repaired. Anthony Cedeno got our furnace back to a working condition. We are very thankful for his helpful and service-oriented attitude. We are thankful that he was able to help us that day.Tiyese Pope was the technician who help us with our service call a couple of days later. Tiyese was a treat to interact with, as he was very informative and knowledgeable with all the options he provided. Mr. Pope did recommend a number of options for his findings. My wife and I will be sure to follow his recommendations for maintenance. We could possibly go as far as replacing the furnace when the time is right. In the meantime, my wife and I are very thankful for Len the plumber's assistance and for the wonderful service provided by Mr. Pope and Mr. Cedeno. We would recommend Len to others. Len's services are not the cheapest, but their service is well above average.V/r,-Moises
Sarah Bushek
7 months ago
Our sump pump stopped working. We called Len and they were able to send someone out in the evening. Derrick was on time and professional. He was able to assess the problem and replace our sump pump and made sure it was working properly before he left. Derrick was kind, courteous and professional.
Culture Curls
5 months ago
Laconia was great in testing and diagnosing the toilet blockage. He explained what he was going to do and how he was going to resolve the issue. Very professional in that respect. When he left I noticed he scratched my bathroom cabinet sink and the cabinet doors with his snaking equipment. I felt he could have brought this to my attention instead of leaving me to find it. In addition there was poop debris on walls, baseboards, flooring, sink. I understand about the poop, but again I should have been informed about my cabinet.
The 2 technicians (Dylan Ewen and his coworker) were professional and did the work on a timely manner while keeping me abreast throughout the process.Yet, I was charged almost twice as much as Micheal and Son who did the same Backflow testing about a year ago and who was not available this time; ($858 vs $471.05 (= $302.5) + $169 due to the emergency dispatch).
Sir Stephens
5 months ago
The service, once again was exceptional. However, for this particular job I thought was a little pricey. However, I will definitely use and recommend both the technician and Len the Plumber again.
My Plumber Dylan was on time and very professional. He was very knowledgeable and also explained the process of the work 👏.
Rebecca Madden
a month ago
My a/c unit was leaking water onto the floor. I called LEN the Plumber and they were able to respond immediately. The tech Tiyese Pope checked my unit. He could have cleared the clog in the drain pipe and left, but wanted to check the entire unit. After his thorough inspection and maintenance, my a/c is running so efficiently that I am able to turn up my thermostat 2 degrees which will save me in the long run. I definitely recommend Mr. Pope and this company.
Mason K was excellent and very professional and informative. I felt comfortable with his quotes, and also was very appreciative of his patience when explaining all that was going on with my plumbing issue. Unfortunately there’s going to be a follow up but I would definitely request Mason to complete the rest of my plumbing issues. This was my first time using Len The Plumber and I must say they are blessed to have him as an employee.
Stacey Cornelius
3 months ago
We had John come out to service our 25+ year old ac. He was super helpful and professional and recommended not to repair it as it would cost almost as much as a new system and it probably wouldn't last due to the age. Two days later we had Jason and John come out to install our new hvac system. They were professional and installed the system in little time. They made sure to show up even slightly before the appointment window to avoid having to cancel due to pending thunderstorms. They all really showed a sense of decency towards us as the customers that has become incredibly hard to find these days. Definitely glad we chose this company and got such great professionals.
Jacob Caples
2 months ago
Excellent service. Very fast response. The technician, Shawn, was very professional and knowledgeable. He gave us options and took care of the problem. I wouldn't hesitate to call again.
Tyra Holland
2 months ago
Shawn was amazing! Even once he discovered additional issues … he figured it out and solved the problem!
Quality over quantity anytime! Shawn did good work and truly solved my plumbing issues! Thanks Again!
Tyra H
Marie Daloia
2 months ago
I am very pleased with the service provided. I had a water pressure valve regulator replaced for the house. The plumber was very polite, informative and friendly and also cared and was careful of my property. The work was done at a very high standard and he cleaned up everything and left it tidy afterwards. Overall, great service and I will definitely use them again.
Thank you so much, Kyle was very friendly and professional. I’m very happy that he provided quick and efficient service. -Jorge
Valerie Cusatis
a month ago
I highly recommend the company Len the Plumber, and especially Aaron Stubbs. The technician. My old hot water heater went out and flooded my basement. It was a very stressful situation and I really had no clue where to even start. Aaron came to the rescue and had a new, beautiful hot water heater installed by dinnertime the day I called. He also pointed me in the right direction on what to do next and even gave recommendations. I will definitely be using Len the Plumber for any future needs.
Vickery Brooks
a week ago
Josh Whitehurst was the plumber sent by Len the Plumber. He was great! He was able to analyze, then identify the source of the problem, which even I (a novice) knew to be complex from the start. And he fixed it. On top of that he took the time to explain what caused the issue, and what options were necessary to prevent the same issue from happening in the future.I also want to compliment the ladies, Kelly and Alex, for being patient with the crazy schedule I had which caused us to miss the first plumber they sent (in a somewhat emergency) situation. They tried to reschedule the same day for us, but it would not work. Yet they were both kind and tried to help, instead of being upset with me.Thanks to Len the Plumber for creating an atmosphere where their employees clearly know how to make happy customers. Thank you Josh, Alex, and Kelly.
I had a problem with washer pipe clogged and try to give them a call at 11.30AM. Schedule for an appointment between 2-5pm. But they came at 12.30 which is very faster than I expect.My technician Mr.Kavonn Holt and his assistance come and help me with the clogged. He is very professional, punctual, reliable and also do his job with very honesty.They prepared from start to end with very clean.Highly recommend this company
Got the A/C running again on a hot day so we can limp towards a new unit. Neat, hard working and knowledgeable—everything you expect but don’t always get. Thank you, Zach!
Darrell Ross
3 months ago
Mr Martinez exemplified what a plumbing service should be. He was on time Excellent customer service and did a great job performing the mechanical aspects of the service call. Great experience.
Henry Gomez Jr.
a month ago
Called while at work about a leak coming from my toilet pipe. They were able to schedule the same day from 5-8pm. I was able to be present after work. Matthew came on time and got right to work. He saw the issue and diagnosed the problem quickly. He was able to replace the faulty part with a new one and there is no more leak. He even gave me helpful advice to not use the toilet for a couple days to allow the wood under my toilet and the caulk around the bottom of the toilet to dry. I’ll check in a couple days if the issue is still present but he assured me that they would come back if there was. Thanks for the quick fix!
Marita Flores
2 weeks ago
James was great. He was very knowledgeable, professional, and friendly. He really helped us during an urgent time of need.
Dustin Diemert
a month ago
When I had an emergency need they came promptly the next day, found and resolved the problem, and went above and beyond to explain everything and help with what needed to be done. I already have recommended them to my friends and plan on using them again.
William Barnes
4 months ago
It was very difficult for me to reach the screws to remove the faucet and it required special tools. Dave brought all the right tools and got the job done.
Biljana Brkic
2 months ago
I called Len the Plumber because we had a leaking faucet above the bathtub. To change the faucet they charged me $1230, and that same faucet cost $100 in Home Depot. Total and utter rip off. My mom was to have surgery in two days, and I really didn’t have time to contact other services, but it is such a shame that they go into community and rip people off like this. Plus, the main plumber Kenneth Borowiak was saying how my old faucet was cheap Home Depot product, and lo and behold he installed Home Depot faucet as well. Plus, I asked him to put different faucet and he refused. Also, he was making phone call to his car mechanic regarding his car repair. So unprofessional. Also, after they finished work, area was not left clean. The guy that was helping main plumber was courteous and professional.
Camille Barone
a week ago
Len the Plumber is a well organized,highly functioning team operation, beginning with customer service to the technicians to management. Josh was a true professional, friendly and patient. He methodically checked my HVAC system until he identified the problems and recommended the best course of action. I look forward to working with him again in the future.
Patricia Claycomb
a month ago
Omar was very professional yet, friendly. Was very nervous about what could be wrong but he explained everything great!Look forward to working with this company for future services.
We called Len the Plumber on a Saturday and within 1 1/2 hrs someone was at our house. Jason found the issue and clearly explained it to us as well as to our insurance company. Due to the unavailable part at the time he had to turn off that rooms water and returned on Tuesday to fix the issue. He offered to return on Monday, but we weren’t available. Jason went beyond our expectations.
Excellent plumber. Explained everything in Detail and was very knowledgable.
Got an appointment immediately the following day!
John Frazier did a great job on our AC maintenance and was very thorough
Carolyn Brown
7 months ago
I had my old 1994 water tank removed and a new one installed today. The everyone at Len the Plumber communicated what I should expect including the technician that came out today! I'm very happy with the work the Mr. Williams performed! AND I would refer their services to anyone! GREAT JOB!
I had 3 different plumbing companies come out and check the pressure issue I was having in my home. They all had the same diagnosis but Ray’s knowledge and explanation of the system and issue is what made me move forward with getting the work done same day. I felt reassured that it would be fixed correctly the first time.
Keith Dewitt
3 months ago
I chose Len the Plumber because years ago I had a major issue with the pipes in my home. The job was handled with professionals and never had anymore issues. And years later I called upon them to help me once again.
Len the Plumber is my go to Company.
Sydney Martin
a month ago
Sadan Reyes was an absolutely life saver. Amazing at his job, I’ve never had a better plumber who was so straight forward and honest, while also keeping things light with good humor. He also came over so late at night even though he was technically done for the night. He did what other plumbers could not (and we had others try) and also told us all of our options. He also cleaned up every bit of mess, even what he didn’t do. 10/10 would recommend him.
Joseph Walbeck
3 months ago
Technician John Frazier is extremely knowledgeable. He is courteous and explains what the problem is and needs to be done to resolve the issue and find the best price. I give John my highest recommendation.
Rodney Holman
2 months ago
The service provided by Tiyese was absolutely phenomenal. He was extremely knowledgeable and prprovided detailed instructions ok how to keep my unit functioning at peak capacity. Tieyese was also able to diagnose and provide service for a critical system component. Thank you for providing excellent service.
Discovered a water leak in my kitchen at 5:00 am on a holiday weekend. Service tech arrived prior to scheduled time, made the needed repair and I was charged an extremely competitive price. I've used Len the Plumber for my residence as well as my rental property and they have always exceeded my expectations in the area of response time and quality of service.
Tiyese showed up on time and got right to work. Educated us on our unit and set us up to make sure we maintain the unit moving forward.
Ted Grimsley
3 months ago
Zach was great doing my AC inspection and offered us very useful options for additional fixes based on his inspection
Nedswickie 1
2 months ago
Andre was very polite and knowledgeable, found the source of my leak in minutes and offered me several solutions. Once I chose my replacement he instantly went to work and was done in less time than it took me to realize where the leak was.
Anita Thompson
2 months ago
Mr. Thompson was very professional. He explained everything he was doing. He told me my options and let me choose on my own. I will be using your company for services when needed.
Dale and David were professional and informative. They presented me with multiple options and prices to help me make the decision that was best for my situation.
dennis childs
2 weeks ago
We live in an older house, which has plumbing which is just as old; Len The Plumber is often our Go Too with our issues. Their plumbers are able to respond quickly, get the job done, and at a reasonable price.Mason was our assigned plumber on this occasion. We called about a frozen valve under our kitchen sink; Mason gave us an estimate for the valve replacement, and also one to address corrosion he noticed and showed to us. Plumbing problems down the road have come back to bite us, so we were glad Mason found them. The project would take a while and he would need to pick up some parts, so we all agreed it was best to start the next day. Mason worked efficiently and completed much in a few hours, explained everything, and left us with the surety that our sink area was in good shape for decades down the road. At a reasonable price.
Debbie Griffith
2 weeks ago
Needed new sewer line, they came on time Monday morning at 8:30 and were done by 1. Awesome service and very professional.Our yard hardly looks like it had been dug and they even hauled away some branches they had to cut down.They had to cut our cement porch and they filled that in with rocks which was awesome.Would highly recommend and call again. Great prices.
Linda Baumgart
3 months ago
I called on a Sunday for next day service and received an early time window for my appointment. Tyrell was the service technician assigned. He arrived promptly (early in my time window). He was professional, courteous, and efficient and conferred with me prior to performing the repair. He fixed my system quickly and I was back in business. This was my first experience with Len the Plumber and I whole heartedly recommend them. Thank you Tyrell!
Maury Wilkins
3 months ago
Response with 6 hours. Repaired a toilet clog in15 minutes. Response was good, technician was very good, cost and company procedures were very poor. Cost after about 20% adjustment was $377.00 or approximately $1500/hr. Problem repeated within 2 weeks and Len the Plumber refused to stand behind their work. Would never use again.
John Frazier came to my home today for what I thought to be a A/C inspection and repair for a leak. He explained in detail what my systems issues were and what would be needed to insure the longevity of my equipment. I asked a question about my forced heat and he took a look and informed me that he could help with that also. He was respectful of my dwelling to the point where I told him that it was ok to go without his shoe coverings and he declined. I truly appreciate everything that was done today and because of John Frazier...LEN THE PLUMBER is the team that I will work with exclusively going forward!
Patricia Thuerrauch
a month ago
James was prompt, professional, and courteous. He was patient and informative. He had great smile. He left after shaking my hand.
Shania Alford
a month ago
The service was awesome. Billy set up my new water line and a drain cleaning. He was very professional and informative.
Jeff Wheeler
2 months ago
Have used Len the Plumber many times and got great service but the A/C side not a good experience. They made my service a week after I called and then didn't show up. I had to call them when my window came and went. A customer service rep called several hours later and wanted to reschedule. I took my business elsewhere
Len the Plumber comes through for me again. Hot water tank gone bad, but had a new one the very next day. Dylan and Cole are wonderful technicians.
Akshita Siddula
2 weeks ago
Justin was friendly, professional and so helpful throughout the entire process. I had originally engaged another business and after they gave me the run around, I was so glad to find Len the Plumber and Justin to get my problems taken care of immediately. Couldn't be more grateful for their quick response and friendly service. Thanks to them I finally have hot water after almost a full month without. Will definitely be returning.Update: Almost two years later I used Len the Plumber again. Jessie came right out and helped me navigate what I thought was a small problem that quickly turned into a whole toilet replacement. So quick, so professional, and so friendly! Couldn't recommend more! These guys are saved in my phone as my go to plumbers.
George Dryhurst
4 months ago
John did a great job explaining everything he was doing and was very professional. He left me with some upgrade recommendation without a hard sell. I will ask for him again
Steven Cobun
7 months ago
Keith was great. He arrived on time, gave me a couple of options, and went to work. Finished when he said he would, added one additional fix that came up. I am an engineer, and appreciate quality workmanship- this job was excellent!
A Len the Plumber van keeps coming to my neighborhood in the evening where the driver purchases drugs and leaves. When I reported this the Supervisor who called back chastised me about making unfounded accusations. When I said I would report this on social media she accused me of making a threat. Draw your own conclusions.
Kelley Holocker
a month ago
Victor was so patient and answered all of my questions thoroughly and showed me through the process the entire time. After he explained everything to me, I felt confident that I understood the issue and the work he was doing, plus what needed to be done to fix the issue, so that I could relay it all to the insurance agent.
Jacqueline Martinez
7 months ago
I have always called Len the Plumber for services. Would have only given them 3 stars but the tech was great today. My problem was with 2 no shows 2 days in a row. I will never schedule ANY evening appointments. Had a 5-8pm appts only to wait and wait and no tech showed up. Had to call a couple of times to get updates. Finally scheduled for an early morning and finally got the sump pump repaired. Just hope this is my only negative encounter because otherwise they are dependable and service was great.
