Best New Fixtures in Austin TX

Love the upfront pricing and the level of expertise the tech demonstrated. Highly recommend.

Nathan was great. Had a tricky sink drain issue and he was able to quickly put together a solid solution. Thanks folks!!

They came out at 5 on Friday and were super friendly and very fair priced.

Came out to fix my slow tub drains same day!

Worst plumbing experience in 15 years living in Austin. Benjamin Franklin Plumbing was booked via HomeAdvisor to come to my house between 15:00-18:00 on 07/06/19 to fix a small bathroom facet leak. At that time on 07/06/19 Fred called and let me know that they were stuck on a job with another customer with no water. I agreed to postpone their visit for a week since the existing customer’s need was greater than mine. Fred stated that in appreciation of my understanding he would reduce the callout fee to $59. This meant the costs of the job would be $59 plus parts which were a replacement putty plate for a Delta faucet (a standard item that costs a few bucks). The new appointment was set for 08:00 on 07/13/19. At 08:20 Benjamin Franklin Plumbing called me to check that I was home. I pointed out that their plumber was 20 minutes late and was told that they do not even dispatch a plumber (despite an appointment having been made) until they confirm the home owner is at home. After 09:00 the plumber arrived (with no parts), sat on the edge of our bathtub for 20 minutes complaining about getting his computer to work, not even looking at the job itself, then stated that the cost of the job would be $646 to rebuild the faucet. This price included $152 to go collect the part that he hadn’t brought with him. Needless to say I was absolutely disgusted by this behavior. Not only did the plumber not inspect the required work in any meaningful way but trying to charge us $646 for a job that should have taken 20 minutes and which Benjamin Franklin Plumbing had already stated should have costed less than $65 was totally and utterly unacceptable. I therefore asked him to leave, logged on to YouTube, figured out how to perform this simple operation myself, collected the part from a local store, and completed the work. What trade organizations need to realize is that in an age of easy access to information on how to do their jobs, their only differentiators are their integrity and their customer service. Benjamin Franklin Plumbing possess neither. My recommendation is to avoid this company at all costs.

Great company

Travis was great! Knowledgeable and friendly!

Highly recommend Santana Plumbing, since 2021 Jaime has done various jobs of different complexity without any issues.

Plumber was professional, arrived at agreed upon time and finished repair in a timely manner.

John was great! Very polite and thorough. Would ask for him in the future.

John came at exactly the time he said he would and quickly diagnosed our problem! While it was a quick fix, I would recommend asking for John at Ben Franklin for any plumbing service you need! Very pleased and will use the again!

Dependable, cost effective, and they have terrific office staff. Will get the job done on time and in budget. Will absolutely use again.

Mark came to the rescue on short notice, properly diagnosed a previously mis-diagnosed problem, fixed the problem and saved us a lot of money. Trustworthy and worthy of your business.

John and John were there right on time, knowledgeable and very professional. We use Benjamin Franklin for all of our property management plumbing. Great experience.

Brian was awesome!

Robert came out same day we called. Tons of knowledge. He discussed everything he checked and all the things he did. He presented all the options of what we could do. He was very careful not to make any messes in the house.

They came out and installed a couple of bathroom faucets and home owner shut off valve at my meter and did a wonderful job. I highly recommend ! They were friendly and on time and got the work done at a reasonable price. I couldn't be happier!

I have used Plumb and Order on two occasion. Both were great experience. Firstly, I needed a gas line plumbed to a whole house generator. They came in as the lowest bid and did a great job. The second job was a leak to the feed line of my hot water heater. They were very responsive and fix the leak at a reasonable cost. I will be using them whenever I have plumbing needs.

Lanier plumbing has done lots of types of work for my family for years. They are prompt and reasonably priced. Highly recommend!

I will not ever use this company for my plumbing needs due to reckless driving by a member of this team. This morning I was cut off by someone operating a company van causing my 7 year old to jolt forward. What's more, is I observed the driver do the same thing a few cars ahead. Safe driving can't possibly be a focus point for this company with drivers behaving this way.