Service received from our technician Thomas St. Germain was quick and professional. He was exactly on time for the start of the appointment window as well.
michele wells
8 months ago
Repair costs are a little bit on the higher side, however the amount was worth the piece of mind that a good job was done. Joe Allen replaced our dripping faucet and some piping, etc. The way the vanity was built made it very difficult to replace anything and the pipes not in code. Honestly, this was a project we could not do ourselves. The old faucet was also an issue in itself trying to remove it.Joe Allen was just wonderful to deal with. He was not only professional but just a nice person. I felt very comfortable with him in my house. Also, he arrived when expected (even early - dispatch did ask if that was okay), the first time he arrived. When it was recommended a get a new faucet to fix the issue, as well as replace pipes under the sink which where not in code, I was able to choose the faucet of my liking and was given a choice of different costs up front for the entire project. The new faucet needed to be ordered and thought it would take at least a week, however I got a call within 2 days stating it was in. I made a new appointment for it to be installed, and dispatch kept me informed when Joe would arrive.The entire experience was top notch and I would use Len the Plumber again. If. you do decide to use their service, I would recommend you ask for Joe. I will be using him again for sure.Lastly, if you decide not to use their service you have to pay the 49.00 gas fee. Honestly, I know some people found this unfair, but honestly I don't blame them.
Mark Pastrone
2 months ago
Very pleased with the work done by TJ the lead technician and Ryan both with Len the Plumber. Our water heater was replaced within 24 hours and it was a very smooth process.
Roberta Biallas
3 months ago
When we had a pipe burst this morning, I immediately call Len the Plumber. They had a technician out to us with 90 minutes and all repairs were completed by the end of the day. Great service and a job well done!
My technician Chris was all-around wonderful. He was very professional and knowledgeable and helped guide me to make the best decision for my home/ circumstances. I am very impressed thus far with this business and am glad I am a member of their whole home service plan! I would recommend them to anyone, especially Chris : )
Joseph Spicer
2 months ago
I hired Trey and Len the Plumber for a clogged bathtub. Trey did an excellent job. He was very professional. I would hire him again.
James Watson
4 months ago
Keith was great. He provided multiple quotes and was once I decided on what to do, he completed the work quickly and cleaned up.
Zach was very professional, respectful, courteous and highly informative. I will definitely ask for him specifically next time.
Rachel Artis
2 months ago
Shawn Miller is an amazing technician who went above and beyond. I feel confident in the work that was completed and I’m happy I chose to be a repeat customer.
GLORIA THOMAS
a month ago
Jason provided prompt and efficient service. He kept me informed, showed me the defect and explained what was needed to fix the problem.
Jonathan Hayden
2 months ago
TJ did a great job! I thought I had a small problem he showed me what the real issue was. It was a bigger job than expected but done very professionally
Jamille Wade
6 months ago
The service was excellent. Notwithstanding there was a lag between the time they were supposed to get here vs. the time they arrived, the service was great. Our basement flooded with sewerage on Friday evening. They came Saturday to assess the issue, but needed time to let the pipe drain. They returned Sunday, and the issue is fixed. Their prices were very reasonable. We spent almost twice as much on the professional cleaning. Our technician was very knowledgeable and efficient. I have no true complaints. It was impressive, to say the least.
Ronald Forhan
a month ago
CRAZY Expensive! I need two rusted drains removed from 2 twenty year old tubs, and a toilet isn't filling fast... $3200 dollars. I JUST replaced the plunge mechanism myself in the upstairs bathroom. The part was $20 and took 30 mins watching a YouTube video. $500 is what they wanted for a complete toilet rebuild. The plumber told me the tool I would need to pull the drains out when he left. Biggest waste of $49 mandatory quote fee in my life. DONT CALL THEM!!!
They came out right away. Had to schedule a come back time to do the work. 1st day scheduled had to be pushed a day due to scheduling mishap in their office. Took all day to remove a shower and install a new one. The guys were nice and professional. I wasn't too happy with the finishing look of the tub and shower surround. Edges uneven, caulk white and clear and messy. Plumbing part was good. It was pricey considering the final look of the job, hind sight, we should have shopped around for a better price with finishing work, as we have to do the drywall spackle and finishing ourselves.
The guys at Len the Plumber were great! They showed up on time and explained what was happening. Got to work promptly and finished quickly. Explained everything so I understood it and made great suggestions on how to avoid this in the future. I will definitely recommend them to anyone and will use them in the future.
Jasmine Hale
3 months ago
James Anderson Jr. was our service technician. He did excellent work. He was very knowledgeable and friendly. We needed our problem fixed in a timely manner and he got the job done. We will definitely be using him again.
Courtney King (Farris)
4 months ago
Always a fast, friendly and professional experience with these guys. We have used Len several times over the last few years. We love them!1/11/2022 - another great experience with an emergency situation. Great work, great repair guy, all around very happy with this company and it's services and response times!4/5/23 - again fabulous service from Len's guys. Ryan and Keaton were fantastic, on time and super friendly. Professional and outstanding service as usual.
We had a completely clogged kitchen sink. Anton was amazing! He was on time, professional and courteous. He not only unclogged the drain, he educated us on how to maintain and treat the sink to prevent clogs from happening again. Great job Anton! We appreciate your professionalism and expertise!
Deanna Beebe
4 months ago
Very quick and professional service, ans priced right! The technician was polite and informative, as well as efficient in getting the work taken care. Called yesterday afternoon and had a new water heater fully installed the next day. Highly recommend this company for your plumbing needs!
Mark Esposito
2 months ago
Our HVAC unit was 22+ years old. We wanted our system relocated as well. The salesman, Brian, was informative, honest, and walked me through every step.We got on the schedule quickly and the crew of Jason, Rich, and Anthony were great. Very professional and hard working. No issues and a very easy company to work with
The technician, Sedan, was confident, knowledgeable and very courteous. Additionally, he exhibited technical expertise and demonstrated determination to ensure the situation had a successful outcome. He is an excellent representative for your company and it’s goal to achieve customer satisfaction!
Rachel Offutt
4 months ago
Dale answered our call and has delivered our new water heater in a timely and professional manner. Also his job was clean - no mess ever left behind - very very happy with his service!
Randy Thames
3 months ago
James is the Best! He brought his great personality and passion of serving and help king people through plumbing to our home experience.
Richard Webb
6 months ago
Shawn was timely, experienced, knowledgeable and professional. He couldn’t finish the job because the restoration teck wants to replace the tile floor before reattaching the toilet so he will need to return. The Nationwide adjuster was just here and stated my policy won’t cover the plumbing work AND based on his experience he felt it was over priced. NOT Shawn’s fault he was going by your book charges. Just an FYI as a long time customer
Barbara Szymanski
2 months ago
Ken worked hard to replace our faulty equipment, and his work was very much to our satisfaction. If we have any plumbing issues in the future, we won't hesitate to call Len and request Ken Borowiak to come out.
Mike was very knowledgeable and explained things in detail. Very personable and skilled. Highly recommend this guy.
Tiyese Pope was my HVAC technician and was fantastic. Genuinely cared about taking care of the customer and providing 5-star service. Not only that, but was more than willing to allow me to observe and went out of his way to also teach me some of the fundamental concepts of HVAC as he did each step. Tiyese is an excellent technician that made getting HVAC work done not only fun, but also engaging. I will definitely be considering working with Len the Plumber in the future and fully recommend utilizing their services for HVAC and Plumbing mishaps.
Enjoyed a great maintenance appointment with Mr. Pope, who walked me through all the details of his visit, educated me on some aspects of my HVAC system I was not aware, and was extremely professional and approachable on all questions directed.
Elaine Walbeck
3 months ago
John came to do the yearly check and we found out our compressor wasn't working! Fortunately it's under warranty but the first estimate to get a replacement was 7-10 days. They found one closer and will get it and the unit working in a couple days. Glad it's not freezing winter or red hot summer! John will be back for the repair. He was friendly, informative, and professional.John returned Friday to install the new compressor. He had a lot to do to get everything ready for the new compressor. He explained everything that needed to be done to get the unit cleaned before the installation. He was the hero of the day! Thank you John for all your hard work!
Susan Schneider
3 weeks ago
I enjoyed having Josue here, Especially on a Sunday! He arrived within the time window (early even) and replaced my water heater and signed me up for the service agreement! Thanks for sending him!
Crystal Salyer
a month ago
John was very easy to talk to, he was very friendly! He made sure everything was ok before he left!! He was quick and worked quietly! Very professional! Highly recommended!!
Dominique Sweet
3 weeks ago
John Frazier came out to service my home and went above and beyond to resolve the problem. I didn’t understand much of what the problem was or what needed to be fixed, but John took his time to make sure i understood all that he was doing and what will be needed in the near future. I had to have the transformer and thermostat replaced and John did fast quality work. I look forward to having him help with replacing my entire unit - Thank you!
Jason and Cole were a pleasure to work with. They were professional and courteous. I loved that they both explained what was going on before they fixed it. It was a difficult job completed with a cheerful attitude. If I need this company again I will request this team. Thank you again Jason and Cole they also were great with my dog
Teporah Music
5 months ago
I've been searching for a plumber to install my shower faucet handles. When I called for an appointment, the call center took my call. I listed the two jobs I had, and asked for a technician to visit to create an estimate. A customer service person called back, and I asked a few questions about their rates. That person couldn't answer my questions and transferred me to the customer service manager, a Mrs. Marshall. I politely asked for a range of rates, and she was extremely rude in response. Nonetheless I remained polite, and asked her six times if I could speak, but each time she told me there was nothing for me to say.I had one company come out this week and bill me for the visit, then tell me they couldn't send me an invoice. I had another company come out and not bill for the visit. I'm a little gun shy about the first one, and wanted reassurance that their services would be within a reasonable price range before I paid for the technician to come out. There is a huge range of pricing, and I'm a regular homeowner who wants information before spending her money. I don't think that's an unreasonable concept, but she was shouting about it as if I was asking for the moon.After six times of asking if I could speak, but being told no, I told her that I'd be reporting on my experiences on the neighborhood referral page.The call was recorded, so after hanging up on her as she continued to rampage, I called the call center back to express my dissatisfaction with how I was treated, so the recording of that call could be sent to her manager. I can't imagine an owner would want their customer service manager speaking to people that way.While a very kind person in the call center tried to take my message, Mrs Marshall 'took over' the call, cutting that person out of the call, and proceeded to be even ruder, both to me and the poor call center employee, who didn't even know what was going on. It was incredibly unprofessional and agressive. She accused me of 'harrasing' the people at the customer call center. I was doing no such thing. Customers have a right to report adverse experiences.I explained that I did not wish to speak to her, and that I was calling to file a compliant with the company management. She proudly informed me that she had already sent the recording to her boss, and that they were fine with it.I've never once seen a customer service manager respond so visciously to questions from a potential customer, or go to the lengths that she did to be rude. It was uncalled for and seemingly uncharacteristic for the company, based on the 4 star rating.Obviously, I won't be making that appointment for the technician to come out, and when I report to the neighborhood group on my experiences with the various companies I've contacted, Len the Plumber will be at the bottom of the list. I imagine that they have great technicians, but if a company cannot spend a few minutes explaining things politely and calmly, and winning a customer's trust, all the technique in the world won't matter.The grand finale was her telling me she was 'blocking my number', as if I'd ever call again! My heavens! LIke a grade schoool argument.
A.W.B. (Wit)
6 months ago
Derrick and Devon did great work on repiping my kitchen and installing my new dishwasher. Everything was explained thoroughly and they did an excellent job. Very happy with their work!
Daniel Stefany
2 months ago
I'll never call another company. Service and quick response time is unmatched. I'm a general contractor and wouldn't hire my own team over len the plumber Derrick was amazing. Matt The operator was awesome. Andrew, I want to say site manager was incredible. The other two gentlemen that were on site were also extremely professional and kind. All around 10 out of 10. Everybody involved made the check much easier to sign in the end. No one wants to spend money. As a general contractor, I'm pretty knowledgeable in the field but I was also educated on the process which again make sign in the check a little easier. Everybody involved was as careful as could be to my garden and my 50-year-old Japanese maple.
Jerry is very experienced on plumbing. I had a water filter installed by him, very professionally. My water well is working better than ever. Thankful and hope to get more work done in this economy. Thank you Jerry!
Christopher Oshlo
6 months ago
Andre was great when he arrived and very professional. He quickly understood the issue and identified the best way to solve to problem and had us back up and running as soon as he could. I wasn’t happy that I wasn’t able to get service in the day requested and the company had to reschedule twice but I don’t fault the technician for that and the woman I spoke to on the phone was apologetic and kind. Some things just work out when they work out and patience is rewarded. Again, Andre was great and did excellent work.
Dorothy Righter
2 months ago
The technician arrived on time and evaluated the situation. He explained the procedure and gave the price for repairs. The work was done efficiently and I was pleased with the job. Will continue to use this service.
Amanda Coldiron
4 weeks ago
Technician (Trey) was very professional and thorough! He explained the process and how he would troubleshoot my problem. He answered all of my questions in detail. Very good experience from beginning to end. Highly recommend this company!
Mueni Muthui
2 months ago
Len the Plumber has been my go to for 11 years for any plumbing service I need. Needed a new gas tankless water heater. Secured permit and scheduled right away. Installed, cleaned area, and took time to walkMe through the new unit and how to maintain. Inspection was scheduled by Len the Plumber which was helpful. Enjoying my new water heater!!
Victor repaired/updated and connected the water supply for my new refrigerator. He was very professional, kind, and thoughtful. He arrived on time (actually very soon after I made the initial call), and handled the job timely and thoroughly. He also took the time to explain to me what the issues were and what was required to fix them. I am very pleased with his service and would be a repeat customer for future plumbing needs.
Diane Coucoules
2 months ago
The technician did a great job assessing and explaining the issue, as well as fixed the or in a timely manner. I gave a 4 star because I thought Len the Plumber cost was higher than expected, as related to others who have had similar work done on their homes.
Brian Dorney
2 months ago
Service tech came out to install a new house bib. Did a great job. Satisfied with outcome. Would call again.
Joshua Kleiner
3 weeks ago
Jim was incredibly helpful fixing our plumbing issue. He explained the issue as well as the fix. He was generous with his time and described how to prevent future plumbing issues. Will definitely request his services next time!
John Frazier was incredible!! We had an HVAC issue and he was able to fix it immediately. Not only was he very professional and polite, he also educated us on what to do in the future to prevent issues. Highly recommend Len the plumber, specifically John!!
Shawn was so nice to deal with. I will use Len’s Plumbing again and recommend you to others.
Brandon Fleming
6 months ago
Basement plumbing was backed up and overflowing. Len the Plumber came out next day and on time. We spoke about the different options to repair and the associated costs. Trey was professional and quick. I'll definitely use them again.
Mr. John Frazier was very professional and completed the job and now my A/C working properly:-)!
Last spring, I had a problem with my well pump. Richard Keefer from Len the Plumber was out first thing the following morning, diagnosed the problem in less than 5 minutes and took care of the issue - including a new pump and a new holding tank - which he installed the same day. He mentioned that my water heater was likely due for replacement because of its age but I declined at the time. Fast forward 9 months, my water heater bit the dust. Without hesitation, I called Len the Plumber. Within an hour, Ken Borowiak and Sean arrived to remedy the problem and a new hot water heater was installed the same day. In both cases, these gentlemen resolved my plumbing issues and any questions I had in a friendly, timely and professional manner. Additionally, they were very neat and left my house without a trace of ever having been there. I can't say enough good things about this company and the people who work there. Thank you so much!
Richard Burchfield
5 months ago
Anthony did an excellent job. It was a Sunday emergency call due to a sump pump outage at my home. Len the Plumber was responsive of sent Anthony to my home in the morning and he replaced my sump pump by 1pm the same day. Can't say enough on the professionalism and responsiveness of both Len the Plumber and Anthony. Would use again if I have an issue they can help resolve.
Carmen Williams
2 months ago
Tiyese was amazing. He helped me understand my system and the necessary maintenance it needs. I'm beyond satisfied with the work and effort he put in. I'll definitely be calling for future maintenance and repairs.
We had a new heating and AC unit installed. The three techs (Jason, Rahja and John) that did the work were very professional and friendly. They also installed a new thermostat and walked us through the registration process and showed us how to use. I would recommend Len the Plumber and these three technicians. to anyone that is thinking about replacing their HVAC.
Joshua Whitehurst was exceptional! He was faced with a very old home with very challenging multiple plumbing issues. He arrived right on time and spent the entire day taking care of every problem. He did an excellent job and I would highly recommend him!
Darlene Marden
2 months ago
Ezra was amazing. He did an excellent job replacing a pipe in a hard to access location. He knowledgeable, competent and totally professional.
Lena Mathews
3 months ago
I had a great experience with Chris Burton. He showed up on time. Diagnosed and fixed the problem. Went the extra mile to clean up the water leak mess! Very courteous. Extremely satisfied with service.
They came out quickly and responded very well to a last minute change in my schedule. Tre came in and knocked out the work quickly while training someone new. He was very polite and knowledgeable.
Josh was great. He worked with us to defer a large expenditure on our A/C. He was pleasant and offered multiple solutions to get us up and running. I’m
Galen pierce
2 months ago
Bryan Livingston was amazing. Prompt and personable. I would highly recommend him and Len the Plumber. Got us out of a jam on a Sunday!
Chi Bumanglag-Santos
a year ago
I called Len the Plumber to set an appointment today. They said technician is arriving between 11a to 2p. They called back 10 minutes later and said that a technician is in the vicinity and is available to service us in the next 45 minutes. Mat and Tony the technicians then timely arrived. They're very courteous and they were straight forward especially in determining the estimate for the job. The job was completed in about 1 to 1 1/2 hours to our relief and satisfaction. They did an excellent toilet drain job including the aftercare. I would highly recommend them for your plumbing needs. Len the Plumber were true to their promise of a prompt and same-day service. Definitely their service is a 5-Star!
Victoria Lui
3 months ago
Billy C. was so amazing throughout this process! We had a huge pipe leak over the weekend (leaked through 2 floors) and they were able to come very quickly to evaluate it. He walked us through the process - getting it cleaned up, who to contact, next steps, etc., and was quick coming back after the evaluation to fix the leak!! He answered my many questions and was so kind and professional through it all! He put us at ease during a bad situation and I’m so grateful for his help and expertise! I don’t wish this type of leak on anybody, but if you’re ever in that situation, I highly recommend them!
Erin McKenna
4 months ago
Our tech Jesse was great! Fast and efficient service and installation. Definitely our go to with any plumbing issues.
DiDi Christian
3 months ago
Andre was extremely courteous, knowledgeable and professional. I would not hesitate to use Len the Plumber services again, and will definitely ask for Andre as my plumber of choice. Kudos to Andre! Great job!
Dispatch was not great. We were called and told technician was on the way. Hours later we were told no tech was assigned to us. Two more hours later, we were told a tech was on the way. That gets few stars.BUT Dylan and his helper get about six stars. Excellent work and clean up, patient and professional. We hope he will be our tech next time we need help.
Rosemary Savill
5 months ago
Called on a Friday and got a same day appointment between 2-5 got home from work at 5:45 and still no plumber. Called and rescheduled for the next day between 11-2 and no plumber showed up. Rescheduled again for the next day between 8-11 no show had to call and I was told someone was still coming. A plumber came around 2 and fixed my plumbing issue. The plumber was great. He told me exactly what he was doing and how he was going to fix the problem. Couldn’t use my kitchen sink and had to eat out because we couldn’t cook. Very costly to fix the kitchen sink. Still going to use Len the Plumber, but I’m going to ask for the same plumber Saran Reyes. Highly recommend him. I hope in the future if I have a clogged drain, it will not take 3 days to fix it.
I called len the plumber to get an estimate on the outside faucet running water after I turn it off. I had to get it fixed because it came on overnight. They don't give an estimate over the phone & they charge $50 dollars to come out. The plumber charged $451.00 to change the faucet and install an elbow part inside underneath the sink. I think it was too much because there was no cutting or plastering of materials. I would not recommend this company & I will not use them again for anything new. There is a one year warranty on the work but otherwise I will not use them again. I have used them several times in the past but every time they come to unclog a drain or a repair their price is too high & the plumber always says that they usually charge a lot more. I always have the coupon but it doesn't seem to help. I will call someone else next time I have a plumber problem.
A great job was done in getting my water leak repaired. This turned out to be a more difficult repair. Anthony got it done in a very professional manner. I know I can depend on Len the plumber to handle my problems in the future.
Jacob is a good man who conveyed extensive knowledge and judgement, and a very pleasant personality. I will recommend him to my friends and colleagues. Could not be happier. Doug Valchar, Laurel Md
Nephfratera Carter (Tera)
3 days ago
I had a leak in my basement. Every two hours my family was using the shop vac to vacuum puddles of water. I called Len The Plummer, and got a same day appointment. The company sent a text message with the service man picture and verifying my address that he was on the way. Billy Coleman was very welcoming and he explained the process to locate our leak in our basement walls before he got started. I ask a lot of questions and he was able to answer them all. We are first time home buyers and he told us about the other services that the company offers. This is my 2nd time using Len The Plummer services and I would highly recommend them.
Deborah Hill
5 months ago
Mr. Ryan Pennington is an exceptional employee under your staff of technicians. He was prompt, courteous and very knowledgeable in his responses to the questions asked. He was very patient with my mom who is older. So we were doing a phone conversation as he explained the procedure of the job. He was precise in his estimate and explained it all. So very appreciative and thankful for the service he provided. The young lady I spoke with also whose name is Malia is a gem. Very helpful and courteous. Thank you all for your service.Sharon E. Riggs
When we called I was expecting the next available to be a few days (if not longer), but we got an appointment for the next day. The team showed up and immediately got to work on our request. We just upgraded our washer and dryer and swapped to electric devices and needed to shut off the old gas line. They went above and beyond what we requested and were professional the whole way through. So impressed I will definitely use the service for any future needs.
We had immediate service done and our issues were fixed. Our service tech was Billy Coleman who was awesome! He was able to figure out issue and explained every step. We appreciate your Great Customer Service. Billy 100%Zach Hugel great service, continued to complete job in the rain. Appreciate all the hard work outdoors with this rainy weather. Zach 100%
John Thursby
5 months ago
While I am satisfied with the repair job that was done, it was absolutely ridiculous what the price was. About $70 total for a parts and that’s being generous. I was charged over $700 to fix 2 feet of pipe that I found in the house and opened up forms. It would be easy to get two. Two shark bites, and 2 foot of pipe. I will never use the service again and I intend to tell anyone that asked me about you guys the same thing. For some business that claims to not charge extra for weekends, we should we got the short end of the deal.
Back up at my house... they were there when they promised... tried to save me money ... Sudan dud a wonderful job and also did a great job explaining .
I would happily gave him do my plumbing again
Theresa Jackson
5 months ago
Trey K. was amazing! Prompt, friendly, and knowledgeable. Explained in terms I could understand. Showed me their upfront pricing policy which I loved. No surprises. I’m recovering from a spinal cord injury and he didn’t leave until he was sure things were functional for me. Also Len’s customer service agents were great. Kept us updated and worked with us on one of the geese. Highly recommend.
Pooja Parkash
3 months ago
We had Josue Rodriquez-Martinez come out to examine and fix our garbage disposal! He was the kindest, friendliest, and knowledgeable plumber we have ever encountered. I could not thank him enough for all he did. His customer service was top notch. I recommend him to anyone with plumbing needs, and will definitely be reaching out with any other needs!
Debbie Parlette
a week ago
easy schedule online appointment arrived at expected time. Quoted price before starting work. Tech was friendly professional knowledgeable. Although Ryan was not able to clear my clogged kitchen sink. (Due to some old incorrect pipes) Ryan gave me some other options which actually resolved my problem. They worked with me on the original Quoted price. Lenn the plumber took care of customer.
Sykiara Crawford
a month ago
Kyle provided excellent service. He came early to my appointment and was knowledgeable and through in his relaxing my hot water heater.
Not well-versed in plumbing expenses and the repair and replacement work was expensive, however, my sense is that it was a reasonable amount given the severity of the problems as well as the actions undertaken to resolve the problems.Also, Jerry, the Senior Plumber, was polite, patient, friendly, thorough and seems to have a general desire to be helpful. He was willing to answer our questions and attempted to explain what he was conceiving in terms of how to go about resolving the plumbing issues (old, galvanized piping from the bathtub and kitchen sink drains that was severely clogged and failing). I'm confident he went the extra mile in his work and it is easy to feel assured that the work he did was of a high quality!Jerry is an excellent ambassador for Len the Plumber! If/when we need plumbing work in the future, I hope he will be available for the assignment. I will definitely ask for him and recommend that you ask for him as well.
Pamela Kellner
3 months ago
Jason and his team arrived on time and finished early. They kept me informed throughout the morning about their progress and made sure I understood everything before they left. Wr have always been pleased with the service we have received from Len the Plumber.
Cathie Karas
7 months ago
Great customer service during the busy holiday! Trey was a super hero and thorough at assessing the issue and any possible missed issues. We have an older home and he was familiar with the older connections. I should have made that call to begin with after spending a small fortune trying to remedy it myself. Fast, accurate, thoughtful, and above great service! Thanks, Trey!
It was wonderfulCouldn’t ask for moreI’m now a customer for lifeThe above quote was from the first time. Different issue same outstanding service. Rohan was wonderfulAgain, you will be our go to moving forward
Donna Mendez
4 months ago
Outstanding service from Mike Gartland. Very professional, detail oriented and outstanding workmanship on the replacement installation of our water heater. Highly recommended!!
Superior! From beginning estimate with Anthony Cedena to the install with John and his crew, they were extraordinary. Arrived on time and worked tirelessly to its completion. Will likely use more of the services they provide. I am well satisfied!
Karen Thompson
3 weeks ago
Love that it was an emergency problem no warer in the house, Len the Plummer was able to send an technician within a hour. The technician was very knowledgeable and explained to us the problem and the best solutions. Thank you Abraham 😊
T Downs-Sanders
7 months ago
Jerry was a real trooper. He advised me on a new water heater with all the options. He was able to get the job done in a few short hours. He was pleasant, kind and funny. Keep that smile Jerry! Great work.
Carl Williams
3 months ago
Great experience!! Rohan Virsawmi was very helpful and has done a great job installing the new valve under my sink. I will use again as I have a few other repairs that are needed. Everything is much more expensive but what has to be done must be done by a professional licensed company. Thanks Rohan & Len the Plumber.
Andrea O'Hara
7 months ago
Great experience with Shawn Miller from Len the Plumber. He was extremely knowledgeable and thorough and completed all my plumbing repairs in one day. Definitely will use him again for future plumbing needs!
Installed quickly with no issues. Satisfied with the installation. Update 6/23/23: So after the installation the unit stopped working in less than a month, for the past month and a half I've been calling and have been told we have the parts the service team would be contacting me soon to fix it, well they finally did call me this past Monday 6/19/23, so I took off work on Friday 6/23/23 for them to fix it, the techs showed up, took the unit apart and found out the wrong parts were ordered and now I am going into July with a 6700 dollar lawn ornament. Update 7/10/23: The ac unit is now functional again. The tech was very polite and professional, he was as happy as I was to get it working again once it kicked on.
Lynn Coleman
3 months ago
Outstanding service. Kyle was very professional explaining everything before and after the installation. Very happy with the prompt, efficient service. Will definitely use for plumbing repairs in the future.Thank youThis is from the wife even who you sent the text to . Not the husband whose name was on the correspondence.
Sharon Richmond
a month ago
We had a leak issue coming from a toilet in our house. We called Len The Plumber as a second opinion. Between Sam taking his time to explain everything and Derrick coming with the camera so we could fully see everything underground it was amazing. Later Jake and Shawn digging up the yard and replacing everything in a very professional manner. Thanks guys, you are appreciated.
David Reinhardt
a week ago
Rohan was great. He explained everything to me and showed me what I needed to see to see the problem. Very friendly. I would want him back for my next plumbing need.
I needed a new gas stove installed, asap. I called and was scheduled for a technician to come in just a couple hours. Kenneth arrived quickly and got the job done, despite old house issues. He was professional, efficient, and answered my questions. Very happy with my service.
Nothing wrong with the quality of the work or the professionalism. The price though is EXTREMELY outrageous almost cruel!!! I think I twice repeated the quoted price just to make sure I hadn't drifted off to some alternate reality. I was expecting the plumber to say he pulling my leg but he was dead serious. I replaced less than 2 feet of old aluminum pipes with pvc and was thinking $200 maybe $400 (if they were overpriced). The actual cost was closer to 5 times that amount. ($1545.00)I am not a plumber but have personally replaced aluminum pipes in my house before and know it isn't a demanding job (if I can do it with no prior experience). Unfortunately this job required a special saw to cut the pipe which I did not have. No way was this worth that kind of money but it's the holiday season so I said ok, let them eat a little. Don't think they will hear from me again.
Very friendly and professional. Assessed the situation and sprung into resolution mode swiftly. Explained every step they took in detail. Gave me options for repair. Trustworthy individuals.
I called Friday evening and Len was able to send a technician by 9am Saturday. Zach was courteous, knowledgeable, and diligent. Our A/C repair was done quickly and would call Len for Future HVAC needs.
Stephanie West
3 months ago
The technician Joe was great. He came in assessed the problem and explained everything in a clear understandable way. The area was neat and cleaned once he finished.
Havre de Grace Snyders
7 months ago
Vince was totally amazing! After a water emergency at a rental property on a Friday afternoon that ended with the city shutting off water to the house, I called five plumbing companies to come out and address the issue. Len the plumber said they’d send someone Saturday morning. None of the other companies I talked to would deal with it until Monday (although 2 said they could send someone Saturday for a $250+ weekend surcharge). Vince arrived early on a 40 degree Saturday morning, took one look at the scary water-logged crawl space under the house, and went right in. He was totally drenched from crawling around and he was reaching into elbow deep water at various points trying to feel around pipes and identify our issue. There was absolutely nothing straight forward about our water mystery since plumbing had been replaced, rerouted, cut off, etc in a dark space under the house over the last 50+ years. Lots of trial and error and testing to determine what was going on. Lots of people might have thrown up their hands and said call me back on a warmer dryer day when the water is gone, but Vince was the most hard core dedicated plumber I’ve ever worked with and was definitely up for the challenge. In the end, the problem was identified , fixed, and we were able to restore water to the property. I seriously don’t think any other plumber would have done what he did. Moving forward, I will absolutely call Len the plumber for all of my plumbing needs at both my house and all of our rental properties.
brooke santry
2 weeks ago
Very observant of another issue that could have become a problem for us. Thank you!! Always great service.
The technician was extremely friendly, and knowledgable in triaging, and resolving the issue with my A/C today. I hope the rest of your technicians are as great as the one that showed up today.
Aaron Slaughter
a week ago
Jacob was fantastic. Fixed the problem. Had knowledge of what was going on. And I would absolutely recommend him
Barbara Galliard
3 months ago
Tiyese Pope was very thorough and informative throughout the entire service period. He left me with a much needed clean unit for the upcoming summer season as well as a much needed, updated thermostat.
Richard Madonna
6 months ago
We had a back up in our waste line. We called Len and there was a technician Sadan Reyes at our home within an hour. He was very courteous, did the job very professionally, and provided some very useful advice. We’re very pleased with him and the job he did.
Kyle was very professional, respectful and efficient. He replaced an old toilet with a newer better one. He also did an excellent job cleaning up the work area when he was finished. Would request him again!
Jason Coleman and Jason Anthony came over to our house to replace the old AC with a new one today! They went above and beyond to fix some additional problems they saw , and I was very impressed by their professionalism and high quality of work!!!
Our technician Jacob Miller was outstanding. Very professional, explained the whole process and gave us options for the repair. Would definitely use them again.
Very professional. We called them after a gas leak in our laundry room. They were here, on time, the next morning and had us all fixed up. They also send technician information so you know who is coming to your house. Update: Called them out again for furnace repair after a power surgr. Just as professional and thorough as before!
Lydia Tanksley
a month ago
Anthony was very courteous and professional. He answered all of our questions and provided a clear understanding of the problem and how he would fix the issue. My husband and I appreciate his service and working on the holiday.
Chris Mills was very knowledgeable and helpful in solving our heating problem with our furnace and radiators!!! He was also professional, friendly and comforting to my mom who was crying. But he assured her that he would get our furnace working again. Thank you Chris Mills!!! We are warm now!!!😅 KUDOS!!!👍🏼 Be well.🙏🏼
Customer service was great. I called explained my issue, Jason was at more door within 45mins. He was very knowledgeable, detailed and fixed my problem in less then 2hrs.
John Barnett
3 months ago
John Frazier, our HVAC technician, handled our service visit with complete professionalism and efficiency. He explained several issues that surfaced during the visit clearly and concisely, suggested options, and fixed the problems. We're very happy with the results. Len the Plumber has a new satisfied customer!
Kelly Harris
9 months ago
I was extremely pleased with Andre’s work. He replaced a section of copper pipe that had a pin hole leak and the shut off valves for both of my outdoor spigots(sp?). He was friendly, knowledgeable and was able to work in some challenging areas of my house (the valves weren’t located in the most convenient places).Also, this was the 2nd time I have called Len the Plumber in the last 3 months (the first was urgent and the last was me working through my “to do list” of home maintenance projects). The same day service extremely valuable when you have a challenging schedule.
Warren Nunnally
7 months ago
The Technician Frey Houston was very professional, courteous and had a caring manner that in my experiences is not usually the case. He was prompt to make and perform additional tasks on the spot, giving me all of the details and associated costs relative to the matter at hand.Very pleased with the results.
Darlene Hutchins
2 weeks ago
I've had a number of jobs done by Len The Plumber., wouldn't call anyone else. Very satisfied
I call Len the Plumber because they have always been able to send someone out the same day as advertised. I had a kitchen sink leak and Jake Miller showed up early that day. He was quickly able to identify the issue and did the repair. He was super friendly, very knowledgeable, referred me to Clean Sweep Enterprise Inc. for same day water mitigation service (referrals are everything). My dogs loved him too. Jake - thank you so much for your awesome service and wish you all the best!
Akpan Mandu Elizabeth
a month ago
Kyle O Brien, was an excellent plumber. I recommend him to anyone that has plumbing issues. He installed a new water heater for me the next day. He answered all my questions excellently well. He is ready to answer questions even after service installations.
Andrew Consugar
a month ago
Josh and Rah were able to come out early and install the new equipment no problem. Floors were spotless once they were done.
Susan Sarsok
4 months ago
Len the Plumber was fantastic. Our technician Samuel was professional and courteous! This will definitely be our go to for all plumbing needs.
Stanley Harris
a year ago
Robert Garner was the best technician we have had the pleasure to meet and work in our home. Very professional, friendly, and courteous. Robert did the toilet removal and installation quickly and to our satisfaction. The quality of the work was exceptional. I will definitely use Len the Plumber for any work needs we have in the future. Not only was the work completed in a timely manner, but I find the prices very affordable.
Charles Bethea
a month ago
Great service. Friendly. Answered all questions and even helped troubleshoot potential issues. Good work and cleaned up afterwards.
Beware! We had them install a tankless water heater for $4720. They informed us we would need a meter upgrade from BGE and assured us it would be free. Turns out Lens folks had to come back out to hook up the new meter to the house main and they charged us another $1300 to do it. Had to pay or go without hot water. This company is dishonest or incompetent, not sure which.
Marcus Proctor
3 months ago
Two for two Len the Plumber did it once again. I am having ny patio re-done, and there was some ground water when the removed the concrete, it was determined my sump pump was the culprit. I called Len the Plumber Wednesday afternoon. Ray Kinkel was my assigned technician and he gave me his honest opinion. A day later my sump pump was replaced and I am truly satisfied. Ray and Devin were professional, courteous, friendly, and masters of there craft. I highly recommend Len the Plumber to anyone who needs work with their plumbing. Ray you are the best!
Josh and Jill Zoltek
4 months ago
Dylan did a great job and was one of the nicest people we’ve ever had come out to our house. He explained everything before, during, and after, was very respectful of us and our home, and very considerate. He went above and beyond and left his card in case we have any issues. He should get a raise and a promotion.
kelly Minikus
a month ago
Zach Hugel was professional, kind, & informative. He got our AC working quickly & we are very grateful.
Harold Bedford
a month ago
Anthony was very helpful and knowledgeable about the issues that we had and recommended good solutions for improving our health and our home. Glad to have Len the Plumber to take care of home needs!
wayne simmons
2 weeks ago
Came home from work to a broken AC. Called Len The Plumber. My AC was up and running within 2 hours. Tyrell was amazing!! Knowledgeable, professional and super nice! Wow! Just wow.
After causing a pipe to burst your tech went to silent mode rude and tried blaming the problem on someone else. Had to cut out wall and they didn’t want to take responsibility. Contradicting and lying about statements he made. Take ownership accidents happen. Being an adult and owning up to your mistakes and correcting them makes for a bigger person. Was handled without insurance but what a headache. Product installed poor cheap quality. Will not return.
Brittany Marsh
a month ago
James did an amazing job! He was quick, professional and did great! He is extremely knowledgeable and personable. 10/10 recommend!
Marcella Trader
3 months ago
Called Len the Plumber because we had an issue with our sanitary tub draining. They sent someone out the next morning. Jason was beyond helpful and had multiple plans of attack if the first one didn’t work. He fixed the drainage problem with an hour. He was quick, efficient and professional. Thank you so much to Jason and Len the Plumber for helping us out so quickly.
Gabriela Kahrl
a month ago
Andre was knowledgeable, timely, gracious, professional and a pleasure to have in our home. We highly recommend him!
Karen Farbenblum
4 months ago
I was extremely satisfied.Houston Frey explained everythingneeding repair in great detail. He was respectful, friendly, answered any other questions I had with patience.He protected all areas & cleaned up afterwards. He showed me everything that was done when the work was complete.He went over the protection plan which I decided to get.
Keith, the service technician was very prompt and did the repair requested. He explained exactly what was going on, why it had happened and what he would be doing to repair. Very professional.
Charles Padgett
4 months ago
Aaron was great! Prompt, courteous, and professional service. He presented us with options and completed the repairs quickly. We could not be happier!
My technicians Kyle and Will were amazing as they went above and beyond to compensate for the lack of communication that occurred with with customer service and dispatch. I would use their services again however I wish I could just reach out to the technicians directly and bypass their customer service/ dispatch service. The technicians received five stars however I would give 0 stars to the company itself for poor communication. My technicians were pleasant, focused and efficient.
Bryan Livingston arrived within the time window. He quickly identified the issue and potential solutions. He was pleasant to work with and he did the work in the time he estimated. It was a good experience.
Little Crystal Bijoux
3 weeks ago
John Frazier checked on my shop’s aging air conditioning unit. He explained several *affordable* options in detail, including cleaning and recommendations on replacing a part (as a small business owner, I cannot tell you how much I appreciate that your services can be worked into my budget). He also scheduled a consultation for a new system, if we choose to go that route. I highly recommend Len the Plumber Heating & Air.
We've used Len The Plumber on a number of occasions. The most recent service was a new kitchen faucet installation. Josh O'Neill was our tech. He was very professional, courteous and provided multiple installation options/prices from which to choose. Josh was well credentialed in his field of work. He completed the job in a timely fashion, while delivering a quality product. Scheduling is simple with Len the Plumber, and they communicate well.
John Shields
7 months ago
John arrived on time and was very professional and pleasant and quickly explained what needed to be done and quoted the price. I assumed it was simple but no and he was here for almost 2 hours. He also recapped why the work had to be done. I am very pleased
Chris Fisher
6 months ago
The technician who did the work was actually excellent. Did great work, courteous and professional.But I got no-showed 4 times, 2 with no communication at all from dispatch. Not once did they meet their arrival window. I can’t imagine how they are still in business with that kind of track record.And the service seemed pretty pricey, but when you need a plumber you need them stat so I didn’t do any shopping around. It took 6 days to get my problem fixed and a lot of time waiting for no one to show up.
Uriel Williams
3 weeks ago
Dale was truly awesome! He came in found the issue and was very professional. This is the second time I’ve had to call Ken the plumber and the service is class A!!!! To say that Dale was Awesome would be an understatement!!!
Jennifer Osik
7 months ago
Roland Peer was awesome! He diagnosed our problem & fixed it! He was professional, personable & definitely knew what he was doing. We will definitely specifically ask for Roland should we have any plumbing needs in the future.
I called Len the Plumber to get my water heater replaced. Dylan from Len was able to get there the same day and get the job done that same day. I have small children at home and really appreciated the effort he put in to get the job done so quickly. He was friendly and professional and clearly explained what was going on. I would recommend!
Darlene Edwards
3 months ago
Jason, Rich and Rahja did an excellent job of installing a new trane hvac system for us.
The system works great and we are happy with the installation!
Ken Borowiak was our plumber from len the plumber and he was amazing. He was on time, professional, polite and he answered all our questions. Within 10 minutes he was able to diagnose the problem and he fixed it right away. We will 100% use len the plumber again and we will request Ken
A few hiccups to start, including a canceled (by them) appointment and a tight space to work in needed two attempts but in the end Abraham did a great job, cleaned up and re-installed appliances, basically ‘beat it into submission’ as I like to say. Would use again.
Joleen Zulkowsky
6 months ago
Detected leak in my dishwasher and replaced the leaking dishwasher with a new dishwasher.. Also, replaced my hoses with braided steel, replaced my valves and replaced my laundry box in my condo .
Edward Dawson
4 months ago
Water heater was leaking like a sieve and they were here after hours within 30 mins to evaluate the situation. James was a fantastic help and was professional and quick! It put my mind at ease knowing we were not going to have water in the basement and we would be able to bath the kids. Not cheap but worth the peace of mind.
Justin turned off the water to enable the installation of a new counter, sink and faucet. Then he reconnected when that was done. Also found a few repairs needed and did those. Removed and replaced the water heater too. He was a big help.
Dorcy Chenard
4 months ago
Ron Rice was on time, pleasant, polite and very professional. Knowledgeable about theJob he was preforming and showed me where the shut off valve was and how to care for a frost free outdoor water fixture.I will use Len the plumbers service again.
Linda Blizzard
a month ago
Trey was the Best!!!!! Not only Knowledgeable but so professional. He had my Mom so comfortable! If this world had a lot of Trey this world would have the Best of the Best!! I can't say enough about Trey!! Thank God for people like Trey who go above and beyond there job not only to do the job but to be the Best of the Best!!!!!!!
Very good experience with Anthony(Tony) in my time of need. Talked throughmy concerns with replacing 2 outdoor spigots one of which had broken in the wall. Another that was placed above our electrical box by the builder was moved to a better location. Talking through the concerns and options was very productive with Anthony(Tony). I'll definitely be having him back to replace our sump pump later this year.
Gordon O'Neill
3 months ago
Worked with a few individuals to identify a replacement AC system for my home in Baltimore. Everyone was very helpful and responsive. I think the value I got was pretty good, Len beat a few other companies on price. Install was painless and quick.
Mason was on time, courteous and extremely professional. He took time to explain what he found and the solutions to satisfy our needs.
Dennis Rookwood
a month ago
My overall experience was very good. I would recomend their service. The technical (Andre)was very professional and knowledgeable with his work. Kudos to him 👏
Technician was to arrive between 8-9, first 1 arrived at 9:20, 2nd one arrived 9:30 to drop off units. First technician waited for another technician to show for a long time and eventually did what he could on his own. Second technician finally arrived and they finished outside but waited for a 3rd technician to come to help get attic unit upstairs. (Last company we used easily took apart the unit in 3 sections and 2 got it in attic easily - both Trane units.) Meanwhile, a thunderstorm came and the paperwork and manuals got drenched. The plug for the unit was only for air-conditioning, thus needed to order another plug for heat and air. They didn't leave until after 7 PM. I called a few days later wondering where my receipt was and was told the just paperwork just came in with no mention of a part needing to be ordered. Parts person called to say she didn't receive an order for a new plug but would do so. Have not heard back when the new plug would be exchanged with the wrong one.The technicians were all very polite and endured very high outside temperature. The people I talked with on the phone were also very polite and attended to our. needs. The salesman questioned our needs and chose a unit for us. there was no book or paperwork to help us visualize what we were buying and I gave up trying to find it on my iPad. There was no breakdown of the unit's cost nor was any guarantee explained. Also, the full payment was asked for upfront, andI later read in the receipt that'll payment wasn't expected at that time. I admit I should have asked more questions, but we were concerned about getting air conditioning ASAP due my husband's medial needs and not focused on questions I would have normally asked.Very pleasant staff both on sight and on phone - coordination of workers' schedules needed improvement as it shouldn't have taken all day to do this job (our other heat pump was replaced in ½ day) and the technicians communication with the office about needing a different part broke down somewhere.The unit is working well and we believe we got the right unit for our needs. The replacement part has yet to be delivered and installed.
FOLLOW UP - 2 weeks after they posted their answer, they still haven't gotten in touch with me. I emailed they my contact info and the time I'd be available. They called once, not during the time I was available. I emailed them again, no response. I asked them to let me know when would be a good time for them, no response. So my review stands.The townhouse next door had Len The Plumber replace the water service pipe. I had a Bobcat and an open trench in front of my house for 2 days. When they were done, they did not restore the lawn – didn’t pack down the soil, didn’t hose off the sidewalk, and didn’t plant any grass (see pictures). I think they left the area in front of my house a mess to get even with me for asking questions, like when would they be done, etc. I tried talking to the foreman, but he was combative and not helpful. I think he was under a lot of pressure because they ran into problems with the job and didn’t know what to do. I called the office to ask when they were going to finish and they said they’d call me back but never did. If you use these folks, expect petty people and poor workmanship.
Onyi Okoroafor
6 months ago
Wonderful work all around! Tre was a true professional and the work he did for us was top notch! He cleared up an issue we've had for almost a year. Will definitely look forward to working with him again!
I had a problem with my AC unit and they sent someone out the next morning. Josh arrived on time ad was extremely helpful. He not only did great work but took the time to go over everything with me to help educate me. He even helped clean my outside unit that day which wasn’t scheduled. Would definitely recommend to anyone and will be using them for my needs in the future.
Made an online appointment at 10pm. A plumber was at my house by 8:30 a.m. and done with the job by 9. Houston was professional, fast, and did the job right. Excellent company!
Christine Seese
3 weeks ago
Josh was on-time, professional, friendly and did a great job! Would definitely recommend.
We had a leak in the basement and it was getting messy. Called Len's around 10:00 AM and they had a technician at the house by 1:30 PMJosh O. was our technician and he was fantastic. Very professional and listened to what we needed to have done and then provided us with several options for the level of repair--with no pressure--just the facts for us to decide on.Work and labor was electronically quoted before he started so there were no surprises or last minute additional costs. Josh was very quick in terms of his time at the house (he came on a Saturday).He walked us through everything he did and even got us a quote on a potential new hot water heater.They texted us his arrival info, phone, and picture--along with a tracking map of his journey to the house.Fabulous experience--highly recommend :-)
yevgeniy kagan
4 months ago
So I can only say great things about Richard. I appreciate the company calling ahead of time and offering an earlier appointment. Richard came out promptly, listened to all our questions. Gave us options, emailed quotes and did some minor work for us as well. Great service would definitely recommend!!!!
We had an issue with our well. Service was prompt. Our service provider was polite, efficient, and honest.This is the second time we used Len the Plumber. We would certainly use them again in the future.
Rose Belanger
6 months ago
We are very happy with the new bathroom sink Jim installed. He was very professional he came out for an estimate and was able to actually do the install the same day. No more dealling with a 70 year old sink/and leaky faucet.
Jerome Zebron
a month ago
Ryan was very professional and kept us informed as to what he was doing. He answered all my questions prior to doing the work
Great customer service Mr. Jackson did a great job on my drain. Cleaned it completely out. Problem solved highly recommend
Heather Roche
2 weeks ago
After another plumber cancelled last minute for a separated sink pipe (pic attached), Len the Plumber had a tech available. Tech James Anderson was professional, explained what was wrong and how he was going to correct it and had it fixed quickly. He double checked the leak was solved before leaving, as it separated after a large volume of water was in the sink from washing out a bucket - that was too much for a slow leak that had been happening for two weeks (original sink installer was delaying coming out to fix it). All fixed and very happy with James.
I’m writing this review after 2 weeks of giving Len The Plumber the chance to rectify this situation. After multiple phone calls with no reply, I’m now posting- which I feel is reasonable. I think it’s only fair to give businesses the chance to fix things before publicly airing dirty laundry. Unfortunately, they did not do that.On Mon 2/14/22 we called for service- pretty bad back up and overflow out of our washing machine drain which led to a broken pipe. When the plumber arrived and looked everything over, he informed us that our washer was draining incorrectly. In addition to the unclogging and repair, and he’d have to run a new draining system for the washer.The repair was made and new line for the washer was put in on Tues 2/15/22. The plumber left around 3:30 or so. Family members were kind enough to stay for the repair while I was working and paid him. When I got home from work around 5:15, I went downstairs to find that the plumber had broken our closet door. Pieces of the slats were left on the floor. He did not tell anyone this happened.I immediately called to report the damage as soon as I noticed it. I tried the office number on my invoice but they were closed. So I called the dispatch number and left my name and info. I was told a customer service manager would get back to me the next day (this was Tues 2/15/22). No response. So I called again on Thurs 2/17/22- again, my info was taken and I was told a manager would call/ email me. No response. Called again on Tues 2/22/22- same thing. This time the receptionist actively typed and sent an email directly to the manager while I was on the phone. No response. I called again on Thurs 2/24/22. This time they seemed to know who I was and put me on hold. I finally got in touch with a manager on that phone call. She said to email her pictures of the broken door and that she’d be working the next day, Fri 2/25/22, and that she’d definitely be in touch tomorrow. I emailed the pictures right away. She responded to that email within a few minutes, confirming she received the photos, and again reiterating that she’d be in contact the following day Fri 2/25/22. No response Friday. I figured I’d give another business day just in case. No reply again by close of business today Mon 2/28/22.I’ve been calling since the moment I noticed the damage on Tues 2/15/22. We paid over $3,000 for this service. For that amount of money, I do not expect damage to occur. Of course, mistakes and accidents happen. If it does occur, they should own up to it and tell the customer it happened. Furthermore, when the customer is paying $3,000, those mistakes should be fixed. They should not have to repeatedly call for weeks on end to address it. I regret using them as I feel the price was excessive- which I would have overlooked had the experience been better- and there is damage to my home. Now I cannot get a response from Len The Plumber to address and fix this damage. Avoid like the plague.
A service technician from Len the Plumber was dispatched the same day to my house. Rich arrived right when the scheduler indicated and was professional and polite. I had a minor leak from my bathtub that I made worse through personal repairs. Rich listened to my story and passed no judgement on my handiwork. He outlined three possible repairs starting with the lowest cost option to the most expensive. He didn't push for the most expensive and patiently attempted to get the cheapest option to work (which he was successful in doing). Rich also made certain to apply available discounts to further lower the cost. Would definitely use Len the Plumber again.
Claudia Richards
a month ago
Len the Plumber recently replaced my old HVAC system. I want to thank Jason and Anthony for a job well done. They were professional, polite and hardworking. They managed some complicating issues due to the installation of my old system with no problem. They explained my new system and answered all my questions and left the work area clean and tidy. They are good representatives of the company..
Jerry Ashby was awesome. I'm a new homeowner so just wanted to have various things checked up on that concerned me and to fix a running toilet. He got everything taken care and made it quick and easy. Highly recommend.
I like the fact that they put booties on their feet and didn't track in dirt. They're very professional and very polite. They explained everything in detail. I will definitely use this company again. Sean was very sweet and very thorough.
Scott Wakefield
2 weeks ago
From my first call it took Len the Plumber less than 24 hours to assess and resolve the problem. Our plumber, Devin, was timely and unfailingly polite. He didn’t waste any time, either! Will definitely continue to use this company for all our plumbing needs!
We needed a plumber not an HVAC tech due to misinterpretation on the phone, John Frazier was able to get on the phone have a plumber sent out within the hour.
Vince came out the same day when we experienced no water coming from all our faucets, etc. He quickly diagnosed the problem and explained the options. We really appreciated his excellent and detailed explanations of what he wanted to do to remedy the plumbing problem. He was very professional and answered all our questions. He also made some suggestions for work that could be done in the future which might help prevent future problems. Now we have running water back, so far so great. Would highly recommend him! Thanks
Rohan did a great job! He made what could have been a major issue easy and pain free. I even learned a few things.
Lauren Morley
a month ago
I called yesterday to get an appointment and I was able to get an appointment the next day. James, the technician, let me know when he was about 30 minutes away, which was very convenient since I had to take kids to camp.When he arrived, I explained the issues we were having and showed him where the problems were occurring. He immediately explained to me what was going on and what they needed to do to fix the problems. Before they did any work, he very thoroughly went over all of the charges for the services. When he was done, he made sure I knew everything was fixed. He was very professional and efficient.
Emily Simmerman
a month ago
We had our air conditioner replaced today. Chris and Rhaja were great! They were very polite and professional. I felt very comfortable having them in my home and they replaced our AC unit in under 4 hours! The company sent out a technician same day when we noticed our air not working. His name was Ryan and he was super polite and knowledgeable. John, who we met with to figure out what new air conditioner system to purchase, was also super kind and seemed to have our best interest at heart. All of these guys were wonderful to work with and I cannot recommend Len the Plumber Heating and Air enough. Thank you so much!!
Shenae Carter
2 months ago
James arrived promptly and was professional. He answered all of my questions and was very knowledgeable. Keep up the good work!
Judy Coughlin
4 months ago
Kavon was excellent, polite, professional and competent. He is an excellent problem solver and made every effort possible to determine the problem and fix it.
Samantha Szczepanski
6 months ago
Trey's service was excellent! He cleaned up after himself upon completing the job. Was very knowledgeable and had a great personality towards his customers. Spent time explaining what needed to be done prior to performing the service that needed to be repaired. Overall very happy customer here!
Came the day after we found a leak and did a great job fixing it. Thank you to Ryan, he was super responsive and helpful.
Karen Cortez
3 months ago
The gentleman was polite and worked very hard to unclog the pipes under my trailer. It took him several hours and he was working just as hard as the end as in the beginning. He also cleaned up after himself.
I normally hate dealing with a new company doing work. Andrea was honest and friendly. I don’t have enough good things to say about him.
Anton Johnson
3 months ago
Josue did an amazing job repairing a leak on my water main just inside my house at the shutoff valve. To do this repair, we needed to turn off the external water valve, but needed the help from the county to locate on my property. Josue stayed until the valve was located, shut off, and then performed the work successfully inside my home. Thank you Josue for your high quality workmanship and for making sure the problem was truly solved. On a holiday weekend no less!
Brittany Harris
a month ago
Mr. James Long has Excellent Customer Service. He was on time, and well prepared for the job. I am very Satisfied with the Work he’s done and I would recommend others for Service.
They were able to dispatch someone within a couple of hours- John was professional, thorough, helpful, and cleaned up after himself. It was a bad situation but he made it better with the least amount of hassle and I'm so grateful!
Lorraine Zellers
9 months ago
I had an amazing experience with Len the Plumber.From my first call with Tony, who had someone at my house by the next morning, to the installation by Aaron and Rebecca, the entire process went smoothly.I received a text letting me know they were on their way, and 30 minutes later they were at my door. Aaron was courteous and knowledgeable in discussing my problem and the pros and cons of either a repair or a new installation. As my unit was 11 years old, I opted for new installation.They were careful in protecting my floors & in keeping the work area clean — they left the job site in pristine condition with everything back in place.Their workmanship was superb — (Rebecca’s welds are incredible). Aaron patiently answered all my questions & explained all the components.Best of all, I now have hot water & a beautiful new hot water heater!This team is a credit to your organization.I would certainly recommend Len the Plumber for a job well done.
Amanda Wensel
4 months ago
We had no water to our house. We had an appointment for the next day. The service tech was highly professional, worked hard ALL day and got it fixed. Very pleased that we only had to be without water for 1 day.
Great Experience! The plumber, Sadan Reyes arrived in approximately 1 hour of calling and diagnosed issue quickly. He performed services with ease and confidence and cleaned up after. Not only did he leave us with free flowing drains , he left house smelling fresh and clean. I am so happy we called Len the Plumber. Praises to Sadan for helping to turn our day around . Thanks So Much!!!!
Maya Rockeymoore
a week ago
I just had perhaps the best service experience ever. Len the Plumber came, diagnosed the problem, offered me affordable and accessible solutions, did a great job with installation. Every person I interacted with was personable and professional. And the best part of all: my air conditioning is working now. My deepest thanks to the entire team.
Amy-Jo Prestwood
7 months ago
LEN the Plumber to the rescue! Wonderful customer service staff! I had a small emergency and they were quick to action. Technician, Andre Thompson, was terrific!! On time and at the top of the window for my appointment! Skilled Professional, courteous, and timely are just a few of his amazing traits. I would absolutely use them again!!!
Indigo Moonchild
5 months ago
Billy C. was professional and very informative. He did the preliminary inspection and concluded that the pipe was clogged on city property. All I had to do was call the city and have them come out and take care of it. My only cost was the diagnostic analysis, which was fairly inexpensive Thank you, Billy and Len the Plummer!
Marylou Faulkner
a month ago
My husband and I were impressed with the service we received from Tiyese, our technician. He was professional and polite as well as knowledgeable.
Raymond Taylor
3 months ago
Andre Thompson was a pleasure to work with. He was knowledgeable, efficient, and very customer focused. It was great to have him to help the plumbing repairs on my house!
CHARLES MCKINNEY
7 months ago
Replace cut off valve to outside faucet, Josh O’Neil was great. But, they failed to show up on two days. First time I stayed home and they were a No Show and did not even bother to call me. They rescheduled a week later. For that appointment they called and said that they again could not make it. They again rescheduled for another week. Josh was great as the plumber, but the management of my appointment was terrible.
A repipe of the whole house was done, also installation of bathroom vanities. Very happy with the work done, Jim and Jay were professional and reliable. Happy to know there will be no more leaks!
Steven Camassar
9 months ago
Billy helped us two times recently: in the kitchen, where our faucet leaked and needed a replacement (some weeks back), and today in one of the bathrooms, where we replaced a faucet. Great service overall - friendly, knowledgeable, hard working, efficient. Next time we need a service, we will call Len… Thanks again!
martha Lucius
5 months ago
They were able to take my phone call within seconds and sent a plumber within 2 hours of my call. They took 1.5 hours to do the job completely and checked to ensure I was well informed. Price was about what I expected and well below my worst case scenario 😂🤣
Elizabeth Hale
4 months ago
The office scheduled service for my rental property early morning after a late night call, which met my preferred timeframe. My plumber James kept me informed as to his plan upon arrival and called me soon after to share his initial findings. He explained why the work was less extensive than what I was prepared for, which I appreciated.
Chris and Roger were excellent! Had my AC fully replaced and blowing cold by lunch. Highly recommend
Trisha Ehrmann
a week ago
I just moved into my home and had my toilet and shower backing up. I don’t know the area or anyone here so I had to find a plumber based on reviews. I called Lens Plumbing and they came out the same morning and were extremely prompt. Very respectful, out shoe covers on immediately, helped me move large furniture to make room for his equipment to get through. He worked fast got the job done and cleaned up great when he was done. The company themselves were very professional. I loved how they sent a picture of the technician that would be coming to my house with a tracker of where he was and his contact information. Made me feel very safe being my husband is gone a lot with work and it’s usually just me here with my kids. Definitely recommend this company.
Hannah Lucius
2 weeks ago
Be advised they will temporarily fix the problem, and then charge you to come back to fix what they messed up the first time. I hired them to fix my hot water heater. The plumber appeared to not know what he was doing and simply wiped water away which temporarily fixed the problem for 4 days. This cost almost $300. I called back and said it was not working again and that he did little to fix the problem and was told they would send someone but would be charging me again. I canceled the appointment because I will not pay another $300 for another slight fix when they didn’t fix it in the first place. Use anyone else.
Prompt, professional, and extremely helpful. Highly recommend. Didn’t beat around the bush at all and gave very helpful insight. Thanks a lot to Kyle for coming out.
Lester Meggett
3 months ago
Tiyese was great! Very knowledgeable and courteous. He emphasized his Five Star training and that's what I received, Five Star service!
Stewart Edwards
a month ago
Our tech Zach was great, explained what the issue was with the system and options available for repair. He took extra time to insure full functionality of our systems before he left. We’ll be using Len the Plumber again for our next repair!
Omar was prompt and professional, and did a great job on our faucet install. I would definitely recommend him.
Tracey Barbour-Gillett
3 months ago
I had a great experience with John Frazier. He was friendly, and explained what he was doing and what our options were. Very efficient, high quality service
Hannah Dantrassy
3 weeks ago
I had a plumbing emergency late one evening. After calling around one evening, Len the Plumber's call staff were very knowledgeable and calming, helping me through the crisis in the short-term.Kavonn came out promptly the next morning and persevered diligently to diagnose and clear our immediate issue. Tim then came out and provided clarity into the cause of our issues + was very prompt and thorough of informing us of our next steps. All subsequent staff who came out to replace plumbing + remove the monstrosity of roots growing in them were extremely professional as well, keeping us updated every step of the way.With the stress of water damage in our house, Len the Plumber's team were fantastic in alleviating the worries we at least had on the plumbing side of the house. I would recommend them in a heartbeat. 👍👍👍
Theresa Taylor
4 months ago
Dale and David were professional, came on time, and replaced our water heater day of. Our water heater was more than 40 years old, and badly in need of replacement. They were efficient with their work, and did a great job with the replacement and associated plumbing. Great value for money.
Andre was very professional and insightful. He completed the job quickly. We are pleased.
Gabriel Lisek
3 months ago
They were great. The person who helped me today was professional and a great guy. He answered all of my questions and solved my plumbing needs. He identified a leak in my drainage pipe and fixed that and he repaired a leak in my kitchen faucet and ran a water line for an ice maker. He also answered questions I had about replacing an old water heater I had. The service was quick, I called at 10 and they were here on site in about 20 minuets. Good work and I recommend.
Lindsay Sisson
a month ago
John Frazier was the most awesome technician and was incredibly professional and helpful. He took the time to explain what was going on with our central ac and how to fix it. He was kind and very knowledgeable - a fantastic resource. Because of John we are now members of Len the Plumber Heating and Cooling and are so happy with his service. Thank you, John!!!
wayne gerbes
3 months ago
Once before they in stall a new water line 2 or 3 years ago, and we have not had problem since. Last week our 23 yr. old a/c unit went up. I herad the advertisements LEN THE PLUMBER doing A/C units, the man came out the next day. He replace one of the parts and the cool air was blowing again.
Amanda McAllister
a month ago
Sadan was great. Arrived within a timely matter. Was knowledgeable and explained what he was doing and what he would recommend we do next. He was professional and funny at the same time. I never had any bad experiences with Len the plumber. I will keep using their services.
They replaced a valve that controlled the hot and cold water temperature coming in the tub/shower. They did a good job but they advertised $60 off which never happened. They charged me twice what they should have charged and there was 2 men to service the tub when only one was needed. Will never use Len the Plumber again. I still do not have a receipt for the work they did! Ryan the service man cussed a couple times while we were having a casual conversation and I was signing the forms. It is not professional to have a foul mouth.
mike carrington
2 weeks ago
Ryan was professional and very good at his job. He explained the problem and handled it in a quick and efficient manner. He also made some suggestions to avoid more problems.I highly recommend this technician.
I didn't have a scheduled appointment but I saw the Len the Plumber truck parked across the street. I went over and London Frey answered my question and informed me that he could look at the work I needed done and give me an estimate for $49. (The money would be rolled into the cost of the service.) I said let's do it. He did it, and he did a great job, was totally professional and a pleasure to talk to.
Towanda Pace
9 months ago
This is our 2nd time using Len The Plumber and I absolutely love them! Our technician today Houston Frey was very professional, on-time and best of all quick! We're are VERY happy with the final results of the work he did for us and in addition to that he made us aware of a faucet leak that we plan to replace ourselves. Overall I will certainly recommend Houston and Len to my friends and family they're the best!!
camille mclean
2 months ago
Timely, polite, and professional. They arrived on time and talked me through the the issues & charges, secured water for the night and came back the next day to fix the leaking pipe. $1441 to find and replace a section of leaking pipe, investigate a separate water mark on ceiling (no leak found), and secure two wobbly toilets.
Whitney DeDona
4 months ago
We used Len the plumber for a hose bib replacement. Jerry our plumber was very nice and professional. He provided answers for all my questions not only for the job I called to help with but addition projects. I would recommend him for any job.
Anthony Ciambra
4 months ago
Had the pleasure of working with 'the two Tyes' for a preventative maintenance service, and I cannot say enough great things about their professionalism and expertise. They arrived on time, were courteous and respectful throughout the entire appointment, and demonstrated an impressive level of knowledge about their craft.
Kristopher Salerno
3 months ago
Ken and Sean were both great! They were on time, explained all the costs, and got everything done same day. 10/10.
Mr. Livingston acted in a highly professional manner. He was able to determine what the problem was in less than an hour and had it repaired very quickly. He then cleaned up the work site and advised us on how to proceed to fix the damage to our ceiling caused by the water.
Tech did not show for appointment and did not return calls for an expected time window. I do not recommend this company because they wasted my whole day. My time window was 8am-12pm and then got a call 2pm tech was running behind. I waited until 7pm and called the after hours twice.
Cheryl Nichols
a month ago
John Flanary and Richard Bowen installed my AC today. They were polite, efficient, and very professional. My AC was in the attic and they had no difficulty accessing and replacing my brand new system. John kindly showed me how to operate my thermostat. He was so helpful. John's and Richard's performance was outstanding! I highly recommend Len The Plumber!
Needed faucet replaced (we had purchased already. Also an outside spigot replace for Darden hose. Was charged $1,800. AND the guy had to cut the hose so WE had to go buy a new hose on top of all that
I had the pleasure of having Zach come to our home and help us fix the AC unit in the same service. We had an AC unit with a busted compressor and low refrigerant level. We had previously called AirTron but they gave us estimates in thousands so we decided to call Len based on the reviews. Zach came the next day and explained what was wrong and helped us fix the issue and now we have perfectly running AC unit. His professionalism and honesty helped me make this decision to trust Len team for future needs.
Called Len the Plumber to fix a kitchen sink drain that had actually come off from a previous plumber's so-called work. Rich Beck replaced the whole drain assembly with pipes that are much more substantial, and he was fast, efficient, and clean. He readily answered all the questions I had. Len's isn't the cheapest, but I would hire them, especially Rich, again
Rick Swentzel
a month ago
Mr Reyes was fantastic. Informed us of each repair and why. Great job. Even let me watch and learn
Kishor Ghimire
2 weeks ago
Anthony was great and I really liked his service. We needed their service immediately and he came and fixed the AC right away. He was very composed and knew what he was doing. Thank you very much!!
Anthony is very professional, answered all my questions and concerns and also educated me in the process of installing the new water heater.
Brian Palmiotti
2 months ago
Called the day prior, they set me up for an appointment the next day 11am-2pm, said someone would call in the am to go over my needs. No call, called them at 10am and they said yes someone be at my house from 11am-2pm and that the plumber would call 30 minutes before. Fine, no call by 3pm. Called them again, they said they were overbooked. Figure your stuff out so I don't waste my day sitting at the house waiting for you not to show up.
I had a appointment and waited for 3 hours and no one called or showed up as if my time is not valuable. Day 2 again no show with another excuse. The call person calls with dogs and kids in the background so unprofessional. I'm so disappointed! CALL ROTO ROOTER they come within 2 hours.
Ryan Andreen
4 months ago
Ron was excellent and professional. He talked us through the issue and fixed the emergency problem we had. He was helpful in dealing with remediation company and insurance.
Terri Lipsitz
a month ago
The service tech came on time to replace my kitchen faucet. I purchased the faucet myself so the tech just had to install it. He also replaced a valve under the sink. He was here for less than 2 hours and my bill was $890.00. That charge included a 60.00 discount. I signed the receipt and paid for the service. I realized that I was overcharged and taken advantage of. I would not recommend this company unless you have extra money to throw away.
David Garrett
3 months ago
Had the floorers here installing flooring and needed a plumber to disassemble the bathroom sink and reassemble it. Called Len the Plumber and they had plumber to my residence within an hour. They did outstanding work!!! Anthony was very professional, knowledgeable, explained the entire process, and was very kind and courteous. I'll request Anthony again from Len the Plumber for my plumbing needs and will definitely call Len the Plumber.
Dale was excellent! He replaced a water heater for me. He completed the work in a timely fashion and he was able to fit me into his schedule the same day!
Lisa Broughton
3 months ago
I have to say my experience with Zach was amazing, he was ever professional, explained everything to me in details, answer all my questions in deep. Gave me options on different plans available.Because of all his kindness and educational information he provided. I will use (Len The Plumber and Heating & Air), only if Zach is my Technician.
Michelle Avery
4 months ago
Bought a house and did not know all the problems that were abound Stephen Loyd took his time to properly assessed all of my property. Found lots of things that the home inspector did not find wrong put together a good packageestimate and got everything done all in one day. Young gentleman named Devin was sent for reinforcements to help get the work done work was all completed in one day! 100% will us again!☺️☺️
David Burgess
3 weeks ago
Thomas was great. Professional, knowledgeable and thorough. We would use him again!
Trey provided excellent customer service. He completed the job efficiently & answered all of our questions.
Heather White
2 months ago
John Frazier was our technician. He was prompt, efficient, friendly and thorough. We had our AC back on in less than 15 after his arrival. Great experience. Thank you John!
Elizabeth Abban
6 months ago
Josh, the Plumber came in and put in cheap 2 values and hose for our washing machine and charge us $795 dollars without drilling the hole for the drainer, telling us drilling the hole for the drainer will be additional money. He took less than an hour to the job. He didn't give us a receipt.
Chris installed new water line connection behind kitchen refrigerator after massive water damage to basement ceiling below. However, he surmised that the refrigerator should not be reconnected to the replacement piping to avoid the risk of further leakage, this eliminating the accessibility of water or ice through the refrigerator. He suggested replacing the refrigerator which he felt was not functional--absolutely untrue. I plugged in refrigerator within three hours after his work was completed and it has run well and without problems since then despite no access to water or ice. I would like my refrigerator to be properly reconnected to the water line that he replaced, as he claimed the prior connection was done incorrectly, leading to the eventual current damage. This refrigerator is six years old, a Samsung French door 28 c.f. appliance costing $2500 after sale discount, not a cheaper model with limited features. I just need the water line connection done properly so that I can get full use of the appliance; highly inconvenient with no water or ice accessibility. This repair involved minimal time (under 30 minutes) to repair, and cost me nearly $600 but not fully providing a complete job performance. Please assist me in correcting this issue.Left side photo is completed job with additional damage to drywall. Right side photo shows previously installed connectors.
Antoine Richardson
a week ago
Phenomenal customer service and expertise illustrated by Dylan Ewen. Beyond impressed with the entire process working with Len The Plumber. Work plus price was explained throughly and work completed in the window promised. Outstanding job Dylan Ewen and Len The Plumber! Highly recommend this company and personnel.
tina largent
6 months ago
Anthony and Jason were fantastic. They worked very hard at getting the cast iron pipes out and did a fantastic job at with the installation of the new pipes . They also did a fantastic job of cleaning up after the removal of the old pipes! What a mess and they were very quick at cleaning up the mess.
Charles N Smith Jr
5 hours ago
TIyese Pope was very informative about the Air Purification System ( Air Scrubber) and demonstrated how it performed to purify theair. I am a Retired Respiratory Therapist that did not hesitate to get the Scrubber to improve the air quality that my Wife and I will be breathing in from this day forward. I am Satisfied with Mr Pope Service
Katherine Seabright
a month ago
Tyrell came to fix my central air even though it was 10pm! He was friendly & got the job done quickly. I couldn’t be happier with the service I received
Tech showed up on time and was very knowledgeable of my issue with the water expansion tank repair. Repairs were completed quickly. Great overall experience.
John took the time to explain everything in detail and was very nice. Got the job done quickly and was very professional. Thank you!
Kavonn did a fantastic job! He identified the problem, researched and obtained the new equipment and repaired/replaced the sink pump. Due to the depth of the problem, he spent the majority of the day ensuring the problem was resolved. He was pleasant and thoughtful throughout the repair. I highly recommend this company and the technician Kavonn!
Becca Boutin
3 months ago
I had a wonderful experience with Tim who is a service tech that came out to my home in Cecil County within 24 hours of my service request. He assessed our leak and promptly repaired what was necessary and explained everything to my mom and I with estimate before going on with the job. Tim was very friendly and willing to answer all of our plumbing needs with a professional and thorough consultation. We already have him scheduled to come a week from today to do our full water heater replacement. Although the price tag is high I am confident we are getting quality parts and labor with Tim and Len The Plumber company.
Angela Willis
2 months ago
I received professional and through service. Billy even took the time to explain the process and what was required. My water service is back and running with limited inconveniences. Thanks to the prompt action!
Mr Kenneth Borowiak was my technician and he was very professional ,knowledgeable and skilled I was grateful and blessed to have Mr Borowiak to handle all the issues I was having getting my washer and dryer installed he is truly a asset to the Len the Plumber establishment.
Edward Graham
2 weeks ago
I’ve had to call on this business a number of times over many years. Other than prices I regard to be on the high side, they’ve never disappointed with the work or the service. Every problem they have resolved remains resolved. Plumbing must be perfect, and they have always gotten it right, in a friendly, responsive way.
Kimberly Whitmer
5 months ago
Derrick went above and beyond to help us with a plumbing leak. He kept me in the loop during the entire process. Probably the best plumber I’ve ever worked with. Thank you for all of your help!
Serena Campbell
4 months ago
I had just gotten home from surgery and was recovering when I noticed we had no hot water. The response to my request was timely and the service was completed within 24 hours.
John was extremely professional. He explained all that he was going to do to clear our pipe and the reason why he had to do it. I would definitely refer friends and family to Len the plumber and I would request John Pitt again for service. Thank you.
If I could give negative 50 I would. They gave us an appointment, we had a leak. then called us 1 hour later to say they didn’t actually have anyone available but they could come the next day. ARE YOU SERIOUS? Now I’m stuck paying an overnight emergency fee from whatever company because it’s after 6 pm.I said that was not acceptable. Call a mgr. he said he’d have someone call me. Did you hear from anyone because I never did.NEVER CALLING THIS COMPANY!!What a unprofessional way to do business.
Len The Plumber's tech stopped by to do work on my water heater today. His name is Mason. He was very professional, courteous, and very knowledgeable. I was convinced that he knew what he was doing from the onset and that was very important to me. He asked me the relevant questions about my unit and proceeded immediately to work. He responded to my many questions patiently and intelligently. He figured out what my problems were sooner than I had expected and made other recommendations. Finally, he informed me of some of the cost saving packages available with Lens The Plumber and I am giving that a serious consideration. Thanks Mason.
Very pleased with customer service. Quick response and pleasant to deal with. Rohan showed on time and diagnosed problem. Explained all work that was required. Did a fantastic job. Cleaned up after....back in business.
Deborah Gibber
3 months ago
The technician arrived earlier than originally told but called first if it was ok. He was very clean and courteous. This is the second time I’ve used Len the Plumber and I would definitely use again.
Erik Mattson
2 months ago
We've used Len the Plumber several times over the last few years and their service has always been great.
Leslie Reese
6 months ago
Joshua was very thorough and knowledgeable. He found the problem right away and explained clearly what would need to be done. He is very professional and courteous. I couldn't have asked for a better experience.
pandaboy kwan
2 months ago
Serviceman was exceptional. FYI. For big jobs get price comparisons. Len is definitely not the the cheapest. Won't name names but Len was 30% more expensive for a water heater replacement compared to a larger recognized service provider.Modifying above post. In addition to finding out that Len would of charged me 30% more on a new water heater, found out now that my original pipe repair was also priced higher than others ( even with me having a $60 coupon off ). Guess that coupon was to lure me in. Needless to say, I will not be using them again.
Gina Mazzucco
2 weeks ago
Len the Plumber sent Thomas to my house today, and he was nothing short of EXCELLENT. He went above and beyond to help me with a very large sump pump issue that he handled with calmness and class. He was SO personable and knowledgeable, answering any questions we threw his way. He fixed the issues expeditiously, and we are so fortunate to have had such a pleasurable experience in- what could’ve been- a super stressful situation. Thomas is the best plumber I’ve encountered, and I have nothing but the most positive things to say about him, not only in his job, but also as a person. Thank you to Thomas for the HIGHEST quality care and work today!
Jessica McCloud
a month ago
Josh came to our home quickly and worked on our clogged pipes and replaced them with new. Josh was professional and friendly. I would highly recommend using this service. Thank you!
Linare Tsetala
3 months ago
The technician who came to our house was prompt, courteous and efficient. The information we were given however was either faulty or false. The customer service on the other hand was abrupt, rude and unhelpful. The lady who answered the phone hung up on my husband while he was seeking assistance.
Matthew Butt
6 months ago
I called to repair a pipe leak post freeze in basement bathroom. First appointment was scheduled at a different time than discussed with representative, so I had to reschedule for next appointment a few days later. When technician came to the house, he believed dripping water was due to condensation from when pipes thawed out. Water to those pipes had been turned off since leak was first noticed, and leak did not start again immediately. Technician left and leak started again shortly thereafter. When I called the office they said they couldn't send somebody out for a couple days. I decided to go with another plumber. I was disappointed with scheduling and the misjudgement of dripping water from the ceiling. The technician did not charge the automatic fee for coming to the house, so that was the only positive.
Christopher J. Chance
a month ago
Jim was awesome, professional and efficient. Showed him what the problem was, he wrote it up in less than five minutes and got right to work. I appreciated that, especially since I have two Labradors that wanted to be involved and I work from home with a heavy workload today. Everything was done in less than one hour. He replaced a tub faucet in the basement that has been on the tub since 1950, great job!
Terri Fields
3 months ago
Old water heater was leaking. Damaged the floor and was actually falling through the floor! Victor examined the situation, removed the old tank, and after I had the floor replaced, he installed the new water heater. Victor was courteous and explained everything as he went along. And then he cleaned up afterward. I am extremely satisfied and highly recommend Len The Plumber! Ask for Victor!!
Thomas did an excellent job! He stayed late to make sure the job got finished and the water was back on! Highly recommend!
Cassie Quash
5 months ago
Ryan and Detrick were warm, friendly, knowledgeable and insightful. They examined the water heater in one of our units and installed a new one on the same day and in a timely manner. I highly recommend this company. Thank you Ryan and Detrick!
Angela Whitehead
6 days ago
Trey came out to install a dishwasher for me he was early, very polite and knowledgeable. I definitely would recommend Len the Plumber and if I ever have to use them again I hope Trey is dispatched my way.
Had a leak at well tank
Dylan was very courteous and professional
He also installed new well tank and whole house sediment filter. Work looks great.
Micah Mincey
2 months ago
A pipe was leaking in our basement. Rich came out, checked the situation, gave us his opinion and made sure to get the job done. The only issue was that they had to go under the sidewalk to reach the pipe, which wasn't really their fault. The concrete wound up breaking. Still, we are happy we don't have a leak anymore.
Richard Hilbert
3 months ago
Shawn Cline was prompt, and efficient in his use of time and materials. He diagnosed the problem quickly, and had leak repairs, the installation of a new water heater, and the removal of the old one all done within the morning. He was thoughtful and considerate, asking appropriate questions and explaining what he was doing as he went along. He went out of his way to make sure all of our problems were resolved, and we are grateful! We would highly recommend him to others.
I was so happy with the service I received today. John was courteous and friendly and extremely knowledgeable in regards to how my system needed to be improved. I never felt pressured and he took the time to explain everything he did in detail. Thanks John!
Crystal Brown
2 months ago
I had water leaking into my basement, I called Lens and they sent out there best technician( Mr. Whitehurst). I showed him the problem he looked into it, he gave me a quote, that I was satisfied with and now all is great.
Cesar Rodriguez
3 months ago
Had John Frazier as our service technician today for our HVAC maintenance visit. He was professional and knowledgeable. He thoroughly inspected all of the units in our home and gave recommendations of things that should be addressed soon and which don't need to be fixed immediately.
Arlene Johnson
2 months ago
Shawn from Len the Plumber did a wonderful job. He was able to make the repair and cleaned up. He was courteous and respectful.
Melissa Salyer
a month ago
John is professional, friendly and fast. Very knowledgeable & fixed problem within minutes. Highly recommend
Very professional with good workmanship. Had our new water heater up and running in a few hours. Even corrected issues with previous installation.
Garrett Tumey
3 months ago
Awesome experience. We've used Len before, and will do so again. Jerry was on time, helpful, and professional.
Roxanne Gordon
a week ago
Kavonn and Corey were professional and able to get a big job done quickly! Very friendly and thoughtful, telling me about when/where noise would be because we have a newborn in the house!
Mr. Williams was professional and explained my options in very clear terms. Although I felt the price was a little steep, I accepted what was proposed as it would resolve an immediate issue (constant faucet leak) I was experiencing. I appreciate how the plumber got in completed the job, with no mess I might add, in a little under an hour.
John and Rich were the technicians that came out to our house and installed a new AC sysytem. They were very professional and thorough. Thanks again for coming so quickly.
Excellent Service. They arrived in a timely manner, determined what needed to be done and did it. My new go to plumber.
Matthew Starosta
4 months ago
Derrick and David met with us to discuss options for a new water heater and helped us make the best decision based on our budget and what would work with our house. The time between deciding on a heater and installation was only two days. Installation was done quickly and correctly with no issues.
Brian Livingston was fantastic. On time, straightforward, and was able to quickly diagnose the issue with the dishwasher.Fantastic technician. Will absolutely use again for any plumbing needs. Will request him by name for our next issue!Thanks again!
Valerie Greene
2 months ago
They did an excellent job removing old split unit and installing new one. Very professional. Left room clean and tidy. Nice guys.
Rich was very personable, found the issue quickly, was clear in his price quoting, and took care of the actual repair quickly. Overall a quick and easy process that lives up to the high standards I've come to expect from Len the Plumber and their services.
Great experience and value for your money! William was professional and did an excellent job! I would recommend services to family and friends.
Raynetta McCormick
2 weeks ago
Quick response to emergency call. Prompt and efficient service by Will Brawner. Brought water heater up to code and fixed major pipe leak.
Dan Sutherland
2 months ago
Josh was very knowledgeable and pleasant to work with. The work was done quickly and with care. We were very pleased.
Sierra Prell
3 months ago
They’re very attentive and quick to respond, especially in emergencies even if you haven’t been a previous customer! And Tyrell did a great job today with my HVAC inspection. Very courteous and professional.
I want to commend John Frazier for the excellent job and great service on fixing our air conditioning unit. He was courteous, polite, honest, and very knowledgeable of what needed to be done. He was on time, efficient, explained clearly our options and did his job well. He was conscious of wearing protective shoe covering when entering my house and while going in and out which I really appreciated. I would highly recommend Len the Plumber and especially John Frazier.
Ronald Burnham
2 weeks ago
Jim was an awesome tech. Listened to what I needed and gave me options. He then went to work and did an amazing job. Jim is truly a professional and great guy.
Drew Clausen
5 months ago
We called Len the Plumber to repair a boiler that was failing to light intermittently. The tech who came out to do the repair, Matthew Miller, was knowledgeable and professional. The problem with our boiler was difficult to diagnose and repair but Matthew was persistent and now our boiler works like new. If this review were based on Matthew alone it would be 5 stars.Len the Plumber as a whole is a bit on the expensive side. Also, the reliability of their scheduling and communication following late or missed appointments is poor. Despite that I'm likely to use them again if I know Matthew will be doing the work!
The technician was super amazing. Professional and very nice. I could not have asked for better customer service. I needed estimates and they were on time and gave me a good deal although I thought they were pricey. I will be calling them again for something else in the very near future.
I was very happy with my service. My tech was John he was super nice, knowledgeable, and on time. John did an excellent job. He was fast and effienct and got the job done. I wish it wasn't as expensive as it was but I feel like I got a good quality product that should last. I do recommend len the plumber heating and air
Miles Peiser
6 months ago
Our sewer line backed up and they responded quickly, getting a technician out to us within 1.5 hrs. They were polite, highly professional, and realistic. We will definitely be calling them again the next time we need a plumber.
Josh was just great. Personable, professional and knowledgeable. I haven’t had the best experience with the company but I think maybe Josh has redeemed them! HVAC service is new to Len the Plumber and they made a great decision in hiring Josh. Prices are still high but I guess they have to pay to keep people like Josh around… I recommend asking for him if you need help with your HVAC system.
Nyemah Carter
6 months ago
Mr Long was very knowledgeable in his field. Very professional 👏 he also gave me a few pointers to avoid the problem from happening again. Thank you!!! I will also like to add that I called another company and they could not do the job. The first time Mr Long came to the property he knew exactly where the problem. Wish it was more good people in the world like Mr Long. I could also see his passion for his work. I rate Mr Long 1000 % he did an amazing job.
Joshua was courteous and professional. He did a great job explaining how he would fix my plumbing issues prior to starting his work. Joshua thoroughly cleaned the area after completing his job and made sure to wear covers over his shoes.
Debbie Clarke
a month ago
I wanted to update the toilets in my home. I could not believe a serviceman came out the same day. David Sizemore was the serviceman & he could not have been more professional, polite, and knew his job. He did a great job, explained my options and asked if I had any questions. Very happy with the service.
Jeff Slowikowski
8 months ago
Jerry was prompt and pleasant. He clearly explained the work and provided an estimate ahead of time. Work was done quick. Cleaned everything up including taking box and old faucet.Process was easy start to finish. Online booking, picked my date and time. Received a call 30 mins prior to confirm and record a text with the techs picture and name.
Scott Schramm
6 months ago
Bryan (and his partner who I'm blanking on the name at the moment) did an incredible job explaining the work they were going to do and the different price options available. I needed my faucet completely replaced and they both worked in tandem to take out my leaking faucet and install a beautiful new Moen faucet with a built-in spray nozzle.Bryan and his partner were both extremely friendly and were even kind to my dogs who were excited to have new people in the house. This is the 2nd time I've used Len the Plumber and the 2nd time I've been thoroughly satisfied with their product and service. Thank you!
Real talk Billy Coleman was one of the best technicians that ever came to my house, so now when I use Len the plumber, Billy Coleman is the only plumber I want to do my plumbing work
Thanks for sending Billy Coleman.
Shirley Chase
2 months ago
Shawn came in and troubleshoot our problem; very knowledgeable: replaced the outside hosebib in to the wall tied into existing pipe. He was very professional. We are 100 percent satisfied with the quality of service.
HVAC Tech John Frazier was super knowledgeable, professional, very nice. He worked hard to get the job done even though it was late in the day. Very much appreciated!
Dwight Mitchell
a month ago
Zach Hugel was the service tech that diagnosed the issue with my a/c. He was very professional throughout the entire visit. He was also very thorough in his findings and detailed in his explanation of the issue. He then put me in contact with Brian Kelly who walked me through my options of replacing my system. I never felt that I was being upsold. Brian gave me my options and we discussed what was the best fit for my home. Both Zach and Brian were a great representation of the company.
The technician - Devin Davis was very polite and showed me what he was doing and all. He also respected my wishes to wear booties. Thank you.
Nicole Leibforth
3 weeks ago
We were incredibly pleased with the service we received from Len the Plumber heating and air. Anthony was great and very friendly and professional. He took time to explain what was wrong with our sink drain, fixing the problem quickly, and explaining things we could do to help prevent the problem from getting worse or developing again in the future. We had same day service when we called to make an appointment. I will definitely use this company again when it comes to any future plumbing issues!
Joseph and his partner were professional and were clearly experts. They helped us fix the problem and diagnose and treat another problem. They were up front with the fact that they may need to do more work, but they wanted to try this technique first, which was more than acceptable to me. We trust them and will continue to use them going forward. I would recommend Len for all of your plumbing needs. Consider me a very satisfied customer!
Youssef Ibrahim
3 weeks ago
Mike, the technician is professional, friendly and nice. He is well organized and explains what’s going on. But the business is not what was expected when it comes to responding. I called them 8:15am, they put me on schedule between 12pm to 4:30pm and told me the dispatcher will give a call in 30 minutes, never happened. I kept calling and the office lady wasn’t understanding my situation. Again, the dispatcher never called, and finally the technician came at 8pm.The morning office lady never tried to understand my situation which was really emergency.
They should be ashamed of themselves trying to take advantage of senior citizens. One star is to much. They wanted $3500.00 to change a faucet.
Excellent Same-Day Service for Sump Pump Repair!I had an urgent plumbing issue with my sump pump today and reached out to Len the Plumber for assistance. I was impressed with their immediate response and how quickly they addressed the problem. Dale, the plumber assigned to my repair, arrived promptly at the scheduled time and provided exceptional service.Dale's professionalism and expertise were top-notch. He quickly diagnosed the sump pump malfunction and clearly explained the issue to me. What impressed me the most was that he presented me with three repair options, allowing me to choose the one that suited my needs and budget best.The quality of the repair work was outstanding. Dale efficiently fixed the problem, ensuring that my sump pump was in perfect working condition. I appreciated his attention to detail and the fact that he left my property clean and tidy after completing the repair. It was evident that he respected my home.While the price for the service was slightly higher than I anticipated, I understood that it was an urgent situation and that I was receiving high-quality same-day service. The peace of mind and quick resolution were worth it.I would highly recommend Len the Plumber and specifically Dale for any plumbing needs. Their responsiveness, professionalism, and expertise exceeded my expectations. Thank you, Len the Plumber, for the excellent service!Rating: ⭐️⭐️⭐️⭐️⭐️
Very happy with the service call. Work was done quickly and professionally. Would recommend Mr. Stubbs to anyone needing plumbing services.
We want to give a very good feed-back to the work done by Devin McShane. He was very professional and always very polite and informative. He also left the premises very clean after his work. We would like him to be our plumber whenever we need Len's services.
Brian was great on the initial device call for sump pump issues. Diagnosed issues and focused on what I needed and suggested items that would likely need attention but not necessary at the moment. Very professional!Second visit on service plan: Very happy with technician Tiyese! Informative, professional and helpful. Will definitely request him for HVAC service going forward!!
Josh was so nice and did a great job. He explained everything thoroughly and even took before and after photos of the work. I'm very pleased with the service.
Binu Sigdelthapa
2 weeks ago
Mr. Sandoval is the best technician that I have ever met. He not only knew the cause of the problems but went above and beyond to resolve the issues. I will highly recommend him for your HVAC needs. I truly appreciates your help and Thank you once again Mr. Sandoval!🙏🙏🙏
Michael was incredibly efficient! He was able to diagnose the issue and offer a low-cost solution in less than 10 minutes! He was courteous and professional! Highly recommend!
Steven Andres
6 months ago
I had the pleasure of working with Anthony E. and he was great. From the very beginning he was able to explain what repair needed to happen and kept me informed throughout the job with updates of how it was going. I highly recommend this company for future repairs!
If I could give it zero, I would, this was the worst experience ever I schedule an appointment last night to fix my HVAV because my house is hot and somebody was supposed to come between 8 am and 12 pm. I didn’t get a call from until about 3 o’clock don’t recommend it to anybody.
Jennifer Francesco
6 months ago
We had a very clogged toilet. Trey came out and was very transparent. He explained what he was looking for and what he was doing. Got the clog cleared out and flushed a few times (even with TP) to make sure it was clear. I'm not docking a star for him. The star docking is that I received a call that my technician would be 30-45 minutes, and was given one tech's name. An hour later we had a different tech and another 20 minute wait. I don't love the switcheroo and more time without being warned. Otherwise, it was very professional and got the job done, with no issues with the service. I've never had to call a plumber before, but the price seemed reasonable.
Bitter Sweet Fashions By Sherry Booth
7 months ago
Brian was ver knowledgeable and very efficient in finding the problem and fixing it. Len the plumber was quick with scheduling and promptness on time. The crew arrived within 20 minutes of my call and was very professional. I highly recommend. The cost was also very affordable.
Robin Bosley
5 months ago
The price given to replace my water heater was over double the price of two other estimates. We have used Len the plumber for a new well and the price was reasonable. Very disappointed that we couldn’t use them today. Also wanted an estimate on replacing boiler but didn’t get that. Seems like he didn’t want to do the job and just wanted the 50 dollars for coming out. Don’t think I will be using them in the future!
Water meter replaced by county snd the person said I had a water leak in the water valve and the pressure relief controller. Needed immediate attention on a Friday afternoon. Len the Plumber sent someone out and it was fixed before dinner. So nice to experience good customer service! It’s a rarity these days.
Lorie Benning
4 weeks ago
Kenny and Jacob were great. I had a clogged drain. They cleared the drain and installed a clean out. They thoroughly explained everything, they were courteous and they were finished in less than an hour.
Make sure you ask them ALL pricing details before they do a thing. The tech told me that the fee to diagnose the leak would be $240. We found the problem. So, I had a small leaking pipe replaced which literally took minutes and the technician hits a button for the job on his tablet and an additional $395 was added to the bill for the job. I spoke to the tech and 2 managers that can't explain pricing in detail, but only keep telling me that was the charge for the job. And they go onto say that they have expensive tools and bring everything to the job, etc. So, the total bill was $635 to cut drywall out (to diagnose) and to cut a 16 piece of pipe and walking to the truck to grab a new pipe and fittings and to replace the pipe... about 10 minutes of work after diagnosing. SMH. Ask for ALL PRICES upfront . The managers told me that techs are not savvy of pricing hence not being able to explain the price that appears on their computer. That seems odd to me since they are dealing with the customer and pricing. I left all conversations not fully clear on $635 worth of plumbing for very little labor/materials...
Matthew Cassell
2 weeks ago
Keith showed up right at 8:00 a.m. and had us back in business within 1 hour. He was very professional, courteous and transparent with everything he was doing. I would recommend Keith and Len the Plumber to anybody that has any plumbing issues.
It was not an easy repair. A pipe had to be replaced inside the rear wall. Dale Coleman and his assistant did a really great job. They came right on time as agreed. It looks great now. Would definitely hire again.
Ashley Alston
9 months ago
Working with Len the Plummer literally saved us days of waiting. We reached out to our insurance company, and their contractor couldn’t get to us timely (would have been a week with no hot water!). When we called Len, they set us up with a same day appointment. Stephen H. was awesome and on time; he quickly was able to identify the issue. After sourcing what we would need, he then had to drive to two different cities (30+ minutes out the way), and when he returned was still in great spirits, installed our new unit and made sure to provide us information for how to care for it moving forward. Some would say not having hot water could wait a few days, however he understood our urgency with the weather changing and made sure all was installed properly and communicated the process as he worked. We would definitely recommend this company to others as they are responsive, treat customers with care and genuinely understand their business.
CHERYL THOMASON
a month ago
They were on time, professional and curious, address my concerns and service me in a timely manner. I was very pleased with the outcome. They multiply task and cleaned up behind themselves.
Samantha Ardinger
4 months ago
Super easy to schedule and they explained the entire process. Jesse was great, friendly, and able to resolve our issue quickly and efficiently. Definitely would recommend and use again - especially Jesse’s services!!
Ryan was great. Was able to get the job done quick. Both him and his helper were knowledgeable and made sure everything was correct before leaving. Would definitely recommend
Saran was professional explaining clearly my problem, making suggestions and giving solutions. He was respectful and courteous. A pleasure to work with.
Diane Taylor
5 months ago
TJ was my plumber and he was fantastic! Prompt, explained everything up front and provided me with options. He was fast and resolved our broken toilet in an hour. Would highly recommend!On another occasion Steve was my plumber and he was so fast and efficient! He replaced my garbage disposal, provided me with detailed options, and left my sink/cabinet area looking immaculate. Would definitely recommend!
Need to change my review, wasn’t happy with my service but when I received a follow up call . I can’t remember the person’s name but it changed my whole outlook on this company’s. Definitely a 5 star review and would strongly recommend these guys for all your plumbing and heating needs. Two thumbs up Len the plumber and will definitely be a repeat customer from here on out.
Andre was WONDERFUL!!!!! He had my new faucet,and disposal put in in less than an hour. He showed up early, and did an EXCELLENT job!!! Will always recommend Len to anyone that needs any work done!!! Great price also😊..... Update from today, they came out to check my HVAC system as a bonus with our warranty. Very friendly, and professional. Great company!!!!! I would give them 10 stars if I could!!!!! Thanks guys💯💯
Peter Atueyi
5 months ago
The Len plumber service did with the problem even went an extra mile to get me a more easier brand to deal with if I have the same problem. The tech was very informational and worked with me on pricing. Definitely will recommend them to anyone with shower or plumbing issues
Sharon Green
2 months ago
Jesse did a great job replacing my 30-year-old kitchen faucet. It was a pleasure to have him working in my house. And the young woman who answered my phone call to request the service was amazing in her efficiency.
Travis James
3 months ago
My technician Keith Williams was extremely knowledgeable and personable during my service call. He represented the company very well and is apart of the reason I elected to sign up for Len The Plummer monthly service offering they provide.
Erika Coleman
3 weeks ago
Josh was very professional and helpful. He serviced and cleaned my AC unit. I would use him again.
Adele Bealefeld
a month ago
Bryan was super helpful and really did a great job. As first time homeowners who no nothing about plumbing Bryan explained what needed to be done and was really honest with us. Our piping and hot water heater look great and are better then ever. We really appreciate the work we got from Len the Plumber on such short notice.
Gabriel Martinez
a month ago
Houston Frey and Len the Plumber were great as always, honest, up front, professional and went the extra steps to make sure we were all taken care of when our water heater suddenly leaked and needed replacement just days before a wedding was being held on our residence. Will continue to recommend Len the Plumber!
They responded quickly on a Saturday; were here within an hour of us calling. Anton was super friendly and professional, and got the work done fast. Couldn’t have asked for a better experience.
Excellent service. Technician explained process of cleaning and clearing kitchen and bathroom sink drains. Prompt response to service request. Technician checked his work. He cleaned up the work area.
Antonio Rodgers
a month ago
Company called AJ Michael's never told me that I had a moisture problem . The technician you sent was extremely informative and told me exactly what was going on. So yes, I needed a new hot water heater but I also needed to purchase a dehumidifier.
Zach was timely and professional. Walked through the issues and was quick and precise in the solution. I recommend Len The Plumber and Zach for a fair deal, clean and professional —- five stars for this fellow and his company
Amanda DiGiondomenico
4 months ago
Stephen did a great job! His work was very clean and professional. Would definitely recommend!
Amber Sutherland
8 months ago
I requested an appointment and about an hour later I was told someone would be out in an hour, right on the dot he was there. Jerry was professional but personable, explained everything to me, worked with me. Very good experience overall, I will definitely be calling and asking for him again.
Kevin Gildersleeve
3 months ago
Jerry the plumber was knowledgeable, and fast to provide all the possible options. This helped us to make an informed decision on the way ahead. He was extremely courteous and professional. I will request him by name next time I need their services.
Barbara Jacobson
5 months ago
Victor was kind but misleading. He arrived at 12:30pm and quoted me $1,183 to replace an ice box connection behind the refrigerator. I was shocked with the price. Thinking more costly repairs require more time my next question/comment was to ask how long would the repair take? I explained that I had to leave at 1:40pm to take my son to baseball. Victor replied that he would need to get the piece and return to install. He said the job would take 4 hours. I said okay and he went and returned with the part at 1:38pm. I left to take my son and returned at 2:20pm and Victor was sitting in his van. I spoke to him and he said the job was already done! My first thought was a $30 part that took 35 minutes to replace should not cost $1,183!
Brittany Berry
7 months ago
Len the Plumber was a life saver!!!The plumber that came out was Omar and he was professional, nice, and even kinda funny. I liked how he made us comfortable and less embarrassed about our terrible situation (a clogged toilet is not pretty). But he got the job done. He was quick and answered any questions I had.Then I had Derrick from Len the Plumber and he was able to insert a camera into the pipes and pinpoint exactly what and where the problem was. He was very thorough and knowledgeable and very nice.And then the next day I had 2 other guys from Len the Plumber come out and fix the pipes.I wished I remembered their names but they were very nice and got the job done quickly.I would give 5 stars but when I originally called for their service it was around 5pm and I was told that someone would come within 2hrs. Only to get a call 2 and a half hours later to be told that there was no one in my area to come.
I had a service inspection on my AC units 7-10-2023 in Columbia, MD. John Frazier was my technician. He was very helpful, professional and knowledgeable. I would recommend both Len the Plummer and John Frazier.
Laura Goodman
a month ago
Davin provided stellar service! He was informative, professional, knowledgeable, personable and efficient! He had my a/c blowing cold air again in no time at all! Thanks Davin! And thanks Len the Plumber!
Christi Steele
4 weeks ago
Tiyese Pope did our AC maintenance and he was friendly and efficient! He showed my husband all around and taught him what he was doing and checking for. He found a couple issues with our AC and was able to treat them on the same visit as well.
I had good service getting a new kitchen faucet, garbage disposal, and new toilet. The repairman was on time, friendly and professional.
Katharine Morris-McElwain
8 months ago
We had new countertops installed, and we needed Matt to reconnect our garbage disposal, dishwasher, and install a new faucet for us. He was so great the first time we had an appointment that we requested Matt come back for our second appointment! He's the absolute best and knows what he's doing for sure!
Jenny Liebrich
4 months ago
We’ve always had good experiences with Len the Plumber. I’ve been told they’re expensive and maybe that’s true, but you get what you pay for. Quality service. There when they say they’ll be there. I’d recommend them. Ask for Ray K.
Martha J. Connolly
2 months ago
I had a pipe that ruptured because of freezing. Len the Plumber came quickly (within hours of my call). The technician did a wonderful and professional job. However, the cost was exorbitant. I was charged $1079 for 1/2 work (and less than 6 of copper pipe for materials). I am a long time customer, but will be looking for a more cost effective plumber in the future.
Josh O'Neil did an excellent job, very professional. Josh introduced himself and explained to us (me and mother in law) everything about the job from start to finish and the cost. The job was done very fast and clean. Everything is working fine now thanks to Josh. I recommend him and the company.
Geoff Meehle
2 months ago
Just had John Frazier out for A/C System tune up. John was on time, did the work efficiently, and educated me on things I should consider to enhance my system without being pushy. Highly recommend!
Zachary Crouch
a month ago
Mike was great, personable and explained everything to me. Will request him exclusively moving forward
Boone Hawley
3 months ago
After getting no showed on a Saturday, Sunday first thing they sent one of the greatest service techs I've ever met. Trey was Profesional, Kind, Knowledgeable, and Skilled. Promote immediately. He listened to my concerns, observed the issues, and explained each step. He assisted in finding further issues and made the repairs quickly. Must Promote!
Helen Townsend
2 months ago
My technician was very polite and well knowledged with my repairs. He did an excellent job with my plumbing.
Joy Hollerbach
4 weeks ago
normally i would give len the plumber 5 stars as we've worked with them before to fix some piping in our basement. however, i made an appointment for yesterday (window: 2-5) to have leaks look at in the new house my husband and i bought and we were stood up.no one came - my husband called the company where they could see the appointment + said someone was coming. the end of the window comes and he calls again. they can see the appointment but still no one comes.this was super disappointing since we've had good experiences in the past 😕
Ken & Shawn were the most knowledgeable and the most polite/respectful team I have ever hired. Everything was fixed beautifully and it's works great!!They were easy to speak with and they were always more than willing to answer any of our questions and to show us the problem areas.We will definitely use this company and that team again!!! So nice to have a company to call that you can trust their work and their employees. Great job Ken and Shawn!!!
Yaakov Lavian
5 months ago
Changed the handle of toilet. Charged me $215.wrote an estimate to install a new faucet for $1189. Without guarantee not to break the vanity. Next day another plumber changed the same faucet charged me $150
all without any complications in half an hour.
Elizabeth Hill
2 months ago
We had a small leak under our bathroom faucet. David Sizemore came out and quickly diagnosed the issue - the faucets were faulty. He explained the issue well and identified a range of solutions for us. Once we picked out our new faucets, David got them and installed them in record time. Excellent service, great work, very convenient. Thanks David!
Ryan was very kind and helpful. He was super informative about our garbage disposal which made the decision to buy a new one easy.
Kiana Lawyer
6 months ago
I had a great experience with Mr. Michael. He removed an old garbage disposal, put in a new drain, then installed a new disposal on the other side of the double sink as i desired. He was professional, courteous, clean, timely, knowledgeable, and just good company. As a 4th generation plumber, he was a wealth of knowledge and offered to save me time and money by doing the pre-work for a new dishwasher I plan to install in a few weeks. Im glad to know my plumbing is now up to code. He plans to retire in a few years and he deserves it but it makes me sad because they just don't make them like Mr. Michael anymore.
Carter Warfield
a week ago
First, Len the Plumber was able to send a plumber within 2 hours. Jay McKinnon was outstanding. He was very professional, very knowledgeable, and helpful. His work was excellent. I highly recommend him
Dylan was very courteous, friendly and professional. He did an excellent job with the repair of our bathroom shower control and he also discussed various related issues with me in detail. I will use Len the Plumber again.
We signed up for monthly Whole Home Service Plan where they come and check your Heating and AC unit— The technician took their time did a thorough inspection showed us where the problems were showed us pictures of our outside unit. Our unit is very old and we do maintain it well ourselves but we knew there would be problems eventually. They discussed OUR BEST OPTIONS ON WHAT TO DO NEXT. We have had other companies service our system and these people are by far the best THEY KNOW WHAT THEY ARE DOUNG THEY DO NOT GUESS AT WHAT THE PROBLEM IS.
Kenny and Shawn provided excellent customer service. On time and was very detailed and upfront about what needed to be done. I would highly recommend them.
Skip Panowitz
4 weeks ago
Was pleased how quickly they could help us. Joe is a true professional. We will use LTP again and request Joe.
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